Retail Retreat & Expo 2019 - Tuesday 21st & Wednesday 22nd May 2019 - Retail Excellence
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Retail
Retreat
& Expo
2019 THE
AGEND
A
RETAI
L
in an age
of
Profoun
Transfo d
rmation
Tuesday 21st & Wednesday 22nd
May 2019
Citywest Convention Centre, Saggart, Co. Dublin
in association with
Welcome | Fáilte
In an age where digital disruption and change
in consumer expectations are driving a
profound transformation in the Irish retail
industry we all need support to help us gain
that all-important competitive edge! There is a
new generation of retailers out there who are
delivering a winning combination of
outstanding service in store and ground-
breaking technology online and we need to find
out how! Over the next two days, you will meet
the experts on both and learn how you too can
deliver the complete memorable shopping
experience which the modern day consumer
now not only craves but expects.
With a host of information labs you will learn
about next generation technology which will
drive shoppers into your store and online. You
will learn how to deliver the ultimate instore
shopper experience and how to bring your
business to life.
This conference is about meeting the very best
Partners to the industry, witnessing
presentations from Irish retailers who have
successfully forged ahead to the next level and
from experts in all fields surrounding our
industry. It is about networking with decision
makers and influencers. BRENT POPE
Rugby analyst & journalist,
I look forward to meeting you over the course author & owner of
of the next two days. Pope Shirts & Shoes brand
After Dinner Speaker -
Overcoming Adversity
David Fitzsimons
Group CEO,
Retail Excellence in association with
Paul O'Connell in conversation with Evanne Ní Chuilinn at the 2018 Retail Retreat
DAY1 | Tuesday 21st May
09.00 EXPO OPENS | NETWORKING | ENERGISE @ THE FOOD VILLAGE
09.50 STAGE 1 Welcome
Gift Address MC
Card Investors Jonathan Healy
Meeting
10.00 MAIN There Aren't Any Stores in Space - Yet! - Anthony Hucker, President and
CEO of Southeastern Grocers, Florida, USA
10.45 EXPO - Take a break and chat with our Exhibitors
PLENARY SESSIONS 11.15 – 12.00
STAGE 1 Advertising & Attracting Your Customer in 2020 - Ronan Brady MD, Core Data
STAGE 2 Winning the Battle for Talent - Barry Whelan, CEO, Excel Recruitment
STAGE 3 Digital Transformation - The Future of eCommerce Platforms
Heike Zellerhoff, Manager Sales UK & Ireland, Shopware
STAGE 4 Building an Experience - James Keogh, MD Rathwood Ireland & UK
STAGE 5 Energizing the Fast Food Casual Dining Experience – Dave O’Donoghue, CEO, Freshii
STAGE 6 The Last Mile – The Customer Journey from Checkout to Doorstep – Des Travers, CEO, DPD
STAGE 7 Enterprise Ireland Online Retail Scheme Clinic - Stephen Hughes, Manager, Enterprise Ireland
12.00 EXPO | NETWORKING | REFUEL @ THE FOOD VILLAGE
12.30 STAGE 1 Special Forum: "Visitor Retail in Crisis" - Govt. Policy to assist the visitor sector
13.15 MAIN What Cities & Towns Will Look Like in the Future – Ronan Lyons, Economist
14.00 EXPO - Take a 30 min break and chat with our Exhibitors
PLENARY SESSIONS 14.30 – 15.15
STAGE 1 Trends in Retail & Consumer Goods
Wendy Gardner, Retail Industry Go To Market Director, Salesforce
STAGE 2 Delivering a Culture-Led Strategy for Dunfermline
Lisa Edwards, BID Manager, Dunfermline Delivers
STAGE 3 Introducing the New Format McCauley Pharmacy Group
Jackie Kelly, Trading Director & Peter Maher, Chief Operations Officer
