Boom Town Warsaw: Eastern Europe's powerhouse - ALSO IN THIS ISSUE - Corporate Travel Management UK
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THE BUSINESS TRAVEL MAGAZINE FROM CTM EUROPE JULY 2018
Boom Town
Warsaw: Eastern Europe's
powerhouse
ALSO IN THIS ISSUE
04 | Blue skies for aviation
12 | Saudi's ambitious plans
16 | Spotlight on hotel security
WELCOME | 03
FLY EMIRATES FROM IN THIS ISSUE
INDUSTRY NEWS
LONDON STANSTED 12 | UP CLOSE AND
PERSONAL
We acquired the hugely successful If you want services that go beyond
Redfern Travel in late 2016 to CTMs day-to-day offering then
complement our white glove style of check out what Elite can do for you
service. This no-touch provider gave
us another string to our bow for
those clients wanting the majority of 04 | MEETINGS MADNESS 16 | SHREWD MOVES
its bookings to go through a How you run meetings says more Travel risks are everywhere and span the
self-booking tool. Now, we have fully than you think about your company’s unexpected too, from sexual orientation
integrated the brand into CTM and ethos and how you engage with staff; to the colour of your skin
unveiled the new look for the it’s time to re-think them
business. Check out page 18 for all GREAT IDEAS
the details.
In stark contrast, read all about
05 | BLUE SKY THINKING
what Elite can do for you; this is
The GTMC reviews the government’s
CTMs offering for Ultra High Net
aviation report to see if it secures a
Worth Individuals wanting bespoke
sustainable future for the industry
business and personal travel
(page 10).
A different type of travel – with TRAVEL TRENDS
associated risks – is unpicked on
page 12 where we look at the less
06 | TO BOLDLY GO
obvious safety issues around the Saudisation is just one of the many
globe, while our partner International strategies employed by the kingdom’s
SOS looks at how to choose the progressive ruler to diversify the
safest hotel accommodation for your economy 15 | BOOM TOWN
travellers (page 9). Poland and its capital city Warsaw
Saudi Arabia is the unlikely new are the success story of the EU but
the government’s plan to change its
FLY EMIRATES FROM LONDON STANSTED EXPERIENCE A NEW LEVEL OF EXPERIENCE TRUE LUXURY entrant hoping to grab a slice of the
lucrative global tourism market. Part successful growth model is casting a
• Fly daily to Dubai onboard the Emirates COMFORT IN BUSINESS CLASS IN FIRST CLASS of the ruler’s Vision 2030 strategy to
lessen its dependence on fossil fuels,
dark cloud over its future
B777 his plans are showcased on page 6.
• Complimentary Chauffeur-drive service • Complimentary Chauffeur-drive service
Elsewhere this issue we look at the CTM INSIGHT
• Seamless onward connections to over 150 within 50 miles of London Stansted within 50 miles of London Stansted
trend for stand-up meetings (page
destinations via Dubai Terminal 3 and in over 75 destinations across the and in over 75 destinations across the 18 | CTM SCORES AT INDUSTRY
4), and profile Warsaw, one of the
Emirates network Emirates network most successful economic stories to AWARDS
• Mobile Boarding Pass enabled A handful of CTM employees have
• Priority boarding and baggage arrival • Priority check-in, boarding and baggage come out of the EU (page 15), while
• OnAir Wi-Fi in the sky and in-seat power the GTMC rates the government’s been recognised by the business travel
arrival industry for their exceptional work over
to stay connected when you fly • Complimentary access to the Escape long-term aviation strategy on
Lounge at London Stansted Airport • Complimentary access to the Escape page 5. 10 | WAKE-UP CALL the last 12 months
• Make calls to people on the ground with Lounge at London Stansted Airport Signature to come International SOS guides the
mobile and data roaming services • Dedicated Business Class Lounges at Debbie Carling,
wary traveller and travel manager
Dubai International Airport • Dedicated First Class Lounges at Dubai Chief Executive Officer EMEA
to choosing the most secure
International Airport accommodation
• Fine dining with exclusive wines and
MORE TO DO, MORE TO ENJOY spirits • Dining on demand with a la carte
multi-course meals created by top
IN ECONOMY CLASS • Bulgari amenity kits international chefs
• ‘ice’ – award-winning entertainment • Personal 23-inch screen • Exclusive wines, champagnes and spirits Travel Matters magazine is published four times a year by UK Headquarters,
Corporate Travel Management. One Carter Lane, London EC4V 5ER
with up to 3,500 channels on demand,
• Personal in-seat mini-bar • Bulgari amenity kits, Byredo skincare Editor: Gillian Upton Design & Production: T: + 44 (0) 20 7429 9600
available in up to 40 languages www.travelctm.co.uk
collection and Hydra Active moisturising www.breakthegrid.co.uk
• Regionally inspired multi-course meals • Lie-flat Business Class seats pyjamas On behalf of Corporate Travel Management: Natasha Baynes. To subscribe to Travel Matters, contact Natasha Baynes at
While every effort is made to ensure accuracy, CTM Corporate Travel Management, on +44 (0) 207 429 9600
• Up to 35kg baggage allowance • Generous 40kg baggage allowance • Fully enclosed private suites with cannot be held responsible for any errors or omissions. or email: natasha.baynes@travelctm.com
lie-flat beds Printed by Vincent Press Limited, Dorking.
