2019/20 STUDENT GUIDE - ONCAMPUS
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STUDENT GUIDE 2019/20
CONTENTS
BEFORE YOU ARRIVE:
IMPORTANT DATES 05
VISA INFORMATION 06
WHAT TO BRING WITH YOU 08
PAYING YOUR FEES 10
CHECKLIST 13
ARRIVING IN SUNDERLAND
WHAT TO EXPECT ON ARRIVAL IN THE UK 14
HOW TO GET TO ONCAMPUS 15
STUDYING AT ONCAMPUS
ENROLMENT AND INDUCTION 16
ATTENDANCE 22
YOUR RESPONSIBILITIES 23
STUDENT SUPPORT AND ADVICE 24
AROUND CAMPUS 26
POINTS OF INTEREST 28
WHAT’S GOING ON IN THE CITY 30
UNIVERSITY CLUBS AND SOCIETIES 31
3
WELCOME IMPORTANT DATES
Academic Year 2019/20
Dear Student
Students should arrive at ONCAMPUS Sunderland the weekend before the
Welcome to ONCAMPUS Sunderland, we are looking forward to meeting arrival date included on your CAS statement or confirmation of enrolment.
you very soon. Students on all courses at ONCAMPUS Sunderland will follow the same term dates, as
follows:
ONCAMPUS is part of Cambridge Education Group. We offer international
students the opportunity to study university foundation programmes with Term 1 23 September 2019 – 13 December 2019
English language, in preparation for undergraduate and postgraduate
Holiday dates 16 December 2019 – 03 January 2020
study. We are sure that you will quickly settle in to life at the university and
understand the study options available to you in the future. Term 2 06 January 2020 – 13 March 2020
Holiday dates 16 March 2020 – 20 March 2020
Rob Whitton - Centre Head
Term 3 23 March 2020 – 07 June 2020
Telephone +44 (0) 191 515 3915/Mob: +44 (0) 7740 236 842
Email: rwhitton@oncampus.global Holiday dates 01 June 2020 – 05 June 2020
Term 4 08 June 2020 – 14 August 2020
Steven Douglass - Deputy Centre Head Public holidays
Telephone +44 (0) 191 515 3914/ Mob: +44 (0) 796 405 8331 Christmas Day – 25 December
Email: sdouglass@oncampus.global Boxing Day – 26 December
New Years Day – 1 January
Good Friday – 10 April
Julie Lewis - Curriculum Information Officer
Easter Monday – 13 April
Telephone +44 (0) 191 515 3917 UK May Day – 8 May
Email: jlewis@oncampus.global UK Spring bank holiday – 25 May
UK Summer bank holiday – 31 August
Late arrival:
Olivia Palimeris - Student Recruitment and Support Officer
Please inform us of your arrival plans and flight details
Telephone: +44 (0) 191 515 3916 as soon as you have them. If you think you will arrive late you
Email: opalimeris@oncampus.global must tell us as soon as possible, as we may need to inform
the UKVI. Please send all this information to admissions@
oncampus.global or call +44 (0)1223 345698.
If you need to contact centre staff in an emergency
outside of office hours please call +44 (0) 7964 058 186 Returning home:
Students are advised to check with the Centre Head before booking their travel
We look forward to seeing you in Sunderland very soon! back home at the end of each term, particularly at the end of the course in case
The ONCAMPUS Sunderland team it is necessary to remain in order to receive results and be advised of next steps
in your study plan. This could be two weeks after the official end of your course.
4 5
BEFORE YOU ARRIVE
BEFORE YOU ARRIVE
VISA INFORMATION
5. Arriving late
You will need to enrol at ONCAMPUS Sunderland on the day your course starts. This
date is in your CAS statement. If you are delayed and have to travel later, you must let
the Admissions Team know. This is very important because we need to inform UK Visas
1. Immigration and Immigration (UKVI) if you cannot arrive on time.
If you are from outside the European Economic Area (EEA) you will need to apply for
entry clearance, more commonly known as a visa, before travelling to the UK. To 6. Withdrawing from your course
check if you need a visa, please visit www.gov.uk/check-uk-visa. If you change your mind about joining our course or there are any circumstances that
prevent you from studying with us, please inform the Admissions Team as soon as
As an international student planning to take a full-time course in the UK, it is likely possible, so we can cancel your CAS.
you will need to apply for a Tier 4 (General) student visa. Find out more at www.gov.
uk/tier-4-general-visa 7. What should I do if my student visa is refused?
If your student visa application is refused, please email our Admissions Team
(admissions@oncampus.global) and Compliance Team (visahelp@ceg-uk.com). Please
Visa and immigration rules change frequently, so please make sure you contact
include the full copy of the refusal notice, so we can advise you on what to do next.
your nearest British diplomatic post to get up-to-date information on the visa
application process, requirements, fees and supporting documents. We can provide 8. Parental Consent for U18s
support and guidance if you are already in the UK; so if you have any questions, If you are under 18 you need to provide a Parental Consent Form, signed by your
please contact the centre. parents, in support of the visa application. Please also carry it with you upon arrival
in the UK. If you do not have a copy of the form, please contact our Admissions Team
2. Applying for a Tier 4 (General) student visa before making your visa application.
To apply for a Tier 4 (General) student visa you will need a CAS (Confirmation
of Acceptance for Studies) number. We will send you this number on a ‘CAS
statement’, once you fulfil the conditions on the offer of a place to study and pay
your deposit/full fees. Please note the earliest we can send you a CAS number is
3 months before your course start date. We will also send you information for your
visa application at the same time.
Once you receive your visa, please inform the Admissions Team by email
admissions@oncampus.global or by phone +44 1223 345 698. We need this
information to prepare for your arrival.
3. Biometric Residence Permit (BRP) card
When your visa application is successful and your course is longer than 6 months,
you will receive a 30-day Entry Clearance Sticker in your passport. This allows you
to travel to the UK. You will need to collect the actual visa – Biometric Residence
Permit (BRP) once you arrive in the UK.
