Better Every Day Life - IKEA Serving Customers in China for 20 Years - Swedish ...
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Better
Every
Day Life
IKEA Serving Customers
in China for 20 Years
© Inter IKEA Systems B.V. 2018
2
Table of 09 21 Preface
Contents Growing Together with
Our Co-workers
Sustainability
Over 70 years ago, IKEA was founded in the rugged landscape of
Småland in southern Sweden. Life there wasn’t always easy. To
make ends meet, people had to be resourceful, work hard together
and make a lot out of a little. The spirit of Småland impacts on
every aspect of IKEA, encouraging us to continue to improve and go
forward. In everything we do, we focus on achieving our vision: to
create a better everyday life for the many people.
Preface
In 1998, China ceased the housing allocation practice and
Milestone implemented housing monetization. The people of China began to
truly own their real estate. The improvement of housing condition
brought about changes in home concepts and demands. People
IKEA in China wanted their homes to be more comfortable and beautiful, they
wanted to have a better home lifestyle.
2017 Financial Year It was during this year that IKEA from Sweden opened its first store
in Shanghai, which was the first store in mainland China, bringing
Key Indicators - People & Planet Positive Chinese consumers a wide range of well-designed, functional
- Culture and Values - More Sustainable Life at Home home furnishing products at affordable price. A variety of home
- Energy and Resource Independence
01
- Career Development inspirations and solutions were also provided to create a better
- Workplace and Benefits - A Better Life for the People and everyday life for the public.
- Our Stories: IKEA Co-worker Communities
Development Stories - Our Stories: Now 20 years later, IKEA is fortunate to witness and participate in
- Comment Sharing Wise use of wood resources to the changes in the home lifestyle of the Chinese consumers, while
Expert in Life at Home protect forests the Chinese consumers have also constantly inspired and influenced
One-time investment, permanent benefit
15 Growing Together A memorable cafe makeover
IKEA. With the rapid development of China’s economy and support
from all sectors, IKEA’s business in China had grown rapidly and
with Our Suppliers - Comment Sharing achieved fruitful results in terms of corporate employer branding and
sustainability.
35 Transformation and Innovation
2018 marks the 20th anniversary for IKEA in China. Through this
brochure, we look forward to recapturing our development in China
and witnessing our growth together with consumers, employees
and partners. We also look forward to IKEA’s exploration and
experimentation in the face of changing customer needs and
business environment.
We continue to work hard to create a better everyday life for the
many people. In these 20 years, we are filled with gratitude, we are
Zhu Changlai Country Manager grateful to every single person we have met. We are also grateful for
- Democratic Design IKEA Retail China
- For the Many People a better tomorrow to look forward to! We look forward to an even
- Provide Homes Inspirations, Create a - Customer-centric Multichannel Retailing more exciting coming 20 years for IKEA in China!
Better Everyday Life - Strategic Partners - Creating a Meeting and Experience Center
- Our Stories: Laohu and Diaodiao’s story - Look towards the Future
- Comment Sharing - Our Stories: Yuyue Home Textile
2017 2017
2014 1.14 1.18
2007
2014 12.19
2008 9.17
Opening of the
2014 Wukesong PUP, the Opening of the IKEA
Opening of the Beijing
4.16 Fengxian Distribution
Milestone
LIVAT Centre first Pick-up and
6.27
Center phase two,
IKEA (China) Opening of the IKEA
Wuhan Store
First LIVAT Centre in Order point in China’s
providing even better
Opening of the IKEA North China first-tier city
Investment Co., Ltd logistics service to
2008
First IKEA Store in
2015
Shenzhen Store Opening of the Wuxi
Central China more stores
was founded IKEA store located LIVAT Centre
In the mid-1960s, IKEA began purchasing products from China. And in 1998, the first IKEA store in IKEA Distribution Service
in Nanshan District’s
“Europe Town” 8.28 China’s first LIVAT center
mainland China was opened in Shanghai. Over the next 20 years, IKEA has grown rapidly in China
6.25
Asia Pacific and IT Opening of the IKEA
department moved from
with IKEA stores and LIVAT centres opening in more cities. More IKEA business units were also Singapore to Shanghai
Nanjing Store
The store once hosted
established to create a better everyday life for the many people. a Swedish-style
wedding
2008 2015
2017
Opening of the IKEA
12.1 4.30 Hangzhou Store, making
2014 IKEA accessible to
2006
Opening of IKEA Opening of the Wuhan
5.18
LIVAT Center consumer in Hangzhou
3.27
Distribution Centre
2016
Fengxian First LIVAT Centre in
The only Low Flow Central China
8.28
Opening of the IKEA
11.29
2009
Distribution Centre in
1990 Asia Pacific Chongqing Store
1981
Opening of the IKEA
Mid-
IKEA has opened
-1994 2.19 stores in all the
municipalities in China
IKEA start pilot
operation of its online
Nantong Store
IKEA is entering third
Opening of the IKEA
2009 sohp in Shanghai
1960s 2013
Opening of the IKEA
tier city
Direct Establishment of the Chengdu Gaoxin Store Dalian Store market. It’s a new start
purchasing from
Qingdao, Shanghai, and
Shenzhen Trading Offices
IKEA store opened in
Sichuan, the first store
The first IKEA store in
Northeast China
1.1 11.7
for us.
