CITREP+ COURSE APPLICATION FOR NEW PROGRAMME TERM: 1 APR 2019 - 31 MAR 2021 - TESA PROGRAMME OFFICE HUMAN CAPITAL CLUSTER - IMDA
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CITREP+ COURSE APPLICATION FOR NEW PROGRAMME TERM: 1 APR 2019 – 31 MAR 2021 TESA PROGRAMME OFFICE HUMAN CAPITAL CLUSTER
Agenda
1. CITREP+ Overview
2. CITREP+ Programme Updates and Highlights
3. CITREP+ Workflow
4. SF for ICT Course Mapping via ICMS
5. Contact Details
Source: IMDA Annual Manpower Survey 2016
2
1. CITREP+ OVERVIEW
CITREP+ is a programme under IMDA’s Tech Skills Accelerator (TeSA)
initiative, aligned to the Skills Framework for ICT (SF for ICT)
Employers to attract, retain and develop their talents
Individuals to plan their career development and progression
Education and training providers to design relevant programmes
Thrust 1: Thrust 2: Thrust 3:
IDENTIFY ACQUIRE PLACE
Skills Framework for ICT Upskilling, Deepening &
Integrated Career Services
Conversion Programmes
Career Pathways Company Led Training Career Facilitation
Career Advisory, Guidance,
Job Skill Maps Professional Conversion Job Matching, Group Mentoring
Roles Programme
Tech Immersion &
Placement
individuals employers
Attach-and-Train
jobseekers employers
CITREP+ NICF
training
providers
4SF for ICT comprise of:
1) A catalogue of 80 Technical Skills Competencies (TSCs) …
S TRATE G Y & DE V E LO P M E NT & O P E RATI O NS & SALES &
ARCHI TE CTURE I M P LEM E NTATI O N US E R S UP P O RT M ARKE TI NG
Audit and Compliance Application Support & Account Management
Analytics & Computational
Business Continuity Enhancement Brand Management
Modelling
Business Innovation Cyber Forensics Business Development
Application Development
Business Process Cyber Incident Management Content Strategy
Application Integration
Re-engineering Data Centre Facilities Customer Experience
Configuration Tracking
Business Risk Management Management Management
Data Engineering
Change Management Data Migration Integrated Marketing
Data Visualisation
Cyber Risk Management Database Administration Market Research
Embedded Systems
Data Governance Infrastructure Support Marketing Strategy
Programming
Data Strategy IT Asset Management Pricing Strategy
Infrastructure Deployment
Disaster Recovery Network Administration & Sales Channel Management
Network Configuration
Management Maintenance Sales Strategy
Quality Assurance
Emerging Technology Performance Management Technical Sales Support
Quality Engineering
Synthesis Problem Management
Security Assessment &
Enterprise Architecture Security Administration
Testing
Infrastructure Strategy Security Education &
Security Programme
IT Governance Awareness DE S I G N
Management
IT Standards Threat Analysis & Defence
Software Configuration
IT Strategy Threat Intelligence &
Software Testing Data Design
Portfolio Management Detection
System Integration Embedded Systems
Product Management Test Planning Interface Design
Quality Standards S TAKE HO LDE R &
Infrastructure Design
Security Governance CO NTRACT
P RO J E CT Security Architecture
Security Strategy M ANAGEM ENT Software Design
Sustainability Management M ANAG E M E NT
Solution Architecture
Contract Management
User Experience Design
Business Needs Analysis Partnership Management
User Interface Design
Programme Management Procurement
Stakeholder Management 5…and 18 Generic Skills Competencies (GSCs)
Communication Computational Creative Decision Develop
Thinking Thinking Making People
Digital Global Interpersonal Leadership Lifelong
Literacy Mindset Skills Learning
Managing Problem Resource Sense Service
Diversity Solving Management Making Orientation
Teamwork Transdisciplinary Virtual
Thinking Collaboration
62. A catalogue of 119 ICT Job Roles
SALES
DATA
AND MARKETING For more information on
BUSINESS INTELLIGENCE
DATA ENGINEERING
PRE- AND POST-SALES
DIRECT SALES
SF for ICT:
DATA SCIENCE CHANNEL SALES • SFw Job Roles and TSCs
PRODUCT & SERVICE MARKETING
DIGITAL MARKETING
INFRASTRUCTURE
PLANNING & DESIGN
SOFTWARE
CLOUD COMPUTING
AND APPLICATIONS
IMPLEMENTATION, OPERATIONS & MAINTENANCE
SYSTEMS ANALYSIS
APPLICATIONS DESIGN & DEVELOPMENT
PROFESSIONAL PLATFORM ENGINEERING
SERVICES EMBEDDED SYSTEMS ENGINEERING
ENTERPRISE ARCHITECTURE SOFTWARE QUALITY ASSURANCE
• Navigational Tool
SOLUTIONS ARCHITECTURE USER INTERFACE & EXPERIENCE
BUSINESS ANALYSIS PRODUCT MANAGEMENT
PROGRAM & PROJECT MANAGEMENT
IT CONSULTING & IMPLEMENTATION
SECURITY SUPPORT
GOVERNANCE, RISK & COMPLIANCE SYSTEMS & DATABASE ADMINISTRATION
SECURITY PENETRATION TESTING & CERTIFICATION OPERATIONS SUPPORT
SECURITY OPERATIONS IT AUDIT
INCIDENT RESPONSE, FORENSIC INVESTIGATION DATA CENTRE
& THREAT ANALYSIS
SYSTEM & QUALITY ASSURANCE
SECURITY DESIGN & ENGINEERING
7Objectives of CITREP+
• To build a strong core of specialised local ICT professionals to support
growth of Digital Economy
• To develop and offer quality infocomm professional development
technology courses, and professional certifications that impart
infocomm technology skills and domain knowledge that are in
demand
8Focus areas under CITREP+
Big Data & Cyber Security Networks & Software
Data Analytics Infrastructure Development
Internet Artificial Intelligence Immersive Media Block Chain
Cyber Security
of Things
9Programme Support
Category Type Singapore Permanent Residents
Citizen (*with effect from 1 August 2017 onwards)
Training Course and Certification only Training Course and Certification only
Certification only Certification only
Organisation- Non SMEs Up to 70% of the nett Up to 70% of the nett
sponsored payable course and payable course and
certification fees, capped certification fees, capped
at $3,000 per trainee at $3,000 per trainee
SMEs Up to 90% of the nett
Up to 70% of the payable course and Up to 70% of the
Up to 90% of the nett nett payable certification fees, capped nett payable
payable course and certification fees, at $3,000 per trainee certification fees,
Professionals certification fees, capped capped at $500 per Up to 70% of the nett capped at $500 per
(40 years old at $3,000 per trainee trainee payable course and trainee
and above) certification fees, capped
at $3,000 per trainee
Self- Professionals Up to 70% of the nett
Sponsored payable course and
certification fees, capped Up to 70% of the Up to 70% of the nett Up to 70% of the
at $3,000 per trainee nett payable payable course and nett payable
Professionals Up to 90% of the nett certification fees, certification fees, capped certification fees,
(40 years old payable course and capped at $500 per at $3,000 per trainee capped at $500 per
and above) certification fees, capped trainee trainee
at $3,000 per trainee
Students Up to 100% of the nett Up to 100% of the
and/or Full- payable course and nett payable
Time National certification fees, capped certification fees, Not eligible
Service at $2,500 per trainee capped at $500 per
(NSF) trainee
10CITREP+ PROGRAMME UPDATES AND HIGHLIGHTS
Programme Updates and Highlights: New Programme Term
1. New programme term : 1 Apr 2019 to 31 March 2021
Mid-Programme Term Course Endorsement review
a. Objective: Ensure financials of course providers complies with CITREP+ programme
b. Course Provider to perform submission for course endorsement stage via ICMS before 1
August 2020
c. IMDA reserves right to suspend the course till required documentations are submitted to IMDA
via ICMS
Refer to online CITREP+ guides - CITREP+ CP Endorsement Guide (SF for ICT)
12Programme Updates and Highlights: Terms of Endorsements (TOE)
1. Promotion and Marketing
a. Refreshed Marketing Guidelines
b. Clause 9.7 - “… not allowed to directly or indirectly, use any rewards such as Referral Fee, lucky draw…”
c. Clause 9.6 – “... nor are Course Provider(s) to describe any Course payable by way of CITREP+ reimbursement as
