Supporting young patients - stepping up - Basildon and Thurrock University Hospitals
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
stepping up
The monthly newsletter for Basildon and Thurrock University Hospitals - Issue 58 - March 2018
Supporting young
patients
Inside:
Staff awards 2
Songs of Praise on location at the trust 3
Rheumatology patients event 3
Earn while you learn
with an apprenticeship 4
New service for young
orthopaedic patients 5
Overseas patients – new charging
regulations 6
Car park registration update 6
Working life 7
News in brief 8
Welcome
Many of you will already have heard that Clare thank Clare for all her hard work and wish her all
Culpin, managing director, has announced the very best for the future.
she will be leaving the trust at the end of
There is still time to give your views on
June.
the proposals on the future of health and
Clare has steered the trust decisively care services in mid and south Essex. The
though a number of challenges and consultation period has been extended by two
been a fundamental part of the joint weeks and will now close on 23 March. You will
executive group (JEG) in leading find full details on the Hub. As well as working
major organisational change. in the local NHS, many of you are also patients
and service users, so if you haven’t already
I have started the process to
done so, please do give your feedback
recruit a new managing director
and I will keep you posted.
On behalf of the Basildon team
and the JEG, I would like to Clare Panniker Chief executive
Safe, caring, excellent … latest staff awards
The portering and security team were nominated and managed to gain their trust. After some time, the
by Carolyn Lewis, estates and facilities site patient agreed to go to the emergency department for
manager, for a staff award under the trust value of care and treatment.
safe.
Maria Hall, a nurse in the gynaecology emergency
An unlocked and awkwardly parked car in the multi- unit (GEU), won a staff award for her excellent
storey car park raised suspicions that it may have work.
been abandoned. However, instead of issuing a
Maria’s
warning notice, the security team did some detective
colleagues say
work. After contacting the police and DVLA, a check
she is always
of hospital records found the car belonged to a
supportive and
patient who had been admitted unexpectedly. With
willing to help with
the patient’s permission, the team moved the car to a
patient care.
parking space and reassured them they had one less
thing to worry about during their hospital stay. She qualified as
a nurse only a
A member
year ago, and is
the security
already showing
team was also
signs of being a
nominated by
brilliant nurse with
Carolyn for
sound leadership
an individual
qualities. Her
award for
outstanding
demonstrating
organisational skills help to run the unit efficiently, and
the value of
reduce waiting times for patients.
caring.
Samantha Lewis said: “Patients are always
The member
complimenting the care they receive from Maria. She
of staff (who
is friendly and approachable, and the doctors enjoy
wishes to remain
working with her.”
anonymous) was
commended for his compassion and calm when he Dr Sri Nishaharam added: “She is a joy to work with
went to the aid of a distressed patient threatening and I can’t think of anyone else more hard working –
to jump from the multi-storey car park. He chatted Maria has a calming manner and brings inspiration to
with the person, offering the occasional cigarette the team.”
Cover photo: l-r Elly Martin; senior paediatric therapy assistant; Grace Willbourne, patient;
Alice Farrell, physiotherapist; Catherine Spearing, Grace’s mum. See story, page 5.
2
Songs of praise for maternity team
Our maternity department was visited by BBC’s Songs of Praise
during January to film a Mothering Sunday special.
Opera singer Katherine Jenkins came along to interview several
mums and their newborn babies, plus two of our midwives, Joanne
Hoare, diabetes specialist midwife and Debbie Olajugbagbe,
bereavement specialist midwife.
Both Jo and Debbie spoke about the privilege of being present at the
birth of a baby and sharing such a special moment, and how their
Christian faith helps them in every situation.
The programme airs on Sunday 11 March on BBC One.
Rheumatology team makes extra time for patients
People living with rheumatoid
arthritis had the opportunity to
pick the brains of the expert staff
who care for them.
Rheumatoid arthritis is a painful
condition caused by the immune
system attacking the tissue that
surrounds the joints in the body. If
the condition is not treated quickly, it
can lead to joint damage.
