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BUSINESS AND O P ER AT I O N S R E V I E W 26 Changi Airport Group
Annual Report 2019/20
27
C OV I D -1 9 A N D
I T S I M PAC T O N C H A N G I A I R P O R T
The coronavirus disease outbreak Kingdom were issued with a 14-day
(Covid-19) was declared a Public stay-home notice upon arrival in
Health Emergency of International Singapore, while students abroad
Concern by the World Health were advised to return home, as
Organisation in January 2020 and countries around the world went
was subsequently characterised as a on lock-down mode. Singaporeans
pandemic in March 2020. With the were also advised to defer all
virus spreading across the globe at a travel abroad. The 14-day stay-
worrying speed, countries began to home notice was then extended
impose travel restrictions and border to all incoming travellers, with
controls to prevent importation. This those returning from the United
inevitably impacted air travel and States and the United Kingdom
upended airport operations and having to serve this at dedicated
businesses around the world. facilities. Temperature screenings
at Changi Airport had by then been
At Changi Airport, temperature expanded to include all arrival and
screening was first implemented departing flights. Autonomous cleaning machines were
deployed as part of enhanced cleaning
as a precautionary measure measures
on 3 January 2020 for inbound On 23 March 2020, Singapore
passengers arriving on flights shut its borders to short-term
To contain the spread of Covid-19,
from Wuhan, China, where news visitors in the bid to reduce the
a nation-wide ‘circuit-breaker’
of the virus first broke and gained number of rising imported cases.
was announced on 7 April 2020,
international attention. In the Flight operations at Changi
with only essential services (such
following month of February, Airport reduced drastically, with
as food & beverage takeaways
visitors with recent travel history to mainly cargo flights operating to
and supermarkets) allowed to
mainland China were not allowed to support the global supply chain
operate. Most of the retail stores
enter or transit in Singapore. and passenger flights to facilitate
and attractions at Changi Airport
the return of Singapore citizens,
and Jewel had to be shut and
As the Covid-19 pandemic residents and long-term pass
businesses were hard hit with low
worsened globally, Singapore holders, as well as the repatriation
domestic demand.
tightened its immigration and of foreign visitors.
health regulations in March 2020,
Like the rest of the world,
affecting travellers from more While the travel regulations were
Singapore’s aviation industry
countries. Those with recent able to keep imported cases
has been severely impacted by
travel history to ASEAN countries, under control, the number of local
this unprecedented crisis and
Japan, Switzerland or the United community cases continued to rise.
the outlook for recovery remains
uncertain as countries continue to
grapple with the policies, regulations
and measures required for safe
travel in a Covid-19 era. The Airports
Council International has reported
that passenger traffic globally was at
rock bottom levels, recording a year-
on-year traffic decline of over 90% in
April 2020, and a 42% year-on-year
decline for the period from January
to April 2020. Airports in Asia-Pacific
and the Middle East are forecast to
lose US$36.4 billion for the full year
2020, and this is due to a significant
drop in passenger traffic, with the
two regions jointly standing to lose
Temperature screening at Terminal 3 two billion passengers.
28 Changi Airport Group
AIR TR AFFIC
S TAT I S T I C S
(in millions)
PASSENGER
FY2019/20 62.9
MOVEMENTS
62.9M FY2018/19 66.3
FY2017/18 63.0
F Y2016/17 59.4
FY2015/16 56.7
(in thousands)
COMMERCIAL
AIRCRAFT FY2019/20 363
MOVEMENTS FY2018/19 386
363,000 FY2017/18 377
F Y2016/17 362
FY2015/16 351
(in millions)
AIRFREIGHT
FY2019/20 1.97
MOVEMENTS
1.97M FY2018/19 2.14
(tonnes of arifreight) FY2017/18 2.14
F Y2016/17 2.0
FY2015/16 1.87
Annual Report 2019/20
29
C O N N EC T I N G S I N G A P O R E
TO T H E WO R L D
Changi Airport registered 62.9 The inaugural flight FY3126 was Changi Airport’s Free Singapore
million passenger movements in received in Seletar’s new terminal Tour for transfer passengers was
financial year 2019/20, a decline of and witnessed by the Transport refreshed during the year with
5.1% due to the impact of Covid-19 Ministers of both countries. the launch of a brand-new Jewel
in February and March 2020. itinerary. In October 2019, the
Aircraft movements declined by 6% On the ultra-long-haul front, twice-daily Jewel walking tour
to 363,000 takeoffs and landings. Changi’s connectivity to the was launched, where participants
Passenger movements had United States was boosted with could get up close with Jewel’s
increased by 4.2% during the first 10 Singapore Airlines’ commencement iconic landmarks such as the Rain
months of the financial year. of non-stop services to Seattle in Vortex, Forest Valley and Canopy
September 2019. This was the fourth Park, while also learning about
Earlier in the year, Changi non-stop point to United States Singapore’s local food fare.
welcomed six new airlines – AirAsia from Singapore, in addition to Los
X, Chongqing Airlines, GoAir, Jeju Angeles, Newark and San Francisco. Driving Excellence at the Changi
Air, Urumqi Air and Vistara. Four Air Cargo Hub
new city links were also established At the 2019 World Routes Marketing On the cargo front, Changi
to Busan, Hefei, Kota Bharu and Awards, Changi Airport was welcomed two new freighter
Seattle. awarded the top prize in the ‘Over operators during the year, amid a
50 Million Passengers’ category. slowdown in global trade flows. In
In May 2019, CAG announced This was voted by a panel of May 2019, Etihad Cargo launched
a partnership with Busan airline network planners and the a weekly freighter service, directly
Metropolitan City, Korea Airports fourth time that Changi has been connecting Singapore to Abu
Corporation, Eastar Jet, SilkAir recognised in the past five years. Dhabi and Ho Chi Minh City. Qatar
and Jeju Air through a six-party Airways commenced a twice
Memorandum of Understanding Growing Travel Demand with weekly freighter service directly
to develop connectivity between Partners connecting Chicago to Singapore
Singapore and Busan, which is CAG had also been cultivating in July 2019.
