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The Herald Employees • Community • Drivers
Driver App
Taking Care
Updates! of Drivers
Page 3 Page 5
NASCAR meets our
Charleston Warehouse
Page 8
The Herald www.atsinc.com 3rd Quarter 2018 Volume 42 3rd Quarter 2018
In this issue of
The Herald
On the Cover
Driver App Updates!.................3
Features
Driver Appreciation Week.........1
ATS Honors Our Drivers Rolling Along.............................5
ATS Remembers.......................6
National Truck Driver Appreciation Week 2018
Million Milestones.....................6
ATS was pleased to celebrate her family is back at home without Reflections................................7
National Truck Driver Appreciation them. We can’t begin to tell you Featured Facility.......................8
Week, honoring our ATS the amount of admiration we have
Casual Day for Charity.............8
ambassadors on the road along for you and what you do!” The ATS
with their dedicated families. Executive Team said. Drivers in the Spotlight.............9
The week included special Q&A with Rollie Anderson........9
messages of gratitude and gifts, For the first time ever, much of the Wellness and Well-being..........10
including treats, clothing and communication was done using the
Read Me & Win.........................12
cash drawings. ATS Driver App, but could also be
found in emails, the Driver Portal Drivers, Dining and Dialogue...13
One of the most important parts and via Qualcomm. What’s New at the Shop..........14
of the week, however, was the Department Profile...................15
appreciation letter. The ATS Another first this year, a message
#WeAreATS Photo Contest......16
Executive Team acknowledged the was sent home to the Drivers’
key role Professional Truck Drivers families to express our gratitude for Driver Photo Contest................17-18
play in our economy. their sacrifices along with a special
decal, which turned out to be a ATS News
“At ATS, we understand that Truck big hit.
Extra Mile Award......................2
Driving is not an easy profession. A
Professional Truck Driver has to be While ATS is tremedously proud to Driver App Updates!.................3
an expert in many ways, including celebrate NTDAW each and every Refer Using Driver App............4
safely driving a rig that can often year, we strive to share our deep Safety Driven............................4
stretch over 80 feet in length, in appreciation for our Drivers year-
Transport Topics Top 50...........6
an area the Driver has probably round.
never been to before. Always being Wind Week................................11
aware of motor vehicle regulations, We want to remind Drivers if they Tanner’s Team 5k......................12
duty hours, safety of the vehicles haven’t yet redeemed their free Driver Meal Deal.......................14
around them and specific Driver Appreciation Week gift, do
ATS Recognized.......................16
information regarding the cargo so soon because the redemption The Herald is published for the associates of ATS. To
they are hauling and the customer codes expire December 1. submit articles for future issues or to make comments,
they are hauling it for - just to please e-mail: TheHerald@atsinc.com
name a few. And while doing this Thank you, ATS Drivers! Copyright © 2014, Anderson Trucking Service, Inc.
important work on the road, his/ All rights reserved.
1 The Herald www.atsinc.com 3rd Quarter 2018 Volume 42
iDRIVE The Extra Mile
2018 2nd Quarter Award Recipients
By: Kelly Kohls
This award rewards and recognizes success of the Maintenance Team. Andrew was nominated due to his
ATS employees who consistently excel He does not hesitate to help or take work related to an extensive network
at demonstrating our iDRIVE Values. on additional work when needed and enhancement. He analyzed possible
routinely seeks to find the best opportunities, problems and needs
Integrity solution for any parts-related issue. and created solutions that resulted in
cost savings and significant
Logan Athmann – St. Cloud, MN Responsibility improvements to the ATS network.
Logan was nominated as a result of Alyssa Alama – St. Cloud, MN Samantha Dwyer – St. Cloud, MN
his willingness to help others. He
routinely demonstrates actions that Alyssa was nominated due to her Samantha received a nomination for
align with the best interests of all dedication to the success of ATS and her work related to the development
involved. He finds solutions while our customers. She sets high of the Rapid Settle process. She
staying positive and builds strong standards of performance and hold identified an opportunity to create
relationships throughout the herself and others accountable. Alyssa possible improvements that have
organization. takes initiative beyond what is required resulted in positive impacts on the
to ensure the best outcomes for both Drivers and helps set ATS apart.
Arlen Holzheimer – St. Cloud, MN customers and drivers.
Excellence
Arlen received a nomination due to his Luanne Risberg – St. Cloud, MN
commitment to put safety first. He Hunter Hanlon – St. Louis Park, MN
exhibits patience when explaining Luanne received a nomination due to
hours of service regulations to the her willingness to share her knowledge Hunter was nominated as a result of
Drivers and ensures they have all the and help her team members when his commitment to achieve results and
necessary information to put safety at needed. She ensures accurate success. He serves as a role model
the forefront of their decisions. information is shared and serves as a within the office and strives to be an
valuable resource. example of what success can look
Determination like. Hunter collaborates with other
Amos Flores – Gary, IN divisions of ATS and seeks to achieve
Brandon Johnson – St. Cloud, MN the best results for all involved.
