Residence Townhouse 2020-2021 - Brock University
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2020-2021 Residence Townhouse Handbook
WEARING MASKS Non-medical masks/face coverings will be required in common areas such as Lowenberger and Quarry View laundry rooms, Market Hall, and when entering Brock University buildings. They are also required in any other circumstances when physical distancing cannot be achieved.
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Residence Townhouse Handbook 2020-2021
SOCIAL
DISTANCING
Together, we can slow the spread of COVID-19 by making a
conscious effort to keep a physical distance between each
other. Social distancing is proven to be one of the most effective
ways to reduce the spread of illness during an outbreak.
With patience and cooperation, we can all do our part.
This means making changes in your everyday routines to
minimize close contact with others.
AVOID: LIMIT: KEEP A
ban
handshake-alt • Non-essential gatherings
• Common greetings, such
as handshakes
circle
house-user Contact with people
at higher risk like
older adults and
circle
people-arrows DISTANCE:
Of at least 2 arms lengths
(approx. 2 metres) from
• Crowded places such those in poor health others, as much as
as concerts, arenas, possible
conferences and festivals
HYGIENE
Proper hygiene can help reduce the risk of infection or
spreading infection to others.
Wash your hands often with soap and water for at least
20 seconds, especially after using the washroom and
when preparing food. Use alcohol-based hand sanitizer
if soap and water are not available.
WHEN COUGHING OR CLEAN HIGH-TOUCH
ban
head-side-cough SNEEZING:
• Cough or sneeze into a tissue or the
circle
hand-sparkles SURFACES FREQUENTLY
with regular household cleaners or diluted
bend of your arm, not your hand bleach (1 part bleach to 9 parts water):
• Dispose of any tissues you have used as
soon as possible in a lined waste basket robot TOYS toilet TOILET mobile-android PHONES
and wash your hands afterwards
• Avoid touching your eyes, nose, or
door-closed DOOR BEDSIDE
HANDLES bed-alt TABLES
mouth with unwashed hands laptop ELECTRONICS tv-alt TV REMOTES
Niagara Region Student Health Services
COVID-19 Info-Line 905 688 5550 x3243
(closed for face to face services)
905-688-8248 press 7
Toll-free: 1-888-505-6074 referralstaff@brocku.ca
niagararegion.ca/health/covid-19 brocku.ca/health-wellness-accessibility/
student-health-services/
brocku.ca/coronavirus
home Welcome
Home
Badgers!
The Department of Residences works hard to facilitate the
arrow-circle-down
successful “sleep, study and social life” for all residence students.
To do this, we balance residents’ needs to ensure that high quality
of life and academic success are the goals we reach by the end of
our students’ time here in residence.
We acknowledge the land on which we gather is the traditional
mountains territory of the Haudenosaunee and Anishinaabe peoples, many
of whom continue to live and work here today. This territory
is covered by the Upper Canada Treaties and is within the land
protected by the Dish with One Spoon Wampum agreement.
Today this gathering place is home to many First Nations,
Metis and Inuit peoples and acknowledging reminds us that our
great standard of living is directly related to the resources and
friendship of Indigenous people.
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Residence Townhouse Handbook 2020-2021
Contents Lingo
1................................................. COVID-19 Information BUSU
2 ������������������������������������������������������������������������� Welcome Brock University’s Student Union
4 ������������������������������������������������������������ Important Dates H/H/C/B
5...................................................... Tips for Move-in Day House, Hall, Court, Block
5-6............................................... Move-in Day Schedule (Depicting the communities within residence)
7 ��������������������������������������������������������������Where Do I Go? Keys
8 ������������������������������������������������������������������ What to Pack Your student ID card or a physical key depending
on your living style
9........................................................... What Not to Pack
NSD
9.........................................................Contents Insurance
North Service Desk (Closest for DeCew, Vallee, Earp,
10.................................................Decorating Your Room Quarry View and Lofts 9)
10....................................................Typical Room Layout
RCS
11 ������������������������������������������������������������ Welcome Week Residence Community Standards (Policies in place
11 ���������������������������������������������������������������Receiving Mail within residence that students must follow)
12.............................................. Residence Service Desks Semi-Suite Residence
13................................................... Brock Dining Services Single bedroom sharing a bathroom with another
13 ������������������������������������������������������������������������� Res Tech Single/Double room (Lowenberger, Vallee, and Earp)
14 �����������������������������������������������������������Residence Basics SSD
15.......................................Residence Life Student Staff South Service Desk (Closest for Lowenberger and Village)
15..............................Residence Community Standards Swipe
16 ������������������������������������������������������������ IR Notifications Your student ID card that swipes into your building/
16 ������������������������������������������������������������������ Quiet Hours room through a magnetic strip
16 �����������������������������������������������������������������Guest Sign In Tap
17-18.......................................... Maintenance Problems Your student ID card that taps into your building/
room through proxy
19........................................ Lost Key(s) or student Card
Townhouse Residence
19...................................... Replacing Your Student Card
Non-Traditional Residence where students live in a
20-21 ���������������������������������������������Smoking on Campus townhouse (Village & Quarry View)
21-25 ���������������������������������������������������������������Fire Safety
Traditional Residence
26-29 �����������������������������������������������Cleaning Standards Single/Double rooms sharing a common bathroom
30............................................... Garbage and Recycling within a community (DeCew)
31.....................................................Heating and Cooling Suite Residence
32 ���������������������������������������������������������� Laundry Services Single rooms sharing two common bathrooms,
33............................... Getting Along with Roommates kitchen and living room(Lofts 9)
33...................................... Damage Charges and Billing
34 ����������������������������������������������������������������Winter Break From time to time, edits and/or changes
34 ������������������������������������������������������������April Move Out to this document are required throughout
34.............................Early Withdrawal from Residence the year. The most up-to-date version of
this document can be found online.
35 ����������������������������������������������������������������������Resources
36-60......................Residence Community Standards
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Residence Townhouse Handbook 2020-2021
Important Dates
Sept. 6 Residence move in
Sept. 7 Labour Day – Residences Open, University closed
Sept. 9 First Day of Fall/Winter classes
Sept. 11 Deadline for reporting discrepancies with Unit/Room Inventory and Condition
Reports to NSD or SSD by 4:30p.m.
