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Business Comment FEBRUARY/MARCH 2021 Internationalisation and Connectivity
CONTENTS
International Internationalisation and
Enterprising Connectivity 18
Festival still
Welcome to the latest issue of Business Comment. leads on
Leading
international
stage
It has been a year of lockdown, and ways that bring huge benefits to the
tightening and – occasionally – easing citizens in ways that are sustainable
Local
of restrictions that have been designed and well-managed.
to help tackle and manage this awful
The enormous part played by ports
pandemic, which has seen our nation,
in our everyday life often pass under
and indeed the world, face a public
Strathclyde
the radar, but city-based Forth Ports
health crisis unprecedented in modern
are one of the UK’s biggest players
times.
and the role our ports will play in our
The impact on lives and livelihoods has recovery will be vital and on a massive
been catastrophic. More than 100,000 scale. With major investment underway
The final word in business education deaths from Covid 19 in the UK, and and planned, and with the potential to
tens of thousands of jobs lost here create investment and job creation on a
in Edinburgh alone. Our City centre, major scale, the ports will be needed by
20
normally the bustling, busy, beating everyone who hopes to do business in
heart of our Capital has been effectively this country and overseas.
Ports the Answer to Stormy
Seas
stilled for a year. It’s a picture that has
Our departure from the European Union,
been replicated around the world, from
and the world’s biggest free market,
Rome to Rio.
adds a further layer of challenge. New
The bright light at the end of this tunnel rules, new paperwork, new obstacles
Contents and Introduction 03
has been the development in record- all face businesses in their exporting
shattering time of vaccines which we endeavours and Edinburgh Chamber, as Chamber News 04 | 06
are now seeing rolled out to tackle the part of the British Chambers Network, Feature: Trading in 2021 08
virus and, hopefully, bring a return to is well-placed to help businesses
Chamber News 09
some kind of normal future. And that navigate the maze through our in-house
has only been made possible by the expertise in this area. Paul Wrighting, Circular Economy 10
huge scale of the international effort Trade Training Manager at British In Conversation With 12
Strathclyde Business School is a top business that has been made to develop the Chambers of Commerce, offers some
New Members 13
school within a leading international technological vaccines. excellent advice in the magazine.
University, recently named UK University of the Year Opinion Piece 14
Never has the importance of Elsewhere in the magazine, as ever,
in the prestigious Times Higher Awards 2019. internationalism and global co- there is news about our members, their Developing Young Workforce 16
operation been more evident. resilience and innovation. Special Report 18 | 21
As a long-established, pioneering business school,
we understand the business needs of organisations, It is therefore entirely appropriate Corporate View 22 | 23
from SMEs and start ups to global players. that this issue of Business Comment Chamber Training 25
focuses on Edinburgh’s desire to
Inspiring Connections 26
With seven international centres, we know first hand continue to look out towards the world
the importance of global thinking and we continue in all aspects of our life. We look at International Update 27
to introduce innovative business programmes and what the world-famous Edinburgh Chamber News 28
bespoke executive education to suit the demands of International Festival has done during
Ask the Expert 29
an evolving business world. the past year to continue to fly the
flag as the world’s Festival City, and Business Mentoring 30
Liz McAreavey
Our acclaimed MBA programme can be studied on what plans are being put in place to Chief Executive, 60 Seconds | Get with IT 31
Edinburgh Chamber
a full time, part time or flexible learning basis which ensure the show goes on, and on, in of Commerce
Chamber Partners 32 | 36
means you don’t have to give up the day job – or
Edinburgh’s Newcomers 38
travel far – to get a world class MBA.
www.strath.ac.uk/business February/March 2021 BC 3
CHAMBER NEWS CHAMBER NEWS
John Lewis Edinburgh create new destination for
customers, visitors and Partners to enjoy.
I write this as we prepare to face another period of lockdown at the start of 2021
after one of the toughest years for retail, our communities and our families.
Six smart sales suggestions
Alan Gilfillan, Partner at Balfour+Manson, has six tips if you decide to sell
your business. We will once again be called upon to show our moved to Waitrose on a permanent basis as
1. Find the right buyer: You might know who 4.Think about confidentiality: Before of the deal and the price you can expect to resilience, determination and spirit to ensure we continue to work together to support trade
you want to sell to, perhaps a competitor or making confidential business information achieve. we are in the strongest possible position to across both brands.
an employee. If not, you can seek assistance available to a potential buyer, make sure you welcome back shoppers as soon as we are
If you are considering selling your business, We have also shown our appreciation to our
from professional advisers. If you expect have a non-disclosure agreement (NDA) in able.
it’s important you know where you stand. customers and Partners with random acts
significant interest, you might consider an place restricting the buyer’s use and further Like many, we have had to adapt at pace to of kindness through our Give A Little Love
Instructing a lawyer can help simplify this
auction, but how widely do you want it known disclosure of information provided. support changing customer behaviour, both Christmas campaign, which aimed to raise £4m
process for you. wider selection of brands, new services and a
that you’re in the market to sell? What will online and in our shops. For us, it's about being for two charities: FareShare, which helps those
5. Be ready to respond to detailed focus on inspiring and delighting customers
staff, customers and suppliers make of it? www.balfour-manson.co.uk flexible and embracing current trends wherever facing food poverty and Home-Start, which
information requests: A serious buyer’s due through new experiences.
2. Identify and deal with thorny issues: diligence will cover accounts, finance, assets, 0131 200 1200 possible. We've had to respond quickly to works with parents who need support.
change our assortments and focus to react to We want to work collaboratively with other
Think carefully what might put off potential business contracts, insurance, compliance, As we look forward to the completion of our
large demand for certain products, particularly businesses across the St James Quarter and
buyers. Is there any uncertainty around data protection, health and safety, employees, branch refurbishment and the opening of the
technology and home furnishings as home the city centre, the City Council, the Chamber
the ownership of key business assets? tax and more. Subject to having that NDA in new St James Quarter in April 2021 we have a
working became increasingly prevalent. We've of Commerce and the BID team to build
Any ongoing disputes with customers or place, make all information and supporting unique opportunity to create jobs, drive much
also made many of our in-store services confidence and to bring workers, shoppers and
employees? Any missing or incomplete documents available to help the deal progress needed city centre footfall, lift spirits and create
available virtually, including home design and visitors back into the city centre. We want to
records? Try to resolve each issue swiftly. a totally new destination for our customers,
personal styling. build the night time economy and integrate St
proactively, ideally before going to market, or visitors and Partners to enjoy.
