NEW HEIGHTS FOR INSIGHTS - AIR TRANSPORT - HAVE TOKEN, WILL TRAVEL - SITA
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AIR TRANSPORT
2016
NEW HEIGHTS
FOR INSIGHTS PAGE 29
HAVE TOKEN, WILL TRAVEL
FAST-TRACKING THROUGH THE AIRPORT
PAGE 37
E-AIRCRAFT PIONEERS
A REVOLUTION IN AIRCRAFT MANAGEMENT
PAGE 26
#SITAINSIGHTS
CONTENTS
INTERVIEW
P8
THE NEW
RYANAIR –
JOHN HURLEY, TECHNOLOGIES: NEW HEIGHTS FOR INSIGHTS
CTO, RYANAIR
P 29
BUSINESS INTELIGENCE AND AIR TRAVEL’S ‘GOLD MINE’
INNOVATIONS Make it personal: WayBlazer CEO Terry Jones 6
CASE STUDY Let’s get the price right – Finnair’s best pricing strategy 11
INNOVATIONS Prepare for tomorrow: planning for innovation at airports 13
TRENDS No. 1 priority – a connected passenger experience 18
INNOVATIONS Start of a new age, as the Internet of Things emerges 20
TECHNOLOGIES Miami’s ‘smartest app in the airport’ – business intelligence 32
INNOVATIONS API advances will provide endless opportunities in air travel 33
INTERVIEW
P 26
TRENDS Have token, will travel: biometrics in air transport 37
CASE STUDY The quest for smart airports in Zambia 39
E-AIRCRAFT TECHNOLOGIES The drop off – smarter and automated baggage systems 40
PIONEERS –
CASE STUDY In the front line at South African Airlines 43
DAVID LAVOREL,
CEO, SITAONAIR TECHNOLOGIES The connected community: new needs for air transport 44
MEMBERSHIP Member updates 46
Air Transport IT Review – Issue 1 2016 Publishers: Printed by
Arthur Calderwood, Susan Brown Technique Print
Air Transport IT Review online and breaking news: Group using their
www.sita.aero/air-transport-it-review Managing Editor: environmental print
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Information is subject to change without notice.
All trademarks acknowledged. ©SITA 2016
ISSUE 1: 2016 3
NEWS
MIAMI’S ‘PERSONAL
TRAVEL ASSISTANT’
Miami International Airport has launched a new mobile app for
passengers and all airport users. It is the first airport app in the
US to use the latest technologies, including Bluetooth beacons,
to get context-sensitive information to the right people.
The app, developed by SITA and described by the airport as
‘Your Personal Travel Assistant,’ gives travelers personalized
updates, directions and tips based on their location and needs.
See page 32.
SITAONAIR DOMINATES
TOP 20 IN ONBOARD AIR FRANCE-KLM ROLLS
OUT HUNDREDS OF KIOSKS
WI-FI ANALYSIS Air France-KLM is rolling out 765 cutting-edge kiosks at
50 airports, serving the airline’s 77 million passengers.
Independent analysis by Routehappy on the state of inflight
Wi-Fi has placed 11 SITAONAIR customers in the world’s top 20 Jointly designed by SITA and Air France-KLM, the kiosks are now
for long-haul flights. in operation at Amsterdam’s Schiphol and Paris’ Charles
de Gaulle and Orly airports.
According to the ‘Global State of Inflight Wi-Fi’ report, SITAONAIR
customer Emirates topped the list, with over 35 million available Packed with the latest features, the sleek new kiosks allow
seat miles (ASMs) with inflight Wi-Fi. passengers to quickly and easily check-in for flights, print
bag tags or purchase additional services.
Routehappy calculated this was “nearly double the long-haul
ASMs with Wi-Fi than any other airline.” Indeed, the report’s
11 listed SITAONAIR airline customers collectively deliver over
90 of the 165 million ASMs.
STRONG PERFORMANCE
SITAONAIR customers also performed strongly in Routehappy’s
subsequent analysis into the proportion of the airlines’ long-haul
fleets.
This featured nine of the top 20, including Russia’s flagship
carrier, Aeroflot, in second place. Aeroflot (at 98%) was one of only
five airlines to provide Wi-Fi on over 90% of its fleet.
The analysis examined 60 airlines, and the report is indicative of
the importance Wi-Fi now plays in delivering a good passenger
experience. See also: ‘e-aircraft pioneers,’ page 26.
PIONEERING WITH
For more:
www.sitaonair.aero
BEACONS IN NICE
TWO ‘BESTS’ FOR Nice Côte d’Azur Airport is
leveraging SITA’s beacon
Airport Premier Club
passengers using the app will
SITAONAIR technology to put personalized
information at passengers’
automatically earn points as
they pass through the airport.
fingertips through the airport’s
SITAONAIR has been awarded Best Global Connectivity The app was launched to
new multifunctional app.
Provider and Best Innovation in Commercial Airline Cabins coincide with the opening of
The new app provides Nice Côte d’Azur Airport’s
for its inflight Wi-Fi app.
passengers with real-time, refurbished Terminal 1 retail
The announcement, for the Inflight IFEC Awards, took place relevant information at each area and will support the
at the annual Aircraft Interiors Middle East event in 2016. step of their journey, along refurbishing of the commercial
See page 28. with location-sensitive retail area of Terminal 2 in 2016.
information and offers. Full story in next issue.
4 AIR TRANSPORT IT REVIEW
ABU DHABI KICKS OFF
TRANSFORMATION THE NEW LOOK
AIR TRANSPORT
IT REVIEW ONLINE!
Abu Dhabi Airports has partnered with SITA to introduce its
latest technologies across Abu Dhabi International Airport’s
three terminals.
The technology transformation is part of preparations as the
terminals approach a capacity of 45 million passengers by 2017.
OPERATIONAL EFFICIENCY
The investment will bring the airport’s IT infrastructure in line
with the systems SITA is implementing in the new Midfield
Terminal Building, currently under construction.
These new technologies will help improve the airport’s
operational efficiency while providing a seamless passenger
experience across all terminals. … COVERING TECHNOLOGIES, TRENDS,
INNOVATIONS, INTERVIEWS AND MORE
NAPLES OFFERS FAST
Available on the new sita.aero microsite
Whatever your device, the new online edition of Air Transport
TRACK IMMIGRATION
IT Review will give you easy access to features and insights
across the technology issues that matter to the industry,
including solutions and innovations embracing the explosion
of mobile devices, cloud, big data, business intelligence,
Naples International Airport is offering passengers from
predictive analytics, new generation passenger systems,
the European Union who hold a biometric passport, a fast
e-Aircraft, border intelligence, and much more.
track through the airport with the introduction of self-service
immigration control technology from SITA. www.sita.aero/air-transport-it-review
FACIAL RECOGNITION
Using world-leading facial recognition technology, SITA’s
iBorders BorderAutomation ABCGates provide a smooth
NEW TECHNOLOGY
‘walk-through’ experience.