IKEA makes its
China begins that offered local spicy
Opening of the IKEA
China Customer Support Opening of IKEA 2016
first purchase IKEA founder Ingvar 1997
snack Centre
400-800-2345, please
Beijing Xihongmen
Store, becoming a 8.25
from China Kamprad visited China IKEA wholesale call the IKEA China hot spot in Southern
Opening of the IKEA
for the first time company Bolso
was established
Contact Center! Beijing
2015 Foshan Store
Known for being “trendy,
in Shanghai 8.27 beautiful, smart”
1980 Opening of the IKEA
Xi’an Store
Establishment A press conference was
2016
1998 2006 2013 2017
of Hong Kong held on the ancient city
Trading Office
8.28
wall of Xi’an
6.30 7.6
11.16
1.22
Opening of the IKEA Opening of the IKEA
Opening of IKEA Suzhou Store
Opening of the IKEA Industry Nantong Harbin Store
Industry Dalian Factory We have more than who among all IKEA stores
Factory, the
Opening of the IKEA
The manufacturer of IKEA
POÄNG armchair
manufacturer of IKEA 2015.11 20 IKEA stores now in China has the closest
distance to Almhult, the
2010
BESTÅ frame and
KALLAX shelving unit origin of IKEA
Shanghai Xuhui Store All of IKEA’s suppliers
1.1
in China completed
1999
2002
The first IKEA store was
2012
Full IWAY (IKEA
established in mainland
2011
business code of
1.13
Opening of the IKEA
China
6.6
China Test Lab and conduct)
IKEA
Components
Opening of the
IKEA Beijing
Training Center, the
second IKEA self-owned 6.23 Opening of the IKEA
Madian Store test lab and training
Opening of the IKEA
China was Wuxi Store
centre in the world
Shanghai Beicai Store The first store to be 2016
2006
established Beginning of multiple connected to the LIVAT
2005 stores in one city model Centre 4.8 2016
2003.4 10.12 2016 5.25
Opening of IKEA
4.12
Distribution Centre
3.24
IKEA Xuhui
store moved Opening of the IKEA
2013 2013
Tianjin, the first IKEA Opening of the IKEA
to its current
2005 Guangzhou Store
2012 7.17
Distribution Centre in Wenzhou Pick-up and
2011
Opening of the IKEA Northern China
2004
Known as the “IKEA
8.15
location Order Point
9.1 2017
Chengdu Chenghua
2.10
Furniture” store
2010
China’s first Pick-up
IKEA Beijing Store moved Opening of the IKEA Store and Order Point
Establishment of
to its current location at
8.21
Ningbo Store Opening of the IKEA IKEA now has two
5.20
Opening of the first the IKEA Product is now accessible
Siyuan Bridge; one of the Opening of the IKEA IKEA has opened Shanghai Baoshan Store stores in Chengdu
The IWAY team IKEA Distribution Development
Tianjin Store
to consumers in
stores in Jiangsu, The store has a
was established in Centre in China, IKEA IKEA stores with the Centre Asia
The 10th store
Wenzhou Opening of the IKEA
Opening of the IKEA Zhejiang and beautiful coffee shop at
Distribution Centre highest volumes globally Pacific Jinan Store
China, responsible Shenyang Store marks our store Shanghai! the self-serve area
Songjiang Shandong here we
for the audit of The largest IKEA store number reaches
double-digit! come!
suppliers in Northeast China
5 6 7 8
2017 Financial Year Key Indicators*
IKEA in China
Under the IKEA brand, IKEA Group and the Inter IKEA Group operate different business units in IKEA Group Inter IKEA Group
China and each perform their respective duties, all for the common vision of creating a better
everyday life for the many people.
More than More than
24 11,000 2,100
IKEA Group Store Sales: Store Visitor:
IKEA China Holding
Inter IKEA Group 14.3 97.6
IKEA Centres China IKEA Product Development IKEA Regional Supply Team billion RMB
million
IKEA Retail China Centre Asia Pacific Asia Pacific
IKEA Distribution Service Asia IKEA Free Range Center IKEA Transport and Logistics 293
Pacific East Asia Services Asia Pacific
IKEA Indirect Material and Services IKEA Supply China IKEA Industry Dalian Factory
IKEA Shared Service Center (SSC) IKEA Purchasing & Logistics IKEA Industry Nantong Factory Number of Shopping Number of
East Asia LIVAT Co-worker
IKEA China Test Lab and Co-worker Center
IKEA China Business Solutions
IKEA Components China Training Center Centre
IKEA China Customer Support
IKEA Distribution Network IKEA Shanghai Learning
Tenant Sales: Visitor:
Centre
IKEA Shanghai Xuhui Store, IKEA
Design Center
8 59
billion RMB million
Guangzhou Store, IKEA Beijing Siyuanqiao Store, IKEA Chengdu Gaoxin
Store, IKEA Shenzhen Store, IKEA Nanjing Store, IKEA Dalian Store,
3
IKEA Shenyang Store, IKEA Shanghai Beicai Store, IKEA Tianjin Store, 2
IKEA Wuxi Store, IKEA Ningbo Store, IKEA Shanghai Baoshan Store, IKEA
Beijing Xihongmen Store, IKEA Chongqing Store, IKEA Wuhan Store,
IKEA Social Media
IKEA Hangzhou Store, IKEA Xi’an Store, IKEA Chengdu Chenghua Store,
IKEA Wenzhou Pick-up and Order Point, IKEA Suzhou Store, IKEA Foshan FAMILY Platform
Store, IKEA Wukesong Pick-up and Order Point, IKEA Nantong Store, Members: Follower **:
IKEA Harbin Store, IKEA Jinan Store
Pick-up
LIVAT
19 9.4 Number Global
IKEA Wuxi LIVAT Centre, IKEA Beijing LIVAT Centre, IKEA Wuhan LIVAT Store and Order million of Product Purchasing
Centre Point
Centre million Value Share: *2 017 financial year runs from September 1,
Suppliers
27% 2016 to August 31, 2017
** S
ocial media platforms include IKEA Weibo
account, IKEA WeChat Subscription Account,
and IKEA FAMILY WeChat Service Account
9 10 11 12
Expert in Life at Home
Expert in Life
at Home
In 1943, Ingvar Kamprad from Sweden founded IKEA,
with the vision “to create a better everyday life for the
many people”. The business idea of IKEA is to offer a
wide range of well-designed, functional home furnishing
products at prices so low that as many people as possible
will be able to afford them. IKEA offers unique home
products, inspirations, and solutions to meet the home
furnishing needs and dreams for the many people.
1 2
Expert in Life at Home Expert in Life at Home
Democratic Design For the Many People
Philosophy
IKEA’s business idea can be seen throughout
We feel that good design combines form, the design, purchasing, packaging,
function, quality, sustainability at a low distribution, retail and other links. By
price. We call it “Democratic Design” improving product design, optimizing
because we believe good home furnishing production processes and materials, IKEA
product is for everyone. is committed to creating lower product
prices and helping more people to afford our
Everything that IKEA does begins with products.
