THE JOINED UP JOURNEY - AIR TRANSPORT - SITA
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AIR TRANSPORT
2016/17
THE JOINED
UP JOURNEY
PAGE 9
THE INTERNET OF THINGS
BUSINESS AS USUAL IS NO LONGER AN OPTION
PAGE 6
DECISIONS, DECISIONS...
INTELLIGENT AIRPORT DECISION-MAKING
PAGE 14
#SITAREVIEW
CONTENTS
INTERVIEW
P 24
COBUS MCQUIRK,
SAA, ON DIGITAL
TRANSFORMATION TECHNOLOGIES: THE ADVENT OF THE TOKEN
P 33
THE PROMISE OF NEXT GENERATION SINGLE
TOKEN TRAVEL
TECHNOLOGIES Internet of Things. Orange’s Jérôme Poulain, Intel’s Charlie Sheridan 6
TRENDS Decisions, decisions – intelligent airport decision-making 14
TRENDS Airport tech keeps rising – Airport IT Trends Survey 2016 17
TRENDS Embrace the revolution. Justin Powell and Jim Robinson, Arup 19
TECHNOLOGIES Kiosks keep rising, as passengers want more control 22
TRENDS Bags on the move – the latest and greatest in baggage 26
INNOVATIONS Back on the agenda – RFID for baggage 31
INTERVIEW TRENDS Authorize in advance – border processes 35
P 12 TECHNOLOGIES
OPINION
Lifeblood of modern day travel – low-cost connectivity
IoT connectivity solutions needed. Stuart Lodge, SIGFOX
37
38
MIAMI AIRPORT'S OPINION Future of networks. Pierre-Louis Biaggi, Orange 39
MAURICE JENKINS INNOVATIONS Seize the potential of nose-to-tail aircraft connectivity 41
ON DAY OF TRAVEL OPINION Proactive and creative – digital airlines. Boeing’s Dr Jens Schiefele 44
SERVICES
OPINION Inflight connectivity and personalization. Joe Leader, CEO, APEX 45
MEMBERS Innovation for the community: SITA programs 46
Air Transport IT Review – Issue 3 2016/2017 Publishers: Printed by
Arthur Calderwood, Susan Brown Technique Print
Air Transport IT Review online and breaking news: Group using their
www.sita.aero/air-transport-it-review Managing Editor: environmental print
Terence Tucker technology.
Printed on Forestry
Editorial:
SITA Stewardship
Gerald Oliver, Julius Baumann, Paul Brock, Council® (FSC®)
252-254 Blyth Road, Hayes, Michelle Moreland, Mary Rose Everan, accredited paper
Middlesex UB3 1HA, UK
Sara Jimenez stock.
Telephone +44 (0)20 8756 8000
Production Editor:
Enquiries to info@sita.aero
Amarat Raval
Online Production Editors:
Marion Craen, Chris Bagley
Follow us on www.sita.aero/socialhub
Information is subject to change without notice.
All trademarks acknowledged. ©SITA 2016
ISSUE 3: 2016/2017 3
NEWS
WORLD’S AIRPORTS
PRIORITIZE SECURITY
Airports are placing a greater emphasis on IT investments for
passenger and airport security with 50% rating it a high priority,
up from 37% last year.
So says the recently launched 2016 Airport IT Trends Survey,
by SITA and Airports Council International, in association with
Airline Business.
For many airports, the investment focus has shifted to security
in the wake of heightened regional tensions, some of which
directly target air travel.
GET YOUR MEDIA
CHANGING WORLD
While investment in passenger processing technology still
ON DEMAND
ranks the number one priority for airports, it has dropped from
73% in 2015 to 59% this year as security rises in priority.
“The technology trends at airports reflect the changing world,”
says Matthys Serfontein, SITA Vice President, Airport Solutions. Every year airlines load on to their aircraft more than 36,500
tons of newspapers and magazines as a service for passengers
As airports focus on digital transformation, the 2016 survey
– that’s equivalent to the weight of 100 Airbus A380s.
says they’re exploring areas such as wearables, biometrics,
robotics and context-aware services. Now there's an alternative. SITA has introduced DigitalMedia
Airports are also shifting attentions towards technology to as a response – a self-service entertainment platform to
generate non-aeronautical revenue, as well as the provision deliver content to a smart device, enhancing the passenger
of hybrid public Wi-Fi services. experience before, during and after the flight.
See ‘Airport tech keeps rising’, page 17. Available at five possible touchpoints – on the move, kiosk,
app, lounge and tablets – it is provided through a partnership
Find out more: with Adaptive Channel, offering over 6,500 newspaper and
www.sita.aero/surveys magazine titles.
Proof-of-concepts have been underway by SITA, SWISS and
Geneva Airport, as well as London Heathrow.
INDUSTRY FACTS “Having access to a range of media that they can continue to
IN AN INSTANT enjoy at the gate and inflight on their mobile device meets
a genuine need for customers,” says SWISS Marketing
Distribution Manager Arnaud Delaloye.
For full story:
www.sita.aero/air-transport-it-review
AIR TRANSPORT IT TRENDS HUB FAST TRAVEL IN MANILA
Commended by the Marketing on Mobile Awards (MOMA) The Manila International use technologies at Terminals
Visit the Air Transport IT Trends Hub on SITA’s website Airport Authority has selected 1 and 2 for fast check-in and
for the full range of air transport industry trends, charts, SITA technology to transform bag drop, along with new bag
facts and figures from our 2016 surveys, and more. Ninoy Aquino International tracking.
Airport (NAIA) to be among In this first stage of NAIA’s
See the latest charts and videos for SITA’s surveys and
the leading airports supporting transformation, SITA
reports, including: IATA's Fast Travel program. will overhaul passenger
• Airline IT Trends Survey
The airport is the main processing systems in
• Airport IT Trends Survey
international gateway to the Terminal 1 and 2 with the
• Baggage Report Philippines with more than next-generation technology
• Passenger IT Trends Survey 37 million passengers and SITA AirportConnect Open, a
You can freely download material for your own use. serves as a hub for the platform for common-use
country’s major carriers. self-service kiosks, self-bag
www.sita.aero/it-trends-hub drop and self-boarding gates.
