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automated
RETAIL tracker
Giving Arcade
Gaming A
Level-Up H-E-B, Udelv partner on self-driving,
curbside grocery delivery
Page 6 (Feature Story)
Page 9 (News and Trends)
How automation can tackle under-
and overstocking inventory
Page 13 (Deep Dive)
J U LY 2019
2
table
of contents
03 06 09 13 16 89
WHAT’S FEATURE NEWS & DEEP SCORE- ABOUT
INSIDE STORY TRENDS DIVE CARD Information on
PYMNTS.com and
Supermarkets and An interview with The latest automated An investigation into See the July edition’s
Worldnet
retailers explore new Jake Galler, chief retail headlines, grocers’ increasingly top scorers and a
forms of delivery while operating officer and including Waitrose’s in- high-tech approaches provider directory
China’s unstaffed co-founder of Polycade, home grocery delivery to managing inventory featuring 145 industry
stores hit stumbling on designing modern offering and new data and keeping shelves players
blocks arcade consoles that on travelers’ airport stocked
offer intuitive payments automation preferences
and data insights
ACKNOWLEDGMENT
The Automated Retail Tracker was done in collaboration with Worldnet Payments, and PYMNTS is grateful for the
company’s support and insight. PYMNTS.com retains full editorial control over the following findings, methodology
and data analysis.
3
WHAT'S
INSIDE
Retailers are deploying a variety of new models for This month’s Automated Retail Tracker explores new
reaching and serving customers where they are, draw- retail models businesses are experimenting with, as
ing inspiration from other sectors and debuting entirely well as where and when such models miss their mark.
new concepts. Vending machines — long the store-
house of candy bars and soda — are being adapted AROUND THE AUTOMATED RETAIL WORLD
to provide everything from fresh meat to over-the-
counter medicine. Delivery approaches are also being China’s staff-free retail store sector is facing a less
reexamined, with supermarkets on both sides of the hopeful future than it did two years ago, when there
pond trialing services in which employees bring orders was a flurry of investments and store openings. A new
directly into customers’ homes — and even into cus- report found that a number of these locations closed
tomers’ refrigerators. in 2018, and that major eCommerce company JD.com
cancelled its plans for the widespread deployment of
Some consumers may feel uncomfortable automated stores. The report suggests that operators
allowing strangers into their homes, but British su- may have insufficiently utilized customer data to guide
permarket Waitrose’s limited testing of such a service their business approaches, causing them to make
has produced positive responses. Amazon is similar- mistakes regarding the products that would appeal to
ly expanding its repertoire of delivery options, while self-serve customers.
also including the addition of more retail lockers. The
eCommerce titan’s latest effort enables customers to Texas supermarket H-E-B is set to trial curbside deliv-
collect their purchases at Rite Aid locations. ery via a Udelv self-driving car. The former’s customers
in Olmos Park, Texas, will take part in the small-scale
Amazon’s push to provide more options may reflect ac- trial, which allows consumers to order groceries, then
knowledgment of customers’ different lifestyles and use an app to unlock the car’s compartments and re-
needs. Other retailers should take similar approach- trieve their items upon delivery.
es and avoid indiscriminately applying automation
and digitization without researching their consumers’ Iceland’s Keflavik International Airport recently began
needs, habits and preferences. A recent survey found leveraging kiosks to facilitate cross-border travel. The
that air travel customers are interested in automated four kiosks process travelers’ documents and verify
services that can speed up check-in, but prefer human biometric information against their passports. The ef-
staff for security and concierge services. fort comes as the country prepares for forthcoming
European Commission regulations regarding immigra-
tion and border crossing.
What's Inside 4
EXECUTIVE
INSIGHT
For more on these stories and other headlines from
around the automated retail space, check out the
tracker’s News and Trends section (p. 9)
HOW POLYCADE GIVES ARCADES A LEVEL-UP
Budget can be a major constraint for
Traditional arcades require consumers to feed quar-
retailers seeking to automate their
ters into a "Pac-Man" console in exchange for several
brick-and-mortar stores, causing mer-
rounds of play, but as bar arcades crop up and restau-
chants to carefully allocate investments.
rants add consoles to their offerings, the payment On which key in-store experiences should
experience should be updated for the modern age. they focus their efforts?
Jake Galler, chief operating officer and co-founder of
console-providing startup Polycade, stated that the “Automation promises many benefits in retail, in terms of reduc-
company focuses on designs that can accept dig- ing costs and improving experiences. When retailers consider
ital payments, catering to today’s consumers. For where to focus a tight budget, they should start by considering
what is driving this automation trend.
this month’s feature story (p. 6), Galler explains how
Polycade crafts machines and payment experiences Consumers these days are very comfortable buying online, es-
to suit modern needs while also providing important pecially with smartphones. Big eCommerce sites have spent a
lot of time ensuring that buying online is quick and convenient,
data insights.
and easy online purchasing experiences [are] what consumers
now expect in store.
DEEP DIVE: CAN AUTOMATION SOLVE GROCERS’ Brick-and-mortar retailers should … prioritize getting the cus-
INVENTORY MANAGEMENT CHALLENGES? tomer experience right over making cost savings. Self-service
is an obvious place to start. Quick-service restaurants (QSRs)
Brick-and-mortar supermarkets face fierce compe- have led the way, … but deploying smart cabinets in the right
tition from online grocers, meal kits and more, but ways will make sense for many [other] retailers, [as well].
physical retail has one key advantage over eCom- Consumers, millennials in particular, prefer to do their own or-
merce: Immediate access to products. Retailers must dering and tend to spend more when they do. This approach will
work best for commodity-type goods.
make sure their shelves are stocked full with the items
that consumers need if they want to reap this advan- Retailers offering higher-end and luxury goods should look at
deploying mPOS solutions to enable their sales staff to bring
tage, but they must also ensure their stores do not
the checkout to the customer and deliver higher levels of
become overstocked with products that will have to engagement.
be thrown out if they do not move by the sell-by dates.
Whatever the retail vertical, retailers will need good customer
This month’s Deep Dive (p. 13) examines how auto- analytics to help them make the right decisions. An omnichannel
mated solutions maintain this tricky balance with payments platform — giving a centralized view of transactions
shelf-scanning robots and initiatives like Walmart’s across online, mobile and traditional [point-of-sale] payment
Intelligent Retail Lab. channels — will be essential to providing the information and in-
sights retailers need to prioritize their spend.”
