Recovery Roadmap for Micro and Small Enterprises in Telangana - Policy Note - July 2021

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Recovery Roadmap for Micro and Small Enterprises in Telangana - Policy Note - July 2021
Recovery Roadmap for
Micro and Small Enterprises
in Telangana
                                        FINANCE

Policy Note - July 2021

                          INNOVATIONS

             BUSINESS
Recovery Roadmap for Micro and Small Enterprises in Telangana - Policy Note - July 2021
2    | Recovery Roadmap for Micro and Small Enterprises in Telangana

                                             Background

                 In the past year, India has been weathering                               support enterprise development. With
                 unprecedented health, social and economic                                 a vision to better support women
                 adversities caused by the COVID-19                                        entrepreneurs across sectors and revenue
                 pandemic. Disrupted supply chains,                                        scales, and taking into consideration their
                 poor access to finance and markets, and                                   socio-economic background, WE Hub,
                 consumers' limited propensity to spend                                    Department of IT E&C, Government of
                 have revealed the fault lines in India's 6.3                              Telangana, organised its first Stakeholder
                 million-strong enterprise ecosystem. In the                               Consultation on March 2, 2021. While many
                 first wave, there was a significant drop in                               policy recommendations for MSME recovery
                 revenue; with the second wave, business                                   have been released since the beginning
                 owners fear their inability to recover,                                   of the pandemic, many such resources do
                 signalling a bearish market sentiment. A                                  not pinpoint specific stakeholders that can
                 timely and comprehensive policy response                                  take ownership of actionable inputs. WE
                 is imperative to support Micro, Small and                                 Hub has attempted to holistically address
                 Medium Enterprises (MSMEs) that face the                                  this policy challenge by taking into account
                 risk of permanent closures, and improve the                               primary data collected through a survey,
                 market sentiment.                                                         extensive review of existing policy notes
                                                                                           and recommendations for the recovery of
                 Despite various government relief efforts                                 MSMEs by LEAD at Krea University, and by
                 to provide collateral free-loans, refinancing                             hosting the first Stakeholder Consultation
                 packages and working capital support,                                     that helped identify gaps in synergising the
                 businesses that operate on low margins                                    efforts by multiple departments to promote
                 continue to suffer due to social distancing                               entrepreneurship among women.
                 restrictions, labour shortages, inadequate
                 demand and rising input costs. In Telangana,                              Based on the inputs obtained from the first
                 which is home to 2.6 million enterprises,                                 consultation, and LEAD at Krea University’s
                 of which 0.97 million are women-owned                                     research and policy analysis, this policy
                 enterprises1, the economic impact of the                                  note identifies recommendations that
                 pandemic has been equally damaging.                                       are reflected in most policy notes and
                                                                                           other relevant resources reviewed for this
                  Revised Classification of MSMEs w.e.f. July 1, 2020                      purpose. Six broad thematic areas have
                  Manufacturing &           Investment             Annual                  been identified and grouped as per their
                  Enterprises               in Plant and           Turnover                short(upto 1 year), medium (1-5 years) and
                  rendering                 Machinery or
                  Services                  Equipment                                      long-term impact (5+ years). These are:
                  Micro                     Not more than          Not more
                                            Rs. 1 crore            than Rs. 5
                                                                   crore
                  Small                     Not more than          Not more
                                            Rs. 10 crore           than Rs. 50
                                                                   crore
                                                                                       Employment Retention      Digital Economies       Fiscal and Financial
                  Medium                    Not more than          Not more            and Enterprise Support    and Market Access              Policy
                                            Rs. 50 crore           than Rs. 250              Measures
                                                                   crore
                 Source: Ministry of MSME, GoI. URL: https://msme.gov.in/know-about-
                 msme
Background

                 Planning for Recovery
                 The Government of Telangana (GoTS)                                       Retraining and           Safe, Accessible          Regulatory
                                                                                         Skill Upgradation         Workspaces and             Measures
                 has taken multiple initiatives to increase                                                     Inclusive Measures for
                 women’s workforce participation and                                                                   Workers
Recovery Roadmap for Micro and Small Enterprises in Telangana - Policy Note - July 2021
Recovery Roadmap for Micro and Small Enterprises in Telangana |   3

