Reopening your business safely - Camden Council
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Reopening your business safely
Foreword from Reopen your business safely
Councillor Danny Beales, during coronavirus
Cabinet Member for You can use this good practice guide to help The Government has also produced 14 guides
Investing in Communities reopen your business safely. You’ll find that cover a range of different types of work.
further guidance on our business support Please take time to review the government
and an Inclusive Economy webpages. guidance to help employers, employees and the
self-employed understand how to work safely
The last few months have been a difficult time will be safe, family-friendly, environmentally
during the COVID-19 pandemic. You can find the
for our businesses. The coronavirus (COVID-19) responsible and accessible. They will be vibrant Can my business reopen? full guidance here.
pandemic has caused an unprecedented impact places to shop, work, socialise, live, and play.
across all areas of daily life in Camden, including Over the coming summer months, many of the Complete a risk assessment
our local high streets and town centres which Working together, we intend to take a ‘think and businesses and venues that were previously
were already under threat from long-term trends do’ approach to this challenge, working together required to stay closed to the public will be Employers that want to reopen their business
of changing shopping habits and rising business with our businesses and residents to test new able to reopen. If your business can reopen, have a legal responsibility to protect their
costs. ideas in Camden’s town centres and rolling out you must follow COVID-secure guidelines to employees and other people on their premises.
what works across the borough. protect customers, visitors and workers. The Government recommends that you carry out
As the Government moves through its phased
a risk assessment and make sensible
recovery strategy, we recognise the challenges We’re working to create more space for Find a full list of businesses that are able to adjustments to the site and workforce. Access the
that many businesses face to reopen safely. With pedestrians and cyclists, and making changes to reopen visit here. Government’s risk assessment tool here.
the rapidly changing nature of the COVID-19 the public realm to adapt to social distancing with
outbreak, information and advice from outdoor seating, openable shop fronts, greening,
Government can change quickly. seating and park-lets. We’re also supporting
businesses to replicate their services online Steps to reopen safely Mandatory face masks:
We are doing everything we can to find new ways providing a local alternative to established online
to support businesses at this time. We’re retailers. The Government has set out five practical steps From 24 July, customers and staff must wear a
working quickly to reopen our high streets and to reopen your business safely. face covering in all shops and supermarkets.
town centres, whilst making them safe and secure These are just a few or the initial proposals and This includes any indoor establishment that
for our communities. We’ve already been making ideas, but we want to hear your views about what 1. Carry out a COVID-19 risk assessment offers goods or services for sale or hire.
lots of physical changes to our streets to make changes our high streets and town centres need. 2. Develop cleaning, handwashing and
travel safer in Camden. Relaxed planning and Please share your thoughts on our commonplace hygiene procedures Although you do not need to wear a face
licensing restrictions will also make it easier to website. 3. Help people to work from home covering in hospitality premises such as cafes,
reopen, whilst using the public realm to support 4. Maintain 2m social distancing where coffee shops, restaurants or pubs, the Govern-
social distancing requirements. We hope you find this guide useful in reopening possible ment recommends you wear one in enclosed
your business and thank you for working with us 5. Where people cannot be 2m apart, public spaces where safe social distancing
Our vision is for Camden’s high streets and town to keep Camden safe. We look forward to manage transmission risk may be difficult.
centres to be ready to face the future. We want working with you in the weeks and months ahead
them to be at the heart of their communities, with to ensure our town centres not just survive but Read more here about the five A face covering should cover the mouth and
all our residents able to reach their local centre also thrive. practical steps. nose. If you don’t have one, here’s a guide to
by walking or cycling in under 15 minutes or less. making one.
The high streets and town centres of tomorrowInside your shop or business
How to make your business
COVID secure
Keep a safe distance 8 12
Regularly remind staff and
Where possible, businesses should encourage customers of social Take payment by card or
their customers and staff to continue to keep a safe distancing guidelines. Use contactless payment – try to
2m distance from others. Where they can’t keep signs throughout your avoid cash payments
2m apart, they can stay at least 1m apart – as long
as other precautions are taken to keep people
business or shop to help 11
customers keep to the rules Limit the number of
safe:
customers in your
shop or business at
13 Regularly clean
Outside your shop or business any one time so you self-checkout touch
screens and keypads if
9 Staff should use
can help maintain safe
social distancing still in use
1 3 facemasks and
Limit the number of Where necessary, liaise with coverings
entrances and exits, and nearby businesses about 14 Use signs, covers or new
try to keep entrance and procedures to manage display methods to
exit points separate queues limit customer handling
of stock
10
Provide handwashing facilities
at entrance and exit points
2 4
Limit the number of customers Consider whether barriers
inside your business or shop at and/or security staff are
any one time needed to manage queues Maintain
social
distancing
EXIT
Maintain
social
distancing 15 Consider setting up a
Following Government
Guidance
one-way system with floor
markings.
16
Review shop or business
layout and remove any 17 Keep returned clothes
unnecessary obstructions.
