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Vol. 29 No. 3, January 2021 ISSN 0971-3409
An e-GOVERNANCE PUBLICATION FROM NATIONAL INFORMATICS CENTRE https://informatics.nic.in
eAbgari p.26 eCabinet p.30 PSC-Soft p.34
Volume 29 No.3, January 2021 Editorial Content
A
PATRON wards and recognition are vital to human Spotlight
Dr. NEETA VERMA endeavours, especially when it is about services to
Digital India Awards 04
ADVISORY PANEL the nation. They not only help in boosting morales,
Nagesh Shastri but also motivate all stakeholders to learn from
Shalini Mathrani and draw inspiration to keep excelling in delivering
From the States
I.P.S. Sethi superior products and services. The element of
Ajay Singh Chahal celebration and fanfare that is usually associated with every Andhra Pradesh 10
ceremony to felicitate achievers also serves as a significant
EDITOR Chhattisgarh 16
Mohan Das Viswam milestone in itself by helping organizations to take a pause,
to reflect upon the journey so far, and to get recharged with
ZONAL EDITORS renewed zeal for continuing the ascent towards higher
Dr. Dibakar Ray District Informatics
summits..
Reuban K. Changlang 20
Kavita Barkakoty The Digital India Awards, a prestigious initiative of NIC,
Sarbjeet Singh MeitY, is held once in every two years. Incepted in 2009, this Kamareddy 22
A. K. Dadhichi initiative is to recognize the achievements of government
entities in designing, developing and implementing citizen-
Khargone 24
WEB VERSION
Sunil Sunsunwal centric digital solutions. The sixth edition of the Digital India
Awards held a few days ago, is a spotlight story of this new year
e-Gov Products & Services
DESIGN SUPPORT issue of Informatics. The issue presents an array of interesting
Mukesh Bharti, Rohit Maurya articles. Chhattisgarh and Andhra Pradesh are the states eAbgari 26
covered this time in From the States section. The three award-
PRINT, CIRCULATION & DISPATCH eCabinet 30
Anita Bhardwaj winning districts; Changlang, Kamareddy and Khargone are
exclusives in the District Informatics. Load Testing as a Service PSC Soft 34
PUBLISHED BY and Securing Mobile Apps are the features in the Technology
National Informatics Centre Update section this time. PSC Soft-HP, eCabinet and eAbgari are
Ministry of Electronics & IT Technology Update
Government of India the articles covered in the e-Gov Products & Services section.
A-Block, CGO Complex, Lodhi Road The regular sections such as Accolades and In The News bring Load Testing as a Service 37
New Delhi-110003, INDIA you some useful reads.
Hope you enjoy reading this issue. Here’s wishing you a
Securing Mobile apps 40
CONTACT ADDRESS
INFORMATICS very happy and prosperous New Year. Please do take care and
379, A4B4, Floor-3, NIC keep healthy.
A-Block, CGO Complex, Lodhi Road
Appscape 42
New Delhi-110003, INDIA -Editor In the News 44
Phone: 011 -24305365
Email: editor.info@nic.in Accolades 48
04 42
04
21
32
14 11
02 informatics.nic.in January 2021
The Director General’s New Year Message A s we all embark on our journey to deliver the best of our abilities in 2021, it is also time that we look back and reflect on how we made an impact in 2020. It’s a matter of pride for us that with over 800 offices pan India, we could partner at every level of administration and deliver a wide range of solutions and services that benefitted government as well as citizens. At NIC, our focus has always been towards delivering the best of citizen centric services, keep- ing in mind on how to bring in transformational change and bridge the digital divide. With solutions focusing on various areas such as agriculture, healthcare, education, transport, visa & immigration, finance and Judiciary to name a few, we are at the cusp of a digital trans- formation which is propelling technological innovations around us. In 2020, although most of our new developments were focused on providing digital solutions to fight against the corona virus pandemic, we could still ensure continuity of our existing services which were directly or indirectly of immense use during the pandemic. Before the lock- down was announced, we had established our Centre of Excellence in Blockchain Technology at NIC Karnataka in our Bangalore office. The centre is an addition to our establishments of CoEs in Artificial Intelligence, Data Analytics and Microservices. These dedicated centres will truly help NICians in excelling towards adoption of emerging technologies in eGovernance solutions. As the COVID-19 pandemic situation unfolded in the country, we were presented with require- ments on developing new digital solutions that could aid the recovery and risk mitigation pro- cess. Within a short span of 21 days, Aarogya Setu App was launched and has been download- ed by 168 million users so far, making it the most downloaded contact tracing government application in the world. Similarly, solutions such as eOffice for providing a paperless solution to process government files, Video Conferencing for ensuring communication amongst employ- ees and with the citizens, RT-PCR App for testing labs, Direct Benefit Transfer ensuring that financial assistance is transferred to the citizens timely and development of various COVID-19 tracking & monitoring systems, I can say that the developments have been made in various sectors and have been of great help to the government, its organizations and the citizens. The outreach that technology has created today is worth mentioning. Facilitated through plat- formization and productization, any programme or initiative launched by the government is realising the vision of reaching the unreached. This has brought inclusion at the centre of any scheme or initiative. With this, I wish you and your near and dear ones the best of health, happiness, prosperity and a very Happy New Year 2021. Dr. Neeta Verma Director General National Informatics Centre
Spotlight
Digital India
Awards 2020
The Digital India Awards 2020 ceremony (sixth edition)
took place virtually on 30th December 2020 and the
awards were conferred by the Hon’ble President of
India, Shri Ram Nath Kovind from Rashtrapati Bhawan
via video conferencing (VC), in the presence of Hon’ble
Union Minister of Law & Justice, Communications and
Electronics & Information Technology Shri Ravi Shankar
Prasad, Secretary (MeitY) Shri Ajay Sawhney, Additional
Secretary (MeitY) Dr. Rajendra Kumar, Director General
NIC Dr. Neeta Verma, esteemed Jury members and other
government officials from various Central and State
Ministries, Departments, Districts & other government
entities. Due to the ongoing pandemic, the event
witnessed enthusiastic participation from multiple
locations including Vigyan Bhawan, New Delhi and VC
locations at Bhopal, Chennai, Kolkata and Patna.
04 informatics.nic.in January 2021
Spotlight
Instituted in 2009, the Digital India Awards event is organised by NIC, MeitY,
biennially. The Awards aim to recognize brilliance in digital governance
initiatives by government entities at all levels including Central, State, District
and local bodies.
