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Vol. XXXIV Issue 8; April 2nd fortnight issue 2022 A DDP PUBLICATION Pages : 24 ` 20/- TravTalkIndia.com ddppl.com Scan & Share
Vol. XXXIV Issue 8; April 2nd fortnight issue 2022 A DDP PUBLICATION Pages : 24 ` 20/- TravTalkIndia.com ddppl.com India says ‘Namaste World’ Ministry of Tourism has recently launched its India reopening campaign Asego's new tool Dev Karvat, Founder and CEO, Asego, shares that launch of its all-new tech platform will ‘Namaste World’ on social media, which welcomes tourists from around ensure partners issue policies on-the-go. the world, showcasing its varied offerings. Hazel Jain Nisha Verma want to show them the diversity the digital space for getting in- that exists in India, because they formation for bookings. Hence, What is new with Asego and R upinder Brar, Additional can go to the mountains in the this is a space that will create in- how is it different from your Director General (ADG), north, or to the Northeast of the formational height for Incredible previous business model? Tourism, shares how country and enjoy the beauti- The pandemic created positive the campaign came into be- ful landscape. They can go to disruption also, providing a pleth- ing. “Even though the visas had Madhya Pradesh or Karnataka ora of opportunities spearheaded opened on 15 November 2021, for national parks. They can go to We welcome our by technology and innovation. but in terms of reverting to the the Kutchh area for salt pans or guests back and We are glad that our business, pre-COVID regime, the visa visit the Statue of Unity. The list Asego, is also a part of this opened on 15 March 2022. Even is endless. Thus, the idea behind through Namaste great revolution. We are about to Dev Karvat Founder and CEO, Asego regular commercial flights have Rupinder Brar Additional Director General, MOT the Namaste campaign is to wel- we also want to launch our all-new tech platform resumed from 27 March 2022. come everybody back and also show them the which will allow our partners to Our bouquet of travel assistance Also, under the vaccination cam- through that, show the diverse issue policies on-the-go in just services and new-age bundled paign, over 183 doses have been together, it was time for us to offerings that our country has.” diversity that three clicks. Furthermore, we products have always been cus- completed in India. So, this was welcome back inbound tour- exists in India have moved to a multiple under- tomer favorites. Nevertheless, we the right time for us as all three ists. Hence, the Namaste World Brar informs that for promotions writer model, which will provide realised that tailoring offerings at things were happening. We have campaign was launched be- and campaigns currently, they our partners more flexibility to a micro level is the need of the managed the COVID situation cause we greet with Namaste in are going to remain in the digital customize products and services hour. We are now offering an ar- really well during the Omicron our country,” she explains. space. “It has a very wide out- India. There is so much diversity as per their needs. ray of relevant standalone prod- phase as the numbers were not reach at a minimal cost. It cre- in the country that we will con- ucts, such as quarantine cancel- very high, considering a very She adds, “Hence, we welcome ates a very effective campaign tinue to bring different offerings Could you elaborate on lations, visa refusal, flight delay/ robust vaccination campaign. all our guests back into our coun- and also in terms of user profile, of India as we go along with the your offerings and how is it interruption covers and gadget With all these three reasons put try and through Namaste we also most people these days prefer opening,” she says. helping clients? Contd on page 10 First, get the basics right ‘Indian hospitality set to rise’ Ajay Singh, CMD, Spicejet, says that from getting ATF under GST India seems to be in a sweet spot at the moment for Radisson Hotel to excise duty, there is a need to get all the basics right before the Group, as the group plans to double its Indian footprint with addition of government thinks about making India a hub for global aviation. 148 hotels and resorts by 2025. Nisha Verma high taxation, low yields and shut Hazel Jain with Omicron that our hotels have down of the sector. Hence, it has rebounded in less than a month S R peaking at Wings India been very difficult. We had a adisson Hotel Group, plan- and a half. So, we see a very 2022 recently, Ajay Singh, meeting with the Finance Minister ing to double its portfolio strong recovery trend, illustrat- CMD, SpiceJet, said that a few weeks back, in which we in India, unveils plans to ing the resilience of the market getting ATF under the GST am- had put out all the issues in front add 148 hotels and resorts in predominantly driven by leisure bit is an issue they have been of her. It is not just about bringing the country by 2025. These will travellers in India. And now I am discussing for a long time. “We ATF under GST, it is also excise be in addition to more than 140 happy to see that MICE seg- have been talking about this for duty, which is around 11 per cent. properties the hotel group has in ment is coming back along with more than 15 years. No country The excise duty was hiked at the operation, or under development corporate demand.” in the world does not include ATF time when oil prices went down. nationwide. At present, Radisson in the central taxation ambit like Now that oil prices are at a record Hotel Group operates 106 hotels She added that the team has a Ajay Singh Katerina Giannouka the GST, and it is really counter- CMD, SpiceJet low, excise duty is not coming and resorts in India, covering President (Asia Pacific), Radisson Hotel Group pipeline of about 40 more proper- intuitive a country aspiring to be down. Hence, we need to be very seven of its brands. ties, which roughly puts the group a global leader would handicap its unbelievable that there was little cognizant of the fact that aviation rebounded successfully, much into 150 hotels in operation and airlines so strongly,” he said. assistance provided to the avia- sector has suffered huge losses. Showing faith in the India market, faster than the last wave. After the pipeline. “Our target is to double tion sector during COVID. “Airlines It is a chronically ill industry,” he Katerina Giannouka, President first wave, we took about seven that to 300 hotels within the next COVID assistance around the world tell us that it is said. He claims that the industry (Asia Pacific), Radisson Hotel months to recover RevPAR. In five years. We do have a focus on Singh highlighted that for most shocking how Indian airlines are has huge potential, we only need Group, said, “I am so impressed the second wave, we took only tiered cities in India. We already countries around the world, it is still around, with no assistance to get the basics right. by the way the India market has four months and we have seen Contd on page 16
