ON THE EDGE OF TOMORROW - Mercury Engineering
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ON THE EDGE OF TOMORROW
BEYOND50
FIVE-YEAR
STRATEGY
4 INTRODUCTION
8 OUR PILLARS
14 OUR VALUES
20 OUR STRATEGY
22 OUR STRATEGIC DEVELOPMENT
28 SAFETY
32 PEOPLE
36 DIGITAL EDGE AND OFFSITE
MANUFACTURING
40 QUALITY
44 CSR AND SUSTAINABILITY
48 WINNING CULTURE
52 OUR SECTORS
ON THE EDGE OF TOMORROW
INTROD
Beyond50 is about
BEY
harnessing the
momentum we’ve
built up over 50
years to push further
and reach wider.
4 Mercury | Beyond50
DUCTION
We believe that every day is a
new day, just as exciting as the
It’s a platform that aligns our
business and our people. It’s a
YOND
last. And we’ve channelled this new way of thinking that reaffirms
energy into a five-year strategy our purpose to deliver leading
aimed at bringing clear direction edge construction solutions to
to the company for the next our clients and build relationships
stage of our journey. We call it that thrive.
Beyond50.
Introduction 5
We’re still as
committed as the
YO
VIS
very first day.
OU
EOIN VAUGHAN
Chief Executive Officer
6 Mercury | Beyond50 DU
OUR
SION
I’m delighted to introduce you
to our Beyond50 strategy, which
aims to take Mercury beyond its
50th year in business. It’s been
an incredible journey so far. What
with our leadership group of 40
people, and a second with a
broader group of leaders and
high-performers. The goal was
to identify solutions and projects
UR
began with a partnership of two to achieve our strategy with the
people in 1972 in Dublin, Ireland assistance of our advisors. Lastly,
has expanded and grown over we surveyed our employees,
the last 50 years. We’re now a gathering responses which
diverse workforce of over 4,500, generated exciting new ideas on
with 40+ nationalities currently how to make Mercury the best
spanning across 16 countries. company we can be as we go
We’ve restructured and refined Beyond50.
our leadership teams, strategies
and direction over the years, while This document provides an
retaining the continued support overview of where we are heading
of the Morgan and O’Kane as a business over the next five
families to remain aligned to our years. Without the support of our
anchor value of safety and our staff and business partners, we
entrepreneurial foundations. would not be able to achieve
UTY
the incredible things that we
We embarked on “Beyond50” in are aiming for. Finally, I’d like to
late 2019, having outgrown our thank and acknowledge our staff,
“Mercury 2021” strategy. Firstly supply chain partners, clients and
we aligned our vision as an EMT, advisors for all their hard work in
developing our charter. Secondly helping make Beyond50 happen.
we held two workshops; one
Introduction 7
OUR PILLA 8 Mercury | Beyond50
ARS
These Pillars provide the
foundation for our Beyond50
Strategy. Each one has its
own specific focus, but all
seamlessly align to represent our
ambitions for the next five years.
They’re used as benchmarks
in everything we do, to ensure
Mercury’s unbounded success.
7 STRATEGY PILLARS 9
OUR PILLARS 97 STRATEGY
PILLARS
01
END TO END Expand our end to end data
centre service offering to include
DATA CENTRE a full suite of services and
SERVICES facilities management support.
02
EXPANDING Build our advanced technology,
life sciences and pharmaceutical
OUR ADVANCED project base for new and long-
TECHNOLOGY AND standing clients.
LIFE SCIENCES
OFFERING
03
EMEA Continue to follow our clients,
focusing on expansion
AND opportunities including data
BEYOND centres, advanced technology,
life sciences & pharmaceutical
hubs across EMEA, in addition
to supporting them with our
global deployment into new
territories worldwide.
10 Mercury | Beyond5004
DIGITAL Ensure our frontline people
have the right technology to
EDGE enable them to deliver real value
to our clients, pushing digital
construction to the edge.
05
ENHANCE Enhance the foundations of
our business in Safety, Quality,
OUR Design & Construction with
OPERATIONS efficient processes and efficient
management structures.
06
BEST Attract, develop, reward and
retain the best people with the
PEOPLE mindset we need to deliver
sustainable growth.
07
WINNING Provide a dynamic learning and
work environment that promotes
CULTURE a collaborative culture where our
employees can maximise our
team performance.
OUR PILLARS 11ENGAGEMENT
AND BUY IN
WORKSHOP Executive Management Team
(EMT) aligned on the development
01 of a new EMT charter.
WORKSHOP Our Leadership Group met to
identify key business areas
02 to focus our strategy on.
WORKSHOP An expanded group comprising
our Leadership Group and
03 Mercury’s high-performers
identified projects and solutions
to achieve our strategy.
12 Mercury | Beyond50SURVEY One-third of our employees
generated ideas, which were
incorporated into Beyond50.
COMMUNICATION Beyond50 was delivered to
every staff member via
presentations on every project
and every Mercury office.
