Page created by Jordan Swanson

                                                       SEPTEMBER 2020

                      I N T R O D U C I N G

                        FOR THINK WATER MEMBERS
NETAFIM UNIRAM                                                               ™
The World’s Most Advanced
Dripper Technology

                                        THE MARKET LEADING DRIPPER
                                        More than 11 billion UniRam™ drippers are used worldwide
                                        by tens of thousands of satisfied farmers. With the largest
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                                        uniformity of water and nutrients for years to come, there is
                                        no substitute for UniRam™ .
UNIRAM™ AS XR                           ANTI SIPHON (AS): Anti-vacuum mechanism prevents
                                        suction of dirt into the dripperline, providing the critical
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                                        LARGEST FILTRATION AREA: Entire base of the UniRam™
                                        dripper is made of filter inlets, flushing large particles
                                        from the dripper, eliminating clogging and maintaining an
                                        essential supply of water for uninterrupted operation.
                                        WIDEST FLOW PATH – ULTIMATE CLOG RESISTANCE:
                                        Performs, even in conditions with extremely poor water
UNIRAM™ AS      UNIRAM™ AS (Vineclip)
                                        quality. TurboNet™ labyrinth assures wide water passages,
UNIRAM™ CNL                             large deep and wide cross section improves clogging
                                        ROOT INTRUSION BARRIER (XR): Prevents roots from
                                        penetrating the dripper mechanism. Ideal for Sub-surface

T: 1300 307 407


                                                                                                            LO C A

                                                                                                                          TER E

CONTENTS                                                  Welcome to the latest                      With a final ACE of 81 and a NPS of
                                                          addition of Think Tank.                    78 for the 3rd year in a row, Think
Introducing Think Safe.............................4                                                 Water has placed in the top 10% of all
                                                          After extensive work with safety
Think Water Awards.................................6                                                 franchise groups and well above the
                                                          professionals and Think Water
Excellence – But What                                                                                industry average for the FRI survey.
                                                          Members we are happy to introduce
Does it Even Mean?..................................7                                                This means our Members believe
                                                          you to Think Safe, a comprehensive
Covid-19 Our Focus on Support...............8                                                        we are getting it right. One of my
                                                          Health and Safety Management
                                                                                                     highlights is seeing which questions
Cairns: Beautiful One Day... The Perfect                  System, customised for a business
                                                                                                     rate 100%. They include:
Conference Venue the Next...................10            operating in the irrigation and water
Welcome to the Family...........................12        industry.                                  •T
                                                                                                       he Members enjoy running their
Building & Developing Your Team.........15                                                            business.
                                                          While many from outside the Think
Establishing a Growth Mindset..............16             Water group see us as “just a buying       •T
                                                                                                       he Members are proud of our
Lucerne SSDI Project.............................17       group”, the addition of Think Safe          reputation.
Announcing the New                                        strengthens our position and places
                                                                                                       he Members share ideas for
Think Water Academy............................18         us as the as the only franchise
Revolutionary EZ Decoder System                           opportunity in our industry to offer
Simple & Low-Cost Installation.............19             such a versatile and productive            While the short-term outlook for
                                                          suite of services. As one of the few       many businesses is uncertain, the
H2GO: A Journey to Regain
                                                          Member owned franchise groups              last six months of operating in a
Control of Your Business.......................20
                                                          in Australia and New Zealand               Covid world has shown how strong
HR: An Advocate for the People............22
                                                          Think Water offers a truly unique          and consistent our industry is. In
Get the Ball Rolling with Safety.............23                                                      the recent tough times, it has been
                                                          opportunity in relation to support
Recognising the Gap in Your Training....24                and services.                              great to see the Think Water family
Marketing – Planning for Success.........25                                                          continue to bond and grow stronger
                                                          The National Support Office has been
Achieving the Imposible with Solar.......26                                                          together.
                                                          working diligently to support our
A Partnership from the Deep.................27            members over the past 12 months            Tony France
Delivering Environmental                                  and the good news is that our diverse      General Manager
Compliance to North Straddie...............28             range of Think Water Members have
The Perfect Rural Tank Solution...........29              appreciated this unique support.
Working Collaboratively                                   Each year the Franchise Relationship
Brings Results.......................................30   Institute (FRI) survey our members
A Water Tank for Every Application.......31               to ensure we are providing the right
More Control & Smart Water                                level of support.
Savings with MP Rotator Nozzles..........32               The two key measurement metrics
Protecting Fresh Water Fish..................33           are the advocacy, commitment and
Maximising Performance                                    engagement score (ACE) and the
by Growing More with Less....................34           Net Promoter Score (NPS) measuring
80 Plasson Sensor Adaptors Installed                      who is a promoter, who is passive
at Water Treatment Plant......................35          and who are detractors.
Think Outside the Box
with TempusTM DC..................................36
                                                          THINK TANK is a Publication of
New Water Tank System                                     Think Water National Support Office
for Macadamia Irrigation.......................37
                                                          Contributors Tony France, Liesle Corns, Aimee
Think Water Leaderboards....................38            Hewson, Natalie Kingcott, Aysheh Odeh, Andrew
                                                          Walker, Chris Rehm and Phil Best.

                                                                                                                September 2020 | THINK TANK   3

                    FOR THINK WATER MEMBERS

                                                                              It is with much excitement that we
                                                                              announce our latest Think Water
                                                                              business system designed to assist
                                                                              Think Water Members with making
                                                                              safety their number one priority.
                                                                              The system has been developed
                                                                              over a period of months by selected
                                                                              Members and the ASSSA team
                                         Gary De Vries from ASSSA             Gary De-Vries and Kelly Maughan.
                                      makes the following points about
                                       developing and implementing a          While safety has always been a
                                       safety plan into a Think Water         priority at Think Water, Members now
                                                 business.                    have access to a Health and Safety
                                                                              Management System that can support
                                                                              their team in the retail environment,
                                                                              workshop and
                                                                              out in the field.
      ne of the main keys to a           •G
                                            et everyone involved. Safety
     successful implementation             is everybody’s responsibility      Where many Members had exisiting
     is to have an understanding           and consultations with the         systems in place these documents
     and commitment from the               team (including sub contractors)   complement those systems and allow
     owners and senior leaders             is a requirement in the            Members to build a database of all
     in the business.                      legislation. A regular safety      incidents to improve safety over time.
                                           meeting is recommended.            The system documentation is available
      afety needs to be considered
     like any other process needed                                            from the Members Portal and can be
     to operate a business and                                                modified to suit each business- use
     should have a high priority.                                             what’s useful to compliment what you
                                                                              are already doing.
      afety training is recommended
     around identified risks.

4    THINK TANK | September 2020
The Risk Register (TW-SAF-REG-019)            Remember, safety is                  New and younger workers also need
template is available for you to update                                            to have their competencies signed off
(at least quarterly) on a regular basis.      everyones business.                  by an experienced worker, many tasks
Take out what’s not useful, but add           Let’s work together                  do not require RTO’s or more formal
additional risks which may not be                                                  training and accreditation. The system
in there, and are identified in the             to make a safer                    has a verification of competency
business. Get this document out                                                    template (TW-SAF-TEM-014)
to everyone and use regularly in
                                                  Think Water.                     available for this purpose.
toolbox meetings.                          One of the seven priority areas for     Add to that the need to ensure there
In the work ASSSA is doing with other      Worksafe is new and young workers.      is a documented induction process
clients major incidents, there is a        Experience tells us that young          for both the business systems and
direct correlation between the number      workers are less likely to ask for      policies and safety. There is a safety
of supervisors in the field doing          assistance when they are in a tricky    induction checklist template available.
site inspections and the number of         situation. Introduce a buddy system     (TW-SAF-IND-001)
serious injuries. Having experienced       to encourage and support workers to
                                                                                   There is a big difference between
supervisors in your team brings a          ask questions without ridicule- there
                                                                                   procedures written in an office and
much better practical understanding        is no such thing as a dumb question,
                                                                                   what actually happens on site- theory
of site issues and helps to support        only dumb answers as they say!
                                                                                   v’s practice. So everyone in the
less experienced team members.             Everyone in the business should feel
                                                                                   team involved needs to play a part
                                           comfortable about commenting and
                                                                                    in developing procedures and JHA’s.
                                           putting forward safety issues.
                                                                                   In addition to the online resources
                                                                                   the Operations Team plus Gary and
                                                                                   Kelly at AsssA are available to assist
                                                                                   in developing a safety program which
                                                                                   suits your business.

