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Vol. XXXIV Issue 8; April 2nd fortnight i­­ssue 2022   A DDP PUBLICATION          Pages : 24            ` 20/-

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Vol. XXXIV Issue 8; April 2nd fortnight i­­ssue 2022                                  A DDP PUBLICATION                                                       Pages : 24                                                                       ` 20/-

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India says ‘Namaste World’
Ministry of Tourism has recently launched its India reopening campaign
                                                                                                                                                              Asego's new tool
                                                                                                                                                             Dev Karvat, Founder and CEO, Asego, shares
                                                                                                                                                             that launch of its all-new tech platform will
‘Namaste World’ on social media, which welcomes tourists from around                                                                                         ensure partners issue policies on-the-go.
the world, showcasing its varied offerings.
                                                                                                                                                                Hazel Jain
  Nisha Verma                                                             want to show them the diversity          the digital space for getting in-
                                                                          that exists in India, because they       formation for bookings. Hence,            What is new with Asego and

R
       upinder Brar, Additional                                           can go to the mountains in the           this is a space that will create in-      how is it different from your
       Director General (ADG),                                            north, or to the Northeast of the        formational height for Incredible         previous business model?
       Tourism, shares how                                                country and enjoy the beauti-                                                      The pandemic created positive
the campaign came into be-                                                ful landscape. They can go to                                                      disruption also, providing a pleth-
ing. “Even though the visas had                                           Madhya Pradesh or Karnataka                                                        ora of opportunities spearheaded
opened on 15 November 2021,                                               for national parks. They can go to          We welcome our                         by technology and innovation.
but in terms of reverting to the                                          the Kutchh area for salt pans or             guests back and                       We are glad that our business,
pre-COVID regime, the visa                                                visit the Statue of Unity. The list                                                Asego, is also a part of this
opened on 15 March 2022. Even                                             is endless. Thus, the idea behind           through Namaste                        great revolution. We are about to                  Dev Karvat
                                                                                                                                                                                                                Founder and CEO, Asego
regular commercial flights have      Rupinder Brar
                                     Additional Director General, MOT
                                                                          the Namaste campaign is to wel-              we also want to                       launch our all-new tech platform
resumed from 27 March 2022.                                               come everybody back and also                 show them the                         which will allow our partners to                  Our bouquet of travel assistance
Also, under the vaccination cam-                                          through that, show the diverse                                                     issue policies on-the-go in just                  services and new-age bundled
paign, over 183 doses have been      together, it was time for us to      offerings that our country has.”              diversity that                       three clicks. Furthermore, we                     products have always been cus-
completed in India. So, this was     welcome back inbound tour-                                                         exists in India                      have moved to a multiple under-                   tomer favorites. Nevertheless, we
the right time for us as all three   ists. Hence, the Namaste World       Brar informs that for promotions                                                   writer model, which will provide                  realised that tailoring offerings at
things were happening. We have       campaign was launched be-            and campaigns currently, they                                                      our partners more flexibility to                  a micro level is the need of the
managed the COVID situation          cause we greet with Namaste in       are going to remain in the digital                                                 customize products and services                   hour. We are now offering an ar-
really well during the Omicron       our country,” she explains.          space. “It has a very wide out-          India. There is so much diversity         as per their needs.                               ray of relevant standalone prod-
phase as the numbers were not                                             reach at a minimal cost. It cre-         in the country that we will con-                                                            ucts, such as quarantine cancel-
very high, considering a very        She adds, “Hence, we welcome         ates a very effective campaign           tinue to bring different offerings        Could you elaborate on                            lations, visa refusal, flight delay/
robust vaccination campaign.         all our guests back into our coun-   and also in terms of user profile,       of India as we go along with the          your offerings and how is it                      interruption covers and gadget
With all these three reasons put     try and through Namaste we also      most people these days prefer            opening,” she says.                       helping clients?                                                       Contd on page 10

   First, get the basics right ‘Indian hospitality set to rise’
Ajay Singh, CMD, Spicejet, says that from getting ATF under GST                                                         India seems to be in a sweet spot at the moment for Radisson Hotel
to excise duty, there is a need to get all the basics right before the                                                  Group, as the group plans to double its Indian footprint with addition of
government thinks about making India a hub for global aviation.                                                         148 hotels and resorts by 2025.

   Nisha Verma                                                             high taxation, low yields and shut              Hazel Jain                                                                          with Omicron that our hotels have
                                                                           down of the sector. Hence, it has                                                                                                   rebounded in less than a month

S                                                                                                                       R
        peaking at Wings India                                             been very difficult. We had a                       adisson Hotel Group, plan-                                                      and a half. So, we see a very
        2022 recently, Ajay Singh,                                         meeting with the Finance Minister                   ing to double its portfolio                                                     strong recovery trend, illustrat-
        CMD, SpiceJet, said that                                           a few weeks back, in which we                       in India, unveils plans to                                                      ing the resilience of the market
getting ATF under the GST am-                                              had put out all the issues in front          add 148 hotels and resorts in                                                          predominantly driven by leisure
bit is an issue they have been                                             of her. It is not just about bringing        the country by 2025. These will                                                        travellers in India. And now I am
discussing for a long time. “We                                            ATF under GST, it is also excise             be in addition to more than 140                                                        happy to see that MICE seg-
have been talking about this for                                           duty, which is around 11 per cent.           properties the hotel group has in                                                      ment is coming back along with
more than 15 years. No country                                             The excise duty was hiked at the             operation, or under development                                                        corporate demand.”
in the world does not include ATF                                          time when oil prices went down.              nationwide. At present, Radisson
in the central taxation ambit like                                         Now that oil prices are at a record          Hotel Group operates 106 hotels                                                        She added that the team has a
                                     Ajay Singh                                                                                                               Katerina Giannouka
the GST, and it is really counter- CMD, SpiceJet                           low, excise duty is not coming               and resorts in India, covering        President (Asia Pacific), Radisson Hotel Group   pipeline of about 40 more proper-
intuitive a country aspiring to be                                         down. Hence, we need to be very              seven of its brands.                                                                   ties, which roughly puts the group
a global leader would handicap its unbelievable that there was little      cognizant of the fact that aviation                                               rebounded successfully, much                      into 150 hotels in operation and
airlines so strongly,” he said.    assistance provided to the avia-        sector has suffered huge losses.             Showing faith in the India market,   faster than the last wave. After the              pipeline. “Our target is to double
                                   tion sector during COVID. “Airlines     It is a chronically ill industry,” he        Katerina Giannouka, President        first wave, we took about seven                   that to 300 hotels within the next
COVID assistance                   around the world tell us that it is     said. He claims that the industry            (Asia Pacific), Radisson Hotel       months to recover RevPAR. In                      five years. We do have a focus on
Singh highlighted that for most shocking how Indian airlines are           has huge potential, we only need             Group, said, “I am so impressed      the second wave, we took only                     tiered cities in India. We already
countries around the world, it is still around, with no assistance         to get the basics right.                     by the way the India market has      four months and we have seen                                          Contd on page 16
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BULLETIN
Goa needs to revive old markets
With its main source markets of Russia and Ukraine closed down, Goa will need to revive its
traditional markets such as Germany, Poland and the UK by this October, says Nilesh Shah,
President, Travel & Tourism Association of Goa.
  Hazel Jain                          He said, "This was always on              Dr Pramod Sawant to seek             Rising fuel costs may hurt
                                      the agenda for Goa. We have a             more support for the sector.         The rising petrol prices are also

