Emerald Secondary College - 1:1 Student Laptop Program - Student Laptop Program Information Laptop Policy and Acceptable Use Policy

 
 

       Emerald  Secondary  College  –    
       1:1  Student  Laptop  Program  
                                                  
                          Student  Laptop  Program  Information    
                        Laptop  Policy  and  Acceptable  Use  Policy  
  
                                     2014  –  2015  Version  
  
	
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DISCLAIMER    
Whilst  every  effort  has  been  made  to  ensure  the  accuracy  and  completeness  of  the  information  
contained  in  this  document  it  is  acknowledged  that:  
   • Details  contained  herein  may  change  without  notice;  and    
   • Unforeseen  circumstances  may  cause  changes  in  polices,  conditions  and  practices  without  
        notice    
  
    	
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Table  of  Contents                                                                                                            
1:1  Laptop  Program  .......................................................................................................................................  5  
Objectives  and  Outcomes  of  the  1:1  Laptop  Program  .................................................................................  5  
Timeline  of  the  1:1  Laptop  Program  .............................................................................................................  6  
2015  Laptop  Purchase  Information  ..............................................................................................................  6  
Ordering  a  Laptop  .........................................................................................................................................  6  
Payment  Options  ...........................................................................................................................................  7  
Collection  /  School  Pick  Up  ...........................................................................................................................  7  
Digital  Textbooks  ...........................................................................................................................................  7  
Curriculum  Access  .........................................................................................................................................  7  
School  Information  Technology  Infrastructure  ............................................................................................  7  
2015  Device  ...................................................................................................................................................  8  
Software  Licensing  ........................................................................................................................................  9  
Virus  Protection  ...........................................................................................................................................  10  
Social  Media  and  Web  2.0  Applications  .....................................................................................................  10  
Classroom  Management  Software  .............................................................................................................  10  
Technical  Support  ........................................................................................................................................  11  
Network  and  Software  Issues  .....................................................................................................................  11  
Process  for  Warranty  and  Insurance  Claims  ...............................................................................................  11  
Insurance  .....................................................................................................................................................  12  
Warranty  Conditions  ...................................................................................................................................  12  
Laptop  Loan  .................................................................................................................................................  12  
Laptop  Responsibility  -­‐  Parent/Guardian,  Student  and  Teacher  ................................................................  13  
Ownership  of  Laptops  .................................................................................................................................  15  
Additional  Accessories  ................................................................................................................................  15  
Users  and  Security  .......................................................................................................................................  15  
Power  Supply  Management    .......................................................................................................................  15  
Backing  Up  and  Storage  ..............................................................................................................................  15  
Examinations  ...............................................................................................................................................  15  
Guidelines  for  Laptop  Use  at  Home  ............................................................................................................  15  
Cybersafety  ..................................................................................................................................................  16  
Frequently  Asked  Questions  .......................................................................................................................  17  
Contacts  .......................................................................................................................................................  19  
Internet  and  Student  Laptop  Acceptable  Use  Policy  ..................................................................................  20  
	
  
	
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            Emerald  Secondary  College  –    
       Laptop  Program  Policy  and  Information  
  
                      Overview  of  the  1:1  Laptop  Program  
  
	
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1:1  Laptop  Program    
Emerald  Secondary  College  is  committed  to  providing  rich  and  differentiated  learning  experiences  for  
our   students.      Access   to   appropriate   technology   through   the   provision   of   1:1   laptop   computers   has  
been  a  goal  for  the  College  for  some  time.    Our  staged  1:1  Laptop  Program  will  see  all  students  across  
the  College  having  24/7  access  to  their  own  device  both  at  school  and  at  home  by  the  start  of  the  2017  
school   year.      Each   year   over   the   three-­‐year   implementation   period,   Year   7,   Year   10   and   Year   9   SEAL  
(2015  and  2016)  will  be  required  to  have  laptops  as  part  of  their  school  materials.    
  
We   believe   that   giving   students   immediate   access   to   technology   in   a   1:1   program   will   help   engage  
them  in  the  learning  process  in  new  and  creative  ways.  This  is  an  exciting  opportunity  for  our  students  who  
will  become  increasingly  skilled  at  using  technology  to  access  and  present  information,  to  problem  solve,  and  
to  work  collaboratively.    Students  will  learn  to  develop  and  demonstrate  the  knowledge,  skills,  practices  and  
attitudes  necessary  to  actively  contribute  as  a  21st  century  citizen,  capable  of  shaping  our  future  and  being  
productive  members  of  the  workforce.  
  
