2018-19 Your - University of Liverpool
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Your 2018-19
Contents Introduction 01 Before you arrive 02 Academic registration 03 Financial registration – paying your programme fees 06 Scholarships and bursaries 12 Helpful services and information 14
@livuni www.facebook.com/Universityof Liverpool @livuni UofLTube 01
Introduction
Congratulations on receiving your confirmed place
to study at the University. We are delighted that you
have chosen to study with us and we look forward
to you joining your programme. As part of joining
your programme, you will be required to register
with the University.
This guide is designed to assist you in completing Should you have any difficulties or require
the two parts of the registration process: additional information then please contact us.
q Academic Registration
Registration queries
w Financial Registration. T: +44 (0)151 794 6758/6759
The first of these involves the University E: studentenq@liverpool.ac.uk
collecting your personal data and details of the
programme and modules that you will be studying Fees, scholarships and bursary queries
and the second involves making arrangements T: +44 (0)151 794 6777
E: feesenq@liverpool.ac.uk
for the payment of your programme fees. It is
only when both have been completed that you
www.liverpool.ac.uk/welcome
Payment of fees queries
are fully registered with the University.
T: +44 (0)151 794 6777
It is important that you read this guide carefully E: feesenq@liverpool.ac.uk
and are aware of the processes that you need to
follow to ensure that you are fully registered, many
of these processes can be completed before you
leave home to begin your studies. Some of the
information you may need whilst you are at the
University is contained within the booklet so we
advise that you bring this along with you.
02
Before you arrive
New students – photographs It should be free from reflection or glare on
for student smart card your glasses and the frames should not cover
Before you arrive on campus at the University your eyes. You should be facing the front, and
you will be asked to upload a passport-sized looking directly into the camera
photograph, which we will use to produce your Your head and/or face should not be covered
student smart card. and if this is the case, for religious or medical
reasons, you will be asked to remove it for
You will need this for such things as:
the purposes of the photograph. If you choose
Gaining access to and borrowing
to have your photo taken when you arrive at
books from the library
university, this can take place in a private area,
Accessing printing facilities either by yourself or with a member of male/
Inclusion in the reward and loyalty scheme female staff, upon request
used across all of the University-managed There should be no other person in
cafés, bars and restaurants. the photograph.
You will receive an email prompting you to login Please be aware that any unsuitable images may
to the University student portal, “Liverpool Life”, require us to issue you with a replacement card
to begin the upload process. at a later date, for which you will incur a charge.
https://liverpool-life.liv.ac.uk You will have the opportunity to confirm that
See “Stage 1: Reviewing and updating your the image is correct before sending this to
personal and academic information prior to the University.
arrival” on page 03 for information on logging If you do not upload your image prior to your
in to Liverpool Life. arrival at the University, there will be a delay
Once logged in you will be able to upload in issuing your student card which will impede
your photo: your access to the services described above.
Choose a jpg file, no larger than 1 MB Vaccinations
The image should be colour and show your full In order to achieve maximum protection it is
head with your eyes open and clearly visible very important that you have been immunised
(with no sunglasses, tinted glasses or hair before attending the University. Please visit your
across your face) doctor and make sure you are up-to-date with
your vaccinations before starting your studies.
More information can be found at Section 6
of this booklet.
@livuni www.facebook.com/Universityof Liverpool @livuni UofLTube 03
Academic registration
Online registration Forgotten your PIN?
Academic registration is the process of collecting You will need your Student ID number and PIN
and confirming your personal and academic to log in. You may have logged in to Liverpool
information. All students will be able to go through Life during the application process if you have
this process online. Academic registration will applied for University accommodation. If you
take place in three stages for the majority of have logged in before but you have forgotten
students, with an additional fourth stage for your PIN, click “Forgot PIN?” on the log in screen.
international students. You will then be emailed a link to your university
email account, or the most recent email we have
Stage 1: Reviewing and updating your
personal and academic information on file for you, to set up your PIN.
prior to arrival Please note, it can take up to 24 hours for this
We expect to open the online facility on Friday email to be sent. Do not attempt to reset your
31 August 2018. You will receive notification via PIN again as this may lead to further delays.
email when you are able to begin the registration
process. Once notification is received, you Having problems?