To emphasise the friendly and
informal theme, the event was
called ‘Rheum Mates’, and gave
patients time to meet each other, L-r: Pat Eveson, rheumatology nurse specialist; Dr Anurag
hear talks on treatments for their Bharadwaj, consultant rheumatologist; patient Janet Benton with
condition and ask senior doctors and husband Graham; Dr Shilpa Selvan, consultant rheumatologist
nurses questions.
Dr Shilpa Selvan, consultant rheumatologist diagnosed with rheumatoid arthritis in her early
and Pat Eveson, rheumatology nurse specialist, 40s and her mobility became so impaired that
organised the event. Pat said: “We always try to she had to use a wheelchair. Ten years ago she
give all our patients enough time when they come for began taking biologic medication which has made
appointments to raise any concerns or ask questions. a huge improvement to her quality of life. She does
But we’ve all had the experience of going to the experience some discomfort and pain sometimes, but
doctor and then remembering afterwards something is able to walk and has a very positive attitude on life.
we wanted to ask. She said: “I love cooking but I know that if I roll pastry
“This event was designed to give our patients a the next day I will be hurting. You just have to get on
relaxed setting where they could share experiences with life though and I am so much better than before
and chat informally to clinical staff, as well as being – I never need to use a wheelchair now.”
reminded of the services we provide.” Janet’s medication is given by tablet and injection,
There are two main groups of long term medication which she manages with the help of her husband.
for rheumatoid arthritis – disease modifying anti She attends Basildon Hospital every three months for
rheumatic drugs (DMARDs) and biologic treatments. blood tests and examination.
These are a newer treatment which may be given to She added: “The care here is absolutely perfect. I
patients in addition to DMARDs, if the patient meets don’t know what I would have done without them. And
certain clinical criteria. this event has been really useful – I thought I knew
Janet Benton, aged 71, came along to the Rheum a lot but I have learned things and I would definitely
Mates event with her husband Graham. She was come again.”
3
National Apprenticeship week
When Eleanor Evans was studying for a business “It gave me a really good understanding of what goes
diploma at college she found she had a good on in a hospital, how money is spent and how the
head for numbers. That made the prospect of finance team is relevant to caring for patients.
earning while she learned with an
“The finance team has been so friendly and
apprenticeship, instead of building
supportive. Everything I’ve learned here has helped
up a student debt, all the
Career and
talent with my exams.”
evelopmen
t more appealing.
d
Career
an
develo d talent She applied for an National Apprenticeship Week 5-9 March.
pment apprenticeship in the finance
department, where she On Thursday 8 March, 11am – 2pm,
achieved a level 2 qualification representatives from Anglia Ruskin
‘People he to
support yo -
re
u in Association of Account University, University of Essex, Intraining
do yo ur be
it’s not just
st
ng Technicians (AAT) accounting. and Lifetime training will be on a stand
about getti
I’ve bu
ilt on m everythi
ng outside the main restaurant in Basildon
Eleanor said: “For me, it’s a
Busines y done’
Hospital to promote apprenticeship
s Diplo
BTUH an maSon atny Kirsopp
d now Finance apprentice l 2)
I canT accounting leve
much better option than going
progre
ss to Le
opportunities.
(AA
and 4 of vel 3
Co ntact us my AT
qualificacareeraA eht.nhs.uk
ndtalent@m
Mid-Essex:
ne
Souxt
thero
tion in alent@southend.nhs.uk
lecare
nd: erandtmy
inera alent@btuh
.nhs.uk to uni; learning on the job means
There are a range of apprenticeships on
Ele an n: care th e
ndt N HS.
Basildo
or Evan
you develop your skills while
Finance s
appren ces NHS Trust
Hospital Servi
(AAT ac tic Mid Essex dation Trust
countin e end University Hospital NHS Foun
offer at the trust to support career and talent
n Trust
gSouth
level 2) rsity Hospitals NHS Foundatio
building up work experience. And
Thurrock Unive
Contact Basildon and
us
development of staff of all ages and all levels
Mid-Ess
ex: care
I’m not in debt!