                                                                                           Phil Best
                                                                                           Operations Manager AU

                                                                                               September 2020 | THINK TANK   5
The prestigious and exclusive

                          Think Water Awards
                                        Each year Think Water awards its Members and Preferred
                                        Suppliers for excellence, hard work and dedication to their
                                    business. The team at the NSO are evolving our awards to ensure
                                     they are relevant in today’s business environment and continue
                                    to reward the best in our business. Due to the cancellation of the
                                      2020 conference the following awards will be presented along
                                              with the 2021 awards at the 2021 conference.

       AU Franchisee                         NZ Franchisee                                       NZ Preferred                             AU Preferred
        of the Year                           of the Year                                     Supplier of the Year                     Supplier of the Year

           NSO score system based on Member                                                              Member score system based on
       participation in NSO services and interaction.                                                Preferred Supplier products and service.

     Project of              Renovation of             Business Woman                    Elite OPSS                 2020 Peoples             Largest Preferred
     the Year                  the Year                  of the Year                       Award                   Choice Award**             Supplier Sales

   Nominated by             Application to be             Nominated by              Voted for by Members           The best business           NSO score system
  Members and Ops        completed by Member,             Members with                 to recognise the            voted by Members             based on sales
   Managers with          scored by Operations           application to be          Outstanding Preferred
  application to be            Managers                    completed                 Supplier Sales Staff
completed by nominee                                       by nominee

                                                                                               Long Service
                                              State/Regional                                     Awards
                                              Growth Award                                  Awarded to Members
                                              NSO score system
                                                                                              and Staff for long
                                               based on sales.
         Ambassador                                                                          service milestones.                             Most
           Award                                                                                                                           Improved*

     NSO score system based                                                                                                           NSO score system based
        on new business.                                                                                                               on store improvement
                               *This award has been added to recognise Member who show significant improvement in participation.          across all areas.
                              **This award will be awarded as part of the 2020 awards only and has been discontinued going forward.
                                                  The Mystery Shopper Award has been removed due to Covid-19

 6    THINK TANK | September 2020
But What Does it Even Mean?
Excellence is the quality of excelling   How We Value Excellence                            “You can’t win these awards on your
and truly being the best at something.   Think Water dedicates an evening                   own and you need to build a strong
It’s what you strive for when you        event (Think Water Awards) at                      loyal group of team members who
believe in what you are doing and that   our annual conference to express                   understand your direction and have
the value of what you do warrants the    appreciation of our Members and                    the same desire and outcomes as you.
constant and persistent commitment       to value the excellence within our                 “Winning these awards reinforces our
for improvement.                         stores and business as a whole.                    thinking that the way we are running
                                         The Awards Dinner is aimed at                      our business is in the right direction”
The Value of Excellence
                                         recognising individuals and teams                  – Colin Thomas, Director, Think Water
Excellence has many values. It creates
                                         who have excelled across all                       West Coast.
better ways of doing things. While
                                         aspects of their business through
creating these new methods we build
                                         perseverance and dedication in order                        Liesle Corns
relationships. This in turn gives us
                                         to achieve that level of excellence.                        Business Manager &
enjoyment. Achieving excellence is                                                                   Company Secretary
not an easy task and people with this    The winners of the various awards are
quality are highly appreciated since     scored against a strict criteria, which
they are so hard to find. It’s always    everyone is made aware of at the
good to bear in mind that people         beginning of each year.
forget how fast a job was done, but
                                         People often confuse excellence with
they will remember how well it
                                         perfection. Excellence is something
was done.
                                         you can strive to achieve with hard
An example of the effect of valuing      work. Perfection is the unattainable
excellence is observing a team or        thing you strive for in order to
leader who has won an award for          achieve excellence.
the business and how that award
could result in the evolving of
culture, morale and work ethic
in the business.

                                                               316 stainless steel outlet                  PN16 pressure rating
 Plasson Sensor Adaptor
 The Plasson Electrofusion Sensor Adaptor
 provides an innovative solution for connecting a
 sensor or gauge to the piping system, eliminating
 the need to apply improvised connections with
 high a risk of leakage or premature failure.
 Plasson’s sensor adaptors enable quick and easy
 integration of various sensors onto a wide range
 of PE pipe diameters.

                                                                                                         September 2020 | THINK TANK   7
                                                                                “During COVID-19 we felt a huge sense
                                                                                 of support from the NSO from emails,
                                                                               phone calls, documents etc. We could not
                                                                                have got through it without you guys!!!
                                                                               THANK YOU THANK YOU THANK YOU XX”
                                                                                        Member feedback from the
                                                                                     2020 Member Satisfaction Survey

Our Focus on Support
In February the Think Water National     Many Members took the opportunity          evolved to meet regulations and
Support Office was in the middle         to catch up on their administration        restrictions around contactless
of hosting four Regional Meetings        tasks which resulted in additional         services.
throughout Australia and New             assistance from the NSO business
                                                                                    Our second priority was to work with
Zealand as well as planning the          support team.
                                                                                    our Preferred Suppliers to ensure
annual conference due to take place
                                         HR support and advice for our              stock was available and could be
in August in Singapore. During the
                                         Members was increased with some            distributed throughout the countries.
Melbourne meeting, just a few days
                                         changes to the teams and other HR          While many manufacturers and
before the Melbourne Grand Prix was
                                         related business changes to fit with       distributors struggled with travel
cancelled, we realised our plans and
                                         the varying government assistance          and border restrictions they continued
focus were about to change abruptly
                                         packages. There was a substantial          to offer superior technical support to
to mitigate the rapid changes of a
                                         amount of legislation and regulatory       our Members as a priority.
Covid19 business world.
                                         updates made during this time from
                                                                                    Life within the NSO team has
The effect on our stores has been        government and HR institutions in
                                                                                    changed quite substantially mainly
and continues to vary across both        Australia and New Zealand. This lead
                                                                                    due to restrictions on travel and
countries. Most project-based            to multiple daily one-on-one sessions
                                                                                    the team working from home in the
businesses continued to thrive while     with Members.
                                                                                    first few months. However, like most
New Zealand based businesses were
                                                                                    businesses, operations meetings have
forced to shut their doors for most of      The extra bonus has                     become more frequent and focused
April. Sales were slightly disrupted
and financial assistance was offered
                                              been watching the                     due to the use of video conferencing
                                                                                    tools like Microsoft Teams. We
to NZ Members by the NSO.                   strength of the Think                   have also seen an increase in
Supporting our Members with                  Water family thrive                    communications with marketing
relevant information was our first                                                  and HR thanks to this great tool.
priority. In doing so, we sourced as         during tough times.
                                                                                    Although life is dramatically different
much information about the various
                                         From a marketing point of view,            these days and we have come to
state and federal assistance packages
                                         we supported our Members with              terms with what’s called “the new
as we could and worked out what our
                                         personalise messages distributed           normal” future plans are beginning
Members could utilise. The operations
                                         via online channels and email,             to take shape with contingencies in
team fielded calls day and night
                                         while increasing social media              place that allow for lockdowns and
to assist with enquiries on how to
                                         presence. The focus of our customer        social distancing. Considering the
access and make the most out of what
                                         communications switched to how             uncertainty of the economy in general,
government assistance was available.
                                         we are considered an “essential            it is reassuring to be in an industry
Members became more aware                service” and how we can assist during      where our services, products and
of different ways to protect their       lockdown. This was followed with the       expertise continue to be regarded
cashflow, expecting tough times          production of numerous instore             as an “essential service”. The extra
ahead, resulting in increased activity   covid-related safety signs and             bonus has been watching the strength
in the accounts department.              scannable contact registration             of the Think Water family thrive during
                                         signage as Think Water Members             tough times.