need to login to the University student portal, If after following the procedures above you are
“Liverpool Life”, to begin the registration process. still unable to log in to Liverpool Life, you should
If you have not used Liverpool Life before then email the Liverpool Life Enquiry Team at
you should do this by clicking on the link in the E: studentslivlife@liv.ac.uk
email sent to you. This will direct you to a web Following successful login you will be presented
page where you will be asked to create your with the information for New and Continuing
unique PIN. You will need your student ID to do
this. This ID will be displayed clearly at the top of
Student Registration. www.liverpool.ac.uk/welcome
the notification email. If you have previously used Stage 2: Submitting your personal and
academic information prior to arrival
Liverpool Life (eg to apply for your University
The next stage, having completed all of the
accommodation), then you need to log back in by
registration steps, is for you to click the ‘Complete
entering the URL liverpool-life.liv.ac.uk into your
my Registration’ button. By clicking on this button,
browser or by following the ‘Liverpool Life’ link
you are agreeing to comply with the University’s
on the Digital University (student.liverpool.ac.uk).
Statutes, Ordinances, Regulations and Rules.
You will need your student ID and the PIN you
created when you first accessed the system. Upon submitting your academic registration
details you will be given another opportunity to
activate your computing account, if you have not
already done so, at www.liverpool.ac.uk/activate
04
Activating your account will provide you with your For ‘home’ and ‘EU’ students, failure to do so will
University email address, your username, and result in your attendance not being confirmed to
access to the many IT services and resources the Student Loans Company which will result in
which are essential to your student experience your loan(s) and/or grants not being paid into
such as the Digital University and VITAL – your bank account.
the University’s virtual learning environment.
International students only
More information about these services, and Stage 4: Production of passports,
the activation process, can be found in the visas and academic qualifications
Computing Services Essentials 2018/19 In order to complete your registration, you
booklet or from the IT Quickstart resource will be required to produce your passport,
at www.liverpool.ac.uk/csd/quickstart/ your BRP visa and your academic qualifications.
Stage 3: Confirming your arrival Passports and visas
You will not have fully completed the online The University is required to check and keep
academic registration process until you have copies of all international students’ passports
confirmed your arrival. This applies to all students, and BRPs/visas. All international students must
including those studying off the main University present their original passport and BRP/visa
campus at sites such as Carmel College, Wirral during Welcome Week, a copy of which will
Metropolitan College, Birkenhead Sixth Form be taken and held on your student record.
College and the Truman Bodden Law School,
If you have chosen to collect your BRP on the
as well as at our campuses in London and
University campus (by using the alternative
Singapore. You will receive further notification
collection code (ACL) given in your CAS
via email when the facility is open to enable
statement) then all your documents will be
you to do this.
checked at the same appointment in Welcome
Once the facility is available and you have arrived Week. You will have been emailed a link to book
on your campus, you should once again login to an appointment online to have your documents
Liverpool Life. This time the process can only be checked and be issued with your BRP.
completed from a PC connected to the University
If you have chosen to collect your BRP from a
network. You can use a University PC to do this
Post Office then you will need to do this as soon
or you can use your own PC in a University
as you arrive in the UK as you have to bring your
wireless zone.
BRP with you to register with the University.
Once your arrival has been confirmed, you will For details of the Post Offices visit
be taken to a webpage that reminds you of the www.liverpool.ac.uk/studentsupport/
importance of registering to vote in UK General, international/visas/studentvisaapplications
Local and European elections and referendums outsidetheuk/brpcollection/
(if you are eligible to do so – see www.gov.uk/
Your visa confirmation letter will say where you
voting-in-the-uk).
should collect your BRP from. When you attend
As many of our new students will be living in your appointment with the University the
Liverpool for the first time, the process (available documents you need to provide are:
at www.gov.uk/register-to-vote) will also give Your current passport
you the opportunity to update your personal Your new Tier 4 visa/BRP with the Sponsor
details on the electoral register. Remember Licence Number (SLN) ‘N5WWG40J6’
that students with different home and term-time OR your current visa that allows you
addresses are able to register to vote at both to study at the University of Liverpool
locations. You will need your National Insurance ie Dependant/Spousal
number (if you have one) to register.
OR copies of your passport and previous
It is important that you complete all three visa WITH proof of making an in-time visa
requirements of your online academic application.
registration by the end of the second week AND academic qualifications if relevant
of the new session. (see opposite).
