PARK SMAR T - WHATDOTHEYKNOW
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[
[ ParkSmart
1
The complete guide to parking:
Your guide to parking in Ealing is
published by Ealing Council.
The contents in this publication
are believed to be correct at the time
of printing, June 2009. Whilst every
care has been taken to ensure all
information is correct, Ealing Council
can accept no responsibility for
changes in the detail given, or for
any expense of loss thereby caused.
2 www.ealing.gov.uk/parking
Welcome to the complete guide
to parking in Ealing
This guide tells you where you can Our parking enforcement work will never
park in the borough, where you can’t be popular with those who are in the wrong
park and what to do if you are not sure. but it must be fair, accurate and consistent.
There is no doubt that we need parking Over the last year we have made
enforcement. Without it our roads would strenuous attempts to improve this service.
quickly grind to a halt and be unsafe for As a result, dealing with us will be much
pedestrians and other vehicles. In 2007 quicker and easier than before. You can
there were 131,930 vehicles registered in now pay for resident permits or visitor
Ealing (up 15% from 1997). In our most vouchers via the council’s website at
recent residents’ survey 23% said that www.ealing.gov.uk/parking If you do
traffic congestion was one of their main get a parking ticket, you will be able to
concerns and 19% mentioned availability pay it online. If you choose to dispute your
of parking. ticket, you will now be able to track your
case online.
This guide will give you the information
you need to understand the rules, to park
safely and to avoid getting a parking ticket We hope you find this
(Penalty Charge Notice). We expect it guide useful and you keep
to lead to a reduction in the number of
parking tickets issued. it in your glove box to
Parking is one of the areas of the council’s provide a quick and easy
work where we sometimes attract criticism.
However we are working hard to be
reference tool for all your
consistent when enforcing parking controls. parking needs.
[
[ ParkSmart 34 www.ealing.gov.uk/parking
Contents
Introduction 3 - Parking near schools 26
Parking in Ealing 6 - Loading, unloading
How to park and load bans 27-30
- Controlled Parking Zones (CPZs) 7 - Suspensions and dispensations 31-32
- Resident parking and Parking and
visitor vouchers 8-9 traffic enforcement
- Disabled parking 10-12 - Bus lanes and red routes 33
- Parking on footways - Moving traffic contraventions 34-36
and footpaths 13 - Types of enforcement 37-38
- Pay & display bays 14-15 Penalty Charge Notices
- Free bays and stop & shop bays 16 - Parking contraventions 39-44
- Motorcycle bays 17 - Paying or challenging a 45-47
- Car park information 18-23 Penalty Charge Notice (PCN)
- Dropped footways 24-25 - Top tips on avoiding a ticket
(Penalty Charge Notice) 48-49
- What to do if you get a
Penalty Charge Notice (PCN) 50
Parking – online back cover
[
[ ParkSmart 5Parking in Ealing – Parking in Ealing
What the legislation says The London Local Authorities Act 1996 (as
amended) governs bus lane enforcement
The Traffic Management Act 2004 is
activities in Greater London. It allows
the primary legislation for civil parking
the use of camera enforcement systems
enforcement in England. The Act came into
approved by the Secretary of State.
force 31 March 2008 and replaced the
Road Traffic Act 1991 (as amended) as the The role of a Civil Enforcement
main piece of legislation covering parking Officer (CEO)
enforcement in England.
The main objective of a Civil Enforcement
In order to ensure a fair and consistent Officer (CEO) is to ensure that parking
approach to civil parking enforcement controls are observed and enforced in a
in England, the Traffic Management Act fair, accurate and consistent manner. CEOs
2004 also allows the Secretary of State enforce parking regulations by serving
to issue guidance to local authorities and Penalty Charge Notices (PCNs) where
enforcement agencies to assist with the vehicles are parked in contravention of the
interpretation of the legislation. relevant restrictions.
Under the Traffic Management Act 2004, CEO duties also involve helping the public
parking and traffic enforcement activities by acting as a point of contact, inspecting
are carried out by Civil Enforcement Officers parking equipment and reporting faults,
(CEOs), previously known as parking checking and reporting incorrect street
attendants, or by using camera enforcement furniture, road signs and markings and
systems (known as CCTV) approved by the by issuing information leaflets or warning
Secretary of State. notices when required.
The London Local Authorities and Transport A CEO is also expected to record and
for London Act 2003 governs decriminalised provide accurate information about a PCN.
traffic enforcement activities in Greater This information can be used by the notice
London. The Act allows the use of suitable processing team when appeals are received
devices including camera enforcement against PCNs issued and ultimately by the
systems to enforce decriminalised traffic parking adjudicator in the case of a PCN
contraventions such as banned traffic being appealed.
manoeuvres in London.
6 www.ealing.gov.uk/parkingControlled Parking Zones
What is a Controlled Parking Zone? What happens if I park in a CPZ
during the hours of operation?
In residential areas where there is a lot
of traffic, specially designated Controlled The times on the sign show when single
Parking Zones (CPZs) are in force. These yellow lines and paid-for bays are enforced.
zones have parking restrictions in place If you park on a single yellow line within
and are marked with yellow lines and these times, or in a parking bay without
parking bays. The entry points to these making a payment (ie. purchasing a pay &
zones are signposted and indicate the days display ticket), you may receive a Penalty
and hours for when restrictions apply. Charge Notice (PCN). Double yellow lines
are enforced 24 hours a day, and some
individual parking spaces have their own
signs indicating the hours of enforcement.
Controlled
What about parking restrictions
ZONE outside of a CPZ?
Outside of these zones, only some roads
have parking restrictions and these will be
signposted.
Mon - Fri
8.30am - 6.30pm
Saturday
8.30am - 1.30pm
Zone
ENDS
[
[ ParkSmart 7Resident parking and visitor vouchers
Resident bays Visitor vouchers
If you live in Ealing you can apply for a Residents and businesses can buy visitor
resident parking permit for the zone in vouchers (scratch cards) for the zone in which
which you live. This enables you to park in they live or run a business. These allow their
dedicated resident bays in your zone. visitors to park during the hours of control
Many zones have resident-only bays, in resident bays. Below is an example of one
however, some zones have dual-purpose version of visitor voucher available.
bays, which allow both residents and
vehicles displaying a valid pay & display
ticket to park there. Please ensure you
check the signs before parking.