JOHN CL ARK E
chief innovation officer and co-founder, Worldnet Payments
© 2019 PYMNTS.com All Rights Reserved July 2019
What's Inside 5
FIVE 11%
FAST
FACTS
Projected CAGR
of the global
automated retail
market from 2019
to 2024
35%
Share of surveyed
U.S. air travelers
who are interested
in self-checkout
818
Number of postal codes that
retail at airports
will be offered Waitrose’s in-
home delivery services
4
Number of self-serve border
control kiosks deployed at
Keflavik International Airport
1,500
Number of Rite Aid stores at
which consumers will be able
pick up their Amazon orders by
the end of 2019
© 2019 PYMNTS.com All Rights Reserved July 20196
Giving Arcade
Gaming A Level-Up
© 2019 PYMNTS.com All Rights Reserved July 2019Feature Story 7
Video games have come a long way from the early offering quick transactions and consumer convenience,
days of "Pong" and "Pac-Man," when players crowded Galler noted — something that cash is not known for.
around joystick-equipped cabinets and inserted quar-
“It didn’t make a ton of sense for us to incorporate an
ters to play 2D pixelated games. Today’s video games
older hardware and technical solution into our machines
have high-definition graphics, carefully composed
when everyone’s looking to pay as easily and reliably as
soundtracks and innovative gameplay, but classic arcade
possible,” he said.
games retain their appeal, with ’80s nostalgia prompting
the creation of bar arcades, or barcades. Entrepreneurs A new pricing approach also had to be determined, along
are exploring new ways to energize this space to draw in with the change in payment types. Traditional arcade
new customers along with long-time fans. cabinets feature single games and set numbers of lives
that are purchased with quarters and determine how
Polycade is seeking to do just that by designing machines
long users can play. Polycade’s cabinets stream multi-
that enable easy payments and intuitive gaming experi-
ple games to each machine, and the company charges
ences. Jake Galler, the company’s chief operating officer
players based on how long they wish to play, with current
and co-founder, explained that its sleek, wall-mounted
plans calling for $3 to $5 for 10 to 20 minutes of access.
gaming cabinets work well in bars and breweries and en-
able users to play both traditional arcade and modern “It gives people the opportunity to put money in and try a
computer games. couple different games,” Galler explained. “You can [pay
to] unlock a machine … play a game you’ve never heard of
Galler spoke with PYMNTS about the company’s upcom-
for a few minutes and [say you] realize you didn’t like it.
ing pay-to-play cabinet trial, which will focus on easy
operation and data insights and will not require staff sup-
port. Up to a dozen of these machines will be deployed in
downtown Los Angeles during the pilot, after which they
will be rolled out to other cities.
FROM QUARTERS TO CONTACTLESS
Consumers likely are not going to be interested in deal-
ing with complicated instructions on how to use or play
games when they are out with friends, and bars may not
have staff available to help. Polycade sought to provide
an intuitive experience by offering easy-to-understand in-
die games as well as classic retro titles that many already
know how to play.
The company also wanted to streamline payments ac-
ceptance, and did so by abandoning cash-only setups
for digital ones with chip card readers and contactless
payment capabilities. Such payment methods are key to
© 2019 PYMNTS.com All Rights Reserved July 2019Feature Story 8
You don’t feel like you just got ripped off for having to put
a few bucks into a machine to play game you didn’t like
[because] you still have time on the machine to go play
a classic Atari game or something that you’re more fa-
miliar with.”
UNDER THE
HOOD
PAYMENT INSIGHTS
Digital payments are also key to Polycade’s operating
model. The system is cloud-connected, enabling the
company to route digital payments directly into its bank
account. This also makes it easier for Polycade to quickly
manage its revenue sharing with game developers, bars
and other owner-operators hosting the machines. The What kinds of business insights can
cloud connection also allows the company to monitor owners get from Polycade’s machines?
machines’ performances, track which games are get-
ting the most and least play at particular locations and
analyze that information to adjust game options and set
prices accordingly.
“We will be providing [owner-operators] with
“We’ll be using data learning and machine learning to
track everything from what’s being played and what isn’t data about the number of plays and the types
to the updates of a game, triggering discounts or tourna- of games that are working in their space. As we
ment and leagues — things of that nature,” he said. continue to develop the product, we’re looking
Remote operation means that Polycade can change pric- to provide more data about who the users are
es, enabling them to offer happy hour or tournament [by giving players] the ability to sign up, register
discounts, raise prices during peak traffic on Friday and and save … their games. That’s very important
Saturday nights or lower prices on slow weekday eve- to the future of the product — we’ll be able to
nings. Galler noted that the company intends to test provide user profile information to owners and
different prices at different locations.
operators.“
Arcade games’ appeal can withstand decades,
but payment methods frequently fall out of favor.
Cloud-connected, intuitive payment systems may now
be key to getting new generations in the door and hooked
on retro games. Jake Galler
chief operating officer and
co-founder, Polycade
© 2019 PYMNTS.com All Rights Reserved July 20199
GROCERY AND automated shops opened and $620 million were in-
vested in such ventures in 2017, but, last December,
MEALS eCommerce company JD.com canceled its plans to
open 5,000 unstaffed, smart shelf-equipped locations.
TESCO, TRIGO VISION COLLABORATE ON CHECKOUT-FREE
A number of automated retailers have since shuttered
GROCERY SHOPPING
their operations, with one Buy-Fresh Go store closing in
British supermarket brand Tesco is taking a page from May after just a year in business.
Amazon Go, partnering with Israeli automated retail
The report suggested that the complexities of sell-
startup Trigo Vision to create a checkout-free store. The
ing fresh food without staff and retailers’ suboptimal
former’s shops could soon use the latter’s artificial in-
strategies could be to blame. Chinese merchants typi-
telligence (AI) technology, shelf sensors and cameras to
cally earn 15 percent to 25 percent higher margins on
track customers’ selections and charge their registered
fresh groceries and fast food than on processed fare.
payment details as they leave. The setup was trialed at
It appears many retailers were dissuaded from selling
a Tesco Express location in June, and Trigo says the
fresh items, however, due to concerns about their short-
technology can combat shoplifting as well as improve
er shelf lives. The report also noted that operators may
inventory tracking.
have failed to gather and analyze customer data for ser-
vice insights, or that they may have overlooked the value
CHINA’S STAFF-FREE STORES DWINDLE of retaining on-site customer support staff.
