The Future of Airports - A customer-centric experience - Arcadis
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
The Future of Airports A customer-centric experience
Contents 03 – Introduction 04 – Airports aren’t islands 06 – Customer champions count 08 – Mobility matters 10 – Customer-centric design 12 – Serious about sustainability 14 – Mildura Regional Airport Master Plan 16 – Tyabb Airfield Precinct Plan 18 – Making it happen
The case for customer-centric airports
The world has never been so accessible. The invention of flight has turned into
one of humankind’s greatest enablers - connecting people, communities and
companies - and opened up the world to those that can afford the price of a
simple plane ticket.
In 2018, airlines alone created This white paper explores how
around $821bn of revenue on airport owners and operators
46.1m flights, according to ITAT, can balance the competing
and ATAG estimates that the needs of preparing for the future
total aviation industry employs while catering for the customer
over 65m people with a global expectations of today.
economic impact of around
$2.7trillion from its many We examine the industry through
associated services. the lens of five major trends:
• Enabling the airport city:
These economic benefits don’t although airports have positively
come without costs, however. The enabled globalization, they can
highly competitive nature of the only survive and thrive if they
airline industry and the continued have the support of their local
pressure on airport infrastructure community;
both new and old means that
airport operators are facing • Championing the customer: by
Nick Hutchinson unprecedented challenges. embracing the opportunities
Global Leader - Airport Solutions of digitization, passenger pain
To meet the expected growth points and frustrations can be
forecasts (a potential doubling of alleviated and even eliminated;
demand within the next 20 years) • Embracing the challenge of
airport operators need to deliver mobility: by integrating airports
their infrastructure upgrade with as many different modes
and expansion programmes of transport as possible, and
as efficiently as possible – and embracing the efficiency
manage their existing assets more opportunities of autonomous
effectively – against a backdrop of vehicles, airports can
falling retail revenue, downward revolutionize how passengers
pressure on fees earned through get to airports, how they travel
airlines, and a revolution in the around it, and how they get to
expectations of passengers on their final destination;
the experience they expect from
an airport. • Customer-centric airport
terminal design: it’s not enough
Within the constraints of this to be innovative, efficient and
competitive environment, airports sustainable; airport operators
need to focus just as hard on must also integrate the needs of
attracting customers – to become customers into their terminal-
an airport of choice – as they must design decisions;
on sustaining their infrastructure • Being serious about
and adapting or improving their sustainability: the obligations
existing business models. and regulatory requirements
on the global aviation industry
will only increase as the world
confronts the climate-change
challenge.
3
“There’s nothing like an
airport for bringing you
down to earth.”
Richard Gordon, Novelist
4
Airports aren’t islands
In this new way of thinking,
airports are no longer sterile,
transactional places for waiting
Very few airports exist in isolation. Despite and passing through. Instead,
they are more like smart cities,
their status as enablers of globalization, most where place-making, entertaining,
and information access is just
airports can only survive and thrive with the as important as the provision
of economic benefits and
support of their local communities. long-distance travel. And, like
cities, they will only thrive if the
metropolitan areas around them
This conundrum is at the heart can also flourish.
of the challenge facing airport
operators as they plan for the Airports need to consider what
future. Unless an airport’s facilities it will be like to work, live and
drive the local economy forward travel in the surrounding area,
and provide benefits back to the and how it can drive and support
community, local politics can technology-based economic
hamper or even stop progress in development within a surrounding
its tracks. smart city region.
This means addressing not just the Airports are already significant
obvious issues of noise, pollution, employers for the local community
air quality and congestion, but – potentially up to 50,000 people
it also means tackling human in some of the largest – but
factors head-on. By embracing the infrastructure that these
positive community outreach, places create can also provide
airports can show how the significant community benefits.
community can feel connected By taking a long-term view of an
to the airport – and not just airport’s infrastructure upgrade
feel the jet blast of arriving and programme, communities can be
departing planes. brought into an airport’s sphere
Mastering planning of influence in a beneficial way.
Think of the positive impact that
To thrive in the future, airports interconnecting metropolitan
need to view themselves in a railways can have on improving
different way. They need to think regional connectivity.
of themselves within the context
of an airport city – or ‘aerotropolis’ Enabling regional powerhouses
– where the area surrounding Like cities, airports will need
the airport is just as important to interconnect with the
as the airport itself, enabled by region around it and become
the airport’s infrastructure and a catalyst for aviation-related
economy. Schiphol Airport in economic development, high
the Netherlands, for example, value employment and regional
earns as much as 80 percent of competitiveness. There is a
its operating revenue from areas real opportunity for airports to
other than aviation – retail, hotels, move away from being simply
leisure and entertainment, R&D a functional and transactional
Schiphol Airport parks, light industry and logistics – transport hub to become an
and it is not alone in this. engaging, high-quality experience
for passengers and citizens alike.