The agreement includes the
implementation of the most
up-to-date airport common-
4 AIR TRANSPORT IT REVIEW
NEW ANALYSIS OF ORLANDO REDEFINES
PASSENGER TRENDS THE PASSENGER
BY REGION EXPERIENCE
Passengers prefer technology to people and interact with
technology in different ways. That’s clear from the 2016 Passengers at Orlando International Airport in the US
Passenger IT Trends Survey, by SITA and Air Transport World. are benefiting from a series of innovations introduced in
But thanks to further analysis of the survey’s results, we’re recent months.
now able to look at which passenger profiles are dominant First, they have been enjoying shorter wait times, with
in various regions of the world, as well as which technology 53% fewer passengers spending more than 15 minutes
passengers would use the most. in line. This is in large part the result of the introduction
of sophisticated queue management technology. SITA
REGIONAL DIFFERENCES QueueAnalyzer provides the airport with a real-time view of
Through several analyses – including China, Europe, Russia, the TSA checkpoints, enabling rapid response to unexpected
South Korea, UAE and the US – the air transport industry can conditions. It also provides historical wait-time data to
now gain insights into Passenger IT Trends on a country and establish wait-time profiles for different times of the day,
regional basis. days of the week and seasons.
Download country/regional fact sheets at: www.sita.aero/surveys At the same time, the airport recently unveiled a new
DISCOVER YOUR TRAVELER PROFILE standard in airport display – with a video wall the length of
Are you a ‘do-it-yourself tourist’ or someone who likes to travel five football fields – to create a fun and interactive check-in
in style? Do you plan carefully or leave things to chance? experience for the 42 million passengers who travel to and
from Orlando International Airport every year.
Answer a few questions in the Travel Technology Discovery
SITA partnered with Synect to design and install the ultra-
Quiz to find out your profile, and share on a world map to see
high definition video wall, which fully integrates with airport
how you compare.
operational systems.
Go to http://travelerprofile.sita.aero to define your
See also ‘Decisions, decisions…’ on page14.
passenger profile.
WEBINAR
An on-demand is now available. Called ‘Defining passengers,
targeting technology’, it covers key findings from the 2016 SITA
Passenger IT Trends Survey, with extra analysis only available
on the webinar.
To register:
www.sita.aero/events
MEA TARGETS FASTER
CONNECTIVITY
Middle East Airlines-Air effective links with its 26
STOP PRESS! Liban (MEA) has signed a
new agreement with SITA
outstations across the globe,
providing a headquarters-like
to introduce new, faster experience across its vast
SITA named Asia Pacific Airport IT Solutions
connectivity across the network.
Company of the Year by Frost and Sullivan. airline’s network.
LONG PARTNERSHIP
JetBlue chooses SITA to support hundreds of The agreement includes The contract marks a
kiosks in 50+ locations. SITA Connect which provides continuation of the strong
SITA completes ISO certification for information the airline with unrivalled relationship between the two
security at Changi Airport. network coverage. This will organizations, which dates
ensure MEA maintains fast, back more than 60 years.
ISSUE 3:
1: 2016/2017
JANUARY 2012 5
THE MARCH OF THE INTERNET OF THINGS
IT’S HERE AND
NOW
BUSINESS AS USUAL IS NO LONGER AN OPTION,
THANKS TO THE INTERNET OF THINGS.
Talk to anyone in the tech ‘ALL AROUND US’ "Some companies not
industry about the Internet owning any assets are more
Jérôme Poulain, VP
of Things (IoT) and inevitably valuable than ones owning
International Development at
words like ‘potential’ or millions. What we see with
Orange Business Services,
‘opportunities’ litter the these businesses is that IoT
agrees. He’s been working on
conversation. As Jim Peters, technologies allows them to
large scale IoT initiatives for
SITA CTO notes, “the Internet manage a value chain without
years including a number of
of Things sits on the Gartner the capex … and they are very
Smart City projects in places
Hype Cycle at the very top.” successful,” he says.
like Marseilles and Doha.
So is IoT getting a bad rap He says the IoT is already all “This is a wake-up call for us
as another flavor of the around us, but is not perceived all. It means business as usual
month story? in that way. is not an option anymore."
Peters believes the perception “Today there are already many DRAMATIC EVOLUTION
comes down to the IoT being everyday objects participating
used as a general term for a One company that’s done more
in the Internet of Things. Even
collection of technologies and than most to drive the IoT is
ones we don’t even think
doesn’t factor into mainstream Intel. They’ve pushed Moore’s
about. The passport – it has a
business conversations. Law to where you can get
chip. Also with shopping, there
minute computers and sensors
“When the CIO has a budget are tiny RFID tags in clothing
onto tiny chips.
meeting there’s no IoT that retailers use to manage
discussion, so to speak. The their inventory … and of course Charlie Sheridan, Director of
budget discussion is about there is the king of these IoT Systems Research for Intel
the use cases, whether it’s objects, the smartphone.” Labs Europe, agrees the IoT is
proximity services in an airport here and now, but believes it’s
It has also changed business
or real-time monitoring of just at the start of a revolution.
models worldwide. The
aircraft parts. It means IoT “Uberization of our economy”,
doesn’t get the credit for some as Poulain calls it.
of what it’s already delivering.”
“TODAY THERE ARE ALREADY MANY EVERYDAY OBJECTS
PARTICIPATING IN THE INTERNET OF THINGS. EVEN ONES
WE DON’T EVEN THINK ABOUT. THE PASSPORT HAS A
CHIP. ALSO, WITH SHOPPING, THERE ARE TINY RFID TAGS
IN CLOTHING THAT RETAILERS USE TO MANAGE THEIR
INVENTORY … AND OF COURSE THERE IS THE KING OF
THESE OBJECTS, THE SMARTPHONE.”
JÉRÔME POULAIN
VP INTERNATIONAL DEVELOPMENT, ORANGE BUSINESS SERVICES
6 AIR TRANSPORT IT REVIEW
“We're really already in that or using Wi-Fi or anything, and connected devices into DATA VOLUMES
era of smart and connected you really have to make your existing enterprise and
There’s also the huge volume
everything,” he says. “And it's sure that the identity of the operational systems? It's easy
of data to deal with. It’s going to
going to grow. objects is secured, and the to do greenfield, but retrofits
put unprecedented pressure on
communication that you have are challenging.
