A&D, Aviation: Crisis Management During the COVID-19 Crisis - Overall industry impact assessment

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A&D, Aviation: Crisis Management During the COVID-19 Crisis - Overall industry impact assessment
A&D, Aviation: Crisis Management
During the COVID-19 Crisis
Overall industry impact assessment

April 3rd, 2020
IMPACT OF COVID-19

COVID-19 is first and foremost a humanitarian crisis. Once you
are able to turn your thoughts from safeguarding your family and
your people, you must turn to the health and safety of your
business.
The COVID-19 virus is dominating the news cycle, and it must also be
dominating your personal and professional conversations.

AlixPartners is no different; we are actively          In a crisis, the foremost concerns must be personal
implementing our response to this situation while      health and safety—of our families, our employees,
operating in an environment of considerable            and ourselves. Taking care of those who contract the
uncertainty. We are all in this together.              virus and joining the global community in taking
                                                       sensible steps to slow its spread is of the utmost
At AlixPartners, we are leaning on our core values:    importance. Once you have addressed the critical
Commitment, Professionalism, Teamwork, Common          efforts to safeguard your family and your people, you
Sense, Personal Respect, and Communication.            must turn to the health and safety of your business.
These values have guided us since our founding in      Our firm exists to protect our clients’ businesses and
1981, and we test all our actions against them,        help them manage through the most complex of
because they will continue to be our core values for   challenges. There is no single formula for doing this,
many generations to come.                              and the COVID-19 threat is unprecedented.
We draw on almost forty years of experience in         Still, there are a few responses that can be applied
helping our clients navigate through their most        here which we have developed through decades of
urgent and challenging situations.                     helping clients with their greatest challenges and this
                                                       document will detail those out for you.

                                                                                                                 2
IMPACT OF COVID-19

COVID-19 impact on commercial aviation: a “perfect” storm which
requires immediate action by the supply chain
Commercial aviation is undergoing a crisis never encountered before – with a triple hit

                       • First hit – since March 2019, the B737MAX grounding has mostly impacted Boeing and
                         its supply chain with reduced production rates. This has strongly accelerated and degraded
  1. B737MAX             since beginning of the year with the MAX production stoppage in January 2020 – with many
   grounding             suppliers losing already 20+% of their revenues.
                       • Most impacted: Boeing (and its supply chain) – ripple effects on other OEMs supply chain

                       • Second hit - much stronger than the first one: the COVID pandemy - a huge blow to
                         air traffic globally. All airlines globally are suffering from 50-90% traffic drops, adjusting
   2. COVID              capacity and fighting for their survival. Some will fail. None will need additional capacity in the
  pandemic –             short-term. Most will not take any aircraft delivery in the short/medium term.
    Traffic
                       • Most impacted: airlines, OEMs, Tier1 and their supply chain, MRO and aviation
   collapse
                         services, suppliers with significant spares, repair & services content (engine, system,
                         avionics, cabin OEMs) –

                       • The third hit comes from significant reduction of OEM production rates for both
                         narrowbody and widebody segments due to inability of airlines to take deliveries as
                         their fleet are grounded. Following travel restrictions, high uncertainties will remain on
 3. Production           order backlogs and speed of recovery
   rates cuts          • OEMs lack of decisiveness and communication on rate reduction and communication with
                         supply base may represent a significant risk for their supply chain
                       • Most impacted: OEMs and all their suppliers, aerostructure highly. Widebody likely to
                         be hit harder than narrow body.

Source: AlixPartners analysis
                                                                                                                               3
IMPACT OF COVID-19

Although strategic topics need to be tackled, focus on cash
containment measures and resizing business
                         Levers to Maximize Cash Flow
                                             • Model OEM production: 3 scenarios of 2020-2021 volumes
 Business Focus            COVID-19 Top      • Model Services impact: Up to -50% average fleet activity
                            Line impact        through 2020; peak at 80-90% parked depending on region
 • Assess business
                                             • Build scenarios at 3/6/9/12/15 months
   scenarios and
   impact on top line                        • Focus on cash as key scarce resource
 • Forecast, manage                          • Develop / refine cash forecasting (e.g., 13 week cycle) based
                          Cash Management
   and preserve                                on new top line assumptions
   liquidity                                 • “Cash is King” culture / centralize key cash decisions