KNOW We are communicating Beyond50
with all of our clients & partners to
YOUR understand their needs and place
CLIENT them at the heart of our strategy.
ENGAGEMENT AND BUY IN 13OUR VALUE 14 Mercury | Beyond50
ES
Mercury is built on a set of values
that define our purpose and our
priorities. They are a statement
of our focus and determination,
guiding everything from our
people right through to our
processes. These values ensure
that we always work to the highest
standards and drive our people
to do their best.
OUR VALUES 15Work Safe. Home Safe. This is Mercury.
Safety is our anchor value. It underpins
everything that we do. It’s a mindset that’s
SAFTEY
firmly fixed in every individual, team and rank
throughout Mercury. Safety is embedded
in our DNA. It’s the bedrock of our delivery,
training and processes – it’s The Mercury Way.
We insist that it is a fundamental component
of every facet of our business. Working safe
isn’t just our policy, it’s our duty.
16 Mercury | Beyond50DYNAMIC
As market leaders, we redefine industry
standards. We’re a European player with
powerful capabilities, yet it is our agility that
sets us apart – unafraid of change because
we understand its true potential. It starts
with our people. Our entrepreneurial spirit
challenges us, pushing us to new territories,
roles and ways of delivery. A commitment
to partnership means we balance ambition
with accountability. It lives in every individual,
team and rank throughout Mercury.
OUR VALUES 17We believe you have to be brave to achieve
incredible things. We’re proud of who we are
and our plans for the future. We stand over
everything we say and do. We’re direct and
BRAVE
to the point because we respect our clients,
their time and needs. With a generous spirit
and vibrant energy, hard work’s made easy
because we genuinely enjoy what we do.
18 Mercury | Beyond50MAKE IT HAPPEN
No matter the client or sector, we always
deliver. It’s our commitment and promise.
Success is the only option for us. It’s our
delivery, training, processes that make
The Mercury Way. This relentless dedication
earns a trust, security and assurance that is
second to none. It turns clients into partners
and builds relationships that grow and
prosper with time.
OUR VALUES 19OUR STRATE 20 Mercury | Beyond50
EGY
The world keeps moving forward
and so do we. Beyond50
challenges us to push the
limits of conventional thinking,
unlocking new possibilities in the
sectors we operate in.
OUR SECTORS 21OUR STRATEGIC
DEVELOPMENT
Our forward-looking client centric strategy will drive
Mercury’s sustainable growth Beyond 50 years of
sector leading delivery. We are continuing to refine
our service offering, playing to our strengths, while
putting our clients’ changing needs at the heart of
our innovation in how we deliver.
PROVIDING A FULL Mercury is Europe’s most Our relentless dedication positions
experienced Hyperscale and us to provide a highly complex
SUITE OF DATA
Enterprise Data Centre service and specialised turnkey service.
CENTRE SERVICES provider. Safety, quality, innovation and
value engineering are guaranteed
We make it our business to go at every stage of the project,
further. Our teams, aided by our from design & build, planning
local supply chain, consistently and construction right through to
meet the challenges of an ever- commissioning, ongoing facilities
growing Data Centre market. management and ICT services.
These highly-skilled project teams
are internationally mobile, enabling Although we’re already well
them to deliver leading edge Data established as a general
Centres for many of the world’s contractor and a specialist
largest tech companies and provider of Mechanical, Electrical,
enterprise clients. Plumbing (MEP) and Fire
22 Mercury | Beyond50Protection services, our forward- network infrastructure services
thinking focus has helped us long-term, after construction
to identify a gap in the post- projects are completed.
handover stage of projects.
A large number of operators We’re committed to deepening
in the Data Centre sector opt relationships further with our
to have different contractors clients’ data centre operations
take over their facilities post- teams, increasing our focus on
construction. We believe we’re post-construction activities.
perfectly positioned to provide a We will leverage our vast in-house
large range of services to data expertise to become a leading
centre clients. This includes the facilities management provider
management of facilities and also in the data centre industry.
providing white space fit out,
data centre upgrades, facility
maintenance, fire alarm and ICT
Our Strategic Development 23We’re honing our capabilities to lead
the change in expanding our advanced
technology and life sciences offering
directly to clients.
EXPANDING Throughout the 1970s, Mercury this sector, where Mechanical &
earned its reputation as a Electrical elements are complex
OUR ADVANCED
premium contractor in the and fundamental to completing
TECHNOLOGY pharmaceutical and oil & gas these projects. It has also enabled
OFFERING production sectors. From the us to build long-term relationships
1980s onwards, as the world with clients in this sector.
moved into the information age,
we started delivering projects in This dynamic, fast-paced sector
the Advanced Technology sector, has seen us continue to innovate.
