Airport Guide Gute Reise! We make it happen - Frankfurt Airport
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Airport
Guide
Gute Reise! We make it happen
1
2
Good to Know 4–16
Check-in, Luggage, Controls 6–7
Airlines from A to Z 8–11
Transfers Made Easy 12–16
Shop & Enjoy 18–35
Duty Free 20–21
Shopping 22–29
VAT Refunds 30–31
Online Shopping 32–33
Frankfurt Airport Rewards 34–35
Services from A to Z 36–50
Information Tools & Services 52
Things to Do 54–55
Lounges 56–57
Traveling with Children 58–59
Index and Useful Phone Numbers 60–61
Terminal Map 62–63
Download now: the free Frankfurt
Airport app for iPhone and Android.
See page 52 for more information.
3
4
Good to Know
Let us
guide you
Everything you need to know
for an effortless arrival and departure
Check-in, Luggage, Controls 6–7
Airlines from A to Z 8–11
Transfers 12–16
5
Relaxed Check-in
Send your bags safely on their way
Check-in
Please have your flight documents, ID or passport and visa (if
required) ready. Several airlines also offer online check-in
services or quick check-in machines. We recommend that
you arrive at the airport about three hours ahead of time.
Detailed arriving information is available at www.frankfurt-
airport.com/en.
Tip: Evening-Before Check-in
Please consult the table on pages 8-11 to see
whether your airline offers this service.
Luggage Regulations and Controls
Prior to departure, you, your checked bags and carry-on
items are screened for prohibited objects. The luggage will
be screened under guard of employees of the Federal Police
in the absence of the passenger. If dangerous goods such as
lighters, power banks or e-cigarettes are found, those will
have to be removed from the luggage. You can view the list
of prohibited items at www.frankfurt-airport.com/en. It may
occasionally be necessary to open a bag without you being
present. Lock them in the usual way, but please do not use
any padlocks.
Dangerous Goods
A list of items, which are permitted and prohibited to
be packed into the checked luggage and carried into the
aircraft cabin, is provided at frankfurt-airport.com/en.
Baggage Carts
Luggage carts are available at 96 dispensers around the
airport at a cost of €1.00, which can be paid by credit or
debit card. After the payment you can take your luggage
cart.
6 Relaxed Check-in
Good to Know. Check-in, Luggage, Controls
Baggage Storage
If required, you can temporarily leave items of any kind at
one of our luggage storage facilities. You can leave
documents at the luggage storage facility in Terminal 1,
Concourse B on the Arrivals level, exclusively. Please note
that a fee is charged for this service.
- Terminal 1, between Concourses B and C, Level 2 (Departures)
Open daily from 6 a.m. to 10 p.m., phone +49 69 690 73277
-T
erminal 1, Concourse B, Level 1 (Arrivals)
Open daily 24/7 hours, phone +49 69 690 70786
-T
erminal 2, Concourse D, Level 2 (Arrivals)
Open daily from 6 a.m. to 10 p.m., phone +49 69 690 72860
Baggage wrapping
You can have your bags wrapped in special plastic to protect
them. This service is available at all baggage storage facilities
and at mobile units in Terminal 1, Concourse B and Terminal
2, Concourse D near the check-in counters. For more
information and prices for our luggage shrink wrapping and
storage services, go to www.frankfurt-airport.com/en.
Automated ,,easyPass‘‘ – Border Checks
Hold your passport against the scanner. Step forward. Look
at the screen. Finished!
Passengers with a biometric passport (e-passport) or German
ID card can use the automated EasyPASS border check
system with automatic facial recognition at many check-
points in both Frankfurt Airport Terminals. This time-saving
service is free of charge and requires no pre-registration.
Relaxed Check-in 7
Airlines from A to Z
Well, there are more than 100 airlines operating at Frankfurt
Airport. The following alphabetical list will help you find your
airline’s check-in counters. For up-to-the-minute information,
please visit www.frankfurt-airport.com/en.
Con- Counters/
Airline Code Terminal Counters
course
Adria 51–461
A Airways
JP A
LH
LH 11-16, 7-21h
Aegean
A3 B 660–665
Airlines
Aer Lingus EI E 904–905
Aeroflot SU D 806–810
Air Algérie AH E 952–954
Air Arabia
3O D 897–899
Maroc
Air Astana
KC C 769–772
(TSE)
Air Astana
KC C 797–798
(GUW/URA)
Air Cairo SM D 855–857
Air Canada AC B 674–677
Air China CA B 516–524
Air Dolomiti EN A 51–461 LH 11-16, 7-21h
Air Europa UX E 912–914
Air France AF D 801–805 •
Air India AI B 501–505 FRA 17-20, 7-21h
Air Malta KM C 733–736
Air Moldova MLD E 902–903
Air Namibia SW E 917–920
Air Serbia JU E 950–951
airBaltic BT D 886–887
Alitalia AZ C 720–722
American
AA E 955–968
Airlines
ANA NH B 678–681
Asiana
OZ C 708–718 FRA 17-20, 7-21h
Airlines
8 Airlines from A to Z
Good to Know. Airlines from A to Z
Con- Counters/
Airline Code Terminal Counters
course
Austrian 51–461
A Airlines
OS A
LH
• LH 11-16, 7-21h
Azores Airlines S4 E 911-913 FRA 17-20, 7-21h
B Belavia B2 D 819–820 FRA 17-20, 7-21h
51–461
bmi regional BM A LH 11-16, 7-21h
LH
British
BA E 907–910
Airways
Bulgaria Air FB C 701–702
C Cathay Pacific CX E 915–920
China Airlines CI D 813–820 FRA 17-20, 7-21h
China Eastern
MU D 851–857
Airlines
China Southern
CZ D 815–820
Airlines
COBALT CO E 912–914
Condor DE C 752–789 •
Corendon
CND E 952–954
Dutch Airlines
Croatia 51–461
OU A • LH 11-16, 7-21h
Airlines LH
CSA Czech
OK D 858
Airlines
D Delta DL D 841–853
E easyJet EZY C 704–705
51–461
Egypt Air MS A LH 11-16, 7-21h
LH
El AL LY C 791–795
Ellinair EL B 542–544
Emirates EK E 992–999 FRA 17-20, 7-21h
Ethiopian
ET B 510–514
Airlines
Etihad
EY B 543–548
Airways
Eurowings EW B 476–479
Airlines from A to Z 9
Con-
Airline Code Terminal Counters Counters/
course
F Finnair AY E 980–982
FlyEgypt FEG D 883–885
Freebird
FHY E changing
Airlines
G Gulf Air GF D 883–885 FRA 17-20, 7-21h
I Iberia IB E 901–903
Icelandair FI E 956–958
IranAir IR C 706–710
Iraqi Airways IA E 962–964
JAL Japan
J Airlines
JL D 816–820
KLM Royal
K Dutch Airlines