• Kids’ meals, toys and entertainment
• Personal in-seat mini-bar
• 33 inch seat pitch with adjustable
headrests • Generous 50kg baggage allowance
www.travelctm.co.uk
For further information, please contact your CTM team.
04 | INDUSTRY NEWS INDUSTRY NEWS | 05
MEETINGS MADNESS BLUE SKY
THINKING
Staff are dis-engaged from most meetings but there is another way, take
the chairs away, says Gillian Upton
Adrian Parkes, Chief
The facts speak for themselves: something has to change, and soon. instigating them in their Woking offices. Executive GTMC,
according to Wolf Management Meetings are a waste of time, at least in The trend is set against a backdrop of
Consultants, there is a high their current format. more innovative ways of designing the scrutinises the
preponderance of daydreaming during The solution is simple, the comfy modern workplace. Less formal spaces government’s aviation
meetings (91%), missing meetings chairs and tempting refreshments have are emerging, such as work pods, open
(96%), bringing other work to meetings to go; as once the chairs, table and spaces - and rooms without chairs -
report to see if it
(73%) and dozing off during meetings treats have gone it’s a very different while office amenities, IT access to apps, secures a sustainable
(39%). story.
Harvard Business Review, in a Stand-up meetings are the new norm.
more traveller-centric travel policies,
devices and the benefits package are
future for the industry
survey of 182 senior managers across The items on the agenda are expedited, increasingly being improved to help
a range of industries, drills down still the meeting is productive and the boost talent retention. At a time when air passenger numbers
further: 65% said meetings kept them participants go away happy as no-one have increased by 20% in just five
Some of the world’s largest
from completing their own work; 71% wants to stand for very long. years and are predicted to increase a
companies have responded with some
said meetings are unproductive and Standing up means that our muscles further 53% to 410 million by 2050, the
amazing employee amenities. Google’s indicates how the benefits of improved
inefficient; 64% said meetings come at are immediately engaged and blood and government’s recent aviation report
new King’s Cross HQ has a rooftop park, connectivity and choice coupled with
the expense of deep thinking; and 62% oxygen is coursing through our veins to makes for interesting reading. From the
gym, swimming pool, sports pitches, downward pressure on fares could be
said meetings miss opportunities to supply the energy required. Arguably, stance of the business travel industry,
and massage and meditation rooms. worth around £870 million by 2020. The
bring the team together. standing quickens the brain function there were some stand-out points that
Apple’s new campus, Apple Park in government plans to further encourage
Clearly, meetings are at crisis point. and fuels concentration, while sitting are promising if they are seen through to
Cupertino, California, boasts a multi- competitive markets by ensuring
More worrying perhaps is that how has the opposite effect, of slowing brain fruition.
storey fitness and wellness centre. competition benefits consumers and
employees feel about the effectiveness function. Entitled ‘Beyond the horizon – the future
Facebook’s San Francisco HQ has a developing connections that help
of meetings correlates directly with their Software teams - who have never of UK aviation: next steps towards an
nine-acre roof garden with half-mile regions fulfil their potential and the
general satisfaction or dissatisfaction been big on social skills in any case – aviation strategy’, the 96-page report
walking loop. Closer to home, Lego’s general aviation sector fulfil its economic
with their jobs, according to a University came early to the idea, taking up to explains how the proposed Aviation
new Danish HQ will have a roof garden Strategy will determine aviation policy potential.
