Nottinghamshire Adult Social Care Directory 2020/21 - The essential guide to choosing and paying for care and support - Nottinghamshire County ...
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Nottinghamshire
Adult Social Care Directory 2020/21
The essential guide to choosing and
paying for care and support
In association with
www.carechoices.co.uk
ensures dignity. We believe in continuity of care, our clients see the same CAREGivers time and time again,
Home.
allowing a relationship based on trust and companionship to develop.
Our visits are typically an hour or more providing time for our CAREGivers to deliver high quality care and
truly get to know their clients.
There’s no place like it.
Other care companies may say they specialise in dementia care, however we can prove it. We have developed
our bespoke Alzheimer’s CARE programme, which is endorsed by City and Guilds, to train our CAREGivers
in specialised communication skills to help interact and build relationships with clients living with dementia.
“People described their care as exceptional” CQC
For us, nothing is more important than providing a convenient and reliable care solution that works for
everyone in your family.
From just an hour or two a week, to full time care, our service is available 24 hours a day, and is tailored to
Our Services tailored to your needs:
your personal needs.
Ou
• Personal care • Pe
• Companionship • C
• Sp
• Specialist dementia and Alzheimer’s care
• H
• Home from hospital care • Li
• Light housekeeping • Sh
• Shopping • A
• M
• Accompanying to appointments
• R
• Meal preparation • C
• Respite support and
• Convalescence support
and much more...
National Care Provider of the Year Award
Home Instead holds the Queen’s award for Enterprise for innovation in Care and is ranked the
UK’s No.1 for quality in home care by industry watchdog Lang Buisson
Registered with
the Care Quality
Commission
Call us now for a free, no obligation consultation
0115 9226116: Nottingham area
01949 480480: Rushcliffe area
01636 550480: Newark & Sherwood area
www.homeinstead.co.uk/Nottingham
www.homeinstead.co.uk/eastnottingham
Contents
Introduction4 Section 4: Financial arrangements for care 28
Do I need to pay for my own care? 28
Section 1: Helping you to help yourself 6
Seeking financial advice on paying for care 28
Active living 6
Third party payments 29
Living with dementia 8
Nottinghamshire County Council – Banded Fee
Mental health and wellbeing 9
Rates 2020/21 29
Staying connected 11
NHS continuing healthcare 30
Safe at home 11
NHS funded nursing care 30
Money matters 13 Paying for your own care in a care home 30
Where you can get support 13
Section 5: Essential information 31
Section 2: Helping you when you need it 14 Safeguarding adults at risk of abuse and/or neglect31
Connect service 14 End of life care 32
Support to find work 15
Comments, compliments and complaints 33
Short-term support in your own home
Inspecting and regulating care services 33
(reablement)16
Finding care in your area 34
Enabling Service 16
Home First Response Service 17 Useful contacts 34
Telecare and Assistive Technology 17 Home care agency checklist 36
Assessment beds 17
Local authority contracted home care providers 37
Intermediate care 18
Short breaks for adults with learning disabilities 18 Other registered home care providers 39
Brighter Futures (Living Well – Younger Adults) 18 Care homes checklist 53
Looking after someone 19 Residential dementia care checklist 55
Section 3: Helping you to be independent over the Care home listings 59
longer-term and keeping your progress under
review20 Index93
Support plan 20
Essential checklists
Will I have to pay towards my care? 21
Home care agency 36
Power of Attorney 21 Care homes 53
Claiming benefits 22 Residential dementia care 55
Longer-term services 22
Support at home 22 All the listings in this publication of
Shared Lives 23 care homes, care homes with nursing
and home care providers are supplied by the Care Quality
Housing with care 23 Commission (CQC) and neither Nottinghamshire County Council
Housing options for younger adults 24 nor Care Choices can be held liable for any errors or omissions.
The information contained in this Directory was correct at the
Residential care 25 time of going to print. The inclusion of advertisements in this
Specialist dementia care 26 Directory does not act as an endorsement or recommendation
by Nottinghamshire County Council.
Nottinghamshire Care Association 26
To obtain extra copies of this Directory, free of charge, call Nottinghamshire County Council on: 0300 500 80 80.
This Directory is available electronically at www.carechoices.co.uk. The e-book
Alternative formats
is also Recite Me compatible for those requiring information in the spoken word.
For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80 3
Introduction
Our focus is to help you to stay as independent as long-term residential care.
possible so you can live a more fulfilled, enjoyable
life with strong links to your community. The type and level of support you can expect will
adapt and differ as your needs change. We will have
This Adult Social Care Directory contains useful conversations with you about how your needs may
information for younger and older adults, carers and best be met.
families. Here, you can find information about active
living, staying connected and money matters, as This includes providing advice and guidance,
well as a range of services to support you and help signposting you to available community resources
keep you independent. and assessing your care and support needs.
Where you need support, we will make it as easy as If you fund your own care, we also have information
possible to get the right support, at the right time available to help you to make well informed
and in the right place. This will mean working closely decisions about your future.
with local community groups, the voluntary sector,
your carers and family to support you. There are three key stages of support:
To help you to remain living in your own home, 1. Helping you to help yourself.
we will work alongside organisations such as 2. Helping you when you need it.
healthcare providers to develop local, community-
based support. This will include, wherever possible, 3. Helping you to be independent over the longer-
reducing avoidable hospital admissions and term and keeping your progress under review.
1. Helping you to help yourself (see section 1: pages 6 - 14)
Connecting you with support and information you support is already available can help you to remain
can access in your local community and helping you independent and stop you entering the social care
to make the best use of your existing networks. system earlier than is necessary.