4. Where do I collect my BRP card from?
Your Decision Letter (sent to you with your passport
upon a successful visa application) will include
details of the place you need to go to collect
your BRP card. It will be one of two places. If
you have used the centre’s ACL code (written
on your CAS statement), your BRP card will
be at your ONCAMPUS centre to collect when
you enrol. Otherwise, the BRP card will be
at the local Post Office and you will need to
collect it before you enrol.
6 7
BEFORE YOU ARRIVE
BEFORE YOU ARRIVE
WHAT TO BRING
Luggage
You will have a free baggage allowance, which will be shown on your air ticket;
this is usually from 20kg with a restricted weight of 32kg per single item of
WITH YOU
luggage. Only essential personal possessions may be brought in addition to
research materials. You may be charged for excess baggage if you exceed the
baggage allowance, so check with the airline before you leave if you are not
sure of your allowance. You should make a list of everything you bring. Advice
on importing personal effects and goods into the UK may be obtained from HM
Revenue and Customs (www.hmrc.gov.uk).
Preparations for your course
If you want to bring items of high value such as a computer or audio equipment,
you should also bring receipts showing when and where they were purchased.
You MUST make sure that you bring with you all the documents you will need to British customs officials may ask you to certify that the equipment is for your
enrol: own use and that you are not importing it permanently.
• Confirmation of Acceptance for Studies (CAS) letter
• Passport with valid visa entry sticker Climate
• Biometric Residence Permit (BRP Card if you have it before arriving) The UK has a temperate climate, with few extremes. But the weather here
• Proof of payment OR sponsorship letter is famously changeable, so be prepared. It can be quite wet and cold in the
• Original supporting academic documents (for example, High School winter, (roughly November to March). A warm topcoat, hat, scarf, gloves and an
certificate, IELTS, academic transcripts and for any documents not in English, umbrella are a good idea. It also gets dark early. Summers can occasionally be
official translations.) showery and overcast, but are mostly pleasant and rarely extremely hot. The
days are long and it stays light until late in the evening.
Important: You will need to show your ONCAMPUS enrolment documents to the
Immigration Officer on arrival so make sure you bring them in your hand luggage.
Money Average temp Average temp Average temp Average temp Total rainfall Total rainfall
International students cannot open a UK bank account before arriving. However, Term
(max °C) (min °C) (max °F) (min °F) (mm) (inches)
your home bank may have links to a UK bank which would make money transfers
to the UK and opening a bank account much easier. It is a good idea to bring March to May
14 3 57 37 1990 8
(Spring)
some cash with you for your first few days in the UK for immediate expenses. We
recommend approximately £200 to £500 in cash and £300 in travellers’ cheques. Jun to Aug
19 10 66 50 194 8
We advise you to limit the amount of cash you bring into the UK (for security (Summer)
reasons) and avoid carrying cash and personal documents in the same bag (e.g. Sept to Nov
passport, travellers’ cheques, etc.). (Autumn/ 17 4 63 39 274 11
Fall)
Clothing and other items Dec to Feb
7 2 45 36 305 12
You should have enough warm clothing for your flight and subsequent journey. (Winter)
Several layers of lightweight clothes are better than a single shirt or dress. It is
probably cheaper and easier to buy warm winter clothing in the UK, rather than
in your home country. It is worth bringing items of your national dress to wear
at social events, and photographs of family and home may be of interest to new
friends who would like to learn about other cultures. It is useful to bring some
passport-sized photographs of yourself.
8 9
BEFORE YOU ARRIVE
BEFORE YOU ARRIVE
PAYING 3-term Programme*
Terms
Tuition fees
Deposit Registration fee You will pay
YOUR FEES
(standard)
Term 1 £4,330 + £2,200 + £300 £6,830
Term 2 £4,330 £4,330
Term 3 £4,330 - £2,200 £2,130
Total £13,050
Fee payment information about-us/ceg-refund-policy.htm. Should
a student be refused a visa, evidence
Fees are due BEFORE the start of of refusal and a written application to 2-term Programme*
each term. Please do not be late with withdraw must be made available to
payment as eventually this will lead to Tuition fees
ONCAMPUS before any refund can be Terms Deposit Registration fee You will pay
you being suspended from classes until (standard)
initiated.
fees are paid in full and even removed Term 1 £4,330 + £2,200 + £300 £6,830
from ONCAMPUS Sunderland. ONCAMPUS will check with the
Term 2 £4,330 - £2,200 £2,130
appropriate British Embassy/High
Commission that the refusal is genuine Total £8,960
Sponsors
and will charge an administration fee
If your employer or government of £100 if a refund is given. Tuition fees
sponsors your study, we will require are non-refundable after the course 1-term Programme*
a letter from them confirming the has begun. Any notice to withdraw or Tuition fees Registration
cancel must be made in writing. If the Terms You will pay
following details: (standard) fee
cancellation is received before the start
• your name and course of term we will charge the forthcoming Term 1 £4,330 + £300 £4,630
• the amount of fees they will be paying term’s tuition fees. If the cancellation is Total £4,630
(for example, 100%) the contact name, made after the start of term then we will
company name, telephone number charge both the current term’s and the *This is a guide only. Your full payment plan is available on request. Other costs will
and address where we should send following term’s tuition fees. apply depending on the Programme of Study (e.g. Lab Fees/ Student Insurance Cover).
the invoice. Please contact the Main Office for further details.
