BIKE SHARE USERS SURVEY - 55% OF BIKE SHARE USERS SAID THAT BIKE SHARE WAS THEIR CATALYST TO START CYCLING AGAIN - COMOUK
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“ 55%
of bike share users said that
“
bike share was their catalyst
to start cycling again
Bike Share
www.como.org.uk
Users Survey
2020
2020 Survey
Result Key Findings
THE GENDER SPLIT OF BIKE SHARE
USERS IS MUCH MORE EVEN THAN FOR PROMOTIONS
GENERAL CYCLING RE-ENGAGED CYCLISTS
80%
44% 53%
OF THOSE WHO STARTED CYCLING
DUE TO ONE OF THE FREE OR
REDUCE PRICE PROMOTIONS DURING
FEMALE MALE LOCKDOWN, HADN’T CYCLED FOR A
(3% NON-BINARY/PREFER NOT TO SAY) (2020) YEAR OR MORE
COVID RESTRICTIONS BIKE SHARE IS A TOOL FOR
RE-ENGAGED CYCLISTS RE-ENGAGING CYCLISTS
24% 55%
SAID THAT THE LOCKDOWN AND
RESTRICTIONS TO PUBLIC TRANSPORT OVER HALF OF BIKE SHARE USERS
LED THEM TO SIGN UP OR RESTART SAID THAT BIKE SHARE WAS THEIR
USING THEIR LOCAL SCHEME CATALYST TO START CYCLING AGAIN
BIKE SHARE PROVIDED AN
MENTAL HEALTH BENEFITS ARE MAJOR ALTERNATIVE TO PUBLIC TRANSPORT
REASON FOR USE OF BIKE SHARE DURING THE PANDEMIC
32%
REPORTED ON MENTAL HEALTH
29%
REPORTED USING BIKE SHARE AS AN
BENEFITS AS REASON WHY THEY ALTERNATIVE TO PUBLIC TRANSPORT
CHOOSE TO USE BIKE SHARE SCHEMES AS A RESULT OF COVID-19
Foreword
2020 has been an extraordinary year for With such a unique year of behaviour
everyone, and bike share schemes across change and fluctuating circumstances,
the length and breadth of the country the British bike share survey is now, more
have been impacted by the Covid-19 than ever, a key tool for understanding
pandemic in both positive and negative the impacts of the country’s bike share
ways. schemes; this is its fifth annual report.
Many of these effects were very region As well as looking at the effects of the
specific, with some schemes temporarily pandemic, it also examines key policy
closed while in lockdown, e.g. Swansea, areas such as how bike share supports
while others saw a large downturn in use health and wellbeing, triggers sustainable
due to a lack of commuters, e.g. Central travel behaviours; while assessing
London. differences due to gender, geography
and the effects of e-bikes.
On a more positive note, other bike
share operations saw high use during The first year of this new decade
lockdown, including being for many key was a year like no other. With further
workers, a free or low-cost travel option, uncertainty expected, I think the many
e.g. Liverpool. positive lessons from this report are of
huge value in navigating these and future
As restrictions began to lift later in the times.
year we saw a welcome increases in
usage levels, with a greater focus on Richard Dilks
leisure and utility trips, e.g. Milton Keynes Chief Executive, CoMoUK
and Brighton.
This report looks at the results for Britain as a whole. There is a separate
report which analyses the responses from users in Scotland alone. This can
be found on our website here or requested from scotland@como.org.uk.