@livuni www.facebook.com/Universityof Liverpool @livuni UofLTube 05
Staff will check to ensure that your Tier 4 visa has All students should remember that you are not
been issued under the University of Liverpool’s fully registered at the University until you have
SLN (N5WWG40J6). Please note that it is a completed both Financial Registration and
criminal offence for you to begin studying at an Academic Registration.
institution in the UK with a visa issued under a
different sponsor. If you try to do this without Student smart cards
having made an application for a new Tier 4 Your school or department will inform you when
visa using your CAS issued by the University you will be able to collect your student smart
of Liverpool, you are likely to be removed from card, which allows you to gain access to and
the UK and you will not be permitted to begin borrow books from the Library, access printing
your programme of study. facilities, and access the University Sports and
Fitness Centre (additional charges apply). Please
Academic qualifications be aware that, if you have not completed all the
All international students are required to provide requirements of your registration as described
the University with original evidence of their above (including, for international students,
successfully completed qualifications. The providing acceptable immigration and academic
exceptions to this are: graduates of Liverpool qualifications documentation), you will not be
International College (LIC), Northern Consortium issued with your student smart card.
UK (NCUK), Xi’an Jiaotong-Liverpool University
(XJTLU), students currently on a University of Maintaining your contact details
Liverpool pre-sessional English Language It is your responsibility to keep the University
programme, and University of Liverpool graduates. informed of your contact details and any changes
you make to telephone/mobile numbers or your
If you do not fall within one of the above groups,
address, whether term time or permanent. This
you are required to present your original academic
is to ensure that you can be contacted in an
qualifications for verification during Welcome
emergency and that the University can give you
Week. If you are required to present original
important information when necessary. Please
academic documents at registration, you will
be aware that when corresponding with you via
be able to do this as the same appointment as
email the University will use your University email
having your passport and BRP/visa checked.
address, even when responding to an email
The documents you need to provide are:
which you might have sent using a non-University
Original academic transcript(s) which include address. Please ensure therefore that you check
your final grade your University email account on a regular basis.
Original degree certificate
Original evidence of English Language The University is also required by law to ensure
(with the exception of IELTS, TOEFL, that those international students who require a
and Pearson PTE Academic) visa to study in the UK fully complete and regularly
maintain their contact details as part of the UK www.liverpool.ac.uk/welcome
Original translations of these documents
Home Office Tier 4 immigration system. If you
(if applicable)
are required to register with the police, please
Original passport remember that you must update your police
Original visa. registration each time you move address.
Failure to present documentation Contact details are maintained in the Personal
If you do not present the correct documentation Details portlet of Liverpool Life. Details of how
before the end of the enrolment period then, to log in to Liverpool Life can be found in Chapter
as your immigration sponsor, the University is 3 of your student handbook, “Your University”,
required to inform the UK Home Office that and provides more information about how you
you have failed to register. You will not then can keep your contact details up to date. This
be allowed to begin your programme and handbook will be issued to you along with your
might have to leave the UK. student smart card when you arrive. You will be
reminded at points throughout each academic
session of the need to keep your contact details
fully up to date.
06
Financial registration
– paying your
programme fees
Introduction Whichever category you fall into, it is essential
Before starting your programme you must make that the University is informed of the means by
arrangements to pay your programme fees. This which your fees will be paid and that you make
is called Financial Registration. This section of arrangements for payment of the part of your
the guide shows how to do this using the various fees for which you do not have a sponsor.
options for payment.
The diagram opposite shows the steps that
Programme fees become due in full at the you must take to become financially registered
start of the academic year or at the start of your depending on whether you are sponsored,
programme, whichever is the later. If you are a UK paying in full or paying by instalments.
or EU undergraduate on your first degree, it will
normally be possible for you to obtain a fee loan Student finance, sponsorship
for all or part of your programme fees from the
and scholarships
Student Loans Company (SLC). Depending on Student Loans Company
(UK/EU undergraduates only)
where you normally live, you will have made
If you have obtained a fee loan from the Student
an application for finance with one of Student
Loans Company (SLC) for the whole of your fees,
Finance England, Student Finance Wales,
the SLC will make payment to the University in
Student Finance Northern Ireland or the Student
three disbursements.