 • Conserve cash                             •   Streamline SG&A costs
   during this period                        •   Reduce fixed overhead costs to align with reduced activity
   of uncertainty          Operating Costs
                                                 levels (e.g., Logistics, Production, Engineering)

 • Drive better                              •   Rationalize indirect labor costs
   working capital
                                             •   Pull in customer receivables and reduce DSO’s
   management to
   unlock cash                               •   Push out material deliveries to conserve cash
                           Working Capital
                                             •   Optimize reorder points, lead times and safety stocks to reduce
 • Pro-actively                                  inventory levels and extract more cash
   manage and
   support supply                            •   Assess weak suppliers and their need for cash
   chain                    Supply Chain
                                             •   Dual source wherever possible
                             Monitoring
 • Leverage crisis to                        •   Consolidate supply base – Drop underperformers
   re-define portfolio
                                             •   Defer Capital Expenditures
 • Consolidate / Be
                               Assets        •   Dispose of non-core assets, if any
   consolidated
                                             •   Delay acquisitions or Buy on the cheap

                                                                                                                   4
AIRLINES

The COVID-19 crisis will have a far greater impact on air travel
demand and industry compared to past crises
Impact of crisis on RPKs and demand

                      9/11             SARS          Global Fin.         MERS             COVID-19   • All recent air travel crisis
                     (2001)           (2003)        Crisis (2008)       (2015)             (2020)      in the last 20 years have
                                                                                                       resulted in
 Max
 regional                                                 -10%                                         − significant regional
                                                                         -12%
 monthly                                                                                                 RPK decreases
 RPK
                                        -35%                                                           − prolonged recovery of
 reduction                                                                                               demand
                       -45%
                                                                                                       − but limited global
                                                Impact at               Impact at
                                              regional level            global level                     impact
                                                                                          -75/85%
                                                                                                     • Due to global travel
                                                                                                       restrictions, the COVID-
  Months for                                                                                           19 crisis is much more
  demand     ~12 Months             ~7 Months        ~20 Months       ~7 Months              -         severe in terms of both
  recovery                                                                                             geographic reach and
                                                                                                       regional / global demand
                                                                          7%                           fall
                                         2%                1%
  Global                                                                                             • There is a real risk that
  annual                                                                                               COVID-19 precipitates a
                       -3%
  RPK                                                                                                  global recession as
  growth                                                                                               unemployment rises
                                                                    Based on IATA                      globally
                                                                    estimates (24 March
                                                                    2020)

                                                                                           -38%

Source: IATA, ICAO, Boeing; AlixPartners analysis                                                                                     5
Scenarios as of April 3rd                                                                                                                      AIRLINES

We consider two potential scenarios for COVID-19 impact on
airlines capacity and demand in 2020-2021
Capacity Scenarios: % vs. 2019 baseline: Global                                    A. ‘Stable’ Recovery Scenario
                                                                                   •   Effective COVID containment measures and recovery from
                                                 2021 pre-Outbreak forecast 110%       peaks – no 2nd wave in Q3/Q4
      2020 pre-Outbreak forecast 105%
                                                                   2019:100%       •   Coordinated relaxation of flight restrictions
                                                                                   •   Temporary shock to global economy; return to growth in
                                                                          95%
                                        IATA                                           key regions by Q3-Q4 2020
86%                                                                   90%          •   “Snap-back” of corporate travel demand
                                                                                   •   Pick-up on leisure demand through Q3 (Summer season)
                                           80%
                                                                                   •   Rapid and extensive support from governments

                                                                                   2020 capacity: ~ -40% / RPKs: ~ -45%
                                                       A. ‘Stable’
                                                       Recovery                    Airlines recover 70-80% of 2019 capacity by end 2020, Asia 90%
                                           60%         Scenario

                                                                                   B. Sustained Downside Scenario
                                                                                   •   Recurrent regional outbreaks through Q2-3, sustained
                                        B. Sustained                                   containment measures following initial peaks
             30%
                                        Downside                                   •   Inconsistent government lifting of travel restrictions
                 25%                    Scenario                                   •   Start of global economic recession going into 2021
                                                                                   •   Corporate travel depressed with pressure on businesses
                                                                                   •   Leisure travel sustained low with lack of confidence
                                                                                   •   Extensive Airline structural changes to recover
Q1 2020       Q2 2020       Q3 2020     Q4 2020      Q1 2021       Q2 2021         Potential for further downside if above measures deteriorate
                                                                                   2020 capacity: ~ -50% / RPKs: ~ -55%
                                                                                   Airlines recover 40-60% of 2019 capacity by end 2020, Asia 80%