As   of   2015,   due   to   the   State   and   Federal   Governments   ending   funding   for   Digital   Learning   Programs,   the  
School   1:1   Laptop   Program   will   become   parent   funded.      Unfortunately   government   secondary   colleges   do  
not   receive   sufficient   funding   to   enable   us   to   provide   laptop   computers   for   any   year   level,   let   alone   all  
students.    1:1  programs  are  becoming  increasingly  common  in  schools  and  failure  to  move  in  this  direction  
may  disadvantage  our  students  in  the  longer  term.    
  
Objectives  and  Outcomes  of  the  1:1  Laptop  Program  
Emerald   Secondary   College   considers   that   students   having   access   to   a   Laptop/Information   Technology   at  
school   and   home   will   result   in   benefits   which   extend   across   the   College   Community.      The   objectives   and  
expected  outcomes  are:  
Students                         • Develop  essential  employability  skills  required  for  the  future    
                                 • Improved  learning  outcomes    
                                 • Increased  opportunity  to  work  collaboratively  with  others  
                                 • Increased  level  of  student  engagement    
                                 • Increased  opportunities  to  access  information  and  class  resources  via  Compass  
                                 • Increased  variety  and  flexibility  in  learning  programs  to  suit  learning  styles  and  
                                         individual  needs  
                                 • Access  to  Microsoft  and  other  educational  software  
                                 • Opportunity   to   access   the   wealth   of   learning   resources   on   the   internet  
                                         (particularly  web  2.0  software)  
                                 • Develop  the  knowledge  and  skills  to  be  responsible  and  safe  digital  citizens  
                                 • Ongoing  access  to  an  individual  Laptop    
Teachers                         • New  eLearning  opportunities    
                                 • Different  modes  of  teaching  and  learning    
                                 • Increased  assessment  feedback  
                                 • Opportunities  to  set  more  work  electronically    
                                 • Access  to  a  more  broad  range  of  teaching  resources    
                                 • Increased  opportunities  for  collaborative  work  –  local  and  global  
                                 • Increased  communication  with  students  /  parents    
Parents                          • Observable  improvements  in  student  learning  outcomes    
                                 • Enhanced  communication  with  teachers  and  school    
                                 • Affordable  Laptop  program  with  full  technical  support  and  insurance  
                                 • Increased  computer  and  current  software  access  at  home    
                                 • Increased  involvement  in  students  learning  and  progress  
School                           • Improved  student  learning  outcomes    
                                 • Increased  eLearning  proficiency  of  staff  and  students    
                                 • Enhanced  communication  with  families    
                                 • Reduction  in  paper  wastage    

	
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Timeline  of  the  1:1  Laptop  Program    
The  table  below  shows  the  timeline  for  implementation  of  the  Emerald  Secondary  College  1:1  Laptop  
Program.    In  2017  every  student  at  the  College  will  have  access  to  a  Laptop/Laptop  computer.  

Year                                   Year  Level  Using  Computers  
2015                                   Year  7,  10  and  Year  9  SEAL  
2016                                   Year  7,8,10,11  and  Year  9  SEAL  
2017                                   Year  7,8,9,10,11,12  

2015  Laptop  Purchase  Information  
The  laptop  is  a  compact,  affordable  device  which  will  provide  students  with  access  to  a  computer  at  school  
as  well  as  at  home.  
The  laptops  that  Emerald  Secondary  College  has  specified  are  the  Acer  B115  or  the  Acer  P645.  
Consideration  has  been  given  to  the  following  criteria  when  selecting  the  College  laptop:  
      • Affordability  
      • Reliability  
      • Memory  and  processor  capacity  
      • Build  quality  
      • Battery  life  
      • Weight  
      • Warranty  Conditions  
The  laptop  package  will  come  with:  
       •   The  laptop  device  
       •   Software  preinstalled  
       •   A  laptop  case/bag  
       •   Insurance  (accidental  damage,  theft,  loss)    
       •   3  year  warranty  
       •   Onsite  initiation  of  repairs  
       •   Technical  support  
  
Prior  to  the  distribution  of  the  laptops,  each  device  will  have  been  loaded  with  the  permitted  school  software  
including  Microsoft  Office,  Adobe  Design  and  web  collection  worth  over  a  $2000.  The  laptop  will  come  with  a  
protective  case/bag  and  students  are  expected  to  keep  the  laptop  in  this  at  all  times  when  not  using  the  laptop.  
  
