Protection to stay productive - Verizon Protect Business Total Mobile Protection Multi-Device for Business

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Protection to stay productive - Verizon Protect Business Total Mobile Protection Multi-Device for Business
Protection to
stay productive
Verizon Protect Business
Total Mobile Protection
Multi-Device for Business

See inside for Other Device Protection Options for business customers.
Not applicable to New York (NY) business customers. For device
protection options available to NY business customers, see the NY
Total Mobile Protection for Business brochure. For consumer device
protection options, see the Verizon Mobile Protect brochure.
Protection to stay productive - Verizon Protect Business Total Mobile Protection Multi-Device for Business
In business,
there's no time
for downtime
That’s why we offer same-day delivery and
setup for select smartphones with access
to 24/7 security tools and premium Tech
Coach expert support. That’s protection
built right.

Our most comprehensive options are:

Verizon Protect Business
Perfect for those businesses that would
prefer to cover a single business line with
an eligible smartphone on their account.

Total Mobile Protection Multi-Device
(TMP MD) for Business
A better option for businesses that want to
protect 3 or more lines on their business
account (up to a maximum of 49) with more
flexible coverage.

Verizon offers other device protection options; see the Other Device
Protection Options panel for a full list of options and important
coverage details.
Protection to stay productive - Verizon Protect Business Total Mobile Protection Multi-Device for Business
Summary of key terms                                                                                   Other Device Protection Options
                                                                                                       Total Equipment Coverage (TEC)3
and conditions                                                                                                                               Loss, theft, damage and post-warranty
                                                                                                                                             malfunctions. TEC is a combination of two
Verizon Protect Business (single-device coverage) consists of                                          Coverage
                                                                                                                                             products, each of which is available separately:
the following products (each of which is available separately):                                                                              WPP and EW.
Wireless Phone Protection (WPP),1 Verizon Extended Warranty
and Business Tech Coach Security. Total Mobile Protection                                              Monthly Charge
for Business (single or multi-device coverage) consists of the                                         Tier 1 Smartphones
following products (each of which is available separately):                                                                                  $11.40
                                                                                                       and Watches
Wireless Phone Protection (WPP),1 Verizon Extended Warranty
                                                                                                       Tier 2 Smartphones
and Tech Coach.
                                                                                                       and Watches, Tablets                  $8.40
                                                                                                       and Basic Phones
 Verizon Protect Business
                                                                                                       Wireless Phone Protection (WPP) Insurance
                                                 Loss, theft, damage and post-warranty
 Coverage1                                                                                             Coverage                              Loss, theft and damage
                                                 malfunctions
 Monthly Charge2                                                                                       Monthly Charge
 Single Device                                                                                         Tier 1 Smartphones
                                                                                                                                             $7.25
 Tier 1 Smartphones                              $20                                                   and Watches
 and Watches*                                                                                          Tier 2 Smartphones
 Total Mobile Protection (TMP) for Business                                                            and Watches, Tablets                  $4.25
                                                                                                       and Basic Phones
                                                 Loss, theft, damage and post-warranty
 Coverage1                                                                                             WPP
                                                 malfunctions                                                                                $19/$129/$189/$229/$249 (depending on
                                                                                                       Replacement
 Monthly Charge2                                                                                                                             device type)
                                                                                                       Deductibles
 Single Device                                                                                                                               $29 (available for select smartphones and
 Tier 1 Smartphones                              $16                                                   Cracked Screen                        subject to parts availability)
 and Watches*                                                                                          Repair4 Deductible
                                                                                                                                             $19 for TMP MD for Business
 Tier 2 Smartphones and                                                                                Verizon Extended Warranty (EW)5
 Watches, Tablets and                            $13
 Basic Phones*                                                                                                                               Unlimited repairs and replacement devices
                                                                                                                                             provided for post-warranty malfunctions.
 Multi-Device                 $49 / 3-10 line account**                                                Coverage                              Includes battery replacements for eligible
 For accounts with 3-49 lines $149 / 11-24 line account**                                                                                    battery malfunctions (for select smartphones
 with eligible devices        $299 / 25-49 line account**                                                                                    and subject to parts availability).
 Insurance Claims Limits (WPP) in 12 months (excluding                                                 Monthly Charge                        $4.15
 cracked screen repair claims, which are unlimited)                                                                                          $49 (replacement fee applicability determined
 Device claim maximum – $400 or $3,000, depending on device.                                           Extended Warranty                     at point of claim based on device type)
                                                                                                       Fee
 Single Device                                   3                                                                                           $0 for repairs
                                                 3-10 line account: 6 shared claims in                 Tech Coach
                                                 12 months and 3 registered lines                                                            Premium expert tech support for your device
                                                 11-24 line account: 22 shared claims                                                        and connecting it to virtually anything else.
 Multi-Device (MD)                                                                                     Coverage
                                                 in 12 months and 11 registered lines                                                        All devices on TMP and TMP MD for Business
                                                 25-49 line account: 50 shared claims                                                        accounts have access to Tech Coach.
                                                 in 12 months and 25 registered lines                  Monthly Charge                        $4.60
All applicable taxes and surcharges extra.
*For information about your smartphone model tier, see the “Deductible Amounts” table in this
 document, go to phoneclaim.com/Verizon or call 1.888.881.2622.                                       ³ TEC is not available in Florida (FL) or for FL customers.
**Regardless of device type.                                                                          4
                                                                                                        Select smartphones that only have a cracked front screen are eligible; damage beyond that is
¹ Lost, stolen or damaged device replacements are provided by Wireless Phone Protection                 not eligible for cracked screen repair. Damage to phone housings, back glass, LCDs, or other
  (WPP), which is insurance coverage underwritten in Georgia by LM General Insurance                    damaged components beyond front glass results in ineligibility. Subject to parts availability,
  Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in New                    in select locations, which are subject to change at any time. Availability of same-day repair
  Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other                depends on criteria such as claim approval time and technician availability. Repairs are
  states by Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company            performed by an Asurion-certified technician and come with a 12-month warranty. Visit
  affiliates. In Florida, WPP includes coverage for post-warranty malfunctions (device                  phoneclaim.com/verizon to check current device eligibility. Eligibility for cracked screen repair
  replacement deductible and claim limit apply). Asurion Insurance Services, Inc. (in California,       will be determined at time of claim approval.
  Agent License #0B35141; in Iowa, Agent License #1001000131), is the Agent and provides              5
                                                                                                        Repair provided under Verizon's Extended Warranty is available for select smartphones,
  the claims servicing under this program.                                                              in select locations, subject to parts and technician availability. Eligibility for repair will be
² The monthly charge for Verizon Protect Business and Total Mobile Protection includes the              determined at the point of Extended Warranty claim. If a repair option is not available for your
  cost of insurance provided in the program. For customers who elect insurance coverage, the            model smartphone, you will be offered a replacement device and the Extended Warranty
  monthly insurance premium may include fees payable to Verizon and/or Asurion. Monthly                 $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or
  charge per device and deductible depend on device model/type. See phoneclaim.com/verizon              for Florida customers. In Florida, extended warranty coverage is provided by the insurance
  for a complete list of devices with applicable pricing and deductible tiers. All applicable taxes     program (device replacement deductible and claim limit apply). This benefit is provided by
  and surcharges extra.                                                                                 Verizon Extended Warranty.
Protection to stay productive - Verizon Protect Business Total Mobile Protection Multi-Device for Business
Verizon TechTeam                                                                 coverage applies to devices you have registered for coverage). If you change
                              Covers virtually all technology in your office
                                                                                  devices, your deductible or premium could change. Please see the sample
 Coverage                     with access for all employees (Verizon and          list of devices in this brochure. Device Protection coverage follows the mobile
                              non-Verizon customers) for an additional fee.       number and active line.
 Monthly Charge               See back cover for details.                         Binding Arbitration: WHILE WE TRY TO RESOLVE DISPUTES, THE
 Business Tech Coach Security                                                     INSURANCE POLICY CONTAINS A MANDATORY BINDING ARBITRATION
                              Includes Verizon Mobile Device Management
                                                                                  PROVISION THAT REQUIRES THE SUBMISSION OF ALL DISPUTES
                              (MDM) and Lookout for Small Business. Plus,         (EXCEPT WHERE EXPRESS STATE EXEMPTIONS ARE PROVIDED) TO
 Coverage
                              24/7 access to Tech Coach experts via live          ARBITRATION IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN
                              chat for device support, Verizon MDM, and           SECTION G.1. OF THE POLICY.
                              Lookout for Small Business onboarding and
                              support via My Business.                            Insurance Exclusions and Limitations: Coverage contains limitations and
 Monthly Charge               $8.60
                                                                                  exclusions including: loss or damage caused by governmental authority;
                                                                                  nuclear hazard; war; delay or loss of use; electrical and mechanical
 Additional Information                                                           breakdown; dishonest or criminal acts; obsolescence; recall or design defect;
                              Device Protection automatically renews each         cosmetic damage; covered under warranty; late claims; programming; repair
                              month unless canceled, and is billed directly       work; virus; voluntary parting; intentional loss or damage; pollution; fees or
 Cancellation Policy          to your wireless account. You can cancel your
                                                                                  charges; failure to mitigate; and vermin. See terms and conditions for full list
                              coverage at any time and receive a prorated
                              refund of your monthly fee.                         of exclusions and limitations.
                              Claims may be fulfilled with new, refurbished,      Non-Return Fee: If you receive a replacement device, your original device
 Replacement Devices
                              or remanufactured equipment and may be the          must be returned to us (unless it has been lost or stolen) using the prepaid
                              same model or another model of like kind            shipping label provided with your replacement device. Under the insurance
                              and quality.                                        program, a Non-Return Fee based on the cost of the claim to Liberty
                                                                                  Insurance Underwriters Inc. may be charged for your failure to return your
Important information                                                             original device. Under the Verizon Wireless Extended Warranty, a Non-Return
For approved claims, a repair or replacement device will be provided at           Fee of up to the full retail price of the replacement device may be charged
our discretion.                                                                   for your failure to return your original device.
Replacement Devices: It is our goal to provide you with a replacement             For Residents of California, Indiana, Maryland and Illinois: Consumer
device that is the same color and has the same features, but this cannot          hotlines in your state for the California Department of Insurance is
be guaranteed. If the same make and model you claim is not available, a           1.800.927.HELP (4357); for the State of Indiana Department of Insurance
similar make and model will be substituted. Your replacement device could         is 1.800.622.4461; and for the Maryland Department of Insurance
be new, refurbished, or remanufactured and may contain original or non-           is 1.800.492.6116. The Illinois Department of Insurance can be
original replacement parts. You may also receive standard accessories             contacted by mail at 320 W. Washington St., Springfield, IL 62767, by
with lost or stolen claims.                                                       phone at 1.877.527.9431 or online at https://mc.insurance.illinois.gov/
                                                                                  messagecenter.nsf (online form) or https://insurance.illinois.gov/Complaints/
Covered Accessories: The following accessories are covered at the time            PropertyCasualtyComplaintForm.pdf (printable format).
of loss: one standard battery (attached to the wireless device at the time
of loss) and one standard home charger. In addition to the foregoing, the         For Washington Residents Only, we may change the insurance terms
following accessories are covered for wearable devices: one standard              and conditions with at least 30 days’ notice and we may only cancel for the
wristband (attached to device at time of loss) of like kind and quality to the    following reasons and notice: (i) 15 days for fraud or material misrepresentation
band received at the time of purchase (not to include bands purchased             in obtaining coverage or the presentation of a claim; (ii) 10 days for
separate from the watch).                                                         nonpayment; (iii) immediately for no longer having active service with Verizon or
                                                                                  exhausting your aggregate claim limit; or (iv) 30 days based on a determination
Optional Insurance Coverage: You don’t need to purchase insurance                 by Verizon or the Agent that the program should no longer be offered. We will
coverage to activate your Verizon service.                                        not increase the premium or deductible or restrict coverage more than once in
Duplication of Coverage: You may already have coverage under your                 any 6 month period but will provide to each Washington policy holder a 30-day
homeowners insurance or other means.                                              advance written notice of any premium or deductible increase.
Sales Representative Qualifications: Unless otherwise licensed, Verizon
sales representatives are not qualified or authorized to evaluate the
adequacy of your existing insurance coverages.                                           To view the full Program Terms
Electronic Communications: If you have provided or in the future provide                 and Conditions, you may do one
your email or other electronic address to Verizon, then Asurion or its                   of the following before you enroll:
partners involved in administering this program may send you program              1. Scan QR code
Terms and Conditions and legal notices through electronic means. These            2. View and download online
communications will be sent to the last electronic address Verizon has on             at asurion.com/legal/verizon
file, unless prohibited by state law. If an email address is not provided, this   3. Ask your sales representative, or
information will be mailed to you.                                                4. Call 1.800.256.4646
Covered Property: Your coverage applies to the device being used on               We will also provide you the full Terms and Conditions
your mobile number (for TMP for Business and TMP MD for Business,                 after enrollment.
Protection to stay productive - Verizon Protect Business Total Mobile Protection Multi-Device for Business
Protection,
maintenance
and more
Both Verizon Protect Business and
Total Mobile Protection for Business provide
coverage for loss, theft, damage (including
liquid) and post-warranty malfunctions.