6. Structure the sale in a tax-efficient James Quarter into the city centre through an
it could result in a potential buyer withdrawing The value of good customer service has never
manner: Check the eligibility criteria for exciting events programme.
or reducing the value of an offer. In challenging times, I feel very privileged to be
Business Asset Disposal Relief (previously been so evident and I’m proud of the enormous
among those at the heart of a fabulous new It’s been a difficult time and more challenges
3. Consider third party approvals: If business Entrepreneurs’ Relief), which reduces a efforts of all our Partners. Their commitment,
mixed-use scheme and to have the opportunity may lay ahead, but there are many reasons
premises are leased, on what terms will the seller’s chargeable gains tax liability to flexibility, willingness to support each other and
of creating a totally new shopping experience to be optimistic about the future and the
landlord agree to deal with the buyer and release 10%. Also be considerate to the buyer’s tax determination to be there for our customers
for our customers. We want to offer the very opportunities open to us too.
you? Who else might you need to consult? Are position, working with them to identify a tax- has been inspiring. Dozens of our Partners, for
highest level of customer service in a new John
there any other shareholders or investors? efficient structure, as this will affect the value example, transferred to Waitrose in the peak of Barry Blamire, Head of Branch, John Lewis
Lewis flagship department store for Scotland
the crisis to help. Many of those Partners have Edinburgh
which is right for the current times - with a
4 BC February/March 2021 February/March 2021 BC 5
CHAMBER NEWS BC ADVERTORIAL
Take Action. Track Progress. Transform the World Why choose Microsoft Dynamics 365
What is sustainable development? Sustainable development meets the needs of Business Central?
the present without compromising the ability of future generations to meet their
own needs. In the last issue, we listed some of the most common signs that would
suggest that your organisation may have outgrown its accounting system and
The 17 Sustainable Development Goals how this would have been approached in the past.
(SDGs) were adopted by all United Nations
Member States in 2015, with 169 targets In this issue, we are going to look specifically
to reach 2030. The goals and targets are at what Business Central offers an
universal, meaning they apply to all countries organization.
worldwide, not just emerging countries.
Achieving the goals requires action on all Benefits of Business Central
fronts-government, businesses, civil society, Microsoft Dynamics 365 Business Central is
and people everywhere all have a role to play. designed to provide tools to better manage
The Sustainable Development Goals are the your financials, automate and secure your
blueprint for achieving a better and more supply chain, boost sales and customer
sustainable future for all. They address the service, while optimising your operations. It
global challenges we face, including poverty, connects your people and processes with
inequality, climate change, environmental a single, unified solution integrated into
degradation, peace and justice. Microsoft Office 365, so data can be quickly
and easily shared with key people throughout
"2021 will be the year that showcases
your organisation.
Scotland's shared purpose in accelerating
progress towards the SDGs. All eyes are on That means you get access to current,
COP26 - our SME community is the beating accurate data so you are making informed
heart of Scotland's economy and can drive decisions possible. For example, when a
a fair and inclusive green recovery." Dr Hock sales rep working from home or on site
Tan, Edinburgh Napier University makes a change to a customer quote, it
updates the forecast report back at the office.
Small, Medium and Micro Enterprises tablet or mobile and share data internally by Better integration with Microsoft 365, the
With more accurate information at your
(SMEs) are often viewed as a solution to installing the app in Microsoft Teams. Power Platform and Teams including
fingertips, decisions have a bigger impact on
the deepening levels of poverty, inequality Word merge
the bottom line. Extend Business Central as your business
and unemployment in the majority of
grows with support for multiple languages Further country and region expansion
disadvantaged communities. SMEs are As an all-in-one platform solution, it makes
and directly improve their sustainability Understand and share your impact. Get a and locations and industry-specific apps.
acknowledged as having the potential to managing financials, sales, service and Cloud printing on mobile app and from
create jobs, generate income, reduce poverty performance. Edinburgh Napier University clear view of how your operations, supply operations easier and faster at a lower cost Drive continuous process optimisation, Microsoft Teams app
and bridge the widening gap of inequality. would like to work with a group of SMEs and chain, and business model create a positive of ownership, compared to traditional ERP accelerate your sales process and deliver
help them build back better after the COVID-19
Although the business community has pandemic. Join us to help and tackle some of
impact, and identify risk areas for each SDG. solutions and is tailored to specifically meet excellent customer service across How can Endeavour help?
the needs of SMEs. Being a cloud-based sales, servicing and projects. Implement
made substantial progress, we have a lot the key issues of our time. Set goals and track improvement. We have Our Microsoft Certified team have been
solution, Business Central offers faster manufacturing processes to work within
more work to do to achieve our vision of a 10 years to achieve the SDGs. Stay motivated delivering Dynamics 365 solutions since its
SDG Action Manager enables your company implementation and migration from existing supply and capacity constraints using
better and more sustainable future for all. and visualise your progress on the dashboard. launch and our implementation and migration
to: systems, no upfront hardware and software detailed bills of materials, sub-assemblies and
For this reason, the United Nations Global services are led by a Chartered Accountant
costs, combined with a much lower cost work orders allowing you to reconcile scrap
Compact is introducing the SDG Action Find your starting point. Learn which SDGs Collaborate across your company. Invite with over 30 years’ practical experience in
of ownership based on a monthly, per user, and deviations in consumption and output.
Manager to provide all types of businesses matter most to you based on your company colleagues to join the SDG Action Manager, delivering the right information at the right
per month licensing model and that can be
with an opportunity to learn about, manage, profile, and how to take action today. contribute expertise, and see real-time time to organisations across many different
accessed securely from anywhere from any The Future of Business Central types and sizes.
progress and performance. device in the same way that you can get your
Microsoft continues to invest in Business
email and files from Office 365. If you would like to speak with someone
Learn at every step. Determine high- Central and its published roadmap and latest
“2021 will be the year that showcases impact action based on thought-provoking
Work Smarter, Faster, Anywhere
release plan provide details of improvements
about how Dynamics 365 Business
Central could help support and grow your
yet actionable assessment questions, and additional functionality with the timing of
Scotland’s shared purpose in accelerating benchmarks, and improvement guides. Get insights on your business when and their release.
organisation, call us at either our Belfast
office on 028 9031 1010 or Edinburgh office
where you need it, with real-time dashboards
progress towards the SDGs. All eyes are on Trailblaze together. Join a global movement and KPIs for each user role. Link your
The first release wave for 2021 lists several on 0131 376 0090 to discuss the potential
enhancements that will be generally available power that Business Central could deliver to
COP26 - our SME community is the beating heart of companies working to build a better world
for people and the planet by 2030.
business data to productivity tools including
Excel to improve customer experiences.
in April 2021 including: your organisation. Additional information on
Business Central and the services we provide
of Scotland’s economy and can drive a fair and Mobilise your business as a force for good!
