Retail Leaders Forum 2021 - Resilience in Retail 27-28 April 2021 ICC Sydney, Australia Gain Access - Connect Media
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Retail Leaders
Forum 2021
SABRINA FUNG
LORD STUART ROSE
Group Managing
Chairman Director
Ocado (UK) Fung Retailing
Group (HK)
Resilience in Retail
27-28 April 2021
ICC Sydney, Australia
ALEGRA O’HARE
SARAH HUNTER
Former Chief
Managing Director
Marketing Officer
Officeworks
GAP (USA)
Gain Access
50+ Industry Speakers
Executive Learning Agenda
BOB NEVILLE JACK GANCE
45+ Insightful Sessions Global Vice Co-Founder
President of Retail & Chairman
Under Armour (HK) Chemist Warehouse
400+ Senior Retail Executives
5-Star Networking Environment
KATIE HUNT
MICHAEL SCHNEIDER
www.retailleaders.com.au
Co-Founder & Chief
Managing Director
Revenue Officer
Bunnings
Showfields (USA)Resilience Returning in April, the Retail Leaders Forum arrives at a
critical juncture for the nation’s Retail community.
In Retail
The industry has responded emphatically to the unprecedented
challenges arising from the COVID-19 pandemic.
Now, as consumer confidence builds and our operating
Date environment begins to correct, Retail executives are accountable
27-28 April 2021 for securing opportunities emerging from the upturn economy.
Venue The Forum secures national and global speakers of immense
ICC Sydney, Australia authority to arm attendees to succeed in this undertaking.
Why Attend? The Retail Leaders Forum secures national and global
speakers of unmatched quality and immense authority.
Our attendees are charged with shaping the conversation,
Register by Web
armed with an array of real-time engagement tools.
www.retailleaders.com.au
/#register
Every session is independently moderated to facilitate
candid discussion and debate, and the programme is
Register by Email
designed to provide attendees with valuable opportunities
team@connectmedia.com
to connect in-person on the business that matters.
Register by Phone
02 8004 8590
Why Get Celebrating its 10th year, the Retail Leaders Forum is
unparalleled in the level of delegates and speakers it attracts.
Involved?
The Forum is driven by an ambitious business agenda,
and our audience is screened for seniority to ensure you
are networking with the minds shaping business.
Our limited keynote and moderated panel speaking opportunities
Contact will effectively embed you in this top-end business community.
ANGEL GOMEZ
Commercial Director Digital and physical brand activations, as well as
consultations in dedicated activation spaces further enable
Phone you to engage with this decision-making audience.
02 8090 4363
As a marketing platform to demonstrate expertise,
Email credibility and grow your business with the Retail industry,
angelg@connectmedia.com the Retail Leaders Forum offers unrivalled cut-through.View the
2021 Speakers full line-up
www.retailleaders.com.au/#speakers
SABRINA FUNG JACK GANCE
LORD ALEGRA O’HARE BOB NEVILLE
Group Managing SARAH HUNTER Co-Founder
STUART ROSE Former Chief Global Vice
Director Managing Director & Chairman
Chairman Marketing Officer President of Retail
Fung Retailing Officeworks Chemist
Ocado (UK) GAP (USA) Under Armour (HK)
Group (HK) Warehouse
ANDREA FARRIS
MICHAEL KATIE HUNT Vice President of JENNY BRYANT REUBEN CASEY
ELLE ROSEBY
SCHNEIDER Co-Founder & Chief Development, Head Chief Human Chief Executive
Managing Director
Managing Director Revenue Officer of Solution Planning Resources Officer Officer
Country Road
Bunnings Showfields (USA) & Partnerships Wesfarmers Kathmandu (NZ)
Walgreens (USA)
PENNY WINN RAM THINUS KEEVE STEPHEN YOUNANE
PAUL TINKLER
Non Executive RADHAKRISHNAN Chief Property, Chief Executive
IMAN BEHZADIAN Managing Director,
Director General Manager, Export & Officer &
Head of Data Science Australia &
Coca Cola Amatil, Customer Analytics, Sustainability Co-Founder
WooliesX New Zealand
Ampol, & AI & Data Sciences Officer Retail Prodigy Group
Lululemon
Goodman Group WooliesX Coles (Nike Retail)
RICHARD UMBERS
DANNY CELONI
ANNA LEE Chief Executive ROLEE SATYAM
MARIANO FAVIA Chief Executive TRAVIS WRIGHT
