All Great Streets Meeting April 11, 2019 North Hill Library 3:30 pm - All Great Streets Meeting Introductions 4/11/2019

4/11/2019

All Great Streets Meeting
      April 11, 2019
     North Hill Library
         3:30 pm

All Great Streets Meeting
       Introductions

                                   1

4/11/2019

ALL GREAT STREETS MEETING

   Agenda
   Welcome and previous year updates
   Upcoming Events in Great Streets Areas
   Better Business Bureau
   Other Resources
   Rubber City Match
   Zips Invade
   LED Lighting
   Keep Akron Beautiful – Clean Up Akron Month
   Akron Parks Challenge
   Façade Grant overview and due dates

2018 Updates
     43 façade grants
     GreatStreetsAkron.com

     Conducting lighting study in partnership with GE
      and Ohio Edison

                                                                2

4/11/2019

Upcoming Events in Great Streets Areas
   Better Block Copley Road – May 24 and 25
   Middlebury Cultural Festival
   First Friday Events – Copley Road
   May 25 Art Bomb Brigade –Kenmore Boulevard
   Boulevard Friday Events
       June   7, July 5, August 2, September 6
   Great Streets Celebration
      Goodyear Boulevard – June 21 6:30 pm

Better Business Bureau

                                                         3

4/11/2019

Great Streets Initiative

                Christine Kellamis
                       April 11, 2019

BBB’s Mission:
is to be the Leader in Advancing Marketplace Trust.

                      Creating a community of
                       trustworthy businesses
                      Setting standards for marketplace
                       trust
                      Encouraging and supporting best
                       practices
                      Celebrating marketplace role
                       models
                      Denouncing substandard
                       marketplace behavior

                                                                  4

4/11/2019

    The Value of Trust

TRUST =             +
          Speed          Cost

            Knowing what
            services you need
            to hire when doing a
            particular project

            Vetting the
            providers of those
            services

                                          5

4/11/2019

        Reactive Repairs
               vs.
    Preventative Maintenance

Reactive Repairs

                                      6

4/11/2019

Preventative Maintenance

Performed regularly
 (on a scheduled basis)
Minimizes equipment failure
Reduces unscheduled downtime
Performed while the equipment is
 still in working condition
Saves you money

           What Are Your
           Critical Assets?

                                           7

4/11/2019

      What Will Keep You In
        Conformance?

                 Create a
       Preventive Maintenance Plan

• Look at the manufacturer (OEM)
  recommendations
• Use maintenance history
• Talk with your maintenance technicians
  and machine operators
• Facilities inspection

                                                  8

4/11/2019

       Knowing what services
            you need to hire
      when doing a particular project

     Define the Scope of Work

The more critical the project,
          the more critical the plan.
   Work with architect or professional designer to
    come up with a comprehensive plan.
   Permit drawings are not complete plans.

   No plan =

                                                             9

4/11/2019

      Provide a List of
Specifications Ahead of Time

  Hiring a Contractor

                                     10

4/11/2019

         Research and Gather Information
             BBB Standards for Trust
    > Build trust
    > Advertise honestly   www.bbb.org
    > Tell the truth
    > Be transparent
    > Honor promises
    > Be responsive
    > Safeguard privacy
    > Embody integrity

         Research and Gather
            Information
• Get the right contractor for the job.
   – Specialist in the repair
   – Hire a handyman service
• Ask if the contractor is a member of a professional
  association that has standards or a code of ethics.
• Ask the company if employees and sub-contractors
  undergo a background check.
• What identification will they show when they come to
  your business?

                                                               11

4/11/2019

 Ask for References
  • Ask the contractor for a list of recent local references
    you may contact.
  • Ask the references about:
     – Services performed
     – Overall experience with the contractor
     – Quality of the work.
  • Ask if the contractor stuck to the estimated budget and
    completion date for the project.
  • Inspect the contractor's work yourself.

Ask for Multiple Quotes

 • Shop around.
 • Get at least three quotes from
   different businesses.
 • Make sure all bids consider the
   same set of criteria.
 • The lowest bid may not necessarily
   be the best bid.

                                                                     12

4/11/2019

      Ask About Timelines

Ask your contractor how long he believes
it will take to complete your job
  – then add extra
  – or make sure include contractual
    consequences

           Get It In Writing!!
  •   Get estimates in writing.
  •   Never let any work begin without a written and signed contract.
  •   Do not be pressured into signing an agreement before you are
      ready.
  •   Make sure you read and understand everything before signing.
  •   The contract should include:
       –   Contact information
       –   Start and completion dates
       –   Detailed description of the exact work to be done
       –   Material costs
       –   Payment arrangements
       –   Warranty information
  •   Specify who is to obtain necessary building permits.
  •   Specify who is responsible for clean-up.

                                                                              13

4/11/2019

         Really! Get It In Writing!!
• Make sure all verbal promises are included
  in the contract.
• Ask how much work will be subcontracted
  and ask for information on the
  subcontractors.
• Ask questions if you do not understand any
  part of the contract.
• Never sign an incomplete or partially blank
  contract.
• Don’t allow changes during job without
  change orders.

           Verify License & Insurance
     • Always be sure that the company you decide to
       work with has the necessary licenses and
       insurance to work in your region.
     • Your local BBB can help.
     • Once you have your contractor’s insurance
       information, call the carrier to confirm appropriate
       coverage for worker’s compensation, property
       damage, and personal liability in case of accidents.