Dallas/Forth Worth International
Airport’s vast land mass is being
exploited to create new commercial
developments that are affiliated
with the airport’s economy.
5
Customer champions count
It’s not often you find someone who actively looks forward to going
to an airport. Perhaps this would be different if every trip to the
airport today was queue and crowd-free. But for airports to succeed
in the next 20 years, they will need to find ways to make the whole
customer experience much more positive than it is today.
Global customer satisfaction
surveys reveal that the most
important factors affecting
customer satisfaction today are
security, retail, food and beverage,
infrastructure, wayfinding, check-
in and access. These issues are
likely to dominate in the future
too. But airports have a clear
opportunity to champion the
customer by taking advantage
of digitization to reduce or even
eliminate the most pressing
passenger pain points and
frustrations.
Facing forward
One particular source of
innovation is the use of facial
“There are those airports which make you feel better, and recognition technology and
biometrics. Apple’s new range
there are those airports that, when you go there, your of iPhones have brought Face ID
heart sinks: you can’t wait to get out of there. They both technology into the mainstream,
function as airports, but it’s the things that you can’t and some airports have already
begun embracing biometrics to
measure that make them different.” reduce check-in and security-
Norman Foster check times. These same
biometric technologies will also be
linked with baggage, allowing for
a lower-risk, lower-stress baggage
drop-off and collection routine.
The check-in process is already
automated at most airports,
with passengers able to check-in
beforehand, reserve and change
seats, and this has resulted in
significant reductions in check-
in queues within some airports.
There’s room for major progress,
though. Airports such as LAX
and Schiphol Airport have
implemented biometric check-
ins, but the approach is far
from common.
6
will also be made more efficient
through biometrics and bag-
tracking technology, including
onward delivery of baggage to the
passenger’s final destination.
The Process Problem
These solutions are not without
their challenges. Legislation in
different countries will need to be
coordinated to allow for seamless
security and immigration checks,
and a degree of pre-screening
and trusted traveller programmes
“Where did I put Less screen-time will need to be implemented in
order to speed up the process.
my bags?” Security screening is another However, these are largely process
Airports such as those in area that will take advantage of improvements than significant
Copenhagen, Switzerland and biometric technology to realize technological challenges, and
Hong Kong have embraced efficiency benefits. Already, there is no doubt that airports will
the process of de-coupling airports such as Dubai Airport continue to rely on digitization for
passengers from their baggage are using face-scanning to allow their aviation operations.
by using electronic RFID tagging for a more transparent security
and linking this with the check-in process. Using a combination of Digitization will help passengers
process. In this way, passengers sensor techniques, passengers are too. Digital wayfinding will
can drop their baggage off in scanned as they pass, speeding become commonplace, with
downtown (in the case of Hong up the process and improving handheld devices containing
Kong, it’s the MTR subway system the passenger experience. These real-time flight information,
that connects with the airport) tunnels can contain a number of departure gate information,
or within linked transport hubs, different screening technologies landing cards, wayfinding and
meaning that passengers can turn – body scanners, metal detectors baggage collection. Automated
up to the airport only carrying and liquid detection – and more gate systems will also make
hassle-free hand luggage. technologies will be integrated use of these digital wayfinding
in the future. The IATA estimates apps, helping to improve the use
Longer term, baggage pickups will that biometrics will reduce waiting of valuable airport space and
become even more flexible once times at security gates by 40%. reduce personnel costs – while
airports partner with established also improving the passenger
courier companies to collect bags As the systems become more experience.
from wherever the passenger sophisticated, security and
needs it, delivered in whatever immigration can be linked, The technology to do all of this
mode is most appropriate. especially when the underlying exists today, but the challenge for
passenger databases for the its use is one of real-time trusted
Mobile app technology and airport and immigration systems information. After all, the only way
real-time monitoring and are integrated. The industry is that passengers will truly relax at
communications means that already working on the process an airport is if they know that the
customers will be able to get real- of integrating all data in an information they are receiving is
time positioning on where their airport into a single database, trustworthy – and that the steps
baggage is, which will also have structured in a standard way and they need to take to reach their
the benefit of improving lost- used much more efficiently. The final destination will be friction
luggage reporting and processing. same biometric and screening free. But despite today’s mixed
technology will make it much results in delivering this vision, it
There are still issues to overcome easier to board the plane at the will be a reality sooner rather
– security of baggage when departure gate. than later.