Oct. 5 - 8 First round of Townhouse Unit Inspections [tentative]
Oct. 12 - 16 Fall reading week - Residences open, University open
Nov. 30 - Dec 3 Second round of Townhouse Unit Inspections [tentative]
Dec. 8 Last day of lectures for Fall Term, duration two courses
Dec. 10 - 22 Exam period. Residence students MUST leave residence no later than 12 noon
the day following their last exam.
Dec. 23 @ Noon Residences close for winter break
Dec. 23 - Jan 3 Residences closed for winter break. Winter break inspections
(no secondary or formal inspection sheet).
Jan. 3 @ Noon Residences re-open for the winter term
Jan. 4 First day of winter term for Undergraduate programs
January Deadline to apply to be a Don for 2021-22 - TBA
Feb. 1 - 5 Third round of Townhouse Unit Inspections [tentative]
Feb. 15 Family Day - Residences open, University closed
Feb. 15 - 19 Winter reading week - Residences open, no classes will be held in Undergraduate
programs, University open.
Mar. 22 - 26 Fourth round of Townhouse Unit Inspections [tentative]
Apr. 5 Last day of Fall/Winter sessions for duration one and three classes
Apr. 8 - 21 Final Exam Period. Residence students MUST leave residence no later than 12 noon
the day following their last exam.
End of June If damages are found following move-out, billing will be processed through your student
account and email notification will be sent to your Brock email account with charges.
5
Residence Townhouse Handbook 2020-2021
Tips for
Move-in Day
• Check your Brock e-mail account for information • Welcome week events (mostly virtual) will be
and bring your move-in day parking permit (will be occurring throughout week, follow
e-mailed late in the week prior to move-in). @BrockResidences for more information.
• Check-in takes place in one hour time slots (see • Ensure that individuals coming along with you
Move-in Schedule on page 6). In order to allow for [max of 2] to St. Catharines that are planning to
physical distancing, there will be no volunteers to stay overnight, book accommodations early!
assist with move-in. There are no guests allowed in residence.
• Only one vehicle per student is permitted. If you
Move-in Day
need to bring two, we ask that you unload one
vehicle with the items and park the second in
long term parking for the day upon arrival.
• There will be a limit of 2 helpers per student
[preferably from your social circle] to assist you
in moving in your items on move-in day.
Schedule
• Please have your Government issued ID in hand.
To manage large volume of traffic and crowding in
We will use your ID to validate the information on
unloading areas of residence, we have assigned
your student card. Should no errors be present, you
move-in times based on locations of residence rooms.
will receive your Brock Card. Should there be errors/
falsification of identity, a replacement card will have Ex: VIL 503 C move-in time 10 a.m. - 11 a.m.;
to be made and a $35 fee will apply. Please return VIL 504 A move-in time 1 p.m. - 2 p.m.
back to this checkpoint within the next 2 hours to
obtain your replacement card. If you have not yet Please refer to the chart (on page 6) for your
uploaded your photo through the online student designated move-in times!
card submission process, please do so at this time If you will be arriving later than 4 p.m., you
(idphoto.brocku.ca). Please return back to this must inform the Residence Admissions office at
checkpoint within the next 2 hours to obtain res@brocku.ca for us to guarantee your space in
your card. residence. All late arrivals must check-in at the
• Visit our website at brocku.ca/residence to print NSD or SSD.
move-in day maps and instructions for easy No early arrivals are permitted.
reference.
• Ensure all your items are securely packed
(preferably in boxes) with your name, as well
as your building and room number/letter For more information on
(eg. John Smith VIL 1115B) Move in Day, please visit:
• Please do not pack your items in garbage bags –
they could get mistaken for actual garbage! brocku.ca/residence/
• Please do not bring family pets. Pets are not move-in-day
allowed to enter residence buildings.
6 Residence Townhouse Handbook 2020-2021 Move-in Day Schedule Residence Residence room/townhouse Time Quarry View Even numbered units – B bedrooms 9 - 10 a.m. Quarry View Odd numbered units – B bedrooms 10 - 11 a.m. Quarry View Even numbered units – C bedrooms 11 a.m. - 12 NOON Quarry View Odd numbered units – C bedrooms 12 NOON - 1 p.m. Quarry View Even numbered units – A bedrooms 1 - 2 p.m. Quarry View Odd numbered units – A bedrooms 2 - 3 p.m.. Village Even numbered units – C bedrooms 9 - 10 a.m. Village Odd numbered units – C bedrooms 10 - 11 a.m. Village Even numbered units – B bedrooms 11 a.m. - 12 NOON Village Odd numbered units – B bedrooms 12 NOON - 1 p.m. Village Even numbered units – A bedrooms 1 - 2 p.m. Village Odd numbered units – A bedrooms 2 - 3 p.m.
7
Residence Townhouse Handbook 2020-2021
Lot K
Lot J
.
Lot H
en ce Rd Lot QV
Lot G Resid
Construction
Quarry View Residence
Res 8
Vallee Lot M
Earp
DeCew
Lot F Glenridge Entrance
Lot R
Lot Q
Lot EA
Lot E
Glenridge Ave.
University Rd. West University Rd. East
Lot P
Reserved Lot A
12
Flora Egeter Way
Lot D
y
Wa
Visitor Zone 1
Reserved
1 Parking Long Term Parking ck
d.
6 Lot B Bro
eR Isaac
2 g Sir
lla 5 Sir Isaac Brock Way Blvd.
Vi Entrance
11 3
Isaac Brock Blvd. North
4
Merritville Highway
10 7 Theal Isaac Brock Blvd. South
House
9 8
Construction Construction
Village Residence Zone 3
ro Rd.
Hyd
Long Term Parking n
Lowenberger Residence ctio
stru
Con
Where Do I Go? South Side (Village)
Enter campus through the Sir Issac Brock Way
entrance. Vehicles will be directed toward residence
1. When you arrive on campus, look for a colour & unloading zones based on room assignments. After
coded sign with your residence name on it at one unloading, you will immediately move your vehicle to
of the two entrances to campus. Long Term Parking (Zone 3 or Zone 1).