The Hon’ble President addressed the virtual gathering and congratulated the
winning teams while commending the role of NIC in proactive implementation
of platforms such as Aarogya Setu, e-Office and video conferencing services
backed by a robust ICT infrastructure that has helped the country reduce
the pandemic hardships. Hon’ble Union Minister Shri Ravi Shankar Prasad,
Secretary (MeitY) Shri Ajay Sawhney and Director General NIC Dr. Neeta Verma
made their speeches during the occasion.
The Digital India Awards 2020 winners included 22 digital governance
initiatives/ products by various government entities under 6 categories. Jury
Choice awards were given to ArogyaSetu and eOffice. It is noteworthy that the
entire process of Digital India Awards, right from inviting nominations to Jury
interactions to the final conferring of awards was held online.
January 2021 informatics.nic.in 05
Spotlight
Winners
06 informatics.nic.in January 2021
Spotlight
Winners
January 2021 informatics.nic.in 07
Spotlight
Winners
08 informatics.nic.in January 2021
Spotlight
Winners
January 2021 informatics.nic.in 09
From the States
Andhra Pradesh State
Building the State through digital eGovernance
N
Edited by REUBAN K ational Informatics Centre, Andhra Pradesh
has always been at the forefront in guiding
the State Government concerning the
computerization of the processes in various
Government Departments. NIC, Andhra Pradesh
played a key role in the design, development and
implementation of many flagship Projects for the
State besides implementing several e-Governance
Projects for the Central Government Departments
and Public Sector Undertakings. After the
bifurcation of the State in 2014, the usage of new
technology has picked up momentum and NIC
Andhra Pradesh is playing a key role in many of Land, a scarce natural resource, has
the new initiatives being taken up by the State been regarded as a measure of wealth,
Government. Apart from software development status and power, from time immemorial.
The State of Andhra Pradesh has A good land records system is the neces-
for various State Departments, the NIC Andhra
made significant contributions Pradesh State Centre is providing several ICT sity for any harmonious and progressive
Services such as Videoconferencing, Email society. A modern, comprehensive and
in various sectors over the Services, Network Services and NKN.. integrated land record system to provide
citizen-centric services has been devel-
decades. With the advent of the ICT Initiatives in the State oped in Andhra Pradesh, with about 2.70
Apart from developing and implementing eGov crore survey numbers. Some of the high-
Information Technology Age, applications and other customised software, a host lights are Meebhoomi, Sarkarbhoomi,
of Services are offered at the NIC state centre. These e-Passbook, loan charge module, services
the State has started making include Video Conferencing and Virtual classrooms through Meeseva, auto mutation, RSR
and supporting various ICT initiatives for state and data purification, Aadhaars seeding, water
good use of the Technology tax levying and collection, sharing of land
central government organizations in Andhra Pradesh.
information to different departments, to
in the more efficient running Besides, Data Centre Services, Network & Internet
arrive at the list of beneficiaries under cen-
Services, Email Services, NKN Services are also
of the Administration and the tral and state government schemes.
provided.
Government of Andhra Pradesh has
implementation of various Video Conferencing and Virtual taken up Resurvey activity in the entire
classrooms state, after a century. Land Records is the
Government Schemes. After the VC services are being provided by NIC AP to basic source of information for resurvey
central and state government offices in the state so that textual and spatial data would be
Bifurcation of the State in 2014, headquarters and 13 districts. VC services were integrated. It is planned to create an inte-
extensively used by the state government during grated system covering Revenue, Survey
the State has embarked on a and Registration departments together,
the Covid-19 Pandemic. During the period of March
for the hassle-free and speedy delivery
new beginning and has taken up – November 2020 a total of 2342 conferences with a
of services to the public as well as other
duration of 4017 hours were conducted with 41 VVIP
land-related Government departments.
many developmental activities in sessions including 2 sessions of Hon’ble President
NIC Andhra Pradesh, the technical
of India with Hon’ble Governor of AP, 9 sessions of
right earnest. The State has also partner for Land Records Programme, has
Prime Minister of India with Chief Minister of Andhra
been playing a significant role in many
Pradesh and 30 sessions of Cabinet Secretary with
initiated several new projects Chief Secretary of AP.
ways to achieve the above goal by extend-
ing services. I appreciate the NIC-Andhra
aimed at Ease of Doing Business Network/ NKN Services: Pradesh team, headed by Dr. E. Iniya Neh-
After the new state centre is established, the ru, SIO for their positive contribution and
and faster dissemination of Network Operations Centre (NoC) started functioning proactive ICT services.
at APSC, Amravati. NKN PoP is established at AP I look forward for their continued sup-
services to the Citizens. port in the future as well and wish them all
Secretariat by shifting backbone links from NKN
the best in their endeavours.
Hyderabad to NIC, AP with an established redundant
1 Gbps links from Hyderabad & Chennai NKN POPs.
All the 13 district links were shifted to NIC AP from NEERABH KUMAR PRASAD, IAS
Hyderabad with redundancy links from Hyderabad, Chief Commissioner of Land Administration
Dr. E. Iniya Nehru Chennai, Bangalore & Bhubaneswar NKN POPs.
Dy. Director General & Special Chief Secretary
& SIO AP NOC was created with operations including Government of Andhra Pradesh
nehru@nic.in maintenance of AP state NICNET operations,
10 informatics.nic.in January 2021From the States
ISP coordination and Cisco and Juniper device • All eligible farmers covered
installation/ up-gradations. • Very positive response from Media/ Farmers/
Public Representative
Messaging & Data Centre services:
NIC, AP is successfully providing complete Punarvas and PM Kisan
email services in the state including on-boarding Punarvas Project is designed and developed by
and migration of mailbox and domains to NIC NIC AP State Centre for payment of compensation
email services for paid and free users including to the eligible project displaced families and project
state government departments, corporations and affected families by constructing the Nuclear Power
universities. Email troubleshooting along with DNS Plant at Kovvada, Srikakulam District. Beneficiaries
record updation, security controls, e-forms support, are identified by the District Administration and
application integration and user coordination is the data had been captured through the web
regularly carried out. NIC SMS services for AP state applications. Android application is developed for
Andhra Pradesh has always been at including application integration is being taken Aadhaar Authentication of the beneficiaries to pay
the forefront of adopting ICT for e-Gov- up. Datacenter services like VM Hosting, Network the compensations for different awards. Modules
ernance and Citizen services. After the and Storage services. Provisioning testing and under the Punarvas project are Land Acquisition,
bifurcation of Andhra Pradesh, when the development platforms for open-source application Land Alienation, RRAward, Structure and Tree
Andhra Pradesh Government decided to developers based on Linux environments like Ubuntu, Compensations. The same is replicated for the
shift its Capital to Amaravathi, NIC quick- CentOS. Providing system and security administration BRR Vamsadhara project of Srikakulam District. It
ly rose to the occasion and provided all services like OS tuning, Web deployment, App received the National e-Governance award 2018
necessary ICT support by way of providing deployment, SSL services and Audit. (Gold Category) under District level IT Initiatives.
