WIFI PASSWORD: BEYONDBANK - National Volunteering Conference 2020
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CONFERENCE
PROGRAM
WIFI PASSWORD:
B E YO N D B A N K
Venue Floor Plan Welcome
A warm welcome to the National Volunteering Conference, the first in Perth since 1994.
P E R T H CO N V E N T I O N A N D E X H I B I T I O N C E N T R E : L E V E L 1 , 2 A N D 3
Volunteering Australia and Volunteering WA extend a warm and friendly welcome ADRIENNE PICONE
to all delegates, speakers and supporters from around Western Australia along with Chief Executive Officer,
those people that have travelled from other State and Territory jurisdictions and Volunteering Australia
internationally.
We are proud to present a range of international, national and local speakers that
will deliver an excellent program that has been carefully crafted over the last twelve
months and which consists of the most current, important and pertinent topics in
volunteering. Over the next three days we will celebrate all things volunteering, discuss
emerging trends, and examine ways that we can maximise the ongoing success of the
volunteering sector.
Opportunities to network, collaborate and participate in exciting activities are actively
encouraged and we invite you to explore the program, conference activities and the
beautiful city of Perth for the duration of the conference. DAVID MORRISON
CEO and Managing
The Conference themes - Diversity, Power, Purpose - explore how volunteering fosters
Director, neonlogic
inclusive communities and positively influences societal change to shape the future of
Australia.
It is crucial that as sector leaders and influencers we keep working to strengthen,
promote and advance volunteering in our respective communities. We know that this
Conference will help us to work towards this goal and also allow you to meet, network
and share best practices and challenges.
Hosting this Conference would not be possible without the support of our key partners
Woodside, City of Perth, Pro Bono Australia, AON, Department of Communities, Seek
Volunteer, Perth Convention Bureau, RAC, Beyond Bank, Eduka, Lotterywest, and our
Government Partners from the Department of Social Services.
We acknowledge the Conference Executive Committees, under the leadership of
Volunteering WA who have planned and managed this event and we congratulate the
team for this outstanding effort.
Thank you to the keynote speakers, and all the presenters. We look forward to your
sessions with curiosity and anticipation, and we welcome the opportunity to network
with all delegates over the coming days.
We hope you have an inspiring and fruitful time at the National Volunteering
Conference and enjoy all that beautiful Perth has to offer.
All public areas of Perth Convention and Exhibition Centre are wheelchair accessible and the Centre conforms to both Australian
Standards, 1428.1 and 1428.2 (enhanced provisions). There is lift and ramp access to all areas of the PCEC. There are also bathrooms
designed for wheelchair access, as well as disabled parking spaces in the City of Perth car park, located underneath the venue.
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Sponsors and Supporters
R AC
DSS As a membership organisation, our satchel sponsor, RAC has been giving back to WA since
Volunteers are the backbone of community life, freely donating their time and providing much 1905. RAC doesn’t have shareholders, so they’re able to reinvest profits to benefit their one
needed skills and expertise to thousands of community organisations. million members and the wider WA community.
The Australian Government Department of Social Services supports the valuable work of the In 2014, RAC launched a Corporate Volunteering Strategy which has seen its employees
volunteering sector with volunteer grants and funding for volunteer support services and one- contribute thousands of hours to support the WA community, stretching as far as the
off projects. In addition to providing funding for the 2020 National Volunteering Conference, Kimberley region.
the Government has also offered scholarships to a range of people from disadvantaged
backgrounds to attend the Conference.
B E YO N D B A N K
Part of your community for nearly 60 years. Beyond Bank Australia has a proud history of
WO O D S I D E supporting customers and local communities.
Woodside is the pioneer of the LNG industry in Australia and the largest Australian natural gas Being customer owned, they are driven by their values and aim to be the best bank for their
producer. They have a global portfolio and are recognised for our world-class capabilities as customers and their communities.
an integrated upstream supplier of energy. With 240,000 customers and over $5 billion in assets, they are one of the largest customer-
CITY OF PERTH owned banks in Australia.
The contribution of our volunteers is highly valued and appreciated by the City of Perth. Our The Beyond Bank Foundation supports community endeavours and, since 2007, has contributed
volunteers support residents, visitors and businesses in the City through a variety of roles and over $18.6 million to local communities through community sponsorships, grants, and donations.
activities. We engage our volunteers because of the passion, enthusiasm, skills and experience
EDUKA
they bring to the City. Our volunteers are essential parts of our community service programs.
Eduka has been the web developer of choice for the Australian volunteering sector since
PRO BONO 2008. We build, maintain and integrate web-based volunteer recruitment and volunteer
Pro Bono Australia is one of the country’s best known social businesses. Since 2000 we have management solutions.
provided news, jobs, education, skilled volunteering opportunities and other resources to Our custom integrations, websites and apps help Volunteer Involving Organisations across
support purpose-driven organisations across Australia to maximise their impact. Australia facilitate their volunteering programs and initiatives. Learn more about what we do
Over 20 years we can claim to have given significant profile and support to the emergence of at eduka.com or come say hi during the conference.
many flourishing organisations that make up Australia’s increasingly robust social economy.
LOT T E RY W E S T
AO N Every day Lotterywest gives Western Australians a chance to dream by playing a range of
The Aon NFP Team understands the complexities of volunteering and charities; and the lottery games. As well as selling our games and handing out millions of prizes to winners, we
pressures of trying to save money, while maintaining the right level of insurance cover. are unique in Australia as the only lottery to directly support the community through our grants.
Organising your insurance can be a daunting experience; with a number of risks to consider By simply playing Lotterywest games, you help support thousands of grants for not-for-profit
and a lot of technical jargon to decipher, you would not be blamed for wondering ‘what is my organisations and local government authorities, as well as health, sports and arts sectors
organisation actually covered for?’ through our statutory funding.
Contact the Aon NFP team on 1800 123 266 or au.volunteering.australia@aon.com to chat with Lotterywest has proudly supported the community for over 85 years and remains committed
one of the team about any insurance queries you may have. to our vision to build a better Western Australia together.