Southe erandt
nd: care alent@m
Basildo erandt eht.nhs
n: care alent@s .uk
in clinical and non-clinical areas.
erandt outhen
alent@b d.nhs.u
tuh.nh k
s.uk
Basildo
n and Thu
“My manager in the finance team
Southe
nd Unive
Mid Ess
ex Hospi
rsity Ho tal Servic
For information about apprenticeships,
rrock Un spital NH es NHS
iversity S Founda Trust
Hospitals
arranged for me to spend the first
NHS Fou tion Tru
st
ndatio
n Trust
weeks doing different jobs around contact Rachel Gray, vocational and
the hospital – I helped the porters workforce redesign lead.
for a week, spent time with the purchasing and Tel: 01268 394684 rachel.gray@btuh.nhs.uk
procurement team, and had clinical staff practising
their plastering skills on me.
#letsmakeitcount #letsmakeitcount #letsmakeitcount #letsmakeitcount
Hospital@home One-stop cancer clinics e-obs Chelmer Ward
Getting a patient home Pulling our services together Electronic observation How good teamwork and
can transform their gives patients quicker, more (e-obs) has led to better a bit of fun keeps a ward
recovery pathway for the effective care - and makes more documentation and running smoothly.
better and takes pressure efficient use of staff time improved patient safety
off hospital ward beds Watch the Hub video
Watch the Hub video
Watch the Hub video Watch the Hub video
Staff on Chelmer ward benefit
from a strong emphasis on
teamworking, making sure
that there are career
The one stop new diagnosis cancer development opportunities -
clinic was set up so that patients and leaving a little space for
Hospital@home lets could be seen quickly and referred e-obs continues to roll out across
some informal activity.
patients continue hospital for treatment as soon as they the hospital, removing the need for
care in the comfort and received a diagnosis. The service bedside folders and leading to
security of their home, combined multiple sites into one improvements in patient safety
where they often feel highly responsive unit.
safer and healthier.
Clinical nurse specialists
Sam Neville,
Augusta Aikhionbare
Hospital@home clinical infomatics
and Petra Orebanwo Cherylyn Castillo,
nurses Natalie Cook lead nurse
and Linda Large Liz Shaughnessy and
Samantha Oreton
Patient Planned Quality Valued
flow care and safety staff
Let’s make it count
As we head towards a future where our trust looks quite different than it does today, there is no better
time for us to remind ourselves what we do well.
There are staff and services across the trust who make the best use of their skills, expertise and resources
every day, ensuring their actions count towards providing the best possible treatment and care for our patients.
Our Let’s make it count campaign is shining a spotlight on just a small number of these, with staff describing
the work they do and recent improvements that have really made a difference to patients.
You will find their videos and further information on the Hub, and on posters appearing around our hospitals.
We know there are many more examples of great teams and fantastic work we could have featured. It is down
to all of us who work at the trust to ensure that everything we do works towards improving the quality of care
we deliver – let’s make it count.
4
Therapists help make a smooth operation for children
A new service for Grace was three I noticed
children about to have she was walking with her
orthopaedic operations toes turned in. She is
is helping to reassure autistic and hypermobility
them and their parents, can be associated with
and to reduce their autism. We were referred
length of stay. to Mr Sean Symons,
orthopaedic surgeon, at
The pre-op therapies
Basildon Hospital – he
assessment clinic was
said because her bones
the idea of Elly Martin
were still forming it was too
(pictured), senior paediatric
early to say what treatment
therapy assistant, who
might be needed, and that
noticed that children
he would watch and wait.”
who were seen by
therapists before their Last year, Grace was
operations responded diagnosed with femoral
better to therapy anteversion, and Mr
afterwards, because the Symons recommended
physiotherapists and an operation, which would
occupational therapists involve breaking her bones
were familiar to them. and straightening them.