                 1. Employment Retention and Enterprise
                 Support Measures

MSMEs in India have been adversely affected
in the past year. In April 2020, immediately          Recommendations:
after a lockdown was announced, 55% of
the surveyed enterprises were producing
                                                  Short-term
no output; smaller firms lost more business
than their larger counterparts, and only              • Relief in the form of reimbursements,
45% of workers were retained by MSMEs3.                 rent subsidies10,11, deferring of commercial
In a survey conducted by WE Hub in                      utility bills12, and operational expenditure
Telangana in May 2021, 54.3% of respondents             claims for eligible enterprises should be
reported that their means of income will                continued via stakeholders such as the
become unviable within a month owing to                 Telangana State Industrial Infrastructure
the pandemic; over 26.6% also reported a                Corporation (TSIIC); pre-COVID
decrease in sales, with 15% of the sample               conditionalities that could hinder recovery
reporting cancellations of orders as a key              should be removed13.
barrier to continuing their operations4.
                                                      • Key stakeholders should support firms in
Further, one in three enterprises surveyed
                                                        accessing markets, enabling regulatory
reported a decrease in sales, and 71.8% of
                                                        compliances, improving product quality,
enterprises were planning to lay-off their
                                                        and applying for commercial loans14.
employees in the forthcoming quarter
to reduce overheads and sustain their                 • Changes and innovations made by
business5. On the positive side, 10.6% of the           enterprises for workplace adjustments,
respondents reported procuring machinery                such as buying new machinery and
and equipment to establish their business6.             expansion during the pandemic, can be

                                                                                                              Employment Retention and Enterprise Support Measures
                                                        incentivised15.
According to another survey conducted by
LEAD at Krea University across India, one             • Efforts can be made by stakeholders
in three women-led businesses had to shut               in the government to reach women in
down either temporarily or permanently in               rural and remote areas with information
June-July 2020. Nearly half the surveyed                about COVID-19 support measures16;
women entrepreneurs reported a loss of                  handholding support in digital literacy
risk appetite7. By November 2020, a quarter             and agro-processing can help boost rural
of the surveyed businesses were still not               women-led enterprises17.
operational, and nearly three-quarters of             • Actively engaging with women (informal
closed businesses reported not having                   workers and entrepreneurs) and including
received any external support for their                 a robust gender and intersectional lens
business from self-help groups (SHGs),                  (caste, class, place of residence, industry
non-governmental organisations (NGOs) or                sector etc.) in all policy and programmatic
government schemes/missions8. According                 responses to COVID-19 can ensure that
to the National Restaurant Association of               these initiatives are more inclusive and
India (NRAI), an estimated 20 lakh workers              gender-sensitive18, 19.
employed in the restaurant and eateries
sector across India may lose their jobs due       Medium-term
to the pandemic9. The need of the hour is
                                                  •     Effective design and implementation
to ensure that MSMEs are given revamping
                                                        of active labour market policies
support (such as working capital/operational
                                                        (ALMPs), including public employment
expenditure support) to sustain beyond
                                                        programmes aligned with more
the pandemic and retain their workforce on
                                                        comprehensive national employment
payroll.
                                                        policies, can enable re-entry of the
4   | Recovery Roadmap for Micro and Small Enterprises in Telangana

                                                              working population into the labour                     • Interventions being designed for MSMEs
                                                              market20.                                                should be streamlined and segmented
                                                                                                                       as per requirements of different kinds
                                                           • Providing financial planning and                          of enterprises such as firms, own-
                                                             management training helps enterprises,                    account enterprises, rural enterprises,
                                                             especially women-led enterprises in rural                 agripreneurs etc31.
                                                             areas21, account for monthly savings,
                                                             investments, and expenditure planning22.                • Guidelines should be furnished for
                                                             A review of existing evidence suggests                    stakeholders to identify women
                                                             that financial assistance paired with such                entrepreneurs for incubation programs
                                                             training programs has more benefits                       and government assistance programs;
                                                             for the long-term growth of women's                       mechanisms for the large-scale
                                                             businesses than financial assistance                      establishment and scaling up of women-
                                                             alone23.                                                  led enterprises should also be designed in
                                                                                                                       the long term32.
                                                           • Rehabilitation support (financial
                                                             and otherwise) should be extended,                      • A single-window portal is needed to
                                                             especially to businesses that may have                    provide one-stop solutions for enabling
                                                             closed down, to dissuade loss of risk                     women entrepreneurs to access various
                                                             appetite24,25. For example, evidence                      government support mechanisms; the
                                                             suggests that flexible credit repayment                   guidelines and modalities for such a
                                                             requirements can promote women                            portal are to be discussed and agreed
                                                             entrepreneurship by encouraging risk-                     upon by all stakeholders33.
                                                             taking behaviour26; access and usage of
                                                             such credit products can be facilitated
                                                             and incentivised. The private sector and                        Key Stakeholders
                                                             industry associations can also play an                          Employment Retention and
                                                             instrumental role in supporting women-                          Enterprise Support
                                                             led and operated enterprises specifically
Employment Retention and Enterprise Support Measures