understanding people’s life at home. Every
year, we visit homes all around the world
to find out people’s needs and dreams for
life at home. We then pair their needs with
the abilities of our suppliers to create new
solutions that will make everyday life a little IKEA product price comparison 20 years ago
better for the people. vs. today
For example, the development of the IKEA Product Prices from Current Product
MÅLA felt-tip pen. We have taken into 20 Years Ago Retail Price
consideration factors such as when using KLIPPAN KLIPPAN
the felt-tip pen, children might place the ￥2,999 ￥999
sofa sofa
pen in their mouth, they may strike the pen
hard against the board, and they might like ANEBODA ANEBODA
to draw anyplace anytime. Therefore we ￥1,495 ￥549
wardrobe wardrobe
have chosen non-toxic and more durable
materials, with easy-to-clean dyes. IKEA BILLY BILLY
￥898 ￥399
held full communication with its suppliers bookcase bookshelves
during the design phase and conducted
a large amount of customer research, HELMER ￥898 HELMER ￥199
culminating in the revision of several chest of drawers chest of drawers
versions before finally achieving this little
LACK LACK
felt-tip pen. ￥299 ￥39
side table side table
In 2011, IKEA set up the IKEA Product
HATTEN HATTEN
Development Center Asia Pacific to better ￥295 ￥99
side table side table
understand the home furnishing needs of
consumers in China and in other countries FROSTA FROSTA
of the Asia Pacific region. IKEA Product ￥125 ￥49
chair chair
Development Center works with local
suppliers to develop home furnishing
products that meet their needs.
Provide Home Furnishing
Inspirations, Create a Better
Everyday Life
IKEA shares life at home research findings,
knowledge, inspiration and solutions
through various channels including the IKEA
stores, websites, “IKEA Catalogue”, mobile
apps, social media platforms, and offline
activities, in order to raise public awareness
and interest in life at home and to help the
public create a better everyday life.
3 4
Expert in Life at Home Expert in Life at Home
Diaodiao and Laohu’s Home In addition to looking for secondhand goods
and doing handcraft, they also look after 2
Laohu and Diaodiao is a young couple born cats, 1 dog, and 2 tortoises. They have a
in the 1980s, they come from Shijiazhuang very fulfilling life at home. “The best thing
and Dalian respectively. Due to their after work is to go home, after all, home is
fondness of IKEA, the two of them joined so wonderful so we never really want to go
IKEA as designers four years ago. They out,” said Diaodiao.
rented an 80 m2 apartment in Shanghai and
through creativity and ingenuity, they have The couple enjoys doing continuous
transformed the nondescript apartment into improvement for their home. They have
an art and culture inspired “secondhand painted one wall of the living room a new
treasure shop”. color and changed the original sofa to a
two-person love seat with cushions. They
Their home is filled with secondhand items have also placed various ornaments and
they have found in local and overseas hanging decorations to serve as room decor.
secondhand shops, as well as gifts from These small changes have filled their home
friends. Each object has its own story and with personality and distinct atmosphere.
they bear the marks of time and emotions.
The couple has carefully created a unique “We don’t have a reason for liking IKEA, we
storage and display space for these objects. just do, but there is no doubt that IKEA has
“If we buy an item, we will find a place for it made us love our home even more. It has
as we see fit,” said them. given us endless inspiration for our passion
for life, our perfectionist nature, and our
When the couple has free time, they also energy to mix and match. If there were no
enjoy doing handcrafts, so their home space IKEA, our home will probably not be like this
layout has also been planned according to now,” said Laohu and Diaodiao.
their hobbies, each has their own space
to do their own things and fully enjoy the
pleasures of handcraft.
* This article is adapted from the WeChat article
“Two People, Two Cats, One Dog | 80m2 Rental
Apartment ’Secondhand Treasure Shop’” on IKEA
FAMILY WeChat Service Account.
5 6
Expert in Life at Home
“The first IKEA product I bought was the “The BILLY bookcase was the first piece “From 2007 to now, IKEA has undergone
Han Ying Yu Qing RÅSKOG utility cart. Back then I was of IKEA furniture we bought when we changes, when I flip through the ‘IKEA
IKEA FAMILY IKEA FAMILY pregnant and had just moved to a new city, bought our first house - oh, I should say Catalogue’ from the last decade, I really felt
10-Year FAMILY 10-Year FAMILY this was the first piece of furniture I bought it was actually the first to fourth piece of a sense of pride as if my child has finally
Member Member for my rental apartment. My husband was in furniture, because I bought an entire wall grown up. I don’t know if IKEA has followed
another city, so I slowly assembled the cart of bookcases in one go. Before our bed the aesthetics of the era, or if it had instead
on my own. Piece by piece I assembled our was even properly set up, our collection of created the sense of home aesthetics for
future life, I was full of anticipation for our more than 600 beloved books already had a the eras. Or perhaps we ourselves and IKEA
little nest. This utility cart was placed in the home. Imperceptibly, the BILLY bookcases have created each other together. What I
“The day I met you, it was drizzling in “IKEA, the first time I met you, I was 18
kitchen, at first, it held the grains and fruits has accompanied us for 5 years. Now I visit saw in the IKEA Catalogues was not only
Beijing, I was waiting at Madian for the bus years old. Throughout the years, I have
I ate during my pregnancy, now it is full of IKEA at least once a month, in less than IKEA’s history of evolution, it was probably
to go home. I passed by you and discovered been influenced by you imperceptibly. Home
the food material for my baby. When she three years, my small home has been filled also an evolution of our understanding of
you, this was the first time that you gave life did not simply mean the wallpaper on
is older, we will move into our own home. I with traces of IKEA, from the bathroom, home life.”
a junior high school student a shopping the wall and the sofa in the living room, you
will use the utility cart as a movable rack for kitchen, bedroom, study, to the living room.
environment that was as warm as home. provided us with so many impressions of
stationery. I like the IKEA philosophy. Thank Small items include ornaments, light bulbs, Song Bing
I fell in love with you when I became a a comfortable home. It could be that lamp
you IKEA for bringing more possibilities for power adapters, flower pots, plants, hooks, Founder of Pineapple Zebra Home Living
wife, I filled an IKEA’s glass bottle with on the desk, or the delicate fruit platter
my home!” and table napkin; large items include racks, Guide
multicolored sand, where you served as a on the coffee table, you gave even more
shoe cabinet, and chest of drawers, IKEA
witness to my love. I followed you when I meaning to warmth for home. With you
Qin Zhi has integrated itself in our life.”
was lucky enough to go on a trip to explore accompanying me these past ten years
Sweden, I learned about the origin, history or so, my home has been filled with more
Sesame Apple
and culture of IKEA. Once again, I saw with and more small items both exquisite and
my own eyes your unwavering dedication functional. There is no more need for me to
and caring designs. From a shy student visit furniture markets, my wallet also no
“It has already been 13 years since I joined
to an experienced mother, the price of longer needs to starve to make ends meet.
