Welcome to Simplyhealth - HEALTH CASH PLANS

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Welcome
       to Simplyhealth

                           ALTH CASH PLANS
                         HE

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We wish you the very best of health and
         by choosing a cash plan from Simplyhealth
                                                             Contents
         it’s clear that you do too.                         Introduction                       4
                                                             Your table of cover                6
         This booklet sets out the benefits available
         to you and what you can claim. In a separate        Your benefits in more detail       7
         booklet accompanying this one you will also         Claiming couldn’t be simpler       14
         find the terms and conditions which outline
         exactly what is and isn’t covered.                  How to fill out your claim form    16

                                                             Your questions answered            18
         At Simplyhealth, we’re committed to helping you
         feel better every day. So if you have any queries
         or questions we’d like you to bother us.

         Customer Services

         0800 980 7890
         www.simplyhealth.co.uk

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Simply covered                                                                      Our commitment to you
         You can now claim up to 100% immediately on dentist and optician bills as           Simplyhealth is here to make life easier for you. It’s why we pay claims directly
         well as up to 75% towards the cost of physiotherapy, osteopathy, chiropractic       to you usually within a few days. It’s why all Simplyhealth customer documents
         treatment, acupuncture, homeopathy, chiropody/podiatry1 and consultations,          will be sent within five days and it’s why we have real people on the other end
         all up to an annual limit.                                                          of the line – no answer phones or automated calls. We provide all services from
                                                                                             within the UK.
         For example, if you are on the £16.25 per month option, you can claim up to
         £115 money back towards your dental bills every year. So if a dental bill comes
         to £50 we’ll refund you the total bill, leaving you £65 to use towards other
         dental fees.                                                                        Simply flexible
         If you are an in-patient or a day case on the NHS or being treated privately,       The following table shows your annual entitlement for each benefit under each
         we can help cover the cost of everyday bills too.                                   payment option. Please refer to the column which represents your selected
         1
          Please note that chiropody/podiatry, hospitalisation and the new child payment     monthly payment to see how much you can claim.
         are not covered under level 1.
                                                                                             If you’d like to increase your cover, just call us on 0800 980 7890.
                                                                                             There are a few things you should be aware of before you increase your
         We can be bothered                                                                  payment option. Please see section 4 of the terms and conditions for more
                                                                                             information.
         Your membership benefits include access to health and wellbeing advice as
         well as telephone counselling. If you’re feeling stressed or would like advice on
         health or lifestyle issues, call our 24 hour free advice helpline at any time on
         0800 975 3345 and talk to one of our trained professionals.

         Simply claim
         We take the bother out of claiming so you can start right away (with the
         exception of new child payment and pre-existing conditions under the
         hospital benefit).
         • Ask for a receipt when you pay for your treatment
         • Send us your completed claim form (enclosing your receipt)
            within six months of treatment
         • Receive money back from Simplyhealth
         To make life easier for you, we even pay the funds directly into your bank.

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Your table of cover                                                                                                                               Your benefits in more detail
                                                                                                                                                           Here is an easy guide to all the benefits your Simply Cash Plan offers. Please
             Your table of cover                                                               Level 1          Level 2         Level 3         Level 4
                                                                                                                                                           remember that Simplyhealth will only pay for treatment by registered health care
             Monthly premium for you                                                            £10.85          £16.25          £21.70           £32.50