Unstaffed stores appear to be experiencing quick de-
clines in China, however, where a new report highlighted
a series of closures since 2018. Approximately 200
© 2019 PYMNTS.com All Rights Reserved July 2019News and Trends 10
SAUSAGE VENDING MACHINES GAIN POPULARITY IN RURAL inside reusable and returnable glass jars that keep greens
GERMANY fresh and crisp. Salad is stored at the top of the jars, while
protein and other ingredients act as buffers between the
German consumers can now get their meats on the go
greens and the dressing on the bottom. Customers who
without so much as stepping into a store. A German
return their jars receive $2 discounts on their next pur-
Press Agency survey found that vending machines that
chases, which typically cost $6 to $12.
sell sausages and other meats are seeing high traffic out-
side major cities. The trend is attributed to the fact that Cafe owner Chloe Vichot co-founded Fresh Bowl to ex-
rural shops often have more limited business hours and pand her business without facing Manhattan’s high rent
could be closed on Sundays, thus prompting shoppers to costs, and she now plans to close her cafe to focus on the
try 24/7 automated options. vending machine model. Vichot and co-founder Zachary
Lawless recently concluded a six-month salad dispensary
The vending machines are often located outside butch-
trial at WeWork locations, where they tested menu varia-
ers’ shops and can also offer items like eggs, milk, butter,
tions and noted that 80 percent of the jars were returned.
fruits and vegetables. Berlin-Brandenburg trade associa-
tion’s Wolfgang Kampmeier asserted that the machines
are likely to only supplement brick-and-mortar shops, not FAST FOOD INDUSTRY EXPLORES CUSTOMER-
replace them, despite the range of offerings they carry. IDENTIFICATION CAMERAS
Fast food retailers are increasingly exploring using cam-
FRESH BOWL VENDS SALADS WITH REUSABLE PACKAGING eras to monitor drive-thru customers and speed sales.
The technology would analyze motorists’ license plates
American startup Fresh Bowl is deploying vending ma-
and draw on their information, tailoring digital displays
chines in New York City that offer healthier fare to busy
to customers’ preferences and charging their registered
consumers. The solution provides salads packaged
payment details for purchases.
© 2019 PYMNTS.com All Rights Reserved July 2019News and Trends 11
Starbucks trialed such an approach for South Korean Rite Aid stores nationwide. Consumers will be alerted via
consumers in 2018. The concept is now gaining attention email when their packages arrive and will then have 14
in the West, too, and license plate recognition start- days to collect them. The alerts also provide codes that
up 5Thru recently stated that American and Canadian Rite Aid employees can scan to identify and distribute
fast food chains are testing its solutions. Technological packages to their intended recipients.
advances have also made it more cost-effective
Amazon introduced the service in Italy and the United
for retailers to purchase the required software and
Kingdom in April. The eCommerce giant intends to reach
internet-connected cameras.
1,500 U.S. Rite Aid locations this year, as well as forge
partnerships with additional merchants. Partner stores
PHARMACY AND bank on the idea that order pickup customers will be en-
ticed to make additional purchases while in store.
CONVENIENCE
STORES
RETHINKING DELIVERY
MAINE HOUSE APPROVES NONPRESCRIPTION DRUG
VENDING BILL WALMART INTRODUCES IN-HOME GROCERY DELIVERY TO
THREE MORE CITIES
Maine’s state legislators recently advanced a bill that
would allow pharmacies to obtain licenses to sell or pro- Hypermarket heavyweight Walmart has been revising its
vide nonprescription drugs through vending machines. delivery approach to maximize convenience. It recently
The measure passed 85-54 in the House, though it re- trialed home grocery delivery in New Jersey, and now in-
quires additional House and Senate votes before it can tends to expand the service to Pittsburgh, Pennsylvania;
become law. State Rep. Maureen Terry told a local news- Kansas City, Missouri; and Vero Beach, Florida.
paper the legislation could offer added convenience for The new InHome delivery service takes an approach
consumers who need over-the-counter drugs outside similar to that of Amazon’s Amazon Key. It requires cus-
regular business hours. tomers to install smart locks that enable camera-equipped
The measure is also drawing attention because it would Walmart employees to enter their homes or garages
enable the automated distribution of emergency contra- and load customers’ refrigerators with items. Shoppers
ception pills. Advocates like the Maine Coalition to End can use their mobile devices to both place orders and
Domestic Violence have argued the vending machines view camera feeds. Purchases can also be made via
could provide safe birth control access to those who fear web browser.
retribution from their partners.
WAITROSE TO EXPAND IN-HOME DELIVERY TO 818 POSTAL
AMAZON DEPLOYS ‘COUNTER’ PICKUPS AT RITE AID CODES
Amazon recently announced plans to offer in-store pack- British supermarket chain Waitrose recently expanded
age pickup at select United States Rite Aid locations. its own in-home delivery trial, which initially served 50
Under the first phase of its Counter initiative, custom- customers in London’s Coulsdon neighborhood when it
ers will be able to retrieve online Amazon orders at 100 launched last year. The new option is slated to expand to
© 2019 PYMNTS.com All Rights Reserved July 2019News and Trends 12
a total of 818 postal codes and is aimed at removing fric- their faces photographed. The images are then compared
tions for customers who would otherwise be stuck at home to those on travelers’ electronic passports, and the ki-
waiting for groceries. Richard Ambler, head of business osks print receipts that can be presented to border service
development at Waitrose's parent company, John Lewis authorities.