S E E K VO L U N T E E R P E R T H CO N V E N T I O N B U R E A U
SEEK Volunteer has been strengthening communities across Australia by enabling volunteering Perth Convention Bureau has been helping not-for-profit associations, corporations and agents
since 2000. SEEK Volunteer is Australia’s largest free source of volunteer opportunities and is bring their conferences and incentive groups to Western Australia for more than 45 years.
the preferred destination for those who want to volunteer. SEEK Volunteer makes it easy for
Our charter is to market, in conjunction with local organisations, Western Australia nationally
people to connect to the right opportunity, for a cause they care about, in a location that is
and internationally as a destination for conventions, exhibitions and incentive travel groups. We
convenient to them. Whatever your motivation, you’ll be able to find a volunteer opportunity
want you to hold your conference in WA and we can help you do so.
on SEEK Volunteer that suits you.
Business Event Perth’s bank of in-house expertise and industry knowledge ensures that your
D E PA R T M E N T O F CO M M U N I T I E S meeting, incentive or exhibition planner will have access to current market intelligence, local
The Department of Communities is responsible for the reform and delivery of human services support and assistance to help bring an event to Western Australia.
in Western Australia. Our areas of focus include housing, child protection, disability services,
community initiatives and regional services reforms.
We partner and collaborate with community sector organisations, individuals, businesses and
other government agencies to strengthen communities with safe children, strong homes and
empowered people. When we combine our efforts with others we can have an even more
profound impact than when we work alone. Visit us online at www.communities.wa.gov.au.
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Organising Keynote
Committees Speakers
G OV E R N A N C E A N D OV E R S I G H T CO M M I T T E E OUR MC
Adrienne Picone, CEO, Volunteering Australia S U Z A N N E WA L D R O N
Tina Williams, CEO, Volunteering WA Suzanne Waldron, our conference MC, is a leadership and behavioural change facilitator.
David Morrison, VWA Board Member, CEO and MD Neonlogic Working with senior leaders across Australia her focus is on solid peer to peer relationships
Esme Bowen, Volunteer Community Reference Group, VA Board Member and dynamic leadership. She’s an active ambassador for RUOK?, TEDxPerth Curator and
Co-founder/director of short doco series Stories Out Loud. A published author and media
M A N AG E M E N T CO M M I T T E E
contributor. Suzanne has been nominated for Western Australian of the Year 2016 and twice
Tina Williams, CEO, Volunteering WA 40 under 40.
Helen Quiggin, Finance Manager, Volunteering Australia
Vicky Darling, CEO, Volunteering and Contact ACT
Liz Swain, Independent Member SAMUEL JOHNSON
Samuel Johnson, Gold Logie winning actor, advocate, and recent winner of Dancing with
CO N T E N T CO M M I T T E E The Stars, will be joining us to talk about his amazing journey of ‘Purpose’. Seven years ago
Jen Wyness, Senior Manager Services, Volunteering WA he pledged Love Your Sister, the charity he co-founded in 2012 with sister Connie, would
Vicki Pollard, Manager, Peel Volunteer Resource Centre raise $10 million for cancer research in her name. In August 2019, two years on from Connie’s
Megan Paull, Murdoch LEAD Academy Convenor death, this target was met. Samuel’s purpose remains unchanged despite reaching that
Kirsten Holmes, Professor l School of Marketing target and he is currently spending two years travelling the country in his motorhome, town
Dean of Research, Faculty of Business and Law l Chair of CAUTHE, Curtin Uni to town, continuing to fundraise and advocate around the issue of personalised medicine for
Sarah Wilson, Policy Manager, Volunteering and Contact ACT ALL Australian cancer patients. Taking time out from this journey we are delighted to have
Huia McGlinchey, Volunteer Relationship Coordinator, The Smith Family Samuel share his inspirational story with attendees.https://www.loveyoursister.org/
Sessions Address at least one D R R O B M AC M I L L A N
Dr Rob Macmillan is currently a Principal Research Fellow at Sheffield Hallam University. He
Sustainable Development Goal has 20 years’ experience researching aspects of the voluntary and community sectors and
brings a breadth of knowledge. His insights will show us the value and power of research
in the volunteering space and encourage us to think about how we utilise research into the
future. Rob will also be an integral part of the Researchers session on the last day of the
Conference which we strongly encourage those involved in research to be part of.
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Program Details
W E D N E S DAY 1 8 M A R C H 2 0 2 0 ( M O R N I N G ) CO N C U R R E N T S E S S I O N 1 .1
O P T I M I S I N G YO U R VO L U N T E E R WO R K F O R C E
R E G I S T R AT I O N 7:00 am - 9:00 am
Riverside Theatre 92: Optimising your volunteer workforce
Volunteer involving organisations rely on a highly skilled and well supported workforce of SARAH WILSON
W E LCO M E TO CO U N T RY / CO N F E R E N C E O P E N I N G 9:00 am - 10:30 am employees and volunteers. Given that people are key to success for most organisations, Policy Manager,
Riverside Theatre there is an enduring challenge in ensuring adequate resourcing for workers and delivering Volunteering and
S P E A K E R S A N D P R E S E N TAT I O N S I N C L U D I N G : Foyer, Level 2 outcomes for the people the organisation serves. In 2018 VolunteeringACT delivered a Contact ACT
• Michelle Ewington - Volunteering Australia project to create a framework and tools to support consistent onboarding, supervision, SHARON WINKS
peer support, coaching and mentoring of staff. Through a workshop-style format, you Principal, Galent
• Recovering from Disaster – the Fire Fund and Team Rubicon Partnership
will use the framework and tools to enhance your human resources practices across Management
With a belief in mateship – no Australian should have to go it alone, a fire may destroy these five areas. If your organisation struggles with time and resourcing for volunteer Consulting
homes and buildings, but it need not destroy a community, Fire Fund joins forces with involvement, this workshop will provide you with practical workplace solutions to
Team Rubicon to help rebuild the communities devastated by the recent bushfires. optimise your volunteer workforce.