The Automated Border Control Gates (ABCGates) confirm that
PUTS BIOMETRICS
the passenger has an authentic, valid passport and is authorized
to enter the country while fingerprint verification is also provided
AT EVERY STEP
to further enhance security when required.
20 SECONDS
With an average processing time of only 20 seconds, this process
enables eligible passengers to use self-service facilities to reduce SITA has launched new technology that allows passengers
wait times and optimize passenger flow through the airport. to move through the airport and board the aircraft simply by
The ABCGates (departures and arrivals) allow more than 2,000 presenting themselves for a biometric check.
passengers a day to clear immigration at the airport using this
Called Smart Path™, it allows passengers to use a single
latest technology.
biometric token at every step of the journey, from entry to exit.
Once verified there’s no need for the passenger to present a
boarding pass, a passport or travel documents again.
FACIAL SCAN
SITA Smart Path captures the passenger’s biometric details
through a facial scan at the first touch point in the journey.
The record is checked against the passenger’s travel documents,
typically the passport, and a secure single token is created.
Then, at each step of the journey – from check-in, to aircraft
boarding or border control – passengers gain access simply
with a facial scan and without having to show their passport or
boarding pass.
Unlike other offerings, the technology can be easily integrated
into existing airport infrastructure and airline systems.
See ‘Have token, will travel’, page 37.
ISSUE 1: 2016
JANUARY 2012 5
AIRLINE IT STRATEGY – COGNITIVE COMPUTING
PERSONALIZATION.
THAT ONE WORD HOLDS THE
KEY TO PASSENGER LOYALTY.
MAKE IT PERSONAL
“FOR THE AIR TRANSPORT INDUSTRY, COGNITIVE
COMPUTING, AND IBM WATSON IN PARTICULAR,
IS A SIGNIFICANT ADVANCE. IT HELPS DELIVER OUR
DRIVE TOWARDS PERSONALIZATION AND IT CAN BE
USED IN A MYRIAD OF WAYS.”
JIM PETERS
CHIEF TECHNOLOGY OFFICER, SITA
6 AIR TRANSPORT IT REVIEW
Today is all about delivering
tailored solutions and
“COGNITIVE COMPUTING IS THE
information to meet the INTERACTION BETWEEN ARTIFICIAL
demands of your passengers, INTELLIGENCE AND BUSINESS
creating a memorable INTELLIGENCE. AND THAT MAKES
experience in the airport and
onboard the aircraft.
IBM WATSON A GAME CHANGER.”
Yet delivering such highly TERRY JONES
personalized products or
CHAIRMAN, WAYBLAZER
services is not always as
easy as it seems. It requires
across the travel industry, “Cognitive computing gives use all the data available to
understanding passengers’
garners insights and provides you the edge. It puts you provide new products and
travel behavior, preferences
answers that are relevant where your customers are services while creating deeply
and requirements.
and personalized. and is always available. That personal, tailored experiences
Much of this information is translates to increased loyalty for their passengers.
For example, were you to type
already available to airlines and revenue,” he adds.
‘Romantic getaway in Italy this Understanding where
and airports through their
summer’, most browsers will your passengers are going,
Customer Relationship TRAVEL OPPORTUNITY
provide thousands of results when they are going and
Management (CRM) “For the air transport industry,
that broadly fit this description. why they are traveling,
databases, social media, cognitive computing, and IBM means being able to place
reservation systems and However, using its proprietary
Watson in particular, helps our services or products that
numerous other sources technology along with
drive towards personalization are truly relevant.
of information. IBM Watson components,
and it can be used in a myriad
WayBlazer will deliver
COGNITIVE of ways,” says Jim Peters, Chief REAL-TIME
a relevant set of hotel
Technology Officer at SITA. RESOLUTIONS
The challenge is that 80% recommendations that are
romantic and in Italy, best Mobile, above all, is becoming One of the most promising
of all data available today is
visited during the summer, the favored platform. Already applications is the potential
unstructured. And given the
based on available information. airlines and airports are using to use cognitive computing
volume, we’re not even aware
mobile and beacon technology as a CRM tool. “Imagine if a
what data is available – dark No more clues but actual
to deliver personalized passenger has a problem with
data that you don’t even know personalized recommendations
information, whether it’s their ticket and begins using
is there. provided with confidence.
way-finding, gate changes or Twitter or e-mail.
The advent of cognitive WayBlazer trawls through
commercial offers. See ‘New
all the available data – hotel “They can actually start to have
computing, led by IBM Watson, heights for insights,’ page 29.
sites, reviews, news reports a live conversation with the
has the potential to unlock this
and social media – finds the “Cognitive computing allows airline, relying on WayBlazer
treasure trove of information.
best answer and presents it the industry to take information featuring aspects of IBM Watson
Using natural language
in a logical way, backing up on the move to a whole new technology in the backend to
processing and machine
its recommendations with level. It allows airlines and resolve issues on the go and in
learning, IBM Watson is able
evidence. airports to take personalization real-time,” says Peters.
to reveal insights, patterns
much, much further.”
and relationships across data. “And the biggest benefit of all
AI MEETS BI these services is a passenger
It’s able to answer complex TRAVEL COMPANION
questions and interpret data WayBlazer is already working experience that is deeply
to provide contextual and with hotels and travel services By sharing their data personal which will undoubtedly
relevant answers. to offer a range of value-added and integrating traveler encourage brand loyalty and
services. “Cognitive computing information, WayBlazer revenue for those airlines and
“Airlines and airports already can provide passengers
is the interaction between airports that use it.”
hold huge amounts of data with travel information and
artificial intelligence and Artificial intelligence and
on their passengers that, if recommendations beyond
business intelligence. And that cognitive computing may
properly structured, would the airport, becoming
makes IBM Watson a game appear to be far off in the future
yield tremendous potential an indispensible travel
changer,” says Jones. but looking at applications
to offer unique services,” companion.
says Terry Jones, Chairman “IBM Watson understands such WayBlazer and other like-
of WayBlazer – a company natural language and can It also holds significant minded companies using IBM
offering the first cognitive make sense of it. It’s also a potential to augment ancillary Watson technology, they are
travel platform. learning computer which gets revenue. For airlines and already here.
better over time. It’s better old airports, it allows them to
IBM WATSON than when it’s new. And finally
By leveraging IBM Watson IBM Watson gives advice with
cognitive computing confidence whereas other FULL ARTICLE ONLINE
capabilities, WayBlazer is browsers merely give us www.sita.aero/air-transport-it-review
pioneering technology that thousands of clues.
takes unstructured data from
ISSUE
ISSUE 41:: 2016
DECEMBER 77
AIRLINE IT STRATEGY - RYANAIR
THE ‘NEW’
RYANAIR
RYANAIR’S STORY IS ONE OF RAPID
EVOLUTION. CHIEF TECHNOLOGY
OFFICER JOHN HURLEY EXPLAINS
HOW CARING FOR THE CUSTOMER,
TECHNOLOGY AND CONNECTIVITY
ARE NOW AT THE HELM OF FURTHER
EVOLUTION AND CHANGE.
