PLEAN CHORPARÁIDIGH 2014 2019 - Louth County Council
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Comhairle Contae Lú
PLEAN
CHORPARÁIDIGH
2014 - 2019
MISSION STATEMENT “
“
To provide leadership and deliver high
quality, citizen focused, responsive and
effective services
2 SECTION TITLE
Table of Contents
Introduction by Cathaoirleach & Chief Executive
Socio- Economic Profile of County Louth
About Louth County Council
Our Responsibilities
Mission Statement
Core Values
Strategic Objectives
Customer Care
Housing & Community Development
Infrastructure
Operations, Marine and Water
Environment & Sustainable Energy
Economic Development
Regional Cross Border and European Union
Arts, Culture & Leisure
Local Democracy
Resource Management
SECTION TITL E 3
4 SECTION TITLE
INTRODUCTION BY CATHAOIRLEACH & CHIEF EXECUTIVE
We are delighted to introduce this, our first Corporate already achieved considerable success through the remit of the Council and the multitude of services for which
Plan since the huge transformation to our system of local Louth Economic Forum under the banner of the County we are responsible. Ireland, along with much of the world, is
government which took place in June 2014. The most Development Board. During the next five years we will be still moving out of one of the worst economic recessions in
obvious change was the dissolution of our town councils and seeking to consolidate and build on that success, working living memory. The Council faces, and is likely to continue to
the establishment of a new District Tier below the County with our partners to bring much needed employment to the face throughout this plan period, very considerable financial
Council. These Districts, which are centred round our main county. The new Local Economic and Community Plan, to challenges. Our greatest challenge continues to be delivering
towns of Dundalk, Drogheda and Ardee, will focus in the be developed during the course of 2015, will be another key the best possible service to the people of Louth in the most
main on local development and local services, while the document, guiding the work of the Council and many other effective and efficient way within the decreasing budget
County Council will take the lead on strategic issues such as stakeholders during the Corporate Plan period. available to us.
Budgets and County Development Plans.
Our new Corporate Plan, finalised following extensive
The Local Government Reform Act 2014 gives Councils consultation within the Council and the County, as well Our Mission Statement is ‘to provide leadership and deliver
an expanded role in relation to economic development as further afield, sets out our Core Values and the High high quality, citizen focused, responsive and effective
and local community development. For County Louth Level Business Objectives to be achieved over the next five services.’ We accept that challenge with pride and this
the economic development role was nothing new, having years. The Plan clearly demonstrates the very wide-ranging Corporate Plan is the roadmap by which success in delivering
on that Mission Statement can be measured.
Joan Martin Cllr. Oliver Tully
Chief Executive Cathaoirleach
IN TROD U CTION 5
6 S O C I O - E C O N O M IC P R OFILE OF LOUT H
SOCIO - ECONOMIC PROFILE OF LOUTH
County Louth possesses a significant and diverse range of economic, social and cultural strengths and opportunities.
These provide a strong basis for the future successful development of the county and its main towns.
County Louth is characterised as an important and busy County Louth is a medium-sized Local Authority area whose The main areas of population in County Louth are Drogheda
county in a prime location on the eastern seaboard between population of 122,897 represents 2.7% of the State population. and Dundalk comprising 76,394 persons (62% of County total)
Belfast and Dublin, the two main cities in Ireland, north and It is in the top half of the table by size and it has grown by 10.5% with Ardee comprising 4,927 (4% of County totals) and smaller
south respectively. In terms of area, County Louth is actually from 2006 to 2011, somewhat greater than the State rate of towns, villages and hamlets accounting for the remaining 34%.
the smallest with an area of 826 square kilometres. The new, 8.2%.
improved road and motorway networks place the County one
hour from Belfast and Dublin, while most major towns and Approximately 63% of Louth’s population lives in urban centres
cities in Ireland can be reached in three hours or less. It is also while 37% are defined as living in rural parts of the County,
forty-five minutes from Dublin Airport, just over an hour from just marginally higher than the State urban: rural ratio. The
Belfast City and International Airports and is well-served by train 2011 Census places Louth as the third largest county for urban
and bus to destinations on the eastern seaboard and to all other concentration of its population outside of the cities and Dublin
destinations. Local Authorities.