2. Follow signs through the internal Brock roads to
the closest unloading zone to your residence. Quarry View
3. While unloading, have your printed parking permit Turn onto John Macdonnel St. from either entrance.
visible on the dash of your car. NOTE: The driver Unloading zones will be available surrounding the
must remain with the vehicle at all times. building. After unloading, you will immediately move
4. While the driver is with the vehicle, you, your ID, and your vehicle to Long Term Parking across the street
Informed Consent Form will go to the designated (Lot EA).
registration table to be given your keys for the year!
You will sign that you have received the correct keys Registration
for your room, and you will also sign the Residence Village - At the entrance to your court area
Agreement. If you were under 18 when you applied Quarry View - In your block area
to residence, you will need a guardian’s signature for
the Residence Agreement signing.
TIP: As long as your room is attended, you may want
5. Take your keys and head on over to your room/unit. to leave your door open so that you can meet your
6. After the car is fully unloaded, the driver has to floor or house mates! Make sure you do not leave your
move the car to the LONG TERM PARKING LOT. door propped unless you are present in your room, as
There will be several signs around campus. that is a safety and fire hazard!
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Residence Townhouse Handbook 2020-2021
What to Pack
What’s in my Room? • Personal toiletries (soap, toothpaste, shampoo,
Room inventory and Condition Report bandaids etc.)
Bed, mattress & zippered mattress protector • Reusable mugs/cups, plates, bowls, and utensils
(twin size) • Cleaning supplies (bedroom/bathroom/kitchen as
Dresser & closet space or wardrobe needed by your style of residence)
Desk & Chair • Small fan (without a heater function)
Small garbage can & recycling bin • Maximum 5 cubic feet fridge with NO separate
exterior freezer compartment AVAILABLE TO RENT
Book Shelf THROUGH coldexrents.com
Window coverings/blinds COVID19 Related recommendations:
Wifi • Personal protective equipment (face masks, hand
What’s in my Bathroom? soap/sanitizer, gloves)
Room Inventory and Condition Report • Thermometer
Small garbage can • Disinfectant supplies
Shower Curtain • Personal documents (health card, photo ID, etc.)
Plunger
Cabinet/storage
**Upon checking in, you will find yellow carbon copies
of your unit, room, and washroom inventory and
condition report. You should review these carefully,
as the information will be used to assess damage and
missing items upon your move-out, for which you
could be financially responsible. Any discrepancies you
find must be reported to your Service Desk (preferably
by calling) before 4:30 p.m. on Fri, Sept 11th. Ensure
you check it and hand in the bottom for a chance
to win $50 in Flex Dollars
Some Ideas of What to Bring
• Personal ID items & Brock ID student card
• School supplies
• Laptop/computer and accessories (printers must
connect via cable or bluetooth)
• Desk lamp
• CSA approved surge protected power bar
• Bed linens, pillows, and comforter
(you can order online at residencelinens.com)
• Clothes hangers
For a complete list of approved/accepted
• Laundry bag/bin, detergent, and dryer sheets items we suggest, please visit:
• Towels and facecloths brocku.ca/residence/move-in-day9
Residence Townhouse Handbook 2020-2021
What NOT Contents
to Pack Insurance
For your safety and comfort, please do not bring It is important to know that you are responsible for
the following to residence: insuring your own belongings. Brock University is NOT
responsible or liable (directly or indirectly) for your
• Mattresses (these are already provided)
belongings should they become damaged or if they
• Candles, incense, or wax/oil lamps (including are stolen. Content insurance is insurance that pays
the plug-in kind) for damage to, or loss of, an individual’s possessions
• Pets (not even as visitors!) while they are located within that individual’s home.
• Certain appliances, see brocku.ca/residence/ As per the Residence Agreement, students are
important-information/allowable-appliances required to have contents insurance. In August
• Space heaters (including fans that have a students will be billed $32.40 for insurance for the
heating function) fall term. Students who have their own insurance
may opt out of this insurance plan by completing
• Beer, ciders, and any similar beverage in any
an online form indicating their policy information
type of glass bottle (cans only!)
and the fee will be removed from their account,
• Large volume alcohol containers (Kegs, “bubbas”, Texas otherwise students will be enrolled in the insurance
mickeys, etc - see the RCS for details), or alcohol- program facilitated by Marsh Insurance for Brock. A
related paraphernalia (i.e. funnels, beer pong tables). second charge of $32.40 will be placed on student
• Ashtrays (all residences are non-smoking) accounts in December for the winter term premium.
More information on the plan can be found at
• Room alteration or repair materials (paint, nails,
brocku.ca/residence/important-information/
window treatments, wallpaper, putty, etc.)
rules-and-regulations/insurance.
• The university will provide double sided sticky tabs
to all residence students at no cost. The use of any
other adhesive material on residence walls/property
(i.e. scotch tape, sticky tack, duct tape, etc.) will
result in damage charges should it damage the wall
surface or remove paint.
• Firearms, knives, ammunition, items intended to
resemble firearms, simulated weapons, fireworks, or
other explosive/ flammable devices and any other
weapon or item that is created/intended/used to
cause harm or could be seen as intimidating.
• Anything of an illegal nature (illegal, prescription,
and/or non-prescription drugs for recreational
purposes and/or drug paraphernalia, underage
cannabis possession etc.)
• Sub woofers and amps are not permitted due to
noise restrictions.
• Items/furniture not listed on the “Allowable
Furnishings” page, see brocku.ca/residence/
important-information/allowable-furnishing
Note: Prohibited items will be confiscated and/
or you will be asked to have them returned home.10
Residence Townhouse Handbook 2020-2021
Decorating • Students are not permitted to paint or wallpaper
anywhere within residence.
• Decorative strings of lights/LED light strips are
Your Room allowed but may only be on when the student is
present and in a way that does not violate any other
sections of the RCS. They must be hung with Brock
provided stickies.
The Department of Residences understands that
decorating is important in making your room and • Decorations should not impede the function of the door.
unit feel like home. The Department of Residences • Due to fire regulations, students are only permitted to
reserves the right to remove objectionable/ have a ‘door tag’ (usually provided by the Residence
inappropriate materials/writing even if in an approved Life Staff) and a wipeable memo board on their
area. Below is a guideline of what is and is not bedroom doors. Any other door decorating is not
allowed in residence. Please note posters and pictures permitted as per the St. Catharines Fire Department.
are all acceptable as long as they do not violate the
Residence Community Standards and are put up with
the double-sided sticky pads that are provided to
students. Just remember these rules: Typical Room
Layout
• Only decorate within your bedroom.