establishing close relationships We deliver Advanced Technology
with leading semiconductor projects utilising an extensive
manufacturers which have offsite manufacturing (OSM)
continued to this day. network and supply chain across
Europe, with the ability to execute
Mercury’s base in Ireland was projects globally from our offsite
highly advantageous, as our small hub in Newbridge, Ireland. We’ve
island nation began to rebrand completed a large number of
itself as Europe’s technology works directly for clients in this
hub. We built relationships with sector. Our goal is to cement
the world’s leading technology these partnerships to expand our
multinationals as they started service offering, supporting our
to build highly complex plants clients’ facilities across the globe,
and facilities in Ireland. Our long- making extensive use of our
established presence in Advanced Offsite Manufacturing Facility and
Technology has allowed us to Digital Core in Ireland.
build up specialist expertise in
24 Mercury | Beyond50EXPANDING OUR Mercury has experienced high-
levels of growth over the last
LIFE SCIENCES &
several years. We’ve moved
PHARMACEUTICAL towards a sector-led approach,
OFFERING focusing on niche markets
that improve life in the built
environment. We’ve had a
long-standing presence in the
pharmaceutical sector since the
early 1970s as a Mechanical,
Our Beyond50 Strategy has
Electrical, Plumbing (MEP)
highlighted an important
contractor, delivering projects
opportunity to expand our
for many of the world’s leading
position in the life sciences &
pharmaceutical and biological
pharmaceutical sector beyond
companies.
specialist services. We will roll
Mercury’s Technical Support out a new offering comprising a
Services and Fire Protection full suite of services and contract
Teams have also delivered ICT, management across our key
Facilities Management, Sprinkler, areas of operation: Ireland, the
Fire Alarm and Small Works to UK & continental Europe. We
leading pharma companies. We aim to utilise our long-standing
focus strongly on health & safety, relationships with existing clients
high-quality standards, cost and develop new relationships
reduction, reliability and execution to expand our presence in
to deliver world-class projects. this market.
Our Strategic Development 25We’re reaching beyond
borders for new opportunities
in our key sectors, harnessing
the reputation we’ve built
over the last 50 years to
make it happen.
EMEA AND BEYOND Mercury delivers complex markets. We now have a well-
engineering projects in our key established presence in Ireland,
sectors across Europe. We work the UK, Germany, Netherlands,
off a simple principle – when we Denmark, Spain, Sweden,
know the client and the sector Switzerland, Belgium, Poland,
we will deliver in any location. We Austria & Slovenia.
enter a new geographical sector
to work with an existing client, Most recently we’ve entered
not to build a new business. If the French and Italian markets
we know them, we will go with to deliver projects as a prime
them. It’s this client-focused global contractor for existing clients.
deployment strategy that has led We have also previously delivered
to our success and growth over projects in Israel and Singapore.
the years. Prior to shifting our focus towards
Europe, Mercury operated across
This model has served us very well the Middle East, North Africa and
over the last five years. In 2014, Asia. With the groundbreaking
we outlined our Mercury2021 advances we have made in offsite
strategy. A key metric was to manufacturing and assembly,
expand our European market we are ready to explore re-
presence. We have doubled our entering old markets and also
European projects in the last five entering entirely new markets
years and continue to establish beyond EMEA, advancing our
new geographies in our key reach across the globe.
26 Mercury | Beyond501. Dublin, Ireland
2. London, UK
3. Glasgow, UK
4. Edinburgh, UK
14
5. Paris, France
6. Madrid, Spain
7. Rome, Italy
8. Milan, Italy
9. Frankfurt, Germany
10. Berlin, Germany
15
11. Amsterdam, Netherlands
12. Odense, Denmark
13. Copenhagen, Denmark
14. Luleå, Sweden
15. Stockholm, Sweden 13
16. Warsaw, Poland 12
3 4
17. Zurich, Switzerland
18. Geneva, Switzerland 1
19. Brussels, Belgium
20. Ljubljana, Slovenia 10 16
21. Vienna, Austria 2 11
22. Singapore, Singapore
19
23. Tel Aviv, Israel
9
5
21
17
18
20
7
6
23
22
Our Strategic Development 27SAFETY
Being brave means constantly challenging
ourselves to exceed the highest safety
standards and raise the benchmark for
our industry.
As part of Mercury’s rebranding construction, commissioning and
project in 2019, we conducted handover, our safety processes
a survey of key Mercury ensure optimum coordination and
stakeholders, comprising clients, communication, enabling each
supply chain partners and staff, to project to be constructed safely.
establish how we should present Our team understands that by
our brand externally based on our sticking to the safe coordinated
existing values. It was clear from an plan we can guarantee that
early stage that safety must remain our team gets home safely to
centre stage as our anchor value. their families at the end of every
day. Safety is personal and our
Safety underpins everything that team intervenes proactively to
we do. It’s a mindset that’s firmly ensure compliance day by day
fixed in every individual, team and hour by hour. The mutual
and rank throughout Mercury. respect between our workforce
Safety is embedded in our DNA. and management means we
It’s the bedrock of our delivery, work as an integrated team with
training and processes – it’s The a common goal – to get home
Mercury Way. We insist that it is a safe each day. Through our
fundamental component of every Environmental, Health & Safety
facet of our business. Working safe (EHS) policies and procedures,
isn’t just our policy, it’s our duty. we ensure an industry leading
We are dedicated to achieving project delivery every time, and
the highest possible standards of most importantly, the safety and
Health & Safety. From design to wellbeing of all our employees.