BULLETIN Goa needs to revive old markets With its main source markets of Russia and Ukraine closed down, Goa will need to revive its traditional markets such as Germany, Poland and the UK by this October, says Nilesh Shah, President, Travel & Tourism Association of Goa. Hazel Jain He said, "This was always on Dr Pramod Sawant to seek Rising fuel costs may hurt the agenda for Goa. We have a more support for the sector. The rising petrol prices are also G oa’s tourism indus- unique rural culture, which was expected to hit domestic tourism try is facing a difficult not tapped and it had to be done Old source markets key in Goa. “It is expected to hit res- time. Not only the two in a sustained manner. Promo- Shah is hopeful that Goa will taurants and hotels, which may key charter markets for Goa tions were done on the local cul- see some good inbound tourists increase their prices. But the one have come to a standstill, but ture and the cuisine. The govern- from the next season, which will group that is expected to increase the rising fuel prices are also start from October 2022. “We fares is the taxi drivers. All costs discouraging domestic tour- will need to revive our old source ists to come to Goa. However, markets now such as Finland, Nilesh Shah, President, Travel & Germany, Poland and the UK Tourism Association of Goa now that Russia and Ukraine are Now that (TTAG), is hopeful. He recently halted. This also means charters international led his team to meet the new from these countries. And with Tourism Minister of Goa, Rohan the new Mopa airport opening travellers are Khaunte, to seek his support in August 2022, we are hopeful changing their for the tourism industry. "He that the frequency of the sched- plans, we can hope (Khaunte) is a dynamic leader Nilesh Shah uled flights from airlines such as and has experience in the hos- President, Travel & Tourism Oman Air, Emirates and Air India to see some of pitality industry. He sounded Association of Goa will also go up,” he said. them in Goa very positive during our meeting and promised he will go all out Talking about the situation in Sri to resolve our issues. We want ment had also informed the local Lanka, he said that the island na- a tourism minister to execute panchayat that tours would visit tion’s loss could be India’s gain. will increase but I hope the situa- the vision outlined in the tour- the village. Several companies tion will be brought under control ism masterplan. We hope under were providing experiences and “Sri Lanka was one of our com- soon. The costs of flight tickets his leadership our industry ben- it was important to have connec- petitors, especially for charter had increased. Tourists were efits," said Shah, adding that the tions to these places.” business. Now that international already paying 20 to 30 per cent new tourism minister expressed travellers are changing their more for taxis. Taxi associations his interest in promoting hinter- Shah and his team had also plans, we can hope to see some will have to think before increas- land and backwater tourism. met Goa Chief Miniser of them change to Goa," he said. ing fares,” Shah opined. Booking travel not easy: Travelport Travel ranks high among people’s wishlist, but at the same time they find booking travel a tedious and frustrating experience. On average, travellers visit a whopping 38 different websites before booking their trip, according to recent research. Nisha Verma cant challenge, the global travel involved frustration on behalf of and shifting perceptions over industry recovered more than the travellers. The study noted time. Study respondents found T ravelport has unveiled find- 50 per cent of its gross activity that 43 per cent of US respon- the travel industry to be an outlier. ings of a new survey that by the end of 2021. Should this dents, the largest travel region, “With demand for travel rebound- highlighted excitement to trend continue along the same do not find booking travel enjoy- ing at its strongest pace since the travel in 2022. The study, com- trajectory, it could reach 85 per able. However, 95 per cent of that pandemic began, it is imperative missioned by Travelport and same group enjoy the experience conducted by Toluna Research, of being on holiday. polling more than 2,000 respon- dents from the United States, Globally, travel was ranked as With demand for United Kingdom, Australia, Hong the number one most enjoyable travel rebounding Kong SAR, India, Singapore and activity, but when it came to the United Arab Emirates. shopping for travel, the industry at pace since the dropped to the number four spot, pandemic began, it It found that people would even trailing the worlds of clothing, is imperative the be willing to give up some of their restaurants and electronics. This favourite things for six months Jen Catto is not just a generational issue. industry listens to or longer in order to travel. The Chief Marketing Officer, Travelport A quarter of Gen Z respondents its customers research saw 71 per cent of re- agreed the complexity of search- spondents saying that they would ing, comparing and booking forgo concerts; 64 per cent cent recovery by the end of this travel offers just is not fun. the industry listens to its custom- would stop buying new clothes; year. The pent-up desire to travel ers. Now is the time to fix travel 63 per cent would give up spa is strong,” said Jen Catto, Chief On average, travellers’ visit a retail, putting consumer conve- treatments; 60 per cent would Marketing Officer, Travelport. whopping 38 different websites nience, digital experience, and skip the cinema; 53 per cent before booking their trip. Other breadth of choice above all. By would give up playing sports; On the other hand, while the idea industries have steamed ahead restoring clarity, confidence and while 36 per cent would stop din- of travel saw a high degree of in terms of simplicity and innova- fun to travel shopping, we can ing at restaurants. “While the last enjoyment, the same wasn’t true tion, evolving with their consum- grow trust, generate business and two+ years have been a signifi- for booking the same trip, which ers’ sophisticated expectations, inspire loyalty,” added Catto.
