Service Directory Summer 2021 - Goodwill Industries Of The Inland Northwest
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Service Directory
Summer 2021
Boundary
Okanogan Ferry
Bonner
Stevens
Kootenai
Douglas Lincoln Spokane
Benewah Shoshone
Adams Whitman
Latah Clearwater
Grant
Franklin Garfield Nez Perce
Lewis
Asotin
Idaho
County
Workforce & Family Services
For information about services in each of our locations, please call the offices listed in this
guide, or call our Workforce & Family Services Administrative Office at (509) 344-0163 or dial
Telecommunications Relay 711. Services are also listed on our website at DiscoverGoodwill.org.Page 2 Goodwill Industries of the Inland Northwest
Service Locations
Boundary
Okanogan
Ferry
Bonner
Douglas
Lincoln
Shoshone
Grant Adams Whitman Latah Clearwater
Franklin
Garfield Nez Perce
Asotin Lewis Idaho County
Washington
Administration
Office Hours
Monday-Friday
8 a.m. to 5 p.m. Idaho
Rural Services:
Call toll free (800) 894-2450
WASHINGTON
Spokane WFS Moses Lake WFS Colville
(Spokane County) (Grant County) (Stevens County)
130 E. Third Avenue 789 N. Central Drive 153 S. Oak Street
Spokane, WA 99202 Moses Lake, WA 98837 Colville, WA 99114
Phone: (509) 462-0513 Phone: (509) 765-1769 Phone: (509) 684-2925
Fax: (509) 444-4371 Fax: (509) 765-9164 Fax: (509) 684-8930
IDAHO
Post Falls WFS Lewiston WFS Moscow WFS Ponderay WFS
(Kootenai County) (Nez Perce County) (Latah County) (Bonner County)
4040 E. 16th Avenue 307 19th Street, Suite A3 201 Warbonnet Drive 204 Larkspur Street
Post Falls, ID 83854 Lewiston, ID 83501 Moscow, ID 83843 Ponderay, ID 83852
Phone: (208) 773-6196 Phone: (208) 743-8285 Phone: (208) 882-9977 Phone: (208) 265-1984
Fax: (208) 773-6829 Fax: (208) 746-7726 Fax: (208) 882-4373 Fax: (208) 265-1983
130 East Third Ave. Spokane, WA 99202 | (509) 838-4246 | Fax (509) 444-4371 | Telecommunications Relay 711 | DiscoverGoodwill.org2021 Summer Service Directory Page 3
Our mission
Goodwill Industries of the Inland Northwest helps people build
independence within the communities we serve.
Our values
• We treat all people with dignity • We believe in our accountability to
and respect. our constituents, each other, and
• We continually strive to meet the ourselves.
highest ethical standards. • We pursue and celebrate diversity.
• Stewardship: we honor our • We place a high priority on safety
heritage by being socially, in all we do.
financially, professionally, and • We embrace innovation,
environmentally responsible. continuous improvement,
• We put people first and believe in creativity, collaboration, and
the potential of individuals to make change.
positive changes in their lives. • We continually seek to exceed
• We provide programs that the expectations of all of our
are high quality, effective, and stakeholders: donors, customers,
relevant to the changing needs of participants, employees, volunteers,
the communities we serve. and community partners.
Goodwill Industries of the Inland Northwest maintains and promotes a policy
of nondiscrimination and equal opportunity in all of our programs, activities,
employment practices, and services.
CARF Accreditation
CARF: The Rehabilitation Accreditation Commission, an
international organization, has accredited the programs submitted
for evaluation since 1974.
130 East Third Ave. Spokane, WA 99202 | (509) 838-4246 | Fax (509) 444-4371 | Telecommunications Relay 711 | DiscoverGoodwill.orgPage 4 Goodwill Industries of the Inland Northwest
Pre-Employment Services
Career Readiness Training searching, writing a résumé, and other needs.
Individuals with disabilities or disadvantages Contact us for our monthly calendar of classes.
learn how to prepare for work. Training includes Facility-Based Assessment
writing cover letters and résumés, filling out job
applications, and developing interview skills.
and Training
Participants are placed in jobs at Goodwill retail
Participants may receive help getting a driver’s
facilities. On-site assessment and training help
license or food worker card. Career readiness
Goodwill staff evaluate an individual’s readi-
services are available at Spokane, Moses Lake,
ness to work and ability to perform tasks in one
Post Falls, Coeur d'Alene, Ponderay, Moscow,
or more specific jobs. Facility-based assessment
and Lewiston offices.
and training services are available in Spokane,
Community-Based Assessment Moses Lake, Colville, East Wenatchee, Post
and Training Falls, Coeur d’Alene, Ponderay, Moscow, and
Participants are placed in jobs in the community. Lewiston.
