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The State of Skills 2021:
ENDANGERED
A global data report byInside 00 01 02 03 04
the
pg 3 THE STATE OF pg 4 SUPPLY AND pg 10 COVID-19 IS pg 17 IT’S NOT JUST pg 28 ABOUT THE
SKILLS 2021: DEMAND ENDANGERING SKILLS AT RISK RESEARCH
ENDANGERED FOR SKILLS WORKFORCE — IT’S PEOPLE,
SKILLS COMMUNITIES,
AND BUSINESSES
Data pg 5 Do you know the skills
you need?
pg 11 It’s accelerating the
need for new skills
pg 19 Mental health and
wellness are at risk
pg 28 The data
pg 7 Do you know the pg 13 It’s reducing pg 21 Productivity and pg 28 The team
skills you have? opportunities for performance are at risk
upskilling and reskilling
pg 9 There is no system of pg 15 It’s making the pg 23 Retention and recovery
record for skills workforce feel are at risk
vulnerable
pg 25 Employer brands and
trust are at riskThe State of Skills 2021:
ENDANGERED
COVID-19 is changing everything. We’ve already seen an unprecedented number
of workers displaced all around the world. And
Degreed surveyed over 5,200 people around
“The future spreads like cold butter.”1 the world to assess the effects of recent global
Many of the organizations that the redeployments, furloughs, and layoffs will
likely continue throughout 2021.That’s forcing
events on workforce skills and to gauge their
readiness to adapt to new challenges.
survive, emerge, and thrive will be countless workers to refresh their current skills,
and more importantly, build new ones.
Mule Design co-founder and Director We segmented our data by identifying the
of Strategy, Erika Hall different than they were before But few of us know where to start — and both
countries, industries, and job roles where skills
are most at-risk of becoming obsolete. We
all the unpleasantness. Their time and money are in short supply. hope this will help workers, team managers,
and business leaders focus their limited energy
workforces will have to be, too. That's why we created The State of Skills. and investments on developing the skills they
need most.
Pay close attention to the data on your country,
industry, and role throughout the report.
Those who act quickly have a game-changing
opportunity to get ahead of the competition.
1. Mule Design, Design In the Age of Anxiety, 9/201701
Supply and “I ask managers to
imagine a documentary
demand for
about what their team Everyone needs Most of the forecasts we’ve seen say the
is accomplishing six fastest percentage growth in global demand
months from now. What
technology skills
for skills over the next decade will be in
specific results do they technology and programming as well as basic
skills see? How is the work
different from what the
team is doing today?
digital fluency. But many jobs, like sales, only
require people to use those skills in small
doses or at basic levels.
Next, I ask them to
think about the skills
needed to make the
images in the movie
Everyone — business become reality.”1 Everyone needs And in absolute terms (the total number of
human skills hours that skills are required each year) those
executives, HR, talent and same forecasts predict the biggest growth will
learning leaders, people Netflix former Chief Talent
be in demand for cognitive skills like creativity
or problem solving, and social skills like
managers, and individual Officer, Patty McCord
communication, entrepreneurship,
or leadership.
workers — seems to be asking
the same question right now:
“What skills do we need for
You need to see It’s hard to use forecasts like these if you’re
the future?” The answer is, supply and demand a business executive, HR leader, people
“it depends.” It depends on for your skills manager, or worker. You need to see the
supply and demand for skills on a more
who you are, where you work, granular level. You need to know which skills
are growing (or declining) in value in your
and what you do. country, in your business, or your role.
1. Harvard Business Review, How Netflix Reinvented HR,
2/2014
4 The State of SkillsDo you Overall By your country
TECHNOLOGICAL SOCIAL COGNITIVE
know the In-Demand Skills in 2021 In-Demand Skills in 2021
skills RANK SKILLS CATEGORY RANK OVERALL US MEXICO BRAZIL UK FRANCE GERMANY INDIA AUSTRALIA
you need?