IKEA Retail. My little home is just over 100
the 1 RMB IKEA ice cream has remained With all the different storage solutions, I
square meters, from the couple’s love nest
unchanged, what has changed is that I’ve have become an expert in life at home! It’s
in the beginning, now three generations
learned to use home products to make my wonderful to have you in my life, thank you
share the same roof, it has continued to
lifestyle even more exciting. I will follow IKEA!”
change along with the changes in my life.
you all the way, just like this... forever and
The greatest need at my home is storage
ever!”
space, the large amount of items owned by
our current family of six need to be stored
according to their categories. Storage is
actually an art, apart from independent
storage room, I have also spent quite a bit
of time working out the spaces according to
Hu Yang Sun Yan Cui Yueqiang
functions based on the different activities
IKEA FAMILY IKEA FAMILY IKEA FAMILY
and needs of the elderly and the children.
10-Year FAMILY 10-Year FAMILY 10-Year FAMILY
I have removed the originally less utilized
Member Member Member
space and turned it into a multipurpose
space which the family can enjoy together.
There isn’t a ‘best’ home, only the more
suitable one! Throughout these years, I
understand the IKEA vision of ‘to create a
“In these twenty years, from being “Twenty years ago, I wrote down some “Twenty years ago, you came to China to
better everyday life for the many people’
inexperienced to becoming mature, from words: ‘Plan the travel itinerary, get a serve consumers here. Sixteen years ago on
more and more and how it is intimately tied
being carefree and worry-free to learning new cushion, get a new painting, do some a bright day after the rain, you and I met.
to the people’s lifestyle, it truly touches
how to bury pain deep within my heart. baking, make a cup of hot tea on rainy The natural, warm, elegant, and passionate
our hearts and make dreams come true.
At the celebration banquet, you kept me nights. Happiness is based on your own you made me see a hundred different types
The people includes me and you, a better
company quietly, reminding me not to forget perception, there are actually many sources of the perfect life, my life became more
everyday life starts from you.”
to spend time with my family and care for to happiness.’ Today, I have accomplished beautiful because of you. I want to smile
myself while I strive for accomplishments. everything on the list, in each, the shadow with you, I want to play with you, I want to
Anita Huang
On a sorrowful rainy night, you kept me of IKEA can be seen. From buying home hold you tight in my arms, I want to grow
Communication and
company quietly and comforted me, the furnishing products to spending time at old with you peacefully as time passes,
Interior Design Manager
warm candle light understood the pain the IKEA restaurant when I have some having met you, I met a better me. ‘Daddy,
IKEA Beicai Store
in my heart. Perhaps it was only a cup, a free time, with the passage of time, it Daddy, I want to go to IKEA!’”
lamp, a pillow, or a blanket, but they used has become a habit. Now if there are no
their own particular warmth to tell me: plans for the weekend, I will ask my son:
‘Don’t be afraid, I am still here, keeping you ‘Where should we go?’ My son always
company...’ Thank you IKEA! In the past replies: ‘Let’s go to IKEA Store!’ The change
twenty years, you have brought warmth to has happened a long time ago and it will
the countless hearts in this city.” continue to move forward.”
7 8
Growing Together with Our Co-workers
Growing
Together with
Our Co-workers
At IKEA, we believe in every single co-worker. Everyday, each of our
co-workers brings their unique ideas and talent to work – they are
what makes IKEA great. We advocate a diverse and inclusive work
environment. Everyone’s voice and ideas deserve to be heard, and their
potential can be explored at work. We believe that as our co-workers
grow, IKEA grows too.
9 10
Growing Together with Our Co-workers Growing Together with Our Co-workers
Career Development
At IKEA, we provide our co-workers with
the space to fully develop their talents.
Culture and Values In this diverse atmosphere, we are happy
to discover and embrace the strengths of
IKEA co-workers are a diverse group of every single person. We have a distinctive
down-to-earth, straightforward people with perspective on talent and a unique career
a passion for life at home. Everyone comes plan. We believe that the co-workers take
from different places and has different lead in their own development, they can
backgrounds, but all share the common design their own career paths according to
vision of creating a better everyday life for their own development planning and future
the many people. goals. In this environment, employees can
grow to be the best version of themselves.
The culture and values of IKEA is found in We believe that as our co-workers grow,
every aspect of our business, it also forms a IKEA grows too.
part of IKEA’s foundation of inclusive, open
and honest culture. It’s all based on a spirit Workplace & Benefits
of togetherness and enthusiasm. We work
hard and enjoy doing it. At IKEA, we together aim to create a
diverse and inclusive work environment,
we respect each other and our differences.
Here, co-workers can always be themselves.
At the same time, IKEA also provides
co-workers with performance-related
bonuses, pension benefits, and learning and
development opportunities.
Over the years, IKEA has been awarded the
titles of Best Employer and Model Business
by external agencies.
11 12Growing Together with Our Co-workers Growing Together with Our Co-workers
A Fast Track for Leadership Climbing Upwards in Pursuit 10 Years, from IKEA Fan to Sweden - China - Sweden- The Lucky Du Lala Exempt
of Dreams IKEA co-worker, from the Singapore - Italy, from Office Politics
I’ve learned to know and embrace myself
through my training and practice in IKEA. Back to the Frontline A Smooth and Inspiring
I began to work in IKEA right after From an intern to the HR manager, I’m the
Introspection and self-knowledge make me graduating from high school. From the Journey living proof of Du Lala. Yet in my story, all I
a better leader. At 30, I became the first In 2008, as a fan of IKEA, I joined the IKEA
forklift driver to warehouse manager, then Fengxian distribution center as a planner. have are support after I’ve made mistakes,
female store manager in China. Now I am to overseas purchasing, I’ve come a long Thirteen years ago, I moved from Sweden and sharing from co-workers at times of
the Country Manager of IKEA Retail China. In 2012, due to my personal interest and to China and joined IKEA Purchasing.
way. BESTÅ cabinet is my favorite IKEA business needs, I joined the operations bewilderment. Such growth is both pleasant
I’m facing new challenges and opportunities product and only it can store all of my good After that, I followed the development and motivating, which I will definitely pass
every day. Every improvement of leadership department and became a team leader of of the supply chain and joined the IKEA
memories here. front line operation function. In these 6 forward.
gives me a great sense of achievement. Distribution Service Asia Pacific. Five
years, my team and I have grown together, years ago, I was transferred to IKEA of
Ma Fengqiang Process Development, there were conflicts, challenges, and Huo Jing
Zhu Changlai Country Manager, IKEA Components Sweden, getting to know the whole process HR Manager
IKEA Retail China tears, but there was more joy, touching of product design and development,
memoments and sense of accomplishment. IKEA Baoshan Store
manufacturing and distribution in Småland.