KL D 801–805
Korean Air KE D 841–847 FRA 17-20, 7-21h
Kuwait
KU D 895–899 FRA 17-20, 7-21h
Airways
L LATAM
Airlines
LA C 762–766
LATAM
JJ C 762–766
Airlines
Laudamotion OE B 507–509
LOT Polish 51–461
LO A LH 11-16, 7-21h
Airlines LH
Lufthansa LH A 51–461 • LH 11-16, 7-21h
Lufthansa LH B 51–461 • LH 11-16, 7-21h
MEA Middle
M East Airlines
ME B 510–515 FRA 17-20, 7-21h
MIAT Mon
OM D 811–814 LH 11-16, 7-21h
golian Airline
Montenegro
YM D 884–885
Airlines
Nesma
N Airlines
NMA D 889–891
Nouvelair LBT D 889–890
O Oman Air WY C 746–750 FRA 17-20, 7-21h
Onur Air 8Q changing FRA 17-20, 7-21h
P Pegas Fly IK D 816–817
Pegasus
PC E 966–968
Airlines
Q Qatar Airways QR C 734–741 FRA 17-20, 7-21h
R Royal Air
AT D 812–814 FRA 17-20, 7-21h
Maroc
Royal Jordan-
RJ E 986–988
ian Airlines
Ryanair FR E 941–950
10 Airlines from A to ZGood to Know. Airlines from A to Z
Con-
Airline Code Terminal Counters Counters/
course
S7 Airlines/
S Globus
GH E 945–947
SAS Scandina- 51–461
SK A LH 11-16, 7-21h
vian Airlines LH
Saudia SV D 847–850
Singapore
SQ C 713–719 • FRA 17-20, 7-21h
Airlines
Small Planet
5P D 892–894
Airlines
Somon Air SZ D 852–853
South African 659,
SA B
Airways 672–675
SunExpress XQ E changing
SunExpress
XG E changing
Deutschland
51-461
SWISS LX A • LH 11-16, 7-21h
LH
Tailwind
T Airlines
TWI D 886–887
TAP Air
TP B 682–684 FRA 17-20, 7-21h
Portugal
TAROM RO D 880–881
Thai Airways
TG C 743–750 FRA 17-20, 7-21h
International
TUIfly X3 D 861–868
Tunisair TU B 537–539
Turkish
TK B 664–671
Airlines
Turkmenistan
TUA D 883–885
Airlines
U UIA Ukraine
International PS D 841–843
Airlines
United
UA B 501–506
Airlines
Ural Airlines SVR D 852–856
Uzbekistan
HY D 897–899
Airways
Vietnam
V Airlines
VN D 886–895 FRA 17-20, 7-21h
W Wizz Air WZZ E 904–905
WOW Air WW E 986–988
Evening-Before Check-in
Please contact your airline to find out when the check-in counters are
open, whether there are any additional charges, and whether your fellow
travelers need to be present for evening-before check-in.
Check-in at the AiRail Terminal
Those arriving by train can use the convenient check-in facility at the
AiRail terminal located at the long-distance station.
FRA = FRA counters LH = Lufthansa counters
= Time (e.g. 7-22h), h = time on 24-hour clock
Airlines from A to Z 1112 Relaxed Check-In 12
I fly via
Frankfurt
because transfers
are so easy there.
Everything you need to know for catching your
onward flight quickly and safely
Relaxed Check-In 13Transfers
Made Easy
How to catch your connecting flight at Frankfurt Airport -
quickly and conveniently
Do you already have a boarding pass
for your connecting flight?
Yes. Please double-check the No. Within the transit zone,
gate indicated on it. Current please go to the transfer
information on your flight is counter of the airline
shown on the monitors. If operating your flight or
no gate has been assigned straight to the departure
yet, head for the indicated gate, or ask at an information
Concourse (A, B, C, etc.). counter. You should obtain
your boarding pass from your
airline‘s check-in counter
before passing through
security.
Finding your way around
Blue signs:
You’ll find Concourses A, B,
C and Z in Terminal and
Concourses D and E in
Terminal .
Grey signs:
These show the way to
passenger services.
14 Transfers Made EasyTransfers Made Easy
Should I allow extra time
for passport and security
controls?
In most cases, you‘ll have to
pass through security and
passport controls when
transferring planes. Please
allow enough time for these.
If you are in a hurry to catch
your connecting flight, you
can save time by using one
of the “Fast Lanes” at
security checkpoints.
Monitors list the entitled
flights for which passengers
may use a “Fast Lane”.
Please observe the restrictions on carrying liquids,
e-cigarettes and powerbanks in your hand luggage.
Do you need assistance?
g Information kiosks: Scan your boarding pass, and all the
information relevant to your flight will be displayed
(including terminal maps, shops, restaurants and
lounges) in eight different languages.
g Service Points: Our multilingual service staff will be happy
to help you (see terminal maps for locations p. 62-63).
g Mobile Service Guides can be identified by their red
uniforms.
g Frankfurt Airport App: Available for iOS & Android.
Transfers Made Easy 15Please also listen out for the PA announcements
and be aware of the local time in Frankfurt. Please make
sure to be at your departure gate before the boarding
starts. The end of the boarding time does not corres-
pond with the departure time. Consult your boarding
pass to see when that would be. Please note that gates
may change at short notice, so keep checking the
information boards and monitors.
How can I easily cover large distances at the airport?
g Moving walkways: Take advantage of our many moving
walkways throughout the airport.
g SkyLine train: If you need to transfer between
Concourses A, B, C or Z (in Terminal 1) and Concourses
D or E (in Terminal 2), follow the signs to the SkyLine
(it runs every 2 to 3 minutes).
What about my luggage?
In most cases, your checked
luggage will be automati-
cally forwarded to your final
destination. If not, you must
collect it at the baggage
claim and then recheck it.
Guests who are continuing
their journeys by a Deutsche
Bahn train under a Lufthansa
flight number can pick up
their bags at the baggage
claim in the AiRail Terminal
near the long-distance train
station.
16 Transfers Made EasyFRA
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Indiv lkarte /19 RT
idua
et A N K F
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1 Tag TickF
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€ 10 ual Tick
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,50 In2divTaidge/2 Days
€ 15,50
© #visitfrankfurt, Holger Ullmann
Discover. Discounts. Delights.
Free travel on Frankfurt’s public transport system incl.
Frankfurt Airport. Up to 50 % off at selected cultural and
recreational institutions, restaurants and retail outlets.