Advanced IT Advanced IT Advanced IT Advanced IT Advanced IT Advanced IT Leadership Leadership Leadership
Advanced IT and programming skills TECHNOLOGICAL 1 and and and and and and and managing and managing and managing
programming programming programming programming programming programming others others others
Leadership and management skills SOCIAL
Leadership Leadership Leadership Entrepreneurship Leadership Advanced Advanced Advanced IT Advanced IT
2 and managing and managing and managing and and managing communication communication and and
Communication and negotiation skills SOCIAL others others others initiative-taking others and negotiation and negotiation programming programming
Entrepreneurship and initiative-taking skills SOCIAL Advanced Advanced data Technology Leadership
Project
Advanced IT Entrepreneurship Entrepreneurship
3 communication analysis and design and and managing
management
Creativity and and and
and negotiation mathematics engineering others programming initiative-taking initiative-taking
Project management skills COGNITIVE
Driven by demand Entrepreneurship
Project
Entrepreneurship Advanced Advanced data Leadership Advanced data Advanced
Creativity skills COGNITIVE
4 and
management
and communication analysis and and managing Creativity analysis and communication
initiative-taking initiative-taking and negotiation mathematics others mathematics and negotiation
Among the 5,000+ workers, team Advanced data analysis and mathematics skills TECHNOLOGICAL Adaptability Advanced Adaptability
managers, and business leaders 5 Project
and continuous communication
Project
Creativity
Teaching and Project
Creativity and continuous
management management training others management
we surveyed, demand is strongest Critical thinking and decision making skills COGNITIVE
learning and negotiation learning
for technological skills. However,
Technology Critical thinking Critical thinking Critical thinking Advanced data
they are also looking to develop Adaptability and continuous learning skills SOCIAL 6 Creativity design and
Basic digital
software skills
Creativity and decision
Project
and decision and decision analysis and
management
their social and cognitive skills. engineering making making making mathematics
Technology design and engineering skills TECHNOLOGICAL
Advanced data Technology Complex
Critical thinking Adaptability Critical thinking Adaptability Project
We asked people to select up 7 analysis and and decision
Project
management
design and and continuous and decision
information
and continuous management
mathematics engineering processing
to five skills they’d most like to making learning making and analysis
learning
develop from a taxonomy of 25
Critical thinking Advanced Scientific Scientific Advanced Interpersonal Advanced data Advanced Critical thinking
skills developed by McKinsey 8 and decision communication research and research and communication skills and analysis and communication and decision
making and negotiation development development and negotiation empathy mathematics and negotiation making
Global Institute for their 2018
study, Skill shift: Automation and Adaptability Entrepreneurship
Complex
Adaptability Interpersonal Scientific
Teaching and Teaching and
the future of the workforce. Look closer, though. There are some 9 and continuous and training others
information
processing training others and continuous skills and research and Creativity
important differences in the most in- learning initiative-taking and analysis learning empathy development
demand skills when you look at the data
Complex Technology
by country, by industry, and by job role. Technology Adaptability Quantitative Adaptability Teaching and
10 design and Teaching and and continuous and statistical Basic digital information
processing
and continuous design and
training others
engineering training others learning analysis software skills learning engineering
and analysis
5 The State of SkillsBy your industry TECHNOLOGICAL SOCIAL COGNITIVE By your role TECHNOLOGICAL SOCIAL COGNITIVE
In-Demand Skills in 2021 In-Demand Skills in 2021
RANK OVERALL FINANCIAL TECHNOLOGY AND CONSUMER INDUSTRIAL BUSINESS SERVICES HEALTHCARE RANK OVERALL HR FINANCE IT OPERATIONS MARKETING SALES
SERVICES TELECOMMUNICATIONS AND RETAIL MANUFACTURING
Advanced IT Advanced IT Advanced IT Advanced IT Advanced IT Advanced IT Leadership Advanced IT Advanced IT Advanced IT Advanced IT Advanced IT Leadership Leadership
1 and and and and and and and managing 1 and and and and and and managing and managing
programming programming programming programming programming programming others programming programming programming programming programming others others
Leadership Leadership Leadership Leadership Leadership Leadership Advanced IT Leadership Leadership Leadership Technology Leadership Technology Advanced IT
2 and managing and managing and managing and managing and managing and managing and 2 and managing and managing and managing design and and managing design and and
others others others others others others programming others others others engineering others engineering programming
Advanced Critical thinking Technology Advanced Advanced Advanced Entrepreneurship Advanced Leadership Advanced IT Advanced
