UEFA EURO 2020 - TEAM Destination Management
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
UEFA EURO 2020™
UEFA EURO 2020™
TEAM Destination Management is a business focusing on the provision and management
ABOUT US
of guest management handling services at FIFA, IOC, UEFA and World Rugby events.
The business forms part of Tourvest Destination Management, a leader in the tourism
and the event management industry since 1981.
TEAM Destination Management was conceptualised in 2005 in preparation for the FIFA
World Cup 2010™ in South Africa.
Our core competencies incorporate:
Itinerary
Transport and planning and Staffing
Accommodation
logistics execution
CEO Martin Wiest
South Africa Africa GoVacation Africa Sense of Oceans Tourvest I.M.E Global Sports
Inbound Inbound Inbound Inbound Incentives, Meetings Global Sports Events
Leisure Leisure Leisure Leisure & Events & School Sports Travel
COO Martin Botha COO Paul Brinkmann CEO Sabine Blehle COO Martijn Mellaart COO Thembi COO Danny Talbot
Kunene-Msimang
Backbone
Central Services
Finance Solutions Product, Procurement & Marketing Human Capital Logistics
CFO David Mincer CIO Dieter Holle CMPO Felicity Vieira CHCO Sumaiyah Bux CLO Andrew Lailvaux
• Debtors • End User Computing • Central Marketing Services Training • Global Event Fleet
• Creditors • System & Office • Central Supplier Contracting Recruitment Management
• Management Accounts Automation • Central Product Development HR Management • Global Event Ground Handling
• Networks • Touring, Beds, Transfers & Charters Services
• Global Operational Efficiencies
Meet the European
MARTIN WIEST
TEAM
DANNY TALBOT ANDREW LAILVAUX
Chief Executive Officer Chief Logistics Officer
Chief Operating Officer - Global Sports
Tourvest Destination Management
ILLANA PEREIRA BRYAN COETZEE NICK LAMB
Sales & Marketing Director - Global Sports Sales & Marketing Director - Sports Travel Head of Sales - United Kingdom
MICHELLE NUNES PATRICK BRANDT SALLY BARRETT
Operations Director -Global Sports Operations Director - Europe General Manager - United Kingdom
OUR TRACK RECORD
OUR TRACK RECORD
2018 2017 2016 2015
• 45,661 guests at the 2018 FIFA • Managed 2000 guests at the 2017 • 20 000 guests moved including 5 • Ground handling of 700 guests at
World Cup Russia. The clients made FIFA Confederations Cup™ Russia Football Federations and 3 the UEFA Super Cup™ in Tbilisi,
up of the FIFA sponsors, supporter Sponsors at the Euro 2016 Georgia
groups, corporate hospitality • Ground handling of 300 guests at Championships in France
guests, media groups as well as the UEFA Champions League Final • Ground handling of 1 200 guests at 2010
seven football federations. in Cardiff, Wales • 2 500 guests at the UEFA the UEFA Champions League Final
Champions League Final in Milan, in Berlin, Germany
Italy • 68 000 guests at the 2010 FIFA
• 2 500 guests at the 2015 Rugby World Cup™ in South Africa –
• 6900 guest at the Rio Olympics World Cup™ Final in London, the client base was made up of
2016™ Brasil United Kingdom 7 of the FIFA sponsors,
supporter groups, corporate
hospitality guests, media
groups as well as three football
federations.
2014 2013 2012 2011
• 40 000 guests at the FIFA World • 6 000 guests at the FIFA • Host City Management for Castrol • 3 500 guests at the Rugby World
Cup 2014 in Brasil. Confederations Cup 2013 in Brasil guests hospitality at EURO 2012 Cup 2011 in New Zealand
• 1 500 guests at the UEFA • 1 100 guests at the African Cup of • 1 500 International Olympic
Champions League Final in Lisbon, Nations in South Africa for Orange Committee delegates at the IOC
Portugal as in addition to domestics AGM in Durban, South Africa
corporate clients.
• 700 guests at the Winter Olympics
™ in Sochi, Russia
OUR TRACK RECORD
8 FIFA World Cup
Championship
7 Seasons
UEFA Champions
1 EURO
UEFA European
2 Seasons
Championship™ UEFA Europa
Leagues™
OUR MARKETS
FOOTBALL GLOBAL SPORTS AND
FEDERATIONS TOUR OPERATORS MEDIA
SPORTS MARKETING AND CORPORATE SPORTS
AGENCIES / SPONSORS HOSPITALITY COMMITTEES
COMPANIES
Illana Pereira | Sales and Marketing Director – Global | Mobile: + 44 79 900 41857 | Email: illana.pereira@team-dm.com | www.team-dm.com
OUR COUNTRY SETUP
“UEFA EURO SETUP LOCATION”
• Headquarter in London
• Offices and team members
in all 12 host cities already in
place
• 4 countries have their own legal Team Destination Management, London
entities; 8 other countries
steered by well selected local
DMC partners
Team Destination Management, Madrid
• All host cities steered by TEAM
Destination Management StaffPROPOSITION
SCOPE OF SERVICE
VALUE
Proven track record as a DMC
TEAM Destination Management’s scope of Multi-event experienced,
Financially strong especially for large sporting
work and operational strategy includes the
following components: and stable.