Singapore’s second link to Korea. fly-cruise as a passenger segment
before Covid-19 hit the industry. In In November 2019, CAG, together
Singapore’s connectivity to Malaysia November 2019, the Group entered with the Civil Aviation Authority of
was also deepened, with Seletar a new five-year tripartite marketing Singapore, Enterprise Singapore
Airport officially welcoming Firefly’s partnership with the Singapore and Workforce Singapore,
turboprop services from Subang Tourism Board and Royal Caribbean announced their support of the
International Airport in April 2019. International to promote fly-cruises. air cargo community – to pursue
the IATA CEIV Fresh1 certification
- the first in Southeast Asia. This
initiative strengthens Changi’s
capabilities in the handling of
perishable cargo and ensures
industry best practices are in place
for the handling of perishable
products in Changi.
Supporting the Global Supply
Chain during Covid-19
In the last two months of 2019/20,
Changi’s cargo operations
were disrupted by Covid-19.
Nevertheless, CAG and its air cargo
partners stepped up to play a vital
A six-party MOU was signed to jointly promote trade, business and tourism flows between role in maintaining the distribution
Singapore and Busan.
of global supplies.
30 Changi Airport Group
from Singapore. Shipments
containing medical products such
as personal protective equipment,
test kits and masks were among the
air cargo uplifted from the region to
and through Singapore. Following
the Singapore-New Zealand
Declaration on Trade in Essential
Goods for Combating the Covid-19
Pandemic, the first chartered
flight from Auckland to Singapore
(NZ6172) arrived at Changi Airport
on 22 April 2020, carrying over
20,000 kilogrammes of chilled
meat. As part of Singapore’s
humanitarian efforts, the donation
of Covid-19 test kits to various
countries was also facilitated from
Changi Airport.
The continuity of Changi’s air cargo operations is essential to supporting communities and fighting
the Covid-19 pandemic. In the last quarter of the financial
year, Changi’s weekly cargo flights,
including cargo-only passenger
Aligned with the strong calls by IATA as well as facilitate flight crew aircraft flights, increased by over
and various industry bodies to keep turnaround and layover. This ensured 40% to about 600 a week. More
air cargo flying, critical connectivity the timely distribution of cargo, than 10 carriers, such as AirAsia
and capacity were secured during especially vital commodities such X, Air China, Cathay Pacific, Scoot
this period, with increased freighter as medical and food supplies, to and Singapore Airlines launched
frequencies and the introduction of minimise supply chain disruptions. cargo-only passenger aircraft flights
cargo-conveyance using passenger to some 30 destinations from
aircraft. CAG worked alongside Several flights by British Airways, Singapore. Changi Airport ended
the Singapore authorities to SF Airlines, Singapore Airlines,
the year with a total airfreight
introduce clear guidelines on cargo SpiceXpress and Swiss International
throughput of 1.97 million tonnes, a
conveyance on passenger aircraft, Air Lines conveyed critical supplies
decrease of 7.5% year-on-year.
It was also encouragement for
Changi Airport to be accorded
various awards during the year
for its commitment towards air
cargo excellence. These included
“Best Green Airport” at the Asian
Freight Logistics & Supply Chain
Awards 2019, as well as the “Gold
– Top Airports (over 1 million tons)”
and “Best Airport – Asia” awards
at the 2019 Air Cargo Excellence
Awards. And for the first time,
Changi Airport was honoured as the
‘International Cargo Airport of the
Year’ at the 2020 STAT Trade Times
Cultivating the fly-cruise segment with industry partners. Awards for Excellence in Air Cargo.
1 International Air Transport Association’s (IATA) Centre of Excellence for Independent Validators for Perishable Logistics (CEIV Fresh)
Annual Report 2019/20
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BUILDING ON
S ER V I C E E XC EL L EN C E
BEYOND CHANGI’S This philosophy persevered even Facilitation’ for airports that serve
during the Covid-19 pandemic more than 40 million passengers a
WORLD-CLASS year. These achievements are built
which upended operations at the
FACILITIES AND airport. Be it anticipating the travel upon the unwavering passion of
needs of passengers or providing the airport community to do their
EFFICIENT AIRPORT
service that went the extra mile, best every day for passengers.
OPERATIONS, the safety and comfort of everyone
CAG STROVE TO passing through Changi were Creating Fresh Experiences
always at the top of the minds of CAG continued to present
DELIVER THE refreshing activities at Changi
the Changi team.
BEST CHANGI Airport, with the highlight being
the year-end festivities. Passengers
EXPERIENCE TO CAG was encouraged to be
and visitors were treated to a
recognised by passengers the
PASSENGERS fun-packed winter adventure as
world over when Changi Airport
AND VISITORS Changi Airport was transformed
was named by Skytrax as the
into a fantastical Frozen
THROUGHOUT World’s Best Airport in 2020 for
Wonderland with more than
the eighth consecutive year, and
THE YEAR. the 11th time in the history of the
10,000 fans attending the over
30 meet-and-greet sessions with
awards. Changi Airport was again popular characters from Disney’s
named Best Airport by size and Frozen 2 movie. A crowd-pleaser,
region in the Airports Council the daily projection light shows
International’s Airport Service at T3, set against vivid backdrops
Quality surveys, and recognised for inspired by the movie, enthralled
‘Best Environment and Ambience more than 90,000 visitors in
by Size’, ‘Best Customer Service’ total. Jewel joined in the festive
and ‘Best Infrastructure and celebrations with a 16-metre-tall
Christmas tree, dazzling Christmas
light-ups at the Forest Valley and a
bustling Jewel Festive Market.
Changi Airport’s
annual year-end
celebration ‘A Frozen
Wonderland at
Changi’ delighted fans
with life-sized set-ups
and exciting family-
friendly activities
32 Changi Airport Group
BUILDING ON
SERVI CE E XCELLEN CE
Recognising the growing interest
in eSports, CAG partnered the
Drone Racing League (DRL) to
educate the community on drone
technology and the responsible
use of drones through a high-
speed drone race and drone
technology workshops. The
first major drone racing event
in Singapore, the ‘DRL Allianz:
Singapore Champions’ was held
at Gardens by the Bay on 26
November 2019. The experience
was also brought closer to home
The upgraded T2 will feature more greenery and natural elements, in line with Changi’s signature
through a series of workshops garden theme in its terminals.
conducted at the Changi
Experience Studio in Jewel where
guests could engage with drone Upgrading works at T2 were be refreshed as part of this project,
pilots and use a drone simulator to announced in January 2020 with with the addition of new baggage
experience the race virtually. the appointment of Takenaka claim belts and a fully-automated
Corporation as the main contractor. early bag storage system. The
Last refurbished in 2006, the renovation works will also include
Upgrading for an Enhanced
expansion and renovation works at replacing facilities and amenities
Passenger Experience
T2 will add 21,000 square metres to nearing the end of their shelf lives.
