SERVICE GUIDE 2019 DHL EXPRESS - QATAR
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DHL EXPRESS
SERVICE GUIDE 2019
QATAR
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The International Specialists Services How to Ship with DHL Express Shipping Tools
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DHL Service Guide 2019: Qatar 2 50 YEARS OF DELIVERING FOR OUR CUSTOMERS An ambitious BEGINNING In 2019, DHL reaches a milestone we are incredibly proud of: 50 years of delivering for our customers. We started our journey in the same year as another famous event – the 1969 moon landings. And in the same pioneering spirit we started small but with the world in our sights. After 50 years, we are proud of our 120,000 Certified International Specialists and leading infrastructure spread over more than 220 countries and territories worldwide – these allow us to truly be the most global service provider for our customers. We bring you expertise combined with passion, a can-do attitude and a desire for speed. It’s all thanks to our CUSTOMERS You place your shipments in our hands, and in so doing you put your trust in us. Every time. In fact, 160 million times each year. We THANK you and we celebrate YOUR TRUST over the past 50 years. An ambitious FUTURE A company that has always been on the move, DHL Express is embracing the future. We are committed to remaining at the forefront of an evolving world – from leading the way on e-commerce, to our GoGreen commitment, to deploying the latest technologies to get things First Time Right and enabling trade in new markets. Cherishing our pioneering spirit, we look forward with our customers to the next 50 years – to 2069 and beyond! Join us on this journey – the best is yet to come! John Pearson CEO, DHL Express
DHL Service Guide 2019: Qatar 3
THE INTERNATIONAL
SPECIALISTS
The International Specialists Services How to Ship with DHL Express Shipping Tools
DHL Express is the global market leader and specialist in Through our Certified International Specialist Program we
international shipping and courier delivery services. We provide all DHL Express employees with the specialized
have been building and continuously improving our service knowledge they need to do their job competently and
for 50 years. Key to our success is the strength of our global confidently – and that’s good news for both employees and
network, spanning more than 220 countries and territories, customers. As Certified International Specialists you can rely
in which some 120,000 employees provide services to more on DHL Express as the experts in international express.
than 2.5 million customers.
This guide enables you to find out how DHL Express can help
What really sets us apart is the international shipping you with your international shipping needs, and to see what
expertise of our people. Their knowledge, coupled with best fits your needs from our wide range of products and
their passion and ‘can-do’ attitude, delivers a truly world- services. Should you have any questions, please get in touch
class service and ensures that your shipments get to their with your DHL Account Manager or visit us at dhl.com.qa.
destination securely and as quickly as possible.
DHL Service Guide 2019: Qatar 4
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools
Export Services Import Services E-commerce Optional Services Surcharges Customs Services
All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers Our premium time-definite service offers a delivery before
an end of business day delivery service around the world for 9:00 (10:30 to the USA) on lanes that guarantee either a
pieces up to 70kg and shipments up to 1,000kg. next or second business day delivery. DHL Express 9:00 is
offered to the majority of business centers in Europe, the
We deliver reliably and quickly to more global destinations Middle East, Africa, Asia and the Americas. DHL Express 9:00
across a single integrated network than any other express features a money-back guarantee and is suitable for pieces
delivery company. up to 30kg and shipments up to 300kg.
DHL Express 12:00
With DHL Express 12:00 you will receive your shipments
before 12 noon on the next possible business day. DHL
Express 12:00 offers a money-back guarantee and allows for
heavier pieces up to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express DHL Express 9:00
DHL Express 12:00
Worldwide (10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00 (10:30
Service description the next possible on the next possible to the USA) on the next
business day business day possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered 232 146 92
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment - 10 10
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see dhl.com.qa/en/express for details.
†
A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of
damaging equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the
shipper. These network restrictions are subject to change with 30 days’ notice.
DHL Service Guide 2019: Qatar 5
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools
Export Services Import Services E-commerce Optional Services Surcharges Customs Services
IMPORT SERVICES
With our DHL Express Worldwide Import product, you can If you need a faster delivery, our DHL Express 12:00 and DHL
import shipments from over 200 countries and territories Express 9:00 services are available for import as well. You can
in the world. This is more than any other express delivery order an import from another country, to be delivered to
company can offer. What’s more, customers in, say, the USA can your country or any other destination, by using our dedicated
order an import from China not just to the USA, but to other electronic shipping solution for imports. You will have one
destinations as well. We call this a third country shipment. account number, one invoice in a single currency and a fixed
price that means you know exactly what you will pay.