Why the strategy change for To cite English folklore, and Our new approach has
the ‘new’ Ryanair? perhaps being a bit flippant, been working like a dream.
we needed to be less like the We’re as good as fully hedged
Ryanair has seen a phenomenal
Sheriff of Nottingham and more on oil prices, so all of our
rise in Europe thanks to great
like Robin Hood. With that, we profitability and improvements
coverage, low prices, a strong
launched our ‘Always Getting have all come from being
on-time departures record,
Better Programme’, with a nice to customers. It was
the fewest cancellations and
focus on listening to customers the only thing we changed.
much more, as our corporate
and being nicer to them. As Reuters pointed out our
results show.
strategy of being nicer to
Is it working?
We’re now 30 years old. In customers has had a bigger
fact, when Boris Becker won Yes, it’s working very well. The impact on performance than
his first Wimbledon Tennis Ryanair of a couple of years the lower oil prices which
Championship, we were making ago brashly presented our CEO benefited some other airlines
our first flight from Waterford Michael O’Leary sitting astride in the short term.
to Luton Airport. a model of a Ryanair-branded
So the future for Ryanair is a
Boeing 737-800 aircraft. That’s
It was going very well. Our great customer experience,
given way to a preference
simple strategy focused on at the right price, with the
for showing a picture of him
excellence in coverage, choice right choice – and all of it
cuddling a puppy dog.
and price – and it was paying off. underpinned by technology.
In theory, we thought all smart In the online sphere, our
What’s IT’s role?
Europeans would keep using website – which had become
us, and we would grow forever. known as an obstacle – was IT is essential to our strategy
While we grew, we needed to greatly improved with a of providing a great customer
get better. brand new one introduced in experience. To demonstrate
late 2015, which has been a how seriously Ryanair takes
We undertook a serious rethink
mammoth and very serious technology, as part of the
and developed another very
effort to focus better on the travel experience, we set up
simple strategy. We’re a useful
customer experience. On top of Ryanair Labs in November
airline, we thought, but now we
that we’ve rolled out a new app. 2014 to create a digital travel
have to be more likable as well.
8 AIR TRANSPORT IT REVIEW
team representing a state- So technology enables our The future is your mobile travel for a second at LinkedIn,
of-the-art digital and IT focus on putting customers at phone; it’s an immensely Facebook, Foursquare and
innovation hub. The new post the center of everything, not powerful computer in your so on. They’re all breaking
of Chief Technology Officer the airline, nor the airport. pocket. There’s a lot of talk their apps up, whereas many
was introduced too. It has to be the customer and about wearables but your airports and airlines are
the customer experience – mobile is your hub, your data. guilty of piling on more and
The vision was to rip up
whether it’s at home in bed What customers need is the more features.
the playbook, putting the
booking or at the airport right information, at the right In doing that, your app gets
customer at the center,
traveling, the customer time and the right location very bloated, chunky, heavy and
and using data to drive
comes first. – meaning information is slow – and potentially buggy.
a better experience for
location-sensitive.
customers across the travel What trends do you see? You become all things to all
sector. Essentially, we’re an You don’t want to be walking people. But it’s actually a
Everything that’s paper is
established airline. We have a through an airport getting very poor user experience.
dead. It’s all in the mobile
user base that’s fond of us, so pinged about various You want one-click to get
device: your pagers are going;
this is a unique opportunity to promotions if you’re close to somewhere; like the Amazon
so too are cameras and video
try some different things and the gate and hurrying to get model. The more features
cameras. They’re all dying
move forward from there. there. We need to be conscious you’ve got into an app, the
technologies. In the future
and aware of what is happening more complicated it becomes.
We have a new customer I see, your passport will go
to customers.
charter and 50% of its digital. Eventually, driving
items are pure technology licenses will go away. Wallets I like to think differently about
plays; I’d argue that actually are already going; boarding things. This is not a strategy,
probably 90% of the effort is passes have gone digital. but some ideas we’re playing
technology-related. The future is digital. with are to look at outside
“THE VISION WAS TO RIP UP THE PLAYBOOK, PUTTING THE
CUSTOMER AT THE CENTER, AND USING DATA TO DRIVE A
BETTER EXPERIENCE.”
ISSUE 1: 2016 9
AIRLINE IT STRATEGY - RYANAIR
How might you solve that? And at the airport?
“THE FUTURE FOR RYANAIR IS A
Maybe you could have five
apps? I’m not saying we’re
Then it’s a different kind of
experience. Suddenly it’s
GREAT CUSTOMER EXPERIENCE, AT
going to…we’re not. But to get almost as if the app should THE RIGHT PRICE, WITH THE RIGHT
people thinking differently, hand over to the new owners of CHOICE – ALL OF IT UNDERPINNED
let’s just consider it. You the person to address what’s BY TECHNOLOGY.”
could, for example, focus now needed, such as fast-
on Discovery, Day of Travel, track, special offers, and
Destination, Return and gate information.