Goodwill staff help them learn their job duties Skills Training (Classroom)
and monitor their progress. Goodwill staff evalu- Varying by location, Goodwill offers classroom-
ate their progress and skills to develop employ- based skills training programs to prepare people
ment planning for the future. Community-based for various types of work. Skills training pro-
assessment and training services are available at grams may include:
Spokane, Moses Lake, Post Falls, Coeur d'Alene,
Ponderay, Moscow, and Lewiston. • Computer applications
• Customer service
Digital Skills Training Classes • Retail professionalism
Computers are part of our daily life. We need
Skills training (classroom) is available in Spo-
to know how to use them at home and at work.
kane, Moses Lake, and Post Falls.
Goodwill offers many classes to teach digital
skills. Classes are offered in Spokane. Some Work Adjustment/Hardening
classes are offered online. Sometimes individuals with disabilities partici-
Our classes include: pate in work adjustment to prepare for entering
the workforce. An example of work hardening
• Internet Basics would be a person with an injury performing
• Basic Computer Use tasks while staff monitor his or her ability and
• Email Basics evaluate any limitations. Work adjustment/hard-
• Windows 10 ening services are available in Spokane, Moses
• Excel workshop Lake, Colville, Post Falls, Coeur d’Alene, Pon-
• PowerPoint workshop deray, Moscow, and Lewiston.
• Microsoft Word workshop
• Online Applications Soft Skills Training
• Financial Literacy Participants learn how to set goals, develop a ré-
• Life Skills sumé, prepare for job interviews, select the right
• Work Readiness program clothes for work, and manage personal issues
• Responsible Renters course such as child care, transportation, stress manage-
• Additional skills as needed ment, and more. Soft skills training is available
Goodwill offers open Computer Lab time for job (Continued next page)
130 East Third Ave. Spokane, WA 99202 | (509) 838-4246 | Fax (509) 444-4371 | Telecommunications Relay 711 | DiscoverGoodwill.org2021 Summer Service Directory Page 5
in Spokane, Moses Lake, Post Falls, Ponderay, participate in job experiences that will help them
Moscow, and Lewiston. make the transition from school to work. Work
experience/school transition services are avail-
Work Experience/School able in Spokane, Moses Lake, Post Falls, Pon-
Transition deray, Moscow, and Lewiston.
Young people with disabilities may be able to
Employment Services
Career and Resource Center employment services. The Individual Supported
The Career and Resource Center provides in- Employment program is available in Spokane,
formation, access to resources, and referrals to Moses Lake, Post Falls, Coeur d’Alene, Ponder-
other community resources. The Career and ay, Moscow, Clarkston, and Lewiston.
Resource Center serves as a WorkSource Spo- Job Coaching and Retention
kane Connection site. It is open to the public
five days a week and offers customers access to
Services
Once a program participant has been employed,
all WorkSource online resources. Staff can as-
a Goodwill job coach may work side-by-side
sist customers with self-directed job searches,
with them to learn and master job duties. Par-
résumé preparation, and online job applications.
ticipants discover how to maintain employment
In partnership with the Spokane Area Work-
by learning to work well with others and meet
force Development Council, WorkSource is an
workplace expectations. Job coaching and reten-
equal opportunity partnership of organizations
tion services are available in Spokane, Moses
that provide employment and training services.
Lake, Newport, East Wenatchee, Post Falls,
Auxiliary aids and services are available upon
Coeur d’Alene, Ponder-ay, Moscow, Pullman
request to persons with disabilities. Services are
and Lewiston.
available in Spokane.
Group Supported Employment Job Placement Services
Staff help participants find appropriate job
Goodwill job coaches and individuals with
openings, prepare a résumé, practice inter-
disabilities work together on job tasks. The job
view skills, and complete applications. Staff
coach studies their tasks, trains them on their
may contact employers to find appropriate
duties, and provides retraining and other sup-
job openings. Staff may also participate in
port as needed. Group supported employment
the interviewing process, as needed. Some-
services are available in Moses Lake.
times staff assist with on-the-job training.