being free of charge or paid by government …”
2. Training staff for CITREP+ courses
a. At least 2 years of relevant industry And/Or training experience
b. Trainer’s CV to demonstrate that condition is met
3. Other revisions
a. Applications & Cancellations Reminder: Common Changes
b. Termination and Suspension requiring approval from IMDA
c. Audit and Inspection a. Course fee
d. Disputes Between course providers and trainees or claim applicants b. Trainers
Refer to online CITREP+ Guides
a. Terms of Endorsement : CITREP+ Appendix C
b. Marketing Guidelines
13Programme Updates and Highlights: Marketing Guidelines
Extracts of Marketing Guidelines
1. Marketing collaterals requiring IMDA’s Approval 2. Highlights of “Don’ts” 3. Logo Usage
Refer to online CITREP+ Guides : Marketing Guidelines
14CITREP+ WORKFLOW
CITREP+ Workflow : For new course application
2-stage evaluation
SF for ICT Mapping Course Endorsement Trainee Enrolment Claim Application
Focus on content evaluation Assessment of Course Course providers to enroll Provide trainees with
Provider adequacy trainees before required supporting
Relevance of the commencement of documents
course/certification against courses/exam
Technical Skills Competencies in Trainees to submit claims
the Skills Framework for ICT upon completion
Evaluation by Skills Expert Panel
(SEP)
Processing time average 6 to 9 weeks
16CITREP+ Workflow : For new course application
2-stage evaluation
SF for ICT Mapping Course Endorsement Trainee Enrolment Claim Application
Course Mapping Requirement
a. Relevant to at least 1 SF for ICT Job Role
b. Course coverage must be mapped to at least 1 relevant Technical Skill & Competency
for each SF for ICT job role(s) selected
c. All course mapping valid from point of ICMS approval to 31 March 2021
Refer to online CITREP+ Guides - SF for ICT Course Mapping (1 April 2019 to 31 March 2021)
17CITREP+ Workflow : For transition courses approved in programme term
1 Apr 2018 to 31 Mar 2019
2-stage evaluation
SF for ICT Mapping Course Endorsement Trainee Enrolment Claim Application
Course Mapping Requirement
Course content evaluation not required if following criteria fulfilled:
a. No material change to course curriculum/ materials submitted for current programme term; and
b. No change to Technical Skills Competency (TSC) and Proficiency Level (PL) submitted for current programme
c. No change to SF for ICT
Scenario 1 : Changes Scenario 2: No Change
a. Similar to new course application a. Indicate “No change to course mapping documents
b. Indicate “Revision to course mapping documents submitted in FY18” in ICMS submission during course
submitted in FY18” in ICMS submission during course mapping stage
mapping stage b. Input the approved TSCs in ICMS
c. Submit required documents via ICMS for evaluation (refer to IMDA’s email notification on approved TSCs for FY18
approved courses)
a. Submit the required documents via ICMS
18CITREP+ Workflow : For All Course Applications (1/2)
2-stage evaluation
SF for ICT Mapping Course Endorsement Trainee Enrolment Claim Application
Course Provider
1. Establishment & Track Record 1. ACRA Bzfile (dated no more than 6 months from application date)
2. Financial Track Record
2. Company’s latest audited annual report or management’s financial reports (dated no
3. Management & Support Team more than 12 months from application date)
(For CITREP related matters)
1. Trainers for respective course(s) 3. IMDA may request for additional supporting documents to substantiate financial
viability assessment.
At least 2 years of relevant E.g. credit rating report from an independent risk assessment agency dated no
training experience And/Or more than 6 months from application date. Refer to Appendix D checklist for
industry experience details on guidelines on financial records to be provided to credit rating agency.