Post Trip. At this stage, electronic points RYANAIR LABS
With Discovery, for example, of sale must be integrated Ryanair launched Ryanair Labs in 2014 as a ‘state-of-the-art
you’re looking for somewhere and information must be digital and IT innovation hub’ based in Dublin, Ireland.
sunny and you don’t want to coordinated. If a person’s With around 200 staff, its stated aim is to seek to ‘change
be logging on and looking for bought a coffee, why offer the world of online travel’, through reimagining the online
boarding passes. You want a coffee again? All of these travel sector. The Lab is focused on digital travel products
‘tinder-like experience’ which elements must be addressed, for web, mobile and ‘whatever comes next’.
presents you with images of, meaning we must get smarter,
say, Portugal, Spain, Germany we have to share data, we have
or Austria which you simply to become more integrated.
flip through and press to Then there’s in-flight
choose; it knows who you are, entertainment to consider, as
you’re then in the app and well as Wi-Fi, which is just
integrated with your Apple Pay too expensive at the moment What about the final stages? So it needs a concerted effort?
and you click to book. and must become ubiquitous. For the Destination, Return Yes, we have to work together
On your ‘Day of travel’, it’s Once that happens, it’ll tie and Post Trip your app must as a community to make the
a different experience. You everything together properly help with things like transfers, travel experience better.
might wake up to find there’s once and for all. And, of gifts, train tickets and car That means sharing data to
a delay on the way to the course, dealing with extra travel; and as customers move better serve customers and
airport, or you could be facing flight bags must be simpler from being at the airport, we to take the pain out of the
unexpected queues at security. and done digitally, going the need to think of things like journey so that people travel
Micro moments like these same way as everything else – ‘What are the special offers? with us again.
cause panic, and your app on the mobile. Or is there a particular event
That includes interconnections.
needs to guide you. And when I say mobile, that happening?’ for example.
Ryanair don’t do connections,
The future has to be removing could be a range of devices, And then for the return journey but our savvy customers
stress from people’s travel phones or tablets. Except the you have different worries. do. We’ll fly them from a
experience. And it must biggest problem with mobile You know how to get home but destination to an airport in
address all the things that are is battery life. If your mobile your biggest concern might be order to connect. They want
part of the travel process, like battery runs out during your ‘do I have milk in the fridge?’ to know about their ongoing
having insurance, extra bags travel and you’ve been using or ‘do I need to prepare a flights, so we can’t just be
and so forth. It must all be it through the journey, that’s school lunch?’ You have a looking at what’s in it for
simple, allowing you to press a a huge issue. different mindset, you’re a us. We have to look at the
button and go from there. bit more anxious. The app passenger and the customer
should give you offerings, from the customer’s point
information and ancillaries to of view.
address that experience.
So as an industry we need
Our own app has buttons for to think about the whole
check-in, boarding pass, experience, not all the great
flight info, hotels and cars – features in our apps that we
with a sixth called ‘Manage can bombard people with.
trips’, and this is where we Think about simple information
see our activity with airports, at the right time, to improve
hotels and others, which the person’s experience.
demands that they have data
from everybody.
10 AIR TRANSPORT IT REVIEWAIRLINE IT STRATEGY - FINNAIR
LET’S GET THE
PRICE RIGHT
WE TALK TO TOMI HÄNNINEN,
VICE PRESIDENT FOR REVENUE
MANAGEMENT & PRICING AT FINNAIR,
ABOUT HIS AIRLINE’S VISION AND
EXPERIENCE OF SELECTING AND USING
SITA’S GROUND-BREAKING PRICING
MANAGEMENT TOOL, AIRFARE INSIGHT.
ISSUE 1: 2016 11AIRLINE IT STRATEGY - FINNAIR
Tell us about Finnair and tools available if we are
to stack up against increased
“IT IS PLAYING A MAJOR
The airline was established in
1923, which makes it one of the
competition for the Asia– TRANSFORMATIONAL ROLE AT
oldest operating airlines in the
Europe space. FINNAIR. DIGITALIZATION IS ONE
world. Today, we aim to offer our We recognized that we needed OF THE COMPANY-WIDE MUST-WIN
customers what we describe to get up to speed with our BATTLE FOCUS AREAS AND WILL
as a unique Nordic experience,
with the smoothest, fastest
benchmark airlines not only
in operational quality but also
CONTINUE TO BE USED TO ENHANCE
connections in the northern pricing and optimization. CUSTOMER EXPERIENCE .”
hemisphere via Helsinki and the And what led you to choose
best network to the world from the process during negotiations tool was to establish a more
SITA Airfare Insight?
our home markets. and before the contract was efficient workflow for the
Once we had completed our signed. It meant we were able pricing team.
We carry about 10 million initial search, we organized to hit the ground running. How do you see IT playing a
passengers every year to and workshops with the three
from 17 destinations in Asia With the right resourcing we transformational role?
shortlisted vendors. They
and more than 70 in Europe – were able to move ahead with Every business is ultimately
were assessed against three
and we have one of the most full steam and as a result, the about people. Pricing and
factors: user cases, overall
punctual and reliable operations implementation process was revenue management in the
attractiveness and workflow
in the world. completed one month ahead core of an airline’s commercial
quality. There were multiple
of schedule and was noted operation is a good example.
Our service reflects the classic aspects in each of the
as one the most successful It’s a scientific, number
Nordic qualities of simplicity, dimensions that were scored
project implementations at and system intensive area
modernity and functionality after the workshops.
Finnair in 2015. of the business – but it’s
at the airport, in lounges and In user cases, Airfare Insight
on board. The Finnair brand is Have you observed any the skilled and motivated
got the highest average
known for quality: we have a benefits already? professionals who finally
score in seven out of eight
4-Star Skytrax rating and have make the difference between
aspects. Of particular note, It’s still early days in terms of
won the Best Airline in Northern competitors.
the way the all-inclusive fares evaluating concrete business
Europe in World Airline awards were displayed made Airfare results but our speed to Having said that, IT is playing
four years in a row. Insight outperform the other market has certainly improved a major transformational
Last year, we were the first two options. – for example, in terms of role at Finnair. Digitalization
European airline to fly the new reactive tactical pricing. is one of the company-wide
For overall attractiveness,
Airbus A350 XWB. We have firm must-win battle focus areas
Airfare Insight scored highest User feedback has also
orders for 19 aircraft, forming and will continue to be used to
in five out of seven aspects. generally been positive. This
the backbone of our future enhance customer experience
Distinctive user friendliness is particularly encouraging
growth strategy and introducing in the years to come.
of the solution and vendor as one of the targets for
a complete refresh of our cabin knowledge on pricing function implementing a new pricing
design and cabin services. made Airfare Insight stand out.
Why look for a new fares Airfare Insight was also rated
solution? as best able to meet Finnair JET AIRWAYS’ TRUE VIEW
expectations in general.
The forecasts for growth in the Jet Airways, one of India’s
number of Asian passengers For general workflow quality, largest airlines, has renewed
remain considerable. It’s a Airfare Insight was graded its contract with SITA for
great opportunity for us and as the best option to provide Airfare Insight, the industry-
the investment in the Airbus enough data in the right leading fares management
A350 XWB is one indicator format and on the spot for solution that provides
of our intent to benefit by efficient pricing decisions. competitive intelligence to
delivering the best aircraft Overall, SITA Airfare Insight enable the airline to control
and the best levels of service – scored measurably higher its pricing.
Nordic service. than the runners up.