During the year, CAG continued to
the terminal building and increase
work closely with airline partners
T2’s passenger handling capacity by The suspension of T2 since May
to ensure that they had sufficient
five million passengers per annum. 2020 is part of CAG’s efforts
space to grow at Changi, and that
Designed to incorporate more to consolidate and optimise
their passengers are well-served.
greenery, retail and F&B options resources in view of the low
Before Covid-19 dampened travel
for passengers, the expanded passenger traffic resulting from
demand, Scoot’s operations were
Departure and Arrival Halls will the Covid-19 outbreak. Riding
successfully relocated from T2
feature a transformed check- on the T2 suspension, major
to T1 on 22 October 2019. With
in layout, giving more room for structural works could now take
Scoot serving about nine million
airport operations such as check-in place simultaneously across
passenger movements in 2019,
and immigration clearance. T2’s different areas within the terminal
this was the largest cross-terminal
Baggage Handling System would without compromising the
move ever completed at Changi.
Planning started in 2018 and
required close coordination among
CAG, Scoot and many airport
partners. The T1 expansion project
along with its integration with
Jewel, included additional FAST
check-in kiosks, automated bag-
drop machines, a new baggage
handling system, an expanded
and rejuvenated baggage claim
hall and meeters and greeters hall,
higher ground transport capacity
and more F&B and retail options.
In addition, the capacity for
immigration, roadway and remote
handling at the terminal were also In March 2020, one of the iconic analogues flight information display boards at T2 was retired and
enhanced. donated to the National Heritage Board to be preserved as part of Singapore’s National Collection.
Annual Report 2019/20
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BUILDING ON
SERVI CE E XCELLEN CE
passenger experience. The well- One Changi Fiesta which was disposable gloves and masks for
loved flight information display jointly organised with Certis in their personal safety.
board, operational since 1999, was November 2019. Fifteen airport
decommissioned due to increasing partners came together to organise The focus of the extra cleaning
difficulties faced in maintenance a charity bazaar to raise funds for and disinfecting was on
and sourcing of spare parts. Metta School’s Student Welfare frequently-used amenities, such
Fund. Changi Foundation also lent as automated check-in kiosks, GST
Keeping the ONE Changi Spirit its support by pledging to match refund counters, door-knobs and
High every dollar raised at the bazaar. In handrails. More than 1,200 hand
The strong cohesive spirit of the addition, the airport community sanitisers were also placed at key
ONE Changi community is the came together and clocked over touchpoints, including immigration
driving force of Changi Airport’s a million steps through exercise areas and dining outlets. Most
pursuit of service excellence. To machines from the Health of the sanitisers are housed in
build closer bonds with its various Promotion Board, to promote automatic dispensers, which do not
partner agencies, CAG enhanced health and fitness and to raise require users to touch them.
the OneChangi App in November funds. The event concluded with
2019. This convenient and easy-to- a talent show competition where One key innovation in CAG’s
use tool helped to keep everyone airport staff took to the stage to bio-safety regime has been the
in the community, across various showcase their unique talents and application of an added protective
agencies, updated on the latest skills. A total of S$48,315 was raised disinfectant coating (quaternary
airport developments and retail for the students of Metta School. ammonium chloride). The coating,
promotions. It also facilitated which has a nanoneedle-like
inter-agency interaction. To Protecting Health and Safety at structure, allows the surfaces to
encourage continuous learning the Airport be self-disinfecting after each use
among the airport community, Amid the Covid-19 pandemic, as the nanoneedles deactivates
bite-sized training content was safeguarding and protecting viruses and bacteria upon contact.
made available through the app for the health and safety of all
airport staff to watch while on-the- passengers and airport workers For the first time, ozone-infused
go. The app also has a leaderboard remains the utmost priority for water, was also being used to
where airport staff can exchange CAG. From the onset of the virus disinfect the toilets. Compared
learning credits earned for rewards outbreak, enhanced precautionary to chlorine, the most common
and incentives. and cleaning measures were liquid disinfection chemical, ozone
implemented across Changi’s is a much stronger and faster
Outside of the airport, CAG actively terminals and at Jewel to ensure disinfectant in deactivating viruses
engaged service partners to a safe environment for visitors and and bacteria.
contribute back to the community airport workers.
through initiatives such as the A total of 34 autonomous
On 3 January 2020, temperature cleaning machines have also been
screening was first implemented deployed to scrub hard floors
for inbound passengers arriving on with disinfectant while another
flights from Wuhan, China, when two sweep the carpets daily. With
news of the virus outbreak became these heightened housekeeping
known. This was subsequently measures, Changi Airport became
expanded to cover all passengers the first group of transport nodes
as the situation escalated. to be awarded the SG Clean quality
Temperature screening was also mark (awarded by the National
been put in place for guests Environment Agency), and Jewel
entering Jewel, as well as staff similarly attained the certification
entering the transit areas of the for its attractions in March 2020.
airport. In addition, cleaning and
disinfecting protocols in the airport As travel restrictions and border
The airport community came together to raise closures were rapidly introduced
funds for Metta School students during the
and at Jewel were stepped up with
One Changi Fiesta event in November 2019 all cleaning staff equipped with in many countries, CAG continued
34 Changi Airport Group
BUILDING ON
SERVI CE E XCELLEN CE
navigate Changi more easily and
independently.
Flying Singaporeans Home
As the Covid-19 situation worsened
and flight availability deteriorated
significantly, many Singaporeans
were left stranded overseas. CAG
supported the Ministry of Transport
and the Ministry of Foreign Affairs to
facilitate the return of Singaporeans
from other countries, as well as
assisted on the repatriation of
foreign nationals in Singapore.
For an added layer of protection, CAG has treated all frequently-touched surfaces at Changi such
as automated check-in kiosks and lift buttons with a protective disinfectant coating.