3 communication and decision design and Creativity communication communication Creativity 3 communication and communication and managing
Project
management and communication
and negotiation making engineering and negotiation and negotiation and negotiation initiative-taking and negotiation others programming and negotiation
Entrepreneurship Advanced Adaptability Entrepreneurship Entrepreneurship Entrepreneurship Advanced Critical thinking Adaptability Entrepreneurship Entrepreneurship
Project Teaching and Project
4 and communication management and continuous and and
training others
4 and communication and decision management and continuous and and
initiative-taking and negotiation learning initiative-taking initiative-taking initiative-taking and negotiation making learning initiative-taking initiative-taking
Entrepreneurship Advanced data Technology Critical thinking Project Project Entrepreneurship Advanced data Entrepreneurship Advanced data Adaptability
Project Basic digital Project
5 management
and analysis and
software skills
design and management and decision 5 management management and analysis and and analysis and and continuous
initiative-taking mathematics engineering making initiative-taking mathematics initiative-taking mathematics learning
Entrepreneurship Advanced data Critical thinking Adaptability Advanced data Complex information Advanced
Project Project Teaching and
6 Creativity
management
and management
analysis and and decision and continuous 6 Creativity
training others
analysis and processing communication Basic digital
software skills
Creativity
initiative-taking mathematics making learning mathematics and analysis and negotiation
Advanced data Complex information Scientific Scientific Adaptability Advanced data Advanced Complex information Adaptability
Teaching and Project Project Teaching and
7 analysis and processing research and
training others
research and and continuous management
7 analysis and Creativity management communication processing and continuous
training others
mathematics and analysis development development learning mathematics and negotiation and analysis learning
Critical thinking Advanced data Advanced Technology Complex information Technology Advanced Critical thinking Scientific Complex information Entrepreneurship
Project
8 and decision analysis and communication design and processing design and communication 8 and decision research and processing and Creativity Creativity
management
making mathematics and negotiation engineering and analysis engineering and negotiation making development and analysis initiative-taking
Adaptability Adaptability Entrepreneurship Critical thinking Advanced data Entrepreneurship Adaptability Advanced data Quantitative Scientific Advanced Critical thinking
Teaching and
9 and continuous and continuous Creativity and and decision analysis and
mathematics
and 9 and continuous analysis and
mathematics
and statistical
analysis
research and
development
training others
communication
and negotiation
and decision
learning learning initiative-taking making initiative-taking learning making
Technology Quantitative Quantitative Advanced data Scientific Advanced data Technology Quantitative General equipment Advanced data
Project Basic digital Basic digital
10 design and and statistical and statistical analysis and management
research and
development
analysis and 10 design and
engineering
software skills
Creativity and statistical
analysis
software skills operation analysis and
engineering analysis analysis mathematics mathematics mathematics
6 The State of Skills
6Do you Overall
Where do you think the most up-to-date
In your country
Where do you think the most up-to-date data Mexican workers are most confident in the
know
skills data in their company’s HR systems.
data about your skills exist, if anywhere? about your skills exist, if anywhere? Australians are the least confident.
the skills
you have?
HR Systems Online profiles Resumes Nowhere
and networks and CVs
UNITED KINGDOM
HR Systems Online profiles
Good news and networks UNITED STATES
33% 15% 26% 26%
LinkedIn may not actually know
more about your people than you
34% 21% 30% 19% 27% 24%
GERMANY
do. Only 21% of workers believe the
most up-to-date data about their 32% 13% 28% 26%
skills exists in online networks and
communities like Linkedin, Twitter, INDIA
FRANCE
Dribbble, or GitHub; 34% think it’s
in their employers’ HR systems. 35% 43% 17% 4%
39% 17% 26% 18%
Bad news MEXICO
There’s still a lot that HR systems
don’t (and can’t) know. More than Resumes 42% 25% 27% 5% AUSTRALIA
Nowhere
a quarter (27%) of workers believe and CVs
the most up-to-date data on their 28% 16% 34% 21%
27% 18%
BRAZIL
skills is hidden inside documents
like resumes and CVs. Another 18%
say real-time information on their 36% 25% 35% 4%
skills doesn’t exist anywhere.
7 The State of SkillsIn your industry In your role
Workers in the manufacturing sector are most No surprise: HR workers are most
Where do you think the most up-to-date confident in the skills data in their company’s
HR systems. Consumer and retail workers are
Where do you think the most up-to-date confident in the skills data in their
company’s HR systems. Everyone
data about your skills exist, if anywhere? the least confident.
data about your skills exist, if anywhere? else is less confident.