Single ticket 1 day 10.50 E /2 days 15.50 E
*max. of 5
n
persons
n Group ticket* 1 day 22.00 E /2 days 32.00 E
Tickets available at Frankfurt Airport:
n Service Points in Terminal 1 and 2
n Welcome Centre, Hotels and Tours
(Terminal 1)
Print@home: www.frankfurt-tourismus.de
Further information: & +49 (0) 69/21 23 88 00
#visitfrankfurt
1718
Shop & Enjoy
We
guarantee
a
pleasant
stay
Fun, refreshments and shopping during layovers
Duty Free 20–21
Shopping 22–29
VAT Refunds 30–31
Online Shopping 32–33
Frankfurt Airport Rewards 34–35
19Borderless Shopping At Frankfurt Airport, all passengers with a valid boarding pass can purchase a wide variety of attractively priced merchan- dise in the Duty Free and Travel Value stores. Shop, save and enjoy! Good Things Can Be This Affordable! The products sold in the Duty Free & Travel Value shops cost up to 30% less than domestic prices! Special offers, which change monthly, allow you to save more. Discover products that are only available in the Heinemann Duty Free & Travel Value shops! Limited editions, special sizes and products with a particular history: treat yourself with items that no one else has. You can also make a reservation on your favorite products in advance and then pick them up on your way to the departure gate. If you live in Germany, you can even have them shipped to your home. For more information, turn to page 32 or visit shop.frankfurt-airport.com/en/duty-free. All merchandise naturally complies with the applicable security regulations. Sales staff seal your liquid products in special plastic bags that you must not open until you reach your final destination. The customs restrictions remain completly valid. 20 Borderless Shopping
Shop & Enjoy. Duty Free
Perfumes & Cosmetics
If you’re looking for a new scent or
suitable bodycare product, you’re
guaranteed to strike gold here.
All the major brands are available,
and you can try them out on the
spot. Special sizes – such as 200 ml
bottles and special travel and gift
sets which are only available at the
airport – ensure excellent value for
money.
Tobacco & Spirits
Connoisseurs will be in their
element here. One-liter bottles of
liquor and special editions that
aren’t available outside the airport
are coveted collector’s items. The
diverse product range is completed
with fine wines, exquisite cognacs
and smoky whiskeys, some of which
can be sampled, and handmade
cigars from around the world.
Sweets and Fine Foods
Chocolate bars, pralines or gummy
bears: where sweets are concerned,
there‘s something for every taste.
And products from the range of fine
foods are also excellently suited for
taking home to your loved ones.
The popular and greatly apprecia-
ted gift ideas include original Black
Forest ham, white sausages, spices
and tea.
21Endless Shopping
From must-have accessories and elegant top-brand fashions,
to a fascinating read during the flight – at Frankfurt Airport,
you‘re sure to find what you‘re looking for. Trendsetters,
fashionistas and and world travelers stock up on the latest
inspirations here, 365 days a year.
Shopping
Terminal/
Store Products concourse
or pier
Airport Boutique Airport Boutique T1/C I5
Unique designer fashions from
Bailly Diehl T1/B J4
insider labels.
Fashions for men, women and
Benetton T1/B K7
children from this Italian cult brand.
Healthy and stylish: shoe fashions
Birkenstock T1/B K4
for the whole family.
Timelessly elegant men‘s apparel
Boggi Milano T1/A M5
from Milan, the fashion capital.
Subtle luxury: leather goods and
Bottega Veneta T1/Z
accessories.
Bags, leather articles and
BREE T1/B J5
accessories made in Germany
Stylish British fashions for him T1/B J2
Burberry
and her. T2/E D2
International designer fashions
Burresi T1/B K4
and stylish shoes.
Elegant designer bags and
Burresi Accessori T1/B K4
exquisite accessories.
Exclusive jewelry and watch
T1/B
Bvlgari collections, perfumes and D2
T2/E
accessories.
22 Endless ShoppingShop & Enjoy: Shopping
Terminal/
Store Products concourse or
pier
T1/B J3
High-quality digital technology
CAPI T1/B L2
for use at home and on the road.
T2/D D2
T1/B L2
Caviar House & Enjoyment to go, from
T1/A M2
Prunier champagne to caviar.
T2/D D2
O5
T1/A N4
Jewelry, watches and service in T1/B M4
Christ
brilliant quality. T1/B K2
T2/E J4
D2
The highest levels of bag making
Coccinelle T1/B K4
art and creativity.
discover Typical German souvenirs and T1/B L2
GERMANY gifts. T1/Z M2
T1/A P5
T1/A N3
T1/A N3
T1/A N4
T1/B J2
Perfumes, cosmetics, liquors, T1/B K2
tobacco products, sweets and T1/B K4
Duty Free & Travel
luxury accessories at outstanding T1/B K2
Value shops
Duty Free and Travel Value T1/C I5
prices. T1/C
T1/Z P4
T1/Z M2
T1/Z M3
T2/E D1
T2/E D3
Dry cleaning, shoe repairs and
Euroclean T1/C I8
more.
A huge variety of toys and games
Faix Toys T1/A L7
that make perfect gifts.
High-quality stockings, pantyhose
Falke T1/A L5
and bodywear in the FALKE style.
Salavatore Superior Italian shoe fashions, T1/B
D2
Ferragamo leatherware and accessories. T2/E
COMING Fine regional and international
SOON Finefood T1/Z
foods to go.
Bouquets, cut flowers, plants and
Flowerterminal T1/B K6
decorations.
Electronics for photographs, T1/A L5
Fotec Electronics communication and personal T1/B K4
care. T1/C J5
High-quality casual clothing and T1/A
GANT N4
sportswear for him and her. T1/A
In the passenger lounge behind boarding T1 Terminal 1
pass control T2 Terminal 2
In the publicly accessible (pre-security) area Map location
Endless Shopping 23Terminal/
Store Products concourse
or pier
Shoes, apparel and accessories
GEOX T1/A L4
for any weather.
A loving selection of original T1/B K5
Germany & More
German souvenirs. T1/Z P4
Souvenirs from beer steins to
Gifts+++ T2/D E2
cuckoo clocks and accessories.
COMING Italian designer fashions and
SOON
Gucci T1/Z N3
accessories.
Leatherware, accessories and
T1/B I2
Hermès perfumes from this French luxury
T1/Z M3
label.
T1/A O3
T1/A P5
T1/B I2
Travel articles, sandwiches,
T1/B K2
Hub Convenience salads, snacks, periodicals and
T1/C
much more.
T1/Z O4
T1/Z N1
T2/E D3
Synonymous with style and T1/B K5
Hugo Boss
quality, in T2 for gentlemen only. T2/E C2
Lingerie, swimwear and
Hunkemöller T1/B K8
accessories for today‘s women.
Magazines, newspapers, books, T1/A L5
ImPressed
beverages and snacks. T1/B L2
High-quality outdoor clothing
Jack Wolfskin T1/A L5
for all ages.
Competence in cosmetics and
KIKO T1/B K4
bodycare – from KIKO.
Shoes, leather products and
Lloyd T1/A M4
accessories for him and her.
Luxury from Spain: exquisite
LOEWE bags, leatherware and T1/B K3
accessories.
Luxurious leatherware, bags and T1/A
Longchamp N5
accessories. T2/D
Travel articles and lifestyle
Lufthansa T1/A N5
products plus the Miles&More
WorldShop T1/B K5
range.
Clothing, shoes and accessories
Marc O’Polo T1/B K4
for fashion buffs.
Fashions and more for every
Massimo Dutti T1/A N5
occasion and season.
Bags, backpacks and small
MCM T1/B K3
leather articles in superb quality.
Writing utensils, jewelry and T1/B L3
Montblanc
watches – timelessly beautiful. T2/E C2
24 Endless ShoppingShop & Enjoy: Shopping
Terminal/
Store Products concourse
or pier
Casual and business fashions for
More & more T1/B J5
ambitious women.
