TRAINING TRIUMPH Students give Club Secretary Manager Course thumbs up - Club Managers Association Australia
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Vol 78, No 203
May 2009
Club Secretary Manager
Course presenter Allan
Peter (centre) with
Mathew Roper and
Joanne Pieper at the
CMDA’s inaugural course.
TRAINING
TRIUMPH
Students give Club Secretary Manager Course thumbs up
➣ INSIDE: Mid Year Executive Leadership Brochure: Pages 27-30
➣ What’s Happening In The Zone: Pages 33-45
1
CLUB MANAGERS’
ASSOCIATION AUSTRALIA
OFFICE BEARERS Publisher CMAA
CMAA FEDERAL EXECUTIVE Editor: Peter Sharp
President Phone: (02) 9643 2300
WILLIAM CLEGG, ACCM Bill Clegg ACCM Mobile: 0410 140 036
Randwick Labor Club Federal President Email: sharpee1@cmaa.asn.au
Federal Secretary Contributors:
ALLAN PETER, ACCM Henri Lach, Katie Cincotta.
Advertising Manager:
Vice President Judy Rayner
DANIEL MUNK, ACCM
Penrith Rugby League Club Advertising Bookings:
(02) 9332 2363 & 9360 6177
Executive Member Fax (02) 9361 5142
DAVID O’NEIL, ACCM ADMINISTRATION
rayner@bigpond.net.au
Castle Hill RSL Club Executive Officer
Terry Condon, CCM Printing and Design:
Executive Member Daily Press Pty Ltd
TIM McALEER, ACCM Administration Officer Allan Peter ACCM
Gerry Sarlemyn Federal Secretary Phone: (02) 9558 8419
Tradies @ Gymea
Correspondence:
CMA NSW STATE Senior Industrial Relations
Advocate The Editor, c/-
EXECUTIVE MEMBER
Peter Cooper Club Managers’ Association Australia
DEBORAH FEENING, ACCM
Club Marconi Education Manager
67-73 St. Hilliers Road
Ralph Kober, B.Ed. Auburn NSW 2144
FEDERAL COUNCILLORS P.O Box 845 Auburn NSW 1835
Career Development Administrator Phone (02) 9643 2300
Division A – City/Eastern Suburbs
Narell Harrison Fax (02) 9643 2400
Zone and Manly/Northern Suburbs
Zone Training Course Administrators
Mario Machado, ACCM Brad Jones, CCM Please address all business
Assistant Chief Executive Officer Estelle McDonald-Birch Danny Munk ACCM correspondence to the
Hornsby RSL Club Vice President Federal Secretary
Communication Services Manager
Division B - St George/Cronulla Peter Sharp The Club Managers’ Association Australia
Sutherland Zone and Inner West is registered as an industrial organisation
Zone Accounts Officer
of employees in the terms of the Federal
Ian Todd, ACCM Priscilla San Luis
Workplace Relations Act, 1996, and The
General Manager Receptionist Club Managers’ Association is a registered
Kingsgrove RSL Club Carol Quirke Trade Union in the terms of the New
Division C – Nepean Zone South Wales Industrial Relations Act 1996.
Administration Assistant
Michael Wiezel The CMAA is affiliated with the Australian
Evonne Bosnich
Secretary Manager Council of Trade Unions (ACTU) and the
St Marys RSL Club CMA is affiliated to the NSW State Branch
Division D – Hunter Zone, Central
of the ACTU, The Labor Council of NSW.
Coast Zone and Great Lakes Zone David O’Neil ACCM
Life Members
Stephen Byfield, ACCM Federal Executive Member Registered Office
Chief Executive Officer Harry Walker (decd.) 67-73 St. Hilliers Road
Diggers @ The Entrance Norm Robinson (decd.) Auburn NSW 2144
Arthur Justice (decd.) Phone (02) 9643 2300
Division E – Far North Coast Zone,
Len Ewart (decd.) Fax (02) 9643 2400
North West State Zone, Mid State
P.O.Box 845 Auburn NSW, 1835
Zone and Mid North Coast Zone Lou O’Neill (decd.)
Email - cmaa@cmaa.asn.au
Gordon Rhodes, ACCM Peter Cameron (decd.)
Chief Executive Officer
Bob Harbutt (decd.)
South Tweed Sports Club Office Hours
Keith Nolan (decd.) Monday to Friday 9am to 5pm
Division F – Illawarra Shoalhaven
Fred Chubb, CCM (decd.)
Zone and Far South Coast Zone Seven-day telephone answering service in
David Hiscox, ACCM Alan McDougall, MBE (decd.) operation.
General Manager John Milne (decd.) Tim McAleer ACCM
Dapto Leagues Club Les Evennett Federal Executive Member “Club Management in Australia” is published monthly
George Elliot, CCM by the Club Managers’ Association Australia. All
Division G – Gold Coast Zone, Brisbane
material is copyright and cannot be reproduced
Zone, Ipswich Darling Downs Zone, Peter Strachan, ACCM without the explicit permission of the Publisher or
Sunshine Coast Zone, and the Central Hans Sarlemyn, ACCM Editor. Editorial contributions relating to the club
and Northern Queensland Zone industry are welcome. Submitted copy should be typed
Jim Henry, OAM, CCM and double spaced. We don’t accept any responsibility
Steve Condren for keeping and returning unsolicited material.
Terry Condon, CCM
General Manager Photographs submitted must be captioned. Those sent
Southport Surf Life Saving Club Lew Cooper without prior arrangement cannot be returned unless
Barry Stevenson accompanied by a stamped, self addressed envelope.
Division H – Victoria Zone, Riverina Views expressed in this magazine are not necessarily
Murray Zone and the ACT Zone Greg Pickering, ACCM those of the Club Managers’ Association Australia.
John Allan, ACCM Although we do exercise the utmost caution, we don’t
Grant Duffy, ACCM accept responsibility for claims expressed in
Secretary Manager Allan Peter, ACCM advertisements appearing in our issues.
Numurkah Golf & Bowls Club Wayne Forrest, ACCM Deborah Feening ACCM Subscription rate is $60 a year.