Awards Agency for Scotland. Details about this
and other forms of UK government support such If you have applied for student finance from
as maintenance grants and loans can be found the Student Loans Company (SLC), they will
at www.liverpool.ac.uk/study/undergraduate/ have sent you a Student Finance Entitlement
finance/funding letter showing what you are entitled to. You do
not need to show this letter to the University as
In addition, some students, especially overseas
we have systems in place to collect this data
students, may have their fees paid by a sponsor
electronically from the SLC.
such as a government body, whereas other
students may be self-funding for all or part
of their fees.
@livuni www.facebook.com/Universityof Liverpool @livuni UofLTube 07
UK and EU first degree undergraduate students
apply to the SLC
Yes
Sponsorship Or
Send in a copy of your sponsorship/scholarship letter
No
Use our online payment system to pay
by debit/credit card
Or
Yes
Payment in full Pay by cheque
Or
Pay by bank transfer
No
Set up an instalment
Yes Then Make an immediate Then
Use our online plan to make two
Instalment plan payment by debit/
payment system further instalments by
credit card
direct debit/credit card
The letter from the SLC will give the dates of This proof of sponsorship must show the value
payment for each instalment of your maintenance and duration (eg one year, three years etc)
loan and/or grant. The first date of payment will of the sponsorship together with a name and
normally be the first day of term (24 September address of where the University should send the
2018 for most students). Before the first instalment invoice. The University will keep this letter within
is released into your bank account however, the its records. If you do not provide such a letter
University must confirm to the SLC that you are then you will be considered to be self-funding
fully registered. Once we have done this, it takes and you will be expected to pay your own fees.
three working days for the payment to reach your
As a sponsored student, you are responsible for
bank. It is therefore very important that you fully
making sure that your fees are paid. Should your
complete your registration as soon as possible,
including the requirement to confirm your arrival
sponsor fail to pay your fees then the sponsor’s www.liverpool.ac.uk/welcome
invoice will be cancelled and the debt will be
on campus (see Section 3).
transferred to your account for you to pay
Sponsorship (other than an SLC Fee Loan) directly to the University.
If an external organisation (ie not a friend,
relative or the SLC) is responsible for payment If your sponsor fails to pay your fees in accordance
of all or part of your fees the University will with the agreement reached, you will become
invoice them directly. You must provide the subject to the consequences of non-payment
Student Fees and Funding Office with an official described later in this section.
sponsor letter or purchase order (on official letter Please note that all sponsors must pay in full
headed paper) from your sponsor. This should within 30 days of being invoiced.
be sent before you academically register.
Proof of sponsorship must be sent by email to
feesenq@liverpool.ac.uk
08
Scholarships Payment by bank transfer
If you have a scholarship from your University The transfer should quote your University
school or department for all or part of your student ID number and be made to:
programme fee, confirmation of this should Barclays Bank Plc
be sent by email to feesenq@liverpool.ac.uk 48-50 Lord Street
Liverpool L2 1TD
You do not need to provide confirmation that
Sort Code: 20-51-01
you are receiving one or more of the scholarships
Account No: 40249289
found here www.liverpool.ac.uk/student-
Swift Code: BARCGB22
administration/money/scholarship-bursary-
IBAN No: GB11BARC20510140249289
regulations/ as these are administered by the
Student Fees and Funding Office. Please note that payments made using this
method may take up to ten working days
For further information, including student loan
to reach your student fee account.
liability points please read the Payment Policy
2018/19 available from www.liverpool.ac.uk/ Pathways to payments
feespayment/ If your programme fee is more than £300,
you can pay by instalments.
Self-funding: payment methods
If you are paying all or part of your fees, In order to do this you should visit the University
completing a payment plan is an essential fee payment website at www.liverpool.ac.uk/
part of your financial registration. feespayment/tuition
Single immediate payment If you are a home/ EU undergraduate student,
You can pay your programme fees in full (ie as or a postgraduate research student:
a single immediate payment) on or before your You will be asked to pay one third of your
arrival at the University. This payment method is programme fee by debit/credit card and
compulsory if the amount that you have to pay to complete either the online direct debit
is £300 or less. mandate or the online credit card mandate
for the remaining instalments (please note
For convenience, the University provides a range
that we can only accept a direct debit
of immediate payment options. You should note
mandate from a UK bank account)
that the University does not normally accept
payments in cash. You will not be financially registered until you
have completed both parts of this process
Credit/debit card (online) You should do this before you arrive at
We offer a secure online facility where we accept the University
payment by Visa, MasterCard, Maestro and Solo.