Chief Operating Office & Board Partner, Data,
Head of Marketing Officer General Manager
Officer Member Analytics & Insights
Vinomofo PepsiCo Australia Esther & Co
The Iconic Retail, Ecommerce Big W
& New Zealand
and Logistics
JO DEVERY PAMELA BISHOP
RICK LAMBELL MATTHEW DURBIN LEE MARTIN ANGUS MCDONALD
Chief Executive Chief Marketing
Head of Sustainable Group Chief Head of Shopper Chief Executive
Officer, Officer
Development Financial Officer Engagement Officer
Winning Retail Blooms The
Kmart Group Accent Group Metcash Barbeques Galore
Winning Appliances ChemistPRELIMINARY PROGRAMME · Day 1, Tuesday 27th April 2021 www.retailleaders.com.au/#sessions
8:15 Registration, Refreshments, & Networking
8:45 Opening Remarks from Chair
8:50 Opening Keynote ANDREA FARRIS
VP Development, Head of Solution Planning
& Partnerships Walgreens (USA)
9:10 Outlook Session RICHARD UMBERS
Fresh Terrain: Surveying the New World of Retail CEO & Board Member Retail, Ecommerce & Logistics
While the national economy continues to endure seismic shocks resonating from the COVID-19 pandemic, the ongoing response from the PENNY WINN
nation’s Retail community has been remarkably energetic. Retailers have reacted swiftly to paradigmatic shifts in consumer behaviour; physical Non-Executive Director Coca Cola Amatil, Ampol, Goodman Group
environments have adapted, digital ecosystems have flourished, supply networks have been revised, and loyal customers have been rewarded. SENIOR REPRESENTATIVE
This Session serves as a contextual platform for the Forum; we will break down the changing macro-economic and socio-political environments Infor
we inhabit to frame the progress that has been made against the challenges and opportunities facing responsive Retailers in the world today.
9:50 Partner Keynote
9:50 Morning Refreshments & Networking
10:50 Global Keynote KATIE HUNT
Reinventing the Retail Experience Co-Founder & Chief Revenue Officer Showfields (USA)
11:10 National Keynote MICHAEL SCHNEIDER
Trust: The Building Blocks of a Customer First Approach Managing Director Bunnings
11:35 Leadership & Employee Wellbeing Session ANNA LEE
Connection and Consideration: The Mantle of Modern Leaders COO The Iconic
Devastating bushfires, a relentless pandemic, a global reckoning on race, and the continuing, systematic erosion of facts on the world stage PAUL TINKLER
– the calendar year to date has not shied from issuing historic challenges to our shared social fabric. And while much has and will continue Managing Director, ANZ Lululemon
to be said of the unprecedented challenges facing businesses on a structural level, close attention must be paid to the personal toll of crisis JO DEVERY
and our shifting responsibilities as leaders in this chaotic environment. This Session will explore the strategies and structures that Retail CEO - Winning Retail Winning Appliances
leaders have adopted to connect and protect their people, reigniting purpose and inspiring allegiance in the age of compassion fatigue. SENIOR REPRESENTATIVE
Rest Super
12:15 National Keynote SARAH HUNTER
Putting Pen to Paper: Instigating & Managing Business Transformation Managing Director Officeworks
12:40 Lunch Welcome Remarks
12:45 Lunch & Networking
STREAM 1 · Marketing STREAM 2 · Fulfilment & Logistics STREAM 3 · Finance & Payments STREAM 4 · The Retail Frontline STREAM 5 · Consumer Insights
13:40 Marketing Case Study Fulfilment & Logistics Case Study Finance & Payments Case Study The Retail Frontline Case Study Consumer Insights Case Study
14:00 Marketing Discussion Fulfilment & Logistics Discussion Finance & Payments Discussion The Retail Frontline Discussion Consumer Insights Discussion
Bridging Artificial Boundaries: New Product Pathways: Measured Acceleration: The New Retail Armory: Retail Refocussed:
The New Identity of Retail Remobilising the Retail Sector Unlocking Growth in the New Retail Empowering Your People Realigning Your Consumer Compass
For years, the continued relevance Flexibility had been gathering The time has come to consider what lies The Retail industry has experienced In climates defined by uncertainty,
