Protection to stay productive - Verizon Protect Business Total Mobile Protection Multi-Device for Business
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Protection to stay productive Verizon Protect Business Total Mobile Protection Multi-Device for Business See inside for Other Device Protection Options for business customers. Not applicable to New York (NY) business customers. For device protection options available to NY business customers, see the NY Total Mobile Protection for Business brochure. For consumer device protection options, see the Verizon Mobile Protect brochure.
In business, there's no time for downtime That’s why we offer same-day delivery and setup for select smartphones with access to 24/7 security tools and premium Tech Coach expert support. That’s protection built right. Our most comprehensive options are: Verizon Protect Business Perfect for those businesses that would prefer to cover a single business line with an eligible smartphone on their account. Total Mobile Protection Multi-Device (TMP MD) for Business A better option for businesses that want to protect 3 or more lines on their business account (up to a maximum of 49) with more flexible coverage. Verizon offers other device protection options; see the Other Device Protection Options panel for a full list of options and important coverage details.
Summary of key terms Other Device Protection Options
Total Equipment Coverage (TEC)3
and conditions Loss, theft, damage and post-warranty
malfunctions. TEC is a combination of two
Verizon Protect Business (single-device coverage) consists of Coverage
products, each of which is available separately:
the following products (each of which is available separately): WPP and EW.
Wireless Phone Protection (WPP),1 Verizon Extended Warranty
and Business Tech Coach Security. Total Mobile Protection Monthly Charge
for Business (single or multi-device coverage) consists of the Tier 1 Smartphones
following products (each of which is available separately): $11.40
and Watches
Wireless Phone Protection (WPP),1 Verizon Extended Warranty
Tier 2 Smartphones
and Tech Coach.
and Watches, Tablets $8.40
and Basic Phones
Verizon Protect Business
Wireless Phone Protection (WPP) Insurance
Loss, theft, damage and post-warranty
Coverage1 Coverage Loss, theft and damage
malfunctions
Monthly Charge2 Monthly Charge
Single Device Tier 1 Smartphones
$7.25
Tier 1 Smartphones $20 and Watches
and Watches* Tier 2 Smartphones
Total Mobile Protection (TMP) for Business and Watches, Tablets $4.25
and Basic Phones
Loss, theft, damage and post-warranty
Coverage1 WPP
malfunctions $19/$129/$189/$229/$249 (depending on
Replacement
Monthly Charge2 device type)
Deductibles
Single Device $29 (available for select smartphones and
Tier 1 Smartphones $16 Cracked Screen subject to parts availability)
and Watches* Repair4 Deductible
$19 for TMP MD for Business
Tier 2 Smartphones and Verizon Extended Warranty (EW)5
Watches, Tablets and $13
Basic Phones* Unlimited repairs and replacement devices
provided for post-warranty malfunctions.
Multi-Device $49 / 3-10 line account** Coverage Includes battery replacements for eligible
For accounts with 3-49 lines $149 / 11-24 line account** battery malfunctions (for select smartphones
with eligible devices $299 / 25-49 line account** and subject to parts availability).
Insurance Claims Limits (WPP) in 12 months (excluding Monthly Charge $4.15
cracked screen repair claims, which are unlimited) $49 (replacement fee applicability determined
Device claim maximum – $400 or $3,000, depending on device. Extended Warranty at point of claim based on device type)
Fee
Single Device 3 $0 for repairs
3-10 line account: 6 shared claims in Tech Coach
12 months and 3 registered lines Premium expert tech support for your device
11-24 line account: 22 shared claims and connecting it to virtually anything else.
Multi-Device (MD) Coverage
in 12 months and 11 registered lines All devices on TMP and TMP MD for Business
25-49 line account: 50 shared claims accounts have access to Tech Coach.
in 12 months and 25 registered lines Monthly Charge $4.60
All applicable taxes and surcharges extra.
*For information about your smartphone model tier, see the “Deductible Amounts” table in this
document, go to phoneclaim.com/Verizon or call 1.888.881.2622. ³ TEC is not available in Florida (FL) or for FL customers.
**Regardless of device type. 4
Select smartphones that only have a cracked front screen are eligible; damage beyond that is
¹ Lost, stolen or damaged device replacements are provided by Wireless Phone Protection not eligible for cracked screen repair. Damage to phone housings, back glass, LCDs, or other
(WPP), which is insurance coverage underwritten in Georgia by LM General Insurance damaged components beyond front glass results in ineligibility. Subject to parts availability,
Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in New in select locations, which are subject to change at any time. Availability of same-day repair
Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other depends on criteria such as claim approval time and technician availability. Repairs are
states by Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company performed by an Asurion-certified technician and come with a 12-month warranty. Visit
affiliates. In Florida, WPP includes coverage for post-warranty malfunctions (device phoneclaim.com/verizon to check current device eligibility. Eligibility for cracked screen repair
replacement deductible and claim limit apply). Asurion Insurance Services, Inc. (in California, will be determined at time of claim approval.
Agent License #0B35141; in Iowa, Agent License #1001000131), is the Agent and provides 5
Repair provided under Verizon's Extended Warranty is available for select smartphones,
the claims servicing under this program. in select locations, subject to parts and technician availability. Eligibility for repair will be
² The monthly charge for Verizon Protect Business and Total Mobile Protection includes the determined at the point of Extended Warranty claim. If a repair option is not available for your
cost of insurance provided in the program. For customers who elect insurance coverage, the model smartphone, you will be offered a replacement device and the Extended Warranty
monthly insurance premium may include fees payable to Verizon and/or Asurion. Monthly $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or
charge per device and deductible depend on device model/type. See phoneclaim.com/verizon for Florida customers. In Florida, extended warranty coverage is provided by the insurance
for a complete list of devices with applicable pricing and deductible tiers. All applicable taxes program (device replacement deductible and claim limit apply). This benefit is provided by
and surcharges extra. Verizon Extended Warranty.
Verizon TechTeam coverage applies to devices you have registered for coverage). If you change
Covers virtually all technology in your office
devices, your deductible or premium could change. Please see the sample
Coverage with access for all employees (Verizon and list of devices in this brochure. Device Protection coverage follows the mobile
non-Verizon customers) for an additional fee. number and active line.
Monthly Charge See back cover for details. Binding Arbitration: WHILE WE TRY TO RESOLVE DISPUTES, THE
Business Tech Coach Security INSURANCE POLICY CONTAINS A MANDATORY BINDING ARBITRATION
Includes Verizon Mobile Device Management
PROVISION THAT REQUIRES THE SUBMISSION OF ALL DISPUTES
(MDM) and Lookout for Small Business. Plus, (EXCEPT WHERE EXPRESS STATE EXEMPTIONS ARE PROVIDED) TO
Coverage
24/7 access to Tech Coach experts via live ARBITRATION IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN
chat for device support, Verizon MDM, and SECTION G.1. OF THE POLICY.