Bike Share Users Survey 2020 03
Covid-19 effects
32%
The Covid-19 pandemic has Bike share has always been a In many areas, as restrictions of schemes in pre-Covid
no doubt had effects on the tool to encourage people into lifted, use of the bikes times; yet they do indicate
use of bike share schemes. In cycling. This year, some areas increased beyond key that schemes were still 30 OF SCOTTISH RESPONDENTS
ATTRIBUTED THEIR USE OF BIKE
the initial full lockdown, there brought in special promotions workers, with many people triggering increases in SHARE TO THE 30 MINUTE FREE
was a dramatic decrease in during the pandemic to using them for leisure, utility cycling, exercise benefits RIDE PROMOTION.
use, as many people were encourage use of the bike and family and friends and reduction of car trips.
confined to their homes and share scheme, which attracted trips. At a time when the
“
daily commutes reduced. more new users than usual. government was asking
23% of respondents said that people to avoid public I started using the bike
The exception to this was the lockdown and restrictions transport, bike share offered scheme in lockdown for
travel by key workers, and the to public transport led to a choice which provided fresh something to do and as
operators took steps to make them sign up or restart using air and exercise, attracting an alternative form of
fleets available where they their local scheme. new users and new trips. exercise. I lost 2 stone in
were needed, for reduced or
lockdown and don’t think I
no cost to NHS staff and other A Scottish Government The purpose of bike share
had the confidence to ride
essential workers. In many funded promotion to offer shifted from previous years:
one before then!
”
cases, their quick reaction 30 minute free rides, stands the results show far fewer of
provided a healthy and out as the initiative which had the multi-modal trips typical
relatively Covid-safe lifeline the biggest impact, with 13%
to those without other travel
options.
of UK and 32% of Scottish
respondents attributing their
use of the scheme to the
“ I have really rediscovered
a love for cycling through
“ Bike sharing and the
promotion. this bike scheme. During
COVID lockdown, it
“
promotions for free usage, meant I could avoid
especially those aimed at I work for the NHS so public transport and be
key workers, have made have been really happy active at the same time.
a great difference to the to have this scheme I enjoyed discovering
ease of getting to work available to travel for 30 corners of Brighton
during the pandemic for mins free each day - it’s and surrounding areas
me - I have also been been so helpful for mental that we had not seen or
able to restart cycling health during lockdown were a hassle to get to
for leisure and have not and getting in a bit more beforehand.
needed to get a bus or
train since March.
exercise without needing
to pay which I’ve really ”
” appreciated!
”
04 Bike Share Users Survey 2020
Methodology
The Bike Share User Survey In total, 2,788 responses were In all cases, where 3000 CoMoUK bike share user
is produced by CoMoUK in received, compared to 2,405 questions were left survey responses 2788
conjunction with UK bike in 2019 and 1,790 in 2018. blank, responses
Given that this year has been are reported as the
share operators and local 2405
percentages of those 2250
authority representatives. dominated by the Covid-19
NUMBER OF RESPONDENTS
who answered the
It was distributed via email pandemic, the response rate question.
and social media, to users is higher than might have
1790
of schemes in 35 towns been expected.
and cities run by: Hourbike, 1500
nextbike, Serco, Beryl, Lime, 603 respondents (similar to
Freebike, Human Forest, 2019) reported that they used
Co-bikes and TfL, between a shared electric bike, and
750 891
the 2 June and 21 September their responses are analysed
2020. As in previous years, separately in some instances.
649
as an incentive, respondents
The results were analysed and
were given the opportunity
verified in conjunction with Dr 0
to enter a prize draw to win
Sally Cairns of Sally Cairns &
one of five £50 shopping 2016 2017 2018 2019 2020
Associates Ltd.
vouchers.
There were responses from Respondents using e-bikes
all geographical areas (albeit were from many locations,
the response numbers do particularly Edinburgh,
not reflect the size of the Glasgow, Brighton and
schemes, with London under- London.
represented). Response
numbers broke down as: Of those responding, 80% of
Brighton 45%, Glasgow 22%, users had joined a scheme
Cardiff 10%, Edinburgh 10%, in the last 3 years – 27% in
London 4%, Milton Keynes 2020, 25% in 2019 and 28%
4% and 5% from 21 other in 2018. It is likely that people
locations. The majority of are more interested in sharing
respondents from London their views when the scheme
were using TfL cycle hire is relatively new to them, as
scheme. with previous surveys.