“I think over the next 10 years networks, says Sheridan.
with them is also encrypted, “If you can get it working,
there’s going to be a dramatic
managed and secure,” he says. “How do you actually manage that
evolution of computing. We're feeding that virtual cycle
data? Where is the best place, the
of pushing data into the
going to take all the data that INTEGRATION most optimized place, to do the
we're generating with our cloud, there are some really
Another challenge comes data analytics?
smart and connected devices interesting opportunities
and merge it with very, very in assembling the various and benefits.” “With IoT, a large percentage
intelligent machine learning pieces of technology into an of the data, some 40%, will be
and artificial intelligence,” IoT solution. STANDARDS processed much closer to the
he predicts. “The most important thing is A related issue is standards, edge. So we're starting to see
the integration,” says Poulain. which would help with new paradigms in how we
Nevertheless, it’s not going to
“At Orange, we have an interoperability between manage the data from edge
be all plain sailing and both
approach we call Datavenue components. “Standards are analytics all the way through to
Sheridan and Poulain see
with the steps ‘select, connect, going to be absolutely critical the cloud,” he continues.
challenges ahead.
manage, control’. and key to rapid deployment of
CONNECTIVITY
SECURITY “With proper integration IoT,” says Sheridan.
Another question that needs
“Security is paramount, so we using the proper devices, the “One of the things that
answering is connectivity. How do
need to think about it upfront proper connection, the proper Intel is doing is working
we actually take all the different
and really build it in from the platform for managing them, it with the Industrial Internet
objects and get them on the grid?
beginning,” says Sheridan. can really bring lots of value.” Consortia (IIC). It's got GE;
it's got Siemens; all of the As Peters explains, “If, as some
Poulain concurs. Businesses are often
large players. Both from a estimates put it, we’re going
“Cybersecurity is really key. constrained by legacy
computing technology side to have 50 billion connected
When you interconnect objects technology and Sheridan sees
and also from an industry sensors, you can’t have 50 billion
using LoRa (the networking this as an issue. “How do you
side, coming together to more cables going into the
standard enabling the IoT) retrofit all of these smart
define standards.” wall somewhere.”
ISSUE 3: 2016/2017 7
THE MARCH OF THE INTERNET OF THINGS
“THE INTERNET OF THINGS SITS ON THE GARTNER HYPE
CYCLE AT THE VERY TOP. THE BUDGET DISCUSSION
IS ABOUT THE USE CASES, WHETHER IT’S PROXIMITY
SERVICES IN AN AIRPORT OR REAL-TIME MONITORING OF
AIRCRAFT PARTS. IT MEANS IOT DOESN’T GET THE CREDIT
FOR SOME OF WHAT IT’S ALREADY DELIVERING.”
JIM PETERS
CTO, SITA
Fortunately, wireless options However, as Poulain points
are in abundance. For close out, with all the connectivity SIMPLIFYING IOT DEPLOYMENTS
proximity there is Wi-Fi, options there will be a trade-
By Charlie Sheridan, Director
Bluetooth and the newer off between data rate, range,
of IoT Systems Research for
wireless protocol, Zigbee. power, and cost.
Intel Labs Europe
For longer range connectivity, “You have to choose which
GSM is omnipresent, but its It can be incredibly complex to
technology matches what you
power and cost characteristics put together all the different
want to do. If you want flexibility components that make up
make it unattractive for many with the possibility of building
IoT deployments. a good IoT solution. So we
your own private network and decided there's a great
bi-directionality, LoRa is right. opportunity to build a unified
LOW COST
solution - an IoT platform.
“Or if you want a wider coverage
To counter this, new dedicated
that is operated one way, there The Intel® IoT Platform identifies the key components of an
IoT networks are starting
is for example, SIGFOX. You also IoT solution, how they work together, and where essential
to evolve under the banner capabilities – such as security and analytics – happen.
have the telecom operators with
LPWAN (Low Power Wide
cellular GSM,” he says. In terms of real life industry examples, we have this platform
Area Network). Two competing
deployed in our own facilities and factories looking at the
networks are SIGFOX and LoRa.
AFFORDABLE 5G assembly and equipment. The measured benefits are around
See ‘The lifeblood of modern US$9m per year.
day travel’, page 37. On top of that, cellular
networks will eventually When I think about airline industry examples, you have
The benefit of these networks what Boeing or Rolls Royce are already doing around the
offer the full range of IoT
is that they offer lower cost connected engines and their servicing models.
connection: LTE-M or NB-IOT
connectivity for objects that
on 4G networks and even GSM-
produce only small amounts of See full online article at:
IOT are all expected to become
data and need long battery life. www.sita.aero/air-transport-it-review
public before the end of 2018.
As Poulain explains, “For
Today cellular networks,
example, LoRa is a radio
which are available worldwide,
connection technology that
can work with a public or
remain relatively expensive. As THE FUTURE IS NOW The good news is there’s
the IoT world ramps up, this a lot of expertise already
private base station over a few What’s clear is that
too will evolve and cost will out there, adds Poulain.
tens of meters right up to a overcoming the challenges
converge at an affordable level. “SITA and Orange, with their
few kilometers. is by no means easy, but the
“With 5G becoming common transportation and industrial
smart thinking seems to be
“It allows objects to work for knowledge are a natural
from 2020, IoT will be fully don’t hold back as there are
say 10 years without changing partnership for integrating
supported with wide coverage, already benefits to be had.
the battery, because they just IoT into their customers’
volumes, as well as long
send a few data bits per day to As Sheridan advises, businesses.”
battery life,” says Poulain.
the base station. So when you “basically you've got to
Sheridan agrees. “5G And is IoT still a flavor of the
have your LoRa base station pick a problem and just go
technology will come. month story?
connected to your AirportHub after it. There are many,
for example, you would have The driver for that is many opportunities. Smart Absolutely not, he says.
the possibility to connect a really going to be areas buildings, Smart homes, “The future is now and
lot of objects and they will like autonomous systems, Smart grid; these are all we are actually getting real
last forever.” robotics, and potentially areas that are going through savings from IoT projects,
drone control. Autonomous transformation.” so the Internet of Things,
systems and robotics are it’s real, it’s here and
going to need much, much it’s happening.”
denser connectivity than
available today.”
8 AIR TRANSPORT IT REVIEW
DAY OF TRAVEL SERVICES
THE JOINED UP
JOURNEY
PASSENGERS WANT RELIABLE,
REAL-TIME INFORMATION TO GUIDE
THEM THROUGH THEIR JOURNEYS.