For example, widen narrow or goods separate for 72
aisles and shut tills that are hours or clean them before
close together – use screens they are displayed on the 19
shop floor Set up ‘no contact’
5 7 at serving areas or till points
return and collection
Display a notice to inform 6 Place markings 18 procedures for
customers and staff that Display clear signs about the to help customers Review customer customers
your shop or business social distancing measures maintain social collection points to
is following government customers should follow in your distancing when ensure social distancing
guidelines shop or business queueing can be maintainedSecurity advice during Making Travel Safer in Camden
COVID-19
COVID-19 has created new road safety We are making it easier for people to physically
COVID-19 has changed the way businesses Please take the time to ensure that all of your staff challenges in Camden. We want to make it distance by widening pavements across our town
operate and how we use public spaces which are alert to suspicious behaviour and know how to easier and safer for people to walk and cycle centres, high streets and residential roads giving
brings new security challenges, including respond. You can find training resources for staff locally, shop on their local high street, reach more space for pedestrians and queuing
when protecting against terrorism. We need about security risks to the public at ACT their local green spaces, schools and NHS sites, systems.
the help and support of individuals, e-learning. all while maintaining physical distancing.
businesses and communities across Camden How to manage queues Transport for London has also published advice By restricting through travel on some residential
to remain alert and maintain the safety and for employers on getting back to work safely and streets, to reduce rat running and speeding, we
security of those places where we live, work 1. Work with neighbouring premises to sustainably with all the latest information on what are making it safer for pedestrians and cyclists to
and socialise. develop a plan for queues you can do to help your staff travel safely. travel. We continue to encourage more cycling by
2. Queues should not be positioned near live improving existing cycle infrastructure as well as
If your business is reopening, you should traffic i.e. roads. If they have to be, position We are continuing to make changes to streets adding new pop up cycle lanes, cycle
undertake a risk assessment to help you away from the kerb edge across Camden in response to COVID-19 and storage hangers and dockless bike hire bays.
understand the threats your business could face, 3. Move queues to areas where vehicles don’t to support your staff and customers to walk and You can find out more about all the changes we
and the security mitigations that may be normally access cycle more. are making on our website.
appropriate to put in place. Find full guidance 4. Avoid creating long queues. Consider a
on protective security during COVID-19, secondary marshalling area if required
including on risk assessments and security 5. Marshalling can help enforce queue structure,
planning. length, social distancing and provide
additional vigilance and response to an
The risk to pedestrians from a Vehicle As a incident
Weapon attack remains a realistic possibility 6. Place “Do not join the queue” signs when its
during the COVID-19 pandemic. It is vital for length or position increases the risk to people
staff to remain vigilant to potential security 7. Where possible, orientate the queues so
threats such as terrorism and other criminal people can see hazards or dangers
activity. The Met Police have produced advice approaching
on staying safe from terrorism. 8. Fast dispersal / escape routes for pedestrians
should be considered when setting out your
Social distancing measures will require queue
businesses to safely manage customer flow, 9. Where possible, orientate queues so they
including queues to enter premises. To are at right angles to potential vehicle attack
minimise risks to queues of people, businesses routes. Positioning queues near or in between
can take practical steps to keep people safe. street furniture can also provide some
Full guidance is available from the National protection
Counter Terrorism Security Office.
Road narrowed
to aid
social distancing
on footwayPlanning and licensing guidance NHS Test and Trace
reflects any changes made to the internal layout Please take the time to talk to your staff and • Where possible, staying 2 metres away from
Relaxing planning and licensing of the premises. customers to ensure they know what to do if: others
restrictions • Regularly washing hands for 20 seconds with
Do I need planning permission to change 1. They develop COVID-19 symptoms warm soapy water
We recognise that many businesses may need to my shop front? 2. Someone in their household develops • Taking other precautions – e.g. wearing a
operate differently to meet Government guidelines symptoms face covering and using hand sanitiser
to be COVID-secure. Yes, you are likely to need planning permission to 3. They are asked to self-isolate by NHS Test
change your shopfront. and Trace Anyone who does develop symptoms must be
This may include changes to how you use your encouraged to self-isolate immediately to prevent
business or physical changes to your business Do I need permission to install barriers to Understanding NHS Test and Trace further spread.
premises. help with queue management?
NHS Test and Trace prevents further spread of What should I do if a staff member tests
To make is easier for you to adapt to Government If any barriers are temporary and are removed/ COVID-19 by: positive for COVID-19?
guidelines and reopen safely, some planning and stored inside at the end of the day, you do not
licensing restrictions have been relaxed, effective need planning permission. • allowing people with COVID-19 symptoms If one employee tests positive for COVID-19, they
from 24 March 2020 until 23 March 2021. Full to get tested need to self-isolate for 7 days and anyone they
guidance is available on our website. • for those who test positive, tracing their live with will need to self-isolate for 14 days. This
Do I need planning permission or a
recent close contacts so that they can also means they can’t leave the house at all so please
Licence to put tables and chairs on my self-isolate consider checking whether they need any
FAQs forecourt or pavement in front of my
support to isolate. If this is support you can’t
business? What should my employees do if they provide, the council is here to help.