Resident permit prices
A resident permit currently costs either
£25 or £45 depending on which zone you
live in. To check your permit zone,
see www.ealing.gov.uk/parking
P Resident P Zone K1
permit
A
Permit holders
holders only
Mon - Fri
or 9 - 10 am
Pay At Machine 3 - 4 pm
Display Ticket
Max 4 Hours
No Return
within 1 hour
Mon - Fri
8.30 - 6.30pm
8 www.ealing.gov.uk/parkingResident parking and visitor vouchers
Visitors using the vouchers need to scratch Service vouchers
off the date, month, year and time of arrival
Contractors can apply for service vouchers
and display it on the dashboard of the vehicle
whilst carrying out contractual works, such
with all details clearly visible. Vouchers only
as building works, gardening and plumbing.
need to be displayed during controlled hours
The voucher entitles the holder to park in a
(that is when payment is normally required)
resident bay in any zone within the borough.
and you must ensure that you are using the
correct voucher for the zone where you park. Service voucher prices
Note: The vehicle for which you are applying Service vouchers are £1 per voucher
must not exceed three metres in height and and £10 for a book. Again, each voucher
1.83 metres in width. is valid for one hour.
Visitor voucher prices How to apply for a resident
permit or visitor voucher
A book of resident visitor vouchers cost
between £2 and £5 and they can last from You can now apply for your resident
three hours to all day. The amount of parking permit or visitor voucher online.
time per voucher varies from zone to zone. Visit www.ealing.gov.uk/parking to
Please visit www.ealing.gov.uk/parking complete an application form.
for more details.
Alternatively you can call 020 8825 6677
All business visitor vouchers cost £1 per or visit customer services to request a form.
voucher and £5 for a book. Each voucher
in the book lasts for one hour. Parking in a resident bay
without a permit or voucher
If a vehicle is found in a resident bay without
displaying a valid resident permit or voucher
for that zone, a Penalty Charge Notice (PCN)
may be issued and in certain circumstances
the vehicle may be removed. See our section
on Types of Enforcement on page 37 -38.
[
[ ParkSmart 9Disabled parking
Blue badges
The blue badge scheme provides a range
of parking concessions for drivers and
passengers with severe disabilities or
P Blue
badge
holders
mobility problems who have difficulty
using public transport. The scheme only
operates throughout the UK, although
the parking concessions can vary between
different London boroughs. The following
information outlines the rules for blue Yellow lines
badge holders in Ealing. Blue badge holders can also park on
single or double yellow lines (without
Where to park with causing an obstruction) for a maximum of
a blue badge on-street three hours. A time clock should always
be displayed alongside the blue badge
Parking bays to indicate the time of arrival. If loading
Blue badge holders can park free of charge restrictions apply on a yellow line, blue
for an unlimited time in the following bays: badge holders are not permitted to park
at all whilst these restrictions are in force.
• disabled bays
Loading restrictions are indicated by kerb
• pay & display bays markings and a nearby no loading sign
• stop & shop bays stating the restricted hours – see pages
27-30 for more information (loading
• resident bays and unloading section).
• loading bays (only if loading
or unloading)
• free bays.
Note: the maximum stay restrictions in any
of these bays do not apply to blue badge
holders.
10 www.ealing.gov.uk/parkingDisabled parking
Where not to park Parking with a blue badge
with a blue badge on-street off-street (in car parks)
• suspended bays Blue badge holders can park free of charge
• bays reserved for the police, for an unlimited time in any council run
fire brigade, ambulance services, car park (see page 18-22 for details). This
concession only applies during the car park
doctors, veterinary surgeons,
opening hours and blue badge holders can
religious places, buses, coaches,
park in any bay except for those specifically
taxis, motorcycles, mobile library reserved for other users (as indicated by
services and car club bays signs and bay markings).
• on the pavement unless there are
Some car parks have dedicated disabled
signs and markings permitting
bays with a three hour maximum time limit
footway parking for blue badge holders. When displaying
• white zigzag lines at pedestrian your badge, it must be accompanied by a
crossings or on yellow zigzag lines time clock. In these bays, once your parking
outside schools. time has expired you are not permitted to
return to the same bay for two hours.
Important: Your blue badge should always be displayed on your dashboard
with the wheelchair symbol facing outwards and should be removed from
view when the parking concessions are not being used or the disabled driver
or passenger is not present.
It is against the law to give your badge to friends or family to allow them to
park for free without you.
[
[ ParkSmart 11Disabled parking
Please refer to the leaflet you received Please take your completed blue
with your blue badge, which tells you badge application form and
more details about your rights and relevant documentation with a fee
responsibilities under the blue badge (if applicable) to:
scheme.
for postcodes:
How to apply W5, W7, and W13
Customer Service Reception
You can print out and complete the
14 – 16 Uxbridge Road
application form by visiting our website
London
at www.ealing.gov.uk/bluebadge
W5 2HL
Alternatively, you can request one by calling
for postcodes:
us on 020 8825 8000.
W3, W4, NW10 and W12
If your application is successful, you will Customer Service Reception
also need to provide two recent colour Acton Town Hall
passport-style photos of yourself. Please Winchester Street
sign both photos on the back. Acton
An administration fee of £2 is W3 6NE
payable at the time of issuing.
for postcodes:
UB1, UB2, UB5 and UB6
Customer Service Reception
Greenford Area Office
301 Ruislip Road
Greenford
Middlesex
UB6 9SE
12 www.ealing.gov.uk/parkingParking on footways
Parking on footways is generally not Both these signs indicate the end of the area
permitted in London. Vehicles parked on where you may park your vehicle on the
footways or an area of the road that forms footway, i.e. no footway parking allowed.
P
part of a footway can cause a problem for
P
pedestrians, especially wheelchair users,
parents with pushchairs or people with
mobility difficulties.
However there are some areas where
parking on a footway is permitted.
Relevant signs and lines will indicate this,
as shown below.
P P
These signs indicate that a vehicle may be
parked partially or fully (depending on how
the car is positioned on the sign) on the
footway in this area during the hours of
operation. Outside of these hours vehicles
must not be parked on the footway, otherwise
a Penalty Charge Notice may be issued.