                                                             by offering gender-sensitive products
                                                                                                                         •   Commissionerate of Industries (CoI),
                                                             and services and setting targets for
                                                                                                                             GoTS;
                                                             procuring from them27.
                                                                                                                         •   Labour Department, GoTS;
                                                           • Loans and working capital should
                                                             be made available to promote                                •   Panchayat Raj & Rural Development
                                                             agripreneurship in particular; government                       Department (PR&RD), GoTS;
                                                             support is needed for rural and farm-
                                                                                                                         •   Department of Women
                                                             based enterprises to diversify into agri-
                                                                                                                             Development & Child Welfare
                                                             value chains using cluster approach, one
                                                                                                                             (WDCW), GoTS;
                                                             district one product (ODOP) approach,
                                                             and similar approaches to ensure                            •   Ministry of Micro, Small, and
                                                             perennial income from various sources28.                        Medium Enterprises-Development
                                                             Collectives can be effective platforms                          Institute (MSME-DI) Hyderabad, GoI;
                                                             for enhancing business opportunities,                       •   Telangana State Mission for
                                                             leveraging institutional credit, and                            Elimination of Poverty in Municipal
                                                             collective aggregation in the farm and                          Areas (TSMEPMA), Department of
                                                             non-farm sectors29.                                             Municipal Administration & Urban
                                                                                                                             Development (MA&UD), GoTS;
                                                           Long-term
                                                                                                                         •   State Level Bankers' Committee,
                                                           • Robust minimum-wage floors should be                            Telangana (SLBC);
                                                             created, and community-based initiatives                    •   Civil Supplies Department, GoTS;
                                                             and public employment programmes
                                                             can bring vulnerable workers in informal                    •   Non-governmental organisations
                                                             economies into the formal fold30.                               (NGOs) and private sector players
Recovery Roadmap for Micro and Small Enterprises in Telangana |   5

                  2. Digital Economies and Market Access

Despite the potential advantage of digital
economies in the present situation, only            Recommendations:
30% of surveyed MSMEs had started a
business website or enabled e-commerce
                                                  Short-term
functionality as of June 2020, even as
e-commerce contributed to an increase of            • Providing universal, affordable internet
53% and 65% of the revenue contribution               access, extending affordable, effective
for MSMEs in retail and educational services          and efficient "digital wallets" and
respectively34. However, over half of the             payment options for all, and educating
surveyed MSMEs used video conferencing                entrepreneurs on using these tools should
tools and WhatsApp to stay in business                be facilitated through public-private
during this time35. Moreover, South Asia has          partnerships41.
also witnessed a 5% increase in the number
                                                    • Digitisation of the business environment
of registered mobile money accounts
                                                      can help make business registration,
(305 million accounts) and an 8% increase
                                                      licensing, taxation and reporting faster,
in mobile money transactions in 2020
                                                      more accessible, and transparent42.
(7.5 billion transactions)36. Thus, there is
tremendous scope for leveraging digital             • Digital access, digital financial inclusion
platforms, digital payment solutions, and             and digital literacy and training should
e-commerce platforms to support MSME                  be facilitated, particularly for women in
recovery. Market access and linkages have             rural/informal enterprises43,44,45,46. There
significantly suffered due to the restrictions        is evidence that access to information
on transport and travel during the pandemic.          and communication technology
This, in turn, affects supply and demand as           (ICT) kiosks led to higher levels of
well.                                                 entrepreneurial activity over time in rural
                                                      areas47; several studies also suggest that
In April 2020, about 70% of enterprises               digital technologies can enable women
surveyed had not received previously                  entrepreneurs to scale up and make their
contracted raw material, more than 80%                businesses more efficient48.
firms had unsold product in the inventory,
and about 60% reported order cancellations          • There is a need to reform online and
since the lockdown37. 6.4% of surveyed                mobile payment regulations and
MSMEs highlighted the need for support                strengthen e-commerce platforms,                        Digital Economies and Market Access
in restoring logistics channels to resume             facilitating mobile-based financial
regular operations38. In the WE Hub survey,           transactions. Providing support to
respondents cited increasing marketing                improve transportation and delivery
efforts (37.6%) as their primary strategy             networks will also to strengthen access to
to combat the impact of the pandemic,                 e-commerce platforms for MSMEs49.
followed by sourcing to new suppliers (23%)         • Small retail enterprises (e.g. kirana
and temporarily reducing scale of operations          stores) should be aided in adopting
(12.8%)39. Over 54% of the enterprises                digital tools for bill payments, ledger
surveyed are working towards pivoting their           keeping and inventory management, and
business model, with 33.7% reporting plans            partnering with startups, big retailers,
to make concerted marketing efforts40.                and e-commerce firms50. ICT-based and
Thus, market access, back and forward                 cluster-based virtual cooperatives have
linkages, supply chain management and                 shown some potential to improve market
digital platforms should all be considered by         access for micro-enterprises51.
stakeholders working on recovery measures.
6   | Recovery Roadmap for Micro and Small Enterprises in Telangana