DAY OF TRAVEL SERVICES FROM SITA
BRING JOINED UP THINKING TO THE
TASK OF HELPING PASSENGERS
THROUGH THE TRAVEL PROCESS.
ISSUE 3: 2016/2017 9
DAY OF TRAVEL SERVICES
NEARLY HALF OF AIRPORTS (48%) ARE IMPLEMENTING
MAJOR PROXIMITY TECHNOLOGY PROGRAMS OVER THE
NEXT THREE YEARS, ACCORDING TO THE 2016 AIRPORT IT
TRENDS SURVEY. IT’S A CRITICAL STEP IN THE EVOLUTION
TO THE INTERNET OF THINGS.
Passengers, airports and Airport IT Trends Survey, up
airlines alike want to see from 30% in the 2015 survey. BEACON PIONEERS
a seamless journey to It’s a critical step in the
"SITA’s beacon technology allows us to offer a highly
and through the airport. evolution to the Internet
tailored experience to our passengers – including access
For passengers, it means of Things.
to Fast Track Security for Airport Premier Gold members,
being able to take control of
According to the survey, allowing them to use their frequent flyer card automatically."
journeys, easing anxiety.
the most common place for
So says Jean-Pierre Torres, Head of IT at Nice Côte d’Azur
This explains why more than sensors is at the security
Airport, which in 2016 launched its own multifunctional app
90% want to be able to use checkpoint, with 17% of
to coincide with the opening of refurbished terminal areas.
their mobile phones to search airports having already
for flights, plus receive flight deployed them and another Many other airports and airlines are pioneering in the
updates and boarding passes, 44% planning to by the end field of beacons, working with SITA. They include the
according to SITA’s Passenger of 2018. international airports of Hong Kong and Miami, as well as
IT Trends Survey. American Airlines, Singapore Airlines and United Airlines.
Only 6% of airports have
For airports and airlines, deployed sensor technology Go to 'Beacon pioneers light up the way' for more.
the end game is continuous at check-in, but data from See also: 'Our digital and physical worlds collide - beacons'.
reductions and operational the survey indicates that
costs – delivered by ceding check-in areas will see the
real-time control to passengers. largest number of sensor
It’s a virtuous circle. deployments over the next
That’s why 82% of airlines three years; 55% of airports
are investing in programs plan to install them.
over the next couple of years The deployment of sensors In particular, wayfinding First, airports are sitting on
to improve personalization, to monitor the arrival within the airport will be rich, valuable data. But airport
96% are planning to provide processes, in areas such as introduced by 61% of airports data has typically tended to
flight status updates, 78% baggage reclaim, is almost by 2018, while notifications, be fragmented, inaccurate or
expect to assist self-bag drop, non-existent today and while such as security queue times non-existent and distributed
and about 50% plan to have just over one-third of airports or parking availability, are across multiple sources.
roving agents for check-in, expect to install them by the planned by 58% of airports.
Second, passengers
bag drop and boarding. end of 2018, the majority
Many airports are also looking increasingly expect access to
are focusing investments on
SENSORS to monetize their mobile data at any time, anywhere
outbound passengers.
investments by developing and across a range of devices.
But none of that is helpful revenue streams. For example,
unless the way is clear
DAY OF TRAVEL SITA’s Day of Travel Services
57% of airports plan to offer
from curb to airside, with But while the use of sensor provides a set of capabilities,
retail promotions through their
passengers able to pass technologies will enable including the world’s first
app, while 41% will introduce
through the terminal without better queue and passenger location-aware airport
purchasing of airports
bottlenecks. movement management app. Announced in 2015,
services, such as car parking
through retail areas and gates, Day of Travel Services is
To manage the flow through and lounge access.
airports are now starting to based around these critical
the terminals more efficiently, Over 40% of airports will elements: an Airport App;
many airports are deploying use beacons, in conjunction
with mobile apps, to deliver support these efforts by detailed, high-resolution
sensor technologies, such making cashless payments digital maps; Bluetooth-
as beacons, to gauge the real-time ‘day of travel’
information services directly to available with their app. powered beacons and a suite
movement of people at of Application Programming
passengers at the appropriate
critical points in their journey DATA VALUE Interfaces (APIs).
to the gate (see ‘Decisions, point in their journey.
Individually, these are all
decisions…’ page 14) as well as Flight status notifications are
good developments that will
environmental monitoring. already standard airport app
help. But they’re dependent
Nearly half of airports (48%) features, but in the next three
on a joined up approach, in
are implementing major years a range of new services
particular the marriage of
programs over the next three will become a common part of
two elements.
years, according to the 2016 the mobile experience.
10 AIR TRANSPORT IT REVIEW
API FUTURE EASY AS 1,2,3
“It’s impossible to exaggerate The range of Day of
the importance of APIs to Travel Services powered
the future development by APIs includes airport
of technology for the air navigation, real-time flight
transport industry,” says status, flight follower, and
Ashish Kapoor, SITA’s Senior wait-time for areas like
Product Manager, Day of security and customs.
Travel Services.
SITA’s APIs are available
“APIs provide the pathways through www.developer.
and interfaces between aero – enabling software
multiple applications. And developers to tap into a
they are already helping rich store of aviation data
improve our own industry’s for use with potentially
passenger and customer game-changing innovations
experience. across the industry, targeted
“People want to access data, at passenger experience,
but with the fragmentation airport management, flight
of air transport industry data operations, or the connected “The amount of data an "It can also be used to
we need joined up thinking. aircraft. airport generates is massive,” commercial benefit, which
Direct interfaces into airport Their great advantage is that concludes Kapoor, “and using is why we believe Day of
and airline systems would be they are flexible and cost- it productively, in a joined Travel Services have such
cumbersome, costly, slow and effective. They can be deployed up way, can add significant a key role to play in the
create a technical maelstrom. quickly with no significant IT value for passengers and evolution of industry services
APIs give us a joined up investment. And, in a technology operations. as a whole.”
approach, while making world that continues to depend
the process seamless, cost on immediacy, they accelerate
effective and simple.” the delivery of applications.
FOR MORE
It’s as simple as: register, dayoftravel.sita.aero
get access, use.
ALL IN A DAY OF TRAVEL Weather, a source of information about the weather at a
particular airport location. It delivers a five or seven day
Day of Travel Services include a number of cloud-based APIs forecast that can be integrated into a mobile, kiosk or
for developers. Among them are the following APIs: web application to provide travelers with advance
• FlightFollower – provides information on particular flights, information on the weather they can expect at their
such as departure and arrival times. Information can be destination. The results of the query are displayed as
searched by departure airport, arrival airport, airline and icons, together with the temperature either in degrees
flight number. Centigrade or Fahrenheit.