Lookout for Small Business onboarding and
support via My Business. Insurance Exclusions and Limitations: Coverage contains limitations and
Monthly Charge $8.60
exclusions including: loss or damage caused by governmental authority;
nuclear hazard; war; delay or loss of use; electrical and mechanical
Additional Information breakdown; dishonest or criminal acts; obsolescence; recall or design defect;
Device Protection automatically renews each cosmetic damage; covered under warranty; late claims; programming; repair
month unless canceled, and is billed directly work; virus; voluntary parting; intentional loss or damage; pollution; fees or
Cancellation Policy to your wireless account. You can cancel your
charges; failure to mitigate; and vermin. See terms and conditions for full list
coverage at any time and receive a prorated
refund of your monthly fee. of exclusions and limitations.
Claims may be fulfilled with new, refurbished, Non-Return Fee: If you receive a replacement device, your original device
Replacement Devices
or remanufactured equipment and may be the must be returned to us (unless it has been lost or stolen) using the prepaid
same model or another model of like kind shipping label provided with your replacement device. Under the insurance
and quality. program, a Non-Return Fee based on the cost of the claim to Liberty
Insurance Underwriters Inc. may be charged for your failure to return your
Important information original device. Under the Verizon Wireless Extended Warranty, a Non-Return
For approved claims, a repair or replacement device will be provided at Fee of up to the full retail price of the replacement device may be charged
our discretion. for your failure to return your original device.
Replacement Devices: It is our goal to provide you with a replacement For Residents of California, Indiana, Maryland and Illinois: Consumer
device that is the same color and has the same features, but this cannot hotlines in your state for the California Department of Insurance is
be guaranteed. If the same make and model you claim is not available, a 1.800.927.HELP (4357); for the State of Indiana Department of Insurance
similar make and model will be substituted. Your replacement device could is 1.800.622.4461; and for the Maryland Department of Insurance
be new, refurbished, or remanufactured and may contain original or non- is 1.800.492.6116. The Illinois Department of Insurance can be
original replacement parts. You may also receive standard accessories contacted by mail at 320 W. Washington St., Springfield, IL 62767, by
with lost or stolen claims. phone at 1.877.527.9431 or online at https://mc.insurance.illinois.gov/
messagecenter.nsf (online form) or https://insurance.illinois.gov/Complaints/
Covered Accessories: The following accessories are covered at the time PropertyCasualtyComplaintForm.pdf (printable format).
of loss: one standard battery (attached to the wireless device at the time
of loss) and one standard home charger. In addition to the foregoing, the For Washington Residents Only, we may change the insurance terms
following accessories are covered for wearable devices: one standard and conditions with at least 30 days’ notice and we may only cancel for the
wristband (attached to device at time of loss) of like kind and quality to the following reasons and notice: (i) 15 days for fraud or material misrepresentation
band received at the time of purchase (not to include bands purchased in obtaining coverage or the presentation of a claim; (ii) 10 days for
separate from the watch). nonpayment; (iii) immediately for no longer having active service with Verizon or
exhausting your aggregate claim limit; or (iv) 30 days based on a determination
Optional Insurance Coverage: You don’t need to purchase insurance by Verizon or the Agent that the program should no longer be offered. We will
coverage to activate your Verizon service. not increase the premium or deductible or restrict coverage more than once in
Duplication of Coverage: You may already have coverage under your any 6 month period but will provide to each Washington policy holder a 30-day
homeowners insurance or other means. advance written notice of any premium or deductible increase.
Sales Representative Qualifications: Unless otherwise licensed, Verizon
sales representatives are not qualified or authorized to evaluate the
adequacy of your existing insurance coverages. To view the full Program Terms
Electronic Communications: If you have provided or in the future provide and Conditions, you may do one
your email or other electronic address to Verizon, then Asurion or its of the following before you enroll:
partners involved in administering this program may send you program 1. Scan QR code
Terms and Conditions and legal notices through electronic means. These 2. View and download online
communications will be sent to the last electronic address Verizon has on at asurion.com/legal/verizon
file, unless prohibited by state law. If an email address is not provided, this 3. Ask your sales representative, or
information will be mailed to you. 4. Call 1.800.256.4646
Covered Property: Your coverage applies to the device being used on We will also provide you the full Terms and Conditions
your mobile number (for TMP for Business and TMP MD for Business, after enrollment.
Protection,
maintenance
and more
Both Verizon Protect Business and
Total Mobile Protection for Business provide
coverage for loss, theft, damage (including
liquid) and post-warranty malfunctions.
Same-day delivery, Unlimited laptop health checkups
activation and setup Keep laptops in shape with PC tune-ups,
Get your replacement smartphone diagnostics to identify issues, and expert
the same day you need it.1 help removing viruses at a convenient
repair location near you.4
Unlimited same-day
cracked screen repair Unlimited device refresh
Get your screen fixed as soon as the same Enjoy longer device life with deep
day for only $29, each time you need it. And cleanings and unlimited, expert-led
for those with Total Mobile Protection Multi- diagnostics designed to optimize speed,
Device for Business, each repair is just $19.2 performance and battery life.5
Battery replacement Save time on new device purchases
Get help fast at a Verizon Get same-day delivery, activation and
Authorized Repair Facility.3 setup when you order new devices on
Verizon.com.6 Coming Fall 2021.
The above benefits are available for select 24/7 access to Tech Coach experts
smartphones, subject to parts/inventory availability. Get premium support whenever you need
it, wherever you need it – now available
from eligible smart home speakers.
¹ Available for approved insurance claims in select locations, which are subject to change at any time,
contingent on certain criteria, including claim approval time, customer location, and technician availability.
Select smartphones, subject to inventory availability. Eligibility determined at time of claim approval.
Replacement device could be new or refurbished. This benefit is provided by Wireless Phone Protection. 4
Available in select uBreakiFix locations and for select laptops, which are subject to change at any time.
² Smartphones that only have a cracked front screen are eligible; damage beyond a front cracked Laptop health checkups are limited to diagnostic exams only, and do not include troubleshooting,
screen is not eligible for cracked screen repair. Available in select locations, which are subject to triage, repair or replacement services. Anti-virus software installation, scanning and virus removal (if
change at any time. Availability of same-day repair depends on criteria such as claim approval time applicable) will also be provided.
and technician availability. Repairs are performed by an Asurion-certified technician and come with 5
Device performance checks and device sanitization are only available in select uBreakiFix locations,
a 12-month warranty. Visit phoneclaim.com/verizon to check current device eligibility. Eligibility which are subject to change at any time. Availability of refresh services are for most smartphones
determined at time of insurance claim approval. This benefit is provided by Wireless Phone Protection. and tablets and is contingent on certain criteria, including device type and technician availability.