much needed NKN connectivity and oth-
er computing facilitates, NICs E-mail, VC D-Krishi (e-Seed - Aadhaar Enabled e-Pds -Targeted PDS system
facilities, e-Office etc., and facilitated the Seed Distribution System) NIC Andhra Pradesh has developed a fully
smooth transition of Governance. The distribution of Seeds on subsidized rates to automated Public Distribution system from Supply
TPDS is one of the flagship pro- farmers had been a hectic task for the past few years. chain Management to Distribution of food grains
grammes and having achieved 100% Aad- To ensure smooth distribution of seed to eligible to BPL Families. Andhra Pradesh NIC digitized and
haar enabled public distribution, it has farmers, NIC, AP has developed and implemented generated about 1.44 crore Rice cards with 100%
immensely helped in curbing leakages. an Aadhaar enabled seed distribution system. Based Aadhaar seeding and 99.9 % ekyc verification. It has
During COVID-19, we could successfully on the total extent held by the farmer, the eligibility fully automated 29,783 Fair price shops catering to
reach the needy families through a ro- of seeds to be issued is decided by the system. The 4.3 crore people. All the transactions are based on
bust system developed by NIC AP. Andhra farmer can avail the seeds in person or can authorize Biometric authentication and can draw anywhere
Pradesh is the first state in the Country his/ her family member to take the seeds after in the state under the portability option. All the
issuing rice cards within 10days of applica-
successful biometric authentication at the counter. transactions are captured in real-time through e-pos
tion anywhere in the State through Gram/
On successful Aadhaar authentication using NIC ASA machines. The ration is also being issued to MDM and
Ward Secretariats with 100% eKYC verifi-
service, the system allows issuing coupons with pre- Aganwadi schools. All the entitlements, allotment of
cation in a very transparent manner with
printed numbers allotted for each counter in each stocks, RO generation, issue of stocks, issue of food
the help of NIC, AP.
Andhra Pradesh has also become the mandal. The coupon is submitted at the godown to grains, and closing balances are fully automated with
first state to adopt the One Nation One take the delivery, where, the QR image on the coupon real-time reports at various levels. Andhra Pradesh
Ration card in the Country. is scanned to populate the number automatically. e-Pds system has won many state and national level
awards.
Impact
KONA SASIDHAR, IAS • Around 20 lakh farmers across the state getting CARD (Computer-aided
Secretary (FAC), Information the seed in a hassle-free manner every season Administration of Registration
Technology, Electronics and since 2017 Department)
Communication Department &
Secretary & Commissioner of Civil
• Bogus Pattadar passbooks and Double benefit CARD provides a transparent method of valuation
eliminated. of properties and calculation of stamp duties,
Supplies
Government of Andhra Pradesh • Middlemen and Recycling of stocks avoided simplified the registration procedures, enhanced
• No long queues at any point of time speed, reliability and consistency of the system. It
Hon’ble President of India interacting with Hon’ble Governor of Andhra Pradesh through VC supported by NIC, Andhra Pradesh
January 2021 informatics.nic.in 11From the States
Government procedures and to achieve complete
transparency in administration. Keeping in view
of the same, Revenue department has initiated a
various set of reforms by way of :
1. Digitization of Land records, 2. Purification,
3. Computerization of various services of Revenue
Department. 4. Reforms for simplifying the Existing
Laws, Rules and Procedures and 5. Innovations
Special features
• Each Government land is uniquely identifiable, by
34 different categories with 2.70 Crores Survey Nos.
• Records are digitally signed by a competent
Arogya Setu app and S3 portal have authority I am extremely happy to say that MED-
helped AP Government in contact tracing • Approvals in the workflow are done with biometric HAS developed by NIC has been provid-
and medical resources effectively at hos- authentication and digital certificates ing a transparent, smooth and effective
pitals. NIC Andhra Pradesh state center • FMBs, Village Maps, Adangal, 1B mechanism in bringing end-to-end solu-
has provided excellent support to AP Gov- • Single source of truth to many Government tions seamlessly. Dr. NTRUHS has been
ernment during the Covid-19 pandemic by stakeholders benefited a lot from the digital workflow
providing uninterrupted video conference • Downloadable e-Passbooks with QR code among Academics, Admission, Examina-
services which helped us to effectively co- • Bhushodak mobile app to verify the genuineness tion, Confidential, Finance and Adminis-
ordinate during the Covid-19 pandemic at of the data, from the central server tration wings.
AP. Now, our government is planning to • e-Crop booking through webland data, being used
implement eHospital application across assessment of crop sown, damage if any, and crop
all GGH & PHC in the state. insurance
Dr. SYAMA PRASAD PIGILAM
• Payment of Direct Benefit Transfer to the
Vice Chancellor
Dr. NTR University of Health Sciences
BHASKAR KATAMNENI, IAS beneficiaries of PMKISAN and YSR Rythu Bharosa
Commissioner, Health & Family Welfare • Collection of Water tax
Vijayawada
Government of Andhra Pradesh • Issue of different land-related certificates through
CSCs
• Integration of Revenue and Registration under • Major component for achieving Ease of Doing
reduced delays by replacing the manual systems Auto mutation Business Rank.
of copying, indexing and accounting. Scanning of
Achievements
documents replaced manual copying. Retrieval MEDHAS – Medical Education &
of the documents and obtaining copies is made • Computerised Adangals issued through CICs till
Health Administrative System
instantaneous. The overall effect is a smooth public date: 2.77 Crores
MEDHAS is an end-to-end solution provided by
interface. • Record of Rights(ROR-1B) Certificates issued till NIC-APSC for Dr.NTR University of Health Sciences (Dr.
date: 2.66 Crores
Recent Initiatives NTRUHS) which is the first Health University in India
• Mutations and Printing of Title Deed cum PPB: 52.5
• Auto Mutation, CRDA Integration, CFMS Integration,
Lakhs
established in 1986 at Vijayawada, Andhra Pradesh.
