Student Policy - Last updated: 5 April 2018 - The Career Academy

 
Student Policy - Last updated: 5 April 2018 - The Career Academy
Student Policy

Last updated: 5 April 2018
Contents
Student Policy ......................................................................................................................................... 1
1. General ................................................................................................................................................ 3
   1.1   Introduction ..................................................................................................................................3
   1.2      Our Tutors .......................................................................................................................................3
   1.3         Student Policy ...............................................................................................................................3
2. Admission and Enrolment ................................................................................................................... 4
   2.1      Entry Requirements ..................................................................................................................4
   2.2            Cancellation of Enrolment ........................................................................................................4
   2.3         When enrolment becomes official................................................................................................5
   2.4         Enrolment provisions for specific student groups ........................................................................5
3. Paying Fees.......................................................................................................................................... 6
   3.1    Payment methods .........................................................................................................................6
   3.2         Interest-free payment plan ...........................................................................................................6
   3.3         Liability for unpaid fees.................................................................................................................6
   3.4         Fees paid by a company or other third-party ...............................................................................6
4. Transfers and Course Deferral ............................................................................................................ 7
   4.1    Course transfers ............................................................................................................................7
   4.2         Course Deferral .............................................................................................................................7
   4.3         Course extension...........................................................................................................................7
5. Refunding Fees .................................................................................................................................... 8
   5.1   Refund Policy ................................................................................................................................8
   5.2         Refunds on compassionate or exceptional grounds .....................................................................8
6. Assessment and Academic requirements ........................................................................................... 9
   6.1   General Principles .........................................................................................................................9
   6.2         Assessment Guidelines .................................................................................................................9
   6.3         Plagiarism ......................................................................................................................................9
   6.4         Passes and grades ...................................................................................................................... 10
   6.5         Restricted Pass ........................................................................................................................... 10
   6.6         Grading ....................................................................................................................................... 10
   6.7         Completion of course ................................................................................................................. 10
   6.8          Moderation ............................................................................................................................... 10
7. Student Support Resources .............................................................................................................. 11
   7.1   Student add-ons ......................................................................................................................... 11
8. Comments and Complaints ............................................................................................................... 11
   8.1  General ....................................................................................................................................... 11
Appendix 1: Debitsuccess Terms and Conditions ................................................................................. 12
Declaration ............................................................................................................................................ 15

                                                                               2
1. General
1.1 Introduction

1.1.1   Welcome to The Career Academy, Australia’s leading provider of online courses. We are excited
        that you have decided to join us and look forward to a happy and successful partnership
        together.

1.1.2   We aim to provide students with an outstanding online learning experience that will empower
        you to embrace new opportunities and advance your career. We want to ensure that your
        interactions with The Career Academy reflect the values that we place on mentoring, inspiring
        and supporting students through their training.

1.2     Our Tutors
1.2.1   Our tutors work hard to meet the students’ expectations and strive to deliver high quality
        education support. They are either qualified in the National Certificate in Adult Education and
        Training or currently completing this qualification.

        The team is led by Tutor Manager Maddy Moseray and Global Academic Manager Jessie
        Nankivell. Maddy has held various positions over the years with the Education Industry
        including the position of an Academic Board Member. Maddy has an extensive education
        background consisting of a Bachelor in Business Management and an MBA. More recently,
        Maddy is on her way to completing her second Master’s degree, Master of Education
        specialising in Policy in a Global Context with the University of Melbourne. Jessie is a qualified
        chartered accountant with expertise in course development and certified XERO expert. Both are
        passionate managers with experience in education delivering and designing inspiring and
        informative courses.

1.3 Student Policy
1.3.1   The Student Policy is for students enrolled into online courses with The Career Academy and its
        purpose is to provide a framework that outlines essential and useful information to its students.
        This includes:

            •   To define the responsibilities of the Students
            •   To define the responsibilities of the Academic Team
            •   To define the responsibilities and authorities of The Career Academy
            •   To define the rules and regulations of The Career Academy

1.3.2   The Student Policy is created for the purpose of ensuring students with The Career Academy are
        treated fairly and equitably.

1.3.3   The Career Academy is committed to providing a high-quality learning environment and all
        policies are intended to be with relevant legislation.

