THE HERTFORDSHIRE COLLECTION - IT'S WHAT'S INSIDE THAT COUNTS Individually inspired care homes in Hertfordshire - Gold Care Homes
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
THE HERTFORDSHIRE COLLECTION IT’S WHAT’S INSIDE THAT COUNTS Individually inspired care homes in Hertfordshire
Welcome to our
Hertfordshire homes
Welcome IT’S WHAT’S INSIDE THAT COUNTS 1
Since 1999, Gold Care Homes has Our service is built on delivering our Trust: We are trusted by our
been redefining the care industry core values. Whether corporate or residents to deliver the best possible
and providing exceptional living front line, our entire workforce is care, and provide a ‘home like’
environments for our residents focused on delivering our mission: living environment. Our residents
across 21 care homes. trust us to be ultra professional
“Enhance the lives of residents and maintain integrity and respect
Our aim is simple - to provide in our care by bringing them they deserve while in our care.
excellent care within our family
joy, happiness and fulfilment”
orientated developments. We do Empowerment: All of our
this by striving to deliver the best We will achieve our mission by staff are empowered with the
service we can, while ensuring our providing the highest quality of freedom, flexibility, and power
committed health care professionals care and services, whilst always to make decisions and solve
have the passion to deliver an striving for excellence. problems. This ensures a fully
excellent service. engaged workforce to deliver
We will achieve our goals by: an excellent service.
Our Hertfordshire homes have a
minimum rating of Good by CQC or B
eing responsive and showing Accountability: At the core
an independent review inspection compassion to the individual of this value is reliability and
board. All of our homes offer first needs of all. personal responsibility; therefore,
class general and dementia care for P
roviding residents and staff with we value the ability of our staff
residents offering a range of services a warm, friendly, healthy and safe and organization to honour
including: respite, residential, frail environment to live and work. our commitments.
elderly and dementia services. E
stablishing a person centric Maintain Integrity: We conduct
“My mother always
Caring for a loved one or close approach to care. our business in accordance with
friend can be a very rewarding B
uilding the best team by the highest standards of professional
experience, but it can also be encouraging training and behaviour and ethics. We are
receives the best
very challenging and stressful. self-development of all. transparent, honest and ethical
Our team of trained professionals in all our interactions.
Underpinning our mission and vision
can offer you as much or as little
are our individual Gold Care values To us, our Hertfordshire homes
care over and
support as you need, whether
which makes us unique and sets us are more than just a name. It’s
that’s a few days, a family holiday,
apart from other care providers in somewhere warm, inviting and a
or a long term solution.
the country. genuine home from home. We look
above expectations”
forward to welcoming you soon.
Best
Julie
Sunil Cheekoory
Daughter of resident at Autumn Vale Sunil Cheekoory
Review: carehome.co.uk Chief Operating Officer
Gold Care Homes
0800 689 3092 | enquiries@goldcarehomes.com
Since retiring Roger has found peace
and tranquillity tending his garden.
Since becoming a resident, he has
been lending his green fingers to the
landscaped gardens but loves nothing
more than putting his feet up with a
cup of tea and admiring his handiwork.
Our homes ITS ALL ABOUT THE DETAIL 2
OUR PHILOSOPHY OUR FOOD
It’s our philosophy that A taste of
makes us so special the good life
To us, each and every resident is an Our person-centred Our food service has been designed to
individual. Each has his or her own care means… replicate a home setting. The food has been
life story. Each has their own likes specially selected to ensure our residents
and dislikes. Each has their own way W
orking together with your friends receive the right balance of nutrients while
of living. and families to ensure we ensure still appeasing to the varied taste buds on
your experience meets your needs. offer. Whether it’s a late morning breakfast
All of our residents enjoy their own
H
elping you choose when, or an early dinner on the garden green, our
care plan, tailored specifically for
where and how you get support. in house food specialists will ensure every
them. This allows us to build their
meal is an experience not to forget.
care around their preferences, H
elping you plan for the present
lifestyles and routines. and the future. Every meal we produce for our residents
reflects their own specific dietary needs as
It’s all part of our philosophy to Helping you stay healthy and safe.
laid out in their care plan. It’s a cornerstone
see the person for who they are,
G
etting you involved with groups, of our care policy and key to our person-
not masked by age or condition.
organisations and social activities. centred approach. Besides the regular meal
Everything we do is driven by
times, our food specialists regularly organise
this genuinely caring, person- C
reating new memories that
bespoke eating experiences, from outdoor
centred approach. enhance the gold care experience.
BBQs to baking specialist cakes and cookies
– not forgetting the staff bake off where our
residents are our judges!
