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WARRANTY & MAINTENANCE GUIDE - Warranty & Maintenance Guide 2021 toyota.com
WARRANTY &
                                                             MAINTENANCE
                                                             GUIDE

                         Warranty & Maintenance Guide 2021

Printed in U.S.A. 7/20
19-TCS-14208                        toyota.com               2021
WARRANTY & MAINTENANCE GUIDE - Warranty & Maintenance Guide 2021 toyota.com
SAFETY PRECAUTIONS
Your RAV4 Hybrid has both high-voltage DC and AC systems as well as a 12-volt system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors.
Do not touch the service plug, which is located under the rear seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.

   Toyota recommends having maintenance and repairs for your RAV4 Hybrid
   performed by an authorized Toyota dealership. To locate your nearest authorized
   Toyota dealership, contact the Toyota Customer Experience Center at (800) 331-4331
   or log on to www.toyota.com.
WARRANTY & MAINTENANCE GUIDE - Warranty & Maintenance Guide 2021 toyota.com
WELCOME TO THE TOYOTA FAMILY

T
      hank you for purchasing a Toyota     For more information about our vehicles,
      vehicle. We know you have many       our company or the products and services
      options when considering which       available for your vehicle, please visit Toyota’s
vehicle to buy, and we appreciate your     official website, www.toyota.com.
decision to select Toyota.
                                           We wish you many miles of safe and
We want you to enjoy owning your           pleasurable driving, and we look forward
Toyota as much as you enjoy driving        to serving you in the years ahead.
it. This booklet is designed to help.      Welcome to the Toyota family!
Here you’ll find information on Toyota’s
warranty coverage and maintenance
recommendations for your vehicle. There
are two easy-to-follow sections: one for
warranty and one for maintenance. The
tab on the side of each page identifies
the section you are in.

                                                                                               1
WARRANTY & MAINTENANCE GUIDE - Warranty & Maintenance Guide 2021 toyota.com
TABLE OF CONTENTS

    WARRANTY INFORMATION

INTRODUCTION
Satisfaction Down the Road              4

If You Need Assistance                  5

The Immobilizer Key                     7

Transportation Assistance               9

YOUR WARRANTIES IN DETAIL
General Warranty Provisions            10

New Vehicle Limited Warranty           13

Federal Emission Control Warranty      18

California Emission Control Warranty   24

Tire Limited Warranty                  30

YOUR RESPONSIBILITIES
Operation and Maintenance              31

Obtaining Warranty Service             33

2
WARRANTY & MAINTENANCE GUIDE - Warranty & Maintenance Guide 2021 toyota.com
TABLE OF CONTENTS

 MAINTENANCE INFORMATION

INTRODUCTION
The Importance of Scheduled Maintenance                                              34

Maintaining Your Warranty                                                            35

MAINTENANCE LOG
Using the Maintenance Log Charts                                                     36

Maintenance Log                                                                      38

Explanation of Maintenance Items                                                     54

Vehicle Identification                                                               58

                                   FIND IT ONLINE
   To update your contact information and vehicle ownership status, please visit
   www.toyota.com/recall/update-info-toyota. Your vehicle’s VIN will be
   required to start the update process.
   You may also enroll to receive the following useful information and benefits at
   toyota.com/owners:
   • Access to Owner’s Manuals and
     Maintenance Guides
   • View Your Vehicle’s Service History

   • Explore How-to videos and more

                                                                                      3
WARRANTY & MAINTENANCE GUIDE - Warranty & Maintenance Guide 2021 toyota.com
SATISFACTION DOWN THE ROAD

               A
                      t Toyota, our top priority is always     Our goal is for every Toyota customer to
INTRODUCTION

                      our customers. We know your Toyota       enjoy outstanding quality, dependability
                      is an important part of your life and    and peace of mind throughout their
               something you depend on every day. That’s       ownership experience. We want you to be
               why we’re dedicated to building products of     a satisfied member of the Toyota family
               the highest quality and reliability.            for many miles to come.
               Our excellent warranty coverage is
               evidence that we stand behind the quality          This booklet describes the terms of
               of our vehicles. We’re confident — as you          Toyota warranty coverage as well as
               should be — that your Toyota will provide          general owner responsibilities. The
               you with many years of enjoyable driving.          scheduled maintenance section
               To further demonstrate our commitment to           describes your vehicle’s maintenance
               our customers’ satisfaction, occasionally          requirements. Be sure to review this
               we may establish a special policy                  information carefully, since proper
               adjustment to pay for specific repairs that        maintenance is required to ensure that
               are no longer covered by warranty. When            warranty coverage remains intact.
               we establish such a policy adjustment, we
               mail details to all applicable owners we
               have on record.                                 All information in this booklet is the latest
                                                               available at the time of publication and is
               To provide you with added protection            subject to change without notice.
               against unexpected service costs, we offer
               Toyota Financial Services vehicle service
               agreements and Toyota Auto Care and
               Toyota Care Plus prepaid maintenance
               programs. Each offers plans to meet a
               wide variety of needs. Your dealership can
               help you select the plan that’s best for you.

               4    Introduction
IF YOU NEED ASSISTANCE

B
       oth Toyota and your Toyota dealer          Step 3

                                                                                                    INTRODUCTION
       are dedicated to serving your
                                                  If your concern has still not been resolved
       automotive needs. Your complete
                                                  to your satisfaction, Toyota offers
satisfaction is our first priority. Should
                                                  additional assistance through the Dispute
you have a problem or concern — either
during or after the warranty period —
                                                  Settlement Program, a dispute resolution
please take the following steps to ensure         program administered by the National
the quickest possible response:                   Center for Dispute Settlement. The
                                                  purpose of the Dispute Settlement
Step 1                                            Program is to resolve disputes through
Discuss the situation with a dealership           arbitration — a process by which two
manager, such as the service manager              parties authorize an independent third
or customer relations manager. In most            party to hear and resolve a dispute. The
cases, a satisfactory solution can be             program is informal and free of charge.
reached at this step.                             To request that your case be reviewed
                                                  through the program, complete the
Step 2                                            customer claim form in the Owner’s
If the dealership does not address your           Warranty Rights Notification booklet
concern to your satisfaction, call the            (found in your glove box) and mail it to:
Toyota Customer Experience Center
at (800) 331-4331.                                National Center for Dispute Settlement
                                                  P.O. Box 688
Please have the following information
                                                  Mt. Clemens, MI 48046
ready when you call:
                                                  To initiate arbitration, you must complete
• Y our Toyota’s vehicle identification number   an NCDS customer claim form and mail it
   (located on the driver’s side corner of the    to NCDS. To request a form, call NCDS
   dashboard, under the windshield)               at (800) 777-8119 or obtain a copy at
                                                  www.ncdsusa.org. When you call,
• Current mileage on your vehicle
                                                  please have your vehicle identification
• Name of your Toyota dealership                 number, the current mileage on your
                                                  Toyota and the names of your selling and
A Toyota customer relations representative
                                                  servicing dealerships.
will assist you in working with the dealership
to find a satisfactory solution.