G
        oa’s tourism indus-           unique rural culture, which was                                                expected to hit domestic tourism
        try is facing a difficult     not tapped and it had to be done          Old source markets key               in Goa. “It is expected to hit res-
        time. Not only the two        in a sustained manner. Promo-             Shah is hopeful that Goa will        taurants and hotels, which may
key charter markets for Goa           tions were done on the local cul-         see some good inbound tourists       increase their prices. But the one
have come to a standstill, but        ture and the cuisine. The govern-         from the next season, which will     group that is expected to increase
the rising fuel prices are also                                                 start from October 2022. “We         fares is the taxi drivers. All costs
discouraging domestic tour-                                                     will need to revive our old source
ists to come to Goa. However,                                                   markets now such as Finland,
Nilesh Shah, President, Travel &                                                Germany, Poland and the UK
Tourism Association of Goa                                                      now that Russia and Ukraine are               Now that
(TTAG), is hopeful. He recently                                                 halted. This also means charters            international
led his team to meet the new                                                    from these countries. And with
Tourism Minister of Goa, Rohan                                                  the new Mopa airport opening
                                                                                                                           travellers are
Khaunte, to seek his support                                                    in August 2022, we are hopeful             changing their
for the tourism industry. "He                                                   that the frequency of the sched-        plans, we can hope
(Khaunte) is a dynamic leader             Nilesh Shah                           uled flights from airlines such as
and has experience in the hos-            President, Travel & Tourism           Oman Air, Emirates and Air India          to see some of
pitality industry. He sounded             Association of Goa                    will also go up,” he said.                  them in Goa
very positive during our meeting
and promised he will go all out                                                 Talking about the situation in Sri
to resolve our issues. We want        ment had also informed the local          Lanka, he said that the island na-
a tourism minister to execute         panchayat that tours would visit          tion’s loss could be India’s gain.   will increase but I hope the situa-
the vision outlined in the tour-      the village. Several companies                                                 tion will be brought under control
ism masterplan. We hope under         were providing experiences and            “Sri Lanka was one of our com-       soon. The costs of flight tickets
his leadership our industry ben-      it was important to have connec-          petitors, especially for charter     had increased. Tourists were
efits," said Shah, adding that the    tions to these places.”                   business. Now that international     already paying 20 to 30 per cent
new tourism minister expressed                                                  travellers are changing their        more for taxis. Taxi associations
his interest in promoting hinter-     Shah and his team had also                plans, we can hope to see some       will have to think before increas-
land and backwater tourism.           met Goa Chief Miniser                     of them change to Goa," he said.     ing fares,” Shah opined.

 Booking travel not easy: Travelport
Travel ranks high among people’s wishlist, but at the same time they find booking travel a
tedious and frustrating experience. On average, travellers visit a whopping 38 different
websites before booking their trip, according to recent research.
  Nisha Verma                         cant challenge, the global travel         involved frustration on behalf of    and shifting perceptions over
                                      industry recovered more than              the travellers. The study noted      time. Study respondents found

T
      ravelport has unveiled find-    50 per cent of its gross activity         that 43 per cent of US respon-       the travel industry to be an outlier.
      ings of a new survey that       by the end of 2021. Should this           dents, the largest travel region,    “With demand for travel rebound-
      highlighted excitement to       trend continue along the same             do not find booking travel enjoy-    ing at its strongest pace since the
travel in 2022. The study, com-       trajectory, it could reach 85 per         able. However, 95 per cent of that   pandemic began, it is imperative
missioned by Travelport and                                                     same group enjoy the experience
conducted by Toluna Research,                                                   of being on holiday.
polling more than 2,000 respon-
dents from the United States,                                                   Globally, travel was ranked as           With demand for
United Kingdom, Australia, Hong                                                 the number one most enjoyable            travel rebounding
Kong SAR, India, Singapore and                                                  activity, but when it came to
the United Arab Emirates.                                                       shopping for travel, the industry
                                                                                                                         at pace since the
                                                                                dropped to the number four spot,        pandemic began, it
It found that people would even                                                 trailing the worlds of clothing,         is imperative the
be willing to give up some of their                                             restaurants and electronics. This
favourite things for six months           Jen Catto                             is not just a generational issue.       industry listens to
or longer in order to travel. The         Chief Marketing Officer, Travelport
                                                                                A quarter of Gen Z respondents             its customers
research saw 71 per cent of re-                                                 agreed the complexity of search-
spondents saying that they would                                                ing, comparing and booking
forgo concerts; 64 per cent           cent recovery by the end of this          travel offers just is not fun.       the industry listens to its custom-
would stop buying new clothes;        year. The pent-up desire to travel                                             ers. Now is the time to fix travel
63 per cent would give up spa         is strong,” said Jen Catto, Chief         On average, travellers’ visit a      retail, putting consumer conve-
treatments; 60 per cent would         Marketing Officer, Travelport.            whopping 38 different websites       nience, digital experience, and
skip the cinema; 53 per cent                                                    before booking their trip. Other     breadth of choice above all. By
would give up playing sports;         On the other hand, while the idea         industries have steamed ahead        restoring clarity, confidence and
while 36 per cent would stop din-     of travel saw a high degree of            in terms of simplicity and innova-   fun to travel shopping, we can
ing at restaurants. “While the last   enjoyment, the same wasn’t true           tion, evolving with their consum-    grow trust, generate business and
two+ years have been a signifi-       for booking the same trip, which          ers’ sophisticated expectations,     inspire loyalty,” added Catto.
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statistics
                                                                                                                             Hospitality sector recovering fast
              VIEWPOINT                                                                                                     Hotels witnessed a countrywide occupancy of 42-45 per cent in 2021. Domestic leisure
                                                                                                                            travel growth, significant pent-up demand, partial resumption of business travel in the
                      Visa Troubles                                                                                         country, as well as wedding and social events have all contributed to the recovery.

                                                                                                                               TT Bureau                                                          room (RevPAR) to `1,800-`2,100
  A few months back, I would not have imagined                                                                                                                                                                                                                           Top Destinations (Ranking by City)
                                                                                                                                                                                                  in 2021. Leisure markets con-

                                                                                                                            T
  writing this editorial, but a lot can change in a mat-                                                                          he Indian hospitality sector,                                   tinued to drive the recovery, with                                                                                                                                               Bengaluru
  ter of weeks and COVID-19 has shown us so. Let                                                                                  which was among the hard-                                       even smaller leisure markets in
  us discuss a problem that the travel fraternity is                                                                              est hit sectors due to the                                      the country such as Haridwar,                                                                                                                                                    New Delhi
                                                                                                                            pandemic, has been recovering                                         Corbett, hill stations in Him-
  facing, the problem of visas! Travel demand is mul-                                                                       faster than expected, according a                                     achal Pradesh and Uttarakhand
                                                                                                                                                                                                                                                                                                                                                                                   Jaipur

  tiplying daily, but are the visas holding us back?                                                                        study by the HVS ANAROCK. India                                                                                                                                                                                                                        Mumbai
                                                                                                                            commenced its vaccination drive
  In my last few chats with industry colleagues, they                                                                       on 16 January 2021, and by 31                                                                                                                     Bengaluru, New Delhi and
                                                                                                                                                                                                                                                                                                                                                                                   Goa

  all seem to be asking about the visa processing                                                                           December 2021, the country had                                              We expect                                                             Jaipur, which are largest                                                                            Yadagirigutta
  time. Name the country and the list of visa ques-                                                                         administered 1.45 billion doses.                                             India-wide                                                           markets by supply in the
                                                                                                                                                                                                                                                                              country, witnessed the                                                                               Udaipur
  tions are endless, from change in process to vacci-                                                                       With the increasing momentum
                                                                                                                                                                                                       occupancy to                                                           maximum signings by keys
  nation status and most importantly the processing                                                                         of the vaccination drive, travel                                        improve to 66 pc                                                                                                                                                               Gurugram

  time. Luckily, the increasing number of COVID-19                                                                          demand – both leisure and busi-                                           in 2022, which                                                                                                                                                               Shimla
                                                                                                                            ness – gradually started improv-
  cases globally has not deterred the demand for                                                                            ing in the country. As a result,                                        wil push RevPAR.                                                     Source: HVS ANAROCK                                                                                       Vadodara