Automate workflows and processes
taking advantage of Power Apps, Power
Automatic creation of lot and serial
numbers
can be found on our website at
inclusive green recovery.” To take part in this project please contact Dr
Kenny Crossan at k.crossan@napier.ac.uk for
Automate, Power Virtual Agents and Artificial
Improvements in bank reconciliations
https://www.endeavour-is.com.
Intelligence. Access your data on desktop,
Dr Hock Tan, Edinburgh Napier University further details.
6 BC February/March 2021 February/March 2021 BC 7
FEATURE: TRADING IN 2021 CHAMBER NEWS
Why are Rules of Origin putting a spanner in
the works?
Rules of Origin (RoO) are putting a spanner in the works for UK exporters wishing
to take advantage of the UK’s newly negotiated trade deals with the EU and all
trade deals we had with the EU that have been rolled over.
Need help in your Business? Not sure who
to hire?
By Paul Wrighting the agreement. If we did not have RoO then
companies could just import goods into a
counties counted towards the origin of the
goods and in some agreements they still can
A Heriot Watt University Placement Student could be the answer!
Trade Training Manager,
British Chambers of Commerce country that has a trade deal with the country as long as they processed in some way in the
they want to trade with then just export the UK. This is called cumulation and is included Why recruit a placement Who is this for? MSc Construction Project Management
with Industry Placement
The new trade agreements only allow goods goods from that country even though the in some format in most trade agreements. The student? Everyone! Businesses of all sizes and sectors
of UK origin to move tariff and quota free. country that originally sent the goods does not issue UK businesses are having at the moment Placements can be paid or unpaid, part-time can benefit from having one of our students MSc Commercial Management and
Many UK exporters from a variety of sectors have a deal with that country. For example, a is that cumulation can only apply if the goods or full-time, we are flexible! working in their business Quantity Surveying with Industry
are finding that goods they thought they US company wants to export to the EU, but are processed and there is a list of minimal Placement
could export tariff and quota free do not No fee is payable to the University for
the US and the EU do not have a trade deal. processes which do not change the origin of What is it?
meet the new origin rules putting their goods Without RoO the US company could export the the goods. For example if Norwegian salmon arranging the placement, and we work with Start Date and Duration.
at a disadvantage compared to their EU both the student and employer to ensure that An innovative two-year MSc programme
goods to the UK and then on to the EU taking is imported into the UK and then repackaged Placements start Summer 2021 until Spring
competitors. The rules define which goods the relationship is equally beneficial for all which incorporates one year on-campus
advantage of the UK EU trade deal. for the consumer market, then repackaging 2022 but we can adapt to your timeframe.
can be counted as originating in the UK is considered a minimal process which does involved, offering support before and during academic study followed by an industry
and therefore benefit from the negotiated The rules vary for each commodity code the placement, with clearly defined learning placement. The industry placement is
not confer origin, so the goods remain of
agreements. though in general if 50% of the ex works price
Norwegian origin. If the same Norwegian outcomes agreed at the outset. designed to enable students to apply their Find out more
is considered as originating in the UK then the knowledge in practice and add value to both To learn more about this opportunity please
So, why do we have RoO? RoO are written into salmon is imported into the UK and is smoked Direct access to a pool of engaged and
goods would be considered to be of UK origin. contact:
all trade agreements to ensure that reduced and then repackaged for the consumer market, enthusiastic students who are actively the employer whilst also enhancing the
For goods wholly originating on the UK this is
tariffs and other non-trade barriers covered then the salmon can be considered of UK seeking placements. Only students who student’s professional development. The
not an issue but with modern supply chains MSc International Business Management with
by the agreement are only available to goods origin. successfully pass the initial academic Masters level degrees, delivered by both
parts come from all over the world. When we Industry Placement - Anna Wilson, Student
originating in the countries that have signed were a member of the EU then parts from EU These rules will have the effect of curtailing component of the curriculum are eligible for Edinburgh Business School and the School Placement Co-ordinator for
the UK from being a distribution centre for EU the placement, ensuring they have proven of Energy, Geoscience, Infrastructure and Anna.wilson@hw.ac.uk
goods. It may make UK manufacturers look ability and are placement ready. Society, include:
MSc in Civil Engineering, Commercial
for UK suppliers to replace their existing EU
“The issue UK businesses are having at the moment suppliers, but EU manufactures face the same
Students subject to any interview and
selection process that the employer wishes to
MSc in International Business Management and Quantity Surveying and
Management with Industry Placement Construction Project Management with
is that cumulation can only apply if the goods are issue so may well replace there UK suppliers.
In short RoO are an added barrier to trade
apply to ensure there is a good fit.
MSc Civil Engineering with Industry
Industry Placement - Karen Beattie, Student
Placement Co-ordinator
processed and there is a list of minimal processes that many UK exporters have not needed to Great opportunity to get to know and train a
student as a potential graduate employee.
Placement Karen.beattie@hw.ac.uk
consider before. Not all goods can move tariff
which do not change the origin of the goods.” and quota free between our trading partners.
8 BC February/March 2021 February/March 2021 BC 9
CIRCULAR ECONOMY BC ADVERTORIAL
2021: The Year CRM Systems Take Over the World
Covid recovery must be circular
Ok…so taking over the world is a bit strong. But if 2020 has shown us anything,
The development of vaccines to tackle the Covid 19 pandemic has raised it’s that people and businesses can and will adapt to change, but they need the
hopes that an end to the public health crisis that has cost lives and livelihoods right tools.
may be in sight.
And we think CRM systems are just one part of
a whole toolbox that businesses will need over
By Mayan Grace the next 12 months.
Head of Projects
Edinburgh Chamber of Commerce The challenges businesses face
As we say goodbye to a difficult 2020 and COVID-19 and lockdown have been the biggest
challenge most businesses have ever faced.
look ahead to what, we hope, will be a better
The shutdowns and lockdowns have meant
2021 then thoughts turn to the shape of our a workforce constantly in flux, never knowing
future, and in particular the shape that our exactly what the next day was going to bring.
economic recovery will take.