statistics Hospitality sector recovering fast VIEWPOINT Hotels witnessed a countrywide occupancy of 42-45 per cent in 2021. Domestic leisure travel growth, significant pent-up demand, partial resumption of business travel in the Visa Troubles country, as well as wedding and social events have all contributed to the recovery. TT Bureau room (RevPAR) to `1,800-`2,100 A few months back, I would not have imagined Top Destinations (Ranking by City) in 2021. Leisure markets con- T writing this editorial, but a lot can change in a mat- he Indian hospitality sector, tinued to drive the recovery, with Bengaluru ter of weeks and COVID-19 has shown us so. Let which was among the hard- even smaller leisure markets in us discuss a problem that the travel fraternity is est hit sectors due to the the country such as Haridwar, New Delhi pandemic, has been recovering Corbett, hill stations in Him- facing, the problem of visas! Travel demand is mul- faster than expected, according a achal Pradesh and Uttarakhand Jaipur tiplying daily, but are the visas holding us back? study by the HVS ANAROCK. India Mumbai commenced its vaccination drive In my last few chats with industry colleagues, they on 16 January 2021, and by 31 Bengaluru, New Delhi and Goa all seem to be asking about the visa processing December 2021, the country had We expect Jaipur, which are largest Yadagirigutta time. Name the country and the list of visa ques- administered 1.45 billion doses. India-wide markets by supply in the country, witnessed the Udaipur tions are endless, from change in process to vacci- With the increasing momentum occupancy to maximum signings by keys nation status and most importantly the processing of the vaccination drive, travel improve to 66 pc Gurugram time. Luckily, the increasing number of COVID-19 demand – both leisure and busi- in 2022, which Shimla ness – gradually started improv- cases globally has not deterred the demand for ing in the country. As a result, wil push RevPAR. Source: HVS ANAROCK Vadodara travel, but we have to wait and watch. hotel occupancy began a strong Mandeep Singh Lamba President (South Asia), recovery in the third quarter of as well as Tier 3 and 4 cities, expanding the guarantee cover by So, what does it take to ramp up visa facilitation? 2021. Domestic leisure travel HVS ANAROCK having recognised the enormous `50,000 crore to `5 lakh crore, Why are not the embassies doing so? I believe, growth, significant pent-up de- potential of domestic tourism, with the additional corpus exclu- mand, the partial resumption of which has gained long overdue sively earmarked for the hospi- group travel and MICE travel is being largely im- business travel in the country, recording all time high occupancy industry respect in the aftermath tality and related segments, will pacted because the slow visa process. I wonder as well as wedding and social and ARRs. Some leisure markets of the pandemic. bring some short-term respite to what our travel associations are doing about this. events have all contributed to such as Goa surpassed pre- hospitality players. Moreover, the Have not seen anyone making noise yet. the recovery. pandemic levels of performance Meanwhile, 2022 has started on government’s greater focus on by the end of the year. Luxury and a challenging note, with subdued large-scale infrastructure develop- Over the last two years, many foreign destinations Small to medium-sized domestic upper upscale properties per- demand in the first few weeks ment, including roads, railways, MICE events also made a come- formed exceedingly well in these of the year due to the pandemic. airports, ports, and waterways, have invested in the Indian traveller and now it is will aid long-term growth in the time for them to reap the benefits of revenge travel. tourism and hospitality sectors. Will MICE be the driving force behind the popularity Occupancy & average room For instance, the introduction of of the Indian outbound traveller? rates are likely to return to pre-pandemic levels by the end While I really want to see this sector explode of this year & by middle of the next year, respectively In 2021, hotels across the globe, let us hope that the airlines and in India saw 10-13 embassies are also prepared for this demand. fggARRfg percentage points Yes, the rising cost of air tickets is another factor `5,649 more occupancy hampering the growth. While we all hoped to see a (Y-o-Y), which `4,222 `6,355 `4,894 `6,990 slow but steady slide in air ticket prices, but unfor- fggRevPARg resulted in a tunately that has not been the case till now. `3,731 24-27 pc increase Source: HVS ANAROCK Going back to a critical issue, I want to circle back in RevPAR to conversations on e-visas and visa on arrivals. back, fueling demand for hotels. markets given that the upwardly This has been followed by the Different governments really need to start easing The sector ended the year with a mobile were unable to take any Ukraine-Russia conflict. However, countrywide occupancy of 42-45 overseas vacations. strong domestic travel demand is 400 new Vande Bharat trains over the travel process. Tourism was majorly impacted per cent, up 10-13 percentage expected to continue in the year the next three years, as well as by the pandemic, and now that we are on the way points over the previous year. In 2021, hotel companies con- ahead as people have embraced the development of 25,000 km to recovery, we should not let visa processing time Driven by the strong recovery in tinued to grow their development the “new normal” of travel in un- of new highways this fiscal year, be the reason to delay its comeback. The indus- demand, average rates also began pipelines, resulting in over 24 per certain times. will improve last-mile connectiv- to improve after the second wave, cent rise in brand signings by keys ity to several tourist destinations try, across the globe, is waiting to welcome Indian progressively approaching pre- compared to the previous year. Outlook for 2022 in the country. All this is expected travellers. Till visa processing does not happen COVID levels. During the year, 135 new hotels With the Union Budget consider- to increase the hotel transaction under three days, let us hope that the authorities with 12,359 rooms entered the ing some of the recommendations volumes in 2022. The robust growth in occupancy branded hotel market, while 58 made by industry stakeholders decide to issue longer term multiple entry visas as and average room rates (ARR) hotels with 3,108 rooms were and extending the Emergency In conclusion, we can say that a helping hand to rebuild tourism. resulted in a 24-27 per cent in- rebranded. Hoteliers continued Credit Line Guarantee Scheme the travel industry will witness a crease in revenue per available to focus on leisure destinations, (ECLGS) till March 2023, and bounce back soon. 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8 TravTalk april 2 nd Fortnight issue 2022 associations TourismNews India’s outbound trips will reach 29 million by 2025 and outbound market surpass $42 billion by 2024 end: GlobalData Telangana plans tourism push Telangana, trying to make sure that tourists not only come to the state, but also have an extended stay, has several projects in pipeline, including promotion of Hyderabad as an aviation hub. Announcement of infrastructure Online travel market size expected to reach $1 trillion by development worth more than `2,000 crores for the state capital is also likely to help the tourism sector indirectly. 