• Posters and pictures are all acceptable as long as
they do not violate the Residence Community
Standards. Quarry View Residence
These layouts can be found online under
• All items must be hung with the sticky padsTypical each
single
provided building page at: brocku.ca/residence/
room
to you in your move-in envelope. If you run out, stop buildings-and-amenities/residences
by the Service Desk to pick up more.
• Do not alter any part of your residence by drilling
holes, or nailing/thumb tacking any items to your
walls or furniture.
• Decorations cannot be placed over light fixtures or
lamps, on or over fire safety equipment (conduits
running on wall/ceiling), near stoves or over heating,
ventilation, and air conditioning vents.
• Two house plants are permitted per resident as
long as they are maintained. Plants must be smaller
than 18” in height. Only artificial Christmas trees Village Residence
are permitted in residence. Dried leaves, branches, Typical single rooms
straw, corn husks, cannabis plants etc. are also not
permitted in residence.
• Students are not permitted to install their
own additional fixtures (lights, ceiling fans, air
Before checking out of residence these diagrams and • All doors and drawers should open fully, without hitting anything.
conditioners, satellite dishes, antennas, etc) or MUST be followed as closely as possible.
bullet points • All furniture should be reasonably accessible.
Failure to follow the points and diagrams may result in
substitute Brock University’s with their own.
financial consequences upon departure, regardless of how
the room was arranged upon arrival or during your stay.
• The bed platform must be put back to its correct height.
There are two black lines on the foot board; place the bed
platform between these lines.
• Writing, chalking, drawing, or marking on any
For moresurface
information please see the End of Term Noticed.
• Light switches and blind cords must not be blocked by furniture.
• All ports and outlets should be reasonably accessible.
other than white boards, chalkboards, room mirrors • Vents and grills must not be blocked/covered for proper heat/air flow.
• The telephone and cord must be able to reach the desk.
or inside windows, and student room message boards • The furniture must not be placed in a way that blocks access to the
window.
is not permitted and is considered vandalism. Any • All furniture must be placed back in its original location.
costs to remove these products from the inappropriate
surfaces will be billed back to the student/unit
occupants as outlined in the damages section.
Before checking out of residence these diagrams and • All doors and drawers should open fully, without hitting anything.
bullet points MUST be followed as closely as possible. • All furniture should be reasonably accessible.
Failure to follow the points and diagrams may result in • The bed platform must be put back to its correct height.11
Residence Townhouse Handbook 2020-2021
Welcome Week
Brock University Students’ Union (BUSU), along
with partnering divisions on the Welcome Week
Planning Committee, work hard to organize and
plan an exciting, unique, and welcoming week for
each year that creates memories to last a lifetime!
This year events will be mostly virtual happening
throughout the week. Take full advantage of
this experience to meet other students and get
acquainted with the campus! Check out the Brock
University Welcome Week website brocku.ca/
orientation or follow @BrockResidences to find out
more about all events and services provided during
Welcome Week.
NOTE: There are no guests permitted in residences.
Please see the RCS for more information
Receiving Mail
in Residence Where do I pick up my mail?
Village mailboxes:
What is my mailing address while living Lowenberger main lobby
in residence? Quarry View mailboxes: Receives mail & packages
How to write your address: Village Example: through Post Canada, and superboxes are located
Student Name Jane Doe directly in front of Quarry View.
Unit or Room # and Letter Unit 214, Room D
Residence Building Name Village Residence
Brock University
Where do I pick up my packages?
Brock University
If you receive a package on campus, the package will
1812 Sir Isaac Brock Way 1812 Sir Isaac Brock Way
be received at the SSD (excluding Quarry view). Once
St. Catharines, ON St. Catharines, ON
it arrives, the Service Desk will email you a notification
L2S 3A1 L2S 3A1
to pick-up your package to your Brock email. Students
MUST show student ID, have their package number,
What if I live in Quarry View? and sign when picking up packages.
Your mailing address is different compared to the other
residences. Please USE the following template for your Village: South Service Desk
mailing address: Quarry View: If your package is too large to fit in the
package box in the Super mailbox, you will have to go
Student Name off campus to a Canada Post to pick up your package.
Unit # and Room Letter Alternatively, if you address your package with your
Quarry View Residence name and only the North Service Desk at 1812 Sir Isaac
51 John Macdonell Street Brock Way, your package will be delivered on campus.
St. Catharines, ON Once it is received by the NSD, you will receive an
L2T 4E4 email notification to pick up your package.12
Residence Townhouse Handbook 2020-2021
Residence
Service Desks
North Service Desk: x3706 By Phone:
(Serves Quarry View residents) Village:
Located in the lobby of Earp Residence Call 905-688-5550 x4311 from your phone
QV:
South Service Desk: x4311 Call 905-688-5550 x3706 from your phone
(Serves Village residents) By Email:
Located in the lobby of Lowenberger Residence Village:
Email southdesk@brocku.ca
Service Desk Staff are here to help 24 hours a day/ QV:
7 days a week. The Service Desk Staff will be able to Email northdesk@brocku.ca
answer your questions or will point you in the right
direction. They also provide the necessary follow-up, In Person:
including the dispatch of on-duty residence staff to (Note: physical distancing rules will be in effect
handle concerns. at the desks.)
Village:
The Service Desks are responsible for providing Go to the SSD located in the main lobby of
administrative services which include: providing Lowenberger Residence
keys & swipes for lockouts, calls for assistance from
Residence Life Staff, calls for emergency assistance QV:
when needed (Ambulance, Fire, and Police), Go to the NSD located in the lobby of Earp Residence
answering questions for residents and guests, taking
maintenance requests, signing guests in, and sorting • The most efficient way to report maintenance
mail and packages - the Service Desks are the first is phone
response for most concerns and questions within
our residences. • Don’t wait to report maintenance issues. Report
them as soon as they occur, as most repairs are
If you have a question or concern of a sensitive made during normal business hours (Monday-Friday
nature, please note that the Service Desks provide 8:30 a.m.-4:00 p.m.).
confidential assistance and cannot give out any • Please be aware that problems are prioritized and
student information (phone numbers, room numbers, are usually responded to within three to five business
etc.) to ANYONE. This includes friends, parents and days. Students will be sent a confirmation of the
other departments in the University. report to their email.