Bike Share Users Survey 2020 05
Demographic of
bike share users
The gender split for bike share These figures can be
60%
users, as indicated from the compared to the latest 61%
57% 58%
2020 survey, was 53% male, National Travel Survey, 55% 53%
44% female and 3% non- where, on average, each
binary or prefer not to say. man will make 3 times more 40% 44%
42% 41% 42%
This is the most even split we cycle trips than a woman. 37%
have seen over the 5 years of
the survey. Male
20%
Female
3% 2% 3%
1% 1% Non-binary /
0 prefer not to say
2016 2017 2018 2019 2020
Age Ethnicity Employment
Almost all users were aged The percentage of 72% of respondents stated 26% (up from 21% in 2019) THE GENDER SPLIT OF BIKE SHARE
between 16 and 74 with the respondents who identified they were employed; 12% were on an income of less USERS IS MUCH MORE EVEN THAN FOR
GENERAL CYCLING
majority in the 25-54 category as “White British” was 67% were students; and 3% were than £20,000, including 11%
(74%), including 30% in the in 2020, similar to 2019 and retired. 4% were unemployed, of the total who were on an
25-34 group, 23% in the 35-44 down from 73% in 2018, so an increase from 1% in 2019. income of less than £10,000.
group and 21% in the 45-54 the higher proportion of other (The remaining 9% indicated These statistics could reflect
group. An additional 14% were ethnic backgrounds has been ‘other’ or ‘prefer not to say’.) the economic changes being
younger than 25, whilst 12% maintained. 17% selected the felt as a result of the Covid-19
were aged 55 or over. category “White other”; 4% Responses were received pandemic, and indicate that
identified as “Asian / Asian bike share is an affordable
British” (4% in 2019); 3% as “M
from all income groups. Of
those who answered the transport option for many 44% 53%
ixed multiple ethnicity” (3% in question about individual people. FEMALE MALE
2019) and 9% as other ethnic personal income (50%),
(3% NON-BINARY/PREFER NOT TO SAY) (2020)
groups.
06 Bike Share Users Survey 2020
Potential to attract
new cyclists
The survey results have consistently shown, over the five years it has run, that bike share New to cycling or a gap
is a catalyst to re-engaging with cycling. In the 2020 results, 55% of respondents (up 30% of 5 years or more 31%
from 44% in 2019) said that joining the scheme was a catalyst to them cycling for the
first time in at least a year. Of these people, 29% hadn’t ridden for 5 years or more and 26%
2% were new to cycling. Meanwhile, the number stating that they were already cycling 23% 23%
has dropped from 55% in 2019, to 45% in 2020. 20%
2%
Cycling for the first time ever 13%
10%
Cycling for the first time after a
29% long break (5 years +)
45%
Cycling for the first time after a
shorter break (1-4 years) 0
24%
None of the above
2016 2017 2018 2019 2020
- I already cycled
When looking at the gender split of responses to the question, a higher proportion of
women were more likely to have started cycling for the first time or after a 5+ year break.
“
BIKE SHARE IS A TOOL FOR
RE-ENGAGING CYCLISTS
CYCLING FOR 1.7%
THE FIRST TIME 3% I’m a 53 year old man who hadn’t
Male
cycled in years until I began using
CYCLING AFTER 26% Female the Swansea scheme in 2018. The
LONG BREAK OF
5+ YEARS 33% experience taught me just how many
cycle paths there are in the Swansea
CYCLING AFTER 19% area, effectively opening up the
A SHORT BREAK
29% region to me (I’ve been a non-car
55%
(1-4 YEARS)
owner since 1997) and showing me
NONE OF THE 53%
ABOVE I HAVE how enjoyable cycling is. As a result, OVER HALF OF BIKE SHARE USERS
ALWAYS CYCLED 35% I now own my bike and cycle roughly SAID THAT BIKE SHARE WAS THE
CATALYST TO START CYCLING AGAIN
0% 20% 40% 60% 500 miles per month. I’m probably
fitter than I’ve ever been in my life
Only 15 responses were received from non-binary respondents, and 44 respondents and visited many parts of the region I
chose not to answer the gender question. In both cases, this means that the breakdown might not have otherwise seen.
of the results for these groups are not necessarily representative given the small samples
(and are therefore not displayed on the graph). However, it is notable that, in both ”
groups, less than half reported that they ‘always cycled’, suggesting that shared e-bike
schemes are attracting people back to cycling of all genders.