Partnership, said the expanded trial will further test the de-
The system complies with the European Commission’s
mand for such a service.
soon-to-be-implemented Entry/Exit System (EES) pro-
Like Walmart's and Amazon’s programs, Waitrose’s ser- gram, which stipulates that Schengen Area member states
vice requires customers to install smart locks and provide record and provide data on the exit, entry and refused en-
temporary access codes to delivery drivers. Staff can then try of third-country nationals crossing the region’s external
enter homes, drop off refrigerated or frozen foods and leave borders. The Schengen Area’s 26 European member states
nonrefrigerated items on customers’ counters. Staff are allow free movement across internal borders for European
equipped with body cameras, and customers who request Union (EU) citizens and many non-EU residents. The EES
to see video footage can do so within the next business day. program is slated to go into effect in 2021 as part of a larg-
er European Commission push to improve border crossing
H-E-B AND UDELV TEAM UP ON SELF-DRIVING GROCERY and immigration procedures.
DELIVERY
Texas-based supermarket chain H-E-B is partnering on a
TRAVELERS REPORT MIXED FEELINGS ON AIRPORT SERVICE
small-scale curbside delivery service with self-driving de-
AUTOMATION
livery vehicle company Udelv. The latter will provide one of Air travel intelligence and analytics company OAG recently
its Newton model cars for use at an H-E-B grocery store in reported that while surveyed passengers appreciate auto-
Olmos Park, Texas. A safety monitor will ride in the vehi- mated ticketing and check-in, they tend to prefer interacting
cle during the pilot to ensure operations run smoothly, and with staff for most other services. Eighty percent of the
customers trailing the service will be able to use an app to 2,000 U.S. travelers surveyed preferred human assistance
unlock the car’s compartments and retrieve their items. The over automated inflight options, while 83 percent said the
companies said the new delivery option could eventually be same for concierge services and 55 percent for security
rolled out at additional locations. services. In comparison, just 19 percent considered inter-
active robots useful for information and concierge services.
AIRPORT AUTOMATION Respondents did appreciate some digitalization efforts,
however, with 75 percent indicating interest in real-time
ICELAND ADOPTS BORDERXPRESS FOR ACCELERATED BORDER boarding updates. Sixty percent reported they would not
CROSSING mind having their locations tracked through mobile or wear-
able devices to provide improved staff deployment and
Iceland’s Keflavik International Airport entered a six-month
reduced wait times. Additionally, 66 percent expressed
pilot program to test a solution to automate and acceler-
willingness to try pre-ordered food for pickup at gate-side
ate its border control procedures. The airport deployed
restaurants.
four BorderXpress biometric kiosks that allow passen-
gers to scan travel documents, answer questions and have
© 2019 PYMNTS.com All Rights Reserved July 2019DEEP
13
DIVE
CAN AUTOMATION SOLVE
GROCERS’ INVENTORY
MANAGEMENT CHALLENGES?
Brick-and-mortar retailers have one key advantage in due to customers being unable to find items that are
the competition against eCommerce: Only they can sitting in back rooms.
immediately provide physical products. That advan-
Thankfully, technological advancements are tackling
tage evaporates if consumers arrive at stores only to
these longstanding problems and helping supermar-
find the items they want are out of stock, however.
kets compete with online grocery services. This Deep
Getting inventory levels right is challenging, particu- Dive explores the automation approaches that keep
larly for grocery stores that must also manage sell-by proper product amounts on hand and available
dates. Those that undersupply miss out on potential on shelves.
sales and risk damaging consumers’ perceptions that
they can reliably meet their needs. Oversupplying forc- SUPPLY PURCHASING GOES FROM ANALOG TO DIGITAL
es grocers to throw away unsold produce, meats and
other items, though, costing them funds and contrib- Traditional low-tech approaches to inventory can en-
uting to the problem of food waste. Whether over- or tail store managers making guesses based on past
underestimating, misjudging inventory needs is an ex- experiences, a method that is inexact and leaves
pensive problem for grocers to have. opportunities for human error. Precise product man-
agement requires anticipating a variety of factors,
Retailers not only need to ensure they have pur- including how demand for items might fluctuate based
chased goods in the proper quantities, but must also on seasons, promotional campaigns, price chang-
make certain they keep their shelves and displays full. es or even adjustments to store hours. Grocers must
Grocers face painful mistakes if they fail to net sales also consider restrictions that impact their ability to
© 2019 PYMNTS.com All Rights Reserved July 2019Deep Dive 14
acquire new inventory, like suppliers’ minimum or maxi- cameras and robotics can more accurately pinpoint
mum order quantities and delivery time limitations. needs and enable faster responses.
Machine learning (ML) can assist in such processes. Walmart is one of the latest to bring this technology to its
Researchers note that grocers can provide sales and stores. Its Intelligent Retail Lab division recently produced
marketing campaign history details and other data, which a system of sensors, AI-enabled cameras and other solu-
ML algorithms then analyze to anticipate demand. These tions that are currently being trialed at one location to
systems could assess risk-reward balances in grocers’ assess and track meat and produce freshness, predict
stocking level decisions, for example, projecting how demand and identify when items need replenishing. The
much they may stand to profit if they were to stock extra latter requires the solution to be able to distinguish be-
units of apples that sell, compared to how much would be tween items — including those that may be similar, such
lost if those extra units do not sell. as one pound of ground beef versus two pounds. Sales
associates use apps to receive real-time notifications
BRINGING AI AND ROBOTS TO SHELF MONITORING about restocking needs or items that have passed their
shelf lives.
Automated stores are also bringing high-tech updates
to shelf stocking. Traditional approaches involve assign- Walmart has another solution to keep items from lin-
ing sales associates to walk the aisles and eyeball where gering on shelves: An app at its Sam’s Club brand that
items are running low, but deploying sensors, AI-powered predicts consumers’ purchasing needs. It uses ML to
generate suggested shopping lists, and additional in-the-
works capabilities will leverage beacon technology to
guide users on optimized shopping routes throughout
the store.
Other retailers have embraced robots to monitor prod-
uct shortages. Grocery store operator Retail Business
Service announced this year that it will deploy nearly 500
robots at its GIANT/MARTIN’s and Stop & Shop brands to
monitor item levels and check for in-aisle spills. The move
follows earlier technology pilots, as Schnuck Market simi-
larly trialed robots in 2017 to check placement, price and
supply of goods at three locations. It launched a partner-
ship in 2018 to deploy the solution at 15 of its 118 stores.