                   Same-day delivery,                                                                                                    Unlimited laptop health checkups
                   activation and setup                                                                                                  Keep laptops in shape with PC tune-ups,
                   Get your replacement smartphone                                                                                       diagnostics to identify issues, and expert
                   the same day you need it.1                                                                                            help removing viruses at a convenient
                                                                                                                                         repair location near you.4
                   Unlimited same-day
                   cracked screen repair                                                                                                 Unlimited device refresh
                   Get your screen fixed as soon as the same                                                                             Enjoy longer device life with deep
                   day for only $29, each time you need it. And                                                                          cleanings and unlimited, expert-led
                   for those with Total Mobile Protection Multi-                                                                         diagnostics designed to optimize speed,
                   Device for Business, each repair is just $19.2                                                                        performance and battery life.5

                   Battery replacement                                                                                                   Save time on new device purchases
                   Get help fast at a Verizon                                                                                            Get same-day delivery, activation and
                   Authorized Repair Facility.3                                                                                          setup when you order new devices on
                                                                                                                                         Verizon.com.6 Coming Fall 2021.

The above benefits are available for select                                                                                              24/7 access to Tech Coach experts
smartphones, subject to parts/inventory availability.                                                                                    Get premium support whenever you need
                                                                                                                                         it, wherever you need it – now available
                                                                                                                                         from eligible smart home speakers.