It conducts various courses like UG/ PG Degree/
•
Sada Bainama
•
Rectifications of Entries in Record of Rights: PG Diploma/ Post Doctoral Fellowship/ Ph.D under
Online EC & CC, Inventory Stamps Module,
54 Lakhs Medical/ Dental/ AYUSH/ Nursing/ Physiotherapy/
Anywhere Registration, Ease of Doing Business (
EODB) • Addition of Survey nos. in Adangal and 1B: Para Medical streams. There are 292 colleges
affiliated with Dr. NTRUHS. It has been provided
• Registration Services at Gram Sachivalaya
2.86 Lakhs
• Number of Views of Public Portal (Meebhoomi): NKN connectivity with BSNL and STPI as a backup
Land Records Management System 10.6 Crores for providing bandwidth. NIC is also taking steps for
AS part of Good Governance, the Government • Number of Auto mutations Done Since Oct 2019:
e-Counselling to the admissions of Medical/ Dental/
AYUSH courses from next year.
has given utmost importance for simplification of 2.45 Lakhs
Launching of Online Original Degree, Official Transcript and Migration Certificate (OD+OT+MC)
for MBBS students of Dr. NTRUHS using ServicePlus on 14-08-2020 by Dr. K.Syamal Prasad,
D-Krishi - Process Flow Hon’ble VC, Dr. K.Sankar, Registrar of Dr. NTRUHS with Dr. E. IniyaNehru,DDG&SIO
12 informatics.nic.in January 2021From the States
Chief Minister of AP, Shri Y.S. Jagan Mohan Reddy inaugurating Auto Mutation Project on 11/02/2020 with Shri Pilli Subhash Chandra Bose, Hon’ble Minister for
Registration and Stamps, Shri Neerabh Kumar Prasad, IAS, CCLA & Spl. Chief Secretary, Dr. E.Iniya Nehru, DDG & SIO, NIC, AP and other higher officials.
Key Features of MEDHAS which includes importing all existing registration Online Filing of Applications for
• e-Affiliation (Colleges Affiliation Monitoring into living. NIC –APSC developed a web-based
application to make the digital workflow of different
POLYCET entrance exam
Module) This application program is to file the application,
• E-Admission (Students Admission Monitoring stakeholders – Medical College Principals, Students,
Doctors and APMC Staff.
facilitates the candidate to pay the requisite fee,
Module) automatic Exam Centre Allocation and Hall Ticket
• E-Pareeksha (Examination Monitoring Module) Salient Features: download for the candidates who want to write
• E-QPODS (Electronic Question Paper Online • End to End Solution for all stakeholders like POLYCET entrance exam. State Board of Technical
Delivery System) Medical Colleges, Medical Students and the APMC Education and Training is the user department, which
• E-Results (Results Processing and Publishing to make the entire workflow in digital mode conducts the Polytechnic Entrance Test (POLYCET) for
Module) • Renewal of Registration certificate. Issue of NOC, admission into 3, 3½ years polytechnic diploma.
• E-Services (Online Certificates Delivery Monitoring Temporary Registration, Issue of Good Standing Simply from anywhere with an internet facility,
Module through ServicePlus) Certificate the student can have on the spot Hall Ticket in the
• E-Sandesh ( Messaging to Principals/ Students
WaterSoft
desired town of his choice by paying the requisite fee
through the payment gateway.
Monitoring Module)
• E-OPTMIS (Online Payment Transactions WaterSoft– is a comprehensive web-based
WEB Counseling
Monitoring Module) MIS designed & developed by NIC, APSC for the
This application is for admission of the
• E-Chanakya (Employees Administration Monitoring Department of Rural Water Supply and Sanitation,
candidates to the various professional courses based
Module) Govt of AP. The application software integrates all the
on their rank in the respective entrance examination,
• E-GPF ( GPF Monitoring Module) RWSS offices and its laboratories across the State of
reservation, gender, local/ non-local etc., and their
• E-Office (Online File Movement Monitoring Module) AP including the RWSS head office and the Secretary‘s
order of preference given for the colleges and courses.
office. This application aims to bring in accountability
This activity is supervised by the department, Andhra
APMCORS- Andhra Pradesh Medical and transparency. The application under one name
Pradesh State Council of Higher education (APSCHE)
Council Online Registration System WaterSoft is being continuously subject to changes
and monitored by the Conveners appointed by the
Andhra Pradesh Medical Council is a Body with many more new enhancements to the existing
APSCHE for each CET (Common Entrance Test).
corporate established by an Act of the State modules and the development of new modules to
Legislature. The Council was first constituted by suit the requirement of the field level users to the Jeevandan
a notification issued in G.O.Ms.No.662 on 19th strategic users for monitoring, planning and decision A Portal to facilitate the management of Cadaver
December 1991. NIC has been entrusted with the making. The application can be accessed with the url: organ harvesting and transplantation on an end-
Online Registration activities of APMC in January 2020 http://rwss.ap.nic.in. to-end basis. It provides information and alerts
WaterSoft Application Features Key Statistics of WaterSoft
January 2021 informatics.nic.in 13From the States
Hon’ble Chief Minister of Andhra Pradesh interacting with the Hon’ble Prime Minister Hon’ble Chief Justice of Andhra Pradesh inaugurating official website of Andhra
of India and other Chief Ministers during Covid-19 Pandemic through NIC VC Services Pradesh High Court
to users on a real-time basis, ensuring efficiency, and IFS) and Judicial employees of the State. This AP High Court
effectiveness and transparency in the entire application is used by the Account General’s office NIC, AP is providing IT support for implementing
operations which are part of the Jeevandan Scheme who is the releasing authority of the pensionary e-Court Services, CIS and other peripheries developed
and is built on an N-tier. benefits. Right from registration of the case till by e-Committee, NIC – Pune and NIC Andhra Pradesh
Online transparent end-to-end solution to dispose of the case is taken care of by the application. State Centre. The High Court servers were temporarily
facilitate the Management of Cadaver Organ installed at NIC AP State Centre for running the CIS
Harvesting and Transplantation has been designed Digital Panchayat Services
core application and other peripheries. Permanent
developed and deployed successfully. Commissioner Panchayat Raj and Rural
servers are to be set up at High Court for running
Development, Govt. of Andhra Pradesh has initiated
e-Office Digital Panchayat services to provide Online Gram
peripheries and CIS. New VMs are set up at National
eOffice is a step forward into an era of paperless Data Centre, Shastri Park, New Delhi for deploying the
Panchayat Services and to offer the technology. PRRD
administration in the Government of Andhra Pradesh. website and related applications for dissemination
is offering series of APIs to Government Departments
It is a Digital Workplace Solution that has replaced of information.