Amos received a cross functional
Brandon was nominated due to his nomination as a result of his work to Marie Hannusch – St. Cloud, MN
determination to plan loads in a way assist a Driver transload product from
that ensures the best possible one trailer to another, which was Marie received a nomination due to
outcome for the customer and the above and beyond his regular job her commitment to provide quality
Driver. He actively works to overcome duties. Amos utilized available service to our Drivers. She goes above
obstacles and comes up with resources that resulted in the best and beyond to seek answers and is
processes and ideas that ensure ATS outcomes for the driver and the persistent in her efforts to achieve
is successful. customer. results so the Driver does not
experience delays.
Keith Gerding – St. Cloud, MN Innovation
Congratulations to our Second
Keith received multiple nominations as Andrew Peters – St. Cloud, MN Quarter iDRIVE award winners!
a result of his commitment to the
The Herald www.atsinc.com 3rd Quarter 2018 Volume 42 2
Cover Story
Creating Connections:
Driver App Updates
By: Sara Vander Eyk & Brian Rassier
In early 2017, ATS Drivers were Your feedback helps… Rolling along…
forced to deal with an aging web
portal and an Android-only After the initial release, ATS We see no signs of stopping.
Driver app, leaving iOS users in reached out to Drivers for We continue listening to Driver
the cold. ATS had a vision to make feedback, giving us a surplus of requests and are constantly
a fully-functional app that looked new ideas. Since the fall of 2017 planning, prototyping and building
and acted the same across all release, features have been enhancements to the app. Our
platforms. In the fall of 2017, added on a regular basis to Drivers are the most important part
that vision became a reality. deliver on those ideas. of our business and we want to
make their lives easier with every
The ongoing goal of the ATS update to the ATS Driver App.
Driver App is to provide Drivers
access to critical information to do If you have any questions about
their jobs, even when they aren’t in the app, please contact your Fleet
their trucks. With that in mind, the Manager.
app primarily focused on providing
Drivers easy access to settlement
and financial information when it
was originally released. It also
gave them news, training material
and access to ATS discounted
fuel prices. Lastly, the release
capitalized on ATS’ desire to have The latest app update allows
more personalized communication Company Drivers to view their
with Drivers. It provided a way to paystubs in the app, not just
send personalized notifications settlements, and provides more
and congratulatory messages, visibility into Driver CSA and fuel
allowing ATS to share in metrics, both highly requested
celebration of achievements. items. It also took the
All of that was packaged in a communication aspect even
secure, self-service app. It was further, allowing executives to
a great starting point. express their personal appreciation
to the whole fleet. Drivers can now
more easily redeem their Driver
Appreciation gift right from the app.
While the app has changed, the
focus of the updates has not: Our
Drivers!
3 The Herald www.atsinc.com 3rd Quarter 2018 Volume 42
ATS News
Money at your FINGERTIPS!
Why should I use the
app to refer a Driver?
• Submitting referrals with the ATS
Driver App GUARANTEES
immediate contact.
• Recruiters will personally contact
you in less than 24 business
hours or you get an extra $100!
• The app immediately notifies your
Recruiter and Fleet Manager in
real time.
• You have full visibility to each
Driver you refer and their status,
including when they’re scheduled
and hired.
• FIRST TIME USING THE APP?
You’re guaranteed a prize on the
new scratch off game. Full $1000 payout in 30 days!
• For each qualified lead, you earn
another scratch off. PLUS : a new scratch off opportunity!
Scratch off prizes are yet to be officially determined but may consist of:
• Remember, the full $1,000 is fully ATS LED light baseball caps, polo shirts, 1/4 zip shirts, $100 gift cards.
paid to you within 30 days of the Every scratch off is a winner. Which prize will you scratch & win?
Driver being hired.
ATS is Safety Driven
ATS out of CSA “Alert
Status” for 20 months avoiding “Unsafe Driving” company. Nearly half of the Drivers
By: Nathaniel Lies violations to Fleet Managers on our team have a CSA score of
working to reduce the number of zero.
Due to the continued efforts of ATS serious accidents in a way to drive
Drivers and the ATS support team, down the “Crash Indicator,” the We all had a hand in this success
both ATS, Inc., and ATS right efforts are being made. and we all have a hand in keeping
Specialized, Inc., have held their our CSA scores as low as possible.
Compliance, Safety, Accountability The Compliance Team and our Our Drivers will need to continue
(CSA) scores below “Alert Status” Drivers are working hard to learn their excellent work on our nation’s
in all seven Behavior Analysis and and maintain accurate hours of highways, our cities’ streets and
Safety Improvement Categories service compliance and “Driver at our customers’ locations. Our
(BASICs) for the past 20 months. Fitness.” The Maintenance Team corporate Employees will need
is also working hard every day to to continue to build the work, the
This success is a result of the exceed the expectations of “Vehicle culture and the tools of our trade to
commitment of the ATS team to Maintenance.” The ATS team support our Drivers in their efforts
safe transportation of our heroically continues to protect the to be Safety Driven.
customers’ goods across our motoring public, our customers,
nation’s highways. From Drivers our team members and our Thank you all for your hard work.