NSW State Executive Member ISSN 0045-7205
SPONSORS OF THE CLUB MANAGERS’
CAREER DEVELOPMENT CENTRE
www.cmaa.asn.au
May Magazine Contents
PAGE ADVERTISER / Editorial
COVER 1 COVER - Secretary Manager + pointers
COVER 2 INDEPENDENT GAMING
P1 CMAA Imprint & Administration Information
P2 CMAA Career Development Centre Sponsors
P3 GOLD CREST SECURITY
P4 SOUTHERN CROSS UNIVERSITY + May Edition Contents Page
P5 CASHCODE
P6 PAYNTER DIXON CONSTRUCTIONS + May Edition Pointers
P7 BRINKS
P8 CARDCORP + Executive Perspective – Danny Munk
P9 MEI
P 10 MERIDIAN CONSTRUCTIONS + The Executive Officer's Desk – Terry Condon
P 11 NUPOS + CMDA - Club Secretary Manager Course 1
P 12 CMDA - Club Secretary Manager Course 2
P 13 CMDA Club Secretary Manager Course 3
P 14 Industry Issues 1
P 15 CLUB SUPER
P 16 Senior Management Training 1
P 17 COLORCRAFT + Senior Management Training 2
P 18 Legal - Club Industry Case Study 1
P 19 CUSTOMERS ATM + Legal - Club Industry Case Study 2
P 20 CULLINAN IVANOV PARTNERSHIP + Fair Work Legislation 1
P 21 PALTRONICS + Fair Work Legislation 2
P 22 Queensland Club Profile - Tewantin Noosa RSL Club 1
P 23 PALTRONICS + Queensland Club Profile - Tewantin Noosa RSL Club 2
P 24 Industry Issues - PKF
P 25 THOMSON PLAYFORD CUTLERS
P 26 Industry Issues
P 27 CMAA MID YEAR EXECUTIVE LEADERSHIP CONFERENCE BROCHURE 1
P 28 CMAA MID YEAR EXECUTIVE LEADERSHIP CONFERENCE BROCHURE 2
P 29 CMAA MID YEAR EXECUTIVE LEADERSHIP CONFERENCE BROCHURE 3
P 30 CMAA MID YEAR EXECUTIVE LEADERSHIP CONFERENCE BROCHURE 4
P 31 CMDA Update – Ralph Kober
P 32 CMDA Training Calendar - April & May
P 33 In The Zone - Inner West Zone Golf Day
P 34 CMDA - SUPERVISOR BOOTCAMP
P 35 In The Zone - Gold Coast Zone Golf Day
P 36 CMDA – CLUB SECRETARY MANAGER COURSE
P 37 In The Zone - Hunter Zone Meeting & Bowls Day
P 38 CMAA Events Diary - 2009
P 39 In The Zone - Great Lakes Zone Meeting
P 40 CMDA - DUTY MANAGER DEVELOPMENT PROGRAM
P 41 In The Zone – A.C.T. Zone Meeting
P 42 CMDA – A.C.T. ZONE TRAINING
P 43 In The Zone - Manly Northern Suburbs Zone Golf Day
P 44 CMAA - Federal Councillors & Zone Education Officers
P 45 In The Zone - Far South Coast Zone Meeting
P 46 CMDA – DEVELOP & MANAGE GAMING ACTIVITIES 1
P 47 CMDA – DEVELOP & MANAGE GAMING ACTIVITIES 2
P 48 Southern Exposure – Victoria’s Gaming Legislation 1
P 49 Southern Exposure – Victoria’s Gaming Legislation 2
P 50 SLATER GORDON + Market Forces - Colorcraft
P 51 Industry Update – CMAA Legends in Spotlight
P 52 Industry Issues – The Outdoor Gaming Debate
P 53 Industry Update - Entertainers at the Expo
P 54 RAYNER SALES & MARKETING + AGE 2009
P 55 Clubs In Our Communities - Club Central Hurstville
P 56 Market Forces – Paynter Dixon @ Mollymook & Mudgee
COVER 3 KENO
COVER 4 STARGAMES
INSERTS GLOBAL GAMING INDUSTRIES
GOPHER GRAPHICS
LONG RANGE SYSTEMS AUSTRALIA
6 In Your May Edition
➢ Pages 16 &17 ➢ Pages 20 & 21 ➢ Pages 48 & 49
In what ways do your managers need A new dismissal system will be Gaming reform in Victoria has hit a
to be stronger and more effective? introduced as part of the new dead end. In February, the Brumby
Most CEOs have a “wish list”, but workplace relations system that Government introduced a new Gaming
few dare to speak openly about it. In Workplace Relations Minister JULIA Bill into Parliament to take Victoria
fact, most of what’s desired is GILLARD brought to the Federal towards an owner-operated structure
trainable, but it needs more than a Parliament in February. New from 2012. Gaming Minister TONY
quick “spray” to create a stronger dismissal laws will come into effect ROBINSON lauded the Gambling
and smarter management team. from July 1, 2009. The objective is Regulation Amendment (Licensing) Bill
Training for senior staff will be most to ensure good employees are 2009 to end the Tatts/Tabcorp duopoly
effective when it combines protected from being dismissed as a windfall for clubs and hotels. But,
intensive, short workshops, specific unfairly, while enabling employers to the Coalition and the Greens have
projects related to the club’s needs manage under-performing employees failed to support the Bill in the Upper
plus coaching and support during the with fairness and with confidence. House, forcing the Minister to declare
length of the project. It’s a process The Code sets out the circumstances a possible return to the duopoly.
and there’s something satisfying to in which a summary dismissal (a Reporter KATIE CINCOTTA investigates
know that it won’t ever end … dismissal without notice or warning) what exactly did the Victorian
is warranted, including cases of Government outline in its radical new
theft, fraud and violence … plan for the “pokies”?
8 Executive Perspective
The solutions could be around you - in your teams
By DANNY MUNK, ACCM * a market that can change again just as rapidly in the near
Prior to writing this article, I had been future. Not only do we face the current economic storm,
doing some industry reading. It would but we face a community that no longer associates the
be fair to say that most of the reports values of clubs with responsible gaming and beverage
would have been unbelievable just service.
three to four years ago. Yet, in the Who knows which way legislation will lead us? Not only do
past 12 months, so much has happened so fast that what we have this burden, but armed hold-ups are on the rise
appeared “unbelievable” now is the next news article. and clubs, as with hotels, are the last of the “cash
Harrah’s and MGM, which between them controlled 16 out bastions” in our communities.
of the 25 major properties in Las Vegas, are facing major So, what will get you through? Does someone have the
issues due to their debt burden. The original concept of answer? Yes, and most times those answers are around
property consolidation made so much sense. Overnight, you.
the customer traffic and, in turn, revenue has just People who have invested in their teams are riding the
plummeted. Suddenly, being “big” was not the position waves better than most. Why? Because during a storm, a
that we believed it to be. good team can batten down the hatches faster than an
The Station Group - the largest local property group – also individual. A good team can change direction faster than a
is facing major funding issues, threatening the jobs of team of individuals with their own agendas. A good team
almost 10,000 Las Vegans. These are groups that have will refocus their business plans, marketing plans and
been setting standards in properties, customer service and synergise with their budgets faster than a solo leader.
loyalty programming. Red Rock is a landmark property. Teams hold your intellectual property, they nurture it and
Stations created a portfolio of properties second to none. they grow it.