³ Repair provided under Verizon Wireless Extended Warranty is available for select smartphones, in These services are diagnostic only, and do not include troubleshooting, triage, repair or replacement
select locations, subject to parts and technician availability. If a repair option is not available, you will services. Select refresh services may be available as web-based services.
be offered a replacement device and the Extended Warranty replacement fee will be waived. Eligibility 6
New device same-day delivery and setup is available in select locations and for select devices, which
for repair will be determined at the point of claim. Extended Warranty is not available in Florida or are subject to change at any time. Availability of delivery and setup applies to devices newly purchased
for Florida customers. In Florida, Extended Warranty coverage is provided by the insurance program on verizon.com, is presented at the time of device purchase, and is contingent on certain criteria,
(device replacement deductible and claim limit apply). including device purchase time, device availability, customer location, and technician availability.
Total Mobile Protection Cracked
screen
Multi-Device repairs just
for Business
$
19 ea *
One plan for multiple lines. How multi-device coverage works:
So many ways to get peace of mind.
With 3-10 eligible lines on your account, you’ll
3-10 get 6 shared claims for 3 registered lines.
Protect, support and secure multiple With 11-24 eligible lines, you’ll get 22 shared
devices on your account. 11-24 claims for 11 registered lines.
With 25-49 eligible lines, you’ll get 50 shared
In addition to the benefits of Total Mobile Protection, 25-49 claims for 25 registered lines.
get 24/7/365 tech support for all lines on your
business account. You decide which lines on your account to
register for coverage, and when, by filing a
claim on those lines.
After 12 months claim-free on a line, that
Unlimited cracked screen repairs don’t count toward your registration will automatically reopen and
claims, but do register a line on your account. Post-warranty be available to be used with another line on
claims also register a line on your account. the account.
Business Tech Coach Signing up for a plan is easy
Security – included only with
You are eligible to enroll in device protection within
Verizon Protect Business the first 30 days of device activation or upgrade.
Three ways to join:
In addition to 24/7 access to Tech Coach • See your Verizon sales representative today
experts, customers with Verizon Protect • Visit verizon.com/tmp
Business get: • Call Asurion at 1.800.256.4646
Verizon Mobile Device
Management (MDM)
Manage device permissions and device
configuration, and assign business policies
to employees and work groups remotely.
Lookout for Small Business
• Mobile threat defense helps address
risk and mitigates device-related
phishing, web and content threats.
• Wi-Fi security offers notifications when
your device attempts to connect to an
unsecured Wi-Fi network.
Plus, includes access to technical support
experts via live chat for onboarding, setup,
and troubleshooting of issues relating to
Verizon MDM, mobile threat defense and
Wi-Fi security via My Business. DEVICE PURCHASE DATE:
FINAL ENROLLMENT DEADLINE:
FULL RETAIL PRICE:
Insurance coverage is effective upon enrollment of an eligible
device that has been activated on Verizon Wireless service and for
which usage (text, data, calls) has been logged on the customer’s
Verizon Wireless account unless such usage has been logged on a
different wireless device immediately prior to the time of loss.
Smartphones with Multiple SIM Capabilities: Verizon's device
protection options that include WPP now offer single-device coverage
for devices with multiple-SIM capability. Now separately enrolled
mobile numbers, each with an active Verizon Wireless Account, may be
covered with device protection on the same mobile device. For Verizon
Multi-Device options that include WPP, coverage extends to mobile
numbers on the same mobile device that: (1) have an active Verizon
Wireless Account; and (2) are eligible for coverage as a registered
line. With MD coverage, when one mobile number on an eligible device
with multiple-SIM capability no longer has active service, coverage can
continue on that eligible device if a separate enrolled mobile number is
still in use on that same mobile device. For a MD customer, a customer
can file claims on two or more separate SIMs for coverage, provided
that the SIMs are not in the same device at the time of loss; these
covered SIMs will require separate line registrations.
File a claim online Deductible amounts
If you damage a device or it goes missing, get help The deductible schedule may change from time to time, as
fast. Just head over to your online claims portal to some devices may be moved to a different tier during the
term of enrollment.
get started:
Replacement deductibles for select devices:
vzw.com/deviceprotection
Tier 1 Smartphones and Watches
or log in to your My Business account
$19 No devices at this time
Apple® Watch Series 5 GPS + Cellular 40mm (Aluminum Case), Apple® Watch
Series 4 GPS + Cellular 40mm (Aluminum Case), Apple® Watch SE (GPS +
Or give us a call: Cellular), Apple® iPhone® 5s, Apple® iPhone® 6, Apple® iPhone® 6s, Apple® iPhone®
7 (32 GB, 128 GB), Apple® iPhone® 8 (64 GB, 128 GB), Apple® iPhone® SE (2016),
Loss, theft or damage: 1.888.881.2622 $129 Apple® iPhone® SE (2020) (64 GB, 128 GB), Apple® Watch Series 3 GPS + Cellular
(Aluminum Case), Google Pixel 3A, Google Pixel 3A XL, Kyocera DuraForce Pro 2,
While traveling internationally: 1.615.647.3364 Samsung Gear S3, Motorola MOTO Z2 Play, Motorola MOTO Z3, Motorola MOTO
Z4, Motorola ONE 5G UW, Samsung Galaxy A50, Samsung Galaxy A51 (4G LTE),
Samsung Galaxy Watch, Samsung Galaxy Watch Active2
Post-warranty malfunctions Apple® Watch Series 5 GPS + Cellular 44mm (Aluminum Case), Apple® iPhone® 6
or battery replacement: 1.800.922.0204 Plus, Apple® iPhone® 6s Plus, Apple® iPhone® 7 (256 GB), Apple® iPhone® 7 Plus
(32 GB, 128 GB), Apple® iPhone® 8 (256 GB), Apple® iPhone® 8 Plus (64 GB, 128
For Florida customers: 1.888.881.2622 GB), Apple® iPhone® SE (2020) (256 GB), Apple® Watch Series 4 GPS + Cellular