These signs indicate that you may park
your vehicle partially or fully on the footway P
(depending on how the car is positioned
6pm - 8am
on the sign).
P
6pm - 8am
[
[ ParkSmart 13Pay & display bays
P
On-street
Mon - Fri
9am - 5pm Pay & display bays are parking bays with
Pay at machine a single ticket machine for a number of
Display ticket parking spaces. The hours when payment
Max stay 2 hours is required, maximum stay limits and
instructions on how to pay are all stated
on the front of the machine. Once you have
paid for the amount of time you require,
the machine will print a ticket displaying
the expiry time of your parking session.
This ticket must be displayed clearly in your
vehicle so our Civil Enforcement Officers
(CEOs) can check all the details.
[
[ ParkSmar t
14 www.ealing.gov.uk/parkingPay & display bays
Off-street (car parks) If the machine goes out of
order when you use it:
All our car parks use pay &
display machines. • tell a passing CEO so that it can
be reported
What happens if I exceed my time limit?
• buy a ticket from an alternative
If you do not move your vehicle before pay & display machine nearby
the expiry time displayed on your ticket,
• if you have lost any money in a faulty
a Penalty Charge Notice (PCN) may be
issued. The vehicle may also be removed. machine, make a note of the machine
However, you can always add more time to number and street name and write to
an existing parking session if you need it. Ealing Parking Services, Ealing Council,
Simply return to the pay & display PO Box 46264, London, W5 2UN.
machine to buy another ticket.
What happens if the pay & display Parking is usually free
machine is out of order? on public and bank holidays.
Our machines are checked by inspectors on Please check the signs
a regular basis, so if the machine is out of
order, there will usually be a sign indicating carefully before leaving
whether payment is required and where to your vehicle.
find an alternative machine.
If the machine in the bay where you park is
out of order, then you need to buy a ticket
from a nearby machine. If no alternative
machine is available then you may park for
free up to the maximum stay limit.
[
[ ParkSmart 15Free bays and stop & shop bays
Stop & shop and free bays are spaces IMPORTANT: During controlled hours
where you can park for a limited period of you are only allowed to park for the
time free of charge. The hours of control time specified on the sign and you must
when these bays are in force are stated on not return to the same space within the
a sign. Outside of these times you can use
‘no return’ period stated, otherwise a
the bays without restriction.
Penalty Charge Notice (PCN) may be
issued. This allows other drivers the
P Stop & Shop
Mon - Sat
8am - 6.30pm
opportunity to use these free bays.
30 mins
No return
within 1 hour
P Mon - Sat
8 am - 7 pm
20 mins
No return
within 40 mins
16 www.ealing.gov.uk/parkingMotorcycle bays
Within a Controlled Parking Zone (CPZ) IMPORTANT: Motorcycles should not
motorcycles can park in resident bays be parked where they may cause an
or pay & display bays free of charge. obstruction.
Some of our car parks have free
motorcycle-only bays. You cannot:
Please see page pages 18-22 for more • park on the footway
information about these car parks. • park across two bays
• park outside the bay markings
• lock your bike against a tree
P
that is on a pavement.
Please note, there are also on-street
motorcycle-only bays outside our CPZs.
[
[ ParkSmart 17Car park information
There are 18 car parks in Ealing situated in all parts of the borough.
Some of our car parks offer season tickets for discounted, year-round
parking and the prices in all car parks have been frozen until 2010.
All car parks are free of charge after 6pm and on bank holidays.
Name Spaces Charges Opening Hrs Season Ticket
1 Arden Road, 27 x Pay & display £1 per 8am-6pm £500 annual
West Ealing, bays hour Mon-Sun permit
W13 8RP 1 x Pay & display £150 quarterly
machine permit
2 x Disabled bays
3 x Motorcycle bays
2 Churchfield 57 x Pay & display 60p per 8am-6pm £360 annual
Road, Acton, bays hour for Mon-Sun permit
W3 6BS 2 x Disabled bays first three £95 quarterly
1 x Car club bay hours, permit
4 x Motorcycle bays £1.20
per hour
1 x Pay & display after
machine three
hours
3 Deans 46 x Pay & display £1 per 8am–6pm
Gardens, bays hour Mon-Sun
West Ealing, 2 x Pay & display
W13 9LX machines
4 x Disabled bays
18 www.ealing.gov.uk/parkingCar park information
Name Spaces Charges Opening Hrs Season Ticket
4 Featherstone 143 x Pay & display 80p per 8am–6pm £250
Terrace, bays hour or Mon-Sun
Southall, 7 x Disabled bays £3 all
UB2 5AL 2 x Pay & display day
machines
5 George 83 x Pay & display 60p per 8am–6pm £250
Street, bays hour Mon-Sun (Resident
Hanwell, 10 x Motorcycle bays or £2 all permit £50)
W7 3TA 3 x Disabled bays day
2 x Pay & display
machines
6 Greenford 149 x Pay & display 50p per 8am–6pm £250
Broadway, bays hour Mon-Sun
Greenford, 10 x Disabled bays for the
UB6 7LS first two
hours
then 80p
per hour
after that
[
[ ParkSmart 19Car park information
Name Spaces Charges Opening Hrs Season Ticket
7 Herbert 252 x Pay & display £1 per 8am-Midnight £500 annual
Road, bays hour Mon-Sun permit
Southall, 8 x Mother and child £1 for No charge
UB1 1LH bays first hour after 6 pm. £150 quarterly
12 x Disabled bays then permit
2 x Lifts £1.50
(Only Sat
and Sun)
8 Norwood 50 x Pay & display 80p per 8am-6pm
Road 1, bays hour Mon-Sun
Southall 4 x Disabled bays
(corner of 2 x Pay & display
King St), machines
UB2 4EA
9 Norwood 22 x Pay & display 80p per 8am-6pm
Road 2, bays hour Mon-Sun
Southall 1 x Pay & display
(Adjacent to machine
no.13),
UB2 4EA
10 Perivale 100 x Pay & display £3 all 8am-6pm £400 annual
Station, bays day, Mon-Sat permit
Perivale, 6 x Disabled bays £150 quarterly
UB6 8AE 2 x Pay & display permit
machines
1 x Motorcycle bay
20 www.ealing.gov.uk/parkingCar park information
Name Spaces Charges Opening Hrs Season Ticket
11 Salisbury 63 x Pay & display 80p per 8am–6pm £360 annual
Street, bays hour Mon-Sun permit
Acton, W3 4 x Disabled bays
8NW 1 x Car Club bay £95 quarterly
4 x Motorcycle bays permit
4 x Pay & display
machines
12 Singapore 46 x Pay & displayy 60p per 8am–6pm
Road (multi- bays hour or Mon-Sun
storey), West 1 x Pay & display £3 all
Ealing, machine day.