                                                                                Introduction    5
IF YOU NEED ASSISTANCE

               California residents: Toyota offers
INTRODUCTION

               assistance through an informal dispute
               settlement program called the California
               Dispute Settlement Program (CDSP). A
               brochure about the program is found in
               your glove box. For additional information,
               call the Toyota Customer Experience
               Center at (800) 331-4331. You may also
               contact the CDSP directly at (888) 300-6237.
               Failure to use the CDSP may affect your
               rights and remedies under California’s
               “Lemon Laws.”
               This information about the Dispute
               Settlement Programs is correct as of the
               date of printing. However, the programs
               may be changed without notice. For the
               most current information about the
               programs, call the Toyota Customer
               Experience Center at (800) 331-4331.

               6    Introduction
THE IMMOBILIZER KEY

THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY                         SECURITY
This Toyota vehicle may be equipped           For security purposes, access to key

                                                                                              INTRODUCTION
with an electronic “immobilizer” anti-theft   codes and service procedures for
system. When the key is inserted into the     electronically registering replacement
ignition switch, it transmits an electronic   keys is restricted. Only a Toyota dealer
code to an immobilizer computer. The          or certain bonded/registered independent
engine will only start if the code in the     locksmiths can generate replacement keys.
key matches the code in the immobilizer.
If the code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.

                                                                          Introduction    7
THE IMMOBILIZER KEY

               REPLACING THE KEY                            KEEPING THE KEY SAFE
               Upon purchase, each vehicle should have      Replacing an immobilizer key may be
INTRODUCTION

               two master keys and an aluminum tag          costly. It is advisable to keep a spare
               with a key code imprinted on it.             master key and the aluminum key-code
                                                            tag in a safe place. If you record the
               To generate a fully functional replacement
                                                            key code in more than one place, do not
               key (one that will both open the doors and
                                                            record it in a way that can be easily
               start the engine), one of the master keys
                                                            identified and associated with the vehicle.
               is required. To make a key that will open
                                                            It is wise to keep a copy of the key code
               the door for retrieval of items locked
                                                            outside of the vehicle.
               inside the vehicle, the aluminum key-code
               tag can be used. If a master key or the      If the vehicle was delivered with less than
               aluminum key-code tag is not available,      two keys and the aluminum key-code tag,
               a Toyota dealer or certain registered        consider having the Toyota dealer or a
               locksmiths can obtain the key code from      qualified independent automotive locksmith
               a restricted-access database. These          make a duplicate key before you need it.
               businesses can also access a service
               utility to reprogram the immobilizer if
               all registered master keys have been
               lost. If a Toyota dealer is not available,
               please refer to www.aloa.org to find
               a bonded/registered locksmith who
               performs high-security key service.

               8    Introduction
TRANSPORTATION ASSISTANCE

W
           e realize that your confidence       The policy does not apply when warranty

                                                                                                  INTRODUCTION
           in the quality and reliability       repairs can be completed in one day but
           of our products was a key            the vehicle must be kept overnight due to
factor in your decision to buy a Toyota.        dealer or owner scheduling conflicts.
We also know how disruptive the loss
                                                The Transportation Assistance Policy
of transportation can be to your daily
                                                applies for the duration of the New Vehicle
routine. That’s why we’re pleased
                                                Limited Warranty. The policy applies to all
to offer you the benefits of our
                                                2021 model-year Toyotas sold and
Transportation Assistance Policy.
                                                serviced by authorized Toyota dealerships
Under this policy, you are eligible             in the mainland United States and Alaska.
for transportation assistance if your
                                                For further details, please consult your
Toyota must be kept overnight for
                                                Toyota dealer.
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
•	The warranty repairs will take longer
   than one day to complete.
•	The warrantable condition requires
   extensive diagnosis.
•	The parts needed for the warranty
   repairs are not readily available and
   your vehicle is inoperative or unsafe
   to drive.

                                                                              Introduction    9
GENERAL WARRANTY PROVISIONS

                                                              Multiple Warranty Conditions
                Important: You must use the Dispute
WARRANTY

                Settlement Program (or, in California,        This booklet contains warranty terms
                the CDSP) before seeking remedies             and conditions that may vary depending
                through a court action pursuant to the        on the part covered. A warranty for specific
                Magnuson-Moss Warranty Act (the               parts or systems, such as the Powertrain
                “Act”). However, if you choose to             Warranty or Emission Performance Warranty,
                pursue rights and remedies not created        is governed by the coverage set forth in
                by the Act, you are not required to use       that warranty as well as the General
                the Dispute Settlement Program                Warranty Provisions.
                (CDSP). You may also be required to           When Warranty Begins
                use the Dispute Settlement Program or
                                                              The warranty period begins on the vehicle’s
                CDSP before seeking remedies under
                                                              in-service date, which is the first date the
                the “Lemon Laws” of your state. Please
                                                              vehicle is either delivered to an ultimate
                check this booklet and the appropriate
                                                              purchaser, leased or used as a company
                page of the Owner’s Warranty Rights
                                                              car or demonstrator.
                Notification booklet for additional
                information and the requirements              Repairs Made at No Charge
                applicable to your state.
                                                              Repairs and adjustments covered by these
                                                              warranties are made at no charge for parts
                                                              and labor.
           Who Is the Warrantor
           The warrantor for these limited warranties         Parts Replacement
           is Toyota Motor Sales, U.S.A., Inc.                Any needed parts replacement will be
           (“Toyota”), a California corporation, P.O.         made using new or remanufactured parts.
           Box 259001, Plano, Texas 75025-9001.               The decision whether a part should be
                                                              repaired or replaced will be made by the
           Which Vehicles Are Covered                         servicing Toyota dealership and/or Toyota.
           These warranties apply to all 2021 model-          Parts scheduled to be replaced as required
           year RAV4 Hybrid vehicles distributed by           maintenance are warranted until their first
           Toyota that are originally sold by an authorized   replacement only.
           dealer in the United States and normally
           operated or touring in the United States,
           U.S. territories or Canada. Warranty
           coverage is automatically transferred at
           no cost to subsequent vehicle owners.

           10     Your Warranties in Detail
GENERAL WARRANTY PROVISIONS

Informal Dispute                                Limitations
Settlement Program

                                                                                                       WARRANTY
                                                The performance of necessary repairs and
Toyota offers assistance through an             adjustments is the exclusive remedy under
informal dispute settlement program             these warranties or any implied warranties.
called the Dispute Settlement Program.          Toyota does not authorize any person to
This program is administered by an              create for it any other obligation or liability
independent third party:                        in connection with this vehicle.