¹ Available for approved insurance claims in select locations, which are subject to change at any time,
  contingent on certain criteria, including claim approval time, customer location, and technician availability.
  Select smartphones, subject to inventory availability. Eligibility determined at time of claim approval.
  Replacement device could be new or refurbished. This benefit is provided by Wireless Phone Protection.           4
                                                                                                                     Available in select uBreakiFix locations and for select laptops, which are subject to change at any time.
² Smartphones that only have a cracked front screen are eligible; damage beyond a front cracked                      Laptop health checkups are limited to diagnostic exams only, and do not include troubleshooting,
  screen is not eligible for cracked screen repair. Available in select locations, which are subject to              triage, repair or replacement services. Anti-virus software installation, scanning and virus removal (if
  change at any time. Availability of same-day repair depends on criteria such as claim approval time                applicable) will also be provided.
  and technician availability. Repairs are performed by an Asurion-certified technician and come with              5
                                                                                                                     Device performance checks and device sanitization are only available in select uBreakiFix locations,
  a 12-month warranty. Visit phoneclaim.com/verizon to check current device eligibility. Eligibility                 which are subject to change at any time. Availability of refresh services are for most smartphones
  determined at time of insurance claim approval. This benefit is provided by Wireless Phone Protection.             and tablets and is contingent on certain criteria, including device type and technician availability.
³ Repair provided under Verizon Wireless Extended Warranty is available for select smartphones, in                   These services are diagnostic only, and do not include troubleshooting, triage, repair or replacement
  select locations, subject to parts and technician availability. If a repair option is not available, you will      services. Select refresh services may be available as web-based services.
  be offered a replacement device and the Extended Warranty replacement fee will be waived. Eligibility            6
                                                                                                                     New device same-day delivery and setup is available in select locations and for select devices, which
  for repair will be determined at the point of claim. Extended Warranty is not available in Florida or              are subject to change at any time. Availability of delivery and setup applies to devices newly purchased
  for Florida customers. In Florida, Extended Warranty coverage is provided by the insurance program                 on verizon.com, is presented at the time of device purchase, and is contingent on certain criteria,
  (device replacement deductible and claim limit apply).                                                             including device purchase time, device availability, customer location, and technician availability.
Protection to stay productive - Verizon Protect Business Total Mobile Protection Multi-Device for Business
Total Mobile Protection                                                                                Cracked
                                                                                                       screen
Multi-Device                                                                                           repairs just

for Business
                                                                                                        $
                                                                                                           19 ea            *

One plan for multiple lines.                                         How multi-device coverage works:
So many ways to get peace of mind.
                                                                             With 3-10 eligible lines on your account, you’ll
                                                                      3-10   get 6 shared claims for 3 registered lines.
Protect, support and secure multiple                                         With 11-24 eligible lines, you’ll get 22 shared
devices on your account.                                             11-24   claims for 11 registered lines.

                                                                             With 25-49 eligible lines, you’ll get 50 shared
In addition to the benefits of Total Mobile Protection,              25-49   claims for 25 registered lines.
get 24/7/365 tech support for all lines on your
business account.                                                            You decide which lines on your account to
                                                                             register for coverage, and when, by filing a
                                                                             claim on those lines.

                                                                             After 12 months claim-free on a line, that
     Unlimited cracked screen repairs don’t count toward your                registration will automatically reopen and
     claims, but do register a line on your account. Post-warranty           be available to be used with another line on
     claims also register a line on your account.                            the account.
Protection to stay productive - Verizon Protect Business Total Mobile Protection Multi-Device for Business
Business Tech Coach                                   Signing up for a plan is easy
Security – included only with
                                                      You are eligible to enroll in device protection within
Verizon Protect Business                              the first 30 days of device activation or upgrade.
                                                      Three ways to join:
In addition to 24/7 access to Tech Coach              • See your Verizon sales representative today
experts, customers with Verizon Protect               • Visit verizon.com/tmp
Business get:                                         • Call Asurion at 1.800.256.4646

       Verizon Mobile Device
       Management (MDM)
       Manage device permissions and device
       configuration, and assign business policies
       to employees and work groups remotely.

       Lookout for Small Business
       • Mobile threat defense helps address
         risk and mitigates device-related
         phishing, web and content threats.
       • Wi-Fi security offers notifications when
         your device attempts to connect to an
         unsecured Wi-Fi network.
       Plus, includes access to technical support
       experts via live chat for onboarding, setup,
       and troubleshooting of issues relating to
       Verizon MDM, mobile threat defense and
       Wi-Fi security via My Business.                  DEVICE PURCHASE DATE:

                                                        FINAL ENROLLMENT DEADLINE:

                                                        FULL RETAIL PRICE:

                                                      Insurance coverage is effective upon enrollment of an eligible
                                                      device that has been activated on Verizon Wireless service and for
                                                      which usage (text, data, calls) has been logged on the customer’s
                                                      Verizon Wireless account unless such usage has been logged on a
                                                      different wireless device immediately prior to the time of loss.
                                                      Smartphones with Multiple SIM Capabilities: Verizon's device
                                                      protection options that include WPP now offer single-device coverage
                                                      for devices with multiple-SIM capability. Now separately enrolled
                                                      mobile numbers, each with an active Verizon Wireless Account, may be
                                                      covered with device protection on the same mobile device. For Verizon
                                                      Multi-Device options that include WPP, coverage extends to mobile
                                                      numbers on the same mobile device that: (1) have an active Verizon
                                                      Wireless Account; and (2) are eligible for coverage as a registered
                                                      line. With MD coverage, when one mobile number on an eligible device
                                                      with multiple-SIM capability no longer has active service, coverage can
                                                      continue on that eligible device if a separate enrolled mobile number is
                                                      still in use on that same mobile device. For a MD customer, a customer
                                                      can file claims on two or more separate SIMs for coverage, provided
                                                      that the SIMs are not in the same device at the time of loss; these
                                                      covered SIMs will require separate line registrations.
Protection to stay productive - Verizon Protect Business Total Mobile Protection Multi-Device for Business
File a claim online                                                          Deductible amounts
If you damage a device or it goes missing, get help                          The deductible schedule may change from time to time, as
fast. Just head over to your online claims portal to                         some devices may be moved to a different tier during the
                                                                             term of enrollment.
get started:
                                                                             Replacement deductibles for select devices:
vzw.com/deviceprotection
                                                                             Tier 1 Smartphones and Watches
or log in to your My Business account
                                                                             $19 No devices at this time
                                                                                          Apple® Watch Series 5 GPS + Cellular 40mm (Aluminum Case), Apple® Watch
                                                                                          Series 4 GPS + Cellular 40mm (Aluminum Case), Apple® Watch SE (GPS +
Or give us a call:                                                                        Cellular), Apple® iPhone® 5s, Apple® iPhone® 6, Apple® iPhone® 6s, Apple® iPhone®
                                                                                          7 (32 GB, 128 GB), Apple® iPhone® 8 (64 GB, 128 GB), Apple® iPhone® SE (2016),
Loss, theft or damage: 1.888.881.2622                                         $129        Apple® iPhone® SE (2020) (64 GB, 128 GB), Apple® Watch Series 3 GPS + Cellular
                                                                                          (Aluminum Case), Google Pixel 3A, Google Pixel 3A XL, Kyocera DuraForce Pro 2,
  While traveling internationally: 1.615.647.3364                                         Samsung Gear S3, Motorola MOTO Z2 Play, Motorola MOTO Z3, Motorola MOTO
                                                                                          Z4, Motorola ONE 5G UW, Samsung Galaxy A50, Samsung Galaxy A51 (4G LTE),
                                                                                          Samsung Galaxy Watch, Samsung Galaxy Watch Active2
Post-warranty malfunctions                                                                Apple® Watch Series 5 GPS + Cellular 44mm (Aluminum Case), Apple® iPhone® 6
or battery replacement: 1.800.922.0204                                                    Plus, Apple® iPhone® 6s Plus, Apple® iPhone® 7 (256 GB), Apple® iPhone® 7 Plus
                                                                                          (32 GB, 128 GB), Apple® iPhone® 8 (256 GB), Apple® iPhone® 8 Plus (64 GB, 128
  For Florida customers: 1.888.881.2622                                                   GB), Apple® iPhone® SE (2020) (256 GB), Apple® Watch Series 4 GPS + Cellular
                                                                              $189        44mm (Aluminum Case), Apple® Watch Series 6 GPS + Cellular (Aluminum Case),
                                                                                          Google Pixel 2 (64 GB), Google Pixel (32 GB), Google Pixel 4A (5G), Google Pixel XL
                                                                                          (32 GB), LG G5, LG G6, LG G7 ThinQ, LG V20, LG Velvet 5G, Motorola Droid Turbo 2,
                                                                                          Motorola Moto Z2 Force, Samsung Galaxy A51 (5G), Samsung Galaxy S7, Samsung
                                                                                          Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S9
                                                                                          Apple® iPhone® 7 Plus (256 GB), Apple® iPhone® 8 Plus (256 GB), Apple® iPhone®
                                                                                          X, Apple® iPhone® XR, Apple® iPhone® XS (64 GB, 256 GB), Apple® iPhone® XS
                                                                                          Max (64 GB), Apple® iPhone® 11, Apple® iPhone® 11 Pro (64 GB, 256 GB), Apple®
                                                                                          iPhone® 11 Pro Max (64 GB), Apple® iPhone® 12 Mini, Apple® iPhone® 12, Apple®
                                                                                          iPhone® 12 Pro (128 GB, 256 GB), Apple® iPhone® 12 Pro Max (128 GB), Google
                                                                                          Pixel 2 XL, Google Pixel 3, Google Pixel 3 XL, Google Pixel 4, Google Pixel 4 XL,
                                                                              $229        Google Pixel 5, LG G8 ThinQ, LG V40 ThinQ, LG V60 ThinQ, Motorola Edge Plus,
                                                                                          Samsung Galaxy A71 (5G), Samsung Note 10 (256 GB), Samsung Note 10+ (256
                                                                                          GB), Samsung Note 9, Samsung Note 20, Samsung Galaxy S10 (4G LTE), Samsung
                                                                                          Galaxy S10+ (128 GB), Samsung Galaxy S10e, Samsung Galaxy S20, Samsung
                                                                                          Galaxy S20 Fan Edition, Samsung Galaxy S21, Samsung Galaxy S8+, Samsung
                                                                                          Galaxy S9+, Samsung Galaxy S10 5G (256 GB)
                                                                                          Apple® iPhone® XS (512 GB), Apple® iPhone® XS Max (256 GB, 512 GB), Apple®
                                                                                          iPhone® 11 Pro (512 GB), Apple® iPhone® 11 Pro Max (256 GB, 512 GB), Apple®
                                                                                          iPhone® 12 Pro (512 GB), Apple® iPhone® 12 Pro Max (256 GB, 512 GB), Samsung
                                                                              $249        Galaxy Z Fold2, Samsung Galaxy S10+ (512 GB), Samsung Galaxy S20+ 5G (128
                                                                                          GB), Samsung Galaxy S20 Ultra 5G (128 GB), Samsung Galaxy S21 Ultra 5G (128
                                                                                          GB), Samsung Note 10+ 5G (256 GB), Samsung Note 20 Ultra 5G