Cell phone services and T1/B K6
O2
smartphone accessories. T1/C I8
Olymp High-quality shirts for him. T1/A
Innovations and classics from this
Omega T1/B L3
famous watchmaker.
Pfendt Airport Brand-name eyeglasses, sunglasses
T1/B J5
Optic and contact lenses from the pro.
Choice fashions and playthings
Pfüller T1/B K4
for children of all ages.
T1/A N3
T1/A N5
Consumer electronics,
T1/A P5
Photair accessories and games from
T1/Z N1
major brands.
T1/Z M3
T1/Z P4
T1/A O3
Classics: bags, leatherware
T1/B K8
Picard and accessories from a famous
T1/B L2
German brand founded in 1928.
T1/Z O4
Italian fashion design and
PINKO T1/A L5
accessories.
For bookworms: the best
Pocket Shop selection of books + personal T1/Z M3
service and advice.
Striking: exclusive technology T1/A N5
Porsche Design
products and lifestyle accessories. T1/B K4
T1/A N3
T1/A N5
T1/A L6
T1/A M4
T1/B K4
T1/B J4
A huge selection of magazines,
T1/B J5
Relay newspapers and travel
T1/B J6
accessories.
T1/B K8
T1/B J3
T1/C
T1/Z M2
T2/D D4
T2/D E2
Rolex Uncompromising luxury: ROLEX. T2/E D2
Suitcases, leather items and
Samsonite T1/A L5
practical travel accessories.
Outlet Designer sunglasses at
Sunglasses Outlet T1/A
factory outlet prices.
In the passenger lounge behind boarding T1 Terminal 1
pass control T2 Terminal 2
In the publicly accessible (pre-security) area Map location
Endless Shopping 25Terminal/
Store Products concourse
or pier
T1/A M4
Sunglasses by Designer sunglasses in every style
T1/B K3
Pfendt and for every taste.
T2/E D2
Jewelry, watches and crystals in T1/B K5
Swarovski
the refined Swarovski style. T1/B J3
Tegut The premium supermarket at
T1/C J8
Supermarket Frankfurt Airport.
Top-quality suitcases, leatherware T1/Z
M2
The Collection and accessories from many T1/A
P5
leading international brands. T2/E
Jewelry, watches and gifts: trendy T1/A N4
Thomas Sabo
and stylish. T1/B K4
A great selection for game and
Toys On Air T1/C J5
toy lovers of all ages.
T1/B
A selection of high-quality L6
Tripidi T1/Z
German household products. M3
T2/D
Elegant luggage and practical T1/A
TUMI N5
travel accessories. T2/D
Exclusive leather goods and
Valentino T1/Z N3
accessories
Lovely shirts, blouses and much
Van Laack T1/A M5
more for her and him.
In a class of their own:
Versace T1/B J2
accessories from Versace.
Victoria‘s Secret A seductive range of accessories,
Beauty & cosmetics, perfumes and selected T1/B J5
Accessoires panties.
T1/B L5
A multimedia store offering
Virgin T1/B J3
books, DVDs, music and more.
T2/E C3
Elegant watches and jewelry
from premium brands including
Wempe T1/Z M2
Rolex, Longines, Tissot, Cartier
and Glashütte.
Fine pantyhose and exclusive
Wolford T1/A N4
lingerie.
26 Endless ShoppingShop & Enjoy: Eating & Drinking
Eating & Drinking
Terminal/
Restaurant Dining options concourse
or pier
Amò Italian food and specialty coffees. T2/D D3
Traditional German dishes and
Anton & Anni T1/Z
snacks in a Bavarian ambiance.
Asia Snack Box Stir-fry dishes, curries and soups. T2/E
China Town-style slow cooking:
Asia Streetcooking T1/B K6
fresh and delicious.
Freshly baked snacks, hot and
backWerk cold beverages, various vegan T1/C
options
Pasta, Pizza, Burger, fresh
Bistrot Airport salads and a large selection of
T1/B K4
Frankfurt beverages. Tentatively scheduled
to open in September 2017.
Burger King Grilled burgers, fast and tasty. T2/D E2
Neapolitan-style specialty
Caffè Kimbo T1/A L6
coffees.
Ciao Italia Pizza, pasta and la dolce vita. T1/A
The best of Southeast Asian
Coa T1/A N4
cuisine.
Specialty coffees and generously T1/C J5
Coffee Fellows
filled bagels. T1/Z N2
Exquisite sushi, fresh stir-fry
Cosi Asiate T1/B K2
dishes and exotic curries.
Restaurant with an open kitchen
Deli Bros. T1/B I3
and specialty foods shop.
Giant soft pretzels fresh from the
Ditsch T1/B
oven, pizza snacks and bread rolls.
Crossover cuisine and excellent
Food Society T2/D E2
service.
Snacks and drinks for a satisfying,
Goethe Bar enjoyable experience with a T1/B K3
fantastic view.
Food and drinks from all over the
Goodman and N3
world, with a direct view of the T1/A
Filipo K4
runway.
See and be seen over snacks and
Hausbar T1/A N4
drinks.
Hearty home-style cooking in the
Hausmann’s T1/A N4
middle of the airport.
In the passenger lounge behind boarding T1 Terminal 1
pass control T2 Terminal 2
In the publicly accessible (pre-security) area Map location
Eating & Drinking 27Terminal/
Restaurant Dining options concourse
or pier
Heberer´s Freshly baked snacks and pastries T1/A N4
Traditional Bakery served with coffee. T1/Z M2
From fried sausage to
Hermann‘s frankfurters: hearty taste treats T1/A
that satisfy.
Pizza, antipasti, Italian dolci and
Italissimo T1/A N3
food souvenirs.
An elegant restaurant and bistro,
Käfer’s T1/B J4
a true airport classic.
T1/B
Kamps Bread rolls and pastries. T2/E J6
T2/D
Kentucky Fried Chicken snacks prepared fresh on
T1/A L8
Chicken the premises.
German and international
Kuffler & Bucher cuisine, with a magnificent view T1/B J2
of the runway.
COMING
Delicious croissants and freshly
Le Crobag T1/B
SOON made baguettes
Italian „Dolce Vita“ in the Middle
Lucalino T1/A L5
of the Bustling Airport.
Authentic Italian cooking in a
Lucullus Nero feel-good ambience with a view T1/Z N2
of the runway.
Ludwigs Traditional German cuisine. T2/E D1
T1/A L7
Specialty coffees plus tasty cakes, T1/B K2
McCafé
pastries and snacks. T1/Z P4
T2/E D1
T1/A L7
Burgers, wraps, fresh salads and T1/B K2
McDonald’s
more. T1/Z P4
T2/D D1
T1/A N4
Specialty foods, sandwiches
Meyer Deli Coffee T1/A M4
and coffee – a local Frankfurt
Kitchen T1/B K4
institution.
T1/B L2
A small bar with a huge to-go
Mini Bar T1/B I2
menu.
Snacks and beverages to enjoy
Mini Mondo T1/B
just before take-off.