Singaporeans were flown home on
chartered or scheduled commercial
to maintain close communication An inter-terminal food delivery flights, with many repatriation
with airport partners through service by Smarte Carte was made flights arranged from countries such
engagement sessions and available at no added cost to the as China, Germany, Egypt, India
circulars to ensure that the airport airport community to serve the and Jordan. These passengers were
community was kept up to speed needs of workers even as they either served quarantine orders or
on the evolving developments. In continued to work on-site at stay-home notices (SHN) upon their
the initial phase where supplies Changi. arrival back to Singapore.
were in acute shortage, CAG
procured medical supplies such as When the Singapore Red Cross When the policy was tightened to
contactless thermometers, masks, Society shared that inventory of mandate all returnees to serve SHN
gloves, and hand sanitisers in large certain blood types at the Health at designated hotels in Singapore,
quantities to ensure that there was Sciences Authority national blood special facilitation was set up to
sufficient stock for airport workers bank were critically low, the airport send returnees directly to the hotels
who needed them. community stepped forward to from the airport.
donate blood at the Changi Airport
Caring for Airport Workers and Recreation Club. Optimising and Consolidating
the Community Resources
Keeping Changi Airport operational To create a more inclusive In addition to the suspension of
is crucial and ensuring the airport environment and a seamless operations at T2, operations at T4
continues running are the everyday airport experience for all were also subsequently suspended
heroes at Changi. To show care and passengers, CAG enhanced an from 16 May 2020, in view of the
appreciation to airport staff, over existing accessible toilet at the T3 small number of flights operating
30,000 “thank you” packs containing basement by equipping it with an there. The airlines still operating
hand sanitiser and Vitamin C adult diaper changing station and were relocated to T1 or T3 instead.
supplements were distributed to a height-adjustable nursing bench.
frontline airport staff from February This facility provided a conducive The consolidation of terminal
2020. The airport community also space for caregivers to attend to operations has helped CAG and its
received many thank you notes the needs of Persons with Reduced airport partners optimise resources
from members of the public Mobility (PRMs). Apart from airport in tandem with the sharp decline
and schools across Singapore, amenities, airport staff are also in flight movements. CAG has
warming the hearts of the Changi trained to identify and assist PRMs saved on running costs such as
airport community. These acts effectively. Passengers could also utilities and cleaning. When air
of encouragement were another pre-book wheelchairs, strollers travel demand picks up and airlines
source of strength for the frontline and shopping concierge services relaunch flights, CAG stands ready
staff, who continue to work tirelessly before they embarked on their to ramp up Changi’s operations and
to keep Changi going. travel journey, allowing them to reactivate its reserve capacity.
Annual Report 2019/20
35S TAY I N G
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In the airside, away from travellers’ The exercise was successfully the app has welcomed more
eyes, workers keep Changi Airport’s completed, validating CAG’s crisis than 9,000 new users, effectively
pulse strong. Like clockwork, they preparedness. doubling its user base. Adoption
deliver in-flight meals, luggage of the app helped to increase
and cargo to the right aircraft, and Promoting a Culture of Safety the participation rate for hazard
ensure that planes take off and For maintaining its safety reporting by 70%, to more
land safely. Over the past year, record, Changi Airport achieved than 1,700 reports in 2019/20.
CAG implemented various a deficiency-free rating by the By empowering the airport
initiatives to improve safety and International Federation of Air Line community with this easy-to-
productivity, so that operations Pilots’ Associations (IFALPA) for use tool, CAG aims to strengthen
continued to run smoothly the 38th consecutive year since its Changi’s safety culture and to
and efficiently. When Covid-19 opening in 1981. enable every staff to have a positive
disrupted flight schedules and the impact on the airport’s safety
way ground operations had to be A safe airport environment is culture.
managed, CAG kept a keen eye on important to ensure a positive
the work that needed to be done travel experience for passengers, Improving Training Safety and
to ensure business continuity and and to enable staff to return home Efficiency
support for airport partners. safely every day. The Airport Safety CAG has started the use of virtual
Awards (ASA) was established reality technology in the training
Renewing Certification for the in August 2016 to recognise of staff working in the airside, to
Changi and Seletar Aerodromes outstanding safety acts and safety- enable them to learn in a safe
The Air Navigation Order requires related projects by the airport and controlled environment.
all civil aerodromes in Singapore community. The ASA continued to Through the use of a driving
to hold a valid certificate. CAG be well-regarded by the CAAS and simulator, drivers can improve
successfully completed four phases key airport partners as an initiative their performance and test their
of comprehensive audits by the to recognise the safety acts and reactions in handling different
Civil Aviation Authority of Singapore projects of their staff. scenarios.
(CAAS) which ascertained that
both the Changi and Seletar Since March 2019 when the In addition to the driving
Airport aerodromes complied Service Workforce Empowerment simulator, a Passenger Loading
with regulatory requirements in all & Experience Transformation Bridge (PLB) simulator was also
aspects. The five-year certificates (SWEET) mobile app was made developed to enable PLB operators
for both airports were successfully more accessible to the airport to familiarise themselves with
renewed on 1 July 2019. community via the Apple App standard operating procedures
Store and Google Play Store, and to practise their response to
Preparing for Emergencies
CAG conducted two exercise
drills to enhance its emergency
preparedness and rescue
capabilities. Both exercises – one at
Changi Airport and one at Seletar
Airport – simulated an aircraft crash
at sea.
For the exercise at Changi Airport,
which was conducted in October
2019, a record number of 10 sea
rescue vessels were deployed, and
a total of 17 agencies with over
600 personnel participated. Over
200 role-players were deployed
as ‘casualties’ to stress-test the
emergency response network. The PLB simulator enables operators to train effectively in a safe environment
36 Changi Airport GroupS TAY I N G
O P E R AT I O N A L LY R E A D Y
exceptional scenarios safely in a
controlled environment, before
proceeding for practical training
at the aircraft stands. In addition,
trainers can also use the PLB
simulator to repeat specific training
modules for operators who need
more practice.
Enhancing Wildlife Management
through Use of Pyrotechnics
For more effective dispersal of
such large birds, CAG incorporated
the use of pyrotechnics into its
wildlife hazard management plan.