28 Mercury | Beyond50Safety is our
anchor value
– it underpins
everything that
we do.
SAFETY 29RESTRUCTURING A major component of Beyond50 The role of Group EHS Director
is to ensure that we always live has joined Mercury’s Executive
WITH SAFETY AT
by our values. The restructuring Management Team (EMT) and
THE CORE of Mercury’s Environmental, has become more strategic.
Health & Safety (EHS) function We have also developed a new
exemplifies this. In order to ensure EHS Business Partner model
Mercury continues to be a global aligned with Mercury’s Business
leader in Safety, we are making a Unit structure. These initiatives
number of new appointments and will help us to continue to expand
restructuring the Mercury EHS and improve our leading safety
team as part of our ‘Safety360’ capabilities.
Beyond50 project.
Safety360 is all around us.
It lives through our improved
communication, onboarding,
coaching and mentoring.
30 Mercury | Beyond50DEVELOPING A As part of Beyond50, we
intend to formalise our safety
NEW SAFETY
communications strategy, in line
COMMUNICATION with our overarching corporate
STRATEGY goals – to communicate with all
internal and external stakeholders.
Our wide-ranging communications
programme consists of regular
toolbox talks, monthly campaigns,
posters, live events and more.
In addition, the recently created
Independent Safety Strategy
Group (ISSG), which comprises
Mercury’s senior management and
independent voices, will advise our
EMT on how we can improve our
already excellent safety standards
and culture within Mercury.
THE FUTURE Our EHS team works alongside we work in across the globe.
internal support functions to Mercury’s EHS team positively
OF SAFETY
add value every day to our influences every aspect of our
project teams. We do this in projects from design to handover.
a practical manner using the It works closely with our supply
latest developments in reporting, chain and national associations
information management and to achieve our goal of continuous
analytics technologies. This improvement, to ensure that our
consistent approach ensures we people work safe and get home
bring all the tools in our toolbox to safe every day.
each new location, with the same
consistent message plus our
personal Mercury benchmark – to
be best-in-class in any location
SAFETY 31BEST
OUR PEOPLE
IN–
Executing world class projects
takes the right people. We use
a best-in-class approach to
retain and attract the brightest
CLASS
minds. That way we’re always
equipped with the talent
it takes to deliver beyond
expectations.
32 Mercury | Beyond50ATTRACTING, We know that in order to be a specific measures to ensure
leading European contractor we that candidates have the correct
HIRING AND
must be able to attract, hire and specialist knowledge for roles
ONBOARDING onboard the best people. We’ve where this is essential.
THE BEST embarked on a major project
to increase the diversity of our Long-term, our goal is to provide
candidates, solidify a winning executives and hiring managers
employee value proposition and with access to training materials
embed best-in-class recruitment that will help our people conduct
and onboarding processes within interviews to recruit the best
the organisation. candidates. Managers will develop
excellent interviewing skills
We are implementing the use including behavioural interview
of personal style and behaviour techniques, interview protocols,
assessments for mid to senior- documenting results and also
level hires, to ensure that the building an understanding and
people we hire share our values awareness of possible and own
and fit culturally with our ethos. bias in interviews.
We are also implementing
S
OUR PEOPLE 33TRAINING AND Mercury strives to be a continuous Learning, proprietary in-house
learning organisation. We’ve training developed specifically
DEVELOPMENT
initiated a Training & Development to suit our Mercury needs and
project as part of Mercury’s external specialist training, from
Beyond50 ‘Best People’ pillar. day courses to diploma and
The project aims to provide a fully degree programmes.
rounded development experience
for all employees. When a new We want to push learning ‘beyond
recruit joins Mercury – whether the classroom’ and make it a
they wish to become a leader, be key component of everyday
a specialist expert or simply do working life in Mercury. Using this
what they do every day as best continuous learning approach,
as they possibly can – we’ll put a our people will upgrade their skills
plan and the necessary resources and capabilities on an ongoing
in place to make it happen. basis, enabling them to develop
in line with a constantly changing
The plan comprises a blended and challenging environment.
learning approach including ‘on It will also ensure that Mercury
demand’ training through LinkedIn continues to develop and excel.
Our mission is to attract,
develop, reward and retain
the best people with the
mindset we need
to deliver sustainable
growth.
34 Mercury | Beyond50COMPENSATION Our new compensation structure to administer the compensation
has been designed to support programme in a way that’s
AND BENEFITS
our vision and values, business consistent and free of any form of
strategy, operational and financial discrimination or bias.
needs. The Compensation &
Benefits project aims to introduce The process includes the
further transparency to employees extensive monitoring of external
and their managers on all aspects job markets to ensure fairness and
of employee compensation competitiveness in compensation
according to our newly redesigned and benefits paid to all employees.