We will make sure that you have access to You may find it enough to talk through difficulties
information and advice to support your wellbeing you are experiencing and to have assistance to
before you need formal social care services. This is a consider support options that might already
universal offer to all, whether you pay for your care exist. Or you may need more help and
and support yourself, or are state-funded. professional advice on how to access support
in the community or issues such as how to get
We will focus on your skills, experience and networks about the house safely or to keep yourself active.
of family, friends and community support, to see If more support is needed, we will move to the
how these might help in the future. Finding out what next step with you.
For care and support services in
Nottinghamshire:
www.nottshelpyourself.org.uk
0300 500 80 80
4 For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80
2. Helping you when you need it (see section 2: pages 14 - 20)
We will work with you in a timely way and support and live at home.
you to make your own decisions about short-
term support to help you maintain or restore your Equally, we will look at short-term options when
independence. you are not in a crisis. If you only need help over the
short-term to regain your independence, we will
People often approach us for help during an urgent work with you to achieve this. By avoiding making
situation. We will act quickly to help prevent the long-term decisions too soon, we can avoid the
situation getting worse. We will help you through risk of inadvertently reducing your independence
the time of crisis and then work with you and your instead of promoting it.
family when things are more stable to consider
what, if any, ongoing or long-term needs require We will agree some short-term approaches with
support. We know that what most people want is to you that might only involve a few weeks of support
live independently in their own home. until you feel confident and able to go forward with
fewer or no formal interventions.
During times of crisis, we will avoid conversations
about long-term services such as care homes By working with you to help yourself and putting
following a stay in hospital. Instead, we will ensure support in place for short periods, we can start to
that you are informed about the options available to build a more personalised offer for you and help
you that might help you regain your independence address your specific needs.
3. Helping you to be independent over the longer-term and keeping your
progress under review (see section 3: pages 20 - 27)
We will work with you to set achievable goals to keep your progress under review so that you are
promote your independence and wellbeing. We getting the support you need.
will help you achieve what is important to you by
keeping your progress under review. If you have the potential to be more independent,
we will support you to help make this happen and
Even after helping you to help yourself via achieve your personal goals.
community resources and trying some short-
term options such as rehabilitation, you may still We will have conversations with you, your carers
have needs that require a longer-term solution. and family about your aims for the future and your
We will look at what you might need in the longer expectations about ongoing formal social care. This
term, whilst remembering the purpose of any will include how we can work together and share
support will be to help you maintain or restore your responsibility with them and other providers in
independence, helping you to live as settled and meeting your needs.
fulfilled a life as possible.
If you contribute towards the cost of your care, we
A support plan is the tool used to set goals will ensure you are only paying for what is required.
to promote independence and wellbeing. By We will also work with you, so you are informed
understanding what you want to achieve and setting about any benefits you are entitled to.
short-term goals to help you get to where you want
to be, the right balance can be achieved between We will use our professional knowledge and
support for as long as is needed and increasing your experience to determine when it is the right and
abilities and independence over time. safe time to conclude support. We can do this by
helping you to set your ambitions for what your life
This means we will have open conversations with could be like in the future and identify realistic steps
you about your support, including making sure we to achieve this.
For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80 5
Section 1: Helping you to help yourself
The best way to stay independent and well is to take • looking after your mental wellbeing; and
care of yourself by:
• staying busy and connected with others.
• living a healthy lifestyle;
You can use: www.nottshelpyourself.org.uk to find
• maintaining a safe home environment;
a whole range of organisations, opportunities and
• understanding and managing your health resources in your local area to help you look after
conditions; yourself.
Active living
All types of physical activity, including walking, If you are over 65, you may be interested in the
gardening and strength and balance exercise classes Department of Health’s useful factsheet which
can significantly improve mobility, protect against includes physical activity guidelines: www.nhs.uk/
ill-health, enhance mental wellbeing and lower the Livewell/fitness/Documents/older-adults-65-
risk of cognitive decline, as well as keeping you more years.pdf
independent for longer. You should also try to break
up long periods of sitting with light activity, since If you are not used to exercising, you should start
sedentary behaviour is considered an independent gently and gradually increase the amount you do.
risk factor for ill-health, no matter how much There are various activities to help you get and stay
exercise you do. active in Nottinghamshire. Find out about activities,
clubs and groups at: www.nottshelpyourself.org.uk
Find out more about the benefits of being active
at: www.nhs.uk and try the NHS Fitness Self- Other key active ageing initiatives can be found in
Assessment to discover if you are active enough. the following section.
Your Health Your Way
Nottinghamshire County Council, in partnership with You can access support from Your Health, Your
ABL (A Better Life), have created ‘Your Health, Your Way through a health professional such as your GP
Way’ – a new all age integrated wellbeing service for or practice nurse or you can refer yourself via the
the people of Nottinghamshire. contact details at the end of this section.
In the past, if you wanted to get support with Stop smoking
stopping smoking, improving your levels of physical We all know that smoking is bad for our health. It
activity or reducing your alcohol intake, you would increases the likelihood of health conditions such
have to go to separate services. This made it difficult as stroke, heart disease and several types of cancer.
for people to get the help they needed, and difficult Your Health, Your Way can offer tailored support on
for health professionals to signpost people to the the journey to becoming smoke free by providing a
right services at the right time. range of services to help you quit, including nicotine
replacement therapies or medication such as
With Your Health, Your Way a number of health and Champix.
wellbeing services are available in one place that
will provide information and support around several Weight management
health behaviours, including help to manage your Being overweight can increase the risk of health
weight and stop smoking. conditions such as type 2 diabetes, heart disease
6 For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80
and certain types of cancer. Email: yourhealth.notts@ablhealth.co.uk
Web: www.yourhealthnotts.co.uk
Your Health, Your Way provides information and
support on several ways to control your weight Ageing well
including one-to-one support, group sessions and
advice on how to eat healthily and be more active. Health checks
The NHS Health Check is designed to spot early signs
Alcohol reduction of heart disease, kidney disease, type 2 diabetes,
Drinking to excess affects both our physical and stroke and dementia for everyone aged 40-74
mental health, increasing the risk of liver disease, years. It only takes 20-30 minutes and you will be
cancer and depression. given advice to reduce your risk of developing these
conditions and, if necessary, signposting or referral
Alcohol can be highly addictive, and you may be to lifestyle support services to help you lose weight,
damaging your health without even realising it. stop smoking or reduce your alcohol intake.