As pyrotechnics are restricted
At the E&D Innovation Day, engineers shared their projects with other colleagues
in Singapore, CAG had to
obtain the necessary approvals
from regulatory agencies, this help to improve the passenger sorting area to support the
as well as agreement with experience, it also streamlined the redevelopment of the T1 Baggage
other airport stakeholders pre-board security process. Handling System (BHS) and Fast
before implementation. The and Seamless Travel. The upgrade
implementation of pyrotechnics Inaugural Engineering Innovation saw the BHS converted to a fully
saw a 40% reduction in the Day automatic system, equipped with
number of egrets sighted, The Engineering & Development automatic sortation capability to
compared to the previous Cluster (E&D) showcased more support the implementation of
migratory season. than 20 projects through self check-in and self bag-drop
interactive exhibits during its functions at T1, as well as early
Rationalising List of Prohibited inaugural Innovation Day on 20 check-in facilities at Jewel. This
Items November 2019. Through this improved productivity for airlines
During pre-board security event, E&D hoped to introduce and ground handlers, as well as
screening, prohibited items found its transformation journey to CAG increased check-in capacity. Two
on passengers or in their cabin staff, and to cultivate the spirit of additional arrival baggage claim
bags would be confiscated before innovation among its engineers, belts were also added, further
passengers are allowed to board the regardless of their seniority, age or increasing the terminal’s baggage
aircraft. However, many passengers area of expertise. claim capacity.
whose items had been confiscated
gave CAG their feedback that some The event also aimed to inspire Increasing throughput of T3
of these prohibited items were CAG’s engineers to pick up Contact Stands
generic and should not be perceived new skills, and to explore the CAG, together with Singapore
to be of threat. use of artificial intelligence and Airlines and other airport
automation. It also aimed to partners, embarked on a joint
To address such feedback, CAG encourage them to develop their project to enable more flights
compiled a list of such commonly in-house knowledge, moving away to operate during peak hours at
confiscated items and rationalised from a reliance on off-the-shelf T3, by reducing the time aircraft
it with the Airport Police Division solutions. spend at the gate. Through close
through a risk assessment. The cross-organisation collaboration,
rationalisation exercise was Upgrading of T1’s Baggage gate availability was improved,
successfully completed, with most Handling System correspondingly reducing the
of the commonly confiscated Part of T1’s expansion works number of flights that needed
items on the list removed from the completed in June 2019 included to be assigned to remote aircraft
prohibited items list. Not only did the upgrading of its T1’s baggage stands.
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37S TAY I N G
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This was achieved by introducing
a common planning tool,
improving overall efficiency and
effectiveness of gate planning and
operations, and establishing daily
performance dialogues.
Smooth Implementation of
Taxiway Renaming
In 2019/20, CAG embarked on
the first of a five-phase project
to rename Changi Airport
taxiways as part of preparation
works for Changi East and the
airport’s expansion. This was
the first time that Changi had
renamed its taxiways since it
About 200 aircraft stand grounded at Changi’s airfield
opened 38 years ago.
The first phase, which was
Activating Business Continuity It worked with line divisions to
completed on 5 July 2019,
Measures review risk assessments and
saw prefix “A” and “B” taxiway
Faced with the global Covid-19 ensured that CAG continued to
designations changed to “P” and
pandemic, physical segregation maintain high standards of safety
“R” respectively. In total, 95 signs
of staff from critical units such as despite the dynamic situation.
spanning 72 locations in the
the Airport Emergency Service,
Changi airfield were changed
Airside Operations, Airside Parking Grounded Planes
under four hours in the wee hours
Management, Ground Operations With travel restrictions in place,
of the morning. This allowed
and essential engineering services many Singapore-based airlines
Changi to reopen the taxiways
was implemented to manage have had their fleets grounded.
ahead of schedule, with minimal
the risk of exposure and ensure While some of these planes have
impact to flights and airside users.
that Changi Airport would be been shifted to overseas storage
able to continue operating safely. facilities, most of these aircraft
These measures required staff in required parking space at Changi.
each team to work from separate It was a herculean task to arrange
locations, as well as perform for some 200 aircraft to be parked
contactless handing over and around Changi’s airfield. CAG’s
taking over of duties. Airport Operations Planning &
Airside (AOP&A) team worked
CAG also worked with airport with the airlines and their ground
partners in the Airport Operations handling agents to categorise
Centre to exercise alternate site planes according to frequency of
plans as part of efforts to ensure use. Aircraft used more often for
key airport operations could still flights are parked at gates around
function if a temporary evacuation the terminals for easy access, while
was required, such as for thorough others, flown occasionally, are
disinfection works. allocated parking at remote stands
and taxiways, including those at
The Aerodrome Safety Unit led Changi East. AOP&A supervised
safety assurance efforts in order to the towing and parking of these
minimise any safety impact from planes closely, to ensure that they
Workers changing taxiway signage in the
wee hours of the morning the changes to airport operations. were carried out safely.
38 Changi Airport GroupP R EPA R I N G F O R T H E
F U T U R E AT C H A N G I E A S T
Progress continued to be made improve its understanding of
on the Changi East development Changi East. These engagements,
in financial year 2019/20. The such as the SME Day in October,
project on a 1,080-hectare plot allowed interested companies to
consists of five sub-programmes ready their resources for when the
- a new Terminal 5 (T5); a three- tenders open.
runway system for Changi Airport;
tunnel systems and other related Impact of Covid-19
infrastructure and transport links; Many of the foreign construction
landside and aviation support workers working on the Changi
facilities; and the Changi East East site are housed in on-site
Industrial Zone. When completed, dormitories. In response to the New ancillary buildings, like this airfield
lighting control centre, were constructed
Changi East will help to enhance Covid-19 situation, CAG worked
Singapore’s air hub status and closely with its contractors and
ensure Changi’s continued dormitory operators to ensure the As the situation changed rapidly,
competitiveness and relevance. safety and well-being of the workers. CAG promptly responded to the
Health and safety regulations issued changing needs on the ground.
Since the appointment of the by the Ministry of Manpower (MOM) Areas such as rest shelters and
Master Building Consultants (MBC) and the Building and Construction an existing office were converted
and the Master Civil Consultants Authority were strictly followed; this to lodging for workers, to ensure
(MCC) in April 2018, CAG has been included daily temperature checks safe distancing. Spaces within the
working closely with the consortia, and the prohibition of mingling of dormitories and on the Changi East
and other stakeholders, throughout workers from different blocks and site were set up to create additional
the year to develop T5’s schematic floors. Additional measures, such as capacity for isolation, quarantine
design as well as the airfield erecting physical barriers between and medical needs like checks,
infrastructure design. blocks, and assigning specific swabbing and blood tests. On-
staircases and passageways for use, site teleconsultation and medical
Preparation works for civil were also implemented to minimise services were also provided. In line
operations, including the contact among workers. In addition, with MOM regulations, floors within
construction of taxiways, all communal facilities were closed the dormitories were re-zoned and
pavements and drains, testing for use. Meals were catered and re-purposed as care facilities or
and commissioning, continued packed in individual portions for clean rooms for workers who had
at Runway 3, which is currently consumption. recovered and returned to
used solely by the military. the dormitories.