Population Breakdown
4%
34%
Ardee
Smaller Towns & Villages
34%
3RD LARGEST 826 SQ KM Ç10.5%
62% Dundalk & Drogheda Louth is the 3rd Largest Louth is the smallest Population has grown by
county for urban county in Ireland 10.5% from 2006 - 2011.
62% concentration of its
population.*
4% *2011 census
SOCIO-ECON OM IC PROF IL E OF L OU TH 7
8 A B O U T L O U T H C OUNT Y C OUNC IL
ABOUT LOUTH COUNTY COUNCIL
Louth County Council is the single local authority for County Louth.
The second tier of Local Government includes:
MUNICIPAL DISTRICT OF BOROUGH DISTRICT OF MUNICIPAL DISTRICT OF
ARDEE DROGHEDA DUNDALK
Louth County Council has 29 elected Councillors, who simultaneously represent the citizens on three Municipal Districts, from
the four electoral areas of Ardee, Drogheda, Dundalk Carlingford and Dundalk South.
The role of the Councillors is to provide civic leadership, formulate policy, represent the interests of their constituents and
electoral areas and to ensure that the views of the people of Louth are reflected in the decisions that the County Council take
and the way that their services are delivered. The day-to- day management of Louth County Council is the responsibility of the
Chief Executive.
A BOU T L OU TH COU N TY COU N CIL 9
• Financial Services
• Corporate Services
Directorate of • Information Technology & Organisational
Finance Health and Safety
• Customer Services
• Meetings Administration
• Social Media Development Municipal
• Land Bank Management Borough
District
of
Drogheda
Directorate of • European Office
Cross Border and • EU Networks
• Identification of EU Funding Programmes
European • Town Twinning/Partnerships
Relations & • Cross Border Funding
Sustainable Energy • Memorandum of Understanding
• Peace Programme / Cross Border Projects
Programme • Promotion of Cross Border Strategy
Directorate of
Operations and
• Water Services
• Road Maintenance
• Coastal Protection
County
Council
Local Services • Cleansing Municipal
• Parks and Landscaping
• Wardens (Community, Litter, Dog District
and Traffic) of
Dundalk
• Libraries and Emergency Services
Directorate of • Social Housing Programme
Housing and • Local Community Development Committee
• Louth Looking Good Initiatives
Community • Age Friendly
• Sports Development
• Civil Defence
• Major Emergency Management
Municipal
Municipal
• Roads Disttrict
Directorate of • Marine of
Economic • Planning
Development, • Enforcement ( (Planning and Environmental Ardee
compliance)
Infrastructure and • Arts, Heritage and Conservation
Compliance • Veterinary Services
• Local Enterprise Office
• Economic Development
10 SECTION TITLEOUR RESPONSIBILITIES
We are responsible for key services such as:
ê Housing provision and maintenance social housing, ê Support for the Arts, Tourism Economic To meet these responsibilities, we spend approximately €150
affordable housing and Traveller accommodation development, Heritage and Conservation million each year and directly employ nearly 700 people.
ê Road design, construction, maintenance and improvements ê Libraries, museums, archives and heritage The principal sources of funding available to the Local
and road safety. Authorities are direct government grants from the Department
ê Higher Education Grants.
ê Water services, including water supply, effluent and treatment of Environment, Heritage and Local Government. The other
in association with Irish Water. ê Equality, Ethics & Access funding sources are from commercial rates, property tax and
charges for services.
ê Promotion of Economic Development in the interests of Job ê Veterinary Services & food hygiene
Creation, income growth & overall wellbeing of the county ê Parks and recreational facilities Louth County Council operates on the basis of an integrated
and its residents. Committee system and policy development is processed
ê Traffic management, car parking, road safety and through four Strategic Policy Committees.