If you are looking for non-judgemental advice and Even if you are feeling well, it’s worth having a
support around what harmful levels of drinking may free NHS Health Check. Contact your GP for an
be doing to your body, or if you would like to reduce appointment. For more information, visit
the amount of alcohol you consume, Your Health, www.nhs.uk/healthcheck
Your Way can help.
Eating well
Healthy eating If you eat too many foods that are high in fat and
Eating healthily is a great way to help control your sugar, and you’re not as active as you should be,
weight and make sure that your body is getting you’re more likely to put on weight. Becoming
everything it needs to stay well. overweight or obese increases your risk of getting
type 2 diabetes, heart disease and some cancers.
Your Health, Your Way can help with simple advice
and support around healthy eating for all ages. Whether you’re trying to lose weight or just live a
healthier life, eating well has lots of benefits, from
Physical activity support improving your health to saving you money.
Getting and staying active is important for our
physical and mental health. It helps protect us from You can still enjoy the foods you love, by making
disease, improve our mood and is a great way to some small changes and food swaps to help you cut
meet new people. back. Find out more at: www.nhs.uk
If you would like to be more active, it can be difficult Staying warm
to know where to start. Cold homes can have a significant impact on your
health. For help on keeping warm and staying
Being active doesn’t have to mean running a healthy in the cold, visit: www.ageuk.org.uk or:
marathon or going to the gym, and the whole family www.nhs.uk
can be involved. There are countless opportunities,
some of which are in your local community. Top tips for keeping warm:
Your Health, Your Way can support you on your • avoid going out in bad weather – if you must go
journey to becoming more physically active, out, wrap up in plenty of layers;
whatever your age. • try to be active during the day;
Your Health, Your Way • get heating, radiators and boilers serviced;
Stop smoking, lose weight, move more, be well.
• use a room thermometer (your living room
Tel: 0115 772 2515
should be between 18-21°C);
For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80 7
• have at least one warm meal each day and 2. Check your eyes and hearing – go for regular
drink warm drinks; and sight tests and report difficulties you have with
• keep health risks from alcohol at a low level by hearing in order to identify problems affecting
following advice about limits. your balance.
3. Look after your feet – wear well-fitted shoes
Look after your older friends and neighbours. Make and slippers and report any foot problems to
sure they’re warm enough, especially at night, and your GP or podiatrist.
have stocks of food and medicines so they don’t
4. Review your medication – certain medicines
need to go out during very cold weather.
can make you feel faint or affect your balance.
Please let your GP or pharmacist know if you
Falls prevention
ever feel like this.
If you are an older person, a fall can often result
in a multitude of problems, including admission 5. Get enough vitamin D intake – vitamin D is
to hospital or residential care, loss of confidence essential for keeping bones strong – the best
or independence, distress, physical pain and even source is sunshine.
death.
6. Eat a diet rich in calcium – calcium also helps to
keep your bones strong. Good sources are dairy
Falls are not an inevitable part of getting older and
foods, fortified soya products and canned fish
experts believe that most falls could be prevented
with bones, for example sardines.
with tweaks to your lifestyle, environment and doing
exercises to improve your strength and balance. 7. Check your home for hazards – make sure your
home is hazard-free, well-lit, warm and don’t
Find out about strength and balance classes climb up to reach things out of cupboards.
available near you or watch our online videos for 8. Contact your GP – if you’ve had a fall or are
some simple exercise techniques to help prevent worried about falling, tell your GP. There are
falls: www.nottinghamshire.gov.uk/falls many ways to help you feel confident again.
There are a range of preventative measures that 9. Remove clutter – mop up any spillages quickly.
can reduce the risk and impact of falling. Please 10. Get a free home safety check – contact us on:
consider the Ten Top Tips for Staying Steady below 0300 500 80 80 to find out more. Our Handy
in association with the national ‘Get Up & Go’ guide. Persons Adaptations Service can provide help
with essential minor adaptations and small
Ten Top Tips for Staying Steady: practical jobs.
1. Exercise regularly – focus on activities that
For more information on falls, and to download
challenge your balance and strengthen your
the Get Up and Go Guide, visit:
legs and upper body, such as gardening, dancing
www.nottinghamshire.gov.uk/falls
or tai chi.
Living with dementia
Dementia is the term used to describe a range of most common in older people, particularly those
brain disorders whose symptoms include a decline aged over 65. With the right support, many people
of brain function and memory. The most common with dementia continue to lead active, healthy lives.
types of dementia are Alzheimer’s disease, vascular
dementia and dementia with Lewy bodies (a There are varied services and community groups
condition that has symptoms of Alzheimer’s and across Nottinghamshire supporting people with
Parkinson’s diseases). dementia and their carers. They include memory
cafés, arts and music groups, creative therapies
Dementia can affect people of any age but is and mental health services and support for carers.
8 For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80
To find information about dementia services and Alzheimer’s Society also has information about
support groups near you, visit: services and support groups, visit:
www.nottshelpyourself.org.uk www.alzheimers.org.uk
Mental health and wellbeing
Mental health issues are widespread and common, Find out more at: www.nottinghamshire.gov.uk/
and people can and do recover. They range from the care/adult-social-care/mental-health-wellbeing/
worries we all experience as part of everyday life to co-production
serious long-term conditions.