Cramer Ball, CEO at Jet Airways, said: “Airfare Insight
To do that effectively, we How was project progress? helps us evaluate pricing based on our revenue management
must also foster a culture of The project began by defining and sales strategy, enabling us to analyze and
continuous improvement in the initial data set-up for manage fares across multiple locations and time
all areas of our operations. Finnair. Thanks to SITA’s zones, and implement decisions much faster
It’s self-evidently critical to excellent commitment to the using fully automated distribution.
get the best pricing strategies project, we were able to start
DOWNLOAD SITA’S AIRFARE FULL INTERVIEW ONLINE
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12 AIR TRANSPORT IT REVIEWAIRPORT INFRASTRUCTURE
AS THE TOUCHPOINT FOR ALL
IN AIR TRAVEL, AIRPORTS ARE
A HOTBED OF TECHNOLOGY
INNOVATIONS, TRIALS AND
TESTS.
PREPARE FOR
TOMORROW
ISSUE 1: 2016 13AIRPORT INFRASTRUCTURE
“WE’LL NEED AIRPORT MASTER PLANS AND ICT
PLATFORMS THAT CAN HANDLE EVER SMARTER
PROCESSES, MORE SELF-SERVICE AND EVER HIGHER
QUALITY CONNECTIVITY.”
MATTHYS SERFONTEIN
VICE PRESIDENT, AIRPORTS, SITA
By 2034, 7.3 billion people will be traveling through our airports. That’s equivalent
to today’s total world population and it’s more than double today’s number of air
travelers. We’ll see a further 37,463 passenger aircraft in service, also more than
double today’s global fleet1.
If airport operators didn’t
already have enough stress
to keep them awake at night,
these figures will certainly
have them questioning their
strategic and master plans for
the foreseeable future.
The good news is that
airports are the focal point
of innovation within the air
transport industry.
“That has huge implications
for airlines, passengers,
airport operators and indeed
many stakeholders involved in
the steps across the journey,
because the airport is where Virgin Australia – first to use SITA’s ‘future check-in’ technology: common-use hybrid desks
it all comes together,” says
Matthys Serfontein, Vice
President, Airports, at SITA.
easy to see the dilemma: switch to an agent-assisted IMPERATIVES
how do we prepare now for traditional process. For the
“As such, it’s where information “The end game is all about
the technology unknowns airport, the investment is
and communications a seamless, integrated
of tomorrow? done – there will be no need
technology (ICT) can have the passenger experience,
to install kiosks if self-service
Paradoxically, ICT planning of from end-to-end,” he adds.
greatest impact, operationally, usage increases. This is
new airport design projects That means preparing for
commercially and in terms future-proofing terminal
must start in the very technologies that are capable
of enhancing passenger design at its best.
beginning, as any good Master of meeting three airport
satisfaction.
System Integration (MSI) At Perth Airport, Virgin imperatives:
PLAN EARLY program with tell you. Australia, with SITA,
• enhancing passenger
launched the world’s first
Of course it’s impossible Aligning technology with satisfaction
single hardware common-use
to say what will happen in architecture and construction
hybrid desks late last year, • delivering operational
20 or 50 years. Who would plans ensures airports will be
enabling the carrier to quickly excellence
have predicted 10 years ago able to roll out IT solutions in
switch from self-service • ensuring commercial and
that nearly every traveler the future, mapped against
bag drop to full-service financial success
(97%) would be carrying a clearly defined business
traditional counters.
smartphone, tablet or laptop objectives. Doing this is the As the latest Airport IT
when flying? Or that one in best way to ’future-proof‘ “Just as ICT has helped Trends Survey shows, the
five passengers would fly the airport. transform airports over the vast majority of airports intend
with all three2? last 70 years from simply to invest in or evaluate major
VIRGIN AUSTRALIA providing space for airlines
When you think the average ICT programs through 2017,
A case in point is the hybrid to land and takeoff, to being with those imperatives top
airport master plan has a
desk which helps facilitate the massive commercial and of mind.
20-30 year horizon, it’s
transition into a complete social epicenters we see today,
self-service environment, or it will be crucial to creating
the future-proof airport of
1 Airbus, “Airbus Global Market Forecast 2015-2034”
tomorrow,” says Serfontein.
2 Air Transport World, SITA, “Passenger IT Trends Survey 2014”
14 AIR TRANSPORT IT REVIEWSIGNALLING A SMARTER FUTURE
49% 38%
49% of airports are considering
programs with NFC by 2017.
of airports provide assisted bag drop
stations. Those implementations are
of airports plan IT
NFC expected to double by end of 2017.
52%
investments in passenger
flow management by
end of 2017.
of airports plan to implement
50%+ 70%+
self-boarding gates by 2017.
of airports/airlines have of top 50 airports have
plans to implement transfer investment plans for cloud
and self-boarding kiosks. and geo-location
technologies by 2017.
140 +
airports deployed
automated border control
(ABC) systems in 2015. 65%
of airports plan to offer
30
personalized services by 2017.
seconds
45%
of passengers would expect
per passenger or less: average border
crossing time using ABC systems, versus
2-3 minutes otherwise.
x4 110%
self-service rebooking via
kiosks or mobiles.
60
The number of airports expected growth rate for
set to provide bag mobile boarding pass.
100+
tracking kiosks will
175
passengers vs 24 can be processed quadruple by 2017.
in an hour by a self-bag drop unit. million
countries have
implemented e-passports. e-passports by 2019.
Data is taken from SITA's industry surveys, as well as IATA’s Global Passenger Survey and the Acuity Market Intelligence: ‘The Global Automated Border Control (ABC)
Industry Report’.
HAPPY PASSENGERS Taking the idea forward “The fact that Google, Apple Airlines and the international
with SITA are early trials and Samsung are all in airports of Hong Kong and
We’ve seen a raft of self-
with leading middle-eastern this space shows that the Miami. See ‘New heights for
service investments to
airports and flagship airlines. technology is here to stay.” insights,’ page 29.
streamline processes,
from kiosks for check-in, PROXIMITY SENSING PERSONAL NFC USE CASE
to border management, to
Then there’s the proximity “Beacons could be the Beacons inevitably draw
self-bag drop and bag tracking.
sensing based on Bluetooth opportunity the industry comparisons with Near
They’re no doubt helping
and Wi-Fi, which can help has been waiting for to Field Communication (NFC),
the fact that three quarters
gauge lines at bottlenecks, personalize mobile services another technology clearly on
of passengers, according
such as check-in and security, for passengers at the the radar of airports. But their
to SITA’s survey, say they’re
as well as heighten passenger airport while also giving use cases are separate.