I run a cafe, pub or bar, do I need
develop COVID-19 symptoms?
planning permission or a licence to No, you do not need planning permission to place If two or more staff or customers test positive for
provide takeaway food? tables and chairs on the forecourt or pavement if coronavirus, call PHE (Public Health England)
• Anyone who develops COVID-19 symptoms
these are temporary and can be removed at the London’s COVID-19 Response Cell (LCRC) on
must self-isolate for 7 days and organise a
You do not need planning permission to provide end of each day you will however require a table 0300 303 0450 who will advise you on next steps.
test by going to nhs.uk/ask-for-a-
takeaway food. Please check the full guidance for and chairs licence. Camden Council is also here to support you so
coronavirus-test or calling 119. Self-isolating
details on conditions. means not leaving your home at all, except to please call us on 020 7974 4444 (option 9) if you
If you wish to make changes that do require have any concerns or questions.
get a test
If you are providing takeaway alcohol you will planning permission or a licence, we are here to
• Anyone who lives with others who have
need to ensure that you are licensed for ‘off-sales’ provide you with free advice and support. You
symptoms, will need to self-isolate for 14 days What should I do if a staff member has
and any takeaway hot food after 23:00 hours will can reach us by emailing planning@camden.
from the day the first person started having COVID-19 symptoms but hasn’t had a
require a premises licence (late night gov.uk or licensingenquiry@camden.gov.uk
symptoms. They may be able to stop earlier test?
refreshment). than 14 days if everyone in their household
with symptoms gets a negative test result As workplaces reopen, please remind your
If I want to change the use of my shop, • Anyone who has had close recent contact employees that if they develop COVID-19
cafe, restaurant or bar, do I need planning with someone who has COVID-19, must symptoms, they should get tested and isolate with
permission? self-isolate if the NHS Test and Trace service their household straight away. If they are unsure
FAQ’s advises them to do so or worried about getting a test or haven’t
In some cases, you may not need planning • If anyone is worried about being able to updated you on the result, please get in touch
permission to change the use of your business. self-isolate, help and support is available from with us for advice: CIPHAdmin@islington.gov.
Camden Council on 020 7974 4444 (option 9) uk. This inbox is monitored during working hours
Do I need permission to change the • Visit nhs.uk/coronavirus for advice on and on weekends.
internal layout of my business? symptoms, testing and self-isolation. If you’re
worried about your health or COVID-19 If they’re worried about self-isolating for whatever
No, you do not need planning permission to symptoms call NHS 111 reason, the Council is here to help them so please
change the internal layout of your business. ask them to call us on 020 7974 4444 (option 9).
However, if your building is listed, you will need How can I keep my employees safe to
permission. You will also need to ensure that the prevent them from developing
plan attached to your current premises licence COVID-19 symptoms? nhs.uk/coronavirus
You can keep your employees safe by making
sure they understand public health advice, which KEEP
is: CAMDEN
SAFEPreparing for staff absence We are here to support you –
There may be times when staff members are Get in touch
asked to self-isolate because they’ve been in
close contact with someone who has It is a difficult time for businesses, so we are
COVID-19 symptoms. This might be from here to help you reopen safely.
contact with a household member, a
colleague, a friend or someone that they Our on-streets team is out across Camden
know. offering support and advice to residents and
businesses on safe social distancing. They make
You can prepare for this by making sure sure local businesses are maintaining 2 metre
your Business Continuity Plans are up to distancing, where possible, or keeping a safe
date. For example, there may be times distance, to protect customers and their work-
when several staff members are required force. Their aim is to keep everyone safe.
to self-isolate at the same time so you
might want to consider how this would If you need additional advice to reopen your
impact your capacity and staffing levels business safely and make it COVID-secure, you
so that you can plan for it. However, you can find the latest information on support
can prevent staff needing to self-isolate available to businesses in Camden on our
as a result of being in close contact with website or call our dedicated COVID-19 helpline
colleagues by ensuring that staff stay on: 020 7974 4444 (option 9).
2 metres apart from each other at all
times and that anyone who gets If you’d like to receive this toolkit in another
symptoms isolates at home immediately. language, please get in touch by emailing
economicdevelopment@camden.gov.uk
Where can I go to find out more
information?
Useful links
• NHS Test and Trace – a guide for local
Advice from the Government about premises
businesses
that can and can’t open
• The Council’s Local Outbreak Prevention
and Control Plan
Working safely guidance for employers and
• National guidance on working safely during
businesses
COVID-19
Use the risk assessment tool to help you
understand how to reopen your business
safely
COVID-19 outbreak FAQs: what you can and
can’t do after 4 July
Support and resources for businesses from
the London Growth Hub
Hand washing
Risk Assessments
Camden business support
Making travel safer in Camden
Planning and licensing guidance for
businessesYou can also read