• Any Internet, cable, or phone problems should be
How to Report a Maintenance Report
reported directly to Information Technology Services
When maintenance is requested, you are authorizing
at x4357 or via email to helpdesk@brocku.ca.
a Brock University staff member or authorized
contractor to enter your room/unit without further • The ITS Help Desk is located within the Campus
notification being given. Bookstore and the Computer Commons.
• Whenever Brock University staff enter a room or
To report a maintenance concern you should contact
unit, if they find a violation of the RCS they must
the appropriate Service Desk in one of three ways;
document it.
• Whenever Brock University staff enter a room or
unit, if they find a violation of the RCS they must
document it.13
Residence Townhouse Handbook 2020-2021
Brock Dining a MAC address for the device and submit a helpdesk ticket
so ITS can give the device network access.
Services
Please visit brocku.ca/node/29728 for step by step
instructions on how to connect to the wireless system
with your gaming consoles and other devices.
All students living in residence are required to have Printers
a meal plan. Only printers that have bluetooth or USB cable
connections will function in residence
For up to date information about dining at Brock
University including meal plan information, hours Email Set Up
of operations, and frequently asked questions visit Full & up to date information regarding student
brocku.ca/dining-services. e-mail can be found online at:
brockucainformationtechnology/email/student/
For food allergies or dietary information please email office-365-student-access
Chef Nick Paulino at paulino-nicholas@aramark.ca
Common Area Phones
Telephones are available for student use in townhouse
living rooms. The phones can be used for on campus
or local calling. If you dial “0” on the common area
phones in residence you will be connected to your
Service Desk.
Cable TV in Residence
Cable TV is provided in townhouse living rooms
(Village and Quarry View). There is no cable in
residence bedrooms. For those in Village and Quarry
View Residence who would like to bring their own TV,
please note that Brock is supporting standard CATV
frequencies. This means that when you are setting up
your TV, you will need to set the input to Cable TV. If
you have an older model TV which does not support
this, you will need a converter box, or use a VCR that is
Res Tech
capable of tuning standard CATV channels.
For the full listing of channels available visit: brocku.ca/
information-technology/cns/cable
Information Technology Services (ITS) provides
Internet throughout Brock campus, including Need help with wireless or other IT issues?
residence. To access this Internet, simply connect Contact the Computer Commons ITS HelpDesk
to Brock Wifi or Eduroam and open up your internet at x4375 OR submit an IT ticket at
browser. This should automatically re-direct you to a brocku.ca/information-technology/helpdesk
page, which asks for your login and password, which
will be the same as your portal login. Any changes to Just a reminder:
Abuse of any of the services provided by Information
your password will require a reconnection to the
Technology Services will not be tolerated, these include:
wi-fi system.
Harassment and/or sexual harassment via phone
All residences are completely wireless. If you need or e-mail OR Attempting to by-pass long distance
instructions or assistance connecting your computer to restrictions or toll fraud
the wireless system, please go to brocku.ca/wireless
Failure to comply will result in services being
Students are also able to connect gaming consoles and disconnected. Re-instatement of services will be at
other peripherals to the wireless network. To do so, obtain the student’s expense.14
Residence Townhouse Handbook 2020-2021
Residence Basics
What is an H/H/C/B? capital projects and construction in residence. They
Here at Brock we divide our residences up in a variety work to ensure that the buildings and residence
of ways. DeCew residence is divided into “Houses”, facilities are maintained and at a high standard of care
while Lowenberger, Vallee and Earp into “Halls”, and cleanliness.
Village into “Courts” and Quarry View into “Blocks”.
They are commonly referred to as “HHCBs”. For fall Residence Action Council (RAC)
2020, students are assigned only to Village courts RAC is a volunteer student group representing the
and Quarry View blocks. students in residence; responsible for social, and
charitable programming. They provide a voice for the
There are some fantastic opportunities to get students in residence; liaising with dining services and
involved in residence life. Throughout the year there the Department of Residences to improve facilities
are many activities and events to participate in as and services. To get involved or should you have any
well as the opportunity to participate in educational inquiries, talk to your RAC representative or Don.
programming. Brock also has a strong commitment experiencebu.brocku.ca/organization/rac
to student services, ensuring that our students have
the highest quality experience both in and out of Custodial and Facilities Staff
the classroom. Our residences are a community based Brock University is pleased to employ its own Brock
on respect. trades and custodial staff team to clean public areas
and maintain the residences. The university custodial
Get Involved! staff work during the daytime hours, with a reduced
Your residence and university experience will be what workforce on evenings and weekends, and assist in
you make of it. Within residence & campus, various maintaining a clean and pleasant living environment.
student groups, clubs & committees, and volunteer
opportunities exist to provide ways for students to get
involved as much as or as little as desired. In addition,
Brock community, the Residence Life Staff and
Residence Action Council provide events and activities
all year long. To learn more, visit:
Residence: brocku.ca/residence/getting-involved
Campus: experience.brocku.ca
Residence Life Management Team (RLMT)
The Residence Life Management Team are a group of
professionals who oversee the Residence Life Staff
Team. They ensure that all residence policies are
upheld and ensure the safety of all students and staff
in residence.
Residence Admissions/Administrative Team
The Residence Admissions/Administrative Team are a
group of professionals who assist in the daily functions
throughout residence. The team also deals with
residence applications, placements, room switches etc.
They assist Residence Life, Facilities, and the Service
Desk in administrative roles.
Residence Facilities Team
The Residence Facilities team oversees the Service
Desks, inspections, maintenance as well as longterm15
Residence Townhouse Handbook 2020-2021
Residence Life Residence
Staff (RLS) Community
The team in the Department of Residences endeavors
to enrich students’ university experience through the
Standards
provision of innovative programs and student-centered
services in a safe, supportive living environment that
embraces diversity, fosters mutual respect, promotes
(RCS)
accountability and encourages good citizenship.