ê Land use, forward planning, and Development control public lighting
ê Environmental monitoring and enforcement ê Coastal protection, management and maintenance
ê Emergency Services, Fire Service, Civil Defence, Major of piers, harbours and beach amenities
Emergency Management and Water Safety. ê Motor tax collection
DIRECTLY EMPLOYING NEARLY
ê Support the objectives of the Memorandum of
700 PEOPLE
ê Customer Care Services
Understanding.
ê Support Functions
ê Have a central role in the oversight and planning of local and • Corporate Services
community development programming, while maintaining a • Finance
key role for local development entities in frontline delivery • Human Resources
• Information Technology & Systems
OU R RESPON SIBIL ITIES 11COUNTY COUNCIL
29 Members
AUDIT COMMITEE CORPORATE POLICY GROUP
2 Elected & 3 External Members Catharoirleach & SPC Chairs
MUNICIPAL DISTRICT OF ARDEE BOROUGH DISTRICT OF DROGHEDA MUNICIPAL DISTRICT OF DUNDALK
6 Members 10 Members 13 Members
SPC SPC SPC SPC
Economic Development Planning & Environment Housing Community & Infrastructure, European,
& Enterprise Support Emergency Service Cross Border &
Sustainable Energy
LOCAL POLICING FORUM JOINT POLICING COMMITEE
Municipal Distric Level STEERING GROUP
12 O U R R E S P O N S IB ILIT IE SCORE VALUES
The following core values of Louth County Council are fundamental to the planning and delivery of all our services.
Democracy, Integrity, Openness and Accountability
A recognition of the democratic legitimacy of local government and a commitment to transparent decision-making and good communications
1 4 7
Meeting Customer Needs Partnership Respect for All
A commitment to meet and respond to the A commitment to operate in a framework of Meet the commitment to show respect for all in the
customer’s needs by delivering a high quality service partnership and collaboration with staff, communities, transaction and delivery of services.
to meet the diverse and changing needs of our business and other agencies to deliver an integrated
customers with the assistance of CRM. strategy for County Louth.
2 5
Consultation, Participation and Community Our Staff
Development A commitment to value the contribution and skills of
A commitment to ongoing recognition of the staff and provide a rewarding work environment which
importance of effective consultation with the allows staff to develop to their full potential. Support
wider community and their active participation in systems and network, reliability, residence, DR.
the development, delivery and review of effective
6
and responsive services - Social Media, Web Continuous Improvement
Developments and Surveys. A commitment to continually strive for improvements
in all that we do and effectively embrace digital
3
Countering Poverty, Social Exclusion, platform and systems to support the improvement.
Inequality and Accessibility Support Services as above.
A commitment to prioritising and targeting resources
to the areas and communities in greatest need.
Standard Service provision, web developments,
social media.
CORE VA L U ES 13STRATEGIC OBJECTIVES
Louth County Council
Housing in Communities & Emergency Services Environment & Sustainable Engergy
Facilitate sustainable communities through the provision of To provide for timely high quality water and waste services
accommodation that responds to the needs of all through a in conjunction with Irish Water to cater for the development
process of community planning. needs of the County while promoting the use of sustainable
energy resources and systems.
Infrastructure Economic Development
To maintain and develop a high quality road network that That Louth is acknowledged as the location of choice
supports and facilitates a modern transportation system that for economic development, cultural and educational
is accessible, safe, smart and integrated and which responds opportunity supported by modern and sophisticated
to the needs of the people of the county. infrastructure providing ease of access for all.
14 S T R AT E G I C O B JE C T IVE SSTRATEGIC OBJECTIVES
Regional Gateway Local Democracy Resource Management
Place Dundalk and Drogheda at the heart of the Support, promote and enhance the Provide integrated value for money public
regional gateway of the eastern corridor. democratic, civic and leadership role services through innovative and adaptive
of Louth County Council. approaches to local governance.
Arts Culture & Leisure Customer Care Broadband Access
Arts, Culture & Leisure will underpin the quality That the people of Louth are provided Support the objectives of
of life for individuals and communities within the with an accessible and responsive public ‘Connecting Communities’
County. service that demonstrates empathy, and facilitate the roll out of
through caring, listening that is delivered Broadband services across the
in professional and cost effective manner. County.
