OUR TEAM mwbsolutions.co.uk - Modern World Business Solutions
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mwbsolutions.co.uk OUR TEAM
MEET THE TEAM
When you become a partner of Modern World
Business Solutions, we want you to feel at home.
We believe in a culture where everyone respects
everyone within our business. That culture
extends throughout the entire network of
resellers, partners and merchants.
We want you to know the people that we are
proud to have as representatives of our company.
We want you to know them all by name and what
they do here. They are all humans, and we want
you to get to know the human behind the role - so
next time you call in, have a little chat and get to
know the team behind the brand.
2
MEET THE TEAM
“The ones that run the show...”
Charlotte Kappes Nadia Read
Head of Operations Customer Services
Alex Mireau Louise Thacker
Applications Applications
Lee Holmes Kirsty Meredith
Head of Marketing Office Manager
3
MEET THE TEAM
“The headline acts...”
Danny Styles
Partner Relationship Manager
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Biography
Danny looks after our high-risk sector and has been with MWBS for 2
years. He started with MWBS as a sales representative.
Favourite film or TV show?
Fever Pitch
High Risk
Favourite food? Questions
Meatballs
Stuck on a desert island with which celeb?
Point of
Jennifer Garner Contact for
Partners
The ultimate party with 3 people?
Any
Mark Wahlberg, Kelly Brook & Britney Spears Guidance on
Portal
Favourite artist?
Razorlight
4
MEET THE TEAM
“The ones that ‘think’ they run the show...”
Warren Whitfield
Managing Director
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Biography
Warren enjoys the challenge of building a business that challenges the
“normal” way that things are done. A forward thinking disruptive MD that
is very much hands on with us here at Modern World Business Solutions.
Favourite film or TV show?
Catch Me If You Can
New
Favourite food? Partnerships
Steak and Chips
Stuck on a desert island with which celeb?
Commercial
Ant Middleton Questions
The ultimate party with 3 people?
High Level
Noel Gallagher, Paul McCartney & Micky Flanagan Queries
Favourite artist?
Neil Buchanan
6
MEET THE TEAM
Chris Pennington
Chief Technology Officer
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Biography
Chris is the genius behind the technology. A very talented CTO that brings
the combined ideas of the team to life. Chris can code in pretty much
every language, is a front end and back end development whizz with the
added benefit of just knowing how to build a platform that delivers
excellent user experience - one might say, he’s a unicorn.
Favourite film or TV show?
The Dark Knight
Portal
Favourite food? Questions
Pizza
Stuck on a desert island with which celeb?
Bear Grylls Technology
Queries
The ultimate party with 3 people?
Bruce Lee, Kobe Bryant & Chuck Liddell Web Design
Queries
Favourite artist?
Method Man
7
MEET THE TEAM
“The ones that ‘do’ run the show...”
Charlotte Kappes
Head of Operations
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Biography
Charlotte has been with the business since inception in 2018, has stuck
with it through some very rocky times and is now enjoying the position of
head of operations. Charlotte has lots of knowledge of how we operate as
a business and also product knowledge. Also overseeing a busy growing
office team which I’m sure will only be getting busier and larger in the
coming months and years.
Favourite film or TV show?
The Wedding Date Escalation
Point
Favourite food?
Noodles
Operational
Stuck on a desert island with which celeb? Queries
Adele
Hardware
The ultimate party with 3 people? Queries
Peter Crouch, James Corden & Ed Sheeran
Favourite artist?
Spice Girls
8
MEET THE TEAM
Nadia Read
Customer Services
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Biography
Nadia has been with us for 2.5 years now and has recently moved into a
customer service role driven by her knowledge surrounding not only our
business but our banks and hardware learnt through a 2 year stint in
applications departments. A friendly and efficient voice to hear when you
have something that needs attention.
Favourite film or TV show?
Gavin & Stacey
Customer
Services
Favourite food? Issues
Cheesecake
Stuck on a desert island with which celeb? Partner
Dougie Poynter Services
Issues
The ultimate party with 3 people?
James Acaster, Russell Howard & Sara Pascoe Application
Support
Favourite artist?
Take That / McFly
9
MEET THE TEAM
Alex Mireau
Applications
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Biography
Alex joined us in 2019 after moving to Cambridgeshire from Essex, she
quickly became a valuable asset within our applications department
working alongside our partners and banks with our managed solution
applications. Alex has great attention to detail and communication skills
meaning our partners and banks enjoy applications from Alex.