Our food specialists also go the extra mile for
special days such as anniversaries, birthdays
and cultural holidays. Restaurant experiences
are also available for when visitors wish to
eat private meals with their loved ones.
Visitors are also free to try our meals - just
ask our Care Home Manager for a free
tasting session.
0800 689 3092 | enquiries@goldcarehomes.com
Before becoming a resident, Margaret
was a professional dance teacher for
35 years. Her passion for dance is as
strong as ever. A regular member of our
weekly dance classes, she’s still teaching
the others a few of her old steps.
Our services WHAT’S AVAILABLE AT OUR HERTFORDSHIRE HOMES 4
Active Body,
Active Mind
Our Activities Co-ordinators play SOME OF THE ACTIVITIES
a fundamental part in delivering YOU’LL FIND AT OUR HOMES
our mission of enhancing the lives Lotto
of our residents by creating a fun Bingo
and hugely varied program for EN-SUITE VIEWS OF OUR TV AND SINGLE OR WELCOME
Yoga/Meditation
everyone to participate. A great FACILITIES LANDSCAPED TELEPHONE DOUBLE TOILETRIES
Planting/Gardening GARDENS POINTS SIZED ROOMS UPON ARRIVAL
source of fun and laughter, our
range of activities really help each Singing
resident live their life to the full. Painting
Quizzes
Here at Gold Care Homes, we
Theatre visits The wonderful facilities in our There are also a number of
believe independent activity,
Art classes Hertfordhsire homes make a world additional paid for services
hobbies and day to day chores
of difference to our residents. including hairdressing, chiropody
boost self confidence. By taking Shopping outings
Whether it’s chatting in the cafe, services, daily reading material
the time to understand each Exercise classes
pottering around the garden or and many more.
residents capabilities, we’re able Visiting speakers
enjoying the peace and quiet of the
to build a personalized activity plan. Tea dances For residents wishing to upgrade
lounge,there really is a favourite
Our aim is to create a programme their room experience to include
Halloween parties place for everyone.
that encourages as much interaction dedicated internet service, movies
Competitions
and enjoyment as possible. Rooms vary in style and facilities on demand, private phone line/
Fancy dress shows
across our Hertfordshire homes, mobile, large flat screen (and more),
As you’d expect, most activities are Barbecue parties but the majority offer: speak to our Care Home Manager
indoors. However, when the weather Regular entertainment regarding the Gold Care Plus and
permits, we make the most of our En-suite facilities
Cinema nights Platinum room packages.
lovely outdoor patio areas and Views of our landscaped gardens
Baking & cooking
landscaped gardens. We regularly TV and Telephone points
arrange local and national trips to Games clubs
Fundraising events Single or double sized rooms
popular attractions – our recent
trip to St Albans Cathedral was a Christmas party Welcome toiletries upon arrival
firm favourite! Special events/Birthday parties Modern bedroom furniture
0800 689 3092 | enquiries@goldcarehomes.com
Martha’s
diary
A week in life of Martha, a Gold Care Resident.
Sunday Tuesday Friday
Ah, always my favourite day of Healthy body, healthy mind they say. My birthday! And what a day. Cards
the week. A lovely late breakfast, It’s exercise time. A couple of gentle and presents everywhere. I didn’t
followed by a chat with my personal classes with Viv followed by fresh get a moment’s peace with everyone
carer Miriam in the café before juice in the café and an afternoon popping in to say Happy Birthday.
we headed out for a stroll around nap. Heaven. Up in time for a spot And what a wonderful party… cake,
the gardens – what glorious of flower arranging, followed by an dancing and Miriam even managed
weather. Another delicious Sunday evening in the lounge watching TV - to find a bottle of bubbly to round
roast lunch, Miriam made sure glad its movie night today! the day off!!
she replaced my sprouts with
peas! Afternoon was bingo time.
Wednesday Saturday
Another win for Vera…I swear Tony Wednesday is yoga day. Another A beautiful day for a barbecue on the
the caller has a sweet spot for her. excellent class with Tony…I always patio today - as always, the food was
feel so relaxed afterwards. Then onto delicious! That Terry the chef really
Monday a bit of gardening. Mainly planting knows his stuff – unlike my dear old
We’re off out! A coach trip to the today, although I must say my roses Gerald who used to burn everything
countryside and a cream tea in the are coming up beautifully. to a cinder. Tim and Sarah joined us
most charming little coffee shop. with the grandkids – my, how they’ve
Home in time for dinner and a guest
Thursday grown. Everyone had a fabulous
speaker on how to support the early Out again, this time to Watford time, what a great week!
signs of dementia. Great to see so Palace Theatre. Miriam organised
many relatives of residents attend. lovely seats and it was a wonderful
performance…they really don’t
make them like that anymore.