                                                                             Tier 2 Smartphones and Watches, Tablets and Basic Phones
                                                                                          Samsung Galaxy A10e, Samsung Galaxy J3 V, Samsung Galaxy J7 V, Kyocera Dura
                                                                                          XV LTE, Jetpack MiFi6620L, Jetpack MHS900L, Jetpack MiFi8800L, Samsung
                                                                              $19         Galaxy A20, LG K20 V, Motorola MOTO G7 Power, Gizmo Watch, Samsung Galaxy
                                                                                          Tab A 8.0" (2019), Samsung Galaxy Tab A 8.4", Samsung Galaxy Tab E 8.0",
                                                                                          Samsung Galaxy Tab E, Ellipsis 8 Tablet
                                                                                          Apple® iPad® 10.2" (32 GB) (2019, 2020), Apple® iPad® (32 GB) (2017), Apple® iPad®
                                                                              $129        9.7" (32 GB) (2018), Samsung Galaxy Tab S5e 10.5", Samsung Galaxy Tab A 10.5"
                                                                                          Apple® iPad® 9.7" (128 GB) (2018), Apple® iPad® 10.2" (128 GB) (2019, 2020),
                                                                              $189        Apple® iPad® (128 GB) (2017), Apple® iPad® Air (16 GB, 32 GB) (2013, 2014),
NOTE: Contact Verizon immediately at 1.800.922.0204 to suspend                            Apple® iPad® Mini (16 GB, 64 GB), Samsung Galaxy Tab 4 (64 GB)
your wireless service if your device is lost or stolen.                                   Apple® iPad® Pro 11", Apple® iPad® Pro 12.9", Apple® iPad® Pro 10.5", Apple®
If you bring your own device: (1) it may not be eligible for cracked          $229        iPad® Pro 9.7", Apple® iPad® Mini (128 GB), Apple® iPad® Air (64 GB) (2020), Apple®
                                                                                          iPad® Air (128 GB, 256 GB), Samsung Galaxy Tab S6
screen repair; (2) it may not be eligible for protection (even on multi-
                                                                              $249        No devices at this time
device coverage); (3) it may not be eligible for extended warranty; (4)
coverage needs to be on the correct line at the time of loss, and (5)
coverage follows the MDN, not the device.                                    Cracked Screen Repair
                                                                                          NOTE: Repair is available on select smartphones, subject to parts availability. To
All claims must be made within 90 days of incident.                           $29         check availability, go to phoneclaim.com/verizon.
Fraud: Any person who, knowingly and with intent to injure, defraud
or deceive any insurer, files a statement of claim or an application
                                                                             All deductibles are non-refundable, and per approved claim.
containing any false, incomplete or misleading information is guilty of
                                                                             If you don’t see your device, go to phoneclaim.com/verizon or call 1.888.881.2622.
insurance fraud. In Florida, such conduct is a felony of the third degree.
                                                                             $69 deductible tier does not apply to any device models at this time but may be used in the future.
Questions regarding this program should be directed to Liberty
                                                                             DROID is a trademark of Lucasfilm Ltd. and its related companies. Used under license. Apple,
Insurance Underwriters Inc.’s licensed agent, Asurion Insurance              Apple logo, iPad and iPhone are trademarks of Apple Inc., registered in the U.S. and other
Services, Inc. at 1.888.881.2622. Once your eligibility is verified, the     countries. All other trademarks, service marks and product brands that appear herein are the
monthly fee will be added to your wireless bill.                             property of their respective owners.
Get TechTeam
                   today
Keeping your business running smoothly is your main priority,
and upgrading your Tech Coach to TechTeam can better
support your business tech needs. Flexible multi-device
protection and TechTeam whole office IT support helps your
business maintain productivity.

Business-focused end-to-end support
• Covers the technology in your office: printer, laptop, desktop,
  wireless router, point-of-sale system, etc.
• Supports the software you use to collaborate, communicate,
  and grow your business
• Access for all employees (Verizon and non-Verizon customers)

On-demand, 24/7 expert support
•   Online and ready to help 24/7/365
•   Unlimited access to support sessions
•   Connect in seconds through call or chat
•   Highly trained, live experts to meet business needs
Enroll your business account by visiting your local store,
speaking with your account representative, calling us at
1.800.922.0204, or logging in to My Business.
For TechTeam, the monthly charge is $54 (3-10 line account),
$120 (11-24 line account) or $250 (25-49 line account). For
TechTeam + TMP MD for Business, the monthly charge is $103
(3-10 line account), $269 (11-24 line account) or $549 (25-49
line account).
To view TechTeam Terms of Service, visit
www.verizonwireless.com/support/techteam-legal

Who is Asurion?
The device protection and support services of Verizon
Protect Business and Total Mobile Protection Multi-Device
for Business are offered in conjunction with Asurion, a trusted
provider for total tech protection, support and more.
For more than 20 years, Asurion has helped over 300
million people unlock the power of their technology, making
their lives easier and their tech a lot more amazing.