$189 44mm (Aluminum Case), Apple® Watch Series 6 GPS + Cellular (Aluminum Case),
Google Pixel 2 (64 GB), Google Pixel (32 GB), Google Pixel 4A (5G), Google Pixel XL
(32 GB), LG G5, LG G6, LG G7 ThinQ, LG V20, LG Velvet 5G, Motorola Droid Turbo 2,
Motorola Moto Z2 Force, Samsung Galaxy A51 (5G), Samsung Galaxy S7, Samsung
Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S9
Apple® iPhone® 7 Plus (256 GB), Apple® iPhone® 8 Plus (256 GB), Apple® iPhone®
X, Apple® iPhone® XR, Apple® iPhone® XS (64 GB, 256 GB), Apple® iPhone® XS
Max (64 GB), Apple® iPhone® 11, Apple® iPhone® 11 Pro (64 GB, 256 GB), Apple®
iPhone® 11 Pro Max (64 GB), Apple® iPhone® 12 Mini, Apple® iPhone® 12, Apple®
iPhone® 12 Pro (128 GB, 256 GB), Apple® iPhone® 12 Pro Max (128 GB), Google
Pixel 2 XL, Google Pixel 3, Google Pixel 3 XL, Google Pixel 4, Google Pixel 4 XL,
$229 Google Pixel 5, LG G8 ThinQ, LG V40 ThinQ, LG V60 ThinQ, Motorola Edge Plus,
Samsung Galaxy A71 (5G), Samsung Note 10 (256 GB), Samsung Note 10+ (256
GB), Samsung Note 9, Samsung Note 20, Samsung Galaxy S10 (4G LTE), Samsung
Galaxy S10+ (128 GB), Samsung Galaxy S10e, Samsung Galaxy S20, Samsung
Galaxy S20 Fan Edition, Samsung Galaxy S21, Samsung Galaxy S8+, Samsung
Galaxy S9+, Samsung Galaxy S10 5G (256 GB)
Apple® iPhone® XS (512 GB), Apple® iPhone® XS Max (256 GB, 512 GB), Apple®
iPhone® 11 Pro (512 GB), Apple® iPhone® 11 Pro Max (256 GB, 512 GB), Apple®
iPhone® 12 Pro (512 GB), Apple® iPhone® 12 Pro Max (256 GB, 512 GB), Samsung
$249 Galaxy Z Fold2, Samsung Galaxy S10+ (512 GB), Samsung Galaxy S20+ 5G (128
GB), Samsung Galaxy S20 Ultra 5G (128 GB), Samsung Galaxy S21 Ultra 5G (128
GB), Samsung Note 10+ 5G (256 GB), Samsung Note 20 Ultra 5G
Tier 2 Smartphones and Watches, Tablets and Basic Phones
Samsung Galaxy A10e, Samsung Galaxy J3 V, Samsung Galaxy J7 V, Kyocera Dura
XV LTE, Jetpack MiFi6620L, Jetpack MHS900L, Jetpack MiFi8800L, Samsung
$19 Galaxy A20, LG K20 V, Motorola MOTO G7 Power, Gizmo Watch, Samsung Galaxy
Tab A 8.0" (2019), Samsung Galaxy Tab A 8.4", Samsung Galaxy Tab E 8.0",
Samsung Galaxy Tab E, Ellipsis 8 Tablet
Apple® iPad® 10.2" (32 GB) (2019, 2020), Apple® iPad® (32 GB) (2017), Apple® iPad®
$129 9.7" (32 GB) (2018), Samsung Galaxy Tab S5e 10.5", Samsung Galaxy Tab A 10.5"
Apple® iPad® 9.7" (128 GB) (2018), Apple® iPad® 10.2" (128 GB) (2019, 2020),
$189 Apple® iPad® (128 GB) (2017), Apple® iPad® Air (16 GB, 32 GB) (2013, 2014),
NOTE: Contact Verizon immediately at 1.800.922.0204 to suspend Apple® iPad® Mini (16 GB, 64 GB), Samsung Galaxy Tab 4 (64 GB)
your wireless service if your device is lost or stolen. Apple® iPad® Pro 11", Apple® iPad® Pro 12.9", Apple® iPad® Pro 10.5", Apple®
If you bring your own device: (1) it may not be eligible for cracked $229 iPad® Pro 9.7", Apple® iPad® Mini (128 GB), Apple® iPad® Air (64 GB) (2020), Apple®
iPad® Air (128 GB, 256 GB), Samsung Galaxy Tab S6
screen repair; (2) it may not be eligible for protection (even on multi-
$249 No devices at this time
device coverage); (3) it may not be eligible for extended warranty; (4)
coverage needs to be on the correct line at the time of loss, and (5)
coverage follows the MDN, not the device. Cracked Screen Repair
NOTE: Repair is available on select smartphones, subject to parts availability. To
All claims must be made within 90 days of incident. $29 check availability, go to phoneclaim.com/verizon.
Fraud: Any person who, knowingly and with intent to injure, defraud
or deceive any insurer, files a statement of claim or an application
All deductibles are non-refundable, and per approved claim.
containing any false, incomplete or misleading information is guilty of
If you don’t see your device, go to phoneclaim.com/verizon or call 1.888.881.2622.
insurance fraud. In Florida, such conduct is a felony of the third degree.
$69 deductible tier does not apply to any device models at this time but may be used in the future.
Questions regarding this program should be directed to Liberty
DROID is a trademark of Lucasfilm Ltd. and its related companies. Used under license. Apple,
Insurance Underwriters Inc.’s licensed agent, Asurion Insurance Apple logo, iPad and iPhone are trademarks of Apple Inc., registered in the U.S. and other
Services, Inc. at 1.888.881.2622. Once your eligibility is verified, the countries. All other trademarks, service marks and product brands that appear herein are the
monthly fee will be added to your wireless bill. property of their respective owners.Get TechTeam
today
Keeping your business running smoothly is your main priority,
and upgrading your Tech Coach to TechTeam can better
support your business tech needs. Flexible multi-device
protection and TechTeam whole office IT support helps your
business maintain productivity.
Business-focused end-to-end support
• Covers the technology in your office: printer, laptop, desktop,
wireless router, point-of-sale system, etc.
• Supports the software you use to collaborate, communicate,
and grow your business
• Access for all employees (Verizon and non-Verizon customers)
On-demand, 24/7 expert support
• Online and ready to help 24/7/365
• Unlimited access to support sessions
• Connect in seconds through call or chat
• Highly trained, live experts to meet business needs
Enroll your business account by visiting your local store,
speaking with your account representative, calling us at
1.800.922.0204, or logging in to My Business.
For TechTeam, the monthly charge is $54 (3-10 line account),
$120 (11-24 line account) or $250 (25-49 line account). For
TechTeam + TMP MD for Business, the monthly charge is $103
(3-10 line account), $269 (11-24 line account) or $549 (25-49
line account).
To view TechTeam Terms of Service, visit
www.verizonwireless.com/support/techteam-legal
Who is Asurion?
The device protection and support services of Verizon
Protect Business and Total Mobile Protection Multi-Device
for Business are offered in conjunction with Asurion, a trusted
provider for total tech protection, support and more.
For more than 20 years, Asurion has helped over 300
million people unlock the power of their technology, making
their lives easier and their tech a lot more amazing.