The remaining two instalments of your
This is available for use by students and third
programme fees will be collected directly
parties (ie parents, relatives and friends). This is
by the University on the following dates:
the University’s preferred and quickest payment
– 2nd Instalment 4 December 2018
method and will ensure that payments are applied
– 3rd Instalment 4 March 2019.
to your fee account in the timeliest manner.
Please note that no other instalment options
Students in receipt of a Postgraduate Loan from
are available.
the Student Loan Company will be contacted
at the start of the academic year by the Student
Fees and Funding Office requesting a copy
of your payment schedule.@livuni www.facebook.com/Universityof Liverpool @livuni UofLTube 09
If you are an international undergraduate The flowchart below describes the steps you
or postgraduate taught student: should take to make your payment(s) using
You will be asked to pay 60% of your fee by your preferred method.
debit/credit card before you start your course
You will not be financially registered until
this is done Step 1
A second payment of 40% of your fee will Enter your Student ID and date of birth. Follow the
instructions for the payment method you wish to use.
need to be paid by 1 February 2019. Click NEXT.
If you are a postgraduate taught student who is
eligible for funding from the Student Loan Company:
The following instalments will be available and Step 2
will be collected directly by the University on Enter your card details in order to either pay the
the following dates: first instalment or the full amount. Click NEXT.
– 1st instalment 1 November 2018
– 2nd instalment 1 February 2019
– 3rd instalment 1 May 2019
Step 3
Please note that no other instalment options This page gives you the opportunity to check the
are available details from the previous step before committing to the
payment. Once you are satisfied that the details are
You will be asked to complete either the online correct – Click NEXT.
credit card mandate to enable us to collect
the instalments. You will not be financially
registered until you have completed this Either Or
process. You should do this before you arrive
at the University. Step 4 Step 4
Payment in full 1st instalment
Online payments Payment receipt, Payment receipt,
detailing the amount detailing the amount
Whether you wish to make a single payment paid, will be emailed paid, will be emailed
by debit/credit card or set up an instalment plan, to the advised email to the advised email
you should visit www.liverpool.ac.uk/ address. This completes address. Click NEXT
feespayment/tuition /self-financing/ the process. to proceed.
paying-in-full/
Please ensure that you read the terms and
conditions and the ‘Payment Policy 2018/19: Complete either the
direct debit or the
www.liverpool.ac.uk/welcome
Student Fees, Fines and Charges’ prior to
credit card mandate.
selecting your method of payment.
You will receive
separate email
confirmation of the
successful completion
of either the direct debit
or the credit card
mandate. This
completes the process.10 @livuni www.facebook.com/Universityof Liverpool @livuni UofLTube
Consequences of non-payment Undergraduate students
If you fail to make a timely arrangement to pay Programme fees will be calculated in accordance
your fees or other charges, access to the libraries with the table below:
facilities will be denied and/or limited until such
Withdrawal or Percentage of annual
time as a suitable arrangement is in place. suspension date fee charged
Similarly, should you default on any payment 24 September – 0%
your access to these services will be also be 21 October 2018
denied and/or limited.
22 October – 25%
If you fail to respond by the due date of any fee 6 January 2019
or charge invoice you will have your full IT and 7 January – 7 April 2019 50%
library access, including your University email
account, VITAL and Liverpool Life computing 8 April – 31 May 2019 100%
facilities suspended until the whole of any
outstanding amount has been paid. Any refund due will be made to the person or
account from which the original payment was
You will not be permitted to return to study in the received. Where monies are owed to the
next academic year until previous outstanding University following the application of the above
debts have been paid in full. policy, students will be made directly liable for all
If you have not paid outstanding fees or other outstanding debt.
charges to the University by one month (at the Postgraduate students
latest) before the date on which the award of No charge will be made to students who leave
a degree, diploma or certificate is due to be within the first four weeks of registration. Students
conferred, you will not be eligible to be who leave after four weeks of registration will
presented for such an award. be charged for each completed week of their
programme pro-rata to the number of weeks
Programme fees refund policy for which their programme is scheduled to run.
The University operates a policy of refunding part
of the fees raised in those circumstances where a
student chooses to leave their programme during
the academic session. Refunds will be calculated
based upon the date the University was formally
informed of the change in registration. It is
therefore important that you follow the University’s
procedures for withdrawal or suspension and
ensure that the date of your leaving is formally
notified to the University.