STRATEG IC OBJ ECTIV ES 15ALWAYS WORKING FOR YOU
Conservation Economy Cleansing
Customers
Maintenance Civil Defence
Social Media
peace programme
Care Future
Finance Arts Libraries Veterinary Services Sustainable Energy
EU Networks
Parks
Community Plan
Leisure
roads
Parks
Education
Meetings
Business
Cleansing
operations
Infrastructure
community
Housing Development Wardens
Enterprise Planning
planning Local Enterprise Office
Emergency
peace programme
Marine
Libraries
Management
MOU Sport
water
Tourism
Infrastructure
Organise Management
Conservation SME
Strategic
Care
housing Care
Emergency
Town Twinning Veterinary Services Social Finance
Fire
Age Friendly
Finance cross border
Future
Education SME Marine
Technology
SME
roads
SME
Strategic
Plan
Enterprise
Care
Social Parks Libraries
planning
Strategic
Future
Arts
16 C U S T O M E R C A RECUSTOMER CARE
Louth County Council
That the people of Louth have access to a responsive public service, that demonstrates
empathy through caring and listening and is delivered in a professional cost effective manner.
ê Our service to be inclusive and demonstrate respect for all.
ê To develop the Service and Local Indicators are relevant to the customer.
ê Develop promote and support a culture of Customer Service excellence.
ê Make our organisation more accessible through the use of technology, Embrace the social media opportunities to enhance this
ê Ongoing development of Customer Service interfaces in person and virtually
CU STOM ER CA RE 1718 SECTION TITLE
HOUSING & COMMUNITY DEVELOPMENT
Facilitate sustainable communities through the provision of accommodation and supports that respond to the needs of all.
Similarly develop a safe community, while at the same time ensuring that there is a robust and available emergency service.
Housing Community Emergency Services
ê Provide the full range of all social housing supports. ê Support the LCDC structure and deliver the LECP Plan. ê Maintain a resilient and well trained Fire Service.
ê Assist the marginalised through the delivery of the Traveller ê Support the Public Participation Network. ê Deliver a comprehensive Community Fire Safety Strategy.
Accommodation Programme 2014-18, North East Homeless
ê Develop a Community Safety Strategy. ê Deliver the national ‘Keeping Communities Safe’ Fire Strategy.
Action Plan 2014-17, and develop a Strategy for Housing
Persons with a Disability. ê Support the Tidy Towns Network in developing their ê Ensure an adequate Major Emergency Management
communities. Structure is maintained in place.
ê Develop a new Anti Social Behaviour Strategy
ê Support communities and estates in their development ê Develop Civil Defence Service to its full potential.
ê Maintain our stock in a planned and systematic manner.
needs.
ê Assist the developing needs of all citizens by means of the
various grant schemes. ê Develop updated Sports and Recreation Strategy to reflect
current needs and develop Community Sports Activities.
ê Continue the development and implementation of the Age
Friendly County Strategy.
ê Facilitate the Comhairle na nOg programme
ê Provide a modern responsive library service that meets the
community’s needs and delivers on ‘Opportunities for All’
strategy
H OU SIN G & COM M U N ITY D EV EL OPM EN T 1920
LOUTH COUNTY COUNCIL
SECTION TITLEINFRASTRUCTURE
To maintain a high quality transportation network that is accessible, safe, smart and integrated and continue to deliver
modern and sophisticated infrastructure providing ease of access for all the citizens of the County.
Transportation Marine
ê Maintain and improve the road network throughout the ê To fully use our ports to increase the contribution of the port
County. sector to the local economy.
ê Progress the delivery of key projects including; Narrow Water ê To recognise our ports as centres of great historical, cultural,
Bridge, Ardee Bypass, Drogheda Port Access Route. social and recreational importance
ê Design, maintain and improve footpaths, parking, open ê To work in partnership with our ports to ensure interaction
spaces and other facilities to ensure that they are responsive between the ports sector and the planning and development
to the needs of citizens through the county. systems to ensure continued and sustainable development of
the ports sector.