There is a variety of support available to help you
maintain good mental health and wellbeing:
• The NHS website has a range of information and
advice on mental health, including tips for good
mental health.
• The NHS ‘Every Mind Matters’ campaign
promotes ways for people to take care of their
mental health through managing stress and
anxiety. The campaign gives expert advice, Reading Well books on prescription
practical tips and a personalised action: The Reading Well books on prescription scheme
www.nhs.uk/oneyou/every-mind-matters helps people to understand and manage their
health and wellbeing through helpful reading and is
There are five steps that we can all take to improve available in libraries throughout Nottinghamshire.
our mental wellbeing: Books can be recommended or prescribed by GPs or
other health professionals and are also available to
• connect with those around you; borrow from the local library without a prescription.
• be active;
Find out more about the scheme at:
• take notice – try savouring the moment; www.inspireculture.org.uk/reading-
information/health-and-wellbeing/reading-
• keep learning – try something new; and
well or pop in to your local library.
• give – volunteer your time, do something for
someone else. Mental illness
You may experience changes in mood or behaviour
We work with our partners to provide a range of at times of stress and emotional upset – this is
support for people with a mental health issue to quite normal. Physical health issues, particularly
help them live as independently as possible. We long-term conditions, may also affect your mental
work together with people experiencing mental wellbeing. There are services which provide
health difficulties to find new ways to meet their psychological (talking) therapies which can help you
needs. This is known as co-production – a way for common conditions such as depression, anxiety,
of working together to make sure the services panic, phobias, obsessive compulsive disorder
available are suitable for the people who need (OCD), trauma and stress.
them.
If you are concerned about your mental health, or
Co-production can help people to make new friends that of someone you care for, the first thing to do
and socialise; join a group or club; share skills and is speak to your GP. They will help you decide what
experiences or develop a project in their area. support is needed.
For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80 9
The Nottinghamshire Help Yourself website
Mind
(www.nottshelpyourself.org.uk ) provides
Information on mental health conditions,
information about useful support and organisations
where to get help, medications and alternative
to help you. Other sources of support around mental
treatments and advocacy. Open Monday to Friday
health include:
(except bank holidays), 9.00am to 6.00pm.
Tel: 0300 123 3393 • Text: 86463
Anxiety UK
Email: info@mind.org.uk
Supports those living with anxiety and anxiety-
Web: www.mind.org.uk
based depression by providing information and
services. Open Monday to Friday, 9.30am to
Rethink Mental Illness
5.30pm.
Provides expert accredited advice and
Tel: 0344 477 5774
information to people affected by mental illness,
Text: 07537 416905
including carers and family.
Email: support@anxietyuk.org.uk
Web: www.rethink.org
Web: www.anxietyuk.org.uk
Samaritans
It’s Good to Talk Support and someone to talk to. Open 24 hours a
– British Association for Counselling & day, every day.
Psychotherapy (BACP) Tel: 116 123
Helps you learn about the benefits of
counselling and psychotherapy and provides Sane
a directory of UK counsellors and A UK mental health charity improving quality
therapists. of life for people affected by mental illness.
Web: www.itsgoodtotalk.org.uk Web: www.sane.org.uk
Your Health,
Your Way
Your Health, Your Way is a free service
available to support residents of
Nottinghamshire* to get more active,
eat healthier, lose weight, drink less
and quit smoking.
As an integrated wellbeing service we are
your single point of access for:
Weight management
Smoking cessation
Physical activity
Brief alcohol support
For more information or to make a quick, easy self-referral visit
* Excluding Nottingham City
www.yourhealthnotts.co.uk
or call us on
0115 772 2515 Funded by
10 For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80Staying connected
Feeling lonely doesn’t always mean you have no- loneliness − even hopelessness and concern about
one nearby. You may be surrounded by friends and the future.
family but still feel lonely.
Many people worry that they will forget the person
You may be lonely if you: who has died – what they looked or sounded like
• have had a bereavement; and the experiences they shared. There are some
things you can do to help keep their memory alive:
• have moved to a different area;
• keep a photo album;
• are missing the social contact you had at work; or
• save some of their special possessions; or
• have health issues that make it difficult to get out.
• commemorate them, by planting a tree, paying
There are several things you can do to tackle for a park bench, or donating to a charity.
loneliness. You may want to consider joining a local
group, taking up a new activity or finding out about One of the most helpful things is to talk about the
befriending services. Find details for your local area person who has died and your relationship with
at: www.nottshelpyourself.org.uk/ We also have a them. You may wish to talk to your family, friends,
service called Connect which can help you combat a faith/spiritual adviser, your GP or a support
loneliness. See page 14 for more information. organisation.
Coping with bereavement There are also many organisations for people who
The death of someone close can be devastating. need friendship or wish to get out and keep active
Everyone experiences grief differently and how and busy. Some organisations are specifically for
you react can depend on your age, personality, people who have experienced bereavement, but
circumstances, cultural background and religious many are for people who just want to socialise and
beliefs. take part in activities. Find out more at:
www.nottshelpyourself.org.uk
There is no right or wrong way to grieve. You may
initially feel shocked, numb, guilty, angry and afraid. For more information on end of life care and
These feelings may change to feelings of sadness, registering a death, see the information on page 32.