Bike Share Users Survey 2020 07
2020
promotions
The survey asked an additional All of these combined had a COVID RESTRICTIONS PROMOTIONS
RE-ENGAGED CYCLISTS RE-ENGAGED CYCLISTS
question about whether people positive influence on around 22% of
had signed up/started using a bike respondents. The free 30 minutes
share scheme for various reasons, ride stands out as the initiative
where it was possible to choose which had the biggest impact, with
more than one reason. 23% of 13% of UK and 32% of Scottish
respondents said that the lockdown respondents attributing their use of
and restrictions to public transport
led to them to sign up or restart
the scheme to the promotion.
24% 80%
OF THOSE WHO STARTED CYCLING
using their local scheme. 80% of these riders started SAID THAT THE LOCKDOWN AND DUE TO ONE OF THE FREE OR
cycling again as a result of these RESTRICTIONS TO PUBLIC TRANSPORT REDUCE PRICE PROMOTIONS DURING
LED THEM TO SIGN UP OR RESTART LOCKDOWN, HADN’T CYCLED FOR A
CoMoUK instigated a range of promotions, 5% for the first time, USING THEIR LOCAL SCHEME YEAR OR MORE
promotions initiated by the Scottish 33% for the first time after a 5+
Government in Glasgow and year break and the remaining 42%
Edinburgh, or in other cities by after a shorter break of 1-4 years.
operators themselves.
Reasons for signing up to a bike share scheme
COVID LOCKDOWN AND RESTRICTIONS
TO PUBLIC TRANSPORT 23%
THE 30 MINUTE FREE RIDES
PROMOTION (GLASGOW, EDINBURGH, 13%
MILTON KEYNES, STIRLING)
THE £10 POUND BACK TO WORK
MONTH PASS (EDINBURGH)
2%
NHS / KEY WORKER PROMOTION
(VARIOUS LOCATIONS)
4%
ANOTHER
SPECIAL OFFER 6%
NONE OF THE ABOVE
/ OTHER 69%
0% 20% 40% 60% 80%
08 Bike Share Users Survey 2020
Increasing
cycling trips
The survey asked whether In some cases, bike share Meanwhile, 8% of respondents
users had changed the triggers users to go on to said they owned a bike but
amount that they cycle since buy their own bike - 12% of it was in disrepair, 40% don’t
starting to use the scheme. respondents said they had own a personal bike and 3%
Consistent with previous bought a bike since joining of respondents said that none
years, well over half (60%) (including 31 people buying of the categories offered
reported an increase, with e-bikes). Given that a properly described their
38% stating that they are further 37% reported that current bike ownership.
cycling more often and a they already own a bike, it
further 22% choosing the appears that, for many people,
option indicating that they personal bike ownership and
are cycling “much more use of a bike share scheme
often.” When looking at just are complementary and
those riding e-bikes, 27% used for different types
indicated they were riding of trips rather than being
much more often. alternatives to each other.
Change in cycling levels since using bike share BIKE SHARE IS A COMPLEMENT
TO OWNERSHIP
MUCH LESS
OFTEN
2%
LESS
OFTEN
3%
ABOUT
THE SAME 34%
12%
AS BEFORE
MORE OF USERS WENT ON TO BUY A BIKE
–
OFTEN
38%
MUCH MORE
OFTEN
22% 37%
USE A PERSONAL BIKE AS WELL
0% 10% 20% 30% 40% AS BIKE SHARE
Bike Share Users Survey 2020 09
Health
benefits
There is a large amount of
evidence to support the theory
that bike share increases “ I cycle everywhere as I have arthritis
in my knees and walking is difficult,
“
I love the scheme. Before I enrolled
in 2014 I did little exercise. I don’t
“
I broke my leg just before COVID19
and I have been using the bikes on the
physical activity and has
positive impacts on both but traffic is too bad to make driving use the bikes much Oct - Feb due to advice of my GP to get low-impact
mental and physical health. viable. Bike share schemes enable me weather, but since restarting cycling exercise and regain my fitness. It’s
to pick up bikes around the centre of as an adult with nextbike, I have also nice to get out into the fresh air
When asked about the total town instead of having to walk. Much enrolled at a gym to make sure I get and go further from home without
amount of moderate or quicker. Much easier. my winter exercise when I can’t cycle. tiring my leg out with walking.