During these 10 years, I witnessed the After that, I embarked on new adventure
I Want to be a Store Manager development of IKEA retail and logistics, with IKEA stores in Singapore and Italy to
Passion Follows me in every IKEA also witnessed my development and
in the Future experience the passion of IKEA Retail. New
Position for 35 Years improvement at work and in life. I am proud roles always bring about new experiences.
As someone born in the 1990s, when I of IKEA, I am even more proud that I am a In retrospect, it has always been an
Over the past 35 years in IKEA, I’ve been joined IKEA three years ago, I had no part of IKEA. inspiring journey.
a designer, a sales person and a manager. background in home furnishing retail
Everyday, I’m learning, growing, being industry. Now three years later, I have Liu Di Li Jing Store Manager,
challenged and practicing. Now sitting on become a professional kitchen and dining Team Leader, Operation IKEA Italy Catania Store
the cusp of middle age, I’m still passionate room furniture shopkeeper who leads IKEA Fengxian Distribution Center
about what I do. a team to help clients meet their home
furnishing needs and dreams. IKEA has
Hu Yucai Store Manager, IKEA Xuhui Store helped me to feel more passionate about From a Rookie to Master of
life and believe even more that in the future Space Transformation in 20
I will have unlimited possibilities. It not only
gives me an income, but also has created Years “In 2007, I participated my first Store Front “In 2012, I participated in the IKEA
better future opportunities for me, for Week at IKEA Siyuanqiao Store in Beijing, Backpack Training Program. It was the first
others, and for the world. My goal is to join Innovation is deeply ingrained in IKEA’s
DNA. I’ve never enjoyed “changing” so working together with store co-workers. time in my life that I had left Shanghai
the store management group within a year
much even after 20 years in IKEA. It gives Working in the field of Purchasing in IKEA, I and lived abroad, over the next 2 years
and become a store manager within five
years. I will work hard to achieve this goal! me a great sense of satisfaction to be able felt deeply the enthusiasm of customers and I experienced working in various IKEA
to accurately perceive the size, the space their love of IKEA products. This experience business units around the world.
Tan Xiaofei Shopkeeper, and organize the working area. I will spare has made a deep impression on me. It I never felt lonely overseas because all the
IKEA Baoshan Store no effort to transform the space with IKEA
has enabled me to dedicate myself to the IKEA co-workers around the globe offer the
solutions whenever there is a need.
improvement and upgrade of IKEA products same kind of warmth and care.”
Hu Huijing IKEA Business Manager, for the next ten years, in order to create a
A Walking Catalogue in 7 IKEA Beicai Store better everyday life for the many people!” Yang Fan
Years IKEA Retail China Service Office
Sandra Xiu
I’m the walking and talking IKEA catalogue.
After 7 years in the organic chemical testing IKEA Purchasing & Logistics East Asia
department, I’ve learned everything from “In December 2016, I supported the
structure to performance of every product. first recruitment fair after joining IKEA.
I’ve never felt bored after 7 years in the “In October 2013, I joined the IKEA I worked hard with my co-workers in
same position. There is always something Customer Support Center, from then on I the Communication and Interior Design
interesting waiting to be explored.
have viewed this business that focuses on function to set up the venue, assemble our
Wu Bing Test Leader of Organic Chemical home as my own ‘home’. In this ‘family’, we own furniture in person, and adjust the
Lab, IKEA China Test Lab and Training see each other as ‘family members’, we help seat position. It was because we cherish
Centre and support each other.” every future partner, we cherish our first
appearance in front of them! Welcome to
Xining Zhao IKEA! We are always on the way!”
IKEA Customer Support Center
Mika Wang
IKEA Nantong Store
13 14Growing Together with Our Suppliers
Growing
Together with
Our Suppliers
Suppliers are IKEA’s important strategic partners. IKEA would like
to share its values and
business models with its suppliers and grow
together with its suppliers. Through the cooperation, IKEA will acquire
more optimized solutions and inspiration, to save customers time and
money. And suppliers will also be better informed about life at home
and customer needs, access new technologies, and develop their own
business.
15 16Growing Together with Our Suppliers Growing Together with Our Suppliers
Strategic Partners and IKEA. For the 2017 financial year, the products or production. Furthermore, Look towards the Future
China accounts for 27% of total IKEA global IKEA has established a communication and
Since entering China in 1990 to today, over purchasing share. exchange platform for suppliers to promote Since entering China, IKEA has always
28 years have passed for IKEA Purchasing communication between suppliers, as well cooperated with the Chinese government
and Logistics and it has achieved impressive In the process of cooperation with suppliers, as between suppliers and universities, and actively supported the national
results. IKEA is currently a strategic partner IKEA helps suppliers to learn about life colleges, research institutes and trade development strategies, contributing to
with more than 290 suppliers in China and at home and customer needs, engage associations. China’s economic and social development.
its entire industry chain provides nearly one them in the reference of new technologies
million jobs in China, with an average of 11 and industries, and help to provide In 2015, the Chinese government
years of cooperation between each supplier suppliers with innovative solutions for announced the “Made in China 2025”
plan. IKEA has responded positively
and formulated a series of action plans
according to its own circumstances for
green manufacturing, renewable resources,
and technology and industrial upgrading.
IKEA will encourage its suppliers to
move from traditional manufacturing
to high-quality manufacturing, and
ultimately to smart manufacturing, for
the implementation of innovation and
transformation. Through its own capabilities
and planning, IKEA will make its own
contribution to the transformation of “Made
in China - Quality in China - Intelligent
Manufacturing in China”.
17 18Growing Together with Our Suppliers Growing Together with Our Suppliers
communication with Yuyue’s management
level, confirmed projects and topics, shared
relevant case studies and tools to middle
and senior management level, including
IKEA’s sophisticated internal management
model, as well as the introduction and use
of new tools. Through the training and
cooperation between the two parties, it took
only about a year or so for the standard of
Yuyue to be greatly enhanced.
Yuyue has now become a model of IKEA
global suppliers, IKEA also organizes for
similar suppliers around the world to visit
and learn from Yuyue, and participate in
exchange with regards to each other’s
development direction. Quite a number of
suppliers have commented jokingly: “The
relationship between them is no longer
’rival’, but actually ’teammate’.”