Source: AlixPartners analysis; IATA. RPKs = Revenue Passenger Kilometers                                                                              6
Scenarios as of April 3rd                                                                                                       AIRCRAFT OEMS

 We consider two potential scenarios for 2020-2021 deliveries of
 Boeing and Airbus, consistent with airlines capacity drop
 Deliveries scenarios for Covid-19 impact in 2020–2021 – Boeing and Airbus

                                                                  A. ‘Stable’ Recovery                     B. Sustained Downside
                        1,606                                           Scenario                                  Scenario
                                                                     Short U-shape                               Long U-shape
       Boeing WB        226

                                              1,243                                    1,270
                                                               -55-60%                                    -70-75%                -25-30%
     Boeing NB(1)       580                   253
                                                                                                                                    910
                                              127

                                              173
        Airbus WB       154
                                                                  520

                                                                                                             350
        Airbus NB       646                   690

                        2018                  2019               2020                 2021                  2020                  2021
                                                               Scenario A           Scenario A            Scenario B            Scenario B
                                                      • Context: effective COVID containment          • Context: recurring regional air travel
                                                        with no 2nd wave in Q3/Q4 - Gradual             outbreaks through Q2-Q3 - Limited lifting
                                                        relaxation in flight restrictions – Gradual     of travel restrictions - Slow restart of
                                                        restart in flights in Q3/Q4 – Effective         commercial flights, mainly in Q4 - Global
                                                        government support to limit the recession       economic recession going into 2021
                                                      • Deliveries: strong reduction in deliveries    • Deliveries: massive reduction in
Notes:                                                  in Q2 (unless for military versions), with      deliveries in Q2-Q3 (unless for military
1) 737 MAX deliveries for 2020-2021 do not              restart in August - Airlines / lessors to       versions), with restart in Sept.-Oct. -
include the 400+ aircraft already delivered             defer deliveries and cancel orders, but         Airlines / lessors to defer deliveries and
NB: Narrowbody - WB: Widebody                           accepting some                                  cancel orders, accepting very few

                                                                                                                                                 7
Scenarios as of April 3rd                                                                                                                                                                                                                             AIRCRAFT OEMS

Aircraft deliveries are expected to decrease significantly in Q2-Q3,
with different recovery pattern for each of the two scenarios
Deliveries scenarios for Covid-19 impact – Monthly progression - Boeing and Airbus

                             A. ‘Stable’ Recovery Scenario                                                                                                            B. Sustained Downside Scenario

                          Short U-shape                                                                                                                                  Long U-shape
 110                                                                                                                                          110
                            Forecast                                                                                                                                       Forecast
 100                                                                                                                                          100
                                   • Effective COVID                                                                                                                                             • Recurring regional air travel
  90                                 containment with no 2nd                                                                                  90                                                   outbreaks through Q2-Q3
                                     wave in Q3/Q4                                                                                                                                               • Limited lifting of travel
  80                                                                                                                                          80
                                   • Gradual relaxation in flight                                                                                                                                  restrictions
  70                                 restrictions                                                                                             70                                                 • Slow restart of commercial
                                   • Gradual restart in                                                                                                                                            flights, mainly in Q4
  60                                 commercial flights in                                                                                    60                                                 • Global economic recession
  50                                 Q3/Q4                                                                                                    50                                                   going into 2021
                                   • Effective government
  40                                 support to limit the                                                                                     40
                                     recession
  30                                                                                                                                          30
  20                                                                                                                                          20
  10                                                                                                                                          10
   0                                                                                                                                           0
                                  Apr-20