National Center for Dispute Settlement          Any implied warranty of merchantability
P.O. Box 688                                    or fitness for a particular purpose is
Mt. Clemens, MI 48046                           limited to the duration of these written
                                                warranties. Some states do not allow
Further information about this program
                                                restrictions on how long an implied
can be found in this booklet and the
                                                warranty lasts, so this limitation may not
Owner’s Warranty Rights Notification booklet.
                                                apply to you.
California residents: Toyota offers
assistance through an informal dispute
                                                Your Rights Under State Law
settlement program called the California        These warranties give you specific legal
Dispute Settlement Program (CDSP). A            rights. You may also have other rights that
brochure about the program is found in          vary from state to state.
your glove box. For additional information,
call the Toyota Customer Experience Center
at (800) 331-4331. You may also contact
the CDSP directly at (888) 300-6237. Failure
to use the CDSP may affect your rights and
remedies under California’s “Lemon Laws.”

                                                                   Your Warranties in Detail      11
WARRANTY

12
                                                                                  1

Your Warranties in Detail
                                                                                                     20                30               40     50   60   70   80   90   100   120

                                                                                                                             2
                                                                                                                                                                                    WARRANTY COVERAGE AT A GLANCE

                                      3
                                                                                                                                                                                                                    GENERAL WARRANTY PROVISIONS

                                                                                                                             2

                                                                                                     10                20                30    40   50   60   70   80    90   100

                            1
                                Exception of the Hybrid Battery Warranty coverage of 10 years/150,000 miles, whichever occurs first.
                            2
                                Specific components may have longer coverage under terms of the Powertrain Warranty.
                            3
                                Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
                                Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a California Certified Emission
                                Control System. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.
NEW VEHICLE LIMITED WARRANTY

WHAT IS COVERED
AND HOW LONG
Basic Warranty                                    Powertrain Warranty

                                                                                                      WARRANTY
This warranty covers repairs and                  This warranty covers repairs needed to
adjustments needed to correct defects             correct defects in materials or workmanship
in materials or workmanship of any                of any component listed below and supplied
part supplied by Toyota, subject to the           by Toyota, subject to the exceptions indicated
exceptions indicated under “What                  under “What Is Not Covered” on pages 15–16.
Is Not Covered” on pages 15–16.
                                                  Coverage is for 60 months or 60,000 miles,
Coverage is for 36 months or 36,000 miles,        whichever occurs first.
whichever occurs first, with the exception of
                                                  Engine
air conditioning recharge, wheel alignment
and wheel balancing, which are covered for        Cylinder block and head and all internal
12 months or 12,000 miles, whichever              parts, timing gears and gaskets, timing
occurs first.                                     chain/belt and cover, flywheel, valve
                                                  covers, oil pan, oil pump, engine mounts,
Hybrid System Warranty                            turbocharger housing and all internal
This warranty covers repairs needed to            parts, supercharger housing and all
correct defects in materials or workmanship       internal parts, engine control computer,
of the components listed here and supplied        water pump, fuel pump, seals and gaskets.
by Toyota, subject to the exceptions indicated
                                                  Transmission and Transaxle
under “What Is Not Covered” on pages 15–16.
The Toyota Hybrid Warranty is in effect for       Case and all internal parts, torque converter,
8 years or 100,000 miles from the vehicle’s       clutch cover, transmission mounts, transfer
in-service date, whichever occurs first for the   case and all internal parts, engine control
following components:                             computer, seals and gaskets.

•H
  ybrid battery control module                   Front-Wheel-Drive System
 (battery voltage sensor)                         Final drive housing and all internal parts,
                                                  axle shafts, drive shafts, constant velocity
• Hybrid control module
                                                  joints, front hub and bearings, seals
  (power management control module)
                                                  and gaskets.
• Inverter with converter
                                                  Rear-Wheel-Drive System
Hybrid Battery Warranty                           Axle housing and all internal parts, propeller
This warranty covers repairs needed to            shafts, U-joints, axle shafts, drive shafts,
correct defects in materials or workmanship       bearings, supports, seals and gaskets.
of the components listed here and supplied
by Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 15–16.
The Toyota Hybrid Battery Warranty is in
effect for 10 years or 150,000 miles from
the vehicle’s in-service date, whichever
occurs first.
                                                                     Your Warranties in Detail   13
NEW VEHICLE LIMITED WARRANTY

           Restraint Systems Warranty                     Corrosion Perforation Warranty
           This warranty covers repairs needed to         This warranty covers repair or replacement
WARRANTY

           correct defects in materials or workmanship    of any original body panel that develops
           of any seatbelt or airbag system supplied by   perforation from corrosion (rust-through),
           Toyota, subject to the exceptions indicated    subject to the exceptions indicated under
           under “What Is Not Covered” on pages 15–16.    “What Is Not Covered” on pages 15–16.
           Coverage is for 60 months or 60,000 miles,     Coverage is for 60 months, regardless
           whichever occurs first.                        of mileage.
           For vehicles sold and registered in the        For information on how to protect your
           state of Kansas, the warranty for seatbelts    vehicle from corrosion, refer to sections
           and related components is 10 years,            related to maintenance and care in the
           regardless of mileage.                         Owner’s Manual.

                                                          Towing
                                                          When your vehicle is inoperable due to
                                                          failure of a warranted part, towing service
                                                          to the nearest authorized Toyota dealership
                                                          is covered.

           14   Your Warranties in Detail
NEW VEHICLE LIMITED WARRANTY

WHAT IS NOT COVERED
This warranty does not cover damage or             Maintenance Expense
failures resulting directly or indirectly from     Normal maintenance services such as:

                                                                                                      WARRANTY
any of the following:
                                                   • Engine tune-ups
• Fire, accidents or theft
                                                   • Replacement of fluids and filters
• Abuse or negligence
                                                   • Lubrication
•M
  isuse — for example, racing
 or overloading                                    • Cleaning and polishing

• Improper repairs                                 • Replacement of spark plugs and fuses

• A lteration or tampering, including             •R
                                                     eplacement of worn wiper blades,
   installation of non-Genuine                      brake pads/linings and clutch linings
   Toyota Accessories                              Vehicles with Altered Odometer
• L ack of or improper maintenance,               Failure of a vehicle on which the odometer
   including use of fluids and fuel                has been altered so that actual vehicle
   other than those specified in the               mileage cannot be readily determined.
   Owner’s Manual                                  Salvage or Total-Loss Vehicles
• Installation of parts that are not               Any vehicle that has ever been branded as
  Toyota Genuine Parts                             salvage, total loss, true mileage unknown or
                                                   similar title under any state’s law or has ever
• A irborne chemicals, tree sap, road             been declared a “total loss” or equivalent by
   debris (including stone chips), rail dust,      a financial institution or insurer, such as by
   salt, hail, floods, wind storms, lightning      payment for a claim in lieu of repairs because
   and other environmental conditions              the cost of repairs exceeded the cash value
                                                   of the vehicle. This exclusion does not apply
• Water contamination
                                                   to the emission control warranties, including
This warranty also does not cover the following:   Emission Control Warranty Enhancements or
                                                   any open Safety Recalls/SSCs/LSCs.
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 30.

Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.

                                                                     Your Warranties in Detail   15
NEW VEHICLE LIMITED WARRANTY

           Incidental Damages
WARRANTY

           Incidental or consequential damages
           associated with a vehicle failure. Such
           damages include but are not limited to
           inconvenience; the cost of transportation,
           telephone calls and lodging; the loss of
           personal or commercial property; and the
           loss of pay or revenue.

                Disclaimer of Extra
                Expenses and Damages
                The performance of necessary repairs
                and adjustments is the exclusive remedy
                under this warranty or any implied
                warranty. Toyota does not authorize
                any person to create for it any other
                obligation or liability in connection with
                this vehicle. Toyota shall not be liable
                for incidental or consequential damages
                resulting from breach of this written
                warranty or any implied warranty. Any
                implied warranty of merchantability or
                fitness for a particular purpose is limited
                to the duration of this written warranty,
                except in states where this limitation
                is not allowed.

           16     Your Warranties in Detail
NEW VEHICLE LIMITED WARRANTY

DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps

                                                                                 WARRANTY
described under “If You Need Assistance”
on page 5. Please note that you must use
the Dispute Settlement Program (or, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the Owner’s Warranty Rights
Notification booklet (located in your glove
box) for the requirements applicable to
your state.

                                                Your Warranties in Detail   17
FEDERAL EMISSION CONTROL WARRANTY

           WHAT IS COVERED
           AND HOW LONG
           Emission Defect Warranty                      Emission Performance Warranty
           Toyota warrants that your vehicle:            Some states and localities have
WARRANTY

                                                         established vehicle inspection and
           •W
             as designed, built and equipped to
                                                         maintenance (I/M) programs to encourage
            conform at the time of sale with
                                                         proper vehicle maintenance. If an
            applicable federal emissions standards.      EPA-approved I/M program is in force in
           • Is free from defects in materials and      your area, you are eligible for Emission
              workmanship that may cause the             Performance Warranty coverage.
              vehicle to fail to meet these standards.   Under the terms of the Emission
                                                         Performance Warranty and federal
           Federal regulations require that this
                                                         regulations, Toyota will make all necessary
           warranty be in effect for two years or
                                                         repairs if both of the following occur:
           24,000 miles from the vehicle’s in-service
           date, whichever occurs first. However,        • Y our vehicle fails to meet applicable
           under the terms of the Basic Warranty,           emissions standards as determined by
           Toyota provides coverage of three years or       an EPA-approved emissions test.
           36,000 miles, whichever occurs first.
           Specific components may have longer           • T his failure results or will result in
           coverage under the terms of the                  some penalty to you — such as a
           Powertrain Warranty. Additionally,               fine or denial of the right to use
           components marked “8/80” in the parts            your vehicle — under local, state or
           list on pages 19–20 have coverage of             federal law.
           eight years or 80,000 miles, whichever
           occurs first.                                 This warranty is in effect for two years or
                                                         24,000 miles from the vehicle’s in-service
                                                         date, whichever occurs first. Additionally,
                                                         components marked “8/80” in the parts
                                                         list on pages 19–20 have coverage of
                                                         eight years or 80,000 miles, whichever
                                                         occurs first.

           18   Your Warranties in Detail
FEDERAL EMISSION CONTROL WARRANTY

WHAT IS NOT COVERED                                            WARRANTY PARTS LIST
These warranty obligations do not apply                        Air/Fuel Metering System
to failures or noncompliance caused by:                        • Air/fuel ratio feedback control system

                                                                                                                     WARRANTY
• T he use of replacement parts not                           • Cold-start enrichment system
   certified in accordance with aftermarket
   parts certification regulations.                            • Deceleration control system

• T he use of replacement parts not                           • Electronic fuel injection system components
   equivalent in quality or design to                             – Airflow sensor
   original equipment parts.
                                                                  – Engine control module (8/80)
Provisions under the “What Is Not
Covered” section of the New Vehicle                               – Throttle body
Limited Warranty also apply to                                    – Other components
this warranty.
                                                               Air Induction System
                                                               • Intake manifold and intake air surge tank

                                                               Catalyst System
                                                               • Catalytic converter and protector (8/80)

                                                               • Constricted fuel filler neck

                                                               • Exhaust manifold

                                                               • E xhaust pipe (manifold to catalyst
                                                                  and/or catalyst to catalyst)
                                                               Evaporative Control System
                                                               • Charcoal canister

                                                               • Diaphragm valve

                                                               • Fuel filler cap

                                                               • Fuel tank

                                                               • Vapor liquid separator

8/80 = Covered for eight years or 80,000 miles, whichever occurs first.

                                                                                    Your Warranties in Detail   19
FEDERAL EMISSION CONTROL WARRANTY

           Exhaust Gas Recirculation                                      Positive Crankcase Ventilation
           (EGR) System                                                   (PCV) System
WARRANTY

           • EGR gas temperature sensor                                   • Oil filler cap
           • EGR valve                                                    • PCV valve or orifice
           • Associated parts                                             Other Parts Used in
           Hybrid System                                                  Above Systems
           •B
             attery control module                                       • Data link connector (8/80)
            (battery voltage sensor) (8/80)*                              •H
                                                                            oses, clamps, fittings, tubing and
           • Battery thermistor                                            mounting hardware

           • Electric vehicle junction box                                • Malfunction indicator light and bulb (8/80)

           • Generator                                                    • Pulleys, belts and idlers

           • Hybrid battery*                                              • Sealing gaskets and devices

           •H
             ybrid control module (power                                 • Sensors, solenoids, switches and valves
            management control module) (8/80)*

           • Inverter with converter*

           • Motor

           • S ystem main relay and battery
              current sensor

           Ignition Systems
           • Ignition coil and ignitor

           • Ignition wires

           • Spark plugs†

           * Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the
             exception of the hybrid battery covered for ten years or 150,000 miles, whichever occurs first.
           †W arranted until first required maintenance under terms of the California Emission Control Warranty.
             8/80 = Covered for eight years or 80,000 miles, whichever occurs first.

           20     Your Warranties in Detail
FEDERAL EMISSION CONTROL WARRANTY

MAINTENANCE                                 REPLACEMENT PARTS
You are responsible for performance         To ensure optimum performance and
of the required maintenance indicated       maintain the quality built into your

                                                                                               WARRANTY
in the Owner’s Manual and this booklet.     vehicle’s emission control systems,
Toyota will not deny a warranty claim       Toyota recommends the use of Toyota
solely because you do not have records      Genuine Parts when servicing or repairing
to show that you maintained your vehicle.   the systems.
However, any failure or noncompliance
                                            Warranty coverage is not dependent
caused by lack of maintenance is not
                                            upon the use of any particular brand
covered by this warranty.
                                            of replacement parts and you may elect
When maintenance and repairs are            to use parts that are not Toyota Genuine
paid for by you, these services may be      Parts for maintenance and repairs.
performed by you or by any automotive       However, use of replacement parts
service provider you choose. Toyota         that are not equivalent in quality to
will not deny a warranty claim solely       Toyota Genuine Parts may impair
because you used a service provider         the effectiveness of the emission
other than a Toyota dealership for          control systems.
maintenance and repairs. However,
                                            If you use replacement parts that have
any failure or noncompliance caused by
                                            maintenance or replacement schedules
improper maintenance or repairs is not
                                            different from those of Toyota Genuine
covered by this warranty.
                                            Parts, you must follow the maintenance
                                            and replacement schedules for the parts
                                            you are using. In addition, you should
                                            ensure that such parts are warranted by
                                            their manufacturers to be equivalent to
                                            Toyota Genuine Parts.