                                                                              Payback
                                                                                                                                                           professionals that we recognise, where applicable. For more information about
             Monthly premium for you and your partner                                           £21.70          £32.50          £43.40           £65.00
                                                                               level                                                                       exactly what is and isn’t covered, please refer to section 2 of the terms and
             Monthly premium for up to four of your children under
                                                                                                 Free            Free            Free             Free
             the age of 18 who live with you                                                                                                               conditions.
                                                                                                             Annual limit for each person
             Dental
             Includes check-ups, hygienist’s fees, fillings, dentures,        100%
                                                                                                £90             £115            £140             £190
                                                                                                                                                           Acupuncture
             crowns and bridges
             Optical                                                                                                                                       Acupuncture can be particularly helpful in treating arthritic and rheumatoid
             Includes sight tests and fitting fees, prescription glasses,     100%              £90             £115            £140             £190
             sunglasses and contact lenses                                                                                                                 pain in joints, chronic muscle strains and sports injuries. It can also help relieve
             Physiotherapy, osteopathy, chiropractic,                                                                                                      headaches, period pains, allergic symptoms and insomnia. Simplyhealth will
             acupuncture and homeopathy
                                                                               75%              £50             £100            £150             £200      pay up to 75% of your acupuncture bills up to your annual entitlement.
             Treatment carried out by a qualified practitioner that we
             recognise
             Chiropody / podiatry                                                                                                                          There is currently no government legislation in the UK covering acupuncture.
                                                                               75%                 -             £50            £100             £150
             Treatment for your feet carried out by a qualified
             practitioner that we recognise
                                                                                                                                                           This means that anyone can provide acupuncture treatment without any
             Diagnostic consultation cover                                                                                                                 professional acupuncture training. Until the introduction of compulsory
                                                                               75%             £150             £200            £300             £400
             Diagnostic consultations with a specialist, including allergy
             testing and blood tests
                                                                                                                                                           registration for this profession, Simplyhealth will continue to pay claims for
             Hospital benefit                                                                                                                               treatment from professionals who provide acupuncture treatment.
             Cash amount for each day or night to help towards                20 days/
             everyday expenses if you need to stay in hospital,              nights max            -             £10             £15              £20      For more information or to find your nearest acupuncturist contact
             including day-case, in-patient and parental stay. Pre-           per year
             existing conditions are excluded for the first 12 months                                                                                      the following:
             New child payment (12 month qualifying period)
             Single payment for each child that you or your partner give      Per child            -            £100            £200             £300      The British Acupuncture Council
             birth to or adopt
                                                                                                                                                           Tel: 020 8735 0400, www.acupuncture.org.uk
             Free helpline Your plan gives you access to a free confidential helpline to advise you on health and lifestyle issues, as well as an over
             the phone counselling service. This service is available 24 hours a day, 7 days a week and can be accessed by calling 0800 975 3345.
             European Cover You’ll receive these benefits for stays up to and including 28 days, on business or pleasure, wherever you are in the          The Acupuncture Association of Chartered Physiotherapists
             EEA and Switzerland.
                                                                                                                                                           Tel: 01733 390007, www.aacp.uk.com
             The joining age for this policy is from 18 years old up to 69. If you or anyone on the policy are aged 70 or over you will not be able to
             increase the level of cover.
             Premiums include Insurance Premium Tax.
                                                                                                                                                           The British Medical Acupuncture Society
                                                For full details of the plan please refer to the Policy Document.
                                                                                                                                                           Tel: 01606 786782, www.medical-acupuncture.co.uk
                                                                                                                                     dCashPlan-post-0412