• Beacon Services, from the design of a beacon deployment • Airport maps, a centralized solution for creation,
strategy, to implementation and support. Together with management, and delivery of detailed, high-fidelity
the Common Use Beacon Registry and geo-location, these airport maps, providing a source that can be used across
services enable the triggering of information updates, passenger-facing digital touch points. These digital maps
and contextual promotions based on the passenger’s automatically generate the fastest route.
location in the terminal building, taking personalization to Other APIs include BoardingPass – enabling the creation
the next level. of mobile boarding passes and giving airlines control over
• Flight information, a source of information about flights, branding, configuration and information management –
obtained directly from airport systems. It’s generally more as well as WaitTime, part of SITA’s Day of Operations
services and providing projected information about how long
accurate and complete than information available from
travelers will have to wait at airport queues.
other sources, and includes information such as gate
status for departing flights and bag reclaim numbers for Data is obtained from queue monitoring systems deployed
arriving flights. at airports, enabling the creation of compelling applications
that enhance the passenger’s day of travel experience.
For more:
www.developer.aero
ISSUE
ISSUE 2:
3: JUNE
2016/2017
2012 11
11
THE MARCH OF THE INTERNET OF THINGS
MIAMI – DAY OF
TRAVEL PIONEERS
MIAMI INTERNATIONAL AIRPORT’S DIRECTOR OF
INFORMATION SYSTEMS, MAURICE JENKINS, SHARES
SOME OF HIS THOUGHTS ON MOBILITY AND THE
INTERNET OF THINGS.
You’re pioneering with How far can this go?
mobility: can you give us a
With Miami’s app – ‘MIA
flavor of your approach?
Airport Official’ – we already
Our clients across the airport, have the ability to look at flight
and our passengers, are information, wait times, your
telling us they have a need and bag’s journey, the weather and
it’s in the palm of their hands. boarding pass information.
We should remember that
Look at how we’re using
when we talk about mobility
Application Programming
and the Internet of Things
Interfaces (APIs) at Miami. We
(IoT), it’s all about being
decided to introduce maps into
connected. Less than a decade
the airport. Mapping is hard
ago, the average use per
in the airport environment,
mobile device was 2.6 hours a
particularly if you want to
day. We thought that was a lot.
add geolocation.
Today it’s 5.6 hours a day.
We developed an indoor map,
We look at our mobile devices
made it cloud-enabled and
about 50 times a day, even
“WITH MIAMI’S APP – ‘MIA AIRPORT though sometimes there’s
tied it to a mobile app and our
OFFICIAL’ – WE ALREADY HAVE nothing there. It’s like opening
website. It helps you travel
through the airport step-by-
THE ABILITY TO LOOK AT FLIGHT your refrigerator: you know
step, to get from point A to B
INFORMATION, WAIT TIMES, YOUR what’s in there, but you just
have to open it again to see
and on to C, with everything
BAG’S JOURNEY, THE WEATHER what you’ve missed.
in between.
AND BOARDING PASS INFORMATION. Our mobile strategy has to
LOOK AT HOW WE’RE USING deliver on that eagerness for
APPLICATION PROGRAMMING mobile connectivity, so we
INTERFACES AT MIAMI.” evaluate our approach all the
time, because if passengers
have a level of comfort in
using their mobile devices to
help move and act within the
airport, it keeps them happy
and reduces anxieties.
But it also adds to a potential
FOR MORE level of spend. There’s a
direct correlation between the
Go to www.sita.aero/day-travel-miami-airport
two. That explains why 68%
for a video of SITA Day of Travel Services at
of airports will add airport
Miami International Airport.
services for purchase to their
mobile app by 2018.
12 AIR TRANSPORT IT REVIEWWe also looked at geolocation you’re using say an airline’s
services. As you arrive at the app as you fly into an airport, SENSING THE THINGS AROUND US
airport, before stepping into enable that airport’s API
“The Internet of Things is
the airport premises, the to come up, or vice versa.
about physical things having
app is triggered and sends a Perhaps there could be a
the ability to talk to the
welcome, asking how can we sharing of the revenue stream.
Internet and say something
help and providing options. So there’s a lot of thought about their status. That has
If you open the app while at going into it, in particular colossal implications in the
home or leaving your hotel, through the work of ACI air transport industry.”
Google Maps displays. It’ll with its ACRIS initiative
So says Jim Peters, SITA CTO, citing a piece of baggage as
show you the easiest way to (see ‘What is ACRIS?’).
one example. “If you say – ‘Well what does it want to talk
get from where you are to What other IoT use cases about? What is its status? What does status mean for it?’ –
the airport, avoiding traffic do you see? then you can actually start thinking about its attributes and
and any other snarl-ups. So
There are many. We know what might be usefully monitored and communicated.
the feeling of comfort starts
right there. that airlines have been BAGS AND GATES
looking at using the IoT to “Its size and weight, for instance. Whether it's either moving
Do you see beacons as a tool check life jackets or to speed or sitting still. Its origin and destination. Its owner and the
for further development? turnaround, for example. party currently responsible for taking care of it.
Most certainly. There are We plan to use the IoT and "All of this and more could be discerned by putting intelligent
many things we can do by beacons to address all kinds sensors on bags.
using beacons. Proximity of day-to-day operations “Another example is, say, Gate 18 at the airport. Gate 18 is a
campaigns is one example, as – such as keeping track ‘thing’ and it's either in use or not. A flight is either arriving
a potential revenue earner. We of luggage carts or even or departing. It has a flight number. There are passengers
can use beacons to encourage checking if a restroom door and staff either present or not.
passengers to take advantage needs some maintenance. “There may be passengers who are supposed to be on that
of special retail offers or any flight who aren’t present. The gate area has a temperature.
non-aeronautical purchases. Think also about the aircraft
It has some kind of health: either working or possibly broken.
turnarounds. The more they There's a density of passengers around it. There's a security
But at Miami we also use make, the better for them
beacons to produce heat status, either there's some kind of incident or not.
and for the airport, so we’ll
maps of the airport. We spend “There's a set of devices that are included around the gate.
do everything we can to help
US$29 million a year on air It has a location, it's got restrooms, ATM, shops, and so forth."
with turnaround. For that
conditioning. If we can reduce reason, we’ve increased the SEISMIC CHANGES
our carbon footprint by 3%, level of wireless capability in “All of this information can be sensed and it all keeps
4%, 5%, we’ll have achieved changing. These simple examples underline exactly
the airport itself as well as in
something. Beacons enable why, through sensing the things around us, the IoT
the airfield. is poised to bring seismic changes to the air
us to do a multitude of things
simply by adding an app on top. We can’t impact what airlines transport industry."
do in their own aircraft,
It’s important to establish but we can leverage the
governance on top of that: infrastructure to support that
the platform and direction faster turnaround.
of choice, for instance.