ê To implement a Road Safety Programme appropriate to
changing needs. ê Support and implement the National Ports Policy
ê Work in partnership with the Department of Education to ê Continue to work with the OPW to deal with the threat from
develop and deliver the school building programme. coastal erosion and rising tidal levels.
ê Deliver a Public Sector Campus at Fair Street offices in
Drogheda.
ê Seek to promote and progress town/village regeneration.
IN F RA STRU CU TRE 2122 SECTION TITLE
OPERATIONS, MARINE AND WATER
To maintain a high quality transportation network that is accessible, efficient, safe, smart and integrated and which
responds to the needs of the people of County Louth; In conjunction with Irish Water to provide for timely high quality
water and waste water services to cater for the development needs of County Louth.
Transportation Marine Water
ê Maintain and improve the transportation network ê Support and maintain developed ports and harbours and in ê Work with Irish Water to ensure the continued supply of safe
throughout the County. particular those in the ownership of the Council. and secure drinking water in adequate quantities to provide
for the development needs of County Louth.
ê Implement the recommendations of the County ê Support the recommendations arising from the Greater
Transport Audit through an integrated public sector Dundalk Area Flood Study and any other studies undertaken ê Implement a water conservation programme to minimise
response. during the life of this plan. water losses from the distribution network in collaboration
with Irish Water.
ê Seek to deliver the key objectives of the National Smarter
Travel Policy. ê Provide for adequate waste water treatment and collection
systems, in collaboration with Irish Water, to comply with the
ê Design, maintain and improve Cycle ways, Footpaths, requirements of the River Basin Management Plans.
Parking, Parks, Playgrounds, Roads and other facilities
meeting the needs of the people of Louth.
ê Implement a Road Safety Programme appropriate to
changing needs.
OPERATION S, M A RIN E & WATER 2324 E N V I R O ME NT & S US TAINAB LE
ENVIRONMENT & SUSTAINABLE ENERGY
To provide for a timely high quality water and waste service to cater for the development
needs of the County while protecting and enhancing the environment.
Environment Sustainable Energy
ê In association with Irish Water, ensure the continued supply ê Promote Environmental Awareness and support the
of safe and secure drinking water adequate quantities to objectives of the Waste Management Plan.
provide for the development needs of the County.
ê Promote the use of sustainable energy sources and
ê Continue to resource a water conservation programme in systems.
order to minimise water losses from the distribution system.
ê Improve the energy use and efficiency Council building
ê Provide for adequate waste water treatment and collection and facilities.
systems to comply with the requirements of river basin
management plans made under the Water Framework ê Support and promote new energy savings initiatives in
Directive. the business sector.
ê Continue to implement national water pricing policy. ê Develop an expertise in sustainable energy
management as a resource for Council and other sectors.
ê Maintain the effective enforcement of Environmental
legislation. ê Develop Louth County Council as an exemplar in energy
efficiency.
ê Action energy saving initiatives within the organisation
and the wider community.
EN V IROM EN T & SU STA IN A BL E EN ERG Y 25FDI
able D
Co DN
n
tai rgy rri
do
s ne
E r
Su
Bro
Indus ous
try
adb
n
Indige
and
Louth
Economic
Development
T itage
Busin g
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Doin
er
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u
&H
o
ge
re
A
ltu e
s
Bu -Frie
rie
u
sin nd gric ish
es ly A &F
s Education od
& Training Fo
26 SECTION TITLEECONOMIC DEVELOPMENT
That County Louth is the location of choice for economic development, cultural and educational opportunity supported
by modern and sophisticated infrastructure that takes account of the economic needs of current and future generations.
ê Provide leadership and support to deliver the actions of the ê Work in partnership with local educational institutions to ê Develop Town Action Plans for Drogheda, Dundalk and
Louth Economic Forum. support entrepreneurship and business startups. Ardee.