The residence community is a unique environment
Head Residents (HRs) in which we aim to balance residents’ needs as well
Each residence building has a Head Resident who as their academic successes during the students’
monitors residence life within his/her respective time in residence. For this purpose, Brock University’s
building. Head Residents are the leaders of the Department of Residences has created a document
Residence Life staff team in their building. They assist entitled Residence Community Standards (RCS) which
in some administrative decisions and in residence defines unacceptable behavior, outlines the levels and
disciplinary matters. types of infractions, and describes in detail both the
manner in which infractions are enforced and the kinds
Residence Dons of sanctions applied. Residents are expected to read,
There is at least one Don for each house, hall, court, understand and abide by the information contained
and block (HHCB). Dons assist, counsel, and refer their in this document. You electronically agree to this
students to campus departments and community document when submitting your residence application,
services when needed, and work closely with the Head and also will sign an agreement upon check-in to
Residents to maintain a positive sense of community residence. So, it is a good idea to have a look at this
within Residence. Dons are here to provide students document prior to your arrival!
with one on one mentoring if they are having difficulty,
roommate or residence community challenges and The goals of the Community Standards are
mental health support. You can contact your Don as follows:
when you need help with anything from school, to 1) To provide students with clear information about
roommate issues, to finding your way around the city! what is expected of them while living in residence.
Dons of Activities (DAs) 2) To provide Department of Residences and Residence
Dons of Activities are placed across the residence Life Staff with a resource that specifically outlines
community. They have general RLS responsibilities, the course of disciplinary action for any unacceptable
but are dedicated to running energetic social programs behavior.
in residence. 3) To illustrate to students the importance of
cooperation while living in the residence community.
Residence Education Dons (REDs)
Residence Education Dons are responsible for
residence-wide awareness campaigns, events and
initiatives focused on areas of social justice and
issues prevalent to university students. The RCS can be found at the back
of this handbook and online at:
Residence Life Coordinators (RLCs) brocku.ca/residence/apply-online/
The RLCs are the full time professional staff who
oversee the residences and the Residence Life Staff.
residence-community-standards
They support and supervise the RLS, respond to
emergency situations and assist in educating residents.16
Residence Townhouse Handbook 2020-2021
IR Notifications Quiet Hours
IR stands for “Incident Report”, it is written to Sunday to Thursday
document an infraction of the Residence Community 11:00 p.m. to 8:00 a.m.
Standards. Our approach to discipline in residence at Friday and Saturday
Brock is designed to address unacceptable behaviour 1:00 a.m. (Sat/Sun) to 8:00 a.m.
in a systematic, progressive manner (i.e. consequences
become more severe for repeated or more serious Extended quiet hours are implemented during
misconduct). We also recognize that intent, impact, December and April exam periods. Starting on the last
and extenuating circumstances may be contributing day of classes, quiet hours are extended to 22 hours
factors in some situations. As such, some types daily with only two hours for less quiet activities—
of behaviour may fall within more than one level. Sunday through Friday 7-9 p.m. and Saturday 9-11
Students are assigned disciplinary points based on p.m.. During these two hours noise should not be
each infraction. Points accumulate over the year and excessive.
stay on your record until the end of the academic year.
If you are concerned about noise within the quiet
Level One Infractions: (1-2 points) hours, please call your Service Desk [ x3706 (North)
Behaviour by an individual(s) that interferes with the or x4311 (South) ] to report a noise complaint.
rights of another individual(s) to the peaceful use and
enjoyment of his or her space in residence.
Level Two Infractions: (2-3 points)
info-circle
Respect Hours are in effect 24 hours a day,
Behaviour by an individual(s) that creates a significant 7 days a week.
nuisance and/or disturbance to an individual(s)
or community. The right to a quiet living/learning environment
supersedes your right to make noise.
Level Three Infractions: (3-4 points)
Behaviour by an individual(s) which: endangers
the safety and security of themselves or another
individual(s); and/or compromises personal or
university property; and/or attacks the dignity/
integrity of an individual(s); and/or breaks the laws
of the land.
Guest Sign In
COVID-19 Amendment:
Due to COVID-19 guests or visitors are not
permitted in residences at this time. The guest
policy remains in the RCS in the event that guests
will be permitted on campus in the future.17
Residence Townhouse Handbook 2020-2021
Maintenance
Problems
All Residence General Problems and Solutions Listed below are some common occurrences that you
When maintenance is requested, you are authorizing may encounter living in residence, and steps you can
a Brock University staff member or authorized take to solve the problem, as well as, ways to obtain
contractor to enter your room/unit without further the information the Service Desk will need in order
notification being given. to help you. CALL your Service Desk if you can speak
directly to staff in detail and avoid delays from having
to follow up for more information.
Don’t ever flushed a clogged toilet
Is water spilling over the edge? Turn off the valve at the back of the toilet with the
handle on or near the wall
Clean up any and all water on the floor to prevent costly water damage
Toilet Use the plunger in your washroom until the water goes down
Overflowing?
Plunging doesn’t help? Leave the water off, put a sign on the toilet, let your
roommates know, and contact your Service Desk
TIP - Do not flush feminine hygiene products down the toilet OR
use excessive amounts of toilet paper
Ensure your room/unit area is clean (bugs love trash!) If you haven’t been, be sure
to empty garbage then vacuum and clean
Seeing
bugs/ants? Call the Service Desk. Make sure that you tell them how many bugs, where you see
them, if others around you are having issues (if possible, bring a sample bug)
Often pest control issues take a couple of weeks to resolve
Remove any hair/food/debris that is sitting in the drain, keep pulling/cleaning until
it is all out
Drain Invest in a drain cover to stop hair/food/debris and regularly clear all items from the
Clogged? drain cover
Do NOT use Drano or other abrasive/harsh products as this can damage the pipes.
If you are still having problems, call the Service Desk
Is it the item that you have plugged in that is not working? Try another appliance.
How many appliances are plugged in?
Check the reset buttons on any power bars to see if the power bar has tripped
No Power? Check nearby outlets to see if they are working. Note if any lights are affected
Bathroom outlet? These are unique and have a TEST/RESET button on them.
Try pushing the RESET button
QV kitchen? Check the outlet by pushing the RESET button
Otherwise call your Service Desk18
Residence Townhouse Handbook 2020-2021
Townhouse Problems and Solutions Listed below are some common occurrences that you
When maintenance is requested, you are authorizing may encounter living in a Townhouse Unit, and steps
a Brock University staff member or authorized you can take to solve the problem, as well as ways to
contractor to enter your room/unit without further obtain the information the Service Desk will need in
notification being given. order to help you:
Ensure that the fridge is set to mid-range temperature.