                                                    3
2. Admission and Enrolment
2.1 Entry Requirements

2.1.1   All students will be considered for enrolment at The Career Academy, unless on a student visa,
        but please ensure you’ve advised the team if there are Medical Conditions or other problems
        that may prevent you from completing the course.

2.1.2   If on any other visa at the time of enrolment, it is the students’ responsibility to maintain that
        visa for the duration of their course. If there are any changes, the student must contact The
        Career Academy at info@thecareeracademy.com.au

2.1.3. Those students residing in New Zealand will need to send through supporting documentation
       before enrolment is confirmed. This comprises of:

                •   Passport page
                •   Visa stamp or E-Visa and
                •   Photo of New Zealand first entry date

2.1.4   Enrolment is confirmed once the student accepts The Career Academy’s student policy, uploads
        their supporting documentation (if required) and receives their login details through a welcome
        email. The student has deemed to have received the email at the end of the day and will be
        their enrolment date.

2.1.5   There are no academic prerequisites for The Career Academy courses, however in order to be
        considered for enrolment at TCA a student must meet English proficiency requirements (IELTS
        5.5 or above).

2.1.6   As an online education provider, The Career Academy does have minimum technical
        requirements; before signing up to commence their course students will need to ensure they
        have Microsoft Office. Without Microsoft Office students will be unable to open or submit their
        assignments.

2.2 Cancellation of Enrolment

2.2.1   If a student would like to cancel their enrolment, or downgrade their course, they must email
        their cancellation request to info@careeracademy.com.au. If a student is within their 10-day
        cooling off period they will receive contact from the team within 3 working days. If outside, they
        will receive contact within 10 working days.

2.2.2   To be eligible for a refund of the course fees the student must meet the following conditions:

          •   To receive a full refund of the course fees the student must submit their cancellation
              request within 10 working days of the enrolment date. The enrolment date is the date
              the student receives their Welcome email and Learning Platform login details as defined
              in section 2.1.4. Refunds will only be processed on 20th of each month.
          •   A student will be liable to pay the full amount of the course fees if they cancel after 10
              days of enrolment.

                                                     4
2.2.3   The student can appeal the full payment of fees if there are mitigating circumstances and their
        appeal will be reviewed by the Managing Director. His decision will be final and no further
        consideration will be given to the students appeal.

2.2.4   As an alternative to cancelling students can opt to suspend their course start date for a up to 3
        months, subject to management approval. Payments for the course fees will commence on their
        new start date.

2.2.5   The Career Academy may refuse to permit, or may cancel the enrolment of students who are
        not of good character (including, but not limited to, having a bad debt history or a history of
        breaching The Career Academy rules or regulations).

2.3 When enrolment becomes official

2.3.1   Enrolment becomes official once the student:
            •   Accepts and signs the Student Policy as advised by their student advisor;
            •   Sends through their supporting documentation as per 2.1.3 (if required); and
            •   Receives their Learning Platform login email as defined in section 2.1.4.
2.4.2   If on an interest free payment plan (see 3.2.2) the student will also need to pay a non-
        refundable $50 payment plan establishment fee.

2.4 Enrolment provisions for specific student groups

2.4.1   Students under 18 not affiliated with their school will need verbal parental consent and a signed
        declaration, and proof of support of payment of fees before they can enrol in The Career
        Academy

                                                    5
3. Paying Fees
3.1 Payment methods

3.1.1   Student can pay for their courses via the following methods:

          •   Full online payment by credit card
          •   Full online payment by direct bank transfer
          •   Interest-free payment plan with Debit success

        And will need to confirm on enrolment they have the required authority to operate the relevant
        bank account.

3.2 Interest-free payment plan

3.2.1   If you have selected an Interest-free Debitsuccess payment plan, you are deemed to have
        accepted Debitsuccess terms and conditions. See appendix 1 for the complete T&Cs.

3.2.2   Before being enrolled in the relevant course the student will need to pay a $50 payment plan
        establishment fee. This cannot be refunded in the event of a subsequent cancellation.