W13 0UF
13 Singapore 72 x Pay & display £1 per 8am- 6pm £250 annual
Road bays hour Mon-Sun permit
(surface), 2 x Pay & display
West Ealing, machines
W13 0UF 12 x Disabled bays
2 x Motorcycle bays
14 South Ealing 28 x Pay & display 80p per 8am–6pm
Road, bays hour Mon-Sun
South Ealing, 1 x Pay & display
W5 4QT machine
2 x Disabled bays
5 x Motorcycle bays
[
[ ParkSmart 21Car park information
Name Spaces Charges Opening Hrs Season Ticket
15 Springbridge 465 x Pay & display £1 per 7am-10pm £500 annual
Road bays hour Mon-Sun permit
(multi- 7 x Pay & display e.g £2 No charge £150 quarterly
storey), machines for two after 6pm permit
Ealing 8 x Disabled bays hours up (both permits
Broadway, to £15 From 1 June
9 x Motorcycle bays 2009, the car seven days a
W5 2AA for 15 week)
9 x Mother and hours. park will open
child bays 24 hours a
2 x Lifts day.
17 Town Hall, 283 x Pay & display £2 all Sat & Sun: Staff permit
Ealing bays day 8am –6pm holders
Broadway, 2 x Pay & display Mon-Fri 8am-
W5 2BY machines 5pm
7 x Disabled bays Public car park
after 5pm
weekdays
(free)
All day Sat &
Sun (charge)
18 Witham 13 x Pay & display £1 per 8am-6pm
Road, West bays hour Mon-Sun
Ealing, 1 x Pay & display
W13 0TG machine
22 www.ealing.gov.uk/parking[ [ ParkSmart 23
Dropped footways
Enforcement of dropped footways You, members of your family and friends
can park in front of the dropped footway
Dropped footway means any part of the
outside your property as long as there are
footway or verge where it has been lowered
no parking restrictions in force at the time.
to meet the level of the carriageway of a
road for the purpose of: If someone else parks across your dropped
footway (without your permission), you
• assisting pedestrians crossing the road, can request the council to issue them with
especially parents with prams and a PCN. In order to do this, you need to be
wheelchairs and the less mobile such as registered with the council. You are then
elderly and disabled people able to telephone the council about specific
• assisting vehicles to enter or leave the incidents and request the council to issue
a PCN.
road across the footway or verge, to
provide access to an off-street parking Note: If you live within a controlled parking
space such as a drive or garage. zone (CPZ), the same process applies.
Any motorist parking in front of or adjacent Please note all vehicles must have a valid
to a dropped footway may be issued with permit/voucher displayed if parking during
a Penalty Charge Notice (PCN) unless the controlled hours of the CPZ.
vehicle is parked within a legally marked
permitted parking place e.g. displaying a
valid resident permit / voucher in a resident
parking area during the hours of operation
of a CPZ.
24 www.ealing.gov.uk/parkingDropped footways
To register Note: If you live within a controlled
parking zone (CPZ), the same process
To register with the council you need to
applies. The council is also able to issue a
complete the enforcement of a dropped
PCN at any time whether in or out of the
footway form and return it (with supporting
controlled hours. Please note all vehicles
documentation). You can obtain the form
must have a valid permit/voucher
by visiting www.ealing.gov.uk/parking
displayed if parking during controlled
Please send your completed form to: Ealing
hours of the CPZ.
Council, Parking Services, PO Box 46264,
London, W5 2UN.
The registration list will be updated on the
first working day of each month.
To request enforcement
To request the enforcement of a dropped
footway, please contact parking services on
020 8825 6677 from Monday to Friday
9am - 5pm, or call 020 8825 5000 at all
other times.
[
[ ParkSmart 25Parking near schools
School keep clear markings
Keep entrance clear of stationary
vehicles, even if picking up
SCHOOL KEEP CLEAR or setting down children
These restrictions are provided for safety Additionally, you must not load or unload
reasons to ensure clear sight lines for both within the restricted area during the time and
motorists and children outside schools. They period that the restriction is in operation.
are identified by yellow zigzag lines and large
yellow signs placed either in the centre of or If the school lies within a Controlled Parking
at the end of the restrictions. Zone (CPZ), then the keep clear area may
also be covered by a single yellow line
No restriction. This prohibits parking within the
stopping school keep clear area during the CPZ hours
Mon - Fri
8am - 9.30am of operation. If you are not sure of the hours
and
3pm - 4.30pm of operation, check the CPZ entry signs,
1st Jan - 31st Jul
1st Sept - 31st Dec permit parking bay signs or signs at pay &
on entrance display machines.
markings
School zigzags are only operational during If you park on a yellow line (without causing
school term times on Monday to Friday an obstruction) near a school whilst dropping
8-9.30am and 3-4.30pm. off or picking up your child, you can park for
up to five minutes for free. If you stay longer
IMPORTANT: Please check the signs than five minutes you may get a PCN.
carefully before parking or stopping.No
If you park in a resident parking bay near
vehicles, including vehicles displaying
a school whilst dropping off or picking
a disabled person’s blue badge, are up your child, you can park for up to ten
permitted to stop within the area of the minutes for free. If you stay longer than ten
markings during the times and dates the minutes you may get a PCN.
restriction is in force, even for picking up or
setting down of passengers. If you park on
a yellow zigzag line, you will get a PCN.