*2020 Asurion Data, based on overall customer satisfaction survey data from 2013-2020

                                                                                     BIZBRONW0722
                                                                         VZW-655113-21 • MKT68121
Wireless Communications Equipment
      Coverage Insurance Policy By: in Georgia,
      LM General Insurance Company, in
      Indiana, Indiana Insurance Company,
      in New Jersey, Liberty Mutual
      Mid-Atlantic Insurance Company, and
      in all other states, Liberty Insurance
      Underwriters Inc., or one of its insurance
      company affiliates.

10   EQUIPMENT COVERAGE INSURANCE                  11
WIRELESS COMMUNICATIONS EQUIPMENT                                                        (2) Account Based Coverage provides coverage
                                                                                             for Covered Property in use on the mobile
COVERAGE INSURANCE POLICY                                                                    numbers that (1) are active on the Additional
                                                                                             Insured’s enrolled account for wireless
Various provisions in the policy restrict coverage. Read the
                                                                                             communication service with the Wireless
entire policy carefully to determine rights, duties and what is
and is not covered.                                                                          Service Provider; and (2) have been registered
                                                                                             for coverage by the Additional Insured as
The words “we,” “us” and “our” refer to the insurer providing                                described in Section A.2. below.
coverage, in Georgia: LM General Insurance Company, in                                       When an enrolled mobile number is removed
Indiana: Indiana Insurance Company, in New Jersey: Liberty                                   from the Additional Insured’s account with the
Mutual Mid-Atlantic Insurance Company, and in all other states:                              Wireless Service Provider, coverage ceases
Liberty Insurance Underwriters Inc., or one of its insurance                                 immediately for any Covered Property associated
company affiliates.                                                                          with that mobile number, unless the Covered
The terms “you” and “your” mean, as the context requires, the                                Property has multiple-SIM capability and is also
First Named Insured or any Additional Insured or both.                                       in use on a separate enrolled mobile number.
The word “Agent” refers to Asurion Insurance Services, Inc.                    2. Covered Property
The term “Authorized Service Center” means the service center                     Covered Property means only the mobile wireless
providing repair and replacement services on our behalf.                          communications equipment as follows:
The term “Wireless Service Provider” means Verizon Wireless,                        a. If you have subscribed to Line Based Coverage:
who is the First Named Insured, providing the Covered Property.                        Covered Property means the wireless device owned
                                                                                       by you for which: 1) the unique identification number
                                                                                       (International Mobile Equipment Identity (IMEI)),
A. COVERAGE
                                                                                       Electronic Serial Number (ESN), or Mobile Equipment
In exchange for premium paid when due, we agree to provide                             ID (MEID) of such wireless device is reflected in
the coverage as stated in the policy on a month to month                               the records of the Wireless Service Provider at the
basis, provided that any covered damage or loss to the Covered                         time your coverage initially became effective; and 2)
Property is sustained while your coverage is in effect.                                for which outgoing airtime usage has been logged
    1. Who Is Covered                                                                  with the Wireless Service Provider on the account
                                                                                       after coverage became effective; unless you have
       a. First Named Insured                                                          logged outgoing airtime on a different wireless phone
          The First Named Insured is Verizon Wireless for its                          immediately prior to the time of loss, in which case
          interest in Covered Property.                                                such wireless device becomes the Covered Property
       b. Additional Insureds                                                          so long as: i) such wireless device is owned by you
          The First Named Insured has the right to request                             and you provide us proof of ownership and ii) airtime
          Additional Insured status for a customer for his                             usage was logged on such device on the account
          or her interest in the Covered Property which he,                            with the Wireless Service Provider immediately prior
          she or it owns (references herein to “Insured”                               to the time of loss.
          refer collectively to “First Named Insured” and                           b. If you have subscribed to Account Based
          “Additional Insured”). Requests for coverage for                             Coverage: When you enroll in Account Based
          Additional Insureds are subject to our approval.                             Coverage for Small / Medium Business, you receive
          (1) Line Based Coverage provides coverage                                    the number of coverage slots (i.e., enrolled mobile
              for Covered Property in use on a specific                                numbers) that corresponds to the number of mobile
              enrolled mobile number active on the account                             numbers on your account, as indicated in the chart in
              for wireless communication service with the                              section C.3. (“Limits of Liability”), each of which can
              Wireless Service Provider.                                               be registered to one mobile number in use on your
              For devices with multiple-SIM capability,                                account with the Wireless Service Provider. To register
              two (2) separate enrolled mobile numbers                                 one of your mobile numbers to an available coverage
              that are active on the account for wireless                              slot, you must register it with Asurion.
              communication service with the Wireless                                  When you register a mobile number on an enrolled
              Service Provider may be in use on the same                               account under an available coverage slot, the device
              Covered Property.                                                        in use on the registered mobile number becomes
12                                          EQUIPMENT COVERAGE INSURANCE   EQUIPMENT COVERAGE INSURANCE                                     13
Covered Property so long as the device: a) is owned                  5. Covered Causes of Loss
             by you; b) the device’s unique identification number                    Covered Causes of Loss means risks of being lost,
             (International Mobile Equipment Identity (IMEI),                        stolen or directly damaged, except as limited or excluded
             Electronic Serial Number (ESN), or Mobile Equipment                     elsewhere in the policy.
             ID (MEID)) is reflected in the records of the Wireless                  In the State of Florida, the above paragraph A.5. is
             Service Provider; and c) outgoing airtime usage                         replaced in its entirety by the following:
             has been logged by the device with the Wireless
             Service Provider on your account after your account                       5. Covered Causes of Loss
             was enrolled in Account Based Coverage for Small /                           Covered Causes of Loss means risks of mechanical
             Medium Business. If you change the device in use in                          or electrical breakdown or being lost, stolen or
             a coverage slot, the new device becomes the Covered                          directly damaged, except as limited or excluded
             Property in place of the previous device so long as the                      elsewhere in the policy.
             requirements of this paragraph are met. Devices that                 6. Property Not Covered
             have been registered in a coverage slot, will remain                    Covered Property does not include:
             in that slot for 12 months from the date of loss for
             Covered Property associated with that mobile number.                      a. Contraband or property in the course of illegal
                                                                                          transportation or trade.
             You may only register for the number of devices
             shown in the coverage slots column of the Limits                          b. Data, meaning information input to, stored on, or
             Chart for the coverage tier for which you are enrolled                       processed by the Covered Property. This includes
             (see the chart in Section C.3. (“Limits of Liability”)). If                  documents, databases, messages, licenses, contact
             you fill all of your available coverage slots, the Agent                     information, passwords, books, games, magazines,
             will contact you to discuss your options. Adding or                          photos, videos, ringtones, music, and maps.
             removing mobile numbers to or from your account                           c. Proprietary electronic devices included with
             may change your total number of available coverage                           automobile systems and any motor vehicle or
             slots and your monthly premium. Please review                                watercraft original or after-market equipment or
             the Verizon Device Protection Business Program                               accessories, whether or not permanently installed,
             brochure or contact Asurion or the Wireless Service                          including any antenna or wiring.
             Provider regarding your coverage or eligible mobile                       d. Property that has been entrusted to (including
             number registration.                                                         property in-transit) others for any service, repair
        c. The following applies to both Line Based                                       or replacement, other than the Authorized Service
            Coverage and Account Based Coverage:                                          Center or its designee.
            Covered Property includes an accessory used with                           e. Nonstandard Software, meaning software other
            the Covered Property at the time of loss, specifically:                       than Standard Software. “Standard Software”
            one (1) standard battery (attached to wireless device                         means the operating system pre-loaded on or