There is no need for local brokers or forwarders to get
involved in any part of the process. You are in full control,
and able to manage all aspects of your imports in a very
simple way.
DHL Service Guide 2019: Qatar 6
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools
Export Services Import Services E-commerce Optional Services Surcharges Customs Services
POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
International e-commerce
The explosion in online shopping extends across borders, with
international purchases set to increase threefold by 2020. DHL On Demand Delivery
supports our customers’ international growth with: DHL’s On Demand Delivery tool keeps receivers
informed of shipment progress, allowing them to
n Global reach reschedule, reroute, release or conveniently collect
n Express options from a DHL Service Point. It is an innovative, easy-to-
n Duties and taxes paid options and customs expertise use, mobile-friendly service, especially for private or
n Late pick ups residential deliveries.
n Easy returns solutions
Designed to enhance the online shopper’s
Fast, flexible and easy experience, especially for private or residential
Consumers expect everything ‘on demand’ – anytime, deliveries, the service is available globally, meaning
anywhere. DHL shipping options give customers a distinct consistent service standards and a harmonized user
competitive edge: over 90% of online consumers look at the experience.
available delivery options before going to the checkout,
and their decision is influenced by delivery speed, flexibility
and ease.
Discover and grow
Visit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers
such as ‘The 21st Century Spice Trade’, customer and trend
research and market intelligence tools can enable you to
better understand your customers and shipping requirements
to take the next step in your e-commerce journey.
Our customers go global with ease and speed, maximizing the
enormous potential of international e-commerce.
DHL Service Guide 2019: Qatar 7
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools
Export Services Import Services E-commerce Optional Services Surcharges Customs Services
OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from
non-standard deliveries and billing options to climate neutral
shipping. You have the flexibility to choose the best service
for your needs with our express delivery services worldwide.
Duties and Taxes Paid
DHL Express can arrange for the shipper or a third party to be
billed for any duties and taxes payable at destination, rather
than the receiver of the shipment being billed. Charges apply
whenever the shipper requests that duties, taxes or other
regulatory fees be paid outside of the destination country.
Dedicated Pickup
If your business needs a dedicated vehicle to collect unusual
shipments or a pickup outside normal business hours, we can Direct Signature
arrange this for you. If you are sending sensitive documents or high value
contents you can request DHL to obtain a direct signature
Shipment Preparation from the consignee or a representative at the delivery
This is a convenient, fast and reliable service for seasonal address. DHL will ensure your shipment is not re-directed, or
or irregular shipments that require extra resources for their delivered at an alternative address.
preparation. DHL manages the entire process of waybill
preparation, content selection, labelling and packaging, Importer of Record (IOR)
then sends the shipments to the designated international This service allows the shipper to send a dutiable shipment to
business addresses. the receiver, with the duties and taxes invoiced to a third party
at destination acting as the nominated Importer of Record
Weekend Delivery/Collection (IOR). The customs invoice must indicate the importer’s billing
We offer Friday delivery and collection services from and to details in addition to the receiver’s shipping address.
key cities. To check availability, please contact our Customer
Service team on +974 44587888. GoGreen Climate Neutral View charges
This service is for customers who need a
Shipment Insurance reliable method to calculate their annual
We recommend this comprehensive protection for your carbon emissions at a shipment level and
valuable or personal shipments, giving you peace of mind in subsequently offset these emissions through approved
the unlikely event of physical damage or loss. environmental programs. The whole process is verified annually
by an independent body accredited by the United Nations.
Extended Liability
If you are sending valuable documents such as passports, DHL can also provide reports for either a high level estimate
visa applications or regulatory certificates you can extend or a detailed carbon footprint. Please contact Customer
the DHL standard liability with this service. It provides Service or your Sales Representative to learn more.
coverage and compensation in the case of loss or damage.
For a full list of optional services, please visit our website at dhl.com.qa/express/optional_services.