                                                    Jun-20

                                                             Jul-20

                                                                                                                                                                               Apr-20

                                                                                                                                                                                                 Jun-20

                                                                                                                                                                                                          Jul-20
                Feb-20

                                                                      Aug-20

                                                                                                 Nov-20

                                                                                                                            Feb-21

                                                                                                                                                             Feb-20

                                                                                                                                                                                                                   Aug-20

                                                                                                                                                                                                                                              Nov-20

                                                                                                                                                                                                                                                                          Feb-21
       Jan-20

                         Mar-20

                                           May-20

                                                                                        Oct-20

                                                                                                          Dec-20

                                                                                                                   Jan-21

                                                                                                                                     Mar-21

                                                                                                                                                    Jan-20

                                                                                                                                                                      Mar-20

                                                                                                                                                                                        May-20

                                                                                                                                                                                                                                     Oct-20

                                                                                                                                                                                                                                                        Dec-20

                                                                                                                                                                                                                                                                 Jan-21

                                                                                                                                                                                                                                                                                   Mar-21
                                                                               Sep-20

                                                                                                                                                                                                                            Sep-20
   Boeing WB                          Boeing NB                        Airbus WB                          Airbus NB

   Aircraft production rates along the supply chain will have to be restated according to deliveries
     expectations – The A&D industry will need to adapt its cost structure to the “New Normal”

NB: Narrowbody - WB: Widebody
                                                                                                                                                                                                                                                                                   8
Scenarios as of April 3rd                                                                                                            AIRCRAFT ENGINES

 Engines - We consider two potential scenarios, in line with Airbus
 and Boeing expected deliveries and airlines capacity drop
 Engine deliveries scenarios for Covid-19 impact in 2020–2021 – Boeing and Airbus commercial Aircraft

 Not including spare engines                                            A. ‘Stable’ Recovery                           B. Sustained Downside
                                                                              Scenario                                        Scenario
                         3,040
                                                                           Short U-shape                                   Long U-shape
 Pratt & Whitney          438
                                                                                              2,540
                                                2,374                 -55% to                                          -70% to           -20% to
      Rolls-Royce         416
                                                                       -60%                                             -75%              -25%

                                                 626
                                                                                                                                           1,820

                                                 434
CFM International        1,852
                                                                       1,041

                                                 932                                                                    701

  General Electric        334                    382

                          2018                   2019                  2020                   2021                  2020                  2021
                                                                     Scenario A             Scenario A            Scenario B            Scenario B
                                                           • Context: effective COVID containment             • Context: recurring regional air travel
                                                             with no 2nd wave in Q3/Q4 - Gradual                outbreaks through Q2-Q3 - Limited lifting
                                                             relaxation in flight restrictions – Gradual        of travel restrictions - Slow restart of
                                                             restart in flights in Q3/Q4 – Effective            commercial flights, mainly in Q4 - Global
                                                             government support to limit the recession          economic recession going into 2021
                                                           • Deliveries: strong reduction in deliveries       • Deliveries: massive reduction in
                                                             in Q2 (unless for military versions), with         deliveries in Q2-Q3 (unless for military
                                                             restart in August - Airlines / lessors to          versions), with restart in Sept.-Oct. -
                                                             defer deliveries and cancel orders, but            Airlines / lessors to defer deliveries and
                                                             accepting some                                     cancel orders, accepting very few
 Notes: Airbus and Boeing commercial aircrafts (A320, A220, A350, A330, A380, 737Max, 737NG, 767, 777, 787, 747) and
 corresponding engines (Genx, CF6 Family, GE90, GE9X, Trent, LEAP, CFM56, PW1000G) are considered for this analysis                                      9
 excluding spare engines. 2018 data does not include engines delivered by Engine Alliance for A380
Scenarios as of April 3rd                                                                                                                                                                                                                         AIRCRAFT ENGINES

Engines - Deliveries are expected to decrease significantly in Q2-
Q3 2020, with different recovery pattern for the two scenarios
Engine deliveries scenarios for Covid-19 – Monthly progression - Boeing and Airbus – Not including spare engines

                              A. ‘Stable’ Recovery Scenario                                                                                                                B. Sustained Downside Scenario