26 www.ealing.gov.uk/parkingLoading, unloading and load bans
Loading and unloading of goods display, stop & shop (limited time
free bays) or shared use bays for a
The regulations allow drivers to park for a
short period for the purpose of delivering maximum of 20 minutes only.
or collecting goods or for loading and • In a loading bay. Loading bays are
unloading. This does not mean stopping to indicated by white bay markings and
buy a newspaper, nor does it cover choosing a loading symbol on an accompanying
and paying for goods. sign. In some circumstances, the words
The vehicle involved does not have to be a ‘Loading Only’ may be displayed on the
goods vehicle, but use of the vehicle must road surface. The accompanying sign
be necessary for loading and unloading, and may also indicate whether loading and
not merely convenience. For example, it may unloading is restricted to goods vehicles
not be necessary to stop immediately outside as well as the times of operation. If no
a shop to collect a small item even if it is times or days are shown, the loading
convenient, whereas it would be necessary bay may be used at any time for loading
to stop there for a heavy item that could not
and unloading purposes.
easily be carried far.
You can deliver, load or unload: Loading
only
• On a yellow line during restricted hours,
unless there are yellow markings on the
pavement kerb and an adjacent black
LOADING ONLY
and white sign showing that a loading
ban is in force (see picture on page 29).
Loading or unloading is permitted on a
single yellow line up to a maximum of
40 minutes.
• In a permitted parking space which
includes resident, business, pay &
Loading only
[
[ ParkSmart 27Loading, unloading and load bans
If you require more time to allow for building Load bans
operations, domestic removals, weddings,
Yellow marks on the kerb or at the edge
funerals or special events, you can apply
of the carriageway indicate that loading
for a parking suspension or a dispensation
or unloading is prohibited at the times
(waiver). Please refer to pages 31-32 for
shown on the nearby black and white signs.
more information.
If no days are indicated on the signs, the
Note: If you are loading or unloading within restrictions are in force every day including
a Controlled Parking Zone, the hours of Sundays and Bank Holidays.
operation will normally be the same as the
hours of operation of that zone unless a sign
indicates otherwise.
You cannot deliver, load or unload:
• on zigzags (yellow or white) at any time
e.g. pedestrian crossings and school
keep clear markings
• in a bus stop or bus stand
• during the operation hours of a
loading / unloading ban
• on the pavement, except in exceptional
circumstances i.e. scaffolding, glass etc.
28 www.ealing.gov.uk/parkingLoading, unloading and load bans
Please note that outside the stated times
No loading
Mon - Sat for loading restrictions, parking restrictions
8.30 am - 6.30 pm may also apply.
If there are no kerb markings, you can load
and unload on a single or double yellow line
for a maximum period of 40 minutes at
any time.
No loading or unloading If there is a single kerb marking, you may not
at the times shown
load or unload during the time the restriction
is in force but outside the time of restriction
you can load and unload for a maximum
No loading period of 40 minutes.
at any time
Double yellow kerb markings mean no
stopping or loading and unloading at
any time.
What happens if I park here?
Any vehicle parked when restrictions are in
No loading or unloading
at any time
place may be issued with a Penalty Charge
Notice. Vehicles may also be removed.
What do these markings mean?
Any vehicle, including vehicles displaying a
These are markings on pavement kerbs that disabled person’s blue badge, may receive a
accompany single and double yellow lines. Penalty Charge Notice (PCN) if parked on a
They direct drivers to look for signs displaying loading or unloading ban during the times of
additional time restrictions that apply to operation or at any time as indicated by an
loading and unloading on yellow lines in accompanying sign.
that area.
29Loading, unloading and load bans
Suspensions
Single yellow lines Note: Within a controlled parking zone
(CPZ), the single yellow line restrictions
Parking on single yellow lines is permitted
normally have the same times of operation
only outside the times of operation that apply
as the controlled parking zone and are not
to that particular section of single yellow
individually signed. The CPZ entry sign will
line. The times and days of operation for a
show the hours of operation that apply in
single yellow line will be shown on a yellow
that zone. However, if a particular section of
sign next to the single yellow line. If the time
yellow line has different hours of restriction
plate does not show any days of operation
from the CPZ hours, then a plate will show
then the restriction applies on
the alternative times of restriction.
all week days.
Double yellow lines
8am - 6pm
Parking on double yellow lines is not
permitted at any time of the day or night.
No waiting during
times shown on sign
No waiting
[ at any time
[ ParkSmart
30 www.ealing.gov.uk/parkingSuspensions and dispensations
What is a parking suspension? What happens if I park in a
suspended bay?
Suspensions allow you to reserve specific
parking bays or part of a single yellow line Yellow suspension signs are usually put up
for a specific activity such as moving house three days before the suspension is due to
or carrying out works. They are available to take place and indicate the dates, times
residents, builders or contractors, removal and location that the suspension is in force.
workers, civil works/utility companies and Any vehicles found to have parked in the
organisers of special events. suspended bays during the times stated
on the signs may be issued with a Penalty
Charge Notice (PCN).
What is a dispensation?
Dispensations are temporary permits that
WARNING allow people to park in a resident bay in
a Controlled Parking Zone (CPZ) for a set
Parking period of time. Dispensations are issued in
suspension the following cases:
• residents awaiting the documentation
How much does it cost? they need to apply for an annual
A suspension currently costs £30 for up to resident parking permit
three bays for three days. Prices will vary if • existing resident permit holders who
you want to reserve more bays for a longer are changing their vehicle
period of time, please contact parking
• residents using a courtesy car
services on 020 8825 6677 or see our
website at www.ealing.gov.uk/parking
for more details.
[
[ ParkSmart 31Suspensions
• and dispensations
• contractors and builders when they are How to apply for a suspension
carrying out works on a property or dispensation
within a CPZ Visit www.ealing.gov.uk/parking to
• removal workers who need to park a download the application form.
removal van in a CPZ for carrying out a
Alternatively you can call 020 8825 6677
domestic or business move.
or visit customer services to request a form.
For dispensations, residents will need to
Who can apply for a dispensation?
provide proof of residence dated within
Dispensations are issued only to residents the last month such as a utility bill or bank
within a CPZ, removal workers, builders statement.
and contractors. Requests are limited per
location.