This was to be the backbone of their newest property, As a leader with values, a team that lives these values and
“Aliante”, which was many years in the planning, opening an organisation that supports these values can get the
in November 2008.
organisation through the storm and move steadily into
To say they have opened in some of the worst times Vegas smoother waters. There are many people who help leaders
has seen is an understatement. Are the numbers good? No, create teams, show them how to nurture their teams and
they are not. What does stick in my mind is the comment mentor their leaders – even show the leaders how to
made by the property’s senior management: “We built this mentor their teams.
property for the long term.”
If you feel this is an area you are moving forward in, then
Sometimes, while you weather the storms of today, you excellent. I suggest that you should take the next step and
must remember that the businesses we are in are all for challenge yourself by talking to others who recognise
the long term. Sometimes, we need to make tough “team builders”.
decisions to get us to the other side, but you must
remember that the goal for our industry is tomorrow … If you are not sure that you and your team are handling
tomorrow for our clubs, communities and all the the storm, then perhaps it’s time to ask for help. Seeking
stakeholders who believe in our industry. help is not a sign of weakness, but a sign of a leader who
wishes to take the team out of the darkness.
Currently, the impact on many industries is extreme. Some
are doing well, but many are being impacted and being If this is a topic you are interested in, contact me or other
impacted very rapidly. Not only are clubs feeling the members of the CMAA Executive for guidance on what
burden, but so too are our suppliers and our customers. steps you need to take to create a team that can handle
It’s our responsibility as managers to take this into any storm.
consideration when we focus on our business. We need to ➢ DANNY MUNK, ACCM,
understand that we are facing a rapidly changing market - is the CMAA Federal Vice President10 The Executive Officer’s Desk
Statesmen make us proud and remind us of all
that’s good in our business with a dozen CEOs and their club
Presidents at the end of last month.
It’s funny how the it helped me better appreciate the The university environment adds a
little things get place that the CMAA and the Club great deal of prestige and status to a
your attention. I Industry has in the lives of men and course that offers both the manager
read literally women who dedicate their working lives and the board executive the
hundreds of letters, emails, magazines to their clubs. A few days later, I opportunity to focus fully on
and brochures every week ... some conscripted another Life Member and comprehending the reciprocal roles and
complaints, some requesting financial CMAA Past President, Les Evennett, to responsibilities in running a registered
support or CMAA assistance, others record a video to support the “Raise A club, particularly in this period of
invitations and notices of meetings and Glass” campaign that CMDA Sponsor global and domestic economic
functions. Somewhere, amongst a stack company Foster’s ran in the lead-up to downturn, dramatic legislative change
of emails, came a seemingly Anzac Day 2009. Les, 92, is one of the for the Club Industry and ever-changing
unimportant note with a couple of famous “Rats of Tobruk” and I thought compliance. It’s a big time and cost
photos attached from Ian Elliot, the son he’d be the perfect person to fly the commitment for any club, but each day
of CMAA Life Member and former CMAA flag in support of this campaign ends with a greater realisation of the
Federal Secretary George Elliot. The that raised awareness and funds for relationship, partnership and respect
note said George had celebrated his Legacy in Australia. Les is also a Life required to make a club successful in
85th birthday with a few laps around Member at Brighton RSL Club where he these challenging times. I’ve yet to
Eastern Creek Raceway in a V8 Supercar was the club’s first Secretary Manger hear a manager or president make a
– a gift from Ian and George jnr (see and served for 25 years until he retired. negative or cynical comment about the
Peter Sharp’s report on P51). Towards The Raise A Glass video ran on the course and the product of the day’s
the end of the email, Ian wrote a couple CMAA website until Anzac Day. Les sat workshops, forums and debate. It’s a
of simple sentences that made me stop down and read through the script a few remarkable experience for those
and think hard about this Association times and declared he was ready to go. involved and for me, as an observer.
and the Club Industry. Ian wrote ... “Dad The camera rolled. A few seconds later Professor Michael Singleton does a
was Secretary Manager at Yarra Bay it was done ... he got it – every word, world-class job packaging and
Sailing Club for 10 years, then Secretary without a falter - first take. We had a presenting this vast topic and the work
Manager at Coogee Randwick RSL Club few more cracks at it before we packed is internationally ground-breaking for
for 20 years before retiring at 66. He is up and, each time, he got it. We – the club management. I’m proud that the
a past State and Federal Secretary of CMAA and the Club Industry – are CMAA and the CMDA has been able to
the CMA and is immensely proud to have blessed to have men such as Les collaborate with Southern Cross
been a part of this organisation. His Life Evennett and George Elliot to hold up as University to deliver a course - and
Membership is displayed proudly in the a reference point for everything that is opportunity – to our members and their
home to this day. He and all of the good about what we do and why we do clubs.
family are immensely grateful for the it. They are men who gave their
ongoing kindness that the organisation working lives to the club philosophy of In closing, I want to register the CMAA’s
continues to display by inviting him to offering members a place to relax and deep regret at the passing of OLGR
all your events and acknowledging his socialise and to make communities they senior executive Brian Farrell. The CEO
contribution. A lot of organisations and served and the lives of people who live of the Casino, Liquor and Gaming
companies could learn a lot from the there better by their generosity. Control Authority died suddenly on
dignity you and your members continue January 30.
to show towards those who went I’ve also had the privilege of attending
before.” Ian’s words were heart-felt and the CMAA’s first Corporate Governance ➢ TERRY CONDON, CCM, is the CMAA’s
genuine. And, because it came from the Cohort for 2009 at the Tweed Heads Executive Officer, a CMAA Life
son of this distinguished club statesman, Campus of Southern Cross University Member & former Club ManagerCMDA Club Secretary Manager Course 11
Teacher would have been happy to sit in on this class
The CMAA has developed a club-specific course for existing General how important this course could have
Managers, CEOs, Secretary Managers any young executives with been for me when I got into senior
ambitions to climb the Club Industry’s corporate ladder. CMAA management roles,” he says with a
Federal Secretary ALLAN PETER, with more than 40 years of Club smile. “While it’s club-specific, the
Industry experience, is pioneering the four-day program – Club theory attaches itself to all forms of
management. Ralph Kober has done a
Secretary Manager Course - that offers a definitive guide to the role
superb job putting the course and the
and responsibilities of senior management. The response, already, curriculum together.”