Sensor-and-camera systems, robotics and ML solu-
tions are still in their early stages of assisting grocers
in avoiding empty shelves. As brick-and-mortar retail-
ers increasingly explore automation solutions and as
these solutions mature, physical supermarkets may find
themselves better able to withstand the competition of
online grocery.
© 2019 PYMNTS.com All Rights Reserved July 201915
TOP TEN
06
SCORE
84
01
SCORE
87
07
SCORE
81
02
SCORE
86
TIE
07
SCORE
81
02
SCORE
86
TIE
09
SCORE
80
02
SCORE
86
TIE
10
SCORE
76
02
SCORE
86
TIE
© 2019 PYMNTS.com All Rights Reserved July 201916
scorecard
Technology Industries
Security
13 4 Payments
0 37
Company: 1.800.Vending
Founded in: 1980
Headquarters: U.S.
54
Total
1.800.Vending is a vending machine supplier which offers merchants a range of technologies. The firm vending equipment supports NFC
technology and accepts Google Wallet, Apple Pay & PayPal Mobile as well as Visa PayWave & MasterCard PayPass, and credit and debit
magnetic stripe cards and smart cards. The firm also offers a vending management software which helps merchants monitor and manage
sales, profit margins, inventory, etc.
Technology Industries
Security
30 8 Payments
10 27
Company: 365 Retail Markets
Founded in: 2008
Headquarters: U.S.
75
Total
365 Retail Markets is a global provider of unattended and highly automated MicroMarket self-checkout solutions. The company offers PCI
certified platforms for vending, food service and hospitality, and provides hardware and software. 365´s kiosks offer capabilities such as a
dual-sided credit card reader, EMV, NFC and mobile wallets acceptance (including Google Wallet, Apple Pay and Soft Card), a newly recessed
fingerprint scanner, and a barcode scanner with the ability to scan coupons from mobile phones. Its software solution provides inventory
management and tracking and reporting tools.
© 2019 PYMNTS.com All Rights Reserved July 201917
scorecard
Technology Industries
Security
24 20 Payments
10 27
Company: 3C Payment
Founded in: 1988
Headquarters: Luxembourg
81 Total
3C Payment provides solutions that support EMV and tokenized transaction flows as well as in-person and online point-to-point encryption.
Its self-service terminals support the parking and transportation industries with PIN entry, chip, magstripe and NFC contactless readers.
Technology Industries
Security
6 8 Payments
0 30
Company: Accelerated Retail Technologies
Founded in: N/A
Headquarters: U.S.
44 Total
Accelerated Retail Technologies is a provider of automated retailing systems, micro stores, kiosks and self-service retail solutions. The
company’s offerings include an interactive touchscreen ordering system and back-end inventory management. They also allow for the op-
portunity to display product information and customizable item sizes.
© 2019 PYMNTS.com All Rights Reserved July 201918
scorecard
Technology Industries
Security
17 8 Payments
10 20
Company: Advam
Founded in: 2014
Headquarters: Australia
55
Total
Advam offers payment acceptance solutions designed for a wide range of industries, including parking, airports, travel, shopping centers,
education, health care, insurance, online retailers and much more. The company’s UnattendedPayments solution allows users to pay in an
easy, secure and quick way. The solution is an end-to-end solution, integrated with EMV certified terminals and enabled to accept NFC pay-
ments. The solution provides highly secure services, as it is PCI DSS Level 1 compliant. UnattendedPayments also includes tools that allow
merchants to manage transactions data and improve their understanding of consumers’ purchase trends.
Technology Industries
Security
13 12 Payments
0 20
Company: Advanced Kiosks
Founded in: 2003
Headquarters: U.S.
45
Total
Advanced Kiosks develops self-service solutions for the education, healthcare, government and retail industries. The company designs
hardware and software applications to create a made-to-order self-service kiosk. Among other features, their self-service kiosks count with
barcode and QR readers as well as magnetic stripe card readers.
© 2019 PYMNTS.com All Rights Reserved July 201919
scorecard
Technology Industries
Security
17 4 Payments
10 33
Company: Agilysys
Founded in: 1963
Headquarters: U.S.
64
Total
Agilysys is a developer and marketer of enterprise software, services and solutions to the hospitality industry. The company has developed
the rGuest Buy solution, a self-service kiosk designed for casino resorts, cruise lines, corporate food service, healthcare and hotels, among
other verticals. Accepted technologies include magnetic stripe, EMV chip cards and NFC contactless payments. Agilysys is a PCI-compliant
firm and utilizes tokenization and fraud management tools.
Technology Industries
Security
18 4 Payments
0 10
Company: Almex
Founded in: 1998
Headquarters: South Africa
32
Total
Almex supplies both hardware and software solutions for public transportation smart card ticketing and can be used for bus, train, taxi and
BRT companies. Almex also provides an end-to-end solution covering transactions between ticket issue stations, validators, portable sales
or validator devices and BRT and back office systems.
© 2019 PYMNTS.com All Rights Reserved July 201920
scorecard
Technology Industries
Security
10 12 Payments
0 20
Company: Alps Innovations Group| MagexUSA
Founded in: 2013
Headquarters: Canada
42
Total
Alps Innovations Group | MagexUSA provides automated and self-service retail kiosks and automated retailing software systems. The com-
pany also offers machines designed for vending and remote retail, real-time inventory management tools and customer data analytics.
Payments accepted include coins, bills and magnetic stripe as well as chip credit and debit cards.
Technology Industries
Security
23 16 Payments
10 37
Company: Apriva Vend
Founded in: 1999
Headquarters: U.S.
86
Total
Apriva is a provider of wireless payment processing and mobile communications, as well as POS solutions for mobile merchants, small
business, developers, vending machines and education markets. The Apriva Vend product includes hardware and software, wireless con-
nectivity, transaction and alarm reporting capabilities, as well as integration with leading payment processors and financial institutions.
Supported payment technologies are EMV, NFC, mobile wallets such as Apple Pay, Android Pay, Samsung Pay; SmartCard and BLE. Apriva’s
payment solutions is PCI-compliant, it´s software encrypts and compresses all cashless payment data, ensuring it is transmitted securely
and quickly.