(G2G) as part of Ease of Doing Business (EoDB ).
the existing manual handling of files and documents The main application & peripheries implemented
Entrepreneurs can obtain a “No Objection Certificate
with an efficient electronic system. at High Court are Core Information System (CIS) and
for Small, Medium and Large Scale Industries”
eOffice is being implemented in all the various peripheries such as KIOSK application, SR, IA,
through the Single Desk Portal of Industries and
departments of AP. Secretariat, 13 Districts and USR Allotment, Scrutiny of Vakalat, File Movement
Commerce department. Marriage Registration APIs etc.
83 HoDs/ 157 AOs/ 23 SUs. At present, there is no for Pellikaanuka Scheme for financial assistance
physical file movement in the Government. ITE&C Hon’ble Chief Justice of Andhra Pradesh, Sri
to marginalized families and to offer Marriage Justice Jitendra Kumar Maheshwari has launched the
Dept has successfully implemented the project and
Certificate. The citizen can also obtain Birth and Website of High Court on 08th January
are extended to 1,428 departments in Districts up
Death Certificates, Marriage Certificates and NOC for 2020 in the august presence of Hon’ble High
to Gram Panchayats level and has created a total of
Small Medium and Large Scale Industries services at Court Judges, Registrar General & CPC, Registrars
66,07,427of files in both State and District level.
“Grama Sachivalyams”. of High Court, Assistant Registrar IT and Dr. E. Iniya
Pension Settlement and The citizen can avail Gram Panchayat services Nehru, Deputy Director-General and SIO, NIC, Andhra
Management Information System through the Internet. The list of Statutory Services of Pradesh. Website for High Court of Andhra Pradesh
(PSMIS) Gram Panchayat are 1. House Tax Payments 2. Property was redesigned as per the GIGW standards
This application is to calculate and release the Valuation Certificate 3. Water Tap Connection 4. Trade During the COVID-19 pandemic, the NIC AP High
pensionary benefits to the retired/ nominee of the License 5. Mutation 6). NOC for Small, Medium Court team has developed e-Filing software. This
deceased State Government Employees, Central and Large Scale Industries 7. Marriage Certificate 8. system is designed as per the request of the Hon’ble
government employees deputed for State (IAS, IPS, Building Permission 9. Layout Permission. Chief Justice of Andhra Pradesh. An E-filing system
NIC Andhra Pradesh State Centre received the “Award of Excellence” during elets
Drugs control Administration web page National Water Innovation Summit 2020
14 informatics.nic.in January 2021From the States
was launched to facilitate Advocates and other use this system for the admission process every year.
people. E-filing of court cases is newly implemented Normally around 50,000 students get admitted every
at the High Court of Andhra Pradesh. After seeing its year.
success and huge response from the public, it was This year during the Covid-19 period, a special
extended to Subordinate Courts. A provision to know module has been designed for students to apply
the status of the case filed is provided. and submit documents online. This has eliminated
During the COVID-19, virtual courts were the process of student visit various ITIs for document
implemented using various Blue Jeans in all 19 courts. verification during this pandemic. APIs have been
Five Video Conferencing studios are set up in the designed to get SSC marks data from the board
High Court for conducting State level and National and update student details on the central skill
level VCs. development portal.
APBOCWWB (Andhra Pradesh Sarathi & Vahan
Building & Other Construction Sarathi and Vahan Services in Andhra Pradesh
Workers Welfare Board) has started to take its shape. Currently, it is in testing
The main objective is to automate the process elets Award certificate
mode. The new e-KYC module which is going to be
of Distributing Benefits to Building & Other introduced in Andhra Pradesh is the first of its kind. 24 x 7. NICNET/ SWAN/ NKN internet services were
Construction Workers under various schemes. This ensured with constant monitoring of all the websites
application enables construction workers to register ICJS – Interoperable Criminal Justice and other applications. VPN provided to staff to
online for availing various govt scheme benefits, get System. facilitate work from home during the lockdown.
enrolled for skill development training and submit a The Inter-operable Criminal Justice System In addition to these, various indigenous s/w
request for claims and process the same through a (ICJS) is an initiative of the e-Committee to enable applications and mobile apps were developed
workflow & role-based system. seamless transfer of data and information among by NIC, APSC and NIC District Centres to support
Construction Workers, Assistant Labor officer different pillars of the criminal justice system, like different Covid-19 related activities across the state.
(ALO), Deputy Commissioner of Labor (DCL) and courts, police, jails and forensic science laboratories,
Board Members are the actors of the system. Workers from one platform. Accolades
apply for training and claims which are verified by Andhra Pradesh has recently bagged 2nd place • RWSS Department, Government of Andhra Pradesh
ALO within their jurisdiction and forwarded to DCL at in the awards announced by the National Crime and NIC Andhra Pradesh State Centre received the
district & Board at Hq level for further process. Records Bureau – NCRB. “Award of Excellence” during elets National Water
As of today, around 20 Lakh construction workers Innovation Summit 2020
e-Prisons
are registered on this portal. During Covid-19 this data
Andhra Pradesh has 82 active prisons. central
• ePanchayat Puraskar – 2020 - Panchayat Enterprise
has been extensively utilised to provide additional Suite & Digital Panchayat - Ministry of Panchayatraj
prisons 4 District jails 8 PAC 1 and Spl. Prisons for Puraskar for efficient usage of IT for 2018-19
benefits to workers.
•
Women 2, Spl. Sub jails 11, Sub jails 56. E-prisons
eGovernance Award for Punarvas– Land Acquisition
DCA (Drug Control Administration software is being implemented in these prisons
& Rehabilitation at National e-Governance
System) and digitized 11.00 lack backlog cases. This software
award 2018 (Gold Category) under District level IT
Drugs Control Administration regulates the sale covers the entire life cycle of a prisoner.