2. Facilities & Equipment
4. New Course Provider who are unable to furnish financial track records to provide:
Proof of paid-up capital of at least $100,000; and
Credit rating report (refer to above)
Refer to online CITREP+ Guides - Appendix D for checklist on the required supporting document
19CITREP+ Workflow : For All Course Applications (2/2)
2-stage evaluation
SF for ICT Mapping Course Endorsement Trainee Enrolment Claim Application
Course
1. Course Duration and Exam Completion 3. Certifiable Programme
a. Minimum: 21 hours (excluding breaks), including 7 a. Courses that lead to industry-recognised certifications
hours face-to-face time b. Appointment by Certificate Awarding Body (CAB)
b. Maximum: 12 months
4. Non-Certifiable Programme
2. Course Track Record a. Aligned to Digital Economy focus areas / Emerging Tech
a. Proof of industry demand for course (e.g. testimonials Pillars
from employers or working professionals, proof of b. Proven capability in delivering training that are highly
b. 2 post-course evaluation reports within last 12 months industry relevant
from the application date (except courses under c. Incorporate best practices adopted by movers in the industry
certification fees only) d. May incorporate capstone projects to assess for applied
Completed by trainees. Trainees profile to learning
include working professionals e. Course fee justification (e.g. market benchmark against
similar courses)
Refer to online CITREP+ Guides - Appendix D for checklist on the required supporting document
20CITREP+ Workflow : For New Course Applications
2-stage evaluation
SF for ICT Mapping Course Endorsement Trainee Enrolment Claim Application
New Programme Term CITREP+: SF (1 April 2019 – 31 March 2021)
Endorsement Term valid till 31 March 2021*
*Subjected to Mid-Programme term review indicated in slide 12
Estimated Processing Time Course Mapping : 4 -6 weeks upon complete submission
Course Endorsement : 1-3 weeks upon complete submission
Course Application Fee Course Mapping with S$600 per course application (subject to 7% GST)
Payable to “IMDA” upon Endorsement Total Payable: S$642
application
Course Endorsement S$350 per course application (subject to 7% GST)
Total Payable: S$374.50
21CITREP+ Workflow : For Course Applications
2-stage evaluation
SF for ICT Mapping Course Endorsement Trainee Enrolment Claim Application
Course Endorsement Application Submission via ICMS
• Course Endorsement application are submitted online via the Infocomm Competency
Management System (ICMS): https://eservice.imda.gov.sg/icms
Refer to online CITREP Guides - ICMS Course Mapping and Course Endorsement User Guide for the
steps to submit the Course Endorsement Application.
22CITREP+ Workflow : Trainee Enrolment by Course Provider
2-stage evaluation
SF for ICT Mapping Course Endorsement Trainee Enrolment Claim Application
Trainee Enrolment
Course Providers are expected to create the trainee enrolment record(s) in ICMS:
a. 30 calendar days before the course and/or examination start date OR
b. Up to 5 calendar days from the course and/or examination start date Note:
Programme name
selected for trainee
enrolment to match
CITREP+ SF (1 Apr 2019 – 31 Mar 2021)
with programme
name selected during
course endorsement
Refer to online CITREP+ Guides - ICMS Trainee Enrolment [CP] User Guide for the steps on Trainee
Enrolment.
23CITREP+ Workflow : Claim Application
2-stage evaluation
SF for ICT Mapping Course Endorsement Trainee Enrolment Claim Application
Claim Application
Individuals / Sponsoring Organizations will claim back CITREP+ funding from ICMS upon successful
completion of the course/certification
Note:
Course Providers to
advise Individuals /
Sponsoring
Organisations to select
the relevant
CITREP+ SF (1 Apr 2019 – 31 Mar 2021) Programme Name in
ICMS based on Trainee
Enrolment
Refer Individuals and Sponsoring Organizations to the respective online CITREP+ Guides - ICMS Claim
Application User Guide for the steps on Claim Application.
24CITREP+ Workflow : Mid-Programme Term Course Endorsement
Review (1/2)
SF for ICT Course Trainee Claim Start of 2nd of year
Mapping Endorsement Enrolment Application programme term
31 Mar 2021
1 Apr 2019
1 Aug 2020
Course Endorsement Review
a. Assessment of Course Provider adequacy
b. Course Provider to perform submission for course endorsement stage via ICMS before 1 August 2020.