© 2019 PYMNTS.com All Rights Reserved July 201921
scorecard
Technology Industries
Security
11 4 Payments
10 10
Company: APT Controls Group
Founded in: 1961
Headquarters: United Kingdom
35 Total
APT Controls Group, a company of the SWARCO Group, develops solutions to coordinate the movement and management of vehicles and
people. It works in areas like parking and parking management, electrical vehicle charging, energy storage and crowd control systems.
Technology Industries
Security
6 8 Payments
0 20
Company: Automated Retail Systems
Founded in: N/A
Headquarters: U.S.
34 Total
Automated Retail (AR) Systems offers automated retailing solutions that integrate computing, cloud-based monitoring and robotics. AR
Systems’ vending machines and self-service stores feature a touchscreen, LED lighting and a magnetic stripe card reader.
© 2019 PYMNTS.com All Rights Reserved July 201922
scorecard
Technology Industries
Security
17 4 Payments
10 37
Company: Avanti Markets
Founded in: 2009
Headquarters: U.S.
68
Total
Offering services to the micro market industry, Avanti Markets aims to help merchants manage their businesses with a back-end software
that integrates promotions, inventory management tools, pre-kitting systems and data warehousing infrastructure. The company also pro-
vides innovative and PCI complaint kiosks with internet access and enabled to support debit and credit cards and contactless payments
such as Apple Pay. The micro markets also support payments through the Avanti Markets mobile app or by using the Avanti Market prepaid.
Technology Industries
Security
7 4 Payments
0 10
Company: Bikeep
Founded in: 2013
Headquarters: U.S.
21
Total
Bikeep produces a secure electronic bike rack with built-in locks and e-bike charging capability for municipalities and communities. Bikes
can be locked for up to 24 hours using a mobile phone or local transportation card.
© 2019 PYMNTS.com All Rights Reserved July 201923
scorecard
Technology Industries
Security
17 8 Payments
0 10
Company: Box Technologies
Founded in: 1992
Headquarters: U.K.
35
Total
Box Technologies provides clients with POS, mobile tablets, self-service kiosks and digital signage solutions. The company’s kiosk prod-
ucts offer cashless payments and enable companies in several industries, including hospitality and transportation, to provide clients with
an unattended commerce experience.
Technology Industries
Security
20 8 Payments
0 33
Company: BYNDL
Founded in: 2011
Headquarters: U.S.
61
Total
BYNDL is a payment processor that targets unattended retailers that want to support mobile transactions. BYNDL’s main product is a mo-
bile app that is currently available through vending machines and the integrated solution provides machine monitoring, cashless processing,
VMS services and loyalty and offer programs. Supported payment technologies include BLE, QR Code and magnetic stripe and its support-
ed wallet is PayPal. BYNDL’s solutions focus exclusively on the vending industry.
© 2019 PYMNTS.com All Rights Reserved July 201924
scorecard
Technology Industries
Security
24 12 Payments
10 20
Company: CAMMAX
Founded in: 1999
Headquarters: U.K.
66
Total
Cammax designs and manufactures touchscreen kiosks. The company’s products have a wide range of applications including ticketing,
council payments, payments for self check-in, access control and queue management.
Technology Industries
Security
13 8 Payments
10 37
Company: Cantaloupe Systems
Founded in: 2002
Headquarters: U.S.
68
Total
Cantaloupe Systems is a provider of cloud-based, mobile technologies that deliver an integrated vending retail solution for cashless vending
and inventory management. The company’s vending solution includes its Seed Office management system and Seed Cashless smart card
and mobile payment acceptance device. Cantaloupe Systems payments solution is PCI Level 1 certified and supports magnetic stripe and
NFC technologies. Its supported wallets include Apple Pay, Google Wallet and Android Pay.
© 2019 PYMNTS.com All Rights Reserved July 201925
scorecard
Technology Industries
Security
6 4 Payments
10 20
Company: Canteen Vending
Founded in: 1929
Headquarters: U.S.
40
Total
Canteen Vending is a vending machine operating company that provides vending, office coffee service and dining services. Canteen’s in-
teractive and cashless vending machines accept credit cards, debit cards and mobile payment option. The machines also feature intuitive
touchscreens, LED lighting and are often equipped with energy-saving technologies. The company payments software offers secured card
processing and is PA-DSS compliant per PCI SSC standards.
Technology Industries
Security
23 16 Payments
10 37
Company: Castles Technology
Founded in: 1993
Headquarters: Taiwan
86
Total
Castles Technology manufactures and provides payment solutions to the financial, retail, parking, hospitality and transportation industries.
Its unattended payments terminals offer multifunctional capabilities for vending, ticketing, multimedia kiosks, public transportation, laun-
dromats and other industries. The company provides EMV- and PCI-compliant payment devices with integrated PIN pad, magnetic stripe,
BLE and contactless card reader that supports Apple Pay, Samsung Pay and Android Pay.
© 2019 PYMNTS.com All Rights Reserved July 201926
scorecard
Technology Industries
Security
17 4 Payments
10 10
Company: CDS Worldwide Pty Ltd
Founded in: 1990
Headquarters: Austrailia
41
Total
DS Worldwide manufactures, designs and develops parking solutions. The company’s offerings include solar-powered parking meters,
on-street kiosks and Parki, a mobile app for parking. CDS Worldwide also provides off-street car parking solutions integrated with license
plate recognition.
Technology Industries
Security
6 12 Payments
10 20
Company: Coinco
Founded in: 1958
Headquarters: U.S. and U.K.
48
Total
Coinco is a provider of bill and coin handling equipment as well as cashless and telemetry options for the automatic point of sale industry.
Coinco main products are coin charges, card readers and bill acceptors. Coinco card readers are PCI compliant and accept cash, credit, deb-
it, coupons, mobile wallets and campus cards. Coinco’s solutions are tailored for the vending, kiosks and amusement industries.
© 2019 PYMNTS.com All Rights Reserved July 201927
scorecard
Technology Industries
Security
17 16 Payments
10 20
Company: Crane Payments Innovations
Founded in: 2013
Headquarters: U.S.
63 Total
Crane Payments Innovations provides money-handling solutions, including a range of bill and coin validators and recyclers, coin hoppers
and dispensers, cashless payment terminals, and asset management software. Supported payment technologies include EMV, contactless
cards and magnetic stripe. CPI’s solutions are aimed at the financial services, gaming, retail, transportation and vending markets. The com-
pany offers highly secured solutions with PCI certification.
