OUR SUSTAINABILITY VISION - ACHIEVEMENTS 2019 CORPORATE SOCIAL RESPONSIBILITY - Blue Lagoon Village

OUR SUSTAINABILITY VISION
        ACHIEVEMENTS 2019
     CORPORATE SOCIAL RESPONSIBILITY

THE DIRECTORS, MANAGERS AND STAFF OF BLUE LAGOON VILLAGE RECOGNIZE THAT OUR OPERATIONS
HAVE AN EFFECT ON THE LOCAL, REGIONAL AND COUNTRYWIDE ENVIRONMENT. AS A CONSEQUENCE
  OF THIS, THE MANAGEMENT IS COMMITTED TO CONTINUOUS IMPROVEMENTS IN ENVIRONMENTAL
  PERFORMANCE AND THE PREVENTION OF POLLUTION. ENVIRONMENTAL REGULATIONS, LAWS AND
 CODES OF PRACTICE WILL BE REGARDED AS SETTING THE MINIMUM STANDARDS OF ENVIRONMENTAL
                                    PERFORMANCE.

                            NATURE MATTERS

THE HOTEL IS COMMITTED TO A POLICY OF
   RESPONSIBLE ENVIRONMENTAL MANAGEMENT,
LEADING TO A SUSTAINABLE USE OF RESOURCES AND
       OPTIMAL MANAGEMENT OF WASTE

                            NATURE MATTERS

BLUE LAGOON VILLAGE IS SUCCESSFULLY REDUCING THE PRODUCTION OF WASTE ( LANDFILL) IN ALL
  AREAS OF THE HOTEL AND SEPARATING WASTE IN ORDER TO BE RECYCLED AND TREATED PROPERLY
                        ENCOURAGING GUEST TO JOIN ITS EFFORTS .
       ΙΝ 2017 WASTE (KG)/OVERNIGHT :5.18 , GLASS RECYCLING (KG)/OVERNIGHT : 0.33
       IN 2018 WASTE (KG) /OVERNIGHT :4.94 ,GLASS RECYCLING (KG)/OVERNIGHT :0.32
          OUR GOAL FOR 2019 & 2020 IS TO HAVE A FURTHER DECREASE OF 5 - 10 %

BLUE LAGOON VILLAGE HAS MANAGED THROUGH CONTINUOUS EFFORTS NOT TO INCREASE THE OVERALL
CONSUMPTION OF WATER DESPITE THE CHANGE OF TEMPERATURE IN GREECE AND WITHOUT COMPROMISING THE
SERVICE OFFERED TO OUR GUESTS AND ENSURING THE HEALTH AND SAFETY OF OUR GUESTS.
CONSUMPTION IN CUBIC METRES / OVERNIGHT (2017) : 0.53

CONSUMPTION IN CUBIC METRES / OVERNIGHT (2018) : 0.48

OUR GOAL FOR 2019-2020 IS A FURTHER DECREASE OF 5 -10 %

                                   NATURE MATTERS

ENERGY MANAGEMENT

BLUE LAGOON VILLAGE HAS MANAGED TO REDUCE BOTH FUELS & ELECTRICITY CONSUMPTION BY WORKING WITH
LATEST TECHNOLOGY (ENERGY SAVERS) EQUIPMENT. KNX SYSTEMS CONTROL THE LIGHTS AND VENTILATION OF THE
                                          MAIN BUILDING.
                   CONSUMPTION OF ELECTRICITY IN KWH / OVERNIGHT 2017 : 25.11
                   CONSUMPTION OF ELECTRICITY IN KWH / OVERNIGHT 2018 : 24.12

          OUR GOAL FOR 2019 & 2020 IS TO HAVE A FURTHER DECREASE OF 5-10 %

                                                    NATURE MATTERS

GUEST SATISFACTION

OUR PRIMARY EFFORT IS TO OFFER THE GENUINE GREEK HOSPITALITY AND TREAT OUR VISITORS AS HOME GUESTS
                                  RATHER THAN HOTEL COSTUMERS.
       FOR THE YEARS 2012-2016 WE HAVE WON THE GOLD AWARD IN THE CATEGORY OF OVERALL
                             ACCOMMODATION SATISFACTION FROM TUI
FOR THE YEARS 2017 & 2018 THE OVERALL ACCOMMODATION SATISFACTION SCORE IS ON 9.10. FOR THE SAME
                 PERIOD WE HAVE BEEN ALSO AWARDED AS FAMILY CHAMPIONS BY TUI .
AT THE MOMENT OUR SCORE IN TRIPADVISOR IS OVER 4.5 WITH 1893 REVIEWS ALSO IN HOLIDAY CHECK OUR
                               SCORE IS 5.5 WITH 92 % POSITIVE RATE

                                 GUESTS MATTERS

GUEST SATISFACTION

WE ALWAYS WANT TO HAVE A FEEDBACK FORM OUR GUESTS THAT IS WHY ONE DAY PRIOR TO THEIR DEPARTURE
  THEY RECEIVE A QUESTIONNAIRE WHERE THEY CAN WRITE THEIR THOUGHTS . ALL THE QUESTIONNAIRES ARE
BEING ACCESSED BY THE GUEST RELATIONS DEPARTMENT IN OUR DATA AND IN OUR WEEKLY MEETING WITH ALL
THE DEPARTMENTS HEADS WE SHARE THEIR COMMENTS AND WE ARE TRYING TO PLACE THEM IN ACTION IN OUR
                                        DAILY OPERATION

                                GUESTS MATTERS

ONE TEAM, SAME VISION

OUR COLLEAGUES WERE, ARE AND WILL BE OUR MOST IMPORTANT ASSET
THEREFORE WE ENSURE THEIR WELFARE SUPPORTING THEIR PERSONAL AND
                  PROFESSIONAL DEVELOPMENT.