                                                              Your Warranties in Detail   21
FEDERAL EMISSION CONTROL WARRANTY

           IF YOUR VEHICLE FAILS
           AN EMISSIONS TEST                              IF YOU HAVE QUESTIONS
           If your vehicle fails an EPA-approved          If you have questions or concerns about
           emissions test, you may make a claim           your federal emission warranty coverage,
WARRANTY

           under the Emission Performance Warranty.       please refer to “If You Need Assistance”
           To do so, take your vehicle to an authorized   on page 5. In the case of the Emission
           Toyota dealership and present a copy           Performance Warranty, you may also
           of the emissions test report. Also, take       request information from or report
           your maintenance records in case they          complaints to:
           are needed.
                                                          U.S. Environmental Protection Agency
           If your claim qualifies for coverage, the      Vehicle Programs & Compliance Division
           dealership will repair your vehicle within     (6405J)
           30 days (unless a shorter period is            Attn: Warranty Complaints
           required by law). If your claim is denied,     401 M Street SW
           Toyota will notify you in writing of the       Washington, D.C. 20460
           reason within the same period. If we fail
           to do so, we will repair your vehicle free       Vehicles equipped with a California
           of charge. The only exceptions allowed are
                                                            Certified Emission Control System
           when you request or agree to a delay, or
                                                            that are registered and operated in
           when a delay is caused by factors beyond
                                                            California or any state that adopts
           the control of Toyota or the dealership.
                                                            California emission warranty provisions
           For information on how to obtain service         are also covered by the California
           under the Emission Defect Warranty, see          Emission Control Warranty (see page 24).
           page 33, “Obtaining Warranty Service.”           Currently, Connecticut, Delaware,
                                                            Maine, Maryland, Massachusetts,
                                                            New Jersey, New York, Oregon,
                                                            Pennsylvania, Rhode Island, Vermont
                                                            and Washington are the other states to
                                                            which the California Emission Control
                                                            Warranty applies.

           22   Your Warranties in Detail
FEDERAL EMISSION CONTROL WARRANTY

DEALER CERTIFICATE
We (the dealership) want you to know            and use, Toyota will remedy the nonconformity
that at the time your new Toyota vehicle        free of charge under the terms of the Emission

                                                                                                      WARRANTY
is being delivered:                             Performance Warranty.
1)	On the basis of written notification        5)	If the vehicle was used as a company
    furnished by Toyota, we have                    car or demonstrator, check the box and
    knowledge that the vehicle is covered           complete the following:
    by an EPA Certificate of Conformity.
                                                  ❑ The vehicle with which this
2)	We have visually inspected those                 statement is delivered was placed
    emission control devices or portions             into service as a company car or
    thereof that are visible without                 demonstrator prior to delivery. The
    removing or adjusting any components
                                                     Emission Performance Warranty
    or systems, emissions-related or
                                                     period commenced on the date the
    otherwise. On the basis of this
    inspection, there are no apparent                vehicle was first placed into service,
    deficiencies in the installation of              which was:
    emission control devices by Toyota.
    (For purposes of this certificate,
    “emission control devices” is limited
    to devices installed on a vehicle for the     Month                Day                Year
    sole or primary purpose of controlling
    emissions and which were not in
    general use before 1968.)
                                                NOTE: The dealership makes no
3)	We have performed all emission              representation or warranty that the
    control system preparations required        emission control system or any part
    by Toyota prior to the sale of the          thereof is without defect or that the
    vehicle as set forth in Toyota’s current    system will perform properly. The
    pre-delivery service manual.                Emission Performance Warranty referred
                                                to in Paragraph 4 and furnished with the
4)	E xcept as may be provided in
                                                vehicle is solely that of the manufacturer.
    Paragraph 5, if this vehicle fails
    an EPA-approved emissions test              This statement is required by section
    within three months or 4,000 miles          207 of the Clean Air Act (42 U.S.C. 7541)
    (whichever comes first) of delivery         and the EPA regulations issued thereunder.
    to the ultimate purchaser, and the
    vehicle has been maintained and
    used in accordance with the written
    instructions for proper maintenance
                                                                Dealership Name

                                                                   Your Warranties in Detail     23
CALIFORNIA EMISSION CONTROL WARRANTY

                                                           YOUR WARRANTY RIGHTS
                                                           AND OBLIGATIONS
                                                           The California Air Resources Board (CARB)
                Vehicles equipped with a California        and Toyota are pleased to explain the
WARRANTY

                Certified Emission Control System          emission control system warranty for your
                that are registered and operated in        2021 vehicle. In California, new motor
                California or any state that adopts        vehicles must be designed, built and
                California emission warranty provisions    equipped to meet the state’s stringent
                are covered by this warranty. Currently,   anti-smog standards. CARB regulations
                Connecticut, Delaware, Maine,              require that Toyota must warrant the
                Maryland, Massachusetts, New Jersey,       emission control system on your vehicle
                New York, Oregon, Pennsylvania, Rhode      for the time periods indicated on the next
                Island, Vermont and Washington are the     page, provided there has been no abuse,
                other states to which this warranty        neglect or improper maintenance of
                applies. Vehicles covered by this          your vehicle.
                warranty are also covered by the
                Federal Emission Control Warranty          Your emission control system may include
                (see page 18).                             parts such as the fuel injection system,
                                                           ignition system, catalytic converter and
                                                           engine computer. Also included may be
                                                           hoses, belts, connectors and other
                                                           emissions-related assemblies.
                                                           Where a warrantable condition exists,
                                                           Toyota will repair your vehicle at no cost
                                                           to you, including diagnosis, parts and labor.

