PROFESSIONAL & BUSINESS PARTNERS DIRECTORY - 2018 GOLDEN HORSESHOE & GRAND RIVER CHAPTERS - CCI Golden Horseshoe ...

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PROFESSIONAL & BUSINESS PARTNERS DIRECTORY - 2018 GOLDEN HORSESHOE & GRAND RIVER CHAPTERS - CCI Golden Horseshoe ...
2018
PROFESSIONAL
& BUSINESS
PARTNERS
DIRECTORY
GOLDEN HORSESHOE
& GRAND RIVER CHAPTERS

    Additional copies available for $8.00 each plus HST

   www.cci-ghc.ca • www.cci-grc.ca
PROFESSIONAL & BUSINESS PARTNERS DIRECTORY - 2018 GOLDEN HORSESHOE & GRAND RIVER CHAPTERS - CCI Golden Horseshoe ...
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PROFESSIONAL & BUSINESS PARTNERS DIRECTORY - 2018 GOLDEN HORSESHOE & GRAND RIVER CHAPTERS - CCI Golden Horseshoe ...
Christina Brown                                            Ryan Griffiths
                  Chair, GRC Professional and                                Chair, GHC Professional and
                  Business Partners Committee                                Business Partners Committee

                  From the
                  CHAIRS                        of the Golden Horseshoe and
                                                Grand River Professional and Business
                                                Partners Committees

     Welcome      As you are likely aware, the Condo News        more-than-ever changing condominium
     to the 7th   Directory is now a joint publication
                  between CCI Golden Horseshoe Chapter
                                                                 landscape in mind. A big thank you
                                                                 to our Communications Committee,
                  and the CCI Grand River Chapter.               and Michelle Kelly in particular, who
edition of the    Professional and Business Partner              continue to produce a phenomenal
                  Committee members from both chapters           product in this Directory and the Condo
 Professional     are also continuing to work together to        News magazine.
                  add value to our collective CCI members,
     Partners     and to promote and grow the CCI                We would like to thank each of the
                  network of trusted Professional and            Professional and Business Partner
   Directory!     Business Partners.                             committee members that have worked
                                                                 hard on various initiatives and events
                  The Professional and Business Partners         over the past year. The mandate of our
                  listed in our directory are both               committees is "To Promote and Grow
                  condominium focused and provide                a Network of Trusted Professionals
                  local expertise for the unique needs of        for the Benefit of all CCI members”
                  condominiums. Each listing is flagged          and we are constantly looking for
                  to identify the local areas in which they      new and innovative ways to deliver
                  operate.                                       value to our members. We would also
                                                                 like to acknowledge and thank the
                  Please also take consideration for the         many organizations that allow these
                  various advertisers and sponsors, as           committee members to continue to
                  without their support, many of the             support CCI. These committees have
                  services delivered by both CCI Golden          done an incredible job this past year,
                  Horseshoe and CCI Grand River would            and we appreciate their contributions to
                  not be possible. We hope that you will         the CCI organization, and condominium
                  take full advantage of this Directory -        industry.
                  please keep it within reach, and in mind
                  when you are looking for professional          We hope you enjoy and find the articles
                  resources.                                     useful and make great use of this years’
                                                                 Directory.
                  You will also find enclosed a variety
                  of helpful articles that have been
                  thoughtfully authored by Professional
                  and Business Partners. The topics vary,
                  but each article is crafted with the now-

                                           2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS      3
PROFESSIONAL & BUSINESS PARTNERS DIRECTORY - 2018 GOLDEN HORSESHOE & GRAND RIVER CHAPTERS - CCI Golden Horseshoe ...
GHC’S PROFESSIONAL & BUSINESS PARTNERS COMMITTEE

                                 RYAN GRIFFITHS          Chair
                                 Ryan is a Director with CWB Maxium Financial, and works exclusively with Condominium Corporations,
                                 Property Managers and other stakeholders across Canada to develop and implement customized financing
                                 solutions.

                                 Ryan is also a member of the GRC's Professional & Business Partners Committee

                                 PATRICK GRECO
                                 Patrick Greco is a partner in the Condominium Law group at Shibley Righton LLP, where he provides
                                 both solicitor and litigation services to condominium clients. Patrick sits on the CCI Golden Horseshoe
                                 Professional Partners and Conference Committees.

                                 LAURIE HEBBLETHWAITE
                                 Laurie Hebblethwaite is a Senior Project Manager for the Remy Consulting Engineers Ltd. and has been
                                 working in the Building Science field since 1987. Laurie has extensive experience in investigations and
                                 project management of building envelope, roofing and parking structures rehabilitation projects.

                                 STEVEN HILL
                                 Steven Hill, RCM is President of Whitehill Residential. Steven continues to help lead the industry through
                                 associations and speaking engagements. President of the Board for RCO (Resilient Communities Ontario),
                                 ACMO Board of Ethics for 4 years and is currently serving on the CCI GH Professional & Business Partners
                                 Committee.

                                 SHAUN MCCARTNEY
                                 Shaun is the General Manager of ServiceMaster of Oakville Disaster Restoration. We are a premier provider
                                 of professional restoration services to the condominium marketplace. We are an Atrens-Counsel Preferred
                                 Vendor.

                                 CRAIG M C MILLAN
                                 Craig McMillan RCM, ACCI, CMCA, CAPM is Vice President of Operations at Maple Ridge Community
                                 Management (MRCM), an Assoica Company. He has been a Condominium Professional since 2003.

                                 GREGG VANDENBERG
                                 Gregg is the Operations Manager of Danasy Landscaping and Maintenance. He has been serving the
                                 condominium market in the areas of landscape and irrigation maintenance for the past 20 years.

4     www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
PROFESSIONAL & BUSINESS PARTNERS DIRECTORY - 2018 GOLDEN HORSESHOE & GRAND RIVER CHAPTERS - CCI Golden Horseshoe ...
GRC’S PROFESSIONAL & BUSINESS PARTNERS COMMITTEE

           CHRISTINA BROWN           Chair
           Christina is a registered condominium manager with a decade of experience managing a broad range of
           condominiums. Christina is a proud member of Sanderson Management Inc. a property management firm
           that specializes in condominium management.

           GARTH ENNS
           Garth is an operating partner with Franks Maintenance Products. He is dedicated to the Cleaning
           Professional. He has a proven track record in helping clients reach their goals with innovative, customized
           solutions to the Cleaning Industry.

           MICHELLE KELLY
           Michelle is a condo lawyer at Sutherland Kelly LLP. She is a director for the GHC and London chapters
           of CCI. Michelle is co-editor of the CondoNews and a member of various committees for CCI. She is the
           author of a condo law blog: www.ontcondolaw.com.

           BRYCE MCCANDLESS
           Bryce McCandless is currently the Director of Business Operations, Western Ontario for Semple Gooder
           Roofing Corporation, one of the largest commercial roofing firms in Ontario. He has been actively
           involved with CCI members for several years.

           LEIGH MERSWOLKE
           Leigh applies his industry knowledge in his current role as CEO for LCM Property Services Inc. His hands-
           on, team oriented, quality driven approach has led to record growth for LCM.

           PAM SMUTS
           Pamela Smuts, RCM, is the Service Coordinator at Trade-Mark Industrial a multi-trade company that
           specializes in condominiums. Pam has been involved in the condominium industry for over 25 years. Pam
           is a member of the GRC’s Board and GRC’s National Council Representative.

           CHRIS WILLISTON
           Chris Williston, P.Eng, is President of Caliburn Engineering Inc. which provides engineering services to the
           condominiums focusing on Reserve Fund Studies and Performance Audits. Chris is an active member of
           CCI and ACMO and is currently on the Professional Partners Committee.