HR Systems Online profiles Resumes Nowhere HR Systems Online profiles Resumes Nowhere
and networks and CVs and networks and CVs
FINANCIAL TECHNOLOGY AND CONSUMER INDUSTRIAL BUSINESS
SERVICES TELECOMMUNICATIONS AND RETAIL MANUFACTURING SERVICES HEALTHCARE
0% 10% 20% 30% 40% 50%
HR
38% 35% 30% 39% 35% 36%
MARKETING
16%
16% FINANCE
23%
22% 18%
37%
29%
IT
26%
26%
26% 31%
SALES
23%
25%
22%
17%
14% 11%
5%
OPERATIONS
8 The State of SkillsThere is CEO: How data on people’s skills gets into HR systems (and how it doesn’t).
no system
of record
“Do we have
for skills. the skills Skill data is captured Skill data is updated Skill data is inferred Skill data is inferred
we need for
through job applications via periodic reviews, from job descriptions, from credentials,
or internal talent profiles development plans, competency models, or online profiles, or other
or assessments other organizational data publicly available data
Technology can now do
wonders to illuminate people’s
the future?” But But But But only
75% 61% 40% 21%
skills. But the data indicates
that efficient data architectures
and advanced AI are not
enough to fill in all the gaps in
CHRO:
conventional HR processes.
to 80% of workers of workers do not get of employees say they of workers say the
don’t complete their HR regular feedback on their frequently complete most up-to-date data
system’s talent profile1 performance or skills2 tasks outside their about their skills is
job description3 in online profiles4
1. Human Resource Executive, 2. Degreed and Harvard Business 3. Gartner, Workforce Planning for 4. Degreed, The State of Skills:
Focusing HR-tech School Publishing, How the Competitive Advantage Post- Endangered Skills 2021,
development in the time of the Workforce Learns, 03/2019 COVID-19, 06/2020 10/2020
virus, 04/2020
9 The State of Skills02
10 The State of Skills
COVID-19 is endangering
workforce skills
“I need to tell you
something about all your
skills. As of right now, they
mean precisely #!*%.”1
Men in Black Agent, K (as
played by Tommy Lee Jones)
1.
The global health and economic
crisis has had three big impacts
on the state of skills:
It’s accelerating the need for
new skills
It’s reducing opportunities for
upskilling and reskilling
It’s making the workforce more
stressed and vulnerable
Tommy Lee Jones, Men in Black, 1997It’s accelerating the In your country
I agree that COVID has accelerated
This pressure to develop new skills is
need for new skills.
strongest in India, Mexico, and Brazil. But
many European and North American workers
the need for me to acquire new skills. also sense the urgent need for retooling.
UNITED KINGDOM
UNITED STATES
37%
36% GERMANY
41%
INDIA
FRANCE
39% 72%
Workers, managers, and business
leaders are all feeling the pressure MEXICO
to upskill and reskill. Six-in-ten
say COVID-19 and the resulting
economic crisis have accelerated
56% AUSTRALIA
their need to acquire new skills.
BRAZIL
42%
62%
11 The State of SkillsIn your industry In your role
Workers in the technology and
IT, marketing, and HR workers, many of
I agree that COVID has accelerated telecommunications sector feel
the greatest demand for new skills, I agree that COVID has accelerated them facing sudden, substantial changes in
the demands of their roles, are feeling the
the need for me to acquire new skills. followed by those in the business
and financial services sectors. the need for me to acquire new skills. most acute pressure to upskill and reskill.
77% 68% 69% 64% 75% 57% 57%
64%
52%
FINANCIAL TECHNOLOGY AND CONSUMER
SERVICES TELECOMMUNICATIONS AND RETAIL
62%
59% 55%
INDUSTRIAL BUSINESS SERVICES HEALTHCARE HR MARKETING FINANCE IT SALES OPERATIONS
MANUFACTURING
12 The State of SkillsIt’s reducing opportunities
In your country
My employer has reduced upskilling (e.g.
for upskilling and reskilling. training and development) opportunities
The lack of opportunities is especially
serious in emerging markets (like India, Brazil,
and Mexico), which are essential to many
compared to pre-COVID levels. companies’ operations and growth prospects.