*2020 Asurion Data, based on overall customer satisfaction survey data from 2013-2020
BIZBRONW0722
VZW-655113-21 • MKT68121Wireless Communications Equipment
Coverage Insurance Policy By: in Georgia,
LM General Insurance Company, in
Indiana, Indiana Insurance Company,
in New Jersey, Liberty Mutual
Mid-Atlantic Insurance Company, and
in all other states, Liberty Insurance
Underwriters Inc., or one of its insurance
company affiliates.
10 EQUIPMENT COVERAGE INSURANCE 11WIRELESS COMMUNICATIONS EQUIPMENT (2) Account Based Coverage provides coverage
for Covered Property in use on the mobile
COVERAGE INSURANCE POLICY numbers that (1) are active on the Additional
Insured’s enrolled account for wireless
Various provisions in the policy restrict coverage. Read the
communication service with the Wireless
entire policy carefully to determine rights, duties and what is
and is not covered. Service Provider; and (2) have been registered
for coverage by the Additional Insured as
The words “we,” “us” and “our” refer to the insurer providing described in Section A.2. below.
coverage, in Georgia: LM General Insurance Company, in When an enrolled mobile number is removed
Indiana: Indiana Insurance Company, in New Jersey: Liberty from the Additional Insured’s account with the
Mutual Mid-Atlantic Insurance Company, and in all other states: Wireless Service Provider, coverage ceases
Liberty Insurance Underwriters Inc., or one of its insurance immediately for any Covered Property associated
company affiliates. with that mobile number, unless the Covered
The terms “you” and “your” mean, as the context requires, the Property has multiple-SIM capability and is also
First Named Insured or any Additional Insured or both. in use on a separate enrolled mobile number.
The word “Agent” refers to Asurion Insurance Services, Inc. 2. Covered Property
The term “Authorized Service Center” means the service center Covered Property means only the mobile wireless
providing repair and replacement services on our behalf. communications equipment as follows:
The term “Wireless Service Provider” means Verizon Wireless, a. If you have subscribed to Line Based Coverage:
who is the First Named Insured, providing the Covered Property. Covered Property means the wireless device owned
by you for which: 1) the unique identification number
(International Mobile Equipment Identity (IMEI)),
A. COVERAGE
Electronic Serial Number (ESN), or Mobile Equipment
In exchange for premium paid when due, we agree to provide ID (MEID) of such wireless device is reflected in
the coverage as stated in the policy on a month to month the records of the Wireless Service Provider at the
basis, provided that any covered damage or loss to the Covered time your coverage initially became effective; and 2)
Property is sustained while your coverage is in effect. for which outgoing airtime usage has been logged
1. Who Is Covered with the Wireless Service Provider on the account
after coverage became effective; unless you have
a. First Named Insured logged outgoing airtime on a different wireless phone
The First Named Insured is Verizon Wireless for its immediately prior to the time of loss, in which case
interest in Covered Property. such wireless device becomes the Covered Property
b. Additional Insureds so long as: i) such wireless device is owned by you
The First Named Insured has the right to request and you provide us proof of ownership and ii) airtime
Additional Insured status for a customer for his usage was logged on such device on the account
or her interest in the Covered Property which he, with the Wireless Service Provider immediately prior
she or it owns (references herein to “Insured” to the time of loss.
refer collectively to “First Named Insured” and b. If you have subscribed to Account Based
“Additional Insured”). Requests for coverage for Coverage: When you enroll in Account Based
Additional Insureds are subject to our approval. Coverage for Small / Medium Business, you receive
(1) Line Based Coverage provides coverage the number of coverage slots (i.e., enrolled mobile
for Covered Property in use on a specific numbers) that corresponds to the number of mobile
enrolled mobile number active on the account numbers on your account, as indicated in the chart in
for wireless communication service with the section C.3. (“Limits of Liability”), each of which can
Wireless Service Provider. be registered to one mobile number in use on your
For devices with multiple-SIM capability, account with the Wireless Service Provider. To register
two (2) separate enrolled mobile numbers one of your mobile numbers to an available coverage
that are active on the account for wireless slot, you must register it with Asurion.
communication service with the Wireless When you register a mobile number on an enrolled
Service Provider may be in use on the same account under an available coverage slot, the device
Covered Property. in use on the registered mobile number becomes
12 EQUIPMENT COVERAGE INSURANCE EQUIPMENT COVERAGE INSURANCE 13Covered Property so long as the device: a) is owned 5. Covered Causes of Loss
by you; b) the device’s unique identification number Covered Causes of Loss means risks of being lost,
(International Mobile Equipment Identity (IMEI), stolen or directly damaged, except as limited or excluded
Electronic Serial Number (ESN), or Mobile Equipment elsewhere in the policy.
ID (MEID)) is reflected in the records of the Wireless In the State of Florida, the above paragraph A.5. is
Service Provider; and c) outgoing airtime usage replaced in its entirety by the following:
has been logged by the device with the Wireless
Service Provider on your account after your account 5. Covered Causes of Loss
was enrolled in Account Based Coverage for Small / Covered Causes of Loss means risks of mechanical
Medium Business. If you change the device in use in or electrical breakdown or being lost, stolen or
a coverage slot, the new device becomes the Covered directly damaged, except as limited or excluded
Property in place of the previous device so long as the elsewhere in the policy.
requirements of this paragraph are met. Devices that 6. Property Not Covered
have been registered in a coverage slot, will remain Covered Property does not include:
in that slot for 12 months from the date of loss for
Covered Property associated with that mobile number. a. Contraband or property in the course of illegal
transportation or trade.
You may only register for the number of devices
shown in the coverage slots column of the Limits b. Data, meaning information input to, stored on, or
Chart for the coverage tier for which you are enrolled processed by the Covered Property. This includes
(see the chart in Section C.3. (“Limits of Liability”)). If documents, databases, messages, licenses, contact
you fill all of your available coverage slots, the Agent information, passwords, books, games, magazines,
will contact you to discuss your options. Adding or photos, videos, ringtones, music, and maps.
removing mobile numbers to or from your account c. Proprietary electronic devices included with
may change your total number of available coverage automobile systems and any motor vehicle or
slots and your monthly premium. Please review watercraft original or after-market equipment or
the Verizon Device Protection Business Program accessories, whether or not permanently installed,
brochure or contact Asurion or the Wireless Service including any antenna or wiring.
Provider regarding your coverage or eligible mobile d. Property that has been entrusted to (including
number registration. property in-transit) others for any service, repair
c. The following applies to both Line Based or replacement, other than the Authorized Service
Coverage and Account Based Coverage: Center or its designee.