ê Deliver easily accessible, high quality business advice that ê Explore the opportunities that The Táin concept offers. ê Continue to encourage the development of Rural Enterprise
attracts inward investment, supports and encourages new as a means of supporting and sustaining rural communities.
start ups leading to growth of small and medium enterprises. ê Maximise the newly integrated Local Enterprise Office (LEO)
structure. ê Ensure environmental policies are integrated into all strategic
(SME’s)
and operational.
ê Develop the role of the Local Enterprise Office (LEO) to ê Develop Town Centre Revitalisation Strategy for Dundalk,
Drogheda and Ardee. ê Promote and encourage the prevention, reuse and recycling
support SME’s.
of waste in line with EU and National Policy.
ê Maximise our tourism opportunities, encouraging investment ê Provide a consistent and professional approach in terms of
in arts and cultural heritage. Future Planning and pre-planning services for the public.
ê Continue to develop tourism destinations in Boyne Valley & ê Work to deliver a County Development Plan that promotes
Cooley/Mourne/Gullion. sustainable economic development and employment
growth.
ECON OM IC D EV EL OPM EN T 27Belfast
Eastern
Corridor
Dublin
Louth
28 SECTION TITLEREGIONAL CROSS BORDER & EUROPEAN UNION
Place Dundalk and Drogheda at the heart of the Regional Gateway of the Eastern Corridor.
ê To pursue the concept of Dundalk /Newry /Drogheda as the North East Gateway.
ê Promote the role of Dundalk and Drogheda as key locations for the development of the county.
ê Develop a centre of excellence and best practice in regards to European funding opportunities
as a resource to all directorates.
ê Support the development and renewal of the Memorandum of Understanding in conjunction
with our cross border partners.
Memoran
du
ê Support the sustainable development of facilities of regional scale in the respective towns.
m of Und
between N ersan tan didng
M emnor
Dow Disan
dum Mourn Drst
ewry andof Unde ing
trict CounMourneeDis istric Coun
tricttCo cil,
uncil,
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between Newr and Louth
Co
th Coun unty Co
ty uncil
un cil and Lou Co uncil
Down District Co
COMHAIR
LE
AN IÚIR AGUS
MHÚRN
NEWRY AND
DISTRICT MOURNE
COUNCIL
COMHAIRLE
AN IÚIR AGUS MHÚRN
NEWRY AND MOURNE
L
DISTRICT COUNCI
REG ION A L CROSS BORD ER & EU ROPEA N U N ION 29supporting
trade
heritage
tourism &
hospitality
intrests throughout
the county
30 SECTION TITLEARTS, CULTURE & LEISURE
Arts, Culture & Leisure will underpin the quality of life for
individuals and communities within the county.
ê The Council will give demonstrative expression to Arts, Culture and Leisure in county life
through exercising its leadership role supporting all interests within the county.
ê Develop a cohesive Arts and Libraries Plan.
Find us
ok
on Facebo
ê Develop and co - ordinate a Programme of Events and Activities that optimises our Theatres,
Galleries, Libraries, Museums and Archives facilities.
ê Implement the Louth Sports Partnership Strategy.
ê Progress phase 2 & 3 of the Tholsel Building Development.
A RTS, CU LTU RE & L EISU RE 3129
COUNCILLORS STAND
IN OFFICE UNTIL
2019
32 SECTION TITLELOCAL DEMOCRACY
Support, promote and enhance the democratic, civic and
leadership role of Louth County Council.
ê To resource the ongoing work and development of the democratic role of
council and their committees.
ê Foster a culture of corporate identity both internally and externally.
ê Support and embed the two tier local government structure county wide.
ê To improve the efficient operation of Council, its committees and links with
other bodies.
ê To embed the role of the Audit Committee with best practice principles of
good governance.
ê Develop Participatory democracy by improving the use of Peoples
Participation Network (PPN)
ê Our service to be inclusive and demonstrate respect for all.