Families  will  have  the  choice  of:  
       • Improving  some  of  the  devices  specifications    
       • Purchasing  additional  accessories  
  
Ordering  the  Laptop  
Information  will  be  available  at  the  Laptop  Program  Information  Evening  and  will  be  made  available  to  parents  
on  the  College  website  and  other  forums  that  outline  clear  steps  involved  in  the  Laptop  ordering  process.    The  
process  will:  
• Take  place  in  October  each  year  
• Involve   logging   on   to   a   secure   Emerald   Secondary   College   ordering   portal   with   the   company   Learning  
with   Technologies.      The   Laptop   Program   Portal   can   be   accessed   via   the   College   website   or   the   ★tab   on  
Compass  (as  of  October  13th  2014).  
• Guide  you  step  by  step  through  the  purchasing  process,  including  finance  options  with  GE  Finance  if  this  
is  your  chosen  payment  method.  
  
	
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Payment  Options  
There  are  two  options  for  payment  of  the  laptop.    Payment  for  the  laptop  will  occur  by  either:    
• Upfront  full  payment  by  credit  card  (avoiding  the  annual  GE  Finance  fee)  made  at  the  time  of  ordering  
• Monthly  repayments  over  a  36  month  period  
         o This  requires  a  GE  Finance  account  to  be  set  up  (you  will  be  guided  through  this  process  when  
         ordering  through  the  portal)  
         o Annual  fees  will  be  incurred  (approximately  $90)  to  establish  a  GE  Finance  account  
  
Collection  -­‐  School  Pick-­‐up  
•      This  enables  Emerald  to  distribute  to  students  laptops,  bags  any  additional  accessories  for  the  start  of  
       term  1  2015.    
•      Collection  will  take  place  in  the  week  prior  to  the  commencement  of  the  2015  school   on   Wednesday  
       28 th ,  Thursday  29 th   and  Friday  30 th   January  between  9am-­‐3pm  from  B1 .  
•        At  the  time  of  laptop  collection,  a  brief  induction  will  take  place  and  connection  to  the  school  network  
       will  be  established.      
• A  signed  Acceptable  Use  and  Laptop  Program  Agreement  must  be  submitted  upon  arrival.  Access  to  the  
       School  network  cannot  occur  until  this  document  is  completed  and  submitted.  
•      Please  note,  there  may  be  wait  times  (particularly  during  the  morning).    You  are  welcome  to  phone  the  
       school  to  get  an  indication  of  approximate  wait  times  prior  to  arriving.  
         
Digital  Textbooks      
As   the   College   introduces   electronic   textbooks   there   will   be   a   decrease   in   the   overall   costs   that   have   been  
associated  with  book  listed  items.  The  cost  of  textbooks  (ebooks  and  novels)  will  likely  be  approximately  $115  -­‐  
$240  per  annum,  depending  on  the  particular  year  level.  This  is  a  considerable  saving  when  compared  to  printed  
textbook.      In   2015,   students   in   Year   7   and   Year   10   will   access   the   majority   of   their   textbook   resource   needs  
through   the   purchase   of   ebooks.      Please   refer   to   the   appropriate   Year   Level   booklist   for   more   detailed  
information.      
  
Emerald   will   be   liaising   with   Oxford   University   Press   to   set   up   each   student   with   an   ebook   account   with   the  
relevant  titles  for  their  Year  Level/course,   available   in   their   online   library.   Students   will   be   provided   with   login  
details  for  their  ebook  account  at   the  time  of  online  purchase  via  email.    All  book  listed  items,  including  ebooks  
can   be   purchased   through   Campion   book   suppliers.      Booklist   information   will   be   available   during   Term   4,  
including  electronically  on  the  College  website.    This  will  contain  instructions  of  how  to  order  online.      
  
Curriculum  Access  
For   students   involved   in   the   1:1   Laptop   Program,   all   subject   areas   will   utilise   Compass   (our   College   online  
portal)  to  store  the  resources  and  assessment  tasks.  Students  will  increasingly  be  able  to  benefit  from  access  
to  course  materials  both  in  the  classroom  and  at  home.    Submission  of  work  will  be  encouraged,  and  in  many  
situations  be  required,  to  occur  electronically.  
  