3.3 Liability for unpaid fees

3.3.1   Students who do not pay their fees on time:

          •   authorises The Career Academy to notify any debt collection or credit reporting agency
              upon default by the Customer in regard to any obligation to pay under this Student
              Policy;
          •   agrees to immediately pay the full outstanding balance of the remainder of the payments
              due, including any current arrears, should a default occur prior to student fees having
              been paid;
          •   agrees to pay any and all costs incurred as a result of debt collection including the
              commission, fees and costs charged by any debt collection agency and any associated
              court costs such as Disputes Tribunal fees;
          •   will be referred to Illion (formerly Dun & Bradstreet) 13 23 33

3.3.2   The Career Academy will suspend a student’s account if they miss two consecutive payments, or
        their account becomes significantly overdue. It will be at the discretion of the Credit Control
        team when the overdue student can access their course again.

3.4 Fees paid by a company or other third-party

3.4.1   Companies or other third parties, who have confirmed that they are paying a student’s fees by
        producing an order number or a letter confirming payment, are liable for any outstanding fees,
        including where the student withdraws or transfers their enrolment. This applies even if the
        student no longer works or that company.

                                                   6
4. Transfers and Course Deferral
4.1 Course transfers
4.1.1   Students may apply to transfer between courses of equal value within a month of enrolment.

4.1.2   However, students can only transfer between courses once. If a student requests a second
        transfer, or wishes to transfer outside of the one month period, it will need to be approved by
        Senior Management and an administration fee of $100 + GST will be charged.

4.2 Course Deferral
4.2.1   Students can defer their course start date for up to 3 months, subject to management approval.
        Payments for the course fees will be suspended until they resume their studies.

4.2.2   Students are only allowed to suspend their course once during their studies.

4.2.3   Students enrolled in more than one course can request to have certain courses suspended until
        they have completed their first course.

4.3 Course extension
4.3.1   The courses we offer are designed to be completed within a six, twelve or eighteen month time
        frame depending on the course.

4.3.2   The enrolment date is the date the student receives their Welcome email and Learning Platform
        login details. From that date students have 6 months to complete their Certificate or Diploma in
        Xero or MYOB course and 12 months to complete their Diploma and Pathway courses.
        However, the Administration Pathway, Accounting Pathway and Accounts Admin & Payroll
        Pathways are all 18 months.

4.3.3   If students fail to complete their course within the required timeframe their course will be
        suspended in Learning Platform and they will cease to have access to the content. Access will
        resume only after students have paid for a course extension from the student services
        department. As per 2.1.3, we require supporting documentation for all New Zealand residing
        students, and as such an extension will not be applied until satisfactory identification has been
        received.

4.3.4   Students can either:

          •   Continue in their existing course for $100, with a 3 month extension, but must accept that
              the existing course may exclude recent updates.
          •   Transfer onto a newer course (if one is available), but the student will have to start their
              studies from the beginning. The student is able to use the 20% returning student discount
              when re-enrolling.
4.3.5   Students will only be eligible for one course extension (but can re-enrol as many times as they
        require), and this will be valid from the day it’s processed. The team are always on hand to
        discuss your progress, but please apply for your course extension close to your completion date.

4.3.6   The tutor team will mark assessments within 3 – 5 working days and are unable to cater for bulk
        uploads from students in their last fortnight. The team will only be able to mark 4 assessments
        within the last two weeks of a students’ course.

                                                    7
5. Refunding Fees
5.1 Refund Policy

5.1.1   The following table outlines TCA refund policy

 Circumstances                     Refunds                           Establishment Fee

 Cancellation of course within     100% refund of course fees plus         $50 non-refundable
 10 days of the enrolment date     add-on costs

 Cancellation of course after 10   No refund                                        Nil
 days of the enrolment date

5.2 Refunds on compassionate or exceptional grounds

5.2.1   No refunds will be made after the refund periods stated in the above table except on
        compassionate grounds where the student’s ability to study and complete their course has been
        significantly affected by events beyond their control, including but not limited to:

          •   Illness;
          •   Injury; or
          •   Circumstances deemed exceptional by the Managing Director

5.2.2   To be considered for a refund on compassionate or exceptional grounds the student must
        provide appropriate documentary evidence. Only refunds up to 70% of total fees will be given if
        approved.

                                                   8
6. Assessment and Academic requirements
6.1 General Principles
6.1.1   Assessments at The Career Academy have been designed to test student’s knowledge of the
        course content in a fair and equitable manner.