of North Carolina report. ten minutes each morning to plan their
and golf course when it opens in 2020. remain key priorities for the government, As demand for air services continues
For employees to spend an average projects. over the next 30 years to ensure the
Doing away with the chairs is just who are focused on ensuring the to grow, the report identifies the
of 4.6 hours preparing for and 4.5 hours Adoption has spread and today, needs and expectations of travellers
the beginning of a larger effort that will highest standards are adhered to and importance of achieving this while taking
attending meetings each week (figures most industry verticals use stand-up are met.
that the UK is equipped to respond to account of aviation’s environmental
from Clarizen/Harris Poll Survey), and meetings on a regular basis to inspire help bring down the high annual cost The much-needed report is centred
around six core objectives and changing threats. While 2017 was the impact. From modernising our airspace
not to get anything out of them, is a and empower teams. Cap Gemini, for of recruitment and retain a company’s
represents a welcome start to more safest year in history for commercial to deliver cleaner, quicker and quieter
clear message to management that example, hasn’t looked back since talent pool.
detailed conversations on how to airlines, the report recognises the need journeys to managing noise, this
maximise future aviation opportunities to continue striving for improvements by framework will support sustainable
and achieve a safe, secure and focusing on the highest risks, improving growth.
sustainable sector. Critically, it also sets safety standards overseas and raising The final focus area is to reduce policy
out further detail on the challenges international security standards. It also and regulatory barriers to innovation
associated with these objectives and reveals how advances in screening and ensure the aviation sector has
reveals some of the action being technology could greatly improve the skills it needs to make the most
considered by the government to security and passenger experience at of a digital future. The government
tackle them. airports, with trials of new screening therefore intends to encourage greater
The first step is to help the aviation equipment allowing laptops, tablets and data sharing, harness the country’s
industry work for its customers, with one liquids to be effectively screened while world-class expertise to address skills
of the action points being to empower still in hand luggage. shortages and improve uptake of new
passengers by ensuring they have the With industry concerns as the UK moves transport technologies.
information they need at every stage to leave the EU, the government intends With the aviation sector contributing
of their journey. Border issues remain a to open up new links with the world by £22 billion to the UK economy every
hot topic within the industry so it was building a new relationship with Europe year and GTMC’s research with Oxford
promising to read that, following the that includes market access, safety Economics demonstrating how a greater
ongoing rollout of e-passport gates to regulation and air traffic management. air connectivity leads to increased trade,
speed up border crossings, a number of Other priorities include examining it is essential that the UK’s position as a
digital initiatives are being developed to air service agreements to drive more place to do business is supported by a
improve existing processes and minimise connectivity and greater competition for robust aviation strategy. We therefore
delays. travellers, while delivering an effective look forward to the autumn publication
Duty of care is of ever-growing international framework of standards. of detailed policy proposals and the
importance within business travel and The UK has led the way in promoting release of the final Aviation Strategy
what’s clear is that safety and security air competition, and the report document in early 2019.
www.travelctm.co.uk
06 | INDUSTRY NEWS INDUSTRY NEWS | 07
TO BOLDLY GO
Something unheard of is happening in Saudi Arabia: it is pitching itself as a major
leisure destination, explains Gillian Upton
Saudisation is the buzzword in unexcavated sites but experts believe
Saudi Arabia today as Crown Prince there to be many thousands more in the
Muhammad bin Salman - MBS as he area.
is better known - aims to reduce the Today, visitors can marvel at over
kingdom’s over-dependence on foreign 100 ornate facades carved into cliffs,
workers and give jobs to the indigenous some up to four storeys high, that are
population, 13% of whom are jobless. akin to the ornate facades at Petra in
He hopes the scheme will reduce Jordan, but much more significant. They
Saudi’s jobless rate to 10% by 2022 were carved for the Nabatean tribes
and in tandem reduce the number of who ruled this region until Romans
foreigners, which currently stands at 8m. annexed it in 106AD. Their doorways
Foreigners have already been banned are decorated with Persian flowers,
from 12 sectors of the economy but Egyptian sphinxes and birds, Greek
the process is proving painful to triangles and Roman pilasters.
those employers having to employ MBS is keen not to over-run the place
more expensive Saudis who are less with tourists and has engaged with the
productive. Nevertheless, MBS is local community, educating them in the
driving forward with changes aimed at positive effect of tourism.
providing employment for young Saudis, Tourism infrastructure across the
half of whom are unemployed. kingdom is good in terms of roads,
This is just one of the many dramatic while there are plenty of hotels to
changes afoot in the kingdom. Women accommodate the new tourist influx
have been given driving licences, as these have been the bedrock for
cinemas are re-opening, dress codes the millions of religious pilgrims who
have been eased, women are being flock to Mecca and Madinah each year
urged to take jobs and single women (reputedly some 2.5m), and for the
will be able to travel without a male business travellers who regularly travel
guardian. What on earth is going on? to the kingdom’s two most populous
This is all part of MBSs' progressive cities, the capital, Riyadh, and Jeddah,
Vision 2030 reforms aimed at for a few days.