  travel, but we have to wait and watch.                                                                                    hotel occupancy began a strong                                           Mandeep Singh Lamba
                                                                                                                                                                                                              President (South Asia),
                                                                                                                            recovery in the third quarter of                                                                                                           as well as Tier 3 and 4 cities,                                     expanding the guarantee cover by
  So, what does it take to ramp up visa facilitation?                                                                       2021. Domestic leisure travel
                                                                                                                                                                                                                 HVS ANAROCK
                                                                                                                                                                                                                                                                       having recognised the enormous                                      `50,000 crore to `5 lakh crore,
  Why are not the embassies doing so? I believe,                                                                            growth, significant pent-up de-                                                                                                            potential of domestic tourism,                                      with the additional corpus exclu-
                                                                                                                            mand, the partial resumption of                                                                                                            which has gained long overdue                                       sively earmarked for the hospi-
  group travel and MICE travel is being largely im-                                                                         business travel in the country,                                       recording all time high occupancy                                    industry respect in the aftermath                                   tality and related segments, will
  pacted because the slow visa process. I wonder                                                                            as well as wedding and social                                         and ARRs. Some leisure markets                                       of the pandemic.                                                    bring some short-term respite to
  what our travel associations are doing about this.                                                                        events have all contributed to                                        such as Goa surpassed pre-                                                                                                               hospitality players. Moreover, the
  Have not seen anyone making noise yet.                                                                                    the recovery.                                                         pandemic levels of performance                                       Meanwhile, 2022 has started on                                      government’s greater focus on
                                                                                                                                                                                                  by the end of the year. Luxury and                                   a challenging note, with subdued                                    large-scale infrastructure develop-
  Over the last two years, many foreign destinations                                                                        Small to medium-sized domestic                                        upper upscale properties per-                                        demand in the first few weeks                                       ment, including roads, railways,
                                                                                                                            MICE events also made a come-                                         formed exceedingly well in these                                     of the year due to the pandemic.                                    airports, ports, and waterways,
  have invested in the Indian traveller and now it is                                                                                                                                                                                                                                                                                      will aid long-term growth in the
  time for them to reap the benefits of revenge travel.                                                                                                                                                                                                                                                                                    tourism and hospitality sectors.
  Will MICE be the driving force behind the popularity                                                                         Occupancy & average room                                                                                                                                                                                    For instance, the introduction of
  of the Indian outbound traveller?                                                                                            rates are likely to return to
                                                                                                                               pre-pandemic levels by the end
  While I really want to see this sector explode                                                                               of this year & by middle of the
                                                                                                                               next year, respectively                                                                                                                                                                                            In 2021, hotels
  across the globe, let us hope that the airlines and                                                                                                                                                                                                                                                                                           in India saw 10-13
  embassies are also prepared for this demand.
                                                                                                                                                                                           fggARRfg
                                                                                                                                                                                                                                                                                                                                                percentage points
  Yes, the rising cost of air tickets is another factor                                                                                                                                     `5,649                                                                                                                                               more occupancy
  hampering the growth. While we all hoped to see a                                                                                                                                                                                                                                                                                                (Y-o-Y), which
                                                                                                                                                                                                                                                     `4,222
                                                                                                                                                                                                                                                                       `6,355

                                                                                                                                                                                                                                                                                                `4,894
                                                                                                                                                                                                                                                                                                                  `6,990

  slow but steady slide in air ticket prices, but unfor-                                                                                                            fggRevPARg                                                                                                                                                                      resulted in a
  tunately that has not been the case till now.                                                                                                                        `3,731                                                                                                                                                                   24-27 pc increase
                                                                                                                             Source: HVS ANAROCK
  Going back to a critical issue, I want to circle back                                                                                                                                                                                                                                                                                              in RevPAR
  to conversations on e-visas and visa on arrivals.                                                                         back, fueling demand for hotels.                                      markets given that the upwardly                                      This has been followed by the
  Different governments really need to start easing                                                                         The sector ended the year with a                                      mobile were unable to take any                                       Ukraine-Russia conflict. However,
                                                                                                                            countrywide occupancy of 42-45                                        overseas vacations.                                                  strong domestic travel demand is                                    400 new Vande Bharat trains over
  the travel process. Tourism was majorly impacted                                                                          per cent, up 10-13 percentage                                                                                                              expected to continue in the year                                    the next three years, as well as
  by the pandemic, and now that we are on the way                                                                           points over the previous year.                                        In 2021, hotel companies con-                                        ahead as people have embraced                                       the development of 25,000 km
  to recovery, we should not let visa processing time                                                                       Driven by the strong recovery in                                      tinued to grow their development                                     the “new normal” of travel in un-                                   of new highways this fiscal year,
  be the reason to delay its comeback. The indus-                                                                           demand, average rates also began                                      pipelines, resulting in over 24 per                                  certain times.                                                      will improve last-mile connectiv-
                                                                                                                            to improve after the second wave,                                     cent rise in brand signings by keys                                                                                                      ity to several tourist destinations
  try, across the globe, is waiting to welcome Indian                                                                       progressively approaching pre-                                        compared to the previous year.                                       Outlook for 2022                                                    in the country. All this is expected
  travellers. Till visa processing does not happen                                                                          COVID levels.                                                         During the year, 135 new hotels                                      With the Union Budget consider-                                     to increase the hotel transaction
  under three days, let us hope that the authorities                                                                                                                                              with 12,359 rooms entered the                                        ing some of the recommendations                                     volumes in 2022.
                                                                                                                            The robust growth in occupancy                                        branded hotel market, while 58                                       made by industry stakeholders
  decide to issue longer term multiple entry visas as                                                                       and average room rates (ARR)                                          hotels with 3,108 rooms were                                         and extending the Emergency                                         In conclusion, we can say that
  a helping hand to rebuild tourism.                                                                                        resulted in a 24-27 per cent in-                                      rebranded. Hoteliers continued                                       Credit Line Guarantee Scheme                                        the travel industry will witness a
                                                                                                                            crease in revenue per available                                       to focus on leisure destinations,                                    (ECLGS) till March 2023, and                                        bounce back soon.

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8     TravTalk april 2 nd Fortnight issue 2022                                                                                                                                      associations
TourismNews
 India’s outbound trips will
 reach 29 million by 2025 and
 outbound market surpass $42
 billion by 2024 end: GlobalData
                                          Telangana plans tourism push
                                         Telangana, trying to make sure that tourists not only come to the state, but also have an extended stay, has
                                         several projects in pipeline, including promotion of Hyderabad as an aviation hub. Announcement of infrastructure
 Online travel market size
 expected to reach $1 trillion by        development worth more than `2,000 crores for the state capital is also likely to help the tourism sector indirectly.
 2028 at a CAGR of 7.5 per cent
                                            Nisha Verma                          Tourism Committee                      consider Hyderabad as southern          Ramoji Film City and many other         ever, the news has come that it will
                                                                                 Valmiki said that after being          hub for international flights going     venues make Telangana at par            be released soon,” he said.