6.1.2   It is the student’s responsibility to familiarize themselves with assessment regulations and
        requirements for their course.

6.1.3   Academic integrity is a central philosophy of The Career Academy and we expect our staff and
        students to adhere to our values of honesty, trust, responsibility, fairness and respect when
        engaging in teaching and learning.

6.2 Assessment Guidelines
6.2.1   Assessments submitted by students must be their own work. Our courses are offered on the
        basis of trust, assuming the good intentions, integrity, and moral character of our students. If
        there is a question about whether a student has submitted work that is not their own The
        Career Academy will review the information and decide what action to take.

6.2.2   For each module the students learning will be accessed via a written assessment and/or a quiz.

6.2.3   Tutors will mark the assessment according to marking schedules and the student will receive a
        pass, fail or resubmit required grade for their assessment and a percentage grade for their quiz.

6.2.4   Students are allowed a maximum of three submissions per assessment, to ensure that students
        are diligently working through the course notes, and taking on board the feedback provided by
        the tutor team.

6.2.5   If a student doesn’t pass on their third attempt, their work will be reviewed by the senior
        management team. Depending on the quality of work produced and the students progress so
        far to date, they will either:

        •       be able to purchase another attempt at that specific assignment for $100 + GST
        •       need to repurchase the course and begin from topic one if they wish to complete and
                achieve their certificate

6.3 Plagiarism
6.3.1   Plagiarism is not tolerated at The Career Academy and it is the student’s responsibility to
        become aware of The Career Academy rules on plagiarism.

6.3.2   Plagiarism is defined as:

            •     Copy and pasting text directly from The Career Academy course material.
            •     Copy and pasting text or visual images from other resources.
            •     Submitting another student’s work in whole or in part and claiming it is your own work.
            •     Submitting work that has been written by someone else on the student’s behalf.
6.3.3   If a student submits work that is deemed as plagiarized they will be required to resubmit the
        assessment. Students will be given a warning and if they continue to submit work that is not
        their own they will fail their course and will not receive a certificate of achievement.

                                                       9
6.3.4   Students must answer questions using their own words.

6.4 Passes and grades
6.4.1   In courses where a competency is based on an assessment the student will either receive a
        pass, resubmit required or fail grade.

6.4.2   In courses where a competency in based on a quiz the student will either receive a pass or fail
        grade. The pass mark is 80%.

6.5 Restricted Pass
6.5.1   Students who marginally fail an assessment may be considered for a restricted pass or allowed
        one more submission. Restricted passes will not be available for every assessment or course.

6.5.2   It will be at the discretion of the tutor manager and academic team to decide if a student is
        eligible for a restricted pass. The decision will be based on the student’s progress and
        performance throughout their course.

6.5.3   Students will be granted no more than two restricted passes per course.

6.6 Grading
6.6.1   Tutors aim to grade assignments within 3 - 5 working days. However, it can take longer
        depending on the volume of assessments to mark.

6.6.2   Students will receive an email notifying them that their assessment has been graded.

6.6.3   Students can appeal their final grade if they fail their third attempt within 10 working days of
        receiving their grade. They may apply in writing to have their work and the marking reviewed by
        the tutor manager.

6.7 Completion of course
6.7.1   A Certificate of Achievement will be only be issued to students when they have paid their fees in
        full.

6.7.2   Once fees have been paid in full students will be able to access their Certificate of Achievement
        from their Learning Platform. Hard copies can be requested for $10 by emailing
        studentservices@thecareeracademy.com.au, and will be issued within 10 working days of
        receiving the request.

6.7.3   The Career Academy does not issue Academic Transcripts for its courses however upon request
        we can arrange an overview of a student’s academic achievement with The Career Academy.

6.8     Moderation
6.8.1   All summative assessments submitted by students will be subject to internal and external
        moderation.

                                                   10
7. Student Support Resources
7.1 Student add-ons

7.1.1   We are committed to helping improve our students learning experience with products to
        support their studies. These can be purchased via credit card, bank transfer or can be added to
        your payment plan (your weekly payments will not change).
        http://www.careeracademy.com.au/add-ons/

8. Comments and Complaints
8.1 General

8.1.1   The Career Academy encourages and welcomes student feedback as we are always aiming to
        improve and growing as a learning institute.