DHL Service Guide 2019: Qatar 8
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools
Export Services Import Services E-commerce Optional Services Surcharges Customs Services
SURCHARGES
In order to maintain a consistently high level of service, in Lithium Batteries
specific circumstances DHL Express levies a surcharge for A surcharge may apply per shipment when the handling
exceptional activities, ensuring that these surcharges are fair and transportation of shipments involves Lithium Ion or
for all of our customers. Lithium Metal batteries compliant with the appropriate IATA
Packing Instructions 966, 967, 969 and 970, Section II.
Fuel Surcharge
This variable surcharge is applied to the weight charge of Address Correction
each shipment and any transportation related surcharges. It This fixed surcharge is applied to any shipment that has
is derived from publicly available fuel oil indices that are also an incorrect delivery address at the time of pickup and
shown on the DHL Express website at dhl.com/fuelsurcharge. the delivery cannot be fulfilled after making efforts at
The charge is calibrated every month to the oil price that the destination to determine the correct address. This
was current two months prior to the billing month. The Fuel surcharge applies to international shipments.
Surcharge applies to international shipments.
Data Entry
Remote Area This fixed surcharge applies for each shipment consigned
This surcharge applies when a shipment is collected from with non-electronic, paper based manual waybills. Electronic
or delivered to a location that is distant or difficult to shipping documentation incurs no additional charges.
serve. The Remote Area surcharge applies to international
shipments. Security Charges
Additional surcharges may apply when shipping from or to a
Oversize Piece destination country where DHL is operating at elevated risk
This fixed surcharge applies to every piece, including a due to continuous state of war, civil unrest, or continuous
pallet, that exceeds the scale weight of 70kg or with a single threats from terrorism (Elevated Risk), or when shipping
dimension in excess of 120cm. The Oversize Piece surcharge to a destination country that is subject to trade restrictions
applies to international shipments. imposed by the UN Security Council (Restricted Destination).
Non-Stackable Pallet
This fixed surcharge is applied to every pallet within a
shipment that cannot be stacked, either on request by the
shipper, or because of its shape, content or packaging. This
surcharge applies to international shipments.
Dangerous Goods
This surcharge is applied to any shipment that contains
substances or commodities that are classified as hazardous.
It applies to international shipments.
For a full list of surcharges, please visit our website at dhl.com.qa/surcharges.
DHL Service Guide 2019: Qatar 9
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools
Export Services Import Services E-commerce Optional Services Surcharges Customs Services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with other regulatory requirements are excluded from routine
extensive knowledge and experience of dealing with customs clearance on a consolidated manifest and thus require
topics worldwide. For your peace of mind, we provide a wide clearance under an individual entry form.
range of customs support for standard as well as non-routine
customs-clearance processes. By making sure that clearance is a Bonded Storage
smooth and efficient process, we ensure your shipments arrive Storage charges apply when the shipment cannot be
as quickly as possible, and leave you free to focus on your core released by customs due to inaccurate or missing paperwork.
business. With our online tool (tas.dhl.com) we provide essential Charges take effect three calendar days after the freight
customs information to help you prepare your shipments. arrival date or broker notification, whichever is later. The
charge applies to the duty and taxes payer.
Disbursement
At the receiver’s request, DHL credit or cash is used to fund Bonded Transit
the clearance, duty and tax charges relating to a shipment A bonded shipment occurs when DHL is requested to move
or piece, instead of the receiver using their own bond or non-document foreign-origin goods to a location other than
credit line. The customs process is accelerated, with DHL the regular DHL gateway at destination. Bonded Transit is
making prompt payment of relevant charges while the normally operated within a country or customs union, and is
receiver defers payment until an agreed date. necessary prior to final clearance by the importer or designated
broker. Bonded Transit applies to both export and import
Advance Payment shipments whenever DHL is required to open, manage or report
The service covers any import of a non-document shipment any form of transfer under bond using our own guarantee.
for which DHL has paid or used its customs credit line
advancing customs duties, taxes or regulatory charges on Export Declaration
behalf of those importers with whom DHL has no contract. Applies in countries where an export declaration is required
The charge is based on the credit advanced or guaranteed for shipments containing controlled commodities or
and is subject to a standard minimum. exceeding a certain value threshold or weight. Depending
on origin country, shippers that submit a declaration online
Broker Notification may avoid the local charge.
At the customer’s request, DHL will provide the necessary
paperwork to the customer’s designated broker to perform
the import clearance and resume the delivery to the
final destination once the clearance is completed. DHL
is subsequently not responsible for the timeliness of the
submission to customs or for the release of the shipment.