                           Short U-shape                                                                                                                                      Long U-shape
  220                                                                                                                                             220
                             Forecast                                                                                                                                           Forecast
  200                                                                                                                                             200
                                    • Effective COVID                                                                                                                                                 • Recurring regional air travel
  180                                 containment with no 2nd                                                                                     180                                                   outbreaks through Q2-Q3
                                      wave in Q3/Q4                                                                                                                                                   • Limited lifting of travel
  160                                                                                                                                             160
                                    • Gradual relaxation in flight                                                                                                                                      restrictions
  140                                 restrictions                                                                                                140                                                 • Slow restart of commercial
                                    • Gradual restart in                                                                                                                                                flights, mainly in Q4
  120                                                                                                                                             120
                                      commercial flights in                                                                                                                                           • Global economic recession
  100                                 Q3/Q4                                                                                                       100                                                   going into 2021
                                    • Effective government
   80                                 support to limit the                                                                                          80
                                      recession
   60                                                                                                                                               60

   40                                                                                                                                               40

   20                                                                                                                                               20

    0                                                                                                                                                0
                                   Apr-20

                                                      Jun-20

                                                               Jul-20

                                                                                                                                                                                    Apr-20

                                                                                                                                                                                                      Jun-20

                                                                                                                                                                                                               Jul-20
                 Feb-20

                                                                        Aug-20

                                                                                                    Nov-20

                                                                                                                               Feb-21

                                                                                                                                                                  Feb-20

                                                                                                                                                                                                                        Aug-20

                                                                                                                                                                                                                                                   Nov-20

                                                                                                                                                                                                                                                                              Feb-21
        Jan-20

                          Mar-20

                                            May-20

                                                                                           Oct-20

                                                                                                             Dec-20

                                                                                                                      Jan-21

                                                                                                                                        Mar-21

                                                                                                                                                         Jan-20

                                                                                                                                                                           Mar-20

                                                                                                                                                                                             May-20

                                                                                                                                                                                                                                          Oct-20

                                                                                                                                                                                                                                                            Dec-20

                                                                                                                                                                                                                                                                     Jan-21

                                                                                                                                                                                                                                                                                        Mar-21
                                                                                 Sep-20

                                                                                                                                                                                                                                 Sep-20
   Pratt & Whitney                                   Rolls-Royce                          CFM International                                General Electric

  Engine OEMs have to adjust their supply chain according to the aircraft deliveries expectations –
              The industry will need to adapt its cost structure to the “New Normal”

Notes: Airbus and Boeing commercial aircraft (A320, A220, A350, A330, A380, 737Max, 737NG, 767, 777, 787, 747) and
corresponding engines (Genx, CF6 Family, GE90, GE9X, Trent, LEAP, CFM56, PW1000G) are considered for this analysis                                                                                                                                                                     10
excluding spare engines. 2018 data does not include engines delivered by Engine Alliance for A380
AIRCRAFT OEMS & ENGINES

The commercial aerospace industry needs to re-size itself for a
lower-volume future, as the automotive industry did in 2009
Historical automotive sales in the United States (millions)

                      -35%
     16.1                                                                                                     16.5
                                                                                              15.5
                                                                                14.4
                       13.2                                     12.7
                                                 11.6
                                      10.4

     2007              2008           2009       2010           2011            2012         2013             2014

 • From 2007 to 2009, automotive industry hit hard as US sales decreased from 16 to 10 millions of vehicles

 • OEMs and Tier 1 suppliers forced to reshape their industry to lower volume
   − Reduce fixed costs by consolidating brands
   − Rationalize manufacturing capacity
   − Increase operations flexibility
   − Reduce break-even costs
   − Re-sizing personnel costs
   − Shedding pension liabilities and simplifying labor union constraints
 • Painful medicine, but worked
    − Annual sales at peak levels again during 2015-2018
     − GM, Ford and Chrysler had their most profitable years ever during the same period

Source: Bureau of Economic Analysis                                                                                  11
SUPPLY CHAIN

Commercial aerospace supply chain will be heavily impacted by
the reduced activity

                         • Each supplier translating information from OEMs/market into 2 to 3 potential
                           top line decrease scenario – in some cases, take pre-emptive measures to
                           protect own cash and supply chain despite too optimistic scenario from OEMs
     Fighting for cash
     and liquidity       • Asses impact of top line reduction on cash – new liquidity needed
                         • Launch initiatives quickly to create on its own more liquidity and also access
                           aid programs, presenting a viable plan

                         • Assess and monitor supply chain through a crisis management watch tower
                         • Identify distressed situation – get financial data – operational performance
                           history
     Protecting own      • Decide to support or not depending on alternative source
     supply chain        • Implement support or alternative solution: re-insourcing, re-sourcing, work-
                           package transfer, consolidation
                         • Implement process to ensure selected suppliers get access to liquidity quickly
                         • Build a re-start / ramp up plan