Technology Industries
Security
17 8 Payments
10 20
Company: Creditcall
Founded in: 1997
Headquarters: U.K.
55 Total
Creditcall is a payment acceptance solutions developer for attended, unattended, online or mobile retail. The company offers different types
of solutions designed for industries such as retail, hospitality, parking and transportation. Creditcall’s self-service solution offers EMV chip
card acceptance and enables merchants to get finance and management reports. Creditcall is a validated PCI DSS Level 1 Service Provider
and protects customers’ data with Point to Point Encryption.
© 2019 PYMNTS.com All Rights Reserved July 201928
scorecard
Technology Industries
Security
10 16 Payments
10 20
Company: CSA
Founded in: 1998
Headquarters: U.S.
56
Total
CSA is a technical service and professional solutions provider specializing in the self-service, critical power, laboratory and healthcare tech-
nology sectors. Its self-service products can be used in applications like bill payment, ticketing, ordering and payment.
Technology Industries
Security
17 12 Payments
0 30
Company: Cybernet
Founded in: 1998
Headquarters: Korea
59
Total
Cybernet is a provider of electronic payment solutions that designs, develops and manufactures electronic payment terminals, peripherals
and applications for m-commerce, eCommerce, smart cards and traditional payments. Its unattended terminals accept multiple payment
methods including cash, credit cards and debit cards and are able to support magnetic stripe and EMV cards, smart cards and NFC con-
tactless payments with full P2P functionality. Cybernet delivers its payment solutions to vending and ticketing machines, petrol stations,
and the parking industry.
© 2019 PYMNTS.com All Rights Reserved July 201929
scorecard
Technology Industries
Security
13 4 Payments
0 10
Company: Dallas Star Venidng
Founded in: 2004
Headquarters: U.S.
27
Total
Dallas Star Vending is full-service vending and office coffee service provider. Its offerings are equipped to accept various payment methods,
including both cash and cashless options.
Technology Industries
Security
17 4 Payments
0 20
Company: deORO
Founded in: N/A
Headquarters: U.S.
41
Total
deORO markets is a developer of micro market kiosk solutions. The company’s kiosks offer several features, including the ability to pay us-
ing EMV and NFC methods. Data is stored locally and backed up to the company servers on a regular basis, allowing the software to run
even without an internet connection.
© 2019 PYMNTS.com All Rights Reserved July 201930
scorecard
Technology Industries
Security
18 12 Payments
10 20
Company: Diebold-Cryptera
Founded in: 1983
Headquarters: Denmark
60
Total
Diebold-Cryptera is a payments solution provider and OEM supplier. Its solutions include CryptoTouch, which enables secure PIN entry on
a touchscreen, encrypting PIN pads, unattended payment OEM customized products and remote key loading. Diebold-Cryptera’s solutions
are supported by EMV and NFC technologies and are designed for use throughout the banking and ATM, drive-thru and QSR, parking, retail
self-checkout, ticketing, gas stations, gaming and vehicle charger industries. The firm features PCI security standards.
Technology Industries
Security
17 4 Payments
10 37
Company: Drink Command
Founded in: 2014
Headquarters: Ireland 68
Total
Drink Command is a developer of self-serve beer systems. Its range of products provides different capabilities and payment methods, in-
cluding contactless, chip and PIN cards and mobile wallets like Apple Pay and Android Pay.
© 2019 PYMNTS.com All Rights Reserved July 201931
scorecard
Technology Industries
Security
17 4 Payments
0 33
Company: EazyCoinTM
Founded in: N/A
Headquarters: U.S.
54
Total
EazyCoin is a cashless payment solutions provider for vending machines. The solution allows vending machine owners to manage sales and
inventory reports, and to improve customers’ experiences. EazyCoin also allows consumers to purchase and interact with vending machines
easily through their smartphones. Vending machines are equipped with an intelligent controller that communicates with the smartphone us-
ing Bluetooth technology. The smartphone in turn communicates with EazyCoin’s servers via Wi-Fi or cellular network using highly secure
encryption software to protect a customer’s information. The Eazy Storage Account can be funded with multiple sources of payments like
debit, credit, PayPal and even gift cards.
Technology Industries
Security
17 8 Payments
10 23
Company: ECRS
Founded in: 1989
Headquarters: U.S.
58
Total
ECRS is a retail solutions developer. The company’s products range includes front-of-store systems including point of sale and self-checkout,
as well as back office, warehouse, inventory and supply chain automation solutions.
© 2019 PYMNTS.com All Rights Reserved July 201932
scorecard
Technology Industries
Security
4 16 Payments
10 20
Company: Electronic Payment Exchange
Founded in: 1979
Headquarters: U.S.
50
Total
Electronic Payment Exchange provides tokenization and end-to-end encryption payment solutions for both the attended and unattended re-
tail markets. EPX’s solutions include a fully integrated payment technology that allows merchants to process payments at the point of sale or
online via EMV cards, credit and debit cards and electronic checks. In addition, EPX solutions allow merchants to outsource PCI compliance
to a third-party provider. The company serves the unattended kiosks, vending machines, gas station, quick-service restaurants, automotive
and other self-service markets.
Technology Industries
Security
17 8 Payments
0 17
Company: e-Nabler
Founded in: 2001
Headquarters: U.S.
42
Total
e-Nabler develops a range of point-of-sale (POS) devices under the brand name eMobilePOS. The company offers an iPad Kiok POS, a
self-service checkout tool, which allows customers to place orders, select add-ons and modifiers, apply coupons, and earn and redeem
rewards. The device accepts EMV chip–enabled debit and credit cards and allows for NFC-enabled payments such as Apple Pay and
Google Wallet.
© 2019 PYMNTS.com All Rights Reserved July 201933
scorecard
Technology Industries
Security
4 12 Payments
0 20
Company: Enzosystems
Founded in: 1991
Headquarters: Netherlands.
36
Total
Enzosystems is a kiosk solution provider. Its products can accept debit and credit cards and be used in environments like public transport,
hotels, shops, events and parking lots.
Technology Industries
Security
13 4 Payments
0 20
Company: En Punto
Founded in: 2016
Headquarters: Argentina
37
Total
En Punto’s touchscreen-enabled vending machines offer healthy food and drink items for employees, including beverages, salads and
snacks. They accept credit and debit card payments.