Formal Clearance
Applied in selected countries, when importing goods with
an aggregated declaration value or weight exceeding the
limits set by destination Customs Authorities, or due to
For a full list of customs services, please visit our website at dhl.com.qa/express/customs_support/customs_services.
DHL Service Guide 2019: Qatar 10
HOW TO SHIP WITH
DHL EXPRESS
The International Specialists Services How to Ship with DHL Express Shipping Tools
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT
Shipment weight Documentation required
If you are sending a large but lightweight shipment, where Waybill
its volumetric weight exceeds its actual weight, the cost of All shipments sent with DHL Express need to have a fully
the shipment is calculated on the space your consignment completed DHL waybill or label securely attached to each
takes up on the aircraft. This is a standard IATA method. To piece. This will enable the successful movement of your
calculate the volumetric weight of your shipment, simply shipment through the DHL network. Each waybill or label is
multiply the length by height by width in centimetres, then individually numbered to allow you to track your shipment
divide the total sum by 5,000. from collection through to delivery. Your shipment may also
need to be accompanied by customs documentation, such
as a commercial or proforma invoice, as well as additional
paperwork depending on the contents and value of the
shipment and the country you are sending to.
Invoice
Height A commercial or proforma invoice is required when sending
non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a
declaration containing all the details of a transaction and
is used by customs authorities to assess if duties or taxes
are payable. A commercial invoice is used when goods are
part of a commercial transaction or intended for resale.
Length
A proforma invoice is used when sending goods of no
Width
commercial value (for example, when sending samples).
DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or
not meeting DHL standards for packing. Refer to our Packing Guide on dhl.com.qa. These network restrictions are subject to
change with 30 days’ notice.DHL Service Guide 2019: Qatar 11
HOW TO SHIP WITH
DHL EXPRESS
The International Specialists Services How to Ship with DHL Express Shipping Tools
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Your invoice will require the following details:
1 Bank details 8 Reason for export
These are the bank details that will be used for the This could be: For Sale; For Repair; After Repair; Gift;
transaction between the seller and buyer. These details are Sample; Personal Use Not For Resale; Replacement;
not required for non-commercial/proforma invoices. Intercompany Transfer; or Personal Effects.
2 Description
Generic or broad descriptions are no longer permitted and
Exporter
Tax ID/VAT No:
Commercial Invoice
are likely to cause delays. Descriptions should include the
Bank details Date:
1
items, how many there are, what they are made of, and
Waybill number:
what they will be used for. For example, describing items Invoice no:
as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs Exporter code:
classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer
Tax ID/VAT No:
3 Commodity code Shipment reference:
This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of
goods code quantity [Currency] value weight manufacture/origin
country to classify the goods to be exported. It assists 2 3
[Currency]
4
clearance and avoids delays.
4 Country of manufacture/origin
Freight:
This relates to the place of manufacture, not the country of Insurance:
export. If items are manufactured in more than one country,
Total declared value/currency: Total net
5
please list the origins. weight/ kg(s)
Total Pieces Total gross
weight/ kg(s)
5 Total declared value Type of export: 6
Incoterms: 7
This is the total value of the transaction for customs
Reason for export: 8
purposes based on the Incoterm selected. The total declared I/We hereby certify that the information contained in this invoice is true and correct and that
the contents of the shipments are as stated above
value should include freight and insurance charges if the
Position in company: Signature:
seller is responsible for these two elements.
Company stamp
6 Type of export
The options are: (1) Permanent; (2) Temporary; and
(3) Repair & Return.
7 Incoterms
Insert the Incoterm that best describes the terms of the
transaction. For example, DAP (Delivered At Place).DHL Service Guide 2019: Qatar 12
HOW TO SHIP WITH
DHL EXPRESS
The International Specialists Services How to Ship with DHL Express Shipping Tools
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely Prohibited and Restricted Goods
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage
by DHL. This list includes items which are prohibited for
Packaging guidelines carriage by any law, regulation or statute of any federal,
n If you are re-using envelopes or boxes, please ensure that state or local government of any country from, to or
old labels and markings are removed through which the items may be carried. For international
n Securely fix the waybill to the shipment. The waybill can carriage there may be additional prohibited items specified
be thought of as the shipment’s airline ticket and it will by the country of destination. DHL may at its sole discretion
delay delivery if it becomes separated from your shipment refuse to carry other items not listed below.