Christopher Mayfield, OAM 11:00 am – 12:30 pm
Response Lead Fire Fund at Minderoo Foundation BIOGRAPHY
Chris is a seasoned practical leader with over 25 years’ experience in the military Sarah Wilson Riverside Theatre
and public service. Chris holds a Master of Arts in Leadership and Strategic Studies Sarah is the Policy Manager at Volunteering ACT and is an expert in volunteer management
from the University of Texas and a Bachelor of Management from Southern Cross and volunteer involvement. Sarah is an alumna of the Australian National University,
University. He was awarded the Medal of the Order of Australia in July 2013 for holding a Bachelor of Arts and Bachelor of Laws. Sarah has played an instrumental role in
sustained meritorious leadership whilst deployed on operations in the Middle East delivering volunteering projects that have made a demonstrable impact on the Canberra
and the United States Meritorious Service Medal for distinguished service to the community. Sarah is a passionate volunteer, as the President of the Youth Coalition of the
United States Army. In 2018 Chris was awarded the Prime Ministers award for ACT and as a volunteer for Lifeline Canberra. In her spare time Sarah likes to read, watch
Outstanding Contribution by an Individual to Veterans Employment. Commencing basketball, and go shark diving.
in January 2020 in response to the devastating bushfires Chris is leading Minderoo
Foundation’s Fire Fund to help to rebuild communities and revitalise local economies Sharon Winks
and develop a long-term blueprint for fire resilience in Australia. Sharon is a highly experienced and successful executive consultant and NFP Board
Geoffrey Evans Director. Her career spans nearly 30 years in both the public sector (including with the
Team Rubicon Commonwealth and Northern Territory Governments) and private sector (including
Stanton Partners, WalterTurnbull and PricewaterhouseCoopers (PwC)). She has been
Geoff Evans served for twenty years in the Australian Army’s Special Operations
the Chair and member of various NFP Boards at a local and National level over 12 years
Command as both a commissioned and non-commissioned officer. During this time
and is a Graduate of the Institute of Company Directors.
Geoff served on four operational deployments before being wounded in action in
Afghanistan in December 2010. AUDIENCE
Geoff also had a thirteen-year career as a fire-fighter with Fire and Rescue NSW. Experienced in volunteer management
In 2013, Geoff founded Homes for Heroes, a national charity supporting homeless
veterans and their families. In 2014, Geoff was appointed to the Prime Ministerial
Advisory Council on Veterans Mental Health.
In January of 2016, Geoff was appointed as the CEO of Team Rubicon Australia. Geoff
holds an international relations degree from Deakin University, and is a graduate of
the Australian Institute of Company Directors.
• Hon Anne Ruston, Minister for Families and Social Services
Morning Tea and Exhibition 10:30 am - 11:00 am Riverside Theatre
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CO N C U R R E N T S E S S I O N 1 . 2
Partnering for the Future - Strengthening Volunteering in Australia
U N D E R S TA N D I N G YO U R L E G A L O B L I G AT I O N S
89: Managing legal risk while embracing diversity With volunteer participation rates falling or at best remaining static, investment in
How can organisations balance their legal duty to provide a safe environment for all and, JUANITA POPE volunteering at an all-time low in real dollar terms, and volunteers and volunteer DR LISA SCHIMANSKI
at the same time, promote an inclusive volunteering community in a non-discriminatory Head of Not-for-profit organisations under increasing pressure, we need to stand united to address these CEO Volunteering
way? This is a question that we see many not-for-profits grapple with. It’s important that Law, Justice Connect challenges and facilitate strategies and actions that strengthen volunteering in Australia. Tasmania
volunteer-involving organisations are legally compliant and follow best practice when This presentation will outline significant recent work that has been undertaken in EVELYN O’LOUGHLIN
it comes to risk management. However, sometimes the need to manage organisational Australia to evidence, understand, and provide solutions to these challenges. Various CEO Volunteering
11:00 am – 11:40 pm
risks and protect those involved in our organisations can mean there are barriers for research, principles, modelling, strategies, and initiatives that together deliver a South Australia and
people from diverse backgrounds seeking to contribute to society through volunteering. mosaic of achievable outcomes will be highlighted. These will provide a source for a Northern Territory
This presentation will explore these tensions in the law and help organisations to Riverview Room 5 conversation that will help shape future partnerships to define and implement real
MARA BASANOVIC
navigate their legal requirements in respect of screening checks, work health and safety solutions.
CEO Volunteering
obligations (including creating a child safe environment) and anti-discrimination laws, to
The session will provide participants with information, planning tools, resources and Queensland
create an inclusive and diverse volunteering community.
new ways of thinking that supports advocacy, action and awareness raising and drives
change.
BIOGRAPHY 11:40 am – 12:30 pm
The presentation will speak to volunteer leaders and organisations with an interest
Juanita Pope
in partnering to explore and contribute to solutions to future-proof and strengthen
Juanita Pope is a lawyer and trainer, and heads up the Not-for-profit Law team at Riverview Room 5
volunteering in Australia.
Justice Connect. Juanita has played a key role over 10 years in shaping the Not-for-profit
Law program as Australia’s only dedicated community legal centre for not-for-profit BIOGRAPHY
organisations. Her team offers legal training, free legal information, self-help tools and
Evelyn O’Loughlin
advice to volunteer-involving organisations across Australia (see www.nfplaw.org.au).
Juanita has also worked at a corporate law firm, as a researcher in Indigenous legal policy, Evelyn O’Loughlin has been the CEO of Volunteering South Australia and Northern
and in the performing arts. She volunteers with a local climate action group and sits on Territory since 2008. Evelyn’s career has spanned the not-for-profit, government and
the board of Melbourne Fringe. business sectors, both locally and internationally. She sits on a number of boards and key
committees and her work has been recognised through a number of awards and inclusion
AUDIENCE on the South Australian Women’s Honour Roll.
New to volunteer management Lisa Schimanski
Dr Lisa Schimanski is the CEO of Volunteering Tasmania. Lisa has a strong background in
the community sector and working within peak bodies. She worked for the University of
Tasmania for nine years in research and contract management and has a comprehensive
research background. Her passion is to use or develop evidence to drive appropriate
decision-making.
Mara Basanovic
Mara Basanovic is the CEO of Volunteering Queensland with over 12 years’ experience
leading volunteering efforts in Australia’s two largest states. She has been an innovative
force behind the development of many initiatives to inform policy, contemporary practice,
and build capacity and capability and believes in the transformative power and value of
volunteering in strengthening and connecting communities.