But that workforce stepped up. They started
Whatever that may be, an increasing number working from home, learning new software and
of Governments, economists and business skills, and did everything they could to keep the
leaders believe that the shape will have to be economy (and their company) moving forward.
circular. And, sad to say, it’s not over yet. 2021 is
going to be another year of lockdowns and
The pandemic and the restrictions imposed
shutdowns.
to control it have caused us to look again at for their entire workforce or just selected an increased adoption of customer service (or
many aspects of life – including how we run As such, businesses have been spending the individuals or teams. Others just want the HelpDesk / Ticketing) systems. There’s also the
our economies. last several months making strategies and option available for their disaster planning expectation of an increase of focus on digital
budgets to help them not only cope, but thrive processes, recognising that, while remote marketing.
For example, the existing economic model is over the coming year. working isn’t for them, there is a strong chance
linear, based on “make, use and dispose.” The that future lockdowns will require it. Although there are standalone systems that
global economy relies on deeply intertwined, Setting a budget will let you manage these specific needs, there
complex and often remote supply chains, With all this in mind, you’re looking at about is a real benefit to keeping them within a CRM
Generally speaking, revenue for most 49% of businesses looking to invest in software system like OpenCRM.
sustained by more using billions of tons businesses is down (or stagnant) compared and/or cloud services, specifically to cater for
of new raw materials each year to meet to last year. But interestingly, about 85% of this shift. The main win is the continuous flow of
the demand. It has been unsustainable for European businesses surveyed by SpiceWorks information between the people managing
decades, and the complications it brings have (for their State of IT survey) are planning on In shifting to a Cloud based software and these systems and the rest of your team.
been exposed through recent months. increasing or keeping their current IT spending system, there is a real focus both on the Letting salespeople see whether someone has
budget. requirements of the team and the security of recently raised a ticket, asked a question, or just
A circular economy provides an alternative the systems being used. A recent survey by clicked on a link in a marketing email can help
model, with products designed to be Gartner backs this up, saying that IT spending Flexera found that around 83% of businesses them tailor their next phone call.
decreased or stagnated in 2020, but looks view security as their biggest concern when
repurposed and regenerated, keeping And vice versa…if an agent on your customer
to increase worldwide by a projected 4%. shifting to the Cloud.
materials in use for much longer. And enterprise software (including CRM) service desk knows someone has recently
and support for small and medium sized There have, of course, been many other
investment is expected to grow by 7.2%!! signed an order or has an outstanding invoice,
Circular Edinburgh is an innovative businesses in Scotland to be more resource examples of innovative circular economy And we can certainly back this up. they can change their response to any
programme designed to help companies efficient and create a more circular economy. thinking that have opened business John-David Lovelock, distinguished research We’re seeing a change in the questions new complaint or question.
who want to be sustainable and responsible opportunities and also created competitive vice president at Gartner, suggests that this potential customers are asking us during
in the way they go about their business – Despite the difficulties, many local companies advantages as consumers become spend is down to a combination of need and This kind of end-to-end solution is better for
system demonstrations. People want to
usually developing improved efficiencies and have been helped, supported and encouraged increasingly interested in how the products trust. Businesses need software to keep their know more about the security of our system making sure your whole team is “singing from
increased customer appeal as a result. through a series of digital events, seminars and services they buy are created. business going (and hopefully to grow it). They and infrastructure than ever before. Just the same songsheet”…and can save your
and meetings to take advantage of the saw how well Cloud-based software functioned as important they want to understand how business money by saving time, reducing how
A partnership between Zero Waste Scotland As we all look to rebuild our economy, we throughout 2020, keeping their workforce to control access to their data using our many systems you are using and ultimately
benefits that Circular Economy thinking can
and Edinburgh Chamber of Commerce, the know we want it to be one that is better, more productive. permissions model as well. delivering better customer service.
bring.
programme provides support and advice to resilient and more sustainable. And that will Recognising the likelihood of continued If you’d like to learn more about OpenCRM or
certainly mean, more Circular. We’ve also found that our existing customers
organisations keen to break free from the We’ve seen: city businesses repurpose disruption to “normal” ways of doing business, see more information on the stats discussed in
are coming to us with plans to expand their
make, use and dispose economy, with all of existing raw materials “mined” from management teams all over the world are use of CRM. They may be replacing an old this article, please head over to www.opencrm.
For further information please visit https://
its waste and expense. electronic equipment to create new jewellery; responding by planning their spending. system that was exclusively desk-based rather co.uk.
www.edinburghchamber.co.uk/circular-
the development of reusable sanitary edinburgh/ or contact Mayan Grace than in the Cloud. Or they’ve got departments
The Circular Edinburgh project is supported
as part of Zero Waste Scotland’s Resource products to help end period poverty and or Lauren Ridgley on 0131 221 2999 Making a strategy who could do with being more efficient. Some Graham Anderson, is the CEO
reduce plastic waste entering our oceans; have even added whole new processes to their and founder of OpenCRM,
Efficient Circular Economy Accelerator (option 5) or email circulareconomy@ This spending will, of course, not be made
business that need integrating to their CRM one of the UK’s leading
Programme, which will invest £73m in the re-use of retired climbing ropes to edinburghchamber.co.uk blindly or recklessly. Business leaders are
system. customer relationship
create designer dog leads; old linen taken in looking to update their infrastructure and
circular economy and resource efficiency management systems.
change business processes as a response to a
projects, thanks to support from the exchange for environmentally friendly new
change in the way we all work now. CRM taking over the world?
European Regional Development Fund sheets used to create dog beds; and coffee
Some businesses are talking about a One of the big trends that we as an industry are
(ERDF). This programme provides funding grinds repurposed as fertiliser.
permanent shift to remote working, either expecting over the next 12 months includes
10 BC February/March 2021 February/March 2021 BC 11
IN CONVERSATION WITH: MOORGARTH NEW MEMBERS
Name: Tim Vaughan
WELCOME TO OUR NEW MEMBERS
BroadenBase Projects Interference Pattern Intercultural Youth Scotland
Job Title: Chief Executive Officer
Company: Moorgarth Group
1. Tell us about Moorgarth and its role in the City?
Moorgarth comprises 3 businesses, the property owning www.BroadenBaseProjects.com www.interferencepattern.com www.interculturalyouthscotland.org
asset management, PM+U our property management arm
and The Boutique Workplace our flexible working and serviced Warren Elsmore Aquila Accountancy Coffee Tepuy
offer proposition. We have specialised in capital intensive and
transformatory repositioning of tired older properties into more
modern and relevant facilities that cater for their markets,
community focussed, local engagement, collaboration and
partner being our mantra. Awareness of the “new world” allows
us to innovate and deliver exciting projects and solutions.
www.warrenelsmore.com www.aquila-accountancy.co.uk www.coffeetepuy.co.uk
2. What does your role at the company involve?
I am Joint CEO of our listed holding company, with primary
Victim Support Scotland The Edinburgh Boiler Company Property Studios Ltd
responsibility for all the UK activities, leading the charge on all
our asset management and growth initiatives.