The Herald www.atsinc.com 3rd Quarter 2018 Volume 42 4
Rolling Along: Taking Care of Drivers
By: Jeff Potthoff, Sr. VP - ATS, Inc.
getting you home in time to attend focus, we are trying to increase
these events? Making money is our load pre-assignment rate. This
extremely important, but if it’s at the increased focused has decreased
disposal of a good family life, is it truck layover each night by nearly
really worth it? a third and two-thirds of our
Drivers now know what their
Arming Drivers with Better next dispatch will be prior to
Information delivering their current load, a
nine percent increase over 2017.
While we’re focusing on ways we
can set our Drivers up for success, New Driver Welcome
we’re also looking to make sure
we’re providing them with correct ATS, Inc., leadership has made it a
information at the first point of priority to reach out to new
contact. It’s critical for our Drivers after seven days at ATS
ATS, Inc., has always paid
Customer Service Representatives to make sure things are going as
attention to and focused on three
(CSRs) to relay accurate promised in their first weeks of
major aspects to ensure the
information to Fleet Managers employment. We want Drivers to
satisfaction of our Drivers: Money,
before they pass it along to our know we are proud to have them
Home Time and Respect. It takes
Drivers. So in the past 60 days, on our team and we’ll do
all three of those things to make us
there has been an intense focus on everything within our control to
successful as a company and as
the overhaul of the location codes make them successful at ATS.
an asset division.
within our internal legacy system. Additionally, it gives us a chance
This effort includes extensive to address any areas of concern
Having instituted several key
cleanup of the data in our our new Drivers may have as they
pay changes for our Company
system as well as developing a come on board at ATS.
Drivers this year, we’re going to
list of required key data items our
take advantage of the positive
CSRs must have before saving and It is our job to make sure we are
market environment to further
sending load information to Fleet doing everything we can to set
focus on a few more things we
Managers. Going forward, we will them up for a successful career on
know matter to our Drivers, but
continue to verify data within the road. We’re a family-run
how can we do better?
location codes with each and every company and we want our Drivers
load to ensure information to know they are an integral part of
Family Matters
accuracy. that family.
We are now guaranteeing all Vans
Drivers a minimum two-week home Intense Focus on New Business By focusing on the above
time schedule. We’ve revamped and Driver Dispatch priorities, we believe we will see a
our computer systems to track and positive impact on safety, turnover,
monitor this and we’re reviewing There isn’t anything more important Driver referrals and our bottom line.
schedules weekly. In addition to the to us than giving our Drivers best-
two-week guarantee, we’re also in-class freight to haul. To date, We know the success of our
monitoring the accuracy of meeting we’ve secured 89 new Drivers is critical to the success
our Driver’s home time needs. If customers, totaling over $4 of ATS, Inc. We are honored and
you have a football game or dance million in new business revenue. proud to have you on the ATS
recital to attend on Friday, are we In addition to the new business team.
5 The Herald www.atsinc.com 3rd Quarter 2018 Volume 42
Million Milestones
Every now and then something happens that truly warrants our attention.
At ATS, it is our “Million Mile Drivers.”
David P. Joe C. Kermit C.
ATS Specialized ATS Specialized ATS Specialized
1 Million 1 Million 1 Million
ATS News
ATS Finds Itself in
ATS Remembers
Top 50 Again William “Gramps”
Transport Topics recently released Borger Daniel Orr
“Transport Topics 100,” their annual (1949-2018) (1964-2018)
list of the top 100 for-hire carriers in ATS Specialized ATS Specialized
America and ATS made the top 50 Heavy Haul Heavy Haul
again. In fact, for the fourth year in a 2 Million Mile
row, ATS reached the top 40, Driver
finishing 36th.
The annual survey,
“accurately and
objectively Michael LaCoy, Ralph Rodriguez
documents the size (1953-2018) (1962-2018)
and scope of the ATS Specialized ATS Specialized
largest trucking Heavy Haul Flats
operators,”
according to
Transport Topics’
website. Companies
making the list are
ranked on the basis of annual Tim Moore
revenue, which allows analysis of (1965-2018)
trends shaping the industry. ATS Specialized
Flats
ATS has been a mainstay on the
list, making the top 50 every year
since 2006.
The Herald www.atsinc.com 3rd Quarter 2018 Volume 42 6
Reflections • The surgeon removed 95 weeks while in Rochester) at the
percent of the tumor without same time I take Veliparib for
Innovation impairing my brain. Treating seven days. Both are taken orally.