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CO N C U R R E N T S E S S I O N 1 . 3 CO N C U R R E N T S E S S I O N 1 . 4
D E S I G N I N G A VO L U N T E E R E N G AG E M E N T F R A M E WO R K E M B R AC I N G D I V E R S I T Y A N D I N C L U S I O N
80: How to co-design a mental health focused Volunteer Engagement 78: Proud Beaches, creating a more inclusive lifesaving culture with the
Framework HEIDI PROWSE LGBTIQ Community GARY DRISCOLL
Participating in community volunteering has a positive impact on an individual’s recovery Chief Executive Officer, Lifesavers with Pride is a grassroots organisation created in 2007 by lifesavers passionate Chairman
journey Individuals choose to participate in volunteering roles for a variety of reasons Mental Illness about increasing lifesaving’s profile in the LGBTIQ community. Lifesaving is a powerful Lifesavers with Pride
and it is important to create safe environments for both volunteers and those supporting Education ACT Inc movement for its members, and we knew the LGBTIQ community has massive reach
them. when it focuses on an issue.
11:00 am - 11:20 am
In 2019, MIEACT embarked on a co-design project to improve the way we recruit, train, 11:00 am – 12:30 pm Lifesaving bridges the community service and the sporting space in a unique way.
engage and support our Volunteer Educators whose role is to deliver mental health Lifesavers with Pride uses research on sporting participation by LGBTIQ people to
education programs in the community. Our volunteers share their own powerful stories understand areas of focus. From reducing youth dropouts, making participants feel more Meeting Room 7
of living with or caring for someone with a mental illness. The focus of the framework Meeting Room 6 included, harnessing enthusiasm and addressing cultural biases, we have translated this
is to be recovery orientated and trauma informed that also meets the Australian valuable research into tangible steps. The road throughout has not been straight forward,
Nationals Standards of Volunteering. Our approach has seen a significant increase in and we have battled with some conservative ideas, but we have learnt valuable lessons
Volunteer satisfaction and engagement rates. This session takes participants through along the way. Thankfully our results are now coming to fruition and we are seeing a
the framework and how to commence their own journey to focusing on mental health in more representative lifesaving community which more accurately reflect the diversity of
volunteer engagement. the beachgoers themselves.
BIOGRAPHY BIOGRAPHY
Heidi Prowse Gary Driscoll
A woman of enormous capacity, tenacity and integrity, Heidi is a multi award winning Gary has been a lifesaver for 13 years and the Chairman of Lifesavers with Pride for 4
community leader with over 10 years transforming the NFP sector. As the CEO of MIEACT, years. He is enthusiastic about making lifesaving an inclusive, progressive and welcoming
Heidi leads the ACT’s primary mental health and well-being education provider supporting organisation for both its LGBT members, and new recruits. He arranged the Proud
schools and workplaces to create mental healthy environments for all, delivered by a Beaches Forum for SLSA in 2019 for surf clubs across the country, and in 2018 he created
volunteer workforce who have a lived experience of mental illness. Heidi has been an the Proud Beaches kit for all Australian surf clubs. Gary was a finalist for the Pride in
active volunteer for most of her life. She co-founded Canberra’s 6500 Santa Speedo Sport Australian Out Role model in 2019 and was one of five selected lifesavers to be
Shuffle with her husband and raised over $500,000 to support local families living with profiled for Volunteers week by SLSNSW in 2019.
the condition. In her spare time you’ll find her court-side coaching various netball teams
of all ages and is the President of South Canberra Netball. AUDIENCE
In leadership roles in volunteer involving organisations
AUDIENCE
Experienced in volunteer management
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31: The power of three 99: Volunteering and settlement in Australia
ROBYN MONRO SUE REGAN
Three factors that are considered protective factors and predictors of resilience in This presentation will explore the role of volunteering in the settlement sector, referencing
MILLER Policy manager
young people are social support, sense of belonging and self-efficacy, these factors VA and SCoA’s recent report on ‘Volunteering and Settlement in Australia’. The report
Chief Executive Officer Volunteering Australia
are all developed through participation in volunteering. Learn more about the triple found:
Kids Giving Back
Impact of effective volunteering opportunities for children and young people that create - 65% of respondents engaged in volunteering within the first 18 months of
connection and interdependence with others. This presentation examines through case their arrival to Australia 11:40 am - 12:00 am
studies and research, how participation of children and young people in volunteering 11:20 am - 11:40 am
- new migrants and refugees are very involved in volunteering
opportunities can be achieved to enhance the work of charities and develop sustainable
long term volunteer engagement through creation of the next generation of generosity. - motivations to volunteer differ for everyone, however respondents were Meeting Room 7
Meeting Room 7 largely looking to contribute to society, make friends, improve their English
BIOGRAPHY or gain local work experience
Robyn Monro Miller - there was a number of personal and professional benefits gained from
Robyn’s earliest memory of volunteering was at age 7 organising a clean-up of the volunteering
neglected school garden. From those early beginnings she has remained a passionate - organisations gain many benefits from volunteer engagement, with support
advocate for supporting and empowering children to participate in their local community. proving invaluable
Robyn has 30 years’ experience working with children and families across Education,
VA and SCoA’s report found more support is needed to engage volunteers from diverse
children’s services and government. She has held representative leadership roles in
backgrounds. There is strong interest (88% of respondents) to develop culturally
children’s services at a state, national level and international level for the past 25 years.
appropriate volunteering resources and training models. With these resources, refugees
Robyn as CEO of Kids Giving Back is committed to ensuring that more children and
and migrants can be better supported to undertake volunteering.
families experience the transformative power of civic engagement.
BIOGRAPHY
AUDIENCE
Sue Regan
In leadership roles in volunteer involving organisations
Sue Regan joined Volunteering Australia as the Policy Manager in February 2020. Sue
also teaches at the Crawford School of Public Policy at the Australian National University.
Sue’s previous roles include as Program Director at the Institute of Public Administration
Australia (ACT Division) and Program Lead (Social Policy) at the HC Coombs Policy
Forum. Prior to her move to Australia in 2010, Sue undertook a range of roles in the UK
non-profit, thinktank and government sectors, including as Policy Director of Shelter and
CEO of the Resolution Foundation.