                                         V
 Air Austral to resume two weekly              almiki Hari Kishan,               appointed as the Chairman of the       out to the Middle East, Far East        with the best,” he added.
 flights from Reunion Island to                Chairman,           Tourism       Tourism Committee of FTCCI, it         and even the Americas,” he said.                                                Putting things in order
 Chennai from 6 May
                                               Committee, Federation of          was he who organised the first                                                 He mentioned that Hyderabad             Valmiki believes that despite
                                         Telangana Chamber of Com-               Telangana Tourism Conclave             "Hyderabad is the place                 would also be a hub for adven-          OTAs taking away the maximum
 Centre plans an 8-hour road             merce and Industry (FTCCI),             with Global Panorama Showcase          both for a common man to                ture tourism with a school com-         of tourism business, travellers
 connectivity from Delhi to              claimed that Hyderabad and              (GPS) in 2018, which was a huge                                                ing up for paragliding, hot air         still want to approach a profes-
 Srinagar in order to increase           Telangana state at large are mak-       hit. "Now, we are brainstorming                                                balloons, and many other aero           sional travel agency. “However,
 visitor numbers to Kashmir              ing sure that tourists not only         its second edition in October or                                               sports activities. “Even for medi-      OTAs can take only a certain
                                         come to the destination, but also       November,” he added.                                                           cal tourism, Hyderabad is num-
 Rajasthan Tourism to organise           have an extended stay.                                                                                                 ber two in India. Within India, it
 second Rajasthan Domestic                                                       Hyderabad hub                                                                  is among the top destinations                 In terms of
 Travel Mart from July 22 to 24          Infrastructure development              Valmiki claimed that Telan-                                                    when it comes to film shootings.
 in Jaipur                               Valmiki revealed that infrastructure    gana is a tourist’s paradise.                                                  There is also great opportunity                 wedding
                                         development to the tune of more         “Ramappa Temple, Pochampally                                                   for water sports in places like           destination, Ramoji
                                         than `2,000 crores has been an-         village and Statue of Equality are                                             Hussain Sagar Lake and other
 Royal Caribbean International’s         nounced for Hyderabad by the            well-known destinations. Tour-            Valmiki Hari Kishan                  water sports. Even for Buddhist           Film City and many
 ‘Spectrum of the Seas’ sets sail                                                                                          Chairman - Tourism Committee,
 for maiden voyage in Singapore
                                         Chief Minister. “All these are posi-    ist infrastructure in Telangana           Federation of Telangana Chamber of
                                                                                                                                                                Tourism, Hyderabad has its own            other venues bring
                                         tive signs for the tourism trade.       is growing at a rapid pace. Pil-          Commerce and Industry                history. The Buddha Vanam
                                         Despite the central and state gov-      grimage tourism to Telangana                                                   project is going to attract good
                                                                                                                                                                                                           Telangana at par
 Tourist footfalls in India expected     ernments not directly supporting        will grow rapidly too. Also, a lot                                             numbers,” he informed.                       with the best
 to touch 4.5 lakh by end of this        tour operators and travel agents,       of airlines started connecting to      a luxury afficionado, with
 quarter: Trading Economics              the budget is being rolled out for      Hyderabad. Many domestic air-          hotel rooms available from              Challenges
                                         infrastructure. Once infrastructure     lines have positioned Hyderabad        `500 going into lakhs per night.        Unfortunately, said Valmiki, Telan-     segment of business, because
 Tourism       backbone    of            is developed, the tour operators        as their southern hub, and we          Hyderabad is a culinary paradise.       gana still has not released the tour-   when it comes to customisation
 Uttarakhand’s economy: CM               and travel agents would also get        from the travel trade are request-     It is a great MICE destination too.     ism policy which they have been         or counselling, we need a person
                                         benefited,” he pointed out.             ing Air India and other airlines to    In terms of wedding destination,        pushing for past few years. “How-       to be available 24/7," he said.

Sindhudurg: Maha’s hidden treasure
Sindhudurg, unknown to many in India, is the only place in Maharashtra that is approved for scuba and deep diving,
apart from many other unique things. Red Carpet Travels has decided to promote this beautiful destination under the
banner of Konkanut Cove and act as a Destination Management Company for Sindhudurg dwelling in B2B segment.

    TT Bureau                          about this mesmerising destina-          Sindhudurg, which is unknown                                                                                            digitisation as the primary sup-
                                       tion - Sindhudurg and to uncover         to many people in India, is the                                                                                         port system for booking their
Tell us about this familiarisation     its potential to our prominent           only place in Maharashtra,                                                                                              holidays. Therefore, we would
trip (to Sindhudurg) and what          trade partners. Though our core          which is approved for scuba                                                                                             be soon empowering our trade
does it focus on?                                                               and deep diving. Besides, there                                                                                         partners with an effective
Our idea behind developing this                                                 are many other unique things.                                                                                           digital platform which would
itinerary was to offer a multifacet-                                            Hence, we have decided to act                                                                                           cater to the ever changing re-
ed glimpse of Sindhudurg includ-                                                purely as a Destination Manage-                                                                                         quirements of the travellers.
ing the best experiences one can                                                ment Company dwelling in the
have. It was a tough decision to                                                B2B segment (wholesaler) only
choose a few from the vast range                                                for Sindhudurg.
of experiences Sindhudurg offers                                                                                                                                                                             We foresee a
and on top of it, to club them in a                                             What destinations/ itineraries                                                                                             tremendous urge
stipulated number of nights was                                                 outside india are you promot-
even tougher. Still we feel that           Rajesh Kakade
                                           Founder & Global Director
                                                                                ing now that scheduled flights         destination excellence informa-          years. People prefer to travel              among people to
we managed to showcase the                 Red Carpet Travels                   are restarting?                        tion and related content while           to short haul destinations for             travel after being
various purviews, as the itiner-                                                We cater to the long haul luxury       supporting them in crafting their        now, but we anticipate a change
ary focused on the experiences                                                  destinations named the USA,            flagship itineraries.                    in this trend soon with the                stuck in a forced
covering serene natural settings,      business focuses on international        Canada, Scandinavia, Europe                                                     revocation of the commercial                 lockdown for
adventure, culture, local cuisine,     destinations, it is our attempt to       and Australia as a Destination         How do you see the traveller             flights ban.                               around two years
the unique fauna and the legend-       promote the hidden treasures             Management Company. We                 behaviour among domestic and
ary history                            of Maharashtra and showcase              have our prominent presence            international tourists evolve?           Please share some news and de-
                                       it globally.                             there, with our owned offices          What traveller trends are here to        velopments from Red Carpet that
What is the idea behind this fam?                                               and team. We are working on            stay according to you?                   will interest the travel agents?        The platform would also edu-
Is your focus now more on do-          What destinations in India are           the promotions and product             Currently, we foresee a tremen-          With the advent of technologi-          cate them about the long haul
mestic destinations? If yes, why?      you promoting right now?                 development plans in collabo-          dous urge among people to                cal advancements we have no-            destinations along with the
The focal thought behind this          We would like to be focused              ration with our clients. We are        travel after being stuck in a            ticed that travellers from varied       nitty-gritties involved while
fam is to create an awareness          on what we are offering.                 powering our trade partners with       forced lockdown for around two           demographics are adopting               planning an itinerary.
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nto                                                                                                                                                                                 april 2 nd Fortnight issue 2022   TravTalk   9

Azerbaijan reconnects with India
After a long pause, Azerbaijan Tourism Board (ATB) reconnects with industry partners in India to update them about
the new products that they can offer to their clients. It has already started to see confirmed groups from India now
after the entry to Azerbaijan from India is relaxed.
  Hazel Jain                          where we were training our trade                                                                                   stay for three nights but I would       Azerbaijan is becoming an in-
                                      partners in India on the tourism                                                                                   recommend five to seven nights.         creasingly attractive bird-watching