Salads, kumpir, burritos …
Mishba everything always freshly T1/A L5
prepared and freely combinable.
A piece of Italy with a view of the
Mondo T2/D D3
runway.
Delicious warm and cold snacks
Mondo Bianco T1/A P5
in a pleasant ambiance.
A Japanese noodle bar: ramen and
MoschMosch T2/E C2
udon in a relaxed atmosphere.
Come in and enjoy: fresh juices,
Natural T1/A N5
sandwiches and snacks.
28 Eating & DrinkingShop & Enjoy: Eating & Drinking
Terminal/
Restaurant Dining options concourse
or pier
Delicious fish dishes: quick, fresh
Nordsee T1/A L7
and natural.
Perfect coffee from southern T1/A N3
Perfect Day
India’s mountain forests. T1/A O3
T1/A O3
Puro Gusto Coffee, paninis and dolci.
T1/B J4
T1/A M6
Everything your heart desires: T1/B K4
Quicker’s beverages, baked goods, salads, T1/B J3
sweets, bodycare products. T2/D D2
T2/E D4
T1/A
Freshly made sandwiches, salads, M5
Scoom T1/B
desserts and speciality coffees. J8
T1/B
Spizzico Italian snacks and coffee to go. T1/B K6
T1/B J4
Coffee creations, cake and hearty
Starbucks T1/C I5
snacks.
T2/E C2
Quick snacks and beer fresh from
Tangente T1/A M5
the tap; coffee and cake.
Doughnuts, coffee, milkshakes
Tasty Donuts T1/B J6
and sandwiches.
A Japanese sushi bar that’s an
Temaki Bar T1/Z N3
oasis of peace.
Drinks and fine food in a
The Bar T1/Z N3
designer ambience.
Thong Thai Delightful Thai food to go. T1/A L8
Vito Pizza and pasta, fresh and quick. T2/E D1
Fresh Bread and Sweets baked
Wiener Feinbäcker T1/B K7
locally.
Yuná Tasty Asian dishes. T1/A L5
Wellness & Beauty
Terminal/
Establishment Services concourse
or pier
Apotheke T1/B K4
Medications, health advice and
Metropolitan T1/Z M2
many wellness services.
Pharmacy T2/D D3
Massages, manicures and lots of T1/B L2
be relax
wellness services. T1/Z O4
Professional hand and foot care
CMT Nail Lounge T1/A L6
for men and women.
Individualized hair design:
Friseur Essanelle T1/C J8
personal, professional, proficient.
In the passenger lounge behind boarding T1 Terminal 1
pass control T2 Terminal 2
In the publicly accessible (pre-security) area Map location
Wellness & Beauty 29Reclaim your
Value Added Tax
All merchandise purchased in the European Union is sub-
ject to value-added tax (VAT). The amount of this tax varies
depending on the product and country. If you’ve done some
shopping while visiting Germany*, you can reclaim the VAT
when leaving the European Union.
Shop 1. Prerequisites for a refund
Obtain a tax exemption form from
the shop.
F
ill it out completely (using the
Latin alphabet).
Check-in Security Control
2a. Tax-exempt items in 2b. Tax-exempt items in
checked luggage carry-on bags
Inform the check-in staff of any Proceed through security check.
tax-exempt merchandise and VAT
refunds. They will attach stickers to
your bags and return them to you
for presentation at the customs office.
VAT 3. Obtain a customs stamp
Office Allow sufficient time for the customs
formalities.
Present the purchased items, your
passport, the receipts and the
completed forms.
Make sure that the items are still un-
used and that you can present them.
Tax 4. Obtain the refund
Refund Go to a refund counter.
Counter Present the completed and stamped
tax exemption forms.
Collect your cash refund.**
* Your place of residence must be outside the European Union.
** A processing fee is deducted from your VAT refund.
30 VAT RefundsShop & Experience. VAT Refunds
Confirmation of Export Documents (Customs):
- Terminal 1, Concourse B, Level 2, Counter 553-556; at night at
Baggage Claim B (9 p.m. to 6:30 a.m.)
- Terminal 1, Concourse B, after security and passport control
- Terminal 1, Concourse Z, after security and passport control
- Terminal 2, Concourse D (opposite the check-in counters)
- Terminal 2, Level 3, after passport control
VAT Refund Counters
Global Blue
Terminal 1, Concourse B, Level 2, check-in counters
643–646
Terminal 1, Concourse B and Z, after security and
passport control
Terminal 2, Concourse D, Level 2, check-in hall
Terminal 2, Concourse D, Level 3, after passport control
www.global-blue.com; info@global-blue.com,
Phone: +49 800 32222555
Tax Free Germany
Terminal 1, Concourse B, Level 2, near the counters
650 and 651
Terminal 2, Concourse E, after passport control
www.taxfreegermany.de; info@taxfreegermany.de,
Phone: +49 6074 4852865
Premier Tax Free
Terminal 1, Concourse B, Level 2, counters 647 to
649, www.premiertaxfree.com
Premier Tax Free Partner
Terminal 1, Level 2, check-in hall A
Terminal 1, Level 3, Concourse Z
2x after security and passport control
Terminal 1, Concourse B, Level 1, 2x
Terminal 1, Concourse B, Level 2, 2x in the check-in hall
Terminal 1, Concourse B, Level 2, 3x after security and
passport control
Long-distance train station
Terminal 1, Concourse C, Level 2, after passport control
Terminal 2, Concourse E, Level 2
Terminal 2, Concourse D, Level 3, after passport control
Terminal 2, Concourse E, Level 3, after passport control
VAT Refunds 31Frankfurt Airport Online Shopping Conveniently shop online at Frankfurt Airport and collect reward points! Flexible and convenient Shopping Visit fra-shopping.com for an airport shopping experience even before you actually arrive at Frankfurt Airport. Anytime during the 90 days before your return flight, you can reserve attractive offers from sought-after brands online and then pick them up and pay for them on the day of your trip. And that isn’t all! When shopping with your free Airport Rewards customer card, valuable points are credited to your member account right away. This allows you to convert your accumulated points into vouchers and many other rewards immediately (for detailed information, turn to page 35). Discover all the possibilities and offers at: fra-shopping.com 32 Online Shopping
Shop & Enjoy: Online Shopping
Frankfurt Airport Online Shopping is so easy:
1. Search for articles and reserve them online:
Choose from a huge
range of brands and
products that are availa-
ble from participating
retailers at fra-shopping.
com and reserve them
anytime during the 90
days prior to your flight.
2. Reserve online & Pick up
Reserve your favorites
with no further obligation
and pick them up in a
shop at the airport on the
day of your flight. There’s
no need to pay before
then, and you don’t have
to buy anything you
don’t want.
3. Collect & redeem points:
As a Frankfurt Airport
Rewards Member,
you can collect valua-
ble points by making
purchases from partici-
pating retailers online or
at the airport. Go here to
find out where to redeem
your valuable points: fra-
rewards.de/rewardshop
Online Shopping 33Frankfurt
Airport Rewards
As a Frankfurt Airport Rewards member, you can take
a dvantage of many attractive benefits. Register now
free of charge!