We’ve even looked at putting
WHAT IS ACRIS?
Otherwise, addressing
multiple systems will demand sensors in trash cans so The definition and implementation of standardized business
additional resources and the we know when they need processes and interoperable IT solutions is a vital issue for
cost factor increases. emptying. But we’re also the global aviation industry, especially as a way to increase
looking at how we can revenues and reduce costs.
Might there be too many apps? introduce an audio element This is not only valid within one stakeholder group but also
I’ve had discussions on this to support passengers with between different groups such as airlines and airports.
with carriers and with SITA. restrictive mobility.
The point is that airports want These cross-company processes require Business-to-
So there’s a lot to consider and Business (B2B) integration of the partners’ varying IT
passengers – particularly evaluate. Can we grow it? Yes.
regular flyers – to feel solutions, and the ACI Airport Community Recommended
Do we plan on growing it? The Information Services (ACRIS) Working Group is focused
comfortable with and loyal answer is definitely yes and
to their app. on providing these solutions.
we’ll respond to the feedback
But of course we need to we get from passengers and ACRIS is based on a Recommended Practice describing the
explore how we can leverage other users. benefits of a service-oriented approach. It is supported
that across all platforms. by further documents, the production of which is
There have been discussions the responsibility of the ACRIS Working Group.
about approaches that, if Go to www.aci.aero/ACRIS for more information.
ISSUE 3: 2016/2017 13DAY OF OPERATIONS
BUSINESS INTELLIGENCE IS THE ‘MUST
HAVE’ TOOLSET TO BOOST AIRPORT
DECISION-MAKING, EFFICIENCY
AND SMOOTH PASSENGER-FOCUSED
DELIVERY OF SERVICES.
DECISIONS,
DECISIONS…
14 AIR TRANSPORT IT REVIEW“THE TECHNOLOGY HAS HELPED US TO BETTER INFORM
CHECKPOINT RESOURCES AND PROCESS MANAGEMENT,
REDUCING WAIT TIMES; AS WELL AS BETTER INFORM OUR
PASSENGERS, REDUCING THE STRESS OF UNCERTAIN
WAIT TIMES.”
JOHN NEWSOME
IT DIRECTOR, GREATER ORLANDO AIRPORT AUTHORITY
As passenger volumes So just 2% of passenger traffic
increase faster than new visited the retail area. Result? A-CDM LEADERSHIP
airports or terminals can The airport is redesigning its
be built, greater demand is whole retail offer to maximize Airport Collaborative Decision Making (A-CDM) is a joint
placed on airport management the retail – and therefore, rental program between ACI EUROPE, EUROCONTROL, IATA and
for more complex and timely – revenue opportunities. CANSO that aims to improve the overall efficiency of airport
decisions. operations by optimizing the use of resources and improving
CDM the predictability of events.
Costs must be controlled as
productivity must be improved BI depends on the collaboration Benefits include:
and security enhanced – all and co-operation of all • F
or airport operators – improved use of stands/gates,
while satisfying increased stakeholders within the airport, more stable traffic flows and reduced taxi times.
expectations from passengers. for their mutual benefit.
• For airlines – enhanced awareness of the status and
Business Intelligence (BI) It leverages the widest range of location of their aircraft, improved departure sequence
tools – such as SITA’s Day of data sources – including Wi-Fi, information, reduced fuel burn due to runway queues.
Operations BI – are becoming Bluetooth, video/biometric,
airport operational database, • F
or ATC – improved runway and capacity planning,
central to delivery.
common-use systems, enhanced flow and capacity management providing better
They enable extensive data air traffic flow management slot allocation.
baggage systems and customer
sourcing, understanding of
satisfaction monitoring systems. • F
or ground handlers – more accurate in-block times for
the relationships between
And it requires reporting that arrivals, allowing more accurate planning and a more
data sets, and the analyzing
is wholly device agnostic – efficient use of resources.
and establishing of context
– before identifying areas for accessible as needed, in real In 2015, SITA acquired delair Air Traffic Systems GmbH,
change and improvement, and time, on smartphone, tablet a leading provider of A-CDM solutions, based in
providing the reasoning to or laptop. Braunschweig, Germany.
underpin decisions. Collaborative Decision Making The acquisition strengthened SITA’s position as the leader
(CDM) will receive strong in airport management systems by offering an A-CDM
VALUE OF ANALYSIS attention over the next three product that expands the range of functionalities,
Consider how analysis of years, according to SITA’s such as departure sequencing, de-icing and
passenger movement can help Airport IT Trends Survey. Its performance management.
improve airport revenues: a goal is to improve overall
busy airport in the US found efficiency of operations
that 94% of passengers passing by working with different
through the retail and security stakeholders to integrate
areas of the main terminal went processes and systems to
directly to the main security reduce delays and better A-CDM Within three years 71% of
airports will have localized
checkpoint without engaging manage airport resources. A more enhanced version
CDM, according to the Airport
with the retail area. The priority of CDM programs of CDM – Airport-CDM
IT Trends Survey, while 55%
It means that retail locations is to keep to the flight schedule (A-CDM) – connects the
will have fully integrated it
within the checkpoint area with on-time departures. Just airport into regional air traffic
with ATM systems.
were fighting for just 6% of over three-quarters (76%) management, airline and
other systems. “Although BI has been around
passenger traffic. of airports rate departure
for a while, it was focused
management as a high priority Today, one-third of airports
However, deeper analysis of initially on issues such
for their CDM program. have some form of local CDM,
the figures showed that of the as revenue optimization,”
6%, half went to the ‘TSA-Pre’ Closely associated is aircraft but only just over one in ten
explains Ron Reed, Director,
registration area, and 30% turnaround and 53% of airports airports have implemented
Business Intelligence
went directly to the airport see this as a high priority it to include air traffic
Portfolio at SITA.
baggage office. function for CDM. management (ATM) systems.
