Sustaining high performance to transform our business - Wanda Britton Head of Enterprise Change
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Sustaining high performance to transform our business Riding a new wave of work & performance management Wanda Britton Head of Enterprise Change
Australia’s
Super Fund
of the Year
2017
For ratings and awards information, visit sunsuper.com.au/ratingsagencies
Profit for members Investments
No dividends to that work
shareholders
To grow your
super
Our focus is
our members
Recognised Flexible
services protection
Helping Australians Insuring your
fulfil their dreams income & family
Our vision and strategy The vision Our strategy approach • To be Australia’s fastest growing top 10 • Sustain a high performance culture superannuation fund; • Drive Omni-channel growth • Together we deliver market leading • Protect the franchise results; • Deliver FS2020 Operating Model • Loved by our customers, respected in our • Provide world class investment industry & celebrated by our employees capability as a great place to work.
Definition of a HPO
“A High Performance Organization achieves
financial and non-financial results that are
exceedingly better than those of its peer
group over a period of time, by focusing in a
disciplined way on that which really matters
to the organization.”
Source: André de Waal – HPO Centre
Getting the right balance
Clarity
Purpose, Vision, Values, Barriers, Impacts,
Metrics, Strengths, Real, Simple, Plain
Climate Competence
Change, Communication, What is rewarded & Behaviours, Attitudes, Skills,
encouraged, Tools, Resources, Culture and Structure Knowledge, Rewards
Our values • Developed with our employees • Believed by us all • Central to everything we do
Our Values
Our Attributes
Our Mindset
Our leadership
Leadership and Trust Index
85% of Employees believe Sunsuper is a Great Place to Work®
Leadership Index Trust Index
82 82
77 77
72 72
67 67
62 62
2015 Full 2015 Pulse 2016 Full 2016 Pulse 2017 Full 2015 Full 2016 Full 2017 Full
Source: June 2017 Great Place to Work – Insights ReportRemember why we went on this journey… The vision Our strategy approach • To be Australia’s fastest growing top 10 • Sustain a high performance culture superannuation fund; • Drive Omni-channel growth • Together we deliver market leading • Protect the franchise results; • Deliver FS2020 Operating Model • Loved by our customers, respected in our • Provide world class investment industry & celebrated by our employees capability as a great place to work.
Our vision for FS2020
"In 2020, everything we do will be about creating
the best member experience
by making the hard things easy and by helping our members before
they know they need it.“The FS2020 program
Tasked to deliver the business and technology change that will help transform
the way we operate – to make Sunsuper 2020 ready.
The FS2020 Program will change the way we work to:
Strengthen Transform Share
customer our services data more easily and
engagement, for new and enable our systems
acquisition and existing to work together
retention members
It’s importance reflects our significant investment… $93m (above BAU) over 5 years.FS2020 - already achieving!
Digital by
CAIT Design
MEMEBER
Some changes are obvious…
CRM &
OCCC Workflow
STAFF
THE SURFACE MDM ESLR Digital Fraud SITAM
BENEATH
Prevention
Others provide essential information
and services that are behind-the-
scenes…Digital by Design (DBD) Project
Our first A new Supporting
Mobile App public website digital enablement
Early success Our achievements Key outcomes
Top 10 in Finance Services apps 1.5 million sessions+ New secure
rating on Apple technology platform used
30% pages per session,
to support future digital
rating on Android 25% in bounce rate. development
25,000+ downloads A record number of online joins
128,000+ sessions (23% increase in June 2017 vs 2016)“ When you work for
Sunsuper, every day is
another opportunity to
inspire and empower
“
Australians to fulfil their
retirement dreams—we
think that’s pretty special.Attract & retain. Are you ready for the future? Joshua van Gestel National Manager, Education Sunsuper Masterclass session 11:00am – 11:45am Thursday 23rd Lagoon Rm
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