diversifying the economy, the most Quick off the mark and sensing
surprising of which is to open the doors opportunity is UAE-based Rotana
to non-religious tourism. Yes! Saudi Hotels, with seven hotels there already
wants to become a world-class tourist and three in the pipeline.
destination. Saudi will be spending a staggering
What can visitors see? Natural US$29bn on tourism projects annually
wonders like the Al Wahbah volcanic by 2020, one of which is to create a
crater, in the Al Wahbah desert some global tourism destination on 50 islands
360kms northeast of Jeddah, amazing between the cities of Umlj and Al Wajh,
archaeological sites such as the thus keeping tourism contained, much
2,000-year-old Nabatean rock tombs at like Abu Dhabi has on Saadiyat Island.
the isolated sandstone valley of Mada’in The first phase will be completed by
Saleh near Al-Ula (also known as Hegra), 2022.
diving in the Red Sea and the 500-year- The hope is that alongside
old castle at Tabuk Saudisation, tourism will create
Mada’in Saleh was named a World thousands of new jobs – more like 1.2m
Heritage Site in 2008 and last year a to be precise - to help alleviate the
royal commission took charge of the kingdom’s unemployment rate. Vision
area to survey what’s there and to 2030 will also, it is hoped, counteract
develop a strategy to protect it before reduced revenues from the lower oil
allowing any tourists to get up close. prices and more generally reduce its
The surveyors are inspecting 450 independence on fossil fuels.
www.travelctm.co.uk
TRAVEL TRENDS | 09
Relax, recharge WAKE-UP CALL
James Wood, Security Director at International SOS and Control Risks,
or reply all. shares tips for choosing a safe hotel for your staff
Business travellers spend much of
A pre-dining menu, private work stations their time at hotels and poor prior
research and planning can expose TOP TIPS FOR
travellers to avoidable risks. Hotels can
and showers suites outfitted with amenities be seen as soft targets by criminals and HOTEL SAFETY
terrorists, as seen in recent attacks in
1 Have a plan in case of
from Cowshed and Saks Fifth Avenue in a lounge Bamako, Mali and in Sousse, Tunisia in
2015.
emergency
International SOS and Control Risks 2 In locations where terrorism is a
exclusively for business travellers. have more than ten years’ experience
in advising companies on hotel safety
risk, pick a room on the opposite
side of the main entrance
and conducting risk assessments and 3 Make sure the room has
developing contingency plans. When we appropriate security fittings
The United Polaris lounge at New York/Newark is now open assess the suitability of hotels for our
clients, we consider four main factors
such as locks, deadlocks and a
spy-hole
from the outside in: 4 Check the room for intruders –
• country-level security environment – prop the door open and check
the issues affecting the country as a under the beds, in the bathroom
whole and the closet
• specific threats affecting the 5 Ensure the communication
immediate vicinity of the hotel capabilities are reliable
• standards of security procedures and
the physical counter-measures in
place within the accommodation itself
• any client-specific issues, including is needed. If your company travels
40%
UNDER
but not limited to traveller nationality, regularly to higher-risk locations, it is
gender, industry sector, or the size of recommended to maintain a regularly
©2018 United Airlines, Inc. All rights reserved. United Polaris travel features, including airport configuration, may not be available in all markets and/or flights.
the group reviewed list of ‘approved’ hotels, and
Where the travel risks are rated low inviting your employees to comment on
or insignificant, it is generally safe to the standards.
book any business class hotel run by A risk-based travel policy should
internationally-recognised companies. recommend a profile and itinerary- of organisations assess the safety
You can also safely opt for a lower-key specific discussion with a security features of their travellers' hotels
boutique hotel with a high degree of specialist to confirm the suitability of
confidence that you are not exposing the accommodation. This would be a
yourself to any unnecessary risks. good starting point even if you do have
50%
ALMOST
However, even in low-risk a list of approved hotels, as it could be
environments, you should still relate that for a specific period, in a specific
the location of the accommodation location, the risks change (temporarily).