AUDIENCE
Part of a Volunteer Resource Centre/Volunteer Support Service
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Leave no one behind: Volunteering with universal Sustainable Development CO N C U R R E N T S E S S I O N 1 . 5
Goals as a tool for embracing diversity and inclusion T H E C H A N G I N G N AT U R E O F VO L U N T E E R I N G
107: Corporate volunteer collaborations - an innovative framework
This interactive session will briefly update people on what Universal and inclusive
During an emergency, the last thing on your mind might be involving a team of external WENDY GAUCI
Sustainable Development Goals provide as a framework across Australia and the world DR PETER DEVEREUX
corporate volunteers especially for an emergency services organisation. However for the Manager Volunteer
for 2015-2030. It will then give volunteers and organisations an opportunity to choose Adjunct Research
Department of Fire & Emergency Services, that’s exactly what they’ve partnered with Programs, Bankwest
from across 17 SDGs to share how volunteering contributes in distinctive ways to the Fellow and Lecturer,
Bankwest to do.
win wins and global-local connections between different groups and across different Sustainable
sectors and geographic areas – at home and abroad. The session aims to draw out the Development at In this era of ever increasing use of digital and social media, the skilled volunteers LURLINE BYLES
way volunteering is a means and an end where people contribute, learn and benefit from Murdoch University from Bankwest can provide critical surge capacity for DFES during large scale or Department of Fire
and with each other NOT just as giver and receiver. The session will encourage people to complex incidents through an innovative partnership. Working remotely, this valuable and Emergency
Curtin University
reflect on their own experience/examples that link to the proud beaches, youth resilience arrangement has been put to the test over a busy 2018/19 Bushfire and Cyclone Season Services (DFES)
Sustainability Policy
and migrant/refugee experiences shared earlier in the whole of session one. across Australia’s largest emergency management jurisdiction.
Institute
This presentation details the framework for a successful collaboration between corporate
BIOGRAPHY 11:00 pm - 11:20 pm
business and an established volunteer management organisation.
Dr Peter Devereux 12:00 pm - 12:20 pm
BIOGRAPHY Meeting Room 8
Dr Peter Devereux is Adjunct Research Fellow at Curtin University and lectures in the
Sustainable Development Goals Masters Unit he developed. He also currently lectures Meeting Room 7 Wendy Gauci
in sustainability at Murdoch University. He is currently a co-chief investigator on a Wendy Gauci has been proudly managing the colleague volunteer program for Bankwest
longitudinal research study of Australian Volunteers who volunteer overseas. He is on since 2011, working with not- for-profit and government volunteering partners to
national and international volunteer research committees and coordinates the Western provide transformative opportunities for their staff in team based, mentoring and skilled
Australian SDG Network he founded. Peter has focused on volunteering for development volunteering. Apart from her job, Wendy loves travelling, creating in her home fused-
and sustainability policy, research and practice for 30 years and publishes and presents glass studio and spending time with her husband, daughters and Japanese Spitz Koko.
extensively in this area. Previously he worked on Volunteering and SDGs research in
Myanmar; in Curtin University Sustainability Policy Institute; UN Volunteers HQ; Murdoch
University School of Sustainability; as environmental adviser in Nicaragua, UN volunteer Lurline Byles
in Fiji, and manager of AVI’s Perth office. Lurline Byles is part of the Digital Communications Team at the Department of Fire
and Emergency Services (DFES) in Western Australia. The team coordinates Digital
Communications across WA for DFES, including supporting Emergency Public
Information for a range of hazards, such as bushfire, cyclone, earthquakes, flood and
more.
AUDIENCE
In leadership roles in volunteer involving organisations
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56: Get Ready - planning for the use of spontaneous disaster volunteers in 16: Valuing volunteers
local communities AMANDA NIXON BILL CALCUTT
Volunteers are the lifeblood of emergency services in Australia, and are integral to
Senior Manager Writer,
At time of disasters, volunteers will offer their assistance. While spontaneous volunteers the nation’s emergency management capabilities and overall disaster resilience. The
Volunteering Qld Bushfire and Natural
can produce outstanding results, planning for their use can be challenging. concurrence of an increase in the risks posed by a range of climate change-related natural
Hazards Cooperative
Volunteering Queensland is working in partnership with a diverse range of Queensland hazards and a decline in formal volunteering rates threatens Australia’s emergency
KATHERINE GREEN Research Centre
local government authorities to design and deliver projects that focus on the development preparedness.
Manager Volunteering
of local models and practical tools to support them in the planning for the engagement, A State-wide survey of the values preferences of a large emergency service volunteer
Queensland 11:40 am - 12:00 pm
management, and use of spontaneous disaster volunteers. workforce revealed statistically significant variations in values preferences by gender
This work has resulted in the identification and development of: and generation, with females expressing a stronger preference for altruistic values, and
11:20 am - 11:40 am males and younger volunteers expressing a stronger preference for egoistic values.
- Three models that can be adopted by local communities Meeting Room 8
Values are powerful motivators, and shared values can reinforce volunteer commitment
- Training to local community groups supporting the management of
and retention, while conflicting values can contribute to volunteer turnover. Satisfying
spontaneous disaster volunteers. Meeting Room 8
and managing the divergent values needs of an increasingly diverse volunteer workforce
- Standard Operating Procedures and plans to support local arrangements in
will require a greater emphasis on building an organisational culture founded on the
the management of spontaneous disaster volunteer.
shared values of encouragement, respect and inclusion.
This work capitalises on local capability, resources and knowledge by investigating the
role community groups can play in the management of spontaneous disaster volunteers BIOGRAPHY
before, during and after a disaster event. William Calcutt
BIOGRAPHY In a diverse career Bill has undertaken a range of highly responsible roles, including:
more than two decades in sensitive research and policy functions with the Federal
Amanda Nixon
Government; almost a decade as the Executive Officer for a State-funded Board; and
Amanda manages Volunteering Queensland’s EV CREW Service and the current Natural as an academic at Macquarie University and the University of Wollongong. Over the last
Disaster Resilience Projects. These portfolio areas have a large focus on volunteers and four years Bill has undertaken qualitative research under the auspices of the Bushfire and
how they can be activated, utilised and managed before, during and after a disaster event. Natural Hazards Cooperative Research Centre (BNHCRC), resulting in the publication in
Amanda has over 20 years’ experience working with government, non-government 2019 of a thesis titled “Valuing Volunteers: Better understanding the primary motives for
and community. Ten of these years have been dedicated to developing community volunteering in Australian emergency service”. Bill has a Bachelor of Arts (BA) degree
resilience and human and social recovery response in communities following disaster from Macquarie University, a Master of Human Right Law and Policy (MHRLP) degree
events. Additionally, Amanda has valuable experience and insight into the development from the University of New South Wales, and a just-completed Master of Philosophy
of volunteer management frameworks within a local government context and believes (MPhil) degree from the University of Wollongong.
passionately in the strength that volunteers bring to the community.