it is picked-up at hotels, for
example, and the laws governing This also benefits passengers
security checks with biometrics when they arrive at their
currently differ from country to destination, where biometrics and
country – but there is a clear trend common databases will lead to a
towards separating baggage and massive reduction in immigration
passengers. bureaucracy. Baggage return
7
“The problem with airports
is that we go there when
we need to catch a plane -
and because it’s so difficult
to find the way to the gate,
we tend not to look around
at our surroundings.”
Alain de Botton
Philosopher and Author
Mobility matters
One of the biggest challenges passengers
have with airports has to do with mobility
- getting to the airport, travelling around
the airport, and then finding their way to
their final destination after landing. This
is especially true now that airports are
getting larger. However, airports have the
opportunity over the next 20 years to
fundamentally transform this passenger
pain point - and they will need to, because
passengers will actively seek out airports
with the fastest, easiest and cheapest
transport routes.
8
This should not be surprising, because of the in-built precision There’s another reason that
as it is only a continuation of of self-driving vehicles, parking airports should embrace multi-
the trend towards digitization spaces can be smaller, freeing up modal transport services –
and convenience that has more valuable land for other uses. customers expect choice. By
revolutionized – and upended – This shift in the technology of considering travel to and from
the world of retail. It’s clear that parking may well create greater the airport through the lens of
airports must continue to work bottlenecks closer to the airport the customer, not just through
hard on being as efficient and terminal buildings, as the demand the lens of capital cost efficiency,
delay free as possible. for ‘Kiss and Fly’ increases. airports can proactively try to
Passenger drop-off zones will eliminate single points of failure in
“To the airport, driver” therefore need to be larger, and as the airport transport environment.
Within the airport environment, close to the terminal as possible. This will be a crucial step forward.
automated vehicle technology is
already being embraced to help
Transit as a competitive Optimized travel
move passengers to and from advantage There is one more trend that
car parks and terminal buildings, Fundamentally, airports will should have a transformative
but this trend will continue apace need to embrace a much more impact on transport to and from
as the underlying technology integrated approach to mobility airports: Mobility as a Service
becomes mass market and even planning in and around their (MaaS). MaaS is currently being
more efficient. estate than is currently the case, piloted in a business district in
as each mobility transition will Amsterdam in the Netherlands,
By 2037, mass electrification of impact upon the other. Airports and uses an integrated approach
the world’s vehicular transport will also need to act as a catalyst to sustainable transport by
infrastructure will have become a by creating integrated transport combining multiple modes of
reality, and airports can lead the master plans with their feeder transport into a single delivery
way on promoting the benefits of cities. platform – in this case an app. In
automated and driverless vehicles the same way that Uber or Lyft
as a way of alleviating congestion One of the most important provides access to drivers and cars
around the terminal buildings and principles underpinning these where and when you want them,
the airport estate. masterplans is the need to the Mobility as a Service trial
integrate airport infrastructure enables users to plan journeys,
Parking planning with as many modes of transport buy travel tickets, reserve car
There are other automation as are economically and financially shares or bikes, and pay for each
drivers too. As airports get bigger, feasible. This may mean taking instance of transport with a single
the distance between terminals a long-sighted approach to seamless payment system. The
and parking lots is increasing – integrating airports with high- ultimate aim is to try to change
with journeys of several kilometres speed rail systems, for example, travel behaviour and shift people
or more from long-term parking which will help displace a number towards more sustainable modes
now commonplace. This does of short-haul flight options onto of transport. In the not too distant
nothing to improve customer more efficient high-speed rail future, all available transport
satisfaction survey results. But networks. Airports can therefore options will be digitally connected
by using self-driving autonomous proactively choose to cooperate into one seamless experience on
vehicles – as used at Heathrow – rather than compete – with one app.