                         • Review supply chain strategy and its risks
     Leveraging crisis
     and building a      • Assess where and how a more robust and resilient supply chain is needed
     more resilient      • Design plan to re-balance and de-risk future supply chain
     supply chain
                         • Implement

                                                                                                            12
Scenarios as of April 3rd                                                                                                        COMMERCIAL MRO

Recovery scenarios for MRO market is likely to follow similar
patterns to Airlines capacity curves, with an offset of few months
Impact of COVID-19: % vs. 2019 global baseline

          Slower ramp-down resulting from time to
          cycle through Aircraft / Engine being inducted                                   A. ‘Stable’ Recovery Scenario
          in Q1 2020 – Peak crisis expected in Q3 2020
                                                                                           •   Effective COVID containment measures and
                                                                                               recovery from peaks – no 2nd wave in Q3/Q4
                                                                                           •   Coordinated relaxation of flight restrictions
                                                                                 89%       •   Temporary shock to global economy; return to
                                                              74%                              growth in key regions by Q3-Q4 2020
                  48%
                                                                                           •   “Snap-back” of corporate travel demand
                                    29%              48%                                   •   Pick-up on leisure demand through Q3
                                                                                               (Summer season)
                                                                       Airlines recovery
                                                                                           •   Rapid and extensive support from governments
                                                                       MRO recovery

Q1 2020         Q2 2020           Q3 2020          Q4 2020   Q1 2021           Q2 2021

                                                                                           B. Sustained Downside Scenario
                                                                                           •   Recurrent regional outbreaks through Q2-3,
                                                                                               sustained containment measures following initial
                                                                                               peaks
                                                                                 74%
                                                                                           •   Inconsistent government lifting of travel
                                                                                               restrictions
                                                              54%
                                                                                           •   Start of global economic recession going into 2021
                  43%
                                                     32%                                   •   Corporate travel depressed with pressure on
                                                                       Airlines recovery       businesses
                                    21%
                                                                       MRO recovery
                                                                                           •   Leisure travel sustained low with lack of confidence
Q1 2020         Q2 2020           Q3 2020          Q4 2020   Q1 2021           Q2 2021
                                                                                           •   Extensive Airline structural changes to recover

Source: AlixPartners analysis; IATA. RPKs = Revenue Passenger Kilometers                                                                         13
Scenarios as of April 3rd                                                                                                  COMMERCIAL MRO

Commercial MRO business down 40% to 60% in next 12 months,
all the segments heavily impacted
COVID-19 impact on the demand (peak) by MRO segment

                       A. ‘Stable’          B. Sustained
                       Recovery              Downside
                        Scenario              Scenario                        Impact on Demand                           Impact on Supply1

                                                                A. Cabin MODs are discretionary so likely to be cut
 MOD                    Very high              Very high        in a context of cost reduction, while Cargo MODs         Short term:
 ($6bn)                  -60%                   -80%            may benefit from the global supply chain disruption      Although the impact
                                                                B. Almost all MODs to be cancelled to save cash          seems under
                                                                                                                         control based on
                                                                Likely to be deferred while surplus aircraft available   the recent MRO's
 Heavy
                             High              Very high        in favor of newer fleet (less heavy maintenance).        press releases (e.g.
 Maintenance                                                                                                             Lufthansa Technik,
                            -40%                -75%            A. Rescheduled quickly if the crisis remains short
 ($8bn)                                                         B. Not re-scheduled quickly to preserve cash             AFI KLM..), the
                                                                                                                         implementation of
                                                                                                                         stringent health and
 Line                                                           A. & B. Performed while the aircraft is its operating
                        Very high              Very high                                                                 safety measures
 Maintenance                                                    environment, during turnarounds. Expected to drop
                         -70%                   -80%                                                                     will adversely affect
 ($13bn)                                                        in line with the reduction of number of flights
                                                                                                                         productivity