Compensation & Benefits Policy. Our strategy will be linked closely
with our recruitment, diversity &
In line with our company culture, inclusion, career development and
we will communicate openly about recognition processes, to ensure
the overall goals and design of that we are taking a holistic and
the compensation plan for all consistent approach to employee
employees. We will work hard remuneration.
WE ARE LISTENING We listen to our employees. In a dedicated communications
fact over the past two years, team within our Sales & Marketing
we have rolled out a strategy function.
to change our communication
to ensure that all of our staff To ensure we are true to our
working across different business promise, our Beyond50 strategy
units, geographical locations and has been delivered in person
projects feel that they are part of (or virtually where this has not
our wider Group. been possible, due to Covid-19
restrictions) by our management
Understanding what we do as a teams to all staff across Mercury.
business, who we do it for, and In addition, regular updates on
how we do it is an important Beyond50 are made weekly via
part of this. We’ve increased the staff bulletins. All employees have
level of team talks delivered by access to the internal Beyond50
our Chief Executive Officer and website. This gives them full
Executive Management Team. access to information and
We’ve invested in new digital provides a platform to share their
technologies to help with better views and get involved. This, in
communication both internally turn, will help deliver our quick win
and externally and we’ve created and long-term initiatives.
OUR PEOPLE 35DIGITAL EDGE
AND OFFSITE
MANUFACTURING
The technology around us is advancing at a
speed like never before and we’re moving just
as fast. Our continuous investment in the latest
digital tools has pushed our capabilities beyond
borders, allowing us to deliver large scale
projects wherever our clients are.
DIGITAL PROJECT Digital Project Delivery (DPD) is our digital working processes
an initiative aimed at getting the throughout the design, build and
DELIVERY
right tools in the right hands. operations lifecycle, while also
Providing our people with the standardising processes and
best digital tools will enable them broadening our efficiencies. DPD
to deliver projects at the highest also aims to integrate our BIM
level of quality, safety, delivery processes from our Digital Core
and innovation. DPD will enable with our estimation, procurement
Building Information Management and commercial departments,
(BIM) integration and digital collaborating together to enhance
information management across our future.
all business functions, advancing
36 Mercury | Beyond50DIGITAL The Digital Illumination pillar better insights to our people,
encompasses Mercury’s data and enabling better decision-making,
ILLUMINATION
analytics projects and initiatives. there is still huge opportunity for
We’re transforming into an further development in this area.
information-driven organisation We aim to develop our data and
through enhancing our people, analytics maturity to unlock the
processes and technologies. full potential value of data for our
This allows us to deliver projects organisation and clients.
that benefit life and the built
environment. Digital Illumination will help us to
learn to value structured, clean
We are developing a data and data that will enable the easy
analytics roadmap to guide us in interconnectivity of our core
improving data quality, literacy, solutions. As part of this project,
connectivity, communication Mercury will leverage analytics
and visualisation. This strategy is to allow our people to harvest
outside-in, driven by the needs the insights they require to drive
of our business. While Digital evidence-based decisions.
Illumination is already providing
DIGITAL EDGE AND OFFSITE MANUFACTURING 37DIGITAL TRIBE We will develop a technology that our project teams can learn
ecosystem that unleashes from one another’s successes,
collaboration, communication, achievements and even their
innovation and knowledge sharing mistakes. This vault means
across our entire workforce, our people have access to the
enabling our ‘digital tribe’ across collective knowledge that we hold.
Mercury to achieve more. It will help to break down barriers
This involves the creation of a between business units, project
dedicated knowledge vault so teams and functions as
we work together to achieve
incredible things.
Digital edge delivers a mobile, Other Digital Tribe initiatives
integrated digital backbone include the successful creation
of a dedicated platform for
improving awareness and IT
for back office and frontline skills & applications training for
employees. We are also creating
workers. This seamless transfer a ‘next gen’ think tank of future
leaders and experts. This team
of information drives our digital will identify new technologies,
ensuring we remain agile and
project delivery straight to perfectly positioned to deal with
the challenges and opportunities
that we will face in
the edge. the coming years.
OFF-SITE Mercury has an extensive offsite of virtual model data has a positive
manufacturing (OSM) operation impact on all major pillars of
MANUFACTURING
and supply chain spanning construction: safety, cost certainty,
AND ASSEMBLY the island of Ireland, as well as programme management, quality
strategic locations in the UK and & sustainability & waste reduction
Europe. Our Offsite Assembly and geo-resilience. From fully
(OSA) Hub in Co. Kildare is easily completed chilled water pipework
linked to Dublin Port. This enables systems, to fully coordinated MEP
us to send fully assembled, highly risers and above ceiling sectional
detailed and complex modules horizontal services distribution,
into Europe and beyond for key to high-purity cleanroom grade
clients in the Data Centre, micro systems, our offsite manufacturing
processing, life sciences and capabilities are extensive,
pharmaceutical sectors. comprising anywhere from
5% to 35% of contract values,
As a prime contractor with whole- depending on the project.