to potentially sensitive buildings, or In many locations, it will be necessary
proximity to areas regularly affected to stay in secure compounds, with high
by disruptive gatherings - although in levels of physical security and access
lower-risk environments these are likely control, including 24/7 armed presence. report increased investment in
to be inconvenient rather than an actual Things are more complex in medium travel risk mitigation
threat to life. All else being equal, we risk destinations, where some categories
advise that your employees stick with of risk are greater than in low risk
international brands, in locations away destinations, but not sufficient to
50%
OVER
from known ‘hot spots’ associated with warrant a high risk rating. If the risk
crime, political unrest, or even terrorist rating is driven by the prevalence
attacks. of violent crime or the threat of
As you would imagine, it is a very terrorism, it is recommended to choose
different story in high and extreme risk accommodation with robust physical
locations. These are typically associated and procedural controls, away from
with significant security challenges, high-crime areas, however good the of organisations modified their
for which a higher degree of planning physical security of the hotel itself. itineraries due to terrorist concerns
united.com/polaris www.travelctm.co.uk
10 | TRAVEL TRENDS TRAVEL TRENDS | 11
UP CLOSE
AND PERSONAL
Time-poor business travellers have a rich seam of specialist travel
bookers to tap in a CTM division when wanting more than the
average business trip
The rise of the Ultra High Net Worth for sold out events. What’s more, this hotel booking, arrange airport meet and
Individual has not only sparked a new concierge-style service takes care of greet, fast track through the airport,
acronym – UHNWIs - but a raft of new everything in a discreet way. charter flights and so on.
services and amenities to cater for their When frequent travellers take their “It’s labour-intensive as it’s all about
every whim. families with them on a business attention to detail,” says Emma.
UHNWIs may be less than 1% of the trip and tack on a leisure portion for “A normal travel agent typically
world’s total but together they account example, Elite steps in and organises the processes 10-15 transactions a day but
for more than 40% of the world’s total travel for the children, nannies and even we will only process five or seven for our
wealth according to Nielsen. They have the quarantine for pets sometimes. VIP clients,” she says.
high disposable income but are often “We get all sorts of funny requests,” Personal travel is where the budgets
time poor and rely on third parties to says Emma Sharp, Team Manager of and services ratchet up.
take care of the minutiae of day-to-day Elite. “We had one client who didn’t like The budget could be anything from Why a client
planning. the food on board his chartered aircraft £6,000 to £60,000 and the destination
And so it is that CTM launched Elite so we had a meal delivered to the plane anywhere from Monte Carlo to uses Elite
several years ago, a high-touch service from Nobu. Montevideo.
to answer the demand from high-end “It’s money-no-object with some of However, the bulk of Elite's work on “It’s always a pleasure
boardroom executives and personal our clients so often we’re only limited by a day-to-day basis is corporate travel
dealing with the CTM Elite
travellers for services that go way our imagination.” across Europe, North America, the Far
beyond CTMs day-to-day offering for On a daily basis, the Elite team deals East, Australia and New Zealand. team. The agents take the
business travellers. with the more mundane requests too. “They just don’t have the time,” says time to know exactly what
Think private jets, chauffeur-drive They will check travellers in for every Emma. “Their PAs know where they’re
our Executive needs are
cars, bespoke holiday experiences, flight, constantly review the booking going and what they’re doing and we
indulgent villas and yachts, restaurant to secure the best possible seat and take the lead from them and add the and their individual travel
bookings, expedited visas and tickets price, request room upgrades with every frills.” preferences. The service
we receive from the Elite
team is fantastic, especially
Rave reviews when there are clever cost
savings to be made on multi
"Thanks for all your hard work with Scott’s crazy travel schedules! It’s been great trip itineraries and it’s great
working with you and I really appreciate your efficiency and being so on the ball. to not have to think about
I will miss the frantic email exchanges!" checking in too. I don’t ever
worry that something has
"I'm very impressed (was not counting on this) by how well you managed this feat, been missed; if there is ever
and how devoted you are to your clients. You truly are a stellar agency and if there a query or something that
is anyone else that I can put in a good word with on behalf of the trust, please let just doesn’t sound right
me know and I will draft a letter to them." they are quick to ask and
clarify. In all, CTM Elite is
"They are delighted with the team effort that goes in to this account." a great service and very
reliable."