STAGE 4 Setting Yourself Up for eCommerce and Payments Trends
Karina Kelly, Director MyPicDrop & Micheál Ó Gruagáin, Head of eCommerce AIBMS
STAGE 5 Anything But Traditional! – Kate Rooney, Retail Director, Best Menswear
STAGE 6 How Your Most Powerful Customer Experience Tool Can Increase Your Sales
Susannah Hewson,Owner, CX Change
STAGE 7 Supporting Working Lives & Enterprise Growth in Ireland
Cormac O'Connell, Project Officer, Solas
15.15 EXPO - Take a break and chat with our Exhibitors
PLENARY SESSIONS 15.45 – 16.30
STAGE 1 Beating Your Insurance Premium Increase - Paul Cummins, SeaChange
STAGE 2 Retail Trends and the Opportunities for Bricks and Mortar Stores - Diane Wehrle, Springboard
STAGE 3 Retailcraft: Re-engaging the Shopper Experience – Karl McKeever, MD, Visual Thinking
STAGE 4 Leading With Confidence – Sinéad Kieran, Founder, Coaching By SMK
STAGE 5 Operational Excellence - Nick Seaton, Buying & Merchandising Director, Shaws Department Stores
STAGE 6 The Ecommerce Journey
Case Studies of Irish Retailers Online facilitated by Gerard Keohane, Director, StudioForty9
STAGE 7 Content for Contracts and Handbooks - 2019 Update - Tommy Smyth, MD Tom Smyth & Associates
16.30 MAIN The Stress Solution – Dr. Rangan Chatterjee, GP, Author & BBC TV Presenter
17.15
- 18.00 EXPO - Chat with our Exhibitors
Retail Retreat Dinner 2019 at Citywest Suite
Pre-Dinner Drinks @ 18.00 | After-Dinner Speaker Brent Pope
DAY2 | Wednesday 22nd May
08.30 EXPO OPENS | NETWORKING | WAKE UP @ THE FOOD VILLAGE
09.00 STAGE 1 Gift Card
Gift Card Investors
Investors Meeting
Meeting
09.00 STAGE 4 Special Forum: Loss Prevention Clinic with LP, HR & Security Experts
10.00 MAIN Welcome Address MC Jonathan Healy
10.10 MAIN What the Data Says - Spending Behaviour of Irish Consumers
- 10.45 Jonathan Duggan, Chief Analytics Officer, AIB
PLENARY SESSIONS 11.00 – 11.45
STAGE 1 Grow Your Business with Targeted TV Advertising
Gareth Genockey, Regional Sales Controller Adsmart, Sky Media
STAGE 2 New Retail – Building Expert Experiences – Matthew Brown, Director, Echochamber
STAGE 3 Creating a Positive Culture in Your Business – Alf Dunbar, Creator, You Are The Difference
STAGE 4 Excellence in Ecommerce 2019 - Ted Robinson, Training Manager, StudioForty9
STAGE 5 Embracing Change – Paul Gallagher, Managing Director, Skechers
STAGE 6 Grow Fast, Grow Global – Sarah Carroll, Author | Founder Grow Global
STAGE 7 Conducting Workplace Investigations - Tommy Smyth, MD Tom Smyth & Associates
11.45 EXPO - Take a quick break and chat with our Exhibitors
PLENARY SESSIONS 12.15 – 13.00
STAGE 1 How Convenient is Your Brand? - Feargal O’Neill, CEO, Gamma
STAGE 2 The Willow Story – From Bricks to Clicks
Jean McCabe, MD, Willow – Retail Excellence National Store of the Year
STAGE 3 Motivate Your Team to Motivate Your Business – Keith Rogers, Head of Operations, Ecco
STAGE 4 Future of Retail: Using Tech to Create a Winning Customer Experience
Sunny Dhami, Senior Director of Product Marketing, RingCentral
STAGE 5 Launching a New Brand into the Irish Market – Stuart Fitzgerald, MD, Leon Ireland
STAGE 6 Small Steps with Big Results – How Retailers are Winning with Social Media
Conor Cochrane, MD, Social Media Elite
STAGE 7 "Tips and Tricks for Expanding Your Online Brand Globally"
Ciaran Bollard, CEO, Kooomo
13.00 EXPO | NETWORKING | RECHARGE @ THE FOOD VILLAGE
PLENARY SESSIONS 14.00 – 14.45