Yuyue Home Textile: from a
Common Manufacturer
to IKEA Global Supplier
Yuyue Home Textile Co., Ltd. (hereafter
referred to as “Yuyue”) located in
Binzhou, Shandong Province, is a classical
example of suppliers that has thrived
through cooperation with IKEA. This is
only a business with a dozen of years of
history, but it has grown from an ordinary
production-oriented company and developed
into a modernized textile enterprise that
owns the complete industry chain including
the R&D and design of popular textiles,
the purchase and processing of cotton,
spinning, weaving, dyeing and finishing,
sewing of products, brand sales, as well
as self-operated import and export trade.
Every year, it provides green home textile
products to billions of consumers in Europe,
the Americas, Africa and Asia.
At the beginning of the partnership between
the two parties, in light of Yuyue’s weakness
in business operation and development,
IKEA utilized its own resources to organize
leadership workshops and conducted
various projects to enhance the capabilities
of Yuyue’s corporate personnel. In the early
years, IKEA has engaged itself with full
19 20Sustainability
Sustainability
At IKEA, we hope to have a positive impact on mankind and the planet.
Sustainability means starting out with long-term interests, protecting the
environment, cherishing resources, and ensuring positive development.
With IKEA’s sustainability strategy “People & Planet Positive”, we have
integrated sustainability into all aspects of our business and strive to
work with all parties to create a more sustainable future.
21 22Sustainability Sustainability
More Sustainable
Life at Home
IKEA provides affordable, well-designed
and functional sustainable products and
People & Planet Positive solutions to inspire Chinese consumers to
save energy and water, reduce waste and
adopt healthy lifestyles, enabling them to
live a more sustainable life at home and
IKEA Sustainability Strategy “People & Planet Positive” Change Drivers: reduce their impact on the environment.
1. Inspire and enable customers to live a more sustainable life. More Sustainable Life at
2. Strive for resource and energy independence. Home Products
3. Take a lead in creating a better life for the people and communities impacted by our business.
IKEA offers over 400 sustainable products
and solutions in China that cover every
Sustainable Development Goals aspect of the consumer’s lifestyle, to help
them to live a more sustainable life at
home. For example, hanging flower pots
The UN Sustainable Development Goals (SDG) released in December 2015 has laid out the business strategic direction for IKEA, and flower stands for the balcony, textiles
to help us build a sustainable future. for the bedroom, height-adjustable desks
for the office, faucets for the kitchen,
lighting, waste sorting bins, containers for
IKEA supports these goals, at the same time, through our own efforts, we promote the realization of these goals which will have food storage, bicycles and recycled shopping
a positive impact on mankind and the earth. bags for travel.
RYET LED bulb consumes 85% less energy
than incandescent bulbs and has a life span
United Nations Sustainable Development Goals of up to 20 years.
Compared with glass or ceramic stove tops,
No poverty Zero hunger Outstanding High quality Gender equality Clean water TILLREDA portable induction hob has a 60%
health and education and sanitation faster heating speed, saving up to 40%
welfare facilities energy.
IKEA kitchen and bathroom faucets save
more than 30% of water compared with
normal faucets.
Inspiring a More Sustainable
Life at Home
Economically Good quality Industry, Reduce Sustainable Responsible
viable clean work and innovation and inequality cities and consumption Starting from 2014, IKEA has been involved
energy economic growth infrastructure communities and production in the Sustainable Consumption Week
co-organized by several environmental
organizations for three consecutive years,
inspiring and guiding consumers to enjoy
a more sustainable and healthier life. In
addition, IKEA has also set up sustainable
living show rooms at stores to inspire
consumers to live more sustainably. IKEA
Climate Underwater Terrestrial Peace, justice Partnerships also actively cooperates with external
initiatives animals animals and strong that promote the agencies to promote and popularize the
achievement of
institutions goals
concept of sustainability to more people.
23 24Sustainability Sustainability
Energy and Resource Independence Responsible sourcing Other raw materials
Raw materials, such as leather, down and
Green buildings
IKEA wishes to operate the IKEA buildings
Wood feathers and palm oil used in IKEA products as efficiently as possible in order to reduce
We are against illegal logging and promote come from more sustainable sources. Foods carbon emission. At present, IKEA Jinan
IKEA always strives to make more from Product design Being made from sugarcanes, the bioplastic
responsible timber trade. In 2002, IKEA on sale at IKEA, such as coffee and seafood Store is the first store to be rated Excellent
less. We’re also busy turning waste into The TOMAT spray bottle contains 10% raw in ISTAD plastic bag is both renewable and
started working with World Wildlife Fund products, are also certified. by BREEAM*. In the future, all new IKEA
resources, sourcing food and materials in materials made from packaging waste recyclable.
(WWF) to support sustainable forest stores and LIVAT Centres to be opened in
a responsible way and protecting natural gathered from IKEA stores.
management to ensure the wood and paper More sustainable operations China will be certified green buildings.
resources. And because we want to become Customer support
energy independent, we’re making the The ODGER chair is made of wood plastic Recycling and reuse are both the end of we source came from more sustainable
sources. IKEA is always looking for ways to reduce Product transport
switch to renewable energy. composite, and contains 30% renewable a cycle and the beginning of a new cycle.
energy consumption in its own business IKEA tries to make product transport more
wood and at least 55% recycled plastic. IKEA offers a mattress take-back service in
Cotton activities in order to ensure a more efficient in order to reduce costs, travel
Circular IKEA China, and has introduced a sofa take-back
Starting on September 1, 2015, all of the sustainable operation. time and the impact on the environment as
The KUNGSBACKA kitchen door is the first service in FY18. We will continue to explore
cotton used in IKEA products comes from much as possible. In 2016, IKEA Transport
IKEA wants to have a positive impact kitchen door in the IKEA range made from take-back services for other products.
more sustainable sources. This means that Renewable energy China was named a “China Green Shipper”
on people and the planet. Therefore, we both recycled wood and recycled plastic.
the cotton is either recycled, or grown with Urgent action is needed to tackle climate by China Road Transportation Association
have introduced the concept of “Circular The front is made of recycled wood and
less water, chemical fertilizer and pesticide, change. This is why the IKEA Group is in recognition of its contribution to and
IKEA”, where resources can be used more covered with plastic foil derived from
while increasing profit margins for farmers. committed to producing as much renewable progress in green transportation.
efficiently through recycling. We intend to recycled PET bottles. As a result, we can
produce more sustainably and be better at Along with WWF and others, we helped set energy as it consumes in its operations
implement Circular IKEA in areas including up the Better Cotton Initiative (BCI), which
using the earth’s resources wisely. by 2020. In FY16, IKEA Industry Nantong
product design, production and transport, aims to make global cotton production Factory generated 3.5 million kWh of
and customer support. better for the people who produce it, electricity on photovoltaic solar panels,
better for the environment it grows in and thereby reducing carbon emission by 3,600
better for the sector’s future by developing tons. 11 IKEA stores generate a total of 3
Better Cotton as a sustainable mainstream million kWh a year on photovoltaic solar *B
REEAM is short for Building Research
commodity. Establishment Environmental Assessment Method.
panels, thereby reducing carbon emission It is the most widely used green building
by 3,000 tons. assessment method in the world.