Construction work on the tunnels Taking care of workers’ needs and
sub-programme also commenced well-being continues to be a priority. Given the significant impact that
in 2019/20. Necessities like kettles, electric fans Covid-19 has had on the aviation
and daily essentials were sent to the industry, the T5 development has
CAG also constructed new ancillary dormitories. Free SIM cards were been put on hold for at least two
buildings to support operations also provided so that the workers years. This is to allow for time to
within the Changi airfield. These could stay connected with their assess traffic conditions, as well as
include airfield lighting control families. Throughout the circuit to undertake studies to understand
centres serving Runway 2, and an breaker period, daily newsletters how the current designs could be
interim fire station to serve the area were sent to the workers to keep adapted for potential new safety
around Runway 2. Temporary roads them abreast of the latest news and and regulatory requirements that
and utilities infrastructure have also developments. Regular updates are to be expected. Nevertheless,
been laid across the Changi East from the government, as well as the government has confirmed
site to support construction. useful information and videos on that T5 remains a critical long-term
maintaining personal hygiene, were infrastructure investment for the
In preparation for other upcoming also shared. To mark Hari Raya future of Singapore’s economy,
development tenders, CAG has Puasa, festive meals, dates and and CAG is committed to seeing
engaged the local construction care packs were distributed to the through the completion of the
industry to garner interest and workers. development in the years to come.
Annual Report 2019/20
39S T R EN G T H EN I N G R E TA I L
AT C H A N G I
especially during the school
holidays. The World of tokidoki
landed at Changi Airport in March
2019, featuring tokidoki-themed
inflatable playground, show flat
and merchandise, in addition to
exclusive meet-and-greet sessions
with the brand’s most popular
characters. Designed by Simone
Legno, an Italian artist who was
infatuated with Japan, tokidoki
is known for its cute and quirky
characters which live in different
whimsical worlds.
French rose garden by Dior – A Changi 1st experience
Changi Airport ended 2019/20 with offerings, iShopChangi onboarded
S$2.6 billion in concession sales, more than 10,000 new products
a decrease of 9.2% as depressed from brands like Aveda, Banyan
passenger traffic following Tree Essentials, Too Faced and
the Covid-19 outbreak meant more.
a significant negative impact
on sales in the airport stores in During the year, Changi Airport’s
February and March. In contrast, loyalty programme - Changi
concession sales at Changi rose Rewards, grew its membership
1.5% year-on-year during the first base by 50% compared to the
10 months of the year. previous year.
Twenty-nine new brands were A Shopping Destination
launched at Changi Airport during With the aim of bringing travellers
the year, including premium coffee the newest product launches and
retailer Bacha Coffee, jewellery unique shopping experiences, the
brand Chow Tai Fook and Jamie Changi 1st programme is a result
Oliver’s Jamie’s Deli in the transit of CAG’s close partnership with its
areas. Wine retailer, 8 by Bottles & retailers and brands. There were a
Bottles, the first DON DON Donki total of 19 Changi 1st activations in
airport store outside Japan and the 2019/20. Some of the highlights
second outlet of Japan Gourmet included a rose garden at Terminal
Hall SORA, also opened in the 1 by Dior, along with its range of
airport’s public areas. iconic fragrances, and a limited-
edition collection of Johnnie Walker
Changi Airport’s online duty-free whiskies inspired by the well-
portal iShopChangi achieved a known Game of Thrones series.
healthy growth of 58% in sales in
the first 10 months of 2019/20. As Throughout the year, CAG
Changi continues to strengthen continued to attract travellers and
its online presence and offer local visitors with its calendar of Fans striking a pose with the superhero at the
travellers the widest range of events across Changi’s terminals, Spider-Man: Far From Home exhibition
40 Changi Airport GroupIn June 2019, Changi Airport 3’s Basement 2 (T3B2), CAG was in both the transit and public
continued to inspire travel with pleased to expand its line-up of areas. These efforts, which were in
a destination-themed event that fun activities for the young and addition to various rental assistance
featured cities like London, Prague young-at-heart in the public packages were provided for
and Venice in conjunction with the area of the terminal. From movie concessionaries, encouraged local
latest Spider-Man movie franchise, screenings, live performances, yoga visitors to shop and dine at Changi
Spider-Man: Far From Home. In sessions and storytelling to the first with free parking promotions,
September 2019, Changi Airport Changi Trivia Night, the various added benefits for Changi Rewards
hosted an art installation featuring programmes helped to drive members, and free playground
cities around China and a mala footfall and reinforced T3B2 as a passes. While the March 2020
hotpot-inspired playground. family favourite place, for recreation. school holiday event (Trolls World
Tour) was downsized to factor
New Partnership in safe-distancing measures,
With the addition of a lifestyle
It was a significant year for CAG’s families still had fun with photo
event space, ST3PS, at Terminal
commercial business, with Lotte opportunities with key characters
Duty Free (Lotte) introduced as from the film, free screenings of
a new anchor partner, following the first Trolls movie at ST3PS, and
the award of Changi Airport’s core exclusive Trolls merchandise.
Liquor and Tobacco concession to
the world’s second largest travel As the virus outbreak continued to
show no abatement and brought
retailer in terms of sales turnover.
Singapore into a ‘Circuit Breaker’
Lotte will operate all 18 stores across
period in April 2020, iShopChangi
Changi’s four terminals, spanning
served a new segment, non-
more than 8,000 square metres of
travellers, through home delivery.
retail space.
iShopChangiWines also offered
wines and spirits which had taxes
With its experience in the travel
and duties absorbed. During
retail industry, Lotte presented a
this period, only stores providing
proposal that aligned with Changi’s
essential services were open and
vision of delivering the best-in-
F&B outlets served customers with
class offerings for passengers in the
takeaway or delivery options.
Liquor and Tobacco category.
To help tenants manage cost
Passengers can look forward and optimise their resources,
to brand new store designs, an CAG worked closely with them to
extensive selection of brands, adjust their outlet operating hours
experiential concepts, and annual according to flight schedules.
large-scale events. Renovation Tenants were also constantly
works will commence in phases in kept informed of the changes in
2020/21. travel advisories and related safe
distancing measures to ensure
Greater Support for full compliance of the regulatory
Concessionaries measures.
When Covid-19 began to affect
travel in the last two months of With the trend of more consumers
the year, CAG launched marketing shopping online, e-commerce will
and promotional campaigns to be a key business driver for CAG’s
generate domestic demand in future growth, particularly in a post-
support of its tenant partners Covid-19 environment.