has been overwhelming and identified a professional development
The course investigates and
path that every senior manager should consider. On Page 13, you’ll quantifies virtually every aspect of
find a summary of comments by three experienced club managers – the senior management role – from
GEOFF VIDLER, MAUREEN HAYWARD and CAMERON PROVOST – about the board to conducting meetings,
the course and its value to their careers ... from constitutions to OLGR
Allan Peter sits back and considers other circumstances in other clubs at legislation, compliance and corporate
how important the CMDA’s new Club another time, but there was no sense governance. “There’s not much – if
Secretary Manager Course would have of policy or process ... you were anything – missing and we’ve, so far,
been for him. “Life would have been flying and learning by the seat of had nothing but support and positive
a lot different and a lot easier to your pants.” feedback for the course,” Allan
comprehend,” the 40-year Club The CMAA’s Federal Secretary and added. “Perhaps the only gripe is that
Industry veteran says. “You learned presenter of the four-day course, these people are away from their
something new and important every staged over two consecutive weeks at offices for four days and they say
day, but the problem was that it only the CMAA’s Education Centre at they struggle to fit the study days in.
fitted the environment and the Auburn, Allan describes the Club In the finish, they say that every day
context of the club that you were Secretary Manager Course as “first of the course is valuable and
working in. It could be applied to class”. “I can’t begin to understand important and they probably couldn’t
afford not to have done it.”
Continued page 12
The inaugural CMDA Secretary Manager Course class of 2009 with presenter Allan
Peter (front row middle).
When: Monthly
Where: CMAA Career Development Centre, Auburn & CMAA Zones
Times: 9.30am – 4.30pm (all days)
Cost: $690(+GST) - CMAA Member & CMDA Affiliate; $890(+GST) – Non-Member.
Award: “CMDA Certificate of Completion” for participating in this program.
ACCM Points: CMAA Members & CMDA Affiliates earn 25 points toward
ACCM activity.
Details: Contact Estelle McDonald-Birch at the CMDA - P: 02 - 9643 2400, or E:
estelle@cmaa.asn.au
Register: Online at www.cmaa.asn.au12 CMDA Club Secretary Manager Course
From page 11
Allan agrees that it would be easy to
consign the “networking” aspect of
the four days to being outside the
heavy workload, but the first quickly
illustrated how important the
exchange of ideas and experiences
was for every member.
“We had 20 people go through the
first course and I think every one of
them commented on the importance
of that ‘common bond’ that goes with
running a club in these challenging
economic times,” Allan said. “The
students expected that kind of input
from me, but the thing that allowed
them to immerse themselves in the
course and the experience was being
able to chat in an open forum about
the personal and professional
challenges they face every day. And CMAA Federal Secretary Allan Peter, a 40-year Club Industry veteran, works with
the interesting thing is that, although Club Secretary Manager Course students at the CMAA’s Career Development Centre
they came from the spectrum of at Auburn.
clubs and locations, their problems
were similar and many went away role,” Ralph added. “And that ➢ Understanding the role of the
with strategies and ideas for dealing outcome was shared by everyone ... Company Secretary, the role of
with problems – and that came from whether they have been in the job Management and the Board.
their classmates ... fellow managers. five years or 35 years.” ➢ How to prepare and conduct Board
“I’m sure that each of those students Allan pointed to Corporate Meetings, introduce managers to
in the first course went away with 19 Governance, legislation and Club Constitutions, member
new friends and professional allies ... compliance as the topics that brought meetings, notices, disciplinary
people they know they can trust to the group together and focussed their meetings, motions and more
pick up the phone and seek advice or learning energy and attention. meeting procedure.
a sympathetic ear for a problem “Managers these days carry an ➢ Demystifying legislative and Office
because they have already shared enormous responsibility and burden in of Liquor and Gaming (OLGR)
that experience and relationship over supervising staff and advising boards auditing requirements.
four days at Auburn. I don’t think on the many and changing aspects of
that you can put a price on that level ➢ Explaining key areas of gaming
these three major issues,” Allan said.
of support in this industry.” compliance, general administration
“The CMAA, through Southern Cross
and finance.
Ralph Kober says he’s delighted with University at its Tweed Heads
the response to the course, its Campus, runs a tertiary-level course ➢ Enacting compliance with
relevance for top-level managers and focusing solely on Corporate management and accountability
young executives on their way to the Governance, so that underlines how provisions as set out in Part 4 &
top of the corporate ladder. “The significant this subject is in the lives Part 4A of the Registered Clubs Act
uptake for this course has been of all managers. Throw in ever- 1976.
excellent and it’s pleasing that Zones changing OLGR legislation and ➢ Corporate Governance and
outside the Sydney area have seized compliance, taxation changes, Corporations Law.
on the opportunity to ‘buy’ the Industrial Relations, OH&S and staff ➢ Unpacking the Liquor Act and
course into the Zone so that members issues and it’s not hard to understand Registered Clubs Act, Responsible
don’t have to travel to have the why its takes four days to cover ... Conduct of Gaming (RCG) and
benefits of such a significant career this is a course that every manager Responsible Service of Alcohol
development opportunity.” should consider.” (RSA) Policy and Practice.