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Chiropody/Podiatry                                                                 Dental
         Chiropody/podiatry deals with the care of the feet. Simplyhealth will pay up       We all know how hard it is to find a dentist on the NHS these days, so there’s
         to 75% of your chiropody/podiatry bills up to your annual entitlement. Please      no need to suffer with toothache or put off going to the dentist because of
         note that chiropody/podiatry treatment is not covered under payment level 1.       the cost. Simplyhealth pays up to 100% of your dental bills up to your yearly
         The chiropodist or podiatrist must be qualified and registered with the Health     entitlement, whether you are treated privately or on the NHS. This includes
         Professions Council.                                                               regular check-ups as well as treatment such as fillings.
         For more information please contact the following:                                 To find your nearest dentist visit www.nhs.uk/servicedirectories
         The Health Professions Council                                                     NHS Direct
         Tel: 020 7582 0866,                                                                Tel: 0845 4647 (England & Wales),
         www.hpc-uk.org                                                                     Tel: 08454 242424 (Scotland)
                                                                                            www.nhsdirect.nhs.uk
         Chiropractic                                                                       British Dental Health Foundation
         By manipulating and adjusting the vertebrae of the backbone a therapist can        Tel: 01788 546365 / 0845 063 1188
         correct malfunctioning nerves and muscles throughout the body. You can claim       www.dentalhealth.org
         up to 75% money back for chiropractic treatment with a chiropractor who is
                                                                                            British Dental Association
         registered with The General Chiropractic Council, up to your annual limit.
                                                                                            www.bda-findadentist.org.uk
         For more information or to find your nearest registered chiropractor contact the
         following:                                                                         Diagnostic consultation cover
         The General Chiropractic Council                                                   If you are unwell and need to find out what’s wrong, this benefit helps you to
         Tel: 020 7713 5155,                                                                see a private consultant fast, without the long, uncomfortable wait. Simplyhealth
         www.gcc-uk.org                                                                     enables you to claim up to 75% towards a diagnostic consultation up to an
                                                                                            annual limit.
                                                                                            If you think something’s wrong, your GP will be able to refer you to the
                                                                                            appropriate consultant.
                                                                                            To find your nearest GP visit www.nhs.uk/servicedirectories
                                                                                            NHS Direct
                                                                                            Tel: 0845 4647 (England & Wales),
                                                                                            Tel: 08454 242424 (Scotland)
                                                                                            www.nhsdirect.nhs.uk

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European Cover                                                                    Hospital Cover
         Simplyhealth cover applies anywhere in the European Economic Area including       If you need to go into hospital either as an in-patient or a day case, whether
         Switzerland. Any trip up to and including 28 days in duration is covered, be it   you are treated privately or by the NHS, Simplyhealth will pay you money for a
         business or pleasure. Please refer to section 5.21 of the terms and conditions    maximum of 20 days/nights in a claiming year. This could help cover the cost of
         for more details.                                                                 everyday bills. Please note pre-existing conditions are not covered for the first
                                                                                           12 months of your cover.
         Homeopathy                                                                        Simply refer to the benefit table to see how much you can claim. Please note
         Homeopathy works by using extremely small quantities of drugs that create         that hospitalisation is not covered under payment level 1.
         the symptoms for which the patient is being treated, in order to build up the
         immune system. You can claim up to 75% of your homeopathic bills, up to your      New child payment
         yearly entitlement.
                                                                                           When you have a child we’ll say ‘congratulations’ with a cash sum, as long as
         There is currently no government legislation in the UK covering homeopathy.       you’ve been with us for at least 12 months! New child payment is not covered
         This means that anyone can provide Homeopathic treatment without any              under payment level 1.
         professional training. Until the introduction of compulsory registration for
         this profession, Simplyhealth will continue to pay claims for treatment from      Optical
         professionals who provide homeopathic treatment.
                                                                                           Whether working with computers or driving a car, everyone should still get their
         For more information or to find your nearest homeopath contact                    eyes tested regularly. Simplyhealth will give up to 100% money back towards
         the following:                                                                    your optician bills, including sight tests, new glasses or contact lenses, up to
                                                                                           your annual entitlement.
         The Society of Homeopaths
         Tel: 0845 450 6611,                                                               To find your nearest optician visit www.nhs.uk/servicedirectories
         www.homeopathy-soh.org
                                                                                           NHS Direct
         The Homeopathic Medical Association                                               Tel: 0845 4647 (England & Wales),
         Tel: 01474 560336,                                                                Tel: 08454 242424 (Scotland)
         www.the-hma.org                                                                   www.nhsdirect.nhs.uk
         Alliance of Registered Homeopaths
         Tel: 01825 714506,
         www.a-r-h.org