8.1.2   The Career Academy is committed to ensuring the Student Policy stays abreast of relevant
        legislation changes. Please check the website or learning platform regularly for the most up to
        date version.

8.1.2   Complaints can be emailed to our student services and academic management team at
        complaints@thecareeracademy.com.

8.1.3   All complaints will be dealt with by either the tutor manager, sales manager and/or the
        directing manager.

8.1.4    At the end of every course students are encouraged to provide feedback on the course and
        their learning experience. Students should inform our administrator
        (studentservices@careeracademy.com.au) if they would prefer that their feedback was not
        used for marketing purposes

8.1.5   On requesting an Information Pack students will receive a complementary phone consultation
        with a course adviser. Students will also be automatically added to The Career Academy eNews
        database. Students should advise our administrator (info@careeracademy.com.au) if they do
        not wish to receive Career Academy updates.

                                                   11
Appendix 1: Debitsuccess Terms and Conditions

Introduction                                                       This Contract may be terminated at any time with the
                                                                   agreement of the Facility. The Customer shall not consider
This document outlines the rights and responsibilities you
                                                                   that this Contract has been terminated until such time as
have with regard to the ability of Debitsuccess to directly
                                                                   termination is confirmed in writing to the Customer by
debit your nominated bank account or credit card for any
                                                                   Debitsuccess and/or the Facility to the last address of the
instalments or payments due by you under the terms and
                                                                   Customer that Debitsuccess has on record. Termination of
conditions of this Contract. All communication relating to
                                                                   this Contract will also terminate the instruction to accept
this Contract are to be sent directly to Debitsuccess. All
                                                                   direct debits.
queries regarding the provision of the Services should be
directed to the Facility.
                                                                   Further customer agreements
Definitions                                                        The Customer agrees that:
In this Contract, the words and phrases referred to below
are defined as follows:
                                                                   Change in Facility details – the Customer’s obligations
                                                                   under this Contract are not affected by a reasonable
                                                                   change in the normal location where the Services are
“Commencement Date” means the date that the Facility
                                                                   ordinarily provided, a reasonable change in the location of
provides the Services to the Customer or such other date
                                                                   the Facility’s premises, a change in the ownership of the
as agreed by the Facility and the Customer.
                                                                   Facility, or a change in the name of the Facility; and
                                                                   Rights conditional – the Customer’s rights to the Services
“Contract” means these terms and conditions together               are conditional upon he or she:
with the conditions of instruction to accept direct debits.
                                                                   complying with any rules and conditions of the Facility
                                                                   relating to the Services; and
“Customer” or “you” means the person or party signing              making any payments required under this Contract when
this Contract.                                                     due.
                                                                   Payments
“Debitsuccess” means Debitsuccess Limited: Email:                  As consideration for receipt of the Services, the Customer
customerservice@debitsuccess.com                                   agrees to pay the instalment amount at the agreed
                                                                   payment frequency for the term of this Contract. The
                                                                   Customer may alter the payment frequency and/or day to
“Facility” means the organisation providing the Services           debit by requesting a change with Debitsuccess. However,
and/or its franchisees, as applicable.                             any changes shall not affect the total amount of money
                                                                   the Customer would otherwise be required to pay. Should
                                                                   there be any payments in arrears, the Customer
“Facility Membership Agreement” means any terms,                   authorises Debitsuccess to debit the outstanding balance
conditions and contractual agreements made between the             in order to bring the account up to date. “The balance to
Facility and the Customer.                                         settle in Debit Success reflects the minimum number of
                                                                   payments as per payment schedule and not as per the
                                                                   contractual amount”.
“Services” means the services to be provided by the
Facility pursuant to which this Contract relates. For the
purposes of this Contract, “Services” means an                     Administration Fee
entitlement to use the Services provided by the Facility           A one-off administration fee is payable by the Customer
and does not mean the “actual” use of the Services.                on signing this Contract. The Customer authorises
                                                                   Debitsuccess to add any fees owing under this clause, to
                                                                   the initial instalment to be paid by the Customer (as a
Term                                                               separate payment or otherwise) or to such other
This Contract will commence on the Commencement Date               instalments as Debitsuccess may, at its sole discretion,
and will continue until all instalments and payments due           decide.
have been paid in full, unless terminated earlier in
accordance with clause 4.
                                                                   Late Payment Fee
                                                                   A late payment fee of the amount indicated on the front
Early termination                                                  of this Contract is payable by the Customer to