            at time of loss); and one (1) standard home charger.                          included as standard with the Covered Property
            In addition to the foregoing, accessories used with                           from the manufacturer.
            connected wearable devices that are Covered
            Property at the time of loss, include: one (1) standard                    f. Wireless Equipment whose unique identification
            wrist band (attached to the device at the time of loss)                       number (including serial number, ESN, MEID, IMEI
            of like kind and quality to the band received at time of                      or similar unique identification number) has been
            purchase (not to include bands purchased separately                           altered, defaced or removed.
            from the watch).                                                           g. Nonstandard External Media, meaning physical
     3. Coverage Period                                                                   objects on which data can be stored but which
        Coverage is provided for the policy period shown in the                           are not integrated components of the Covered
        Declarations subject to Section G.4.b.                                            Property required for it to function. This includes
                                                                                          data cards, memory cards, external hard drives,
     4. Coverage Territory                                                                and flash drives. Nonstandard External Media does
        We insure the Covered Property wherever it is located in                          not include Standard External Media. “Standard
        the world.                                                                        External Media” means physical objects on which
        We may require any claims occurring outside the                                   data can be stored and that came standard in the
        United States or its territories to be processed in the                           original packaging with the Covered Property from
        United States.                                                                    the manufacturer but which are not integrated
14                                             EQUIPMENT COVERAGE INSURANCE   EQUIPMENT COVERAGE INSURANCE                                   15
components of the Covered Property required for it                       an interest in the Covered Property for any purpose,
             to function.                                                             whether acting alone or in collusion with others.
         h. Any property you lease, rent or hold for others.                     7. Obsolescence
         i. Any other equipment or accessories not described as                     Obsolescence or depreciation.
             Covered Property.                                                   8. Recall or Design Defect
         j. Batteries (unless otherwise covered as a                                (a) Manufacturer’s recall; or
             covered accessory when part of a loss to
             other Covered Property).                                               (b) Error or omission in design, programming or
                                                                                        system configuration.
         In the State of Florida, the above paragraph A.6.j. is
         deleted in its entirety.                                                9. Cosmetic Damage
                                                                                    Cosmetic damage, however caused, that does not affect
B. EXCLUSIONS                                                                       the manufacturer’s intended use. This includes:
     This insurance does not apply to loss or damage identified                      (a) Cracking, marring, or scratching.
     in any of the following or directly or indirectly caused by or                  (b) Change in color or other change in the exterior finish.
     resulting from any of the following:                                            (c) Expansion or contraction.
     1. Governmental Authority                                                   10. Covered Under Warranty
        Seizure or destruction of property by order of                               Loss or damage that is covered under the
        governmental authority.                                                      manufacturer’s warranty. In the event we have
                                                                                     knowledge of a prior malfunction, proof of repair may be
     2. Nuclear Hazard
                                                                                     required before coverage for future claims is applicable.
        Nuclear reaction or radiation, or radioactive contamination,
        however caused. If physical loss or damage by fire                       11. Late Claims
        ensues, we will pay only for such ensuing loss or damage.                    Claims not reported as required by Section E.3. of
                                                                                     the policy.
     3. War
        (a) War, including undeclared or civil war;                              12. Programming, Repair Work
                                                                                     Programming, cleaning, adjusting, repairing, modifying,
        (b) Warlike action by a military force; or
                                                                                     installing, servicing, maintaining, or performing any other
        (c) Insurrection, rebellion, revolution, usurped power or                    work upon Covered Property.
            action taken by governmental authority in hindering or
            defending against any of these.                                      13. Virus
        Such loss or damage is excluded regardless of any other                      Computer virus or any other malicious code or similar
        cause or event that contributes concurrently or in any                       instruction that:
        sequence to the loss or damage.                                              (a) Disrupts the normal operation of the Covered
     4. Delay, Loss of Use                                                               Property; or
        Indirect or consequential loss or damage, including                          (b) Results in destruction of or unsuitability of data or
        loss of use, interruption of business, loss of                                   programs stored in the Covered Property.
        service, loss of market, loss of time, loss of profits,                  14. Voluntary Parting
        inconvenience or delay in repairing or replacing lost or                     Voluntarily parting with Covered Property by an Insured
        damaged Covered Property.                                                    or by any person entrusted with Covered Property,
     5. Electrical and Mechanical Breakdown                                          whether or not induced to do so by any fraudulent
        Failure of Covered Property to operate due to a faulty                       scheme, trick, device or false pretense.
        part or workmanship or normal wear and tear when                         15. Intentional Loss or Damage
        operated according to the manufacturer’s instructions.                       Abuse, intentional acts, or use of the Covered Property
        The above paragraph B.5. is deleted in Florida and                           in a manner inconsistent with the use for which it was
        not replaced.                                                                designed, intended, or advised by the manufacturer or
     6. Dishonest or Criminal Acts                                                   that would void the manufacturer’s warranty.
        Dishonest, fraudulent or criminal acts by you, any                       16. Pollution
        authorized user of the Covered Property, anyone you                          The discharge, dispersal, seepage, migration or
        entrust with the Covered Property, or anyone else with                       escape of pollutants. Pollutants means any solid, liquid,
16                                            EQUIPMENT COVERAGE INSURANCE   EQUIPMENT COVERAGE INSURANCE                                        17
gaseous, or thermal irritant or contaminant including                           to three (3) losses for mechanical or electrical
         smoke, vapor, soot, fumes, acid, alkalis, chemicals,                            breakdown or being lost, stolen or directly damaged,
         artificially produced electric fields, magnetic field,                          and unlimited cracked screen losses in any
         electromagnetic field, sound waves, microwaves, and                             consecutive 12 month time period, including losses
         all artificially produced ionizing or non-ionizing radiation                    incurred during any prior consecutive policy period.
         and/or waste. Waste includes materials to be recycled,                          When this limit is exhausted, coverage will cease
         reconditioned or reclaimed.                                                     immediately and we will notify the Additional Insured
                                                                                         that coverage has ceased and no future premiums
     17. Fees or Charges
                                                                                         are due.
         Any fees or charges assessed by Verizon Wireless,
         whether the charges incurred are legitimate or fraudulent.               3. When Account Based Coverage is chosen by the
                                                                                     Additional Insured, the maximum number of losses in
     18. Failure to Mitigate                                                         any consecutive 12 month time period, including losses
         Failure to do what is reasonably necessary to minimize                      incurred during any prior consecutive policy period,
         the loss and to protect the Covered Property from any                       for each Additional Insured’s account is limited to the
         further loss.                                                               applicable aggregate limit as shown below and unlimited
     19. Vermin                                                                      cracked screen losses:
         Insects, rodents, or other vermin.
                                                                                        Coverage Tiers
                                                                                                        Available
                                                                                        based on Total                        Shared
C. LIMITS OF INSURANCE                                                                                  Coverage
                                                                                        Enrolled Mobile                       Claims
     1. The most we will spend in any one occurrence to repair                                          Slots
                                                                                        Numbers
        or replace Covered Property is either:
                                                                                        3-10                 3                6
          Limit of  Applies to Covered Property
          Insurance in Schedule
                                                                                        11-24                11               22

          $400             None
                                                                                        25-49                25               50

