25 days of Christmas 2020 Achievements - Independent Living Fund Scotland - ILF Scotland
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Indepe
n
Living F dent
u
Scotlan nd
d
25 days of
Christmas
2020 Achievements
uction
Introd
As we look back over the year as an
organisation our nation and the world we
live in is fighting to contain Coronavirus. We
are acutely aware that the associated illness
Covid-19 is taking so many lives and all of us
have our own part to play in supporting our
governments to respond to this crisis. Never
have we seen such pressures put on our
health and social care systems.
The experience of many disabled people
during this crisis necessitates fresh thinking
about the provision of care, support and
rights for disabled people.
2
uction
Introd
During this year our model of social care and
support, which strives to put disabled people at
the heart of defining their own needs and how
these needs will be met, has never been more
important.
ILF Scotland exists to support independent living for
disabled people in Scotland and Northern Ireland.
Independent living means, “Disabled people have the
same freedom, choice, dignity and control as other
people at home, at work, and in the community. It
does not mean living by yourself or looking after
yourself on your own. It means the person has rights
to practical assistance and support to participate in
society and live an ordinary life.” (Independent Living
in Scotland project, 2008).
Throughout 2020, we have worked hard to fulfil the
aspirations of those we support regardless of the
challenges faced by everyone. We hope the following
summary provides a snapshot of our work and
achievements through this most difficult of years.
3
25 days of
istmas
ILF Scotland Chr
On the first day of ILF Christmas we stayed open
throughout 2020 supporting over 4,000 disabled
people across Scotland and Northern Ireland to
have choice, control and dignity.
On the second day of ILF Scotland’s Christmas, we
have completely redesigned the way we operated in
order to provide 3,500 in depth wellbeing recipient
checks in 7 months across Scotland and Northern
Ireland, which would normally take over 2 years.
This resulted in over 96% of recipients maintaining
or increasing their pre-COVID support (support was
only reduced for the 4% by their specific instruction
and never by ILF Scotland).
On the third day of ILF Scotland’s Christmas we
successfully moved (almost overnight) to full remote
and agile working during COVID as a reflection
of our digital strategy. We have kept providing
high quality services to recipients in Scotland and
Northern Ireland throughout the pandemic, with
minimal disruption to provision.
4
On the fourth day of ILF Scotland’s Christmas
we received around 2,000 Transition Fund
applications paying out £2.5 million to help
young people, between the ages of 16 and 25
living with disabilities, with the transition after
leaving school or children’s services to be more
independent and to continue spending time with
other people – our record year despite COVID!
On the fifth day of ILF Scotland’s Christmas
we made around 33,000 independent living
payments to 2015 Fund recipients totalling just
under £50 million on time with no errors. Added
to previous years, this we passed £¼ Billion mark
in June since July 2015 on time with no errors.
On the sixth day of ILF Christmas we carried
out over 1,000 person led reviews over and above
the wellbeing calls enabling independent living
outcomes for disabled people.
On the seventh day of ILF Scotland’s Christmas
we digitised all our internal finance processes
during the pandemic to operate more efficiently.
5
On the eighth day of ILF Christmas we co-
produced and launched our person-led strategy.
On the ninth day of ILF Scotland’s Christmas we
gained Cyber Essentials Plus accreditation for the
3rd year in a row, protecting the organisation from
cyber-crime.
On the tenth day of ILF Scotland’s Christmas
we carried out extensive work for the potential
re-opening ILF to new applications in Northern
Ireland. This included: comprehensive research
showing for every £ invested in ILF it provides £10.89
in social return on investment; a detailed public
consultation; and the set-up of a working group in
conjunction with the Northern Ireland Government.
6
On the eleventh day of ILF Scotland’s Christmas
we successfully replaced 5 servers with no disruption
to services which was a first for ILF Scotland.
On the twelfth day of ILF Scotland’s Christmas
we introduced our approach to the Equalities Duty
including Gaelic language preparations.
On the thirteenth day of ILF Scotland’s Christmas
we carried out over 120 improvements to systems,
processes and services making us more efficient,
easier to access and better at what we do.
On the fourteenth day of ILF Scotland’s Christmas
we introduced the fast track technology grant
applications process to enable quicker delivery of life
enhancing IT to young disabled individuals.
On the fifteenth day of ILF Scotland’s Christmas
we contributed to two national infrastructure
projects – the Payments Platform and Digital Identity
Scotland.
7
On the sixteenth day of ILF Scotland’s Christmas
we consulted, developed and implemented our
COVID Response and Recovery plan to play our part
in the economic and societal recovery from the
pandemic.
On the seventeenth day of ILF Scotland’s
Christmas we achieved the highest possible result
from our Data Protection audit and kept forward
momentum in launching our new electronic records
plan ready for 2021.