25 26Sustainability Sustainability
A Better Life for the People and Communities Supporting IKEA Foundation
Children should have the right to grow up
We want to create a better life for the Every year, the IWAY team performs a full support more suppliers to join the project in secure households with stable income
people and communities impacted by our assessment of every supplier. Meanwhile, each year so as to bring more children and enjoy health and quality education.
business, which include our co-workers, we work with our suppliers in developing together with their parents. IKEA Foundation creates substantial and
suppliers, and children and families living projects to keep improving the quality lasting change by funding holistic, long-
in some of the world’s most vulnerable and capability of IWAY management. term programmes in some of the world’s
A positive impact on the poorest communities that address children’s
communities. IKEA also supports suppliers who conduct
training and assessments of their main community fundamental needs.
Better lives for workers downstream suppliers in order to ensure
the sub-suppliers comply with IWAY MUST. IKEA stores and business units work hard As part of the IKEA Good Cause campaign,
in our supply chain Furthermore, in addition to home furnishing to provide support for the community. We IKEA Foundation through its partners
supplier assessments, we perform work with organizations, customers and supports children’s educational projects in
In 2000, the IKEA business code of conduct, assessments on components suppliers, co-workers in creating a positive impact on some of the world’s poorest communities
IWAY was launched. IWAY is a pre-condition transport suppliers and other IKEA suppliers the community. and refugee support projects. For years,
for suppliers who wish to do business with in order to ensure that all suppliers provide IKEA stores in China have been playing an
IKEA. It sets the minimum requirements working conditions in compliance with the In 2016, IKEA launched the I Care project, active role in supporting the IKEA Good
for suppliers while working with IKEA, environmental and social requirements. where we worked with different parties to Cause campaign.
and covers environment and social and open I Centers at community in places with
working conditions. IWAY ensures that In 2016, IKEA launched the I Care project, a large number of migrant children. These 2003-2015
suppliers comply with laws and regulations where we worked with IKEA suppliers to centers provides a safe place for children to “Soft Toys for Education”
in working conditions, social responsibilities, provide family dormitories for migrant learn and play after school and help them IKEA Foundation donated €88 million to
environmental conservation and employee workers and help their children enter local grow up happily and integrated into the Save the Children and UNICEF during the
benefits. A complete social responsibility schools. An after school activity center society. IKEA so far has opened I Centers in Soft Toys for Education campaign. The
management system and a corresponding was created under the project. The project local communities in Shanghai, Tianjin and donations were used to support education
set of guidelines will contribute to business makes it easier for migrant workers to bring Chengdu. We will continue to build more I for children projects. In particular, €7.7
stability and growth for suppliers. their children to live with them, thereby Centers in communities across more cities million were spent on supporting education
keeping families together. The IKEA project in the future so more children can benefit for children projects in China.
In 2004, IKEA created a full-time IWAY so far has helped more than a hundred from the project.
team to handle supplier assessments. migrant families come together. IKEA will 2014-2015
“Brighter Lives For Refugees”
The Brighter Lives for Refugees campaign
generated €30.8 million in donations from
IKEA Foundation to UNHCR, the UN refugee
agency, to provide light, renewable energy
and education for refugee families living in
camps in Asia, Africa and the Middle East.
2016-2017
“Let’s play for change”
IKEA Foundation has committed to donate
€45 million to its partners to support
children’s play and development projects.
27 28Sustainability
One-time investment, chance at receiving a good education and IKEA provided renovation and other
is the most effective way of eliminating the technical support as well as home furnishing
permanent benefit safety issue involved in leaving children for the dormitories and the child center.
unsupervised by parents. The practice is “This is a one time investment with lasting
There are many migrant workers in the
essentially an extension of IWAY. benefits,” said an MYS representative.
factories run by IKEA suppliers. To find
work, they had to leave their children to the
With IKEA’s strong support, MYS, an At present, IKEA tries to have more
care of other family members and endure
IKEA supplier in Dongguan, Guangdong, suppliers participate in the I Care project so
extended separation from their loved ones.
started providing family dormitories with as to bring more families together.
IKEA takes the view that working with
independent units for migrant workers
suppliers to bring families together will,
working in its factory and after-school
from a business point of view, lead to lower
center where the workers’ children could
employee turnover and better performance
learn and play. With this, workers no
for the suppliers. Meanwhile, from a social
longer need to worry about their children’s
point of view, it gives children a better
whereabouts after school.
Wise use of wood resources missions of the IKEA and WWF partnership certification in the country, 85% of which
to support sustainable wood production had benefited from the partnership between
to protect forests and trade. In 2008, WWF and IKEA teamed IKEA and WWF. At present, projects
up and released the handbook, Keep It supported by the partnership are going
China plays a key role in the global forest
Legal, to provide an important guide to strong in northern and southern China.
products market not only as a major
preventing products of illegal logging from In 2016 and 2017, the partnership has
manufacturer, but also as a large consumer.
entering the supply chain of forest products. supported 9 companies in 8 provinces. Such
The World Wildlife Fund (WWF) and IKEA
The partners also supported and hosted a collaboration helped IKEA achieve the goal
share the same goal in China, which is to
number of successful seminars and other of having its wood products in China use
promote responsible forest management
events, contributing to responsible wood materials 100% from sustainable sources.
and create a healthy ecosystem.
trade among Chinese business including
IKEA suppliers. In December 2017, IKEA was given a WWF
IKEA and WWF have formed a partnership
Forest Partner Award at the WWF Annual
in China to combat illegal logging and
The project supported and initiated a Conference, Green Dialogue, where WWF
support sustainable forest management
series of campaigns and promotional offered recognition and appreciation to IKEA
certification in order to facilitate responsible
activities aimed to raise awareness of forest for being a long term strategic partner and
wood trade, identify and protect forests that
management and illegal logging. In 2015, actively contributing to WWF sustainable
are particularly important, and promote
as part of the Sustainable Consumption forest management as a long term strategic
responsible forest management. In 2002,
Week, WWF teamed up with 17 IKEA partner.