Home in time for tea – pasta bake,
yummy – and bridge club. For once,
Susan and myself beat the boys!
0800 689 3092 | enquiries@goldcarehomes.com
“Staff friendly, supportive,
caring and very respectful.
Home environment very
Annie loves a slice of cake but worries positive and stimulating.
about her diabetes. Since becoming a Considering that our mum
resident, our staff ensure that she can
indulge in her favourite – Victoria said she would never go into a
Sponge – by stocking a sugar free care home the fact that she is so
version for her to enjoy whilst keeping
an eye on her insulin levels.
happy here is testament to the
care provided by all the staff.
Thank you!”
Ros
Daughter of resident
Our staff DELIVERING EXCELLENT CARE IS KEY 8
at Martins House
Review: carehome.co.uk
Our staff make our homes
We take as much care of our staff A home from home
as we do of our residents. Delivering
As you’d expect, we work hard to
excellent care is key at Gold Care
keep our homes clean, comfortable
Homes. It motivates the way we
and up to date. We’re constantly
invest, train and measure staff
looking for new ways to improve
wellbeing. This ensures our entire
our environment, but above all -
workforce is fully engaged and is
we will always ensure our homes
driving towards our corporate goals.
remains ‘homely’. Our outside areas
We are active in pursuing a fully including: the beautiful flower beds,
dedicated workforce and monitor secluded gardens, lawns and patio “There’s a culture of continuous
the feedback of our staff through areas are all kept perfect so they’re improvement at Gold
an annual Health and Happiness ideal for a stroll, or simply sitting Care Homes with senior
survey. After all, a happy workforce on a bench, listening to the birds.
management open to new
provides a happy service! We use
Time well spent ideas and efficient ways of
a range of corporate initiatives to
support staff engagement levels A varied social and leisure working. I originally started
including: involving our staff when schedule is essential to improve as a Carer over 8 years
developing individual care home resident experiences and improve ago and have progressed
interactions. That’s why we do
strategies, investment in training and to Care Home Manager, now
our best to keep our residents as
development, identifying future stars managing an outstanding
in the business as well as regular independent as possible and provide
the most fulfilling experience we can. rated care home. Management
social events. We recently launched
our very own Dragons Dens style
support, as well as my
A place for family and friends individual tailored training
ideas forum, where staff, residents
At Gold Care Homes, we positively and development programme
and their families can present ideas
welcome regular visits from friends
to promote efficiency and improve have played a significant
and family. We actively encourage
the experience of our residents.
visitors to taking part in activities,
part of my success.”
it’s all part of making our residents Ronnie Lane
stay more meaningful and enjoyable. Care Home Manager at The Tudors
0800 689 3092 | enquiries@goldcarehomes.com
Autumn Vale
Care Centre
Danesbury Park
Gerry has always loved his Saturday Road, Welwyn
night poker games. Since becoming a
AL6 9SN
resident, he has set up a mini poker
league with other residents and is well 01438 714491
known for his unwavering poker face.
Next steps COME AND EXPERIENCE OUR CARE 10
Halcyon Days
The Old Rectory,
Church Lane
How to find us. Graveley,
SG4 7LU
And how to find out more
01438 315588
CQC reports and online reviews
are a great source of information
to identify suitable homes. To truly
Weston
experience a Gold Care home, we Hitchin
always recommend a viewing where Little Offley Halcyon
our dedicated Care Home Champion Sundon Days
St Ippolyts Graveley
will be pleased to walk you through
the home and answer any questions
Martins House
you may have.
A1
Stevenage
Placing loved ones in care can be
Wigmore A6
M1
a difficult decision, which is why we 02
Luton
try and accommodate every request London Luton
Whitwell
Airport
we receive. Subject to availability,
A1
Caddington
Heath Lodge Martins House
we will be happy to arrange
Woomer Danesbury Park Road, Jessop Road, Pin Green
Taster Days where your loved Autumn Vale Care Centre Green
Welwyn AL6 9SN Stevenage SG1 5LL
ones can experience the Gold Care East Hyde & Heath Lodge
01438 716180 01438 351056
A
environment first hand. Speak to
M1
51
83
Welwyn
A1
the Care Home Manager for
more details. Flamstead Harpenden
Wheathampstead
It’s what’s inside our care home that Welwyn
Garden City
Redbourn
counts... experience it for yourself. Queensway
M1
A1
House
Queensway Sandridge Jupiter Drive,
Email House
H ER
FOR D
ROA D
Hemel Hempstead
enquiries@goldcarehomes.com Hatfield HP2 5NP
Hemel
RD.