STAGE 1 5 Secrets to Increasing Your Sales & Profits (Proven Case Studies from Irish Retailers)
Paul Fagan, MD, ActionCOACH
STAGE 2 New Frontiers – Growing an Irish Restaurant Brand Internationally
Adrian Crean, MD, Rockets Restaurant Group
STAGE 3 New, Now, Next VM – An Elevated Store Presentation – Karl McKeever, MD, Visual Thinking
STAGE 4 How to Outsmart your Competitors and 'Borrow' their Customers
Beth Quigley and Kenia Gonzalez, Senior Client Leads, Wolfgang Digital
STAGE 5 Reduce Your Losses – Michael Neary, Chairperson Retail Excellence Loss Prevention
Group | Loss Prevention Manager Harvey Norman Ireland & Northern Ireland
STAGE 6 How Events and Demos Increase Sales – Jane Swarbrigg, MD Inglot Ireland & UK
STAGE 7 How To Build The Financial Strength Of Your Business – Derek Butler, CEO, GRID Finance
14.45 EXPO - Take a quick break and chat with our Exhibitors
15.15 MAIN Public Affairs Panel : Jim Power, economist, Senator Neale Richmond (FG),
Stephen Hughes, Enterprise Ireland, Shane Clarke, Tourism Ireland &
Becci Harrison, Fishers of Newtownmountkennedy - Facilitated by Jonathan Healy
PLENARY SESSIONS 15.50 – 16.35
STAGE 1 Enterprise Ireland Online Retail Scheme Clinic - Stephen Hughes, Enterprise Ireland
STAGE 2 Trials, Tribulations and Euphoria Of Launching A New Brand – Niall Horgan, CEO, Gym+Coffee
STAGE 3 How I Manage My Store - Mary Keane, Manager, The Kilkenny Store
Retail Excellence Manager of the Year 2019
STAGE 4 Our eCommerce Journey - Barry Kerrigan MD, Kerrigan Meats | Colin Harmon, MD, 3Fe Coffee
in conversation with Maeve Dwyer, Head of Customer Service, Marketing & Quality, DPD
STAGE 5 A Retail Journey - BTs, Selfridges et al - Lessons learned Along the Way – Dan Ryan, Consultant
STAGE 6 How To Skyrocket Your eCommerce Conversion Rate
Nick Butler, Digital Marketing Strategist, Ireland Website Design
16.45 MAIN Big Vision, Big Goals! John Burke, Mount Everest Conqueror and Hotelier
RETAIL RETREAT & EXPO 2019
In association with our
Corporate & Gold Partners
Retail Retreat & Expo 2019 #ThisIsRetail
RETAIL EXPO 2019 - EXHIBITOR MAP
Category Of Company Company Stand No.
RETAIL EXPO 2019 - EXHIBITOR LIST
Address Capture Software Autoaddress F6
GeoDirectory F4
ATM Solutions Euronet Worldwide B3
Audit, Tax, Advisory Services Grant Thornton *
Automated Design Tweak F5
Branding Bradley Brand and Design T5
Thinknblink Q10 & Q11
Business Training, Coaching & Mentoring ActionCOACH Business Coaching B1
Cash Handling Solutions Glory S7
Moneypoint E4
Suzo Happ C1
Cash Logistics Services GSLS 2
CBD Distribution Creative Distribution J5
Charity Partner Aoibheann's Pink Tie A8
See Change K8
Unicef Ireland H2
Charity/Social Enterprise Now Group I2
Cloud Business Communications Solution Workair & RingCentral Q2 & Q3
Coin To Voucher Machine Coindrum Q1
Complete Label Solutions IMS Labels J1
Connected Retail Solutions MJ Flood Technology 1
Consumer Market Research & Training Customer Perceptions N5
Creative & Print Services OnBrand D4
McGowans Print P2
Customer Communication Solutions Circulator E7
Customer Experience Training CX Change K5
Customer Satisfaction Machines Tell Me Now O2
Decorative & Structural Panel Solutions Finsa Forest Products O6
Digital Marketing Agency Core Optimisation N3
Wolfgang Digital P5
Domain Name Registration IE Domain Registry Q7
eCommerce Agency StudioForty9 G8
Kooomo I1
Ireland Website Design O4
*Ask Retail Excellence to introduce you to
companies without a stand Made To Engage D7Category Of Company Company Stand No.