2028 at a CAGR of 7.5 per cent Nisha Verma Tourism Committee consider Hyderabad as southern Ramoji Film City and many other ever, the news has come that it will Valmiki said that after being hub for international flights going venues make Telangana at par be released soon,” he said. V Air Austral to resume two weekly almiki Hari Kishan, appointed as the Chairman of the out to the Middle East, Far East with the best,” he added. flights from Reunion Island to Chairman, Tourism Tourism Committee of FTCCI, it and even the Americas,” he said. Putting things in order Chennai from 6 May Committee, Federation of was he who organised the first He mentioned that Hyderabad Valmiki believes that despite Telangana Chamber of Com- Telangana Tourism Conclave "Hyderabad is the place would also be a hub for adven- OTAs taking away the maximum Centre plans an 8-hour road merce and Industry (FTCCI), with Global Panorama Showcase both for a common man to ture tourism with a school com- of tourism business, travellers connectivity from Delhi to claimed that Hyderabad and (GPS) in 2018, which was a huge ing up for paragliding, hot air still want to approach a profes- Srinagar in order to increase Telangana state at large are mak- hit. "Now, we are brainstorming balloons, and many other aero sional travel agency. “However, visitor numbers to Kashmir ing sure that tourists not only its second edition in October or sports activities. “Even for medi- OTAs can take only a certain come to the destination, but also November,” he added. cal tourism, Hyderabad is num- Rajasthan Tourism to organise have an extended stay. ber two in India. Within India, it second Rajasthan Domestic Hyderabad hub is among the top destinations In terms of Travel Mart from July 22 to 24 Infrastructure development Valmiki claimed that Telan- when it comes to film shootings. in Jaipur Valmiki revealed that infrastructure gana is a tourist’s paradise. There is also great opportunity wedding development to the tune of more “Ramappa Temple, Pochampally for water sports in places like destination, Ramoji than `2,000 crores has been an- village and Statue of Equality are Hussain Sagar Lake and other Royal Caribbean International’s nounced for Hyderabad by the well-known destinations. Tour- Valmiki Hari Kishan water sports. Even for Buddhist Film City and many ‘Spectrum of the Seas’ sets sail Chairman - Tourism Committee, for maiden voyage in Singapore Chief Minister. “All these are posi- ist infrastructure in Telangana Federation of Telangana Chamber of Tourism, Hyderabad has its own other venues bring tive signs for the tourism trade. is growing at a rapid pace. Pil- Commerce and Industry history. The Buddha Vanam Despite the central and state gov- grimage tourism to Telangana project is going to attract good Telangana at par Tourist footfalls in India expected ernments not directly supporting will grow rapidly too. Also, a lot numbers,” he informed. with the best to touch 4.5 lakh by end of this tour operators and travel agents, of airlines started connecting to a luxury afficionado, with quarter: Trading Economics the budget is being rolled out for Hyderabad. Many domestic air- hotel rooms available from Challenges infrastructure. Once infrastructure lines have positioned Hyderabad `500 going into lakhs per night. Unfortunately, said Valmiki, Telan- segment of business, because Tourism backbone of is developed, the tour operators as their southern hub, and we Hyderabad is a culinary paradise. gana still has not released the tour- when it comes to customisation Uttarakhand’s economy: CM and travel agents would also get from the travel trade are request- It is a great MICE destination too. ism policy which they have been or counselling, we need a person benefited,” he pointed out. ing Air India and other airlines to In terms of wedding destination, pushing for past few years. “How- to be available 24/7," he said. Sindhudurg: Maha’s hidden treasure Sindhudurg, unknown to many in India, is the only place in Maharashtra that is approved for scuba and deep diving, apart from many other unique things. Red Carpet Travels has decided to promote this beautiful destination under the banner of Konkanut Cove and act as a Destination Management Company for Sindhudurg dwelling in B2B segment. TT Bureau about this mesmerising destina- Sindhudurg, which is unknown digitisation as the primary sup- tion - Sindhudurg and to uncover to many people in India, is the port system for booking their Tell us about this familiarisation its potential to our prominent only place in Maharashtra, holidays. Therefore, we would trip (to Sindhudurg) and what trade partners. Though our core which is approved for scuba be soon empowering our trade does it focus on? and deep diving. Besides, there partners with an effective Our idea behind developing this are many other unique things. digital platform which would itinerary was to offer a multifacet- Hence, we have decided to act cater to the ever changing re- ed glimpse of Sindhudurg includ- purely as a Destination Manage- quirements of the travellers. ing the best experiences one can ment Company dwelling in the have. It was a tough decision to B2B segment (wholesaler) only choose a few from the vast range for Sindhudurg. of experiences Sindhudurg offers We foresee a and on top of it, to club them in a What destinations/ itineraries tremendous urge stipulated number of nights was outside india are you promot- even tougher. Still we feel that Rajesh Kakade Founder & Global Director ing now that scheduled flights destination excellence informa- years. People prefer to travel among people to we managed to showcase the Red Carpet Travels are restarting? tion and related content while to short haul destinations for travel after being various purviews, as the itiner- We cater to the long haul luxury supporting them in crafting their now, but we anticipate a change ary focused on the experiences destinations named the USA, flagship itineraries. in this trend soon with the stuck in a forced covering serene natural settings, business focuses on international Canada, Scandinavia, Europe revocation of the commercial lockdown for adventure, culture, local cuisine, destinations, it is our attempt to and Australia as a Destination How do you see the traveller flights ban. around two years the unique fauna and the legend- promote the hidden treasures Management Company. We behaviour among domestic and ary history of Maharashtra and showcase have our prominent presence international tourists evolve? Please share some news and de- it globally. there, with our owned offices What traveller trends are here to velopments from Red Carpet that What is the idea behind this fam? and team. We are working on stay according to you? will interest the travel agents? The platform would also edu- Is your focus now more on do- What destinations in India are the promotions and product Currently, we foresee a tremen- With the advent of technologi- cate them about the long haul mestic destinations? If yes, why? you promoting right now? development plans in collabo- dous urge among people to cal advancements we have no- destinations along with the The focal thought behind this We would like to be focused ration with our clients. We are travel after being stuck in a ticed that travellers from varied nitty-gritties involved while fam is to create an awareness on what we are offering. powering our trade partners with forced lockdown for around two demographics are adopting planning an itinerary.