Elly said: “I also thought we Catherine said: “I was
could get them back home very shocked but I did not
quicker if we assessed want to show my emotions
what equipment they would because I knew it would
need after their operation, upset her. After we were
and arrange for them to given a day, I had a call
have it straight away. from Elly, saying ‘we are
here to help.’ She told me
“If needed, we visit children at home, to see where
to call her if I had any concerns - I had so many
the steps and stairs are, and where the toilet is. This
questions and you don’t always think what to ask at
helps us identify what non weight bearing patients
your appointments.”
might need, for example, a temporary commode. We
can also get them practising moving round their home Elly said: “I explained my role and how we would
on crutches or a frame.” support Grace. We arranged for the learning
disabilities nurse to attend the pre-op assessment
If the patient attends school or college the therapists
and we visited the family at home. We knew Grace
will gather information such as - can the young
would be able to weight bear but because of her
person stay on one level, is there a toilet near their
conditions it was best to act as if she could not,
class, would they need a helper to carry their bags?
because any pain would distress her. She needed a
Elly obtained permission to access EPR so she can ‘banana board’ to transfer her from bed to wheelchair
see when young patients are coming for their pre-op – Catherine had bought a camp bed for downstairs
assessments in children’s outpatients and ensure that but it was too low so she slept on the sofa. Access in
the therapists attend too. and out of the house had steps, so we got Catherine
The service was launched last May and has to practice using the wheelchair safely.”
reduced length of stay for many patients because The operation went well; Grace comes to hospital
their discharge is not delayed by waits for essential once a week for rehab and is making very good
equipment. Ordering equipment in advance is also progress walking on a frame.
making a financial saving.
Catherine said: “I have told Elly she has been a
One young patient who has benefited from the new real godsend. Because everyone was introduced to
service is Grace Willbourne. Grace, aged 7, has had Grace and she saw people in her home it has been
surgery for femoral anteversion – inward twisting of a lot less upsetting for her – she usually dislikes any
the thigh bone. change or being touched but she has been fine with
Her mum, Catherine Spearing, explained: “When it. The care has been fantastic.”
5
Accolades for midwives
Midwives who led the creation of two innovative Jennie Ponting, head of midwifery, said: “Our
services for pregnant women at Basildon Hospital midwives and teams involved in setting up these
were honoured with a national award and awards ground-breaking services are incredibly busy, but
shortlistings. they are constantly striving to make our services for
pregnant women even better. This recognition is a
Rebecca Tranter set up Maternity Direct Plus in
well-deserved accolade for their hard work and I am
November 2015 to provide prompt and personal
incredibly proud of them.”
responses from midwives to women who have non-
urgent queries about their pregnancy. The project has
been such a success that Rebecca won the British
Journal of Midwifery (BJM) 2018 Practice Awards for
‘use of technology in midwifery’.
Maternity Direct Plus is on Facebook and midwives
respond to messages between 7am to 9pm every day
of the week, except bank holidays, from women in the
Basildon and Thurrock area.
Maternity services also won praise from the Maternity
and Midwifery Forum, a professional development
organisation. Rebecca Tranter and fellow midwife Rebecca receives her award from BJM
Joanne Hoare were finalists in the 2018 innovation
award category.
Rebecca was shortlisted for establishing Maternity
Direct Plus, and Joanne Hoare for her work in
launching a support and information service for
pregnant women with diabetes.
Educating Gestational Diabetes sessions (EGGS)
were launched in April 2016. Feedback from women
attending is very positive, with 97% saying they
understand how to monitor their blood sugar and
eat healthily, and that they feel more confident about
managing their diabetes. Joanne Hoare
Changes to car New rules for treating
park registration patients from overseas
Under the trust’s new car Changes have been made to the free treatment, if asked.
parking policy, staff can rules concerning NHS treatment
It’s therefore important that all staff
register only one vehicle. for overseas patients – i.e. those
are aware of the regulations, and
From Thursday 1 March 2018, who are not ‘ordinarily resident’
what they need to do to ensure that
the second entry for staff who in the UK.
our trust receives the right income
had registered two vehicles As an NHS trust we are under a for the care and treatment we
has been deactivated. legal requirement to ensure that provide.
