Welcome to the Penthouse - Nelspruit Lodge
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Welcome to the Penthouse
Inhouse facilities
1. Complimentary Wi-Fi
Free Wi-Fi is available in all public areas and rooms. The login details are as follows:
Wi-Fi Login: Nelspruit Lodge Guest
Wi- Fi Password: nelspruitlodge
We invite you to enjoy our complimentary Wi-Fi. Please take note that this service is capped,
and you will be disconnected once you have reached your daily limit.
(Should you be a satisfied returning guest and experience difficulty with the Wi-Fi
connection, please reconnect to the Wi-Fi by re-entering the password)
Please note that each block has its own connection. If reception helped you to log in on a
device, you’ll need to log out and re-connect once you have settled in your room. Please
refer all queries to Reception staff
2. Laundry Service
Nelspruit Lodge offers a laundry
service on arrangement.
Please drop off laundry at reception
before 10h00, with a completed form
with your details. We have a set price
for guest laundry (up to 5 kg), please
ask your receptionist about this. Your
laundry will be ready for collection the
following morning.
The Penthouse has an iron and ironing
board for your comfort.
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3. DSTV
The Penthouse features full DSTV on both
television sets and the W-IFI allows you to stream if
you prefer to access your personal Netflix account
4. Taxi
Nelspruit Lodge does not offer an in-house taxi
service, but we can highly recommend the
following companies.
Jackson Shuttle- +27 83 414 0801
Tours, car hire & transfers +27 76 252 4167
jacksontransfer@gmail.com /
info@jacksonshuttlesandtours.co.za
www.jacksonshuttlesandtours.co.za
Get Around Mpumalanga +27 72 971 2967
013 762 3188
ILanga Meter Taxi Service +27 79 186 8147
South Bee Tours (Pty) Ltd +27 82 669 6939
+27 81 452 7892
Please contact them to negotiate prices. They will pick you up at reception at YOUR agreed
upon time.
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Manuals
1. How to Operate the Private safe
Each room is equipped with a private safe. The electronic safe is big enough to store a
firearm. If you have difficulty with your safe, please feel free to ask reception for assistance.
Please note:
• Nelspruit Lodge Pre-set Pin is 159B
• Select a pin that you will remember
• Remember to always press the B-Button after the Pin
• Please leave the safe open after you cleared your items
To Program a new pin:
• The safe will be open upon arrival, if not please open using the code 159B
• Press the red reset button on the inside of the safe door
• Enter your own Pin + B to confirm
• A yellow light flashing or a loud beep sound indicates that the new pin is saved
To open the safe:
• Enter your selected Pin + B
• A green light or loud beep will confirm that the pin is correct
• You will have 5 seconds to open before it relocks
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2 . How to operate the oven and microwave
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House rules
Check in time: 14h00
Check out time: 10h00
• Please remember to hand in your key / key card at reception before departure
• Please note of our maximum persons allowed per room. Our rooms are designed
accordingly and to add extra people to your reservation without arrangement will
inconvenience yourself
• Also kindly consider other guests - please keep noise levels after 22h00 at a
minimum. Our security will step in if needed
• No visitors allowed after 20h00. Please arrange with reception when you are having
guests over
• No trading is allowed in our rooms
• ALL FIREARMS need to be reported upon check in. A safe is provided for each room.
PAGE 12Safety
When staying with us, your safety is our top priority.
Our parking is designed for your convenience. Each block has its secure own parking bay
located as close as possible to your room. We also have electric fence around our premises
that sounds an alarm should something touch it.
You will notice that Nelspruit Lodge only has one entrance gate but four 4 exit gates. This is
for safety reasons. We also have 24-hour armed response available and 2 trained security
guard on site to assist with any disruptions. We recently installed a state-of-the-art smoke
detection system in all our rooms for your safety. Please refrain from smoking in our rooms
as the alarm system will go off.
In case of a fire, please stay calm and follow the evacuation plan behind your door. Our
trained staff will be of assistance until officials arrive.
Crime is unfortunately a reality all around the world. We would like to provide a few
tips when travelling in our beautiful country, for your personal safety:
• Pay attention to your surroundings
• Keep certified photocopies of valuable documents in a safe place
• Should you lose your passport, please report it to your country’s embassy and at our
local Police Station as soon as possible
• Always remain alert, especially in noisy, crowded areas
• Do not resist if confronted by aggressive persons
• Do not walk alone at night
• Do not draw any unnecessary attention to valuables or money
• Do not accept lifts from strangers
• Do not pick up hitch hikers
• Always lock your hotel room
To keep your vehicle safe:
• Activate your tracking system and alarm when parked
• Never leave valuables in plain view, even if your car is locked
• Carry your driver’s licence, registration and insurance papers with you. Do not leave
documents or credit cards in your vehicle
• Park in well-lit areas
PAGE 13Swimming Pool Rules:
Nelspruit lodge offers 3 swimming pools. The following safety rules apply
• No unsupervised children allowed
• No glass containers or alcoholic drinks at the swimming pool areas
• No diving in the pools
• No eating, drinking or smoking in the pools
Nelspruit Lodge will not be held responsible for any loss or damage
Emergency numbers:
Nelspruit Lodge 013 741 1616 Netcare 013 741 1620
Rob Ferreira 013 741 6100 ER24 013759 0925
Hospital
Medi Clinic 013 759 0500 Fire department 013 753 3331
Nelmed 013 752 7576 J&M Security 013 750 1577
Police 10111 Chubb Security 013 758 3022
Ambulance 013 753 2285 Hi-Tech security 013 752 4470
Restaurants:
Arkansas Spur 013 745 8043 Steers 013 752 4814
Galito’s 013 752 5371 Ocean Basket 013 752 7193
Panarotti’s 013 575 1248 Mediterranean 013 757 0170
PAGE 14You can also order
online from the
Mr D App.
Message from our Owner and Personnel
Thank you for choosing Nelspruit Lodge as your preferred accommodation during your stay
in Nelspruit. We are delighted to accommodate you.
In 2006, when Hendrik Kruger, the owner, was trying to find a place to stay while in a little
town, he noticed that most options were either extremely expensive and offering limited
facilities or the available accommodation and its facilities were too basic for comfort.
Just like a typical entrepreneur, he spent the night calculating income, cost and expenses
and the next morning when he returned home, he said “We are going to open a hotel. Not
just any hotel. A hotel to fit anyone’s budget without compromising quality of stay!”
That is how Nelspruit Lodge, The Place to Stay, started its journey to becoming one of the
best hotels in town. We began with only 20 rooms, now called Block A, and soon developed
Block B, C, D and E, over a 12-year period. Each block has its own unique character, and each
is priced differently, to give everyone an option.
It was very important, for the owner, to incorporate open architectural designs, to avoid
having enclosed corridors that will make you feel trapped. With the wide open spaces of the
Lowveld all around, guests staying with us will enjoy a real sense of nature and can enjoy the
PAGE 15scenery from all over the lodge, either by walking out of their front door or by gazing out of
the windows of their rooms.
We strive to be the best hotel in Nelspruit by doing everything we can to accommodate our
guests. We are always open for any feedback from you, whether it is positive or negative. We
take your feedback very seriously and we cordially request all guests to leave us a review on
any of our social media platforms or on TripAdvisor.
Alternatively, any complaints can be shared online via our survey, written in our complaint
book or reported to our reception staff. Immediate attention will be given by a manager or
directly by owner.
We hope you enjoy your stay with us, and that we’ll see you again soon!
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