IKEA and WWF started identifying high
stores to raise awareness of sustainable
conservation value forests in the Northeast
forests and encourage consumers to buy IKEA and WWF will continue to promote
China and Inner Mongolia. The partnership
certified sustainable wood products. The responsible forest management and protect
also supports development of sustainable
campaign reached hundreds of thousands of precious forest resources and what they
forest management certification in the
households. stand for.
region.
In 2013, more than 3 million hectares of Together we can create a better tomorrow.
Illegal logging and wood trade represent an
forests had sustainable forest management
important global issue. It is one of the key
29 30Sustainability Sustainability
A memorable cafe makeover It then decided to offer free help to the playfulness to the shop, and brought more
school in redesigning the cafe. In early goodwill and ease into the children’s lives.
Yanglingzi School is the largest special March, co-workers from the IKEA store were The experience gave the volunteers from
education school in Zhejiang Province. The recruited to join the working team, and the the IKEA Hangzhou Store a strong sense of
Wisdom Tree Cafe is a offline coffee and design was decided in mid-April. Soon after fulfillment.
cake shop sponsored by the local education that, 48 volunteers from different functions
department, the Civil Affair Bureau, and at IKEA Hangzhou store completed the One of the colleagues from IKEA Hangzhou
associations of people with disabilities. The physical makeover in just 2 days. Store who participated in the makeover
cafe recruits Yanglingzi alumni as staff to was Yvonne Lou said, “We usually focus on
encourage them to be self sufficient by The cafe got a more friendly atmosphere playing our own roles when we work in the
working in the shop and find happiness. after the makeover. The colors were store. This makeover, however, brought
The shop is like a home and safe haven for brighter, and the place on the whole looked us all together to contribute our ideas
them. The special little shop is often visited more like a cafe. Having tables and chairs and skills and help turn the cafe into a
by big-hearted Hangzhou residents. that could be paired freely increased the home for the children. We were very much
seating capacity to 20 and provided a place moved by the smiles on their faces. This
Following the idea of creating a better for customers to put their bags. There was makeover meant a lot to the users and to
life for the people and communities, the also an additional shelf where students’ the builders.”
IKEA Hangzhou Store sustainability team work and products could be displayed.
conducted a comprehensive inspection and Meanwhile, the message wall in the shop The partnership between IKEA Hangzhou
chose Yanglingzi School to be the first local was replaced by an easel to make it easier Store and Yanglingzi School continued after
school partner for IKEA Hangzhou Store. A for customers to leave a comment or wish. this makeover. We organized IKEA Day for
memorable cafe makeover was born. IKEA co-workers and Yanglingzi students to
The re-opening was attended by IKEA enjoy a day of handmade crafts. We tried
In January 2016, IKEA learned from volunteers and the students. Everyone had to sow the seeds of love and goodwill and
the school and the students about the cake and a great time at the celebration. create a better life for the children and their
challenges in space design, storage, This was a makeover full of love and community.
lighting, and color coordination at the positive energy. It added more fun and
Wisdom Tree Cafe.
31 32Sustainability Sustainability
“For 15 years, we have been working as a “IWAY allows me to give 100% at work and “As a member of the IKEA I Care project
team in making China greener. Together we be free to spend time with my family after team, I was motivated and worked hard
can make things happen!” work. This is how IWAY has improved my to promote the project. We tried to have
family life.” more factories and more colleagues join
Huang Wenbin the effort to help bring more migrant
Director of Forests, WWF-China Employee of an IKEA supplier in Yantai families together. I am very proud to have
participated in a project like this one!”
“As an IKEA forest expert, I have visited “During my 20 years with IKEA, I have had
many places where IKEA wood products the honor of witnessing the development Li Yin
were sourced in the last decade. I have of IWAY in China and see firsthand the Sustainability Project Leader
been to forests in China and in Siberia. I progress that we have made and its positive IKEA Purchasing & Logistics East Asia
have seen the sun rise over the Greater impact. I feel very lucky to be working
Khingan Mountains, and I have experienced for a responsible company that pays
the beauty of walking through a bamboo attention to people and the environment.
forest in the rain. The one thing I am very Meanwhile, I am very proud of the efforts
proud of is working with our co-workers, and contributions made by myself and my
suppliers, forests/forest farmers and other colleagues to IWAY! The IWAY journey
partners in ensuring our wood come from has been full of frustration and emotional
more sustainable sources. I feel my job is moments, but it is very much worth it! Let’s
very meaningful.” keep up the work!”
Tai Wen Mandy Fan
IKEA Forestry Manager Sustainability Compliance Manager, Asia
IKEA Purchasing & Logistics East Asia Pacific
IKEA Group
“I brought IKEA volunteers to visit Puer, the children’s faces. They were beautiful disaster relief supplies worth RMB570,000
Yunan in the autumn of 2013. We went to and full of life. We were different, and yet on behalf of IKEA China. To ensure the
find out for ourselves how the IKEA Soft we were the same. I always get a strong, supplies would be delivered promptly to
Toys for Education campaign was supporting positive feeling whenever I remember their the disaster area, many of our co-workers
Save the Children’s inclusive education smiles.” worked overtime, but we all felt it was
project and helping children with special something we had to do and a responsibility
needs to have a happy childhood and grow Shen Yan, Strategic Communication that we shared. Home is the most important
up to a productive member of society. With Manager place in the world. We could not join the
the inclusive project, local children with IKEA Retail China front line relief efforts, but we were able
special needs were able to enjoy school to unite and send our support to those in
as normal children would. We had lessons “Hubei was struck by severe floods in need.”
together and played together during the summer of 2016. Many houses were
recess. We gradually learned to accept our seriously damaged, and a lot of people had Huang Jinjin, Store Manager
differences and enjoy them. What I took to stay at temporary disaster relief points. IKEA Wuhan store
away from the field trip was the smiles on IKEA Wuhan Store immediately donated
33 34You can also read