lifecycle scope, delivering design,
build, commission and operation, Our investment in technology and
we’re constantly evaluating our digital transformation have
innovative ways to improve our made OSM & OSA more desirable
delivery. Offsite manufacturing and achievable than ever before.
combined with leveraging the use It has given us the ability to ensure
38 Mercury | Beyond50every module is completed to the we can prove that it will
exact specification required and benefit our end clients. We are
delivered to site ‘just-in-time’. As also currently testing technologies
our digital strategy develops, our that utilise 4D modelling and
land borders are diminishing. We Augmented Reality (AR) to
have refined these processes and reduce non-value-add activities,
fully digitalised them to the extent facilitating greater insights into
that we can confidently move the visualisation of the complete
them to any country in the world. module manufacturing process,
considering safety, material
As part of Beyond50, we aim selection, equipment, workflow,
to build on our existing OSM & and people.
OSA strategy and capabilities
through constant R&D, looking Our multidisciplinary Offsite
at the latest developments in Manufacturing team, with
digital technology. We continue to representatives from our support
evaluate the trade-offs between functions and all business units,
offsite and onsite manufacturing meet up twice a month to share
and are currently exploring knowledge, collaborate and
opportunities to increase the level further develop our OSM
of offsite activity on projects where strategic roadmap.
The Offsite Manufacturing market is redefining
our industry and we’re leading the charge.
Our expansive OSM strategy and capabilities
will ensure our success continues to mount
as we step into the future.
DIGITAL EDGE AND OFFSITE MANUFACTURING 39QUALITY
We’ve built our reputation over the last
50 years through our unwavering commitment
to quality and we won’t stop now. We’re
constantly evolving, pushing the limits of
what we can achieve and setting the highest
quality standards in our industry.
Quality is one of our core values. Our quality roadmap for Beyond50
Every day is another opportunity was developed through a detailed
to raise the benchmark. At grassroots review of multiple
Mercury, we place quality firmly Mercury sites across Ireland, the
in the cloud through our Digital UK and continental Europe. This
Construction Management has enabled us to apply a holistic
Platform (DCMP). Along with framework of initiatives to enhance
supporting our digitalisation quality in areas such as client
and sustainability initiatives, this satisfaction, innovation, culture,
approach supports not only our process, standards, staff and
leaders and managers, but also supply chain.
all our office and site-based
staff, with real-time access to
live project quality performance
indicators.
40 Mercury | Beyond50We look at quality
through a fresh lens.
Our holistic approach
to delivery ensures
nothing is ever
overlooked.
QUALITY 41QUALITY AT We believe that collaboration We have also initiated Quality
and communication with our Notice Boards on all our projects,
MERCURY
client teams, staff, supply chain which are updated monthly with
and other key stakeholders is new themes, both group-wide
the key to having a best-in-class and project specific. The Quality
quality culture. As part of our plan Notice Boards are interactive with
to improve our quality culture, integrated QR codes which give
we’ve introduced a digital quality us the ability to communicate all
induction for all operatives to benchmarks and first of a kind
ensure we always live our value of (FOK) requirements to all site
getting things right the first time. personnel with a phone or tablet.
ONGOING QUALITY This year, twenty-two members of
our Quality Assurance (QA) team
COMMUNICATION
became independently certified
internal auditors, accredited by
the Chartered Quality Institute
(CQI) and International Register
of Certified Auditors (IRCA). This
will ensure active and constant
adherence to our Quality
Management System (QMS),
procedures and process at all
times. Enhancing the process
further this year also saw the
introduction of our new Civil,
Structural, and Architectural
(CSA) quality delivery framework
along with full digitalisation of our
commissioning processes.
42 Mercury | Beyond50INNOVATION AND As we look to innovate in all areas,
quality is no exception. One of the
COLLABORATION
first initiatives in our Beyond50
quality programme in 2020 has
been to digitalise the process of
quality handover and inspection
of Offsite Manufacturing (OSM)
modules with our supply chain
partners. In these unprecedented
times, we also applied the most
innovative technologies, such
as the Microsoft HoloLens, to
conduct remote QA walks, Site
Acceptance Test (SATs), Factory
Acceptance Tests (FATs) and
placed virtual OSM modules on-
site through mixed reality, reducing
the need for physical presence
where possible, yet examining
quality closely.
We’ve worked hard to build a leading quality
culture. It’s driven through collaboration and
open communication with our client teams,
staff, supply chain and key stakeholders.
CLIENT We consistently deliver high- quality project and a safe project.
quality projects. This ensures Enhancing quality never stops.