School  Information  Technology  Infrastructure  
Emerald  Secondary  College  runs  a  substantial  suite  of  servers  to  provide  a  range  of  resources  throughout  the  
school   as   well   as   providing   file   storage   space   for   students   and   staff.   Printers   are   provided   throughout   the  
school,   although   it   is   anticipated   that   one   of   the   benefits   of   this   program   will   be   a   reduction   of   printed  
material  and  reduced  impact  on  the  environment.  
  
	
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2015  Device              
Device             ACER                                                                  ACER  
                   Travelmate                                                            Travelmate  
                   B115                                                                  P645
                                                                                           

                         •     Please  refer  to  the  brochure  by  accessing  the           •   Please  refer  to  the  brochure  by  accessing  
                               Emerald  Secondary  College  Laptop  Program                       the  Emerald  Secondary  College  Laptop  
Full  List  of  
                               Portal  via  College  website  or  Compass  ★  tab.                Program  Portal  via  College  website  or  
Specificatio
                               Available  following  information  evening.                        Compass  ★  tab.  Available  following  
ns  
                                                                                                  information  evening.  
                         •     Windows  8  .1  Pro  Academic                                  •   Windows  8  64  bit  

Operating  
System  
                         •     Intel  Celeron  Processor  N2920  –  2.0  GHz                  •   Intel  Core  i5-­‐4200U  1.6  GHz,  (Turbo  
                               Quad  Core                                                         boost  2.6Ghz)  
Processor  
                         •     11.6”  HD  1366  x  768  (WXGA)  Non-­‐Glare  LED-­‐           •   14.0"  HD  WXGA  (1366  x  768  resolution),  
                               backlit  TFT  LCD                                                  Non-­‐Glare  LED-­‐backlit  LCD  
Screen  
                         •     4GB  DDR3    -­‐  1066  Memory                                 •   4GB  DDR3    -­‐  1066  Memory  OR   
                                                                                              •   8GB  DDR3  –  1066  Memory  (cost  involved)  
Memory  
                         •     a/b/g/n  Wireless  (2.4/5.0  Ghz)                              •   a/b/g/n  Wireless  (2.4/5.0  Ghz)  

Wireless  
                          •    120GB  Solid  State  Drive                                     •   320GB  Hard  Disk  Drive  OR   
                     
                                                                                              •   120GB  Solid  State  Drive  (cost  
Hard  Drive                                                                                       involved)  
                                                                                           
                         •     Up  to  7.8  hours                                             •   Up  to  8  hours  

Battery  
                         •     1.32  kg                                                       •   1.52  kg  

Weight  
                         •     Front  facing                                                  •   Front  facing  

Camera  
                         •     Everki  12.1”  case                                            •   Targus  Hard  sided  Slip  case  

Carry  Bag  
                         •     3  Year  Onsite  Warranty                                      •   3  Year  Onsite  Warranty  

Warranty  
                         •     3  Yr.  Accidental  Damage,  Loss,  Theft                      •   3  Yr  Accidental  Damage,  Loss,  Theft  
                               Protection                                                         Protection    
Insurance                •     $50  Excess                                                    •   $100  Excess  
                         •     Approx.  $27  per  month  if  bundled  over  36                •   Approx.  $40  per  month  if  bundled  over  
                               months  (This  does  not  include  annual  GE                      36  months  (This  does  not  include  annual  
Cost                           Finance  fee  of  approx.  $90).                                   GE  Finance  fee  of  approx.  $99).  
                         •     Families  can  pay  full  amount  upfront  to  avoid           •   Families  can  pay  full  amount  upfront  to  
                               GE  Finance  annual  fee.                                          avoid  GE  Finance  annual  fee.  

***Final   prices   will   be   fixed   at   the   time   of   purchase   and   will   vary   if   families   select   to   alter   any   laptop  
specifications   (e.g.   Increasing   memory).      ESC   Laptop   Portal   will   open   after   information   evening   on  
October  13 th   and  15 th   2014.   