of brick-and-mortar was under momentum as a critical factor in beyond preparedness. As our operating physical dislocation on an dynamic consumer insight informs an
question – but no longer. As foot traffic supply chain design well before the environment corrects, Retailers unprecedented scale. As businesses organisation’s capability to deliver across
suffers, it is becoming abundantly advent of COVID-19. Unfortunately, will have a fleeting opportunity to accelerate into a new operating the entire value chain. Information is the
clear that the store is a vital space it has taken a global pandemic harness the upswing in the consumer environment, it is essential that foundation for action, and the ability to
of experience and experimentation, for this argument to mature. economy before rivals capitalise on the employees are brought along for the ride. make early, informed decisions based
of identity and differentiation. restored confidence of consumers. on actionable consumer intelligence
Retailers around the world are Our conversation will explore will be a competitive differentiator as
The new challenge for retailers is confronting their supply chain This Stream unites financial leaders the bridge between employee our operating environment corrects.
giving expression to digital interfaces, dependencies now that the that are leading through the wellbeing and experience, and
of fostering loyalty and aligning with vulnerability of existing models has crisis for the insider’s insight on performance and profitability. Our conversation will unearth
consumers without the human touch. been unceremoniously exposed. accelerating from crisis management the insider’s insight on consumer
It is now clear that individual to secure growth ambitions. Together, we will consider how Retailers behaviour, unpacking the systems and
Our conversation will challenge component costs are a shadow of are curating authentic, value-driven structures that empower Retailers to
attendees to reconsider the limitations end-to-end value optimisation. MATTHEW DURBIN cultures; advancing wellbeing and look through the fog of crisis towards
of digital channels, to think more Group CFO Accent Group experiential practices; and repaving a new vision for their businesses.
deeply on how commerce and UX can Our conversation will delve into this KIM KIDD communication highways on the path to
be leveraged to inspire and ignite the shift in perspective, as we advance CEO Honey Birdette more resilient and rewarding businesses. ROLEE SATYAM
imagination of online customers. the argument for resilience, efficiency Partner, Data, Analytics & Insights Big W
and flexibility to become the new PAMELA BISHOP SENIOR REPRESENTATIVE
foundations of supply chain design. CMO Blooms The Chemist Dunhumby
ASH SAINI
TIMOTHY DECOSTER GM, Sales & Distribution Vodafone
Group Supply Chain Design & KOBIE TAYLOR
Planning Manager Asahi Beverages Head of People & Culture - Food Metcash
14:40 Marketing Keynote Fulfilment & Logistics Keynote Finance & Payments Keynote The Retail Frontline Keynote Consumer Insights Keynote
Creating Smarter Customer Journeys Putting People First:
from Store to Fulfilment Retailing to the Human Element
ANGUS MCDONALD JENNY BRYANT
CEO Barbeques Galore Chief HR Officer Wesfarmers
15:10 Afternoon Refreshments & Networking
15:40 Platinum Keynote SENIOR REPRESENTATIVE
Marketplacer
15:55 Transformation Session NATALIE ELLIS
Digitisation Destinations: Navigating Change at Pace VP & GM Foot Locker Asia Pacific
Many brands demonstrated enviable reflexes by adapting to the rapid state of digitally-driven Retail. Now, as our operating SENIOR REPRESENTATIVE
environment corrects and businesses begin to stabilise, stakeholder attention is returning from crisis management to strategic Kepler Analytics
planning and growth ambition. This Session will interrogate how Retailers, acting on a bedrock of consumer intelligence,
are consolidating end-to-end value chain digitisation, staring through the fog of crisis to secure lasting value.