"I just wanted to extend my sincere thanks to you again for everything you did to
ensure smooth sailing. Until the next one!" Pippa Stanton, Arm Travel
www.travelctm.co.uk
OF TRAVEL RISKS SURVEY
12 | TRAVEL TRENDS EUROPE: YOUR VIEW TRAVEL TRENDS | 13
THE CHALLENGES OF PROTECTING YOUR PEOPLE AND BUSINESS CONTINUITY
SHREWD MOVES
MORE THAN HALF
TOP CHALLENGES IN RESPONDING
TO INCIDENTS OR EVENTS
Mitigating travel risk is on every organisation’s agendaorganisations
of European today; were impacted
by travel disruption or terrorism in the past year.
36%
keeping up to date with the complexity and evolving threats is a key Locating and accounting
component of the strategy, says Gillian Upton 46% for staff within reasonable
Communicating timeframe, with 24/7 report
with mobile of traveller’s status + 6pp*
According to a 2018 Business Impact workers
of Travel Risks Survey conducted by
International SOS, the top incidents
or events in 2017 that impacted 27%
organisations and mobile workers
were travel disruptions such as natural
TOP INCIDENTS OR EVENTS 56% Communicating
with local employees
disasters or hub closures (64%),
THAT IMPACTED ORGANISATIONS Access to information
terrorism (53%), political or social unrest AND MOBILE WORKERS IN 2017 about the situation
(49%), new travel policies (34%), tropical
+ 13pp*
diseases (28%), and crime (25%).
The figures translate to more than 32%
half of European organisations being Clearly defined
impacted by travel disruption or roles and
terrorism in the past year. The cost to
responsibilities
64%
the bottom line of a company is not
Source: International SOS
to be under-estimated, let alone the
53%
potential risk to life and limb if a traveller
is caught up in a terrorist attack or
natural disaster.
Because business travel takes place
risk management companies such as
International SOS to furnish them with
the company’s travel risk policy and
Travel
ensure
country reports on the country’s political disruptions
it is up to date, organise travel
risk awareness training and implement
49% 34%
Moscow is also a credible concern as the
targets in the past have included public
28%
wherever there is business opportunity,
business travellers usually have little
stability and the like, detailed security (natural
advice on potential flashpoints and
disasters,
traveller
hub closures,
tracking.
Travel risksetc.)
Terrorism
can take so many shapes
infrastructure and transport networks.
Political orThese are risks
social unrest
New travel
in parts of Russia
policies
Tropical 25%
or no choice over where they travel. so on, repatriation services in extreme and forms and in destinations that have
considered medium risk but the risks diseases Crime
Risk mitigation is the name of the cases, vaccinations, no-go areas etc etc previously been considered as low risk. escalate appreciably if travel is to the
game today in order to achieve so the traveller is well prepared. Threat is evolving and therefore pre-trip North Caucasus republics of Daagestan,
THE MEASURES TO PROTECT YOUR PEOPLE AND BUSINESS CONTINUITY
business continuity. Organisations Organisations must beef up pre-trip advice must be bang up to date. Travel Ingushetia, Kabardino-Balkaria and
can rely on their TMCs and third party advice and information, communicate to Israel, for example, is considered Karachaevo-Chrkessia.
medium risk. However, additional Violent disturbances over socio-
security precautions are required for any
2018
economic issues in large urban
trips taking place at times of heightened
townships in South Africa – principally LOOKING FORWARD:
2017 LOOKING BACK: TOP MEASURES
Israeli-Palestinian tensions, which are
known flashpoints for incidents such as in Durban, Johannesbug and Cape Town TOP PREVENTATIVE MEASURES
PUT IN PLACE TO MITIGATE TRAVEL RISKS
knife or car-ramming attacks. – are commonplace and pose a risk to
TO PUT IN PLACE
You might consider that sending travellers as bystanders.
your traveller/s to Italy requires no
60%
Sexual orientation is another growing
Shared pre-trip advice and information
forethought but petty
crime is particularly about
and opportunistic
commontravellers’
in the main
concern worldwide.
destination Any LGBT travellers need to be wary of 72% Improve communication
and education
55%
cities. For example, bag-snatching is
travelling to countries in Central Asia,
the common crimeCommunicated
in Naples. Protests
against government policies and
Travel Risk Policy
most Caribbean nations, many African
and Asian countries and much of the
53% Optimise use of existing
resources
+ 14pp*
50% Travel Risk Policy
transport-sector strikes occur regularly
Developed and updated
45% Drill
Middle East, where homosexuality is
and can cause travel disruption. It’s best
with crisis simulation
to plan itineraries accordingly. illegal. Harassment of LGBT individuals
exercises
44% Organised travel risk awareness
Travellers to the major Russian cities is commonplace. In some countries
of Moscow and St Petersburg may have
training
45% Review/Gap analysis of Travel
homosexuality carries the death penalty.