generally happy with their
communications and create extra information for
travel experience (and happy While the current focus for
revenue opportunities. airport management.
passengers spend money). NFC is with payment, it
Airports were a hotbed of “Because beacons have remains a technology that
Ensuring happy passengers
activity in this arena last year. motion sensors, you can put has potential for improving
and efficient operations is why
Fast emerging are beacons, them in elevators, escalators passenger processing.
many airports are introducing,
hailed as a ’game changer’ or walkways and report if a
trialing and testing new “The travel industry is looking
in passenger processing thing that’s supposed to be
and nascent technologies closely at the many possible
and retail. moving is not moving. Put
that promise to be critical uses,” says O’Sullivan. “SITA
them in a baggage system
components of any smart Kevin O’Sullivan, Lead Lab has gained considerable
and they can monitor the
airport of the future. Architect, SITA Lab, says that: NFC experience, with a
movement and vibration of the
“Beacons are slowly gaining number of trials such as the
“Recent examples include system. The potential uses are
adoption, and the Airports Toulouse Blagnac Airport
the linking of traveler data, really extraordinary.”
Council International (ACI) Pass premium VIP card and
journey details and biometrics
are working to ratify the Many airlines and airports are a Schiphol Airport CUTE NFC
at the earliest opportunity to
standards proposed by SITA. forging ahead with SITA in this demo deployment.”
create a single travel token,”
area, including American
comments Serfontein.
ISSUE
ISSUE 2:
1: JUNE
2016 2012 15
15AIRPORT INFRASTRUCTURE
INTERNET OF THINGS “SIMPLIFIED METRICS ARE ENABLING US TO PLAN MORE
Beacons have been called PROACTIVELY AND ALLOCATE RESOURCES EFFECTIVELY
a gateway to the Internet of
Things (IoT). While the idea of
… ALLOWING US TO RESPOND MORE NIMBLY TO THE EBB
the IoT has been around for AND FLOW OF UNANTICIPATED TRAFFIC FLOW.”
over 15 years, it’s becoming
JOHN NEWSOME
a reality. IT DIRECTOR, ORLANDO INTERNATIONAL AIRPORT
No airport of the future will
be truly smart without
exploiting IoT capabilities.
In short, it means that physical
objects are connected to the
Internet via an IP address,
enabling everything that
connectivity entails: tracking,
data collection, analysis,
control and more.
As the IoT becomes the norm,
the airport will be increasingly
connected through all of
the objects it contains:
buildings, equipment, bags,
trolleys – anything that can
emit a status. And because
passengers and staff carry
smartphones, they too will be
Orlando International Airport: queue management technology to reduce stress
part of this connected future of
travel. (See page 20.)
“The IoT gives the airport the That’s particularly so because TRAILBLAZERS nimbly to the ebb and flow of
opportunity to put a lot more fewer than 10% of airports unanticipated traffic flow.”
One of the industry’s trail-
sensors into their facilities to are totally satisfied with either See also: ‘New heights for
blazers, Orlando International
keep track of their different their data quality or their insights,’ page 29.
Airport, is using SITA’s queue
assets, passengers and ability to access and update
staff,” says Jim Peters, Chief it, according to the Airport IT
management technology CLOUD
– SITA QueueAnalyzer – to
Technology Officer, SITA. Trends Survey. By centering their ICT
reduce stress for travelers
infrastructure in the cloud
“Everything from maintaining NEW ERA and enable more accurate
– together with data and
equipment to ensuring the resource planning.
right people are in the right It’s positive, then, that nine out services – airports can
of 10 airports plan to make Providing a real-time cost-effectively leverage
spot to getting passengers on
significant investments in BI view of TSA checkpoints, future-proof IT services.
their planes on time. It’s really
over the next two years. Doing it enables the airport to The cloud can contain every
the beginning of the smart
so will spawn a new era of respond rapidly to unexpected element, including hardware,
airport of the future.”
real-time BI and analytics. conditions. It includes software and support. Even
INTELLIGENCE The intelligent airport of
historical wait-time data to network connectivity can be
establish wait-time profiles managed and maintained from
Serfontein again: “Many of tomorrow will be one that can
for different times of the day, cloud data centers.
these technologies are still exploit the massive amounts
days of the week and seasons.
in their infancy and they have of data in a proactive way to “It’s here, in developing smart
huge potential. The same benefit its own operations, John Newsome, the airport’s airports, that architects and
applies to business intelligence business needs, stakeholders IT Director, says: “We really IT specialists can collaborate
(BI). Most airports are yet to and passengers. wanted to be able to provide to decide what infrastructure
begin realizing the potential, accurate checkpoint wait-time needs to be built and what can
Its focus will be on the use
though SITA’s new, ground- information to our travelers go to the cloud.
of real-time intelligence and
breaking Day of Travel and Day to reduce anxiety.
predictive analytics based on “This frees the airport to make
of Operations BI capabilities data from everywhere. Instead “We can do that now and the investments in other areas able
are providing a way forward. of reacting passively to events greater visibility and simplified to generate revenues, such as
“We’re on the brink of another such as long lines at check- metrics are also enabling us retail, and utilize personnel for
technology revolution that will in or security, the airport to plan more proactively and things other than support of
produce mountains of data, will proactively influence allocate resources effectively. the technology.”
and airports must develop a passengers to avoid lines SITA’s technology is also
strategy for what to do with it.” before they can develop. allowing us to respond more
16 AIR TRANSPORT IT REVIEWCAPACITY ON TAP USE CASES They could potentially bags from Point A to Point B
perform foreign object without a groundhandler’s
Citing the advantages, Another recent pilot linked
detection on runways, around participation.
President and CEO of Rhode the Apple Watch to SITA’s
the airport perimeter, even
Island Airport Corporation, Airport Management System, Curbside, robots could be the
in parking lots.
Kelly Fredericks, says: allowing duty managers to magic bullet that makes self-
“SITA has provided us with a receive alerts when two planes They can patrol the airport service bag drop a reality, thus
solution that is hugely flexible were arriving simultaneously more easily than a person in a taking the check-in process
and scalable. and had been assigned to the car is able to, and then provide completely outside the airport.
same gate or when there was even more detailed findings.
“Because it is a cloud-based Imagine handing your bag
a delay at a certain gate. Drones can also go ahead of
service, we do not have to to a robot at the curb and
first-responders to provide
invest in infrastructure on In another use case, SITA seeing it whisked away to the
real-time images and video of
site here at the airport and Lab developed an application baggage system, where it will
an emergency scene.
new airlines can be up and that enables gate agents to go through security screening,
running quickly and adding scan a boarding pass and And as demonstrated by a be loaded onto your flight (plus
seasonal routes will be easy.” passport automatically and trial between a major carrier, any transfer flights) without
simultaneously in less than Geneva Airport and SITA being touched by another
At Brisbane West Wellcamp
one second using a pair of Lab, drones can inspect an human until another robot
Airport, Phil Gregory,
smartglasses. entire aircraft in minutes delivers it to you upon arrival.