Fee Payment information Please note: failure to pay any fees by the deadlines set by the centre can result in you being
Important: student sponsor invoices
We want to make paying your fees as suspended or withdrawn from the programme.
will be payable in full within 30 days
of receipt of invoice. If your sponsor easy as possible. You have paid your Fees can be paid via the on time and that ONCAMPUS will
does not make payment, you will be deposit and secured your place. See following payments always receive the correct amount.
personally liable to pay the full amount opposite for details of your payment plan
for the remainder of your programme. International Bank Transfer Payment by this method also means you
of tuition fees. do not have to pay any bank charges,
Tuition and Accommodation fees (if ONCAMPUS has partnered with flywire as which can be expensive; with flywire the
Refunds applicable) for each term of study at rates are clear so you can always be sure
the Centre are due 30 days before the about the total cost of the transaction.
Acceptance of an ONCAMPUS offer on
payment of the minimum stated deposit start of the relevant term we refer Over 40 currencies are available and
constitutes a binding contract between to this as the “due date”. All fees are a fast and easy way to make international they offer competitive foreign exchange
the student and ONCAMPUS. Tuition payable in GBP (pounds sterling). payments. This is the best way to send rates. If you need help, they are always
fees are generally non-refundable – for contactable. Please be aware that
funds from overseas. By using flywire
full information please go to https:// the process may still involve making
you can be sure that your funds arrive a transfer through your bank.
www.cambridgeeducationgroup.com/
10 11 11
BEFORE YOU ARRIVE
BEFORE YOU ARRIVE
PAYING
ONCAMPUS Sunderland main office personal tutor free of charge.
who will supply you with a ‘Council Tax • Your course must be full time.
Exemption’ letter, which you can then send
• Your course must last for a minimum of
to the Local Authority. The Local Authority
YOUR FEES
24 weeks during the academic year.
will then decide if you are entitled to a
discount or full exemption from Council • You have to live with other people
Tax. who are also exempted from payment
(usually other students).
...CONTINUED
Important: The tax exemption letter will
show your current term-time address so If a house or property is occupied entirely
please make sure you keep your contact by full-time registered students then the
the right to withdraw a previously available information up to date at all times. Please entire household is exempted from Council
Visit oncampus.peertransfer. programme of study at its own discretion. also remember to request a new letter if Tax. This includes the halls of residence
com to get started! Where a student is unable to enrol on to you move to a new address. and University-owned student houses,
a similar course at ONCAMPUS and the which are occupied entirely by students.
Credit card (including Visa/MasterCard To qualify for a student discount/
enrolment is cancelled then all fees will be
or debit card) exemption: It also applies to private accommodation
refunded.
which is occupied entirely by students.
We do not accept American Express. • You have to be registered as a full-time
Financial issues student.
Houses with one or more non-student
The following information is required: residents will have to pay Council Tax (at
Student Support operates in close liaison • You should be able to prove it (with a least 75%).
• card number with the Students’ Union/Students’ Advice ‘Student Confirmation of Enrolment’
• expiry date Bureau in assisting and advising students letter). It is important that you keep this Please remember that payment of Council
• three-digit security code (from the who are in financial difficulties. Students letter for the duration of one academic Tax is a matter between individuals and
signature strip on the back of the card). are responsible for managing their own year of study. Replacements for lost or the Local Authority. Except in certain
budgets and for some this presents a incorrect letters due to change address circumstances (for example by issuing a
To make a payment using this method, problem. If you encounter any problems during term time are available from your Council Tax Exemption Letter) ONCAMPUS
please call our Finance team on please contact the ONCAMPUS Sunderland has no responsibility in these matters.
CHECKLIST
+44 (0)1223 447795. main office as soon as possible.
Direct transfer of funds Please do not ignore us!
Please see your pre-arrival information The worst thing you can do is nothing! If Preparing to come to Sunderland Before you leave
packs for bank account details. we do not receive payment and we have Make sure you have a valid passport Decide how to pay for your tuition fees and
An additional £12 must be transferred not heard from you by the due date, then pay tuition fee deposit (if applicable)
with the fees to cover bank charges. you may be excluded from classes or have Satisfy the conditions of your offer (if
further action taken against you. Please applicable) Check your luggage allowance and pack
Important: A payment reference must contact us, even if it is just to tell us that your luggage appropriately
be provided so that the centre can payment is on the way. Obtain a visa
identify funds on safe arrival into our Put the emergency telephone numbers
account. This must be either the student You can contact the ONCAMPUS Debt
Collection team here: Apply for accommodation and pay the into your mobile phone (to be put in your
reference number as stated on your deposit hand luggage)
offer document, or your CEG student Telephone: (0044) 01223 447798
number. These references mean that we Email: FinanceFOC@ceg-uk.com
Have medical examination and Pack photographs from home, addresses
can then allocate the funds against your Council tax vaccinations (if applicable) and phone numbers of friends and family
invoice accordingly. Failure to include a
reference may mean we have to contact Students registered full-time at ONCAMPUS
Arrange medical/travel insurance Pack all relevant original documentation
you again to establish proof of payment. are generally entitled to claim a discount
or certified copies and documents for
or exemption from Council Tax. If you are
Any students withdrawing from an Check your transfers medical registration*
living in non-University accommodation, at
ONCAMPUS programme of study will be some point during the year you are likely to
reported to the UK Visas and Immigration Buy currency Confirm arrival date with the centre
receive a demand for payment of Council
and the British Embassy/High Commission Tax from the Local Authority. To prove that *Documents including: Register electronics on
in their home country as a curtailment of you are a student, you should contact the •Offer Letter • IELTS certificate or original English language
their programme. ONCAMPUS reserves test result • CAS Statement (if required) • Original supporting www.immobilise.com
academic documents (this is needed to fully register and enrol on
your course) • Financial documents used in your visa application
12 •TB certificate (If applicable) 13
ARRIVING IN THE UK
ARRIVING IN THE UK
WHAT TO EXPECT ON HOW TO GET TO
ARRIVAL IN THE UK ONCAMPUS
Immigration on your arrival Train
By train and Metro - For the City Campus you can use the Metro services.
Passport Control
A typical Metro journey from Newcastle to Sunderland takes 30 minutes.