Safe at home
Fire safety • keep clothing away from heaters;
There are over 700 fires in homes in
• ensure cigarette ends are put out;
Nottinghamshire every year. Having a smoke alarm
fitted could save your life. • never smoke in bed;
If you have any concerns about fire safety or need • always keep keys in their usual place;
help fitting smoke alarms, contact Nottinghamshire
• check everything’s off before going to bed and
Fire and Rescue Service on: 0115 967 0880 or email:
close all doors; and
enquiries@notts-fire.gov.uk
• keep escape routes clear of obstacles.
Handy tips:
Safe and sound
• have a smoke alarm fitted and ensure it’s tested
Burglaries can leave a lasting impact on victims and
every week;
the possibility of a repeat burglary is sometimes the
• make sure ovens, hobs, heaters etc. are switched greatest fear, especially among vulnerable people.
off after use; Every year, specially trained carpenters who work
For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80 11for the police visit people’s homes to fit security Textphone: 18001 0808 223 1133
door and window locks to the homes of elderly Web: www.citizensadvice.org.uk
burglary victims. At the same time, people are given
tips on how to prevent crime. If you feel threatened or in any danger, always dial
999 and request police assistance.
Handy tips:
Finding a reputable trader
• make sure all your windows and doors are locked
If you need work doing by a trader, Trading Standards
properly if you are going out;
always recommend obtaining three quotes before
• do not leave windows open unless you are in the you make your mind up. Never agree to anything on
room; the spot, let the trader leave and give yourself time
• keep outer doors locked at all times and remove to make an unpressured, informed decision.
the key;
Remember, in most circumstances you have 14
• always use a door viewer/chain (if fitted) when days cancellation rights which should be given
answering the door; to you in writing. This allows you up to 14 days to
• keep any spare keys to the property in a safe cancel a contract before any work commences.
place; and You can obtain free, pre-shopping advice from the
• cancel any deliveries if you are going on holiday Citizens Advice Consumer Service on
or into hospital. 0808 223 1133.
The partnership between Trading Standards and
If you have any queries about crime prevention,
Checkatrade ended on 31st March 2020. However,
contact Nottinghamshire Police.
some Nottinghamshire members of Checkatrade
Tel: 101
will remain Trading Standards approved until 31st
Web: www.nottinghamshire.police.uk/advice/
March 2021. You can check whether a business is
prevention
still Trading Standards approved by searching on
www.checkatrade.com
Doorstep crime
We advise that you don’t answer your door to Whilst other online trader schemes are a good way
uninvited callers, who may be selling goods or of finding tradesman in your area, there is no way
offering to carry out repairs on your property. of knowing what checks have been performed on
the trader by the scheme owners before they are
Advice for dealing with uninvited callers: placed on to it. If you decide to use a trader scheme,
• if it’s someone important, they will have we advise you exercise some caution when doing so.
your contact details and will send you a Again, always obtain three quotes.
letter;
Alternatively, ask family and friends if they can
• if you feel the need to speak to the caller, speak recommend anyone to you.
through an opened window; and
• if you are expecting a caller, check their identity
– any genuine trader won’t mind you taking their
Age Care Advice
Care Planning in Nottinghamshire
card and ringing the phone number from a bill/
phonebook. Don’t call the number on their card
as this may be part of the scam. If they refuse to
give you their card, be very suspicious. QUICK
Care Assessments
For consumer advice, or to refer something to
Trading Standards, contact the Citizens Advice
for self funders...
Consumer Service. Tel: 07772 992 732 • Email: simon.jessop@nhs.net
Tel: 0808 223 1133 www.agecareadvice.co.uk
12 For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80Nominated Neighbour scheme If you, or someone you know, may benefit from the
If you live in Nottinghamshire, the Nominated scheme, contact the Citizens Advice Consumer
Neighbour scheme can help to protect you from Service on 0808 223 1133 or visit
unscrupulous doorstep callers and rogue traders. www.nottinghamshire.gov.uk and search
You can nominate a trusted neighbour to speak to ‘nominated neighbour’ for more information.
any doorstep callers on your behalf.
Nottinghamshire Neighbourhood Watch
This means that you don’t need to answer the door. (NottsWatch®)
You can pass the caller a card and your neighbour Nottinghamshire Neighbourhood Watch aims to
will deal with the caller instead. prevent and reduce crime and anti-social behaviour
and to develop stronger, safer and more supportive
Nominated Neighbours don’t have to be at home communities.
– they can deal with the doorstep caller over the
phone. The Nominated Neighbour will check Find out about neighbourhood watch schemes in
the reason for the visit and confirm the caller’s your area or find out how to set up a new scheme:
identity. www.nottswatch.co.uk/LocalArea
Money matters
If you need support and guidance on any financial ‘welfare benefits’) or phone: 0300 500 80 80.
matters or claiming benefits, there are
organisations that can help you; visit: You receive benefits if you:
www.nottshelpyourself.org.uk for a list of • have a long-term illness or disability;
financial organisations that can provide support.
• care for someone;
You can also contact us on: 0300 500 80 80 and we can • are unemployed or work part-time;
signpost you to information about financial planning, • are having a baby;
Powers of Attorney and Courts of Protection.
• have a disabled child; or
The online benefits directory can help you find • are over pension age.
out about welfare benefits and whether you are
eligible. Visit: www.nottinghamshire.gov.uk (search For information about paying for care, see page 28.