General Manager, says:
where humans would take
“We expect passenger Other applications have SITA Lab is conducting several
hours, saving time and money
volumes to grow rapidly, included translation trials to determine use cases
and allowing for quicker
and with SITA we can easily services, photo-taking for drones and robots in the
turnarounds.
expand our capacity. And for documentation, and air transport industry. “One
thing’s for sure,” concludes
perhaps most importantly communications between ROBOTS
for us as a new airport, with duty managers. Serfontein. “As we build smart
In the future, we’ll also airports of tomorrow, we’ll
SITA’s cloud solution there is
minimal up-front investment DRONES see self-operating robots need to be prepared to test
throughout the airport. Just and trial new technologies
and our costs are directly It’s anticipated that smart
as Google plans to release a like these.
related to our passenger airports of the future will
completely self-driving car
volumes.” be a place where drones “But added to that, we’ll need
next year, the same technology
operate. Drones can reach airport master plans and ICT
FASHION FAD? places easily and quickly
can be implemented in the
platforms that can handle ever
airport to perform a variety of
Playing a crucial part in that are often difficult, time- smarter processes, more self-
functions – both passenger
the technology revolution consuming, or just plain service and ever higher quality
facing and operational.
that’s taking place at airports dangerous for humans. connectivity, with a string of
are wearables, drones Airside, robots can bring tools suitable for delivering a
They can take high-definition
and robots. people or parcels (self-driving fast and smooth end-to-end
photos and videos, and
luggage carts, for instance) journey from curbside
Wearable technology is still transmit them in real-time.
to their gate. They can deliver to airside.”
in the infancy. But two things They’re safe, nearly hack-
are certain: wearables are proof, and can be programmed
more than a fashion fad, to perform tasks such as
and there are real use cases
emerging for airports. In fact,
processing, analyzing and
reporting things no human
“BECAUSE IT IS A CLOUD-BASED
they’re also paving the way being can detect (minute SERVICE, WE DO NOT HAVE TO
into the IoT era. temperature changes, INVEST IN INFRASTRUCTURE ON
The SITA Lab has collaborated
for instance). SITE HERE AT THE AIRPORT AND
with airlines and airports to The very attributes that NEW AIRLINES CAN BE UP AND
pilot potential solutions for
the industry. The work of SITA
make drones ideal for military
use also make them suited
RUNNING QUICKLY AND ADDING
Lab with Copenhagen Airport for use in smart airports of SEASONAL ROUTES WILL BE EASY.”
and Virgin Atlantic Airways the future.
KELLY FREDERICKS
provides celebrated examples PRESIDENT AND CEO, RHODE ISLAND
of early trials of wearables. AIRPORT CORPORATION
FOR MORE FULL ARTICLE ONLINE
www.sita.aero/intelligent-airport www.sita.aero/air-transport-it-review
ISSUE 1: 2016 17SELF-SERVICE – SMARTER AT EVERY STEP
SITA’S RESEARCH LEAVES LITTLE DOUBT THAT
IMPROVING THE PASSENGER EXPERIENCE THROUGH
SELF-SERVICE REMAINS A NUMBER ONE PRIORITY.
THE NO 1
PRIORITY
The vast majority of airlines airlines and airports plan CONNECTED three-quarters of passengers
and airports are planning a high level of self-service want to receive flight updates
That bodes well for the
to invest in information and activity across a growing range via their mobiles and two-
connected passenger
communications technologies of the journey’s steps. thirds want bag collection
experience of the future,
to make the journey an ever information.
They include Fast Travel’s facilitated by self-service
smarter and more seamless six focus areas of check-in, More than nine out of ten
processes across the journey.
experience for passengers. bags ready to go, document passengers are interested in
“In the next three years, more
So says a recent SITA paper, scanning, flight re-booking, flight updates via their mobile,
passengers will be enjoying
‘The future is connected,’ self-boarding and bag using their phone to provide
seamless self-service travel
which calls on research across recovery. access as well as to find their
experiences as airlines and
several sources, including way round the airport.
SITA’s Airline, Airport and AIRPORT DRIVE airports scale up their self-
Passenger IT Trends Surveys. What’s striking is that
service implementations THAT’S FAST
across more stages of the
Over the next three years airport bosses worldwide Driving the trends, IATA’s
passenger’s journey,” says
investments will be directed are pushing ahead as Fast Travel program is clearly
Nigel Pickford, Director
to more mobile services for rapidly as possible with moving quickly towards its
Market Insight, SITA.
passengers, as well as the their investment priorities 2020 objective.
focused on technologies “The key driver for increasing
delivery of an increasing The program is designed
that speed up passenger passengers’ use of self-
number of self-service to create standards and
processing, reduce queues service processes will be
processes. recommended practices so that
and keep passengers their ability to access or
In the same timeframe, Fast airports and airlines can offer
better informed. process these services on
Travel – the International 80% of passengers a complete
their mobile devices.”
Air Transport Association And it looks as if the vast range of self-service options
(IATA) program to provide majority would get even YES, PLEASE across six areas of the journey
passengers with a self-service more to spend – with global by the end of the decade – in
We know from SITA surveys
suite at key steps of the IT spend at more than the process delivering annual
that the market is there. This
journey – will reach a critical US$ 8.7 billion for 2015, and savings of up to US$ 2.1 billion
year, there’s a 39% increase
threshold, says the paper. approximately two-thirds for the industry.
in passenger usage of mobile
of airport bosses expecting
devices for flight booking, For example, Alaska, Qantas,
SELF-SERVICE RISE the same for 2016, according
Air New Zealand, SAS and
79% for check-in, 110% for
to the latest Airport IT
The momentum for more boarding pass. Hawaiian Airlines already
Trends Survey.
self-service is well underway. offer four or more Fast Travel
And it’s global: while SITA’s
In the coming three years, options to at least 80% of their
2015 Passenger IT Trends
passengers, according to
Survey found that more than
the paper.