The feedback from the first course The CMDA Club Secretary Manager ➢ Managing the CDSE function.
and group of 20 managers has been Course focuses on ...
more than encouraging for Ralph and ➢ Managing change and strategy
Allan. “It looks like we have found a ➢ Preparing mangers for the role of implementation and decision-
strong combination of topics and General Manager, CEO or Secretary making.
presenter because almost everyone is Manager of a registered club. ➢ Providing managers with the
describing the course as a significant ➢ Refreshing and updating General recognition needed to demonstrate
learning experience and something Managers, CEOs or Secretary to a Board the knowledge to hold
that they wish they’d had the Managers on their roles and the position of General Manager,
opportunity to do before they moved responsibilities for running a CEO, Secretary Manager and
into their club’s senior management registered club. Licensee of a registered club.CMDA Club Secretary Manager Course 13
Managers assess values of major commitment
GEOFF VIDLER MAUREEN HAYWARD CAMERON PROVOST, ACCM
Acting General Manager CEO General Manager
Mosman Returned Servicemen’s Canada Bay Club Orange Ex-Services Club
Club “I have learnt a lot. You get so bogged A member on the CMDA Board of
“I’ve enjoyed the course very down in your day-to-day work and just Management Studies, Cameron Provost,
much, particularly the legal hearing the stories from other people, with 17 years in the Club Industry, is not
content. I think the legal content, I’ve learnt a lot out of that. I also think a “hard sell” when it comes to the value
when we had the solicitor that I’ve bought a lot to the course and importance of senior managers
speaking yesterday could have through my discussions in the class. I maintaining and upgrading their
gone longer ... It was a bit rushed hope the younger ones that are here are education and professional development
and there was great benefit out of learning a lot from the experience of levels. “This course has been invaluable
it. The course has been very senior managers on the course. We were for me … making sure I’m on the right
informative and I’ve enjoyed it. talking outside about getting bogged track with a lot of things that I’m doing
Also a Director at Chester Hill RSL down in the office and not getting out to from a performance point of view and to
& Bowling Club, Geoff Has been in network beyond our daily duties and this reinforce what I’m doing is on the right
the Club Industry for more than 30 course feels like it’s designed around track. The bonus is that I’ve picked up
years, starting off in bar and in that, which is excellent and should have three or four things that will be
the cellar, working his way up been in place a long time ago. Maureen invaluable for me and the club. This
through the ranks and started in clubs – behind the bar, then would have been a very valuable course
responsibilities to join calling bingo and running promotion for me moving from Operations Manager
management. A CMAA member for nights - with Terry Buck at St Marys RSL at Parramatta Leagues Club to the Orange
more than 18 years, Geoff Club in 1983 and later as an office job ... would have made me for more
describes the Course as something administrator with Bill Webster at St comfortable going into the role knowing
Marys Leagues Club. Despite trying to what your ‘big ticket’ items are and your
of a “refresher” for his many
retire to the bush in 1996, Maureen compliance responsibilities. There’s a lot
years of on-the-job supervision
returned to the coast and started at of reassurance knowing that you’re not
and learning. “I have never been
Canada Bay Club as Financial Controller the only one who faces the massive
in such a senior management role challenges that go with moving from Ops
before becoming CEO in 2005. “This
before, having spent the previous course would have been a great help to Managers to General Manager and the
five years as an Operations me going into these senior management fact that the buck stops with you – and
Manager, where I have learnt a jobs. Until you get to the top job, you what goes with that. Any young manager
hell of a lot, but I’ve learnt a lot don’t realise the responsibilities and, in with ambition to become a General
more out of this course in the past the last few years with the changes in Manager, should undertake this learning
few weeks. The process and legislation and how to cope with that and and networking. The networking aspect of
strategy of decision-making, still manage your club, it would have been the course, also, has been very important
corporate governance, compliance far easier for me going up into the role and another bonus, with plenty of good
have been very important knowing the theory and concepts of the conversation and reassurance knowing
information and learning points job even though I had been in the industry that people [managers] like me are
for me. Personally and for so long. Having experienced and bumping into comparable problems. I’ve
professionally, the networking absorbed so much, the course reassures now found another 19 people – plus Allan
with other managers and social me what I know fits with the technical Peter, our presenter – to talk to if and
contact with people in similar criteria at this level. I’m very happy that when I bump into issues that someone
roles but different types of clubs I’ve done this course and would discussed during the course. I’ll certainly
has been beneficial. It’s recommend it to all senior managers ... be encouraging my Assistant General
comforting to know that everyone in fact it will be important for my Manager and Financial Controller, who
is encountering the same problems Operations Manager and Financial both attend our club board meetings, to
with compliance the major issue. Controller to do this course, which is do this course because it will add so much
Compliance on clubs these days is excellent value. Allan Peter is an to their understanding of how they can
what we are having trouble with exceptional trainer it’s the first time I’ve better support me and improve so many
and it’s a full-on job keeping up met Allan, although I’ve done a few aspects of the business and the club for
with compliance.” courses here over the years.” our members.”14 Industry Issues
Peter picks up the pieces after North Haven club robbery
Peter Negus hopes he’s had his first but uninjured in the robbery and, three North West State Zone President Phil
and last brush with armed robberies at weeks after the event, were still off Wheaton was struck in the face with a
his North Haven Bowling Club. “I think work receiving medical and counselling hammer and left unconscious during the
we were as vigilant and well-prepared support. The supervisor, senior staff robbery, across the north of NSW.
as we could be, but it didn’t stop member and security guard were tied “I sincerely believed we might be too
these blokes getting in and taking the up during the event, while the senior tough a target for robbers … that they
money … I’ll be forever grateful that supervisor was forced to access the had put us in the ‘too hard basket’ –
no-one was physically hurt during the money for the thieves. “It was a but, I was wrong,” Peter added. “We
robbery,” Peter, the club’s Secretary terrible thing and, although we had are an upstairs club with residents close
Manager said. discussed all available strategies and by, lighting visible into the club, good
State Protection Support Group (SPSG) measures, we weren’t able to stop external security lighting and security
officers were on the spot within them breaking in,” Peter added. “We guard positioned outside the club in the
minutes of the five men smashing their had looked at lighting, doors on ‘exit evenings … we worked hard to make
way into the club just before 10.30pm only’ of what could have been security sure all the pieces were properly in
on Sunday, April 5. Four of the five weakness points, money-counting place.
were arrested at the scene of the procedures … every member of staff –
and the Board – participated in an “Because of the robbery at Lake Cathie
robbery, while the other escaped in a a few months back and the Armidale
vehicle and, despite a Highway Patrol armed robbery awareness program, so
I’m not sure what more we could have robbery, every club in the area was –
pursuit and the use of road spikes, and still is – on guard for these blokes
eluded police and is still at large. done.”
and anyone else looking to rob us.