Initiatives
and distribution of drugs in the state of Andhra
e-Prosecution • CSI-Nihilent Award for the application DKrishi
•
Pradesh. It is workflow-based software designed
All the 13 districts of Andhra Pradesh are covered Hon’ble CM AP Appreciation to WEBLAND and
to automate processes and issue/ generate license
with the e-Prosecution software and all the Public AePDS applications. The technical team received
online. This software facilitates online Submission
prosecutors were trained to utilize the software CM appreciation and felicitation during November
of Applications, License fee Payment, Verification
for information flow from FIR data, legal opinion 2018
by officials, Grant/ Renewal of Drug License,
Amendments to existing licenses, Application Status
to integrate with e-Courts software. This software • CSI-Nihilent Award for CARD(Computer-Aided
provides easy access to the Director of Prosecutions Registration Department)
tracking and monitoring, etc. Drug Firm owners/
directors apply online for various types of licenses
at state Head Quarters to monitor the progress of
various cases.
• National e-Governance Award (Gold Category) for
like retail, wholesale, restricted, mobile, schedule by the Loan Charge Module of Webland
submitting desired documents online and making e-Forensics Way Forward
fee payment online. This application is being used by Andhra Pradesh is having 7 Forensic labs
National Informatics Centre, Andhra Pradesh
105 Drug Inspectors and 13 Assistant Directors across currently. e-Forensics software is being used by all
State Centre has always been the backbone of the
the state. As of today, around 45000 drug licenses 6 forensic labs and State Hq laboratory to register,
major technology initiatives in the State and has been
are issued by this system. APIs have been developed acknowledge and report various samples sent from
its technology partner in rolling out many Projects.
for Authenticating Pharmacist Registration and the Investigating officers.
Looking ahead, the focus is on new paradigm shifts
Identifying Pharmacist Location to Pharmacy council.
Another API is in the process of development for drug Special IT support during Outbreak in terms of more efficient e-governance services
license issues through a single desk portal (SDP) of of Pandemic COVID-19 delivery. We look forward to embracing emerging
Ensuring round-the-clock networking & email technologies such as Edge Computing, Deep
AP Govt as part of EoDB
services, smooth execution of Video Conferencing Learning, Blockchain, AI and ML and using them
ITI Admission meetings of Hon’ble PM, Hon’ble President with all effectively in future Projects
This application is designed to make the ITI state CMs & UT Administrators regarding COVID-19
admission life cycle process online, simple and were conducted at CM Camp Office for Hon’ble
transparent. The main modules of this application Chief Minister, Chief Secretary of AP. Regular review For further information, please contact:
are Student Application, Scrutinize the applications, meetings through VC on Covid-19 by Central Cabinet STATE INFORMATICS OFFICER
NIC, 3rd Floor, R & B Building, MG Road
Merit list generation, Seat Matrix allocation, Seat Secretary with Chief Secretary, Health Secretary Labbipet, Vijayawada - 520010
Allotment and Admission Slip Generation. Around and Administrators of all States and UTs, DGP, we ANDHRA PRADESH
500 ITIs of both government and private institutes conducted through VC services provided by NIC APSC. Email: sio-ap@nic.in, Phone: 040-23494300
January 2021 informatics.nic.in 15From the States
Chhattisgarh State
Digital Empowerment for State Administration during COVID-19 and beyond
C
Edited by DIBAKAR RAY arved out of the erstwhile Madhya Pradesh,
the Chhattisgarh state came into being on the
NIC Chhattisgarh plays a vital 1st November 2000. It is the 10th largest state
in India in terms of area. The state is blessed with
role in the ICT enablement of the abundant natural beauty, waterfalls, rivers, caves,
and vast forests with a variety of wildlife as well as
state government. During the diamond, iron, coal and bauxite mines. The ancient
temples and structures dating back to the 5th
COVID-19 pandemic, as has been
century A.D. are the surviving symbols of the state’s
always, NIC has tremendously glorious history and rich culture.
supported the state government ICT Initiatives in the State
CORONA Guidelines, Govt. of
to act briskly and effectively Chhattisgarh Chhattisgarh government launched
The portal (http://gad.cg.gov.in/cgcorona/) as “Rajiv Gandhi KisanNyayYojna” in which
to counter the ill effects, and four thousand five hundred crore rupees
a single source for all government circulars and
help the people adapt to the information regarding SOP to handle the current were transferred to the needy farmers
COVID-19 pandemic was developed which is so that they could arrange the seeds,
new normal while ensuring accessible to all departments and public as well. The fertilisers and other items for the next
portal facilitates state as well as district officials to season. Similarly, to deliver free ration to
uninterrupted government upload relevant circulars on the portal. stranded migrants under “AtmaNirbharYo-
jna”, an App has been launched with the
business and public service. COVID-19 Monitoring System help of NIC. Also launched were web page
The System is used to monitor the admission and registration portal whereby migrants
of Covid-19 positive patients either in identified can register themselves to provide details
hospitals or in Home Isolation. The facility is of their family members and get free ra-
provided for the common man to get the sample test tion. We appreciate the support of NIC
report online. To date, about 21 lakh SMS have been Chhattisgarh throughout to make the ini-
sent to the people of Chhattisgarh and around 5 lakh tiatives a success.
people have downloaded their test report.
Statistics as on 5.12.2020
• Total Tests 2500000
KAMAL PREET SINGH, IAS
• Total Admissions 242418 Secretary, Food
• Total Hospitalized 99225 Govt. of Chhattisgarh
• Total Home Isolations 140252
• Total Discharged 220177
health staff with an online, simple-to-use facility.
• Total Death 2941 Tracking persons with foreign, interstate as well as
Features intra-state travel history, Home quarantining them
• Analytical Dashboard and District/ Hospital/ Lab
as per established protocols, followed by a photo
of daily visits by field level health staff, etc. were
wise Hospital Admission, Discharge/ Death Report
• Home Isolation and Referred Patient Report captured. Shelter Camp Monitoring is facilitating
• A daily report of total test conducted tracking ofGovt. and Private shelter camps, Capacity,
• Bed availability in Covid-19 Care Center Minimum Basic Facility, Ration provided and
• Online Test Report and Test Report through SMS uploading of Daily Inspection Photo. Given the risk
Dr. AK Hota • Linked with Central ICMR Portal assessment, all the Home Quarantine persons have
State Govt. is issuing COVID-19 pandemic daily been included in the daily photo tracking system.