AUDIENCE
Katherine Green
In leadership roles in volunteer involving organisations
Katherine has an array of experience and qualifications working in disaster management
in Queensland, including working for the Office of the Inspector-General Emergency
Management and the Brisbane City Council’s Disaster Management Office. Katherine is
also a current Australian Red Cross disaster management volunteer. While living in Ottawa,
Katherine was operational in multiple disasters with the Canadian Red Cross (including the
2013 Alberta Floods and the Toronto Ice Storm). Katherine also has strong background in
policy, procedure and contingency planning development after managing the development
of over 600 documents at GOLDOC in the lead up to the 2018 Commonwealth Games.
AUDIENCE
In leadership roles in volunteer involving organisations
16 #VOLUNTEERING2020 N AT I O N A L V O L U N T E E R I N G C O N F E R E N C E 2 0 2 0 17WED 18 MAR
74: The past, present and future trends in volunteering that predict the CO N C U R R E N T S E S S I O N 2 .1
future directions of the volunteering world DR JUDY ESMOND V I R T U A L VO L U N T E E R R E C R U I T M E N T
Curtin University
Volunteering is a cornerstone in building the power of all civil societies. Significant and 10: Supply vs demand - what we need to recruit more effectively online
long-lasting societal change is made through the commitment of its people who most
SEEK Volunteer, Australia’s largest online volunteer recruitment platform, will share REBECCA MILLER
often volunteer their time and energy to make a difference. As a leading knowledge expert 12:00 pm - 12:20 pm unique insights and data regarding the trends in online volunteer recruitment in Australia. Head of SEEK
in the field, Dr Judy Esmond will present a decade long study that has been examining
We’ll unpack what volunteers are wanting, who is most likely to apply online for an Volunteer
the past, present and future trends in the world of volunteering across all sectors. During
Meeting Room 8 opportunity and how as a community what we need to focus on to get better outcomes
this presentation, we will together examine what changes have occurred in who and KATRINA HUDSON
from online volunteer recruitment.
why people volunteer and how they are recruited and retained. We will explore what Senior Manager
this means for those who lead and manage volunteers to ensure a continuing stream of In this session, SEEK Volunteer will:
SEEK Volunteer
much needed volunteers. Further, we will discover the rarely understood but new and • Share trend data: 15 mins of data and insights (from the last 12 months
exciting innovative and inspirational directions that the future holds for those willing to of activity)
lead in shaping volunteering in the decades to come. 1:30 pm - 2:10 pm
• Highlight key success factors: 10 min summary of the top insights that will
help your organisation and opportunities stand out
BIOGRAPHY
• Host an ‘idea session’ (anchored to insights from the trend data) to help Riverside Theatre
Dr Judy Esmond
generate and share ideas that will help us shape our supply of opportunities
Dr Judy Esmond has been a renowned International Expert on volunteerism for over to better meet the demand
20 years. Judy is an in-demand speaker presenting 100s of keynotes and workshops.
Judy is the author of best-selling volunteering books and has been awarded numerous BIOGRAPHY
research grants including the first study on Baby Boomers and Volunteering, the largest
Rebecca Miller
study into Volunteer Motivations, a major longitudinal study into the Future Attraction
Rebecca Miller is Head of SEEK Volunteer, Australia’s largest online volunteer recruitment
and Retention of Emergency Management Volunteers and recent study into Faith Based
platform. With a career spanning sports marketing & sponsorship, local council and the
Volunteers in Disaster Welfare. As an academic at Curtin University, Judy is currently
corporate world, Rebecca has a passion for helping businesses have a positive social
undertaking research into the past, present and future trends in volunteering.
impact.
AUDIENCE
Katrina Hudson
In leadership roles in volunteer involving organisations
Katrina is the Senior Manager for SEEK Volunteer which enables individuals to make a
difference through volunteering in Australia and New Zealand. With a career that spans
close to two decades at SEEK in various customer facing and product roles, Katrina’s
passion to make a difference combined with her technology experience, led her to join
the SEEK Volunteer team 5 years ago.
Lunch and Exhibition 12:30 pm - 1:30 pm Riverside Theatre
AUDIENCE
In leadership roles in volunteer involving organisations
18 #VOLUNTEERING2020 N AT I O N A L V O L U N T E E R I N G C O N F E R E N C E 2 0 2 0 19WED 18 MAR
84: Strategic innovation in managing an advocacy agenda CO N C U R R E N T S E S S I O N 2 . 2
ANNE PEACHEY M A N AG I N G L E G A L R I S K
The third sector is a diverse group of entities involved in a range of activities and, as part
Lecturer
of a social change agenda, engage in activities that contribute to debate and influence 46: A volunteer success story
Murdoch University
the development of public policy. The findings from four case studies are examined to
For over forty years the Voluntary Guides at the Art Gallery of Western Australia have STEPHANIE WATSON
demonstrate how not-for-profit organisations are engaging in advocacy to influence the
provided tours for people from every part of our community: art lovers, researchers,
policy process. A component part of this approach is volunteering and social activism, 2:10 pm - 2:50 pm mothers with babies, pre-schoolers, school students, community groups and tourists.
and how not-for-profit organisations involve their volunteers in policy debates. Key 1:30 pm - 1:50 pm
We also provide specialist tours to people Living with dementia, the blind and the deaf.
outcomes from this research is the generation of a model of advocacy activities and
Riverside Theatre We continually receive positive and appreciative feedback. Longer retirement periods
a theory of advocacy engagement showing how not-for-profit organisations make
will require meaningful leisure time; young people will need a sense of purpose. More Riverview Room 5
strategic choices about the approaches and tactics to be adopted. Not-for-profit
Guides will be needed but it will be harder for people in the workforce to find time for
organisations are identifying what they see to be appropriate advocacy strategies to fit
the significant training required. How can AGWA Guides support the growth of guiding
their organisational objectives, policies, funding sources, and resources.
through the State? This presentation will look at reasons for this continuing success;
BIOGRAPHY recruitment, training, working conditions and its impressive retention rate and examine
how to create further initiatives which will enhance well-being in the community.