 Component
                                                                Directly linked to volume of line / heavy
 Maintenance            Very high              Very high                                                                 Medium term: As
                                                                maintenance. Parts of grounded aircraft may
 ($19bn)                 -60%                   -80%                                                                     the demand
                                                                become an alternative to component maintenance
                                                                                                                         shrinks, the market
                                                                                                                         may switch from
                                                                Correlated to number of take off and flight hours.       massive oversupply
 Engine                      High              Very high        A. Periodic maintenance may remain on schedule           to scarcity of
 ($31bn)                    -50%                -70%            B. periodic maintenance could be deferred as long        resources.
                                                                as the large surplus aircraft remains

  MRO Spend         Next 12 months         Next 12 months
    20192                     -40%                 -60%
     $77bn                    -$30bn               -$45bn

(1) Source: www.lufthansa-technik.com, www.afiklmem.com, www.aviationbsuinessnews.com, www.aviationweek.com
                                                                                                                                           14
(2) Source: AlixPartners analysis, IATA
BUSINESS CONTINUITY

Heatmap crisis management prioritises 10 business continuity
elements to be addressed over next 5 to 10 working days

                                                                      15
BUSINESS CONTINUITY

Risk signals across multiple dimensions need to be monitored

                                                           1     Supply chain                5     Logistics
                                                             • Raw material and                • Transit/shipping delays
                                                               component delivery              • Cancelled orders
                        Supply                                 slow-down                       • Customer complaints
                         chain                               • Supplier default risk           • Lower personnel/inability
                                                             • Depleting inventory, growing      to fulfil demand
  Customers               1             Regulatory             semi-finished and WIP
                                                             • Out-of-stock, cancelled             People/offices
                                                               orders                        6 • Local case of infection
              7                         2
                                                                                                 or exposure
                                                           2     Regulatory                    • Red-zone/quarantined office
                                                             • Events and meeting
                                                                                                 locations
                                                               cancellations
 People/                                        Support      • ‘Red zone’/no-travel policies   • Factory and plant closures
             6                              3
  offices                                       services     • Quarantined/locked              • Employee attrition and
                                                               down areas                        absence levels
                  5                 4                        • Travel ban/black-list
                                                               locations                           Customers
                                                                                             7 • Delayed payments,
            Logistics            Sales force               3     Support services                increasing days sales
                                                             • Lower operational                 outstanding
                                                               performance                     • Cancelled orders and
                                                             • Inability to fulfill agreed       renewals
                                                               SLAs
                                                                                               • Difficult to reach
                                                             • Customer complaints
                                                             • Security breaches                 customers to close new
                                                                                                 deals and/or extensions
                                                           4       Sales force
                                                               • Disruption to sales-
                                                                 related travel
                                                               • Abandoned leads/inability
                                                                 to close deals
                                                               • Client meeting cancellations
                                                               • Lower lead velocity and
                                                                 conversion rate

                                                                                                                      16
BUSINESS CONTINUITY

The Business Continuity Workstream links into the Decision Board

                                                                                                                    • The Decision Board is focused on driving critical
                                               Decision Board                                                         decisions that have cross-functional impact and/or fall
                                          (typically CEO, CFO, COO)                                                   outside of business-as-usual: disruption, strategic
                                                                                                                      implication, significant product and customer impact

                                     Business Continuity Workstream

                                                                                                                    • The Business Continuity War Room meets
                                                       Tracking
                                                                            Decision                                  virtually on a daily basis, to review and interpret
                                                       platform
  Daily to                                                                     and                   Informed         signals from different parts of the business, re-assess
                                Virtual
   weekly                                                                    action-               by data and        the forward-looking options, prepare actions to
                                setting
  cadence                                                                   oriented              signal models       address short-term and medium-term headwinds
                                                                            agenda

                                                                                                                    • Each function captures and pre-processes signals
                                                                                                                      coming from internal sources (e.g. supply chain,
                                                                          Customer Success
                                                          Communication
                     Manufacturing

                                                                                                                      mfg, product, HR) or from external sources
                                          management
  Supply chain

                                                                                             and treasury
                                                                              Sales and

                                                                                                                      (vendors, competitors, customers, lenders/banks)
                                            Product

                                                                                               Finance
                                                             and HR

                                                                                                            Legal   • Verticals and functions participate in the Business
                                                                                                                      Continuity War Room to raise options, capture
                                                                                                                      interdependencies and cross-functional impact
                                                                                                                      of decisions

                 Business (internal) and market (external) signals

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