                                          • Member engagement, consultation and                       peer-to-peer communication among
                                            social dialogue should be facilitated                     enterprise owners58. Case studies in India
                                            by taking public-private stakeholder                      show that mobile phones are the most
                                            engagement online52.                                      preferred technology component used
                                                                                                      by women entrepreneurs due to their
                                          Medium-term                                                 relative affordability compared to other
                                                                                                      ICT devices like computers; the latter are
                                          • A new quality control task force can be
                                                                                                      considered to be more viable options
                                            constituted to streamline procurement
                                                                                                      for financially secure and more educated
                                            by the government, and utilise existing
                                                                                                      women59.
                                            Central Processing Centres (CPCs) and
                                            Common Facility Centres (CFCs) for
                                            warehousing to streamline supply chain
                                            management for MSMEs.
                                                                                                             Key Stakeholders
                                          • In collaboration with the Agriculture
                                            Department, Minimum Support Prices                               Digital Economies and Market Access
                                            (MSP) can be introduced for processed
                                            goods made by SHGs, once a quality
                                            control mechanism is in place.                                  • Farmer Producers’ Organisations
                                                                                                              (FPOs), National Bank for Agriculture
                                          • Encouraging the adoption of digital                               and Rural Development (NABARD),
                                            technologies and e-commerce models can                            GoI;
                                            help expand the customer base among all
                                            small format retailers and enterprises53.                       • Society for Elimination Rural Poverty
                                                                                                              (SERP), Panchayat Raj & Rural
                                          • Collaborations between public sector                              Development Department (PR&RD),
                                            banks and fintech lenders can facilitate                          GoTS;
                                            faster and safer lending alternatives;
                                                                                                            • Telangana State Mission for
                                            quicker assessments of creditworthiness
                                                                                                              Elimination of Poverty in Municipal
                                            of MSMEs, and reduce turn-around time
                                                                                                              Areas (TSMEPMA), Department of
                                            for processing loan applications and
                                                                                                              Municipal Administration & Urban
                                            disbursal54.
                                                                                                              Development (MA&UD), GoTS;
                                          • A streamlined database of women-led
                                                                                                            • WE Hub Foundation, Information
                                            businesses can enable identify women-
                                                                                                              Technology, Electronics &
                                            led SMEs for preferential procurement by
                                                                                                              Communications Department
                                            various state departments; the selected
                                                                                                              (ITE&C), GoTS;
                                            enterprises can be nurtured as role-model
                                            enterprises across the country55.                               • T-Wallet (ITE&C), GoTS;
Digital Economies and Market Access

                                                                                                            • Private sector players (viz. QMart and
                                          Long-term
                                                                                                              Meesho);
                                          • Close the digital divide and invest in                          • Fintech platforms (viz. Dvara);
                                            digital skills by addressing worker's rights
                                            such as the right to disconnect and safety                      • Civil Supplies Department, GoTS;
                                            of workers' data to prepare for online                          • Agricultural Marketing Department,
                                            economies56.                                                      GoTS.
                                          • Market products by self-help group
                                            enterprises on e-commerce platforms57.
                                          • Harness the potential of simple ICT
                                            platforms such as WhatsApp to boost
Recovery Roadmap for Micro and Small Enterprises in Telangana |   7

                  3. Fiscal and Financial Policy

The lockdown had a significant impact on                affected MSMEs through equity/quasi-
business cash flows and access to credit.               equity restart funds68 and tax waiver/relief
On average, surveyed microenterprises that              on compliance69,70. Special attention can
were operational during the lockdown in                 be given to gender-specific measures like
June 2020 reported a revenue of only 28%                tax exemptions and deferred payments
of their regular revenue60. 63% of enterprises          for women entrepreneurs71,72.
surveyed in another study in May 2020 did
                                                      • Other measures that can be considered
not approach a bank for additional funding
                                                        are liquidating outstanding receivables
in 2020. The informal sources of credit
                                                        of MSMEs from private sector (non-
utilised by MSMEs came with a higher 'crisis'
                                                        government/non-PSU) buyers at the
interest61. Small firms supplying mainly to the
                                                        earliest to help strengthen the supply
government did not significantly improve
                                                        chain73; expediting tax refunds such as the
financial security; 53% of their payments
                                                        GST74,75.
were expected to be delayed by at least a
quarter61.                                            • Bridge financing in the form of interest-
                                                        free76 or low-interest micro-loans in the
In June-July 2020, over 50% of the women-               short-term can aid vulnerable groups like
led enterprises surveyed were providing                 women entrepreneurs in particular77,78;
goods on credit, and 80% of surveyed                    involving CSR initiatives and other
women did not take any business-related                 financial investors in this effort can boost
loans, with over three-quarters of women                the reach and impact79. While offering
entrepreneurs dipping into their personal               bridge financing such as factoring and
savings64. In the WE Hub survey, among                  bill discounting, it can be beneficial
start-ups, 56% cited interest-free or low-              to identify businesses that have long-
interest rate loans as the most effective relief        standing relationships with customers,
measure for their enterprise.                           thereby ensuring low default rates.
Moreover, 33.3% of businesses in the ideation         • Identify priority sectors for lending
or proof-of-concept stage were concerned                and/or rebates80 in consultation with
about exhausting their bootstrapping funds,             stakeholders and subsequently mandating
whereas most businesses (19%) in the go-                a portion of CSR funds to be dedicated
to-market and acceleration stage were                   towards MSME recovery in Telangana.
concerned about managing their operating
                                                      • Collaborations between entities at state-
expenses65. Thus, sustained fiscal and
                                                        level (e.g. WE Hub and SLBC) can focus
financial support will prove vital in easing
                                                        on improving women-led enterprises’
the liquidity crisis and enabling recovery
                                                        access to and eligibility for credit
of MSMEs in the short- and medium-term
                                                        funding in order to help increase their
                                                                                                                Fiscal and Financial Policy