ISSUE 3: 2016/2017 15DAY OF OPERATIONS
“But the focus has been airport’s terminal operations
shifting as more BI tools are team gain an accurate view of DAY OF OPERATIONS
developed and as the pressure predicted passenger flows.
Available through a dynamic portal – AirportPulse – and
on airports increases. As a result, the airport giving a central view of the complete airport ecosystem,
“Airports want to use BI tools experienced a 20% decrease SITA's Day of Operations BI comprises:
to monitor passenger flow, and in waiting time at process
points and a 10% increase in • QueueAnalyzer: to monitor and display queue wait times.
deploy staff and assets more
effectively, including the ability passenger satisfaction. • F
lowAnalyzer: to understand where passengers wait,
to exploit aircraft movement There’s also the ability walk, dwell and engage.
data. CDM and A-CDM are to analyze queues • F
lowPredictor: to forecast passenger flow 24 hours
critical parts of that process.” (QueueAnalyzer) for in advance.
Through to 2018, 55% of monitoring, measuring and
• O
perationsAnalyzer: to gain complete, end-to-end
airports plan BI initiatives projecting queue wait times
situational awareness for enhanced airport operations.
using passenger flow data at another airport, which
and 43% plan to monitor resulted in a 3% increase in • DataExplorer: to rapidly explore, display and analyze data.
airport resources and assets, retail sales. • C
ommonUseAnalyzer: to collect and analyze data from
according to the Airport IT Added to that is passenger common-use platforms.
Trends Survey. This fits to flow monitoring
where airports see the big (FlowAnalyzer). Knowing
wins from investing in BI. how people moved through
The survey reported that a the terminal enabled one
majority (68%) of airports airport to identify high
expect the most business traffic and dwell locations – “The technology has helped “The principles behind our
value to come from more resulting in a 4% increase in us to better inform checkpoint BI solutions and the Day of
effective tracking of assets advertising revenue. resources and process Operations BI portal can
and staff, while 49% of airports management, reducing wait be used for every aspect of
see high value from using BI ORLANDO’S BENEFIT
times; as well as better inform airport operations. So we’re
to increase dwell time to help Orlando International Airport our passengers, reducing the working on analytics relating
maximize retail revenues. provides another example of stress of uncertain wait times.” to environmental, vehicle flow,
how BI linked with a tool such baggage, service quality and
DAY OF OPERATIONS as SITA’s QueueAnalyzer can BIG DIFFERENCE advanced flows of passengers,
SITA’s Day of Operations BI help reduce traveler stress “In a nutshell," says Reed, staff and mobile assets.
solution is made accessible via and deliver more accurate “SITA’s Day of Operations “It’s a rich opportunity that
AirportPulse. As an intuitive, resource planning. BI helps an airport improve promises to make a strong
airport-wide, BI portal that Passengers have enjoyed passenger flow through difference to the effectiveness
delivers a dynamic central shorter wait times in recent a better understanding of airport operations – to the
view of the complete airport months with 53% fewer of passenger behavior. benefit of airports, airlines
ecosystem, AirportPulse passengers spending more By proactively addressing and, of course, passengers,”
enables airport management than 15 minutes in line. potential bottlenecks, it can he concludes.
to keep its finger on the pulse minimize disruption and
of operations. The system has resulted in
improve throughput.
the double benefit of reducing
It provides real-time visibility stress for travelers while “And it can save time and
of performance against enabling more accurate improve real-time decision-
targets, allows airport staff resource planning by the making through simplified
to drill down to analyze and airport. access to relevant insights.
understand the underlying
data, analyze the effect John Newsome, IT Director
of changes and apply for the Greater Orlando FOR MORE
lessons learned to boost Airport Authority, says: “This dayofoperations.sita.aero
improvements. is a great example of how
measuring performance
MONITOR, ANALYZE improves performance.
A growing roster of
enhancements provides ample
evidence of the power of data
“BY PROACTIVELY ADDRESSING POTENTIAL BOTTLENECKS,
to drive improvements. WE CAN MINIMIZE DISRUPTION AND IMPROVE
They include the introduction
THROUGHPUT. AND WE CAN SAVE TIME AND IMPROVE
of real-time flow prediction REAL-TIME DECISION-MAKING THROUGH SIMPLIFIED
(FlowPredictor), which has ACCESS TO RELEVANT INSIGHTS AND UNDERSTANDING.”
helped a leading European
RON REED
DIRECTOR, BUSINESS INTELLIGENCE PORTFOLIO, SITA
16 AIR TRANSPORT IT REVIEWAIRPORT & AIRLINE IT TRENDS
AIRPORT TECH
KEEPS RISING
TECH SAVVY PASSENGER? IT’S TIME TO START GETTING
EXCITED AS AIRPORTS PLAN TO MAKE RECORD
INVESTMENTS IN INFORMATION TECHNOLOGY.
With more travelers crowding
into the world’s airports on a
daily basis, it’s welcome news
that airport operators are
expecting to spend a record
US$9 billion on IT investments
this year, according to the 2016
Airport IT Trends Survey.
A good chunk of that money is
likely to go on improving the
processing steps of the journey
with 59% of airports rating
passenger processing as a high
priority for IT investment. So
what changes can travelers
look forward to?
Mobile investment will see its
fair share. Nearly every airport
worldwide (90%) is undertaking
either a major program or a
trial project related to mobile
apps for passengers over the sensors around public spaces
next few years. to act as a trigger on the SPECIAL REPORT: NEW TECH CUTTING
mobile device of the passenger
SOPHISTICATED APPS as they pass by. CONGESTION AT AIRPORTS IN CHINA
SITA research expert, Over the next three years, the With over 4 billion domestic trips in 2015, China's travel
Christelle Laverriere believes majority of airports will deploy boom shows no signs of waning. To cope, Chinese airports
it signals a new wave of more sensors in security (66%), are directing IT investment at technologies that can help
sophisticated airport apps bag drop (61%), retail areas alleviate passenger congestion.
for travelers. (60%), boarding (54%) and bag For example, self-service bag drop has grown rapidly
“Airport mobile apps are going reclaim (52%). over the last year with 84% of major Chinese airports
to act more like a personal having implemented the assisted version, up from 45%
concierge, placing useful and BAGGAGE 12 months ago.
relevant information at your Most people check-in luggage And new infrastructure technologies, including sensors and
fingertips when you need it, when they travel. In fact, SITA’s cloud, are drawing strong interest from Chinese airports.
while also keeping an eye on Passenger IT Trends Survey
the clock to make sure you get indicates only one in five See full online article at:
to the right gate in good time,” passengers travels light with www.sita.aero/air-transport-it-review
she says. just hand luggage.