                                                2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS                5
PROFESSIONAL & BUSINESS PARTNERS DIRECTORY - 2018 GOLDEN HORSESHOE & GRAND RIVER CHAPTERS - CCI Golden Horseshoe ...
CONTENTS
3 |	From the Chairs of the Golden Horseshoe
     & Grand River Professional and Business
     Partners Committees
      Christina Brown, Ryan Griffiths
4 |	GHC & GRC’s Professional & Business Partners
     Committee
7 |	President's Report - Golden Horseshoe                 1 Hunter St. E., Suite 200, Hamilton, ON, L8N 3W1
     Chapter 		     Nathan Helder                           Phone: (905) 528-8411 | Fax: (905) 528-9008
9 |	President's Report - Grand River Chapter
      Maria Finoro                                          390 Brant St., Suite 501, Burlington, ON L7R 4J4
10 | Editor's Desk                                           Phone: (905) 639-1052 | Fax: (905) 333-3960
		 Michelle Kelly & Maria Mavrikkou

14 | CCI National News
		  Michael Clifton                                                 OUR BUSINESS
17 |	Tips for Self-Managed Condominiums                           IS CONDOMINIUM
      Michelle Kelly                                     Over thirty years of helping our clients with all
18 | 2016 & 2017 Newsletter Article Index                  aspects of condominium law including:

20 | Licensing of Condominium Managers                            • Advising Boards of Directors
      Craig McMillan                                                      • Development
22 |	X-Mess: Watch Your Waste, Not Just Your Waist,                   • Construction Claims
      This Holiday Season   Morgan Davis                                • Project Financing
24 |	How to Protect Your Condominium from Fraud                    • Mediation and Arbitration
      or Errors                                                             • Litigation
      The RLB Team of Chartered Accountants & Business
      Advisors                                                             • Employment

26 |	Ask and Ye Shall Receive: Changes to How           OUR CONDOMINIUM LAWYERS
      Condos Must Handle Records under the
      Revisions to the Condominium Act                                  Maria Durdan, ACCI
      Patrick Greco                                                        John M. Wigle
28 | Tips on Being a Self Managed Condominium                             Timothy Bullock
      Carol Booth                                                       Derek A. Schmuck
31 | Ten Things to Know About the New Legislation                        B. Chris Langlotz
      Mark Willis-O’Connor                                                   Erik Savas
35 |	Climate Change is Coming to Ontario: Is your                         K.C. Wysynski
      building ready?        Joe McGowan                                 Anders Knudsen
37 | Upcoming Events                                                      Aaron M. Stone
38 |	Event: GHC - Boot Camp                                  www.simpsonwigle.com
39 | New GHC-CCI & GRC-CCI Members
40 | Professional & Business Partner Directory
62 | Professional & Business Partner Directory Index
PROFESSIONAL & BUSINESS PARTNERS DIRECTORY - 2018 GOLDEN HORSESHOE & GRAND RIVER CHAPTERS - CCI Golden Horseshoe ...
Nathan Helder, B.Sc.
                   GHC President

                   From the
                    PRESIDENT of the Golden Horseshoe Chapter
                   It is with great pleasure that I write        CCI-National that will benefit our local
..the best event   this mid-year report for our “Directory       Chapter. Stay tuned!
                   Edition” of Condo News. Under the
    that CCI has   leadership of Ryan Griffiths and Christina    This past November, both the Golden
                   Brown, the Professional & Business            Horseshoe and Grand River Chapters
    ever put on!   Partner Committee, in conjunction             worked together and put on an
                                                                 awesome educational Boot Camp on
                   with the Communications Committee,
                   has once again put together a fantastic       Bill 106. Attendees commented that
                   resource which provides information on,       this was the best event that CCI has ever
                   and access to, many professionals who         put on! Thank you to the organizers and
                   are dedicated to serving condominiums         presenters without whom we could not
                   in the Golden Horseshoe and Grand             have had such great success! As you can
                   River areas. These include accountants        imagine there are many unknowns with
                   and engineers, insurers and investment        the new Condo Act, yet as an association
                   advisers, lawyers and horticulturalists,      we are blessed to have some of the best
                   mediators, managers and maintenance           professionals in Ontario to help all of us
                   providers, each of whom is a member           overcome these hurdles!
                   of both the CCI Golden Horseshoe and
                   Grand River Chapters.                         The Golden Horseshoe Chapter Board
                                                                 is looking forward to 2018 and is
                   As we progressed throughout 2017 we           working hard to ensure that the Chapter
                   could feel the buzz in the condo world.       continues to provide quality and
                   Most recently, in October, the Golden         relevant information and resources on
                   Horseshoe Chapter participated in the         condo related matters! We already have
                   CCI-National Leaders’ Forum in Thunder        a full schedule as we move into 2018,
                   Bay. The purpose of this forum is to share    which includes a second Boot Camp to
                   resources, knowledge and network with         be held in the Golden Horseshoe area,
                   our CCI Chapters from across Canada. At       Level 100, 200 and 300 courses to be
                   this event John MacLeod and I gained          held in Hamilton/Burlington and the
                   knowledge on conference planning,             Niagara regions and a Lunch & Learn
                   Condo Strength – an initiative for condo      focusing on building envelope related
                   directors, volunteer recognition ideas        issues.
                   and learned how National is transitioning
                   into being more relevant into tomorrow.
                   There are many changes happening at

                                           2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS    7
PROFESSIONAL & BUSINESS PARTNERS DIRECTORY - 2018 GOLDEN HORSESHOE & GRAND RIVER CHAPTERS - CCI Golden Horseshoe ...
P.O. Box 37,
                     Burlington, ON  L7R 3X8

          Telephone 905-631-0124
           Facsimile 416-491-1670
            Toll Free 1-844-631-0124
            Email  admin@cci-ghc.ca
             Twitter @CCIGHC                                                                 801 Mohawk Road West, Suite 101
              Facebook Fan Page                                                                 Hamilton, Ontario L9C 6C2
    Golden Horseshoe Chapter of the Canadian                                                      Phone: (905) 575-3636
             Condominium Institute
                                                                                                   Fax: (905) 575-0950
                www.cci-ghc.ca

                                                                                          Since 1980 our members have served
                                                                                           the Golden Horseshoe condominium
                                                                                                       community.
                                                                                            Providing professional service
                              P.O. Box 5,                                                          for large and small:
                          Guelph, ON N1H 6J6
                                                                                               high-rises, townhouses and
                  Telephone 226-314-1955                                                       commercial condominiums
                    Toll Free 1-866-324-2141
                    Email  admin@cci-grc.ca                                                            The staff of
                     Twitter @cci_grc                                                         Property Management Guild
                      Facebook Fan Page                                                   works on a team basis. The designated
                    CCI-Grand River Chapter                                               site manager is supported by the other
                              www.cci-grc.ca                                                   managers, administrative and
                                                                                                    accounting staff.
     Publications Mail Agreement #40038303
     This publication seeks to provide the CCI Golden Horseshoe and Grand River
     Chapters' membership with information on condominium issues. It is issued
     with the understanding that the CCI Golden Horseshoe and Grand River                  Visit our website for more information at:
     Chapters are not engaged in rendering legal, accounting, or other professional
     services. If legal or other expert advice is required, the services of a competent
                                                                                           www.propertymanagementguild.com
     professional should be sought. All contributed articles must be original work;
     all previously published works must be accompanied by the publishers’
     authorization to reprint. Authors are responsible for their expressed opinions
     and for the authenticity of all presented facts in articles. We reserve the right
     to edit contributed articles for clarity and length, and reserve the right to                                         Readers’ Choice
     refuse to publish any contributed article. We do not necessarily endorse or
     approve statements of fact or opinion made in this publication and assume no
                                                                                                                             2015
                                                                                                                            Diamond
     responsibility for those statements.                                                                                    Award
     Contact our office administrator for information on permission to reprint,
     advertising rates, and submission deadlines.