horizon.                                                creditworthiness81.

 Recommendations:                                   Medium-term
                                                      • Targeted efforts towards improving credit
Short-term                                              scores of women-led enterprises are
                                                        needed and efforts must be dedicated
 • The restructuring measures66,67, introduced          to increasing asset ownership, which can
   by the Reserve Bank of India (RBI) to                be used to furnish collateral for loans82,
   address limited access to liquidity should           especially since this is a significant hurdle
   be extended and continued; additional                for women entrepreneurs in India83.
   financial support should be provided to
8   | Recovery Roadmap for Micro and Small Enterprises in Telangana

                                  Long-term
                                                                                                      Key Stakeholders
                                  • Artificial intelligence (AI) and data
                                                                                                      Fiscal & Financial Policy
                                    analytics can be harnessed to help
                                    financiers determine optimal ticket sizes
                                                                                                    • Reserve Bank of India (RBI);
                                    and reduce servicing costs of loans for
                                    MSMEs84.                                                        • State Level Bankers' Committee,
                                                                                                      Telangana (SLBC);
                                                                                                    • National Bank for Agriculture and
                                                                                                      Rural Development (NABARD), GoI;
                                                                                                    • Small Industries Development Bank
                                                                                                      of India (SIDBI);
                                                                                                    • Khadi Village Industries Corporation
                                                                                                      (KVIC), GoI;
                                                                                                    • Tribal Cooperative Finance
                                                                                                      Corporation Ltd. (TRICOR​), Tribal
                                                                                                      Welfare Department (TWD), GoTS;
                                                                                                    • SC, ST, and BC Corporations, GoTS;
                                                                                                    • Stree Nidhi Bank, Telangana.
Fiscal and Financial Policy
Recovery Roadmap for Micro and Small Enterprises in Telangana |   9

                  4. Retraining and Skill Upgradation

As the economy slowly recovers, it is                  led enterprises can be assisted through
expected that workers will have to be                  basic business training in areas like
retrained and upgrade their skills to                  basic accounting and bookkeeping
be reabsorbed in the workforce; this is                skills, and management techniques.
particularly relevant for bringing those               There is also some evidence to suggest
engaged in the informal sector into the                that peer involvement in business
formal fold85. Only 5% of surveyed firms               training helps increase its subsequent
accessed existing government schemes                   uptake, as well as that of business loans,
that provide training in digital marketing             and further increases business activity
and sales for MSMEs, and a mere 4.5%                   among women entrepreneurs93.
articulated the need for support to address
                                                     • Making training content accessible
labour or skills shortages to resume normal
                                                       through mobile-based rules of thumb
operations86.
                                                       has also been linked with improved
For instance, evidence suggests that                   business practices and better business
know-how of the latest technologies                    outcomes94.
among women entrepreneurs tends to                   • Entrepreneurship Development
impact business operations positively and              Programs (EDP) can be held free of
affects success87; government initiatives              cost for women-led businesses at
are observed to be the most important                  different stages and scales of enterprise
technology innovation influencers for                  to develop business acumen and
small firms88. Thus, policy measures that              managerial skills95.
consistently encourage skill up-gradation
and retraining spearheaded by the relevant         Medium-term
stakeholders will be essential in the recovery
                                                     • It is essential to re-train/upgrade
of the MSME sector.
                                                       existing skills of entrepreneurs, and
                                                       build digital skills and capabilities for
 Recommendations:                                      workers, especially women, to enable
                                                       them to transition into new sectors,
Short-term                                             due to anticipated changes within the
                                                       labour market96,97,98.
 • MSME efforts can be redirected towards
                                                     • Investments are needed in
   government procurement of masks,
                                                       entrepreneur-specific training,
   soaps and other COVID-19 related
                                                                                                               Retraining and Skill Upgradation