8   THINK TANK | September 2020
 NEW HOME & GARDEN                                          NEW HOME & GARDEN
   RANGE BROCHURE                                                A4 FLYERS
                                                                                                                                    SB                               2
                                                                                                                                                                                                                                                UNILIFT CC                   YEAR

                                                                                                                                                                                                                                                                                                                                                            UPA 2N         YEAR

                                                                                                                                                                                                                                               SUBMERSIBLE DRAINAGE PUMP

                                                                                                                                    SUBMERSIBLE BOOSTE                                                                                                                                                                                                    HOT WAT
                                                                                                                                                                                                                                                                                                                                                                        ER PRESSUR
                                                                                                                                                                                                                                                                                                                                                                                               E BOOSTER
                                                        MING BOO
                                                                LOG                                                                 WATER SOURCE
                                                                                                                                                                            APPLICATION                                                        WATER SOURCE                             APPLICATION
                                                                                                                                                                                                                                                                                                                                                         WATER SOU                                                                                           2
                                           ALL-IN-O RTER TECHNO                                                                                                                                                                                                                                                                                                         RCE                                                                                WARRAN

                                           WITH INVE          APPLICAT
                                                                       ION                                                                                                                                                                                                                                                                                                                      APPLICAT
                                            WATER SOU                                                                                  Above
                                                                                                                                                                                                                                                Clean Water
                                                                                                                                                                                                                                                                Grey Water
                                                                                                                                                                                                                                                                                             Clean Water
                                                                                                                                                                                                                                                                                                           Water Handling
                                                                                                                                                                                                                                                                                                                                                        Hot Water

                                                                                                                                                  Pump Level
                                                                                                                                     Pump Level
                                                                                                                                                                              operation                                                                                                                                                                 • Increa                               Boosting
                                                                                                                                                         switch for automatic
                                                                                                                                                                                                                                                  • Able to pump down to just 3 mm of water,                                                                     sed hot water
                                                                                                                                       • Includes float
                                                                           Mains             Water
                                                                                                                                                                                                                                                    making it perfect for emptying pools, ponds,                                                          outlet               pressure
                                                           Pump Level
                                                                                                                                          and dry run protection                                                                                                                                                                                                                               for a single
                                             Pump Level                                                                                                                                                                                             wells or tanks
                                                                                                                                                                                                                                                              SB-A with float switch
                                                                                                          to all taps                                                             that                                                                                                                                                                 • Hygie
                                                                                              t pressure                                • Virtually silent
                                                                                                                                                           submerged operation                                                                                                                                                                                 nic, stainl
                                                                                    rs perfec                                                                                    or                                                                                                                                                                      throughout        ess steel
                                                                     ology delive                                                                            disturb your family                                                                  • Suitable for fully or partially submerged use                                                                                    const
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                                                                                                     s above andd tanks                   won’t that won’t                                                                                                                                                                                                                                    ruction
                                                • Invert
                                                                                      water source         groun                           neighbours                                                                                                                                                                                                • Built-in
                                                                          ing from ing from below                                                                                                                                                 • High quality, composite and stainless steel                                                                 controller
                                                             le for pump         includ
                                                  • Suitab of the pump,                                             at the                                   installation – plug
                                                                                                                                                                                 & pump
                                                                                                                                                                                                                                                    construction                                                                                       keeping              so
                                                                                                                                                                                                                                                                                                                                                                installation no extra wiring
                                                      the level                                     re adjustment                        • Easy submerged              plug into a power                                                                                                                                                                                      costs low         required,
                                                                                       s for pressu                                        Connect to the pipework,
                                                                           ller allow                                                                         ready to pump                                                                                                                                                                         • Ultra
                                                       Intelli gent contron                                                                 outlet and you’re                                                                                        • Suitable      for permanent installation or as a
                                                                                                                                                                                                                                                              float switch                                                                                  quiet opera
                                                   •              a butto                                                                                                                                                                suction strainer and                                                                                         your family        tion that
                                                        touch of                               disturb your
                                                                                                                                                                                                                     SB-AW with floating                 light weight portable pump                                                                                                 won’t distur
                                                                           tion  that won’t                                                                NOISE
                                                                                                                                        • Suitable forLOW
                                                                                                                                                                  pumping from

                                                     • Very quiet
                                                                    neighbours                                            ,                water sources above
                                                                                                                                    47 dB Max.                 or below ground
                                                                                                                                                                                                                                                25 dB Max.            LOW NOISE                                                                    • Optio
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                                                         family or                                           s the pump                                                                                                                                                                                                                                                atic or manu
                                                                                        outer  casing house                                                                                                                                                                                                                                                                           al operation
                                                                 weather                                                                                                                                                                                                                                                                 FIND SPAC
                                                      • Tough and the controller                                      to the
                                                          motor                                   – Simply
                                                                                                            connect and                                                                                                                                                                                                                                E FOR YOU
                                                                                        & pump into a power outlet                                                                                                                                                                                                                      The UPA                       R PUMP
                                                                       lation – plug                                                                                                                             ES                                                                                                                             N range
                                                        • Easy instal               pump, plug                                                                         & PROTECTION FEATUR                                                                                                                                              See below        has been
                                                                       prime the
                                                                                                                                          PUMP CONTROL
                                                           pipework, to pump                                                                                                                                                                   MAXIMUM PARTICLE SIZE                                                        CONTROL & PROTECTION       FEATURES
                                                                                                                                                                                                                                                                                                                                                  the space                to fit into
                                                                                                                      URES                                                                                                                                                                                                                                  required                   confin
                                                                                                                                                                                                                                                                                                                                                                                for instal
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                                                                                         TECT          ION FEAT                                                                                                                                                                                                                                                                             lation.           ed space
                                                                               TROL & PRO
                                                                                                                                                                                                                                                It’s a good idea to check your water source to make sure
                                                          PUMP CON                                                                                                PROTECT                                                                       it doesn’t contain dirt, fibres, plant or other material
                                                                                                                                                  DRY-RUN                        ed if no                                                       larger than 10 mm.                                                                                FLOAT SWITCH
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                                                                                                                                                   water is
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                                                                                                                                                                                                                                                handling larger particle sizes like the one’s below.                                         your pump on or off based on
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                                                                                                     will be stopp                                                                                                                                                                                                                                                        B
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                                                                                            which could dripping tap.
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                                                                                                                                                                                                         The single phase                                 will stop automatica
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                                                                                                                                                                                                                                                           AP 12                                                                                              Pipe
                                                                                                              will autom                                         any alarm                                                                                     12
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                                                                                                             stop when or off.                                                                                                                                                                                                                                           (Port to                                                 (mm)
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                                                                                    to local legisla
                                                                        * Subject

  Our NEW Home & Garden Range                                        Introducing our NEW A4
     brochure contains sizing and                                 Product Flyers for each product
   selection information about our                              within our home and garden range.
 full range of domestic water supply,                             These flyers focus on equipping
      wastewater & drainage and                                    the consumer with what they
    hot water & heating products.                               need-to-know about a pump range.