           24     Your Warranties in Detail
CALIFORNIA EMISSION CONTROL WARRANTY

MANUFACTURER’S                                  OWNER’S WARRANTY
WARRANTY COVERAGE                               RESPONSIBILITIES
1)	For three years or 50,000 miles,            You are responsible for performance of
    whichever occurs first:                     the required maintenance indicated in the

                                                                                                   WARRANTY
                                                Owner’s Manual and this booklet. Toyota
  –	If your vehicle fails a smog-check test,
                                                recommends that you retain all receipts
     all necessary repairs and adjustments
                                                covering maintenance on your vehicle, but
     will be made by Toyota to ensure
                                                Toyota cannot deny warranty coverage
     that your vehicle passes the test.
                                                solely for the lack of receipts or your
     This is your Emission Control System
                                                failure to ensure the performance of all
     PERFORMANCE WARRANTY.
                                                scheduled maintenance.
  –	If an emissions-related part listed on
                                                You are responsible for presenting your
     pages 19–20 is defective, the part will
                                                vehicle to a Toyota dealership as soon as
     be repaired or replaced by Toyota.
                                                a problem exists. The warranty repairs
     This is your SHORT-TERM Emission
                                                should be completed in a reasonable
     Control System DEFECT WARRANTY.
                                                amount of time, not to exceed 30 days.
     Specific components may have
     longer coverage under the terms of         You should also be aware that Toyota
     the Powertrain Warranty.                   may deny you warranty coverage if your
                                                vehicle or a part has failed due to abuse,
2)	For seven years or 70,000 miles,
                                                neglect, improper maintenance or
    whichever occurs first:
                                                unapproved modifications.
  –	If an emissions-related part listed on
                                                If you have any questions regarding your
     pages 26–27 is defective, the part will
                                                warranty rights and responsibilities, you
     be repaired or replaced by Toyota. This
                                                should contact the Toyota Customer
     is your LONG-TERM Emission
                                                Experience Center at (800) 331-4331 or
     Control System DEFECT WARRANTY.
                                                the California Air Resources Board, Mobile
                                                Source Control Division, at 9528 Telstar
                                                Avenue, Suite 4, El Monte, CA 91731,
                                                (800) 242-4450.

                                                                  Your Warranties in Detail   25
CALIFORNIA EMISSION CONTROL WARRANTY

                                                         PARTS LIST:
                                                         LONG-TERM EMISSION
           WHAT IS NOT COVERED                           DEFECT WARRANTY
           These warranty obligations do not apply       The parts listed here are covered for seven
           to failures or noncompliance caused by:       years or 70,000 miles from the vehicle’s
WARRANTY

                                                         in-service date, whichever occurs first.
           • T he use of replacement parts not
              certified in accordance with aftermarket   Air Induction/Exhaust System
              parts certification regulations.           • Cam timing control motor
           • T he use of replacement parts not          • Intake manifold
              equivalent in quality or design to
                                                         • Throttle body
              original equipment parts.
                                                         Catalyst System
           Provisions under the “What Is Not Covered”
           section of the New Vehicle Limited Warranty   • E xhaust front pipe
           also apply to this warranty.                     (including catalytic converter)
                                                         • E xhaust manifold
                                                            (including manifold converter)
                                                         EGR System
                                                         • EGR cooler
                                                         Evaporative Control System
                                                         • Charcoal canister
                                                         • Fuel sub tank
                                                         • Fuel tank

                                                         Fuel Control System
                                                         • E ngine control computer
                                                            (engine control module)
                                                         • Fuel delivery pipe
                                                         • Fuel pressure sensor
                                                         • F uel pump
                                                            (high pressure and low pressure)
                                                         • Injector

           26   Your Warranties in Detail
CALIFORNIA EMISSION CONTROL WARRANTY

                                                                  MAINTENANCE
Hybrid System                                                     You are responsible for performance of
•B
  attery control module                                          the required maintenance indicated in the

                                                                                                                                WARRANTY
 (battery voltage sensor)†                                        Owner’s Manual and this booklet. Toyota
                                                                  will not deny a warranty claim solely
• Brake master cylinder for HV                                    because you do not have records to show
• Hybrid battery†                                                 that you maintained your vehicle. However,
                                                                  any failure or noncompliance caused
•H
  ybrid battery junction block                                   by lack of maintenance is not covered by
 (including system main relay)                                    this warranty.
•H
  ybrid control module (power                                    When maintenance and repairs are
 management control module)†                                      paid for by you, these services may be
• Inverter with converter †                                       performed by you or by any automotive
                                                                  service provider you choose. Toyota
• RR traction motor with transaxle                                will not deny a warranty claim solely
• Transaxle (including motor and generator)                      because you used a service provider
                                                                  other than a Toyota dealership for
• Water pump with motor                                          maintenance and repairs. However,
Ignition System                                                   any failure or noncompliance caused by
                                                                  improper maintenance or repairs is not
• Knock sensor                                                    covered by this warranty.

†
     overed under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the exception of
    C
    the hybrid battery covered for ten years or 150,000 miles, whichever occurs first.

                                                                                         Your Warranties in Detail        27
CALIFORNIA EMISSION CONTROL WARRANTY

                                                      IF YOUR VEHICLE FAILS
           REPLACEMENT PARTS                          A SMOG-CHECK TEST
           To ensure optimum performance and          If your vehicle fails a smog-check test,
           maintain the quality built into your       you may make a claim under the Emission
WARRANTY

           vehicle’s emission control systems,        Performance Warranty. To do so, take your
           Toyota recommends the use of               vehicle to an authorized Toyota dealership
           Toyota Genuine Parts when servicing        and present a copy of the smog-check test
           or repairing the systems.                  report. Also, take your maintenance
                                                      records in case they are needed.
           Warranty coverage is not dependent
           upon the use of any particular brand       If your claim qualifies for coverage, the
           of replacement parts and you may elect     dealership will repair your vehicle within
           to use parts that are not Toyota Genuine   30 days (unless a shorter period is
           Parts for maintenance and repairs.         required by law). If your claim is denied,
           However, use of replacement parts          Toyota will notify you in writing of the
           that are not equivalent in quality to      reason within the same period. If we fail
           Toyota Genuine Parts may impair            to do so, we will repair your vehicle free
           the effectiveness of the emission          of charge. The only exceptions allowed are
           control systems.                           when you request or agree to a delay, or
                                                      when a delay is caused by factors beyond
           If you use replacement parts that have     the control of Toyota or the dealership.
           maintenance or replacement schedules
           different from those of Toyota Genuine     For information on how to obtain service
           Parts, you must follow the maintenance     under the Emission Defect Warranty, see
           and replacement schedules for the parts    page 33, “Obtaining Warranty Service.”
           you are using. In addition, you should
           ensure that such parts are warranted by
           their manufacturers to be equivalent to
           Toyota Genuine Parts.