Where you can get support
You may be finding it harder to do some of the Help Yourself enables you to search for the
tasks you used to do easily – like dressing, washing information you’re looking for in one place such as
or getting out and about – due to your age, care and support providers, activities, events and
disability or a long-term condition. This Directory groups in your local area. If you don’t have access to
gives you an idea of the range of support that is the internet, you can visit your local library where
available in Nottinghamshire to help you stay living staff can help you find the information you need. Or
independently at home. you can phone Nottinghamshire County Council on:
0300 500 80 80 where our advisers can guide you
There are a number of services that can help you to through the options.
maintain your independence, without the need for
an assessment: Meals at home service
County Enterprise Foods provides an award-winning
Nottinghamshire Help Yourself service, delivering great value hot and frozen
The first place to look for support is: meals across Nottinghamshire. The service offers
www.nottshelpyourself.org.uk/ Nottinghamshire a range of over 70 meals. Dinners are nutritionally
For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80 13balanced and made with fresh ingredients and The service is available to Nottinghamshire residents
seasonal vegetables. aged 60 or over or who have a disability. The work is
carried out by professional traders who have been
County Enterprise Foods offers: through a thorough vetting process. The traders
will carry out small jobs or minor adaptations to
• breakfasts, dinners and teas;
your home to reduce the risk of a fall or help you
• meals for special diets; remain living independently. Jobs range from fitting
• free safe and well checks; additional stair rails and or internal grab rails to
changing light bulbs and putting up shelves. Often,
• home from hospital hampers; and
very small jobs such as fixing loose carpets can
• free delivery. prevent a fall and avoid unnecessary distress.
The delivery team go the extra mile, for example, Minor adaptation works may be provided at no cost.
plating your meal or bringing in the post. They However, there is a £15 fee for some works. For
provide free ‘safe and well’ checks when they visit more information about the service or to access the
and will call the office if you need help. The home scheme, please contact us on: 0300 500 80 80 or
from hospital hampers mean when you return from email: enquiries@nottscc.gov.uk
a stay in hospital, you don’t need to worry about
shopping. Choose from the list of competitively Making life easier at home
priced useful food items (for example tea, milk and If you are finding it harder to carry out tasks such
butter) and they will be delivered to your home, as dressing, cooking or washing, our occupational
along with your meal. therapy videos can help. This series of short
clips informs you about simple and inexpensive
For more information, contact the team. equipment that is available to keep you living
Tel: 01623 490015 independently at home.
Email: county.enterprisefoods@nottscc.gov.uk
Web: www.countyenterprisefoods.co.uk Items like cooking baskets, bed levers and chair
raisers can make life much easier for people who are
Handy Persons Adaptations Service finding it harder to lift, bend, stand or sit because
The Handy Persons Adaptations Service provides of their age or disability. Each video shows how the
the help and support you may need to keep safe and equipment works and includes a link to where it can
secure in your home, with low-cost, high-quality be bought. Watch the videos at:
adaptations and small, practical jobs. www.nottinghamshire.gov.uk/equipment
Section 2: Helping you when you need it
You may need some help over the short-term to of support until you feel confident that you can
regain your independence if you have had a fall or continue with fewer or no formal interventions.
operation or are just finding it harder to cope. We
will work with you but will look at some short-term Some examples of short-term services are listed in
approaches that might only involve a few weeks the following sections.
Connect service
If you have had a bereavement, are becoming lonely. The Connect service can help you by
frailer as you grow older or your health is finding information about local services, activities
deteriorating because of a long-term condition, and opportunities. If needed, Connect staff can
you may be finding daily life harder or feeling work with you around money issues, housing
14 For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80problems, health management and other things. Ashfield, Mansfield, Newark and Sherwood
This short-term support will be tailored to your Tel: 01623 488217
needs and will focus on achieving what you want in Bassetlaw
a way that suits you. Tel: 0115 844 3541
If you, or someone you know, might benefit from Broxtowe, Gedling and Rushcliffe
the advice and support of Connect, phone: Tel: 0115 939 5406
Support to find work
Employment Training Hub
If you live in Nottinghamshire and have a learning Find out more:
disability, Autism or Asperger’s, we can provide Tel: 0300 500 80 80
you with employment and training opportunities Email: russell.potter@nottscc.gov.uk
in a range of different activities in a real work Web: www.nottinghamshire.gov.uk/
environment, including: employmenthub
• horticulture;
i-work Team
• retail in our farm shop;
If you are aged 18 or over, have a diagnosed
• food preparation and food safety hygiene in our learning disability, Autism or Asperger’s, live
kitchen prep room; in Nottinghamshire and are looking for paid
• food service in our café; employment, our i-work team can help you by:
• administrative office-based activity; and • getting to know you, your skills, interests and
support needs;
• employability preparation.
• carrying out job searches and marketing
Our training programme lasts up to three years and specifically for you;
the goal is to get you ready for the employment • supporting you with travel training, application
market. You must want to achieve some form of paid forms and interviews;
employment to be accepted onto the programme.
You may be able to complete the programme in less • meeting with the employer and learning the job
time based on the number of days you attend and role ourselves;
your abilities. • supporting you in your work, providing ongoing
one-to-one support;
You can be referred to the hub through our social
• encouraging natural support to form and grow
work team, Community Learning Disability Team,
within the workplace;
i-work team, an occupational therapist, GP or
through your school or college. You can also refer • offering training and support; and
yourself to the service via the contact details at the • being available to you, your employer and
end of this section. colleagues to provide support and advice.
The Employment Training Hub operates over two sites: Find out more at:
• Brooke Farm, Linby. www.nottinghamshire.gov.uk/iwork
• Balderton, Newark.
Our ‘i-work team’ also offers additional job coaching
and employment preparation. When you have
completed the hub programme, the team can match
you with potential jobs and offer additional work-
based support.
For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80 15Short-term support in your own home (reablement)
Reablement is about regaining your skills and • visit you to discuss the kind of support you need
confidence to help you live as independently as and how we can help you;
possible. It is designed to help you to re-learn skills if • agree the support we can offer you in a support
you are finding it harder to carry out everyday tasks plan; and
at home, such as getting dressed, getting about
your home or making a drink. • work with you to help you achieve what’s been
agreed in your plan.