nto april 2 nd Fortnight issue 2022 TravTalk 9 Azerbaijan reconnects with India After a long pause, Azerbaijan Tourism Board (ATB) reconnects with industry partners in India to update them about the new products that they can offer to their clients. It has already started to see confirmed groups from India now after the entry to Azerbaijan from India is relaxed. Hazel Jain where we were training our trade stay for three nights but I would Azerbaijan is becoming an in- partners in India on the tourism recommend five to seven nights. creasingly attractive bird-watching B ahruz Asgarov, Deputy products of Azerbaijan. We were We are currently exploring options destination thanks to its mixed Chief Executive Officer, also constantly updating them on of what we can do in India and landscapes and interesting bird Azerbaijan Tourism Board, what was happening inside the how much we will invest in the species, and there is more to be is excited to return to India after country. In fact, the highest num- country. We will definitely do B2B done in this direction as well. ATB such a long time and share what meetings, roadshows and familia- is planning to organise a bird- is new in Azerbaijan. risation trips for agents this year,” watching festival where partners he shared. will also be invited. “India has been an important market for us since the begin- What travellers can expect ning when the Azerbaijan Tourism ATB has also managed to achieve Board was established. It was one relaxed the protocols for Indian fact, we have already received a considerable progress in devel- ATB has also of the six key source markets for visitors, which means they can lot of queries for groups that were oping hiking routes, with 16 new managed to us. In 2020, we saw a 67 per cent easily visit Azerbaijan. They only already in the pipeline. Now, with trails marked across the north- increase in the number of arrivals need the full vaccination certificate the restrictions lifted we already ern and north-western routes of achieve from India. This has been a very Bahruz Asgarov Deputy Chief Executive Officer or COVID recovery certificate. We have a few groups confirmed,” Azerbaijan, passing through considerable good indicator of the interest in Azerbaijan Tourism Board also have a very easy visa pro- he added. remote mountain villages sur- progress in hiking our destination. During the pan- cess. You only need a passport, rounded by breath-taking na- demic, we did not stop working a scan of which you can upload He said that Azerbaijan is a year- ture. Moreover, 97 km of hiking routes, with 16 with the market. We continued ber of certificates were awarded on the website and get your visa round destination, so it will ap- trails through the lush, forested new trails to have a lot of engagement with to Indian partners. We were also in three days or you can apply peal to all segments – MICE, mountains of Sheki and Zagatala the travel trade. We also had a lot doing virtual meetings during for urgent visa and get it in three weddings, corporates and FITs. has recently been added to the of new projects that we are offer- the lockdown,” he shared. hours. It is a very straightforward Right now, it has easy air con- Transcaucasian Trail, and more Another integral part of ATB’s ing to our partners in India. For process. There are no quarantine nectivity from India via GCC on routes are still to be added in activities is to continue research example, one of them was the He is optimistic of the numbers requirements as you entry the Qatar Airways, FlyDubai and Air cooperation with the Transcau- on how best to develop tourism Azerbaijan One-on-One platform from India in 2022. “We have country,” Asgarov explained. “In Arabia. “We see Indian travellers casian Trail Association. offerings in Karabakh.
10 TravTalk april 2 nd Fortnight issue 2022 hotels Centara expands its portfolio Thailand's Centara Hotels & Resorts, planning to be among top 100 global hotel operators within five years, signed a Hotel Management Agreement (HMA) with Chiangmai Riverside Plaza Hotel Co. for a new property, Centara Riverside Hotel Chiang Mai, at a ceremony held recently in Bangkok. TT Bureau through strategic partnerships, tional Airport is a 15-minute drive including this one with Chiang- from the hotel. Centara Riverside C entara Hotels & Resorts, mai Riverside Plaza Hotel Co. Hotel is the group’s second ho- Thailand’s leading hotel Ltd.,” said Thirayuth Chirathivat, tel in the northern Thai city after operator, has signed a Hotel Chief Executive Officer of Centara Khum Phaya Resort & Spa, which Management Agreement (HMA) Hotels & Resorts. “Chiang Mai is a is a member of Centara Boutique with Chiangmai Riverside Plaza key destination in Thailand for inter- Collection. A third Centara hotel Hotel Co. for Centara Riverside national as well as domestic travel- is in the pipeline and scheduled Hotel Chiang Mai. Senior manage- lers. With this new partnership with ment teams from the two compa- Centara Hotels and Resorts, we nies were present at the agree- are confident that it will strengthen ment signing ceremony, which our presence for both leisure and Centara plans was held at Centara Grand at MICE market in Chiang Mai,” said to increase its CentralWorld in Bangkok recently. Amarin Narula, Board of Director of Chiangmai Riverside Plaza Hotel portfolio from The latest signing is the first fol- Centara Riverside Hotel’s 526 Deck near the pool offers com- Convention and Exhibition Bureau Co. Ltd. 90 properties at lowing the announcement by guestrooms range between 45 fortable bean bags to sink into and for meeting the Thailand Mice present to 200 Centara of its bold expansion and 223 square metres and fea- watch the changing colours of the Venue Standards (TMVS). From its prime riverside location, plans, which will help the group ture floor-to-ceiling windows look- sky, while Riverside Pavilion offers Centara Riverside Hotel places hotels and reach its goal of becoming a top ing out over the city, Ping River, guests the perfect spot to enjoy “We are delighted to kick off our guests within convenient reach of resorts by 2026 100 global hotel operator within and Doi Suthep. Apart from the river and mountain views from the 2022 expansion drive by welcom- the region’s natural, cultural, and five years. Located next to Ping spacious rooms, facilities include riverfront patio lawn. ing Centara Riverside Hotel to our shopping attractions, which range River close to the Old Town, the a wide range of culinary experi- growing portfolio, one of several from the Central Festival lifestyle to open in Q1 2025. Centara will 27-storey hotel has been re- ences across the varied restau- The hotel is already a well-known hotels and resorts we plan to open and shopping centre to artist vil- see the group’s portfolio increase branded as Centara Riverside rants and bars, a large outdoor MICE destination in the region, this year. Chiang Mai is a beauti- lages and night markets. Chiang from nearly 90 properties at pres- Hotel Chiang Mai from 1 April swimming pool, sauna and steam offering 14 versatile indoor event ful province, and we are excited to Mai Old Town is a few minutes ent to 200 hotels and resorts 2022 onwards. rooms. An al fresco Sunset Pool spaces certified by the Thailand expand our footprint in the region away, and Chiang Mai Interna- by 2026. Travel policies on-the-go Contd from page 3 and missed flights and other value-added services relevant related services. to their needs. For instance, we protection pertinent to the cur- have witnessed a 50 per cent rent scenario. This will not only How different is the travel growth in February 2022 busi- help our partners to design cus- insurance market when com- ness as compared to the pre- tomised, relevant travel protec- pared to the Pre-COVID times? COVID February, not because tion plans for their customers, Awareness and need for the the prices have increased, but also give them an up-selling right travel protection has in- but the value of policies have edge to increase revenue. creased multifold. Many coun- grown tremendously. Today, tries have made it mandatory customers are willing to pay Travellers are seeking prod- to travel with the right insur- more for their products, pro- ucts that can help them during ance coverage and it is no lon- vided the price of the product unforeseen situations. What is ger limited to the United States, justifies the value they offer. your plan of action for this? Canada and the EU. Also, on What differentiates us from Your learnings from the other companies is the way pandemic, if any? we work. During emergencies, For me, COVID-19 has been a we immediately bring together We realise that great eyeopener. The pandemic all stakeholders such as the the customers did affect our travel business affected family, the underwrit- have now grown radically, but it also gave us an er and hospital on the same opportunity to take a step back, platform and everyone is kept highly product reassess ourselves, figure out apprised on the progress and sensitive. They now what was missing and integrate gravity of the situation. This the lessons learnt to come out helps us to maintain com- seek more value stronger than ever. The pan- plete transparency among the demic related uncertainties stakeholders and ensure that has increased the demand for assistance is provided with analysing customers’ recent all kinds of insurance, not just the fastest turnaround time. buying patterns, we realised travel. Our new proposition and Apart from providing cashless that they have now grown value-added services has not claims and reimbursement highly product sensitive. They only opened the revenue op- facilities to the customers in now seek more value, rather portunities for our partners, but need, we also provide them than just going for undervalued will also ensure customers' sat- relevant assistance services, and inexpensive ones. Travel- isfaction. I feel when we change including doctor on call, sup- lers are looking for products the way we look at things, the port during baggage loss with higher sum insured and things you look at change!