           28   Your Warranties in Detail
CALIFORNIA EMISSION CONTROL WARRANTY

REPAIR DELAYS                                IF YOU HAVE QUESTIONS
If a Toyota dealership is unable to          If you have questions or concerns
complete repairs on your vehicle within      about your vehicle’s California emission

                                                                                                WARRANTY
30 days, you may have the repairs made       warranty coverage, please follow the steps
under Toyota’s provisions for emergency      described under “If You Need Assistance”
warranty repairs. See page 33 for details.   on page 5. You may also request information
                                             from or report complaints to:
                                             California Air Resources Board
                                             Mobile Source Control Division
                                             9528 Telstar Avenue
                                             Suite 4
                                             El Monte, CA 91731
                                             (800) 242-4450

                                                               Your Warranties in Detail   29
TIRE LIMITED WARRANTY

           OBTAINING
           WARRANTY SERVICE
           All tires supplied as original equipment       Falken Tire Corporation
           on new Toyota vehicles are warranted           8656 Haven Avenue
WARRANTY

           by the individual tire manufacturer only,      Rancho Cucamonga, CA 91730
                                                          (800) 723-2553
           and not Toyota. Coverages by individual        www.falkentire.com
           tire manufacturers may vary.
                                                          Hankook Tire America Corporation
           If you wish to obtain a hard copy of the       1450 Valley Road
           terms of the tire warranty offered by the      Wayne, NJ 07470
                                                          (800) 426-5665
           tire manufacturer, please contact the tire
                                                          www.hankooktire.com
           manufacturer directly, or contact Toyota at:
                                                          Kenda Tire
           Toyota Customer Experience Center              7095 Americana Parkway
           Toyota Motor Sales U.S.A., Inc.                Reynoldsburg, OH 43068
           P.O. Box 259001                                (866) 536-3287
                                                          www.kendatire.com
           Plano, Texas 75025-9001
           Ph: (800) 331-4331                             Maxxis International – USA
                                                          545 Old Peachtree Road
           ORIGINAL EQUIPMENT                             Suwanee, GA 30024
                                                          (800) 462-9947
           TIRE MANUFACTURERS                             www.maxxis.com
           BF Goodrich/Michelin North America             Nitto Tire U.S.A. Inc.
           P.O. Box 19001                                 P.O. Box 6064
           Greenville, SC 29062                           Cypress, CA 90630
           BF Goodrich: (877) 788-8899                    (888) 529-8200
           Michelin: (800) 847-3435                       www.nittotire.com
           www.bfgoodrichtires.com
           www.michelinman.com                            Pirelli Tire LLC
                                                          100 Pirelli Drive
           Bridgestone/Firestone                          Rome, GA 30161
           200 4th Avenue South                           (800) 747-3554
           Nashville, TN 37201                            www.pirelli.com
           Bridgestone: (800) 847-3272
           Firestone: (800) 356-4644                      Toyo Tire U.S.A Corporation
           www.bridgestone.com                            P.O. Box 6052
           www.firestonetire.com                          Cypress, CA 90630
                                                          (800) 442-8696
           Continental Tire of North America              www.toyotires.com
           1800 Continental Boulevard
           Charlotte, NC 28273                            Yokohama Tire Corporation
           (800) 847-3349                                 1 MacArthur Place, Suite 800
           www.continentaltire.com                        Santa Ana, CA 92707
                                                          (800) 722-9888
           Dunlop Tires/Goodyear Tire                     www.yokohamatire.com
           and Rubber Co.
           1144 East Market Street
           Akron, OH 44316
           (800) 321-2136
           www.dunloptires.com
           www.goodyear.com

           30   Your Warranties in Detail
OPERATION AND MAINTENANCE

GENERAL INFORMATION                          WHERE TO GO
You are responsible for ensuring that        FOR MAINTENANCE
your Toyota is operated and maintained
                                             You may have maintenance performed
according to the instructions in the
                                             on your vehicle by any qualified person

                                                                                                WARRANTY
Owner’s Manual and this booklet.
                                             or facility. However, Toyota recommends
You should keep detailed records of          having maintenance performed by an
vehicle maintenance, since under some        authorized Toyota dealership.
circumstances they may be required for
                                             Toyota dealership technicians are specially
warranty coverage. These records should
                                             trained to maintain and repair Toyota
include date of service, mileage at time
                                             vehicles. They stay current on the latest
of service and a description of service
                                             service information through Toyota
performed and/or parts installed. For
                                             technical bulletins, service publications
your convenience, a maintenance log is
                                             and training courses. Many are also
included in this booklet. If you sell your
                                             certified through the Toyota Certification
vehicle, you should give your maintenance
                                             Program, which involves a series of
records to the new owner.
                                             rigorous written examinations. Feel free
Toyota will not deny a warranty claim        to ask any Toyota dealership to show you
solely because you do not have records       their technicians’ credentials.
to show that you maintained your vehicle.
                                             You can be confident you’re getting the
However, damage or failure caused by
                                             best possible service for your vehicle
lack of proper maintenance is not
                                             when you take it to a Toyota dealership.
covered under warranty.

                                                                  Your Responsibilities    31
OPERATION AND MAINTENANCE

           REPLACEMENT PARTS
           Warranty coverage is not dependent            Toyota Genuine Parts are covered by their
           upon the use of any particular brand          own warranty (see your dealer for details)
WARRANTY

           of replacement parts. However, Toyota         or the remainder of any applicable New
           recommends using only Toyota Genuine          Vehicle Limited Warranty, whichever is
           Parts when you need to replace a part         longer. Parts that are not Toyota Genuine
           on your vehicle. Like all Toyota products,    Parts, or any damage or failures resulting
           Toyota Genuine Parts are built to the         from their use, are not covered by any
           highest standards of quality, durability      Toyota warranty.
           and performance. They are also designed
           to fit your vehicle’s exact specifications.
           Your Toyota dealership maintains an
           extensive inventory of Toyota Genuine
           Parts to meet your vehicle service needs.
           And because it is linked electronically to
           Toyota’s Parts Distribution Centers, the
           dealership has quick access to any parts
           it may not have in stock.

           32    Your Responsibilities
OBTAINING WARRANTY SERVICE

BY GEOGRAPHIC REGION                              EMERGENCY REPAIRS
In the United States, U.S.                        If your vehicle is inoperable or unsafe to
Territories, Canada and Mexico                    drive and there is no Toyota dealership

                                                                                                     WARRANTY
                                                  reasonably available to make repairs, you
To obtain warranty service in the United
                                                  may perform the repairs yourself or have
States, U.S. territories, Canada or Mexico,
                                                  them performed by another automotive
take your vehicle to an authorized Toyota
                                                  service provider. Toyota will reimburse you
dealership. If your vehicle cannot be
                                                  for any of the repairs that are covered by
driven, contact your nearest Toyota
                                                  warranty. To receive reimbursement,
dealership for towing assistance. You do
                                                  present to an authorized Toyota dealership
not have to pay for towing to the nearest
                                                  your paid repair invoices and any parts
Toyota dealership if your vehicle is inoperable
                                                  that were removed from the vehicle. You
due to failure of a warranted part.
                                                  will be reimbursed for warranted parts at
Outside the United States, U.S.                   the manufacturer’s suggested retail price
Territories, Canada and Mexico                    and warranted labor at a geographically
                                                  appropriate hourly rate multiplied by
If you are using your vehicle outside the
                                                  Toyota’s recommended time allowance
United States, U.S. territories, Canada and
                                                  for the repair.
Mexico and need warranty service, contact
a local Toyota dealership. Please note,           If your vehicle requires emergency repair,
however, that your vehicle may not be             Toyota assumes no liability for subsequent
repaired free of charge because the local         failures caused by improper repairs or the
Toyota distributor may have no obligation         use of parts that are not Toyota Genuine
to provide warranty service for your              Parts unless you have the vehicle properly
vehicle, and/or your vehicle may not              repaired in a timely manner. To ensure that
comply with local regulatory or                   warranty coverage remains intact, have
environmental requirements.                       your vehicle inspected by an authorized
                                                  Toyota dealership as soon as possible
                                                  after an emergency repair.