SATISFACTION
that we win repeat business Mercury is currently developing
with our key clients. We proved its QA Roadmap for 2021, the
this recently through the delivery next step of our Beyond50 Quality
of a data centre project which journey. This is once again being
achieved zero-defects and zero- carried out with a customer
snags at project completion and collaborative focus. We
– a clear demonstration of our will continue our drive towards
commitment to the highest enhanced quality in products,
levels of quality. The project was services and processes in support
also completed without a single of our promise to always deliver
accident or incident, highlighting value to our clients.
the strong correlation between a
QUALITY 43CSR AND SUSTAINABILITY – OUR PLANET, OUR DUTY. Our planet needs us now. We’re determined to do our part and we’ve put the resources in place to make it happen. Beyond50 will ensure that sustainability reaches through every part of our operations. 44 Mercury | Beyond50
At Mercury, we believe that it’s of the local community and
everyone’s duty to play their society as a whole. Through our
part to improve the quality of operations, we’re determined
life on our planet. We have to make a positive contribution
launched ‘Our Planet, Our to the communities in which
Duty’, a key component of our we operate, to our employees,
Beyond50 strategy. We are to our business partners
committed to the adoption and and to the environment. Our
promotion of good corporate five strategic principles of
governance approaches in all our responsible business have been
business activities. This includes created following discussions
providing a safe and sustainable with our key stakeholders. This
environment for customers, staff, demonstrates our commitment
contractors and suppliers. We to sustainability, ethical best
are also very cognisant of our practice and continuous
responsibilities as a member improvement.
CSR AND SUSTAINABILITY – OUR PLANET, OUR DUTY. 45It’s not enough to just reduce our impact. We’re determined to positively contribute to all the communities we operate in – from our employees to our business partners and to the wider world. 46 Mercury | Beyond50
PEOPLE, WELLBEING TECHNOLOGY AND OPERATIONS AND
AND SAFETY INNOVATION VALUE CHAIN
Mercury is committed to creating We strive to achieve incredible We are committed to engaging
a working environment where things in areas such as digital with all our supply chain partners
health, safety and wellbeing is our construction, offsite manufacturing to drive sustainability, good
top priority. We strive to create and modern construction governance and overall best-
an inclusive working environment methods, lean principles and practice working practices. Our
which values the diversity of all our more. We are committed to due diligence processes promote
employees. We aim to ensure that applying all these principles to our anti-corruption as well as fair,
all processes are transparent and sustainability journey. transparent and truly competitive
all employees have equal career practices. These continue to be a
and development opportunities. key focus for our business as we
We are committed to prioritising grow in size.
the improvement of occupational
health & safety, employee
wellbeing, diversity & inclusion,
security practices and human
rights assessments.
SOCIETY & We are committed to engaging
with the communities in which
COMMUNITY
we are located. We strive to
ensure our projects respond
to the needs of the local
community and address some of
the environmental and societal
challenges that impact them.
CSR AND SUSTAINABILITY – OUR PLANET, OUR DUTY. 47WINNING
CULTURE
Maximum performance is achieved
by having a winning culture where our
people feel empowered to do their best.
Our focused effort to optimise internal
structures will guarantee our sustained
growth and success for the future.
ACCOUNTABILITY A key component of Beyond50 Over the lifespan of Beyond50,
is the continuous improvement Mercury will continue to improve
AND GOVERNANCE
of governance structures within Accountability and Governance
Mercury as we grow over time structures to ensure that we are
and aim to sustain ourselves as set up for sustained success.
a business. One of the first steps These structures will help
has been to double our Executive to keep us fully transparent
Management Team (EMT) from 6 and accountable to all of our
to 12 people. We’ve also created stakeholders, ensuring that we
an EMT Charter, which sets out have best-in-class procedures
the expectation for our senior in place to deliver continued
leadership to all key stakeholders sustained growth.
including our employees, supply
chain partners and clients.
48 Mercury | Beyond50BETTER At Mercury, we believe that to operations teams will work
achieve incredible things, we must together from the outset of each
TOGETHER
all work together in collaboration. project. Our multidisciplinary
The Better Together project aims teams will collaborate together
to break down barriers across from the bid stage, through to
Business Units and Functions pre-construction and all the way
within Mercury. Further reinforcing to project delivery.
a ‘team mentality’, the project will
create an environment to maximise Better Together begins with
performance and give our support our senior management,
functions and operations teams who will lead by example in
every opportunity for success. how we communicate with one
another. Improved communication
In particular, we have identified an between different teams and
opportunity to improve our internal projects will lead to improved
processes so that our estimation, understanding, processes and
procurement, commercial and reduced time and costs.
WINNING CULTURE 49A culture where leadership
and accountability thrive is vital.
This will guarantee that we
continue to execute projects
with absolute precision as our
operations scale.
50 Mercury | Beyond50MERCURY EMT CHARTER
AS THE MERCURY EMT, WE COMMIT TO:
1
Actively respect one another
for the collective and continued
success of Mercury;
2
Embrace and fully understand
our clients’ current and future
requirements;
3
Create a safe environment
where our people can achieve
their ambitions and excel,
to support our shared goals;
Invest in and nurture a culture
4 of innovation and technology to
sustain our growth and redfine
industry standards;
5
Embrace change and listen
to our diverse workforce as
we evolve;
Continue to implement and
6
hold ourselves to account to
create a sustainable culture
of ethics and compliance in
a structured manner;
7 Share resources,
knowledge and rewards;
Improve communications to
8 deliver clear messaging
to connect our people
across the group;
Remain grounded and
9
passionate about what we do,
assuring the safety of our team
and clients, whilst caring for
one another’s wellbeing.