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Osteopathy                                                                      Physiotherapy
         This treatment provides relief for many disorders of the bones and joints,      If you have a strenuous job, suffer from backache or are a sports enthusiast,
         especially back pain. Treatment includes palpation, manipulation and massage.   you’ll appreciate this benefit. Physiotherapy uses physical methods to promote
         With Simplyhealth you can claim up to 75% towards osteopathy with an            healing. The therapist may use a combination of light, infrared and ultraviolet
         osteopath who is registered with The General Osteopathic Council up to an       rays, heat and electric current. You can claim up to 75% of your physiotherapy
         annual limit.                                                                   bills up to your yearly entitlement. The physiotherapist must be qualified and
                                                                                         registered with the Health Professions Council.
         For more information or to find your nearest registered osteopath contact the
         following:                                                                      For more information or to find your nearest physiotherapist contact
                                                                                         the following:
         The General Osteopathic Council
         Tel: 020 7357 6655,                                                             The Health Professions Council
         www.osteopathy.org.uk                                                           Tel: 020 7582 0866,
                                                                                         www.hpc-uk.org

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Claiming couldn’t be simpler                                                           Hospital claims
                                                                                                • Turn to the ‘Hospital claims’ section on the back of the claim form
         There are three types of claim:
                                                                                                • Fill in the ‘Patient’s details’ yourself
         Claims with receipts                                                                   • A
                                                                                                   sk a hospital representative to complete the ‘Admission details’ section or
                                                                                                  send your discharge letter from the hospital
         • Pay
             your bill – to the physiotherapist, dentist etc. as normal. Simplyhealth will
           only pay claims for treatment provided by registered healthcare professionals        • Sign and date the ‘Declaration’ on the front of the form
         • Keep your receipt – see the receipt requirements below                              • Send your claim form back to Simplyhealth in the reply envelope provided
                                                                                                   within six months of discharge
         • Fill in the ‘Claims with receipts’ section of the claim form, following the guide
            on the following pages. Don’t forget to sign and date the ‘Declaration’ section     Pre-existing conditions are not covered for the first 12 months.
         • You can make four claims per form, if you need more claim forms
            or need assistance, please call Simplyhealth Customer Services
                                                                                                New child claims
            on 0800 980 7890                                                                    • Fill in the ‘New child payment’ section on the back of the claim form
         • Send your claim form and receipt back to Simplyhealth in the reply envelope         • If you stayed in hospital for over 14 nights following the birth of your baby,
            provided within six months of treatment                                                please also complete the ‘Hospital claims’ section as instructed above
                                                                                                • Sign and date the ‘Declaration’ on the front of the form
         Receipt requirements
                                                                                                • S
                                                                                                   end your claim form and your child’s birth certificate to Simplyhealth in the
         A completed claim form is required together with a receipt confirming payment.
                                                                                                  reply envelope provided within six months of giving birth
         The receipt must show:
                                                                                                There is a 12 month qualifying period for new child payment.
         • The full name, address and telephone number of the practice
         • The patient’s full name and address
         • A description of the treatment given, including dates and amounts settled by
            the patient
         Simplyhealth does not accept receipts which have been altered, nor do we
         accept invoices, credit card receipts or photocopies of any accounts. (Please
         note receipts cannot be returned.)

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How to fill out your claim form
          The front – for healthcare claims with a receipt                                                                                                                                               The back – for hospital claims
          We’ve already included a claim form in this welcome pack. When making a                                                                                                                        The reverse of the form is for hospital and new child payment claims only.
          claim, please complete your form in blue or black ink, and remember to enclose                                                                                                                 Please remember to sign and date the declaration on the front of the form.
          the original receipt for your treatment.