                                                                    14

4/11/2019

Confirm Building Permits

• Your contractor must have the correct
  permits before starting your project.
  (They will usually obtain the permits, but you
  will probably pay for them. That should be
  detailed in your contract.)
• Request that all final inspections be
  completed by the local building official
  prior to final payment.

Inquire About a Lien Waiver

    A lien waiver is a statement
  from your contractor that says
 all suppliers and subcontractors
  have been paid for their work.

                                                         15

4/11/2019

                Think About
            Future Service Issues
     • Make sure you are aware of your
       warranty coverage and
       how to deal with service issues.
     • Warranty coverage should be in
       writing and reviewed before signing
       contract.

                     Arrange a
                 Payment Schedule
• Never pay in full up front. (Not more than 30% upfront.)
• Stagger your payments
   – So your final payment is not due until the work is complete
   – And you have fully inspected it
• Do not pay cash
   – Make sure your check is written to a company, not an individual
   – Or use a credit card

                                                                             16

4/11/2019

             Get a Receipt

  Request a receipt
marked “Paid in Full”
   when the job is
completed and your
final payment made.

            Keep Your Contract

         Hold on to your contract and your
      documents for future reference or if any
     questions arise after the work is complete.

                                                         17

4/11/2019

Questions?

Thank You

  Christine Kellamis, Senior Investigator & Dispute Resolution Consultant

  Better Business Bureau of Akron
  Serving Ashland, Medina, Portage, Richland, Summit & Wayne Counties
  222 W Market Street
  Akron, OH 44303

  p: 330-564-2485
  e: ckellamis@akronbbb.org
  bbb.org | Start With Trust®

                                                                                  18

4/11/2019

ZIPS INVADE

 NathanHill, Student, #ZipsInvade Creator
 702-785-7734
 neh26@zips.uakron.edu

 Meghan       Meeker, Director of Social Media, U
  of Akron
 330-972-6867
 mmeeker2@uakron.edu

OTHER RESOURCES
Small Business Development Center
        -Business counseling and assistance
 Jim Griggy, Small Business Advisor
 JGriggy@akronsbdc.org
 330-375-2111
www.akronsbdc.org
https://www.youtube.com/watch?v=DxwOKeeETF0&t=10s

Financial Empowerment Center
Angela Lowery, Director
330-685-9430
www.uwsummit.org/FEC
Or call 2-1-1

                                                           19

4/11/2019

Rubber City Match

PHASE 1—SMALL BUSINESS MARKET ANALYSIS
AND PROGRAM DESIGN

                                               20

4/11/2019

PHASE 1—SMALL BUSINESS MARKET ANALYSIS
AND PROGRAM DESIGN

PHASE II—PROGRAM DEVELOPMENT AND
IMPLEMENTATION

                                               21

4/11/2019

LED LIGHTING

 The City of Akron is evaluating replacement
  of high pressure sodium(HPS) street lights
  with light emitting diode (LED) lights in the
  Great Streets areas.
 LED lights can improve lighting levels which
  studies show can improve safety for vehicles,
  pedestrians and cyclists.

   Copley Road had 5 lights installed between Nome and
    Orlando.

                                                                22

4/11/2019

KEEP AKRON BEAUTIFUL

KEEP AKRON BEAUTIFUL

   Clean Up Akron Month – April 2019
       If you are interested in cleaning up a site in your neighborhood or a specific
        part of the City, call Keep Akron Beautiful- 330.375.2116 and speak to
        Johanna. Johanna can help you identify an area- and will provide you with
        all of the needed supplies to do your cleanup!

       KAB will provide trash bags, recycle bags, gloves, Purell – and we will even
        pickup your trash from your site and dispose of it for you!

       Thinking of a bigger project? Litter related- think about renting our Litter and
        Illegal Dump Cleanup Trailer to help with your project:
        http://www.keepakronbeautiful.org/litter-and-illegal-dump-cleanup-trailer

       Thinking about a community improvement project in your neighborhood?
        Check out our Community Pride Trailer:
        http://www.keepakronbeautiful.org/community-pride-trailer2

                                                                                                 23

4/11/2019

AKRON PARKS CHALLENGE
2019 Applications now Available
Deadline for submittals is April 30th
TWO Park Sites To Be Awarded – June 1st
Applications can be found on the
Akron Parks Collaborative         Website
http://www.akronparks.org/
Answer The following Questions…..
1. Share your ideas for how you might reimagine
your favorite city park. Keep in mind that it should be
accessible and welcoming for all residents and
visitors.
2. Share why you and your neighborhood should be
chosen for this Akron Parks Challenge project.

KNIGHT ARTS CHALLENGE

Available through April 19
https://kf.submittable.com/submit
   Anyone can enter the Knight Arts Challenge, whether
    you’re an individual artist, artist collective, nonprofit
    organization or for-profit business.
   There are just three rules:
   The idea must be for an arts project.
   The project must take place in Akron, Detroit or Miami.
   You must find other funding to match Knight
    Foundation’s grant.

                                                                      24

4/11/2019

2019 FAÇADE GRANTS

Application: akronohio.submittable.com
Application Open: April 11, 2019 @ 2PM
Application Closes: June 3, 2019 @ 11:59PM
Dollar-for-Dollar Match, Max Grant is $30,000
Preliminary construction estimates from a licensed
contractor are required with your application.

Other Resources:
Microloans Application: akronohio.submittable.com

Great Streets Districts
Post It Notes
“What are the assets? What do you like?”
“What needs improved?”

Q&A
Comments

                                                           25

4/11/2019

Thank you for coming!

                              26