Dy. Director General
Media Bulletin based on data available in this
& SIO District Containment Plan and Quaiso
portal. Districts are generating various reports on
Tracker Mobile Application
ak.hota@nic.in
hospitalisation and Home Isolation data..
Dhamtari District developed the GIS-based
Photo-walaTracker: Quarantine Containment plan which was effectively used in more
Centre Monitoring System than 20 districts of Chhattisgarh. District Containment
For Individual surveillance and tracking of home- Plan has Geo-referenced maps of Hospitals (Govt. &
YV Shreenivas
quarantined individuals during the COVID-19 crisis, Private) built on Arc GIS platform.
Rao
District Mahasamund has deployed an ingenious District containment plan contains:
•
Sr. Technical Director
yvsrao@nic.in mechanism, which integrates the efforts of field-level Logistics details i.e. Medical equipment available
16 informatics.nic.in January 2021From the States
powered by ServicePlus during the first lockdown
and was launched on 2nd April 2020. The site offers
various payment modes like UPI, Net Banking, Credit
Card, Debit Card and branch payment.
• Total Donations Received Rs. 29,65,301.00
• No. Of Donors 471
Mobile app for free food distribution
monitoring
A mobile app was developed for the Social
Welfare Department, to collect the online information
of free food distribution in the state to the needy and
homeless persons during the Covid-19 outbreak. The
distribution was carried out by the department in all
Chhattisgarh government wishes to districts and blocks of the state. The app facilitates
compliment the support and assistance
the district officials to feed the information of the
rendered by the team NIC during the
location of the food distribution, the number of
COVID-19 unprecedented situation as
persons who benefitted along with the photographs. District Containment Plan and Quaiso Tracker Mobile
•
well as the lockdown period. In numer- Application
Total No. of Food packets Distributed 13,16,669
ous ways, the Chhattisgarh government
Labour department has reached out to e-SAGA (e-Shramik Aawas-Gaman RojgarSangi Mobile App
the stranded migrant workers throughout Application) The mobile app along with Chhattisgarh State
the country and this was all Possible for Labour Department, being the nodal authority
prompt and laudable support and action Skill Development Authority (CSSDA) portal facilitated
for the welfare of workers, was supported by NIC the skilled people looking for a job and also the
as well as an untiring effort of NIC Chhat- Chhattisgarh with various online applications for
tisgarh. They were more than willing to Employers to get registered and be connected based
effective management of the movement of migrant on the skillset mapping. Both the applicants and
support us. I wish the team all the very
workers. e-SAGA supported migrants to provide employers have the facility to send messages to each
best in the future
their travel requests to enable the department other through the app itself.
to arrange a train facility for them. The module
• Total Workers under Format-A 6308
•
SONMONI BORAH, IAS was also developed for keeping the record of all
Workers under Format-B 27481
migrant workers coming through different trains to
Secretary, Labour
Govt. of Chhattisgarh Chhattisgarh from other states. • Registrations through CSSDA portal 96902
• Persons registered to arrive in Chhattisgarh • Registrations through App 21631
2,96,902 Padhaayi Tunhar Duaar
up to PHC, CHC, SHC level • Person registered depart from Chhattisgarh 22,739 NIC, Chhattisgarh worked with the Department of
• Manpower availability • Number of trains organised 86
School Education to continue educational activities
• SOPs and Health advisories issued by ICMR and
• Number of passengers commuted 1,09,389
during the pandemic by developing cgschool.in
portal and Mobile App under the project “Education
State Health Department Relief Camp Entry Module was developed to
Based on the District Containment Plan, a mobile at Doorstep”. The site was inaugurated by Hon’ble
keep a record of all workers who stayed in the relief Chief Minister of Chhattisgarh on April 6th, 2020
application was developed to keep records of 403
camp established by the Government and NGOs. and became an immediate success with more
Quarantine centers and home isolated people within
Workers were categorized in two formats i. Workers than two lakh teacher registrations and 24.52 lakh
the district.
Stayed in relief camps (Format-A) and ii. Workers student registrations. ‘Education at Doorstep’ is a
Online donations for Chief Minister’s stayed in Camps organized by factory owners and comprehensive academic cycle management system
relief fund by contractors (Format-B). The Call Center Helpline that includes textbook delivery, lecture videos for
To accept online payment through various modes, Module was developed to collect problems and each chapter, online classes, assignments for each
NIC Chhattisgarh has designed an online portal complaints of workers related to food and shelter student, student homework management and
etc. student doubt clearance.
CORONA Guidelines web page COVID-19 Monitoring System web page
January 2021 informatics.nic.in 17From the States
IGKV’s Student App next generation experience to enhance the quality
e-KrishiPathshala and effectiveness of education and learning on
The App facilitates students of Indira Gandhi favourite mobile/ tablet devices. It provides access
KrishiVishwavidyalay (IGKV), to carry out learning to student profiles, registration cards, fee receipts,
activities online in the prevailing pandemic times. result notifications and an employee corner.
Faculty members can upload study materials (in Home Valuation Module for CGBSE
Hindi & English), Assignments, video lectures,
Chhattisgarh Board of Secondary Education,
create examination question papers and fix exam
Raipur (CGBSE) needed to evaluate the answer
schedules. They can also evaluate assignments,
sheets of High School and Higher Secondary School
answers and record the marks for each student. They
Examination for the academic year 2019-20. Due to the
can also respond to student queries.
COVID-19 pandemic NIC, Chhattisgarh has provided a
Students on the other hand can view the video
solution to evaluate answer sheets by teachers from
lectures of their courses uploaded by the professors
their homes. For this, teachers were provided login-
of their college as well as other colleges affiliated Individual surveillance and tracking,
id so they can enter the required details for Home
to IGKV. They can download assignments, appear of home-quarantined individuals during
Valuation. The valuation officer could maintain the
for exams online at a specified time and upload the the COVID-19 crisis, in as non-obtrusive
stock of answer books categorized on subject and
answer papers. They can post their queries regarding a manner possible, while maintaining the
class. Detailed instructions and OTP-based profile
any topic pertaining to their registered courses and integrity of daily home visits by a health
features are provided on the portal. The valuation
get the responses of the concerned professors. A worker is a good and effective practice ini-
module facilitated the department with ease of
mock test facility has also been provided to enable tiative by District Mahasamund with the
use and safe to work pattern. A comprehensive
students to prepare for the examinations. help of NIC District Centre in Chhattisgarh.
dashboard is provided to all 29 valuation offices/
E-Counselling module districts and Head Office.