By: Jim Anderson
cancer is no treat; it is warfare! This pattern will continue for the
My tumor served as the next six months (one week on the
enemy’s fortress that had to drugs followed by three weeks
be eliminated; however, it off).
could not be totally removed
without damaging my brain. Thus far, I am experiencing
That is why radiation and some nausea and heavy fatigue
chemotherapy were deployed during the week I take the drugs,
like infantry ground troops. similar to what I experienced
while receiving the combination
• My MRI on Thursday, July 5, of chemo and radiation. When
indicated that there has been the fatigue hits, I have to nap
no “regrowth” of my tumor for one or possibly two hours
after six weeks of radiation even if I have had a good night’s
and chemotherapy followed rest. What should I expect?
by a month without treatment. My body, especially my brain,
There is good reason to is a battlefield. Hopefully, these
believe that the treatment symptoms will subside during the
Every day, every one of us is defeating the cancer. It is three weeks I am off the drugs.
benefits from the risks and a tenacious battle because
sacrifices made by those who this kind of cancer has the Veliparib has proven to be
dare to be innovative. I am capacity to repair itself. For effective in previous trials and is
currently benefiting from the that reason, Mayo Clinic likely to be approved by the FDA
medical innovations of Mayo – along with other cancer in the near future. While I do not
Clinic in Rochester, Minnesota, research centers around the know if I am taking the actual
that began 150 years ago. world – are working together drug or a placebo, I consider it a
to produce new weapons in privilege and honor to be part of
In 1869 Dr. W.W. and Louise the war against cancer. the study.
Mayo were so dedicated to
serving patients that they • On July 18, I became part • I was told on July 5 that I
mortgaged their home to buy a of a clinical trial for the could resume many outdoor
microscope. Saint Mary’s was one drug Veliparib. This drug is activities that I have enjoyed in
of the first hospitals in the United designed to limit the ability the past. The oncologist said,
States to use the new principles of the cancer cells to repair “Quality of life is our goal.”
of antiseptic surgery from its themselves once hit by
inception. By paying careful chemotherapy. In military • I have an awesome support
attention to prevent infection, the terms, once chemotherapy system that continues to
staff achieved remarkably high has mowed down the cancer encourage us through notes,
rates of patient survival, which cells, Veliparib sees that they emails, texts, phone calls and,
earned the hospital widespread don’t get up again. That’s most important, constant
recognition. medical innovation! prayer for Lois and me.
My history with Mayo Clinic What does participation in Thank you, ATS and affiliate
began with surgery to remove this drug trial mean for me? companies, for the many
a malignant brain tumor Since Veliparib works with innovative ways you have
(glioblastoma) on March 27 of chemotherapy, for five days in expressed care and concern
this year. Since then, I have a row, I take a double strength during this difficult passage in our
received a lot of good news: dosage of Temozolmide (the lives. —Jim and Lois Anderson
same chemo drug I took for six
7 The Herald www.atsinc.com 3rd Quarter 2018 Volume 42
CW Featured Facility
ATS Charleston Warehouse for Charity
By: Kelly Kohls
ATS Corporate hosts a Casual Day for
Charity each month, giving employees
the option to donate to wear casual
attire for the day.
©
Teaming up to Help Families ®
The June Casual Day funds went to
When ATS Logistics opened their of manufacturing pellets. For the Tanner’s Team Foundation, with a
80,000 square foot warehouse near second year in a row, the ATS total of $1,116 raised by ATS and its
employees.
Charleston, South Carolina, they warehouse crew was treated to
were expecting to handle a variety the opportunity to handle some
of commodities. The 20 door, multi- very special cargo. Cars from
client facility allows ATS Logistics to “NASCAR,” an auto racing
offer both short and long-term organization best known for stock
storage, packing, container loading car racing, were brought to the
and stripping along with distribution, warehouse on their way to
kitting services, freight handling, exhibition races in the United July featured a bonus Casual Day, with
freight security and cross-dock Kingdom. The cars were prepped, funds going to the Terebinth Refuge.
service. Its location near Charleston loaded into containers and braced ATS employees raised $715.
permits quick access to the Port and blocked for the voyage. In
and a drive-in ramp for easy 2017, three cars were handled by
handling of both domestic and ATS group and in 2018, six cars
international shipments. made the journey. After the trip
to and from Europe, the cars are
Since its opening in 2017, the brought back to the warehouse for
warehouse has handled a variety unpacking and shipment back to
of shipments, including lumber, their owners in the United States.
refrigeration units and super sacks
The ATS Charleston warehouse
is managed by Terry Bowling with The July Casual Day supported
INDY - I’m Not Done Yet. ATS
assistance from two full-time
and its employees teamed up to
employees. Additional flexible donate $1,021 to support the INDY
staffing is assigned to the Foundation.
warehouse on an as-needed basis.
Thank you for supporting the ATS
Casual Day for Charity!
The Herald www.atsinc.com 3rd Quarter 2018 Volume 42 8
DRIVERS IN THE SPOTLIGHT
By: Dottie Seamans
Safety is a complete understanding of the task at hand and the company that employs you and you, yourself. Safety is
the knowledge of every step that must be taken. Safety is not a “one and done” thought process; it is following the
good judgment, sound preparation for unexpected rules every single second, on every single job. Here are
situations, the ability to be alert in the midst of routine and Drivers that we’d like to recognize for their execution of
unwillingness to rely on luck. Safety is consideration for the safety and advice for other ATS Drivers and Lease
family that needs you, the customers who depend on you, Operators.