                                                                                                                            CLICK HERE TO SEE THE
   CLICK HERE TO SEE THE ONLINE VERSION                                                                                 CM BOOSTER SELF-PRIMING FLYER

For more information about our new range of materials email
Cairns: Beautiful One Day...
The Perfect Conference
Venue the Next
The Hilton Cairns has been selected
for the 2021 Conference. It is the city’s
most centrally located five-star hotel
and offers a variety of king and twin
rooms. All rooms lead off to a private
balcony. The Hilton is steps from the
Reef Fleet Terminal, restaurants,
bars, shops and attractions.
Please Note: The Hilton does not offer
childcare facilities and baby-sitting
services                                      Conference Agenda
                                               DATE               TIME                    DESCRIPTION
Accommodation Options                          Thursday           09:00 – 16:30           Registration
Single Room                                    10th June 2021     09:00 – 15:00           Barrier Reef Experience (optional)
AU$150 per night
                                                                  18:00 – 22:00           Welcome Dinner
including breakfast for one
                                               Friday             08:30 – 10:00           Official Conference Opening
Double Room                                    11th June 2021     10:00 – 17:00           Speed Meetings / Tradeshow
AU$175 per night (twin or king)
                                                                  18:30 – 23:00           Awards Dinner
including breakfast for two
                                               Saturday           08:30 – 14:30           Conference Day One
Regular conference updates will be             12th June 2021                             Think Water Members and Preferred
sent to all Members and Preferred                                                         Suppliers
Suppliers commencing January 2021.
                                                                  14:45 – 17:00           Amazing Adventure
          Liesle Corns                                            18:15 – 22:30           Offsite Dinner
          Business Manager &                   Sunday             09:00 – 15:00           Conference Day Two
          Company Secretary
                                               13th June 2021                             Think Water Members only

                                   Protect Your Pump!
           Maximum                                                       The Hansen Leveller Valve allows you to set a Minimum and Maximum
                                                                         water level in your tank so it only fills when your tank level is low. This
                                                                         reduces the frequency the pump needs to switch on and off (pump
                                                                         cycling) which considerably increases your pumps life and saves power.

                                                                              Prevent            Huge Flow            Height         Save Power
                                                                               Pump              1275 l/min          Adjustable
                                                                              Burnout             at 12 Bar
     TESTED                                                              Available at your local Think Water store


10   THINK TANK | September 2020
Kingspan Water & Energy is a market leader and trusted
  source of expert advice for water solutions including
 rainwater harvesting, water storage, irrigation, stock
         water and stormwater management.


                                                          PMAX ThinkWater Advert Sep2020.indd 1
                                                                                                  September 2020 | THINK TANK   11
                                                                                                                           11/8/20 7:13 am
Scalable filtration                                                                                                                                                                                                                         Tools of the trade
                                                                                                    systems to suit                                                                                                                                                                                                                             Spear
                                                                                                                                                                                                                                                                                                                                                 TOOLS & Jackson specialise in
                                                                                                    Continental Water specialises                                                                                                                                                                                                               production and supply of tools for
                                                                                                    in water treatment and filtration                                                                                                                                                                                                           the garden,
                                                                                                                                                                                                                                                                                                                                                       DIGGING masonry, hand tools

                                                                                                    solutions for the manufacturing,                                                                                                                                                                                                            and air  tools.

                                                                                                    industrial, mining, agricultural,                                                                                                                                                                                                           The comprehensive
                                                                                                                                                                                                                                                                                                                                                     LAWN CARE          range combines
                                                                                                    pharmaceutical, commercial                                                                                                                                                                                                                  new techology    with  traditional
                                                                                                    and research industries.                                                                                                                                                                                                                    materials while maintaining
                                                                                                    They are Australian owned and at                                                                                                                                                                                                            practicality, reliability, quality and
                                                                                                    the forefront of the market with a                                                                                                                                                                                                          functionality at an affordable price.
                                                                                                    comprehensive product range that                                                                                                                                                                                                                                             Scan to contact
                                                                                                    is scalable for all applications.                                                                                                                                                                                                                                            Brad Christensen
                                                                                                                                                                                                                                                                                                                                                                                 Account Manager, AU
                                                                                                                                              Scan to contact
                                                                                                                                                                                                                                                                                                                                                                                 Scan to contact
                                                                                                                                              Morten Schnoor
                                                                                                                                                                                                                                                                                                                                                                                 Feu’u Seinafo
                                                                                                                                              Account Manager, AU
                                                                                                                                                                                                                                                                                                                                                                                 Account Manager, NZ

                                                                                                                                                                                                                    Welcome to the Family
                                                                                                                                                                                                            Think Water Members benefit from partnerships with several industry-leading
                                                                                                                                                                                                            manufacturers and distributors. These companies are our Preferred Suppliers
                                                                                                                                                                                                                and we consider them as part of our family. We promote innovation and
                                                                                                                                                                                                            sustainability within the industry and value suppliers with extensive technical
                                                                                                                                                                                                                 expertise, good logistical and local support and top-quality products.
   A robot for every farm                                                                                                                                                                                            We are advocates for our Preferred Suppliers and love what they do.
   Farmbot is an easy to install, reliable,                                                                                                                                                                         We are excited to welcome these companies to the Think Water Family
   and affordable monitoring and control                                                                                                                                                                                    and look forward to promoting excellence with them.
   platform designed for use in remote
                                                                                                                                                                                                    More than just
                         Scan to contact
                         Rachael Dunn                                                                                                                                                               a water tank
                         Account Manager, AU                                                                                                                                                        With more than 25 years’
                                                                                                                                                                                                    experience in harvesting rain
                                                                                                                                                                                                    water, you can be assured you
                                                                                                                                                                                                    are receiving products that are
                                                                                                                                                                                                    the result of careful testing,
                                                                                                                                                                                                    innovation and refinement.
                                                                                                                                                                                                    From filters to first flush diverters
                                                                                                                                                                                                    and monitoring gauges whatever
                                                                                                                                                                                                    your needs,   location or situation,
                                                                                                                                                                                                          Rain Heads
                                                                                                                                                                                                    Rain Harvesting have the solution
                                                                                                                                                                                                                    Easy to install and available in a range of options to suit your needs,   APPLIES TO THESE
                                                                                                                                                                                                                                                                                                                                   Competitive castings
                                                                                                                                                                                                                                                                                                                                                                                                                                                             RAIN HARVESTING

                                                                                                                                                                                                                    our signature rain heads improve the quality of the rainwater you         RAIN HARVESTING STEPS

                                                                                                                                                                                                    for Australian and New Zealand
                                                                                                                                                                                                                    harvest by keeping leaves, mosquitoes and other insects out of your

                                                                                                                                                                                                                                                                                                                                   for the water industry
                                                                                                                                                                                                                    Rain Harvesting system.                                                       Limit sources of contamination
                                                                                                                                                                                                                                                                                                  Plan for volume

                                                                                                                                                                                                                                                                                                  Filter leaves and debris
                                                                                                                                                                                                                    Product benefits
                                                                                                                                                                                                                    • Keep leaves and debris out of your pipes and tank to prevent                Divert the first flush

                                                                                                                                                                                                                                                                                                                                   Derwent Industries is an Australian
                                                                                                                                                                                                                      clogging, blockages, anaerobic fermentation and tannin leaching             Secure the system

                                                                                                                                                                                                                    • Prevent the entry of mosquitoes, insects and vermin with

   Stronger feeding troughs
                                                                                                                                                                                                                                                                                                  Manage standing water

                                                                                                                                                                                                                      0.955mm stainless steel mesh screen
                                                                                                                                                                                                                    • Prevent mosquito intrusion to charged lines (in wet systems)                Consider a safety net

                                                                                                                                                                                                                          Scan to contact the                                                                                      owned and operated company with
                                                                                                                                                                                                                    • Reduce the risk of eaves flooding by preventing downpipe                    Monitor and maintain
                                                                                                                                                                                                                      blockages and backflow
                                                                                                                                                                                                                    • Paint to match your property’s architecture
                                                                                                                                                                                                                                                                                                                                   Comparison table