Newcastle airport has a Metro station, making the Metro the easiest way to
When you arrive at your port of entry you will need to pass through immigration travel to and from the airport from Sunderland. A typical journey from the
so follow the signs to Passport Control. The Immigration Officer will ask you about the airport to Sunderland takes 60 minutes.
purpose of your visit to the UK and will look at the following documents:
Passport Bank statements Proof of accommodation
Taxi
Please contact us at liveinsunderland@oncampus.global or telephone us
Confirmation of acceptance for studies (CAS) letter and original academic documents on +44 1223 447761 if you would like to make a taxi booking. Our Student
Proof of financial support and any fee payments made IELTS certificate Arrivals Coordinator will be pleased to make the booking on your behalf
and send you the confirmation. Our trusted drivers will meet you at the arrivals gate
TB certificate (if applicable, click here for listed countries)
at the airport and take you straight to your destination. You can pay for your taxi in
Original academic documents and their official translations (for any documents that are advance or when you arrive at college, so you will not need to have cash ready for the
not in English)
driver.
The Immigration Officer may ask you questions about your reasons for studying in the UK. It is
important that you answer these questions in detail, politely and calmly. Make sure you have
By bus - campus bus
all your supporting documents in your carry-on luggage if you are flying to the UK; you will not The University operates a free campus bus available to staff and students.
be able to get your luggage until you have gone through immigration. Failure to show the right The Campus circular route stops at the Halls of Residences and Ashburne
documents will result in delays. House as well as City and St. Peters Campuses. The Campus Express runs
Students from some countries may be asked to have a chest x-ray before collecting their luggage continuously throughout the day between City and St Peters Campuses.
– you can check if you will need to do this with your local British Council. During holiday periods the Campus Express visits Ashburne House as the Campus
Circular does not operate.
Use of eGates
Please make sure your accommodation begins from the date you will arrive. You must
If you are a citizen of Australia, Canada, Japan, New Zealand, Singapore, South Korea or USA, and also make sure that the University of Sunderland accommodation department is aware
wish to use the eGate when entering the UK, please read the message below before arriving in the of when you will be arriving so that your room will be ready for you.
UK:
Once you have booked your flights, please email the following details to
• If you are entering the UK under Short-term Study route (up to 6 months), you must obtain admissions@oncampus.global • Flight number •Flight arrival date • Flight arrival time
the correct visa stamp at the border to enrol onto your programme. Therefore, please do NOT use
• Airport you will be arriving at • Airport transfer arrangement (how you will be going
the eGates but instead follow the sign for ‘See an officer’ at the border to obtain the correct visa
endorsement in your passport from the Immigration Authority. from the airport to your accommodation) • Drop off location.
• If you are entering the UK under Tier 4 route or Short-term Study route (11 months) then
you may be eligible to use the eGates. However if you do use the eGates, you may be required to When you arrive in Sunderland
show relevant evidence of your first entry into the UK such as a boarding pass or travel booking
confirmation to complete your Right to Study or Right to Rent checks. Therefore you are advised Tell your family you have arrived Arrange payment of accommodation
NOT to use the eGates in order to obtain an entry stamp in your passport upon your first entry into fees
the UK under your new visa. Enrol at the centre*
Should you have any questions regarding the use of eGates, please contact our Immigration Open a bank account
Compliance Team at visahelp@ceg-uk.com. Arrange payment of tuition fees *When you enrol it is important to remember to bring the following
documents with you: •Original passport and visa • Original academic/
school certificates • Original English test certificate (IELTS and Pearson).
14 15
DURING YOUR STUDIES
DURING YOUR STUDIES
ENROLMENT
AND INDUCTION
Enrolment at ONCAMPUS • Proof of payment or financial
guarantee.
On your first day you will be enrolled
and registered onto your course with Important: ONCAMPUS will only accept
ONCAMPUS. Once you have enrolled original documents. We cannot accept
with us, you will be able to register photocopies.
with the police as per your Home Office
Regulations. Please remember that it is
Office Hours
important to enrol as soon as possible.
Our office is open Monday to Friday,
The induction sessions will give you the
8.30am – 5pm (except bank holidays).
chance to meet the ONCAMPUS staff
Our centre will also be closed over the
and other students on your course.
Christmas holidays but staff will be
You will learn about the University, the
contactable by email and telephone
Centre and your programme of study, and
during this time. You will be given the
join ONCAMPUS formally. You will also
contact details for staff after you have
receive information about the University’s
registered on your course. The appointment will be held at the Once you have registered, you will be given
Library services, student societies and
you will complete the enrolment process OVRO office, the address is shown a Police Registration Certificate (PRC).
which lets you join the University Centre Registering with the police below:
You will need to bring this certificate into
formally. Newcastle City Centre Police Station
Some international students that come the office so we can make a copy for our
Forth Banks, NE1 3PA
When you attend enrolment, you will to study in the UK will be required records. You should keep this throughout
Opening Hours: 24 hours
need to bring the following: to register with the police within 7 your time in the UK. The PRC can also be
days of their arrival. Please check You will need to take the following with used as an identity document in certain
• Your passport and BRP (Biometric
your visa sticker (or any Home Office you: circumstances. If you change your address
Residence Permit) card/visa if you or obtain a new visa, you must update
have this before enrolment documentation you receive) to find out if £34 registration fee in cash (take the exact
you need to register. this certificate by emailing the Oversees
• Your Original certificates/transcripts amount. No change is given)
Visitors Registration Office (OVRO). This
(for example High School Certificate, You will need to: • Your passport must be done within 7 days of you moving.
AS-level results, IELTS certificate, • Complete the online registration form • Your Biometric Residence Permit (BRP There is no extra charge for this. The office
first degree certificates and other by visiting the following website: www. Card) team will help you with police registration
qualifications) as shown on your CAS northumbria.police.uk/forms/ovro if necessary.