M!CE april 2 nd Fortnight issue 2022 TravTalk 11 India top market for Abu Dhabi Miral, leading creator of immersive destinations and experiences in Abu Dhabi, has not stopped developing tourist attractions in the UAE capital since 2010, with a new attraction coming up every year, says CEO Mohamed Abdalla Al Zaabi. Yas Island is now getting ready to host one of the biggest events from India – the IIFA Awards. Hazel Jain attraction is the Etihad Arena. It tive Programme for MICE as we ambassador for the next two has the largest hotel in Abu Dhabi would like to attract more MICE to years. He adds, “We have not Y as Island is preparing to - the Hilton Yas Island – as well as Abu Dhabi. It is the safest city in stopped developing Yas Island host this year’s International more than 25 restaurants that our the world and our vision is to offer since 2010 and we launch a new Indian Film Academy visitors from India will enjoy very something for the entire family,” attraction every year. Sea World Awards (IIFA Awards), which will much,” Al Zaabi adds. he adds. Abu Dhabi should be completed take place at the Middle East’s this year and we will soon an- largest state-of-the-art indoor en- MICE is also a very important seg- Al Zaabi is a big fan of Bollywood nounce its grand opening soon. It tertainment venue, Etihad Arena ment for Yas Island and Abu Dhabi and some of his favourite actors in May this year. It will be or- at large, he says. “In fact we just are Salman Khan and Ranveer ganised in collaboration with the launched a new Abu Dhabi Incen- Singh, who is also Yas Island’s Department of Culture & Tourism Among other – Abu Dhabi (DCT Abu Dhabi) things, MICE and Miral, Abu Dhabi’s leading creator of immersive destinations Saadiyat Island is also a and experiences. The Department of Culture and Tourism — Abu Dhabi (DCT Abu very important Dhabi) has appointed Miral to oversee the destination management segment for Yas Sharing some insights is strategies of Saadiyat Island. DCT Abu Dhabi and Miral have a track Mohamed Abdalla Al Zaabi, CEO, Dhabi’s place on the world tourism land as Indian visitors enjoy our record of collaboration and partnerships and share a commitment to Island and Abu Miral, Abu Dhabi, who says, “We map.” He recently handed Ranveer world-class attractions such as propel the growth of the tourism sector in line with Abu Dhabi Vision Dhabi at large are honoured to host the most Singh, the ambassador for Yas Ferrari World, Warner Bros and 2030. The entities have already created top-tier products that have awaited mega event of 2022. Island, the prestigious 10-year many others. Abu Dhabi is ready generated a dynamic tourism ecosystem in the emirate. Miral has Etihad Arena is an ideal setting for residence visa. to host massive events such been playing a crucial role in shaping a robust destination strategy for will be the first one to be located world-class events and hosting this as IIFA. We have lifted many of Yas Island. Miral will be responsible for building on Saadiyat’s current outside the US. Miral will continue grand celebration reinforces Yas India in top two source markets the restrictions with regards to reputation of offering exceptional art and cultural experiences, raising to work towards positioning the Island’s position as a top global India, he says, is a very important COVID-19 and Yas Island is awareness of the destination’s unique proposition and growing local island as the top destination for destination for entertainment and market for Miral. “It is in the top designed to host such big- and international visitor numbers. leisure and entertainment as well leisure, while cementing Abu two source markets for Yas Is- ticket events. Our latest flagship as MICE.”