Individual Supported Employment Job placement services are available in Spo-
Individuals with disabilities work at sites in the kane, Moses Lake, Colville, Newport, East
community, supported by job coaches as need- Wenatchee, Post Falls, Coeur d’Alene, Pon-
ed. Supports may include help navigating the deray, Moscow, and Lewiston.
workplace, communicating and problem solving
with supervisors and coworkers, understand-
Job Search Assistance
Goodwill staff help participants explore differ-
ing paychecks, and developing a workflow.
ent kinds of jobs and locate job openings that
The community protection program is available
in Washington through individual supported (Continued next page)
130 East Third Ave. Spokane, WA 99202 | (509) 838-4246 | Fax (509) 444-4371 | Telecommunications Relay 711 | DiscoverGoodwill.orgPage 6 Goodwill Industries of the Inland Northwest
are possible good matches. Participants learn is an equal opportunity employer/program, in
to use various resources, which may include partnership with the Spokane Workforce Coun-
the Internet. Job search assistance is avail- cil. Auxiliary aids and services are available
able in Spokane, Moses Lake, Newport, East upon request to individuals with disabilities.
Wenatchee, Post Falls, Coeur d’Alene, Ponder- Washington Relay 711.
ay, Moscow, and Lewiston.
Vocational Counseling
Next Generation Zone Goodwill staff help participants as they set
Goodwill participates in the Next Generation realistic career goals and identify steps to
Zone as a partner in the Spokane Workforce reach their goals. Together, they identify and
Consortium. The Next Generation Zone com- overcome potential barriers to successful
bines education, career skills training, and com- employment, such as family or transportation
munity and employment resources for young issues. Vocational counseling is available in
adults ages 16 to 24, with wrap-around support Spokane, Moses Lake, Post Falls, Ponderay,
that inspires and motivates young adults to Moscow, and Lewiston.
pursue their success. The Next Generation Zone
Specialized Programs
Basic Food Employment qualify for Medicaid to be eligible for services.
and Training (BFET) These services include on-the-job coaching, help
Goodwill is a Basic Food Employment and filling out job applications, support in finding
Training (BFET) provider. The Basic Food a place to live, and more. Services are currently
Employment and Training program provides available in Spokane County.
training and education with a goal of helping Google IT Support Professional
Basic Food (SNAP) clients attain a living wage Certificate
career. Services are available in Spokane and The Google IT Support Professional Certificate is
Moses Lake. designed to equip individuals with the skills to
Community Inclusion Services launch a career as an IT support professional. Staff
Community Inclusion Services provide partici- help prepare individuals for the changing digital
pants with opportunities to engage in commu- workforce in this six-course curriculum. This is an
nity-based activities. These activities support online, self paced course with support from our dig-
socialization, education, recreation, and person- ital skills instructor based out of our Spokane office.
al development for the purpose of building and Housing and Essential Needs
strengthening relationships with others in their
local community. These services are offered in
(HEN)
The Housing and Essential Needs (HEN) pro-
Clarkston and Lewiston.
gram helps people in Spokane County who are
Foundational Community homeless, or at risk of becoming homeless, and
Supports (FCS) have a disability.
The Foundational Community Supports pro- Individuals are referred by DSHS to be
gram provides support to people who want to eligible for HEN. When people are referred to
find housing or employment. Individuals must the HEN program, they receive an assessment
130 East Third Ave. Spokane, WA 99202 | (509) 838-4246 | Fax (509) 444-4371 | Telecommunications Relay 711 | DiscoverGoodwill.org2021 Summer Service Directory Page 7
and are placed on a wait list. Individuals who schedules. Representative Payee Services are
are assessed as highly vulnerable are given offered throughout our entire service area out
highest priority for service and funding. of our Spokane, Moses Lake, Coeur d’Alene,
The program can help in the form of case and Lewiston offices.
management, limited rental assistance, housing
deposits, application fees, and utility payments.
Senior Community Service
This may be provided once an individual is Employment Program (SCSEP)
enrolled, and if program staff determine such Goodwill offers free job placement services
assistance is needed. for individuals 55 and older who are unem-
Eligible individuals may also receive essen- ployed and have limited income. This pro-
tial household needs such as cleaning supplies, gram helps mature workers get back into the
hygiene products, other household items, and workforce and provides employers access to
transportation assistance in the form of bus a frequently overlooked pool of talent. Par-
passes or gasoline vouchers. ticipants gain experience and skills they need
The Housing and Essential Needs program is to stay active, supplement their income, and
funded by the Washington State Department of contribute to their communities. The work-
Commerce through a grant by the City of Spokane. force gains highly motivated, reliable workers
with useful skills and valuable life experience.