Dispensation information
Reason for dispensation Length of Extension allowed? Cost
dispensation
New resident permit applicant 6 weeks No £5
Change of vehicle on existing Up to 6 weeks No £5
permit
Courtesy car Up to 6 weeks Yes £10
Contractors/builders 2 weeks Yes £10
Awaiting permit 2 weeks No £10
32 www.ealing.gov.uk/parkingBus lanes and red routes
Bus lanes are clearly marked on the road with What happens if I drive or stop in
a sign at the start of the lane stating the days a bus lane?
and times when it is in operation. They are
If you enter a bus lane during the hours
controlled using CCTV camera enforcement.
of operation you may be issued with a
Penalty Charge Notice (PCN), which will
be sent by post.
BUS Making an appointment to
view PCN video recording
LANE If you wish to view any images
or footage connected to your PCN,
contact us for a video viewing form.
Email: parkingrep@ealing.gov.uk
or write to: Parking Services, Ealing Council,
Who can drive in a bus lane during PO Box 46264, London, W5 2UN.
the hours of operation?
There is no charge to view the video
• buses
recording.
• London black cabs
Red routes
• motorcycles
• bicycles Red routes are primary routes throughout
London, which are controlled by Transport
• vehicles with capacity for more than for London (TfL) and the Metropolitan
eight passengers. Police, a few of which run through Ealing.
Other than what is stated above, vehicles These are usually indicated by single or
may not drive or stop in a bus lane during double red lines on the road and the hours
its operational hours. You can however, load of control will be indicated on signs at
or unload on a bus lane as long as there is relevant locations. For more information
no operational load ban in force. visit the TfL website: www.tfl.gov.uk
[
[ ParkSmart 33Moving traffic contraventions
Various traffic signs and road markings What happens if I do not follow
are monitored in Ealing using CCTV traffic regulations?
camera enforcement to help keep
If you do not drive in accordance with
traffic moving and ensure road safety.
traffic signs and road markings you may
be issued with a Penalty Charge Notice
(PCN), which will be sent by post.
Sign / marking What it means
You must not enter a box junction
unless your exit is clear. You may
enter when you are turning right
but need to wait for oncoming
traffic to clear before proceeding.
Part of the road outside a school
SCHOOL KEEP CLEAR entrance where vehicles should
not stop.
No right turn.
34 www.ealing.gov.uk/parkingMoving traffic contraventions
Sign / marking What it means
No left turn.
No u-turns.
Priority must be given to vehicles
coming from the opposite
direction.
You may not enter or reverse
beyond this sign.
Goods vehicles exceeding the
maximum gross weight indicated
on the goods vehicle symbol are
prohibited.
[
[ ParkSmart 35Moving traffic contraventions
Sign / marking What it means
You must keep to the left-hand
side of the road.
Traffic must proceed in the
direction of the arrow.
Traffic must turn ahead
in the direction of the arrow.
One-way traffic only.
Route for use by buses
and pedal cycles only.
Making an appointment to view Email: parkingrep@ealing.gov.uk
PCN video recording Post: Parking Services, Ealing Council,
PO Box 46264, London, W5 2UN.
If you wish to view any images or footage
connected to your PCN, contact us for a There is no charge to view the video
video viewing form. recording.
36 www.ealing.gov.uk/parkingTypes of enforcement
Ealing uses a variety of methods Fixed CCTV cameras
to carry out the enforcement of CCTV enforcement cameras are securely
different types of parking and traffic fixed on rigid mountings at visible locations
contraventions in the borough including from which they can monitor parking and
Civil Enforcement Officers (formerly traffic regulations. Ealing Council owns
parking attendants), fixed and mobile some of these cameras and others cameras
CCTV cameras and enforcement in the borough are owned by Transport for
vehicles equipped with mobile cameras. London (TfL). These cameras are linked to
our enforcement control centres where staff
record potential contraventions.
Civil Enforcement Officers (CEOs)
CEOs monitor parking regulations by
patrolling regulated areas on foot. They also
use mopeds in the course of their duties,
especially when covering larger areas.
When they come across a vehicle, which
they believe is in contravention, they will
issue a Penalty Charge Notice (PCN) via
their handheld computer. The PCN will
usually be fixed to the vehicle or handed
to the driver. If you do see a CEO in the
process of issuing a PCN, please do not
drive away. This can be very dangerous to
both you and to the CEO.
A PCN can also be issued by post if the
motorist drives away whilst the CEO is in
the process of issuing the PCN, or if the
motorist prevents the CEO from issuing
the PCN at the time.
[
ParkSmart 37Types of enforcement
Mobile CCTV Cameras Camera equipped mobile
enforcement vehicles
Mobile CCTV cameras are similar to fixed
CCTV cameras but can be moved to Ealing has a number of mobile CCTV
different locations according to enforcement enforcement vehicles. They are equipped
needs, allowing us to provide a more with CCTV cameras and are also capable
efficient and responsive service. A mobile of wirelessly connecting to on-street
CCTV camera is normally sited temporarily mobile CCTV cameras. The vehicles provide
on an existing street light or lamp post and flexibility to monitor contraventions
operated wirelessly from a nearby mobile anywhere in the borough and are useful
enforcement vehicle. when rapid enforcement action is required.
For example, when an illegally parked
vehicle is causing a significant obstruction
to traffic and inconveniencing other road
users.
All of our camera enforcement
[ operatives are trained and qualified. Any
[
contraventions are recorded in real time
and the evidence is reviewed before
ParkSmart
issuing a PCN. The PCN is then sent by first
class post to the person registered as the
vehicle’s keeper with the Driver and Vehicle
Licensing Agency (DVLA).
38 www.ealing.gov.uk/parkingParking contraventions Penalties
The regulations state that higher penalties If you park or drive illegally,
should be issued for more serious parking you may be issued with a PCN
contraventions and that a lower rate instantly but in some
should apply to those which have less circumstances a CEO will allow
serious implications. a brief observation period.
Examples of more serious contraventions:
On street
• Parked in a restricted street during prescribed hours.
• Parked or loading/unloading in a restricted street where waiting and loading/
unloading restrictions are in force.
• Parked in a residents’ or shared use parking place without clearly displaying either
a permit or voucher or pay & display ticket issued for that place.
• Parked in an electric vehicles’ charging place during restricted hours without
charging.
• Parked in a permit space without displaying a valid permit.