                           A, B, C, D, E, F, G, H, I, J, K, L, M, N,
                                                                                       The applicable Aggregate Limit is determined based
                           O, P, Q, R, S, T, U, V, W, X, Y, Z, AA,
                                                                                       on the total number of enrolled mobile numbers on an
                           BB, CC, DD, EE, FF, GG, HH, II, JJ, KK,
          $3,000                                                                       Additional Insured’s account with the Wireless Service
                           LL, MM, NN, OO, PP, QQ, RR, SS, TT,
                                                                                       Provider at the time coverage for the Additional Insured
                           UU, VV, WW, XX, YY, ZZ, AAA, BBB,
                                                                                       begins. If during the coverage period, the Additional
                           CCC, DDD, EEE, FFF, JJJ, KKK, LLL
                                                                                       Insured adds or removes enrolled mobile numbers
                                                                                       from their account with the Wireless Service Provider,
         This Limit of Insurance applies separately to each claim.                     the Aggregate Limit will automatically adjust after
     2. When Line Based Coverage is chosen by the Additional                           completion of each covered claim based on the total
        Insured, each Additional Insured is limited to three (3)                       number of enrolled mobile numbers on their account
        losses for lost, stolen or directly damaged, and unlimited                     immediately after completion of the claim. If the number
        cracked screen in any consecutive 12 month time period,                        of losses in the prior 12 month time period equals or
        including losses incurred during any prior consecutive                         exceeds the Aggregate Limit applicable after completion
        policy period. When this limit is exhausted, coverage                          of the claim, coverage will cease immediately.
        will cease immediately and we will notify the Additional                       When this limit is exhausted, we will notify the
        Insured that coverage has ceased and no future                                 Additional Insured that coverage has ceased and no
        premiums are due.                                                              future premiums are due.
        In the State of Florida, the above paragraph C.2. is
        replaced in its entirety by the following:
         2. When Line Based Coverage is chosen by the
            Additional Insured, each Additional Insured is limited
18                                             EQUIPMENT COVERAGE INSURANCE   EQUIPMENT COVERAGE INSURANCE                                   19
D. DEDUCTIBLE                                                                     a. The Covered Property, including make and
     The Deductible is as follows:                                                   model, wireless number, if applicable, and unique
                                                                                     identification number (such as serial number,
                                                                                     ESN, MEID, IMEI or similar unique identification
                         Applies to Covered Property                                 number); and
     Deductible
                         in Schedule                                              b. How, when and where the loss or damage occurred.
                                                                               4. Protect
                         A, F, S, X, BB, GG, KK, PP, TT, YY,                      Take all reasonable steps to protect the Covered
     $19
                         CCC, HHH
                                                                                  Property from further damage.
     $29                 LLL                                                   5. Permit Inspection
                                                                                  Permit us or our Agent to inspect the damaged
                         B, G, T, Y, CC, HH, LL, QQ, UU, ZZ,                      property. If we request to evaluate your equipment
     $129                                                                         failure prior to completion of your claim, we may require
                         DDD, III
                                                                                  you to take the Covered Property to a specified location
                         C, H, U, Z, DD, II, MM, RR, VV, AAA,                     in your area, or send it to the Agent or Authorized
     $189
                         EEE, JJJ                                                 Service Center at our expense.
                         D, I, V, AA, EE, JJ, NN, SS, WW, BBB,                 6. Statement Under Oath
     $229
                         FFF, KKK                                                 If requested by us or our Agent, submit to questioning
                                                                                  under oath about a claim or other matter relating to the
     $249                E, W, FF, OO, XX, GGG                                    policy. In such event, the answers must be signed and
                                                                                  may be recorded.
     This deductible is non-refundable and is payable at the                   7. Proof of Loss and Ownership
     time a loss is approved by the Agent. This Deductible will                   If required, provide:
     apply to each filed and approved covered claim, and does
     not reduce the Limit of Insurance. Only an Insured may                         a. Proof of ownership, such as a bill of sale, receipt,
     pay the Deductible.                                                               proof of purchase or warranty exchange.
                                                                                    b. A signed, sworn proof of loss or damage containing
E. INSURED’S DUTIES IN EVENT OF LOSS TO INSURED’S                                      the information we or our Agent request to settle the
   COVERED PROPERTY                                                                    claim. We may require this statement to be notarized,
                                                                                       for which you may incur a nominal fee.
     In the event of loss or damage to Covered Property, the
     Insured presenting the claim must cooperate with us and                        c. A copy of government-issued photo identification.
     see that the following are done:                                               d. Other records and documents that may be
                                                                                       reasonably requested.
     1. Suspend Wireless Service                                                    These records must be provided within 30 days after our
        Suspend your wireless communication service, if                             request for the documentation.
        applicable, as soon as possible if the Covered Property
        is lost or stolen.                                                     8. Return of Damaged and/or Malfunctioning
                                                                                  Covered Property
     2. Notify Police                                                             The Additional Insured is required to return the
        If a claim involves a violation of law or any loss of                     damaged property including, if coverage is provided
        possession, notify the police and obtain a police                         under the policy, property that suffered mechanical
        report or case number, the police station phone                           and electrical breakdown, to the Authorized Service
        number, and the officer’s name and badge number                           Center or other designated location. If the replacement
        taking the report. If requested, provide a copy of                        equipment is sent to you, you will be provided a
        the police report to Asurion Insurance Services, Inc.                     prepaid shipping label and envelope in which to return
        within 30 days of request.                                                the damaged property.
     3. Notify Agent, Give Description                                            Disposal of the damaged Covered Property other
        Notify the Asurion Insurance Services, Inc. within 90                     than by returning it to the Authorized Service Center,
        days of the time of loss.                                                 or other location designated by us, requires the prior
        Give a complete description of:                                           consent of us or our Agent.
20                                          EQUIPMENT COVERAGE INSURANCE   EQUIPMENT COVERAGE INSURANCE                                      21
If the damaged Covered Property is not returned as                 G. ADDITIONAL CONDITIONS
         directed within 15 days of the receipt of the replacement
         equipment, a Non-Return Fee as applicable to the model                 1. Arbitration Agreement
         of Covered Property, not to exceed three hundred dollars                  Please read this Arbitration Agreement carefully.
         ($300) may be charged to the Additional Insured.                          It affects your rights. Most of your concerns about
                                                                                   the policy can be addressed simply by contacting us
         Any recovery of lost or stolen property will accrue
                                                                                   at 1.888.881.2622. In the unlikely event we cannot
         entirely to our benefit.
                                                                                   resolve any disputes, including any claims under the
     9. Take Delivery                                                              policy, that you or we may have, YOU AND WE AGREE
        We may make available to you the approved replacement                      TO RESOLVE THOSE DISPUTES THROUGH EITHER
        equipment for pick up at your Wireless Service Provider.                   BINDING ARBITRATION OR SMALL CLAIMS COURT
        We may also ship the approved replacement equipment                        INSTEAD OF THROUGH COURTS OF GENERAL
        through our Authorized Service Center directly to you                      JURISDICTION. YOU AND WE AGREE THAT ANY
        within the United States for which you must be available                   ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL
        to take delivery of the replacement equipment within 30                    BASIS ONLY. YOU AND WE AGREE TO WAIVE THE
        days of claim authorization. If you are not available at the               RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE
        time you agree to take delivery, you may be required to                    IN CLASS ARBITRATIONS AND CLASS ACTIONS.