                                                       technical skills upgradation, training
   essentials in rural areas where they
                                                       for diversification, business acumen
   are in short supply89,90,91; ensuring a
                                                       training and job placement programs
   streamlined, efficient, and transparent
                                                       for women to access jobs in industries
   approach in selection, product
                                                       responsive to COVID-19 (e.g.,
   standardisation, quality control, timely
                                                       health care product manufacturing,
   payments, and transparent procedures
                                                       information/communications
   in all stages of the procurement
                                                       technology)99. Further, as evidence
   process.
                                                       suggests, training has a larger impact
 • Evidence suggests that providing                    on female entrepreneurship when it is
   business training and mentoring can                 combined with ancillary support such as
   help women entrepreneurs achieve                    access to finance, technical assistance,
   better financial, managerial, and                   or mentorship100.
   attitudinal outcomes92; thus, women-
10   | Recovery Roadmap for Micro and Small Enterprises in Telangana

                                        Long-term                                                          Key Stakeholders
                                                                                                           Retraining & Skill Upgradation
                                        • Consistent efforts will be needed towards
                                          building human capital in the long run - by
                                          investing in informal workers' capacities
                                          through technical and business skills                           • Commissionerate of Industries (CoI),
                                          training, finance and enterprise support                          GoTS
                                          to help bring them into the formal fold101                      • Ministry of Micro, Small, and Medium
                                          and adapt to structural shifts such as                            Enterprises-Development Institute
                                          increasing automation, digitisation, and                          (MSME-DI) Hyderabad, GoI;
                                          green growth.
                                                                                                          • Labour Department, GoTS;
                                                                                                          • WE Hub Foundation, Information
                                                                                                            Technology, Electronics &
                                                                                                            Communications Department
                                                                                                            (ITE&C), GoTS;
                                                                                                          • Society for Elimination Rural Poverty
                                                                                                            (SERP), Panchayat Raj & Rural
                                                                                                            Development Department (PR&RD),
                                                                                                            GoTS;
                                                                                                          • Telangana State Mission for
                                                                                                            Elimination of Poverty in Municipal
                                                                                                            Areas (TSMEPMA), Department of
                                                                                                            Municipal Administration & Urban
                                                                                                            Development (MA&UD), GoTS;
                                                                                                          • Tribal Cooperative Finance
                                                                                                            Corporation Ltd. (TRICOR​), Tribal
                                                                                                            Welfare Department (TWD), GoTS;
                                                                                                          • Central Institute of Petrochemicals
                                                                                                            Engineering & Technology: Centre
                                                                                                            for Skilling and Technical Support
                                                                                                            (CIPET:CSTS), GoI;
                                                                                                          • Indian Institute of Packaging (IIP),
                                                                                                            GoI;
                                                                                                          • Entrepreneurship Development
                                                                                                            Institutes (EDIs) in Telangana,
Retraining and Skill Upgradation

                                                                                                          • District Rural Development Agency
                                                                                                            (DRDAs) in Telangana;
                                                                                                          • Telangana Academy for Skill and
                                                                                                            Knowledge (TASK), Information
                                                                                                            Technology, Electronics &
                                                                                                            Communications Department
                                                                                                            (ITE&C), GoTS;
                                                                                                          • T-SAT Network, Information
                                                                                                            Technology, Electronics &
                                                                                                            Communications Department
                                                                                                            (ITE&C), GoTS,
                                                                                                          • CSR initiatives.
Recovery Roadmap for Micro and Small Enterprises in Telangana |   11

                  5. Safe, Accessible Workplaces and
                  Inclusive Measures for Workers

As the pandemic and the response to it             Long-term
continue to evolve with new variants and
spikes in the number of cases across the            • Time poverty and the double burden
country, workers' well-being has become an            of care work is a well-documented
important factor for small firms. Surveyed            barrier faced by women entrepreneurs107.
employers reported concerns regarding                 Providing access to creche amenities,
safe passage for their outstation workers,            better community infrastructure, and
infection and transmission among employees            strengthening community networks can
in the workplace, and a gap in institutional          help reduce the burden of unpaid care
support during the crucial initial weeks              work, especially in times of distress108.
of the lockdown102. Further, while 59% of           • Gender experts must be included in the
surveyed firms did not employ any women               design and implementation of economic
before the pandemic, by October 2020, this            recovery programmes to ensure that
number had further increased to 65%103.               gender-specific considerations and needs
Around 67% of surveyed MSMEs were not                 are adequately represented109.
required to make an ESIC contribution for
their workers104. For a robust, long-term
recovery of the MSME sector, efforts must be
made to make workplaces safe, accessible

                                                                                                                Safe, Accessible Workplaces and Inclusive Measures for Workers
and inclusive for workers from diverse                     Key Stakeholders
segments.
                                                           Safe, Accessible Workplaces