             Printed on 100% post-consumer recycled paper.

8   www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
PROFESSIONAL & BUSINESS PARTNERS DIRECTORY - 2018 GOLDEN HORSESHOE & GRAND RIVER CHAPTERS - CCI Golden Horseshoe ...
Maria Finoro, RCM, ACCI, FCCI
                  GRC President

                  From the
                  PRESIDENT of the Grand River Chapter
  A precedent     As our chapter membership grows,
                  we are able to provide a stronger
                                                                  mayor. With these consistent efforts,
                                                                  the residents of Guelph condominiums
                  voice when condominium matters                  have been heard! On December 8th,
has now been      are affected. Recently, our CCI Grand           2017, the Guelph Mayor, Cam Guthrie
                  River chapter became involved in                and councilors unanimously voted to
  set whereby     advocating for condominiums in                  purchase a front-end loader so that the
                  one of our communities. The more                city can begin providing waste collection
our municipal     engaged we become in making our                 to high rise condominiums! This was a
                  local politicians aware that we have            feat that was not easy to overcome!
    politicians   the ability to reach out to a growing
                                                                  The Grand River Chapter worked
                  number of condominium voters
  will need to    (guess what, there are local municipal
                  elections next year!); the more they
                                                                  strategically in conjunction with the Fair
                                                                  Taxes Campaign – Guelph (FTC-G) in the
   pay greater    listen to our concerns. Attending
                  council meetings, writing to the mayor
                                                                  following manner: first, we kept our
                                                                  members informed of how this matter
  attention to    and your councilors, and writing
                  letters to the editor of your local paper
                                                                  was being addressed by the FTC-G.
                                                                  Second, we issued an urgent e-blast to all

 the needs of     certainly raises the politicians’ level
                  of awareness and hopefully creates
                                                                  our members summoning them to email
                                                                  the mayor and councilors to support this
                  change!                                         vote and/or attend the December 8th,
condominium                                                       2017, budget meeting. Third, an email
                  The Fair Taxes Campaign - Guelph                was sent to the mayor and councilors
communities!      is a group comprised of Guelph                  advising them condominium owners
                  condominium owners. It has met over             were being informed as to how each
                  the last ten years to discuss how the city      civic leader was going to vote. Well, it
                  might provide waste collection services         worked! Many condominium owners
                  for all condominium communities.                attended this meeting and showed
                  They met in church basements; many              support.       Furthermore, councilors
                  condominium         owners      attended        were overwhelmed by emails received
                  numerous council meetings, some                 prior to this meeting! Though it is not
                  as delegates. Others spoke and met              permitted to show any sign of support
                  with city staff, city councilors and the        or opposition to the results of any

                                                                                          Continued on page 11>>

                                            2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS         9
PROFESSIONAL & BUSINESS PARTNERS DIRECTORY - 2018 GOLDEN HORSESHOE & GRAND RIVER CHAPTERS - CCI Golden Horseshoe ...
Beauty doesn’t come easy.
         Leave it to the experts.
    We’ll keep your property safe, clean and looking its absolute best!

gelderman.com/condos 1.800.667.0644

MclNTOSH PERRY

     The new McIntosh Perry increases our disciplines, expertise and services for the
                       benefit of you - our number one priority.
•   Building Science              • Structural Engineering     • Hazardous Materials and EHS
•   Reserve Fund Studies          • Geotechnical Engineering   • Material Testing
•    Rehabilitation/Restoration   • Environmental Services     • Building Condition Assessments
    and Contract Administration
                                                               www.mcintoshperry.com
Continued from page 9

vote, the Mayor permitted us to clap after the vote         Enjoy the rest of the magazine and be sure to share
was tallied because he said condominium owners              our website address www.cci-grc.ca with all your
deserved it after waiting for so many years to get          condominium owners so they can also read it online!
this matter addressed.

There is more work to do. The city needs to
purchase the front-end loader, likely work with a
few high rise condominiums as pilot projects and
educate the residents about proper waste sorting;
however, this vote has ensured that existing and
future condominium developments will save
thousands of dollars because they will no longer
have to budget for waste/recycling collection in
their condominium fees! Indeed, a precedent has
now been set whereby our municipal politicians
will need to pay greater attention to the needs of
condominium communities! Unfortunately, there
are other condominiums such as townhouses that
still will not benefit from the purchase of a front-end
loader because of the different method of collecting
garbage and recyclable materials; however, I’m
certain that city staff will take steps to assess all the
other situations over time.

Indeed, the use of social media and grassroots              Gary and Carol Pomfret and Terry Sikkes, condo owners.
support resulted in a resounding victory for
condominium owners. Together we are stronger!
Thus, if you learn about an issue affecting
condominiums in your community and wish to
solicit support from our chapter, please do not
hesitate to contact us; we will do our best to help
spread the word to the membership. Coincidentally,
a CCI member in Manitoba emailed the National CCI
office asking whether any chapter had to deal with
their municipality not providing waste collection
services. Promptly, I shared our experiences with
them!

Being able to share information across this vast
country is extremely valuable because condominium
communities can learn from each other. No matter
where you live, everyone has similar issues to
deal with. If you have a success story to share, I
encourage you let us know and in turn, we can
spread the word to every chapter across Canada.             Wayne Dawson, condo owner, and Ted Pritchard, chair of
                                                            the Fair Taxes Campaign - Guelph.

                                                        2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS   11
Michelle Kelly, B. Comm, LLB, ACCI                            Maria Mavrikkou, B.A. (Hons.), M.A., J.D.
                           Co-Editor                                                     Co-Editor

                             From the
                                EDITOR'S DESK
     The first                  Welcome to the first collaborative
                                edition of the Professional and
                                                                                    which is located at the back of this
                                                                                    edition. You can read brief descriptions
                                Business Partners’ Directory of the                 of each professional or business member,
collaborative                   Golden Horseshoe and Grand River                    the services provided, and their location.
                                chapters.
edition of the                                                                      We have plenty of updates on the
                                This edition is unique from the other               amendments to the Condominium Act,
 Professional                   publications that we normally print.                1998, and other changes related to
                                This edition features our professional              the implementation of the Protecting
and Business                    and     business      members.
                                Professional and Business Partners’
                                                                    The             Condominium Owners Act.

    Partners'                   Committees, featured on pages 4 &
                                5, work tirelessly all year to arrange a
                                                                                    We have lists on the key changes to
                                                                                    the law, an article on how to respond
    Directory                   host of events and seminars, including
                                the lunch & learn series, the AGM,
                                                                                    to record requests now, and an
                                                                                    article describing the new licensing of
                                and volunteer appreciation events.                  managers. Future editions will continue
                                They also help find the content for this            to highlight some of the key changes as
                                edition, which we greatly appreciate!               they come into force. And don't forget to
                                                                                    check out the upcoming events for more
                                Another unique feature is the article               educational opportunities.
                                index located on pages 18-19. This
                                useful feature can help you find an                 We hope you enjoy this edition.
                                article from the past two years. This
                                information is also available online
                                for all of our members, including unit
                                owners of condominiums that are
                                members. Both chapters recently
                                made past editions of the magazine
                                searchable on their respective
                                websites so it is now quicker and
                                easier for you to find articles you may
                                be searching for.