UNITED KINGDOM
UNITED STATES
37%
36% GERMANY
41%
INDIA
FRANCE
39% 72%
Development opportunities are harder to
find at work amid the global health and
economic crisis. Nearly half of workers MEXICO
(46%) say their employers have reduced
upskilling and reskilling opportunities
during the pandemic.
56% AUSTRALIA
BRAZIL
42%
62%
13 The State of SkillsIn your industry In your role
My employer has reduced upskilling (e.g. Cuts to upskilling and reskilling My employer has reduced upskilling (e.g.
IT, marketing, and HR professionals, the
training and development) opportunities opportunities have been felt most
deeply in the technology and training and development) opportunities people most impacted by the sudden shifts
in work and consumer habits, have felt the
compared to pre-Covid levels. telecommunications, and business
and financial services sectors.
compared to pre-Covid levels. cuts to opportunities most deeply.
56% 58% 50% 59% 41% 47%
52% 60%
42%
FINANCIAL TECHNOLOGY AND CONSUMER
SERVICES TELECOMMUNICATIONS AND RETAIL
49% 49% 41%
INDUSTRIAL BUSINESS SERVICES HEALTHCARE HR MARKETING FINANCE IT SALES OPERATIONS
MANUFACTURING
14 The State of SkillsIt’s making the workforce
In your country
The risks of obsolete skills are most
When, if at all, do you believe your core
feel vulnerable.
acutely felt by workers in emerging
job skills will be obsolete? markets like India, Brazil, and Mexico,
as well as in Germany.
Within 12 months Within 3 years Within 5 years
Nearly half (46%) of workers,
managers, and business leaders
believe their core job skills will be
46% UNITED STATES
12% 21% 30%
UNITED KINGDOM
20% 33% 41%
GERMANY
26% 42% 56%
INDIA
36%
FRANCE
obsolete within five years. More
than 36% expect their core job 51% 67% 73%
skills to decay within three years. 15% 28% 38%
MEXICO
32% 43% 52% AUSTRALIA
BRAZIL 15% 23% 31%
36% 52% 65%
15 The State of SkillsIn your industry In your role
The risks of obsolete skills
When, if at all, do you believe your core The risks of obsolete skills are most
pronounced in the financial services, When, if at all, do you believe your core within the next few years are
felt most severely among
job skills will be obsolete? technology and telecommunications,
and business services sectors.
job skills will be obsolete? workers in IT, marketing, HR,
and finance roles.
Within 12 months Within 3 years Within 5 years Within 12 months Within 3 years Within 5 years
10% 20% 30% 40% 50% 60% 70%
FINANCIAL SERVICES
HR MARKETING FINANCE IT SALES OPERATIONS
TECHNOLOGY AND
TELECOMMUNICATIONS
CONSUMER AND RETAIL
INDUSTRIAL
MANUFACTURING
BUSINESS SERVICES
HEALTHCARE 28% 43% 54% 43% 55% 66% 25% 42% 53% 35% 51% 63% 28% 37% 44% 22% 37% 36%
16 The State of Skills03
“When we looked at our labor
force through the skills lens,
we found that we had two-
thirds of our skills wrong. We
were headed for disaster."1
It’s not just Head of Talent Management,
Financial Institution
skills at risk— There’s much more at
stake here than just skills.
it’s people, People are at risk
communities, Communities are at risk
and businesses Businesses are at risk
1. Gartner, Use Labor Market Insights to Manage People-
Related Costs, 3/2020
17 The State of SkillsIt's not just
skills at risk, People Communities Businesses
it's...
The livelihoods and prospects of tens That stress doesn’t just affect those Anxiety and stress over skills can also
of millions of workers have already people and their families. It compounds impede workers’ productivity and
been damaged. And more than half into weaker consumer demand and performance, and intensify “people
of workers globally (55%) say that as adds new pressures on already strained costs” like wellness, absences, and
confidence in their skills decreases, communities and local governments. turnover. And that’s bad for business.
their stress levels increase.
