RETAIL EXCELLENCE - 2019 attracted over 300 delegates representing over 100 airlines and vendors - T2RL
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2019 attracted over 300
delegates representing over
100 airlines and vendors
RETAIL EXCELLENCE
Transformation strategies to develop
airline business capability and revenue
For more information
PSS2019.london +44 (0) 7957 354 940 | jb.noon@t2rl.com
CONFERENCE OVERVIEW
3 days of knowledge-sharing, networking and learning
OVER 5 HOURS OF 50 SPEAKERS MORE THAN 12 AUDIENCE
MASTERCLASSES & FROM ACROSS THE HOURS OF QUALITY ENGAGEMENT AT
ROUNDTABLES INDUSTRY NETWORKING TIME ALL TIME HIGH
Over 50 vendors in Keynotes and panel A fantastic drinks reception 61% of the audience
attendance at the vendor sessions, lightning talks sponsored by OpenJaw interacted with sli.do.
masterclass and two airline and roundtables made and unique Gala Dinner Nearly 100% of the
specific masterclasses a packed and innovative sponsored by Sabre in delegates downloaded
attended by 45 airline agenda addition to networking and interacted with the
delegates breaks throughout the day conference app.v
40% OF THE OVER 40 AIRLINES 48% OF AIRLINES
WORLD’S PBs IN ATTENDANCE HAD OVER 25M PBs
ATTENDED FROM ALL 6 GLOBAL
REGIONS
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WHAT DID WE LEARN?
Three days of expert sessions shared knowledge and insight, whilst encouraging lively
debate on the opportunities and challenges in developing strategies for business
capability and revenue growth. Industry leaders and experts left with ideas and
inspiration to share with their businesses.
Transformation
Insight and opinion on developing a retail-agile PSS and an equity analyst’s view of travel and
retail.
Transition
Lively debate on retail disruption and the impact of new shapeshifters. Southwest case study
demonstrated how the world’s largest airline retail outlet delivers value.
Transparency
Digital transformation and migration experience shared by SAS, PIA and T2RL migration
consultant.
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WHO ATTENDED?
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DELEGATES BENEFITTED
FROM...
PSS2019 was the largest gathering of passenger service systems and associated
complex technology experts globally. PSS2019 provided a range of opportunities to
gain new knowledge and skills, share best practise and debate key industry issues
LEARN FROM THE EXPERTS BREAKTHROUGH INNOVATION
re-conference consulting master classes:
P Exhibitor marketplace: a select range of
3 hands-on working sessions for airlines and vendors technology suppliers are available to answer
asterclass 1: Contract Negotiation and Extension of
M questions and inform decision-making
existing contracts: How to ensure you’re getting a ‘buyer 2 1 sponsor meetings: opportunity to discuss specific
1
contract’ with your IT providers. Top tips on negotiating system requirements or capabilities with sponsors directly
and renegotiating your contract. In a multi-vendor ightning speeches: 10 min. innovation
L
solution, how can you handle and enforce the SLA in the overviews from complex technology vendors
case of a major problem. Three most common mistakes
in contracting. How to future proof your IT contracts. NETWORKING WITH YOUR PEERS
asterclass 2: How to roll out new technology
M 1 2 1 with selected peers and vendors
and standards effectively: In order to be agile in through our online networking tool
embracing new technology, how can retailers afford rinks reception: complimentary evening
D
to rollout new standards and complex technology drinks at the QEII centre at the end of day 1
efficiently in a fast moving environment?