Reablement is a free, short-term and time-limited
service. It will help us to understand whether you Our staff may suggest different ways for you to do
have any ongoing care and support needs. things or offer small items of equipment to
make tasks easier. Our staff can also let you know
You can benefit from reablement support if: about other kinds of equipment and different ways
of paying for it.
• you are over 18, have a disability and feel
vulnerable and less confident doing things for After your period of reablement, if you still need
yourself in your own home; ongoing support, you may find that there is a waiting
• you are a main carer struggling to carry out your period until a long-term provider is found. During this
role due to sudden illness or disability; or period, our START service can continue to provide
support to you, but there will be a charge for this.
• you have had an accident or illness that has
caused you to lose the ability to do the things at
For more information, visit:
home you used to do.
www.nottinghamshire.gov.uk/adultsocialcare
or phone: 0300 500 80 80.
Our team will:
Enabling Service
This service aims to prevent or delay the need for • build links to support you to meet people and
long-term support by working with you to increase make connections to promote wellbeing; and
your independence and helping you to do things for • keep safe – support with building confidence and
yourself at home. We can also help you find useful skills.
resources in your community to support your social
care needs. Where there are few local resources, the co-
production team can help you and other people
If you are an adult with a learning or physical create your own groups and activities dependent on
disability or Asperger’s, Promoting Independence your interests.
Workers (PIWs) can help you to develop, maintain
and improve your daily living skills through short- If you think you need support from the service,
term support. contact: 0300 500 80 80.
Support could include help to:
• develop or learn new skills at home, for example
domestic tasks and preparing food;
• prepare for and connect with opportunities for
voluntary/paid work;
• use technology to aid communication or self-
care;
• find places to go and to travel independently;
16 For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80Home First Response Service
The Home First Response Service (HFRS) is a short- and
term rapid response service which can help get you • help you if you are finding it harder to perform
home from hospital quickly and/or support you at everyday tasks at home, for example getting
home if you have a short-term crisis. It is mainly for dressed, getting around your home or making a
people over the age of 65 but can be for younger drink.
adults if required.
While you are receiving this service, you may have
The service can provide short-term support for up to an assessment to see whether you need ongoing
one week and will: services.
• help you to recuperate from your illness or short-
term crisis; If you are in hospital, you can access the service
• support you to regain skills and rebuild your through the Hospital Social Care Team or, if you
confidence; are at home, you can contact us on:
0300 500 80 80.
• help you live as independently as possible;
Telecare and Assistive Technology
Assistive Technology enables help to be requested Assistive Technology can prompt you to carry out
in an emergency and may be useful if you feel daily tasks, such as taking your medication.
vulnerable in your home. Sensors around the home
can automatically detect falls, fires, flooding, If you have dementia, it is sometimes difficult for
extreme temperatures, bed wetting and epileptic other people to know how well you are managing
seizures, and can also tell if you have left your home at home. As part of your assessment for ongoing
at night-time, which can be useful for people with support, we may use activity sensors around the
dementia. home to detect your movements (there are no
cameras). Information from the activity monitors
If the sensors are triggered, an alert is either sent to can help professionals and families to better
a carer in your home or (via a special box attached to understand how your dementia is affecting
your phone line) to trained operators at a 24-hour your independence and ensures that the most
monitoring centre. Staff at the monitoring centre appropriate care is provided to help you stay in your
will try to contact you immediately to find out more own home.
about your situation, and, if necessary, can arrange
For more information, visit:
a suitable response, such as calling an ambulance or
www.nottinghamshire.gov.uk/adultsocialcare
asking a friend or relative to pop round to check that
or phone: 0300 500 80 80.
you are OK. If you have issues with memory, other
Assessment beds
If you have been in hospital and are now medically help with dressing, washing and any other tasks you
fit to leave, you may still need some support before might be finding difficult.
you can return home.
As your strength improves, we will gradually
Assessment beds offer you short-term support, reduce the level of support until you are ready to
usually in a care home, one of our care and support return home. If you are unable to return home,
centres or a housing with care scheme. During we will work with you to consider other options,
your stay, you will receive support to regain your such as moving to housing with care or residential
independence and confidence. This may include care.
For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80 17Intermediate care
Similar to assessment beds, intermediate care A multi-disciplinary team, including therapy, nursing
supports you following illness or an operation. This and social care staff, will work with you to help you
short-term service is provided jointly with health. rehabilitate.
Short breaks for adults with learning disabilities
A planned short break is a break from the routine and are living with parents or carers.
of caring. It is planned in advance and is not the
result of an emergency or crisis. Some examples of Our professional team of staff are skilled at working
services that provide a short break are: with people with complex behavioural issues or
health needs. We can provide one-to-one support
• residential and nursing homes;
with all areas of care, including personal care, social
• dedicated short break units; activities, eating and drinking, moving and handling
• the Shared Lives short break scheme (see page and mobility. We also offer health services, including
23); and PEG feeding, blood monitoring and administration
of oxygen and rescue medication for epilepsy.
• sitting services provided by home care
agencies. We have three units across Nottinghamshire,
which meet high standards and are open 24-hours,
To find out if your carer is eligible for a short break, 365 days a year. People who are eligible for our
you must have a Care and Support Assessment. Your short breaks can book into any of the three units,
carer will also need to have a carers’ assessment. depending on availability. Phone: 0300 500 80 80.
The results of these assessments will show the
impact that caring is having on your carer’s health,
wellbeing and quality of life.
Visit: www.nottinghamshire.gov.uk/
adultsocialcare or phone: 0300 500 80 80 to
find out more about the assessment process.
