Travel Agents Meet 2018 - Partnering Governments. Providing Solutions - 16 January 2018 - Thai Travel Agents Association
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Partnering Governments. Providing Solutions. Travel Agents Meet 2018 16 January 2018
Contents
1. VFS Global – World’s Largest Outsourcing Services Specialist 03
2. Client Governments Worldwide 04
3. Client Governments in Thailand 05
4. UK Visa Application Centre 06
5. Application Process 07
6. Website and Address 08
7. Contact Details 09
8. Application Process for Document Scanning 12
9 Value Added Services 14
10 Process Changes Implemented in 2017 23
11 Australia Visa Application Centre 24
12 Contact Information 25
13 Application Process 26
14 Scheduling Appointment 28
15 Process Changes Implemented in 2017 33
16 Value Added Services 34
17 Next Generation Products 36
Private and Confidential 2 www.vfsglobal.com
1.VFS Global – World’s Largest Outsourcing Services Specialist
16 57 129
Client Countries of
Years since Governments Operation
Inception
VFS Global is the industry pioneer with 16 The company manages administrative and VFS Global has a global reach with
years of experience and is the world’s non-judgmental tasks related to visa, operations in129 countries across
largest outsourcing and technology passport, identity and citizen services for five continents
services specialist for governments and 57 client governments
diplomatic missions
2430 158 56
Million Million
Application Biometrics
Applications
Centers Enrollments
VFS Global operates 2430 Application The company has successfully processed VFS Global’s end-to-end unique and
Centres worldwide. VFS Global has over 156 million applications since its innovative biometric solutions including
pioneered the concept of Joint Visa inception in 2001 Multi Mission Model, Single Tenancy
Application Centres for multiple clients at solution, Mobile Biometrics and
a single premise offering enhanced Authentication systems are used by 34
customer service with greater efficiency client governments across 115 countries.
The company has processed over 56
million biometric enrolments since 2007
All statistics stated are as on 31 October 2017.
Private and Confidential 3 www.vfsglobal.com
3. Client Governments Worldwide
Australia Denmark Hungary Lithuania Qatar The Netherlands
Austria DR Congo Iceland Luxembourg Republic of Korea Turkey
Bahrain Estonia India Malaysia Russia UAE
Belgium Finland Ireland Malta Singapore UK
Brazil France Italy New Zealand Slovakia Ukraine
Bulgaria Georgia Ivory Coast Nigeria Slovenia USA*
Canada Germany Japan Norway South Africa Vietnam
Kingdom of *VFS Global is a sub-contractor to CGI Federal Inc.
Croatia Ghana P.R.China Sweden
Saudi Arabia (the prime contractor for US Government
operations)
Cyprus Greece Kuwait * * Poland Switzerland * * VFS Global is a sub-contractor to Mawared
Kuwait (the prime contractor for Kuwait
Government operations)
Czech Republic Greenland Latvia Portugal Thailand All statistics stated are as on 31 October 2017.
Serving
57 16 Years 14 Years 13 Years 12 Years 11 Years
Client USA UAE, Australia Canada Austria,
Governments UK Ireland, France, Germany
Italy Thailand
Private and Confidential 4 www.vfsglobal.com
3. Client Governments in Thailand
Australia* Denmark (rep.) Italy
Iceland,
UK* Greenland, Faroe) Austria (rep.) Malta and Slovenia
Canada Finland Czech Republic
The
Norway Croatia
Netherlands
Belgium Sweden Singapore
*present in
Japan India* Malaysia
Chiang Mai
All statistics stated are as on 31 October 2017.
Serving
17 13 Years 2 Years 13 Years 12 Years
Client Bangkok Chiang Mai Australia UK
Governments
Private and Confidential 5 www.vfsglobal.com
UK
Visa Application Center
Private and Confidential 6 www.vfsglobal.com
Application Process Private and Confidential 7 www.vfsglobal.com
Website and Address Website: http://www.vfsglobal.co.uk/Thailand/ Bangkok : 28th Flooor, Trendy Building, Sukhumvit Soi 13, Wattana, Bangkok Chiang Mai: 191 Siripanich 6B Floor Huaykaew Rd., Suthep Muang Chiang Mai Private and Confidential 8 www.vfsglobal.com
Contact Details
Phone 00 44 203 481 1736
For more details, log on to :
https://www.gov.uk/contact-ukvi-inside-
outside-uk/y/outside-the-uk/english
Private and Confidential 9 www.vfsglobal.com
#BeatThePeak Private and Confidential 10 www.vfsglobal.com
Reminders
1. 15 minutes before appointment time
2. Take elevator #10
3. Only applicant, no companions allowed
4. Complete and sign checklist
5. Barcode separator for UK
Private and Confidential 11 www.vfsglobal.comApplication Process for Document Scanning
Visa Categories Process
1. PBS Tier 1, 2, 4 and 5 1. Download the barcode
including dependents separator from VFS website
2. Print your documents and
2. EEA Family Permit barcode separator in A4 paper
3. Biometric Residence 3. Sort and separate your
documents according to the
Permit barcode separator
4. Returning Resident Visa 4. Place the barcode separator in
front of the document
For reference purpose only.