Independent Living Services This program is supported through a joint
Goodwill provides services to individuals grant between EasterSeals-Goodwill Northern
with disabilities, helping them gain indepen- Rocky Mountain, Inc. and Goodwill. SCSEP is
dence. Individuals receiving Independent available in Benewah, Boundary, Bonner, La-
Living Services are referred by and funded by tah, Clearwater, Idaho, Kootenai, Lewis, Nez
Washington’s Division of Vocational Rehabili- Perce, and Shoshone counties.
tation. Goodwill staff assess participant needs,
such as mastering household tasks, taking care Supportive Services for Veteran
of basic expenses, and using public transpor- Families (SSVF)
tation. Staff then develop a personalized plan Supportive Services for Veteran Families
to guide their growth to independent living. (SSVF) is a rapid rehousing and homeless-
Staff evaluate their living situation to make ness prevention program for eligible veter-
sure it is safe and accessible or may facilitate ans who are struggling to obtain and sustain
the individual moving to another home. Inde- permanent housing. SSVF helps veterans and
pendent Living Services are available in Spo- veteran families find and secure stable hous-
kane, Moses Lake, Colville, East Wenatchee, ing and equips them for financial stability.
Pullman, and Clarkston. Veterans work with a team of case managers
and housing specialists to create a housing
Representative Payee Services stability plan. The SSVF staff help veterans
Individuals who are receiving government and their families achieve goals toward inde-
assistance, such as Social Security or Tempo- pendence and stability. SSVF also provides
rary Assistance to Needy Families, may also health care navigators to help veterans and
receive help from Goodwill in managing their their families overcome barriers to health
monthly finances. Goodwill is authorized care access. SSVF serves 12 counties in Wash-
by federal and state agencies to receive the ington and Idaho, including Spokane, Ste-
checks and, in turn, make payments to prop- vens, Lincoln, Ferry, Pend Oreille, Whitman,
erty managers, utilities, etc. Some participants Kootenai, Shoshone, Benewah, Boundary,
are private parties. The payee staff is skilled at Bonner, and Latah. For help, call (509) 828-
developing budgets and negotiating payment 2449 or email housingveterans@giin.org.
130 East Third Ave. Spokane, WA 99202 | (509) 838-4246 | Fax (509) 444-4371 | Telecommunications Relay 711 | DiscoverGoodwill.orgPage 8 Goodwill Industries of the Inland Northwest
Spokane Valley
Coeur d’Alene
Moses Lake
Wenatchee
Post Falls
Services Availability Grid
Clarkston
Ponderay
Lewiston
Spokane
Newport
Moscow
Pullman
Colville
East
PRE-EMPLOYMENT SERVICES
Career readiness training X X X X X X X
Community-based assessment and training X X X X X X X
Digital skills training classes X
Facility-based assessment and training X X X X X X X X X
Skills training (classroom) X X X
Soft skills training X X X X X X X
Work adjustment/hardening X X X X X X X X
Work experience/school transition X X X X X X X
EMPLOYMENT SERVICES
Career and Resource Center X
Group supported employment X
Individual supported employment X X X X X X X
Job coaching and retention services X X X X X X X X X
Job placement services X X X X X X X X X X
Job search assistance X X X X X X X X X
Next Generation Zone X
Vocational counseling X X X X X X X
SPECIALIZED PROGRAMS/FAMILY SERVICES
Basic Food Employment and Training (BFET) X X
Community Inclusion Services X
Foundational Community Supports (FCS) X
Google IT Support Professional Certificate X
Housing and Essential Needs (HEN) X
Independent Living Services X X X X X
Representative Payee Services X X X X
Senior Community Service Employment Program
X X X X X
(SCSEP) (Services available in north Idaho.)
Supportive Services for Veteran Families (SSVF)
(Services available in the following counties: Spokane,
X X X X X
Stevens, Lincoln, Ferry, Pend Oreille, Whitman, Kootenai,
Shoshone, Benewah, Boundary, Bonner, and Latah.)
EQUAL HOUSING
OPPORTUNITY
Goodwill Industries of the Inland Northwest is a 501(c)3 nonprofit organization.
Goodwill Industries of the Inland Northwest helps people build independence within the communities we serve.
130 East Third Ave. Spokane, WA 99202 | (509) 838-4246 | Fax (509) 444-4371 | Telecommunications Relay 711 | DiscoverGoodwill.orgYou can also read