T5 in the UK, and several other high-speed rail in the provision of
airports around the world – or short to medium distance travel Within the airport context,
driverless light rail solutions, services, before they’re forced to, Mobility as a Service would no
airports can give passengers an either by regulation or by carbon doubt improve the passenger
alternative to the near-ubiquitous emissions reduction targets. experience when travelling to and
irregular or unreliable shuttle bus from the terminal.
solution. Light rail connections are also
good additions to the mobility
Parking will change in other ways systems surrounding airports. In
too over the next 20 years. When cases such as Heathrow in the UK
cars incorporate self-driving or Schiphol in the Netherlands,
technology, they will be able to the travel time savings en route
park themselves in more remote to the airports make a very good
locations, separating airport business case for dedicated airport
infrastructure even further from transit elsewhere.
parking infrastructure. And
9
Customer-centric The ongoing consolidation in
the airline industry – creating
ever-larger airline carriers – has
Given the projected growth in flight led to a significant reduction
in landing fees. The airlines are
numbers, airports will have to invest in taking advantage of their greater
buying power to drive down fees
expanding their physical infrastructure. In and airport operators are not in
a position to say no. They need a
a ‘business as usual’ approach to expansion, new approach.
waiting areas will need to be expanded, Design as competitive
along with baggage handling infrastructure advantage
There are a small but growing
and ticket processing in order to overcome number of airports – led by
Changi Airport in Singapore
congestion within the terminal building. – that are showing the way in
But a business as usual approach is no terminal design. They’re creating
better passenger experiences by
longer enough. providing features such as quiet
zones, sleep pods and multi-
generational entertainment areas
Nor is innovation, efficiency or – suitable for young and old alike
even sustainability in airport – which could have the effect of
design. To become the airport reducing passenger stress.
of choice, airport operators
must also integrate the needs Changi’s new Jewel complex
of customers into their terminal brings Singapore’s “City in a
design decisions. garden” concept to life in a vast
indoor garden, retail, hotel and
This is also a hard-nosed business leisure destination just outside
decision. By creating spaces that the airport’s terminal building.
passengers enjoy being in, airport It’s a destination that airport
operators can give themselves a passengers and local citizens alike
fighting chance of overturning the can enjoy, including the 40-meter
trend of declining revenues from high indoor waterfall and indoor
non-aviation activities. tropical rain forest environment.
Handbags and gladrags Other airports – Orlando, Doha,
Indianapolis, for example – talk of
There are a number of reasons for ‘Town Squares’ and ‘Civic Plazas’,
this decline. With duty-free and and are unashamedly focusing on
luxury goods outlets selling the leisure and entertainment. Doha,
same things the world over, many in particular, has created a cultural
passengers feel unexcited by the experience based around major
range of goods on offer. Also, the pieces of art – both bought and
demographics of regular flyers are specially commissioned. These
shifting towards those with less airports want to create a sense
disposable income, meaning fewer of place, where it’s pleasant to
retail purchases within airports. stay, creating ‘experiences’ for
Revenues from parking and car passengers that include arts and
rental services are also falling as culture, music, movies, fine dining,
services such as Uber and Lyft hotels and digital entertainment.
displace those formerly reliable When done correctly, this design
sources of revenue. approach should create a virtuous
circle, where better passenger
This revenue shortfall is likely experiences provide a greater
to continue, and is happening opportunity to relax, which also
at a time when airports are also bring about a greater willingness
facing another cash squeeze. to spend.
10Finding your way
All of these ‘experiential’ design
features would be undermined if
the processes guiding passengers
to their planes weren’t similarly
pleasurable. This is where digital
technology can genuinely bring
benefits to terminal design. By
integrating in-terminal GPS and
making use of augmented reality
and automated gate-wayfinding,
passengers will begin to trust that
they are going where they need to
in a timely manner.
“It can hardly be a
coincidence that no
language on earth has
ever produced the
expression, ‘As pretty as
an airport’.”
Douglas Adams
(The Long Dark Tea-Time
of the Soul)
Singapore’s “City in a garden”
11Serious about sustainability
The aviation industry is under pressure to play a full role in the
global effort to reduce CO2 emissions. From 2021 until 2026, the
sector will be encouraged to voluntarily implement the ICAO’s
Carbon Offsetting and Reduction Scheme for International Aviation
(CORSIA), with all member States expected to be on-board from
2027 through to 2035. And following the COP21 meeting in Paris
in 2015, an initial target was set for creating 50 carbon neutral
airports around the world by 2030, a target which was increased
in 2017 to 100.