RETAIL EXPO 2019 - EXHIBITOR LIST
eCommerce Platform Acquia Q9
Shopify H3
Shopware *
Salesforce *
Employee Communications Platform Speakap C3
Employee Workforce Management Solutions Bizimply K4
Timepoint E9
Energy Services Exemplar Energy B7
Pinergy N1
EPOS Solutions CBE R5
Eirpoint I5
Intact Software D1
Chillout
K3 Retail Zone
Positive Prostrategy Retail H4
Retail Integration O1
TRC Solutions A5
Retail Solutions F2
EPOS Hardware Star Micronics J7
EPOS Solutions & IT Consultancy The IT Department I4
Facilities Management Grosvenor Services A2
Financial Services Grid Finance *
Foodservice Disposable Packaging Bunzl Irish Merchants N7
Footfall Counting, Digital Signage & LP Detectag Retail Services C4
Virtek P6
Further Education & Training SOLAS I3
Gift Voucher & Gift Card Solutions FromMe2You Gift Card G7
you to companies without a stand
*Ask Retail Excellence to introduce
Love2Shop *
Hot Beverage Business Solutions Bewley's Tea & Coffee 5
HR Consultant Tom Smyth & Associates G4b
Human Resources Software Strandum B6
Instalments Mastercard 4
Insurance FBD Insurance N4
InsureMyShop.ie P4
O'Leary Insurance G2A
Insurance Broker, Pensions and Risk Mgmt. Willis Towers Watson Q5Category Of Company Company Stand No.
RETAIL EXPO 2019 - EXHIBITOR LIST
IT – Domain and Hosting Services Blacknight R1
IT Solutions & Security Enterprise Defence I6
Memotech E8
Radius Technologies A6
Check Point Software Technologies D6
Legal Services BHSM Solicitors K2
Licence Exempt Music Provider Amazing Instore Q4
Location Intelligence Gamma F7
Logistics DHL P1
DPD H1
Loyalty Programme Provider Pearlai R9
Marketing Automation Pointy R4
Mystery Shopping, Store Assessments Crest Mystery Shopping R7
Online Training Solutions Olive Media R3
Out of Home Media Advertising Exterion Media D5
Packaging Recycling & Recovery Compliance Repak S6
Payment Solutions AIB Merchant Services 6
Personal Wealth Management Davy G6
Personalised Retail Packaging Barry Packaging S5
Delpac F1
JJ O’Toole P7
Pharmacy IT Solutions McLernons J3
Printer Solutions: Office & Business Brother E1
Epson K6
Recruitment Excel Recruitment G5
Lincoln Recruitment K1
Teamworx Recruitment B5
Recruitment Platform Rezoomo J4
Refrigeration & Air Conditioning Anglo Irish Refrigeration B2
Retail Business Solution Tax GO Global N2
Retail Design & Branding Maria O'Neill Retail Design N10
Tap Creations O8
Retail Execution Solutions Reflexis Systems D8
Retail Lighting Specialists Pro-Light Design & Technology I8Category Of Company Company Stand No.
RETAIL EXPO 2019 - EXHIBITOR LIST
Retail Training, Advice & Insights Retail Excellence G3
Risk Management Solutions Seachange A1
Security & Electronic Equipment Service MTS Security C2
Shopfitting & Retail Design Johnston Shopfitters 3
DDC Group Q8
IIS Space N8
Store Design Q6
Storefit Shopfitters R6
Storebest Shopfitting J9
Specialist Entrance Matting Provider Footfall.ie E6
Stocktaking Service Stocktaking.ie A7
TakeStock J8
Retail & Asset Solutions G1
RGIS Inventory Specialists A4
Targeted TV Advertising Sky Media N6
Tax Free Shopping Global Blue F8
Telecommunications Ripplecom P3
Town & County Investment Opportunities Invest in Limerick E2
Invest in Leitrim I7
Make it Meath F3
Invest in Tralee E3
Waterford City & County Council *
Toy & Confectionery Vending Station The Treat Station K3
Uniforms & Hospitality Wear Uniformity O3
Enterprise Ireland Start-Up Tech Village Almotech S3
Celtrino T1B
EasyCount T3
e-Channel Financial Systems S2
Enterprise Ireland T4
HubSku T1A
Loylab S1B
Prommt T2
ServiceDock S1A
Station Master S4
*Ask Retail Excellence to introduce you to companies without a standin association with info@retailexcellence.ie www.retailexcellence.ie
You can also read