Covered Property includes an accessory used with e. Nonstandard Software, meaning software other
the Covered Property at the time of loss, specifically: than Standard Software. “Standard Software”
one (1) standard battery (attached to wireless device means the operating system pre-loaded on or
at time of loss); and one (1) standard home charger. included as standard with the Covered Property
In addition to the foregoing, accessories used with from the manufacturer.
connected wearable devices that are Covered
Property at the time of loss, include: one (1) standard f. Wireless Equipment whose unique identification
wrist band (attached to the device at the time of loss) number (including serial number, ESN, MEID, IMEI
of like kind and quality to the band received at time of or similar unique identification number) has been
purchase (not to include bands purchased separately altered, defaced or removed.
from the watch). g. Nonstandard External Media, meaning physical
3. Coverage Period objects on which data can be stored but which
Coverage is provided for the policy period shown in the are not integrated components of the Covered
Declarations subject to Section G.4.b. Property required for it to function. This includes
data cards, memory cards, external hard drives,
4. Coverage Territory and flash drives. Nonstandard External Media does
We insure the Covered Property wherever it is located in not include Standard External Media. “Standard
the world. External Media” means physical objects on which
We may require any claims occurring outside the data can be stored and that came standard in the
United States or its territories to be processed in the original packaging with the Covered Property from
United States. the manufacturer but which are not integrated
14 EQUIPMENT COVERAGE INSURANCE EQUIPMENT COVERAGE INSURANCE 15components of the Covered Property required for it an interest in the Covered Property for any purpose,
to function. whether acting alone or in collusion with others.
h. Any property you lease, rent or hold for others. 7. Obsolescence
i. Any other equipment or accessories not described as Obsolescence or depreciation.
Covered Property. 8. Recall or Design Defect
j. Batteries (unless otherwise covered as a (a) Manufacturer’s recall; or
covered accessory when part of a loss to
other Covered Property). (b) Error or omission in design, programming or
system configuration.
In the State of Florida, the above paragraph A.6.j. is
deleted in its entirety. 9. Cosmetic Damage
Cosmetic damage, however caused, that does not affect
B. EXCLUSIONS the manufacturer’s intended use. This includes:
This insurance does not apply to loss or damage identified (a) Cracking, marring, or scratching.
in any of the following or directly or indirectly caused by or (b) Change in color or other change in the exterior finish.
resulting from any of the following: (c) Expansion or contraction.
1. Governmental Authority 10. Covered Under Warranty
Seizure or destruction of property by order of Loss or damage that is covered under the
governmental authority. manufacturer’s warranty. In the event we have
knowledge of a prior malfunction, proof of repair may be
2. Nuclear Hazard
required before coverage for future claims is applicable.
Nuclear reaction or radiation, or radioactive contamination,
however caused. If physical loss or damage by fire 11. Late Claims
ensues, we will pay only for such ensuing loss or damage. Claims not reported as required by Section E.3. of
the policy.
3. War
(a) War, including undeclared or civil war; 12. Programming, Repair Work
Programming, cleaning, adjusting, repairing, modifying,
(b) Warlike action by a military force; or
installing, servicing, maintaining, or performing any other
(c) Insurrection, rebellion, revolution, usurped power or work upon Covered Property.
action taken by governmental authority in hindering or
defending against any of these. 13. Virus
Such loss or damage is excluded regardless of any other Computer virus or any other malicious code or similar
cause or event that contributes concurrently or in any instruction that:
sequence to the loss or damage. (a) Disrupts the normal operation of the Covered
4. Delay, Loss of Use Property; or
Indirect or consequential loss or damage, including (b) Results in destruction of or unsuitability of data or
loss of use, interruption of business, loss of programs stored in the Covered Property.
service, loss of market, loss of time, loss of profits, 14. Voluntary Parting
inconvenience or delay in repairing or replacing lost or Voluntarily parting with Covered Property by an Insured
damaged Covered Property. or by any person entrusted with Covered Property,
5. Electrical and Mechanical Breakdown whether or not induced to do so by any fraudulent
Failure of Covered Property to operate due to a faulty scheme, trick, device or false pretense.
part or workmanship or normal wear and tear when 15. Intentional Loss or Damage
operated according to the manufacturer’s instructions. Abuse, intentional acts, or use of the Covered Property
The above paragraph B.5. is deleted in Florida and in a manner inconsistent with the use for which it was
not replaced. designed, intended, or advised by the manufacturer or
6. Dishonest or Criminal Acts that would void the manufacturer’s warranty.
Dishonest, fraudulent or criminal acts by you, any 16. Pollution
authorized user of the Covered Property, anyone you The discharge, dispersal, seepage, migration or
entrust with the Covered Property, or anyone else with escape of pollutants. Pollutants means any solid, liquid,
16 EQUIPMENT COVERAGE INSURANCE EQUIPMENT COVERAGE INSURANCE 17gaseous, or thermal irritant or contaminant including to three (3) losses for mechanical or electrical
smoke, vapor, soot, fumes, acid, alkalis, chemicals, breakdown or being lost, stolen or directly damaged,
artificially produced electric fields, magnetic field, and unlimited cracked screen losses in any
electromagnetic field, sound waves, microwaves, and consecutive 12 month time period, including losses
all artificially produced ionizing or non-ionizing radiation incurred during any prior consecutive policy period.
and/or waste. Waste includes materials to be recycled, When this limit is exhausted, coverage will cease
reconditioned or reclaimed. immediately and we will notify the Additional Insured
that coverage has ceased and no future premiums
17. Fees or Charges
are due.
Any fees or charges assessed by Verizon Wireless,
whether the charges incurred are legitimate or fraudulent. 3. When Account Based Coverage is chosen by the
Additional Insured, the maximum number of losses in
18. Failure to Mitigate any consecutive 12 month time period, including losses
Failure to do what is reasonably necessary to minimize incurred during any prior consecutive policy period,
the loss and to protect the Covered Property from any for each Additional Insured’s account is limited to the
further loss. applicable aggregate limit as shown below and unlimited
19. Vermin cracked screen losses:
Insects, rodents, or other vermin.
Coverage Tiers
Available
based on Total Shared
C. LIMITS OF INSURANCE Coverage
Enrolled Mobile Claims
1. The most we will spend in any one occurrence to repair Slots
Numbers
or replace Covered Property is either:
3-10 3 6
Limit of Applies to Covered Property
Insurance in Schedule
11-24 11 22
$400 None
25-49 25 50
A, B, C, D, E, F, G, H, I, J, K, L, M, N,
The applicable Aggregate Limit is determined based
O, P, Q, R, S, T, U, V, W, X, Y, Z, AA,
on the total number of enrolled mobile numbers on an
BB, CC, DD, EE, FF, GG, HH, II, JJ, KK,
$3,000 Additional Insured’s account with the Wireless Service
LL, MM, NN, OO, PP, QQ, RR, SS, TT,
Provider at the time coverage for the Additional Insured
UU, VV, WW, XX, YY, ZZ, AAA, BBB,
begins. If during the coverage period, the Additional
CCC, DDD, EEE, FFF, JJJ, KKK, LLL
Insured adds or removes enrolled mobile numbers
from their account with the Wireless Service Provider,
This Limit of Insurance applies separately to each claim. the Aggregate Limit will automatically adjust after
2. When Line Based Coverage is chosen by the Additional completion of each covered claim based on the total
Insured, each Additional Insured is limited to three (3) number of enrolled mobile numbers on their account
losses for lost, stolen or directly damaged, and unlimited immediately after completion of the claim. If the number
cracked screen in any consecutive 12 month time period, of losses in the prior 12 month time period equals or
including losses incurred during any prior consecutive exceeds the Aggregate Limit applicable after completion
policy period. When this limit is exhausted, coverage of the claim, coverage will cease immediately.
will cease immediately and we will notify the Additional When this limit is exhausted, we will notify the
Insured that coverage has ceased and no future Additional Insured that coverage has ceased and no
premiums are due. future premiums are due.