                        78725_1 SHCFV1:72053 ALL CFPV10 1007 13/08/2009 13:42 Page 1                                                                                                                For a new child        78725_1 SHCFV1:72053 ALL CFPV10 1007 13/08/2009 13:42 Page 2
                                                                                                                                                                                                    payment, fill in
                                                                                                                                                                                                    this section,
                                        704 A / 0                                   Claim Form                                                                                                      enclose your
                                                                                                                                                                                                    child’s birth
                                                                                                                                                                                                                                                          Please note that you may only claim for cover that is specified in the
                                                                                                                                                                                                                                                                             Policy Document of your Plan
                                                                                                                                                                                                    certificate, then             New-child payment
   If we’ve got your                                                                                                                                                                                sign and date the
                            Policy no. 123456789                                                                                                                                                                                  For New-child payment just complete below and enclose each child’s birth certificate/adoption papers, then simply sign the declaration overleaf.                                                 New child
   details wrong,                                                                                                                                                                                   declaration                   If a hospital stay of more than 14 nights was needed, also ask a hospital representative to complete the ‘Hospital claims’ section below.
                                                                                                                                                                                                                                                                                                                                                                                                                                   payment only
   please correct
                                                                                                                                                                                                                              I wish to claim for New-child payment (4)                                                          Number of birth certificates/adoption papers enclosed
   them in this box             Mr & Mrs Sample
                                Sample address                                                                                                                                                      For all hospital              Hospital claims
                                Sample Road                                                                                   Customer Services
                                                                                                                                                                                                    claims, fill in your
                                                                                                                             Hambleden House                                                                                     To assist the hospital in completing this form, please complete the ‘Patient’s details’ yourself, then ask the hospital representative to complete
                                Sample Town                                                                                                                                                         details, then sign            the ‘Admission details’ where appropriate.
                                                                                                                              Waterloo Court
                                Postcode                                                                                      Andover                                                               and date the                  Patient’s details
                                                                                                                              Hampshire
                                                                                                                              SP10 1LQ                                                              declaration
                           Please provide your current contact details below                                                                                                                                                  First name                                                                                                                Personal code (see front of form)
                                                                                                                             Minicom service: 0800 0725840
                           E mail:                                                                                           (For hearing or speech impaired members only)                                                    Surname                                                                                                                   Date of birth           D     D    M     M     Y     Y
                                                                                                                             Opening hours: 8  am to 9pm weekdays9am to
                           Tel No:                                                                                                            5pm weekends
                                                                                                                                                                                                                                  Admission details
   Each person
   covered under              Your personal details                                                                                                                                                                               I certify that the above patient was admitted to this establishment for the period and reason shown below:

   your plan                  The codes shown below are for use when completing your claim form. If you need any help with your claim or any of your personal information
                                                                                                                                                                                                                              Your establishment (4)          Hospital                                                                         Establishment stamp and details of representative

   has their own              shown is incorrect, just call us free on the number above.
                                                                                                                                                                                                                                                              Convalescent Home
   personal code           PERSONAL PERSON COVERED
                             CODE
                                                                                DATE OF BIRTH   TREATMENT TREATMENT DESCRIPTION
                                                                                                   CODE
                                                                                                                                   TREATMENT TREATMENT DESCRIPTION
                                                                                                                                      CODE
                                                                                                                                                                                                                                                              Nursing Home
                             100 Mrs Sample     03/10/1959                                           045    Optical                   085 Chiropody/Podiatry
   Each benefit has          201 Mr Sample      05/06/1961                                           052    Dental                                                             Your details                                   Duration of admission           As a day case:         admitted on         D   D   M    M      Y     Y

   its own benefit           302 Charlie Sample 11/10/2000                                           080    Physiotherapy
                                                                                                                                                                                                                                                              As an in-patient:      admitted on         D   D   M    M      Y     Y
                             				                                                                    081    Chiropractic
   code
                             				                                                                    082    Osteopathy                                                                                                                                                             discharged on         D   D   M    M      Y     Y
                             				                                                                    083    Acupuncture                                                                                                                                                                                                                                                                                                            Hospital claims
                                                                                                                                                                                                                                                                               number of nights
                                                                                                                                                                                                                                                                               (Excluding home visits)
   For all claims,
   except hospital or                                                                                                                                                                               The relevant
                              Claiming details (See overleaf for claims not listed above)                                                                                                           hospital
                                                                                                                                                                                                                              Reason for admission (4)        Care for the elderly