• Two passport photographs
statement
• Submit your form and this will be sent • Confirmation of Enrolment letter from
• Your ONCAMPUS offer letter and directly to Northumbria Police the Sunderland Centre
Certificate/Confirmation for Enrolment
• Once the police receive your online • Scholarship letter (if privately
(CAS)
form an appointment will be allocated sponsored)
• Your UK address, telephone number for you. This information will be sent
and email address • Tenancy agreement
to the email address you provided on
• Details of someone to contact in case the form.
of emergency (next of kin).
16 17
DURING YOUR STUDIES
DURING YOUR STUDIES
ENROLMENT
Sunderland, SR2 0RY. Tel: 0191 565 8598 Superdrug Stores Plc
GPs in Dunn House area Unit 3 Walworth Way, The Bridges,
Sunderland
Monkwearmouth Health Centre:
AND INDUCTION
0191 510 9078
Dundas St, Sunderland SR6 0AB, (0191) 567
Dentists in Sunderland
4293
Park Lane Dental
St Bede Medical Centre:
11 Grange Terrace
...CONTINUED Lower Dundas St, Sunderland SR6 0QQ,
(0191) 567 5335
Sunderland, SR2 7DF
0191 567 4844
Full-time courses lasting six months
Oasis Dental Care
or more (Tier 4 students) How to Register with a Doctor Minor Injuries Walk in Centres
495 Hilton Road
Pallion Health Centre
Under new regulations, you will have You will need to visit a local doctors SR4 8DR
Hylton Road, Sunderland, SR4 7XF
paid a healthcare surcharge (called the surgery so that you can ‘register’ as a 0191 534 1167
0191 502 6424
‘immigration health surcharge’) as part of new patient. Doing this means that if you
Westmount Dental
your immigration application. You will now do become sick, you will be able to book GPs in Hendon/City Centre area 1 West Mount
be able to use the National Health Service an appointment to see a Doctor who can
Chester Rd, SR4 8PY
(NHS) for the duration of your time in the prescribe you any medication to make you Deerness Park Medical Group
0191 567 2694
UK. You can visit www.gov.uk/healthcare- feel better if you need it. To register you Suffolk Street, SR2 8AD
immigration-application/overview for more will need to visit the surgery and speak 0191 565 8849 Frederick Street Dental
information. to reception staff. They will then give you 55 Frederick Street, SR1 1NF
Ashburn Medical Centre,
some paperwork that you will need to 0191 567 3791
Once you have enrolled with us, you will 75 Toward Road, SR2 8JG
complete to become a patient. 0191 5674397
have the same rights to health care as Health and Wellbeing
a UK resident. This means that you can You will need to bring these documents to New City Medical Centre
register with a GP (local doctor), receive register: The University has registered nurses who
Tatham Street, SR1 2QB
hospital treatment, treatment for pre- • Confirmation of Enrolment Letter are available on Level 1 of the Gateway
0191 567 5571
existing conditions and full maternity Building to offer help and advice on a
• Passport You can also use the NHS in England
services. Dental (teeth) and optical (eye) range of issues such as support for those
services are not available on the NHS and • Completed new patient forms website to help you find a doctor: with on-going or newly diagnosed physical
may need to be paid for. • Proof of address in the UK (e.g. contract www.nhs.uk/servicedirectories/Pages/ and mental health problems. Many other
from university accommodation). ServiceSearch general health issues can also be dealt
Important: You may be eligible for help with by experienced staff who can provide
with the cost of prescriptions, dental and you the most up-to-date information
optical services on the basis of low income. GPs in University of Sunderland area List of Pharmacies in Sunderland
on any health issues you may have.
For further information, please refer to the Park Lane Practice Boots the Chemists Ltd
NHS website for details of NHS costs and 45 The Bridges, Sunderland, SR1 3LF You can find the staff at:
S Hill Crescent, Sunderland, SR2 7PA
exemptions: www.nhs.uk 0191 567 6828 0191 567 0399 Health & Wellbeing Service
Courses lasting less than six months Boots the Chemists Ltd Student Support
Dr Mandal & Partners
(Short Term Study students) 2-3 Park Lane, Sunderland, SR1 3NX Level 1 – Edinburgh Building
3 Eden Terrace, Durham Road, SR2 7PF
0191 567 5422 The Gateway, Chester Road
Students studying at ONCAMPUS for less 0191 567 5673
City Campus
than six months will need to pay for all McCarthy’s Pharmacy SR1 3SD
healthcare treatment. For these students GP’s in Clanny House/The Forge area 1 Saville Place, Sunderland, SR1 1PA 0191 515 2938
we strongly recommend taking out health 0191 567 3550 health.wellbeing@sunderland.ac.uk
insurance before coming to the UK. Hylton Medical group
Rhyope Health Centre, Black Road
18 19DURING YOUR STUDIES
DURING YOUR STUDIES
ENROLMENT
AND INDUCTION
...CONTINUED
Step 1: Logging in on the University of
Sunderland SelfCare page
Opening a bank account You will be given your username and
password in induction week and you need You will need to access the University
You will need to open a bank account when
to make sure that you can log in and access of Sunderland website: https://selfcare.
you arrive in the UK. There are a number of
your e-mail. sunderland.ac.uk/myphoto to be able to apply
banks in the UK and all will provide special
for a student card. Log in on this system using
student accounts. To open a bank account in Important: You must access your personal
your University of Sunderland username and
the UK you will need: email daily, as important information and
password. This username and password will
• proof of identity (passport) notices will be sent to this address from
be provided to you by ONCAMPUS staff after
your tutors and office staff in the Johnson
• proof of address (letter or receipt from you have enrolled onto your programme of
Building. You will also need to ‘verify’ your
your landlord/Accommodation Office) study. Details of how to apply for the card will
personal email address so you can then
• opening deposit be sent to you by email from ONCAMPUS staff. Important: If you upload a photograph that is
reset your password at the beginning of
• Confirmation of Enrolment Letter (this a new term. Passwords automatically not appropriate, you will be charged a fee of
Step 2: Applying for your Student Card
means you will need to wait until AFTER expire at the end of each term for security £10 to have a replacement card printed.