    Cyclone specialises in the production                                                                                                                                                                                 Blue Mountain Co Team
                                                      Rain Heads
                                                                                                                                                                                                                                                                                                                                   180 years of experience specialising
                                                                                                                                                                                                                                                                                                                                   Product                                       Size (mm)
                                                                                                                                                                                                                                                                                                                                                                                                   Screen   Integrated
                                                                                                                                                                                                                                                                                                                                                                                                                                  Outlet size/s

    of steel hot dipped                                  galvanised
                                  Contact Cyclone Sales and Service                        feeding
                                  T: 1800 199 450 F: 1800 671 615 E:
                                                                                                                                                                                                                                                                                                                                   in clamps, couplings, fittings, valves,
                                                                                                                                                                                                                                                                                                                                   Leaf Eater Original                           289 x 275 x 188   Double      No         No      90mm or 100mm

                                                                                                                                                                                                                                                                                                                                   Leaf Eater Plus                               289 x 275 x 188   Single      No         No      90mm or 100mm

    troughs            that
Contact Cyclone Sales and Service
                                   are           durable                  and          easy
T: 1800 199 450 F: 1800 671 615 E:
                                                                                                    to                                                                                                                                                                                                                             flanged offtakes and hydrants.
                                                                                                                                                                                                                                                                                                                                   Leaf Beater                                   295 x 201 x 175   Single      No         Yes     90mm or 100mm

    clean. A variety of sizes are available                                                                                                                                                                                                                                                                                        Leaf Eater Slimline                           321 x 100 x 168   Single      Yes        No      90mm

                                                                                                                                                                                                                                                                                                                                   Where possible they manufacture in
    ranging from 210L to 1,140L capacity,
                                                           Leaf Catcha Rectangle                                      Leaf Catcha Round
                                                           A simple, bucket-style rain head ideal for easy-to-        A simple, bucket-style rain head ideal for easy-to-                                                                                                                                                          Leaf Eater Ultra                              395 x 206 x 220   Single      Yes        Yes     90mm or 100mm
                                                           reach places that can also be used as a catchment          reach places that can also be used as a catchment

                                                                                                                                                                                                                                                                                                                                   Australia or New Zealand to ISO 9001
                                                           device for tank overflows.                                 device for tank overflows.

                                                           RHLC01   90mm / 100mm Dual fit                             RHLC20   90mm / 100mm Dual fit
                                                                                                                                                                                                                                                                                                                                   Leaf Eater Advanced                           242 x 194 x 168   Single      No         Yes     90mm or 100mm

    making them suitable for all stock
                                                                                                                                                                                                                                                                                                                                   Leaf Catcha (Round)                           220 x 280 x 185   Single      No         No      90mm / 100mm (Dual fit)

    feeding applications.                                                                                                                                                                                                                                                                                                          Leaf Catcha (Rectangle)                       210 x 289 x 180   Single      No         No      90mm / 100mm (Dual fit)

                                                                                                                                                                                                                                                                                                                                   Leaf Eater Commercial
                                                                                                                                                                                                                                                                                                                                   (Polypropylene)                            Scan to contact
                                                                                                                                                                                                                                                                                                                                                                                 542 x 366 x 369   Single      No         No      150mm

                         Scan to contact                                                                                                                                                                                                                                                                                           Leaf Eater Commercial
                                                                                                                                                                                                                                                                                                                                   (Zincalume)                                Rodney Fenton
                                                                                                                                                                                                                                                                                                                                                                                 350 x 460 x 338   Single      No         No      150mm

                         Andrew Thoms                      Clean Shield™ Screen                                       Clean Shield™ Screen

                                                                                                                                                                                                                                                                                                                                                                              Account Manager, AU
                                                           Upgrade your Leaf Eater Original or Leaf Eater Plus        Upgrade your Leaf Beater rain head with this
                                                                                                                                                                                                                                                                                                                                   *Vertical and Horizontal Pivoting Outlet
                                                           rain heads with this leaf-shedding, mosquito-proof,        leaf- shedding, mosquito-proof, easy-clean
                                                           easy-clean replacement screen.                             replacement screen.

                         Account Manager, AU               RHAC01   Leaf Eater Original / Plus Clean Shield™ Screen   RHAC02 Leaf Beater Clean Shield™ Screen

                                                                                                                                                                                                                                                                                                                                   Blue Mountain Co Product Catalogue                                                                                   15

                                                                                                                                                                               Blue Mountain Co Product Catalogue                                        19

                                                      18                                                                                  Blue Mountain Co Product Catalogue   Blue Mountain Co Product Catalogue                                        19

   12           THINK TANK | September 2020
There’s safe...                                                      Toro & Pope
and there’s Maxisafe                                                 Distributor in NZ
Maxisafe offers a range of safety                                    Parkland are New Zealand
standard compliant high-quality                                      distributers and market
PPE equipment.                                                       leaders of Toro and Pope
                                                                     irrigation and water
Their comprehensive range
                                                                     management products.
includes hand protection, head
                                                                     Their products are scalable
protection, and clothing, as well
                                                                     and suitable for small
as respiratory equipment and
                                                                     and large projects in the
site and civil safety products.
                                                                     landscape, golf, agricultural,
                                                                     and residential garden
                                                                             Scan to contact
                                                                             Ursula Christey
                                               Scan to contact
                                                                             National Sales Manager, NZ
                                               Jerry Joyce
                                               Account Manager, AU

                               It’s all in the pipeline                                                   Irrigators
                               Pipemakers is a United                                                     to move you
                               Industries business specialising                                           Turbo Reel is a family
                               in the manufacture and supply                                              owned business and one
                               of PVC-U and PVC-M pressure,                                               of the largest suppliers
                               DWV, stormwater, electrical                                                of travelling irrigators
                               ducts, conduit and fittings                                                in Australia as well as
                               throughout Australia and                                                   a provider of premium
                               New Zealand.                                                               irrigation and pumping
                                                                                                          related products
                                                                                                          and services for the
                                                                                                          agriculture industry.
       Scan to contact                       Scan to contact                                                      Scan to contact
       Peter Jones                           Darryl de Beer                                                       Adrian Romano
       National Account Manager, AU          Account Manager, NZ                                                  Account Manager, AU

The best nuts &
bolts in the business
                                                                     Swim more.
United Fasteners is
                                                                     Work less.
an Australian owned
company that distributes                                             Focus are passionate about
a comprehensive range                                                reducing maintenance and
of standard and non-                                                 the environmental impact
standard fasterners and                                              of your pool or spa resulting
engineering products                                                 maximised swim time.
to the industrial and                                                The Focus product range is
construction industries.                                             complete from sanitisers
When you buy nuts                                                    and adjusters through to
and bolts from United                                                new generation blended
Fasteners you can rest                                               flocculants and speciality
assured you are meeting                                              products previously available
compliance with the                                                  in New Zealand through
Australian Standard.                                                 Dolphin Pacific and now
                                                                     available in Australia.

                                                                             Scan to contact
                                                                             John Charles
        Scan to contact
                                                                             National Sales Manager, AU
        Head Office located
        in Sydney, Australia

                                                                                                      September 2020 | THINK TANK   13

                                                                                                                                                                                      1.5 m
                                                          1.8 to          2.5 to              2.5 to                4.0 to                 6.7 to                9.4 to               wide
                                                          3.5 m           4.9 m               4.6 m                 6.4 m                  9.1 m                 10.7 m               strips
   MP815-360                    MP815-90                  MP800SR         MP815                 MP1000                MP2000                MP3000               MP3500               MP STRIPS

                                                                                                10                    10                     10                   10
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THE INDUSTRY'S LEADING ROTARY NOZZLES FOR OVER A DECADE. Ideal for spray retrofits, small spaces, and medium-grade soils, the
versatile MP815 joins the popular MP800SR to extend 20 mm/hr matched precipitation in spray ranges of 1.8 to 4.9 m, with wind-resistant
streams and unmatched distribution uniformity. Choose the rotary nozzle you know and trust. Choose the MP Rotator.