Website Hempstead NS St Albans 01442 266088
M1
T A
S AL B
www.goldcarehomes.com A 41 1
4 14
A4
A1
N. .
O RBITA L RD
London
We’re regulated by the care regulator, Brookmans
A41
Kings Colney
the Care Quality Commission (CQC). Langley Park
M1
M25 5
M2 M2
This helps us identify where we can make 5
any improvements. We are committed to
providing excellent care and we constantly
strive to exceed the expectations of
our regulator.
0800 689 3092 | enquiries@goldcarehomes.com
“Halcyon Days is such
a lovely home. Staff
are caring, it’s always
warm, clean and
friendly. I feel very
happy that my mum is
well looked after and
she is safe here.”
Denise
Daughter of resident at
Halcyon Days
Review: carehome.co.uk
“As soon as I was admitted, staff
began to treat me with infinite care
“In all the years Mum has been a
and tolerated all my problems i.e
resident, I have never seen her so
panic attacks, blackout and much
happy. The team who look after
more. They were kind, patient and
her are amazing - so polite and
tolerant. The direct result of this
understanding. I cannot praise
treatment is that now a few months
you all enough. I applaud you in
later, I have been helped out of this
bringing this home up to scratch.”
psychological forest and
Lyn am almost myself again.”
Daughter of resident at Heath Lodge
Review: carehome.co.uk Ann
Resident at Autumn Vale
Review: carehome.co.uk
“The staff treat residents with dignity “Staff are friendly, supportive,
and kindness, taking into account their caring and very respectful. Home
individual needs like and dislikes. Catering environment is very positive and
at meal times is first class with plenty of stimulating. Considering that our
choices and is well presented. Assistance is mum said she would never go into
given where necessary. Additional snacking a care home; the fact that she is so
stations are also provided. Numerous happy here is testament to the care
activities are organised and residents provided by all the staff. Thank you!”
are encouraged to participate.” Ros
Colin Daughter of resident
Son of resident at Queensway at Martins House
Review: carehome.co.uk Review: carehome.co.uk
Where you’ll find our homes… Acton Care Centre Drayton Village Care Centre Martins House 48 Gunnersbury Lane 1 Spring Promenade Jessop Road, Pin Green Acton, London W3 8EF West Drayton UB7 9GL Stevenage SG1 5LL 0208 896 5600 01895 430955 01438 351056 Alan Morkill House Halcyon Days Peregrine House 88 St Mark’s Road The Old Rectory, Church Lane 350 Hermitage Road London W10 6BY Graveley, SG4 7LU South Tottenham, London N15 5RE 0208 964 1123 01438 315588 0208 809 5484 Autumn Vale Care Centre Heath Lodge St Katharine’s House Danesbury Park Road, Welwyn Danesbury Park Road, Welwyn Ormond Road, Wantage Hertfordshire AL6 9SN Hertfordshire AL6 9SN Oxfordshire OX12 8EA 01438 714491 01438 716180 01235 762739 Baugh House Hillside Nursing Home St Stephen’s Care Home 19 Baugh Road, Sidcup North Hill Drive, Harold Hill St Stephen’s Terrace, Droitwich Kent DA14 5ED Romford, Essex RM3 9AW Road, Worcester WR3 7HU 0208 620 1007 01708 346077 01905 29224 Bletchley House Kent House The Tudors Beaverbrook Court, Bletchley Augustine Road North Street, Stanground Milton Keynes MK3 7JS Harrow HA3 5NS Peterborough, PE2 8HR 01908 376049 0208 421 4550 01733 892844 Brackenbridge House Lucton House Queensway House Brackenhill, Victoria Road 8 Long Wood, Heath Road, Jupiter Drive, Hemel Hempstead, Ruislip HA4 0JH Rowheath, Birmingham B30 1HT Herts HP2 5NP 0208 422 3630 0121 451 3451 01442 266088 Burrows House Manor House Willowmead Care Home 12 Derwent Road, Penge 1 Amblecote Avenue, Kingstanding Wickham Bishops Road, Hatfield London SE20 8SW Birmingham B44 9AL Peverel, Essex CM3 2JL 0208 778 2625 0121 360 0680 01245 381787 Here at Gold Care Homes we are proud supporters of The Care Workers Charity, which supports the basic welfare of current, former, and retired care workers by awarding hardship grants.
You can also read