Follow the instructions in the email from
you have enrolled top open your account). reasons.
ONCAMPUS staff on how to apply for your
Accessing the University Computers
student card and uploading your photograph.
ONCAMPUS Student Portal Applying for your University of You will need to allow up to 7 working days for To activate your University of Sunderland
Sunderland Student Card your student card application to be received I.T account you can use the link below and
As a new ONCAMPUS Student you will have
access to the ONCAMPUS Student Portal To get your University Student ID the and for your card to be created. This will then follow the instructions on the screen: http://
www.my.oncampus.global University needs a recent head and be sent in the mail to the Johnson Building. library.sunderland.ac.uk/it/stu-start/ You
shoulder digital photograph of you. This can also attend a library induction day where
The Student Portal is our student intranet Staff in the Johnson Building will then email
will be kept on your record and put on your members of staff will help assist you.
site and it gives you access to your own you to let you know your student card is
Campus Card. ready to be collected from the Main Office.
personal page. This is where you can check:
It is very important that the photograph you Murray Library
• Your personal information is up to date If you have not been sent an email from the
and correct upload: ONCAMPUS Sunderland staff 7 working days The library has much more than just books. It
• Shows only you and no one else after making your application please email also has electronic databases and catalogues
• View your timetable
• Is a clear head and shoulders portrait campuscard@sunderland.ac.uk to ask them covering all subject areas.
• Monitor your attendance
for an update. Student cards are not printed
• Shows you facing the camera with The library provides one-to-one help at the
• View your exam entries and results in the Johnson Building so we will be unable
nothing obscuring your face Enquiry Desk and also offers training in how
• Access your emails to give you any updates on your application.
to get the best from electronic sources.
• Access Moodle (A valid passport photograph is ideal) When you collect your card from the Main
Office you will then be able to access all of Chester Rd, Sunderland, SR1 3SD
• Access Turnitin Tel: 0191 515 3691
the University of Sunderland’s facilities such
as the Library/gym. Email: library@sunderland.ac.uk
20 21DURING YOUR STUDIES
DURING YOUR STUDIES
ATTENDANCE YOUR
General rules
Attendance at all classes and examinations
is compulsory. We expect 100% attendance
faiths. We may authorise one day’s
absence for religious holidays at the
discretion of the Centre Head. RESPONSIBILITIES
and commitment from all students. You are Planned Absence Your Responsibilities as an ONCAMPUS to withdraw from their course, defer or
required to attend Monday to Friday from If you know about your absence in advance, Student suspend.
the first day of the term until the last day, for example if you have a doctor/dentist/
As an education provider holding a Tier - You must keep ONCAMPUS informed
including any examination and resit weeks. embassy appointment, you must submit
4 licence, ONCAMPUS is legally required of any changes to your contact details
an “Absence Request Form” along with
If you do not maintain an attendance to ensure Tier 4 students understand throughout your studies with us (phone
evidence of your appointment (appointment
level of above 90%, you will have and comply with the conditions of their number, email address, postal address).
card or medical certificate). This form
disciplinary action taken against you visa. You may be on a Short-Term Study If any of your contact information has
would need to be authorised and signed
and in severe cases this can result in visa or have the permission to study as changed, you will need to complete a
off before your absence takes place.
exclusion from your examination or a European Citizen or as a dependant / “Change of Contact Details” form, which is
termination of your programme of study. Illness parent / spouse. As a student, you still available in our office.
If you are ill, you MUST contact us on have responsibilities relating to regular
If you encounter problems of any - You must not breach the work conditions
the morning of your absence. Please attendance on your course, and will be
nature, which prevent you from of your visa. None of the Tier 4/Short-Term
phone +44 (0)191 515 3916 or email Julie monitored in the same way as students
attending classes, you must inform the Study students enrolled on ONCAMPUS
Lewis on jlewis@oncampus.global. under Tier 4 visas.
Attendance Officer as soon as possible. courses are permitted to work.
You can self-certify your sickness for You are required to follow the below rules:
Lateness - You must inform ONCAMPUS immediately
up to two consecutive days. After two
If you arrive after the scheduled start of - Enrol at the right time on your of any changes in your personal
days you must provide a sick note from
the class you may be marked as “Late” programme at ONCAMPUS as stated on circumstances (change of visa, marriage/
a Registered Medical Practitioner. To
or not permitted entry for your class. your offer letter, and return on the first civil partnership, birth of a child in the UK,
find your nearest NHS doctor, use the
day at the start of each term. If you are change in dependent circumstances etc.)
Religious/Cultural Holidays link www.nhs.uk/service-search
on a Tier 4 Student visa and you have not
As a multi-cultural education centre, Penalties
enrolled by the stated enrolment deadline,
ONCAMPUS has respect for all Penalities for failing to comply with the
ONCAMPUS are obliged to report this to
above may be severe and long lasting. They
the UK Visas and Immigration (UKVI).
may include your removal from the UK
- Inform ONCAMPUS of any letters and/or and/or your exclusion from the UK for a
emails or other messages you receive from number of years.
the Home Office and/or UKVI.
- If you arrive with evidence of pending visa
application, you must inform ONCAMPUS
of any correspondence you receive from
the UKVI.
- If you do not attend your course regularly,
ONCAMPUS will be obliged to withdraw you
(and if you are a Tier 4 student - report you
to the UKVI). ONCAMPUS is also obliged to
inform the UKVI if a Tier 4 student chooses
22 23DURING YOUR STUDIES
DURING YOUR STUDIES
STUDENT SUPPORT Mobile phones
AND ADVICE
A number of mobile phone operators cater
for the needs of international students.
These companies offer very cheap calling
rates to a number of countries overseas.