n The barcodes on the waybill are scanned at numerous points n All Samsung Galaxy Note7 and Samsung Note7 devices
during your shipment’s journey. Please ensure the barcode n Bullion (of any precious metal)
is flat and not covered by tape, shrinkwrap or strapping n Cash (legal tender – bank notes, currency notes and coins)
n Place the waybill on the top or side of your shipment n Complete firearms, ammunition, explosives/explosive
and please ensure it does not overlap the corners or devices including inert explosives and test pieces, air guns,
edges of boxes replica and imitation firearms
n Use adequate protective wrapping for fragile or delicate n Human remains or ashes in any form
items and ensure they are packed as far away as possible n Hunting (animal) trophies, animal parts such as ivory
from the corners of boxes and shark’s fin, animal remains or ashes, or animal by-
n To prevent injury to our employees, please pay special products and derived products not intended for human
attention to the packaging of sharp items. There should not consumption, prohibited for movement by the CITES
be any possibility of the contents piercing the packaging Convention and/or local law
n Any individual pieces over 70kg should be placed on a n Illegal goods, such as counterfeit goods and narcotics
pallet. If you are sending a multi-piece shipment, it is not n Live animals (including but not limited to mammals,
necessary to place the individual pieces on a pallet unless reptiles, fish, invertebrates, amphibians, birds, insects,
they exceed 70kg. For example, a shipment comprising larvae and pupae)
four 25kg pieces does not have to be placed on a pallet n Loose lithium metal batteries under IATA PI968 section II
n Loose precious and semi-precious stones (cut or un-cut,
DHL packaging polished or un-polished)
We offer a range of high-quality DHL-branded packaging
items, suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
For more information please refer to the Packing Guide
available on dhl.com.qa/packingguide.DHL Service Guide 2019: Qatar 13
HOW TO SHIP WITH
DHL EXPRESS
The International Specialists Services How to Ship with DHL Express Shipping Tools
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Restricted Items and any goods specified as such under International Air
The following items will NOT be accepted for carriage unless Transport Association regulations (“IATA”), the Agreement
otherwise agreed to by DHL. To obtain such agreement a on Dangerous Goods by Road (“ADR”) or International
business case will need to be conducted by DHL and the Maritime Dangerous Goods (“IMDG”) regulations.
items approved for carriage will be recorded in writing with Applicable to all shipments valued in excess of EUR 500,000
the Customer. n Financial and monetary commodities – examples include
n Air guns, tasers, imitation or replica firearms, firearm but are not limited to activated SIM cards for mobile
parts and replica ammunition (includes rifle butts, trigger phones, blank or activated credit or cash dispenser cards,
mechanisms, screws/bolts etc which are manufactured for blank cheques, event tickets, lottery tickets, money or
the sole purpose of creating a functional firearm) postal orders, pre-paid phone cards, tickets (blank stock),
n Antiques and works of art with a shipment value in excess traveller’s cheques, vouchers/tokens, unused stamps etc.
of EUR 500,000 Applicable to all shipments valued in excess of EUR 500,000
n Banderols/Tax stickers with a shipment value in excess of n Furs
EUR 500,000 n Jewellery and watches and with individual values in excess
n Cannabis for medicinal purposes from bona fide of EUR 5,000. The shipment must not exceed EUR 100,000
pharmaceutical manufacturers with appropriate licences
and where lawful to ship, which must be in tablet or liquid
form, may be carried with an approved business case. The PAYING FOR YOUR SHIPMENT
value of one shipment must not exceed EUR 10,000
n Cigarettes, cigars, tobacco products and electronic You can pay for DHL Express services either with cash, a
cigarettes with a shipment value in excess of EUR 500,000 credit card or by bank transfer. You can open an account
n Commemorative coins and medals with an individual with DHL Express to pay via bank transfer; and all account
value or total shipment value of EUR 2,000 or more are customers receive invoices on a pre-agreed basis. For
restricted for carriage more details, please get in touch with a Customer Service
n Dangerous/hazardous goods including but not limited to Advisor at your local DHL Express office or go to
perfumes, aftershaves, aerosols, flammable substances, dry dhl.com/en/express/shipping/open_account.