Michael B. — 84089, ATS Inc. / Vans Becky C. — 82753, ATS Specialized Dan P. — 76160, ATS Heavy Haul
Safety should be everyone’s job on the There are many parts to being safe as Safety is vital to what I do every day.
roads. You always have to be aware of a Class A Driver and safety is always Because I focus on being a safe Driver
everything around you and on my mind. and help others to do the same, I feel
anticipate what the other person is blessed to get home to my loving
In addition to safe driving every time
going to do. So for me, safety is doing family.
I’m on the road, I make sure I’m
my job. I don’t get in a hurry, try to
careful when loading and unloading as Fleet Manager: Dan S.
plan my trips accordingly, drive the
well as climbing on trailers, because
posted speed limit and try to be aware
loads can shift or not be secured
of my surroundings at all times. Also,
properly.
with the shortage of parking for trucks
you have to start early to stop early. I was trained many years ago that
once you lose the thought of safety
I am a courteous Driver and that can
is when something bad can happen.
be the hardest thing to do around bad
Every day I repeat that I will make it
Drivers on the road. It would be easy
home safely to my loved ones and do
to behave like them, but I try to hold
my part so that the others on the road
myself to a higher standard as a
with me do as well.
professional Driver.
Fleet Manager: Cassie C.
Fleet Manager: Keenan S.
What makes ATS a great place for a Company Driver?
ATS offers great opportunities flatbeds class system provides
Q&A for success! Besides a great pay company Drivers with an
package, ATS offers well opportunity to be promoted from
With Rollie
maintained, late model five-axle to 19-axle equipment
Anderson equipment, with specifications with appropriate pay increases
for Driver convenience and for each class level. All of this is
comfort. A variety of operating coupled with the family
lanes in vans provide a variety of atmosphere and respect for our
opportunities for traffic lanes and Drivers and the work they do.
varying abilities. The open trailer/
9 The Herald www.atsinc.com 3rd Quarter 2018 Volume 42Wellness & Well-being
Quarterly Wellness Highlights
The 2018 iDRIVE to beBetter welness year-end is fast approaching
Have you been...
• Tracking your daily activity and
healthy eating?
• Keeping up with the latest
webinars and healthy recipes?
What’s Causing Your Backache? • Proactive in getting your annual
physicals and/or dental
Because the back bears most of your more about how to prevent and treat it.
body weight, it’s vulnerable to strain and
cleaning?
injury. It’s easy to hurt your back when Clinical practice guidelines for treating • Involved in community events
you lift something, overdo activities or low back pain (not due to damaged such as a walk-a-thon or a food
sit too long, especially if the muscles spinal nerves), include, besides drive?
supporting your back are weak. medication, therapies such as: • Participating in ongoing
challenges?
The primary risk factors include a • Physical therapy
sedentary lifestyle, arthritis, obesity and • Acupuncture
smoking. Back pain may directly result • Stress reduction
from standing or sitting for long periods, • Yoga
ongoing strenuous labor, twisting, • Aqua therapy
overstretching or over lifting. • Muscle-strengthening exercise
• Cognitive behavioral therapy
The sources of low back (lumbar) pain • Progressive muscle relaxation
can be the spinal discs between the and biofeedback
vertebrae, the ligaments around the
spine and the spinal cord and nerves and These interventions have been
the lower back muscles. shown to help patients shift their
focus from pain and disability to
Chronic lower back pain, lasting more being more functional despite
than 12 weeks, is a leading cause of residual pain.
disability. Fortunately, we’re learning
This Could Be Yours!
Are you on track to earn points for
our PLATINUM-level drawing?
There is still time to earn points to
be entered into a drawing for one
of our many wellness prize packs.
Log onto www.bebetterhealth.net
today to kick your wellness into
gear!
These areticles are intended for informational purposes only and are not intended to be exhaustive, nor should any discussion or
opinions be construed as professional advice. Readers should contact a health professional for appropriate advice.
The Herald www.atsinc.com 3rd Quarter 2018 Volume 42 10ATS News
ATS Celebrates American Wind Week
American Wind Week came and
went and ATS Corporate
employees were treated to
plenty of activities. From cupcakes
to giveaways and door prizes, there
was plenty to do. However, those
prizes weren’t nearly as exciting as
the wind blade parked in the lot all
afternoon!
It was hard to miss the 59-meter
blade transported to the
corporate office by one of ATS’
specially-trained Drivers, one of
more than 190,000 wind energy
components moved safely by ATS
over the years.
Besides the fantastic photo
opportunity, employees learned
more about the wind industry
and the more than 105,000 jobs
supported by wind across the
United States and Puerto Rico.
The 54,000 wind turbines across
the country produce more than six
percent of the nation’s energy and
have helped the U.S. avoid 189
million metric tons of CO2
emissions.
ATS was one of dozens of hosts
supporting American Wind Week
across the country from August
5-11.
11 The Herald www.atsinc.com 3rd Quarter 2018 Volume 42ATS News
ATS Takes Home Trophy READ ME
ATS employees took part in the
& WIN
8th Annual “Tanners Team Walk/
Run” and came home with some
hardware to show for it after being
voted the “Most Fun Team.”