3. What attracted Moorgarth to the challenge of
Waverley Mall? Tim
Vaughan
I have known Waverley Mall for 25 years and always thought
what a missed opportunity it was. The best location in Edinburgh
www.victimsupport.scot www.theedinburghboilercompany.com www.propertystudios.co.uk
but no relevance to its market and no profile onto Princes
steps. Following this our footfall increased by almost 15%, resulting
Street. The opportunity to create something that will complement
in significantly improved trading. The development on the roof will The Refillery RE/MAX - Marina Ferbej Flying Computers
the existing offer but have that connection to both visitors and the
people of the city. create the much needed prominence the scheme has never had
before. The centre will provide all with an opportunity to shop local,
4. It is said that consumers are now buying into
indulge themselves in all that is Edinburgh and Scotland as well as
experiences, how do Moorgarth plan to incorporate
get the essentials they will need for their journeys.
‘experience’ into the space at Waverly Mall?
Experience combines many different elements, the physical 6. Are there any exciting projects on the horizon for
Moorgarth at Waverley Mall? www.therefillery.co.uk mferbej@remax-scotland.net contact@flyingcomputers.co.uk
environment is one, technological engagement another, the mixed
retail, leisure and food offers another. Perhaps more importantly
Many – watch this space!!
than anything is the relevance and connection to its market and
PekoeTea Trickle Data Insights Rubycom
customer service and sense of welcome our building exude, will 7. Other than your current positon, what would be your
make people come back. When we have finished we will have a truly dream job?
destinational offer combined with a regular calendar of exciting
I’m lucky, I do have a fascinating job, despite the current challenges.
events and activities that will draw in our customer for totally
Otherwise, a driver of one of those massive wagons that cross the
different reason that exist currently.
USA.
5. With Waverley Mall sitting right at the gateway www.pekoetea.co.uk https://trickle.works www.rubycomlimited.com
to Scotland, how do Moorgarth plan to connect with 8. Outside of business, what is most important in your
passing commuters and visitors? life? Would you like more information on joining the Chamber?
The connection started with the widening of the entrances onto the My wife and 3 kids, the dog, and my beautiful motorbikes. Membership prices start at only £25.80 per month.Please contact us for more information.
Richard Ellis Head of Membership, Richard.ellis@edinburghchamber.co.uk
12 BC February/March 2021 February/March 2021 BC 13
OPINION PIECE BC ADVERTORIAL
Key milestone reached in the construction of Trams
to Newhaven
Last month we reached an exciting milestone in the construction of Trams to
Newhaven, one of the Capital’s largest infrastructure projects, when the first track
was laid at Ocean Terminal.
Intelligencia Training Reveals New Behavioural
Detection Analysis Programme
Intelligencia Training has announced the addition of a drama-based, online
programme in Behavioural Detection Analysis.
As the UK’s leading provider of intelligence to provide parity of knowledge and skills in what makes things ‘odd’, empowering them
and security apprenticeships, Intelligencia the basics of good Behavioural Detection to act upon observations and gut feeling.
Training recently recognised the need for Analysis.
Timetabled to carry the first passengers in And this is more relevant than ever as we look By involving each trainee in the role
the provision of training within Behavioural
Spring 2023, Trams to Newhaven will add to recover from the COVID pandemic, and the Nick Atkinson, Commercial Director of of Behavioural Detection Analysis,
Detection Analysis.
nearly three miles of track to the existing route, unparalleled impact it has had on all aspects Intelligencia Training, commented: “This organisations are able to build a robust
connecting Leith and Newhaven to the city of city life. We know that, eventually, some Launched in collaboration with parent rewarding programme builds upon the culture of risk mitigation – enhancing the
centre and onward to Edinburgh Airport. sense of normality will return and, when it does, organisation, Intqual-pro, the new online success we have engaging with an ever ability to both spot and act upon anomalous
we should be on the world stage. When we programme presents an opportunity for growing number of Government agencies, behaviour, as well as improving overall
Not only will the completed line deliver a
welcome visitors back to Edinburgh, we want those working in this crucial area of expertise public sector departments and the security customer service.
high capacity light rail service to this densely
to showcase our beautiful UNESCO World to engage in compelling, distance training, industry, the ability to further develop the
populated part of the city, but it will be pivotal The Behavioural Detection Analysis
Heritage site in the centre, but also all that other with key learning outputs embedded within a specialist skill sets required to operate in
to the city’s ambitious transport, mobility and programme has been a welcomed addition
parts of the city have to offer. unique filmed drama. these sectors is a huge advantage.”
climate-related goals. amongst Intelligencia Training’s portfolio
There is no doubt the events of this year will Relevant to any organisation involved in The key aim of the programme is not about of established offerings across Intelligence
If Edinburgh is to hold its own as a modern
impact on people’s travel habits and this must to create a truly people-friendly city centre. crowded public spaces, such as those increasing suspicion, but about increasing Analysis, Counter Fraud Investigation and
European Capital, the status quo is no longer
be taken into account as we look ahead to As part of construction, we’re taking every across retail, entertainment and travel awareness. Delegates will gain a general Financial Services Risk/Compliance.
an option. Following Dublin, Manchester, Berlin
a fully operational tram line to Newhaven in opportunity to enhance public spaces, cycling sectors, the new online programme aims understanding of anomalous behaviour and
and other cities where light rail systems have For more information, contact
2023. Having said that, I’m pleased that our infrastructure and pedestrian routes, helping
transformed public transport, we need to info@intelligenciatraining.com or visit www.
recently updated Final Business Case, which
change the way people move around the city.
incorporated rigorous stress-testing and
people to walk, cycle and spend time in their
local communities too. “This rewarding programme builds upon the success intelligenciatraining.com.