Livelihoods Consumer demand Mental health and wellness
Future prospects Economic activity Productivity and performance
Anxiety and stress Government finances Retention and resilience
Employer brands and trust
18 The State of SkillsMental health and
In your country
Workers in the United States, Mexico,
and Australia are most at risk of
When you don’t feel confident in your skills,
wellness are at risk.
stress. Mental health is most at risk
with workers in Brazil, Australia,
how, if at all, does this impact you? India, and the US.
My job is more stressful My mental health suffers
Anxiety about skills is becoming a
mental health and wellness issue.
Nearly 6-in-10 (55%) workers,
managers, and business leaders
55% UNITED STATES
68% 42%
UNITED KINGDOM
43% 32%
GERMANY
50% 27%
INDIA
38%
FRANCE
said a lack of confidence in
their skills makes their job more 52% 44%
stressful. Nearly 4-in-10 (38%) say 49% 28%
their mental health suffers.
MEXICO
63% 36% AUSTRALIA
BRAZIL 62% 46%
53% 46%
19 The State of SkillsIn your industry In your role
Workers in the healthcare, financial
services, and retail industries are most People who work in HR, sales, and operations
When you don’t feel confident in your skills, prone to stress. Mental health is most
at risk in the healthcare and business
When you don’t feel confident in your skills, roles are most likely to be stressed. The
mental health of those working in those same
how, if at all, does this impact you? services sectors. how, if at all, does this impact you? roles is also most at risk.
My job is more stressful My mental health suffers My job is more stressful My mental health suffers
70%
61% HR MARKETING FINANCE IT SALES OPERATIONS
57% 56%
60% 53% 52%
49%
45%
50%
40%
37% 38%
40% 34%
28%
30%
20%
10%
0%
60% 40% 40% 19% 52% 38% 50% 38% 57% 40% 57% 38%
FINANCIAL TECHNOLOGY AND CONSUMER INDUSTRIAL BUSINESS HEALTHCARE
SERVICES TELECOMMUNICATIONS AND RETAIL MANUFACTURING SERVICES
20 The State of SkillsIn your country
Productivity and performance
Australian, Indian, Brazilian, and
Mexican workers are most likely to
When you don’t feel confident in your skills, say tasks take longer to complete,
are at risk.
and that work is a lower quality when
how, if at all, does this impact you? they’re not confident in their skills.
Tasks take longer to complete My work is of a lower quality
Instability of skills is a significant
risk to workers’ productivity and
performance. More than 4-in-10
41% UNITED STATES
40% 17%
UNITED KINGDOM
35% 19%
GERMANY
40% 14%
INDIA
22%
FRANCE
(41%) people told us that a lack
44% 24%
of confidence in their skills means
36% 18%
tasks take longer to complete.
More than one-in-five (22%) say MEXICO
their work is a lower quality.
47% 21% AUSTRALIA
BRAZIL 45% 25%
49% 41%
21 The State of SkillsIn your industry In your role
Workers in technology and People working in IT, marketing, and
When you don’t feel confident in your skills, telecommunications, and business
services are most likely to say
When you don’t feel confident in your skills, HR roles are most likely to say tasks
take longer to complete, and their
how, if at all, does this impact you? insecurity in skills leads to slower task
completion and lower quality work.
how, if at all, does this impact you? work is a lower quality when they
feel anxious about their skills.
Tasks take longer to complete My work is of a lower quality Tasks take longer to complete My work is of a lower quality
47% 46%
50% HR MARKETING FINANCE IT SALES OPERATIONS
40% 40%
37%
40% 36%
30%
30% 24%
22%
18% 18%
20% 14%
10%
0% 42% 18% 44% 22% 37% 26% 47% 26% 38% 18% 40% 21%
FINANCIAL TECHNOLOGY AND CONSUMER INDUSTRIAL BUSINESS HEALTHCARE
SERVICES TELECOMMUNICATIONS AND RETAIL MANUFACTURING SERVICES
22 The State of SkillsRetention and recovery
In your country
If my employer doesn’t invest in me
are at risk. and the development of my skills,
I will be more likely to leave my job.
Indian and Brazilian workers, who have felt
some of the biggest gaps in support from
employers, are most inclined to leave for a
better opportunity. So are French workers.