Tanner’s Team is an organization
created in 2011 to help families
with children who are fighting
life-threatening illnesses or
serious injuries. It was inspired by
Tanner Fuls, son of ATS Logistics’
The "Read Me and Win" Contest is
John Fuls, who was diagnosed with
open to ATS Employees and
Myelodysplastic Syndrome (MDS), Contractors.
a form of pre-leukemia, when he
was 11. Sadly, Tanner lost his battle Correct entries will receive one of
in November 2010. the new ATS Logo caps (pictured
above) or a similar style cap.
However, Tanner’s legacy carries Contestants are only eligible to win
on. Tanner’s Team helps families in once every six months.
45 central Minnesota counties with
things like housing, Contest Questions
transportation and more so they 1. What does CSA stand for?
can tend to larger priorities during
their child’s treatment. Since 2011, 2. What are ATS’ three key aspects
©
Tanner’s Team has helped 217 to ensure Driver satisfaction?
families with $235,000 in grants.
3. Who recognized ATS for two
industry awards?
For more information on how you
can support Tanner’s Team, visit Teaming up to Help Families ® Good Luck! The answers can be
www.tannersteam.org. found within the articles of this
edition of The Herald.
Send your answers to:
Anderson Trucking Service, Inc.
Attn: Read Me and Win Contest
PO Box 1377
St. Cloud, MN 56302-1377
OR email your answers to:
TheHerald@atsinc.com. Remember to
include your name, truck number, and
division (if applicable) in the email.
The Herald www.atsinc.com 3rd Quarter 2018 Volume 42 12Drivers, Dining and Dialogue
Answers to Frequently Asked Questions at Weekly Driver Lunch Meetings
Picking up a trailer that needs repair Q: How do we determine when ensure repairs are done properly.
costs time and money for everyone. a service call is sent to repair a
ATS wants our Drivers to be safe trailer vs. setting up a task to Q: Will the Driver be charged for the
and turning miles. With over 3,700 address it at an ATS Shop? reported trailer maintenance?
trailers currently in service, we went A: In most cases, we will always try to With the number of miles ATS puts on
to Road Service and asked the get the trailer brought to an ATS shop our trailers each year, ongoing
best practices to report needed rather than incur the added costs of a maintenance is inevitable. The most
trailer repairs, plus what happens service call. Service calls are sent to important thing is that a Driver reports
after they report it. drop yards or customers when we do trailer repair needs immediately. Drivers
not have the ability to get the trailer to are generally not charged for repairs
Q: When should I send in a a service location or have time to on trailers. Exceptions are rare, but do
Macro 16? repair the issue. If the reported occur and these are handled on a case-
A: A “Macro 16 – Trailer repair is not a DOT item, we will by-case basis.
Maintenance” should be used create a task so that when that
whenever a Driver is dropping a trailer returns to ATS it will be Q: What do I do if the trailer is red-
trailer that has a known issue. This addressed in-house. If the repair is tagged?
message will be received by Road a DOT item, it must be fixed before A: A red-tagged trailer means the trailer
Service and used to locate a vendor using the trailer. is out of service. If the trailer is at an
to make repairs to ensure the trailer ATS shop, it will be on the schedule to
is road-ready and safe. Q: What is the best way to have the repairs done to make the trailer
prevent downtime with a trailer legal and safe. Red-tagged trailers
** If a Driver is under dispatch of that needs repair? should not be put back into service
trailer, it is recommended to send in A: Always complete a thorough daily without confirming all issues have been
a “Macro 24-Breakdown,” as those pre-trip and post-trip inspection and addressed.
are given priority over a Macro 16. ** report any findings through either
a Macro 16 (dropping the trailer) or If a trailer is red-tagged at a drop yard
Q: What is important Macro 24 (using/picking up trailer). or non-ATS Shop, (ATS shops include
information to provide when Also, if you are able to address any St. Cloud East, Gary and Houston) send
sending in a Macro 16? issues during the day to prevent a Macro 24 to report the trailer to Road
A: 1.) Are you dropping the after-hours calls, that will help. Service and ensure there is a plan to
trailer? 2.) What is your location? Greasing trailers regularly also helps repair the trailer.
3.) What are your needed repairs or reduce wear and tear and the amount
what is your complaint? It is of repairs needed. Q: How often are Heavy Haul/Wind
important to be specific. For trailers routed through an ATS
example, the Driver-side airbag Q: How can I do my part to terminal?
deployed or the passenger side first ensure a healthy trailer fleet? A: All Heavy Haul/Wind trailers are
tire is flat. This helps us prioritize A: Communicate all known issues required get to ATS East in St. Cloud
repairs. If specific information is not and address them when in-route at least once per year for an in-depth
in the original macro message, an before dropping a trailer if possible. In inspection. This has helped reduce
extra step is needed for follow-up. some cases, an ATS truck and Driver downtime for Drivers out on the road
will need to be present to provide along with reducing repair costs overall.
electric and/or air to the trailer to
13 The Herald www.atsinc.com 3rd Quarter 2018 Volume 42What’s New at the Shop
By: Josh Loy
ATS PHOTO
CONTEST
We’re looking for new photos to
be used on our website and in
corporate resources and
advertising.