(see other story on this page) At CMAA Executive Officer Terry
Condon’s invitation, Peter, the club’s “A former Sydney detective conducted
Three of Peter Negus’s staff – a senior
boss since 2005, spoke about the the security training for all staff and
supervisor, supervisor, senior staff
robbery and its consequences at the club directors so we were well informed
member and
Great Lakes Zone Meeting at Club Old and instructed in armed robbery
security guard –
Bar last month. “It’s something that behaviour techniques … I’m not sure
were involved
every manager on the North Coast and what else we could have done.”
the New England region has been aware “The lesson is that every person
North Haven of for some time with this, and other responsible for delivery of service in a
Bowling Club gangs, carrying out robberies at club - from the President to the General
Secretary licensed premises,” he told the Manager and the people behind the bar
Manager meeting. – must be educated in how to behave if
Peter Negus The Barringtons Security Alert that someone comes crashing through the
announced the North Haven robbery front door waving a gun … it’s
said SPSG Police believed this was something that will save lives. And, in
the same gang that carried out the end, that’s the only thing that
robberies, including the Armidale matters … that the people on the wrong
City Bowling Club crime when the end of the robbery will come out alive
club’s General Manager and and safe.”
Court told bowling club hold-up accused are sorry
Four men charged with an armed hold- The four were arrested on Sunday, April The staff were released uninjured. A
up at North Haven Bowling Club have 5, by State Protection Support Group short time later, Highway Patrol Police
apologised for their actions. Solicitor (SPSG) heavily armed officers as the four spotted a stolen car carrying the fifth
Carolyn Kelly told Port Macquarie Local allegedly attempted to flee the scene of offender traveling on Hastings River
Court on April 7 that the men intended an armed robbery at North Haven Drive in Port Macquarie. Police pursued
to “take full responsibility” for the Bowling Club. Police allege five men the man to the Pacific Highway, where
crime. armed with knives, a hammer and sticks road spikes were used to try and stop
The Port Macquarie News reported that smashed their way inside the bowling the car. The man ran into thick bushland
Martin Ballengary, 26, of Kempsey, with club just before 10.30pm. Three staff and, although Police searched the area
Benjamin Wilson, 21, Kevin John members and one security guard were with the help of the Dog Squad, he was
Dickson, 23, and Joshua Dickson, 19, all tied up during the robbery before the not found. The arrests were part of
from West Kempsey, were charged with men allegedly ransacked an office area. “Operation Marquet”, formed by Mid
robbery in company. The men did not The men were confronted by SPSG North Coast Local Area Command Police
enter pleas to the charges but, through officers, who had contained the area following a number of similar armed
Mrs Kelly, apologised to the Court. after receiving a tip-off about the robberies on the North Coast and in the
Magistrate Thomas Hodgson ordered a robbery. One of the offenders was New England. Those robberies included
Police Brief be prepared by May 14 and arrested, another escaped on foot, while the brutal Tamworth City Bowling Club
adjourned the matters until May 21. The the other three retreated into the club robbery where General Manager and
men appeared in custody and did not before surrendering to police shortly North West State Zone President Phil
apply for bail. afterwards. Wheaton was assaulted with a hammer.16 The Training Room
When creativity is set free, business benefits in
In what ways do your managers need to be stronger and communication with clients and public speaking.
more effective? Most CEOs have a “wish list”, but few dare Is this all a fantasy? Not really.
to speak openly about it. In fact, most of what’s desired is
trainable, but it needs more than a quick “spray” to create It was part of the vision of Rob Morrison, CEO of the
a stronger and smarter management team. What actually Frankston RSL Club in Melbourne. The club is busy and
makes an ideal manager ... growing fast, and it attracts great staff. But, for the team
to keep up with plans for the future, everyone’s skills
➢ He/She can improve teamwork and co-operation needed to be improved. An in-house three-day program of
between staff in the kitchen, bistro, bar, functions and mini-workshops, custom-designed and facilitated by
gaming. Is a very good communicators. Profitable Hospitality Managing Director Ken Burgin to
➢ Has good number skills and can understand and track meet the brief and supported by specialist presenters was
financial reports, budgets and trends. Is comfortable the ideal solution.
with spreadsheets and monthly figures. Rob was keen that this training would not just be a “nice
➢ Has great organisational skills, can identify the day out” and forgotten when everyone returned to their
weaknesses that lead to inefficiency or poor regular routine. Most participants had already done
communication - and fix them. Certificate 3 or Certificate 4 hospitality training, so they
➢ Has good planning skills and can research ideas, prepare weren’t strangers to education. “The success of our
budgets and write proposals. Is already working on ideas business growth depends on the level of knowledge,
for 2010. productivity, and personal motivation our team brings to
➢ Is fast, a little impatient and can drive improvements in its daily work and staff management,” Rob said. “It’s
work speed. Looks for ways to achieve more with fewer important that each individual feels valued and supported
staff, how to use equipment more effectively and - once you stop extending your employees and increasing
welcomes the opportunities when it’s busy. their skills, you quickly go backwards. Also, I knew that to
➢ Customer satisfaction makes him/her happy. Seeks out continue our monthly trend of 16% growth would take
feedback by word-of-mouth, online and written some serious commitment to the personal and career
comments and watches the number of return visits. Sees development of our senior managers.”
complaints as an opportunity. Areas focused on included ...
➢ Works to improve own skills and skills of others. Knows ➢ Leadership skills – putting theory into practice
this allows movement to higher tasks and focus on ➢ Service leadership for food and beverage managers
business building. ➢ Kitchen management skills – understanding costs and
➢ Is flexible – able to chat with members, sell a function, percentages
deal with difficult staff, motivate a tired team, wrangle ➢ Function supervision and sales
a good deal from suppliers and convince the boss to ➢ Bistro and Bar supervision and sales
invest in new equipment.
➢ Personal effectiveness and wellbeing – managing stress
Training for senior staff will be most effective when it and improving work/life balance
combines intensive, short workshops, specific projects
related to the club’s needs (e.g. catering improvement, Following the intensive three-day workshop, each
better function service, developing standardised systems department committed to a specific project to be
etc.) plus coaching and support during the length of the achieved over the following four weeks ...
project. ➢ Increased sales in the traditional member’s bar
Here’s how it can work in practice. It’s a process and ➢ Improved dessert sales in the bistro
there’s something satisfying to know that it won’t ever ➢ A welcome program for new gaming patrons
end. As one set of skills and management “muscles” are ➢ More food sales in the bar
improved, another set is “discovered” that will need ➢ Better product knowledge for bar staff
strengthening. For example, if you want staff to run a ➢ More “restaurant-quality” service in the bistro
large function department, first make sure the supervisor
can carry three plates, handle safety issues and train new ➢ Creating a function operations handbook
staff quickly. Then, you can move onto their sales skills, ➢ Improving bistro booking efficiency
In the kitchen, there was an intensive review of recipe
costs, upgraded food safety training and the introduction
of more cost-effective bistro and function menus. On a
personal level, even the basics such as adequate sleep,
exercise, good diet and inter-personal communication skills
were self monitored.