	
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Software  Licensing        
Software  that  is  installed  by  the  school  is  subject  to  Licence  conditions  and  must  not  be  distributed  or  
deleted  without  permission  from  the  school  (refer  to  the  Acceptable  Use  Policy).  The  software  image  to  
be  installed  on  each  laptop  has  been  developed  in  consultation  with  teachers  who  have  identified  it  to  
be  used  for  teaching  and  learning.  The  school  and/or  the  Department  of  Education  and  Early  Childhood  
Development   have   site   licences   for   the   software   installed.      All   software   installed   by   the   school   will  
expire  after  a  period  of  3  years  or  90  days  of  a  laptop  logging  onto  the  school  network.  
  
Software  Im age        
Standard	
  Operating	
  System:	
  edustar	
  V5	
  
M icrosoft  2013                                   Arts  and  Graphics                             M athematics  and  Science  
•      Access  2013                                •    Adobe  Photoshop  Elements                 Mathematics  
•      Excel  2013                                 •    Blender                                    •   Genius  Maker  
•      InfoPath  Designer  2013                    •    FreeCAD                                    •   GeoGebra  
•      InfoPath  Filler  2013                      •    Gimp                                       •   Wolfram  Mathematica  Player  
•      Lync  2013                                  •    SketchUp  Pro                              •   Microsoft  Mathematics  
•      Outlook  2013                               •    Inkscape                                   •   Microsoft  Windows  Logo  
•      OneNote  2013                               •    IrfanView                                  •   Maths  Worksheet  Generator  
•      PowerPoint  2013                            •    Kahootz  2                                 •   Tux  Math  Scrabble  
•      Project  2013                               •    Kahootz  3                                 •   Tux  Math  Command  
•      Publisher  2013                             •    Microsoft  Research  AutoCollage  2008     •   Ksoft  Graphmatica  
•      Visio  2013                                 •    MonkeyJam                                        
•      Word  2013                                  •    Paint.NET                                  Science  
                                                   •    Pencil                                     •   Lego  Digital  Designer  
                                                   •    Photo  Story  for  Windows                 •   Stellarium  
                                                   •    Picasa                                     •   Crocodile  Clips  Yenka  
                                                   •    ScreenMarker                                 
                                                   •    Tux  Paint  
                                                   •    Microsoft  Research  InkSeine  
Audio  Visual                                      Literacy                                        ICT  and  Programming  
•      Adobe  Premiere  Elements                   •    Tux  Typing                                •    Adobe  Acrobat  X  Pro  
•      Audacity                                    •    Tux  Word  Smith                           •    Adobe  Reader  
•      Debut  Video  Capture                       •    Plasq  Comic  Life                         •    Expression  Web  3  SuperView  
•      DVD  Flick                                                                                  •    Expression  Web  3  
•      Finale  Notepad                                                                             •    Game  Maker  
•      FormatFactory                                                                               •    Nvu  
•      Handbrake                                                                                   •    Rapid  Typing  
•      Pivot  Stickfigure  Animator                                                                •    Scratch  
•      Quicktime  Player                                                                           •    Microsoft  LCDS  
•      Songsmith  (Academic  Version)                                                              •    Microsoft  Kodu  Game  Lab  
•      Tux  Guitar                                                                                 •    Microsoft  Small  Basic  
•      VirtualDub                                                                                  •    Python  
•      VLC  Media  Player  
•      Wax  2.0  
•      Windows  Live  Movie  Maker  
Thinking                                           Utilities                                         
•      Encarta  Dictionaries                       •    Learning  Essentials  for  Office                 
•      FreeMind                                    •    Chemistry  Add-­‐on  for  Word               
•      GCompris                                    •    Lame  for  Audacity  
•      Inspiration  software  9IE                  •    USB  Drive  Letter  Manager  
                                                   •    Shark  Win8  Codecs  
                                                   •    Microsoft  Interactive  Classroom  
                                                   •    Microsoft  pptplex  AddOn  
                                                   •    Silverlight  PivotViewer  
                                                   •    CDBurnerXP  
                                                   •    CutePDF  
                                                          
	
                                                                                                                                        9	
  
 