© 2019 PYMNTS.com All Rights Reserved July 201934
scorecard
Technology Industries
Security
17 4 Payments
0 10
Company: Excel Vending
Founded in: 1993
Headquarters: Scotland
31
Total
Excel Vending supplies coffee, snack and cold drink solutions to various organizations throughout the U.K. The company offers products
ranging from small coffee dispensers for boardrooms to sophisticated vending machines for large, busy spaces.
Technology Industries
Security
13 14 Payments
0 27
Company: Farmer’s Fridge
Founded in: N/A
Headquarters: U.S.
44
Total
Farmer’s Fridge provides healthy vending machines that offer ready-made salads and work in conjunction with a mobile app that enables
customers to order in advance and pay with several payment options.
© 2019 PYMNTS.com All Rights Reserved July 201935
scorecard
Technology Industries
Security
13 8 Payments
0 17
Company: Fastcorp
Founded in: 2005
Headquarters: U.S.
38
Total
Fastcorp manufactures robotic vending equipment, including refrigerated options. The company’s technology solutions feature interactive
touch screens and cashless payment systems that can accept Apple Pay and Google Pay.
Technology Industries
Security
6 8 Payments
10 30
Company: Florida Fresh Vending
Founded in: N/A
Headquarters: U.S.
54
Total
Florida Fresh Vending is a vending services and micro markets solutions provider. The company’s products can accept cashless payments
though credit and debit card readers, and allow for remote monitoring of sales.
© 2019 PYMNTS.com All Rights Reserved July 201936
scorecard
Technology Industries
Security
13 4 Payments
0 27
Company: Fresh Healthy Vending
Founded in: 2010
Headquarters: U.S.
44
Total
Fresh Healthy Vending is a vending machine and micro-market firm specializing in healthy alternatives to traditional vending machine snack
foods and beverages. The micro markets and vending machines are unstaffed retail health food stores, placed in environments such as
schools, workplaces, hospitals and medical facilities. The devices offer remote wireless sales monitoring and accept many payments op-
tions including: credit and debit cards, cash and coin, and mobile wallets.
Technology Industries
Security
13 4 Payments
0 27
Company: Reis & Irvy’s Froyo Robots
Founded in: 2016
Headquarters: U.S.
44
Total
Reis & Irvy’s offers customizable frozen yogurt vending machines that provide instant desserts via robotic technology. The machines sup-
port credit card and digital wallet payment options.
© 2019 PYMNTS.com All Rights Reserved July 201937
scorecard
Technology Industries
Security
10 4 Payments
0 20
Company: Fujitsu
Founded in: 1935
Headquarters: Japan
34
Total
Fujitsu is a provider of information technology and communications solutions. Among a range of solutions, the firm has developed a
self-checkout solution for the retail industry. Fujitsu self-service checkout solutions accept standard cash, cashless options as well as mag-
netic stripe and chip cards.
Technology Industries
Security
7 12 Payments
0 0
Company: Gantner Technologies
Founded in: 1982
Headquarters: Austria
19
Total
Gantner Technologies is a manufacturer of contactless NFC access control, electronic locking and cashless payment applications for the
leisure industry. The firm offers systems specially designed for fitness clubs, attraction and water parks, public pools and spas, ski resorts,
commercial applications, vending machines, as well as educational and health care institutions. Its cashless payment solution uses NFC
technology and enables customers to purchase goods and services with credentials and pay without cash or cards.
© 2019 PYMNTS.com All Rights Reserved July 201938
scorecard
Technology Industries
Security
11 16 Payments
0 10
Company: Gemini 2000
Founded in: 1997
Headquarters: U.K.
37
Total
Gemini 2000 develops a range of NFC-, EMV- and ITSO-compliant smart card readers; IP/Ethernet network readers; handheld smart card de-
vices; and OEM products. The company’s products power smart ticketing, secure cashless and contactless payments, access control, and
an attendance system.
Technology Industries
Security
0 4 Payments
0 0
Company: Hunan GreatWall Information
Founded in: 2007
Headquarters: Changsha, China
4
Total
Hunan GreatWall Information Financial Equipment researches, develops, produces, sells and services financial electronics for self-service
equipment. Its offerings include self-serve kiosks, passbook printers, card-dispensing kiosks, virtual teller machines and more.
© 2019 PYMNTS.com All Rights Reserved July 201939
scorecard
Technology Industries
Security
19 4 Payments
0 27
Company: Grow Healthy Vending
Founded in: 2011
Headquarters: U.S. 50
Total
Grow Healthy Vending combines healthy and traditional vending products with vending machine and micro markets technology. Customers
buying at their unattended services an either pay at in-market tablets or they can checkout using their smartphones. Vending machines are
equipped to accept cash, credit and debit cards, mobile wallets such as Apple Pay and Google Pay. The firm also offers loyalty/rewards pro-
grams and real-time inventory management tools.
Technology Industries
Security
30 4 Payments
10 37
Company: Heartland
Founded in: 2006
Headquarters: U.S. 81
Total
Heartland MicroPayments, a division of Global Payments, is a provider of cashless payment solutions in the small ticket unattended space.
The company designs, manufactures, develops, sells and supports unattended devices.
© 2019 PYMNTS.com All Rights Reserved July 201940
scorecard
Technology Industries
Security
17 16 Payments
10 23
Company: Hemisphere West Europe Ltd.
Founded in: 2004
Headquarters: U.K.
66
Total
Hemisphere West Europe Ltd (HWE) is a provider of attended and unattended payment products. HWE offers a complete solution of pay-
ments acceptance hardware and payment gateway for the kiosk, amusement, car parking and vending industries. The company enables
customer to process many payment technologies including NF, EMV, magnetic stripe, bank notes and coins. HWE devices fulfill the PCI se-
curity standards.
Technology Industries
Security
6 4 Payments
10 0
Company: HopOn
Founded in: 2013
Headquarters: Israel 20
Total
HopOn develops mobile ticketing solutions for public transportation. The company offers a patent-pending Beacon system which transmits
information over ultrasonic sound waves to passenger phones. The system also allows for multiple simultaneous validations.
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