B
      ahruz Asgarov, Deputy           products of Azerbaijan. We were                                                                                    We are currently exploring options      destination thanks to its mixed
      Chief Executive Officer,        also constantly updating them on                                                                                   of what we can do in India and          landscapes and interesting bird
      Azerbaijan Tourism Board,       what was happening inside the                                                                                      how much we will invest in the          species, and there is more to be
is excited to return to India after   country. In fact, the highest num-                                                                                 country. We will definitely do B2B      done in this direction as well. ATB
such a long time and share what                                                                                                                          meetings, roadshows and familia-        is planning to organise a bird-
is new in Azerbaijan.                                                                                                                                    risation trips for agents this year,”   watching festival where partners
                                                                                                                                                         he shared.                              will also be invited.
“India has been an important
market for us since the begin-                                                                                                                           What travellers can expect
ning when the Azerbaijan Tourism                                                                                                                         ATB has also managed to achieve
Board was established. It was one                                          relaxed the protocols for Indian        fact, we have already received a      considerable progress in devel-               ATB has also
of the six key source markets for                                          visitors, which means they can          lot of queries for groups that were   oping hiking routes, with 16 new              managed to
us. In 2020, we saw a 67 per cent                                          easily visit Azerbaijan. They only      already in the pipeline. Now, with    trails marked across the north-
increase in the number of arrivals                                         need the full vaccination certificate   the restrictions lifted we already    ern and north-western routes of
                                                                                                                                                                                                          achieve
from India. This has been a very          Bahruz Asgarov
                                          Deputy Chief Executive Officer
                                                                           or COVID recovery certificate. We       have a few groups confirmed,”         Azerbaijan, passing through                   considerable
good indicator of the interest in         Azerbaijan Tourism Board         also have a very easy visa pro-         he added.                             remote mountain villages sur-               progress in hiking
our destination. During the pan-                                           cess. You only need a passport,                                               rounded by breath-taking na-
demic, we did not stop working                                             a scan of which you can upload          He said that Azerbaijan is a year-    ture. Moreover, 97 km of hiking              routes, with 16
with the market. We continued         ber of certificates were awarded     on the website and get your visa        round destination, so it will ap-     trails through the lush, forested              new trails
to have a lot of engagement with      to Indian partners. We were also     in three days or you can apply          peal to all segments – MICE,          mountains of Sheki and Zagatala
the travel trade. We also had a lot   doing virtual meetings during        for urgent visa and get it in three     weddings, corporates and FITs.        has recently been added to the
of new projects that we are offer-    the lockdown,” he shared.            hours. It is a very straightforward     Right now, it has easy air con-       Transcaucasian Trail, and more          Another integral part of ATB’s
ing to our partners in India. For                                          process. There are no quarantine        nectivity from India via GCC on       routes are still to be added in         activities is to continue research
example, one of them was the          He is optimistic of the numbers      requirements as you entry the           Qatar Airways, FlyDubai and Air       cooperation with the Transcau-          on how best to develop tourism
Azerbaijan One-on-One platform        from India in 2022. “We have         country,” Asgarov explained. “In        Arabia. “We see Indian travellers     casian Trail Association.               offerings in Karabakh.
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10      TravTalk april 2 nd Fortnight issue 2022                                                                                                                                                           hotels

           Centara expands its portfolio
Thailand's Centara Hotels & Resorts, planning to be among top 100 global hotel operators within five years, signed
a Hotel Management Agreement (HMA) with Chiangmai Riverside Plaza Hotel Co. for a new property, Centara
Riverside Hotel Chiang Mai, at a ceremony held recently in Bangkok.
  TT Bureau                                                                                                                                                 through strategic partnerships,          tional Airport is a 15-minute drive
                                                                                                                                                            including this one with Chiang-          from the hotel. Centara Riverside

C
      entara Hotels & Resorts,                                                                                                                              mai Riverside Plaza Hotel Co.            Hotel is the group’s second ho-
      Thailand’s leading hotel                                                                                                                              Ltd.,” said Thirayuth Chirathivat,       tel in the northern Thai city after
      operator, has signed a Hotel                                                                                                                          Chief Executive Officer of Centara       Khum Phaya Resort & Spa, which
Management Agreement (HMA)                                                                                                                                  Hotels & Resorts. “Chiang Mai is a       is a member of Centara Boutique
with Chiangmai Riverside Plaza                                                                                                                              key destination in Thailand for inter-   Collection. A third Centara hotel
Hotel Co. for Centara Riverside                                                                                                                             national as well as domestic travel-     is in the pipeline and scheduled
Hotel Chiang Mai. Senior manage-                                                                                                                            lers. With this new partnership with
ment teams from the two compa-                                                                                                                              Centara Hotels and Resorts, we
nies were present at the agree-                                                                                                                             are confident that it will strengthen
ment signing ceremony, which                                                                                                                                our presence for both leisure and             Centara plans
was held at Centara Grand at                                                                                                                                MICE market in Chiang Mai,” said              to increase its
CentralWorld in Bangkok recently.                                                                                                                           Amarin Narula, Board of Director
                                                                                                                                                            of Chiangmai Riverside Plaza Hotel
                                                                                                                                                                                                          portfolio from
The latest signing is the first fol-   Centara Riverside Hotel’s 526         Deck near the pool offers com-         Convention and Exhibition Bureau        Co. Ltd.                                    90 properties at
lowing the announcement by             guestrooms range between 45           fortable bean bags to sink into and    for meeting the Thailand Mice                                                        present to 200
Centara of its bold expansion          and 223 square metres and fea-        watch the changing colours of the      Venue Standards (TMVS).                 From its prime riverside location,
plans, which will help the group       ture floor-to-ceiling windows look-   sky, while Riverside Pavilion offers                                           Centara Riverside Hotel places                  hotels and
reach its goal of becoming a top       ing out over the city, Ping River,    guests the perfect spot to enjoy       “We are delighted to kick off our       guests within convenient reach of           resorts by 2026
100 global hotel operator within       and Doi Suthep. Apart from the        river and mountain views from the      2022 expansion drive by welcom-         the region’s natural, cultural, and
five years. Located next to Ping       spacious rooms, facilities include    riverfront patio lawn.                 ing Centara Riverside Hotel to our      shopping attractions, which range
River close to the Old Town, the       a wide range of culinary experi-                                             growing portfolio, one of several       from the Central Festival lifestyle      to open in Q1 2025. Centara will
27-storey hotel has been re-           ences across the varied restau-       The hotel is already a well-known      hotels and resorts we plan to open      and shopping centre to artist vil-       see the group’s portfolio increase
branded as Centara Riverside           rants and bars, a large outdoor       MICE destination in the region,        this year. Chiang Mai is a beauti-      lages and night markets. Chiang          from nearly 90 properties at pres-
Hotel Chiang Mai from 1 April          swimming pool, sauna and steam        offering 14 versatile indoor event     ful province, and we are excited to     Mai Old Town is a few minutes            ent to 200 hotels and resorts
2022 onwards.                          rooms. An al fresco Sunset Pool       spaces certified by the Thailand       expand our footprint in the region      away, and Chiang Mai Interna-            by 2026.