Progress updates and photos of “work in progress” were
posted to a special online forum – everyone could see the
action underway. Participants also received regular emails
and a twice-weekly SMS message with a key point from the
initial workshops e.g. a reminder of the “Cycle of Service”
system they developed, or a staff training tip. Two of the
Frankston RSL Club bar supervisors Donna and Michelle
team took responsibility for updating the web forum and
came up with a “female-friendly” range of drinks.
reporting on progress.The Training Room 17
unexpected ways communication skills improving. Since
the training, we are seeing departments
interact with each other far more. Bars
After four weeks, there was a real buzz are running wine promotions – previously
in the air as staff assembled to report on unheard of. The food in the bar has been
progress. A short quiz had everyone changed. There is increased interaction
focused on what they had done and the generally between all team members ...
issues covered. Not only had planned the ‘feel’ on the floor is one of service
targets been achieved and exceeded - and professionalism.”
new ideas were still bubbling up, even on For Rob, the recent development of the
the day. The Members Bar now is selling a 90-day business plan, traditionally
much wider range of beverages and viewed as an onerous task, was
wines, no longer just a haven for beer completed in 30 minutes by a highly
drinkers. When Donna and Michelle, the motivated and enthusiastic team. This
two bar and gaming supervisors were spoke volumes about the success of the
asked about areas of continued sales investment.
weakness, they immediately came up
with a plan for “female-friendly” frozen Next September, attendance at the
margaritas, having seen it work well second CMAA Club F&B Management
Frankston RSL Club chef Thierry
elsewhere. It was their idea, fully owned Summit – again developed in
enjoying the opportunity for change
collaboration with Ken Burgin, of
and backed up by a CEO who would make and innovation in the kitchen.
Profitable Hospitality - is the chance for
sure they had the resources to put it into
all clubs to extend the skills, knowledge
practice and expect real results. When creativity is set
and motivation of its management team.
free, the business benefits in many unexpected ways.
There will be 20 presentations, including 10 “Master
Of the many benefits observed from the program, one of
Classes”, with experts from across the Club F&B industry,
the most important has been the personal development of
such as Rob Morrison, sharing their knowledge and
each team member. “When managers and supervisors have
experience.
been promoted from within, one of the most challenging
aspects is managing relationships with their friends and Keep the dates - September 8 and 9 – free.
other workmates,” Rob added. “It’s hard to be assertive If the example of Frankston is a benchmark, then all clubs
and confident in supervising their colleagues. Great can reap the rewards of sound investment with healthy
headway is being made with open and clear growth in challenging times.18 Industry Issues
Many aspects of Club Industry a ‘legal
Clubs, like most businesses in this hectic economic environment, are the wrongful or criminal conduct of
a legal minefield. Whether it’s industrial relations, human resources its patrons.
or accident liability, clubs – and club managers – face an avalanche The basis of the liability lies in the
of legislation and duty of care in a myriad of environments. In this control the club exercised over its
article, Partner MICHAEL GUIHOT from Easter Commercial Lawyers - patrons and the club’s knowledge, or
a CMDA Career Development Centre sponsor – profiles a case study ability to know about, patrons’
of an assault incident in a club, the legal argument, finding, appeal intoxicated condition.
and subsequent outcome of what appeared, initially, to be a The club was subject to a duty to
relatively common and innocuous event. The case examines the exercise reasonable care arising out
liability of a club and security guard company for a violent attack on of the intoxicated or dangerous
a licensed club patron by another patron ... condition of its patrons, which duty
extended to the protection of a
The Incident Duty Of Care and patron while the patron is on or
At around 11.30pm on a weekend Breach Of Duty departing from the premises.
earlier this decade, a club patron was The NSW Supreme Court, comprising No Breach of Duty
the victim of an unprovoked assault a single Judge, found the club and The Court of Appeal reviewed the
by another patron inside the club. As the security company owed a duty of facts of the case and examined what
a consequence of the initial incident, care to a club patron who had been security company staff actually did,
security guards – working for the the victim of an unprovoked attack which was to remain with the
security company that the club inside the club. The Judge found the aggressor for 10 minutes, talking to
employed – evicted both men from club and the security company were
him and satisfying themselves that he
the club. The aggressor was evicted in breach of their respective duties
through the club’s eastern entrance, had calmed down and that he
and should have:
while the victim was evicted through intended to go home with his
➢ at least attempted to identify the girlfriend, before allowing the victim
the western entrance a short time aggressor in the initial incident to
later. The aggressor left the eastern to leave the club.
determine whether the victim
car park before re-entering the club’s required further protection; Unlike in the initial judgment, the
western car park. As the victim ➢ monitored the entrances to the Court of Appeal held that the initial
walked through the western car park, western car park to restrain the incident, although involving an
the aggressor ran up and “king hit” aggressor from re-entry; unprovoked assault, did not require
him. The victim was in a coma for the club or the security company to
➢ staggered the interval between the
around two months and suffered take greater measures than they did
victim’s departure and the
significant brain to reasonably protect the victim from
aggressor’s departure by a longer
damage as a further injury at the hands of the
period;
result of the aggressor.
assault. The ➢ provided a security guard to escort
victim sued the victim to his car. Delegation of Duty
the club and The Appeal The club argued that it had delegated
the security the discharge of its duty with respect
On January 30, 2009, the NSW
company in Supreme Court - Court of Appeal to the safety of patrons to the
the NSW (comprising three judges) set aside security company.
Supreme the original Judge’s judgment and The contract between the club and
Court. orders and, instead, ordered the security company was not put in
judgment for the club and the evidence.
security company against the victim. Instead, the club provided the Court
Duty of Care – No Breach with its invoices from the security
Like the original Judge, the Court company, totalling $35,000, for the
of Appeal re-stated the law week of the incident.
recognises that the occupiers of The “common sense” inference to be
licensed premises, such as drawn, it argued, given the total
registered clubs, may be liable for amount paid for security, was that
“Clubs may be subject to a duty to exercise
reasonable care arising out of the intoxicated or
dangerous condition of patrons, which duty
Eastern Commercial extends to the protection of a patron while on or
Lawyers Partner
MICHAEL GUIHOT departing from the premises of a club …Industry Issues 19
minefield’
the club had delegated responsibility
for all aspects of providing security to
the security company.
matters such as the eviction of about, the intoxicated condition of
In the ordinary course of events, it
intoxicated or quarrelsome patrons patrons. In those circumstances,
was the club’s Duty Manager who had
or, more generally, the design and clubs may be liable for the wrongful
the final say on whether a patron was
implementation of a security or criminal conduct of their patrons.