UNITED KINGDOM
UNITED STATES
41%
44% GERMANY
36%
INDIA
FRANCE
48% 64%
The declining availability of upskilling
and reskilling opportunities could lead
to increased voluntary turnover, which MEXICO
puts business resilience and recovery
at risk when the economic climate 45% AUSTRALIA
improves. Nearly half (46%) of workers
around the world now say they are
more likely to leave their employer BRAZIL
45%
if they don’t see a commitment to
upskilling and reskilling. 47%
23 The State of SkillsIn your industry In your role
Workers in the financial
services and technology
If my employer doesn’t invest in me and telecommunications
sectors are most likely
If my employer doesn’t invest in me People in IT, marketing, and finance roles are
and the development of my skills, to consider leaving their and the development of my skills, most likely to leave their employer for a new
opportunity if they don’t feel an investment
employer if they don’t see
I will be more likely to leave my job. a commitment to upskilling. I will be more likely to leave my job. in developing future-ready skills.
46% 53% 50% 57% 42% 47%
54% 57%
41%
FINANCIAL TECHNOLOGY AND CONSUMER
SERVICES TELECOMMUNICATIONS AND RETAIL
47% 46% 42%
INDUSTRIAL BUSINESS SERVICES HEALTHCARE HR MARKETING FINANCE IT SALES OPERATIONS
MANUFACTURING
24 The State of SkillsEmployer brands In your country
My employer is more likely to make
and trust are at risk. redundancies than reskill workers or
move them to another department.
Workers in emerging markets, like India, Brazil,
and Mexico are especially skeptical of companies’
commitment to investing in growing their skills
and developing their careers.
UNITED KINGDOM
UNITED STATES
37%
36% GERMANY
31%
INDIA
FRANCE
32% 68%
The declining availability of upskilling
and reskilling opportunities is damaging
MEXICO
people’s confidence in employers’
commitment to their growth — a core
part of many companies’ employer value 51% AUSTRALIA
proposition. More than four-in-10 (42%)
workers believe their company is more
likely to lay workers off than to reskill
BRAZIL
37%
them or move them into another role.
55%
25 The State of SkillsIn your industry In your role
Workers in the technology and
My employer is more likely to make telecommunications, financial My employer is more likely to make IT, marketing, HR, and finance workers have
services, and business services
redundancies than reskill workers or sectors are most skeptical of redundancies than reskill workers or the strongest doubts about their companies’
commitment to investing in developing their
move them to another department. companies’ commitment to
their careers. move them to another department. skills and advancing their careers.
46% 54% 45% 57% 39% 44%
60%
50% 44%
FINANCIAL TECHNOLOGY AND CONSUMER
SERVICES TELECOMMUNICATIONS AND RETAIL
41% 47%
32%
INDUSTRIAL BUSINESS SERVICES HEALTHCARE HR MARKETING FINANCE IT SALES OPERATIONS
MANUFACTURING
26 The State of SkillsHands can’t hit what
eyes can’t see The skills we need, and the ones
we have, change constantly.
Our jobs change and our careers grow
Rules and regulations get implemented
Business strategies shift and priorities shuffle
Innovative thinking leads to new practices
Because things change constantly. and processes
Customers’ values and behaviors evolve
Pandemics turn the whole world upside down
New technologies create new possibilities at the drop of a hat
Google Search for "skills" since 2015 “Float like a butterfly, sting like a bee. His These things happen every day. As they do, These insights are increasingly valuable to
hands can’t hit what his eyes can’t see.” some skills decay in value while others grow workers and managers because they can
and new ones emerge. And that means we all help keep skills and careers aligned to growth
need to pay closer attention to the skills we opportunities. And they’ve become essential to
have and the ones we need next. business executives and HR talent and learning
Muhammad Ali
leaders because they can inform smarter, more
impactful decisions about how we invest in our
most valuable assets — our people.About the research The Data
We gathered data from 5,208 workers, The data was collected in July and August
team managers, and business leaders. 2020 by independent, international market
research agency, Censuswide.
COUNTRIES JOB ROLES INDUSTRIES
United States 1,078 IT 1,153 Financial Services 425
Brazil 536 Finance 550 IT and Telecommunications 884
Mexico 538 HR 352 Consumer and Retail 729
UK 1,002 Operations 645 Industrial Manufacturing 465
France 521 Marketing 206 Business Services 669
Germany 509 Sales 534 Healthcare 459
India 523 Other 1,768 Other Industries 1,577
Australia 501
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