vigorous exercise done in
the last week, 47% said they ” I have had tremendous mental health
benefits and would recommend to ”
“
all. I live in a 3rd floor tiny flat with no
“
had done the Government’s
recommended 2.5 hours a I signed up to the bike scheme for outside space so have never wanted
Being overweight, my GP introduced
week or more, whilst 34% had health reasons and because it looked to buy a bike as storing it would be
me to nextbike for exercise and leisure
done between 1 and 2.5 hours, fun. I enjoy occasionally riding a bike too awkward. Plus I have zero skills for
purpose. Before using nextbike,
14% had done less than an hour and not having to maintain it but fixing repairs so nextbike is great for
I learned cycling first. So I think
whilst 5% reported that they me..
”
tend to ride in parks etc as don’t have nextbike should also introduce lessons
had done no exercise. the confidence to ride on the road. for children and adults so more
Very interested in electric bikes but people can get advantages from this
53% of respondents said that
v expensive to buy and can’t really scheme.
”
the bike share scheme had
justify the expenditure.
”
contributed to their total
physical activity in the last
week, with 15% reporting that it
was ‘all’ or a ‘major part’ of the BIKE SHARE OFFERS A VALUABLE PHYSICAL HEALTH BENEFITS MENTAL HEALTH BENEFITS
physical activity they had done. OPPORTUNITY TO INCREASE PHYSICAL ARE A MAJOR REASON FOR USE ARE MAJOR REASON FOR USE
ACTIVITY LEVELS OF BIKE SHARE OF BIKE SHARE
Indeed, in a separate question,
15% of respondents reported
that use of bike share is the
only moderate to vigorous
exercise they get on a regular
(weekly) basis.
15% 48% 32%
OF RESPONDENTS REPORTED THAT SPECIFICALLY REPORTED ON REPORTED ON MENTAL HEALTH
THIS WAS THE ONLY MODERATE TO EXERCISE/PHYSICAL HEALTH BENEFITS BENEFITS AS REASONS WHY
VIGOROUS EXERCISE THEY GET ON A AS REASONS WHY THEY CHOOSE TO THEY CHOOSE TO USE BIKE
REGULAR (WEEKLY) BASIS USE THE BIKE SHARE SCHEME SHARE SCHEMES
10 Bike Share Users Survey 2020Personal benefits of opting
to travel by bike share
Respondents were asked to choose ‘all ‘Time savings’ reduced in importance as
that applied’ from a list of reasons for
using the bike share scheme. The 2020
a reason, possibly due to less commuting
trips in lockdown. The new option of
“
Each day, I’d take a train from
Oxford to Paddington, and then
“I largely use bike share to cycle into
or return from work. There is not safe
survey results were similar but slightly using bike share as an alternative to
use the bike share from Paddington suitable space at work for me to
different to previous results. ‘Fun and public transport due to restrictions was
to Bloomsbury. The bike share was leave a personal bike in. Usually I cycle
gaining fresh air,’ ‘making travel easier’ chosen by 29% of respondents.
faster, cheaper and more enjoyable one way and walk the other. Also
and ‘exercise’ were all the top reasons
than the equivalent Tube ride. It was sometimes use the bikes for shopping
for choosing bike share.
the part of my trip I looked forward to and other errands. I cannot afford a
the most! car or motorbike. The other transport
FUN AND FRESH AIR 59%
” I use is public transport. Occasionally,
I hire a car for a specific purpose.