The system aims at streamlining the admission • Total teachers registered 7492
process during the Covid-19 period in all phases
of counselling and Post counselling of IGKV while
• Total answer sheets evaluated 3377328 KARTIKEYA GOEL, IAS
providing 100% transparency in the entire process. Monthly Assignment Module Collector & District Magistrate
Seat allocation is done as per the merit, reservation
Mahasamund
CGBSE has started online streaming of classes
policies and choices exercised by the candidates for students of 10th and 12th Class. NIC Chhattisgarh
in IGKV. For UG, PG & PhD, the candidates have to has developed a monthly assignment module for
apply online for counselling and deposit the fees students based on which teachers can evaluate services continued without any hindrance during the
through the SBI payment gateway to finally seek their student’s progress. This web-based system provides COVID-19 lockdown period. Online service certificates
admission as per the rules. a comprehensive solution to manage and enhance were rendered to applicants through email. IVFRT
the assignment and marks the entry of every subject system helped in the Inter-country movement of
Integrated Management Information
every month. stranded foreigners.
System (IGMIS )
IGMIS was conceived as a framework • Total students marked for assignment 8,28,992 Inter-operable Criminal Justice
incorporating fully digitised solutions for all activities • Total assignments submitted System (ICJS)
of Indira Gandhi Krishi Vishwavidyalya (IGKV), Raipur. • Sep 20 4357654 (94%) ICJS portal was accessible to all the police
It is a web-enabled, role and work-flow based stations of state during lockdown period for dynamic
• Oct 20 3989252 (86%)
ERP solution for IGKV to accomplish activities like searching and integrated view of ICJS pillars database.
counselling, education, examination, research, Immigration Visa and Foreigners e-Forensics Application under ICJS project was in
extension, establishment, finance, web portal etc. Registration & Tracking System continuous use in Forensic Science Laboratories for
This integrated system enables e-Governance in (IVFRT) registration and monitoring of the cases.
31 Colleges, 8 Research Station, 20 KVK situated The Online C-Form module of the system was
in most remote places of Chhattisgarh. It is highly utilised for generating details of foreigners staying Video Conferencing Services
beneficial for students, employees and farmers of in different Hotels, Guest Houses etc. Online Chhattisgarh is in the 4thposition among the top
Chhattisgarh. IGMIS MOBILE APP IGKV introduces the Registration, Visa Extension, Exit Permit and other 10 states in average Studio utilization during Covid-19.
Padhaayi Tunhar Duaar web page Video Conferencing meetings Report
Information Commissioner,
Judge, High Court : 291 Govt. of India: 47
Information Commissioner,
State Govt. 1015
Minister
State Govt. 741
President of India: 15
Prime Minister of India: 16
Governor: 5
Chief Minister : 426
Minister, Govt. of India: 257
18 informatics.nic.in January 2021From the States
GPS Tracking
Permit/Pass System & CVMS
NOC Issuance Liquor Inventory
System with
Track & Trace
Revenue Transport
Collection Management
System
Cash Collection
License Management System
Issuance E-Excise
Major Compinents
ISFMS Services Components of Excise
NIC CG provided extensive Videoconferencing facility NKN connectivity made social distancing possible. comprises Automated Supply Chain Management for
support from 28 districts and 22 studios of Govt. Covid-19 portal of AIIMS, Raipur was extensively used. excisable goods, Tracking duty evasion by generating
offices at Raipur which includes Raj Bhawan, CM a 360-degree profile of the Excise Licensees, Issue
office, Mantralay etc.VC of Hon’ble CM with Hon’ble
eKosh
Permits & Passes for movement of excisable goods,
Prime Minister and Hon’ble Governor with Hon’ble Integrated State financial management system
Pendency checker for tracking process pendency at
President were organised regularly during COVID-19. (ISFMS) is an IT-based budgeting and accounting
all hierarchical levels.
•
system that manages spending, payment processing,
Total number of studio based VC during lockdown
1600
budgeting and reporting for governments and other ERP Solution for C.G. Text Book
entities. Components include computerization
Corporation, Raipur
• Total Studio participated 71 of Treasuries, eBudget, KarmikSampda, ePayroll,
•
Intelligent & Integrated Book Printing &
Desktop VC 600 ePension, ebill, vendor Payment System, Pension and
Distribution Process Management System has been
• Number of Sites participated 13609
Cyber Treasury.
implemented covering Online Tender Management
• Total Site hours 19267 Seamless operations of Treasuries with respect to paper supplier/ Paper Mill, Printer,
during Covid-19 period
NKN Connectivity Transporter, and Paper Depot, Book Depot
NIC CG provided the facility to Treasury Officials Management. Printers Window facilitates tender
NKN Connectivity at Universities/ Institutes
for work from home using OTP-Based authentication
played a vital role during Covid-19. Also keeping login, paper Demand generation, Challan generation
in cyber treasury application. DDOs prepared the
the network up was a big challenge for NIC as most for dispatch of the book as provided by the
bills and sent the scanned copy to Treasury. The
of the officials were working from home. A 24/ 7 distribution section. A bookseller can register and
new option of voluntary contribution was enabled in
roster was prepared to monitor the links for smooth buy books online. An automatic discount is applied
the e-payroll module and a provision was made to
connectivity. deposit the said amount in the CM Relief Fund under depending on the order quantity. Keeping Covid-19
Indira Gandhi Krishi Vishwavidyalaya (IGKV): the Cyber Treasury. The budget was uploaded for situation in view, an eBook (Online Flipbook) facility
Scientists of University using NKN connectivity the new financial year and the budget distribution has been developed which requires less bandwidth
could prepare more than 100 research papers and module was opened for budget controlling officers. to load the book page by page for reading by the
submitted for publications. school students.
Indra Kala Sangeet Vishwavidyalaya, Khairagarh: Excise
Most of the foreign students were stuck in the hostel e-Excise is a strategic administrative reform Beneficiaries of the solution
s during the lockdown and they regularly used the initiative of Chhattisgarh State Excise leveraging • 5161958 Students
NKN link. state-of-the-art modern technology to provide an • 4720 State Govt. High Schools
All India Institute of Medical Science (AIIMS): end-to-end solution in a workflow-based manner. It • 2662 -Cluster of Schools
ERP Solution for C.G. Text Book Corporation Key features of Single Window System
Continued on Page 33
January 2021 informatics.nic.in 19You can also read