 Recommendations:
                                                         • Employers;
                                                         • Ministry of Ministry of Micro, Small,
Short-term
                                                           and Medium Enterprises (MSME), GoI;
 • Workplaces must be made safe                          • Labour Department, GoTS;
   and accessible by putting in place
   occupational safety and health (OSH)                  • Health Department, GoTS and private
   measures, and provide social protection                 hospitals,
   coverage, anti-discrimination as well                 • CSR initiatives;
   as special measures for persons with
                                                         • Department of Women Development
   disabilities (PWD)105.
                                                           & Child Welfare (WDCW), GoTS;
Medium-term                                              • Social Welfare Department, GoTS;
 • Including the families of women                       • State Commissioner for Persons with
   entrepreneurs in incubation programs                    Disabilities (SCPD), GoTS.
   during the induction or specific relevant
   modules can help them understand the
   long-term financial and societal benefits
   of entrepreneurship106.
12    | Recovery Roadmap for Micro and Small Enterprises in Telangana

                                               6. Regulatory Measures

                           While the new classification of MSMEs,                     • Voluntary registration policies can
                           notified in June 2020, is expected to                        result in significant gains in sales and
                           improve the ease of doing business for small                 value addition for micro-enterprises117,
                           firms110, a significant portion of the country's             and assistance with business and
                           small businesses are outside the purview of                  tax registration and information
                           the formal sector. In Telangana alone, there                 dissemination regarding formalisation is
                           are an estimated 11.43 lakh unincorporated                   linked to improved odds of registration
                           non-agricultural enterprises111.                             for micro-enterprises118. Thus, conducting
                                                                                        business registration drives for informal
                           In June-July 2020, unregistered women-                       businesses with on-site kiosks for PAN
                           led enterprises reported 1.4 times more                      and/or UIDAI can help increase the
                           permanent closures than their registered                     formalisation of businesses in the short
                           counterparts112, highlighting the skewed                     term.
                           impact of the pandemic on informal
                           enterprises. While the most urgent needs                   • At present, different ministries often
                           reported by surveyed MSMEs were financial                    have different approaches and databases
                           in nature, such as interest-free/low-interest                for the implementation of schemes. To
                           loans, tax waivers, credit guarantees etc.,                  aid in convergence and ease of access,
                           17.5% of enterprises also reported the need                  a certification mechanism for women
                           for support for own-account activity113.                     entrepreneurs across businesses at all
                                                                                        stages can be introduced by WE Hub.
                           Nearly 61% of these surveyed MSMEs either                    This can include introducing guidelines
                           did not apply for government assistance                      to define and identify women-owned
                           or had not received the benefits they                        enterprises; developing a framework for
                           had claimed under various schemes; a                         accelerating due diligence of applications
                           further 7.4% reported having applied but                     by women-led businesses within a defined
                           not receiving any response114. Concerted                     timeframe, and constituting a physical
                           efforts to improve outreach and awareness,                   verification process of the enterprise
                           simplification of processes, and incentivising               and an interview with the women
                           compliance are vital to ensure a sustainable                 entrepreneur before certification119.
                           recovery.
                                                                                      • Women-led businesses across the
                                                                                        state can be aided in the formalisation
                            Recommendations:                                            process through a streamlined, integrated
                                                                                        database that can be utilised for
                           Short-term                                                   operationalising various schemes and
                                                                                        submitting data to DPIIT and MSME. This
                            • Remote working opportunities should be                    effort will also help create a geographical
                              enhanced through policy considerations                    map of women-led businesses across
                              such as organisation and representation                   sectors, stages of business and their
Regulatory Measures

                              of own-account and MSME workers115.                       employment generation potential120.
                            • Policy and regulatory frameworks can be                Medium-term
                              streamlined to ensure that digitisation
                              occurs rapidly and private sector                       • To bring informal enterprises into the
                              initiatives that help small retailers are                 formal fold, the process of acquiring
                              facilitated116.                                           Business Aadhaar/Udyam numbers/
Recovery Roadmap for Micro and Small Enterprises in Telangana |   13