                                                                                                                              Travel policies on-the-go
                                                                                                                           Contd from page 3                   and missed flights and other           value-added services relevant
                                                                                                                                                               related services.                      to their needs. For instance, we
                                                                                                                        protection pertinent to the cur-                                              have witnessed a 50 per cent
                                                                                                                        rent scenario. This will not only      How different is the travel            growth in February 2022 busi-
                                                                                                                        help our partners to design cus-       insurance market when com-             ness as compared to the pre-
                                                                                                                        tomised, relevant travel protec-       pared to the Pre-COVID times?          COVID February, not because
                                                                                                                        tion plans for their customers,        Awareness and need for the             the prices have increased,
                                                                                                                        but also give them an up-selling       right travel protection has in-        but the value of policies have
                                                                                                                        edge to increase revenue.              creased multifold. Many coun-          grown tremendously. Today,
                                                                                                                                                               tries have made it mandatory           customers are willing to pay
                                                                                                                        Travellers are seeking prod-           to travel with the right insur-        more for their products, pro-
                                                                                                                        ucts that can help them during         ance coverage and it is no lon-        vided the price of the product
                                                                                                                        unforeseen situations. What is         ger limited to the United States,      justifies the value they offer.
                                                                                                                        your plan of action for this?          Canada and the EU. Also, on
                                                                                                                        What differentiates us from                                                   Your learnings from the
                                                                                                                        other companies is the way                                                    pandemic, if any?
                                                                                                                        we work. During emergencies,                                                  For me, COVID-19 has been a
                                                                                                                        we immediately bring together
                                                                                                                                                                   We realise that                    great eyeopener. The pandemic
                                                                                                                        all stakeholders such as the               the customers                      did affect our travel business
                                                                                                                        affected family, the underwrit-           have now grown                      radically, but it also gave us an
                                                                                                                        er and hospital on the same                                                   opportunity to take a step back,
                                                                                                                        platform and everyone is kept               highly product                    reassess ourselves, figure out
                                                                                                                        apprised on the progress and             sensitive. They now                  what was missing and integrate
                                                                                                                        gravity of the situation. This                                                the lessons learnt to come out
                                                                                                                        helps us to maintain com-
                                                                                                                                                                  seek more value                     stronger than ever. The pan-
                                                                                                                        plete transparency among the                                                  demic related uncertainties
                                                                                                                        stakeholders and ensure that                                                  has increased the demand for
                                                                                                                        assistance is provided with            analysing customers’ recent            all kinds of insurance, not just
                                                                                                                        the fastest turnaround time.           buying patterns, we realised           travel. Our new proposition and
                                                                                                                        Apart from providing cashless          that they have now grown               value-added services has not
                                                                                                                        claims and reimbursement               highly product sensitive. They         only opened the revenue op-
                                                                                                                        facilities to the customers in         now seek more value, rather            portunities for our partners, but
                                                                                                                        need, we also provide them             than just going for undervalued        will also ensure customers' sat-
                                                                                                                        relevant assistance services,          and inexpensive ones. Travel-          isfaction. I feel when we change
                                                                                                                        including doctor on call, sup-         lers are looking for products          the way we look at things, the
                                                                                                                        port during baggage loss               with higher sum insured and            things you look at change!
M!CE                                                                                                                                                                              april 2 nd Fortnight issue 2022   TravTalk   11

     India top market for Abu Dhabi
Miral, leading creator of immersive destinations and experiences in Abu Dhabi, has not stopped developing tourist
attractions in the UAE capital since 2010, with a new attraction coming up every year, says CEO Mohamed Abdalla
Al Zaabi. Yas Island is now getting ready to host one of the biggest events from India – the IIFA Awards.
  Hazel Jain                                                                                                      attraction is the Etihad Arena. It     tive Programme for MICE as we          ambassador for the next two
                                                                                                                  has the largest hotel in Abu Dhabi     would like to attract more MICE to     years. He adds, “We have not

Y
      as Island is preparing to                                                                                   - the Hilton Yas Island – as well as   Abu Dhabi. It is the safest city in    stopped developing Yas Island
      host this year’s International                                                                              more than 25 restaurants that our      the world and our vision is to offer   since 2010 and we launch a new
      Indian Film Academy                                                                                         visitors from India will enjoy very    something for the entire family,”      attraction every year. Sea World
Awards (IIFA Awards), which will                                                                                  much,” Al Zaabi adds.                  he adds.                               Abu Dhabi should be completed
take place at the Middle East’s                                                                                                                                                                 this year and we will soon an-
largest state-of-the-art indoor en-                                                                               MICE is also a very important seg-     Al Zaabi is a big fan of Bollywood     nounce its grand opening soon. It
tertainment venue, Etihad Arena                                                                                   ment for Yas Island and Abu Dhabi      and some of his favourite actors
in May this year. It will be or-                                                                                  at large, he says. “In fact we just    are Salman Khan and Ranveer
ganised in collaboration with the                                                                                 launched a new Abu Dhabi Incen-        Singh, who is also Yas Island’s
Department of Culture & Tourism                                                                                                                                                                        Among other
– Abu Dhabi (DCT Abu Dhabi)                                                                                                                                                                             things, MICE
and Miral, Abu Dhabi’s leading
creator of immersive destinations
                                                                                                                   Saadiyat Island                                                                        is also a
and experiences.                                                                                                   The Department of Culture and Tourism — Abu Dhabi (DCT Abu                         very important
                                                                                                                   Dhabi) has appointed Miral to oversee the destination management                  segment for Yas
Sharing some insights is                                                                                           strategies of Saadiyat Island. DCT Abu Dhabi and Miral have a track
Mohamed Abdalla Al Zaabi, CEO,         Dhabi’s place on the world tourism    land as Indian visitors enjoy our     record of collaboration and partnerships and share a commitment to                 Island and Abu
Miral, Abu Dhabi, who says, “We        map.” He recently handed Ranveer      world-class attractions such as       propel the growth of the tourism sector in line with Abu Dhabi Vision               Dhabi at large
are honoured to host the most          Singh, the ambassador for Yas         Ferrari World, Warner Bros and        2030. The entities have already created top-tier products that have
awaited mega event of 2022.            Island, the prestigious 10-year       many others. Abu Dhabi is ready       generated a dynamic tourism ecosystem in the emirate. Miral has
Etihad Arena is an ideal setting for   residence visa.                       to host massive events such           been playing a crucial role in shaping a robust destination strategy for     will be the first one to be located
world-class events and hosting this                                          as IIFA. We have lifted many of       Yas Island. Miral will be responsible for building on Saadiyat’s current     outside the US. Miral will continue
grand celebration reinforces Yas       India in top two source markets       the restrictions with regards to      reputation of offering exceptional art and cultural experiences, raising     to work towards positioning the
Island’s position as a top global      India, he says, is a very important   COVID-19 and Yas Island is            awareness of the destination’s unique proposition and growing local          island as the top destination for
destination for entertainment and      market for Miral. “It is in the top   designed to host such big-            and international visitor numbers.                                           leisure and entertainment as well
leisure, while cementing Abu           two source markets for Yas Is-        ticket events. Our latest flagship                                                                                 as MICE.”
12       TravTalk april 2 nd Fortnight issue 2022                                                                                                                                                           AVIATION

Cathay Pacific aims net-zero by '50
Cathay Pacific understands its responsibility towards sustainable aviation and is committed to achieve net-zero
carbon emissions by 2050. For this, the airline is focusing on many areas, including use of sustainable aviation
fuel for 10 per cent of its total fuel consumption by 2030.
  Janice Alyosius                                UN’s Intergovernmental Panel on         and used SAF during aircraft de-     we will begin taking deliveries of
                                                 Climate Change (IPCC) and the           livery flights. “Since 2016, we      SAF produced by Fulcrum, which