                                                       Tel: 1 300 856 368
                                                       Fax: 1 300 856 369
Learn more. Visit       



                                                                           For use with travelling irrigators. Highly abrasive resistant for tough Australian conditions. The nitrile rubber
                                                                           compound is highly resistant to oil and other chemicals. Resilient and flexible rubber to resist kinking with
                                                                           excellent UV resistance. Lightweight yet strong. Pliable for flat storage and comes with a 10 year warranty.
                                                                           Temperature Range: -30°c to +75°c

                                                                                                                                                                Made in Norway by

                                                                           Powaflex P.U long life travelling irrigation hose is manufactured from black thermoplastic polyurethane, extruded
                                                                           through a polyester weave. The weave is designed to meet the requirements for high tensile strength and to keep
                                                                           the bending radius to a minimum. Temperature Range: -50°c to +75°c.

                                                                                                                                                                Made in Norway by
                                                                                               Strive to be the      Keep things
                                                                                              best & continually   simple and tell
                                                                                                   improve            it how it is

                                                                                       quality &
                                                                                                       customer                  A safe &
                                                                                                       ALWAYS                    excellent
                                                                                                        comes                     place to
                                                                                               First class
                                                                                              execution of         We all own
                                                                                              our activities       our results

Building & Developing Your Team
The Bushman’s Approach
Bushman’s is locally owned and             Chris regularly visits sites (although     “In a smaller business I’d get 3-4 key
run by Chris Glenn. Chris took the         not as much lately!) and recognises        people and do a full review and plan
business out of receivership 11 years      the importance of his behaviour when       every year plus regular reviews and
ago, which allowed for some major          on site. In the case of WHS Chris          get feedback on how everything is going
changes to the business structure.         wears hi vis in the factories, walks in    and to ensure things stay on track.
                                           designated areas and pulls up team         Share the sales data so everyone
“The business was run in silos- very
                                           members on safety, if there is an issue.   feels part of it”, said Chris.
centralised, so we changed that to allow
more autonomy for local managers, and      “Safety is the top agenda item in our      Chris works on continuously looking
cut our head office numbers, which was     Management and site meetings which         for improvements, whether that is
very top heavy”, said Chris.               we hold regularly”, said Chris.            in manufacturing, sales, marketing,
                                                                                      systems or safety.
That was just the start of the
transformation, from a company with             “You read about this                  Chris’s career prior to owning and
significant brand and legacy issues to                                                running Bushmans was in opertations
becoming one of the country’s leading           stuff – but we see it                 of large corporate organisations, in
tank manufacturing and distribution              working really well                  senior management and CEO level.
                                                  in our company”                     “I have found running my own business
“Firstly we needed to get clarity around                                              more satisfying than anything else
markets and not chop and change                                                       I have done, even though everything
                                           How does a larger company like
our distribution. We went through                                                     is on the line, there is much more job
                                           Bushmans translate to a smaller
rebranding to highlight the changes;                                                  satisfaction”, said Chris.
                                           business like a Think Water business?
we had Australian ownership, not
                                                                                      The main messages from Chris are:
American. We also recognised the           Yearly, Chris and his senior Managers
importance of distributors like Think      get together for a planning meeting        •G
                                                                                        et clarity of what you want to do
Water to our network.                      to work through the priorities for the      and in what markets you want to
                                           coming year. “This year due to Covid        operate in
“We invested in our sales team and now
                                           we had to do it on Teams which was a       •H
                                                                                        ave regular planning and review
see them as a major point of difference.
                                           challenge, but it worked.” One aspect of    meetings
It’s also important to be consistent.
                                           these meetings is understanding what
We established a set of values to work                                                • Make safety a priority
                                           not to do.
towards. The way we do things
at Bushmans (top right)”, said Chris.      “We can’t do it all, we must work out      •E
                                                                                        ngage with your teams in a
                                           our priorities and work on those, but       meaningful way through team
These values are much more than HR                                                     meetings, day to day discussions
                                           also understand what is not going
communications. Chris and his team                                                     and training
                                           to be a focus.
talk about them regularly and they
are part of new staff induction. They      “I see the great thing about a smaller     •D
                                                                                        evelop a set of values and focus
represent how Bushmans operate and         business with 5-15 employees is the         on them.
set the tone for the company.              ability to get close to people, you can
                                           create a Dream Team, with everyone
“You read about this stuff – but we see
                                           firing.                                                 Phil Best
it working really well in our company”,                                                            Operations Manager AU
said Chris.

                                                                                                          September 2020 | THINK TANK        15
Establishing a Growth Mindset
To succeed as a business owner you          Allow your team to work on their         3. Delegate
must constantly overcome countless          limits at a task that is just out of     If you want something done right,
factors that are beyond your control;       their comfort zone. Let them sit in      do it yourself. But who has time for
market changes, employee retention          discomfort for a while and stretch       that? A number of business owners
marketing conundrums and tech/              the boundaries of what they think they   find it difficult to delegate because
product issues to name just a few.          are capable of. There is nothing quite   they demand excellence and have a
As a business owner you must keep           as rewarding as the prize of figuring    particular way that they want things
moving quickly towards execution of         something out for yourself.              done – you know who you are.
your goals or your competition will
take advantage of your weaknesses.          2. Get’em on the court                   Someone new may get things done
                                                                                     by using a different approach with a
However, you cannot do it all by            There is a sports analogy that talks
yourself. You need the support of your                                               lower standard, or one that is equally
                                            to the difference between being on
employees who will require mentoring                                                 or more effective. Early on you might
                                            the court versus being in the stands.
and coaching to reach a level of                                                     say that you cannot trust the person
                                            Most of what people talk about in
competency where they can work                                                       and just do it yourself. If you do not
                                            terms of learning, is accumulating
independently.                                                                       grant trust through delegation, you
                                            understanding from the stands.
                                                                                     will never grow employees from
Here are five ways to go a little further
                                            Reading every book on the topic of       subpar to high performance. Provide
and cultivate your employees through
                                            tennis might allow you to talk about     feedback, let them iterate, learn and
coaching and mentoring.
                                            the theory of various strokes, the       eventually they will outperform you.
                                            benefits of using a graphite racket,
1. Let people fail
                                            or understanding the tensile strength    4. Don’t become trapped by
When my daughter was working
                                            of the strings. But what good is that        perfectionism
hard to push herself up and learn
                                            if you don’t know how to actually hit    Different tasks have different levels
how to crawl at nine months, it was
                                            the ball? True knowledge is embodied     of importance. When a non-mission
challenging to not help and allow
                                            in the ability to act upon a situation   critical task arises, it is worth saying,
her to fall. But if I protected her
                                            effectively.                             I know that I can perform this at
every time, she would never have
understood the lessons or built the         As employees grow, they often need       100%, but if I delegate it out and it is
muscle memory needed to walk.               to be trained and mentored, whether      performed at 80% that will be fine.

You must be willing to let people fail.     by someone at your business              Give it to someone else as a
We learn through our mistakes more          or through an outside learning           learning opportunity and then have a
than our successes. Give people             institution. Let them ‘get on the        conversation about their performance,
a wide enough berth to explore              court’ quickly following a training      providing constructive feedback
challenges in a situation that is           programme, coaching or mentoring         so they can improve the next time.
non-critical, give them a chance            enabling them to perform what they       Remember to include the reasons why
to fail and learn.                          learned, or it will be lost.             you would like it performed that way.

16   THINK TANK | September 2020
You will undergo a temporary period
where mistakes are made, and
standards are compromised as your
employee learns and grows through
the process. This doesn’t take as
long as you think and as with a

number of business costs – the
long-term rewards outweigh the
short-term sacrifice.