€1
=
1 point!
How to collect points:
1. Save your customer card
Detach the customer card on the bottom
right. It has already been printed with your
personal customer number.
2. Register online
Use the free Wi-Fi (Hotspot: Airport-
Frankfurt) at the airport to register online.
Simply go to fra-rewards.com/registration
and enter your customer ID.
3. Enjoy benefits
As soon as you confirm your email address,
you can start enjoying our exclusive bene-
fits!
34 Frankfurt Airport RewardsShop & Enjoy: Frankfurt Airport Rewards
A Preview of Our Rewards:
€10 Coupon €10 Coupon
HEINEMANN Duty Free Caviar House & Prunier
Free for our members:
One free hour in the Starter Tour across the airport
MyCloud Transit Hotel apron (45 minutes)
Your membership pays real dividends, because it gives you
access to a large selection of attractive rewards and benefits.
More information on the Frankfurt
Airport Rewards program is available here: Performers GmbH
Hanauer Landstraße 287
fra-rewards.com 60314 Frankfurt am Main
Telefon: + 49 69 3487970-17
Telefax: + 49 69 3487970-10
www.performers.de
SMART DK
Top Partner:
YOUR CUSTOMER ID
Simply remove the card, start collecting points, register
online, and enjoy a host of wonderful rewards and
FRAP=D 2016_11_118_Kundenkarte_ENG_RZ.indd 1
benefits.
24.11.16 14:15
Frankfurt Airport Rewards 3536
Services from A to Z
We‘ll meet all
your needs
Everything that Frankfurt Airport offers
to meet your needs
37We’re at Your Service – from A to Z We‘re delighted to be of service Airport Car Service You can reserve secure parking in special areas behind high-security gates; other services such as valet parking, car care and inspections are also available. Phone: +49 69 690-27901, www.acs-airport.de (in German only) - Underground parking at Terminal 1, access via P4 Airport Travel Market More than 15 travel agencies offer you a wide selection of package and individual tours, city trips, flights and hotels. You benefit from the ability to directly compare the prices of different vendors and can also save with early booking discounts and last-minute deals. Open daily from 10 a.m. until at least 6 p.m. - Terminal 1, Concourse C, Level 3 (Gallery) Airport Conference Center A large number of rooms of various sizes are available for conferences and meetings at the Airport Conference Center. www.meet-in-frankfurt.de/en/, phone: +49 69 690-70500, e-mail: acc-reservierung@fraport.de - Frankfurt Airport Center, directly opposite Terminal 1 38 Services from A to Z
Services from A to Z
Banks and Currency Exchange
You can do your banking and change money at many
locations in Terminals 1 and 2. There are 24-hour ATMs near
the banks and scattered around the terminals.
Bottle Deposits for a Good Cause
Donate your deposit to help people in need!
You can return your empty deposit bottles at one of 24
special machines to support a good cause. You‘ll find them
in the publicly accessible parts of both terminals. 100% of
the deposits are donated to nonprofit charitable organiza-
tions in the Frankfurt region.
Day Rooms
Many hotels at the airport and in central Frankfurt have day
rooms for use between 9 a.m. and 6 p.m. They are an
excellent place to rest and relax in privacy between flights.
You can book a room at the Fraport Hotels & Tours counter in the
Welcome Center in Terminal 1 or at the Service Point on Level 2 of
Terminal 2.
Dry Cleaning
Open Monday to Friday from 7 a.m. to 8 p.m. and
on weekends and public holidays from 9 a.m. to 5 p.m.
- Terminal 1, Concourse C, Level 0, Airport City Mall
Fax and Photocopy Service
This service is available for a fee around the clock at the
„Service Points“ in Terminals 1 and 2 and during regular
business hours in the Welcome Center and the Lost & Found
Office.
Services from A to Z 39Fraport Travel Service
Fulfill all your travel needs: plane tickets, hotels, rental cars,
package tours, last-minute vacations, long-distance bus
tickets and travel insurances.
frankfurt-airport.com/en
Phone: +49 69 690-71000, e-mail: travelservice@fraport.de
- Terminal 1, between Concourses B and C
Hairdresser Essanelle
Open daily from 8 a.m. to 8 p.m., Sat and Sun from 8 a.m.
to 6 p.m.
- Terminal 1, Concourse C, Level 0, Airport City Mall
Hotel Reservations: “Hotels & Tours”
Hotel accommodation, sightseeing and other tours, limo
service, phone cards, Frankfurt Card
frankfurt-airport.com/en, phone +49 69 690-70402,
e-mail: hotelservice@fraport.de,
- Terminal 1, Concourse B, Level 1 in the Welcome Center
Open daily from 6 a.m. to 10 p.m.
- Terminal 1, Service Point, Concourse B, Level 2
Open 24 hours
- Terminal 2, Service Point, Concourse D/E
Open 24 hours
Tip: FRA Comfort Services
For a more relaxed travel
experience, take advantage of
FRA Comfort Services. Let us
help you transfer between
flights. For information and
easy booking, visit: serviceshop.
flughafen-frankfurt.de/en
40 Services from A to ZServices from A to Z
Information kiosks
More than a hundred information kiosks provide you with all
relevant information on shops, food & beverage outlets, and
terminal facilities in eight languages. To get up-to-the-minu-
te information on your flight, including any changes to the
departure time or gate, insert your boarding pass in the
scanner.
Leisure Zones
Sit back and relax in a comfortable upholstered lounge chair
in one of the leisure zones. Hardwood floors, plants and
warm lighting create an comfortable ambience for chilling.
- Terminal 1, near Gate A 26
- Terminal 1, near Gate A 50
- Terminal 1, near Gate B 43
- Terminal 1, near Gate Z 11
- Terminal 2, near Gates D 1 to D 4
- Terminal 2, near Gate E 2 to E 5
Services from A to Z 41Lost & Found
Have you lost something at the airport? The Lost & Found
office will be happy to help you finding the missing item.
g Open daily from 8 a.m. to 6 p.m.,
phone: +49 69 690-66359, fax: +49 69 690-54081,
frankfurt-airport.com/en
- Terminal 1, Concourse A, Level 0, Airport City Mall
Medical Care
The Airport clinic offers assistance for acute medical problems
at Frankfurt Airport. It provides initial medical treatment and
comprehensive medical support. The Airport clinic is open 24
hours a day and can be consulted at any time of the day or
night. Medically qualified personnel located at the clinic offers
a comprehensive around-the-clock service. Consultation hours
are offered on a daily basis between 7 a.m. and 4 p.m.
Vaccinations are possible without prior bookings
in our certified yellow fever vaccination center.
You will find all details and current information at
frankfurt-airport.com/en
g In case of emergency call 112 from any airport service
phone. From other landlines and cell phones,
dial +49 69 690-112
g Dental care is from Monday until Thursday from 8 a.m.
to 6 p.m. and on Fridays from 8 a.m. to 4 p.m. at the
FAC opposite Terminal 1, Section D, Level 4.,
phone: +49 69 693469
Dentists in “THE SQUAIRE”, Mon-Thu from 11 a.m. to 7 p.m.,
phone: +49 69 6 4355 4355
- The Squaire West, Entrance 11, Platform 7
Meeting Points
There are centrally located meeting points on the arrival
levels of both terminals.