Private and Confidential 12 www.vfsglobal.comApplication Process for Document Scanning
Reminders
1. No staples, clips or pins attaching the documents
2. Torn, crumpled or heavily creased documents cannot be scanned and
therefore must be photocopied in A4 sized paper
3. It is applicant/ representative’s responsibility to ensure that any supporting
documents are submitted in the required format for smoother process
4. All customers applying for UK settlement, including Priority Visa
applicants, must send their supporting documentation directly to UKVI in
Sheffield, UK by post.
For reference purpose only.
Private and Confidential 13 www.vfsglobal.comStandard Value Added Services Private and Confidential 14 www.vfsglobal.com
Premium Value Added Services Private and Confidential 15 www.vfsglobal.com
Enhanced Premium Lounge
VFS Global is offering a 20% discount* for
applicants availing the Premium Lounge
service for UK visa application submissions.
Residents of Thailand can avail the Premium
Lounge service at the special rate of THB
2,520 per person.
*Offer valid till 31 January 2018
The service includes:
Separate area with comfortable and stylish
surroundings with refreshments
Faster submission of your application by a professional
and courteous VFS Global staff
Photocopying of the documents
SMS alert updating you of the processing status of
your application
Courier return of your passport at your choice of
address within Thailand
Complimentary walk-in without appointment service
Quick and easy online appointment bookings through
the country specific website
Private and Confidential 16 www.vfsglobal.comOn Demand Mobile Visa UK visa applicants can now apply for a visa from a location of their choice, such as a home, office, or school campus. This service is ideal for large groups as the entire group can enroll biometrics and submit their visa applications on the same date and from a location that is convenient for the group. Private and Confidential 17 www.vfsglobal.com
On Demand Mobile Visa
Key Features Eligibility Booking
This service is available to Email:
• Available for individuals, ukviodmvbkk@vfsglobal.com
corporates, student all applicants and categories
groups and tour groups except for the following:
Call:
02 -168-7394
1.Applicants requesting for
• Dedicated phone line
ODMV service in Pattani, Book at least 3 days in
and email ID for
Yala, Narathiwat and advance of your preferred
appointment bookings Songkhla
and queries date and location
2.Non- Thai nationals Payment
• Inclusive of courier applying for any category.
return-delivery of your
Book 3 days in advance, and
processed documents, 3.Applicants availing Super pay within 24 hours before
SMS Priority Visa the desired appointment
date.
Private and Confidential 18 www.vfsglobal.comOn Demand Mobile Visa
Pricing
Within Bangkok In THB Outside Bangkok In THB
1-10 applicants 40,800 1-10 applicants 64,000
In excess of 10 In excess of 10
4,100 6,400
(per applicant) (per applicant)
Private and Confidential 19 www.vfsglobal.comOn Demand Mobile Visa
(Video)
Private and Confidential 20 www.vfsglobal.comMobile Visa Application Van (Coming Soon)
Features of Van:
Mobile visa application
van comes with complete
facility including biometric
enrolment.
Appointment can be
booked online.
For information, you may
check website in the Proposed Locations:
future 1. Khet Suan Luang, Bangkok
2. Khet Bang Kapi, Bangkok
Private and Confidential 21 www.vfsglobal.comNew Premium Value Added Services- Soon! Private and Confidential 22 www.vfsglobal.com
Process changes implemented in 2017
PBS Scanning Settlement Courier
Points Based System Visa applicants Settlement application - All customers
(Tiers 1, 2, 4, 5): are digitally applying for UK settlement, including
scanned at UK Visa Application Priority Visa applicants, must send their
Centre in Bangkok and Chiang Mai. supporting documentation directly to
UKVI in Sheffield, UK by post.