                                But what makes this edition the most
                                unique, is the directory of all of our
                                professional and business members,

  12   www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
CCI NATIONAL NEWS                                        CCI NATIONAL NEWS
                                                         Upcoming National Events:
                                                          Michael H. Clifton, CCI National Director

                             SO LONG, 35, IT’S BEEN GOOD
                             TO KNOW YOU!
                              CCI capped off its 35th year with another well-               Year 35 also saw the conclusion of the special
                              presented, well-attended and well-hosted                      Great Canadian Condo Photo Contest. Top
                              Leaders Forum, AGM and Annual Awards                          entries were received from Central 1 Condo
                              Dinner in Thunder Bay, Ontario.                               (Eastern Ontario), Grand Harbour Condo
                                                                                            (Huronia), Discovery Condos (Toronto),
                              At the spooky, Hallowe’en themed Awards                       Woodland Ridge (Grand River) and WCC No.
                              Dinner, held at Old Fort William, many                        158 (Manitoba), with first prize being awarded
                              volunteers and chapters were honoured for                     to Discovery Condos!
                              their contributions to CCI.
                                                                                            A big THANK YOU to everyone who participated
                              Top honours went to the Vancouver and                         in the contest, and to all of you who gave such
                              Eastern Ontario Chapters, winning Newsletter                  valuable volunteer service to CCI during this
                              of the Year awards (Tier 1 and Tier 2,                        special anniversary year! You are what make
                              respectively), and South Saskatchewan and                     it great to be part of this big community.
                              North Alberta Chapters, named CCI’s Tier 1
                              and Tier 2 (respectively) Chapters of the Year!               And there are still big things ahead!
                              Also recognized with Distinguished Service
                              Awards were Doug King (Toronto), Constance                    The topic of change has occupied a lot of
                              Hudak (Eastern Ontario) and Maurice Lloyd                     time during the last two Leaders Forums. As
                              (Nova Scotia), with a Special President’s Award               we move forward into Year 36, the time has
                              being presented to Doug Steen (Northwestern                   come to implement many of the proposed
                              Ontario) for his years of service and leadership              changes; but before we act on that, I asked
                              in CCI.                                                       some members of the current CCI National
                                                                                            Executive to offer their reflections on the
                                                                                            process we’ve gone through during the past
                                                                                            year. These were their replies:

                                                                                            • Phil Williams (New Brunswick) found both the
                                                                                            Thunder Bay Leaders Forum and the preceding
                                                                                            one in Fredericton a bit emotionally draining,
                                                                                            so it was difficult to find the right words to
                                                                                            describe it. A lot of those who attended felt
                                                                                            likewise. No doubt this was because the issues
                                                                                            discussed touch on the heart and soul of the
                            Online:                                                         organization and the very personal reasons

                            cci.ca/resources-education/newsletters/national-news

      14       www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
that many of us voluntarily participate. Amongst those       • CCI-National President Doug Forbes (Manitoba)
emotions, Phil says she was especially happy to see the      shared these thoughts: “The meetings in Thunder Bay
usual CCI collegiality – our “work together attitude” – on   saw a return to emphasis on improving chapters and
display, particularly at Thunder Bay. She continues to       how they provide value directly to members. One was
look forward to the ways in which CCI will to progress       struck by the collegial attitude and the common issues
and grow in the coming year.                                 that are faced by chapters across this vast country of
                                                             ours. There was a consensus developed towards how
• Jamie Herle (South Saskatchewan) writes: “The              National should structure itself and how it can best
meetings in Thunder Bay were successful on many              provide value to the members of CCI.”
counts, bringing together our people from across
the country in both body and mind. I was happy that          It is the goal of the National Executive that CCI, both
there was a meeting of minds and direction given to          nationally and in every chapter, will continue to make
move the organization forward and continue to help to        progressive changes that help us better address the
it grow so that all of our chapters can be prosperous.       needs of every chapter and of the organization overall.
The next few years of change will be difficult (change       We want to ensure that the value of every member’s
is never easy) but I am positive that the hard work, and     contribution is both acknowledged and multiplied.
even any challenges we face along the way, will be seen
to have all been worth the end product: A stronger,          –––
more successful organization. We will work together to
ensure that CCI remains the first-in-mind and go-to for      Michael (Grand River & Golden Horseshoe) is a former
condominiums across Canada.”                                 president and director of CCI-Golden Horseshoe Chapter
                                                             and currently sits on the CCI-National Executive Board.
• Stephen Cassady (South Alberta), who currently             He is a partner at Clifton Kok LLP, practicing almost
serves in the role of Vice President of CCI-National,        exclusively in the fields of condominium management
was busy preparing for the board’s upcoming annual           and condominium development law, and was recently
planning meeting when asked for his reflections. He          appointed as a Vice Chair of the new Condominium
noted the importance of supporting the organization,         Authority Tribunal.
every chapter, and all the individuals who participate
in CCI. Every member, he told me, brings “their own
best intentions” to the CCI table. He hopes that the new
vision and ideas that move the organization forward
today will help members continue to be “ignited” but
never burn out.

Contest Winner – Discovery                                     GRC Contest Winner – Woodridge

                                                         2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS   15
THE WINNER OF THE
     “GREAT CONDOMINIUM CONDO CONTEST”
     FOR THE GRAND RIVER CHAPTER IS:
     “Woodland Ridge”, WSCC417, 20 Isherwood Avenue, Cambridge.

     (rear left to right) Paul Howie, Lou Brandes, David Kaminski – Condo Directors
     (front) Kathleen Schrumm, Condo President holding the plaque and Susan Heisler, Senior Property Manager with MF Property Management
     (absent) Yvonne Yersh, Director

     In addition to the plaque, the Board was given a $150 Tim Hortons gift certificate.

         Maria Finoro, RCM, ACCI, FCCI                                                         Commercial, Condominium, Institutional
                 PRESIDENT
                                                                                            Renovations & Repairs Since 1995
 mariaf@mfproperty.com
 28 Bett Court, Guelph, ON N1C 0A5                                                Office: 519-823-5444                             www.darmaxinc.ca
 Toll Free 855-824-4208                                                           Cell: 519-831-3569                             info@darmaxinc.ca
 Phone      519-824-4208 ext. 223

16    www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
Michelle Kelly, B. Comm, LLB, ACCI
                          Lawyer, Sutherland Kelly LLP

TIPS FOR SELF-MANAGED CONDOMINIUMS

                                                                                                                            LEGAL
For the self-managed directors out there, the         CondoNews!), follow condo law blogs, and
following tasks should be your top priorities         attend CCI and ACMO events.
because of the Protecting Condominium
Owners Act:                                           6. Review your condominium’s declaration,
                                                      by-laws and rules to see if you should speak
                                                      with a lawyer about amending some of the
1. Before February 1, 2018, confirm that you
                                                      documents because of the amendments.
do not require a condominium licence with
the Condominium Management Regulatory
                                                      7. Share information with your unit owners
Authority of Ontario (CMRAO): www.cmrao.
                                                      about the changes. Put it in newsletters, on
ca. (Note: directors require a licence if
                                                      the portal/website, and discuss the changes
they receive compensation for providing
                                                      at owners’ meetings.
condominium management services).
                                                      If the board of directors is unable to
2. By February 28, 2018 (recently extended
                                                      complete the new work required by the
from December 31, 2017), make sure
                                                      amendments, the directors must seek
you register your condominium with the
                                                      advice from professionals to assist them in
Condominium Authority of Ontario (CAO)
                                                      completing the work and ensuring they are in
and pay the initial assessment (the $1/unit/
                                                      compliance with the Act. If the directors are
month): www.condoauthorityontario.ca.
                                                      unwilling to complete the new work required
                                                      by the amendments, the directors must
3. Download all of the new forms: https://
                                                      consider hiring a professional condominium
www.ontario.ca/search/land-registration?
                                                      manager. There are management firms that
openNav=forms&sort=desc&field_forms_
                                                      offer limited services packages that might
act_tid=condominium. The new forms are
                                                      keep costs down while also ensuring the
mandatory in most instances (i.e. calling
                                                      condominium is in compliance with the new
meetings).
                                                      requirements. There are options out there;
4. Bookmark important dates for your                  turning a blind eye is not one of them.
condominium, such as the deadlines for:
                                                      –––
• sending out the periodic information
                                                      Michelle Kelly is a condo lawyer at
   certificates;
                                                      Sutherland Kelly LLP in Guelph. She provides
• filing your annual return to the CAO; and          legal services to condominiums, managers,
                                                      and owners throughout Ontario. Michelle
• sending out the preliminary notice of              sits on the board of directors for the Golden
   meetings and the notice of meeting.                Horseshoe and London chapters of CCI. She
                                                      is the co-editor of the CondoNews, a member
5. Educate yourself on the changes:                   of the Communications Committee for the
complete the directors’ training on the CAO           GHC, and a member of the Professional &
website, read industry magazines (like the            Business Partners Committee for the GRC.