Virus  Protection  
With  an  increased  number  of  laptops  within  the  school  accessing  the  network,  moving  between  school  and  
home,  the  risks  of  contamination  from  a  computer  virus  is  significantly  increased.  Students  should  abide  by  
the  following  guidelines:    
     • Never  reply  to  spam.  Spam  email  messages  can  contain  viruses  which  notify  a  third  party  of  your  email  
          address   and   then   add   this   to   the   spammer’s   database.   They   can   also   consume   a   large   amount   of   disk  
          space  on  the  server,  which  slows  computer  networks.    
     • Viruses   have   the   potential   to   severely   damage   and   disrupt   operations   within   the   school   and   the  
          Department  of  Education  (DEECD)  computer  networks.  As  students  have  the  right  to  add  to  the  software  
          on  their  laptop  and  connect  to  the  internet  from  home,  they  should  take  every  precaution  to  protect  the  
          school  and  the  DEECD  computer  network  from  virus  attacks.  The  laptops  have  Microsoft  System  Centre  
          End   Point   Protection   antivirus   software   installed   on   them.   This   software   will   scan   the   hard   drive   for  
          known  viruses  on  start-­‐up.  The  virus  software  will  be  automatically  updated  from  the  school  network.    
     • Students  are  recommended  to:    
          i)          Protect   their   laptops   from   virus   attacks   by   scanning   for   viruses   at   least   weekly.   Anti-­‐virus  
                      updates  are  managed  automatically  by  the  school  network.    
          ii)         Run  virus  scans  regularly  after  accessing  the  Internet  or  personal  mail,  or  opening  a  file  from  a  
                      removable  media  source  (e.g.  USB  drive).  Carry  out  the  scan  before  returning  to  the  school  and  
                      connecting  to  the  school  network.    
          iii)        Avoid  opening  any  files  attached  to  suspicious  or  unknown  emails.    
          iv)         Download  files  from  the  Internet  with  care  and  caution.  Save  the  files  to  the  laptops  hard  disk  
                      and  run  the  virus  scanner  on  the  file  before  opening  them.    
  
Social  Media  and  Web2.0  Applications  
Students  use  Social  Media  and  Web  2.0  applications  to  post  thoughts  and  communicate  with  others  for  the  
purposes   of   building   common   interests   among   a   broader   community,   creative   self   expression   and  
maintaining  connections  with  friends.  A  focus  on  cyber-­‐safety  and  ethical  behaviours  needs  to  be  an  integral  
part  of  the  1:1  Laptop  program.    
Students  must  follow  the  school’s  User  Agreement  whenever  the  school  equipment  or  services  are  involved.    
The   Internet   and   Laptop   Acceptable   Use   Agreement   contains   specific   responsibilities   to   ensure   student  
safety:    Such  as:  
     • Students  should  keep  themselves  and  friends  safe  by  not  giving  out  personal  details,  including  full  names,  
            telephone  numbers,  addresses,  images  and  passwords.    
     • Students  should  be  respectful  in  how  they  talk  to  and  work  with  others  online,  and  never  participate  in  
            online  bullying.    
     • Students   should   use   technology   at   school   for   learning,   using   the   equipment   properly   and   not   interfere  
            with  the  work  or  data  of  another  student.    
  
Classroom  Management  Software  
Emerald  Secondary  College  will  purchase  and  install  on  laptops,  a  classroom  management  system  that  allows  
the  teacher  to  monitor  the  digital  activity  of  the  students  whilst  at  school.  It  is  designed  to:    
      • Improve  student  learning  outcomes  by  increasing  learning  time  in  school    
      • Monitor  and  assess  student  activities  
      • Increase  student  time  on  task  by  preventing  inappropriate  use  of  the  laptop  
      • Be   a   teaching   tool   to   allow   individual   laptops   screens   to   be   mirrored   across   all   devices   in   the   class   for  
           demonstration  purposes  
  
This   software   allows   our   classroom   teachers   and   IT   technicians   to   monitor   the   digital   activity   of   students,  
alerting   them   to   any   breaches   of   the   school   laptop   policy   i.e.   playing   games   or   accessing   inappropriate  
information.    
All  breaches  of  the  Acceptable  Usage  Agreement  are  referred  to  Sub  School  Leaders  who  will  deal  with  the  
issue  in  accordance  with  the  Colleges  Student  Management  procedures.    
  