Anne Peachey
Anne Peachey lectures in Business at Murdoch University. Her research interests are in BIOGRAPHY
the Third Sector and include examining advocacy, governance, funding, social impact, Stephanie Watson
homelessness, volunteering, and the relationship not-for-profit organisations have
Stephanie has been an enthusiastic Gallery Guide for over ten years. In addition to fulfilling
with governments. Anne has taught across a range of fields including business law,
her commitment to deliver guided tours over a wide range of exhibitions, including the
accounting, and management.
MoMA (Museum of Modern Art) Series, Treasure Ships, Corsini and Perth Brutal, she
AUDIENCE has been involved in the management of the Guides as an autonomous body within the
Art Gallery of Western Australia structure. She has served on the Committee in several
Involved in volunteering policy
capacities including President 2014-2016. She was Registrar for the National Conference
of Gallery Guides for the 2017 Conference hosted by the Art Gallery of Western Australia
Guides and acclaimed as among the most successful Conferences held. She initiated
the Art Bubs programme, designed to attract mothers and their babies to enjoy the
Gallery without feeling uncomfortable about restive babies in that space. Stephanie is
now fulfilling the role of Guide Co-Ordinator, a staff position at AGWA and the first time
this has been held by an active Guide.
AUDIENCE
In leadership roles in volunteer involving organisations
20 #VOLUNTEERING2020 N AT I O N A L V O L U N T E E R I N G C O N F E R E N C E 2 0 2 0 21WED 18 MAR
67: AGNSW community ambassador program CO N C U R R E N T S E S S I O N 2 . 3
PIA HUGHES VO L U N T E E R M A N AG E M E N T
The AGNSWs Community Ambassador program is unique with in Volunteer Art Gallery
Guides in Australia. The Gallery recruits interested volunteers who speak languages other Volunteer Guide
18: Shake it up - the future of volunteer management
than English and provides them with training to enable them to engage international Coordinator,Art Gallery
of New South Wales There are lots of buzz words which we like to use these days, innovation, diversity, ALISON MCLEOD
visitors and local communities with the art and events at AGNSW. We currently offer
tours of the collection in Mandarin, Cantonese, Japanese and Korean with the aim to collaboration, all important and essential in our programs. But if we want to make Manager - Volunteer
expand the program to include other languages. significant change, if we want to really shake things up, then we need to not just let in a Programs, ACT Parks
1:50 pm - 2:10 pm bit of fresh air, we need to blow the roof off this joint! and Conservation
Our Community Ambassadors work with the AGNSW’s Community Program Producer
Service Manager,
to provide support and help connect the Gallery with local communities where English By cracking open your volunteer programs, exposing your weaknesses and being brave
is a second language. Volunteer Programs
Riverside Room 5 enough to challenge yourself and your team you can reach goals you didn’t even know
existed.
BIOGRAPHY
Find out how a 30 year old volunteer program transformed itself into a popular and 1:30 pm - 1:50 pm
Pia Hughes
diverse multi stream initiative. Take a peek inside the toolbox to see how ParkCare has
Pia Hughes joined the volunteer guides at the Art Gallery of New South Wales (AGNSW) grown to 30,000 hours a year, dropped the average age of volunteers from 65 to 35 and
in 2010 and was appointed the role of Volunteer Guide Coordinator in 2017. Pia has a Meeting Room 6
reached a point where volunteers are lining up for a change to get involved.
background in television and radio production - having studied Media Performance at
the Western Australian Academy of Performing Arts (WAAPA). Pia enjoys working with BIOGRAPHY
volunteers who share her passion for engaging visitors from diverse backgrounds with
Alison McLeod
the collection at the AGNSW.
Alison has a diverse background including breaking in Scottish Highland cattle, working
AUDIENCE in eco-tourism, environmental regulation and working in multiple community programs.
In leadership roles in volunteer involving organisations She studied Land Management (Ecological Agriculture) and is now in the most challenging
yet rewarding job yet, creating strategies, structures and pathways for environmental
volunteers in the ACT. Alison has also recently been dabbling in generating low cost, high
37: The ABC of XYT : Young volunteers at MoAD TONI DAM
quality, nature based virtual reality experiences for ACT Parks and Conservation Service.
If something is working, why change it? For more than 15 years, a small army of mostly Manager Museum
post-work volunteer guides has engaged visitors and enriched experiences at Old Experience, MoAD, AUDIENCE
Parliament House. Old Parliament House
Experienced in volunteer management
But in 2019, MoAD created a new way for young people to connect with the museum,
unfurled a range of new volunteering opportunities and increased our number of
2:10 pm - 3:00 pm
volunteers by 25%. Find out why, and how, MoAD has significantly expanded its volunteer
program by establishing a new cohort of 18-25 year olds.
Consider and discuss the relevance of this approach to your organisations mission and Riverview Room 5
your operating environment.
BIOGRAPHY
Tony Dam
Toni Dam is the Manager of Museum Experience at the Museum of Australian Democracy
(MoAD) at Old Parliament House. She helps keep the museum humming 364 days a year,
managing a team of 25 staff and 80+ volunteers. Before joining MoAD in 2012, Toni worked in
the federal departments of Defence, Foreign Affairs and Trade, Agriculture, Industry, Science
and Research, taught in country schools and volunteered in community organisations.