DOWNLOAD ‘THE FUTURE IS CONNECTED’ PAPER half of passengers surveyed
in Brazil checked in at a desk, Meanwhile, Singapore’s Changi
Insights into air travel’s rapid evolution as it takes Airport Group is developing
24% said they would use
advantage of smartphones, the evolution of the
mobile check-in next time. a new Terminal 4 that, when
Internet of Things, and the continuing rollout of
online in 2017, will feature a
IATA’s Fast Travel program. In Mexico, use of mobile
www.sita.aero/surveys complete suite of self-service
check-in is expected to double
and automated options.
this year. In the US, almost
18 AIR TRANSPORT IT REVIEW“IN THE COMING THREE YEARS AIRLINES AND
AIRPORTS WILL SEE A HIGH LEVEL OF ACTIVITY
AROUND SELF-SERVICE CHECK-IN, BAGS READY TO GO,
DOCUMENT SCANNING, FLIGHT RE-BOOKING, SELF-
BOARDING AND BAG RECOVERY. ALASKA, QANTAS, AIR
NEW ZEALAND, SAS AND HAWAIIAN AIRLINES OFFER
FOUR OR MORE FAST TRAVEL OPTIONS TO AT LEAST
80% OF THEIR PASSENGERS.”
Dubbed Fast and Seamless of airlines and airports
Travel (FAST), it will be now plan to be using self- SEE OUR ONLINE FEATURES
supplemented by facial boarding gates by 2018,
• L
et’s create a sense of place’ – another way to heighten
recognition technology. Steve while airports are expected
the passenger experience, by:
Lee, the group’s CIO and SVP to move quickly to deploy
- Piet Demunter – Director Strategic Development,
(Technology) cites “better use access information services
Brussels Airport
of manpower resources”. via kiosks.
- Pedro Casimiro – Ground Product and Ground Processes
“It also increases our Bag self-service and recovery Manager, Brussels Airlines
efficiency and productivity services are evolving rapidly - Robert O’Meara – Director Media and Communications,
in the face of growing too, with self-service lost ACI Europe
passenger traffic,” he says. bag registration expected to
• ‘Changes at Changi’ – Steve Lee, CIO and SVP
“For example, manpower be established swiftly.
(Technology) at Changi Airport Group talks about the
saved can be assigned to
What’s evident is that over airport’s Fast and Seamless Travel (FAST) initiative,
provide personalized services
the next three years, self- featuring a complete suite of self-service and
to passengers at the gates,
service will pass the point automated options.
or redeployed to support
of critical mass and be the
other flights.” • ‘ Passengers are top priority in China’ – how are
mainstream, with airlines
China’s airports responding to the global move towards
and airports seeing mobile
QUICKER PACE self-service and the use of mobile?
as the key channel in creating
With the industry’s priorities the smarter journey. • ‘How to improve the passenger experience’ –
firmly set on the passenger SITA’s self-service and mobile solutions span nine stages
experience, the pace is of the journey, playing a prominent role in IATA’s Fast
quickening. More than half Travel, InBag and Smart Security programs.
For more:
www.sita.aero/air-transport-it-review
FULL ARTICLE ONLINE
www.sita.aero/air-transport-it-review
ISSUE 1: 2016 19THE INTERNET OF THINGS
THE START OF
A NEW AGE
BELIEVE THE HYPE AND WE’RE AT
THE START OF A NEW INFORMATION
AGE. AN AGE THAT WILL SEE MORE
SMART OBJECTS AND DEVICES
THAT WILL DRIVE MASSIVE GAINS IN
EFFICIENCY, DELIVER GREATER VALUE
TO CUSTOMERS AND STAFF, AND
ENABLE NEW BUSINESS MODELS.
20 AIR TRANSPORT IT REVIEW“IOT IS THE TOOL TO MAXIMIZE THE EXCHANGE OF
INFORMATION TO MAKE MUCH BETTER DECISIONS,
INFORM ALL COLLABORATORS, BE MORE EFFICIENT
AND OFFER BETTER SERVICE. THE KEY IS FACILITATING
COLLABORATION AND DATA EXCHANGE AMONG INDUSTRY
PLAYERS.”
ANTOINE ROSTWOROWSKI
DIRECTOR OF AIRPORT CUSTOMER EXPERIENCE AND TECHNOLOGY, ACI-WORLD
The number of devices band allowing sensors to be At the moment it’s still SCHIPHOL
collecting and exchanging connected over distances early days. But to make the
One airport at the forefront is
data has grown significantly of more than 100km and most of a smart, connected
Amsterdam’s Schiphol Airport.
over the last few years. powered over 10 years with world, we need to identify
It’s working with KLM Royal
Some reports suggest that AA batteries. In addition, specific IoT use cases that
Dutch Airlines and Dutch
connected devices will surpass they’re highly secure, using will bring our industry
start-up, Undagrid, to track
15 billion in 2015 and reach AES128 encryption keys. operational or customer
and trace non-motorized
over 50 billion by 2020. service improvements.
CLOUD mobile assets, such as aircraft
Most of the buzz is around the
The widespread use of
SMART AIRPORT CITIES stairs and baggage carts using
consumer sector. However, embedded sensors that make
there’s good reason for air cloud computing provides Airports are taking their cue
them visible to operators via
transport businesses to start the single platform that can from the smart city concept.
the cloud or a dashboard.
getting excited, not least handle and integrate all Under this, advances in
the data sources, including technology and data collection However, most projects are
because we’re starting to
people, with the processes are being used to get real-time currently small scale trials
see alignment in many of the
and systems. information on the surrounding used to gain knowledge on
core enablers.
environment. what might be possible.
And that power is now
EMBEDDED SENSORS being backed up by storage That information can then Miami International Airport,
Placing sensors in objects systems capable of holding be used to make efficiency for example, worked with SITA
allows them to be controlled, petabytes of data and serving gains or improve the lives of to install beacons around its
gather data and connect to it up rapidly. people through better services. terminals with temperature
other things. Just in the last sensors. By analyzing the data
Factor in data analytics By embedding sensors
few years there’s been a the airport could optimize
and today data that was the throughout the airport
leap forward in technological air flow and reduce energy
preserve of a few can be environment it’s expected to
capabilities of sensors. consumption. See page 32.
turned into useful information improve airport operations
Typical smartwatches, and distributed to millions and enhance the passenger
for instance, can in minutes. experience.
include 1-gigahertz dual
core processors and
combine gyroscopes and
accelerometers.
CONNECTIVITY
Widespread wireless
connectivity has already been
a significant contributor to the
rise of the Internet of Things
(IoT) using either cellular
networks or Wi-Fi.
Low-power, wide-area
networks, known as LPWANs,
are also starting to emerge,
which improve the business
case for low bandwidth
sensors.
These tap an unlicensed
wireless spectrum known
as the industrial, scientific
and medical (ISM) radio
ISSUE
ISSUE 4
2:
1::JUNE
2016
DECEMBER
2012 21
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