EXERCISE / PHYSICAL
HEALTH BENEFITS
TO MAKE MY
54%
53% “
I just use the scheme for lots of
”
“
JOURNEY EASIER
random one-way journeys where I
46% I am a single parent with a young son
TO SAVE TIME don’t want to be tied down by having
who enjoys bike rides. I currently live
my bike or a car in the city centre.
”
ENVIRONMENTAL REASONS 35% in a 3rd floor flat so storing a personal
bike would be difficult hence the use
AVOID WORRY OF OWN BIKE
32% of the bike share scheme which helps
“
MAINTENANCE, STORAGE, THEFT
massively.
MENTAL HEALTH BENEFITS
AS AN ALTERNATIVE TO PUBLIC
29%
32% I do not have any storage space for
a bike. I would also feel concerned
about maintenance. I generally use
”
“
TRANSPORT DURING COVID 19
CHEAPER THAN the bikes at weekends or summer
BUYING A BIKE 26% evenings for leisure/fitness purposes. I used to own a bike but had to sell it
”
because there’s no safe place to store
GETTING TO PLACES NOT
SERVED BY PUBLIC TRANSPORT
24% a bike when living in a tenement flat.
BACK UP FOR WHEN MY USUAL I can’t drive and don’t want to use
MODE ISN’T AVAILABLE
20% public transport during Covid so the
hire bikes are a convenient alternative.
”
CHEAPER THAN
OTHER MODES
20%
AVOID TRAFFIC CONGESTION
OR CAR PARKING PROBLEMS
19%
TO AVOID TAKING MY BIKE ON
TRAIN, BUS, CAR
18%
TO TRY CYCLING 10%
0% 20% 40% 60% 80%
Bike Share Users Survey 2020 11Trip Car use and
purpose previous mode
Respondents were asked how this at least once a month) Users were asked which A separate question asked BIKE SHARE
REDUCES CAR USE
often they used bike share for and personal business such mode they would have used whether respondents had
a range of different journey as visiting the shops (48% of for their last trip if bike share changed the amount they used
purposes. The responses in users did this at least once a wasn’t an option. Respondents their car as a result of using
2020 are likely to be greatly month). could choose more than one bike share. 24% said they were
affected by the Covid-19 option in case it was a multi using their car less and 11%
pandemic which led to many 17% of respondents used a modal trip. said much less, making a total
people working from home bike to travel to work at least of 36% reducing their car use.
during the time of collecting
responses, (2nd June – 22nd
once a week, down from
30% in 2019. When looking
The results for all cities
combined were:
Only 2% of respondents said
they use their car ‘more often’,
29%
RESPONDENTS WOULD HAVE MADE
September). at the responses from those or ‘much more often’. The THEIR LAST TRIP BY CAR (DRIVER OR
using bike share due to the • 52% previously walked PASSENGER) OR TAXI, IF BIKE SHARE
remaining respondents were HAD NOT BEEN AVAILABLE
The 2020 results show that key worker offer, their weekly using their car about the same
• 27% were using the bus, and
the main trip purposes were commuting use increased to amount.
13% switched from the train,
visiting family and friends, 36% of respondents, although BIKE SHARE
light rail or underground,
(69% did this at least once a this was a very small sample REDUCES CAR USE
(up from 9%)
month), leisure trips (54% did (82 people).