AUDIENCE
Experienced in volunteer management
22 #VOLUNTEERING2020 N AT I O N A L V O L U N T E E R I N G C O N F E R E N C E 2 0 2 0 23WED 18 MAR
8: Making a ruckus: Volunteer managers agitating for change
TRACEY O’NEILL Making Volunteering Count
Today, volunteers demand more, organisations expect more, and Governments still
Manager Volunteer
see volunteers as nice to have, not a powerful resource to enact change and make a Accounting Standard (AASB 1058) on Income recognition of Not-for-Profits (NFPs) is a
Engagement,
difference. And in all this, leaders of volunteers sometimes get left behind in our attempts new standard that establishes principles for NFPs that apply to the receipt of volunteer
Austin Health TINA WILLIAMS
to try to please everyone. services. From January 2019 NFPs could elect to recognise volunteer services through Chief Executive Officer,
Contemporary volunteer engagement requires us to challenge traditional methods of their accounting policies as long as they can assign a fair market value for these services. Volunteering WA
involving volunteers and to identify solutions for a future pathway. A paradigm shift is 1:50 pm - 2:10 pm
Don’t worry this talk is not being given by Accountants! But we will be giving you
needed and it is managers of volunteers who must lead the way. To do this we must LISA SCHIMANSKI
the some pros and cons of electing to follow this new standard. We will let you know
agitate for change. Chief Executive Officer,
Meeting Room 6 what our organsiations are doing, and why. As well as how you can measure the fair
Volunteering Tasmania
Seth Godin, entrepreneur and blogger, believes that to enact change we have to do value of volunteer services. We will also explore the broader reasons for counting your
something. He encourages us to - Go make a ruckus. volunteering efforts. Many of us track our volunteer hours in order to estimate the value
This presentation will offer four strategies for leaders of volunteers to challenge the of the volunteering within our organisations. The results displayed in our annual reports 2:10 pm - 2:30 pm
status quo, and to lead the shift to a new paradigm that fully embraces the potential of provide a good indication of size and significance of the volunteering contribution but
volunteer engagement. for many of us this is where the metric and reporting ends. How can we convert these
numbers into powerful stories and advocacy for our organsiations and our sector? Meeting Room 6
BIOGRAPHY
BIOGRAPHY
Tracey O’Neil
Tina Williams
Tracey O’Neill has been involved in volunteer engagement since 2001 in the health,
veterans, and disability sectors. Tracey is passionate about equipping leaders of Joining Volunteering WA in April 2016, CEO Tina Williams brings her management
volunteers with the skills and knowledge to influence the strategic engagement of and leadership experience in the not for profit sector, in both health and community
volunteers. Tracey is also a passionate advocate for a change in how we champion our organisations. Tina’s skills and experience include Marketing and PR, Community Relations,
profession. She would like to see volunteer management become a chosen career path Stakeholder Engagement and Business Development. Her favorite pastime is teaching her
and see the role occupy senior leadership positions within organisations. Tracey writes two crazy Jack Russell’s new tricks.
for her blog, Volunteer Village, designed to help create a global community of volunteer
BIOGRAPHY
leaders. She is also a co-editor of Voices for e-Volunteerism.
Lisa Schimanski
AUDIENCE Lisa Schimanski is the CEO of Volunteering Tasmania, she has a strong background in
New to volunteer management the community sector and working within peak bodies. She worked for the University
of Tasmania for 9 years in research and contract management and has a comprehensive
research background. Her passion is to use or develop evidence to drive appropriate
decision-making.
AUDIENCE
Experienced in volunteer management
In leadership roles in volunteer involving organisations
24 #VOLUNTEERING2020 N AT I O N A L V O L U N T E E R I N G C O N F E R E N C E 2 0 2 0 25CO N C U R R E N T S E S S I O N 2 . 4
A model to empower and scale local impact
EMMA GIBBENS D I V E R S I T Y A N D I N C L U S I O N : P U T T I N G T H E O RY I N TO P R AC T I C E
Town Teams are positive and proactive community groups that include businesses, Communications and 68: Inclusive, impactful and ethical volunteering with recent migrants
landowners and residents working collaboratively with their local government to improve Organising Manager
Volunteering New Zealand (VNZ) has recently developed a national strategy to support MICHELLE KITNEY
a place or area, often a town centre or ‘main street’. Town Team Movement recent migrant volunteers. In this presentation, VNZ shares some core principles and Chief Executive,
This movement of active citizens is united by guiding principles set out in the Town Team KYLIE insights gained from the development and implementation of this strategy. First, the need Volunteering New
Charter. This lightweight model of community organising enables independent and ELSEGOOD-SMITH to move towards a model of inclusive, ethical and impactful volunteering is presented. Zealand
distributed teams to operate in a network model across Australia. We don’t know where Town Team Movement Second, the egalitarian framing of the strategy is outlined, showing the importance of
the movement will grow next. By empowering and enabling people to take responsibility treating recent migrant volunteers as unique individuals with diverse skills, needs, and
1:30 pm - 1:50 pm
and creative direction, the movement continues to grow in surprising and unexpected experiences. Third, the importance of developing partnership and connections within
ways. 2:30 pm - 2:50 pm
volunteering is explored. Fourth, the opportunities and challenges for engaging recent
Learn about this model and how Town Team Movement (TTM) is an ‘underarching’ migrant volunteers are discussed, drawing on VNZ’s experience. Overall, the presentation Meeting Room 7
organisation that supports and encourages Town Teams. Meeting Room 6 presents the case for embracing diversity in our communities and in our volunteer
workforce, outlines the way a strategy can help achieve this, and highlights the benefits
BIOGRAPHY of a sector that is truly inclusive, ethical and impactful.
Emma Gibbens
BIOGRAPHY
Emma inspires people to take action and have meaningful conversations through training,
Michelle Kitney
speaking and grassroots organising. She has managed political and advocacy campaigns
across the US and around the world for over ten years, specialising in grassroots Michelle Kitney has recently been appointed to the role of Chief Executive at Volunteering
campaign strategies. Emma has worked with Presidents and Premiers, academics and New Zealand (VNZ). She has worked in a leadership capacity at VNZ for a number of
global experts, to elicit the core values and ideas organisations want to communicate. years. Michelle brings to her role a valuable mix of management and leadership skills,
Emma’s method asks questions that lead to meaningful conversations and greater and the ability to work collaboratively and innovatively. She has a background in
understanding. She is currently applying her abilities with these organisations: Town communications, marketing and community engagement, and volunteer leadership. She
Team Movement, The Museum of Freedom and Tolerance and as a Curator at TEDxPerth. has previously worked for a social enterprise, in the public sector and within the publishing
and training industries and holds several governance leadership roles in the community
Kylie Elsegood-Smith
sector. During her time at VNZ Michelle has project managed a programme of work
Kylie spent the last 20 years working in management in a corporate environment. In her that has delivered Te Rautaki mō Whanaungatanga – A National Strategy to Support
spare time she worked closely with a number of local community groups to create fun Volunteering for Recent Migrants. This is a national strategy to improve the experiences
and lively places. of recent migrant volunteers and promote migrant volunteering best practice across
the sector. This programme also delivered two collaborative pilot initiatives. One that
AUDIENCE
directly connected recent migrants with volunteering opportunities through volunteer
In leadership roles in volunteer involving organisations centres, and a series of workshops that enabled recent migrants to learn more about
volunteering opportunities in New Zealand.
AUDIENCE
In leadership roles in volunteer involving organisations
26 #VOLUNTEERING2020 N AT I O N A L V O L U N T E E R I N G C O N F E R E N C E 2 0 2 0 27You can also read