Your student handbook ‘Your University’,
which you will receive when you arrive at
University, provides more information about
these procedures.11 01
12 @livuni www.facebook.com/Universityof Liverpool @livuni UofLTube
Scholarships
and bursaries
The University of Liverpool If you are on an undergraduate programme of
study and you withdraw from your programme
provides a generous range of or suspend your study, the fee waiver applied
scholarships and bursaries to to the programme fee will be adjusted in
accordance with the table below.
support talented students from
Withdrawal or proportion of fee
every background. More detailed Percentage of annual
regulations prescribe the award of Suspension date fee charged
these scholarships and bursaries 24 September –
21 October 2018 0%
and can be found at www.liverpool.
22 October –
ac.uk/student-administration/ 6 January 2019 25%
money/scholarship-bursary- 9 January – 7 April 2019 50%
regulations/
8 April – 31 May 2019 100%
Students entering the University in session
If you are on a postgraduate programme of
2018/19 should consult the regulations relevant
study and you withdraw from your programme
to that session in order to clarify their eligibility for
or suspend your study, the fee waiver for which
the relevant award. In particular, students should
you are eligible will be applied pro-rata to the
check their eligibility to hold more than one award,
programme fee calculated in accordance with
which in some cases is prevented.
the postgraduate refund policy (Section 4).
Eligibility and payment Cash bursary payments
Fee waivers Where a cash bursary is chosen, payments
Where the award constitutes a programme will be made in three disbursements and only
fee waiver or reduction, or where an option following positive confirmation of attendance on
is provided and a programme fee waiver or each of the dates specified in the table opposite.
reduction is chosen, this will be applied in its In line with UK government policy regarding
entirety to the annual fee raised in October. fee loan liability, payments will be made in the
proportions and on the dates also specified in
the table opposite. All payments will be made
directly into your UK bank account through the
SLC Higher Education Bursary and Scholarships
Scheme (HEBSS).@livuni www.facebook.com/Universityof Liverpool @livuni UofLTube 13
Payment Eligibility (attendance) date Payment date Proportion
1 24 September 2018 30 November 2018 25%
2 7 January 2019 8 February 2019 25%
3 8 April 2019 10 May 2019 50%
If you withdraw or suspend your study, you will
not be confirmed as in attendance on the next
and subsequent eligibility dates and hence
you will not be entitled to the receipt of a cash
bursary in the proportions listed against those
eligibility dates. Should a payment be erroneously
made due to failures in the HEBSS or University
systems, the University will require the return of
such a payment. Similarly, where a scholarship or
bursary is dependent on household income and,
as a result of a change in income or a reassessment
of the income, you cease to be entitled or your
www.liverpool.ac.uk/welcome
entitlement to the scholarship or bursary is
reduced, you will be required to return the
applicable payments already made.
If you withdraw or suspend within the first four
weeks of any given academic year, you will not
be entitled to any cash bursary payments in that
academic year.14 @livuni www.facebook.com/Universityof Liverpool @livuni UofLTube
Helpful services
and information
Disability support Student Administration Centre
Disability Advice and Guidance offers The Student Administration Centre (SAC) in
information, advice and guidance to students Liverpool, is located on the ground floor of the
with a disability and/or specific learning Foundation Building (Building no 501; Ref D6;
difficulties such as dyslexia. www.liverpool.ac.uk/maps/). The SAC is open
all year round between 9am and 5pm Monday
The University actively encourages students to
to Friday with the exception of Wednesdays
contact the team as soon as possible, to discuss
when opening hours are 10am-5pm and provides
their support needs.
the focal point for all student enquiries relating
Disability Support to academic and financial registration, as well
T: +44 (0)151 794 4714/5117/0323 as matters relating to scholarships and bursaries.
E: disteam@liverpool.ac.uk Alternatively you may contact the SAC by phone
www.liverpool.ac.uk/studentsupport/disability on T: +44(0)151 794 6777 (fees, scholarships and
bursaries enquiries) or T: +44(0)151 794 6759
IT & academic registration drop-in centre (academic registration enquiries).