• Using a vehicle in a parking place in connection with the sale, offering or
exposing for sale of goods when prohibited.
• Parked in a loading gap marked by a yellow line.
• Parked in a suspended bay/space or part of bay/space.
• Parked in a parking place or area not designated for that class of vehicle.
• Parked in a loading place during restricted hours without loading.
[
[ ParkSmart 39Parking contraventions Penalties
• Vehicle parked more than 50cm from the edge of the carriageway and not
within a designated parking place.
• Parked adjacent to a dropped footway.
• Parked in a designated disabled person’s parking space without clearly
displaying a valid disabled person’s badge.
• Parked in a parking place designated for diplomatic or police vehicles.
• Parked on a taxi rank.
• Stopped on a restricted bus stop/stand.
• Stopped in a restricted area outside a school.
• Parked wholly or partly on a cycle track.
• A commercial vehicle parked in a restricted street in contravention of the
overnight waiting ban.
• Parked in contravention of a commercial vehicle waiting restriction.
• Parked in contravention of a coach ban.
• A heavy commercial vehicle wholly or partly parked on a footway, verge or land
between two carriageways.
• Parked with one or more wheels on any part of an urban road other than a
carriageway (footway parking).
• Stopped on a pedestrian crossing and/or crossing area marked by zigzags.
40 www.ealing.gov.uk/parkingParking contraventions Penalties
Off street
• Parked in a loading area during restricted hours without reasonable excuse.
• Using a vehicle in a parking place in connection with the sale, offering or
exposing for sale of goods when prohibited.
• Parked in a restricted area in a car park.
• Parked in a permit bay without clearly displaying a valid permit.
• Parked in a disabled person’s parking space without clearly displaying a valid
disabled person’s badge.
• Vehicle parked exceeds maximum weight and/or height and/or length
permitted in the area.
• Parked in a car park or area not designated for that class of vehicle.
• Parked causing an obstruction.
[
[ ParkSmart 41Parking contraventions Penalties
Examples of less serious contraventions:
On street
• Parked after the expiry of paid for time.
• Parked without clearly displaying a valid pay & display ticket.
• Parked with payment made to extend the stay beyond initial time.
• Parked displaying multiple pay & display tickets where prohibited.
• Parked without payment of the parking charge.
• Parked in a residents’ or shared use parking place displaying an invalid
permit, an invalid voucher or an invalid pay & display ticket.
• Re-parked in the same parking place within one hour (or other specified
time) of leaving.
• Not parked correctly within the markings of the bay or space.
• Parked for longer than permitted.
• Parked with engine running where prohibited.
42 www.ealing.gov.uk/parkingParking contraventions Penalties
Off street
• Parked without payment of the parking charge.
• Parked for longer than the maximum period permitted.
• Parked after the expiry of paid for time.
• Parked in a car park without clearly displaying a valid pay & display ticket.
• Parked beyond the bay markings.
• Re-parked within one hour (or other specified time) of leaving a bay or space
in a car park.
• Parked in car park when closed.
• Parked in a parking place for a purpose other than the designated purpose for
the parking place.
• Parked with engine running where prohibited.
[
[ ParkSmart 43Parking contraventions Penalties
Some parking contraventions are enforced TRACE – London wide vehicle
using CCTV. For these Penalty Charge tracing service
Notices (PCNs) the discount period is 21
London Councils provide a free 24 hour
days. This will be stated on the PCN.
helpline service (TRACE) for anyone whose
Vehicle removals vehicle may have been towed away, call
020 7747 4747.
For some more serious contraventions,
vehicles may be removed to our car pound,
especially if they are causing an obstruction.
Please see below for relevant charges,
which will be added to the fee for the
original PCN.
• Removal fee within 24 hours £200
• Daily storage fee £40 (begins midnight
on the day following the removal of
the vehicle).
44 www.ealing.gov.uk/parkingPaying or challenging a Penalty Charge Notice (PCN)
Paying a PCN Ways to challenge:
The amount you need to pay will be stated • online: www.ealing.gov.uk/parking
on the Penalty Charge Notice (PCN). All PCNs • email: parkingrep@ealing.gov.uk
qualify for a 50% discount if paid within 14
days of the PCN being served (21 days if it is • by post: Ealing Council, Parking
a CCTV-issued parking PCN). Services, PO Box 46264, London,
W5 2UN
Ways to pay a PCN: • by fax: 020 8825 8715
• pay your PCN online: Once we receive your challenge, your case
www.ealing.gov.uk/parking will be put on hold while it is investigated.
• by phone: 020 8825 6565 (24hrs) When a decision has been made you will
be informed in writing about whether your
• by post - send a cheque or postal order
challenge has been accepted or rejected. If
to the address on the PCN with your you submit your challenge online you can
PCN attached and your details written login to check its progress at any stage.
on the back of the cheque.
Formal and informal challenges
• in person at customer serrvices,
Perceval House, 14-16 Uxbridge Road, For all types of PCNs you can make a formal
W5 2HL, Mon-Fri, 9am-5pm. representation upon receiving a Notice
Please avoid peak times (eg. lunch to Owner, or an Enforcement Notice or a
times) as you may experience longer postal PCN. Either notice may be issued at
different times according to the type of PCN
waiting times.
and how it was issued. However, for PCNs
issued by Civil Enforcement Officers and
Challenging a PCN
bus lane PCNs you can make an informal
If you feel that a PCN has been issued challenge immediately upon receiving
incorrectly, we encourage you to challenge the PCN before the Notice to Owner or
it. All challenges must be made in writing. Enforcement Notice is issued.
[
[ ParkSmart 45Paying or challenging a Penalty Charge Notice (PCN)
Informal challenges (CEO-issued IMPORTANT: if you make an informal
parking PCNs and bus lane PCNs only) challenge or formal representation
You can submit an informal challenge at within the discount payment period
any time up to 28 days of receiving the PCN (usually 14 days), you will still be able
(before the Notice to Owner/Enforcement to pay the PCN at the discounted rate
Notice is issued). If your informal challenge if your challenge is rejected.
is received within the discount period your
case will be put on hold at the discounted
rate. You do not need to select any specific What happens if I make
grounds upon which to challenge the a formal representation?