PRIZES:
1st = $150.00
2nd = $100.00
3rd & 4th = $75.00
5th & 6th = $50.00
7th & 8th = $25.00
Details & Rules: During the 2nd Quarter of 2019, Road Service handled 13,942 calls. The
• Photos must include the entire average time in queue, which is the amount of time the caller waited
ATS truck and load from any before the call was answered, was one minute, 51 seconds.
ATS division.
• High resolution digital Road Service continues to monitor these numbers to ensure prompt
photos are preferred (300+ service to our Drivers.
pixels). Please send as an email
attachment.
• Photos may include standard Road Calls Presented Calls Handled Calls Abandoned Work Orders
truck shots or action photos. Service Total Avg Queue Time Total Avg Handle Time Total Avg Queue Time Created
• All photos submitted will be 4/2018 4,564 2:12 4,243 6:06 320 2:41 2,480
considered. 5/2018 5,061 1:35 4,789 5:30 271 2:07 2,744
• Contest is open to all ATS 6/2018 5,327 1:47 4,910 5:41 414 2:04 2,559
Employees, Drivers and
Q2/2018 14,952 1:51 13,942 5:46 1,005 2:17 7,783
Contractors.
• Pilot car photos are now
included in this contest.
SEND YOUR PHOTOS TO:
photos@atsinc.com and/or ATS Driver Meal Deal
Anderson Trucking Service, Inc.
Attn: Photo Contest
PO Box 1377
St. Cloud, MN 56302-1377 STOP IN TODAY AT
TA TRUCK SERVICE FOR A
ATS will judge the photos and award decisions
will be final. By submitting your photo, you are TRAI SERVICE
acknowledging that you are the sole owner of
the image(s) and the image(s) is/are free from WITH DOT INSPECTION®
any copyrights. You are also granting ATS AND GET A
$10 OFF
permission to use the image(s) in internal and
external communications and marketing
materials. Photos submitted will become
h
e throug
availabl 31, 2018
property of ATS for unrestricted use and will
not be returned. ATS reserves the right to
r FULL SERVICE RESTAURANT
discontinue or modify the contest at Decembe CERTIFICATE
any time.
The Herald www.atsinc.com 3rd Quarter 2018 Volume 42 14ASD Department Profile
ATS Scanning Department
Have you ever wondered what
happens to paperwork after it
has been scanned and sent? All
Driver paperwork goes to the
ATS Scanning Department to be
indexed, meaning they apply the
appropriate load, unit number
and date to that group of
documents, and document
typed, which is naming each
document in that packet group
with an identifying document
type. The images are then
forwarded to the appropriate staff
via an electronic workflow system
to be processed for settlement
and customer invoicing.
The Scanning Department team
ensures documents are
processed quickly and Pictured from left to right: Nicole Philippi, Samantha Cote, Jodi Nesland, Shirley Mishow, Lorisa Ritter, Nancy Schmidt
accurately to enable timely and
correct invoicing, Driver/ so it can be ushered into the this group also runs our mailroom
Contractor settlements and correct indexing queue. function and backs up our
brokerage carrier payables. receptionists.
There are several software The Scanning Department handles
programs the scanning staff more than just Driver paperwork. The Scanning Department is an
members need to know About 15 years ago, ATS made the example of innovation at work at
thoroughly, including LME, which decision to work toward reducing ATS.
is the base software system that as much paper as possible.
ATS uses, EBE, the scanning and Documents that can be received Fun Facts:
workflow system, McLeod, which and processed electronically help - More than 250 filing cabinets
shares some of the increase efficiencies as well as time were eliminated when ATS went to
imaging software and Kofax, an and resources. The Scanning an imaging system.
image clarity software. Each of Department works with documents - Every year, the Imaging
these play into the process of for nearly all departments in ATS. Department handles the following
getting documents to the The imaging software also supports number of documents for these
correct database and file. Often a software program called departments:
it requires the group to move the Rendition Print, which selects - Flatbed: 1,732,716
documents from EBE into print to appropriate documents to - Vans: 1,005,624
imaging for McLeod or vice- accompany customer invoices, - Logistics: 3,250,080
versa. From the scanning settlement statements and more as - Sureway: 306,504
aspect, they need to know what they are sent out. Outside of
scanner belongs to what system scanning and imaging documents
15 The Herald www.atsinc.com 3rd Quarter 2018 Volume 42ATS News
ATS Recognized ATS had a great few months when in September from leading industry
with Awards it comes to bringing home awards. publication, “Logistics
Management.” ATS was awarded
In July, FedEx honored ATS with with two 2018 “Quest for Quality”
two awards, the 2018 “100% Awards, with recognition in the “Dry
Service” Award and the 2018 “Peak Freight” and “Industrial & Heavy
Performance” Award during the Haul Carriers” categories.