Together with the airport equation right from day one, but
specific requirements coming long-established airports also
from the UN’s Sustainable have significant opportunities
Development Goals, it’s clear that to reduce their energy loads.
the obligations and regulatory Given the increasing demand for
pressures on the global aviation electricity, airports are introducing
industry will only increase as more resilient utility operations
the world confronts the climate through improved energy storage
change challenge. technology, smart metering and
smart grids to build resilience
Global impact, local against major outages.
pressure In Australia, for example,
As well as these global initiatives, Brisbane Airport has installed a
airports are under increasing major rooftop solar system that
pressure from more stringent includes 22,000 solar panels
local operating environments, across a 36,000 square meter
where licenses to operate – and area spread across six sites. And
passenger preferences – are Cochin International Airport in
increasingly based upon meeting the Indian state of Kerala became
very local sustainability targets. the first airport in the world to
These include local air quality, be entirely powered by solar
surface access, climate change, energy. 46,000 on-site solar
use of natural resources, noise panels produce 12 megawatts of
impact and waste management. energy, enabling it to power all
of the airport’s operations from
There is also a dual focus by renewable sources. Initiatives
airport operators on reducing their such as these can give airports
energy costs and increasing the energy independence as well
use of renewable sources within as showcasing sustainability
their energy supplies. Terminal credentials.
buildings are by far an airport’s
greatest energy consuming
assets, with the greatest energy
consuming elements within
being baggage handling, lights,
cooling and IT infrastructure.
New-build airports have the
upper hand in getting the energy
12Four to the floor a virtual air traffic control room
which relies on multiple cameras
There are at least four major to provide a 360 degree view of
opportunities for improving the the airport and which can overlay
overall sustainability in the airport radar information on-screen. The
arena. Within pre-flight transport, audio visual information is piped
emissions from cars driving to and to a control room 120 miles away
from the airport can be mitigated from the airport, where air traffic
by encouraging car sharing, controllers can zoom in to get a
electric vehicle use, building much more comprehensive –
an electric vehicle charging and more detailed – view on
infrastructure, and encouraging the skies above.
multi-modal public transport.
Within landside and terminal
operations, energy independence
can be improved by installing
major solar panelling arrays.
Airside operations can improve
congestion issues and wasted
fuel on the ground by improving
air traffic control operations
and electrifying the taxiing
process and implementing smart
pavement. While flying, problems
of aircraft noise, extreme
carbon emissions and kerosene
composition can be mitigated by
using more efficient aircraft, more
efficient flight routing, and finding
more sustainable fuel sources.
Eyes on the sky
Longer term, improvements
in aircraft engine technology
– including hybrid electric
propulsion systems being
developed by NASA, and similar
alternatives being developed by
a consortium including Airbus,
Siemens and Rolls-Royce – will
improve carbon emissions, fuel
efficiency and noise levels in
commercial aircraft. Test flights
“When you realize that
are likely to take place from 2020. aviation, if it were a
country, would be the
Flights will also become much
more efficient with the continued 21st largest economy in
evolution of air traffic control, the world, supporting
which is transitioning to an era
62.7 million jobs and nearly
of air traffic management. The
combination of high definition three trillion dollars in
cameras and improvements in economic impact,
remote sensing make it possible
to use predictive technologies you really see the scale
within air traffic management of air transport.”
that will improve operations and
Michael Gill
overall safety. Already, some
Executive Director of ATAG
airports – including City Airport
in London – have implemented
13VICTORIA, AUSTRALIA
CASE STUDY
Mildura Regional Airport
Master Plan
Mildura Regional Airport plays a key role in the
movement of people and goods to and from the
Sunraysia Region, eastern parts of South Australia
and south-western NSW.
14The Master Plan designates
discrete precincts and a suite of
airside and landside projects and
initiatives as the basis for future
development and operations at
Mildura Regional Airport. The
projects and initiatives provide
a comprehensive infrastructure
development program both within
and beyond the life of the Master
Plan.
With 120 people currently working
in aviation and non-aviation
related business at the airport, the
Master Plan will help drive and
sustain growth while providing the
community with a high-quality
transport gateway.
20-year
MASTER PLAN
Sustainable
GROWTH AND
DEVELOPMENT
Airside
AND LANDSIDE
ASSET PLANS
It is unique for a regional airport Arcadis was engaged to develop a
in Australia in that it currently has 20-year Master Plan for the airport
220,000 passenger movements that would provide a sustainable
and services a total of three capital and long-term planning
cities and four destinations. The framework, while also reinforcing
airport is also a regional hub for the airport as a core pillar of the
general aviation activity including Mildura economy and community.
a diverse range of aviation
businesses, pilot training and The development of the Master
recreational flying. With increased Plan involved consultation with
passengers and flights expected stakeholders including planning
in the coming years, a plan was and regulatory bodies as well as
needed to guide the growth of the airport users. Key foundations
airport. of the Master Plan are the
aeronautical growth projections
and ongoing safety and security
requirements.