Ensure that the door is closing completely.
Fridge/Freezer Ensure that the fan at the back of the freezer is not blocked by too many items
Not Cold? in front of it.
Call the Service Desk to report the maintenance concern and have accurate
information as to what is working and what is not.
Check that the burner rings are plugged in fully.
Stove Burners/
Check that the timer has not been set.
Oven not
Working Call the Service Desk to report the maintenance concern and have accurate
information as to what is working and what is not.
How many people showered before you? (Does the tank need time to reheat?)
Check at least two other water sources i.e. Kitchen sink, bathroom sink, or shower
to see if water is hot.
No Hot
Water? Is there any warm water or is it just cold?
Call the Service Desk to report the maintenance concern and have accurate
information as to what is working and what is not.
Check that your thermostat is set to heat and the fan is set to Auto.
Check to see what temperature the thermostat is set to and what the actual
temperature is reading.
No Heat?
Unit is Check floor vents on all levels to see if the vents are open, and if any air is
Humid? coming out at all. Is the air hot or cold?
Check if you have hot water.
Call the Service Desk as soon as possible to report a maintenance concern.
As the weather changes, the metals in the door frame may expand and contract
which can affect unlocking and locking your door.
Door is
Difficult When you are turning your key, gently pull the door toward you to alleviate
to Open? pressure on the latch.
To prevent damage, or the door jamming, don’t slam the door. Pull it closed.19
Residence Townhouse Handbook 2020-2021
Lost Key(s) or Replacing your
Student Cards Student Card
Lost or found keys/student cards should be reported Visit the Brock Card Office during business hours to
immediately to a Residence Service Desk for your replace your lost/ stolen/damaged Brock ID Card. If
safety and the safety of those around you. Charges your card has been lost/stolen/damaged during non-
for replacement keys and/or lock changes are billed business hours, please proceed to your Service Desk
to your student account. Lending any residence key to obtain a temporary card in order to access your
or swipe card to anyone is prohibited. Students are residence room.
not permitted to copy their residence keys or cards.
Lending out your keys or attempting to duplicate them Office Location
is considered a level 2 or 3 infraction. Please refer to Main Level, Thistle Corridor
your copy of the RCS or online for more detail on the TH221A (across hall from The Market entrance)
infraction system. See below for information regarding Hours: Please check brocku.ca/dining-services
temporary key(s)/swipes.
Lost/Stolen Cards
Keep Yourself and Your Belongings Safe! To replace a lost or stolen Brock Card bring a valid
All windows, bedrooms, and front doors are government issued Photo I.D. to the Brock Card
equipped with locks, and it is essential that you take Office and a new card will be issued to you for a
the precaution to make sure everything is locked $35 replacement fee. If you are living or working in
when you leave your room/unit. Also if there are any a residence that requires swipe access you will be
locks in your room/unit/building that are not working charged an additional $15 reprogramming fee to
properly, report them to the Service Desk immediately your student account by the Service Desk.
as repairs take place during normal business hours
(Monday-Friday 8:30 a.m.-4:30 p.m.). Failing to Damaged Cards
report a non-functioning lock, leaving a door unlocked To replace a damaged card (either broken, or
or granting open access to one’s space will not be demagnetized) bring the damaged or broken card to
accepted as an excuse for any damage or infraction the Brock Card Office (even if in pieces) and have a
that occurs in a student’s space. Village front doors replacement card issued. The applicable replacement
lock as soon as they are closed so always make sure fee will be charged if you cannot turn in the damaged
to pull (not slam) the door closed tightly and be sure card at the time the replacement card is being issued.
to have your keys with you as your unit mates will If your card has been willfully damaged (holes punched
not always be there to let you in (and it is an unfair in magnetic stripe etc.), the applicable replacement fee
expectation to think they should be!). Slamming doors will be charged.
will cause the door to jam and become inoperable. All
other buildings require you to lock the door with your
key or swipe.
Locked Out?
Your Service Desk can help you by signing out
temporary key(s)/swipe! Progressive charges exist for
taking out temporary swipes or keys from the Service
Desks; a $5 per 24 hour fee is also applied so return as
soon as the original is found!
If you have lost your student set of keys and know that
you will not find them within seven days, a lock change
will be initiated at your expense. As noted above,
report lost key(s)/swipes right away!20
Residence Townhouse Handbook 2020-2021
LOT M
Residence 8
Construction site
Canada Games 2021
Construction site
Temporarily closed for expansion.21
Residence Townhouse Handbook 2020-2021
Smoking on Fire Safety
Campus Residents, guests, and staff are expected to exercise care
and good judgment with regard to their own personal
safety and the safety of others. Students may be in
Smoking is not permitted on campus except violation of the RCS and/or other policies if they cause
in “Designated Smoking Areas”. The use of an unsafe situation for other students including, but not
e-cigarettes and vaporizers are considered to limited to, propping open exterior doors or tampering
be smoking and must be used in a “Designated with light bulbs in hallways, stairwells or elevators.
Smoking Area”
Students are expected to ensure that their living
It is important to note that vaporizers, e-cigarettes environment is safe and free from safety hazards.
(and other similar products) DO set off the fire This includes:
alarm because of the by-product they produce. • Not overloading plugs
Alarms set off intentionally or due to a device
of this nature will be fined by Brock and/or the • Using CSA approved, surge protected power bars and
St. Catharines Fire Department. extension cords
• Using the approved appliances only in approved
Evidence of smoking inside [ashes, smell, residue locations and ensuring that items such as curling
stains] will result in sanctions/charges under irons or hair straighteners are unplugged when
the RCS. not in use.
Fire safety equipment must be respected:
Designated • Discharging fire equipment, interfering with the
normal operation (e.g. covering, removing wires
Smoking Areas
or batteries), tampering with or using any fire
prevention or detection equipment for anything
other than the intended purpose is prohibited.