ice, biological substances, UN classified dangerous goodsDHL Service Guide 2019: Qatar 14
SHIPPING TOOLS
The International Specialists Services How to Ship with DHL Express Shipping Tools
SHIPPING TOOLS
Making shipping easier
DHL Express offers a choice of electronic tools to suit even
the most demanding requirements. We invest continually
in market-leading technologies to make it easier for you to The all-new MyDHL+ re-imagines the way the
send your shipments around the world. As a result, you have shipping business does business, by combining the
more time to focus on your business. tools and services our customers use most. With
the new mobile friendly and intuitive interface,
Our electronic solutions cover online and offline options, customers can now import, export, schedule a
as well as integrated solutions. In addition, we provide pickup, track shipments and pay bills more quickly
industry-specific solutions tailored for the Life Sciences and than ever – all in one visit, with one password
Technology sectors. More information about our general and zero headaches. MyDHL+ makes it incredibly
capabilities is provided on this page. easy to navigate the complexities of international
shipping. Try it out now at mydhl.com.
dhl.com
Our website provides a comprehensive guide to DHL Express
shipping services, as well as transport news, service updates
and contact details. To make doing business with us even
easier, the site features interactive tools that include online
booking, tracking and a volumetric weight calculator.
Easyship
This is an offline advanced shipment management tool for
any organization with large shipping volumes or regular
scheduled deliveries. DHL Easyship can handle the needs of
multinational supply chains or any business with a central
shipping function. It is a Windows-based system, which is easy
to use yet very powerful – enabling you to handle everything
from regular mailshots to multi-stage shipping processes. Customer shipping integration
Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
warehouse or customer service application. This provides global
shipment tracking while making it faster and easier to access
information about transit times, rates and courier bookings.
Specific solutions
DHL offers additional capabilities for businesses requiring more
specialized solutions – for example, its Medical Express and
Collect & Return services. For more information, please contact
your DHL Account Manager or local Customer Service team.SERVICE CENTER ADDRESSES AND PHONE NUMBERS
DHL Express Service Point - Salwa Road DHL Express Service Point - Airport Road DHL Express Service Point - Industrial
Saturday-Thursday [8:00 to 00:00] Saturday-Thursday [7:30 to 22:00] Area
Friday [9:00 to 11:00 & 12:30 to 18:00] Friday [8:00 to 11:00 & 15:00 to 20:00] Saturday-Thursday [8:00 to 17:00]
+974 44587840 +974 44587842 Friday - Closed
+974 44587844
DHL Express Service Point - Barwa DHL Express Service Point - C-Ring Road DHL Express Service Point - Landmark
Saturday-Thursday [8:00 to 20:00] Office Saturday-Wednesday [9:00 to 22:00]
Friday - Closed Saturday-Thursday [7:30 to 17:00] Thursday [9:00 to 11:00]
+974 44335280 Friday & Saturday - Closed Friday [9:00 to 11:30 & 13:30 to 23:00]
+974 40391912 +974 44128352
DHL Express Service Point - Villaggio DHL Express Service Point - City Center DHL Express Service Point - Mall Of Qatar
Saturday-Thursday [10:00 to 22:00] Office Saturday-Wednesday [10:00 to 22:00]
Friday [13:00 to 22:00] Saturday-Thursday [10:00 to 22:00] Thursday [10:00 to 23:00]
+974 44144912 Friday [13:00 to 22:00] Friday [10:00 to 11:30 & 13:00 to 00:00]
+974 44322440 +974 44939157
DHL Express Service Point - Al Khor DHL Express Service Point - Mesaieed DHL Express Service Point - Al Nasr
Saturday-Thursday [10:00 to 22:00] Sunday-Thursday [8:30 to 17:30] Saturday-Thursday [8:00 to 22:00]
Friday [13:00 to 22:00] Friday & Saturday - Closed Friday [14:00 to 22:00]
+974 44763733 +974 40178930 +974 44938072
DHL Express Service Point - Al Wakra
Saturday-Thursday [08:30 to 18:00]
Friday [14:00 to 20:00]
+974 44168148
DHL Express Head Office: Qatar
DHL Express
Salwa Road
P.O. Box 9520
Doha
For contact details of the DHL Express office nearest to you,
please visit our website at dhl.com.qa
or call the customer service hotline on +974 44587888
Valid: 1st January 2019You can also read