asked to leave the Club.
system;
The club’s Security Statement of Clubs may be subject to a duty to
➢ the circumstance that security exercise reasonable care arising out
Policy stated that: “Security staff were permitted to use their
operatives should refer all incidents of the intoxicated or dangerous
discretion in urgent situations condition of patrons, which duty
to Management where the decision without recourse to the club’s Duty
will be made after personal extends to the protection of a patron
Managers did not demonstrate that while on or departing from the
assessment as to whether the the club had delegated
incident is serious enough to require premises of a club.
responsibility for the security of its
persons to leave the club. patrons to the security company. In light of the Court’s decision, it may
Notwithstanding, if a security be pertinent to review your club’s
operative witnesses a serious offence What You Can Do ➢ security agreements and security
being committed that would justify While the ultimate outcome of this procedures
an immediate arrest to prevent the case was in favour of the club and
continuation of the offence or an ➢ workplace security
the security company, it was decided
injury to a person there is discretion only after a careful review of the ➢ workplace relations and incident
to immediately intervene.” facts of the particular incident. policies and procedures
The Court found that: ➢ staff training procedures
The Court of Appeal restated the
➢ the invoices were not evidence obligations of all clubs towards their to ensure that your club would be
from which any inference could be patrons: Clubs control their patrons protected if a similar incident
drawn about responsibility for and know, or have the ability to know occurred.20 Industry Issues
Fair Work Bill brings new
unfair dismissal regulations
A new dismissal system will be headcount (rather than using a full-
introduced as part of the new time equivalent calculation). These
workplace relations system Workplace arrangements recognise the special
Relations Minister JULIA GILLARD circumstances of small business
brought to the Federal Parliament in owners. They do not have human
February. New dismissal laws will resource management departments,
come into effect from July 1, 2009. they cannot afford to lose time and
➢ Under Work Choices, employees in they cannot readily redeploy
businesses with up to 100 workers employees into other positions or
could be dismissed for any reason workplaces.
without any right to challenge the Compared with larger businesses, small
dismissal as being harsh, unjust or business owners will benefit from:
unfair. For other employees, the
1. A doubling of the minimum
employer had only to demonstrate
employment period from six to 12 Workplace Relations Minister
the dismissal was for ‘operational
reasons’ and there would be no months, during which time employees JULIA GILLARD
right of challenge or redress. cannot take a claim for unfair
dismissal, and
➢ As set out in Forward with Fairness
2. A simple six-paragraph Fair It is desirable, but not necessary,
before the last election, the Rudd
Dismissal Code which, if followed by for a warning to be in writing.
Labor Government will establish
new laws regarding unfair dismissal the small business owner, will ensure The Code sets out a process for
that are fair to small business a dismissal is not unfair. dismissal that recognises that
owners and their employees. employees need a fair go. It contains
A Fair Dismissal Code
basic principles that any reasonable
The objective is to ensure good For Small Businesses person would regard as fair. If an
employees are protected from being The Code sets out the circumstances employee is not performing
dismissed unfairly, while enabling in which a summary dismissal (a satisfactorily it is only right that they
employers to manage under- dismissal without notice or warning) should be warned and have the
performing employees with fairness is warranted, including cases of theft, opportunity to improve their
and with confidence. fraud and violence. performance. At the same time,
Special Arrangements ➢ For under-performing employees, employers should have the right to
For Small Businesses the Code simply requires the immediately dismiss an employee
employer to give the employee a whose conduct is seriously affecting
Within the overall unfair dismissal the business, for example, stealing
system, special arrangements will valid reason, based on the
employee’s conduct or capacity to from the employer.
apply for small businesses with fewer
than 15 full-time equivalent employees do the job, why the employee is at What Is ‘Unfair Dismissal’?
until 1 January 2011. From 1 January risk of being dismissed and a Unfair dismissal is a dismissal that is
2011, the special arrangements will reasonable chance to rectify the harsh, unjust or unreasonable. If an
apply to small businesses with fewer problem. employee is made redundant, and the
than 15 employees based on a simple ➢ Multiple warnings are not required. redundancy is genuine, the dismissalIndustry Issues 21
will not be unfair. Exclusions from made, a simple, streamlined the principles of natural justice,
making an unfair dismissal claim ... process will apply for both small including by ensuring that both
➢ Employees who have not met the and larger businesses. parties get to have their say and
minimum employment period (12 ➢ Unfair dismissal claims must are able to respond to allegations
months employment in a small normally be lodged with Fair Work put against them.
business and six months Australia within 14 days. Fair Work ➢ Full public hearings will only occur
employment in a larger one) are Australia will take a flexible where, after considering the views
not eligible to make a claim for approach in gathering information. of the parties, Fair Work Australia
unfair dismissal. It will be able to make initial decides this would be the most
➢ Casual employees employed on an inquiries and discuss the issues with effective and efficient way to
irregular basis are also not eligible employers and employees, including resolve the matter.
to make a claim for unfair in informal conferences at mutually A Remedy Of Reinstatement
dismissal. Only those casual agreed locations, with a view to
employees who have been engaged achieving a mediated resolution.
Or Capped Compensation
on a regular and systematic basis ➢ Where there are contested facts, Reinstatement will be the remedy
and who have a reasonable Fair Work Australia will be able to unless it is not in the interests of either
expectation that their employment of the parties. Where reinstatement is
decide the outcome in either a
would continue, can make an not feasible, compensation may be
conference or by holding a formal
unfair dismissal claim. ordered but a cap on compensation will
hearing.
apply. The maximum compensation will
➢ Other exclusions from unfair ➢ The new system will be non- be six months pay, but normally
dismissal remedies include legalistic, the aim being to keep compensation will be well beneath the
seasonal employment and lawyers and contingency fee cap. Employers will
specified-task employment at the agents out of the process as far as no longer need to
end of which an employee’s work possible. Under the new system, pay “go away”
is no longer required. The ending legal representation will be money, since the
of employment that was for a fixed permitted, but only with Fair Work process will be quick,
period or task is not considered to Australia’s permission. simple and informal.
be a dismissal.
➢ Decisions will be able to be made ➢ Total Workplace Solutions
Simple, Non-Legalistic Processes in a conference setting. Fair Work Newsletter - April 2009
➢ Where a claim of unfair dismissal is Australia will act consistently with www.totalworkplacesolutions.com.auYou can also read