• 13% wouldn’t have done
this trip before
BIKE SHARE WAS USED AS A • 10% previously used their
COVID-SAFE MEANS TO DO
LEISURE TRIPS AND RUN ERRANDS own bike 33%
A THIRD OF BIKE SHARE USERS HAVE
• 29% said they previously REDUCED THEIR CAR USE AS A RESULT
OF JOINING A BIKE SHARE SCHEME
travelled by car (driver or
passenger) or taxi
BIKE SHARE PROVIDED AN
ALTERNATIVE TO PUBLIC TRANSPORT
DURING THE PANDEMIC
29%
REPORTED USING BIKE SHARE AS AN
ALTERNATIVE TO PUBLIC TRANSPORT
12 Bike Share Users Survey 2020 AS A RESULT OF COVID-19Electric bikes Electric bikes
in bike share and car use
This year, more bike share However, the majority of these The extent to which people SHARED E-BIKES REDUCE CAR USE
EVEN MORE THAN CONVENTIONAL
schemes have e-bikes in responses were from schemes were able to reduce their BIKE SHARE
their fleet than ever before. with both types of bikes. car use was higher for those
We asked those who rode The range of reasons was with access to electric bikes
e-bikes to give their reasons broad, from being able to ride in their scheme. Nearly 48%
for choosing them. It is for longer, avoiding getting of respondents reported that
worth noting that, for some sweaty, to tackling hills, they were using their cars
48%
schemes, the entire fleet is saving time and increasing less often as a result of using
electric-assist. the fun of cycling. an e-bike share, compared to
30% of non e-bike users. OF RESPONDENTS USING E-BIKES SAID
THEY USED THEIR CARS ‘LESS OFTEN’
AS OPPOSED TO 36% OF THE WHOLE
SAMPLE
CYCLE
UP HILLS 52%
REDUCE MY
JOURNEY TIME 42%
8% NON E-BIKE USERS
MUCH LESS
AVOIDING FATIGUE
39% OFTEN BEFORE
21%
OR GETTING SWEATY E-BIKE USERS
11%
ALL
TO TRAVEL 23%
LONGER DISTANCES 36% LESS OFTEN
THAN BEFORE
27%
24%
TO MAKE CYCLING
MORE ENJOYABLE 32%
68%
THE SAME
AS BEFORE
47%
HEALTH DIFFICULTIES
OR FITNESS LEVELS 13% 62%
1%
TO TRY-BEFORE MORE THAN
-YOU-BUY
0% 3%
BEFORE
2%
0% 20% 40% 60%Multi Trip
modal trips length
In normal times, bike share is In terms of the duration of LESS THAN
5 MINUTES
1%
a useful tool to add flexibility trips made using bike share,
and convenience to journeys the most frequent response
and is often used either side was 15-30 mins (38%) but 5 -Customer Non-
satisfaction users
When asked to rate the For those yet to use the
different aspects of the service (only 44 respondents),
public bike share service, they were asked for the main
the majority of elements reasons. The most common
were rated as ‘very’ or reason was that they had not
‘fairly satisfactory’ by at got around to it yet, (24%),
least 60% of respondents. followed by: inconvenient
A few aspects had lower location of the bikes (21%);
levels of endorsements those who used their own
such as customer service bike instead (16%); or those
(58%) and communications who had concerns about the
(57%). However, there were health risks of Covid-19 (15%).
very few who said they were
dissatisfied (average of 8%
across all aspects), most
were neutral (average 17%).
With regard to bike station
coverage 19% (down from 27%
in 2019) said they were ‘fairly’
or ‘very dissatisfied’ indicating
some improvements in service
areas. This also tallies with
responses given by those who
haven’t used the scheme yet.
Bike Share Users Survey 2020 15Use of other shared
mobility services
Respondents were asked The interest in using car- How likely are you to use the following types of
about how likely they were based sharing modes was transport (if they were available in your area)?
to use other shared mobility slightly lower than in previous
services, with the options years, possibly due to the
of ‘already using it’, ‘likely Covid-19 risks. Only 21% of SHARED ELECTRIC
9% 56% 22% 13%
BICYCLES
to use’, ‘unlikely to use’ and people said they were likely
‘unsure/don’t know’. to use car clubs and 22% were
likely to use 2+ car sharing SHARED ELECTRIC
2% 45% 42% 11%
E-bikes were seen as a (both down from (STAND UP) SCOOTERS
popular option with 56% 25% in 2019). Peer-to-peer
saying they were ‘likely to sharing the use of private cars CAR CLUB SHARED
use’ them if offered in a CARS (SELF SERVICE 7% 21.5% 58% 13.5%
was least popular at 15%, but SHORT TERM CAR HIRE)
shared scheme. as with many of the modes,
around 15% said they were PRIVATELY OWNED
The use of shared electric CARS SHARED PEER 3% 15% 66% 16%
unsure. Demand responsive TO PEER
scooters gave a split
bus services remained
response, with 45% being
popular, with 35% showing SHARED RIDE IN
keen to use and 42% saying it PRIVATE CAR (DRIVER 7% 22% 58% 13%
interest.