Short breaks units
We offer residential short breaks for adults aged 18-
65 who have a moderate to severe learning disability
Brighter Futures (Living Well – Younger Adults)
Brighter Futures supports adults (18-64) who have a learning disability, autistic spectrum
across Nottinghamshire to maintain or achieve disorder or acquired brain injury and need help
independence, build positive connections and with housing-related support, improving health
improve their wellbeing. The service can help with and wellbeing, building networks of support
things like finding accommodation, accessing or getting involved in their community. Where
specialist services, financial issues, claiming possible, Brighter Futures aims to support people
benefits and finding local courses or activities. The to prevent the need for formal social care support.
service is run by Framework Housing Association.
For more information or to make a referral,
Brighter Futures offers a personalised service contact the services opposite. You can refer
based on the help you need and will work with you yourself for support, or someone else (such as a
to agree how to achieve your goals. It is for people family member, friend or GP) can do this for you.
18 For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80Brighter Futures Office bassetlawbrighterfutures@frameworkha.org
The Heath Community Centre, Fritchley Court,
Oak Tree Lane Estate, Mansfield NG18 3QE Newark and Sherwood
Tel: 01623 675402 Email:
Web: www.frameworkha.org/service/brighter- newarkbrighterfutures@frameworkha.org
futures
Mansfield
Ashfield Email:
Email: mansfieldbrighterfutures@frameworkha.org
ashfieldbrighterfutures@frameworkha.org
South Nottinghamshire
Bassetlaw Email:
Email: southnottsbrighterfutures@frameworkha.org
Looking after someone
You are a carer if you provide unpaid support to a The Nottinghamshire Carers Hub can provide
family member, neighbour or friend. They may need support in various ways, for example free access to:
support because they are ill, frail, disabled, or have a • information advice and guidance;
mental health or substance misuse issue.
• signposting to other organisations;
The support you provide could include washing and • access to carers’ groups and drop-ins;
dressing, shopping and food preparation, helping • free health and wellbeing memberships;
with laundry or housework, keeping someone
• access to carers’ breaks;
company, helping someone take medication,
emotional support, helping to manage difficult • free training and caring support;
behaviour, or making sure someone is safe. • ‘Carers Smart’ benefits and discounts;
• carers’ grants; and
You are still a carer if you don’t live with the person
• peer support.
you care for, are not the only person providing care
for someone, are caring for more than one person or For more information, contact the Nottinghamshire
are not related to the person you care for. Carers Hub.
Being a carer may affect your health, work, social Tel: 0115 824 8824
life, finances, education, or family and personal life. Email: hub@carerstrustem.org
It is important that you know what help is available Web: www.carerstrustem.org/hub
to help you balance your caring life with a life of Facebook: @CTEastMidlands
your own. Twitter: @CarersTrustEM
There are various local and national organisations Carers’ information, advice and support
that provide support to carers, and Nottinghamshire We can provide you with information about services
County Council and health services may be able to available to support you with your caring role, via our
provide additional support. Customer Service Centre. Advisers at the Customer
Service Centre can also arrange for an assessment for
Nottinghamshire Carers Hub the person you are caring for, or for you as a carer.
Carers Trust East Midlands provides timely,
personalised information and support via the For more information, contact the Customer
Nottinghamshire Carers Hub to make caring Service Centre on: 0300 500 80 80 Monday to
for a loved one easier. The scheme is funded by Friday, 8.00am to 6.00pm, or email:
Nottinghamshire County Council and the local NHS. enquiries@nottscc.gov.uk
For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80 19Carers’ emergency card term crisis;
The carers’ emergency card is a free card which you
• support you to regain skills and rebuild your
carry with you and which identifies you as a carer in
confidence;
an emergency. It will alert anyone who finds it that
you are a carer and that someone you care for may • help you live as independently as possible; and
need assistance. • help you if you are struggling with everyday tasks
at home, e.g. getting dressed, getting about your
In the event of an emergency, a 24-hour system is home or making a drink.
put in place to ensure that the person you care for
is looked after by people that you have chosen. To For more information contact us on:
apply for an emergency card, contact us on: 0300 500 80 80.
0300 500 80 80, or complete the online application
form at: www.nottinghamshire.gov.uk/care/adult- Carers’ assessment
social-care/carers/caring-emergencies If your caring role is affecting your health or
wellbeing, you may want to ask for a carers’
Home First Response Service (HFRS) assessment. The assessment is about you, not
The HFRS is a short-term, free rapid response the person you care for. It focuses on your health,
service which can help you if you need social care work, social life, finances, education, or family and
support to remain at home. personal life.
HFRS can help you get home from hospital quickly The assessment can be offered in a number of ways,
and/or support you at home if you have a short- including a self-assessment online (which is followed
term crisis and are therefore at risk of unnecessary up by a telephone call from a social care worker),
admission to hospital or urgent short-term care in a a telephone assessment with a social care worker,
care home. This includes situations where your main or face-to-face at a social care clinic or in your own
carer is temporarily unable to look after you, e.g. home.
due to ill-health or an unexpected event.
To request a carers’ assessment contact us on:
The service is mainly for people over the age of 65, 0300 500 80 80 or visit:
but can be for younger adults if required, and will www.nottinghamshire.gov.uk/adultsocialcare
provide short-term support for one to seven days.
If you need some help for the person you care for,
The service will: or you want a regular break from caring, the person
• help you to recuperate from your illness or short- that you are caring for may also need an assessment.
Section 3: Helping you to be
independent over the longer-term and
keeping your progress under review
Support plan
Our purpose is to promote your independence and setting short-term goals to help you get to where
wellbeing. We will work with you to support you to you want to be, the right balance can be achieved
achieve the outcomes that matter to you. By listening between support for as long as is needed and
and understanding what you want to achieve and increasing your abilities and independence over time.
20 For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80You can also read