                                                              12
Debitsuccess for each reversal of a payment initiated by             Entire Agreement
Debitsuccess in accordance with this Contract. The
                                                                     This Contract and the Facility Membership Agreement (as
Customer authorises Debitsuccess to add any fees owing
                                                                     applicable) constitutes the entire agreement,
under this clause to any future instalments paid by the
                                                                     understanding and arrangement (express and implied)
Customer (as a separate payment or otherwise).
                                                                     between the Customer, the Facility and Debitsuccess
                                                                     relating to the subject matter of this Contract, and
                                                                     supersedes and cancels any previous agreement,
Privacy
                                                                     understanding and arrangement relating to the subject
The Customer acknowledges that:                                      matter of these arrangements whether written or oral. In
                                                                     the event of any inconsistency between the terms of this
                                                                     Contract and the Facility Membership Agreement that
Debitsuccess is entitled to store his or her personal                specifically relate to the rights and obligations of the
information (whether received from the Customer, the                 Facility (other than any right to unilaterally vary fees
Facility or otherwise) on its systems, and use it for the            payable), the terms of the Facility Membership Agreement
purposes of administering this Contract, providing its               shall prevail.
products and services, or offering alternative products and
services;
                                                                     Severability
he or she has rights of access to, and correction of, his or
her information under the Privacy Act 1988 (Cth); and                If any provision of this Contract is prohibited, invalid or
                                                                     unenforceable, that provision will be ineffective to the
Debitsuccess (or the Facility) may contact the Customer              extent of the prohibition, invalidity or unenforceability
for any purpose related to the provision of its products             without invalidating the remaining provisions of this
and services.                                                        Contract or affecting the validity or enforceability of that
Liability                                                            provision, unless it materially alters the nature or material
                                                                     terms of this Contract.
The Customer agrees that, to the extent permitted by law,
neither the Facility, Debitsuccess or any of their related
companies, directors or employees will be liable for any             ________________________________________________
direct, indirect, or consequential injury, loss or damage to         _____________________________
the Customer, or to the property of the Customer
whatsoever, arising out of or in relation to this Contract.
                                                                     TERMS AND CONDITIONS OF THE DEBITSUCCESS DIRECT
                                                                     DEBIT REQUEST (DDR) SERVICE AGREEMENT
Debt Collection Action
The Customer:
                                                                     INITIAL TERMS
                                                                     Debitsuccess will debit your nominated account for the
authorises the Debitsuccess to notify any debt collection            amounts and at the frequency of payments as agreed
or credit reporting agency upon default by the Customer              between us on the Debitsuccess DDR Contract, authorised
in regard to any obligation to pay under this Contract;              and accepted by you.
agrees to immediately pay the full outstanding balance of
the remainder of the payments due, including any current
arrears, should a default occur prior to this Contract               CHANGE OF TERMS
terminating;
                                                                     In the unlikely event that the initial terms are to change,
authorises Debitsuccess to add $50 to the outstanding                they can only do so in accordance with your Contract and
debt as its fee for dealing with the default; and                    we must give you at least 14 days’ notice of the changes
                                                                     including if applicable the new amount, new frequency
agrees to pay any and all costs incurred as a result of debt         and next debit date.
collection including the commission, fees and costs
charged by any debt collection agency (approximately 25%
of the outstanding debt).
                                                                     DEFERRING OR STOPPING A PAYMENT
Contracts Privity
                                                                     Should you wish to defer a payment to another date you
The Customer acknowledges that Debitsuccess has been                 must contact Debitsuccess before the date of that
contracted by the Facility to collect the instalments due            payment to request the deferment. Deferments are
under this Contract and the Customer acknowledges that               entirely at the discretion of Debitsuccess and will depend
all rights of the Facility pursuant to this Contract are able        on the length of deferment, the current state of your
to be enforced by Debitsuccess as if it were the Facility,           account and your past history. You may request us to stop
without any involvement on the part of the Facility or the           an individual payment however you will still be liable to
consent of the Customer.                                             make this payment by some other method or your
                                                                     account will become overdue