Large capacity trams, each carrying up to 250
passengers, offer a reliable, clean alternative
scenario planning for a post-COVID future,
found that the economic and financial business Over the decades this city has been awarded we have engaging with an ever growing number of
to private car journeys. Their increased use,
alongside the city’s excellent bus service, will be
cases for the project still stack up. countless accolades for our pioneering
approach – this year alone we were named
Government agencies, public sector departments
central to cutting congestion, driving down air
pollution and achieving our zero carbon 2030
Of course, more than anything, we want the
service to benefit residents here. Its delivery will
most forward-thinking city in the UK and and the security industry, the ability to further
included amongst the world’s 50 most
target. align closely with our proposed City Mobility innovative cities. That’s exactly the kind of develop the specialist skill sets required to operate
Plan, which envisions accessible, affordable
Delivering trams to the north of Edinburgh will
and sustainable travel in the city, and Edinburgh
attitude we have toward the future of transport
in Edinburgh, and the delivery of Trams to
in these sectors is a huge advantage.”
unlock a swathe of the city for development,
City Centre Transformation, our bold plan Newhaven is front and centre of this.
employment and economic opportunities too.
14 BC February/March 2021 February/March 2021 BC 15
DELVELOPING YOUNG WORKFORCE BC ADVERTORIAL
Virtual Training Launched to Sustain Intelligence and
Security Professionalisation
Intqual-pro has launched a new series of virtual training programmes to support
continued professionalisation across the intelligence, cyber and safeguarding
communities.
As organisations continue to operate remotely from our Internet Research course. The ever The programmes delivered by Intqual-pro
due to the impact of the COVID-19 pandemic, increasing need to have a platform that can represent some of the UK’s leading and first
Intqual-pro, a global leader in the delivery of be used for a single line of enquiry and provide vocational qualifications in their specialist
intelligence and security training, has adapted an audit trail for research and investigation fields. These include: The Higher Diploma in
the delivery of their programmes to allow those will provide utility, increasing efficiency and Intelligence Operations, which quickly became
across the communities the opportunity to effectiveness of an analyst’s work. Much the UK’s leading vocational qualification in
achieve high-quality, role relevant training in a time and effort have gone into producing Intelligence Analysis; the Level 3 Internet
socially distant learning environment. a programme that shows how a suitable Research & Investigation, which was the first
virtual machine, an appropriate browser and a recognised qualification within this discipline;
The launch of virtual training in these fields
number of relevant tools can be put together and the Level 6 Diploma in Intelligence
has been important to ensure intelligence and
to meet an organisation’s requirements when Management, the first Level 6 qualification
security professionals can continue to develop
using online resources. The aim is post specific to Intelligence Managers that can be
the knowledge and skills needed to perform
attendance, delegates will have a functioning achieved outside of a university setting.
effectively in their role, whilst in-person training
virtual machine, operating system with a
programmes remain on hold. Current and ex-serving military personnel have
number of tools relevant to their role installed
Intqual-pro have recently announced dates and running. There is the added benefit of also been invited to join Intqual-pro's virtual
for their Intelligence Operations, Intelligence quarterly catch-up workshops where delegates training series using their ELCAS credits,
Management and Internet Research & can share experiences, successes and be following the training providers recent approval
Investigation programmes, as well as new bought up to date regarding latest applications to join the Ministry of Defence’s Enhanced
course in the application of a Virtual Machine and updates to current tools.” Learning Credit Scheme.
for Research & Investigation.
Delegates attending the virtual training
Commenting on the new Virtual Machine courses can expect to gain parity of skills with
course, Mark Burton, Director of Operations those in similar roles throughout high-profile
at Intqual-pro, said: “This programme has organisations from both public and private
evolved as a result of multiple client’s feedback sectors.
16 BC February/March 2021 February/March 2021 BC 17
SPECIAL REPORT: TRANSPORT AND INFRASTRUCTURE
Festival still
leads on
international
stage
This was the year of The Great Pause when much of the human activity we had There is no doubting the appeal of the Festival.
Its international audience of 400,000 enjoys
Francesca said: “By its nature the Festival is
defined by its bringing people together to share
taken to be “normal” was forced to a juddering standstill by the Covid 19 global huge support from the local population, that live experience, by bringing people together
with 58% of audiences in 2019 coming from in this wonderful city. But this year also showed
pandemic. Edinburgh and the Lothians and a further 18% us that there are other ways to reach not only
coming from the rest of Scotland. In addition, our traditional audience, but new audiences and
We saw scenes of hospitals overwhelmed, silenced for a year, the Edinburgh International come at a huge economic cost to the city it has research regularly shows that most local people who might never be able to see a live
sick people forced to die alone, jobs lost in Festival was doing what it has always done - it also allowed organisers to look at how they people believe the festivals make Edinburgh a show.
their thousands as nations were forced to innovated, pioneered, and delighted. Most might improve their harmony with the city. better place to live.
impose lockdown on their populations. But important of all, the Edinburgh International “We don’t want to diminish the physical Festival
Francesca Hegyi, Executive Director of Its international appeal makes Edinburgh, for in any sense, but we now know that we can
we saw also our environment benefit, an end Festival has been evaluating, considering and
to “presenteeism” in our workplaces and the planning. Edinburgh International Festival, is an advocate a month every year, the Cultural Capital of the enhance and grow its reach using technology.
potential beginning of a new work/life balance. of what she describes as “responsible World. A reputation no other city enjoys, and
So that when the curtain goes up on one of internationalism.” “And that in turn has also provided a whole
Even the very air improved. most would love to have. new resource that we have been able to make
the greatest shows on earth next August, the
And we saw the world’s greatest performing Festival will be back brighter, better, more Speaking further on international travel, she When the opportunity to present the festival to its available for schools and colleges throughout
said “It’s almost like responsible drinking. Like General Manager of Glyndebourne Opera,
arts festival cancelled for the first time since sustainable and smarter than ever before. live audiences was denied, the Festival went digital. Scotland, to use to educate and inspire our
drinking a really fine whisky. Fantastic, and an young people. In advocating and pursuing Henry Harvey Wood, the Head of the British
it began in 1947. But while the applause in While the absence of the Festival, and its fellow
enjoyable and pleasant experience in the right My Light Shines On, filmed primarily in empty “responsible internationalism” Edinburgh Council in Scotland, and leaders from the City
our theatres and venues may have been festivals including the Fringe, has undoubtedly
quantity. But take it too far and it is bad for you. venues throughout Edinburgh, attracted a International Festival is simply building on its of Edinburgh. It was established in 1947 – in
global audience of over a million spanning history and its legacy. the wake of World War Two - as a world class
“The Festival brings artists from all over the world
47 countries, including USA, Canada,
“The Festival brings artists from all over and adds enormously to the life of the city. But Francesca explained: “I am looking forward cultural event to bring countries together
Austria, Germany and France. The through art.