was unlikely. 11% were unsure. OR PASSENGER)
TAXI SHARED WITH
OTHER PASSENGERS 5% 26% 58% 11%
SHARED ON
DEMAND BUS
6% 35% 43% 15.5%
A MONTHLY SUBSCRIPTION
FOR A RANGE OF 3% 33% 43% 21%
TRANSPORT SERVICES
0% 20% 40% 60% 80% 100%
Already using Unlikely to use
Likely to use Unsure or don’t know
16 Bike Share Users Survey 2020“
Shared (stand up) e-scooter Bike share remained popular
trials were introduced into
some UK cities in 2020.
with 48% opting for pedal
or e-bikes. 28% did opt for
“ I live in Edinburgh and work as a
lawyer, currently from home. The bike
I first used Nextbike after a 15+ year
break from cycling. The first time
Respondents were asked using a mix of the modes
share scheme has replaced taking lots was a bit terrifying but my old love of
if they had the choice of which is something which has
of taxis for me for the purposes of cycling soon came back to me. Now I
completing a trip by bike been seen in other countries
visiting friends and going to church cycle several times a week. It’s helped
share or e-scooter, which they depending on factors like the
and to other city centre locations. I me to become more confident as a
would choose. length of the trip. 14% opted
have also gone on cycle paths I had cyclist. I use it around the park and
for an e-scooter, whilst 10%
never been on before to see the sea along designated cycle paths, and
were unsure.
at Cramond, Portobello etc, which has sometimes I even brave the roads!
been great. It has got me into cycling I’m now looking into getting a bike of
and I am looking to buy my own bike my own but I think having Nextbike
now! in the city is a great solution to make
BIKE SHARE USERS ARE LIKELY TO USE
” cycling a more visible alternative to
other less environmentally friendly
“
OTHER SHARED MOBILITY SERVICES forms of transport. Also, it’s fun!I do
It’s fantastic to see the city alive not have any storage space for a bike.
with cyclist of all ages, genders, I would also feel concerned about
backgrounds. It truly reflects the maintenance. I generally use the bikes
vibrant mix of our population. at weekends or summer evenings for
leisure/fitness purposes.
”
Amazing seeing people taking gentle
rides in the park - just getting the
handle of cycling again.
22% 26% 14% ” “
SHARED NON-ELECTRIC SHARED I love cycling and own a very good
ELECTRIC BIKES BIKE SHARE ELECTRIC SCOOTERS
“
and fast bike myself I often use.
I love it, and know a lot of people who However, what I like about the scheme
have only got into cycling through it. is that if I use a bike, I’m more flexible
”
?
with my plans and my journey. E.g.
I can cycle to meet my friends and
then walk with them someplace else
“
I started cycling in lockdown and it
was a lifesaver. I think there should be
afterwards without having to take a
bike around with me, or can accept a
28% 9% lift back.
A MIX OF BIKE SHARE NOT SURE
some free tutorials for new cyclist to
learn the road rules. ”
”
AND E-SCOOTERS
Bike Share Users Survey 2020 17CoMoUK is a registered charity in England and Wales
(no. 1093980) and Scotland (no. SC044682).
Find out more about bike share online at Acknowledgements
www.como.org.uk | info@como.org.uk
Thanks to Sally Cairns of Sally Cairns
Registered office: Associates for her support with survey
19 Cookridge Street, Leeds LS2 3AG design and analysis.You can also read