very different concerns and should be
When did business travel get so Risk Policy and procedures - 6pp*
40% Implemented a mechanism to have quick
extra vigilant if they are of African, Asian
complicated? The best advice is to
or Middle Eastern appearance as racially
access to global travel exposure
motivated attacks have been known to
occur in both cities.(traveller tracking)
do your homework, be prepared for
all eventualities and ensure that all 43% Provide regular training
to mobile workers - 7pp*
The threat of terrorist attacks in information is accurate.
www.travelctm.co.uk
BUSINESS CONTINUITY THROUGH WELLNESS MANAGEMENT
GREAT IDEAS | 15
BOOM TOWN
Poland’s capital has been booming for decades but it’s
now at something of a crossroads as the current government
The new LOT Polish Airlines seeks to change its growth model, says Gillian Upton
737 Max 8 is now flying Poland is one of the success stories sector has delivered 80% of the country’s European growth engine, competing on
from London to Warsaw
of the EU, with an economy that has growth. Poland is now the sixth largest a global stage.
been growing steadily over the last two in the region and the largest among the “Its impressive history of growth for
decades, having emerged from decades former Eastern Bloc members of the EU. more than two decades has left the
of state control. Its sharp break from Notably, Poland was the only EU country, long a marginal European
20 times per week. Communism to democracy in 1991 has
been its saving grace, with an economy
that has doubled in size over the last 25
country to avoid recession as a result of
the global financial crisis. Management
consultants McKinsey & Co goes as far
economy, poised to become a regional
growth engine,” says the McKinsey
report, Poland 2025: Europe’s new
years, measured by real GDP. The private as predicting that Poland could be a growth engine.
lot.com
www.travelctm.co.uk
16 | GREAT IDEAS GREAT IDEAS | 17
Its favourable location, next to demanding resources, the sustainable
Germany and a gateway to southeastern management of natural resources is
Europe and Russia, is another plus point. critical for Poland,” says The World Bank
Investments have been pouring into in Poland.
the country, principally into Poland’s One potential brake on this otherwise
poor infrastructure, environment, positive picture is the two-year-old
education and digital and technical Law & Justice party’s vision to change
development. For investors, Poland the country’s growth model, which
offers a big domestic market, a cheap has served it so well for so long. The
currency, an efficient and low-cost government has expanded its role, with
workforce and a business-friendly acquisitions from banking to energy.
environment. Widespread economic An increasing state involvement in the
reform and deregulation and 14 Special economy is aimed at reducing Poland’s
Economic Zones, which offer aid and dependence on foreign investment,
exemptions, make doing business in which is ironic considering that this
Poland an attractive proposition. is what has boosted productivity and
It all means that business travel is growth. As one benchmark of the
booming. The opening of the British
Business Centre Warsaw, offering advice CTM PREFERRED
and guidance to would-be investors,
helps ease the journey of a foreign BUSINESS
HOTELS
WHO FLYS UK- • Hotel Bristol
WARSAW? • Mamaison Hotel Le Regina
• Intercontinental
• Air France • Hotel Rialto
• Austrian Airlines • Sofitel Warsaw Victoria
• British Airways • H15
• Brussels Airlines • The Westin Warsaw
• KLM • Regent Warsaw Hotel
• LOT Polish Airlines • Campanile Warsaw Hotel
• Lufthansa Airways • Hotel Mercure
• Norwegian Air Shuttle Warszawa Grand
• Ryanair • Polonia Palace Hotel
(only into Warsaw- • Residence
Modin- Mazovia Airport) St Andrews Palace
• Wizz Air
one, the Neon Museum, which houses
investor into a new market. change, Moody’s has already changed a collection of neon signs from the
The capital Warsaw is full of tycoons the outlook on Poland’s A2 government communist era.
who have embraced entrepreneurship, bond rating from stable to negative. Aside from museums, take in the
chiefly in the manufacturing arena, with Is the country going backwards? Royal Castle, Wilanow Palace and
exports from manufacturing accounting Are the good times over? Time will Lazienki Park for its al fresco Chopin
for 33% of the country’s GDP. These tell. But a business traveller will sense concerts.