- Terminal 1, Concourse B, Level 1 (Arrivals)
- Terminal 2, Concourse E, Level 2 (Departures)
42 Services from A to ZServices from A to Z
MY CLOUD Transit Hotel – T1 Gate Z25
Your hotel in the transit area of Frankfurt Airport with hourly
booking options which is located within walking distance to
the gate.
The reception is staffed 24/7 and check-ins are possible
between 5 a.m. and 10 p.m., www.mycloud.com, +49-69-
69030380
Opticians – Pfendt Airport Optic
Mon-Sun from 6.30 a.m. to 9 p.m.,
phone: +49 69 690-70540.
- Terminal 1, Concourse B, Level 2, Shopping Avenue
Pharmacies
- Terminal 1, Concourse B, Level 2, Shopping Boulevard
Open daily from 6.30 a.m. to 9 p.m.
- Terminal 1, Pier Z, Level 3, near Gate Z13
Open daily from 6.30 a.m. to 9.30 p.m.
- Terminal 2, Concourse D/E, Level 3, Shopping Plaza (near SkyLine)
Open daily from 7 a.m. to 9 p.m.
Playgrounds
For detailed information, see page 58.
Services from A to Z 43Police State Police (responsible for airport-specific crimes and generally maintaining security and order): +49 69 755-11900 Federal Police (responsible for immigration and border controls, trains, railway stations and aviation security): Main switchboard: +49 69-3400 4999 Public services: +49 69-690 78578 Toll-free 24-hour hotline: +49 800 6 888 000 Travel information and advice: www.bundespolizei.de Porter and Escort Services Regardless of your airline, you can book a porter or escort at Frankfurt Airport; you can also request one who speaks your language. The escort service is available to assist you with the travel process both before and after the security checkpoints (in the publicly accessible and transit areas). The following companies offer these services: g FraSec Fraport Security Services GmbH, Escort and Porter Service “My Airport Guide” serviceshop.flughafen-frankfurt.de/en The provider of the porter service will aid you with the transportation of your luggage in the publicly accessible area. g Airport Porter Service of Sky Lounge GmbH phone: +49 69 690-22122, fax: +49 69 690-55001, e-mail: info@sky-porterservice.com, airport-porter.com 44 Services from A to Z
Services from A to Z
g Securitas Flugverkehr Services GmbH & Co.KG
Phone: +49 176 15756455, e-mail: dispo@securitas24.de
www.securitas24.de
Both services must be booked in advance and a fee is
required.
Post Office (including Postbank services)
Here you’ll find all the regular post office services, as well as
a Postbank outlet.
Open Monday to Friday from 8 a.m. to 7 p.m., Saturday,
Sunday and public holidays from 11 a.m. to 6 p.m.
Phone: +49 69 695-25690
- Terminal 1, Concourse B, Level 1 (Arrivals)
Prayer Rooms and Chapels
There are numerous prayer rooms and chapels at Frankfurt
Airport for Christians, Jews and Muslims. Prayers, services and
concerts regularly take place in them.
- Terminal 1, Concourse B, Gallery (Christian and Muslim)
- Terminal 1, Concourse C, next to the counter 731 (Jewish)
- Terminal 1 B, Level 2, near Gate B22 (Christian, Muslim and Jewish)
- Terminal 1 Z, Level 3, Room of Silence (Undenominational),
- Terminal 2 D, Level 3, near Gate D1 (Christian, Muslim and Jewish)
- Terminal 2, Concourse E, Level 2 (Muslim)
Rental Cars
All major car rental companies are represented at the airport.
The car return counters of all providers are located in
the terminal parking lots (Terminal 1, P 30/33 and
Terminal 2, P 8). If you need to return a car outside regular
business hours, the rental car companies also have secure
boxes in the parking lots where you can deposit the vehicle
documents and keys.
- Terminal 1, Concourse A, Level 0, Airport City Mall
- Terminal 2, Concourse D, Level 2 (Arrivals)
Services from A to Z 45Service for Passengers with Disabilities FraCareServices provides personalized assistance for passengers with disabilities or reduced mobility. Please request this service at least 48 hours prior to departure by contacting your airline or tour operator. It is not possible to book them directly with the service provider. There is no charge for these services. On the day of your flight, please go to your airline‘s check-in counter as usual. For more information on accessible travel, go to fracareservices.com. Tip: Places to Charge Your Devices More than 8,000 power sockets and USB ports are available in both terminals. You’ll find charging facilities in the waiting areas, leisure zones and smoking lounges, at the workbenches Work&Connect and in many restau- rants and consumer electronics shops. Service Points If you have any questions about your flight or the airport, or if you’re looking for a hotel, don’t hesitate to ask our multilingu- al staff at the Service Points. You may also rent a buggy in case that you are traveling with children. This service is free of charge. - Terminal 1, Concourse B, Level 2, pre-security - Terminal 2, Concourses D/E, Level 2, pre-security 46 Services from A to Z
Services from A to Z
Shopping & Dining Guides
Your guide to all the shops,
Convenie
nce
Smoking
Lounge
restaurants and services at
„Perfect Day“
– 28
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View „Puro Gusto“Bar
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with Airfield Italian Coffee
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Bags &
Kids Concept
Convenience
& DEPARTURES Toys
Upper Level & Luggage
Free
Socks, Tights Accessories Bags & Accessories
Fashion & Accessories Watches
Duty
Jewellery &
Fashion,
Accessories Accessories
es
&
Outdoor Fashion
Accessori
Shoes
Shoes &
Shoes
& Accessories