                                                                       Your Responsibilities    33
THE IMPORTANCE OF SCHEDULED MAINTENANCE

              R
                      egular maintenance is essential       In addition to scheduled maintenance,
                      to obtaining the highest level of     your vehicle requires ongoing general
                      performance, safety and reliability   maintenance such as fluid checks and
              from your Toyota. It can also increase        visual inspections. These procedures are
              your vehicle’s resale value. The following    explained in the “Maintenance and Care”
              pages are designed to help you make sure      section of the Owner’s Manual. Be sure
              your vehicle receives proper and timely       to perform these procedures regularly to
              maintenance. Along with other important       ensure the most trouble-free operation of
              information related to vehicle service,       your vehicle.
              you’ll find factory-recommended
                                                            With proper maintenance and care, your
              maintenance guidelines and a log in
                                                            vehicle will last longer and deliver more
              which to document your vehicle’s
                                                            dependable, economical performance.
              maintenance history.
                                                            Follow this booklet’s recommendations
                                                            and you’ll enjoy maximum reliability and
                                                            peace of mind from your Toyota for many
                                                            years to come.
MAINTENANCE

              34   Maintenance Log
MAINTAINING YOUR WARRANTY

IMPORTANT MAINTENANCE
INFORMATION
It is especially important to both            Maintenance Providers
routinely check your vehicle’s engine         Maintenance and repair services may be
oil level (once a month) and regularly        performed by you or by any automotive
replace the engine oil and oil filter         service provider you choose. Toyota will
(see the Maintenance Log section of           not deny a warranty claim solely because
this booklet to determine how often           you used a service provider other than a
you should change your vehicle’s oil          Toyota dealership for maintenance and
and filter). Failure to do so can cause       repairs. However, damage or failure
oil starvation and/or oil gelling, which      caused by improper maintenance or
can result in severe damage to your           repairs is not covered under warranty.
vehicle and require costly repairs that
are not covered by the New Vehicle            Dealer-Recommended
Limited Warranty.                             Maintenance
Maintenance Records                           Your dealer may recommend more
                                              frequent maintenance intervals or more
Maintaining your vehicle according to
                                              maintenance services than those listed in
the recommendations in this booklet is
                                              the scheduled maintenance log. These
required to ensure that your warranty
                                              additional services are not required to
coverage remains intact. You should keep
                                              maintain your warranty coverage. Ask
detailed records of vehicle maintenance,
                                              your dealer to explain any recommended
including date of service, mileage at time
                                              maintenance not included in the scheduled
of service and a description of service
                                              maintenance log.
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If      For a complete description of Toyota
you sell your vehicle, be sure to give your     warranty coverages, see the Warranty
maintenance records to the new owner.           Information portion of this booklet.
Toyota will not deny a warranty claim
                                                                                               MAINTENANCE

solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance is not covered
under warranty.

                                                                     Maintenance Log      35
USING THE MAINTENANCE LOG CHARTS

              R
                    egular maintenance is essential              • If at six months you have driven less
                    to obtaining the highest level of               than 5,000 miles, you should obtain
                    performance, safety and reliability             maintenance at six months — don’t
              from your Toyota. It can also increase                wait until 5,000 miles.
              your vehicle’s resale value. This
              booklet presents Toyota’s maintenance              Be sure to keep an eye on your mileage
              recommendations in convenient checklists,          so that you obtain maintenance when
              so you can easily see what type of                 recommended. If you are a low-mileage
              maintenance your vehicle needs and                 driver, mark your calendar to remind
              document that the work was performed.              yourself to obtain maintenance every
                                                                 six months.
              To ensure that your vehicle receives
              first-quality service and parts, Toyota            Documenting Your Investment
              recommends having maintenance                      To help you verify that you’ve invested in
              performed by an authorized Toyota                  proper maintenance, each maintenance
              dealership. Toyota dealership technicians          checklist includes space for your Toyota
              are experts on Toyota vehicles, and they           dealership to certify that you obtained
              use Toyota Genuine Parts designed to               Genuine Toyota Service for your vehicle.
              your vehicle’s exact specifications. When          The dealership may mark the dealer
              you go to a Toyota dealership, you can be          service verification area with the following
              confident that they will use Toyota Genuine        stamp (which may be customized with the
              Parts and have Toyota-trained technicians.         dealership’s name):
              Miles or Months?
              Toyota recommends obtaining scheduled
              maintenance for your vehicle every
              5,000 miles or six months, whichever
              comes first.
              For example:
MAINTENANCE

              • If you drive 5,000 miles in less than six
                 months, you should obtain maintenance
                 at 5,000 miles — don’t wait until six months.

              36   Maintenance Log
USING THE MAINTENANCE LOG CHARTS

Special Operating Conditions                  SuperChrome and
In addition to standard maintenance items,    Alloy Wheel Care
the maintenance log indicates services that   If you purchased Genuine Toyota Accessory
should be performed on vehicles that are      SuperChrome or Aluminum Alloy Wheels,
driven under especially demanding             follow these cleaning guidelines to maintain
conditions. These “special operating          the appearance of your wheels:
conditions” and their required maintenance
items are clearly indicated in each chart.    • If wheels are hot, wait for them to
                                                 cool before washing.

  NOTE:                                       •U
                                                se a soft sponge or cotton cloth to
  You should perform these additional          apply the same mild car-wash soap as
  maintenance services only if the             used for the vehicle body. Quickly rinse
  majority of your driving is done under       off with water. Use a soft cloth to apply
  the special operating conditions             the same car wax as used for the
  indicated. If you only occasionally          vehicle body.
  drive under these circumstances, it         •D
                                                O NOT USE: Any kind of chemical-
  is not necessary to perform the              based cleaners, alcohol, solvents,
  additional services.                         gasoline, steam cleaners, scouring
                                               pads, wire brushes or coarse abrasives
                                               to clean your wheels.
Engine Oil Selection
Please refer to your Owner’s Manual for the
specific oil viscosity rating recommended
for your vehicle/engine type.

Additional Maintenance
In addition to scheduled maintenance,
your Toyota requires ongoing general
maintenance, such as fluid checks and
                                                                                                  MAINTENANCE

visual inspections. These procedures are
explained in the “Maintenance and Care”
section of the Owner’s Manual. Be sure
to perform these procedures regularly to
ensure the most trouble-free operation
of your vehicle.

                                                                        Maintenance Log      37
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