WINNING CULTURE 51OUR SECTORS
Mercury is focused on new regional
opportunities in our traditional sectors,
leveraging our vast experience and
clients’ trust.
ENTERPRISE DATA Mercury is Europe’s most
experienced Enterprise Data
CENTRES
Centre service provider. We go
beyond to meet the challenges
of the ever-growing Enterprise
market. Over the last 20 years our
highly skilled international teams
have successfully delivered data
centres for some of the world’s
largest data centre companies.
Our cutting-edge construction
methods mean we consistently
deliver highly complex and
specialised turnkey services.
We design, build, plan, construct
and commission data centres
using the highest levels of safety,
quality and delivery. We then
manage the maintenance of
facilities post-construction.
52 Mercury | Beyond50ADVANCED Mercury has been at the forefront
of Advanced Technology & Life
TECHNOLOGY AND
Sciences projects for almost 50
LIFE SCIENCES years in Ireland & Europe. We
deliver bespoke and large scale
projects for the world’s largest
semiconductor manufacturers,
pharmaceutical and biologics
companies. We find opportunity methods such as BIM, LEAN and
in challenge, leading the way off-site fabrication. Every project
forward with unrivalled levels of we undertake is underpinned by
expertise. World-class projects exemplary health & safety, high-
demand the best. That’s why we quality standards, cost reduction,
make extensive use of innovative reliability and execution.
HYPERSCALE DATA We deliver unrivalled Hyperscale a highly complex and specialised
Data Centre services across turnkey service. From design &
CENTRES
Europe. We are a general build, planning, construction and
contractor as well as providing a a commissioning right through
variety of specialist services. Our to facility management and
highly skilled project teams have operational support, we ensure
delivered data centres for over two safety, quality, innovation and
decades. Our relentless dedication value engineering every time.
uniquely positions us to provide
OUR SECTORS 53FIRE We’re a world leader in the field of alarm systems, we offer unique
specialist Fire Protection services. solutions to meet our clients’
PROTECTION
With over 40 years’ experience, our specific compliance requirements.
clients can rest assured that we will We can deliver complex turnkey
deliver everything needed to meet projects, from planning and design
health & safety, legal, regulatory right through to final handover
and insurance requirements. and regularly scheduled ongoing
maintenance, prioritising safety
As one of only a few companies and quality for our clients and their
certified to install water-based stakeholders every time.
sprinkler, gas suppression and fire
TECHNICAL Our TSS experts have the in- DATA CENTRE
depth knowledge to fulfil each
SUPPORT SERVICES FACILITY
client’s vision. We deliver the full
(TSS) suite of colocation white space
MANAGEMENT
fitout services. This includes
We have continued our journey of
structured cabling installations
expansion into providing specialist
complete with certified design
data centre services, to create a
capability, fire alarm & gas
dedicated facilities management
detection and hot & cold aisle
& maintenance support service
containment.
offering for some of our clients in
Our Mercury data centre this expanding market.
decommissioning & upgrade
Mercury’s Data Centre Facility
project teams have the in-depth
Management services means
specialist experience required to
we’re uniquely positioned to offer
work in ‘live’ environments.
clients a Design-Build-Operate
contracting model. This strategy
ensures we are 100% accountable
for the client’s building throughout
its entire lifecycle. Warranties can
be effectively maintained as the
contract moves from construction
through to operations. Mercury’s
facility team will mobilise to the
client’s data centre in parallel with
construction to ensure our team
are familiar with the building, the
systems, the local supply chain and
the client before the construction
project is completed. Through
implementing this strategy, our
facilities teams can then contribute
to the design and build of the
client’s next project improving
efficiencies and reliability through
this continuous improvement cycle.
54 Mercury | Beyond50HEALTHCARE Mercury is a world-leading
healthcare construction service
provider. Our multidisciplinary
teams have over 15 years’
experience executing all aspects
of mechanical & electrical services
and installations across Ireland,
the UK and Europe. We redefine
industry standards, always
delivering world-class healthcare
facilities. We combine a highly
experienced workforce with the
latest innovations and technologies.
BUILDING Mercury is a leading European Europe. Our people are driven
Building Services provider. Our to make it happen for our clients
SERVICES
specialist teams deliver shell & core – no matter what. We believe in
and fit out services for a diverse the continuous development of
range of developments, from our staff. That way we can deliver
office to retail and so much more. innovative design solutions, going
Our teams work on both private above and beyond in our project
and public sector projects across delivery.
Ireland, the UK and continental
OUR SECTORS 55Mercury House, Ravens Rock Road, Sandyford Business District, Dublin, D18 XH79, Ireland.
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