Throughout the conference there was also
PRESENTATIONS FROM THE EXPERTS ample opportunities to engage with delegates
over lunch and during tea/coffee breaks
eynote presentations: leading industry figures
K
share market knowledge, analysis and insight COLLABORATION
Panel discussions: on a range of hot topics, industry
ound table sessions: addressing thorny
R
challenges and future scenarios, provoking open industry topics, moderated by industry experts,
debate, moderated by independent experts the results to be shared with all delegates
orizon scanning: a view into future technology
H
trends from out of industry experts
Expert analysis: T2RL and other independent
analysts provide insight into key industry topics
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PSS2019.london +44 (0) 7957 354 940 | jb.noon@t2rl.com
JOIN T2RL IN 2020
T2RL ASIA SUMMIT 2020
Wednesday 1st April, AVANI Riverside, Bangkok
PSS2020: OPTIMISING THE PASSENGER EXPERIENCE
Wednesday 11th - Friday 13th November, QEII Centre, London
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PSS2019.london
PSS2019.london +44 (0) 7957 354 940 | jane.atkinson@t2rl.com
A SNAPSHOT
VIEW MORE
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PSS2019.london
PSS2019 AGENDA
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+44 (0) 7957354
354 940
940 | jb.noon@t2rl.com
| jane.atkinson@t2rl.com
DAY ONE
PSS2019 AGENDA
TRANSFORMATION
DAY 1 - TRANSFORMING THE PSS FOR RETAIL
As new technology and revenue opportunities PANEL: UNLOCKING THE VALUE IN REAL-TIME
emerge, airlines continue to look at transforming CUSTOMER DATA
their business capabilities to improve the way Cemil Agagil, Product Director, Hitit
they retail to customers. The PSS lies at the James Barr, Principal Associate, Gowling WLG
heart of an airline’s IT infrastructure and hence Stephane Druet, SVP Head of Marketing and Product Strategy,
plays a major part in this transformation. Cellpoint Digital
France Grenot, Enterprise Architect, Southwest Airlines
SETTING THE SCENE Karan Rao, Senior Consultant & Program Director - Travel &
Richard Clarke, CEO, T2RL Transportation and Hospitality Business, Mindtree
Julia Reichel, VP Sales, OpenJaw
KEYNOTE: DYNAMIC OFFERS INSIDE THE PLATFORM AT Moderator:: Chris Bird, Principal Analyst, Architecture, T2RL
THE CENTRE OF TRAVEL
Cem Tanyel, Executive Vice President & KEYNOTE: THE EQUITY ANALYST’S VIEW OF THE TRAVEL
President Airline Solutions, Sabre RETAIL MARKET
James Goodall, Equity Analyst Transport and Leisure, Redburn
KEYNOTE: STAYING AHEAD OF THE TRANSFORMATION
CURVE
Nawal Taneja, Executive-in-Residence Fisher College of Business NETWORKING OPPORTUNITY
and Distinguished Fellow College of Engineering
Ohio State University
PANEL: A RETAIL-AGILE PSS
Mike Barrera, Chief Product Officer, Radixx
David Friderici, Vice President & Head of Product Strategy &
Management of Airline Passenger Solution, IBS Software
Jeff Jones, Vice President, Southwest Airlines
Mark McDonald, Director, ASia Pacific, Farelogix
Oliver Wigdahl, Director, TimeSpy
Moderator: Bert Craven, Chief Strategy Officer, T2RL
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PSS2019.londonDAY TWO
RETAIL EXCELLENCE
TRANSITION
DAY 2 - TRANSITION FROM OLD GENERATION TO NEW GENERATION RETAILING TECHNOLOGY
KEYNOTE: WHAT IT TAKES TO DELIVER THE WORLD’S PANEL: STRATEGICALLY DRIVING ADDITIONAL SALES KEYNOTE: DYNAMIC PRICING FOR AIRLINES: THE TIME
LARGEST AIRLINE RETAIL OUTLET AND REVENUE THROUGH TECHNOLOGY HAS COME
Kathleen Wayton, Senior Vice President and Chief Gian Caprini, Head of Digital Sales Growth, Expedia Group Scott Nason, T2RL Fellow, T2RL
Information Officer, Southwest Airlines Dave Cruickshank, CEO, The ATCORE Group
Mandy Round, Airline Tour Operations, Logi Travel Group FIRESIDE CHAT: THE ART OF THE POSSIBLE
KEYNOTE: BEYOND THE BUZZWORD: WHAT CAN AI DO James Spalding, Airline Director UK and Europe, Trip.com/Ctrip Karl Isler, Managing Partner, Karl Isler Consulting