                                                               2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS     17
ARTICLE INDEX
                2016 | NEWSLETTER ARTICLE INDEX
                                                              FEATURE          FROM               PEOPLE                                              ACCI/                     NEW MEMBER
                                                                                                                    TECHNICAL              LEGAL                     MISC
                                                               CONDO       PROFESSIONALS        MANAGEMENT                                             FCCI                       PROFILE
                                                             Wellinton   Smoke Gets In        A Little Can Go a   Asphalt            BBQs on        Stephanie Get Smart -       Central Erin
                                                             Standard    Your Eyes            Long Way            Repairs: Where     Balconies      Sutherland Managing our     Property
                                                             Condo-      Deborah Howden       Maria Mavrikkou     to Start?          Laura McKeen   pg 36      Water            Management
                                                             minium                                               Robin Farley                                 Nathan Helder
                                                             Corporation pg 28                pg 18                                  pg 22                                      pg 42
                                                                                                                  pg 15
                SPRING

                                                             No. 144                                                                                           pg 39
                                                                                                                  Fix Your Turf
                                                             pg 10                                                with This
                                                                                                                  Perfect Triple
                                                                                                                  Threat
                                                                                                                  David Lammers &
                                                                                                                  Paul Lammers
                                                                                                                  pg 33
                                                             Ennisclare    Taxation of        The Condo           Stabilization      The Duty to    Peter D.   Drones and       Rego Realty
                                                             II on the     Condominium        Conflict Train -    and                Repair with    Webb       Condominiums:    Inc.
                                                             Lake          Corporations       Which Stop is       Overcladding:      Reasonable     pg 35      Up in the Air?   pg 37
                                                             pg 10         Ashley Didone      Yours?              When Masonry       Haste:                    Robert Mullin
                SUMMER

                                                                           pg 30              Colm Brannigan &    Repairs Just       Ryan v. York
                                                                                                                  Don't Make         Condominium               pg 15
                                                                                              Marc Bhalla
                                                                                                                  Sense              Corp. No 340              Amending for
                                                                                              pg 28                                                            Clean Air
                                                                                                                  Ian Miller & Lou   Mark Willis-
                                                                                                                  Reginato           O'Connor                  Dan Webb
                                                                                                                  pg 39              pg 20                     pg 18

                                                             HSCC          Condominium        Board               Buried             Telecom-       Michael    A Bee Story      McCarter
                                                             483 - 1499    Reserve Fund       Confidentiality:    Waterproofing      munications    Clifton    Dave Wilson      Grespan
                                                             Nottinghill   Investing          A Requirement       Leads to           Service                                    Beynon Weir
                                                             Gate                             & Responsibility    Increased Curb     Providers      pg 35      pg 16            PC
                                                                           Tarek El Refaie
                                                             pg 10                            Outside the         Appeal             Maria Durdan
                                                                           pg 30                                                                                                pg 37
                FALL

                                                                                              Boardroom           David Heska        pg 19
                                                                                              Stan Dulberg        pg 39
                                                                                              pg 28

                                                             Reducing the Risks of Slips and Falls David Outa pg 14
                PROFESSIONAL & BUSINESS PARTNERS DIRECTORY

                                                             Emergency Preparedness: Accommodating Unit Owners with Age-Related Disabilities Bill Cahoun & Shaun McCartney pg 16

                                                             Creating Green Spaces in the Urban Environment John Van Iperen pg 21

                                                             Maintaining Your Building Maintains Your Investment Leigh Merswolke pg 23

                                                             Condominium Rules - Be Reasonable! Sara Hicks pg 27
                                                             Communication - A Winning Relationship for Property Managers, Condominium
                                                             Boards & Contractor Pam Smuts & John MacLeod pg 36

                                                             ACCI John Juffs pg 34

                18                                            www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
2017 | NEWSLETTER ARTICLE INDEX
                                                                                                NEW
            FEATURE                           PEOPLE                                                         PHYSICAL         FINANCIAL
                           PROFESSIONALS                         LEGAL          HOT TOPIC      MEMBER
             CONDO                          MANAGEMENT                                                      MANAGEMENT       MANAGEMENT
                                                                                               PROFILE
         Amalgamation      Why are         A Unique           Mandatory        Slips, trips   KP and H      Mulch - the  Today’s
         of Village on     Reserve         & Super            Licensing of     and falls:     pg 37         “Jack of All preparation
         Clair Creek       und Studies     Superintendant     Condominium      your legal                   Trades” for  Determines
         Rolly et al       Wrong 18 out    Stan Dulberg       Managers         obligation                   the Garden   Tomorrow’s
                           of 25 Times?                       Under the        as property                  Paul Lammers Success
SPRING

         pg 9                              pg 18
                           Jon Juffs                          Condominium      owner
                                                              Management                                    pg 14
                           pg 30                                               Mike Seager                                   Tony Ngo
                                                              Services Act
                                                                               pg 22
                                                              Denise Lash                                                    pg 27
                                                              pg 20

                           Know Thy        Speed Demons:      Lien             Annual         AnchorPoint   Summer Fire
                           Documents:      How to deal with   Registration:    General        Inspections   Hazards
                           How to Avoid    speeders in your   Is this          Meetings       Inc.
                                                                                                            Sara Hicks
                           Common          condominium        Lawyer's         Who-What-      pg 37
                           Element                            Work?            Where-                       pg 16
                                           Meghan
                           Repair          MacDonald          Erica            When- Why
                           Disputes                                                           Superb
                                           pg 14              Gerstheimer      Pam Smuts
                                                                                              Property
                           Stephanie
SUMMER

                                                              pg 19            pg 21          Maintenance
                           Sutherland
                           & Stefan                                                           pg 38
                           Nespoli                                             Annual
                           pg 25                                               General
                                                                               Meetings
                                                                               Under the
                                                                               “NEW”
                                                                               Condo Act
                                                                               Mark Willis-
                                                                               O'Connor
                                                                               pg 33
         An Exercise in    So you’ve     Should your          York             The story of   Garda World   Let Spring
         Patience and      found a dead mediator              Condominium      retrofitting   pg 37         Fever Start...
         Trust             body          understand           Corporation      20% of the                   Now!
         Kathleen          Patrick Greco condos?              No. 163 V        parking at                   Andrew
         Schrumm                           Marc Bhalla        Robinson         144 park       NU Image      Westrik
                           pg 12                                               for electric
         pg 19                             & Colm Brannigan   Adrian                          pg 38         pg 17
                                                              Mikolajewski     vehicle
                                           pg 29                               charging
                                                              pg 15
         The Empress:                                                          Sustainable
FALL