                                                                13
ALTERING THE SCHEDULE                                                may, if we have not received instructions to the contrary
                                                                     from you, debit both the current due payment and the
Should you wish to alter the payment frequency or Day to
                                                                     now overdue payment(s) on the same day. Debitsuccess
Debit, contact Debitsuccess and we, at our discretion, may
                                                                     may debit other fees or costs involved with debt collection
be able to make the changes you require. There may be a
                                                                     in accordance with the terms and conditions of the
fee charged for this service (details of any fees payable can
                                                                     Contract.
be obtained by contacting Debitsuccess). Any changes
made will not affect the total amount you would
otherwise have paid over the minimum term of your
                                                                     ENQUIRIES
Contract.
                                                                     All enquiries should be directed to Debitsuccess and
                                                                     should be made at least 1 working day prior to the next
SUSPENDING THE PAYMENTS                                              scheduled debit date.
Suspension of payments may be possible under the terms
of your Facility Membership Agreement. Payments may be
                                                                     YOUR OTHER RESPONSIBILITIES
suspended for a minimum of 2 weeks at a time so long as
the total time suspended within the minimum term does                In addition to those already mentioned, you are
not exceed 6 weeks. In order to suspend payments you                 responsible for ensuring that your nominated account is
should contact Debitsuccess at least 3 days prior to the             able to accept direct debits. If it is not, it is your
date of the first suspended payment. There is a charge of            responsibility to provide Debitsuccess with a new account
$5.00 per week while the contract is suspended unless a              number
different fee is specified on the front of this Contract. Any
time spent on suspension will be added onto the minimum
term of the Contract so that the sum of the instalments
payable for the minimum term or number of payments
shall still be payable regardless of any suspension or
suspension charges made.

CANCELLING THE PAYMENTS
You can cancel this Direct Debit Request Authority by
requesting this of Debitsuccess or your bank. Cancellation
of the authority to debit your account will not terminate
this contract or remove your liability to make the
payments you have agreed to.

DISPUTES
If you dispute any debit payment, you must notify
Debitsuccess immediately. Debitsuccess will respond to
your dispute within 7 working days and will immediately
refund the amount of the debit if we are not able to
substantiate the reason for it. If you do not receive a
satisfactory response from us to your dispute contact your
financial institution who will respond to you with an
answer to your claim within 5 business days if your claim is
lodged within 12 months of the disputed drawing, or
within 30 business days if your claim is lodged after 12
months from the disputed drawing.

NON WORKING DAY
When the day to debit falls on a weekend or public holiday
the debit will be initiated on the next working day.

DISHONOURED PAYMENTS
It is your responsibility to ensure that on the due date
clear funds are available in your nominated account to
meet the direct debit payment. Should your payment be
dishonoured, Debitsuccess will debit the amount indicated
on the front of this Contract with your next payment and

                                                                14
Declaration

Your enrolment cannot be processed unless you have agreed to the Student Policy Terms and
Conditions of Enrolment. These apply to every student enrolled with The Career Academy. Read them
carefully before confirming that you have read, understood and accepted them by signing at the end of
this document. It is an offence under the Crimes Act 1961 to make a false declaration.

    •   I have read, understood and accept the terms and conditions noted in this Student Policy
        document
    •   I accept and agree to abide by the rules and regulations of The Career Academy
    •   I agree that if I default on any of the terms of the agreement or if the nominated Company
        whom is paying for my course may be passed on for use by a debt collection agency or solicitor.
    •   I understand that I have been given an 8 day right of cancellation from the enrolment date
    •   I declare the information I have given on this form is true and correct

Declaration – I declare that to the best of my knowledge, the information I have given is true and
complete. I agree to abide by the Student Policy Terms and Conditions of The Career Academy.

Name of Student: _____________________            Signature of student: _________________________

Date : __________________ Email Address: _____________________________________________

If you are enrolling and under the age of 18, you will need a parent or a guardian to sign with their
permission. Please fill the bottom if this is the case.

Parent/Guardian Section

As the parent/guardian of an applicant under 18 years, I approve this application and undertake to pay
the fees as they become due.

Name: _________________         Signature of Parent/Guaradian: _________________________

Date:   ___________________             Contact Number: ___________________

Contact Email Address: __________________________________________________________

Physical Address: _______________________________________________________________
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