   new child payment,
   please
                              Please complete a separate line below for each treatment, selecting the PERSONAL CODE and the TREATMENT CODE from the above lists.                                    authorities                                               Mental/Psychiatric
                              Then enter the treatment date and if applicable the amount paid from your receipt. Please use black or blue ink and complete the form in
   enter the personal         BLOCK CAPITALS and always submit your claim within 6 months of treatment.                                                                                             must complete                                                                                                                       Signature:
                                                                                                                                                                                                                                                              Ante/Post natal
   code and the                                                                                                                                                                                     this section                                                                                                                        Position:
                                       PERSONAL CODE           TREATMENT CODE                       TREATMENT DATE                      FULL AMOUNT PAID
   treatment code           EXAMPLE       1    0      0           0    8   0             0      9       0   1        0   8                   5   0    .   9    5     EXAMPLE                                                                                  Other                                                                     Date:

                             (The example above shows a claim for physiotherapy for the person coded 100 who received treatment on 9th January 2008 and paid £50.95)           All claims (except                             Please always confirm nature of condition/procedure below
                                                                                                                                                                               hospital or new
   Enter the                                                                             D      D       M M          Y   Y                            .                        child payment)
   treatment date                                                                        D      D       M M          Y   Y                            .
   and the full                                                                                                                                                                                                               If a parent stayed with a child

   amount paid                                                                           D      D       M M          Y   Y                            .
                                                                                                                                                                                                                              Parent’s first name                                                                                                       Personal code (see front of form)
                                                                                         D      D       M M          Y   Y                            .
                                                                                                                                                                                                                              Parent’s surname
                                                      Please enclose your original receipts in the envelope provided (do not staple them to the claim form).
                                                         Please note that receipts will not be returned, only scanned images are retained on our records.

                              Declaration                                                                                                                                                                                     Stayed from             D     D     M      M     Y     Y     to     D      D   M   M    Y     Y                                             Number of nights

   For all claims,            I consent to Simplyhealth seeking medical information in respect of this application and any subsequent claim under this membership, from any
   the policy holder          relevant doctor, professional or hospital representative. I consent to Simplyhealth processing sensitive information about me (and anyone
                                                                                                                                                                                                                              Simplyhealth Data Protection Notice: We will keep information about you confidential and as the data controller we will store and process your data in accordance with the Data Protection
                              covered under my policy) including health information. I understand that any charges levied for completing this form are my responsibility and
   must sign and              are not refundable by Simplyhealth. I declare that the information given is to the best of my knowledge and belief, true and complete. I         Your signature
                                                                                                                                                                                                                              Act 1998. However, we may give information about you and how you use our products to fraud prevention agencies, regulatory bodies or other specified groups as set out in our Terms and
                                                                                                                                                                                                                              Conditions.
   date here                  understand that any false statements may disqualify me from membership and/or reimbursement of any claim.                                                                                       Simplyhealth is a trading name of Simplyhealth Access, registered and incorporated in England and Wales, No. 183035. Registered office: Hambleden House, Waterloo Court, Andover,
                                                                                                                                                                                                                              Hampshire SP10 1LQ. Authorised and regulated by the Financial Services Authority. Your calls may be recorded and monitored for training and quality assurance purposes.
                              Customer’s signature:                                                      Date:
                                                                                                                                                                                                                                                                                                                                                                                                                    SHCFV1 09/09