GRIDS OF BEACONS For the vast majority that
don’t, the ease and simplicity
To build in these context- of passenger check-in is not
aware capabilities, as they’re always replicated for bags,
known in tech circles, airport often requiring a long wait at
operators are planning to lay an airport counter.
out grids of beacons and other
ISSUE 3: 2016/2017 17AIRPORT & AIRLINE IT TRENDS
TIPPING POINT TODAY, 74% OF AIRPORTS INDICATE THEY PROVIDE
Enhancements are close UNLIMITED FREE WI-FI TO PASSENGERS, WHILE A
at hand, and today the
majority of airports worldwide
FURTHER 23% OPT TO PROVIDE TIME-LIMITED FREE WI-FI
offer kiosks for self-printing WITH PAID ACCESS FOR ADDITIONAL USAGE.
bag tags and either an
assisted or unassisted bag By 2019, the number of through their mobile app. remains subdued with only
drop to complete check-in. airports offering time-limited By 2019, 84% of airports 10% of airports planning a
access to Wi-Fi will jump plan to enable purchasing of serious deployment.
This marks a key milestone,
to 37% and those offering airport services this way, well However, a sizeable proportion
according to Laverriere.
unlimited free Wi-Fi will fall up on the 68% reported in the (43%) of airports are assessing
“Passengers with hold
to 54% of airports. 2015 survey. the technology with small
baggage have largely missed
As Laverriere points out, scale evaluation projects.
out on the advantages of FUTURE FLYING
self-service that travelers “Airport operators are Another change on the
with only hand luggage have increasingly looking to build Looking ahead, there are some
horizon is to replace the
enjoyed for years. a business case around their exciting new technologies that
paper-based tags used for
Wi-Fi access and encourage could make flying in the future
“This is changing and we have most check-in baggage today
passengers to spend more a more enjoyable experience.
reached an important tipping with electronic ones that
time in the retail outlets rather One interesting trend starting can be more easily tracked
point with over 50% of airports
than visiting Facebook. to take shape is the use through the baggage system.
able to let passengers print
their own bag tags and deposit “However, it doesn’t fit the of kiosks loaded with the
Only 12% of airports are
their bags at a bag drop. This mobile strategy of airports latest movies, TV shows and
showing serious interest in
should make self-service a that are trying to boost magazines for passengers
this over the next few years,
reality for every passenger.” revenue through their mobile to download directly onto the
but a further 48% plan trials,
apps. Providing free public mobile devices for viewing on
which could eventually lead to
LESS FREE WI-FI Wi-Fi would encourage the flight. Today, only 4% of
widespread deployments.
passengers to download airports are offering this, but
One unwelcome trend from a
the airport app and use and a further 26% have plans to New technologies that
passenger perspective is that
purchase airport-related do so by 2019. perhaps your children are
it’s going to be harder to find
services, such as duty free or more likely to get to use
free Wi-Fi at airports. Today, Adoption of contactless
lounge access in the event of a on a regular basis include
74% of airports indicate they mobile technology Near Field
flight delay,” she adds. single biometric travel tokens,
provide unlimited free Wi-Fi Communication (NFC), which
robots or virtual reality
to passengers, while a further The survey results support could enable passengers to
technology. The majority of
23% opt to provide time- this view. It’s clear that many pass through checkpoints
airports expect to do no more
limited free Wi-Fi with paid airports see a big opportunity without the need to take the
than test these technologies
access for additional usage. to grow their retail sales smartphone out of the pocket,
over the next decade.
INNOVATION IS IN THE AIR Airlines are also taking a first look at single token travel.
According to the survey, just over half of airlines (54%) plan to
Airlines are poised to make more investment in innovation. evaluate the technology over the next ten years.
Airline tech chiefs are eyeballing more futuristic IT to get a
head start on the next generation of travelers. The 2016 Airline Widespread use of smart electronic bag tags, which would
IT Trends Survey shows IT spend on innovation is on the rise at allow passengers to track their check-in bags in the way they
airlines, reaching 36% of total IT budgets. are able to track parcels, is still some way off, but 60% of
airlines are laying the groundwork for their introduction with
A large proportion is on software development. Nigel Pickford, research projects or trials over the next three years.
SITA Director of Market Insight, believes this will translate into
new services for passengers that will help bring back some of EVERYTHING CONNECTED
the excitement to air travel. As Pickford points out, there’s a common theme driving much
of airline innovation.
EXPERIMENTAL
“Consumer mobile technologies have opened the door “A lot of the R&D being done by airlines – whether that’s
on a completely new way for businesses to interact with technologies like smart tags, digital tokens, or wearables –
people, and not surprisingly airlines are accelerating their will all be part of a connected ecosystem of objects and people
innovation efforts to tap into this potential. They are starting to that will eventually contribute to making frictionless travel a
experiment with technologies that could make a difference to reality for passengers,” he explains.
travelers over the next five to ten years, and beyond,” he says. Go to www.sita.aero/surveys for more.
SMART TECH See full online article at:
Among emerging technologies receiving attention are smart www.sita.aero/air-transport-it-review
glasses and smart watches with 39% of airlines planning trials
over the next five years developing new services for passenger
wearables. A similar number of airlines (40%) will undertake
R&D projects or trials of wearables technology for staff.
18 AIR TRANSPORT IT REVIEWAIRPORT INFRASTRUCTURE
EMBRACE THE
REVOLUTION
AIRPORTS MUST EMBRACE THE DIGITAL
REVOLUTION, DEPLOYING UNIVERSAL
AND OPEN SOURCE TECHNOLOGY
IN THE SAME WAY AS MANY OTHER
INDUSTRIES ARE DOING TODAY. SO SAY
ARUP’S JUSTIN POWELL (ASSOCIATE
PRINCIPAL) AND JIM ROBINSON
(AVIATION STRATEGIC ADVISOR).
ISSUE 3: 2016/2017 19You can also read