Refer to documentations required for submission below.
c. Course will be subjected to suspension if course provider do not complete submission in ICMS by 1
August 2020.
d. IMDA reserves right to suspend the course till required documentations are submitted to IMDA via ICMS
Required Documentation:
A copy of ACRA Bizfile, dated no more than 6 months from 1 April 2020.
A copy of the company’s latest audited annual report or management’s financial reports (dated no more than 12
months from 1 April 2020).
25CITREP+ Workflow : Mid-Programme Term Course Endorsement
Review (2/2)
SF for ICT Course Trainee Claim Start of 2nd of year
Mapping Endorsement Enrolment Application programme term
31 Mar 2021
1 Apr 2019
1 Aug 2020
Perform Course Endorsement Submission via ICMS
Click on the ‘Update’
hyperlink
Refer to online CITREP+ guide - ICMS Course Mapping and Course Endorsement User Guide for steps to
update to Course Endorsement via ICMS
26SF FOR ICT COURSE MAPPING VIA ICMS
Supported SF for ICT Skills Areas
1. Areas eligible for Courses and Certification support 2. Areas eligible for Certification support
level only
Skill Category: Strategy and Architecture
• All TSCs (Eg, Cyber Risk Management, Data Strategy, etc)
Skill Category: Stakeholder and
Skill Category: Design Contract Management
• All TSCs (Eg, Data Design, User Interface Design, etc)
• All TSCs (Eg, Contract Management, Stakeholder
Skill Category: Development and Implementation Management, etc)
• All TSCs (Eg, Analytics and Computational Modeling, Application
Development, etc)
Skill Category: Project Management
Skill Category: Operations and User Support
• All TSCs (Eg, Cyber Forensics, Infrastructure Support, etc)
• All TSCs (Eg, Business Needs Analysis, Programme
Skill Category: Sales & Marketing Management)
• Technical Sales and Support
28Overview on SF for ICT Course Mapping via ICMS
SF for ICT Mapping Course Endorsement Trainee Enrolment Claim Application
1. Online Submission
a. Objective: Capture course mapping via ICMS and provide information for course listing on IMDA website
b. Submit an online application through the ICMS portal
Identify which SF
Identify subject for ICT Tracks and Select the most Course must be
area(s) for Sub-Tracks that relevant job mapped to at least All approved
course listing best fit your course role (s) based 1 Technical Skills new course
on IMDA’s on the and Competency mapping will be
website identified Sub- (TSCs) for each SF valid till 31
(*Please refer to
E.g. Artificial www.imda.gov.sg/CITREP Track of your for ICT job role(s) March 2021
Intelligence, Cyber
Security, IoT
CITREP+ Guides: SF for ICT course selected.
Navigation Tool for more
information)
2. Offline Template
a. Objective: Supplementary information to facilitate course content evaluation and listing of approved course(s) on IMDA’s website
b. Download the online CITREP+ guide “SF for ICT Course Mapping (excel)”
b. Upload the updated “SF for ICT Course Mapping (Excel)” in ICMS submission.
Refer to online CITREP+ guides - SF for ICT Course Mapping Guide (1 Apr 2019 – 31 Mar 2021) for:
a. Steps on Course Mapping via ICMS
b. Steps to obtain SF for ICT job roles and TSCs
29SF for ICT Course Mapping via ICMS (Online Submission) - 1/4
Identify which SF for Select the most Course must be
Identify subject ICT Tracks and Sub- relevant job role mapped to at least 1 All approved new
area(s) for course Tracks that best fit (s) based on the Technical Skills and course mapping
listing on IMDA’s your course identified Sub- Competency (TSCs) will be valid till 31
website Track of your for each SF for ICT job March 2021
course role(s) selected.