12 TravTalk april 2 nd Fortnight issue 2022 AVIATION Cathay Pacific aims net-zero by '50 Cathay Pacific understands its responsibility towards sustainable aviation and is committed to achieve net-zero carbon emissions by 2050. For this, the airline is focusing on many areas, including use of sustainable aviation fuel for 10 per cent of its total fuel consumption by 2030. Janice Alyosius UN’s Intergovernmental Panel on and used SAF during aircraft de- we will begin taking deliveries of Climate Change (IPCC) and the livery flights. “Since 2016, we SAF produced by Fulcrum, which C athay Pacific, a founding Paris Agreement to limit global have taken delivery of over 41 we will use for our selected op- member of the Aviation temperature rise to well below Airbus A350-900 and A350-1000 erations out of USA starting 2024 Climate Taskforce, under- 2°C above preindustrial levels and onwards. Additionally, we have stands its responsibility towards pursue efforts to limit this increase committed to purchasing 1.1 mil- sustainable aviation. to 1.5°C,” said Anand Yedery, Re- lion tonnes of SAF over 10 years, gional Head, Marketing and Sales We have fixed a covering around 2 per cent of our - South Asia, Middle East and Af- timeline for making pre-COVID-19 fuel requirements rica at Cathay Pacific. on an annual basis,” he added. carbon neutrality a The airline has been focusing on reality, committing Offsetting carbon emission many areas to meet the carbon to net-zero Cathay Pacific is also a pioneer Efficiency enhancement maintenance requirements. More- neutrality targets. Some of the in developing and launching the Yedery said, “We continue to ex- over, the combined technological key focus areas are: CO2 emission Fly Greener, a carbon-offsetting plore and implement comprehen- advancement enables these air- by 2050 scheme, that provides passen- sive solutions that help address craft to be up to 25 per cent more Investing in SAF gers the opportunity to offset their our environmental impact. Some fuel-efficient compared with previ- Anand Yedery Cathay Pacific has made pio- flights based on the CO2 emission of the solutions adopted by us ous generation aircraft.” Regional Head, Marketing and neering efforts in supporting SAF generated from their flight. include improving operational Sales - South Asia, Middle East and Africa for more than a decade. “We aircrafts from Toulouse to Hong fuel efficiency, using alternative “Cathay Pacific has also invested Cathay Pacific continue to reaffirm our commit- Kong using a blend of SAF made “In 2020, as an airline, we offset jet fuel and reducing engine use in technology that provides op- ment to reach net-zero carbon from sustainable sugar feed- 41,134 tonnes of carbon emis- on-ground. Additionally, we have erational improvements such as emissions by 2050 by pledging stock,” he said. sion that was produced by us dur- invested in younger more fuel- e-Enabled Aircraft Programmes, “We have established a timeline to use SAF for 10 per cent of our ing operations. Since the launch of efficient fleets, which include the Reducing Engine Taxi-In (RETI) for making carbon neutrality a total fuel consumption by 2030,” “We are also the first airline to Fly Greener, we have offset more latest Airbus A321neo, A350-900 and electronic Flight Folder that reality, thus committing to achiev- said Yedery. Besides, Cathay invest in Fulcrum BioEnergy in than 300,000 tonnes of carbon and A350-1000. The newer gen- help us achieve operational ef- ing net-zero carbon emissions Pacific has been the first airline 2014 – a sustainable aviation emissions from the atmosphere,” eration aircrafts are lighter and ficiency and reduce greenhouse by 2050. Our goals align with to partner with Airbus in 2016 fuel manufacturer. As a next step, Yedery shared. more cost-efficient with reduced gas emission,” he added. Bicester Collection woos India market The Bicester Collection, along with its newly appointed representative in India, Avant Garde Consulting, recently hosted intimate networking evenings in Mumbai and Delhi to showcase its collection of luxury shopping villages across Europe, to a select audience within the travel trade. MUMBAI DELHI
aviation april 2 nd Fortnight issue 2022 TravTalk 13 Tailwinds prop up Virgin Atlantic Resumption of regular international commercial flights and easing of travel restrictions by the Indian goverment has given a boost to the aviation sector. India being Virgin Atlantic's third largest market, the airline is excited to launch an additional flight from Delhi to London in June. Janice Alyosius three daily departures to London McEwan had a word of cau- from India - two from Delhi and tion for the sector. “The airline D uring the pandemic one from Mumbai. This will be our industry should continue to put Virgin Atlantic accelerated largest flying programme ever to gers. The most significant of these passengers' safety and health the planned retirement of are passengers visiting friends and first and expect passengers to its all four-engine aircraft. Their relatives, holidaymakers, students continue looking for booking flex- twin-engine fleet is now one of and business travellers. “Even ibility. With our flexible policy and the youngest and greenest fleets amid the tightest restrictions dur- ‘Fly Safe, Fly Well’ programme in the sky. “In September we will ing the pandemic, students and we will ensure passengers are receive our first A330-900neo passengers visiting friends and look forward to welcoming more accumulated savings from not aircraft, another crucial step in our family continued to travel in re- passengers. With the removal of traveling or spending on hospital- fleet transformation programme. duced but substantial numbers. the air bubble, passengers will also ity in the past two years and are Fleet modernisation is the single Holidaymakers and business be able to connect outside of Lon- eager to get back on flights and Even amid the biggest driver of some substantial travellers have been travelling in don to our extensive US network, see the world once more.” restrictions, savings in our CO2 emissions, we Alex McEwan far fewer numbers than pre COV- including New York JFK, Boston, already achieved an 18 per cent Country Manager – South Asia ID-19 times, but since vaccinated San Francisco, Los Angeles and He added, “We can expect a few students and Virgin Atlantic reduction in CO2 /RTK by 2019 travellers are no longer required Atlanta,” he added. macro trends to affect the indus- passengers and are targeting a further 15 per to test or quarantine when they try in the months to come. Firstly, cent reduction by 2026,” said India, marking our 22nd year of travel between India and the UK, Drivers of growth higher fuel prices are bound to travelled in reduced Alex McEwan, Country Manager service here in style. Our longev- we anticipate strong growth this McEwan said, “Lifting the air impact all airlines' operating costs, but substantial – South Asia, Virgin Atlantic. ity in India and our growth plans summer,” he said. bubble and relaxation of travel so a continued and sustainable re- numbers demonstrates a strong and contin- restrictions have been the key covery in revenue and demand is Outlook for Indian market ued commitment to the market.” “This growth in demand will drive enabler of the growth in air travel essential to protect financial per- McEwan said, “India is our third passengers on to our second daily in recent months and in the future. formance. Rising global inflation largest market globally, and we Delhi-London traffic Delhi to London flight launching in Now is by far the best possible will also have an impact on pas- well looked after,” he said, add- are really excited to launch an ad- Travel between India and the UK June. We are confident passengers time to book travel compared with sengers' pockets, so airlines will ing, “Our trade partners are inte- ditional flight from Delhi to London has always been large, with a will like the choice of a morning or a the last two years. There is also a need to strike a fine balance when gral to our success and we want in June. This will give us a total of range of different types of passen- night departure from Delhi, and we segment of passengers who have defining their pricing strategy.” to thank each one of them.”
14 TravTalk april 2 nd Fortnight issue 2022 familyalbum Agents meet old friends in France Ten travel agents from four Indian cities recently travelled to France to attend Rendezvous 2022, which took place in Nantes, in the Pays de la Loire region. The two-day expo gave them an opportunity to meet nearly 668 exhibitors from all over France, including Marseille Tourism, Chamonix-Mon Blanc Valley Tourist Office, Auvergne Rhone-Alpes Tourism and of course Le Voyage A Nantes.
familyalbum april 2 nd Fortnight issue 2022 TravTalk 15 Palladium plays host to travel partners Spanish hotel chain Palladium Hotel Group, represented by Global Destinations in India, recently hosted exclusive cocktail dinners for their top 50 travel and trade partners in Mumbai and Delhi. Sandra Polo Canudas, Asia & ME Commercial Director, Palladium Hotel Group, spoke about the group’s new openings this year. MUMBAI DELHI One Above organises dinner for trade Mövenpick Resort Kuredhivaru Maldives, along with One Above Destination Management Services, recently hosted an exclusive dinner for more than 100 travel trade partners in Mumbai. Jenna Gangmei, Sales Manager, Mövenpick Resort Kuredhivaru Maldives, said India has been one of the biggest source markets for them in Asia and thanked the trade for their support.