Annual Report 2019/20
41U N V EI L I N G A S PA R K L I N G
I C O N TO T H E WO R L D
A KEY HIGHLIGHT The 135,700 square metre multi- options such as dining under the
dimensional lifestyle destination sparkling glass roof on Level 5 or
FOR CAG DURING welcomed an overwhelming enjoying a unique duplex shopping
THE YEAR WAS number of local and foreign visitors experience.
who were awed by the wonders of
UNDOUBTEDLY
its iconic architecture and design Beyond that, Jewel introduced one-
THE UNVEILING by world-renowned architect of-a-kind play attractions created by
OF JEWEL CHANGI Moshe Safdie. top designers from Britain, France,
Germany, the Netherlands and
AIRPORT (JEWEL) Built on the site of the former T1 Singapore, offering fun for people of
TO THE WORLD ON open-air car park, this joint venture all ages. Visitors can navigate their
with CapitaLand is home to over way through the Mirror Maze and
17 APRIL 2019.
280 retail and F&B outlets, a hotel, Hedge Maze, walk or bounce on
an 11-hall cinema, a supermarket the Sky Nets, explore the sculptural
and a plethora of airport facilities. playscape of Discovery Slides, and
Setting Jewel apart, flagship outlets, enjoy a spectacular view of the
new-to-market brands and new- world’s tallest indoor waterfall, the
concept stores brought novelty Rain Vortex and the majestic Forest
to the Jewel experience, where Valley from the Canopy Bridge.
visitors have a variety of experiential
Young children are also able to
frolic in the mist of the Foggy
Bowls to enjoy a play experience
on ‘clouds’. Additionally, the
Topiary Walk, featuring animal
topiaries such as the orangutan,
crocodile, elephant, peacock and
chameleon, and the Petal Garden
with its seasonal floral displays
Situated at
the heart of
Changi Airport,
Jewel is home
to world-class
experiences
42 Changi Airport GroupU N V E I L I N G A S PA R K L I N G
ICON TO THE WORLD
Jewel’s grand opening on
18 October was graced by
Singapore’s Prime Minister Lee
Hsien Loong, in conjuction with
CAG’s 10th anniversary celebrations.
A new light and sound show for
the majestic 40-metre Rain Vortex
was unveiled at the event. The
new show was set to the song ‘As
I Believe’, the brainchild of three
of Singapore’s top music talents;
with the melody composed by
JJ Lin, English lyrics written by
Dick Lee, and arrangements by
Jewel’s grand opening launch ceremony officiated by PM Lee renowned music director, Goh
Kheng Long.
have been some of the favourite retail real estate projects are Reinventing the Changi Airport
Instagrammable spots in Jewel. honoured. Experience
Elevating the travel experience,
At level 4, visitors are also able to Celebrating the Opening of Jewel Jewel houses airport facilities
explore the Changi Experience As part of the marketing efforts and services managed by CAG
Studio, conceived to tell interesting for Jewel, CAG teamed up with that offer passengers passing
virtual stories of Changi Airport, Singaporean singer-songwriter, JJ through Changi even greater
featuring a garden that ‘sings’, Lin (林俊杰), for his composition – convenience and enjoyment. To
a throwback to a runway race, The Right Time (‘对的时间点’). Moved facilitate check-in efficiency, the
missions to collect airport trolleys by Jewel’s iconic Rain Vortex, it Jewel early check-in facility and
became JJ Lin’s inspiration in his baggage storage service were
and to top the charts of a smile
song writing. The collaboration introduced to give passengers
competition. With a collection of
leveraging JJ Lin’s appeal as an more time and flexibility to
over 20 different touchpoints and
international artiste and the explore the wonders of Jewel and
10 zones spread over 3,000 square
attractiveness of Jewel as a unique Changi Airport’s terminals. With
metres, the attraction utilises
backdrop for the song’s music a total of 35 airlines onboard, the
technology to present a wide mix
video production, amplified the early check-in facility at Jewel can
of unique digital experiences,
branding of Jewel way beyond serve close to 80% of all departing
including interactive games,
Singapore’s shores. passengers. The airlines that
projection storytelling, immersive
shows and gallery exhibits. Adjacent
to the Changi Experience Studio,
GIFT by Changi Airport allows
visitors to bring home a piece
of the airport or Jewel-themed
memorabilia, as well as a wide
range of specially curated travel
lifestyle products.
For its complexity in design and
construction, retail curation,
operations and attractions, Jewel
was accorded the Special Jury
Award at the MAPIC Awards 2019,
an event held in Cannes, France,
where the world’s most outstanding A plethora of digital activities await at Changi Experience Studio, perfect for a family day out
Annual Report 2019/20
43U N V E I L I N G A S PA R K L I N G
ICON TO THE WORLD
adding more hand sanitisers, as
well as increased frequency in
the cleaning and disinfecting of
high-contact areas. Similar to
Changi’s terminals, ozone-infused
water was used for cleaning
and frequently touched surfaces
were coated with a protective
disinfectant.
During this difficult period, Jewel
British Airways celebrates 100 years with a fashion show of its crew uniforms over the decades at Changi Airport Development
the Cloud9 Event Piazza stayed committed to supporting
its tenants with rental relief and
offered this service include Cathay of Singapore’s largest membership marketing initiatives to help
Pacific, Malaysian Airlines, Qantas programmes – Changi Rewards drive sales. Jewel was one of the
Group and the Singapore Airlines and CapitaStar, which have a first mall landlords in Singapore
Group. The Jewel early check-in combined membership of over to reach out to tenants to offer
facility served more than 387,000 two million members. rental rebates from February.
passengers during the year. The When operating conditions were
Cloud9 Event Piazza (Level 5) was To strengthen its position as a go- exacerbated by the circuit breaker
used for conferences, lifestyle to weekend destination for local measures imposed in April, further
events, networking sessions, and residents, Jewel introduced a slew
rent relief was granted from April
by Changi’s aviation partners for of exciting events. In collaboration
to June. In addition, Jewel stepped
corporate gala dinner celebrations. with its tenant, Pokémon Centre
up marketing initiatives to help
Singapore, a weekly Pokemon
capture footfall and worked with
CAG partnered with the Singapore Parade where cute and lovable
partners to introduce delivery
Tourism Board and Singapore characters from the brand made
services during the circuit breaker
Airlines to introduce a new their appearance and performed
period.