         A story of                                                            Waterloo
         Rejuvenation                                         The cost of      Region
         and Revival                                          installing
                                                              security         pg 26
         Julie Pritchard
                                                              cameras
         et al
                                                              can be
         pg 32                                                recovered as a
                                                              chargeback
                                                              Megan
                                                              Mackey
                                                              pg 24

                                                                    2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS            19
Craig McMillan RCM, ACCI, CMCA, CAPM
                                                            Vice President of Operations,
                                                            Maple Ridge Community Management (MRCM)
HOT TOPIC

                         LICENSING OF CONDOMINIUM
                         MANAGERS
                         Change is here, and with                                    services within the past 5 years as well
                                                                                     as successfully completed the 4 courses
                         any change, there will                                      developed by ACMO. The 2,920 hours is
                                                                                     based on a 30-hour work week.
                         be challenges facing
                         condominium management                                      Transitional General Licensed Managers.
                                                                                     Some managers may choose to go back
                         service providers.                                          to college to complete the education
                                                                                     requirement, while others are saying no
                         Licensing fees have been set by the                         to education and may either retire or
                         Condominium Management Regulatory                           find alternative employment outside of
                         Authority of Ontario as of November 1st,                    condominium management. In an industry
                         2017 and any Manager or Management                          already starved for talented, experienced
                         firm that has been practicing Condominium                   Condominium Managers, this may well
                         Management within 90 days prior to                          present itself as a concern. Vendors have
                         November 1st 2017 will hold a Deemed                        already expressed concern if many long-
                         License. In any of the prescribed license                   term managers leave the industry as they
                         categories, the application process for                     have healthy working relationships with
                         holding the required licensee must be                       these veteran managers many spanning
                         submitted by January 29th, 2018. The                        decades.
                         fees for holding a license in Ontario will
                         depend on the type of license that the                      Limited Licensed Managers.           Limited
                         Condominium Manager is eligible for, A                      Licensed Managers are the future of the
                         General License is currently $607 plus                      industry and as such need to be accepted as
                         $150 for an application fee as well as the                  they complete their work and educational
                         Management Service Provider portion of                      experience requirements. Clients may well
                         $350 per licensed employee.                                 prefer a General/Transitional Licensed
                                                                                     Manager, and this will in large part depend
                         There are work experience and educational                   on the client’s perspective of their needs
                         requirements to hold a General License.                     as well as the Condominium Management
                         You must have provided 2 years (2,920                       firm’s structure. If supported by their
                         hours) of condominium management                            management service provider, a Limited

   20   www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
Knowledgeable
                                                                         and experienced
Licensed Manager can be a strong contributor to any                      condominium lawyers
condominium corporation.

The New Administration Tasks.                The Periodic
Information Certificate (PIC) is a collection of documents
that is required to be sent to all unit owners twice a
year. An Information Certificate Update (ICU) must be
delivered to owners within 15 days for certain changes
in services or 5 days if the board losses quorum. New
Owner Information Certificates (NOIC) to be provided
15 days of receiving notice of new owner and available                   www.sutherlandkelly.com
at the AGM. This certificate contains the most recent
                                                                         519.265.6755
PIC & ICU. There is also another new requirement
for condominiums to file an annual return with the
Condominium Authority of Ontario.                                        173 Woolwich St., Suite 202, Guelph, ON N1H 3V4

Code of Ethics. All Condominium Managers will be
required to follow a set of defined Code of Ethics,          SUT_Ad_Corporate_Qrtr_JBH.indd 1                                   2017-09-19 9:24 AM

which includes conduct requirements and a discipline
mechanism for those managers that fail to adhere to
the standards set out in the code of ethics. Although
new to property management it is not unusual for
a professional industry to have standards that the
licensee is expected to uphold.

Change is here and the new legislation raises the
bar of professionalism and discipline, which will be                          PROFESSIONAL PROPERTY MANAGEMENT
welcomed by those we serve and those who serve                                           CONDOMINIUM EXPERTS
within in condominium industry.
                                                                                  “YOUR PROPERTY IS OUR PRIORITY”
___                                                                                   COMPLETE COMPREHENSIVE
                                                                                        MANAGEMENT SERVICE
                                                                         WE PROFESSIONALLY MANAGE CONDOMINIUMS,
Craig McMillan RCM, ACCI, CMCA, CAPM is Vice
                                                                         INDUSTRIAL/COMMERCIAL, TOWNHOUSES, NEW
President of Operations at Maple Ridge Community
                                                                          CONDOMINIUM DEVELOPMENT, CONDOMINIUM
Management (MRCM), an Assoica Company. He has
                                                                                    FINANCIAL PACKAGES
been a Condominium Professional since 2003.
                                                                                      SERVING HALTON, HAMILTON,
                                                                                      PEEL & NIAGARA DISTRICTS
                                                                              33 King Street East, Suite 9, Dundas, Ontario L9H 1B7
                                                                                       905-544-0077 • 1-866-544-0077
                                                                       Email: precision@cogeco.net • Visit our website at: www.pmsinc.ca

                                                         2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS                    21
Morgan Davis
                                    Sales & Services Advisor, Acorn Waste Service Inc.

                                   X-MESS:
PHYSICAL MANAGEMENT

                                   Watch your waste, not just your waist,
                                   this holiday season.
                                   Shopping is synonymous with this time of                 • Have your collection provider contacted to
                                   year. Whether you buy gifts or simply take                  request temporary extra ‘cardboard only’ bin
                                   advantage of the massive sales in the new                   for the common collection area
                                   year, nearly all of us buy stuff. As a result,
                                   Acorn’s collection team sees nearly triple               Styrofoam: With many large and delicate
                                   the amount of waste in December than at                  items, packaging consists of Styrofoam molds
                                   any other time of the year. Most of us know              and pieces that are easily caught in the wind
                                   there are lots of ways to try to reduce, reuse           and distributed across the property. To reduce
                                   and recycle. Nevertheless, we overwhelm                  the ‘Styrofoam snow’ effect consider the
                                   our properties’ waste systems at this time               following:
                                   of year. Overflowing receptacles and debris
                                   scattered across the landscape become                    • Bag up all types of Styrofoam and add some
                                   major problems each December. Below                         heavier waste items to the same bag to help
                                   are a few suggestions for condominim                        keep it from becoming a tumble-weed
                                   residents to help prevent your property
                                   becoming a holiday wasteland instead of a                • Place small amounts of bagged Styrofoam in
                                   winter wonderland.                                          lidded receptacles to impede their escape

                                   Cardboard: These days, starting as early as              • Put large Styrofoam molds in weighted bags,
                                   November, we see an increased amount of                     beside your regular bin, to leave space for
                                   cardboard from online purchases. To make                    other waste.
                                   molehills out of these growing mountains
                                   consider these ideas:                                    Large Items:       Getting new electronics,
                                                                                            appliances and furniture means purging the
                                   • Flatten your boxes and either tie/tape                old ones. Before you banish these items to the
                                      them into manageable bundles or put                   curb, do a quick evaluation of where they need
                                      flattened pieces into one larger, still intact        to go:
                                      cardboard box
                                                                                            • Still functioning appliances and gently used
                                   •
                                    Put piles of cardboard beside your                         furniture can find a happy home somewhere
                                    recycling bin, so your everyday recycling                  else; consider donating or even selling these
                                    can still fit inside                                       items

                                                                                            • Broken or sadly out-of-date items may be
                                                                                               recyclable

     22        www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
___
Natural trees and wreaths: These seasonal
decorations can serve a new purpose after the                 Morgan Davis is a Sales and Service Advisor for Acorn
holidays. These large organics can be mulched and             Waste Service Inc. Acorn provides waste services to the
used for compost and in gardens and landscaping,              Grand River area.
but not if they go to the landfill:

• Many charities offer a tree collection with proceeds
   going to a good cause

• Set-up a tree collection day for your property with           CANNON GRECO MANAGEMENT
   your regular collection provider                                                          LIMITED
                                                                    CONDOMINIUM & RENTAL PROPERTY MANAGEMENT SERVICES
Where appropriate, first check with your
condominium board or property manager to find
out which of these remedies are suited for your
                                                                                Peter, R. Greco, B.A., CPM, RCM
property. Also ask how to properly sort your holiday                                           PRESIDENT
waste, and if your collector is one of the rare few
that will take large items and electronics.                                   peter@cannongreco.ca | www.cannongreco.ca
                                                                     905.687.6933 ext. 222 | t | 1.800.422.5068 | t | 905.687.8121 | f |
                                                                              50 William Street, St. Catharines, ON L2R 5J2

                                                                                                        SERVING ONTARIO
                                                                                                        CONDOMINIUM
                                                                                                        BOARDS, OWNERS
                                                                                                        AND DEVELOPERS
                                                                                                        SINCE 2007

       Real Property & Condominium Law
                        Corporate / Commercial Law
                                           Estates Law

                                                          2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS                       23
HOW TO PROTECT YOUR CONDOMINIUM
                              FROM FRAUD OR ERRORS
                              The RLB Team of Chartered Accountants and Business Advisors
PROFESSIONALS

                              ISSUE                                                          ISSUE
                              Cash susceptible to theft                                      Unauthorized activities for online transaction

                              RECOMMENDATIONS                                                RECOMMENDATIONS
                              • Create paper trail with sign offs at each                   • Banking agreement that limits transfers
                                 step.                                                          (allow only between general and reserve).
                              Minimize cash transactions, use:                               • Deposit monthly fees to condo’s bank
                              • Cheques                                                         account not to a Trust held by the property
                                                                                                manager.
                              • Preauthorized debits
                                                                                             • Require BOD signature on all cheques.
                              • VISA – in particular for guest suites
                                                                                             • No manual cheques – cheques should be
                                                                                                created in accounting software and printed.
                              ISSUE                                                          • Have at least 2 BOD members authorized to
                                                                                                sign.
                              Cheques are being stolen out of the mail
                                                                                             • BOD should review the underlying invoice
                              RECOMMENDATIONS                                                   before signing the cheque – initial invoice
                                                                                                to indicate it has been reviewed. Review to
                              • Do not use window envelopes.
                                                                                                ensure it belongs to the condo, the charge
                              • Do not use mail boxes, take the cheques                        is as expected and there is support attached
                                 directly to Canada Post office.                                indicating the item was authorized if a
                              • When practical, make payments with                             significant item.
                                 automatic withdrawals.                                      • BOD review monthly copy of financial
                                                                                                statements, bank statements and
                                                                                                reconciliation.
                                                                                             • Periodically receive bank statement still in
                                                                                                sealed envelope (or view on-line) – review
                                                                                                activity.

      24        www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
ISSUE
Related party transactions and the perception of
service provider profiting at condo’s expense                 556 Edward Avenue, Unit 71, Richmond Hill, ON L4C 9Y5
                                                              P 905 -737- 0111 F 905 -737- 4046 (Guelph) P 519 - 827-1757
RECOMMENDATIONS
•Never have work performed by vendor with                   PRACTICAL APPROACHES                   ■   SENSIBLE RESULTS
  ties to Condo Corp – or limit these to minor
  maintenance items.                                          ■   Reserve Fund Studies
• Document in minutes tendering activities                   ■   Performance Audits
   including bidding process, how winning bid
   chosen, name and dollar amount of the winning              ■   Condition Assessments
   bid.
                                                              ■   Specifications & Tendering
• Related board member should excuse themselves
   from process.                                              ■   Forensic Engineering
• Consider perception of unit holders to use of              ■   Roof Consulting
   related party.
• Cheques                                                     ■   Construction Review
• Preauthorized debits                                        ■   Contract Administration
• VISA – in particular for guest suites
                                                                              www.brownbeattie.com

ISSUE
Reserve expenses – inexperience with contracts
and contractors for major repairs

RECOMMENDATIONS                                               We are
• Have an engineering firm initiate the tendering
   process, they are:
• Independent
                                                               THE ACTIVE GROUP                  Just Ask
• Knowledgeable and therefore can focus on a
   vendor that will perform the work correctly.               Your award winning
                                                                                                  TAG
                                                              personalized condominium
• Include in the BOD minutes the approval of a               management specialists
   quote documenting the quoted amount and                    A Family of Professionals
                                                              Owned and Operated
   supplier.                                                  Since 1977

• Beware of bids that are significantly lower than                Experience
   others.                                                         Teamwork
                                                                   Stability
–––                                                               Trevor J. Maddern, RCM
                                                                  President                 ACMO 2000 CERTIFIED
                                                                  trevor@tagmanagement.ca

With over 65 years of experience, RLB proudly                           For more information on our comprehensive,
serves its surrounding communities from their                              cost effective services please contact:

Guelph, Kitchener-Waterloo, and Fergus offices. RLB
has a well-established niche specialized in serving
                                                                          1-800-701-4442
                                                                       1-5510 MAINWAY, BURLINGTON ON L7L 6C4
condominium corporations.                                                 www.TAGmanagement.ca
                                                      2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS       25
Patrick Greco
                                                            Lawyer, Shibley Righton LLP
HOT TOPIC

                         ASK AND YE SHALL RECEIVE:
                         Changes to How Condos Must Handle Records under
                         the Revisions to the Condominium Act

                         Changes regarding the records of a                          NEW PROCEDURE FOR EXAMINING
                         condominium corporation were some of
                         the most important of the first portion of
                                                                                     RECORDS
                         revisions to the Condominium Act, 1998 (the                 While condominium corporations can
                         "Act") which came into force on November                    certainly provide records informally so as
                         1, 2017. The changes brought a greater level                to avoid undue complication, by law, an
                         of certainty to how records are kept and                    owner must now submit a formal records
                         how they are accessed. Below is a summary                   request to the Corporation in a mandatory
                         of just some of these important changes.                    form prescribed by the Ministry. The
                                                                                     Corporation must issue a response within
                         CATEGORIZATION OF RECORDS                                   30 days indicating what it will and will
                                                                                     not provide, and the estimated cost of
                         Records are now defined as either "core                     production. Depending on the type of
                         records" or "non-core" records. Core                        documents requested, the requester may
                         records are fundamental documents such as                   have to submit a further reply, indicating
                         the declaration, by-laws, rules, last audited               which records they would like and pre-
                         financial statements, last 12 months of                     paying the estimated cost.
                         meeting minutes, and prescribed notices. If
                         a unit owner requests electronic copies of                  Corporations can charge for the cost
                         core records, the records must be provided                  of producing non-core records and for
                         free of charge. Records must be produced                    making copies of core records (if they
                         by certain timelines depending on the                       were not requested electronically),
                         record sought.                                              but can only charge for the actual costs
                                                                                     incurred to the corporation. Labour costs
                                                                                     must be reasonable, and copying/printing
                                                                                     costs cannot exceed $0.20 per page.

   26   www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
EXEMPTIONS FROM PRODUCTION
In addition to the pre-existing exemptions found
at section 55(4) of the Condominium Act, the Act
identifies records that a corporation does not have
to provide. Owners do not have a right of access to
the email addresses of other owners, opinions from
legal counsel or any portion of a ballot or proxy that
identifies the owner or proxy-giver.