15VICTORIA, AUSTRALIA
CASE STUDY
Tyabb Airfield Precinct Plan
Tyabb airfield is a privately-owned aviation facility located
on the Mornington Peninsula, approximately 84 km
south east of Melbourne. Opened in the 1960’s, it is
located directly adjacent to the western edge of central
Tyabb township.
16Following an intensive community
consultation program, as well
as an analysis of regulatory
and planning requirements,
the Tyabb Airfield Precinct
Plan was developed to provide
a comprehensive plan for the
community and airfield to coexist.
It included:
• The Airfield Area Plan
• The Off-Airfield Plan including
recommended Airspace
Protection Areas and Public
Safety Zones
• A recommended “road map”
to establish appropriate
planning policies and controls
including the development of
an Airfield Master Plan and
Airfield Noise Management Plan
– incorporating a review of an
existing Fly Neighbourly advice
• Proposed establishment of a
Community Reference Group
• Advice regarding further
investigation of areas with high
aircraft noise exposure
• Implementation Plan
The plan outlines a balanced
way forward for both the
airfield’s operators and the local
community to continue to grow,
develop and enjoy the high quality
of life offered by Tyabb and the
Mornington Peninsula.
The airfield and town have grown
significantly over the years, and
and sustainable co-existence
between the airfield and the local 1
a plan was needed to ensure community.
both could continue to grow and
PRECINT PLAN
coexist. This presents a number Tyabb Airfield is a general aviation
of challenges due to the close facility, supporting primarily
proximity of the township, the
surrounding topography and
recreational use but caters for
a diverse mix of aviation uses
Over 100
uncertainty regarding both future including a flight school, charters, COMMUNITY
plans for the airfield and the engineering services for aircraft, SUBMISSIONS
regulatory framework. the restoration and maintenance
of historic aircraft, and support for
In this context, Arcadis and project emergency-services. It also hosts
partner Kneebush Planning were the biennial Tyabb air-show. Tyabb Actions and
appointed by the Mornington Airfield has the largest collection recommendations
Peninsula Shire Council to develop of ex-military aircraft (“warbirds”)
the Tyabb Airfield Precinct Plan and historic aircraft in Australia. PLAN DEVELOPED
to allow for a balanced, fair
17Making it happen
Amid all of the challenges facing airports
today, it’s clear that airport operators will
need to carefully consider how they manage
their existing business, and how they plan
for the future anticipated growth in
passenger numbers.
Infrastructure upgrades and
expansion programmes will need
to be managed as efficiently as
possible – and existing assets
managed more effectively– while
revenue gaps from ‘business as
usual’ activities such as retail
and landing fees will need to be
filled by airports looking afresh at
becoming customer champions,
and airports of choice.
If properly designed and the latest
digital infrastructure is leveraged,
airports are in a unique position
to not only satisfy the world’s
growing demand for flying, but
also deliver significant economic
benefits in the form of tourism,
trade and business services.
The potential of airports as an
asset is significant, but they can
also become a hub of innovation
and opportunity as well as a
gateway to the world.
By becoming an airport city – or
‘aerotropolis’ – they can bring
far-greater economic and social
benefits to a region than if they
were to act in isolation. We owe it
to our future generations to get
the planning and design right.
18Schiphol Airport 19
About Arcadis
Arcadis is the leading global Design & Consultancy firm for natural and
built assets. Applying our deep market sector insights and collective
design, consultancy, engineering, project and management services
we work in partnership with our clients to deliver exceptional and
sustainable outcomes throughout the lifecycle of their natural and built
assets. We are 27,000 people, active in over 70 countries that generate
€3.3 billion in revenues. We support UN-Habitat with knowledge and
expertise to improve the quality of life in rapidly growing cities around
the world.
CONTRIBUTOR AND CONTACT
Greg Harrison
National Infrastructure and
Business Advisory Leader
+61 (0) 3 8623 4081
Greg Harrison
LEAD AUTHOR
Nick Hutchinson
Global Leader - Airport Solutions
Nick Hutchinson
Find out more:
www.arcadis.com/au
@ArcadisGlobal
@ArcadisGlobal
@ArcadisGlobal
Arcadis Australia Pacific
Arcadis. Improving quality of life.You can also read