16:35 Global Keynote BOB NEVILLE
Global VP of Retail Under Armour (HK)
16:55 Mastermind Keynote LORD STUART ROSE
Thriving in the New Retail Ecosystem Chairman Ocado (UK)
17:20 Closing Remarks from the Chair
17:25 Networking Drinks Remarks
17:30 Networking Drinks Reception
18:30 Close of Day 1PRELIMINARY PROGRAMME · Day 2, Wednesday 28th April 2021 www.retailleaders.com.au/#sessions
8:40 Registration, Refreshments, & Networking
9:00 Opening Remarks from Chair
8:50 Opening Keynote ALEGRA O’HARE
Fmr CMO GAP (USA)
9:30 Sustainability Session RICK LAMBELL
Aligning Sustainability and Business Objectives Head of Sustainable Development Kmart Group
Climate’s primacy as a mainstream political and socio-economic issue is challenging businesses to reconceive established operating JAMES BARTLE
models. Parallels between the pandemic and extreme climate events have become too stark to ignore as revised risk aversion principles Founding CEO Outland Denim
scale the corporate agenda. Our conversation will explore how Retailers are approaching the disruption riffling through the sector as THINUS KEEVE
an opportunity to align sustainability and business objectives at the core of the organisation. We will hear how – in a global business Chief Property, Export & Sustainability Officer Coles
environment that values resilience – sustainability and climate management are fast-becoming essential corporate capabilities.
10:10 Diamond Keynote
10:35 Morning Refreshments & Networking
11:05 Global Keynote SABRINA FUNG
Group Managing Director Fung Retailing Group (HK)
11:35 Opportunity Session PAUL KENNEDY
Future Frameworks: A Blueprint for Technological Advancement CIO Craveable Brands
From momentous strides in machine learning to consequential developments in cloud architecture and augmented reality, SENIOR REPRESENTATIVE
the technologies that underpin Retail are evolving to change the sector in unexpected and even surreal ways. While not every Infor
company has the resources to innovate and extend the frontiers of retail experience, every executive has a responsibility to
position their company for the early adoption of game-changing technologies. This Stream looks at the underlying architecture
Retail firms can put in place that will serve as a platform for technological competitiveness in the years that follow.
12:15 National Keynote Interview JACK GANCE
Serial Disruptors in a Highly Regulated Market Co-Founder & Chairman Chemist Warehouse
12:40 Lunch Welcome Remarks
12:45 Lunch & Networking
STREAM 1 · Marketing STREAM 2 · Fulfilment & Logistics STREAM 3 · Finance & Payments STREAM 4 · The Retail Frontline STREAM 5 · Consumer Insights
13:40 Marketing Case Study Fulfilment & Logistics Case Study Finance & Payments Case Study The Retail Frontline Case Study Consumer Insights Case Study
14:00 Marketing Discussion Fulfilment & Logistics Discussion Finance & Payments Discussion The Retail Frontline Discussion Consumer Insights Discussion
The Consumer Shadow: The Art of Motion: Transforming Payments: The Physical Edge: Learning from the Machine:
Brands that Move with Customers Recalibrating Product Pathways Lifting the Veil on Commerce Reclaiming the Store Front The Gears of Retail Overdrive
as a Creative Differentiator
The boundaries between brands Reliable and rapid fulfilment is crucial Retailers and consumers have been Retail is in the midst of reinvention.