Favourite film or TV show?
Kingsman
High Risk
Applications
Favourite food?
Chinese
Stuck on a desert island with which celeb? Application
John (my own Bear Grylls) Progression
The ultimate party with 3 people? High Risk
Bob Marley, Elvis & Ed Sheeran Pre Vet
Advice
Favourite artist?
Sam Cooke
10
MEET THE TEAM
Louise Thacker
Applications
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Biography
Louise is our latest recruit. New to payments, but has taken to it like a
duck to water, Louise has been introduced straight into the busy
applications department to support our partners in progressing their
applications as quickly and efficiently as possible, doing a sterling job at it
too!
Favourite film or TV show?
The Hangover
Low Risk
Favourite food? Applications
Italian
Stuck on a desert island with which celeb?
Application
Mason Mount Progression
The ultimate party with 3 people? Low Risk
Jack Whitehall, Drake Pre Vet
Advice
Favourite artist?
The 1975
11MEET THE TEAM
Lee Holmes
Head of Marketing
Click here to contact
Biography
Lee has joined us to head up our marketing and outwards
communications, working with Chris our CTO in a previous life we know
we have a little star on our hands. Lee will be responsible for all web and
content marketing and communications between Modern World and
merchants and partners, in a quickly growing business we are in capable
hands to grow this department out.
Favourite film or TV show?
Zombieland
Web Design
Favourite food? Questions
Pizza
Stuck on a desert island with which celeb? Web
Jennifer Lawrence Marketing
Queries
The ultimate party with 3 people? Web
Kevin Hart, Jack Black & Henry Cavill Services
Queries
Favourite artist?
Bring Me The Horizon
12MEET THE TEAM
Kirsty Meredith
Office Manager
Click here to contact
Biography
Kirsty joins the Modern World team with lots of valuable experience in
growing an office team. Coming from an office management background
Kirsty ill be overseeing all policies and procedures as our business grows.
We are in safe hands with Kirsty, New to the world of payments but taking
to it like a duck to water we are excited to see Kirsty shape the MWBS of-
fice with the help of the rest of the team.
Favourite film or TV show?
Grey’s Anatomy
Tapldoo
Enquiries
Favourite food?
Chilli
Contractual
Stuck on a desert island with which celeb? Queries
Hugh Jackman
The ultimate party with 3 people? Policy
Queries
Cameron Diaz, Drew Barrymore & Christina Applegate
Favourite artist?
Kylie
11MEET THE TEAM
Applications Team
Louise Thacker Alex Mierau
Assist you with appropriate documentation to support
your application to be submitted.
Assist you with the status of your application and the
meaning of each status.
Submit your application to the best suited choice of
acquiring banks.
Keep you updated on the process and progress of your
application, updating the CRM accordingly for daily Point of Contact
Processing
updates.
Applications
Option 2 - Option 2
01487 808 990
applications
@mwbsolutions.co.uk
13MEET THE TEAM
Head of Operations
Charlotte Kappes
Great knowledge on terminals and business.
Go to person if customer services are not able to assist
you further. The Head of Operations will be able to
point you in the right direction to resolve your query or
issue.
Point of Contact
Escalation
Option 3
01487 808 990
c.kappes
@mwbsolutions.co.uk
14ACQUIRING
BANKS LOUISE
MANAGES
For any queries on your application
progress please refer to the notes
section on your CRM, if you require
further detail or need assistance,
please contact Louise on any of the
options below.
Any email correspondence please
subject your email via the business
name – This will help locate your
email allocated to the appropriate
application staff member.
Option 2 - Option 2
01487 808 990
Request for Louise
applications
@mwbsolutions.co.uk
Addressed to Louise
15ACQUIRING
BANKS ALEX
MANAGES
Industries that require a
managed solution.
For any queries on your application
progress please refer to the notes
section on your CRM, if you require
further detail or need assistance,
please contact Alex on any of the
options below.
Any email correspondence please
subject your email via the business
name – This will help locate your
email allocated to the appropriate
application staff member.
Option 2 - Option 2
01487 808 990
Request for Alex
applications
@mwbsolutions.co.uk
Addressed to Alex
1601487 808 990
sales@mwbsolutions.co.uk
Unit 3 Green Farm, Abbots Ripton, Huntingdon,
Cambs PE28 2PF
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