2.5-hour free walking tour of at the Forest Valley. In addition,
Jewel, giving transit travellers Jewel fulfilled the dreams of many
flying through Changi a taste of for a white Christmas with snow at
Singapore’s newest attraction. the Canopy Park and Forest Valley,
Led by an experienced guide, along with a plethora of other
this complimentary tour took activities such as a festive market
travellers through the many and a Christmas-themed light
features of Jewel, including a and sound show, to bring up the
closer look at the architecture festive sparkle.
marvel, local food tastings, and
with a complimentary entry to the Keeping Jewel’s sparkle amid the
Canopy Park. Covid-19 outbreak
The well-being of guests, tenants
Delighting Visitors with Fresh and partners is a top priority for
New Experiences Jewel, and all the more so during
To excite shoppers, shopping the Covid-19 pandemic. Since
promotions were launched to February 2020, precautionary
ensure that the Jewel retail measures and enhanced
experience remained refreshing cleaning have been put in place
for both locals and foreign to safeguard and protect the
travellers alike. Shoppers at Jewel health of staff, tenant partners
can enjoy the exclusive privileges and visitors at Jewel. These
include setting up temperature To spread the festive cheer, visitors were
of the Jewel Double Rewards greeted with a 16-metre-tall Christmas tree in
programme, brought about by two screening at all entry points, Jewel, the tallest ever in Changi
44 Changi Airport GroupOUR
G LO B A L P R E S EN C E
Transforming Airports country’s third largest domestic in a passenger satisfaction survey
Worldwide carrier, Avianca Brasil, and conducted by the Brazil Transport
Changi Airports International international capacity reduction Ministry.
(CAI), a wholly-owned subsidiary by LATAM Airlines.
of Changi Airport Group, invests China
in and consults for airports During the year, 29 new Chongqing
around the world. Its portfolio commercial outlets were added to CAI’s commercial joint venture
includes airports in Brazil, China, offer passengers a wider selection with Chongqing Airport Group
India, Japan, the Philippines, and of dining and retail options. These Co., Sino-Singapore Chongqing
Russia. In financial year 2019/20, it included Café Ritazza, Mania de Airport Commercial Management
consulted on projects in Canada, Churrasco and Maybelline.
Co., Ltd, outperformed
China and Southeast Asia.
expectations in its first year.
The airport also launched
Brazil RIOgaleaoLOG, an 8,000
In the first three quarters of the
CAI has a 51% stake in the square metre grade ‘A’ logistics
financial year, revenue grew over
concessionaire which operates warehouse, to enhance its
10% year-on-year, higher than the
Tom Jobim International Airport position as a key cargo hub. A
overall passenger growth.
in Rio de Janeiro, Brazil. The first of its kind in Brazil, it handles
airport’s business remained import and export logistics in
resilient in 2019/20 despite the one place, with a higher level of Commercial facilities were
country’s challenging economic security and shorter processing upgraded with the award of 44
situation. Nearly 14 million time. new concessions in Terminals 2
passengers, a third of whom were and 3A, including two local mass-
international passengers, passed The airport renewed its CEIV market brands and a two-star
through the country’s second Pharma1 certification by the Michelin restaurant. The refreshed
largest international gateway. International Airport Transport options catered to different
Overall, passenger traffic declined Association. It also topped the traveller needs and enhanced the
close to 9% from the previous list for Passenger Services and airport’s sense of place.
year due to the collapse of the Efficiency in Security Processes
Tom Jobim International Airport expands its dining options
1 Center of Excellence for Independent Validators in Pharmaceutical Logistics
Annual Report 2019/20
45OUR
G LO B A L P R E S E N C E
The airport clinched two Best
Airport awards for customer
service and environment for the
over 40 million passengers per
annum (mppa) category at the
Airports Council International
(ACI) Airport Service Quality (ASQ)
Awards 2019.
CAI holds a 49% stake in the joint
venture, formed to manage the
airport’s non-aeronautical business.
Shenzhen
In August 2019, CAI signed a Fukuoka airport opens a new dessert hall
three-year technical services
agreement (TSA) with Shenzhen
Bao’an International Airport to
A key focus was to expand the China, Taiwan, and within the
strengthen its service quality. This
airport’s traffic network. During the Philippines.
included developing the airport’s
year, the airport welcomed three
service management framework,
new airlines and three new city New amenities, refreshed retail
introducing innovative service
links, despite lower than expected options, and more hassle-free
concepts, and implementing new
international traffic due to geo- processes were introduced in
service strategies to uplift overall
political trade tensions between time for the airport to serve as the
customer experience. The contract
Japan and Korea. alternative hub to welcome sports
is CAI’s first service-focused, multi-
teams for the 30th Southeast
year TSA in China.
Airport retail and F&B offerings Asian Games. Plans to open a new
were enhanced. The commercial 110,000 square metre passenger
India area was expanded by 12% through terminal in 2021, which will
Durgapur Aerotropolis is India’s space reconfiguration, and a new double its current capacity, are
first privately managed airport city. dessert hall with 14 specialty stores underway.
CAI has a 30.2% stake in Bengal opened. The airport also facilitated
Aerotropolis Projects Limited, the G20 Finance Ministers and CAI holds a 15% stake in the
which develops the aerotropolis. Central Bank Governors Meeting in operating company.
Fukuoka in June 2019.
With airline promotion efforts, Russia
Kazi Nazrul Islam Airport is now The Philippines Krasnodar Region
directly linked to four out of five CAI and its partners won a 25- In 2012, CAI invested in a group
of India’s metro cities outside of year concession to operate and of airports in Russia’s Krasnodar
West Bengal. During the year, the maintain Clark International region. Since then, traffic at the
airport raised flight movements to Airport in the Philippines. In August Anapa, Krasnodar and Sochi
20 weekly flights, with load factors 2019, the new operator, Luzon airports more than doubled to 13.2
of over 80%. International Premier Airport mppa.
Development Corp. (LIPAD), took
Japan over airport operations. CAI worked with its partners to
Fukuoka Airport is CAI’s first attract airlines and launch new
investment in Japan. A CAI CAI partnered LIPAD to engage city pairs. Sochi and Krasnodar
consortium, through its operating airlines and tourism authorities. airports registered double-digit
company, Fukuoka International Passenger traffic continued to growth in international traffic, with
Airport Co., took over airport grow by double digits as the airport more flights to Asia, Europe and
operations on 1 April 2019. welcomed new city links to Korea, the Middle East. All three airports
46 Changi Airport GroupYou can also read