In the State of Florida, the above paragraph C.2. is
replaced in its entirety by the following:
2. When Line Based Coverage is chosen by the
Additional Insured, each Additional Insured is limited
18 EQUIPMENT COVERAGE INSURANCE EQUIPMENT COVERAGE INSURANCE 19D. DEDUCTIBLE a. The Covered Property, including make and
The Deductible is as follows: model, wireless number, if applicable, and unique
identification number (such as serial number,
ESN, MEID, IMEI or similar unique identification
Applies to Covered Property number); and
Deductible
in Schedule b. How, when and where the loss or damage occurred.
4. Protect
A, F, S, X, BB, GG, KK, PP, TT, YY, Take all reasonable steps to protect the Covered
$19
CCC, HHH
Property from further damage.
$29 LLL 5. Permit Inspection
Permit us or our Agent to inspect the damaged
B, G, T, Y, CC, HH, LL, QQ, UU, ZZ, property. If we request to evaluate your equipment
$129 failure prior to completion of your claim, we may require
DDD, III
you to take the Covered Property to a specified location
C, H, U, Z, DD, II, MM, RR, VV, AAA, in your area, or send it to the Agent or Authorized
$189
EEE, JJJ Service Center at our expense.
D, I, V, AA, EE, JJ, NN, SS, WW, BBB, 6. Statement Under Oath
$229
FFF, KKK If requested by us or our Agent, submit to questioning
under oath about a claim or other matter relating to the
$249 E, W, FF, OO, XX, GGG policy. In such event, the answers must be signed and
may be recorded.
This deductible is non-refundable and is payable at the 7. Proof of Loss and Ownership
time a loss is approved by the Agent. This Deductible will If required, provide:
apply to each filed and approved covered claim, and does
not reduce the Limit of Insurance. Only an Insured may a. Proof of ownership, such as a bill of sale, receipt,
pay the Deductible. proof of purchase or warranty exchange.
b. A signed, sworn proof of loss or damage containing
E. INSURED’S DUTIES IN EVENT OF LOSS TO INSURED’S the information we or our Agent request to settle the
COVERED PROPERTY claim. We may require this statement to be notarized,
for which you may incur a nominal fee.
In the event of loss or damage to Covered Property, the
Insured presenting the claim must cooperate with us and c. A copy of government-issued photo identification.
see that the following are done: d. Other records and documents that may be
reasonably requested.
1. Suspend Wireless Service These records must be provided within 30 days after our
Suspend your wireless communication service, if request for the documentation.
applicable, as soon as possible if the Covered Property
is lost or stolen. 8. Return of Damaged and/or Malfunctioning
Covered Property
2. Notify Police The Additional Insured is required to return the
If a claim involves a violation of law or any loss of damaged property including, if coverage is provided
possession, notify the police and obtain a police under the policy, property that suffered mechanical
report or case number, the police station phone and electrical breakdown, to the Authorized Service
number, and the officer’s name and badge number Center or other designated location. If the replacement
taking the report. If requested, provide a copy of equipment is sent to you, you will be provided a
the police report to Asurion Insurance Services, Inc. prepaid shipping label and envelope in which to return
within 30 days of request. the damaged property.
3. Notify Agent, Give Description Disposal of the damaged Covered Property other
Notify the Asurion Insurance Services, Inc. within 90 than by returning it to the Authorized Service Center,
days of the time of loss. or other location designated by us, requires the prior
Give a complete description of: consent of us or our Agent.
20 EQUIPMENT COVERAGE INSURANCE EQUIPMENT COVERAGE INSURANCE 21If the damaged Covered Property is not returned as G. ADDITIONAL CONDITIONS
directed within 15 days of the receipt of the replacement
equipment, a Non-Return Fee as applicable to the model 1. Arbitration Agreement
of Covered Property, not to exceed three hundred dollars Please read this Arbitration Agreement carefully.
($300) may be charged to the Additional Insured. It affects your rights. Most of your concerns about
the policy can be addressed simply by contacting us
Any recovery of lost or stolen property will accrue
at 1.888.881.2622. In the unlikely event we cannot
entirely to our benefit.
resolve any disputes, including any claims under the
9. Take Delivery policy, that you or we may have, YOU AND WE AGREE
We may make available to you the approved replacement TO RESOLVE THOSE DISPUTES THROUGH EITHER
equipment for pick up at your Wireless Service Provider. BINDING ARBITRATION OR SMALL CLAIMS COURT
We may also ship the approved replacement equipment INSTEAD OF THROUGH COURTS OF GENERAL
through our Authorized Service Center directly to you JURISDICTION. YOU AND WE AGREE THAT ANY
within the United States for which you must be available ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL
to take delivery of the replacement equipment within 30 BASIS ONLY. YOU AND WE AGREE TO WAIVE THE
days of claim authorization. If you are not available at the RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE
time you agree to take delivery, you may be required to IN CLASS ARBITRATIONS AND CLASS ACTIONS.
pay the costs of reshipping your replacement equipment. Arbitration is more informal than a lawsuit in court.