L OCA L D EM OCRA CY 33MISSION VISION
STRATEGY VALUES
34 SECTION TITLERESOURCE MANAGEMENT
Provide integrated value for money public services through innovative and
adaptive approaches to local governance.
ê The organisation will strive to position itself to respond to the changing needs of the public and the environment
that prevails.
ê Strive to review on a continual basis the delivery of all services with a view to maximising efficiencies and deliver
value for money.
ê Use performance management tools to deliver high quality outcomes.
ê Identify the key competencies for posts, upskill where necessary and apply in the workplace to respond to the needs
of the public.
ê Foster a Health and Safety awareness culture to reduce the number of accidents in the workplace and public areas.
ê Continue to operate through the ethos of Workplace Partnership.
RESOU RCE M A N A G M EN T 35APPENDIX ONE: ELECTED COUNCIL MEMBERS
Tom Cunningham Colm Markey Pearse McGeough Paul Bell Tommy Byrne Kevin Callan Frank Godfrey Imelda Munster
Sinn Féin Fine Gael Sinn Féin Labour Fine Fáíl Non Party Non Party Sinn Féin
Dolores Minogue Liam Reilly Jim Tenanty Alan Cassidy Richie Culhane Kenneth Flood Pio Smith Oliver Tully (Cathaoirleach)
Fine Gael Fianna Fáil Non Party Sinn Féin Fine Gael Sinn Féin Labour Fine Gael
ARDEE DROGHEDA
36 APPENDICESAPPENDIX ONE: ELECTED COUNCIL MEMBERS
Edel Corrigan Mark Dearey John McGahon Connor Keelan Jim Loughran Peter Savage
Green Party Fine Gael Fine Fáil Sinn Féín Fianna Fáil
Sinn Féin
Declan Breathnach Maria Doyle Jennifer Green Kevin Meenan Tomás Sharkey Maeve Yore Marianne Butler (Leas Cathaoirleach)
Fianna Fáil Fine Gael Sinn Féin Sinn Féin Sinn Féin Non Party Green Party
DUNDALK
A PPEN D ICES 37APPENDIX TWO: SERVICE INDICATORS
Corporate Finance
Waste/Environment Planning
Fire Service Roads
Housing Water
Economic Development Youth / Community
Library / Recreation Services
38 SECTION TITLESERVICE INDICATORS
C CORPORATE H4 Housing Maintenance Cost R ROADS
C1/C2 Total Number of WTEs (whole time equivalent staffing H5 Private rented sector inspections R1 Ratings in Pavement Surface Condition Index
Numbers) / Working Days lost to Sickness H6 Long-term Homeless Adults ê Regional Road Surface
C3 No. of page visits lo LA website ê Local Primary Road Surface
C4 Overall Cost of ICT provision per WTE J ECONOMIC DEVELOPMENT ê Local Secondary Road Surface
J1 No. of jobs created ê Local Tertiary Road Surface
E WASTE / ENVIRONMENT R2 Percentage of motor tax transactions conducted online
E1 Number of Waste Facilities authorised by the LA L LIBRARY/RECREATION SERVICES This data will be obtained directly from the Vehicle
E2 No./% of Households with access to a 3 bin service L1 Library Visits Registration Unit
E3 No. of Waste complaints lodged with the EPA Office of L2 Cost of operating a Library Service
Environmental Enforcement W WATER
E4 Percentage of other environmental pollution M FINANCE W1 Unaccounted for Water as a percentage of total volume
complaints closed M1 5 Year summary of Revenue Account balance of water supplied under LA Schemes
E5 Percentage of LA area within the 5 levels of M2 5 Year summary of % collection levels for major W2 Percentage of drinking water in compliance with
litter pollution revenue sources statutory requirements
This data will be obtained directly from the EPA
F FIRE SERVICE P PLANNING
F1 Cost per Capita of the Fire Service P1 New Buildings Inspected Y YOUTH / COMMUNITY
F2 Service Mobilisation P2 No./% of Planning decisions confirmed by An Bord Y1 Participation in Comhairle na n-Óg scheme
F3 Percentage of attendances at scenes Pleanála Y2 No. of Gateway participants employed as % of target
P3 Percentage of Planning Enforcement cases closed as Y3 % of nominees to LCDC membership via the PPN
H HOUSING resolved structures from the most marginalised SICAP groups