Personal Tutors • Academic and Welfare advice and
support
Every ONCAMPUS student is given a
Personal Tutor who is a member of the • Entertainments and social activities
academic staff. • Commercial outlets
Your Personal Tutor works as a contact • Sports and activities
between you and the rest of ONCAMPUS
if you have any problems which the staff Student Advice
need to know of.
The University of Sunderland is committed
Changing Personal Tutor to ensuring equality and a supportive
• If your tutor leaves, another member of learning environment for all students
staff will be chosen as your supervisor. and staff. The University provides various
• If you feel that the relationship is not services, such as: Please inform us immediately of any users over the internet. Calls between Skype
developing and that you don’t feel able • Skills for Learning disabilities that may affect your studies at users are free of charge. Call rates from a
to talk with your personal tutor openly, ONCAMPUS. Skype user to a landline and mobile phone
you should speak to the Centre Head • Disability and Dyslexia vary, depending on country.
and request a change of personal tutor • Student Advice Gifts for Staff
explaining your reasons why.
• Jobshop and Careers Advice Service. Please note that centre staff cannot accept International calling cards
• ONCAMPUS will not hold this request gifts from students.
against you. If, for any reason, you feel Staff in The Gateway will be able to direct You can buy cards from a number of places
unable to approach the Centre Head on you to the services you require. including grocery stores and the Post Office.
Making international calls Again, rates differ based on which country
this matter you should ask for help from
another member of staff in the centre. you are calling and whether you are dialling
Disability Keeping in touch with your family and friends
a landline or mobile phone. The Post Office
at home is important. You should make sure
For the purpose of this statement, disability phone card features monthly offers (e.g. free
that you have a way of communicating with
Student Union is defined as: “A physical or mental calls on Saturdays to particular countries).
them regularly. Your options include using
As an ONCAMPUS student you are impairment with substantial and long See their website for further information.
the internet, international dialling cards
automatically a member of the Students’ term adverse effect on normal day to day and mobile phones. The option that works
Union. The Union exists to make your activities.” best for you will depend on your individual Student Reps
experience at University exciting and fun circumstances. Look at which method is the
The centre ethos is to provide a high-quality Students are elected by their peers to
whilst also giving you the opportunity to most cost effective and practical.
educational experience, designed to ensure represent the views of students at the
make your opinions about the University student representative meetings. If you wish
that students excel both academically
heard. to get involved speak to a staff member.
and personally. We aim to ensure that all Internet
The Union provides a network of student students are treated as individuals and that
needs are met accordingly. Software such as Skype allows you to call
support, including:
landlines, mobile phones and other Skype
• Student Representation
24 25DURING YOUR STUDIES
DURING YOUR STUDIES
AROUND CAMPUS...
WHERE WILL I FIND... ?
Banks Library
Santander The Murray Library
12-13 Waterloo Place, University of Sunderland – City
Sunderland, SR1 3HS Campus, Sunderland
0800 912 3123 | www.santander.co.uk Tyne and Wear, SR1 3SD
Lloyds (0191) 515-3691
54 Fawcett Street, University of Sunderland
Sunderland, SR1 1SF St Peter’s Library
0345 300 0000 | www.lloydsbank.com The Prospect Building
NatWest St Peters Campus, St Peters Way
52 Fawcett Street, Sunderland, SR6 0DD
Sunderland, SR1 1SB (0191) 515-3000
0345 788 8444 | www.natwest.com
Shopping Centre
HSBC
53 Fawcett Street, The Bridges Shopping Centre
Sunderland, SR1 3HW Sunderland, SR1 3DR
0345 740 4404 | www.hsbc.co.uk (0191) 510-8581
Barclays Post Office
53 Fawcett Street,
Sunderland, SR1 1RS Sunderland City Post Office
0345 734 5345 | www.barclays.co.uk 45-47 Fawcett Street
Sunderland, SR1 1RR
Taxi Telephone: 0345 611 2970
Station Taxis Police Stations (local to city centre)
Unit 11 Riverside Road
Southwick, Sunderland, SR5 3JG Sunderland Central Police Office
(0191) 555-5-555 7, 24 Waterloo Place
Sunderland, SR1 3HT
City Council Northumbria Police –
Sunderland City Council Southwick Station
Civic Centre Church Bank, Sunderland, SR5 2DU
Burdon Road, Sunderland, SR2 7DN 01661 872 555
(0191) 520-5555
Student’s Union
Transport Ground Floor
Go North-East (Bus) Edinburgh Building, Chester Road
Sunderland Depot, Deptford Street, Sunderland, SR1 3SD
Sunderland, SR4 6DD Telephone: (0191) 515-3030
(0191) 420 5050
Supermarket (local to city centre)
Nexus – Metro (Trainline)
Nexus House, 33 St. James Boulevard, Tesco Metro
Newcastle NE1 4AX 80 The Bridges, Sunderland, SR1 3LE
(0191) 202 0747 Telephone: 0345 677 9649
26 27DURING YOUR STUDIES
DURING YOUR STUDIES
POINTS OF
Restaurant
10 miles | 28 mins by train/metro
240 miles | 3 hrs 30 mins by train
INTEREST...
DISTANCES
Commercial
HOLY TRINITY
Road
CHURCH OF
Newcastle:
London:
Place of Worship
Hindu Temple
Hendon
Road
THE SURROUNDING AREA
GLASS CENTRE
NATIONAL
3
W Lawrence St
AND WINTER GARDENS
A183
SUNDERLAND MUSEUM
UNIVERSITY OF SUNDERLAND
Scotia Quay
SIR TOM COWIE CAMPUS
03. GLASS CENTRE
Sans St
Park Road
6
Place of Worship
Dedicated to the history of
ST PETER’S
Panns Bank
CHURCH
glass-making, with numerous
exhibitions and galleries.