events with clients and suppliers globally mobile senior
alike – showing dedication and staff
Experience with negotiation commitment at every
▪ In-depth understanding of client requirements and services
ensuring complete project delivery opportunity
▪ Implementation of a solid planning, operations and
review business process
▪ Implementation and delivery of a successful overall
transport management.
▪ Allocation and management of experienced local
staff throughout the project
▪ Infrastructure and logistical expertise to ensure
delivery for all match activations Tried and tested systems as well as a
Our Know-how, understanding, work Transparent, itemised and continuously improving set of processes
ethic, culture and passion displayed and detailed costing model within our blueprint book of procedures
▪ Provision and effective management of our ability to translate that into benefits
accommodation for our clients activationsCORE COMPETENCIES
ACCOMMODATION
unique selling proposition:
▪ Understanding of contracting process for a
large sporting event
▪ Sourcing of suitable accommodation as a
result of long term supplier relationships
▪ Experienced contracting executed in line
with international best practice
▪ Service Level Agreement implementation
▪ Hospitality desk creation, staffing and
management
▪ Reduction of cost penalties from reduced
inventory through sales network
▪ Full financial managementACCOMMODATION IN HOST CITIES
The current accommodation per host city is the following:
AMSTERDAM BAKU BILBAO BUCHAREST
▪ The hotel capacity is impressive ▪ Hotel capacity in Baku is restricted ▪ The hotel capacity in Bilbao is low ▪ The hotel capacity in Bucharest is
and can accommodate supporters after UEFA securing rooms in and would allow the city to acceptable and would allow the city
within a very convenient distance advance for their key UEFA target accommodate only a very limited to accommodate supporters within
of the stadium. groups. number of supporters. a convenient distance of the
stadium.
▪ Additional accommodation would
have to be used in Santander and ▪ Quality low-category rooms is very
San Sebastian, about one hour’s limited.
drive from Bilbao
▪ The current average room rates are
competitive.ACCOMMODATION IN HOST CITIES
The current accommodation per host city is the following:
BUDAPEST COPENHAGEN DUBLIN GLASGOW
▪ Impressive hotels and would ▪ Impressive hotels and would allow ▪ The city can accommodate ▪ The hotel capacity in Glasgow is
allow the city to accommodate the city to accommodate supporters within a very limited. The hotel accommodation
supporters within a very supporters and key UEFA target convenient distance of the radius needs to be extended to
convenient distance of the groups within a very convenient stadium. neighbouring cities.
stadium. distance of the stadium.
▪ In addition, the current average ▪ Average room rates are
▪ The current average room rates ▪ Average room rates are slightly room rates meet the acceptable.
are attractive. above the limits set by UEFA, requirements.
especially in the luxury hotels
segment.ACCOMMODATION IN HOST CITIES
The current accommodation per host city is the following:
LONDON MUNICH ROME ST. PETERSBURG
▪ The hotel capacity in London is ▪ The hotel capacity in Munich is ▪ The hotel capacity in Rome is quite ▪ Exceeds the requirements to
quite impressive and makes it quite impressive and makes it impressive and makes it possible accommodate supporters.
possible for the city to possible for the city to for the city to accommodate
accommodate supporters within a accommodate supporters within a supporters within a very ▪ The current average room rates are
very convenient distance of the very convenient distance of the convenient distance of the above the limits set by UEFA, and
stadium. stadium. stadium. far above in the five-star category.
▪ The current average room rates are ▪ The current average room rates are ▪ The current average room rates are
slightly above the limits set by acceptable. slightly above the limits set by
UEFA, especially in the luxury UEFA, especially in the luxury
hotels segment. hotels segment.TRANSPORT AND LOGISTICS
TRANSPORT AND LOGISTICS
HOW WE WORK – OUR SERVICES
• TEAM Destination Management has the experience to secure and manage any
transportation transfer before, during and after the event period. • All drivers (motor-coaches, minivans and sedans) go through regular training courses
to improve the abilities of driving safely/ economically/ environmentally and how to
• Planning and implementation of vehicle movements can be done with state-of-the- interact with passengers and the public in general.
art transportation management software.
• All coaches with integrated tracking system to ensure the exact location
• Existing long term relationships with local ground transportation company ensure
that TEAM Destination Management is able to provide clients safe and comfortable • All coaches in European Union Countries with Euro 4 or Euro 5 engines.
transportation solutions – no matter how challenging.