we also must be cognisant of our impact on the to developing new opportunities throughout
Festival also lit up the sky above the
the world and adds enormously to the life city and the way we relate to its citizens.
capital with over 750 beacons of light from 13
this year by working with corporate partners
to solve some of the challenges we have
For further information about Edinburgh
“For example, we need to do all we can to venues, illuminating dark performance spaces
of the city. But we also must be cognisant
International Festival visit eif.co.uk.
identified around sustainability, technology and
help the city reduce its carbon footprint. That across the Festival City. In order to create the
internationalism.” If you would like to discuss partnerships with
of our impact on the city and the way we
means, for example, thinking about how we spectacular display both on and offline, the
bring artists here, how long for, and what we International Festival engaged over 500 artists The Edinburgh International Festival was Edinburgh International Festival, please contact
relate to its citizens.”
use them for when they are here to ensure the and arts workers during August 2020. the inspired idea of Rudolf Bing, then the Sadie McKinlay: sadie.mckinlay@eif.co.uk.
city gets the most benefit.”
18 BC February/March 2021 February/March 2021 BC 19SPECIAL REPORT: TRANSPORT AND INFRASTRUCTURE
Ports the
Answer
to Stormy
Seas
The old expression “any port in a storm” could take
on a whole new meaning as the UK seeks to rebuild
its economy and its opportunities in the wake of
the perfect storm formed by the global coronavirus
pandemic and a post Brexit trading world.
Ports could hold one of the biggest keys to Leith-based Forth Ports is one of the UK’s
unlock new jobs and potential prosperity – largest and leading operators of ports in
with ports making huge investments as they the UK. Charles Hammond, Chief Executive,
maintain their determination to keep the supply has ensured their ports at Tilbury, London,
of goods and materials flowing between us and and at Leith, Dundee, Grangemouth, Rosyth,
the rest of the world. Methil and Burntisland are ready to meet the
challenges of the UK leaving Europe.
And that will be vital as we seek to create new
He said: “Customs, border and security
jobs and opportunities for our citizens as we,
formalities have already changed on 1 January
eventually, emerge to a new normal. Consider our construction industry thrives by keeping Ports, DP World and Ford working together on major renewables and North Sea oil and gas ports across the east coast, from the Thames
and will change further on 1 July 2021 for intra-
this, 95% of all goods come into the UK by sea. the flow through our ports. Supply chains are a project like this you have to believe that there decommissioning projects, and also continues to the Tay, and Tilbury in particular has seen
European trade flows, but what’s required?
The UK Government is also keen to develop realigning as they seek greater resilience and will be real investment in creating something to invest at Leith. huge investment to ensure the demand can
“For at least two years our dedicated in-house a low carbon route close to market, and our of real value. We believe this project could be met. In addition, that will mean longer
Freeports – low tax zones designed to Brexit transition team has been at the heart ports are ideally placed to support through our create around 20,000 jobs and stimulate wider Mr Hammond is also Chairman of the UK Major sea voyages (and a need for more shipping)
encourage investment and economic activity of discussions with the Border Delivery and investment in infrastructure, market leading economic regeneration.” Ports Group, the association for port operators. coupled with an improved rail network.
– and these could also trigger economic Protocol Group and all tiers of the governments turnaround times and capacity for growth.” He said considerable work had been done in
regeneration in areas in need of an economic in England and Scotland as the UK prepares Forth Ports are now looking at the potential “This will see goods loaded and unloaded
the months and years leading up to Brexit, and
boost. for this new dawn. The team has also been The company has made a £260 million for a Freeport at Grangemouth, Scotland’s closer to their eventual destination, and in turn
investment programme in a new port on the that it was clear that major changes are certain
working collaboratively with our customers to biggest port and export hub. In addition, the that should see more regional haulage and so
Thames, Tilbury2, and an overhaul of their rail in the UK ports landscape.
provide Brexit flexible solutions. company has invested around £40 million at fewer long road journeys. That will lead to a
terminals at Tilbury and an investment of £3 Dundee to make the port a marine hub for Trade is likely to be spread more throughout reduced carbon supply chain.
“Harnessing our vast experience and proven million at Grangemouth which will create a low
performance of handling rest-of-world trade, carbon distribution model for the food, drink “Ports are potentially able to play a major role
I.T. backed border and booking systems,
an extensive network of ferry and container
and perishables sectors – connecting Europe’s “When you get Forth Ports, DP World and Ford in levelling up and regenerating our economy.
For every job we create within our ports, we
largest port to Scotland’s largest container port.
connections, and onward rail and road strategic
linkages to the largest domestic consumer The UK Government has already thrown its
working together on a project like this you have create ten in the wider community. This is
the fourth most productive industry in the
markets, we will ensure that goods continue to weight behind the development of Freeports to to believe that there will be real investment in UK. With the investment being made, and
efficiently flow across our borders and onward encourage economic recovery, and Forth Ports
to their final destination. is involved in a major bid on the Thames along creating something of real value. We believe with the right policies and support, ports can
create jobs and skills, create new businesses
with fellow port operator DP World and Ford of
“Our commitment is to ensure our shelves
Dagenham. this project could create around 20,000 jobs and and help businesses grow, and we can help
remain stocked, our NHS is supported, our create a more sustainable and inclusive future
vehicles fuelled, our industrial base fired and Mr Hammond added: “When you get Forth stimulate wider economic regeneration.” economy.”
20 BC February/March 2021 February/March 2021 BC 21CORPORATE VIEW CORPORATE VIEW
Benefiting nature, business and the community Staying connected at Home and Away
The Dornoch Environmental Enhancement Project (DEEP) is a ground-breaking 2020 has been the hardest year that Edinburgh’s tourism industry has ever faced.
collaboration between industry, academia and charity to restore native European The ongoing pandemic continues to threaten the 30,000 jobs supported by the
oysters to the protected area of the Dornoch Firth, after more than a century. To sector and will devastate £1.3bn of normal visitor spend.
date recreating entire reefs has never before been attempted in Europe.