PCN, but should try to include as much The council has 56 days to consider your
information and supporting evidence representation. If it is accepted, you will
as possible. If your informal challenge receive a Notice of Acceptance stating
is rejected you can still make a formal that the PCN has been cancelled. If it is
representation. not accepted, you will receive a Notice of
Formal representations Rejection along with an appeal form if you
wish to submit an appeal to an independent
Once you receive a Notice to Owner/ adjudicator at the Parking and Traffic
Enforcement Notice or PCN for a Moving Appeals Services (PATAS).
Traffic contravention, you have 28 days to
submit a formal representation and the What happens if I don’t make
grounds upon which you can make your a formal representation?
representation will be provided on the If you do not pay your PCN or respond to
Notice to Owner/Enforcement Notice the Notice to Owner/Enforcement Notice in
or PCN. any way, then the PCN will progress to the
stage where a Charge Certificate is issued
and the fine will increase by 50%. At this
point you lose your right to appeal the fine
46 www.ealing.gov.uk/parkingPaying or challenging a Penalty Charge Notice (PCN)
and you must either pay within 14 days of PATAS) and the decision of the adjudicator
the date of service of the Charge Certificate, is binding on both parties.
or wait for an Order for Recovery to be
issued. Your case will then be registered For contact details for PATAS,
with the Traffic Enforcement Centre (TEC) visit their website at
at Northampton County Court as an unpaid www.parkingtrafficappeals.gov.uk
fine. A £5 registration fee will be added to
Challenging a vehicle removal?
the fine.
Once you have paid the PCN, the removal
At this stage you must make a payment fees and storage charges if applicable,
within approximately 21 days or file a you have the right to make a representation
statement with Northampton County against the PCN. If your representation is
Court if you believe you have grounds for not successful you also have the right to
not paying the charge. More information make an Appeal to the Parking and Traffic
about this process will be included on the Appeal Service (PATAS).
Charge Certificate.
Appealing to the Parking and Traffic
Appeals Service (PATAS)
You may only appeal to PATAS if you
have have received a Notice of Rejection
to a formal representation. The Notice of
Rejection will include an appeal form which
can then be submitted to an independent
adjudicator at PATAS. The grounds for
making an appeal are the same as those for
making a formal representation (as stated
on the Notice to Owner/Enforcement Notice
or postal PCN). Appeals can be made by
post or in person (by prior arrangement with
[
[ ParkSmart 47Top tips on avoiding a ticket (Penalty Charge Notice)
1. C
heck for kerb marks and signs 4. C
learly display your disabled blue
before you leave you car on a badge - if you have a blue badge,
single yellow line – these let you always make sure your badge is clearly
know there are extra parking restrictions displayed in the windscreen with your
in place. Look for nearby signs to see serial number visible. Often badges
when they apply. slip down the dashboard and our Civil
Enforcement Officers are unable to see
2. When you pay & display - note them.
the time you have paid for. Our Civil
Enforcement Officers will only wait three 5. C
heck for yellow suspension signs
minutes before they give you a ticket on – on occasion, parking bays may need to
an expired pay & display bay. If you need be suspended for emergency reasons or
more time, simply go back to the pay & to allow works to take place. These are
display machine to buy another ticket. indicated by temporary yellow signs. No
parking is allowed during the dates and
3. L ook out for special permit bays - times stated on these signs.
many bays are reserved for the exclusive
use of permit holders. Be sure to check
the signs in any bay before leaving your
vehicle to make sure you don’t need a
special permit to park there.
[ ParkSmar t
48 www.ealing.gov.uk/parkingTop tips on avoiding a ticket (Penalty Charge Notice)
6. M
ake sure your visitor voucher 8. O
n Bank Holidays, Sundays or
scratch card is correctly scratched – in the evenings – outside the hours of
if you are using a visitor voucher, operation, parking bays are free but it is
you need to scratch the day, date not free to park on yellow lines.
and time you wish to park. The
voucher must be clearly displayed in 9. K
eep dropped footways and ramps
the windscreen ensuring all details are clear - be considerate to people
visible. Please ensure you use the correct who need access to the kerb side, eg.
voucher for the zone where you park. pedestrians, parents with pushchairs and
wheelchair users. Make sure that you
7. Drive safely, you’re on camera – don’t block a dropped footway or access
remember, Penalty Charge Notices will ramp when you park.
be issued by CCTV for moving traffic
contraventions, such as banned right 10. If you’re in doubt – about whether
turns and driving in bus lanes. These are you can park your vehicle or not, ask a
sent by post to the registered owner of Civil Enforcement Officer, they’re there
the vehicle within 14 days of the incident to help.
taking place.
11.Keep a copy of the Highway Code
in your car - so that you can check
signs and lines for your own peace of
mind.
[
[
[ ParkSmart 49What to do if you get a Penalty Charge Notice (PCN)
Please do not argue with the Civil Enforcement Officer (CEO)
or ignore the PCN. CEOs are not permitted to cancel a PCN
once it has been issued and the fines increase if the PCN
remains unpaid.
You can now pay for a PCN online, making it much quicker and
easier than before. For PCN payments and enquiries,
visit www.ealing.gov.uk/parking
or email parkingrep@ealing.gov.uk
or call us on 020 8825 6565, Mon-Fri, 9am-5pm.
If you feel your PCN was issued incorrectly, then you can challenge
it and have your case reviewed.
For more information visit www.ealing.gov.uk/parking
or email parkingservices@ealing.gov.uk
or call us on 020 8825 6677 Mon-Fri 9am-5pm.
50 www.ealing.gov.uk/parking[ ParkSmart 51
Parking - online Pay your permit online Save time, stress and effort when purchasing resident parking permits or visitor vouchers. You can apply for them online. Visit www.ealing.gov.uk/parking to complete an application form. Pay your Penalty Charge Notice (PCN) online If you do receive a Penalty Charge Notice (PCN), you can pay it online. This new quick and easy payment option will help you to get the 50% discount for paying your PCN within 14 days. Challenging a Penalty Charge Notice (PCN) online If you feel that a PCN has been not been issued correctly, we encourage you to challenge it. You can challenge a PCN online. You can also check the progress of your case online and get details of what to do next.
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