RETENTION PERIODS AND STORAGE OF
RECORDS
Most operating and financial records must be retained
for 7 years, while fundamental documents (governing
documents, current agreements, insurance policies,
etc.) must be retained indefinitely. Retention periods
are also extended if the records are part of a litigation
matter or a pending records request.

Records can now be stored either electronically or in
hard copy. Electronic records are acceptable as long
as they can be reproduced and there is protection
against their loss. Hard copy records must be kept in
a location "reasonably close" to the condominium, or
at the manager's offices.

DISPUTES
Disputes regarding access to records must be brought
before the new Condominium Authority Tribunal
(CAT). The maximum penalty for non-compliance is
now $5,000 (up from $500), payable to a unit owner
who was wrongfully denied access to records.

Condominium boards should review these changes
and consider whether now is the time to revise
their practices. For example, many condominium
corporations are moving toward keeping all records
electronically, for ease of access and long-term
storage.

–––

Patrick Greco is a partner in the Condominium Law
                                                                                        Engineers & Building Scientists
group at Shibley Righton LLP, where he provides
both solicitor and litigation services to condominium
clients. Patrick sits on the CCI Golden Horseshoe
Professional Partners and Conference Committees.
Committee for the GRC.

                                                            2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS   27
Carol Booth
                                                                    Director, Self-Managed Condominium
PEOPLE MANAGEMENT

                                 TIPS ON BEING A SELF MANAGED CONDOMINIUM

                                 1. COMMUNICATION IS CRITICAL                                • it prepares and issues all notices for
                                                                                                meetings, minutes, newsletters, e-mail
                                 • keep residents informed of the day-to-
                                                                                                blasts
                                    day events, as well as reminders and
                                    scheduling for large projects via e-mail                 • a dedicated Board working together as a
                                    blasts or flyers                                            team makes the tasks less daunting
                                 • provide minutes and financials via e-mail
                                    and provide in hard copy form in a binder                3. EDUCATION IS A MUST
                                 • periodically (quarterly) prepare a                       •take the CCI courses and seminars to keep
                                    seasonal newsletter which includes board                  abreast of the latest information
                                    reports, friendly reminders, welcome                     • read the CCI Condo News
                                    new residents/bid fond farewell to those
                                    moving, notes of congratulations and                     4. ACCESSIBILITY AND TIMELY
                                    sympathy, up coming activities and dates,
                                    photos of previous events, book reports,                     REPLIES
                                    trips, jokes, recipes, etc. welcome new                  • expect to be contacted via e-mails, phone
                                    residents                                                   calls, letters or in person
                                                                                             • respond as quickly as possible to
                                 2. T IME AND ENERGY IS VERY                                   residents' questions, concerns and
                                     BENEFICIAL                                                 inquiries keeping them "in the loop"
                                 • the Board is the "manager" and it                        • an open door policy and ongoing
                                    manages the condominium                                     communication is essential for a healthy
                                 • it prepares the budget                                     environment within the community.
                                 • it manages all of the daily tasks
                                                                                             5. M
                                                                                                 EET AS A BOARD ON A
                                 • it monitors and supervises regular
                                    maintenance of the buildings, landscaping                   REGULAR BASIS - EVERY TWO TO
                                    and snow removal, sanitation, safety,                       THREE WEEKS
                                    security, and pool, hot tub, sauna,                      • be prepared to meet more frequently -
                                    exercise room maintenance (if provided)                     project dependent
                                 • the board does all of the "leg" work for
                                    small projects; works with an engineer on                6. U SE YOUR PROFESSIONALS
                                    major projects                                              - LAWYERS, ENGINEERS,
                                 • the board prepares bids for small projects                  ACCOUNTANTS
                                    and supervises the work being done
                                                                                             • ask questions
                                 • it prepares and issues Status Certificates

       28       www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
____

7. G OVERNANCE IS AN UNDERLING FACTOR                    Carole Booth is a director for the GHC. Carole regularly
     TO A SMOOTH RUNNING CORPORATION                       assists with the seminars and courses as one of the
                                                           friendly faces at the registration table. She also helps
• enforce the rules the same for everyone
                                                           gather material, review content, and assist with the
• treat everyone equally to maintain a fair               preparation of the CondoNews.
   atmosphere
• as a Board sign a confidentiality form

8. D
    UE DILIGENCE IS ABSOLUTELY
   NECESSARY
• be sure to know, understand and follow the
                                                                             MARIA DESFORGES, RCM, ACCI
   Condominium Act                                                                          President
• when in doubt, ask for advice

                                                               125 FOREST AVENUE                  TEL: 905-527-5445 ext 302
10. ENVIRONMENT IS VERY IMPORTANT                              HAMILTON, ONTARIO L8N 1X7         TOLL FREE: 1-877-527-5445
                                                                                                         FAX: 905-527-3633
• foster a welcoming, caring community and
                                                                                                        maria@jwcondo.com
   remember that you all live there together and are                                            jandwcondo-management.com
   all part of the same community

   SV_CondoLaw_Campaign_Outline.indd 1                                                                       2/6/2017 11:51:51 AM
                                                       2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS          29
WATER COSTS
                              KEEP  RISING.
                              submeter and save.
                              ELECTRICITY | WATER | GAS | THERMAL

         www.prioritymeter.com                            sales@prioritymeter.com   1-866-836-3837

30   www.cci-ghc.ca • www.cci-grc.ca. | Golden Horseshoe & Grand River Chapters
Mark Willis-O’Connor
                             Lawyer, McCarter Grespan Beynon Weir LLP

Ten Things to Know About the

                                                                                                                HOT TOPIC
New Legislation
1. THE NEW LEGISLATION                          oversee board training. The Condominium
                                                Management Regulatory Authority of
The new legislation is Bill 106, Protecting     Ontario (the “CMRAO”) administers the
Condominium Owners Act, 2015. This              mandatory condominium management
legislation: (a) amends the Condominium         licensing program, enforces educational
Act, 1998 and other Acts with respect           and training requirements, and manages a
to condominiums; and (b) creates the            licensee complaints process.
Condominium Management Services Act,
2015.                                           5. RETURNS AND ASSESSMENTS

2. WHEN CHANGES COME INTO FORCE                 Effective January 1, 2018, condominiums
                                                will have to file applicable returns (initial
Only some of the legislation is currently       return, turnover return, annual return,
in force. Many Condominium Act,                 and transitional return) and notices of
1998, amendments came into force on             change (e.g. a change in directors) with
November 1, 2017, or will come into force       the Condominium Registrar. The Registrar
on January 1 and February 1, 2018. For          will maintain an electronic database of the
some amendments, no date has been set           information it receives.
for them to come into force. Most of the
Condominium Management Services Act,            Condominiums are required to register with
2015, came into force on November 1,            the CAO and pay the first assessment fee
2017, and the rest will come into force on      by February 28, 2018. The fee is based on
February 1, 2018.                               $1 per month for each voting unit (e.g. not
                                                parking and locker units).
3. PRESCRIBED FORMS
The Ministry of Government and Consumer
Services has posted 15 mandatory forms          6. DIRECTORS’ DISCLOSURE AND
to the Ontario land registry documents          TRAINING
website.
                                                Disclosure obligations apply to candidates
4. CAO AND CMRAO                                for election and all sitting directors. The
                                                regulations list different statements which,
The Condominium Authority of Ontario (the       if the statements apply, candidates must
“CAO”) will develop a registry of all Ontario   disclose before the election and directors
condominiums,        provide    educational     must disclose by a deadline during their
resources, assist in dispute resolution, and    term. Candidates who fail to make required

                                                   2018 PROFESSIONAL & BUSINESS PARTNERS DIRECTORY| CondoNEWS      31
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