Ground Carrier Conference in
Coraopolis, Pennsylvania. The annual award follows a
six-month research project
The awards come from ATS’ ability conducted by Peerless Research
to provide FedEx Ground and their Group (PRG). It has been regarded
customers with surge capacity, as the gold standard for customer
develop turnkey solutions for satisfaction and performance
last-minute freight changes and excellence in transportation for
deliver on Level of Service (LOS) more than three decades.
metrics related to on-time pickup
and delivery. Congratulations and thank you to
all of the Employees that made
ATS also took home more honors these awards possible.
#WeAreATS PHOTO CONTEST:
Month #1 Winners
A NEW ATS PHOTO CONTEST CENTERED AROUND OUR VARIOUS
OFFICE LOCATIONS HAS BEGUN. FIND OUT MORE ON THE ATS
Rhonda K.
INTRANET HOME PAGE.
Kally G.
Logan D.
8th Place: ($25) Carl S. #11529
The Herald www.atsinc.com 3rd Quarter 2018 Volume 42 16PHOTO CONTEST: 3rd QUARTER WINNERS
1st Place: ($150)
Kevin R. #72828
2nd Place: ($100)
Jason S. #16295
3rd Place: ($75)
Justin B. #11530
4th Place: ($75)
Larry B. #72861
17 The Herald www.atsinc.com 3rd Quarter 2018 Volume 42PHOTO CONTEST: 3rd QUARTER WINNERS
5th Place: ($50)
Kevin C. #72794
6th Place: ($50)
Stephen T. #82685
7th Place: ($25)
Rodney W. #16241
8th Place: ($25)
Andres T. #84165
The Escort Photo Contest has been combined with
the ATS Photo Contest. Escorts are encouraged
to send in photos when they have an eye-catching
display of their vehicle with an ATS delivery.
The Herald www.atsinc.com 3rd Quarter 2018 Volume 42 18Nhan N., Kenneth S., Wade D. Flats 1 (each) 1 (each)
Donald L., Ragina M. J. Butler Vans 1 (each) 1(each)
Tawana P.,Deshunta H.,James H. Vans 1 (each) 1 (each)
Nathaniel H., Timothy G., David E. Vans 1 (each) 1 (each)
Robert B., Darrel W., Cameron L. Vans 1 (each) 1 (each)
FINAL RESULTS
David S., Donald M., Chris P. Team
Driver Flats 1 (each)
Total
1 (each)
Certified
Referrals Referrals
Leslie E. - $3,000 Winner Flats 2
Robert H., Tamicdrius D. Flats
7
*Ken B. $500
Random
Jeremy V. - $1,500 Winner Flats 4
1 (each)
Leroy S., Kenneth B.*, Joshua H. Flats/Vans/Vans 2 (each) 1 each
2
2 (each)
William R., James W. Flats 3 (each) 1 (each)
Donald G., Rene R., Michael R. Flats 1 (each)
Drawing
1 (each)
Tim W., Michael P. Flats 3 (each) 1 (each)
Winner
Anthony H., Jadaun W. Vans 3 (each) 1 (each)
Andy M., David K., Raurii M. Flats 2 (each) 1 (each)
Wayne K., Clayton P., Darryl O. Flats
Steven Z., Larry W., Olendus G. Vans
Dwight H., Rosalind J., Ronald M. Vans 1 (each)
2 (each)
2 (each) 1 (each)
1 (each)
1 (each)
Robert P., Frank S. Flats 2 (each) 1 (each)
1 (each)
Vans
1 (each)
Latrone W., Wanda S 2 (each) 1 (each)
Louis A., Jon W., Paul A. Vans
Kevin B., Timothy G. Heavy Haul
Richard G., Sidney D., Brian O. Heavy Haul
Prescott W., Anthony B., John R. Flats
2 (each)
1 (each)
1 (each)
1 (each)
1 (each)
1 (each)
Justin B., Daniel K., David M. Vans
Milton W., Gary L., Lamaquell S. Flats
Nhan N., Kenneth S., Wade D. Flats 1 (each)
1 (each)
1 (each) 1 (each)
1 (each)
1 (each)
Donald L., Ragina M. J. Butler Vans 1 (each) 1(each)
Tawana P.,Deshunta H.,James H. Vans 1 (each) 1 (each)
Nathaniel H., Timothy G., David E. Vans 1 (each) 1 (each)
Robert B., Darrell W., Cameron L. Vans 1 (each) 1 (each)
David S., Donald M., Chris P. Flats 1 (each) 1 (each)
Robert H., Tamicdrius D. Flats 1 (each) 1 each
Donald G., Rene R., Michael R. Flats 1 (each) 1 (each)
Wayne K., Clayton P., Darryl O. Flats 1 (each) 1 (each)
Louis A., Jon W., Paul A. Vans 1 (each) 1 (each)
Justin B., Daniel K., David M. Vans 1 (each) 1 (each)
The Herald www.atsinc.com 4th Quarter 2016 Volume 35You can also read