	
                                                                                                                                                10	
  
 

Technical  Support  
The  IT  Support  Office  is  located  near  the  General  Office  in  B1  and  operates  during  the  school  hours  of  
8:30  am  –  4:00  pm  Monday  to  Friday,  with  reduced  hours  in  the  holidays.    Times  when  IT  support  will  
be  available  over  the  school  holiday  will  displayed  1  week  prior  to  the  school  holidays  on  the  College  
website.      Students   can   ONLY   take   laptops   in   for   repairs   before   school   (8:30   am   –   8:45   am),   during  
recess,  lunch  or  after  school  (3:05  pm  –  4:00  pm).  It  is  the  responsibility  of  the  student  to  log  issues,  
follow   up   jobs   and   submit   or   collect   equipment.   Students   cannot   leave   equipment   at   the   Laptop  
Support   Office   when   it   is   not   attended.   Student   ID   cards   may   be   requested   for   identification   when  
submitting  or  collecting  Laptops.    
     • In  the  event  of  accidental  damage,  faults  or  issues  with  the  laptop,  technical  support  will  be  
          provided  from  the  school  and/or  Learning  with  Technologies.  
       •    Any  issue  with  a  machine  must  be  presented  to  the  IT  Office  in  B1  for  initial  assessment.  
            Software  problems  will  be  able  to  be  resolved  quickly  (in  most  situations)  whereas  more  
            serious  hardware  issues  may  take  longer  to  repair.  
       •    If  the  machine  is  deemed  to  have  a  hardware  defect,  then  the  repair  job   will  be  logged  by  
            our  technicians  for  an  onsite  repair  (in  most  situations)  and  parents  informed  via  email  of  
            the  process  for  monitoring  repair  status  through  Compass.  This  will  be  rectified  at  no  cost  
            under  warranty  or  insurance  (if  not  malicious  damage).    
       •    Please  note  –  for  correction  of  some  faults  devices  may  need  to  be  reimaged  losing  any  
            stored  data.    This  is  why  regular  backing  up  of  important  files  is  necessary.    The  College  takes  
            no  responsibility  for  lost  data/files.    Ongoing  backups  to  a  portable  hard  drive  or  USB  are  
            encouraged.  
       •    Repairs  should  be  resolved  in  no  more  than  3  working  days  in  most  cases.  
         
Emerald  Secondary  College  ICT  Technical  Support  staff  is  NOT  able  to  support:    
   • Connecting  to  the  internet  at  home    
   • Connecting  to  non-­‐school  printers  and  other  accessories  e.g.  cameras    
   • Back-­‐up  of  personal  and/or  family  files    
         
Network  and  Software  Issues    
Students   experiencing   any   software   issues   with   their   laptop   (i.e.   lack   of   network   connectivity,  
problems  with  computer  programs,  etc.)  need  to  take  their  laptop  to  the   IT  Support  Office  in  B1.    Here,  
one  of  our  IT  Technicians  will  evaluate  the  problem  and  rectify  the  issues  or  refer  it  on  for  specialist  
assistance  if  required.  
Process  for  Insurance  and  Warranty  Claims       
If  the  laptop  has  sustained  accidental  damage,  been  lost  or  stolen,  students/families  must  follow  the  
process  outlined  below.    
1. Parents/Students  deliver  the  laptop  to  the  IT  Office  in  B1  for  initial  assessment  or  report  it  lost  or  stolen.  
2. A  copy  of  a  police  statement  must  accompany  any  laptop  that  is  reported  lost  or  stolen.  
3. Warranty  claims  do  not  incur  an  excess  fee  where  as  insurance  claims  do.    
4. The   College   technicians   process   the   repair/insurance   request   internally.   This   is   our   internal  
      tracking  system  that  supports  communication  and  device  location.     
5. A   loan   laptop   can   be   supplied   for   a   short   period   for   student   use   if   the   school   approved  
      laptop  is  required  for  repair.    Loan  devices  may  be  of  a  lesser  quality  than  the  student’s  damaged  
      laptop.  Students/families  will  be  responsible  for  any  malicious  or  deliberate  damage  that  occurs  to  
      the  loan  device  during  the  loan  period.  
6. When   the   laptop   is   repaired   the   student/family   will   be   notified   that   it   is   ready   for  
      collection.      The   progress   of   repairs   can   be   monitored   through   Compass.      The   IT   staff   will  
      explain  how  to  do  this  when  a  laptop  is  brought  in  for  repair.  

