Parent Satisfaction Survey - January 21, 2014
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Parent Satisfaction Survey
January 21, 2014
Background
Purpose
To measure parent satisfaction with Rice Memorial High School.
• Identify areas of strength, areas that need attention.
To help define the “Rice” brand
Survey instrument
On-line survey, communicated to parents of current students via e:Mail, website
Forty-four survey questions (ratings on 4-point scale)
• Academic programs, teachers, technology resources, religious services
• Extracurricular activities
• Administration, guidance
Timing
Friday, December 13, 2013 – Monday, January 6, 2014
Response rate
185 responses out of 351 Rice families, or approximately 50% as some families may have responded twice
2
1. How Satisfied Are You With Overall Educational Services?
“Graduates are well prepared for college, and
the academic culture supports this goal.”
“Rice holds their students to a higher
standard…”
“Excellent education. Teachers and staff find
students strengths and help them build on
them.”
“Excellent school for education, leadership, and
hold their students to the highest standards
both educationally, ethically, morally.”
“I appreciate the attention given to quality
“Students learning what I expect” writing instruction.”
97% Satisfied/ Very Satisfied
“Homework policy needs to be looked at.”
“Satisfied with teachers” “The text books and course approaches need
to be updated.”
93% Satisfied/ Very Satisfied
3
2. How Satisfied Are You With Overall Technology Services?
“More offering in technology courses.”
“Greater investment in technology.”
“Computers.”
“Additional technology made available to
students.”
“More electronics technology in the classrooms.”
“Bring in some new technology (e.g., Smart
Board).”
“An increase in use of technology.”
“Adequate technology in school”
72% Satisfied/ Very Satisfied
“Learning what I expect about technology”
75% Satisfied/ Very Satisfied
“Computer part of assignments”
89% Satisfied/ Very Satisfied 4
3. How Satisfied Are You With Overall Religious Services?
“The Catholic identity is strong. The opportunity
to go to Mass every day is unique.”
“Growth and development of each child
academically and spiritually.”
“Freedom of incorporating faith into curriculum.”
“Catholic values are being taught.”
“Respect, safety, and Christian values make it a
perfect fit for my family.”
“The Catholic faith formation is worth every
penny.”
“Better understanding of Catholic faith” “More emphasis (and recognition) on spiritual
93% Satisfied/ Very Satisfied activities; e.g., retreats, clubs.”
“Leave room to discuss other faiths”
95% Satisfied/ Very Satisfied
5
4. How Satisfied Are You With Sports/ Extracurricular?
“Availability of sports, extracurricular, community
service.”
“Opportunities to participate in competitive sports
programs.”
“Coaches have been incredible.”
“Coaches and Advisors welcome all students and
delight in allowing them to growth and learn
throughout the process.”
“Seeing students show up for minor sports games
even when they are away games is phenomenal.”
“Sufficient opportunities” “Not enough clubs that are not sports to keep kids
93% Satisfied/ Very Satisfied engaged after school.”
“Stronger academic focus, less athletics.”
“Satisfied with coaches/ advisors”
89% Satisfied/ Very Satisfied
“Communications from coaches/ advisors”
82% Satisfied/ Very Satisfied 6
5. Guidance Has Helped Provide Academic Support?
“The on boarding process for new Freshman is
outstanding – my child immediately felt part of the
Rice community.”
“More selectivity with placement in courses,
especially Freshman year and honors/ AP
courses.”
“The college prep atmosphere.”
“Information for course selection”
90% Satisfied/ Very Satisfied
“Support for college selection, applications”
83% Satisfied/ Very Satisfied
76. How Satisfied Are You With Administration?
“The Rice community has a common goal to
educate the whole student – academically and
morally.”
“The attitude and leadership are exceptional.”
“Administration who cares about people.”
“Father’s week in review are wonderful, an
inspiration to family and students.”
“Better communication.”
“Revision to website.”
“Improvements to building and athletic fields.
“Being greeted with courtesy and respect”
Auditorium.”
96% Satisfied/ Very Satisfied
“Website is a useful resource.”
89% Satisfied/ Very Satisfied
87. Would You Recommend Rice to Your Family and Friends?
“We recommend Rice all the time! There is a
sense that we are in this together – educating and
raising children to find their God-given abilities.”
“Great education and atmosphere, and even
better staff, teachers and coaches.”
“The curriculum is outstanding, teachers
knowledgeable and good to the children, the
academic discipline and social discipline.”
“Quality college preparatory education.”
“The overall Christian vales taught, valued,
honored.”
“Open athletics, meaning no child is turned away;
if they want to play a sport, they do.”
“I don’t believe Rice is necessarily the best fit for
non-sports oriented students or students with
non-traditional interests.”
“I can’t say if we would recommend Rice. It
depends on the child. It’s a huge financial stress.”
9Key Takeaways
Overwhelming support for Rice
See the value of a Rice education
Academics is the real strength
Strong, caring teachers
Demand for excellence
Environment plays an important role
Community/ family environment, safety
Administration
Strong leadership
Facilities and technology, as areas that need attention
10Telling the Rice Story – DRAFT Language
Rice helps students reach their full potential: in the classroom, on the field, and in the community. This
is what parents told us in a recent survey about Rice. They also said...
The education is excellent. It's supported by a strong academic culture, shared common goal of college preparation,
and teachers that help find student strengths. [This excellence is recognized by colleges across the country through
admissions to prestigious schools and academic scholarships. Graduates are well prepared and ready for college.]
Students get involved at Rice. Most play sports (80%), which gets most of the attention; but many students are involved
in other activities, like music, drama, and scholars bowl. The vast majority (90%+) of students are involved in some
activity outside the classroom.
Parents like Rice's community/ family environment. Size is one factor, but also the sense of mission and enjoyment that
is shared by all: students, teachers and staff. It's that sense of community that fosters a caring, safe environment,
allowing students to grow and develop to reach their full potential.
Service is an integral part of the experience: Freshman through Seniors. Students are required to give back to their
communities, which may include hosting meals at the Salvation Army, teaching CCD classes, or volunteering at the Polar
Express.
One of the misconceptions is regarding tuition. Most parents of public school students think Rice
costs $2,000 to $4,000 more than it does. And that does not consider 40% of students get some
financial assistance that averages $2,500.
In the survey, 97% of parents said they would recommend Rice to others. The 3%? They too
recommend Rice, but suggest first learning whether it's a good fit for the family: will Rice help their
student reach full potential?
The admissions staff at Rice can help answer that question for you. They sponsor an Open House,
parent breakfasts, information on the website, Shadow Days (where prospective students spend a day
at the school) - as well as one-on-one meetings.
11You can also read