If you need help to activate your computing
account, complete academic registration, or access
the University’s IT services – from a University
PC or your own device – you can visit the
Student Registration Drop-in Centre for support:
Location: 1st Floor PC Centre, Central Teaching
Laboratory (building no. 802, campus map ref F6
www.liverpool.ac.uk/maps/)
Opening hours: Monday 17 and Tuesday 18
September, 9am to 4pm Wednesday 19 to
Friday 21 September, 9am to 2pm15
Student Experience Team, London
The Student Experience Team, based at the
University of Liverpool in London, is there to
ensure you have everything you need whilst
studying in the capital. The team will be your
first point of contact for any queries you may
have and will also be able to advise on University
processes such as examination and assessment
matters. They are also able to help with any
practical, emotional or general issues you might
have and can help you access any offsite
specialist services, either in London or in
Liverpool if required. The team are friendly, very
experienced, and here to help. If you are not sure
who you should talk to about any issue or problem
then call in to see the Student Experience Team
at any time between 8.30am and 5pm Monday
to Friday at 33 Finsbury Square, London,
EC2A 1AG. E: stuexldn@liverpool.ac.uk
T: +44 (0)20 7682 4646.
Student status letters
During your time at University you may need
to provide evidence of your status as a registered
student for purposes such as opening a bank
account, requesting exemption from Council
Tax or applying for a part-time job. Letters for
all of these purposes can be requested through
Liverpool Life using the appropriate portal. Your
letter will be posted to you, at your term-time
address, within three working days of making
the request.
Please note that you need to be fully registered
(both academically and financially) before the
system will allow you to request a letter.
Students in Liverpool should not visit the
Student Administration Centre to request
www.liverpool.ac.uk/welcome
or to collect status letters.
Students in London requiring a status letter in
order to open a bank account should visit the
Student Experience Team at 33 Finsbury Square.16 @livuni www.facebook.com/Universityof Liverpool @livuni UofLTube
Vaccinations Tuberculin (TB) test
We want you to enjoy your time at the University Students from some countries will be required
of Liverpool and hope that nothing will stop you to provide evidence of screening for TB as part
getting the best out of your studies. of the visa application process. If this applies to
you it will be made clear on the visa application.
Take some time now to read through this
important information and take action now Student health
to help you stay healthy. All students are advised to register with a GP in
Liverpool to ensure access to full medical care.
MMR (Measles, Mumps and Rubella) Students who register with Brownlow Health can
During the last few years a number of use the Student Health Service based on campus.
universities, including Liverpool, have seen an Registration can be completed online via
increase in cases of Mumps among students. www.campusdoctor.co.uk/liverpool and more
This can be a debilitating illness in young information about Brownlow Health can be found
people with the possible risk of complications. at www.brownlowhealth.co.uk
Department of Health advice is that all those
entering higher education should have had Useful contacts
two immunisations against Measles, Mumps Student Records and Administration
and Rubella (known as MMR). Please ensure T: +44 (0)151 794 6758/6759
that you are fully immunised before you arrive at E: studentenq@liverpool.ac.uk
the University. If you have not been immunised, www.liverpool.ac.uk/student-administration/
please arrange this with your family doctor. student-administration-centre
Meningitis Student Experience Team, London
There has been a small increase in the rate of T: +44 (0)20 7682 4646
Meningococcal Meningitis and Septicaemia in E: stuexldn@liverpool.ac.uk
recent years with a particular increase in cases www.liverpool.ac.uk/london-campus
of Meningitis W. It is still an uncommon condition
Student Fees, Scholarships and Bursaries
but young people attending higher education
T: +44 (0)151 794 6777
for the first time, especially when living in halls
E: feesenq@liverpool.ac.uk
of residence, are at a greater risk of this disease,
www.liverpool.ac.uk/student-administration/
particularly in the first few weeks of their first
money
term at university.
Student Services
We urge students to contact their GP to have T: +44 (0)151 794 5863
the Meningitis ACWY vaccine at least two E: sscrec@liverpool.ac.uk
weeks before starting university, to achieve www.liverpool.ac.uk/studentsupport
maximum protection. This vaccine projects
against Meningitis C and Meningitis W. If you are
unable to receive immunisation in your home
area your new Liverpool GP will be able to carry
it out on your arrival.Est. 1881 For advancement of learning and ennoblement of life.
Marketing and Communications The University of Liverpool L69 7ZX T: +44 (0)151 794 5927 E: ugrecruitment@liverpool.ac.uk www.liverpool.ac.uk
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