C
      athay Pacific, a founding                  Paris Agreement to limit global         have taken delivery of over 41       we will use for our selected op-
      member of the Aviation                     temperature rise to well below          Airbus A350-900 and A350-1000        erations out of USA starting 2024
      Climate Taskforce, under-                  2°C above preindustrial levels and                                           onwards. Additionally, we have
stands its responsibility towards                pursue efforts to limit this increase                                        committed to purchasing 1.1 mil-
sustainable aviation.                            to 1.5°C,” said Anand Yedery, Re-                                            lion tonnes of SAF over 10 years,
                                                 gional Head, Marketing and Sales           We have fixed a                   covering around 2 per cent of our
                                                 - South Asia, Middle East and Af-         timeline for making                pre-COVID-19 fuel requirements
                                                 rica at Cathay Pacific.                                                      on an annual basis,” he added.
                                                                                           carbon neutrality a
                                                 The airline has been focusing on          reality, committing                Offsetting carbon emission
                                                 many areas to meet the carbon                 to net-zero                    Cathay Pacific is also a pioneer       Efficiency enhancement                maintenance requirements. More-
                                                 neutrality targets. Some of the                                              in developing and launching the        Yedery said, “We continue to ex-      over, the combined technological
                                                 key focus areas are:                         CO2 emission                    Fly Greener, a carbon-offsetting       plore and implement comprehen-        advancement enables these air-
                                                                                                 by 2050                      scheme, that provides passen-          sive solutions that help address      craft to be up to 25 per cent more
                                                 Investing in SAF                                                             gers the opportunity to offset their   our environmental impact. Some        fuel-efficient compared with previ-
    Anand Yedery
                                                 Cathay Pacific has made pio-                                                 flights based on the CO2 emission      of the solutions adopted by us        ous generation aircraft.”
    Regional Head, Marketing and                 neering efforts in supporting SAF                                            generated from their flight.           include improving operational
    Sales - South Asia, Middle East and Africa   for more than a decade. “We             aircrafts from Toulouse to Hong                                             fuel efficiency, using alternative    “Cathay Pacific has also invested
    Cathay Pacific
                                                 continue to reaffirm our commit-        Kong using a blend of SAF made       “In 2020, as an airline, we offset     jet fuel and reducing engine use      in technology that provides op-
                                                 ment to reach net-zero carbon           from sustainable sugar feed-         41,134 tonnes of carbon emis-          on-ground. Additionally, we have      erational improvements such as
                                                 emissions by 2050 by pledging           stock,” he said.                     sion that was produced by us dur-      invested in younger more fuel-        e-Enabled Aircraft Programmes,
“We have established a timeline                  to use SAF for 10 per cent of our                                            ing operations. Since the launch of    efficient fleets, which include the   Reducing Engine Taxi-In (RETI)
for making carbon neutrality a                   total fuel consumption by 2030,”        “We are also the first airline to    Fly Greener, we have offset more       latest Airbus A321neo, A350-900       and electronic Flight Folder that
reality, thus committing to achiev-              said Yedery. Besides, Cathay            invest in Fulcrum BioEnergy in       than 300,000 tonnes of carbon          and A350-1000. The newer gen-         help us achieve operational ef-
ing net-zero carbon emissions                    Pacific has been the first airline      2014 – a sustainable aviation        emissions from the atmosphere,”        eration aircrafts are lighter and     ficiency and reduce greenhouse
by 2050. Our goals align with                    to partner with Airbus in 2016          fuel manufacturer. As a next step,   Yedery shared.                         more cost-efficient with reduced      gas emission,” he added.

 Bicester Collection woos India market
The Bicester Collection, along with its newly appointed representative in India, Avant Garde Consulting, recently hosted intimate
networking evenings in Mumbai and Delhi to showcase its collection of luxury shopping villages across Europe, to a select
audience within the travel trade.                                                                                                                                                                                                   MUMBAI
DELHI
aviation                                                                                                                                                                              april 2 nd Fortnight issue 2022   TravTalk     13

 Tailwinds prop up Virgin Atlantic
Resumption of regular international commercial flights and easing of travel restrictions by the Indian goverment
has given a boost to the aviation sector. India being Virgin Atlantic's third largest market, the airline is excited to
launch an additional flight from Delhi to London in June.
  Janice Alyosius                       three daily departures to London                                                                                                                              McEwan had a word of cau-
                                        from India - two from Delhi and                                                                                                                               tion for the sector. “The airline

D
       uring the pandemic               one from Mumbai. This will be our                                                                                                                             industry should continue to put
       Virgin Atlantic accelerated      largest flying programme ever to      gers. The most significant of these                                                                                     passengers' safety and health
       the planned retirement of                                              are passengers visiting friends and                                                                                     first and expect passengers to
its all four-engine aircraft. Their                                           relatives, holidaymakers, students                                                                                      continue looking for booking flex-
twin-engine fleet is now one of                                               and business travellers. “Even                                                                                          ibility. With our flexible policy and
the youngest and greenest fleets                                              amid the tightest restrictions dur-                                                                                     ‘Fly Safe, Fly Well’ programme
in the sky. “In September we will                                             ing the pandemic, students and                                                                                          we will ensure passengers are
receive our first A330-900neo                                                 passengers visiting friends and          look forward to welcoming more         accumulated savings from not
aircraft, another crucial step in our                                         family continued to travel in re-        passengers. With the removal of        traveling or spending on hospital-
fleet transformation programme.                                               duced but substantial numbers.           the air bubble, passengers will also   ity in the past two years and are
Fleet modernisation is the single                                             Holidaymakers and business               be able to connect outside of Lon-     eager to get back on flights and             Even amid the
biggest driver of some substantial                                            travellers have been travelling in       don to our extensive US network,       see the world once more.”                     restrictions,
savings in our CO2 emissions, we             Alex McEwan                      far fewer numbers than pre COV-          including New York JFK, Boston,
already achieved an 18 per cent              Country Manager – South Asia     ID-19 times, but since vaccinated        San Francisco, Los Angeles and         He added, “We can expect a few               students and
                                             Virgin Atlantic
reduction in CO2 /RTK by 2019                                                 travellers are no longer required        Atlanta,” he added.                    macro trends to affect the indus-             passengers
and are targeting a further 15 per                                            to test or quarantine when they                                                 try in the months to come. Firstly,
cent reduction by 2026,” said           India, marking our 22nd year of       travel between India and the UK,         Drivers of growth                      higher fuel prices are bound to
                                                                                                                                                                                                        travelled in reduced
Alex McEwan, Country Manager            service here in style. Our longev-    we anticipate strong growth this         McEwan said, “Lifting the air          impact all airlines' operating costs,       but substantial
– South Asia, Virgin Atlantic.          ity in India and our growth plans     summer,” he said.                        bubble and relaxation of travel        so a continued and sustainable re-              numbers
                                        demonstrates a strong and contin-                                              restrictions have been the key         covery in revenue and demand is
Outlook for Indian market               ued commitment to the market.”        “This growth in demand will drive        enabler of the growth in air travel    essential to protect financial per-
McEwan said, “India is our third                                              passengers on to our second daily        in recent months and in the future.    formance. Rising global inflation
largest market globally, and we         Delhi-London traffic                  Delhi to London flight launching in      Now is by far the best possible        will also have an impact on pas-        well looked after,” he said, add-
are really excited to launch an ad-     Travel between India and the UK       June. We are confident passengers        time to book travel compared with      sengers' pockets, so airlines will      ing, “Our trade partners are inte-
ditional flight from Delhi to London    has always been large, with a         will like the choice of a morning or a   the last two years. There is also a    need to strike a fine balance when      gral to our success and we want
in June. This will give us a total of   range of different types of passen-   night departure from Delhi, and we       segment of passengers who have         defining their pricing strategy.”       to thank each one of them.”
14   TravTalk april 2 nd Fortnight issue 2022                                                          familyalbum

  Agents meet old friends in France
Ten travel agents from four Indian cities recently travelled to France to attend Rendezvous 2022, which took place in Nantes, in the
Pays de la Loire region. The two-day expo gave them an opportunity to meet nearly 668 exhibitors from all over France, including
Marseille Tourism, Chamonix-Mon Blanc Valley Tourist Office, Auvergne Rhone-Alpes Tourism and of course Le Voyage A Nantes.
familyalbum                                                                                          april 2 nd Fortnight issue 2022   TravTalk   15

Palladium plays host to travel partners
Spanish hotel chain Palladium Hotel Group, represented by Global Destinations in India, recently hosted exclusive cocktail dinners
for their top 50 travel and trade partners in Mumbai and Delhi. Sandra Polo Canudas, Asia & ME Commercial Director, Palladium
Hotel Group, spoke about the group’s new openings this year.
MUMBAI