5. Check in
                                        SSDI Project
A sure fire way to develop trust with     Think Water Mudgee
your employee is to ask questions                                                  is controlled via a Hunter Pro C
on a regular basis:                     Lomondo Olives is a mixed farming          controller and Rivulis valves.
                                        (mainly olive oil production)
  re there any hurdles you                                                        The blocks were initially planted
                                        enterprise located between Mudgee
 are facing and can I help?                                                        with millet, which produced the
                                        and Wellington in Central NSW.
  ooking back on the week, is                                                     first cut within 28 days. The systems
 there anything that could have         The first 13,000 olive trees were          ability to keep up with the high
 gone better? How can I help?           planted in 1998 by Frank Gregg and         evapotranspiration of the crop in
                                        his family. Lomondo is a well-known        mid-summer meant production was
  hat can you do next week
                                        brand supplied through Harris              greatly enhanced. 130 large square
 to improve on your overall
                                        Farm and other fine food outlets           bales were cut from six blocks.
                                        in Australia.
  hat would you like to learn that                                                “We were spending up to $10,000
 could help you in your role?           During the major 2019 drought, the         a month in feed,” said Paul “We got
                                        Gregg family decided to grow fodder for    that to zero with the production
When you respond with feedback          120 Hereford breeders rather than the      we achieved from the millet”.
that helps employees grow, you          continuing expense of buying feed in.
encourage greater openness and                                                     “We also needed to protect the millet
transparency. You can see where         Leo Rheinberger from Think Water           from kangaroos and wild pigs, as it
their challenges lie and help them      Mudgee suggested that sub-surface          looked like an oasis!” said Paul.
help themselves to succeed.             drip irrigation (SSDI) would be worth      “so, we built an exclusion fence which
                                        considering as water efficiency was        kept them out”. The exclusion fence
With barely enough time to get          a prime consideration.                     worked extremely well and saved
your own work completed, you may
                                        The SSDI system was developed in           the crop from being decimated.
be tempted to just let challenged
employees figure things out for         two stages. The first stage involved       Irrigation water for the olives is
themselves. But employees whither       12ha split into 2ha blocks. The second     supplied via two bores. A new
in overly stressful and unsupportive    stage was an additional                    25 kW solar-powered system has
environments. Their performance         three 2ha blocks. Rivulis provided         been installed on the hay shed roof to
will suffer, or they will seek          the design parameters.                     power the pumps and utilise daytime
employment elsewhere. Balance           Water for the system is supplied from      irrigation to further reduce the power
the space you give them with letting    the Cudgegong river, the new mainline      bill. Subsurface drip is not subject to
them know that you are available        connects with the existing olive           high wind evaporation rates, unlike
when they get stuck.                    irrigation system, which gives added       overhead irrigation and can be used
                                        water security should the olive water      during daylight hours without loss.
Find a way to mentor employees
yourself, or leverage others at the     supply become unavailable.                 “We use a third less water and weed
company who have knowledge to           The new system includes a Grundfos         control is much better”, said Paul.
impart. Pretty soon you will have       15kW 77-4 submersible pump, which          “Leo had plenty of good ideas which
a team that is equipped to handle       sits in a well, with water supplied from   we put into practice, including using
new tasks and responsibilities with     the river via a 20-meter-long Gabion       solar to power the pumps”
confidence. They can train others       rock-filled channel into a concrete-       Paul is sowing L56 lucerne for
as they step into more advanced         lined pipe well. The system delivers       pasture production in the coming
roles and help your business            seven litres a second to two 2 ha          weeks, with the first cut likely to be
achieve new heights and success.        blocks at the same time.                   November 2020.
                                        Rivulis D5000 1.0 litre/hour drip tape
        Andrew Walker                   was used for the project with a Rivulis             Phil Best
        Operations Manager NZ           130 micron screen filter. The system                Operations Manager AU
Announcing the New
Think Water Academy                                                                                            The subject covered in the Academy
                                                                                                               (Module One) will have a clear focus on:

It’s back and it’s better than ever!           The new complete certificate has                                • Monitor soils under irrigation
That’s right, the renowned Think               been exclusively designed for Think                             • Implement an irrigation schedule
Water Academy has returned in a                Water employees to fit all face-to-
                                                                                                               • Sizing and Installing pumps
new and unique format, designed                face content for the course into three
specifically to suit the Think                 separate five day modules.                                      • I nterpret irrigation plans
Water Group.                                                                                                      and drawings
                                               So, if the students wish to undertake
The Academy will be held in Brisbane,          the full Certificate, the Academy                               • I nstall and terminate extra
kicking off in February 2021 (if Covid-19      will lead them one third of the way                                l/v wiring systems
restrictions permit). We will be utilising     through the course. For details of
                                                                                                                 ndertake sampling and testing
the IAL to assist with training delivery       what subjects the full Certificate
                                                                                                                of water
at their training premises and off site        covers please visit
field locations.                               au/Training/Details/AHC32419                                    • Provide service to customers
The training will utilise a mix of both        Completion of the new course                                    • Advise on products and services
theoretical and practical applications         structure, provides students with                               We know this is an expense on your
with compulsory pre-attendance and             measurable and meaningful                                       business, so as a further incentive
post attendance coursework.                    competencies in various areas of the                            the NSO will be partially subsidising
                                               industry. The competencies learnt                               the cost for students to attend the
We believe there will be great interest in
                                               during the Academy make up the                                  Academy. Look out for details of this
the new Academy, hence this year there
                                               first module of the Certificate III in                          over the coming weeks and months.
will be two intake dates offered. This
                                               Irrigation technology. It is recomended
will assist Members with flexibility                                                                           So, jump on board team! This is a
                                               that students complete the remainder
around managing employees and other                                                                            great opportunity to invest in the
                                               of the course within 18 months.
arrangements within their business.                                                                            future of your business and your
                                                                                                               employees. Places are limited so it
                                                                                                               will be first in best dressed. Contact
                                    Academy Intake Dates for 2021                                              the NSO now to secure your seat!
                                   INTAKE ONE                 INTAKE TWO
                               Monday 15th to Friday       Monday 1st to Friday                                               Chris Rehm
                                19th February 2021           5th March 2021                                                   Operations Manager AU

THINK S&T VALVES.                                                         OPT
                                                                           FILT        CE

     S&T are the valve specialists, we have the
     range to suit whatever your project and an
     experienced team to recommend the right
     products and solutions. Contact us today to
     discuss all your valve requirements.
                                                                      0800 353 966 |
     0800 426 000                                  Our range of manual disc filtration with the patented
                                                                      AZUD HELIX guarantees maximum filtration safety.

18   THINK TANK | September 2020
Revolutionary EZ Decoder System
                                                  Simple & Low-Cost Installation
                                                  The demand for two-wire control             time, labour, and money with fewer
                                                  systems has never been greater,             materials and simplified installation.
                                                  but cost and complexity have often          Small, waterproof EZ Decoders
                                                  limited decoder technology to               come with colour-coded wiring and a
                                                  higher-end systems.                         convenient LED status light. They use
                                                  However, with the innovative Easy           completely different technology than
                                                                                              other decoders on the market, which
                                                  Decoder System (EZDS) from Hunter
                                                                                              means they do not require special
                                                  Industries, you get all the advantages
                                                                                              wire, connectors, or multimeters to
                                                  of two-wire installations with simple,
                                                                                              function. In addition, there are no
                                                  cost-effective technology — so you can
                                                                                              complicated serial numbers on the
                                                  bring the power of two-wire control to      decoders and each unit can operate
                                                  more projects than ever before.             one or two standard 24 VAC solenoids.
                                                  EZDS is compatible with all the             Better yet, the EZDS can coexist
                                                  features of the Hydrawise™ enabled          with conventional output modules,
                                                  HCC controller, as well as the              allowing hybrid functionality of both
                                                  ICC2 controller with Centralus™             direct-wired valves and decoder
                                                  management software — and now also          operations in the same controller.
                                                  works with trusted Pro-C™ controllers!      This technology permits easy
                                                  All three controllers use simple, plug-     conversion of a conventionally wired
                                                  in modules to enable two-wire decoder       system to two-wire using the existing
                                                  control on a single pair of wires.          wiring bundle. It’s that easy!
                                                  Then simply place EZ Decoders               Learn more about the EZ Decoder
                                                  at each valve. EZDS helps you save          System at