It is possible to register a the patients we treat without charge
See the Hub /workspaces/
temporary vehicle, such as a are entitled to this. Unless the
service development (or search
courtesy car, for the days you treatment is urgent, we must not
‘overseas patients’) for detailed
are using it. provide treatment to a chargeable
guidance. If you have any queries,
overseas visitor until the estimated
Please refer to the Hub, under contact Kerry Mawhood, service
cost of full treatment has been
workspaces/car parking/car development support officer on ext.
prepaid, or the patient has shown
park registration for full details. 3304, Helen Key, senior contracts
that they are entitled to NHS care.
manager on ext. 1367 or finance
In turn, patients have a duty to
ext. 8951.
provide evidence of entitlement to
6
working life
Angela Martinez
Angela Martinez is a pre-registration
nurse on Marjory Warren ward. She
comes from Murcia in Spain and
has been here for just over a year.
I had never been to England The patients are so nice too. Hospitals here are different to
before I came to Basildon – I They want to know where I am Spain in many ways – in Spain
was a bit afraid but I was also from and most of them don’t relatives can and are really
curious and I knew that I wanted know where Murcia is, but when expected to stay all the time
to change my life and improve I tell them it’s near Alicante many with the patient. They will sleep
my skills and knowledge as a of them know it. beside them in a chair in shifts
nurse. Sometimes I have days and feed and wash them. When
My boyfriend is here with me.
when I feel homesick but I’m not I came here it was a big surprise
Two weeks after I left he said
ready to go back to my old life. I could not see any relatives
‘I’m booking a flight’. He works
until visiting time. In one way it
I had done nursing practice as a primary school teacher in
is good for relatives to be there
in surgery and paediatrics. In London. I love going to London
but in Spanish hospitals they are
Murcia I was working as a nurse – before Christmas some of my
always going to the nurses with
but not in a permanent position family came to visit with my two
their worries and that can be
because there was a lot of little cousins; we went to Winter
difficult for the staff to get all their
competition for jobs. One of my Wonderland and they loved it.
work done.
friends was working in England And for a taste of Spain I like
and she gave me details of her Iberica restaurants. When my What makes me happy is
agency. I had an interview over mum and dad came to stay they seeing patients happy. If I have
Skype and was very pleased were surprised there were no enough time to do everything for
when I passed it. restaurants on the street and them and they are fine that’s a
how empty they are after 10pm, good feeling. Sometimes they
I am so happy I am working
but it’s because in Spain we are so thankful and they tell
here; I don’t want to go
have the right weather to eat their relatives ‘this girl has been
anywhere else. All the staff
outside and we like to eat late. looking after me.’ The wife of one
are so nice and kind. They are
patient gave me a handkerchief
always trying to help you - they I want to be a good carer to
and she had sewed my name on
are amazing. If I ever ask my the old people, especially if
it, saying ‘thank you Angela.’ This
manager for help she always they have dementia. I taught one
kind of thing makes me say my
gives it. I am working alongside patient to sing in Spanish. My
work is worth it - I am in love with
a Band 5 and learning a lot, and grandma lived with us before she
nursing.
I really want to do more training. died. In Spain more old people
There are four Spanish nurses do live with their family but it is
on Marjory Warren and one of more difficult for that to happen
them was my teacher at Murcia now that more women work.
University.
7
news in brief
Lifestyle advice From Orsett ward with love
with experts Staff on Orsett ward showed their love for their patients on
Valentine’s Day, with a fundraiser. The money will be used to buy
Anyone who wants to learn items for the patients and relatives room.
more about making healthier life
choices can get support with a
staff health and wellbeing check.
On Thursday 29 March, Provide will
be on site between 8am and 4pm
to give staff members a 25 minute
health MOT, including blood pressure
and BMI check.
They will offer advice on activity
levels, healthy eating, alcohol,
stop smoking support and stress
awareness.
To book an appointment, email
louisa.chance@btuh.nhs.uk or
call ext 1228.
Feed the ward
Staff on Chelmer ward celebrated their cultural diversity, and their hearty appetites, with an
International Food Week. They brought in dishes to share every day, including tasty specials from England,
India, Jamaica and the Philippines.
Tell us your news
If you have a news story, or an idea for an article for a future issue of Stepping up,
please contact the communications department on ext 2994, or email communications@btuh.nhs.uk
You can also read