Use this layout for using 3 or more images and text
Private and Confidential 23 www.vfsglobal.comAustralia
Visa Application Centre
Private and Confidential 24 www.vfsglobal.comContact Information Website: www.vfsglobal.com/Australia/Thailand Email: info.dibpth@vfshelpline.com Phone: 02-1187100 Bangkok : 28th Flooor, Trendy Building, Sukhumvit Soi 13, Wattana, Bangkok Chiang Mai: 191 Siripanich 6B Floor Huaykaew Rd., Suthep Muang Chiang Mai Private and Confidential 25 www.vfsglobal.com
Songkran Peak Advisory Submit your visa application early to ensure you receive your visa in time! Applicants are encouraged to lodge their application online using ImmiAccount at https://www.homeaffairs.gov.au/trav/visa/Immi or by making an appointment with VFS Global for Australia in Thailand Private and Confidential 26 www.vfsglobal.com
Reminders
1. 15 minutes before appointment time
2. Take elevator #10
3. No big bags allowed
4. Only applicant and sponsor are allowed
5. Schedule appointments on time
Private and Confidential 27 www.vfsglobal.comApplication Process for Paper Application Private and Confidential 28 www.vfsglobal.com
Application Process for Online Application Private and Confidential 29 www.vfsglobal.com
Scheduling Appointment
1. Go to VFS Australia website and click scheduling appointment
Private and Confidential 30 www.vfsglobal.comScheduling Appointment 2. Read the instruction 3. Register your email address and fill out necessary details. *Reminder: your ImmiAccount is not linked to VFS Appointment, hence you will have to register separately for VFS appointment 4. Go to your email and activate your account 5. Login using your username and password Private and Confidential 31 www.vfsglobal.com
Scheduling Appointment
6. Choose accordingly on the below selection
Private and Confidential 32 www.vfsglobal.comScheduling Appointment
7. Fill out the details and select appointment date and time
8. Once submitted, you will receive appointment letter on your
email which you can show or print.
Private and Confidential 33 www.vfsglobal.comHow to schedule for group applications
Group application (9 and over)
Please send applicant details and request to
appointmentsagent.dibpth@vfshelpline.com
For timing to submit visa application is 8.30 hrs.-9.00 hrs.
For Biometrics Collection is 13.00 onwards
However it depends on the mutually agreed timings
Private and Confidential 34 www.vfsglobal.comProcess Changes Implemented in 2017 Private and Confidential 35 www.vfsglobal.com
Standard Value Added Services Private and Confidential 36 www.vfsglobal.com
Premium Value Added Services Private and Confidential 37 www.vfsglobal.com
5. Next Generation Products
1. Location Independent
2. Self-service Kiosk 3. Visa at Your 4. Mobile Visa
Document Processing
Doorstep Application
(LIDPro™)
Centre
Customer centric technology-
Technology driven solution End-to-end service capability enabled service, which collects Convenient and highly flexible
enabling visa and document for self-managed application applicant’s biometrics data and mobile facility that offers Enhanced
processing remotely from submission, biometric capture applications from the location of Customer Convenience, Security
multiple locations and payments their choice Features and Enhanced Network
Reach
6. Attestation 7. Resident Permit & 8. Integrated Citizen
5. Verification
Services Enrolment- Migration Services
Services
Services
Networked, scalable and Holistic services for end-to- Holistic management of next-gen Provision of specialised public-
professionally managed end attestation of documents enrolment programmes for facing services with capability to
verification processes to with relevant authorities governments and local also set-up and manage state-of-
authenticate information and authorities on a national and the-art Citizen Service Centres
supporting documents global scale
9. Online Visa 10. Online Visa 11. Online 12.Tourism & Trade
Solutions Form-filling Assist Language Support for Client
Solutions Governments
New-age transactional apps Personalised assistance from Customised online solution to Travel and tourism promotion of
for hand-held devices when professionally trained staff to meet the specific local language national tourism authorities
on-the-go complete and submit their entire requirements of the region
online visa application at the
centre
Private and Confidential 38 www.vfsglobal.comPartnering Governments. Providing Solutions. Thank You Copyright Warning: VFS Global is the owner of the copyright of the contents of this document. Any form of reproduction or transmission without the consent of VFS Global will amount to an infringement of VFS Global copyright. Disclaimer: All Trademarks, Logos, etc. pertaining to third parties referred for illustration purpose only and remain the exclusive property of their respective owners. All statistics stated are as on 30 September 2017. For more details contact: Lyra Ibanez- Senior Manager, LyraN@vfsglobal.com Phakamas Audong- Operations Manager, PhakamasA@vfsglobal.com Suchakree Satitsemakul- Operations Manager- SuchakreeS@vfsglobal.com This material was prepared and used by VFS Global during an oral presentation; it is not a complete record of the discussion. F/MKT/36| Ver 01 | Effective 01 August 2017
You can also read