        pay the costs of reshipping your replacement equipment.                    Arbitration is more informal than a lawsuit in court.
                                                                                   Arbitration uses a neutral arbitrator instead of a judge or
F. OUR DUTIES IN EVENT OF LOSS                                                     jury. It has more limited discovery than in court and is
                                                                                   subject to limited review by courts. Arbitrators can award
     1. When We Repair or Replace                                                  the same damages and relief that a court can award.
        If a claim is made, we or Asurion Insurance Services,                      For the purpose of this Arbitration Agreement, references
        Inc. will notify the Insured of Asurion Insurance                          to “we,” “us” and “our” includes Liberty Insurance
        Services, Inc.’s assessment of the claim within 10 days                    Underwriters Inc., our Agent, the First Named Insured and
        after we or Asurion Insurance Services, Inc. receives all                  their respective parents, subsidiaries, affiliates, agents,
        the information requested from the Insured presenting                      employees, successors and assigns. The policy evidences
        the claim.                                                                 a transaction in interstate commerce, and thus the Federal
        Repair or replacement of the lost or damaged Covered                       Arbitration Act governs the interpretation and enforcement
        Property will be done within 30 days after the Insured,                    of this Arbitration Agreement. This Arbitration Agreement
        or his or her designee has complied with all the terms of                  shall survive the termination of the policy.
        the policy, and we have agreed with the Insured about                      This Arbitration Agreement is intended to be interpreted
        the repair or replacement.                                                 broadly, and it includes any dispute: (1) arising out of
        Devices with multi-SIM capability can have multiple                        or relating in any way to the policy or to the relationship
        mobile telephone numbers for wireless communication                        between You and Us, whether based in contract, tort,
        services with the Wireless Service Provider on a single                    statute, fraud, misrepresentation or otherwise; (2) that
        device. If the Covered Property has multiple-SIM                           arose either before this Arbitration Agreement or policy
        capability, and you have more than two (2) enrolled                        was entered into by you and us or that arises after this
        mobile numbers in use on the Covered Property at the                       Arbitration Agreement or policy is terminated; and (3)
        time of loss, you are eligible for only one (1) repair or                  that currently is the subject of a purported class action
        replacement on one (1) enrolled mobile number in use                       litigation in which you are not a member of a certified
        on the Covered Property at the time of loss.                               class. Notwithstanding the foregoing, this Arbitration
     2. Our Options                                                                Agreement does not preclude you from bringing an
        At our option, we or the Authorized Service Center may                     individual action in small claims court or from informing
        repair the Covered Property with substitute parts or                       any federal, state or local agencies or entities of your
        provide substitute equipment that:                                         dispute. Such agencies or entities may be able to seek
                                                                                   relief on your behalf.
         a. Is of like kind, quality and functionality;
                                                                                   If you or we intend to seek arbitration you and we must
         b. Is either new, refurbished or remanufactured, and                      first send to the other a written Notice of Claim (“Notice”)
             may contain original or non-original manufacturer                     by certified mail. Your Notice to us should be addressed
             parts; and                                                            to: Legal Department, P.O. Box 110656, Nashville, TN
         c. May be a different brand, model or color.                              37222. The Notice must describe the dispute and state
22                                           EQUIPMENT COVERAGE INSURANCE   EQUIPMENT COVERAGE INSURANCE                                     23
the specific relief sought. If you and we do not resolve the                  arbitrator may resolve any disputes regarding attorney’s
     dispute within 30 days of receipt of the Notice, you or we                    fees and expenses either during the arbitration hearings
     may initiate an arbitration proceeding with the American                      or, upon request, within 14 days of the arbitrator’s
     Arbitration Association (“AAA”). You can obtain the forms                     written decision. While the right to the attorney’s fees
     necessary to initiate an arbitration proceeding by visiting                   and expenses discussed above is in addition to any right
     www.adr.org or by calling 1-800-778-7879. After we                            you may have under applicable law, neither you nor your
     receive notice that you have commenced arbitration, we                        attorney may recover duplicate awards of attorney’s fees
     will reimburse you for payment of any filing fee to the                       and expenses. Although we may have the right under
     AAA. If you are unable to pay a required filing fee, we                       applicable law to recover attorney’s fees and expenses
     will pay it if you send a written request by certified mail                   from you if we prevail in the arbitration, we hereby waive
     to: Legal Department, P.O. Box 110656, Nashville, TN                          the right to do so.
     37222. The arbitration shall be administered by the AAA                       To the extent either declaratory or injunctive relief is
     in accordance with the Commercial Arbitration Rules and                       sought in the arbitration, such relief can be awarded only
     the Supplementary Procedures for Consumer Related                             to the extent necessary to provide the relief warranted
     Disputes (the “Arbitration Rules”) in effect at the time the                  by a party’s individual claim. YOU AND WE AGREE
     arbitration is initiated and as modified by this Arbitration                  THAT EACH MAY BRING CLAIMS AGAINST THE
     Agreement. You can obtain a copy of the Arbitration Rules                     OTHER ONLY IN AN INDIVIDUAL CAPACITY AND
     by visiting www.adr.org or by calling 1-800-778-7879.                         NOT AS A PLAINTIFF OR CLASS MEMBER IN
     The arbitrator appointed by the AAA to decide the dispute                     ANY PURPORTED CLASS OR REPRESENTATIVE
     is bound by the terms of this Arbitration Agreement.                          PROCEEDING. Unless you and we agree otherwise, the
     All issues are for the arbitrator to decide, including the                    arbitrator may not consolidate the dispute of another
     scope of this Arbitration Agreement, with the exception                       person with your or our dispute and may not preside over
     that issues relating to the enforceability of this Arbitration                any form of a representative or class proceeding. If this
     Agreement may be decided by a court. Unless you and we                        specific provision of this Arbitration Agreement is found
     agree otherwise, any arbitration hearings will take place in                  to be unenforceable, then the entirety of this Arbitration
     the county or parish of your billing address. If your dispute                 Agreement shall be null and void.
     is for $10,000 or less, you may choose to conduct the                    2. Claim Authorization and Loss Payment
     arbitration hearings either by submitting documents to the                  We or Asurion Insurance Services, Inc. has the right to
     arbitrator or by appearing before the arbitrator in person                  settle the loss with the Insured or his or her designee.
     or by telephone. If your dispute is for more than $10,000,
     the right to arbitration hearings will be determined by                     No claims will be accepted unless authorized by Asurion
     the Arbitration Rules. We will pay all filing, administration               Insurance Services, Inc.
     and arbitrator fees for any arbitration initiated pursuant to               All repairs and replacements must be made by the
     this Arbitration Agreement, unless your dispute is found                    Authorized Service Center, unless we or our Agent gives
     by the arbitrator to have been frivolous or brought for an                  the Insured other specific directions. In no event will
     improper purpose under Federal Rule of Civil Procedure                      Insureds be entitled to reimbursement for any out-of-
     11(b). In that case, the payment of such fees shall be                      pocket expenses.
     governed by the Arbitration Rules.                                       3. Cancellation
     At the conclusion of the arbitration hearings, the                          a. How An Additional Insured Cancels
     arbitrator shall issue a written decision which includes an                    An Additional Insured may cancel the coverage
     explanation of the facts and law upon which the decision                       provided by notifying the Agent or First Named
     is based. If the arbitrator finds in your favor and issues a                   Insured who will advise the Agent.
     damages award that is greater than the value of the last
     settlement offer made by us or if we made no settlement                       b. How We Cancel
     offer and the arbitrator awards you any damages, we                              We may cancel the policy or change the terms and
     will: (1) pay you the amount of the damages award or                             conditions only upon providing the First Named
     $7,500, whichever is greater; and (2) pay your attorney,                         Insured and Additional Insured with at least thirty
     if any, twice the amount of the attorney’s fees and the                          (30) days’ notice or other period as required by law
     actual amount of any expenses reasonably incurred when                           unless we cancel for the following reasons:
     pursuing your dispute in arbitration. You and we agree                           (1) We may cancel an Additional Insured under the
     not to disclose any settlement offers to the arbitrator until                        policy upon fifteen (15) days’ notice or other
     after the arbitrator has issued the written decision. The                            period as required by law for discovery of fraud or
24                                         EQUIPMENT COVERAGE INSURANCE   EQUIPMENT COVERAGE INSURANCE                                      25
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