and consumers are collapsing. It for elevating consumer experiences in When we speak of friction in tirelessly co-creating an experiential Nuanced variations in consumer b
is no longer enough for brands to the Retail domain. From prescriptive e-commerce, we are speaking landscape that stretches from the uehaviour are capable of informing
have curated independent digital analytics to warehouse automation, of affording the customer cause physical world to the digital realm. But precise yet rapid actions that propel
ecosystems, to expect consumers distribution pathways are becoming for hesitation, of opening an exit this exercise has assumed new meaning the customer down the conversion
to find them. The customer journey incredibly responsive to true demand. on the path to purchase. in the current climate. With foot traffic funnel. But these subtle signals and
from discovery to conversion has slowing to a halt while consumers behavioural shifts can’t be read with
been condensed into sharp, one-click This Stream unpacks the technologies Historically, payments have fallen into steer towards digital channels, there is human eyes alone – machine learning is
moments of instinct and influence on and processes that are bringing this faction of friction, and so every new pressure to radically accelerate fast becoming a competitive imperative.
digital channels, and brands must be products closer to consumers, and effort has been made to integrate - to
tactically present in these instances. consumers closer to brands. We will clear this hurdle with a single click of in-store omnichannel integration and In this session, we’ll her how retailers
track the customer’s journey through conviction. But what if we inverted our adapt physical environments to online are leveraging machine learning
Our conversation will extend beyond the digital corridors and physical aisles to thinking, and framed payments not as drivers. Our conversation will begin to implement surgical changes
bare skeleton of effective e-commerce better understand how Retailers are an obstacle, but as an opportunity to with imperatives for the recovery of to their omnichannel engines.
models to confront the complexity moving products from suppliers to deliver novel and personalised consumer the physical shopfront, before diving We will consider the perspectives
of sustaining growth and remaining shelves and from carts to checkouts. experiences, both in-store and online? deeper into the recalibration of brick- and practices instrumental to
ahead of the competition in highly and-mortar operating models and the the adoption and acceleration of
saturated online spaces. We will ADRIAN PIDGEON Our conversation will challenge the revolution of the role of the store. machine learning architecture, and
consider how businesses can embed Country Store & Central Fulfilment audience to reconceive of payments, not interrogate the metrics used to
responsive, dynamic methodologies Operations Manager IKEA Australia as the enemy, but as an ally in a retail STEPHEN YOUNANE assess their ongoing effectiveness.
into their e-commerce engine to RON HURLEY arena increasingly defined by flexibility, CEO & Co-Founder
ensure they never run out of fuel. Director of Supply Chain Pernod Ricard security, personality, and identity. Retail Prodigy Group (Nike Retail) AARON PRATT
FRANCES MARTIN AI & Advanced Analytics Manager
MARIANO FAVIA KURT BRISSETT VP, Operations & Enablement Optus David Jones & Country Road Group
Head of Marketing Vinomofo Director Ticketing Solutions LEE MARTIN MELISSA WONG
TRAVIS WRIGHT Development, Technology & Head of Shopper Engagement Metcash Head of Digital Kmart
General Manager Esther Co Innovation Transport for NSW SENIOR REPRESENTATIVE
Databricks
14:40 Marketing Keynote Fulfilment & Logistics Keynote Commerce & Finance Keynote The Retail Frontline Keynote Consumer Insights Keynote
Machine Learning Techniques
and Approaches to measure and
Nurture Customer Success
RAM RADHAKRISHNAN
GM Customer Analytics,
AI & Data Sciences WooliesX
IMAN BEHZADIAN
Head of Data Science WooliesX
15:10 Afternoon Refreshments & Networking
15:40 Platinum Keynote
15:55 National Keynote REUBEN CASEY
CEO Kathmandu (NZ)
16:25 Global Keynote
16:55 Closing Remarks from the Chair
17:00 Close of Day 1
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