Press, Books, Accessories
Lounge
s
Fashion &
Accessorie
Media
Electronics
Accessories
C
Luggage,
Accessories
Fashion &
&
2
Beauty
Bags
TERMINAL
SECURITY – 69
cs
VIA SKYLINE GATES A50
ATM
Electroni
„Mondo
CHECK Bianco“ Lounge
Souvenirs
Frankfurt" „Scoom“ Snack Bar Smoking
Optician Bags & „Bistrot Airport
Jewellery
Snack Bar
& Gifts
DEPARTURES & Sunglasses Accessories
Beauty & Italian Restaurant
Duty Free
Jewellery &
Accessories
Watches
Currency
Exchange
Lounge
„Yuna" Smoking
Shirts
„Lucalino" Asian Food Fashion, Ties, Duty Free
Dine -> At the Airport ->
&
es
A
& Accessories
Fashion
„Mishba" Italian
Accessori
GATE
Accessories
Duty ATM
Fashion &
Mexican Restaurant
Free Food Convenience
S Wellness
C2
Gifts & Accessories
–9 ATM Luggage, Convenience
Press / Books
GATE C1 Press / Books
B
CHECK-IN
Confirmation
Tax Refund
Export
Fellows“
PASSPORT
„Coffee
Coffee
Bar
CONTROL Electronics
C
Tax Refund
Airport Export Tax Refund CITY MALL
AIRPORT
Books /
Press
Sightseeing Confirmation
LOST & FOUND
Tax Refund
Tours CENTER „Tangente“
CONFERENCE 1
Bar
ACC AIRPORT
ATM
Currency Electronics
TRAINS
& Toys
ATM
& 2
Luggage „Momento“
CITY MALL
Exchange
Accessories Bar
AIRPORT
SUBWAY
TA XI P
3
TRAVEL
MARKET
Tax Refund 4
BUS
Street Level
TA XI P
5
6
8
7
TA XI P
Sheraton
Scroll down to “Shopping &
Dining Guide”
Loung ing
e
Smok
ce
enien
Conv
„Perfect Day“
– 28
GATES B24 Coffee, Snacks
„Puro Gusto“Bar
s“
Fellow
Italian Coffee
e Bar
„Meyer Deli
Coffeee
Coffee Kitchen“
„Coff
Bar
Fine Food
onics
Electr
nirs
– 42
Souve
ATM GATES A26
Free
d
nirs
Refun
Duty
Souve
Tax
ATM
Loung ing
/ Books
e
Smok
Press
Convenience
e Bar
simo“
Loung ing
e
ess
Smok
Coffe
Italian„Italis
Welln
“
– 23
Kokki
– 25
Bar
soriesge
Snacke &
B20
AccesLugga
Z11
onics
Showers
„Nykk
Bar nd“
Electr
ES
Bags,
ES
„Beyo
GAT
GAT
&
sories
Duty Free
Acces
Food
Free
&
Z
Bags
Fine
Duty
& Accessories
rant
RES / ABFLUG
llus“
Restau
Italian„Lucu
/ Books
Jewellery
DEPARTU
acy
sories
&
& Watches
Press
Bags
UPPER LEVEL
Pharm
Acces
„The Bar“
onics
Loung ing
Bar
e
Smok
Electr
ATM
„Hebe
Germ
Tights
t Baker anrer“
Z
sories
Germ tsch“
ncy
nge
Food an
y
Accesn,
Curre
es „Deu
Fashio
Excha
Fine
Watchsories
ATM
&
Food
/ Books
& Watches PASSPORT
Acces
Accessories Jewellery Accessories DEPARTURES
CONTROL
Free
Day“
Bags &
Press
& Watches
UPPER LEVEL
es &
&
B
e Bar
Accessories
Lounge TO GATES
Watchery
Duty
Coffe ct
Jewell
„Perfe
ConfiExpor
n&
sories
Fashio
rmatit
Acces
on
– 25
Z
Accessories GATES A, Tax Souvenirs
es &
Refun
TO DEPARTURE
sories
&
Gifts & Electronics
A11
Watchery
TUNNEL
Bags
Jewell
d Tax Refund
Acces
Smoking SECURITY Bags & Accessories
ES
onics
Lounge
CHECK
GAT
Electr
TO GATES
„Beyond“ Tax Z50 – 69
sories
Bar Duty Free
Refun
– 69
GATES Z50
Acces
d
Books
/ Kitche
& ATM Bar“ ATM
„Tema „Reingold
Living n
GATES Sushi ki Snack Bar
Loung ing
e
B19 Bar“ Lounge
Smok
Bar Smoking
B10 – 13 Lounge
rant 's“
Restaumann
Pharmacy Lounge
SECURITY Smoking
„Meyer Deli Duty Free
/ Books
es &
CHECK
Take advantage of this opportunity to freshen up. It only
„Haus
Watchery
& Accessories Coffee Kitchen"
Fashion, Shoes
Jewell
Bar
Fine Food
Press
Z
Convenience
GATES Wellness
RES / ABFLUG
A1 – 5
„Hausbar“
Bar
DEPARTU
Bar n“
Deli
Kitche
UPPER LEVEL
Fine e er
„Mey
Food
„Hebe ATM
Coffe
Germ
&
A
Watches
Baker anrer“
Jewellery
ks
„Meye
Fashion, Shoes y Coffee
ories&
Fashion &
Food
n
Asian„Coa“
& Accessories Fine r Deli
Fashio
Fashion & GATES Kitche
Access
Shoes &
– 10
Accessories Food
A6 – 10
Books
Accessories Men's Fashion
Accessories
Accessories Bar n"
GATES A6
Jewellery & Accessories
Bags &
Kids Concept
Convenience
Luggage
& DEPARTURES Toys
&
Free
Socks, Tights Accessories Bags & Accessories
Fashion & Accessories Watches
Duty
Jewellery &
n,
Accessories Accessories
sories
&
Fashio
Outdoor Fashion
Shoes
Shoes &
Shoes
& Accessories
Acces
Press, Books, Accessories
Lounge
sories
Fashion & Media
Electronics
Accessories
Acces
ge,
Lugga
&
Beauty
Bags
SECURITY – 69
onics
costs six euros (or eight U.S. dollars) and the price includes a
GATES A50
ATM
„Mondo
CHECK
Electr
Bianco“ Lounge
Souvenirs
„Scoom“ Snack Bar Smoking
Jewellery
Snack Bar
& Gifts
Duty Free
Lounge
„Yuna" Smoking
Shirts
„Lucalino" Asian Food Fashion, Ties, Duty Free
sories&
A
& Accessories
n
„Mishba" Italian
Fashio
ATM
Mexican Restaurant
Acces
Food Convenience
Wellness
Gifts & Accessories
Luggage, Convenience
Press / Books
CHECK-IN
Press / Books
B
Tax Refund
Electronics
Export Tax Refund CITY MALL
Confirmation AIRPORT
CENTER LOST & FOUND
CONFERENCE „Tangente“ 1
Bar
ACC AIRPORT
ATM
towel, shower gel and use of a hair dryer. The showers are
TRAINS
2
„Momento“
CITY MALL Bar
AIRPORT
SUBWAY
TA XI P
3
4
BUS
XI P Street Level
open for you to use between 6 a.m. to 11 p.m. You’ll find
them at these locations:
- Terminal 1, Concourse A, Level 2 (near Gate A 50)
- Terminal 1, Concourse B, Level 2, Shopping Boulevard
(pre-security) 5 a.m - 11 p.m.
- Terminal 1, Concourse B, Level 3 (near Kuffler & Bucher)
5 a.m. - 11 p.m.
- Terminal 1, Concourse Z, Level 3 (near Gate Z 50)
- Terminal 2, Concourse D, Level 3 (opposite the security control
for Gates D 5 to 8)
Smoking Lounges
After a long flight, you can enjoy a cigarette in one of our
attractive smoking lounges, a special feature at Frankfurt
Airport. Here you can sit in a comfortable chair in a bright,
friendly ambience. A special ventilation system ensures a
pleasant indoor climate.
- Smoking Lounges: Terminal 1, Transit A, B and Z
Terminal 2, Level 2 and 3, Concourse D and E
- Smoking Booths: Terminal 1 and 2
Services from A to Z 47You can also read