	
                                                                                                                               11	
  
 

Insurance    
Insurance  is  an  important  part  of  the  Emerald  Secondary  College  Laptop  Program.      
    • 3  year  accidental  damage  and  theft  insurance  is  included  as  part  of  the  program.  
    • Insurance  is  essential  to  ensure  students  have  a  reliable  and  functioning  laptop  for  their  studies  on  a  
        daily  basis.  
    • Depending  on  the  laptop  purchased,  excess  varies  between  $50  -­‐  $100  per  claim  for  repairs  outside  
        of  the  laptop’s  three  year  warranty.    
    • The  Insurer  will  only  cover  claims  lodged  within  7  days  of  loss  or  damage.  The  ICT  Technicians  will  
        process  the  Insurance  claim  and  arrange  for  the  repairs  or  replacement  as  appropriate,  after  liaising  
        with  Learning  with  Technologies.    
    • If   your   laptop   computer   is   lost   or   stolen,   this   should   be   reported   to   the   police   and   a   copy   of   the  
        police  report  should  then  be  forwarded  to  the  IT  Office  in  B1.  
    • Please  refer  to  the  Emerald  Secondary  College  Laptop  Program  portal  for  specific  information  about  
        the  cost  and  coverage  of  each  option.  
    • Should  a  laptop  not  be  functioning  correctly  or  have  obvious  visible  damage,  it  should  be  taken  to  
        the  IT  Office  for  an  initial  assessment.    The  IT  Technicians  will  advise  of  the  required  process  to  have  
        the   laptop   functioning   again   correctly   or   repaired   if   needed.      If   requiring   repairs   families   will   be  
        responsible  for  the  payment  of  the  excess  (differs  depending  on  the  purchased  device).    
    • Upon  receiving  information  about  the  repair  issue,  families  will  be  able  to  pay  the  excess  to  Learning  
        with  Technologies  to  commence  repair  works.    This  can  be  done  by  credit  card  over  the  phone  or  
        direct  deposit.    Repairs  will  not  commence  until  payment  has  been  made.  
  
Warranty  Conditions    
All  servicing  will  be  carried  out  by  Emerald  Secondary  College  or  Learning  with  Technologies  technicians.  The  
ICT   office   will   be   open   before   school   8:30   –   8:45,   at   lunchtime   and   after   school   until   4:00pm   Monday   to  
Friday   (except   public   holidays   or   days   when   the   School’s   Administration   Office   is   closed).   The   school   will  
endeavour   to   have   a   laptop   returned   to   the   student   as   soon   as   possible   (subject   to   compliance   with  
insurance  conditions).    

  A  battery’s  capacity  to  hold  charge  is  expected  to  diminish  with  both  time  and  use  (Charge  Cycles).  The  rate  
at  which  this  occurs  can  depend  on  many  factors  such  as  usage  patterns,  charge  cycles  and  the  operating  
environment.   This   warranty   covers   manufacture   defects   only   for   battery   during   3   years,   not   the   expected  
capacity   reduction   due   to   use.      If   a   battery   is   deemed   to   have   a   manufacturing   fault,   Acer   may   choose   to  
replace   or   repair   the   battery,   equal   to   the   acceptable   charge   of   the   original   faulty   battery   age.      Only  
reductions   below   the   expected   decline   in   battery   life   will   constitute   a   warrantable   fault   as   determined   by  
Learning  with  Technologies  testing  process.  
  
Laptop  Loan    
Emerald  Secondary  College  may  provide  a  loan  device  as  part  of  their  1:1  Laptop  program.  Loan  devices  may  
be  available  to  students  if  their  device  has  been  submitted  for  repair  under  warranty  conditions.  Loan  
devices  may  be  taken  home  for  short  periods  of  time  during  the  period  of  repair.    These  devices  may  not  be  
of  the  same  quality  as  the  student  owned  laptop.    
  
Loan  devices  involve  additional  costs  to  the  school,  so  consideration  needs  to  be  given  to  the  level  of  impact  
on  student  work  and  how  long  a  device  will  take  to  be  repaired.      Any  deliberate  or  malicious  damage  to  the  
loan  device  will  incur  repair  costs  to  the  student/family.  
  
Loan  computers  will  generally  be  issued  under  the  following  circumstances.        
      • A  student’s  laptop  is  inoperable  due  to  gross  hardware  failure    
      • An  authorised  repair,  scheduled  upgrade  or  reinstallation  exceeds  a  period  of  3  days    
      • Completion  of  critical  assessment  items  would  be  compromised

	
                                                                                                                                         12	
  
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