 Company Incorporation Documents                         to medium and long-term reforms and
 should be simplified and made more                      policies necessary to support enterprise
 affordable for informal sector enterprises              recovery130, including improving the
 and women entrepreneurs121; pairing this                overall business environment around
 effort with incentives such as hassle-free              infrastructure, power, regulatory services,
 business license requirements, waivers on               and labour laws131.
 utilities, training on business planning122
                                                       • Remote working avenues can be
 will also help in formalisation of informal
                                                         enhanced through policies such as home-
 sector enterprises.
                                                         business licensing132 .
• Collaboration with entities such as CIPET,
                                                       • Public expenditure efficiency should
  NIN, IIP, CITD can help provide consultant-
                                                         be improved through good governance
  based services for women entrepreneurs,
                                                         to prioritise the goals under the MSME
  including support for packaging,
                                                         sector, identify indicators, assess the gaps
  certification, quality verification, IP and
                                                         and the financial needs, and integrate the
  licensing, and access to land banks123.
                                                         findings with the overall macroeconomic
• Collecting gender-disaggregated data                   framework133.
  to inform policies and programs124 and
                                                       • Formalisation of informal enterprises/
  involving women at the micro, meso
                                                         economy should be prioritised in
  and macro levels of decision making
                                                         national policies134 by expanding the
  should be a core focus of institutional
                                                         social security net to workers in informal
  initiatives125. Similarly, a review of existing
                                                         enterprises135. The formalisation of
  policies must be undertaken to ensure
                                                         MSMEs can also be aided by giving
  that they are gender-intentional in their
                                                         special consideration to enterprise size
  approach.
                                                         in tax administration while avoiding the
• Private-sector partnerships with the                   creation of enterprise growth traps136.
  National Rural Livelihoods Mission and
                                                       • Targeted support is needed for sector-
  SERP can be encouraged to optimise
                                                         specific strategies along with sustainable
  business processes through technology,
                                                         industrial policies to aid in recovery and
  high-quality business advisory services,
                                                         long-term growth137.
  access to markets and innovative financial
  products126. Integrating Self-Help Groups            • More sustained public-private
  (SHGs) engaged in handicrafts and                      partnerships138 can bring in innovative
  handlooms with end-to-end value chains,                solutions and financial resources to the
  through public-private partnerships127, has            recovery process in the long-term139.
  demonstrated positive results in other               • Investment should be made in diverse
  regions; similar models can be tested and              forms of environmentally sustainable,
  established in Telangana.                              low-emission infrastructure to support
• A system can be created for the training               employment creation and income
  and accreditation of service providers in              generation140, to ultimately build a more
  the entrepreneurial ecosystem128.                      inclusive and sustainable MSME sector141.

• Inter- and intra- ministerial convergence            • The use of point-of-sale (POS) devices,
  should be explored in order to create                  digital payments, and debit and credit
                                                                                                                  Regulatory Measures

  new opportunities and avenues for                      payments, and alternative credit scoring
  collaboration between Ministry of Rural                mechanisms can be encouraged to
  Development (NREGA, NRLM), Ministry                    evaluate creditworthiness, and reduce
  of New & Renewable Energy, Ministry of                 the cost of servicing businesses that lack
  Textiles, among others129.                             collateral142.
                                                       • Efforts should be made to strengthen
Long-term
                                                         supply chain management practices
• A smooth, sustained transition is needed               (e.g., less just-in-time stock control and
  from immediate short-term measures                     more stockpiling) and promote industrial
14   | Recovery Roadmap for Micro and Small Enterprises in Telangana

                             restructuring and an ecosystem that
                             integrates competitive and productive                            Key Stakeholders
                             MSMEs143.                                                        Regulatory Measures
                           • A more resilient economy and
                             environment for MSMEs can be envisaged                          • Commissionerate of Industries, (CoI),
                             using the Eco-centric Business Continuity                         GoTS;
                             Planning (BCP) approach consisting of
                             components such as reskilling, digital                          • Telangana State Industrial
                             literacy, cluster formation, process                              Infrastructure Corporation Ltd.
                                                                                               (TSIIC), GoTS;
                             mapping, incentives and additional
                             loans, effluent and emission treatment,                         • Technology, Electronics &
                             third-party checking and certification,                           Communications Department
                             circular economy, austerity measures and                          (ITE&C), GoTS;
                             environmental pricing of produce144.
                                                                                             • Private players and e-commerce
                                                                                               platforms.
Regulatory Measures
Recovery Roadmap for Micro and Small Enterprises in Telangana |   15

Acknowledgements

The following delegates and stakeholders participated in the
consultation meeting:

Mr. Jayesh Ranjan, IAS
Principal Secretary of the Industries
& Commerce (I & C) and Information
Technology (IT) Departments,
Government of Telangana

Mr. Rajkumar Ohatker
Additional Director,
Commissionerate of Industries

Mr. D. Chandrasekhar
Additional Industrial Adviser, MSME DI

Mr. EV Narasimha Reddy
Managing Director, TSIIC

Mr. Obul Reddy
Assistant General Manager,
State level Bankers Committee

Mr. T Srinath Rao
Director, SERP Telangana

Ms. Nalini Padmavathi
Additional Mission Director, MEPMA

Mr. K Shankar Rao
Deputy General Manager, TRICOR

Ms. Deepthi Ravula
CEO, WE Hub

Team

Author: Aishwarya Joshi

Technical Inputs: Mridulya Narasimhan, Sruthi Niveditha Kande,
VL Narasimhan Rajana

Editorial Inputs: Diksha Singh, Preethi Rao

Design: Sakthivel Arumugam, Allan Macdonald
16        | Recovery Roadmap for Micro and Small Enterprises in Telangana

          Endnotes:
     1
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     2
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     3
      A survey was conducted by WE Hub in May 2021 to              16
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     4
      Findings from the WE Hub survey, conducted in May            supporting-smes-to-ensure-the-economic-covid-19-
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     5
      Findings from the WE Hub survey, conducted in May             Resilience to Growth: Supporting Women-
                                                                   17

     2021.                                                         Led Rural Micro-Enterprises through COVID-19
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