Arbitration uses a neutral arbitrator instead of a judge or
F. OUR DUTIES IN EVENT OF LOSS jury. It has more limited discovery than in court and is
subject to limited review by courts. Arbitrators can award
1. When We Repair or Replace the same damages and relief that a court can award.
If a claim is made, we or Asurion Insurance Services, For the purpose of this Arbitration Agreement, references
Inc. will notify the Insured of Asurion Insurance to “we,” “us” and “our” includes Liberty Insurance
Services, Inc.’s assessment of the claim within 10 days Underwriters Inc., our Agent, the First Named Insured and
after we or Asurion Insurance Services, Inc. receives all their respective parents, subsidiaries, affiliates, agents,
the information requested from the Insured presenting employees, successors and assigns. The policy evidences
the claim. a transaction in interstate commerce, and thus the Federal
Repair or replacement of the lost or damaged Covered Arbitration Act governs the interpretation and enforcement
Property will be done within 30 days after the Insured, of this Arbitration Agreement. This Arbitration Agreement
or his or her designee has complied with all the terms of shall survive the termination of the policy.
the policy, and we have agreed with the Insured about This Arbitration Agreement is intended to be interpreted
the repair or replacement. broadly, and it includes any dispute: (1) arising out of
Devices with multi-SIM capability can have multiple or relating in any way to the policy or to the relationship
mobile telephone numbers for wireless communication between You and Us, whether based in contract, tort,
services with the Wireless Service Provider on a single statute, fraud, misrepresentation or otherwise; (2) that
device. If the Covered Property has multiple-SIM arose either before this Arbitration Agreement or policy
capability, and you have more than two (2) enrolled was entered into by you and us or that arises after this
mobile numbers in use on the Covered Property at the Arbitration Agreement or policy is terminated; and (3)
time of loss, you are eligible for only one (1) repair or that currently is the subject of a purported class action
replacement on one (1) enrolled mobile number in use litigation in which you are not a member of a certified
on the Covered Property at the time of loss. class. Notwithstanding the foregoing, this Arbitration
2. Our Options Agreement does not preclude you from bringing an
At our option, we or the Authorized Service Center may individual action in small claims court or from informing
repair the Covered Property with substitute parts or any federal, state or local agencies or entities of your
provide substitute equipment that: dispute. Such agencies or entities may be able to seek
relief on your behalf.
a. Is of like kind, quality and functionality;
If you or we intend to seek arbitration you and we must
b. Is either new, refurbished or remanufactured, and first send to the other a written Notice of Claim (“Notice”)
may contain original or non-original manufacturer by certified mail. Your Notice to us should be addressed
parts; and to: Legal Department, P.O. Box 110656, Nashville, TN
c. May be a different brand, model or color. 37222. The Notice must describe the dispute and state
22 EQUIPMENT COVERAGE INSURANCE EQUIPMENT COVERAGE INSURANCE 23the specific relief sought. If you and we do not resolve the arbitrator may resolve any disputes regarding attorney’s
dispute within 30 days of receipt of the Notice, you or we fees and expenses either during the arbitration hearings
may initiate an arbitration proceeding with the American or, upon request, within 14 days of the arbitrator’s
Arbitration Association (“AAA”). You can obtain the forms written decision. While the right to the attorney’s fees
necessary to initiate an arbitration proceeding by visiting and expenses discussed above is in addition to any right
www.adr.org or by calling 1-800-778-7879. After we you may have under applicable law, neither you nor your
receive notice that you have commenced arbitration, we attorney may recover duplicate awards of attorney’s fees
will reimburse you for payment of any filing fee to the and expenses. Although we may have the right under
AAA. If you are unable to pay a required filing fee, we applicable law to recover attorney’s fees and expenses
will pay it if you send a written request by certified mail from you if we prevail in the arbitration, we hereby waive
to: Legal Department, P.O. Box 110656, Nashville, TN the right to do so.
37222. The arbitration shall be administered by the AAA To the extent either declaratory or injunctive relief is
in accordance with the Commercial Arbitration Rules and sought in the arbitration, such relief can be awarded only
the Supplementary Procedures for Consumer Related to the extent necessary to provide the relief warranted
Disputes (the “Arbitration Rules”) in effect at the time the by a party’s individual claim. YOU AND WE AGREE
arbitration is initiated and as modified by this Arbitration THAT EACH MAY BRING CLAIMS AGAINST THE
Agreement. You can obtain a copy of the Arbitration Rules OTHER ONLY IN AN INDIVIDUAL CAPACITY AND
by visiting www.adr.org or by calling 1-800-778-7879. NOT AS A PLAINTIFF OR CLASS MEMBER IN
The arbitrator appointed by the AAA to decide the dispute ANY PURPORTED CLASS OR REPRESENTATIVE
is bound by the terms of this Arbitration Agreement. PROCEEDING. Unless you and we agree otherwise, the
All issues are for the arbitrator to decide, including the arbitrator may not consolidate the dispute of another
scope of this Arbitration Agreement, with the exception person with your or our dispute and may not preside over
that issues relating to the enforceability of this Arbitration any form of a representative or class proceeding. If this
Agreement may be decided by a court. Unless you and we specific provision of this Arbitration Agreement is found
agree otherwise, any arbitration hearings will take place in to be unenforceable, then the entirety of this Arbitration
the county or parish of your billing address. If your dispute Agreement shall be null and void.
is for $10,000 or less, you may choose to conduct the 2. Claim Authorization and Loss Payment
arbitration hearings either by submitting documents to the We or Asurion Insurance Services, Inc. has the right to
arbitrator or by appearing before the arbitrator in person settle the loss with the Insured or his or her designee.
or by telephone. If your dispute is for more than $10,000,
the right to arbitration hearings will be determined by No claims will be accepted unless authorized by Asurion
the Arbitration Rules. We will pay all filing, administration Insurance Services, Inc.
and arbitrator fees for any arbitration initiated pursuant to All repairs and replacements must be made by the
this Arbitration Agreement, unless your dispute is found Authorized Service Center, unless we or our Agent gives
by the arbitrator to have been frivolous or brought for an the Insured other specific directions. In no event will
improper purpose under Federal Rule of Civil Procedure Insureds be entitled to reimbursement for any out-of-
11(b). In that case, the payment of such fees shall be pocket expenses.
governed by the Arbitration Rules. 3. Cancellation
At the conclusion of the arbitration hearings, the a. How An Additional Insured Cancels
arbitrator shall issue a written decision which includes an An Additional Insured may cancel the coverage
explanation of the facts and law upon which the decision provided by notifying the Agent or First Named
is based. If the arbitrator finds in your favor and issues a Insured who will advise the Agent.
damages award that is greater than the value of the last
settlement offer made by us or if we made no settlement b. How We Cancel
offer and the arbitrator awards you any damages, we We may cancel the policy or change the terms and
will: (1) pay you the amount of the damages award or conditions only upon providing the First Named
$7,500, whichever is greater; and (2) pay your attorney, Insured and Additional Insured with at least thirty
if any, twice the amount of the attorney’s fees and the (30) days’ notice or other period as required by law
actual amount of any expenses reasonably incurred when unless we cancel for the following reasons:
pursuing your dispute in arbitration. You and we agree (1) We may cancel an Additional Insured under the
not to disclose any settlement offers to the arbitrator until policy upon fifteen (15) days’ notice or other
after the arbitrator has issued the written decision. The period as required by law for discovery of fraud or
24 EQUIPMENT COVERAGE INSURANCE EQUIPMENT COVERAGE INSURANCE 25You can also read