H1/H2 Social Housing Stock / Housing Voids P4 Cost per Capita of the Planning Service Y4 Number progressing to FT, PT or self-employment
H3 Average Re-letting Time and Cost within 6 months of receipt of a Goal 3 employment
support
A PPEN D ICES 39APPENDIX THREE: ORGANISATIONAL CHART
CHIEF EXECUTIVE
Director of Directorate of Directorate of Directorate of Directorate of
FINANCE, CORPORATE CROSS BORDER AND OPERATIONS AND LOCAL HOUSING, DIRECTORATE OF ECONOMIC
SERVICES, INFORMATION EUROPEAN RELATIONS & SERVICES INCLUDING COMMUNITIES, LIBRARY & DEVELOPMENT (INCLUDING
TECHNOLOGY & SUSTAINABLE ROADS & WATER SERVICES EMERGENCY SERVICES LEO), INFRASTRUCTURE,
CUSTOMER SERVICE ENERGY PROGRAMME PLANNING, COMPLIANCE, &
VETERINARY SERVICES
SENIOR TEAM SENIOR TEAM SENIOR TEAM SENIOR TEAM SENIOR TEAM
Administrative and Administrative and Administrative and Administrative and Administrative and
Technical Teams Technical Teams Technical Teams Technical Teams Technical Teams
Operational Teams Operational Teams Operational Teams Operational Teams Operational Teams
40 APPENDICESAPPENDIX FOUR: CUSTOMER CHARTER
In our dealings with the customers and
Our Commitment to you
clients of Louth County Council, we will
To deliver an efficient quality service to the people of Louth
adhere to the following core values
Courtesy and Consideration Choice Confidentiality
We will deliver services We will We will
ê Efficiently and in an effective courteous and friendly, helpful ê Provide choice, where feasible, in service delivery, including ê Ensure information received from a customer will only be
manner. payment methods, location of contact points, and opening used for local authority purposes, and as permitted by law.
ê With due regard to privacy and confidentiality. hours.
ê Use available and emerging technologies to ensure
Meaningful Consultation
Equality, Openess and Impartiality maximum access to choice of service delivery.
We will
We will
ê Seek out, listen to, value, and consider carefully all views
ê Recognise the right to equal treatment established by Accountability expressed and where possible, and in a realistic timescale,
equality legislation. We will
agree a way forward.
ê Deal with you in a fair and open manner. ê Set standards for timely delivery of services.
ê Provide a comment card system inn all of our main offices to
ê Explain how a decision was reached. ê Monitor compliance and complete annual reviews of
facilitate development of our services.
standards and performance.
Physical Access ê Publish details and performance achieved against service
We will indicators across the range of council services in our Annual
ê Provide clean, accessible public offices that ensure privacy, Report.
and comply with occupational and safety standards.
ê Facilitate access for people with disabilities and special needs.
A PPEN D ICES 41APPENDIX FIVE: DEVELOPING THE CORPORATE PLAN
Louth County Council in formulating the Corporate Plan Louth County Council recognises in particular the contributions from :
in accordance with Section 134 of the Local Government ê Ms. Louise Phelan, Vice President, Global Operations EMEA – PayPal
Act, 2001 did consult widely with its stake holders. ê Chief Superintendent Pat McGee, An Garda Síochána
ê Mr. Padraic White, Louth Economic Forum
Draft Plans were considered by the Corporate Policy Group together with the full
ê Mr. Paddy Malone, PRO, Dundalk Chamber of Commerce
Membership of Council, Oireachtas Members, State Agencies and local service providers.
ê Mr. Willie Duffy, Tidy Towns Together
In excess of ninety organisations and individuals were engaged with during the
development phase.
42 APPENDICESLouth County Council County Hall Millennium Centre Dundalk County Louth A91 KFW6
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