FOR THE AIR TRANSPORT INDUSTRY? Assen Vassilev, Founder and CEO, CTW Consutling Scott Nason, T2RL Fellow, T2RL
Southwest Adnan Saulat, AVP & Head of Consulting - Travel, Group Moderator: Ben Moss, VP Research for Distribution
Transportation and Hospitality Business, Mindtree PANEL: DYNAMIC PRICING IN A DYNAMIC RETAILING
Platforms & Technology, T2RL ENVIRONMENT
PANEL: WHERE IS THE REAL RETAIL DISRUPTION FellowTom Gregorson, Chief Strategy Officer, ATPCO
COMING FROM? LIGHTNING TALKS: 15BELOW AND GOWLING
Michael Reyes, Senior Director, Offer Management, Sabre
Surain Adyanthaya, Principal Travel Strategy, PROS Al Tredinnick, Head of Business Development, 15Below
Paul Rose, Managing Director, Paul Rose Consulting
Simon Lightman, Partner, Morgan Lewis James Barr, Principal Associate, Gowlingn WLG
Sebastien Touraine, Head, Dynamic Offers Program, IATA
Bas Nieman, Senior Manager Aviation, Accenture Matthias Viehmann, Head of Methods and Processes Revenue
KEYNOTE: BEYOND THE STANDARD: A STRATEGIC
Carsten Schaeffer, CCO, Blue Air APPROACH TO NAVIGATING THE NEW DISTRIBUTION Management and Distribution Lufthansa Group
Ian Tunnacliffe, Editor in Chief, T2RL LANDSCAPE Scott Nason, T2RL Fellow, T2RL
Bryan Porter, Chief Commercial Officer, OpenJaw
PANEL: NEW SHAPESHIFTERS
GALA DINNER: TOWER OF LONDON
Tim Catling, Program Manager, NIIT Technologies KEYNOTE: CONTRACT PRINCIPLES: RISK ALLOCATION VS Delegates experience a unique evening of fine food,
Bertrand Kientz, Co-Founder and CEO, Conztanz RISK MITIGATION
drink and premium networking opportunities all
Malachi Faughnan, Director of Product Strategy, Datalex Bert Craven, Chief Strategy & Research Officer, T2RL
set among the backdrop of one of London’s most
Nick Stott, Managing Director and Partner, Travel in Motion Mike Pierides, Partner, Morgan Lewis
iconic landmarks. Kindly sponsored by Sabre.
Nawal Taneja, Executive-in-Residence Fisher College of Business
and Distinguished Fellow College of Engineering PANEL: ORDER MANAGEMENT - HOW IS IT DIFFERENT?
Ohio State University Thomas Helldorff, VP Airlines & Travel, Worldpay
Julio Toro, Chief Information Officer, Copa Airlines Mao Junwei, General Manager Airlines Business Department,
Bert Craven, Chief Strategy & Research Officer, T2RL TravelSky
Mona Kristensen, Director NDC Product Management, OpenJaw
KEYNOTE: NEW RETAIL STRATEGIES FOR AIRLINES TO Arnulf Pribas, Managing Director, pribas
DEVELOP REVENUE
Oana Savu, Senior Manager Industry Distribution Programs
Gian Caprini, Head of Digital Sales Growth, Expedia Group ww
Adoption, IATA
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PSS2019.london +44 (0) 7957 354 940 | jb.noon@t2rl.comDAY THREE
RETAIL EXCELLENCE
TRANSPARENCY
DAY 3 - TRANSPARENCY - PRACTICAL ADVICE FOR BUYERS AND SELLERS
FIRESIDE CHAT: SABRE AND RADIXX Moderator: Bert Craven, Chief Strategy & research Officer, T2RL
Richard Clarke, CEO, T2RL
John Elieson, President, Radixx ROUNDTABLES: SPONSORED INTERACTIVE DISCUSSIONS
Darren Rickey, SVP and General Manager, Regional Sales Sabre, OpenJaw, Accenture, ATPCO, Covington, Datalex,
and Account Management, Airline Solutions, Sabre Hitit, IBS, Farelogix, PROS, Morgan Lewis,
KEYNOTE: THE RETAIL RACE IS ON: CREATING NEW KEYNOTE: SAS’ DIGITAL TRANSFORMATION
VALUE IN AN NDC ECO SYSTEM Kati Andersson, VP Digital Sales & Distribution, SAS
Chris Phillips, Regional Director, EMEA, ATPCO
KEYNOTE: PIA’S PSS MIGRATION AND LESSONS LEARNED
PANEL: DISTRIBUTION - COMPETITION FOR NO REASON? Asad Bukhari, General Manager, Digital Systems, PIA
Donna Bahar, Head of Reservations & Distribution, EL AL Airlines
KEYNOTE: IMPLEMENTATION - ADVICE FOR
Shannon Durbin, Distribution Account Manager, Alaska Airlines PRACTITIONERS
Veronica Hull, Head of Distribution Strategy, Virgin Atlantic Mike Moore, Managing Partner, T2RL
Kenneth Lee, Head of Distirbution Strategy, Cathay Pacific
Anthony Radar, Senior Manager, Distribution Strategy, American
Airlines
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