                                PEOPLE MATTERS

ONE TEAM, SAME VISION

                      2017            2018        2019
Employees Ratio
Male/Female        41% & 59%    45 % & 55 %   44 % & 56 %
Local (Greeks)     40 % (60%)   45 % (55%)    50 % ( 50%)
Foreigners         60%          55%           50 %
Returning          74.07 %      61.73 %       74.07 %
Employees

                                PEOPLE MATTERS

COMMUNITY
BLUE LAGOON VILLAGE RECOGNIZES AND UNDERSTANDS ITS
RESPONSIBILITIES AND ITS IMPACT OF ITS OPERATION ON THE
LOCAL RESIDENTS AND BUSINESS COMMUNITY AND CONFORM
        TO THE UTMOST RESPECT AND INTEGRITY!

                             PEOPLE MATTERS

KOS COMMUNITY

BLUE LAGOON VILLAGE WILL ENSURE THROUGH ITS OPERATION
TO CREATE ONLY POSITIVE IMPACTS ON BOTH THE SOCIAL AND
ECONOMIC LEVEL OF KOS ISLAND IN ORDER NOT BE NEGATIVE
            EFFECTED IN ANY POSSIBLE WAY!

                   OUR COMMUNITY MATTERS

KOS COMMUNITY
       PROMOTION OF RESPONSIBLE TOURISM IN THE AREA
     BLUE LAGOON VILLAGE IS A MEMBER OF THE GREEK HOTEL
ASSOCIATION AND IS PARTICIPATING IN ALL FORUMS AND MEETINGS IN
  ORDER TO DISCUSS WITH OUR PARTNERS AND MEMBERS HOW TO
   PROMOTE THE TOURISM IN OUR COUNTRY IN ORDER TO ENSURE
GREATER ECONOMIC AND SOCIAL BENEFITS FOR OUR RESIDENTIAL AND
                    BUSINESS ENVIRONMENT.
WE GIVE OPPORTUNITIES TO SCHOOLS AND UNIVERSITIES TO HAVE AN
    INTERNSHIP OR A TOUR OF THE RESORT IN ORDER TO CREATE
         OPPORTUNITIES FOR THEIR FUTURE WORKING LIFE.

                      OUR COMMUNITY MATTERS

KOS COMMUNITY
                       PURCHASING
WE AT BLUE LAGOON VILLAGE BUY AS MANY PRODUCTS AS POSSIBLE
FROM OUR LOCAL SUPPLIERS IN ORDER TO PROMOTE THEIR BUSINESS.
   WE AIM TO BUY LOCAL PRODUCTS ONLY AND NOT IMPORTED
                         PRODUCTS.
 IMPORTED PRODUCTS WILL ONLY BE BOUGHT WHEN THEY ARE NOT
                     AVAILABLE LOCALLY.

                      OUR COMMUNITY MATTERS

KOS COMMUNITY
                DONATIONS AND CHARITY
BLUE LAGOON VILLAGE TRIES TO HELP NUMEROUS ORGANIZATIONS OR
   GROUPS WITH DONATIONS, SUCH AS OLD UNIFORMS, LINEN OR
  FURNITURE. DONATIONS ARE GIVEN TO LOCAL JUNIOR BASKETBALL
 TEAMS ETC. AND OUR PRIORITIES ARE SCHOOLS, REFUGEES AND THE
   LOCAL CHURCHES. THE HOTEL OFFERS IT SPORTS GROUNDS FOR
 EXCURSIONS OF SCHOOLS AND IS HOSTING AS WELL THE TECHNICAL
                 SCHOOL AT THE WORK SITES.

                      OUR COMMUNITY MATTERS

SOME FACTS ON HOW WE HELP THE LOCAL
                                        COMMUNITY
FROM OUR EXPENSES THE 56.69 % IS THE PAYROLL OF OUR EMPLOYEES AND FROM THAT THE 60 % IS TO LOCAL EMPLOYEES .
  THE AMOUNT THAT WE HAVE PAID TO OUR LOCAL SUPPLIERS IS 5.88 % ( ALMOST 300.000) FROM OUR GENERAL EXPENSES
                           FROM OUR TOTAL EXPENSES THE 7.14 % IS TO LOCAL TAXES .
      THE PERCENTAGE FOR ELECTRICITY AND COMMUNICATION EXPENSES TOWARDS GENERAL EXPENSE IS ALMOST 11 %
                         ALMOST 2% FROM OUR GENERAL EXPENSES IS GIVEN FOR CHARITIES

                                       OUR COMMUNITY
                                         MATTERS

HEALTH & SAFETY

PROTECTING OUR COSTUMERS AND EMPLOYEES TO ANY
POTENTIAL HAZARD IS ESSENTIAL AND ALL OUR ACTIONS
START BY ENSURING SAFETY AND HEALTH IN ALL SERVICE
                   PROCESSES.

                              PEOPLE MATTERS

HEALTH & SAFETY
We have proudly contributed from
2017 until 2019 to:
Employees examination by our        220
doctor
Health training                     100
Safety training                     100

                               PEOPLE MATTERS

SUSTAINABILITY WARRANTY

WE ARE CERTIFIED WITH TRAVELIFE AWARD WHICH PROVES OUR
DEDICATION TO A SUSTAINABLE MANAGEMENT OF BLUE LAGOON
RESORT AND THE WILL TO KEEP FULFILLING OUR COMMITMENTS.

                         NEVER STOP TO CARE

WE PROTECT BECAUSE WE CARE
         THANK YOU