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Your questions answered                                                             When will I receive money back from my claim?
                                                                                             We normally settle claims within a few days.
         When can I claim?                                                                   What if you’ve printed my details incorrectly on my claim form?
         You can claim immediately. Simply use the claim form provided or request            If any of your pre-printed details on the form are incorrect, please update them
         another form by calling us on 0800 980 7890. The only exceptions are the new        clearly in blue or black pen before sending the form back to us.
         child payment which has a 12 month qualifying period and hospital cover which
         excludes pre-existing conditions for the first 12 months. Please refer to section   What happens if my personal details change?
         2 of the terms and conditions.                                                      So that your cover remains appropriate for your needs, it is important that
                                                                                             you review it regularly and let us know about any significant changes to your
         When do my annual benefits start and end?
                                                                                             healthcare requirements.
         Your annual benefits commence from your policy start date and begin again on
         the same day every year. Please refer to your enclosed Summary of Cover to          Where can I get more information or additional help when making a claim?
         find your claiming year details.                                                    If you have any queries, please call Simplyhealth Customer Services on
                                                                                             0800 980 7890 who will be pleased to help you.
         What is the duration of my cover?
         The cover under your plan is monthly and runs from month to month until it is       What do I do if I have changed my mind?
         cancelled or otherwise comes to an end.                                             You have 14 days from receipt of your welcome pack in which to change your
                                                                                             mind and receive a full refund from Simplyhealth, provided no claims have been
         Are existing conditions covered?
                                                                                             made. Simply call Customer Services on 0800 980 7890. After this period our
         The great thing about Simplyhealth is that you can start claiming straight          standard cancellation rights apply – please refer to section 8 of the terms and
         away, even if you already have a problem that needs treatment when you join.        conditions for full details.
         However, hospital cover excludes pre-existing conditions for the first 12 months.
         Once you have been with us for 12 months then you can claim for these               How do I make a complaint?
         pre-existing conditions.                                                            At Simplyhealth we aim to provide you with the very highest levels of customer
                                                                                             service and care at all times. In order to maintain this service standard, we
         Does cover continue when I reach 69?
                                                                                             encourage feedback from our customers and have put in place a procedure
         Yes, cover doesn’t cease when you reach a certain age. You can keep your            that you can use to raise any concern or complaint that you may have. In the
         policy for as long as you wish, however, you cannot increase your cover after       first instance you should write to: Customer Services, Simplyhealth, Hambleden
         your 70th birthday. There are some circumstances where cover will end. Please       House, Andover, Hampshire SP10 1LQ or contact customer services direct
         refer to section 8 of your terms and conditions for full details.                   on 0800 980 7890.
         How are my claims paid?                                                             If you are not satisfied with our response, or we have not replied within eight
         To make life easier for you, Simplyhealth provides a service which pays your        weeks, you have the right to refer your complaint to: Financial Ombudsman
         money directly into your bank account via direct credit, sending                    Service.
         you confirmation in the post. You will need to provide us with your                 Please refer to section 9 of the terms and conditions for full details.
         bank account details if you haven’t done so already.

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About us and our insurance services
                               Simplyhealth is a trading name of Simplyhealth Access which is authorised and
                               regulated by the Financial Services Authority (FSA). Our FSA register number is
                               202183. You can check this on the FSA’s Register by visiting the FSA website at
                               www.fsa.gov.uk/register or by telephoning the FSA directly on 0845 606 1234.
                               We can only provide you with information on our own products and you will not
                               receive any advice or a personal recommendation from us for our health plans.
                               We may ask you some questions to narrow down the product option on which
                               we provide you with information, but you will then need to make your own
                               choice about how to proceed.

                                                               If you have any questions please call us on

                                                              0800 980 7890            from landlines

                                                              0370 908 3481
                                                                                       from mobiles1
                                                          8am to 8pm Monday to Friday, 9am to 5pm Saturday

                                                                          or visit www.simplyhealth.co.uk
  1203089-dCashPlan-WB-03/12

                               ¹Some mobile networks charge for calls to 0800 numbers. Our 0370 number is free if you have mobile
                               inclusive minutes available. If not it’s still no more expensive than calling numbers starting 01 or 02.
                               Simplyhealth is a trading name of Simplyhealth Access, registered and incorporated in England
                               and Wales, No.183035. Registered office: Hambleden House, Waterloo Court, Andover,
                               Hampshire SP10 1LQ. Authorised and regulated by the Financial Services Authority. Your calls
                               may be recorded and monitored for training and quality assurance purposes.

1203089-b.indd 20                                                                                                                         11/04/2012 15:43
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