By Paula Ward
Regional Leadership Director, VisitScotland
In response to the crisis, as ‘Team Edinburgh’
has come together and collaboration has been
vital for us – working closely with our strategic
visitor economy partners ETAG and City of
Edinburgh Council and others across the city.
We’ve been at the front line working on a one to
one basis with businesses through our industry
relationship and quality assurance teams
while keeping Edinburgh connected to our
core domestic and international markets with
recovery campaigns, virtual trade events and
valuable insights on how consumer behaviours
have been affected via our online channels.
Our global outlook
While we haven’t been able to open our doors
to international visitors in the usual ways, we
have constantly sought to keep Scotland front
DEEP, supported by The Glenmorangie Oysters enhance biodiversity through the collaboration to share research and knowledge of mind as the first-choice destination when
Company, aims to shift the ambitions of marine creation of complex reefs where small into reef restoration. DEEP and its partners travel is deemed safe - using the messaging
conservation using the expertise of Heriot- invertebrates and fish can shelter hosted a 155-scientist conference at the Royal ‘Dream Now, Travel Later’. During the first
Watt University’s (HWU) Centre of Marine Society in Edinburgh in May 2019 to ‘Unlock the national lockdown, we used our web and
The project is demonstrating new markets
Biodiversity and Biotechnology, and the Marine social media channels to showcase digital 257 buyers from 23 markets – with over 30 A sense of community spirit and a surge in
in oyster habitat restoration and the native Blueprint for Oyster Restoration’, where current
Conservation Society (MCS). Together they assets to fans of Scotland across the world, Edinburgh businesses exhibiting. A first of its people rediscovering their local area has been
oyster supply chain. The restoration market findings and results from the DEEP project
have created a model with global potential with content ranging from sketching lessons kind for VisitScotland, the digital nature of the a global phenomenon of 2020. We ran a major
across Europe has the potential for a were shared.
which will help inspire other marine species featuring the Forth Bridge to highlighting virtual event enabled a wider spread of countries to campaign focusing on the message Love Local,
sustainable 50 million oysters that could
to be reintroduced in areas where they have The 20-country conference has spawned a experiences at Edinburgh Castle and the Palace connect with Edinburgh businesses through encouraging the people of Edinburgh to get
boost aquaculture in fragile communities,
become extinct. This collaboration is already of Holyroodhouse. 1:1 meetings, presentations and even virtual behind and protect the places we love to visit.
especially in the Scottish Highlands. whole series of research papers, including
bringing about a range of benefits including: experiences including storytelling with Mercat This included working with partners on the
a special issue of Aquatic Conservation in There is pent up demand for international
The project is already seen as an exemplar Tours. Our ongoing activity with travel trade #ForeverEdinburgh and #ShopHereThisYear
The growth of the marine habitat of the November 2020. The article focused on sharing travel, and activity like this helps ensure
of excellence with ongoing research and will stand us in good stead as we look ahead to campaigns to generate support for businesses
Dornoch Firth best practice and at the heart of it was DEEP. Edinburgh remains front of mind when it’s safe
expertise in reef regeneration widely shared. international market recovery. across the city.
to travel again. When we launched our ‘Absence
95% of the waste discharge from the This has commercial application with a Speaking on the project Hamish Torrie, Makes the Heart Grow Fonder’ film in April The city’s existing networks have proven
Glenmorangie Distillery being cleansed potential global audience. As part of our domestic recovery activity, we
Director of Corporate Social Responsibility, The 2020, we reached 1.6 million people across our invaluable during the past year – as we’ve
through the Anearobic Digestion plant, and worked with Online Travel Agents to inspire
Oyster beds are among ‘the most imperilled Glenmorangie Company said: “DEEP is truly channels in the first four days, so we’ve seen seen through international partnerships, where
the last 5% is made environmentally more and encourage bookings to Scotland from
marine habitats on earth’ including throughout collaborative effort between HWU Centre’s of from engagement rates on social media and Edinburgh’s tourism industry has had the
sustainable. These learnings are being the UK market. During the period between 31
the North Atlantic. Shellfish beds are Marine Biodiversity and Biotechnology, the marketing activity that our tactics are working opportunity to share experiences with Europe
shared with the wider whisky industry and July to 30 September, over 35% of Edinburgh
productive, depositional habitats that support and there is appetite to (re)discover Edinburgh and beyond.
other European reef restoration projects. Marine Conservation Society and us here at the room nights booked on Expedia.co.uk can be
important ecosystems. Oyster habitats are when it’s possible to do so.
Glenmorangie Company. attributed to a campaign we ran with Expedia
Benefiting the economy and the native recognised internationally for their value in
As part of our ongoing activity to connect Loving Local Group Media Solutions, leveraging on-site
oyster supply chain in Scotland. locking-up nitrogen and carbon. "We are very excited to move the project to its travel trade with businesses, our Scotland Keeping connected close to home has been media and an inspiring content hub. Through
With two coastal distilleries, the Glenmorangie The Dornoch Firth oyster beds will become next stage and have been hugely encouraged Reconnect event in November 2020 featured just as important throughout the pandemic. activity with Trip Advisor we promoted bespoke
Company wanted to engage with marine functionally mature over the next 10-20 years. by the enthusiastic support that our meticulous,
regional curated itineraries and from 31 July -7
conservation as part of a CSR commitment The ambition is that these numbers will be research-led approach has received from a
October, 30 Edinburgh & the Lothians points of
while reducing its environmental impact. expanded to 200,000 over three years and wide range of Scottish Government agencies “The city’s existing networks have proven invaluable interest or businesses were featured.
Having invested in anaerobic digestion to then four million over five years, creating a and native oyster growers.
reduce the biological load in its discharge by 40-hectare reef and putting DEEP and Scotland during the past year – as we’ve seen through The approach we’re adopting is helping
95%, oysters will naturally cleanse the ‘final 5%’. at the forefront of reef restoration. On top of that, it’s riveting to see that DEEP has
been inspirational to a number of projects and international partnerships, where Edinburgh’s tourism Edinburgh stay connected both at home and
internationally; an apt position for our capital’s
This partnership benefits the wider economy: On a global stage, DEEP is helping to lead the
Improving water quality because oysters are
way. In 2019, leading industry figures gathered
research on a global scale, and has become
a Launchpad for expanding knowledge on the
industry has had the opportunity to share experiences tourism and events industry which values
in Edinburgh for NORA, a Pan European localism as much as it embraces a truly global
efficient bio-filters issue". with Europe and beyond.” outlook.
22 BC February/March 2021 February/March 2021 BC 23You can also read