                                                                                                                                             DELHI
 One Above organises dinner for trade
Mövenpick Resort Kuredhivaru Maldives, along with One Above Destination Management Services, recently hosted an exclusive
dinner for more than 100 travel trade partners in Mumbai. Jenna Gangmei, Sales Manager, Mövenpick Resort Kuredhivaru
Maldives, said India has been one of the biggest source markets for them in Asia and thanked the trade for their support.
16        TravTalk april 2 nd Fortnight issue 2022                                                                                                                                                                                aviation

       A change of course
Airlines globally have had to tweak strategies in order to face headwinds
caused by the ripple effects of the pandemic. We present a glimpse at
what seven airlines did in order to stay relevant.
  TT Bureau                                   flight to ever be operated with a              network. Materials sourced from              first for Air New Zealand. The air-            est in the world, with an average       which will see new amenity kits,
                                              percentage blend of sustainable                Malaysia Airlines aircraft for the           line is demanding that all passen-             fleet age of just five years. Despite   bedding, and cutlery and beverage
British Airways                               aviation fuel as high as this.                 project include leather seats, belts,        gers be double vaccinated before               short-term headwinds, the airline       selections available across most of
Catching up on the sustainability                                                            buckles, tablecloths, and life vests,        being allowed to fly. The airline                                                      its flights. The nose-to-tail product
trend, British Airways will soon              Malaysia Airlines                              as well as cabin crew uniforms.              recently confirmed that people                                                         revamp was completed with two
become the first airline worldwide            BA isn’t the only one to go the                                                             planning to travel on its interna-                                                     goals in mind: to reduce single-use
to use UK-produced sustain-                   sustainable route. Malaysia Air-               Air India                                    tional flights will be required to                British Airways wil                  plastic waste and to support mi-
able aviation fuel from this year.            lines’ parent company has un-                  Perhaps it is a sign of what we              be fully vaccinated from 2022. At                  soon become the                     nority and women-run businesses.
The fuel is produced from waste               veiled a range of handbags made                may expect to see more of in                 the moment, about 50% of the                                                           And if Delta’s latest product choic-
feedstock. It will purchase enough            from repurposed aircraft materi-               the next five years. Air India’s             country’s population is double                         first airline                   es are as sustainable as the com-
                                                                                              complete disinvestment recently             jabbed. Its ‘no jab, no fly’ policy                  worldwide to                      pany says they are, then the airline
                                                                                              means that it will now become               will come into effect for people                                                       is making significant progress in its
                                                                                              a Tata-owned company. The Tata              travelling anywhere on the
                                                                                                                                                                                             use UK-produced                     eco-conscious initiatives.
                                                                                              Group won a bid to buy a 100%               carrier’s international network                   sustainable aviation
                                                                                              stake in Air India along with AI Ex-        from February 1, 2022.                            fuel from this year                  Lufthansa
                                                                                              press and a 50% stake in ground                                                                                                    Lufthansa cannot resist an Italian
                                                                                              handling company AISATS. After              Wizz Air                                                                               opportunity. It has expressed an
                                                                                              the handover, the Tata Group is             Despite being a long way off from                                                      interest in wrestling state-owned
                                                                                              likely to operate three airlines –          returning to operations as usual,              remains confident in a continued        ITA away from the SkyTeam Al-
                                                                                              Air India, Air India Express, and           Wizz is keenly orchestrating its               recovery, projecting full utilization   liance to add it to its own roster
                                                                                              Vistara – after the government              pathway to recovery. During the                from the summer onwards.                of carriers. The airline, along with
                                                                                              transfers the airline to the group          quarter, it opened new bases in                                                        MSC, has made a joint bid to
                                                                                              and upon the merger of AirAsia              Italy, and several of those bases              Delta                                   take over Italy's new ITA Airways.
sustainable fuel to reduce life-              als. Malaysia Aviation Group has               India and AI Express.                        have seen additional aircraft. In              Delta is rethinking many aspects        The new ITA has acquired many
cycle CO2 emissions by almost                 partnered with a fashion brand to                                                           total, it would see the backlog for            of its onboard experience with          of the assets of Alitalia, includ-
100,000 tons. Its test London-                produce a range of handbags that               Air New Zealand                              the airline stand at an incredible             sustainability in mind. The Atlanta-    ing the brand. The appeal of the
New York flight is believed to be             have been named after IATA codes               It’s a move that could appear to be          419 aircraft. The airline remains              based carrier has announced an          Italian market will be good for
the first commercial transatlantic            for destinations within the carrier’s          vaccine coercion, but it is safety           one of the youngest and green-                 overhauled inflight service concept,    the airline.

     Stag Club elects new office-bearers
 After three years of gap, Stag Club held its annual general meeting (AGM) and elections recently. Praveen Saxena was elected
                                                                                                                                                                                        to add 148 hotels by '25
 unopposed as the new Chairman of the club. The New Stag Core Committee comprises following officials.                                         Contd from page 3
                                                                                                                                                                                           terms of highways, ports and           expand thereby increasing the
                                                                                                                                            have a large network of hotels                 airports, or the young popula-         total demand.” Saxena added
                                         Executive Committee                                                                                across the country. If you take                tion of India, where 65 per cent       that the group saw occupancy
                                                                                                                                            a car, you can reach one Radis-                are under 35 years. The larger         levels at 70 per cent in Quarter
                                                                                                                                            son hotel every five hours. So,                traveller trends of India that we      1 of 2022.
                                                                                                                                                                                           are seeing are all conducive to
                                                                                                                                                                                           a big boom, so we are expect-          Individual Retreats
                                                                                                                                                                                           ing both for the Radisson Hotel        The group recently unveiled
                                                                                                                                                                                           Group in India as well as the          its Individuals Retreats brand
                                                                                                                                                                                           hotel industry in India at large       extension specifically designed
                                                                                                                                                                                           to narrate a huge growth story         and launched only in the
                                                                                                                                                                                           in the coming years. We have           India market.
  Kumar Baveja                     Praveen Saxena                    Rajiv Anand-RJ                    Ashish Malhotra                                                                     also observed that over the
  Founder Chairman Emeritus        Chairman                          General Secretary                  Treasurer
                                                                                                                                                                                           course of the pandemic, vari-          It is an extension of Radisson
                                                                                                                                                                                           ous additional segments have           Individuals launched last year.
                                                                                                                                               Zubin Saxena
                                                                                                                                               Managing Director and

                                         Let’s Go Korea
                                                                                                                                               Vice President, Operations, South Asia
                                                                                                                                               Radisson Hotel Group

                                                                                                                                            we have a very good distribu-
                                                                                                                                            tion of properties across India,”
                                                                                                                                            Giannouka added.

                                                                                                                                            Sunrise industry of India
                                                                                                                                            Echoing similar sentiments,
                                                                                                                                            Zubin Saxena, Managing
                                                                                                                                            Director and Vice President,
                                                                                                                                            Operations, South Asia, Radis-                 opened up and the domestic             It will be a collection of upper-
                                                                                                                                            son Hotel Group, said, “We                     traveller has really started           upscale and luxury lifestyle
                                                                                                                                            see Indian hospitality as the                  experimenting with branded             retreats across India that will
                                                                                                                                            sunrise industry. We are seeing                hospitality and experiencing           offer experiences to guests –
                                                                                                                                            a good recovery in which the                   hospitality products. We fore-         wellness, adventure and cul-
  Korea Tourism Organization (KTO) New Delhi, Shinhan Bank and Utazzo Travel have signed an MoU to promote a one of its kind savings        larger economic factors are lin-               see that with international skies      ture. They will be located in off-
  cum recurring deposit scheme called “Let’s Go Korea”. The plan allows travellers to invest for their future trip to Korea and receive     ing up, whether it is the large-               and the market opening up,             beat destinations such as Goa,
  exclusive offers on their Korea travel bookings from Utazzo Travel.
                                                                                                                                            scale infrastructure growth in                 the slab of base demand will           Kashmir, Coorg and Kabini.
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