• Attaching, covering or hanging items from any door
Designated smoking areas are identified by green closers, fire safety/detection equipment, or the
signs and there are 6 areas across campus: wiring leading to it is prohibited. Students who fail
to report a non-functioning life safety device may
• The north side of Thistle Complex leading also be subject to disciplinary action.
out to Alphie’s Trough
Certain Items are not permitted in residence:
• Behind DeCew Dining Hall at Residence Road • Candles, incense, or wax/oil lamps (including
• In between Vallee Residence and Earp Residence plug-ins) are not permitted in any residence. This
near parking lot K includes lighting/burning as well as possession.
• Centred around Village Residence and • Any student required to light or burn candles/
Lowenberger Residence incense based on religious grounds must seek and
• Behind Gateway Suites Residence receive prior written permission from his or her
Residence Life Coordinator.
• On the sidewalk in between the International
Centre and Quarry View Residence • Using and/or storing any combustible fuels (i.e.
propane tanks, lighter fluid, etc) (either empty or
full) indoors, or any appliance requiring combustible
fuel (including fondue sets) is not permitted in
any residence.
• See the Residence Community Standards and the
Allowable Appliances document for more details.22
Residence Townhouse Handbook 2020-2021
All Residence Common Fire Hazards Village Residence Fire Safety
Over the years, we have discovered some very If a carbon monoxide and/or smoke detector goes
common household items that can be considered very off, residents are to evacuate the area in alarm
serious fire hazards: immediately (may be the individual unit, a cluster
of units or the entire court). Unless faced with an
immediate threat that prevents them from doing
Bulbs become very hot and
so, residents are to put on a mask that covers their
will start a fire if accidentally
Halogen Lamps mouth and nose and proceed to the designated
knocked over and/or left
meeting place for all fire alarms except the posted
unattended.
monthly fire alarm test. Do not remain in doorways
Always be sure to unplug or near the building and please remain off roadways
if empty to ensure that fire trucks and emergency vehicles
If there is a night light built in are not blocked. Remain outside the building until
and it starts flickering, unplug given the all clear to return by Campus Security
Scented Plug-Ins Services.
it right away
Plug ins that melt scented When evacuating for a fire alarm, please ensure you
wax or oil are not permitted are following physical distancing guidelines while in
in residence the designating meeting place.
Unplug every time you are Please note: Your unit/rooms may be entered by
finished as this will ensure Department of Residences Staff, Campus Security
Hair Straightener/ that the item is off Services and/or the Fire Department without
Curlers/ Irons Never leave these items knocking during an alarm.
unattended or on fabric
surfaces If you suspect carbon monoxide is present (detector
activated and occupants experiencing nausea,
Any appliances using fatigue, headaches) you need to leave the unit
combustible fuel cannot be immediately. If you can, open up the windows to
stored or usd indoors provide fresh air and leave the unit. Immediately
Only permitted in Village & contact your Service Desk from a separate location
Quarry View who will dispatch Campus Security to attend. Wait
Propane Tanks/ for help to arrive to assess the situation before
BBQs Must be stored at least 10
re-entering the unit.
meters from the building
Any found in disrepair, in close Smoke/Carbon Monoxide can cause death, so do
proximity, or in unit will be not ignore or disconnect a beeping detector, as they
removed are present to save lives.
Smoking is not allowed inside
Smoking (Including
any Residence Building
e-cigarettes
& vapes) Smoking is only allowed in Causing a fire alarm
designated areas on campus (intentionally or not) due to
Are to be used in the misuse or smoking in ANY
kitchen area only, never left residence will result in a
Appliances unattended while in use $175-$2000 tampering
Should be unplugged and/or charge, plus costs associated
turned off when not in use
with repair/reset of system
Use CSA approved power bars and possible fines.
Power Bars
Do NOT overload them!23
Residence Townhouse Handbook 2020-2021
What Can Set off the Detector (Other than a fire)? Quarry View Residence Smoke/Carbon
Monoxide Detectors
• Smoking (of any kind, including vaporizers (“vaping”),
e-cigarettes, etc.)
How do you make sure the detectors work?
• Tampering with, removing, covering, or hitting the
detectors • Residence Facilities staff will enter your unit
• Burning food each month to test the detectors
• Walking away leaving appliances unattended • Advance notice is NOT provided
while cooking • A contractor does an annual test and check
• Using ovens, toasters, pans that have grease/food of all detectors in residence
spills built up – causing smoke to occur when heated I set the detector off while cooking! Now what?
• Using personal hygiene devices or aerosol products
near or at the devices (i.e. perfume, cologne, steam • Do not take them down!
from hair dryers or hair straighteners) • Wave a dishtowel under the detector and
open a window
What are the Consequences of Causing a Fire • Cooking is NOT an excuse to tamper with
Alarm? (see page 25) the detectors
• You will be sanctioned under the RCS – can be a level
1, 2, or 3 offence My detector is beeping without instigation!
What do I do?
• You will receive a charge of $350 to cover the costs
associated with the repair/reset of the system
• Listen to any beeping or verbal
• You will receive a $75 tampering charge + all costs messages from the detector, and from which
associated with the repair/reset room it is coming from
• When the University receives a fine from the • Call your Service Desk to report beeping and
St. Catharines Fire Department ($1650) for the give as much detail as possible
alarm, that fine will be forwarded to the individual(s)
who caused the false alarm
Village and Quarry View Residence
Fire Extinguishers
2020/2021 Village Fire Each unit is equipped with a fire extinguisher in the
Alarm Test Dates vestibule/entranceway to the unit. The extinguisher
must be left in the mount, as emergency personnel must
be aware of the extinguisher location within the units.
September 16, 2020
Tampering with fire extinguishers for any purpose
October 21, 2020 other than the control of a fire is prohibited and could
November 18, 2020 lead to financial consequences. Tampering includes
December 23, 2020 removing the metal safety pin, removing the plastic
seal holding the metal pin in place, discharging the fire
January 20, 2021 extinguisher and/or lost extinguishers.
February 17, 2021
If an extinguisher is discharged or lost, contact the
March 17, 2021 Service Desk immediately so that a replacement can be
April 28, 2021 given and/or clean up can be arranged. If an extinguisher
is taken because the unit front door is left open/
unlocked, the occupants of the unit are responsible!
Regular inspections of unit/rooms will occur (see
important dates for timing) to make sure that theyYou can also read