1. Select “Skill Framework Course Mapping” as Programme 2. Select relevant Subjects
Action:
Action: 1. Identify and Select Subject
Select ‘Skill Framework Course 2. Select the ‘SF for ICT Course Mapping via ICMS (Online Submission) – 2/4
Identify which SF for Course must be
Select the most
Identify subject ICT Tracks and Sub- mapped to at least 1 All approved new
relevant job role (s)
area(s) for course Tracks that best fit Technical Skills and course mapping
based on the
listing on IMDA’s your course Competency (TSCs) will be valid till 31
identified Sub-Track
website for each SF for ICT job March 2021
of your course
role(s) selected.
3. Select Track-Sub Track 4. Select Relevant Job Role
Action: Action:
1. Identify and Select Relevant Track-Sub Track 1. Identify and Select Relevant SF Job Role
2. Select the ‘SF for ICT Course Mapping via ICMS (Online Submission) – 3/4
Identify which SF for Select the most Course must be
Identify subject ICT Tracks and Sub- relevant job role mapped to at least 1 All approved new
area(s) for course Tracks that best fit (s) based on the Technical Skills and course mapping
listing on IMDA’s your course identified Sub- Competency (TSCs) will be valid till 31
website Track of your for each SF for ICT job March 2021
course role(s) selected.
5. Select TSC-Proficiency level
Action:
1. Identify and Select Relevant TSC and Proficiency Level
2. Select the ‘SF for ICT Course Mapping via ICMS (Online Submission) – 4/4
Identify which SF for Select the most Course must be
Identify subject ICT Tracks and Sub- relevant job role mapped to at least 1 All approved new
area(s) for course Tracks that best fit (s) based on the Technical Skills and course mapping
listing on IMDA’s your course identified Sub- Competency (TSCs) will be valid till 31
website Track of your for each SF for ICT job March 2021
course role(s) selected.
6. Input for Core Modules in Training and Certification Roadmap Note:
1. For Core Module, input duration in hours
2. Indicate no. of face-to-face hours under
remarks
a. Total duration of all the core module(s) must
be at least 21 hours, including 7 hours of face-
hrs Note 1 to-face time.
In SF Mapping Section,
Map course outcomes against selected
TSC and Proficiency Level Code (and the
Note 2
associated Knowledge or Abilities).
Refer to SF for ICT Course Mapping Guide (1
Apr 2019 – 31 Mar 2021) for more details
33SF for ICT Course Mapping via ICMS (Offline Template) – 1/2
Objective: Supplementary information to facilitate course mapping evaluation and listing of
approved courses on IMDA’s website
Extract from excel spreadsheet - Tab (A) - supplementary information to facilitate course mapping evaluation
Action:
1. Download excel spreadsheet from online CITREP+ guides webpage – “SF for ICT Course Mapping (excel)”
2. TSCs and PLs input in this excel must be the same as the ones indicated in ICMS
3. Reference relevant sections of course materials that supports the respective TSCs and corresponding course
outcomes
Note:
It is advisable to include the specific topics/pages of the course materials which map to the relevant TSCs selected.
34SF for ICT Course Mapping via ICMS (Offline Template) – 2/2
Extract from excel spreadsheet - Tab (B) – supplementary information for listing of courses on IMDA’s website
Action:
1. Input required information for publication of approved courses on IMDA’s website
2. Upload updated “SF for ICT Course Mapping (excel)” in ICMS for submission under course mapping
35CONTACT DETAILS
CITREP+ General Contacts
Hotline 6324 8737
Email citrep@imda.gov.sg
CITREP Programme & Application ICMS
Procedure, Useful Guides and Forms
Website
37
37CITREP+ Contacts
Ms Cynthia Tan
6202 4901
Mr Tararis Hu Cynthia_TAN_from.TP@imda.gov.sg
Course Mapping / 6955-0224
Endorsement Tararis_HU_from.TP@imda.gov.sg Ms Farhana Begum Mohammed Yahaya
6202 4448
Farhana_Begum_Mohammed_Yahaya_f
rom.TP@imda.gov.sg
ICMS Helpdesk
6324-8737
Claims/ Enrolment info@imda.gov.sg
Ms Zaliyah Ibrahim
6211-1621
Zaliyah_Ibrahim@imda.gov.sg
Marketing Ms Eu Shi Heng
Clarification/ 6955-0228
Clearance Eu_Shi_Heng@imda.gov.sg
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