16 TravTalk april 2 nd Fortnight issue 2022 aviation A change of course Airlines globally have had to tweak strategies in order to face headwinds caused by the ripple effects of the pandemic. We present a glimpse at what seven airlines did in order to stay relevant. TT Bureau flight to ever be operated with a network. Materials sourced from first for Air New Zealand. The air- est in the world, with an average which will see new amenity kits, percentage blend of sustainable Malaysia Airlines aircraft for the line is demanding that all passen- fleet age of just five years. Despite bedding, and cutlery and beverage British Airways aviation fuel as high as this. project include leather seats, belts, gers be double vaccinated before short-term headwinds, the airline selections available across most of Catching up on the sustainability buckles, tablecloths, and life vests, being allowed to fly. The airline its flights. The nose-to-tail product trend, British Airways will soon Malaysia Airlines as well as cabin crew uniforms. recently confirmed that people revamp was completed with two become the first airline worldwide BA isn’t the only one to go the planning to travel on its interna- goals in mind: to reduce single-use to use UK-produced sustain- sustainable route. Malaysia Air- Air India tional flights will be required to British Airways wil plastic waste and to support mi- able aviation fuel from this year. lines’ parent company has un- Perhaps it is a sign of what we be fully vaccinated from 2022. At soon become the nority and women-run businesses. The fuel is produced from waste veiled a range of handbags made may expect to see more of in the moment, about 50% of the And if Delta’s latest product choic- feedstock. It will purchase enough from repurposed aircraft materi- the next five years. Air India’s country’s population is double first airline es are as sustainable as the com- complete disinvestment recently jabbed. Its ‘no jab, no fly’ policy worldwide to pany says they are, then the airline means that it will now become will come into effect for people is making significant progress in its a Tata-owned company. The Tata travelling anywhere on the use UK-produced eco-conscious initiatives. Group won a bid to buy a 100% carrier’s international network sustainable aviation stake in Air India along with AI Ex- from February 1, 2022. fuel from this year Lufthansa press and a 50% stake in ground Lufthansa cannot resist an Italian handling company AISATS. After Wizz Air opportunity. It has expressed an the handover, the Tata Group is Despite being a long way off from interest in wrestling state-owned likely to operate three airlines – returning to operations as usual, remains confident in a continued ITA away from the SkyTeam Al- Air India, Air India Express, and Wizz is keenly orchestrating its recovery, projecting full utilization liance to add it to its own roster Vistara – after the government pathway to recovery. During the from the summer onwards. of carriers. The airline, along with transfers the airline to the group quarter, it opened new bases in MSC, has made a joint bid to and upon the merger of AirAsia Italy, and several of those bases Delta take over Italy's new ITA Airways. sustainable fuel to reduce life- als. Malaysia Aviation Group has India and AI Express. have seen additional aircraft. In Delta is rethinking many aspects The new ITA has acquired many cycle CO2 emissions by almost partnered with a fashion brand to total, it would see the backlog for of its onboard experience with of the assets of Alitalia, includ- 100,000 tons. Its test London- produce a range of handbags that Air New Zealand the airline stand at an incredible sustainability in mind. The Atlanta- ing the brand. The appeal of the New York flight is believed to be have been named after IATA codes It’s a move that could appear to be 419 aircraft. The airline remains based carrier has announced an Italian market will be good for the first commercial transatlantic for destinations within the carrier’s vaccine coercion, but it is safety one of the youngest and green- overhauled inflight service concept, the airline. Stag Club elects new office-bearers After three years of gap, Stag Club held its annual general meeting (AGM) and elections recently. Praveen Saxena was elected to add 148 hotels by '25 unopposed as the new Chairman of the club. The New Stag Core Committee comprises following officials. Contd from page 3 terms of highways, ports and expand thereby increasing the have a large network of hotels airports, or the young popula- total demand.” Saxena added Executive Committee across the country. If you take tion of India, where 65 per cent that the group saw occupancy a car, you can reach one Radis- are under 35 years. The larger levels at 70 per cent in Quarter son hotel every five hours. So, traveller trends of India that we 1 of 2022. are seeing are all conducive to a big boom, so we are expect- Individual Retreats ing both for the Radisson Hotel The group recently unveiled Group in India as well as the its Individuals Retreats brand hotel industry in India at large extension specifically designed to narrate a huge growth story and launched only in the in the coming years. We have India market. Kumar Baveja Praveen Saxena Rajiv Anand-RJ Ashish Malhotra also observed that over the Founder Chairman Emeritus Chairman General Secretary Treasurer course of the pandemic, vari- It is an extension of Radisson ous additional segments have Individuals launched last year. Zubin Saxena Managing Director and Let’s Go Korea Vice President, Operations, South Asia Radisson Hotel Group we have a very good distribu- tion of properties across India,” Giannouka added. Sunrise industry of India Echoing similar sentiments, Zubin Saxena, Managing Director and Vice President, Operations, South Asia, Radis- opened up and the domestic It will be a collection of upper- son Hotel Group, said, “We traveller has really started upscale and luxury lifestyle see Indian hospitality as the experimenting with branded retreats across India that will sunrise industry. We are seeing hospitality and experiencing offer experiences to guests – a good recovery in which the hospitality products. We fore- wellness, adventure and cul- Korea Tourism Organization (KTO) New Delhi, Shinhan Bank and Utazzo Travel have signed an MoU to promote a one of its kind savings larger economic factors are lin- see that with international skies ture. They will be located in off- cum recurring deposit scheme called “Let’s Go Korea”. The plan allows travellers to invest for their future trip to Korea and receive ing up, whether it is the large- and the market opening up, beat destinations such as Goa, exclusive offers on their Korea travel bookings from Utazzo Travel. scale infrastructure growth in the slab of base demand will Kashmir, Coorg and Kabini.
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