• TEAM Destination Management has the capacity to arrange signage and welcome
• TEAM Destination Management holds relationships with municipal governing desk at airport terminals and other locations.
offices, traffic police, airport authorities and local organizing committee – for
• Travel Manifests are checked by the Transportation Manager and Vehicle Dispatcher
information on road closures, parking and stadium accesses.
at 7 am, 2pm and 8pm for all services within the next 48hrs.
• Combining the excellent technical quality of its fleet with a fully qualified team of
professionals and the continuous development of our quality standards, TEAM
Destination Management ensures the achievement of its mission – to satisfy all of its
clients’ needs and demands.
• TEAM Destination Management and its key staff members have been working with
experienced multilingual coordinators that are currently available to support any
programme.STAFFING
STAFFING
APPROACH PASSENGER LOGISTIC STAFFING STRATEGY
▪ Key critical to the success of any hospitality programme are the staff that • As part of the overall TEAM Destination Management strategy, a four (4) step staffing
deliver the programme. TEAM Destination Management has therefore taken a strategy has been created to ensure that our clients has the most suitable staff in place for
pro-active approach to staffing in preparation for the UEFA Euro’2020. We do their activation. This 4 step strategy includes:
acknowledge that the UEFA Euro’2020 will not be without its challenges, but
that a clearly defined staffing strategy will be critical to ensure the delivery of a 1 Recruitment Retention 2
world class hospitality programme.
3 Strategy Training Operational Deployment 4
▪ The staffing strategy focuses on two areas throughout the event:
▪ Client Specific staffing Requirements which will fulfil their specification. • With the challenges that big sporting events bring, our Passenger Logistic staffing
strategy ensures that the movement of all of our clients’ passengers through airports,
▪ Passenger Logistic (Support) TEAM Destination Management stadiums, hotel departures etc are professionally managed. In our experience, success in
delivering an extraordinary event for your invited guests hinges around managing the
▪ TEAM Destination Management is committed to ensuring that the recruitment transportation of guests through challenging environments. The Passenger Logistic
and selection of bilingual staff is conducted in a manner that is systematic, concept also ensures attention to detail, on the ground and immediate response by
efficient and effective and promotes equality and opportunity. experienced staff with local supplier connectivity that are able to resolve issues as they
arise for all our clients.
▪ All client specific required staff, Project Manager, Accommodation Manager,
▪ The Passenger logistic staffing strategy incorporates experienced staff that have
Eventing Manager, Guest Experience Manager, Transportation Manager are all competencies and experience in managing an event of this size and nature, coupled with
fully dedicated local staff whose local knowledge and supplier connectivity is crucial.WHY TEAM DESTINATION MANAGEMENT
WHY TEAM DESTINATION MANAGEMENT
01 WE ARE MARKET LEADERS IN DMC SERVICES AT COMPLEX SPORTING EVENTS
02 WE COLLECTIVELY HAVE A WEALTH OF EXPERIENC E IN THE FOOTBALL WORLD, DEEPLY ROOTED IN NATIONAL AND INTERNATIONAL EVENTS
03 VARIOUS IMPLEMENTATION EXPERTISE AT BIG INTERNATIONAL FOOTBALL EVENTS AND ESPECIALLY UEFA EURO
04 LOGISTICAL POINTS DUE TO OUR EVENT EXPERIENCE AND ON-SITE CHECKS
05 SOLID CONTINUAL STEERING THROUGHOUT THE PROJECT AND COORDINATION WITH ALL STAKEHOLDERS
06 UNDERSTANDING DIFFERENT GUEST GROUPS AND THEIR NEEDS
07 AN EXPERIENCED, COMMITTED AND DEDICATED TEAM, SUCCESFULLY OPERATING SPONSOR ACTIVATIONS WITH PASSION
WITH OUR EXPERIENCE IN THE PROCUREMENT OF HOTELS, TRANSPORTATION AND STAFFING SERVICES WE CAN USE THAT KNOW-HOW TO MAXIMISE GIVEN
08 BUDGETS IN THE MOST EFFECTIVE WAY
09 EXISTING MANAGEMENT WITH EXCELLENT CULTURAL UNDERSTANDING ALREADY DEVELOPED
10 ECONOMIC AND COST REDUCTION THINKING FOR THE BENEFIT OF OUR CLIENTS
Illana Pereira | Sales and Marketing Director – Global | Mobile: + 44 79 900 41857 | Email: illana.pereira@team-dm.com | www.team-dm.comCONTACT US UEFA EURO Illana Pereira | Sales and Marketing Director – Global | M: +44 (0) 79 900 41857 | E: illana.pereira@team-dm.com 2020™ W: www.team-dm.com | TEAM DESTINATION MANAGEMENT, 2nd Floor, Mimet House, 5a Praed Street, London. W2 1NJ
You can also read