Simple control.
Perfect pressure.
Davey DynaDrive
Constant Pressure System

Whether you’re enjoying a shower after a long day or prepping food
at the kitchen sink, you need reliable, constant water pressure.
Our new all-in-one home pressure system, creatively solves water
pressure issues with variable speed drive, that maintains constant
pressure, from the smallest tap, through to multiple outlets at once.
                                                                           ENERGY             QUIET           SET &        INDUSTRIAL
Experience constant water pressure at the touch of a button.              EFFICIENT         OPERATION        FORGET          QUALITY
Protecting and enhancing people’s lives with water. Since 1934.
H2GO: A Journey to Regain                                                               business such as retail, warehouse,
                                                                                        sales, management, inventory and
                                                                                        back of office. This was designed to

Control of Your Business                                                                show users knew which parts of their
                                                                                        business they should be measuring
                                                                                        and how often, because if you are
H2Go Think Water’s custom made               From a high level, the software covers
                                                                                        unable to measure it, how do you
ERP software has just celebrated             all areas of the business including, but
the two-year milestone of its first                                                     assess the performance of individuals
                                             not limited to, inventory management
introduction into the group. The                                                        and the business?
                                             in your showroom, on projects, in
software was initially trialed by            warehouses and mobile vehicles.            As part of the continuous improvement
Whitsunday and Northern Rivers                                                          journey, we are currently in the
                                             Users can assign work to mobile
who took on the massive challenge                                                       process of introducing a new
                                             service technicians and give them the
of implementing the platform into                                                       consumer alert function to enable
                                             ability to upload images of jobs and
their business. Both were confident                                                     automatic customer alerts via SMS
                                             OHS documents on the road.
in attacking this massive undertaking                                                   or email for upcoming jobs.
and two years down the track they            It’s fair to say that the basic software
                                                                                        These are a few of the improvements
now have a very strong handle on             shell that we started out with has
                                                                                        that are being implemented at the
their business.                              greately evolved into what it is today.
                                                                                        request of our Members via the
To say the software hasn’t had               In fact, Think Water Members are
                                                                                        free fortnightly Members forum.
its challenges and caused some               heavily involved with the developers
                                                                                        We strongly recommend that you
sleepless nights for all involved would      in shaping the software into the
                                                                                        join in, ask questions and have a
be an understatement. In fact, when          cutting edge platform it is.               say in the software development.
introducing any new software into a          When it comes to software we have          If you are interested in taking
business it needs to be understood           a continuous improvement mindset,          back control of your business by         C

that this causes major change,               and are making regular updates             inplementing H2GO, I strongly suggest
upheaval and uncertainty.

                                             and changes to make our Members            that you talk to Noel at Whitsunday,     Y

One key learning from our Members            lives easier. This year the NSO            Lee at Northern Rivers or Jenny at
                                             in conjunction with our software

is that it’s vital that you take an active                                              Noosa to learn of their experiences
interest in the implementation and           developers have scripted up and            and understand what a difference it

continual use of the software to             introduced a new pricing control           has made to their business. In turn

ensure a successful integration.             matrix which reduces time spent            feel free to contact me to take those   CMY

                                             on controlling and managing your           first tentative steps.
We now have approximately 20% of

the group using H2GO, with a further
4-5 Members looking to implement             We have also introduced pre-set
                                                                                                Chris Rehm
this into their business before the end      / designed reporting on “hot key”                  Operations Manager AU
of the financial year.                       functionality for each part of the

20   THINK TANK | September 2020
Designed to outlast brass for a fraction of the price.
     Senninger’s impact sprinklers have been making their mark since 1973.
                                          Made of engineering grade thermoplastics
                                         for strength and durability, Senninger impact
                                           sprinklers have been setting the standard
                                                           since 1973.

          Series 20                                  Series 40                                    Series 70                                     Series 80
Flow: 304lph - 904lph                   Flow: 1192lph - 2862lph                       Flow: 2589lph - 8881lph                         Flow: 8949lph - 23439lph
Pressure: 207kPa - 345 kPa              Pressure: 207kPa - 414 kPa                    Pressure: 276kPa - 483 kPa                      Pressure: 276kPa - 483 kPa
Diameter @ 0.46m ht: 22.6 - 25.3m       Diameter @ 0.46m ht: 26.2 - 32.6m             Diameter @ 0.46m ht: 33.8 - 51.5m               Diameter @ 0.46m ht: 43.3 - 58.5m
                                        Diameter @ 1.83m ht: 28 - 38.1m               Diameter @ 1.83m ht: 36 - 51.8m                 Diameter @ 1.83m ht: 47.9 - 59.7m

                                                                                                     Available with Hand Tight Nozzles!

                                              Now Available at HR Products
                             Offering a comprehensive Senninger Irrigation Solution

                                    For more information on Senninger Impact Sprinklers please contact your local HR Representative

                                                                                           As professionals in the water industry
                                                                                           it is important that we continually
                                                                                           build our careers. LinkedIn is a
HR: An Advocate for the People                                                             great way to develop your personal
                                                                                           brand and show capability within
In February 2018, the Think Water               The HR Portal offers staff:                the industry. Follow these six steps
National Support Office (NSO)                   •A
                                                  ccess to all of their documentation     to achieve profile perfection.
introduced Human Resources (HR)                  (i.e. employment contract,
as part of the services offered                                                                 Profile photo – Be professional,
to our Think Water Members.
                                                 performance appraisal documents,           1   use most of the frame, keep the
                                                 payslips, leave report and more)
The Australian Members were                     •A
                                                  ccess to company’s policies                  background neutral.
encouraged to join HR Central                    and procedures                                 Experience – be precise with
(an external HR service provider),              • News updates                                  the description of your past roles.
while the New Zealand Members
                                                • Staff calendar                                Projects – Add projects to
would subscribe for an internal                                                             3
                                                The NSO are available to answer                 showcase capability in your field.
service offered by NSO along with
a HR Platform.                                  HR queries across Australia and                 Skills and Endorsements –
                                                New Zealand. By the end of 2020
                                                                                            4   Add skills that define your
HR Services offered across
                                                the Think Water Members Portal                  professional role. Ask contacts
both countries are:
                                                will have all templates and relevant            to endorse you.
• Initial HR Health Check                       HR documentation uploaded and
                                                                                                Education – List your
• Employment Contract drafting
                                                available for the use of our Members.       5   qualifications, licences
• HR Advice                                     In the meanwhile, please contact us             and certifications.
                                                directly for any queries or assistance
• Performance Management                                                                        Connections – Limit your
                                                you may need by sending an email or         6
• Templates                                                                                     connections to people you
                                                calling us.
• Employee Development                                                                          have worked with directly.
                                                New Zealand:
• Award Interpretation                          Australia:                         Scan/click the QR code
  isputes, Redundancies                        Phone: +61 7 3209 9400                                  to read The Ultimate
 and Terminations                                                                                       LinkedIn Cheat Sheet
                                                         Liesle Corns
• Monthly check-in for each store                        Business Manager &                             and learn how you can
                                                         Company Secretary                              have an ALL STAR profile.

                  WATER LEVEL INDICATOR (AVB)

               ▪ Unique uniball joint adjusts to any
                 roof angle (suitable for all tanks)
               ▪ Highly visible water level indicator
                 for large water tanks and reservoirs
               ▪ UV resistant materials
                                                                              Custom Designed ERP
                                                                               Software Allowing
                   ANKA TRIGGER GUN
                                                                              you to Regain Control
                                                                                of Your Business
                      WITH EVERY

                                                                                 Click here or talk to your Operations
                     * Trigger guns available                                       Manager for more information
                     ONLY while stocks last

22   THINK TANK | September 2020
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