Mosque
AND ARTS CENTRE
Roker Avenue
Visitors can watch and partake
CITY LIBRARY
Dame Dorothy St
in glass being made in the
8
Stadium of Light
centre. A number of artists
CINEMA
(and some university students)
are located on site, and their
N Bridge St
St. Mary’s Way
01 & 02. UNIVERSITY OF work can be purchased by
visitors in the glass shop.
SUNDERLAND CAMPUS AND
Southwick Road
Place of Worship
SHOPPING CENTRE
24 mins | 9 mins
THE BRIDGES
Sunderland
Stockton Road
ONCAMPUS SUNDERLAND
St Peters
Church
Park Lane
2 THE JOHNSON
EMPIRE THEATRE
AQUATIC CENTRE
BUILDING
THE STADIUM
SUNDERLAND
SUNDERLAND
9
OF LIGHT
7
4
ONCAMPUS
05. ROYALTY THEATRE
OF SUNDERLAND
CITY CAMPUS
UNIVERSITY
Railway
Home to the (amateur) Royalty Theatre
04. EMPIRE THEATRE
Silksworth
Group who puts on several low-budget
Line
Road
productios throughout the year.
The Sunderland Empire is one of the
1
Renowned film producer David Parfitt is
largest venues in the North East, 06. MARSDEN BAY
Trimdon St
now a patron of the theatre.
with 1,860 seats and the capacity to Enjoy spectacular views of the bay
University
accommodate 2,000 when all standing 5 mins | 2 mins
(voted one of the UK’s top 25 hidden
THE ROYALTY
positions are occupied.
Hylton Road
gems) and the famous Marsden Rock
THEATRE
accommodation
JAMI-MASJID
SUNDERLAND
5 mins | 2 mins from the 250 million year old cliff top,
5
One of the many beautiful bays along
this part of the UK’s coast.
Student
16 min drive
The Precinct
Pallion New Road
U Student Village
Chester Road
The Forge
OF ONCAMPUS SUNDERLAND
Millfield
HINDU TEMPLE: 1.3 miles
YOUR POCKET MAP
Station
Metro
TO NEWCASTLE,
MOSQUES AND
07. AQUATIC CENTRE 08. MUSEUM AND WINTER
Contains an Olympic-size swimming GARDENS 09. STADIUM OF LIGHT
Clanny House
pool, a diving pool and a gymnasium. Part of the Tyne and Wear Museums Home to Sunderland AFC. With space
MAP KEY
it is the only full Olympic-standard group, it contains the only known British for 49,000 spectators, the Stadium of
Railway
Station
pool in North East England between example of gliding reptile, the oldest Light has the fifth-largest capacity of
Pallion
Glasgow and Leeds. known vertebrate capable of gliding flight. any English football stadium.
28 29DURING YOUR STUDIES
DURING YOUR STUDIES
WHAT’S GOING ON UNIVERSITY CLUBS
IN THE CITY? AND SOCIETIES
We encourage our students to get involved Sunderland Sports Complex and Ski YOU CAN JOIN MANY CLUBS AND SOCIETIES AT THE STUDENTS
in local events and run many on campus Centre: 165m outdoor dry ski and UNION AT THE UNIVERSITY OF SUNDERLAND INCLUDING:
and off campus activities and trips. You can snowboard slope, floodlit outdoor 400m
help choose and organise these as part of athletics track, two full-size astro-turf • Adventure Club • Darts Society
the student social committee. Talk to us sports pitches, angling lake, skate park.
• African Caribbean Society • Debating Society
about your interests when you arrive.
Sunderland Aquatic Centre: The only • Anthony Nolan Society • Drawing Society
Olympic-standard swimming pool between
• Atlas Theatre Group • Duke of Edinburgh
Things to see and do Leeds and Edinburgh. Features a 10-lane
• Bethel Campus Fellowship • Education Society
50m pool and a diving pool with 5m, 3m
Visit local places of interest:
and 1m platforms. • BMX & Skateboarding Society • Engineering Society
• National Glass Centre
• Catholic Society • Enterprise Society
University City Space Leisure Centre:
• Sunderland Empire Theatre
Offers students access to a gym, sports, • Chess Society • Film Production Society
• Sunderland International Air show (July hall, climbing wall, fitness rooms and wide • Chinese Catholic Fellowship • First Aid Sunlinks
2020) range of exercise classes. • Chinese Student Association
• Sunderland Museum and Winter
For more information on upcoming events • Christian Union
Gardens
in the city visit: www.seeitdoitsunderland. • Coco
co.uk
City sport facilities • Comedy Society
• Computing Society
Marine Activities Centre: Sailing,
canoeing, kayaking, power boating and
climbing at Roker beach, Sunderland.
Sunderland Stadium of Light: This is
Sunderland’s football teams stadium
where they play matches throughout the
football season. Visit www.safc.com for
details on upcoming football matches and
other events.
Sunderland Wall: one of the UK's highest
competition-grade indoor climbing walls.
Silksworth Community Pool, Tennis and
Wellness Centre: 13 indoor and outdoor
tennis courts and 25m swimming pool.
30 31CONTACT DETAILS The main office is where your course is managed. This is where you will get information/ documentation and help with other general enquiries. ONCAMPUS Sunderland University of Sunderland Johnson Building City Campus, Chester Road Sunderland, SR1 3SD Rob Whitton - Centre Head Telephone +44 (0) 191 515 3915/Mob: +44 (0) 7740 236 842 Email: rwhitton@oncampus.global Steven Douglass - Deputy Centre Head Telephone +44 (0) 191 515 3914/ Mob: +44 (0) 796 405 8331 Email: sdouglass@oncampus.global Julie Lewis - Curriculum Information Officer Telephone +44 (0) 191 515 3917 Email: jlewis@oncampus.global Olivia Palimeris - Student Recruitment and Support Officer Telephone: +44 (0) 191 515 3916 Email: opalimeris@oncampus.global If you need to contact centre staff in an emergency outside of office hours please call +44 (0) 7964 058 186 32
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