On the eighteenth day of ILF Scotland’s Christmas
we completed and implemented a full organisational
structural review to support the new strategy with an
underpinning workforce plan.
8
On the nineteenth day of ILF Scotland’s
Christmas we were recognised for employer
excellence through the awards of:
A finalist in the Health and Wellbeing
category at the 2020 Family Friendly
Working Scotland Awards.
The Best Small Employer Award in the UK
from Working Families in May.
Presented as a Top 10 Employer in the UK in
the annual Working Families benchmark in
September.
Shortlisted in the Best for Mental Health,
the Best for Employee Engagement and the
Best for Family Support category in the 2021
Working Mums Awards.
9
On the twentieth day of ILF Scotland’s Christmas
we produced two external newsletters sending
over 5,000 copies to provide key information to all
recipients through the pandemic.
On the twenty-first day of ILF Scotland’s
Christmas we delivered approximately 1,316 days
of personal development through internal and
external workshops/seminars/courses to colleagues
supporting the delivery of excellent outcomes with
disabled people.
10On the twenty-second day of ILF Scotland’s
Christmas we have undertaken 4 very successful
campaigns this year including:
The Northern Ireland consultation survey and
the campaign to encourage as many people
as possible to fill out the survey to inform the
reopening of the fund to new applications.
Our 5th birthday campaign celebration in
July to celebrate disabled people achieving
independent living outcomes.
The Transition Fund to help young disabled
individuals apply through the pandemic.
International Day of People with Disabilities
in December.
11continued...
Each campaign was very effective in its own way,
with the some of the outcomes achieved such as:
Northern Ireland encouraged a substantial
number of returns to the survey
The Transition Fund campaign contributed to
record numbers of applications.
The Independent Day of People with
Disabilities campaign increased our
Facebook video views by a staggering 3,867%!
Attained 7 pieces of national coverage and
2 pieces of local coverage about the positive
impact independent living has for disabled
people.
Total number of new users to the website
between April 2020 (i.e. start of the new
financial year) and now is over 10,000.
Significant increases in all social media
platform engagement.
12On the twenty-third day of ILF Scotland’s
Christmas, we successfully recruited and inducted
three new members of staff to support the delivery of
the strategy.
On the twenty-fourth day of ILF Scotland’s
Christmas we gained a clean external annual account
with no qualifications for the fifth year in a row.
On the twenty-fifth and final day of
ILF Scotland’s Christmas we commit to
working even harder in 2021 to achieve
our vision that all disabled people, and
those with a long-term health condition,
can access what they need to lead an
independent life.
13ements
nowledg
Ack
Thank you to the many individuals and
organisations that have worked with us over the
year. A special thank you to our Northern Ireland
Stakeholder Group, chaired by David McDonald, and
our Scottish Advisory Group, chaired by Jim Elder-
Woodward. These groups have been instrumental
in ILF Scotland’s success, providing us with honest
feedback, constructive criticism and real insight into
our performance as an organisation and the reality of
life for disabled people. We are very grateful to them.
Next a big thanks to our colleagues in the Scottish
and Northern Ireland Governments, who have
worked tirelessly to help ILF Scotland support
thousands of disabled people throughout the year.
Moving on, we would like to thank our committed,
professional, hard-working and incredible staff and
Board who have risen to every challenge thrown at
them through the year. They have worked tirelessly
to make sure ILF Scotland fulfils our ambition to
better enable independent living with disabled
people - without a doubt they are incredible!!
We would like to wish all those connected to ILF
Scotland a very Happy Christmas and our best
wishes for 2021.
14h at ou r
W !
s th ink
ecipie nt
r
Finally we thought it would be good to finish
on a few quotes from ILF recipients and award
managers mentioned in our current survey
around the impact of COVID:
“For me personally, ILF have been most supportive
of my situation and have supported me every step
of the way. The funding has helped tremendously
with being able to support my son with everything
that he has needed whilst being stuck at home.”
“Your funding has been a lifeline. The strain on my
parents would have been intolerable resulting in a
family break up and mental health issues for all of
us. It has come very close to that.”
“I think ILF do an amazing job, keep up the good
work.”
“ILF have been fantastic, I wouldn’t have got this
far without the support.”
“Was really grateful for the grant we received as it
has provided a life line.”
15Indepe
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Living F dent
u
Scotlan nd
d
Contact Us
If you require this document in an
alternative format please contact
us using the details below:
ILF Scotland
Ground Floor, Denholm House,
Almondvale Way Livingston EH54 6GA.
Telephone: 0300 200 2022
Email: enquiries@ILF.scot
Follow us instagram
ILF Scotland Limited is a company limited by guarantee registered in Scotland Company Number SC500075.
Registered office St Andrews House, Edinburgh, EH1 3DG
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