translate to a reliable generator of none of this on a visit, despite remnants Travellers are spoilt for choice when
There are plenty of diversions when
foreign revenue. from the city’s past sitting cheek by it comes to accommodation. Hotel
jowl with modern-day Warsaw. The work is over. The colourful Old Town
Ruchir Sharma, chief global strategist Bristol on the main thoroughfare, the
at Morgan Stanley Investment Stalinist architecture and memorials that – Stare Miasto – is Warsaw’s historic
towering InterContinental Warsaw, and
Management, is optimistic for Poland’s punctuate the city abut shimmering centre with prettily painted merchant
the Marriott, Sheraton and Westin are
future. “Look beyond China and India, skyscrapers, post-modernist edifices houses and worth a stroll around. just a handful of the major players but
Russia and Brazil,” he says. “Poland, and expansive parks. Even the towering Warsaw also groans under the weight of budget hotels also exist, such as Ibis.
rising the old-fashioned way, through Palace of Culture and Science - a museums, the best being the Museum Getting around Warsaw is easy too
manufacturing, is likely to be the next hangover from the country’s Communist of the History of Polish Jews, which as the city has an efficient transport
rich nation.” days - is today a thriving aentertainment traces 1,000 years of Jewish history and system, of tram, bus and metro lines.
Fundamental to its future is the complex of cinemas, theatres, museums, includes a replica of the synagogue that For longer stays it’s worth purchasing
management of natural resources as a university and swimming pool, as well used to be in eastern Poland. Others to a three-day ticket, which allows an
Poland is home to 33 of the 50 most as offering panoramic city views from its make a B-line for are the Warsaw Rising unlimited number of journeys for
polluted cities in Europe. “With growth tower. Museum, the Chopin Museum and a fun 72 hours.
www.travelctm.co.uk
18 | CTM INSIGHT
CTM SCORES
AT INDUSTRY
AWARDS
A handful of CTM staff were In addition, four other CTM
recognised in this year’s People Awards employees were nominated in three
2018, the annual awards scheme run other categories: John Richmond for
by The Business Travel Magazine which Account Manager of the Year, Joe Hardy
recognises individuals and teams for and Shelly Mathews both for Sales/
their exceptional work over the previous
Business Development Manager of
12 months.
the Year and Victoria Deprez as MICE
In the TMC category, Paul Coghill won
Manager of the Year.
Reservations Consultant of the Year as
he demonstrated excellent customer A panel of independent judges –
service, a can-do attitude, and the headed by chair Mark Cuschieri of UBS– Paul Coghill (right) collects his award
ability to go the extra mile for both determined the winners in 16 categories from sponsor Colin Stewart, Director
colleagues and customers. following a record number of entries. UK for Air Europa.
NEW GUIDANCE
ON NDC
LOOK FOR NDC does not mean direct connect,
highlights a new Briefing Paper from
the Aviation Committee of the GBTA
REDFERN
called Clear To Land. Airlines will have
the choice to consider direct connect
or work with aggregators (GDSs or
SBTs or TMCs) who will connect to
airline APIs to offer a one stop shop for
their travel agent partners. The Briefing
A re-brand for Redfern Travel – known due to his knowledge and expertise in Paper also shares nine tips to help keep
best for its best-in-class, proprietary the public sector. He has already been abreast of the changes, including asking
automated, end-to-end booking system instrumental in leading the implantation primary airlines about their plans for
– was unveiled on 2nd July. It will be of government business since Redfern/ API distribution and their direct/indirect
known as Corporate Travel Management. CTM was awarded a place on the Crown strategy to help see what’s coming, and
The move completes the acquisition of Commercial Service’s (CCS) agreement asking technology partners about their
the Bradford-based company late in 2016 for Public Sector Travel and Venue development plans to consume API
into the CTM fold. Solutions. content in air.
Following the successful integration, “It was obvious from the outset
CTMs clients will now benefit from more that Redfern was a perfect fit for
domestic travel options in addition to CTM,” said Healy. “There are so many
globally negotiated supplier rates and synergies between the two companies, WE WANT TO
access to increasing NDC content. They
will also have access to market-leading
not least our focus on optimising the
customer experience through innovative HEAR FROM YOU
technology including Lightning, technology and service. We value your opinions and
a content-rich online booking tool, “We have spent the last 18 months ideas on the contents of Travel
and CTMs SMART travel portal with its aligning the two businesses to integrate Matters. Please email marketing@
cutting-edge user interface design. our offerings and teams so that we can eu.travelctm.com
Michael Healy, who has served as present the strongest mix of solutions with any feedback on the
general manager of Scotland for the past possible to the market, and we are magazine or any ideas you
two years, has taken on responsibility for delighted to ‘officially’ welcome the may have for future articles.
CTM’s operations in the north of England Redfern team to the CTM fold.”
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